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10/22/2012
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How to Implement an APICS Center of ExcellenceKerry F. Fechner, CFPIM, CIRM, CSCP, C.P.M., CPF, PhD,Manager of ProductGriffith Laboratories
Kerry Fechner• Kerry Fechner, Ph.D., CPIM, CIRM, CPM, President, APICS‐Chicago
In addition to being the Chicago Chapter President (and Director of Public Education), Ms. Fechner is a Manager of Product Supply at Griffith Laboratories. Before coming to Griffith, Ms. Fechner, worked as a consultant, in public and private industries including food service, automotive, pharmaceutical, computer, publishing, and education.
Dr. Fechner holds a Ph.D. in Organizational Development from Benedictine University, an MBA in Quality Management from the University of Tampa. Kerry is a CPIM (Certified Production Inventory Management) CIRMKerry is a CPIM (Certified Production Inventory Management), CIRM (Certified Integrated Resources Management), and C.P.M. (Certified Purchasing Manager).
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Introduction
• What is an APICS Center of Excellence?• Why should you consider implementing one?• Developing a plan• APICS CoE Processes• Summary and Q&A
What is the APICS Center of Excellence concept?• A place to centralize and share APICS BOK for
tifi ti d f ll b ticertification and for collaboration– Physical location ‐The bookshelf– Virtual location ‐ Intranet
• A standardized process– To onboard new employeesT l d ifi i– To support employees toward certification
– To help employees find and share answers to supply chain/operations challenges
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Why do you consider creating a APICS COE?
• What do you want to accomplish?What do you want to accomplish?– Support employee professional development?– Provide access to knowledge?– Help employees become certified CPIM and/or CSCP?
Business case• http://www.apics.org/community/membership/join‐apics/employersupport
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APICS CoE Processes/Concepts
• Employee On‐Boarding• Managing an APICS library• Sharing information on Intranet “Virtual CoE”• Study Sessions• Community of Practice• Accessing available APICS resources
Employee On‐Boarding
• Process for new employees• Sign up for Membership– Send them New Employee packet
• Dictionary/Exam Content Manual• CPIM and/or CSCP Brochure
– Send welcome Email• Intranet Link• Link to apics.org and local chapter
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APICS Library• Bookshelf in central location
– Primary referencesy– OMBOK– APICS Dictionary– Other?
• Library list available online• Establish a check out processEstablish a check out process• Review CPIM/CSCP study materials as new versions are released
APICS Intranet
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APICS Intranet
Study Sessions• Structure a regular meeting time that works for employees– One Hour Lunch ‘n Learn– Invite person who are in process of certification and already certified to help facilitate the session
• Decide on what adds value to understanding the material for certification or general knowledge– Review Q&A ‐ why was the right answer the right answer, why are the other answers the wrong answers
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Study Sessions Q&A• A company has changed its customer service policy from 90
percent to 95 percent. Which of the following will occur?
• I. Inventory will decrease • II. Customer satisfaction will increase • III. Warehousing costs will increase
• A) I and II • B) I and III • C) II and III • D) I, II, and III
Study Sessions Q&A
• The correct answer is: C
• An increase in customer service policies will increase the inventory level. This results from needing more inventory to ship customer orders from stock 95% of the time. This will have the positive customer satisfaction impact but the additional inventory will require more warehousing and material handling to accommodate the extra inventory.
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APICS Community of Practice• A community of practice (CoP) is, according to cognitive
anthropologists Jean Lave and Etienne Wenger, a group of l h h f d/ f i hpeople who share a craft and/or a profession. The group can
evolve naturally because of the members' common interest in a particular domain or area, or it can be created specifically with the goal of gaining knowledge related to their field. It is through the process of sharing information and experiences with the group that the members learn from each other and have an opportunity to developfrom each other, and have an opportunity to develop themselves personally and professionally (Lave & Wenger 1991).
APICS Community of Practice• Find ways to Share knowledge!
• Schedule meeting room for Webinars• Corporate and local chapters give free webinars!
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Getting Excited about APICS BOK!• APICS Jeopardy
– Do it at lunch and provide pizzah d l l ld d– Use the 5 CPIM modules as categories plus one Wild Card
category– Choose 100, 200, 300, 400 and 500 levels– Pick whoever raised hand first to answer question, if more than one person raised hand let audience select who was first
– Hand person Q&A card so they can add score– Final Jeopardy will be against two top scorers– Award a prize
APICS JeopardyBSCM
100
MPR
100
DSP
100
ECO
100
SMR
100
200
300
100
200
300
100
200
300
100
200
300
100
200
300
400400
500
400
500
400
500
400
500
400
500
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APICS Jeopardy
• 300• Question
– A listing of all the subassemblies, intermediates, parts, and raw materials that go into a parent assembly showing the quantity of each required to make an assembly.
• Answer:– bill of material (BOM)
APICS Jeopardy
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Use APICS resources
• Do you know the company coordinator at your l l h t ?local chapter?
• APICS website– My Chapter
Use APICS resources