How to Manual Construction and Payoff Tools Workshop

TransForming you into a Level 1-2-3 Leader without breaking a sweat and a

Manager on cruise control

www.turnaroundtour.com

TEN Resource Libraries

Video /AUDIO FILES and DOCUMENTS 1. How to Manual Library + 8 Sections

2. Payoff Tools Template Library

Three Levels of Systems

• Level 1 – Daily Operations (Key to Key) Customer or Doors • Level 2 – Management (HTM) 10 Key Systems 2012 (Management on cruise control)

• Level 3 – Leadership (POT) (Leadership without breaking a sweat)

Thinking – Words – Action (Hard) Habits – Perseverance – Attainment (Easy)

It’s easy to build a How to Manual but it’s easy not to!

Magic “EASY Wands”

HTM Library • H.1 PAP HTM Construction

• H.0 HTM Content Listing

• 1.6 MG-0010 Your Business Systems Strategy

• H.1 MG-0080 Operations Manuals

• 1.6 MG-0090 Systems Design and Documentation

• 1.6.A SOP – PB&J Sandwich System

• 1.6.B SOP – PB&J Perfected

10 - POT Library • 10 Payoff Tools Resource Templates

– 1.1. EPA Employee Performance Agreement

– 1.2. SIL – Systems Identification for Performance Accountability List

– 1.3. PAL – Performance Accountability List

– 1.4. IDP – Ideal Daily Performance Template for One Day

– 1.5. WPC – Weekly Performance Calendar w/ Rotational Process

– 1.6. SOP – Standard Operating Procedure

– 1.7. PAP – Performance Action Plans

– 1.8. EPS – Employee Performance Session Agenda Sheet

– 1.9. BPS – Business Performance Sessions Agenda Template

– 1.10. STS – Staff Training Session Agenda Template

Getting Organized by 8’s

• Three ring binder 3” hard copy

• Hard drive folders and subfolders

• File cabinet

• Book case

Hard Drive Folder Layout

How To Manual Sub-Folders 1. Directional Vision (Payoff Tool Templates) 2. Money Financial 3. Daily Operations PLUS (Mudlick Mail Process) 4. Customer Service 5. Client Communications 6. Advertising Marketing 7. Leadership Management 8. People Staff ASL TAT How to Manual Sample online (link)

Payoff Tools Workshop

Have you ever heard the

Oreo cookie analogy?

Your “How to Manual”

Management on cruise control

8 Processes / Sections / Dividers

1. Directional Vision (Payoff Tool Templates)

2. Money Financial

3. Daily Operations PLUS (FOUR Building Blocks Mudlick Process)

4. Customer Service

5. Client Communications

6. Advertising Marketing

7. Leadership Management

8. People Staff

H.0 How to Manual Construction HTM – PAP Review

H.1 How to Manual – Content Listing (Link)

Okay Gary I can’t tell them to do it, without telling them exactly how to do it!

Who taught you how to do your How to Manual?

Mr. Owner why are you telling your people what to do and you don’t have it in writing?

SOP Training

1.6 SOP Standard Operating Systems (link MG-0090)

SOP Description & Overview (link)

SOP 1.6.A PB&J Sample (link) redone SOP 1.6.B (link)

Goggle

• http://search.yahoo.com/search?p=peanut+butter+and+jelly+sandwich&ei=utf-8&fr=b1ie7

Your “How to Manual” Payoff Tools

1. Directional Vision - Process • Directional Vision (SOPs)

1.1 EPA* - Employee Performance Agreement A. EPA Description and Overview B. EPA SOP 1.2 SIL* - Systems Identification for Performance Accountability List 1.3 PAL* - Performance Accountability List 1.4 IDP* - Ideal Daily Performance Template for One Day 1.5 WPC* - Weekly Performance Calendar w/ Rotational Process A. 6 On, 1 Off Rotational Calendar Payoff 1.6 SOP* - Standard Operating Procedure A. SOP Description & Overview 1.7 PAP* - Performance Action Plans 1.8 EPS* - Employee Performance Session Agenda Sheet 1.8.A EPS Description & Overview 1.8 B EPS Sample Agenda 1.8.C EPS Managers Planning Payoff Tool 1.8.D EPS Discussion Record Template 1.8.E EPS Progressive Counseling Session Overview 1.8.F EPS Progressive Counseling Form 1.9 BPS* - Business Performance Sessions Agenda Template A. BPS Description & Overview 1.10 STS* - Staff Training Session Agenda Template

5 Core Basics

1. Budgeting for (Profit)

2. Advertising / Marketing (KISS)

3. Level 1 - Daily Operations (Key to Key)

4. Level 2 – Management (How to Manual)

5. Level 3 – Leadership (POT)

Creating a Systems run business!

Maximizing your Profits!

Making it FUN!

Systems – Profit - FUN

8 Provisions

1. A powerful Resource

2. Live Webinar Workshops

3. Video / Audio / Document Libraries

4. Network of Professional HELP

5. Face to Face Event learning

6. FREE Services

7. Affordable Monthly Fees (no contract)

8. Proven MailBox Marketing

The Network 9 Team 1. Gary Gunn (Leader / Facilitator / Coach)

2. ASL Clients (Board of Directors)

3. Showcase (Know How Interviews)

4. Greg Sands (Alliance Partner)

5. Tim Ross (President Mudlick Mail)

6. Crissy Beth (Composite Coordinator)

7. ASA LifeLine a Member Benefit

8. Derek Price (Graphic Designer Web and Logo)

9. Chris Danner (Heartland Payment Systems)

24 Month Car Care Aware Forecast

• Anticipated

• Wear

• And

• Repair

• Expenditures

Aware Payoff Tools • Brainstorm (link)

• Checklist New by TN (link)

• SOP H.5 24 Month AWARE (Link)

• SendOutCard (link)

• Inspection Form (link)

• Keep it or Trade It Report (link)

• Consumer Reports Finds Maintaining Cars For 200,000 Miles Can Save Owners Thousands of Dollars (link)

• Start 200K AWARE Club

• One Million Mile Story (link)

Payoff Tools Workshop

Working On IT Tuesdays© Payoff Tools

• Quick checklist to improve your chances of success

• How do you maximize your Honor Circle or LifeLine opportunity?

Access the Quick Checklist each Workshop

Payoff Tools Workshop

Payoff Tools

1. Create an SOP Each Tool

Review Template Library

Review Audio and Document Library

Payoff Tools Workshop

Six Topic Agenda 1. EPA Employee Performance Agreements SIL Systems Identification for Performance Accountability List 2. PAL Performance Accountability List 3. IDP Ideal Daily Performance for One day WPC Weekly Performance Calendar with Rotational Process 4. SOP Standard Operating Systems PAP Performance Action Plans 5. EPS Employee Performance Session Agenda Sheet 6. BPS Business Performance Sessions Agenda Template STS Staff Training Sessions Agenda template

Payoff Tools Workshop

What do we know about Payoff Tools?

Nothing, where to find them, in your head, the how to manual come live, turn thinking, how to, 10 core tools to

systematize your business, LWOBAS, MOCC,

Payoff Tools Workshop

1.1 EPA Employee Performance Agreements

A. EPA Description and Overview B. EPA SOP

1.2 SIL Systems Identification for Performance (SOP) Accountability List (Master Sample)

Payoff Tools Workshop

1.3 PAL Performance Accountability List (Sample)

PAL – (SOP)

SIL Systems Identification for Performance Accountability List (Master Sample)

• 24 AWARE Campaign Review (see slides 10 & 11)

See Payoff Tools Library for details of 24 AWARE

Payoff Tools Workshop

1.4 IDP Ideal Daily Performance for One day (SOP)

1.5 WPC Weekly Performance Calendar with Rotational Process ---- (SOP)

Gary’s Sample Calendar (link)

6 On 1 Off Rotational Calendar Payoff

1. Create an SOP for IDP and WPC

• POT Library (link)

Payoff Tools Workshop 1.6 SOP Standard Operating Systems (link MG-0090) SOP Description & Overview (link) SOP 1.6.A PB&J Sample (link) redone SOP 1.6.B (link) 1.7 PAP Performance Action Plans (link) (HTM)

Payoff Tools

AUDIO FILES Library

Goggle

• http://search.yahoo.com/search?p=peanut+butter+and+jelly+sandwich&ei=utf-8&fr=b1ie7

• Everyone Loves Consistency: Designing and Implementing Systems and

Process by Cecil Bullard, AAM (link) • See Showcase Library http://www.tataudiofiles.com/showcasefiles.html

Payoff Tools Workshop 1.8. EPS Employee Performance Session Agenda Sheet

Leadership – Management – Mentoring – Coaching (SOP) 8.1 Defining Leader/Manager/Mentor/Coach

Make sure it is a coaching or mentoring session and you are not coaching labels just behaviors!

SOP 1.8.A EPS Description & Overview

SOP 1.8.B EPS Sample Agenda SOP 1.8.C EPS Managers Planning Payoff Tool SOP 1.8.D EPS Discussion Record Template SOP 1.8.E EPS Progressive Counseling Session Overview SOP 1.8.F EPS Progressive Counseling Form

Payoff Tools Workshop

Buy this book:

Coaching for Improved Work Performance by Ferdinand F. Fournies

Coaching for Improved Work Performance (see People Staff Library)

SOP 8.3.A Behavioral Coaching Pre-Discussion Preparation Tool SOP 8.3.B Behavioral Coaching Process SOP 8.3.C Face to face Coaching Process

SOP 8.3.D Achievement and Recognition

Payoff Tools Workshop

• A. EPS Description & Overview & SOP

MG-0040 Developing Your People What do we know about this EPS Tool?

Face-to-face 1 on 1, 15 minutes per staff member, every week, communications, coaching or mentoring,

appointment weekly same time same place, go their work area, common area, coaching is for behavior,

Payoff Tools Workshop

• 9. BPS Business Performance Sessions Agenda Template

Leadership – Management – Mentoring - Coaching

• Write Up For BPS (link)

• See Mastery MG-0030

Create an SOP

Payoff Tools Workshop

10. STS Staff Training Sessions Agenda template

Leadership – Management – Mentoring - Coaching

• Technician Road Map (link)

• In a Perfect World… (link)

Create an SOP

Payoff Tools Workshop

• What are your 7 CORE Keys to Success in..

Payoff Tools Quick Checklist • 1. SOPs

• 2. HTM

• 3. EPS

• 4. BPS

• 5. STS

• 6. Make them part of your Leadership without breaking a sweat (POT)

• 7. And Management on cruise control systems (HTM)