How to write policies & Mission statement

Policy are developed to assist staff and Business by aligning to the mission and

concept of the businessIt provides guidance to individual and

company, how to operate

Mission statement

• Mission statement should be a brief paragraph accurately explaining why your business operates, and how it foresees the future.

• It should declare a business core purpose which would be normally unchanged

• It must be a living document free of jargon easy to understand

At least be able to answer following 3 questions

1. Purpose of this organization

2. What are we doing

3. What values do we have

Mission statement should

Express the purpose in a way that inspires and support ongoing commitment

Motivates all who are connected to the businessEasy to understand and to the pointProactive in how the business operatesIt demonstrate to costumers the range and

nature of products, quality, service market placing and potential growth, as well the relation ship between staff and external relations

Nestle’ example:• At Nestlé, we believe that research can help us make better food so

that people live a better life. • Good Food is the primary source of Good Health throughout life.

We strive to bring consumers foods that are safe, of high quality and provide optimal nutrition to meet physiological needs. In addition to Nutrition, Health and Wellness, Nestlé products bring consumers the vital ingredients of taste and pleasure.

• As consumers continue to make choices regarding foods and beverages they consume, Nestlé helps provide selections for all individual taste and lifestyle preferences.

• Research is a key part of our heritage at Nestlé and an essential element of our future. We know there is still much to discover about health, wellness and the role of food in our lives, and we continue to search for answers to bring consumers Good Food for Good Life.

• Policy does assist with the obligation of the business to uphold legal requirements.

• Policy must be clearly communicated to staff and all stake holders

• It should be freely accessible to everyone with in the business

• It need to be a “living” document

• Policy would offer staff instruction on company rules and regulation

• Policy can reduce cost to the business• Can bring additional value to the business• It allows individual to assess situations and

follow instructions, by setting boundaries with in the organization.

• Policy need to clearly express objectives like goals with in the organization.

Example:Quality Quality at first & every time

Minimize product return/ waste

Operation Reduce unproductive timeMinimize excess stock

products Reduce product developing timeEnhance nutritional value of food for costumers

• Policy would empower staff to excel as they could move free with in the set limitation of the policy

• Policy need to be flexible to adapt to changes with in the organization

• Policy would need to be based on National standards

• Example:Food standard 3.2.2

Policy are not procedure• Individual staff members would need to be

instructed by procedures on how operations are to be carried out to fulfill policy needs

• Both need to be written to suit the “reader” by avoiding unnecessary jargon

• Keeping it simple and to the point• Presentation of policy is important as this can

offer an insight on how the business will or can operate

• Policy would assist to establish information on training needs to all staff with in an organization