Email etiquette (netiquette)1. Salutations and Greetings: always include a salutation/greeting.

2. Subject Heading: always include a subject heading that describes the topic of the email.

3. Avoid All Caps: all caps indicates shouting or yelling and is considered impolite.

4. Attaching prior message: when you reply an email always attach the last message and delete the prior message(s).

5. Forwarding emails: before forwarding someone's private email onto others, always ask permission first.

Greetings for business lettersVery formal formal Informal

When the recipient's name and gender is unknown to you:

Dear Sir or MadamDear recruiterDear Professor

Dear Sir or MadamDear recruiterDear Professor

-

When you know the recipient’s gender but not the name

Dear SirDear Madam

Dear SirDear Madam

-

When you know the recipient’s name

Dear Mr. BrownDear Mrs. GreenDear Miss. White

Dear Joe BrownDear Anne GreenDear Mary White

Dear JoeDear AnneDear Mary

When you are addressing an entire department

Dear SirsDear Sirs Dear Sirs

When you don´t know the marital status of a female recipient

Dear Ms. Black Dear Jane Black Dear Jane

Email opening lines• I am writing you about…• I am writing you regarding… •With reference to your email of 8 June, I ...• I am writing to enquire about ... • After having seen your advertisement in ... , I

would like ... • After having received your report on ... , I ...• I would like to inform you that…• We/I recently wrote to you about ... • Thank you for your email of 8 May. • Thank you for your email regarding ... • Thank you for your e-mail about ... • In reply to your email of 8 May, ...

Attaching documents• Attached you will / can find…• I am including…• I am attaching…

Making polite requests• Could you please…• Would you please…• Can you please…• I would like…• I would appreciate it if you…• I would greatly appreciate it if you…

Email closing lines• If you require any further information, feel free to contact me.• I look forward to your reply. • I look forward to hearing from you. • I look forward to seeing you. • Please advise as necessary. • We look forward to a successful working relationship in the future.• Should you need any further information, please do not hesitate to contact me. • Once again, I apologize for any inconvenience. • We hope that we may continue to rely on your valued custom.• I would appreciate your immediate attention to this matter.

Endings for business lettersVery formal formal Informal

When the recipient's name is unknown to you:

Yours faithfullyFaithfully yoursRespectfully

Yours sincerelySincerely yours

-

When you know the recipient’s name

With regardsCordially

Kind regardsYours trulySincerely

Best regardsBest wishesHave a nice day

When you are addressing an entire department

Yours faithfully Yours faithfully Yours faithfully

Personal emailsGreetings Endings

Dear ______ Good bye

Hello Later

Hi With love

Hey Lots of love

What’s up Peace

Jello Love always

Whazzzzup Until next time

Yo Have a nice one

What’s the matter See you later alligator

Smell ya later

Hugs and kisses (XOXO)

Rock on

See ya

Chill out

Catch ya later