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How to reset theAdministrator password in Business Intelligence
Platform 4.0
Version 2 Validity: 06.02.2012
- activeLanguage English
Symptom
The password for the administrator password is lost and there is
no other account with administrator rights to
log in the CMC and reset the password for this user
Environment
SAP BusinessObjects BI Platform 4.0
Resolution
The steps required to perform are detailed in the Installation
guide attached in the references section.
However, there is one mistake in the order of the steps.
Page 71: Chapter 5.9.1 To reset the SAP BusinessObjects Business
Intelligence platform administrator
account password
1. Locate the CMS process: launch the Process Explorer utility,
and locate CMS.exe.
2. Copy the CMS command to the clipboard. In Process Explorer,
copy the "Command line" field.
3. Use the Central Configuration Manager (CCM) to stop the SIA.
To launch the CCM, go to Programs >
SAP BusinessObjects Enterprise XI 4.0 > SAP BusinessObjects
Enterprise > Central
Configuration Manager. Once you have confirmed that the SIA has
stopped, proceed to the next step.
4. Paste the CMS command to a command-line. Do not press Enter.
Open a "Command Prompt" window
and paste in the contents from step 3.
5. Append the -serverconsole switch to the command and press
Enter. For example, note that the
following command has -serverconsole appended:
"C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects
Enterprise XI
4.0\win64_x64\cms.exe" -loggingPath "C:/Program Files (x86)/SAP
BusinessObjects/SAP
BusinessObjects Enterprise XI 4.0/logging/" -port 6400 -restart
-dbinfo "C:/Program Files (x86)/SAP
BusinessObjects/SAP BusinessObjects Enterprise XI
4.0/win64_x64/_boe_ACME.dbinfo"-noauditor- autoboot -fg -name
ACME.cms -pidfile "C:/Program Files (x86)/SAP
BusinessObjects/SAP BusinessObjects Enterprise XI
4.0/serverpids/ACME_ACME.CentralManagementServer.pid" -
serverconsole
The SIA is launched in serverconsole mode. You will be prompted
when the SIA is ready to
accept commands.
6. Go to the following folder: \SAP BusinessObjects\SAP
BusinessObjects
Enterprise XI 4.0\dfo The dfo folder contains a subfolder with a
randomly generated name starting
with dfo_.
7. Copy the file named BusinessObjects_Administrator_dfo.xml
from inside the dfo_ folder to the follow
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folder: \SAP BusinessObjects Enterprise XI 4.0\packages
8. Enter the following query: select si_id from ci_systemobjects
where si_name='Administrator'
Fourobjects are returned. Record the SI_ID for each object.
Tip: One of the entries should have the SI_ID set to 12.
9. Delete the objects by typing the following command for each
object: delete
10. Verify that the objects have been deleted by re-entering the
command from step 8: select si_id
from ci_systemobjects where si_name='Administrator'
No objects should be returned.
11. Enter the following query: select si_id from
ci_systemobjects where
si_name='BusinessObjects_Administrator_dfo.xml' One object
should be returned. Record
the object's SI_ID number.
12. Delete the object by entering the following command:
delete
13. Type quit to exit.
14. Use the CCM to start the SIA.
15. Launch the CCM, go to Programs > SAP BusinessObjects
Enterprise XI 4.0 > SAP BusinessObject
Enterprise > Central Configuration Manager.
You can now log on to the administrator account without having
to provide password (leave the
"Password" field blank).
Header Data
Released On 08.02.2012 10:48:22
Release Status Released to Customer
Component BI-BIP Business intelligence platform
OtherComponents BI-BIP-ADM User & server configuration,
InfoView refresh, userrights
Priority Normal
Category How To
Product
Product Product Version
SAP BusinessObjects Business Intelligence platform SAP
BusinessObjects Business Intelligence platform 4
