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© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Business Service Management News Tom E. Christensen HP Software Norway
Heinz Nisi HP Software EMEA
Thursday, Feb. 13th -14th 2013
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3
Top trends of 2013
• Budget Reduction, lower costs
• Cloud Adoption
• Mobile Computing
• Standardization
• Analytics
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The HP IT Performance Suite: ITPS Value Domains ITPS Functional Areas ITPS Products
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5
The HP IT Performance Suite – Value Domains
Build faster
Application lifecycle
management
Analyze in real time
Business analytics
Store efficiently
Information management
Secure proactively
Security & risk
management
Operate simply
Operations & cloud
management
Execute systematically Strategy, planning & governance
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 6
Comprehensive, connected, and flexible
HP ITPS: Functional areas
Strategy, planning and governance
Executive scorecard
IT financial management Project and portfolio management Application portfolio management Workforce and vendor management
Secure proactively Store efficiently
Network management
Operations management
Development management
Information archiving
Enterprise records management
Application quality management
Requirements management
Client automation
Data center automation
Asset management
IT service management
Application security validation
Application governance
Performance validation
Application performance management
Data protection
Software security assurance
Security information and event management
Network security
Services and support
Application lifecycle management
IT operations
Foundation
Extensibility, orchestration, collaboration and mobility
Big data Information lifecycle management
Security and risk management
Real-time loading & querying
Columnar storage & execution
Data compression
Build faster Operate simply Analyze in real time
Service Intelligence
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7
ITPS Product Mapping STRATEGY, PLANNING, AND GOVERNANCE
IT Executive Scorecard
Project & Portfolio Management
APPLICATION LIFECYCLE MANAGEMENT
OPERATIONS MANAGEMENT
INFORMATION MANAGEMENT
SECURITY AND RISK MANAGEMENT
Application Lifecycle Management • ALM 11.x Quality Management • Quality Center • Requirements
Management • Sprinter • Unified Functional
Testing • Functional Testing • Service Test • Business Process
Testing • Service Test
Management • Agile Accelerator Performance Validation • Performance Center • LoadRunner • Diagnostics • Service Virtualization
Policy Mgmt &
Governance • SOA Systinet
IT SERVICE MANAGEMENT
BUSINESS SERVICE MANAGEMENT
BUSINESS SERVICE AUTOMATION
• Data Protector • Integrated
Archive Platform
• Email Archiving • File Archiving • Database
Archiving • Medical Archive
Solution • TRIM
• Fortify Software Security Center
• ArcSight • TippingPoint
Service Management Center • Service Manager • Asset Manager • Release Control
Service Intelligence • Service Health
Analyzer • Service Health
Optimizer • Service Health
Reporter • Service Level
Management Application Performance Management • Business Process
Monitor • Real User Monitor • Diagnostics • Transaction Vision • Business Process
Insight
Operations Management • Operations Manager i • Operations Manager • Performance Manager • Operations Agents • Operations Smart
Plug-ins • SiteScope • vPV Network Management • Network Node
Manager i • Network Automation • Performance Insight • Route Analytics
Management • NNMi Smart Plug-ins
Data Center Automation • Server Automation • Database and
Middleware Automation
• Network Automation • Operations
Orchestration • Storage Essentials Client Automation • Client Automation • DDMi
Configuration Management System
• Portfolio Management • Program Management • Project Management
• Financial Management • Resource Management • Time Management
• Demand Management • Application Portfolio Management
• Configuration Manager
• Universal Discovery
• UCMDB
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10
Run-time service model Comprehensive, automated and up-to-date model for dynamic services
• End-user experience
• Transactions
• Application diagnostics
Achieve operational excellence… in a dynamic world
• Server
• Network
• Virtualization
• 3rd party monitoring tools
Universal event
correlation
and
Service
intelligence
Reduce MTTR.
Reduce OpEx.
Improve health of
business services.
Application performance management
Infrastructure management
HP ITPS Business Service
Management
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 11
RTSM
HP CMS & 3rd party CMDB
Integrated/Federated
Application Performance Management
Infrastructure Performance Management
Comprehensive, automated, and up-to-date model for dynamic services
Run-time Service Model
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 12
Microsoft SCOM
3rd party doman mgrs NAGIOS
BSM connectors for SCOM, IBM, Nagios
Open BSM connector interfaces
OM/PM
NNMi
Run-time service model
BSM platform
OMi
HP connectors
APM SiteScope IBM Tivoli
Automate and Control Events
ArcSight Logger & ESM HP Service Manager
BMC Remedy
Universal Event
Correlation
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13
Service Health
Analyzer (SHA) Service Health
Optimizer (SHO)
Service Health Reporter (SHR)
Analytics that converts data into actionable knowledge
Service Health Optimizer (SHO)
Service Health Reporter (SHR)
Optimize your IT engine
Anticipate issues before they occur
Understand issues from a services point of view
Align IT to business and gauge total health
Service Level Management (SLM)
Analyze the past - Optimize the present - Anticipate the future.
Service
Intelligence
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15
Pure event driven status to complement service health
Event Dashboard
•Works purely on events
•No need to map events to Health Indicators
Improved Time to Value
•Integrated into BSM mesh-up
•Drill-down to Event Console
•Simple status aggregation via filters and views
Operate Simply
•Optimized usage of available real estate
•Custom pictures for quick identification
•Flexible layout capabilities
Modern User
Interface
New in 9.20
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 16
TBEC Enhancements and New Stream Based Correlation
Additional Correlation Capabilities
Benefits • Increased event reduction
• Dedicated scenarios instead
of complex, generic rules
Easy approachability
Topology Based Event Correlation
New ability to show potential causes
Receiving more probable causes may update previous
correlation
Even more accurate cause event determination
New Correlation Scenarios
Repetition: Check of frequent repetitions of an
event
Combination: Consolidate multiple events into one
single rich information event
Missing Recurrence: A repeatedly occurring event is
suddenly missing
New in 9.20
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 18
In large and dynamic environments
OMi as Operations Bridge
GW3
working… well balanced
GW2
working… well balanced
GW1
working… well balanced
DPS
e11
e1
e1
e7
e4
e1
e1 e1
e1 e1 e1
e10
e8
e9 e6
e5
e1
e2
e3
other systems
Events Events
Events
•Event will be dropped if a configurable rate is breached
•User will get a single “event storm” event instead
•Possibility to configure exceptions
Automatic Event Storm Detection
and Filtering
•Improved throughput for forwarding events using multiple gateways (e.g. to SM)
•CI Resolver supports very large models with constant memory consumption
Scalability
•Node CIs can be automatically created based on incoming events
Dynamic IT environments
New in 9.20
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 19
Event Correlation in OMi 9.20
Event Correlation in OMi now consists of 4 areas:
TBEC – Topology-Based Event Correlation
SBEC – Stream-Based Event Correlation - new
Event suppression - new
Event Storm Detection - new
New in 9.20
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 20
.. interacting with other tools
Operations Manager i as a solution
• New technology that brings together Integration Adapter and EMS technology monitors
• Supports many data sources: XML, DB, opcmsg, SNMP, log file, WS
• for Events, Topology, and Metrics!
BSM Connector
• BSM Connector for Tivoli (TEC, ITM, Netcool)
• Existing Integration Adapter/EMS based integrations continue to work E.g. MS SCOM, Nagios
• New Content Pack for Microsoft IIS
Integrations and
Content NNMi SiteScope 3rd Party Domain Mgrs
OM/PM APM (BPM, RUM, Diag)
OM Agents
Microsoft SCOM
Nagios
Cloud
OMi
BSM Platform
Run-time Service Model
SCOM & Nagios
Integration
Adapter
HP
Integration
Adapters
Open
Integration
Adapter interfaces
New in 9.20
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 21
Health and Performance of IIS Server and it’s component
IIS Server Content Pack
•Top ten health indicators for IIS Server components
•Request flow
•HTTP server traffic
•Service uptime
•FTP server traffic …
•Broader coverage for various measurement counters
Health Indicators
•Cross domain event correlation
•Faster resolution of issues by pointing to root cause
•Discover topology automatically
•Supports various event data sources
•SiS monitors
•Smart plug-ins
Quick time to resolve
New in 9.20
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 22
Only vendor to do all five
BSM differentiators
• Real time visibility into rapid change
• Service Intelligence built on RTSM
• Manage across build, run & secure
• Automate with universal event correlation
• Broad heterogeneous coverage
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Virtual Performance Viewer
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 25
vPV – Why do customers need it
Identify Problems • Diagnose issues early-on • Detect patterns amongst
instances • Top-n, bottom-n views
Drill-down, fix • In-depth counters • Real-time, short-term
reports • Relationships to guide
navigation
Heterogeneity • Single interface to monitor
multiple Hypervisors • VMware, Hyper-V
Overview • Summary • Overview: Display all
instances or sub-set • Ordered display
vPV
Simplicity • Virtual Appliance • Extractable version • Low footprint tool • Quick time to value
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 27
Tree-map to view environment, and problems at a glance Tree-map is commonly used in finance, stock-trading websites etc., to analyze patterns of ‘interesting’ behavior of stocks, commodity prices
•Treemaps
•Ability to identify patterns of problems, across elements of similar type
•Ordered listing of elements based on various factors
•Grouping and filtering to view hierarchy as well as ‘interesting’ subset
•Switch between hosts, VMs, storage and other views easily via a navigation dashboard
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 28
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 29
Performance workbench •Explorer view of the environment
•Visualize performance of the entities and do triage
•Navigate on a time-range and be able to assess problems that have occurred in the past
•Compare instances using performance counters
•Out of the box graphs available with golden metrics
•Save frequently used graphs as favorites
•Export graphs as Excel, PDF, CSV etc.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 30
Reports for monthly trends and summaries
•Available in HTML or PDF format
•Inventory reports
•Datacenter Summary Report
•Monthly trends of usage, activity
•Top and bottom Utilization
•Pie-chart of usage
•Group and individual reports
•Storage reports
•Storage used by VMs breakdown
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thank you