HP Application Performance Management What’s New … · JavaScrip Vuser JMS LDAP Silverlight Mobile App (HTML/HTTP) Mobile App TruClient MSSQL Server Multi protocol web ODBC Oracle

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

HP Application Performance Management – What’s New – Vivit User Group Chicago

Dan Simanaitis – HP BSM Solution Architect

February 7, 2013

[email protected]

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2

Discussion Topics Agenda :

Business Service Management Overview – HP’s Point of View

HP Application Performance Management – Overview & What’s New

• Business Process Monitor (BPM)

• Real User Monitor (RUM)

• Diagnostics

Demo – Diagnostics Client Monitoring – Audience Participation Required

Questions & Answers


BSM Portfolio The different components of BSM

Service Intelligence

Event Management & Correlation (OMi)

Run Time Service Model (RTSM), Foundation Platform Services

Applications Mgmt

Virtualization Mgmt

Network Mgmt

Storage Mgmt

Log Mgmt

System Mgmt

1) Analytics

2) Event Management

3) Unified Monitoring


Mobile Cloud DevOps • Proactive – Identify issues using global

synthetic transactions before your customers find them

• Real Time – Capture each real user experience, transactions and behavior from every location

• Depth – Drill down deep into transactions across the entire transaction value delivery chain, from end-user to the mainframe

360 degree view of application health

HP Application Performance Management


1) Monitor End User Performance – Business Process Monitor (BPM) / Real User Monitor (RUM)

HP Application Performance Management (APM)

2) Pinpoint Application Bottlenecks – Diagnostics , TransactionVision, Business Process Insight

3) Predict Application Performance Issues – Service Health Analyzer Analyzer

Transaction Management (Deep Diagnostics/Tracking/Business Visibility)

Predictive Analytics

End-User Management (Synthetic/Real/Client)

Transaction flow, e.g.; e-commerce order


HP Business Process Monitor – Overview and What’s New


Synthetic end-user monitoring for all application from all locations

HP Business Process Monitor (BPM)

Synthetic user Switzerland

Synthetic user New York

Synthetic user Singapore

(BAC Anywhere)

Launch Script

Txn1 Txn2 Txn3

Verify business service (script)

Synthetic mobile user Singapore

(BAC Anywhere)

Report and alert in centralized console

Develop script or reuse testing script to quickly monitor applications

1

2 Monitor from all locations

3 Verify key business service 4


Industry’s Broadest Protocol Support For Synthetic Monitoring

.NET

AJAX

AJAX TruClient

C VUser

Citrix 1.8

COM/DCOM

CORBA-java

Siebel – Web

Siebel DB2 CLI

Siebel MSSQL

Siebel Oracle

Real

RMI-Java

Flex

FTP

IMAP

I-mode

Informix

Jacada

JAVA over HTTP

JAVA Record/Replay

Java VUser

JavaScrip Vuser

JMS

LDAP

Silverlight

Mobile App (HTML/HTTP) Mobile App TruClient

MSSQL Server

Multi protocol web

ODBC

Oracle (2-tier)

Oracle NCA

PeopleSoft – 8

POP 3

SAP Click and Script

SAP GUI

SAP Web

HP Business Process Monitor SMTP SOAP Sybase CtLib Sybase Dblib Terminal Emulation[RTE] Tuxedo 6 Tuxedo 7 VB VUser Voice XML WAP Web [HTTP/HTML] Web Click and Script Windows sockets DB2CLI DNS EJB


Monitor the availability and performance of mobile applications

Internet Business Application

BPM

BPM BPM

Monitor mobile web and native mobile applications Combine mobile application performance with underlying infrastructure

Monitor application over Internet from local location or remote location.

Monitor location can be configured with access to a Wireless Carrier


HP Business Process Monitor

• Automated Baselines

• Mobile Protocols

• VuGen IPv6 support

• Enhanced Reports for Synthetic Monitoring of Mobile Apps

• Alerts by Mobile Device Type

• Import data from HP Performance Center (BPM scripts & SiteScope Config templates)

What’s New


BPM baselining – motivation

What is normal behavior for an application?


BPM baselining – calculations, granularity & thresholds

Calculations from samples:

• Mean

• Standard deviation

Granularity is per:

• Transaction

• Location

Thresholds for:

• Performance

• But NOT Availability


BPM baseline – trends & seasonality

Seasonality

• Repeated pattern

• Constant time intervals

Trend

• Consistent linear change over time

How much data?

• ~1 week’s worth to begin

• Updated weekly

Mon Tu Wed Th Fri


Baseline in BPM reports The baseline threshold sleeves will be shown in Metrics Over Time report for BPM metrics.

Includes “Adoption mode” – use static thresholds and compare them to baseline results before applying baseline mode.


Metrics Over Time report displays baseline data


Baseline is transparent in all other reports

Baseline in Reports - transparent to the user


Alerts display Baseline data


HP Real User Monitor – Overview and What’s New


HP Real User Monitor measures the real user experience of key business applications

HP Real User Monitor (RUM)

Mainframe

Virtual / physical hybrid environments

Browser

Citrix

Mobile

Mobile carriers

Cloud services/ISPs

Employees/Customers

Firewall

Employees

Network Web servers /Load balancer Application servers/

composite applications

Databases Web services

Real User Monitor

Reporting and alerting in central console


RUM Protocols, Templates and Protocol SDK

Increasing Real-Time End-User Coverage Fr

on

ten

d

Ba

cken

d

/Mid

dle

wa

re

Ma

il

Va

rio

us

Custom web HTTP/HTTPs

Flash Flex AMF0, AMF3

SAP Oracle Forms NCA Siebel

HTTP/S , SAP GUI Over HTTP/TCP HTTP/S

PeopleSoft HTTP/s

Streaming/VoIP UDP

IMAP IMAP

SMTP SMTP

POP3 POP3

VD

I Citrix Xen Citrix ICA

Application Protocol Application Protocol

FTP FTP

LDAP LDAP

ISO 8583 VISA Base I, MasterCard CIS

SOAP IBM WebSphere MQ

HTTP/s MQ

Oracle DB Oracle DB

MS SQL MS SQL

MySQL MySQL

DB2 DB2


RUM Architecture Version 9.20 and prior


RUM Architecture Version 9.21

RUM Svr Colltr – lightwt agent servers as a virtual tap


Flexible deployment for any use-case

Real User Monitor – new capabilities for mobile apps

Network (Traditional) Browser Hybrid = Network + Browser

Collect data from browser, measure Client tier accurately, No Network settings required!

Network Real User Monitor

Real User Monitor

Browser

Real User Monitor

Browser

Network

New New

Combines data from browser and network for true end to end visibility

Collects data from network, measure inside data center, monitor frontend and backend tiers

Discovery Network Backend Web 2.0 User Analytics End to End User Experience


HP Real User Monitor

• New Protocols – AMF (Flex), MQ, SAP GUI, Generic Routing Encapsulation (GRE) Tunneling

• Web-tier breakdown

• Automated baselines

• Support for IPv6 based traffic

• Just-in-time discovery

• Web-client monitoring (RUM Browser)

• RUM data export to csv file(s)

• RUM Server Collector

• RUM Probe on RHEL 6

What’s New


RUM supports Flex

• Flex - a framework for developing Flash applications

• Flex uses AMF protocol to communicate between Flash client & server

• RUM 9.12 supports AMF0 and AMF3

Server Flash Client

AMF0

AMF3


MQ

Qu

eue

Man

ager

users

etc permissions

queues

RUM supports MQ Application Server

Application Server

Web Server MQ

Qu

eue

Man

ager

users

etc permissions

MQ {channel, queue manager, request type}

RUM

User names

Message type

Message queue

Manager queue

Message content:

• Mask sensitive content

queues


Session Details report with MQ actions


RUM supports SAPGUI

SAP: multitier application with two UIs:

• SAPGUI client

• NetWeaver (HTML)

SAPGUI Client Browser

SAP R/3 Server

DB

Business process ID’d by T-CODE

RUM monitors:

• SAP Transactions

•User name

•Performance

•Sessions

•Classification

•Network quality


Real User Monitoring of SAP GUI Clients Example RUM passively monitoring All SAP Transactions from All Locations, All the Time

SAP topology in respect to Application Tiers and SAP Transactions

SAP Business Impact Analysis through SLM

Alert on Transactions , App and Network Performance

Adding Real User Perspective to HP’s SAP Monitoring through BSM (infrastructure monitoring, discovery, topology and synthetic monitoring)

SAP TCODE Monitor HTTP NetWeaver and SAP GUI based SAP Clients

Measure Performance, including network

Auto Transaction detection based on SAP TCODEs (SAP GUI only)

Trace an individual user’s session

Detect and filter by username

SAP Topology


Front-end HTTP tier breakdown App. Server

App. Server

Load Balancer Reverse Proxy

Track HTTP traffic passing through several Web servers

Client


Show transaction breakdown by Web tier

New Report – Web Tier Breakdown


RUM baselining – goals

Simplify the definition of pages

User does not know what threshold to use for each page

Automatic thresholds for classified pages

No need to define the page to have a separate threshold for it

Dynamic thresholds for pages and transactions

Transaction threshold changes whenever there is a change in the behavior


RUM baselining – details

Calculations from samples:

• Mean & Standard deviation: use pre-defined “bucket” size, configurable in JMX Console

• Updated with every sample

• Mean + 2*StdDev – configurable in JMX Console

Granularity is per:

• Page

• Transaction

• But NOT Location

Thresholds for:

• Page time

• Server time

• Set value to avoid false alerts

No seasonality due to current overhead


RUM baselining – the bucket

Bucket consists of:

• Four sample queues (default)

• Each queue holds 2000 samples (default)

• Both are configurable in JMX Console

• algorithmQueueSize = 4

• algorithmSamplesPerQueuedItem = 2000

• Baseline calculated over all samples

• When all are filled, oldest is dropped


RUM baseline - Reports

Action Summary – different thresholds for undefined pages

Tier summary – performance includes dynamic thresholds

RUM reports are “sleeveless”

Dynamic threshold in tooltip


RUM baseline - Configuration Per application tier

Allow to force static threshold per defined page

Dynamic threshold definition in transaction (regardless of baseline)

Available for search and update in GSAR (Global Search And Replace)


Monitor application performance, availability and usage volume

RUM Browser

User Session Clickstream (single user)

Aggregated Performance & Availability (all users, individual or all apps)

Transaction

comp comp comp comp comp comp comp comp

comp comp comp comp comp

Page

comp comp comp comp comp comp comp

Page Page

Transaction

Page

Res

po

nse

Tim

e Track User Session Location | Username | Browser | OS | Device

Sessions by Usernames | Browsers | OS | Devices

Locations (all users, all sessions, per app)


Breakdown user experience by location, username, browser, OS, device…

RUM Browser

Track User Session Location | Username | Browser | OS | Device




Transaction



Page



Page Page

Transaction

Page

Res

po

nse

Tim

e


Search for individual user session by various properties

RUM Browser



Transaction



Page


Page Page

Transaction

Page

Res

po

nse

Tim





Transaction Matching – monitor multi step user flows

RUM Browser



Transaction



Page


Page Page

Transaction

Page

Res

po

nse

Tim





Collects and Stores every user action, for all users

RUM Browser Enables Analytics

Business Process Recognition

Troubleshooting/Isolation and deep dive

Business Process Distribution

Network Perf

Analyze Transaction popularity & response time to generate load tests

Identify Common User Flows

Real User Monitor

Browser

Easy Export of ALL user recorded data for data analysis

Export RAW Data

New

VERTICA


Just-in-time Passive Discovery

RUM for HP Universal Discovery (UD)

Real Time Discovery

Performed Passively (no noise)

Credential-less

Continuous

Shallow discovery

Capturing ALL Connections

Noise Filtering *RUM Probe deployment requires configured Span Port/Tap

RUM Integrates to UD

Sends Event

UD (DDM)

Active Probe

Discovers

Additional CI’s

CMS (UCMDB)

Report CIs

Captured in

Event

Invoke Active Discovery Jobs

1 2

3

4 Use Cases • Real time dependencies mapping

• Example: Identify UDP based business critical application dependencies

• Transient dependencies detection

• Example: Threshold based automated backup

• Reduced overhead and TCO

• Example: can be a replacement for setting and maintaining NetFlow for discovery


HP Diagnostics – Overview and What’s New


Depth into application performance – more insight into the toughest problems

HP Diagnostics

Internet/ Intranet Firewall

Web Servers Application SAP, Siebel, Oracle J2EE, .Net

Backend Mainframe, CICS

Middleware JMS, MQS, SOA

Database

Proactively find bottlenecks and throughput issues before the end users


Example: HP Diagnostics quickly isolate issues in complex cloud & Mobile environments

HP Diagnostics - Isolate issues in complex hybrid environments

Proactive notification of issue

Transaction topology showing point of issue

Application component details isolating issue to the transaction calls

Root cause of application issue

1 3

4 2


HP Diagnostics give you in-depth details of the application so you can solve issues faster

Unique depth into applications—HP Diagnostics

Simple solution that is easily used by both developers and IT to solve the hardest of application problems

Data monitoring and collection

In-depth isolation Transaction typology

End User Experience Monitoring

Troubleshooting/Isolation and deep dive

Business Impact and SLA

Historical, Sub-component level data

Application flow instances

Thread performance to identify issues

Business Transaction & Service Request Correlation

Root Cause

24x7 stability

Global scalability

Collaborative devops


HP Diagnostics

• Platform Support

• Client Monitoring

• Integration w/BSM Performance Grapher (PMi)

• Java Thread State Analyzer

• Diagnostics Python Agent probe

• Support for OpenStack (Diablo & Essex releases)

• Easier application search within UI

• Improved ease-of-use navigating UI

• Diagnostics tracks licenses by operating system instances now instead of application instances

What’s New


Java 1.7 support is

new!

Platform Support The official HP Diagnostics support matrix – get it!

• http://support.openview.hp.com/sc/support_matrices.jsp#Diagnostics

Diagnostics Server

• Windows 32/64, Linux, HP-UX, Solaris

Java Probe (1.4 thru 1.7)

• HP-UX, AIX, Z/OS, OS/400, Windows 32/64, Linux, Solaris

.NET Probe (2.0 thru 4.0)

• Windows x86 2003-2008 (32/64)

Collectors

• Oracle 10g/11g, SQL Server 2005/2008, Tibco EMS, IBM WebSphere MQ, SAP R/3 NetWeaver, VMWare

http://support.openview.hp.com/sc/support_matrices.jsp


Web client monitoring – business case

Business benefits

• Collect end-to-end performance measurements for Web pages direct from users browser.

User story

• Customers want to be able to monitor the actual browsing experience – the mobile revolution has made this need more urgent than before.

What’s new

• Unified view of end-user and back end performance for each URL.

• Captures total, server and client time as experienced by the user.

• Results may be organized by URL, Browser type, or location.


Web Client Monitoring – Supportability Items to Note

.NET-based applications

At this point, .NET applications are not supported. Only Java web applications are supported.

BSM Integration

Unfortunately, this release does not integrate any client monitoring related events into BSM. The impact is that you will only see status of client monitoring health within HP Diagnostics.

Not stand-alone

The client monitoring capability requires that the Java web applications be instrumented with the HP Diagnostics Java probe. “Client monitoring” only use-cases are not supported.

Automatic instrumentation

Diagnostics can automatically instrument Tomcat, JBoss, WebLogic and WebSphere JSPs. All you need to do is deploy a single .war file ”ClientMonitoring.war”.


Web Client Monitoring in HP Diagnostics - URL


Web Client Monitoring in HP Diagnostics - Browser


Web Client Monitoring in HP Diagnostics - Location


Diagnostics – Client Monitoring Demo On your laptop, smart phone, IPAD, or other mobile device – bring up: http://tinyurl.com/DiagPetClinicHPCS Find Owner – Simanaitis and / or Add New Owner

http://tinyurl.com/DiagPetClinicHPCS


New Features

HP Diagnostics Data source support • Host, .Net and J2EE Probe

SaaS Support • Templates available to all customers

Performance & Usability Improvements • RTSM performance/improved UI

OMi Decoupling • OMi license not required


Diagnostics data source support

BSM Grapher (PMi)

• Visualize data from Host, .Net and J2EE Probe metrics

• Cross-domain analysis of performance bottlenecks

• Correlate Diagnostics data with Agent/SiS/EUM data

• Top-down approach to performance troubleshooting

• Faster root cause analysis

• Data retrieved from Time-Series DB • OpalRegistrationClient API


Java Thread State Analyzer – Business Case Business benefits

• Reduced MTTR.

• Isolate thread issues visually without having to compare thread stack traces over time by hand.

User story

• Diagnostics has Thread monitoring in the Profiler and can capture Stack Traces over time but the job to isolate issues still takes too much time.

What’s new

• New visualizer of Java Thread States over time – find threading issues fast!

• Visualize state distribution (%) by thread : states include - Deadlocked, Blocked, Running, I/O, Sleeping, Waiting, Starving, Unknown.

• Adjustable sampling interval, history length, and stack trace depth.


Manual Examination of Stack Traces is Exhausting

Examining every stack trace to determine the state of each thread will get very tedious (this example had 55 threads)!


Java Thread State Analyzer

• Visualize Java Thread States over time – find thread issues faster! Save hours of time!

• Visualize state distribution (%) by thread where states include - Deadlocked, Blocked, Running, I/O, Sleeping, Waiting, Starving, Unknown.

• Adjustable sampling interval, history length, and stack trace depth

Thread

Method and Line Number

Thread State over time

Clear situation of I/O resource contention


HP Diagnostics now monitors Python & OpenStack!

• Python Probe for deep dive diagnostics monitoring of Python-based applications

– Quick isolation of performance problems for Python based applications

– Supports Python application servers for monitoring for standard HP Diagnostics capabilities

– Supports Python code snippet capability for custom instrumentation

• OpenStack Instrumentation

– OpenStack monitoring including the collection of transactions and SQL statements

Example: Openstack Topology

OpenStack Probes

Probe Details


Questions?

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.

Thank you

Documents

HP Application Performance Management What’s New … · JavaScrip Vuser JMS LDAP Silverlight Mobile App (HTML/HTTP) Mobile App TruClient MSSQL Server Multi protocol web ODBC Oracle