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How to Solve the B2B Integration and Managed File
Transfer challenge in Retail Business
Rochelle Harrison
Senior Client Technical Professional/Industry Solutions
Successful File Transfer … The Drivers
Business
Requirements Customer
Requirements
Technical
Requirements Operational and
Staff Requirements
Flexibility
Responsiveness
Reliability, safety
Performance
Scalable
Integration with
existing systems
Higher revenue
Lower costs
Protect customer data
Meet Regulatory
Requirements
Exception management
Process management
SLA management
?
October 22, 2013 © 2011 IBM confidential and proprietary. 2
Unmanaged File Transfer Results In …
Activation delays
Security concerns
Slow problem resolution
Manual scripting
Hard to scale
Difficult integration
Brand Security concerns ..
Retention/Satisfaction Issues ……
Higher Cost / Reduced Revenue ………..
? Tedious problem resolution
Pressure to do more with less
Difficult to meet SLA
Business Owners Customer
Operational and Staff Technical
October 22, 2013 © 2011 IBM confidential and proprietary. 3
4
A comprehensive set of managed file transfer capabilities
• Realize an architectural approach that:
– Enables security & governance of data movement throughout the enterprise & w/external business
relationships
– Enables an enterprise standardized approach to meeting the business needs for file transfers
– Enables a single managed file transfer platform for management, governance and audit ability
– Enables an standard, optimized operating model to support the business and security needs of the
enterprise
Visibility
• End to end view of transfer activity
• Business and Client Self Service
• Single dashboard
• Usage and audit reporting
Usability & Management
• Unified operations console across all protocols
• Simplified user interface & problem identification
• Wizard based setup and reusable templates
• Solution blueprints for repeatable usage patterns
Universal Connectivity
• Any transport, any protocol, and any partner
• Protocol bridging
• Broad platform coverage and industry standards
• Scheduled or event based delivery
Security & Performance
• Best practices security capabilities to protect customer data and comply with regulations
• Protection of file data in transit and at rest
• Role based access
• Data Integrity
External Market Forces
Four external market forces can create file transfer challenges for companies.
5
Globalization
Globalization Security Digitization Efficiency
MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
Expand Reach
Customer challenges:
IT finds it difficult to accommodate the on-boarding requirements of a globally diverse trading partner community
It takes too long to on-board trading partners which delays time-to-revenue opportunities
Their existing file transfer architecture
cannot scale to support growth in both
trading partners and types of
transactions being exchanged without
compromising performance or requiring
capital investment
Secure Transfers
Customer challenges:
Existing file transfer tools cannot ensure the security of data either at-rest or in-motion
The company has failed data security audits and has difficulty reacting to changing governmental and industry compliance requirements
Internal networks are at risk due to the use of FTP to exchange files with trading partners over the internet
Analog to Digital/Larger Files
Customer challenges:
The size of digital files can no longer be accommodated by existing file transfer tools and network options
File transfer infrastructures struggle to process increased file transfer activity driven by new trading partners and digitized content
The company has no central oversight or organizational awareness of these type of file transfers
Speed and Efficiency
Customer challenges:
The company lacks visibility over the file transfer activity that Service Level Agreements are dependent on
They want to replace FTP but are concerned about the cost to rip-and-replace all their FTP scripts and accompanying management tools
IT is under pressure to reduce the operational costs associated with B2B file transfer activity while improving reliability and accommodating growth at the same time
6
Messaging Store-and-Forward Point-to-Point Ad Hoc
Enterprise (inside)
Secure, Integrated Infrastructures for Multiprotocol Transports
and Protocol Bridging
Pattern Pattern Pattern Pattern
Management & Control
Visibility & Intelligence
IBM can enable Corporations to achieve a highly reliable, B2B integration,
supporting all file transfer patterns and security requirements
Business-to- Business (outside)
IBM is THE Leader in Gartner Magic Quadrant (MQ) for
Application Infrastructure for Systematic Application Integration Projects
and Managed File Transfer
Business Solutions products include:
• IBM Sterling B2B Integrator
• IBM Sterling File Gateway
• IBM WebSphere Transformation Extender
• IBM Sterling Connect:Direct
B2B Challenges Sterling B2BI Overview Sterling B2BI Translation Sterling B2BI BPM Sterling B2BI Visibility Sterling B2BI Security Sterling B2BI Review
IBM® B2B / Managed File Transfer Suite
IBM® Sterling Control Center
IBM® QuickFile
IBM® Sterling Secure Proxy IBM® Sterling Connect:Direct®
IBM® Sterling File Gateway
IBM® Sterling B2B Integrator
MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
Business Cases – McDonalds
McDonald’s Retail Challenges/Successes
Business need
– McDonald’s Corporation knew that relying on old technology and manual data entry to
process information led to delays in information entering the supply chain, along with errors
in the supply chain.
– Tracking business process activity was increasingly complex due to disparate systems,
global trading partners and the chasm between IT and business processes.
– There was no way to identify and mitigate supply disruptions in advance. This led to stock-
outs, and was one of the main barriers to efficiency in today’s globally connected community.
Solution/Benefits
•Solution Product: IBM Sterling B2B Integrator
•Benefits
– Extended its business processes to 100 percent of the business community.
– The company improved business agility, operational efficiency and business performance.
Sterling B2B Integrator
IBM Sterling B2B Integrator delivers the documents in the formats required
The features:
• Extensive data transformation capabilities
– EDI standards, XML, flat files, database, industry
standards
• Build custom business rules
The benefits:
• Enables B2B and EDI with all business partners and
customers, despite disparate standards – Sauer Danfoss
• Information from 100+ trading partners moves through
Sterling Integrator to SAP with minimal errors or issues –
Coca Cola Bottling
• Provide customers flexibility they require without having to
change internal processes – Large high-tech
manufacturer
B2B Challenges Sterling B2BI Overview Sterling B2BI Translation Sterling B2BI BPM Sterling B2BI Visibility Sterling B2BI Security Sterling B2BI Review
IBM Sterling B2B Integrator provides multi-enterprise
Process workflow definition, creation, and visibility
The features:
Visual workflow modeler
Faster prototyping of business processes
200+ prepackaged adapters and services to
accelerate time to delivery
The benefits:
Allows us to win business by providing consistent
end-to-end business processes – Large high tech
manufacturer
Improved customer service by quickening all
processes– Imperial Sugar
Enabled seamless and secure integration of key
business processes– Russell Investments
Interfaces with and extends SAP - Sauer Danfoss
B2B Challenges Sterling B2BI Overview Sterling B2BI Translation Sterling B2BI BPM Sterling B2BI Visibility Sterling B2BI Security Sterling B2BI Review
IBM Sterling B2B Integrator provides unimpeded business process visibility &
control
The features:
Tracking – Messages, files, documents, processes
Reporting – Standard, customized, scheduled, on-demand, integration with other reporting tools
Archiving – long term storage
The benefits:
Real-time global visibility and actionable insights
allows for better & faster decision making – Global
manufacturing and services company
Near real-time access to decision-critical information
ensures timely monitoring of performance against
key SLAs – Coca Cola Bottling
Greater visibility increases customer satisfaction –
multiple reference customers
B2B Challenges Sterling B2BI Overview Sterling B2BI Translation Sterling B2BI BPM Sterling B2BI Visibility Sterling B2BI Security Sterling B2BI Review
CRM/ERP
Databases
Custom Apps
Messaging
Trusted Network
Suppliers
Carriers
Banks
Customers
B2B Cloud
Retailers
Government Agencies
Health Providers
The features:
Role-based access
Custom Password Policy
Encryption of documents both in transit
and at rest
Perimeter security services
Additional protection available with IBM
Sterling Secure Proxy
The benefits:
Flexible, secure connectivity,
integration, and process automation
capable of spanning systems and
applications – Coca Cola Bottling
Comply with regulatory policies
Pass tougher security audits
IBM Sterling B2B Integrator helps assure secure B2B exchange
DMZ
Perimeter /
Secure
Proxy
Untrusted Network
B2B Challenges Sterling B2BI Overview Sterling B2BI Translation Sterling B2BI BPM Sterling B2BI Visibility Sterling B2BI Security Sterling B2BI Review
Sterling File Gateway
IBM Sterling File Gateway
An “Edge” based application for exchanging data between partners, customers, suppliers, applications
and employees
• What it does
– Provides a centralized file gateway for processing inbound, outbound and internal-internal file transfers
– Supports any format, any protocol, any size B2B file transfer
– Dynamically determines appropriate file routing
– Automatically provides file layer handling
– Quickly on-boards new file transfer partners / applications
– Extensibility through underlying Sterling B2B Integrator platform
• How it is delivered
– Application layer built on Sterling B2B Integrator
– Mail box services and communication adapters
– Pre-built file transfer business processes
– Partner portal (myFileGateway) for self service
MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
IBM® B2B / Managed File Transfer Suite
IBM® QuickFile
IBM® Sterling Secure Proxy IBM® Sterling Connect:Direct®
IBM® Sterling B2B Integrator
IBM® Sterling File Gateway
IBM® Sterling Control Center
MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
IBM® Sterling Control Center
Delivering higher levels of service for key integration and transfer services
• What it does
– Consolidated logging, reporting, and analytics for all transfers and integration processes
– Rule-driven service level management
– Alerts and notifications
– Configuration management for IBM® Sterling Connect:Direct® servers
• How it is delivered
– Java-based solution for management and visibility of the file transfer and B2B integration
infrastructure
– Engine, agents, and user consoles
– Interfaces to existing system management tools
MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
IBM® Sterling Control Center
Legacy FTP
Servers
IBM® Sterling File
Gateway
IBM® Sterling B2B
Integrator
IBM® Sterling
Connect:Direct®
IBM® Sterling
Connect:Enterprise®
IBM® Sterling
Control Center
Engine Database
Console
Web console
Mobile
IBM® Sterling Control Center
Cognos
Reports
E-mail server
Enterprise mgt. or
other system
IBM® QuickFile IBM® WS
MQ MFT
MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
IBM® B2B / Managed File Transfer Suite Review
IBM® Sterling Control Center
IBM® QuickFile
IBM® Sterling File Gateway
IBM® Sterling Secure Proxy IBM® Sterling Connect:Direct®
IBM® Sterling B2B Integrator
MFT Challenges SFG Foundation Review SFG Functional Review Sterling Control Center Review QuickFile Review
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Спасибо