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How to Attract Customers Using
Digital Marketing
Seth Spears Chief Strategist/Principal
What I Do
Digital Marketing Consultancy
• Digital Marketing Strategy & Consulting
• WordPress Website Design
• Local Search Engine Optimization
• Social Media Marketing
• Small Business Mobile App
Development
270-495-0014
@SpearsMarketing
http://SpearsMarketing.com
“Marketing is delivering a product or service to the right
market,
through the right message, using the right medium.”
What is Marketing?
Marketing Has Changed
• Traditional, Outbound, Push Marketing = TV, radio, newspapers,
magazines, direct mail, yellow pages, billboards, etc.
• New technology & filters + Info overload = Game changer!
Marketing Has Changed
The Options:
• Outbound Marketing
• One-way communication
• Customers are sought out
• No added value - boring & uninformative
• Inbound Marketing
• Two-way communication
• Customers seek you out
• Lots of added value - education/entertainment
Marketing Basics
• Branding Consistency: online & off-line
• Know, Like Trust
• People purchase products, but they buy
from individuals
• Word of Mouth/Referrals - use internet to
validate your credibility
• Success = Doing the right things, long
enough, consistently
Throw something at me if I get too technical :)
5 Steps to Digital Domination
1. Content Platform - Your Website
2. Search Engine Optimization (SEO)
3. Social Media Marketing
4. Email Marketing
5. Online Advertising/Pay-Per-Click (PPC)
Your Website: The Foundation
• Own your platform: don’t be a digital
sharecropper
• Your website: Design, Structure, Content
• Design: visually appealing, attention
grabbing, clean & specific
• Structure: easy to navigate, cohesive,
logical flow of information
• Content: quality information, keyword rich,
calls to action
Your Website: The Platform
• Content Management System (CMS)
• WordPress, Joomla, Drupal, Modx, Expression
Engine
• Easy to Update
• Scalable
• Attractive
• Mobile Friendly
Your Website: The Content • Content Marketing = Blogging = Self-publishing
• Inform, entertain, engage
• Written, audio, video
• Expert status
• Search-ability
• Consistency
• Topics: Education, thought leadership,
entertainment, FAQs, case studies, success
stories, stir things up
Search Engine Optimization
• SEO = Relevance => how your
business appears to Google
• Google/iPhone = New Yellow Pages
• Both art & science
• Constantly changing
• Content, keywords, links
SEO: The Tech
• Onsite SEO
(technical)
• Semantic markup
• Title tags
• h1 tags
• Keywords
• Anchor text
• Meta description
• SEO Sandwich
• Content
• Keywords
• Links
• Social
• Citations
SEO: The Sandwich • Content: More is better, but quality is king. Write
for people, not search engines
• Keywords: Use common language. What
customers search for
• Links: Popularity contest. Quality > Quantity.
Interlink on-site between pages & posts
• Social: Links & Mentions => Google+, Twitter,
Facebook, Linkedin, Pinterest, etc.
• Citations: Local search directories & review
sites. Google+Local, Bing Local, Yelp, Merchant
Circle, Yellow Pages, etc.
SEO: The Local • Citations are paramount!
• Claim, create, update, optimize, manage
• Consistent info: Name, Address, Phone,
Website
• UBL, Info USA, Localeze
• Cultivate reviews
• Online press releases
• Groupon?
Social Media: The What • Not just a marketing
channel
• For customers, it’s
social first, business
second
• Customers are talking,
are you listening?
• Content should originate
on your platform. Social
is a distribution channel
• Easiest way for content
to go viral => social
proof
What Social Media Is:
Social Media: The Why
• Facebook, Twitter, Linkedin, Google+, Pinterest,
Instagram, YouTube
• Social media humanizes business. Personality
MUST shine through
• Reputation management is a must. Social media
amplifies both good & bad
• Referrals happen more online than in person
• Claim business profiles => KnowEm.com
Social Media: The How • Facebook - Cincy
Shirts
• Twitter - Best Buy
• Google+ - Starbucks
• Linkedin - Zipcar
• Pinterest - Whole
Foods
• Instagram - Dogfish
Head
• YouTube - Simply
Scuba
Email Marketing: The What • Permission based marketing
• Easier & less expensive to resell existing
customers than acquire new ones
• Relationship building
• Top-of-mind awareness
• Offer incentives for joining your list =>
exclusivity
• Least expensive form of direct-response
marketing
Email Marketing: The How • Email Service Provider (ESP)
• Aweber, Mail Chimp, etc. (auto-responder)
• Signup form must integrate with website, social
media, etc.
• Permission Marketing => No Spam!
• WIIFM = “what’s in it for me!”
• Automate & personalize
• Consistent contact
Online Advertising: The What
• Pay-Per-Click, Pay-Per-Impression, Ad
Networks, Remarketing
• Google Adwords
• Facebook Ads
• Amazon, Linkedin, Twitter, etc.
• Easiest way to get ranked at top of Google
• Can be extremely effective
• Can get expensive quickly
Online Advertising: The How
• Google Keyword Tool
• Set parameters
• Create landing pages
• Test, test, test!
• Wash, Rinse, Repeat
Mobile Marketing Stats
Mobile Marketing Stats
Mobile is the fastest growing digital
marketing segment!
Tying it all Together: Mobile
Marketing
• Is your website mobile friendly?
• Google likes mobile responsive design
• Majority of social media is used on mobile
device
• Is your email newsletter mobile friendly?
• Text Marketing & Mobile Apps
Conclusion
• Digital Marketing is here to stay
• Mobile is fastest growing segment
• Website is the foundation
• SEO & Social Media are essential
• Email can give best ROI
• PPC = test, test, test
• All the above are building blocks. They work together &
amplify the individual effectiveness of each other
Resources
http://SpearsMarketing.com/Resourc
es
Questions?
@SpearsMarketing