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7 Westferry Circus ● Canary Wharf ● London E14 4HB ● United Kingdom
An agency of the European Union
Telephone +44 (0)20 7418 8400 Facsimile +44 (0)20 7523 8416
E-mail [email protected] Website www.ema.europa.eu
February 2013 EMA/737304/2012
How to send submissions via the Web Client Guidance for applicants
How to send submissions via the Web Client
EMA/737304/2012 Page 2/9
Table of Contents
1. Accessing the Web Client ......................................................................... 3
2. Sending Submissions ............................................................................... 4
3. Viewing sent submissions ....................................................................... 7
3.1. Viewing sent submission receipts and acknowledgements .......................................... 7
4. Error codes .............................................................................................. 9
How to send submissions via the Web Client
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The various steps that need to be completed in the Web Client submission process are outlined below. Please note that you will only be able to access the Web Client if you have successfully registered and received email confirmation that registration has been completed.
1. Accessing the Web Client
a) Please access the Web Client by clicking the link below for the EMA’s Production environment:
http://pgateway.ema.europa.eu
b) You will see the screen below:
c) Please enter the User ID and Password which you chose when you completed the online registration form. This information can be found in the bottom section of the PDF attachment you received with the email confirming your registration for the Web Client.
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d) You will now be able to view the Web Client Document Inbox. This is the location where you will receive acknowledgements and receipts for your submissions to the EMA.
2. Sending Submissions
a) To send a submission to the EMA you will need to select “Send document” from the menu as
shown below:
b) Next, you will be shown a screen which allows you to select the receiver of the submission. In
the production environment the receiver should be set to ESUBMISSION.
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c) To send your zipped files please select “Click to send documents totalling more than 10
megabytes”. You can use this option to send submissions of any size. The documents can
be less than 10 megabytes.
d) By selecting this option you will receive both a receipt and an acknowledgement for your
submission via the webclient.
e) Next, click the button and select the file you wish to submit as shown below:
How to send submissions via the Web Client
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f) Click to submit your files to the EMA.
g) During the upload process you will see the following message:
h) Click on the button.
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3. Viewing sent submissions
a) You will be taken to the sent items folder as shown below:
3.1. Viewing sent submission receipts and acknowledgements
a) Next, select “Inbox” from the “Open folder” menu in the top right of the screen as shown
below:
b) You will now be able to see the receipt for the submission that was just sent:
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c) When the submission has been successfully processed by the EMA’s review system you will
receive an acknowledgement in the Web Client inbox as shown below:
d) If your submission was processed unsuccessfully a failure acknowledment will be shown in the
Web Client inbox as shown below:
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4. Error codes
a) If your submission was unsuccessful you will be able to find out the reason for this by viewing the error code inside the acknowledgement message. The error codes below reflect common errors which might be received when sending submissions via the Web Client.:
Error Code Error Code Message Problem Description
2
Failed to unzip (unrecognised format).
Failed to unzip.
Problem with the unzipping
of the submission.
34
The path is not of a legal form
Illegal attempt to associate a collection with
two open sessions
The dossier \'{DossierTitle}\' already contains the submission \'{SequenceNumber}\'.No submission
imported.
Submission \'{SequenceNumber}\' must be
imported as first submission.
Plus any of the ECTD errors that the
validation might produce.
Error related to the
automatic validation / import to the EMA review system.
31
Wrong format: ESUbdEV. Please review file
naming conventions.
FileNamePartEnum ( ) should not be null.
Please review file naming conventions Submission directory has an invalid ectd
structure
FileNamePartEnum ( ) should not be null.
Unknown submission Type. Please review file
naming conventions
Errors related to the filename format or a basic
error in the structure of the submission (index file is missing.)
If you experience any issues during using the Web Client UAT please contact: [email protected]
