Upload
others
View
2
Download
0
Embed Size (px)
Citation preview
How to Re-imagine Testing Services
University of Cincinnati Clermont CollegeJulie Eagen, Director, Testing Services & Enrollment Analysis
Brandon Woo, Testing Coordinator
About UC Clermont
• Regional Campus of the University of Cincinnati
• 3,000 +/- student enrollment
• Rural location
• 2-year degree focus
(technical and transfer degrees)
• Large Appalachian population
About Testing Services
About
– Part of Academic Affairs
– Primarily a student
service
– 2 staff, 1 student worker &
1 contract proctor
– Orientation and advising
responsibilities
– Data tracking and
analysis
Services Offered
– Placement testing
– Accommodated test
proctoring
– CLEP
– DSST
– PearsonVue
– Distance Learning proctoring
– Program specific exams
(TEAS V, AMP, HESI)
– Prior Learning Assessment
Testing Services
prior to 2015
bEfOre
• “Renovated” Classroom space
• Staff cubicle inside the testing room
• Testing software randomly installed• Placement Testing all in-person
• Childish decorations
BeFoRe
• Limited student/community
accessibility
•Noisy, distracting space
• Revenue…what’s that?
• Lackoflockerspace
• No camera recording
• No data (revenue or testing numbers)
Before
Before
Before
Argument for New Space
• 1st on-campus space new students saw.
• Could accommodate students with
disabilities effectively.
• No ability to grow.
• Space could not be used for more than
one purpose at a time.
New Space
New Space
Now What
?!?!
Wish List• All testing software installed on all PCs.
• Office spaces outside of testing space.
• Quiet rooms for students with disabilities.
• New furniture and clean design.
• Locker sets to accommodate test stations.
• Cameras above each test station.
Plans
Testing Services
2015 - present
After
Details
• Private family bathroom that is ADA accessible.
• Check-in and waiting area.
• Locker sets outside of main testing room.
• Two TV monitors for access to testing room
cameras.
• Observation windows.
After
Details
• All test software on all PCs.
• Camera recording with TV monitoring.
• Five additional computer stations.
• Instructor station to allow for multi-purpose use.
• Noise machines.
After
Details
• 3 Quiet rooms for students with disabilities.
• 1 Quiet room with specialized software &
furniture.
• Accommodated center for Pearson Vue.
• Noise machines, lamps and clocks in each
room.
What this allowed us to do…• Increase capacity & services offerings
• Create service and revenue goals
• Develop a Student Success Center (Testing Services, College Success Program, Disability Services).
• Outreach to students for accommodated testing
• Develop a relationship with a GED program
• Play a key role in admissions/orientation
• Devise retention, enrollment, program analytics
• Partner with other services
Obstacle Free 2016
• Partnered with College Success Program
to establish a summer bridge program for
first-generation, Appalachian students.
• Recruited participants from GED
graduation, local high schools, incomplete
Outcomes
Revenue
$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
$4,000
$4,500
$5,000
$5,500
July August September October November December January February March April Total
RevenueFY15 vs FY16
FY 2015 FY 2016
Increased Awareness• Key participant in early alert system development.
• Increased role in orientation and process
improvements.
• Strong partnership with IT staff.
• Included in retention discussions.
• Assist IR by disseminating enrollment, retention
and test data.
• Better community outreach and services.
Growing Pains• Unknown popularity of services
• Need to re-evaluate semester schedules
(fall vs spring vs summer) for balance
• Need to systematically plot out offerings
• Change of responsibilities affected
staffing/duties
Future Goals• Expand physical area (additional quiet spaces,
collaborative space for students, Student
Success Center lab)
• Continue to increase numbers and revenue
• Improve communication on web (videos)
• Strengthen role of Testing Services across the
college
• Continue Obstacle Free program
Questions?
• Is there anything you were hoping to learn
that you didn’t?