2114 Wood Street La Crosse, WI 54603

608-317-8369 denisehoyer@gmail.com

Denise M. Hoyer

Professional Summary

Administrative professional highly skilled in organizing workflow, ideas, materials, and people. Proven record of dependability and reliability, with an enthusiastic attitude towards customer service, learning new skills, and taking on responsibility. Degreed in Business Administration with a Human Resources emphasis. Strong professional skills and knowledge including:

• Eleven years of Federal and State licensing experience• Twenty-five years of experience in customer relations• Eleven years of administrative responsibilities in fast-paced office settings• Knowledge of financial/accounting reports• Management of office supplies for multiple departments• Proven ability to identify, analyze, research solutions and solve problems • Proficient in MS Word, Excel, and Outlook with basic IT troubleshooting skills

Career History

Gundersen Health System, La Crosse, WI 2007 – 2015

Senior Office Assistant

• Monitored and assisted the Medical and Associate Staff of 900 with application for and maintenance of all required State/Federal licensing and certifications. Understood and stayed current with all applicable laws and regulations for Wisconsin, Iowa, Minnesota, and Federal agencies.

• Provided highly confidential and professional customer service for an internal staff of 6,000, as well as Central Verification Office clients (Vernon Memorial, Winona Health, Tri-County Memorial, Palmer Lutheran, and Gundersen Health Plan) which consist of 3,500 providers.

• Created database reports for internal and external clients including generating filters to extract the correct data for their needs, as well as analyzing the results. Converted data to requested format.

• Assisted internal and external applicants with completion of paper and online credentialing applications. Addressed any technical issues and worked with IT staff to correct.

• Analyzed and reconciled business credit card finances for the Credentialing Services department, making sure that all expenses were allocated back to the appropriate departments.

• Ordered, monitored, and anticipated the future needs for office supplies for multiple departments, with little supervision.

Denise M. Hoyer (Page 2)

• Trained department employees and interns on database, licensing, and other related duties as needed. Delegated tasks to interns and served as liaison for questions.

Gundersen Health System (continued)

• Facilitated conference attendance and travel arrangements for department. Attended WAMSS (Wisconsin Association Medical Staff Services) and ECHO database user conferences.

• Coordinated departmental meetings; managing calendars and providing the necessary space and accommodations as needed.

• Managed the conversion of Human Resources data files to the credentialing database for verification. Created the project timeline, notified HR of status, and compiled results for 1,600 RN employees.

• Prepared and audited paper and online confidential credentialing files for legal counsel as required. Identified and removed all information that was not appropriate to reveal in relation to the legal proceedings.

Stansfield Vending, La Crosse, WI 2003 – 2007

Administrative Assistant

• Provided support to administrative/sales staff of the Music and Games Division in Onalaska, Eau Claire, and Waupaca branches.

• Maintained all government licensing, taxes, and compliance in Wisconsin, Iowa, and Minnesota, allowing the company to do business legally in the gaming industry.

• Prepared yearly 1099 tax reporting for the entire company.• Managed equipment inventories for the Music and Games Division,

tracking these capital assets and assuring they were functioning properly.

• Created and maintained spreadsheets and databases for several office functions, which significantly increased productivity and accuracy.

• Reviewed and analyzed financial reports for multiple sales team members, tracking and resolving discrepancies and entering the information into the financial system.

• Implemented, maintained, and trained associates on new software.• Provided IT troubleshooting and support for company, including

executives, technicians, sales staff, and commissary.

Menards, Inc., Onalaska, WI 1994 – 2003

Sales Associate

• Provided excellent customer service to the general public, skilled professionals, and contractors.

• Trained new employees in various departments.• Created and implemented merchandising layouts.

Education/Certifications

Associate in Applied Science DegreeHuman Resources/Business Administration

Denise M. Hoyer (Page 3)

Western Wisconsin Technical College – La Crosse, WI 54601 Graduation Date – May 2003

Notary Public for the State of WisconsinBonded and Valid until March 13, 2016