HOW TO BE SUCCESSFUL

TRENDS OF OFFICE WORKERS AND HOW TO BECOME A GOOD STATISTIC

NATIONAL TRENDS IN EMPLOYMENT - OFFICE ADMINISTRATION -

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$10,000$20,000$30,000$40,000$50,000$60,000

$32,480 $35,170 $30,580$37,040 $34,960

$27,470 $30,650 $24,810$36,300

$53,100

$25,990$35,330

$24,940

Average Pay

HighestLowest

JOB OUTLOOK TRENDS2012 2022

Bill and

Accoun

t Colle

ctors

(15%)

Bookke

eping

, Acco

untin

g, an

d Aud

iting C

learks

(11%

)

Custom

er Se

rvice

Repres

entat

ives (1

3%)

Finan

cial C

lerks

(11%)

Genera

l Office

Clerks

(6%)

Inform

ation

Clerks

(2%)

Meteria

l Reco

rd Cler

ks (1%

)

Plice,

Fire,

and A

mbulan

ce Disp

atche

rs (8%

)

Posta

l Servi

ce Work

ers (-2

8%)

Recepti

onists

(14%

)

Secre

taries

and A

dminis

trative

Assista

nts (1

2%)

Teller

s (1%)0

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-40%-30%-20%-10%0%10%20%

Current Positions 2012 Precentage

Not Good!!!

AverageAbove

Average

REFLECTION QUESTIONSPLEASE ANSWER THE FOLLOWING QUESTIONS

AND SAVE THE DOCUMENT WITH THE TITLE“NAME – EOW”

1. Out of the Office Administration positions noted in the national statistics, which job would you be most likely to get hired? (remember its not necessarily about how many jobs available but the outlook of the job as well.)

2. What career pays the most according to the national average?

3. How can these statistics help you decide on a career path?

BECOMING A GOOD STATISTIC

- DRESSING THE PART -HOW TO GET THE JOB YOU WANT BY ACCELERATING YOUR OUTFIT

IF YOU WERE AN EMPLOYER, WHO YOU WOULD HIRE?

Lets Discuss Why?

Tips for Women• Conservative skirted suit in navy blue, dark brown or dark gray are best. Skirt length should be at or

slightly above the knee.• Blouse in white or ivory, long sleeve with modest neckline.• Shoes match your suit. Clean and polished; heels no higher than 2 1/2 inches. No open-toed, open-heeled

shoes.• Wear natural looking make-up.• No perfume/cologne. Clean bathed appearance.• Subtle color nail polish.• One pair of earrings, one ring on each hand, one necklace, professional-looking watch, one bracelet

(Nothing dangling or distracting).Tips for Men• Suits - best colors are dark blue or navy solid, solid gray, blue/gray shadow plaid. First choice of material

should be 100% wool. 2nd choice is polyester/wool blend. Avoid less than 45% wool.• Shirts should be cotton or 65% polyester/35%cotton blend in white or solid colors. White shirts are best.

They give the impression the wearer is intelligent, honest, and successful. NEVER wear short sleeves.• 100% silk ties are the best in solid or small conservative patterns.• No facial hair and a conservative haircut is preferable.• No cologne. Clean bathed appearance.• Limit rings one to each hand, professional-looking watch.• (Taken from John T. Molloy's New Dress for Success and New Women's Dress for Success)

REFLECTION QUESTIONSPLEASE ANSWER THE FOLLOWING QUESTIONS IN

THE DOCUMENT “NAME – EOW”

4. Think about what you have in your personal wardrobe. How could you put an outfit together so it looks professional? (Would you hire you?)

5. Think about some of your personal items in your wardrobe. What things should you not ware to an interview. Explain why.

BECOMING A GOOD STATISTIC

- VERBAL COMMUNICATION -ITS NOT JUST WHAT YOU SAY, ITS HOW YOU SAY IT.

“”

YO! WHAT’S POPPIN?

WHO WOULD YOU SAY THE ABOVE QUOTE TO?

Friends Family Pets

“”

GOOD MORNING SIR, HOW WAS YOUR WEEKEND?

WHO WOULD YOU SAY THIS QUOTE TO?

Coworkers Boss / Manager Teacher

WHAT IS THE DIFFERENCE BETWEEN THE TWO QUOTES?

“EXCUSE ME, THAT MEETING IS TODAY RIGHT?”

MOSTLY PROFESSIONAL HOWEVER:USES CORRECT GRAMMARPOLITEHAS A POSITIVE TONE

“HEY, DO YOU KNOW ABOUT ANY MEETING?”

SOMEWHAT UNPROFESSIONAL HOWEVER:

USES INCORRECT GRAMMARBLUNTHAS A RUDE TONE

REFLECTION QUESTIONSPLEASE ANSWER THE FOLLOWING QUESTIONS IN

THE DOCUMENT “NAME – EOW”

6. Why should we pay attention to verbal communication when we are in professional mode?

7. “How was your day today? Anything interesting happen”Using the quote above, how would you respond to your boss? Friend? Partner? How are the responses different from one another?

BECOMING A GOOD STATISTIC

- NON-VERBAL COMMUNICATION -

READING NONVERBAL SIGNS

Nonverbal Communication / Body

Language

Closeness (e.g. coming close to

someone

Appearance (e.g. untidiness)

Facial Expression

Posture

Body contact

Ways of talking (e.g. pauses, stress on

wordsHand movements( e.g

waving)

Sounds (e.g laughing)

Head movements (e.g. nodding)

Eye movements (e.g. winking)

HOW ARE THESE PEOPLE FEELING?

ALL OF THE PEOPLE TO THE RIGHT ARE REACTING TO A QUESTION IN A JOB

INTERVIEW. “TELL ME ABOUT YOURSELF.”

WHAT DOES THERE BODY LANGUAGE TELL YOU?WHICH ONES HAVE A POSITIVE LOOK TO THEM?COULD THIS BE IMPORTANT INFORMATION FOR

AN EMPLOYER? WHY?

NONVERBAL COMMUNICATION IN THE WORKSPACE

POSTUREHOW WE FEEL AFFECTS HOW WE STAND. IN ORDER TO BE PERCEIVED AS CONFIDENT, YOU MUST:• STAND TALL, WITH YOUR NECK

ELONGATED,• EARS AND SHOULDERS ALIGNED,• CHEST SLIGHTLY PROTRUDING, AND • LEGS SLIGHTLY APART, DISTRIBUTING

WEIGHT EVENLY,

BE IN SYNCPATTIWOOD SAYS WHEN WE LIKE SOMEONE, WE NATURALLY MATCH AND MIRROR THEIR:• VOICE, TONE, • TEMPO, • BODY POSTURE, AND • MOVEMENTS,

NONVERBAL COMMUNICATION IN THE WORKSPACE

GESTURES • SMALL GESTURES TEND TO

DEMONSTRATE THE BIGGEST POINTS. • BIG HAND GESTURES OR FIDGET WITH

THEIR HANDS, PHONE OR HAIR. “THIS DEMONSTRATES WEAKNESS AND A LACK OF CONFIDENCE.”

PHYSICAL AND FACIAL FEEDBACK

“WE OFTEN EXPRESS INTEREST THROUGH: • RAISED EYEBROWS, • SMILES, • HEAD NODS, • VOCAL UTTERANCES (LIKE 'UH-

HUH'), AND • LEANING FORWARD,” WOOD SAYS.

NONVERBAL COMMUNICATION IN THE WORKSPACE

EYE CONTACT • CULTURAL RESPECTIVE EYE CONTACT IS

ONE OF THE MAIN COMPONENTS OF NON-VERBAL COMMUNICATION,” • LACK OF EYE CONTACT OFTEN IMPLIES

DECEPTION,”

THE HANDSHAKE• IDEALLY, YOUR HANDSHAKE

SHOULD BE FIRM, BUT NOT OVERBEARING. “

NONVERBAL COMMUNICATION IN THE WORKSPACE

MIXED MESSAGES• MAKING FACIAL EXPRESSIONS THAT

APPEAR TO SHOW THE OPPOSITE EMOTIONAL REACTION TO WHAT YOU ARE SAYING

SMILETHE SMILE IS ACCOMPANIED BY INCREASED ACTIVITY IN THE LEFT PRE-FRONTAL CORTEX — THE SEAT OF POSITIVE EMOTIONS,” REIMAN SAYS. SMILING DEMONSTRATES:• CONFIDENCE,• OPENNESS,• WARMTH, AND • ENERGY.

NONVERBAL COMMUNICATION IN THE WORKSPACE

EYE ROLLINGEYE ROLLING IS A SIGN OF:• CONTEMPT, • FRUSTRATION, • EXASPERATION, AND • AGGRESSION, REIMAN SAYS. .

ARM CROSSING“YOU SHOULD ALWAYS KEEP YOUR HANDS IN VIEW WHEN YOU ARE TALKING,” WOOD EXPLAINS.

REFLECTION QUESTIONSPLEASE ANSWER THE FOLLOWING QUESTIONS IN

THE DOCUMENT “NAME – EOW”

8. Why should we pay attention to non-verbal communication when we are in professional mode?

9. You are being introduced to the regional director for the first time. What kinds of non-verbal communication could you use to portray yourself as confident and skilled?

References

Molloy's , J. T. (2014). Dress To Impress - Professional Attire. Retrieved from Tarleon State University: http://www.tarleton.edu/careerservices/Students/dress-to-impress.html

Occupational Outlook Handbook . (2014, January 8). United States Department of Labor Bureau of Labor Statistics. Retrieved from Office and Administrative Support Occupations: http://www.bls.gov/ooh/office-and-administrative-support/home.htm

Smith, J. (2014, April 23). Ten workplace body language mistakes. Retrieved from The Sydney Morning Herald: http://www.smh.com.au/executive-style/culture/ten-workplace-body-language-mistakes-20140422-372qp.html