HP Autosend - P2030 Series

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Technical white paper

HP AutoSend

Contents

Introduction 2

Feature Overview 2

Feature Benefits 2

Enabling AutoSend 3

Feature Security 7

Network Traffic 8

E-mail Message Attr ibutes 8

What’s NOT included in theXML File 17


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Introduction

This document gives an overview of the HP AutoSend feature and provides information

to help you understand how it operates and the impact it has on security and network

communication.

This information is intended for both internal and external audiences.

Feature Overview

The AutoSend feature enables an HP product to periodically send printer configuration

information including serial number, event logs, page usage counts, and supplies status

information to HP web addresses (URLs), or e-mail addresses. Information sent to HP

is used to improve products and services. This document focuses on the service view,

as this is the data that HP is interested in to help achieve the feature benefits listed

below.

Feature Benefits

The machine metrics that are included in the XML file that is generated by the HP

AutoSend feature allows HP to see product reliability issues quickly and to react

promptly. HP AutoSend is part of a continuous program to improve uptime andreliability.

Receiving machine metrics from your device allows HP to provide you with future

product updates and firmware changes that will enhance uptime. With HP AutoSend,

HP can:

• Improve maintenance procedures

• Increase reliability

• Provide improved parts design for future product changes

• Can result in fewer service calls and increased uptime

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Enabling AutoSend

To enable HP AutoSend on Legacy devices:

Set up the noti fication server:

1) After launching a web browser and connecting to the EWS, select the Settings tab.

Note: In order to see the Settings tab, you may need to be logged in as admin.

2) Next, select the Notification Server from the menu on the left side of the screen.

This should lead you to a screen shown below.

3) Check the Enable Outgoing E-mail check box, and then fill in the SMTP Server

field along with the Domain Name field.

4) If you are usingunauthenticated e-mail

, you can stop here and click the Applybutton.

5) If you are using authenticated e-mail , you must also fill in the Device SMTP

Username and

6) Password fields. Once complete, click Apply.


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Set up AutoSend:

1) Log in as service by using the Log In link in the upper right corner of the screen.

Please note, this is a CRITICAL step to ensure that AutoSend is setup correctly,

and the service view of machine metrics is sent to HP.

Note: The password should have been set up in the CDFT service application under

remote service password.

2) Select the Settings tab.

3) Select AutoSend from the menu on the left side of the screen which should get you

to the screen shown below.

4) Check the Enable AutoSend check box.

5) Select the frequency that you would like to have this data sent from the device. HP is

recommending a minimum of Send every 1 week.

6) Check the Send to HP check box to have the AutoSend data sent automatically to

HP.

7) If you would like to have the AutoSend data sent to your reseller, local support

person, or possibly onsite IT support, you can enter up to 20 e-mail addresses in the

E-mail destinations field.

8) During the initial setup, you may wish to use a test e-mail address (e.g. your mobile

phone) to verify that the notification server was configured correctly and that the

device is able to send e-mail outside of the customer firewall. In order to perform this

test, enter one or more e-mail addresses and then click the Test button.

9) NOTE: If the test fails, this is a good indication the customers e-mail server is

configured to disallow e-mail from this HP device to leave the customers network or

the customers e-mail server is configured to block e-mail from the HP device.

10) Click Apply to save the AutoSend configuration.

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To enable HP AutoSend on FutureSmart devices:

When sending the machine metrics through the AutoSend feature HP recommend

using the HTTPs post. If your network does not allow this please configure the data to

be sent through your Outgoing E-Mail server. Both Steps are listed below.

Setting up AutoSend:

1) After launching a web browser and connecting to the EWS, select the General tab.

2) Note: In order to see the General tab, you may need to be logged in as admin.

3) Next, select AutoSend from the menu on the left side of the screen. This shouldlead you to a screen shown below.

4) Select the Enable AutoSend check box.

5) Select the frequency that you would like to have this data sent from the device.

6) Select Send on failure and Include detailed error information.

7) Select Send to HP


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8) If you would like to have the AutoSend data sent to your reseller, local support

person, or possibly onsite IT support, you can enter up to 5 e-mail addresses in the

E-mail Recipients field.

9) During the initial setup, you may wish to use a test e-mail address (e.g. your mobile

phone) to verify that the notification server was configured correctly and that the

device is able to send e-mail outside of the customer firewall. In order to perform this

test, enter up to five e-mail addresses and then click the Test button. – If you have

not already setup the Outgoing E-Mail Server please see instructions below.

NOTE: If the test fails, this is a good indication the customers e-mail server is

configured to disallow e-mail from this HP device to leave the customers network or

the customers e-mail server is configured to block e-mail from the HP device.

10) Click Apply to save the AutoSend configuration.

Set up the Outgoing E-Mail server:

1) After launching a web browser and connecting to the EWS, select the General tab.

2) Note: In order to see the General tab, you may need to be logged in as admin.

3) Next, select AutoSend from the menu on the left side of the screen. This should

lead you to a screen shown below.

4) At the bottom of the screen you will need to add an Outgoing E-Mail Server.

5) Enter Server Name and port and click Next

6) If you are using unauthenticated e-mail , you can stop here and click the Next button.

7) If you are using authenticated e-mail , you must also fill in the Device SMTP

Username and

8) Select which functions will send e-mail through this server and then click the Next

button.

9) Click the Finish button

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Feature Security

The HP AutoSend feature uses HTTPs and/or SMTP server to transport an e-mail

message with a file attachment to a destination of e-mail addresses as specified in

the AutoSend configuration. Data sent by https is sent with encryption and data

sent by e-mail is sent without encryption. If a customer e-mail/infrastructure

environment requires authenticated e-mail, the configuration of AutoSend supports

using either authenticated or unauthenticated e-mail messages. You must log in


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as the admin user to view or set the SMTP username and password in the

Embedded Web Server.

Network Traffic

In the AutoSend configuration, the value you choose will determine the size and how

often the data will be sent over the network. The size of the data is typically 500 to 600

kb but may increase to approximately 2 to 3 MB with additional detailed error

information.

E-mail Message Attributes

The e-mail message that is generated has the following attributes:

Subject Printer Snapshot (Date/Time) – Model # - Serial Number

e.g. Printer Snapshot (Nov 28,2007 5:44:18 PM) – C5958A – SG73CB1018

To [email protected]

From [email protected]

Message Body -- Empty

Attachment -- Device.xml

What’s included in the XML File

The machine metrics that are packaged by the HP AutoSend feature are grouped into

the following areas: Miscellaneous, System Info, Usage Metrics, Logs, Consumables,

and Preventative Maintenance. The following information below is an example of what

may be collected. (Depending upon product and accessories the information may very)

TimeStamp 2014-01-09T15:03:21.889-07:00MakeAndModel HP Color LaserJet flow MFP M880

Description HP Color LaserJet flow MFP M880

ProductNumber D7P71A

Name

Date 1/7/2014

SerialNumber MXBCFCN166

DeviceID 5df36ea3-530b-11e3-86d7-856167c10ac2

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mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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ServiceID 23351

Language en-US

ControlPanelMessage Sleep mode on;Ready;

MemoryInstalled 2560

MaxCapacity 268

Unit megabyte

MemoryAvailable 104

PublicKey ZP2M-QV3F-IL6W

KeyPressSound on

MachineName HP Color LaserJet flow MFP M880

DeviceLocation

AssetNumber

CompanyName

CompanyContact

ModificationNumber 0

MaxCapacity2 200

Unit3 items

Type error

TimeStamp4 2013-12-17T15:25:59.341-07:00

Description5 cError

EventCode 49.38.07

SequenceNumber 1

CounterName TotalImpressions

Significand 0

Exponent 0

Repetitions 0

EventOccurrences 1Key DIAGNOSTICS

ValueString

UseCrossOriginResourceSharing FALSE

TrustedSites

FromEmailAddressInUse default

Version 3

DateTime 2014-01-09T15:03:25.44-07:00

TimeZoneName

(GMT-07:00) Mountain Time (US &

Canada)

OffsetMinutes -420DstOffsetMinutes 60

Hour 2

Day sunday

DayCount 2

Month march

Hour6 2

Day7 sunday


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DayCount8 1

Month9 november

Name10 Mountain Standard Time

AutomaticDaylightSavings enabled

SleepMode FALSE

AutoOffDelaySetting enabled

AutoOnEvent everything

AutoOffDelayAfterTime 15

AutoOffDelayAfterTimeLimit 120

OverflowBin

Duration

MaxCapacity11

Unit12

MediaOutputID

OutputBinNumber

UserProvidedName

PageOrientation

IsUserSelectable

OutputBinFullBehavior

Name13

Date14

MaxCapacity15

Unit16

InputBin

MediaType

MediaSizeName

InputTrayNumberMediaLevel

Date17

Revision

MediaInputClass

Length

Width

Unit18

ViewTrayCode

SheetsAvailable

FiltersWithSettingsMediaTypeName

IsEnabled

IsUserDefined

UserLongName

UserShortName

PrintMode

ResistanceMode

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HumidityMode

FuserTempMode

PreRotationMode

PaperCurlMode

SeparationMode

JobOffset

StaplesOutAction

ExternalOutputDeviceOperatingMode

BookletMakerAlignmentValueLetterA4

BookletMakerAlignmentValueLegalJisB4

BookletMakerAlignmentValueLedgerA3

StaplerSpeedSetting

Description19

Date20

Revision21

DocumentFormat

AutoContinue

IOTimeout

DelayCalibrationOnWake

AutoMediaMPTraySensingMode

AutoMediaTraySensingMode

AutoCleaningPageEnable

Type

Value

Unit22

AutoCleaningPageMediaSize

PrintDensityColorPrintDensityValue

PrintDensityType

EngineRevision

DensityAdjustmentForBlackHighlight

DensityAdjustmentForCyanHighlight

DensityAdjustmentForMagentaHighlight

DensityAdjustmentForYellowHighlight

DensityAdjustmentForBlackMidtone

DensityAdjustmentForCyanMidtone

DensityAdjustmentForMagentaMidtoneDensityAdjustmentForYellowMidtone

DensityAdjustmentForBlackShadow

DensityAdjustmentForCyanShadow

DensityAdjustmentForMagentaShadow

DensityAdjustmentForYellowShadow

PrintDriverStoredJobsPinRequired

PinRequiredForPrinting


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FuserTempHoldMode

AllowUserModifyTrayConfiguration

Unit23

Length24

Width25

DefaultResolution

FrontLeftRight

FrontTopBottom

BackLeftRight

BackTopBottom

ColdResetMediaSize

MediaType26

JobOffset27

DocumentFormat28

AlternateLetterheadMode

ColorMonoSwitching

DefaultCourier

DefaultInputTray

DefaultLinesPerPage

DefaultOutputBin

DefaultPCLFontNumber

DefaultPCLFontSource

DefaultPrintCopies

SmartDuplexing

EconoMode

EdgeToEdge

ImageEdgeBindingJamRecovery

JobInputAutoContinueMode

JobInputAutoContinueTimeout

ManualFeed

ManualFeedPrompt

MediaSizeID

MediaSourceMapping

OrientationRequested

ResolutionSetting

OverrideISOAndNorthAmericanMediaSizesPlex

PrintDensity

PrintPdfErrors

PrintPostscriptErrors

PrintQuality

RETSetting

Staple

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StapleFunction

SuppressBlankPagesAtEndOfPclJobs

TrayDisableUseInstead

TrayExclusiveMode

TrayPrompt

WideA4

AdjustImageForFinisherPaperPath

PunchingOption

BookletMakerOption

JobIdUstatus

PageOrientation

OutlinePointSizePrintQuality

PclAppendCarriageReturnToLineFeed

PclPitch

PclPointSize

PostScriptFileSystemAccess

EdgeControl

EncodingNameCodeSet

PclSymbolSet

MaxCapacity29

Unit30

VolumeID

DiskNumber

AvailableSpace

AccessOption

DeviceID31

CounterName32Significand33

Exponent34

CounterGroupName

MediaOutputID35

MediaSizeID36

MediaInputID

CounterName37

Significand38

Exponent39

MediaTypeIDPrintModeID

CounterName40

Significand41

Exponent42

AccentColorOfficeThreshold

AccentColorProThreshold

MakeAndModel43


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Description44

ProductNumber45

Name46

Date47

SerialNumber48

MaxCapacity49

Unit50

ConsumableTypeEnum

ApproxPercentRemainingOnInstall

ApproxPercentRemaining

MarkerColor

AgentID

ConsumableContentType

Date51

LastUse

MakeAndModel52

Description53

ProductNumber54

Name55

Date56

SerialNumber57

MaxCapacity58

Unit59

ConsumableTypeEnum60

ApproxPercentRemainingOnInstall61

ApproxPercentRemaining62

MarkerColor63ConsumableContentType64

Date65

LastUse66

AgentID67

AverageApproxPercentRemaining

Significand68

Exponent69

Significand70

Exponent71

CounterName72Significand73

Exponent74

CounterGroupName75

MediaOutputID76

MediaSizeID77

MediaInputID78

CounterName79

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Significand80

Exponent81

MediaTypeID82

PrintModeID83

CounterName84

Significand85

Exponent86

CounterName87

Significand88

Exponent89

CounterName90

Significand91

Exponent92

CounterName93

Significand94

Exponent95

CompanyName96

Date97

Revision98

AssetName

AssetType

AssetIdentifier

AssetDescription

CompanyName99

Name100

Date101

Revision102PackageDescription

Port9100Enable

AllowBundleValidationWithSHA1

SupplyLowMessageEnable

SupplyGaugeEnable

StoreUsageDataOnSupply

WarningSuppressionList

Description103

ProductNumber104

Name105Date106

CounterName107

Significand108

Exponent109



AtVeryLowAction


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ConsumableLowThreshold

ConsumableState

ApproximatePagesRemainingValue

ColorSupplyList

MakeAndModel112

Description113

ProductNumber114

Name115

Date116

SerialNumber117

MaxCapacity118

Unit119

CounterName120

Significand121

Exponent122



MarkerColor125

ConsumableContentType126

Date127

LastUse128

ConsumableLowThreshold129

ConsumableState130

AtVeryLowAction131

EstimatedPagesRemaining

SelectabilityNumber

ApproximatePagesRemainingValue132ApproximatePagesRemainingSymbol

CartridgeModelInformation

CartridgeModelLife

CartridgeModelCapacity

AgentID133

CartridgeMemoryTagData1

ElabelMask

WebServiceAccessData

CartridgeData

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What’s NOT included in the XML File

When AutoSend is enabled using the service login and remote service password, the

following data items are not included in the XML data file:

• General Fax Settings

• LAN Fax Settings

• Internet Fax Settings

• Analog Fax Settings

• Email Settings

• LDAP Settings

• Network Folder Settings

• Email Job Settings

• Fax Job Settings

• Security Services Settings

• Novell NDS Authentication Agent Information

• Windows Negotiated Authentication Agent Information

• Permission Groups Information

• Color Access Control Information

• Embedded Usage Tracking and Control Information

Troubleshooting AutoSend

Here are some potential known problems that you may encounter when using the

AutoSend feature

• With HTTPs Post, it is critical that the Domain Name Service (DNS) configuration be

correct. This is necessary so that the device can get the network address for

hp.com

•

After configuring AutoSend, no e-mail is received either by HP or an address thatwas put in the E- mail destinations field.

• Check the Notification Server configuration to ensure that the SMTP server name

and Domain Name is correct. If authenticated e-mail is required, make sure that the

Device SMTP user name and password is correct.


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• Verify that the customer SMTP server is configured to allow the HP device to send

e-mail. Some customers will internally block ranges of IP addresses in their e-mail

configuration.

• Verify that the customer SMTP server is configured to allow the HP device to send

e-mail outside the customer network environment.

• If the customer e-mail configuration will allow the device to send e-mail, but blocks

that e-mail from leaving the customer network, a potential workaround for this is as

follows:

• Identify a mailbox within the customer network environment can be the destination

for the e-mail message.

• Put this e-mail address in the destinations field on the Enable AutoSend screen, and

uncheck the Send to HP box.

For more information

To read more about this issue, go to: hp.com/support

Call to action

Please contact your HP representative or visit: hp.com/go/product

hp.com/go/support

Current HP driver, support, and security alertsdelivered directly to your desktop

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.The only warranties for HP products and services are set forth in the express warranty statements accompanying such products andservices. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errorsor omissions contained herein.

Trademark acknowledgments, if needed.

4AA4-xxxxENW, Created Month 2013
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HP Autosend - P2030 Series