w w w . m e d t r a i n e r . c o m • 8 4 4 . 5 9 6 . 6 5 5 7

C O M P L I A N C E M A N A G E M E N T S O L V E D

BackgroundApple Valley Medical Center opened its doors in 1974 with the goal of helping the men, women and children of Apple Valley, Minnesota, navigate their health and improve their lives. Over the last 45 years, the Center has provided superior primary care, diagnostics, specialty services and more to residents of the Greater Minneapolis-St. Paul region and has become a staple in the Apple Valley community.

Located within the center are Apple Valley Medical Clinic and Urgent Care. A family medicine practice, the clinic provides healthcare services ranging from preventive care, women’s health and sports medicine to the diagnosis and treatment of chronic illnesses. The urgent care is open and available 365 days a year and is equipped to treat a wide range of illnesses and injuries on a walk-in basis. Both the clinic and urgent care are staffed with highly trained, fully licensed physicians, certified nurse practitioners and certified physician assistants with the expertise to provide the highest level of patient care.

ChallengesApple Valley Medical Clinic and Urgent Care previously dedicated one week in August each year to annual compliance training for its staff of 170 full-time, part-time and casual employees. The trainer and HR manager would create a series of PowerPoint presentations, and then offer in-person classes on required topics at various times throughout the week. Employees had to take time out of the busy workday to attend, at times leaving the clinic and urgent care understaffed. Mandatory attendance also meant that between 30 and 40 casual employees had to come in on their personal time.

“We'd have to try to coordinate schedules and move team members around so everyone could attend. But in the end, we’d wind up with less nursing support on the floor, or not enough front-desk staff to help patients. Overall, it really distracted from caring for our patients,” explained Cathy Wasson, System Operations Manager and HIPAA Security Officer for Apple Valley Medical Clinic.

Further, tracking class completion was extremely time consuming. Paper logs and sign-in sheets were used to document attendance and then stored in file folders for future audits. Records had to be kept for multiple years, taking up considerable office space. The clinic determined that an online learning management system (LMS) would be a simpler and more effective delivery method for compliance training.

The SolutionAfter reviewing several LMS options, the clinic chose MedTrainer’s compliance management suite for its ease of use, affordability and extensive catalogue of features available in just one platform.

The clinic now assigns annual training to all staff from MedTrainer’s library of more than 200 courses. Topics range from HIPAA, OSHA, and CMS requirements, to HR, safety, and management skill building—covering everything needed to ensure compliance and further professional development. MedTrainer’s development team has also created custom courses on HIPAA and emergency codes, designed uniquely for the clinic’s needs.

In addition to education, the clinic utilizes MedTrainer modules for the management of policies and procedures, safety data sheets (SDS), safety plans, incident reports, and employee credentials. The clinic has also taken advantage of MedTrainer’s tools for safety preparedness, including disaster planning and EOC checklists.

Benefits & ResultsWith MedTrainer, managers and staff no longer have to balance lengthy training sessions and work schedules. Courses can be completed online at employees’ convenience, from home or at work, which is particularly beneficial for casual staff not regularly in the clinic.

All the clinic’s critical documents are now digitized, organized and easily accessible within MedTrainer’s document center—eliminating the need to store thousands of paper copies. Employees can also upload their licensing, credentials, certifications, Continuing Education Units, and track expiration statuses.

Using MedTrainer’s reporting feature, administrators and managers can easily pull reports for their departments to track completion of assigned courses and ensure compliance. And in the case of an audit, documentation is quickly accessible in the system, proving the clinic did its due diligence in providing adequate training to staff.

With many time-consuming administrative processes eliminated, clinic managers are able to focus on more important aspects of the practice, such as safety.

“MedTrainer has allowed us to proactively improve safety in a number of ways. We’ve found the time needed to reinstate our safety committee, and we’ve updated our outdated disaster policy in compliance with new CMS guidelines. Our committee utilizes MedTrainer’s EOC checklists to streamline annual clinic walkthroughs, and we're also using the system to track near misses and medication errors,” said Wasson. “Overall, we're more compliant with OSHA, HIPAA, and other HR and safety related regulations. The staff is also much more informed, making them stronger employees equipped to handle any

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HOW MEDTRAINER REVAMPED TRAINING AND COMPLIANCE FOR APPLE VALLEY MEDICAL CENTER

“We’d wind up with less nursing support on the floor, or not enough front-desk staff to help patients. Overall, it really distracted from caring for our patients.”

w w w . m e d t r a i n e r . c o m • 8 4 4 . 5 9 6 . 6 5 5 7

C O M P L I A N C E M A N A G E M E N T S O L V E D

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BackgroundApple Valley Medical Center opened its doors in 1974 with the goal of helping the men, women and children of Apple Valley, Minnesota, navigate their health and improve their lives. Over the last 45 years, the Center has provided superior primary care, diagnostics, specialty services and more to residents of the Greater Minneapolis-St. Paul region and has become a staple in the Apple Valley community.

Located within the center are Apple Valley Medical Clinic and Urgent Care. A family medicine practice, the clinic provides healthcare services ranging from preventive care, women’s health and sports medicine to the diagnosis and treatment of chronic illnesses. The urgent care is open and available 365 days a year and is equipped to treat a wide range of illnesses and injuries on a walk-in basis. Both the clinic and urgent care are staffed with highly trained, fully licensed physicians, certified nurse practitioners and certified physician assistants with the expertise to provide the highest level of patient care.

ChallengesApple Valley Medical Clinic and Urgent Care previously dedicated one week in August each year to annual compliance training for its staff of 170 full-time, part-time and casual employees. The trainer and HR manager would create a series of PowerPoint presentations, and then offer in-person classes on required topics at various times throughout the week. Employees had to take time out of the busy workday to attend, at times leaving the clinic and urgent care understaffed. Mandatory attendance also meant that between 30 and 40 casual employees had to come in on their personal time.

“We'd have to try to coordinate schedules and move team members around so everyone could attend. But in the end, we’d wind up with less nursing support on the floor, or not enough front-desk staff to help patients. Overall, it really distracted from caring for our patients,” explained Cathy Wasson, System Operations Manager and HIPAA Security Officer for Apple Valley Medical Clinic.

Further, tracking class completion was extremely time consuming. Paper logs and sign-in sheets were used to document attendance and then stored in file folders for future audits. Records had to be kept for multiple years, taking up considerable office space. The clinic determined that an online learning management system (LMS) would be a simpler and more effective delivery method for compliance training.

The SolutionAfter reviewing several LMS options, the clinic chose MedTrainer’s compliance management suite for its ease of use, affordability and extensive catalogue of features available in just one platform.

The clinic now assigns annual training to all staff from MedTrainer’s library of more than 200 courses. Topics range from HIPAA, OSHA, and CMS requirements, to HR, safety, and management skill building—covering everything needed to ensure compliance and further professional development. MedTrainer’s development team has also created custom courses on HIPAA and emergency codes, designed uniquely for the clinic’s needs.

In addition to education, the clinic utilizes MedTrainer modules for the management of policies and procedures, safety data sheets (SDS), safety plans, incident reports, and employee credentials. The clinic has also taken advantage of MedTrainer’s tools for safety preparedness, including disaster planning and EOC checklists.

Benefits & ResultsWith MedTrainer, managers and staff no longer have to balance lengthy training sessions and work schedules. Courses can be completed online at employees’ convenience, from home or at work, which is particularly beneficial for casual staff not regularly in the clinic.

All the clinic’s critical documents are now digitized, organized and easily accessible within MedTrainer’s document center—eliminating the need to store thousands of paper copies. Employees can also upload their licensing, credentials, certifications, Continuing Education Units, and track expiration statuses.

Using MedTrainer’s reporting feature, administrators and managers can easily pull reports for their departments to track completion of assigned courses and ensure compliance. And in the case of an audit, documentation is quickly accessible in the system, proving the clinic did its due diligence in providing adequate training to staff.

With many time-consuming administrative processes eliminated, clinic managers are able to focus on more important aspects of the practice, such as safety.

“MedTrainer has allowed us to proactively improve safety in a number of ways. We’ve found the time needed to reinstate our safety committee, and we’ve updated our outdated disaster policy in compliance with new CMS guidelines. Our committee utilizes MedTrainer’s EOC checklists to streamline annual clinic walkthroughs, and we're also using the system to track near misses and medication errors,” said Wasson. “Overall, we're more compliant with OSHA, HIPAA, and other HR and safety related regulations. The staff is also much more informed, making them stronger employees equipped to handle any

HOW MEDTRAINER REVAMPED TRAINING AND COMPLIANCE FOR APPLE VALLEY MEDICAL CENTER

The SolutionAfter reviewing several LMS options, the clinic chose MedTrainer’s compliance management suite for its ease of use, affordability and extensive catalogue of features available in just one platform.

The clinic now assigns annual training to all staff from MedTrainer’s library of more than 200 courses. Topics range from HIPAA, OSHA, and CMS requirements, to HR, safety, and management skill building—covering everything needed to ensure compliance and further professional development. MedTrainer’s development team has also created custom courses on HIPAA and emergency codes, designed uniquely for the clinic’s needs.

In addition to education, the clinic utilizes MedTrainer modules for the management of policies and procedures, safety data sheets (SDS), safety plans, incident reports, and employee credentials. The clinic has also taken advantage of MedTrainer’s tools for safety preparedness, including disaster planning and EOC checklists.

Benefits & ResultsWith MedTrainer, managers and staff no longer have to balance lengthy training sessions and work schedules. Courses can be completed online at employees’ convenience, from home or at work, which is particularly beneficial for casual staff not regularly in the clinic.

All the clinic’s critical documents are now digitized, organized and easily accessible within MedTrainer’s document center—eliminating the need to store thousands of paper copies. Employees can also upload their licensing, credentials, certifications, Continuing Education Units, and track expiration statuses.

Using MedTrainer’s reporting feature, administrators and managers can easily pull reports for their departments to track completion of assigned courses and ensure compliance. And in the case of an audit, documentation is quickly accessible in the system, proving the clinic did its due diligence in providing adequate training to staff.

With many time-consuming administrative processes eliminated, clinic managers are able to focus on more important aspects of the practice, such as safety.

“MedTrainer has allowed us to proactively improve safety in a number of ways. We’ve found the time needed to reinstate our safety committee, and we’ve updated our outdated disaster policy in compliance with new CMS guidelines. Our committee utilizes MedTrainer’s EOC checklists to streamline annual clinic walkthroughs, and we're also using the system to track near misses and medication errors,” said Wasson. “Overall, we're more compliant with OSHA, HIPAA, and other HR and safety related regulations. The staff is also much more informed, making them stronger employees equipped to handle any situation that may arise.”

“We're more compliant with OSHA, HIPAA, and other HR and safety related regulations. The staff is also much more informed, making them stronger employees equipped to handle any situation that may arise.”

w w w . m e d t r a i n e r . c o m • 8 4 4 . 5 9 6 . 6 5 5 7

C O M P L I A N C E M A N A G E M E N T S O L V E D

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BackgroundApple Valley Medical Center opened its doors in 1974 with the goal of helping the men, women and children of Apple Valley, Minnesota, navigate their health and improve their lives. Over the last 45 years, the Center has provided superior primary care, diagnostics, specialty services and more to residents of the Greater Minneapolis-St. Paul region and has become a staple in the Apple Valley community.

Located within the center are Apple Valley Medical Clinic and Urgent Care. A family medicine practice, the clinic provides healthcare services ranging from preventive care, women’s health and sports medicine to the diagnosis and treatment of chronic illnesses. The urgent care is open and available 365 days a year and is equipped to treat a wide range of illnesses and injuries on a walk-in basis. Both the clinic and urgent care are staffed with highly trained, fully licensed physicians, certified nurse practitioners and certified physician assistants with the expertise to provide the highest level of patient care.

ChallengesApple Valley Medical Clinic and Urgent Care previously dedicated one week in August each year to annual compliance training for its staff of 170 full-time, part-time and casual employees. The trainer and HR manager would create a series of PowerPoint presentations, and then offer in-person classes on required topics at various times throughout the week. Employees had to take time out of the busy workday to attend, at times leaving the clinic and urgent care understaffed. Mandatory attendance also meant that between 30 and 40 casual employees had to come in on their personal time.

“We'd have to try to coordinate schedules and move team members around so everyone could attend. But in the end, we’d wind up with less nursing support on the floor, or not enough front-desk staff to help patients. Overall, it really distracted from caring for our patients,” explained Cathy Wasson, System Operations Manager and HIPAA Security Officer for Apple Valley Medical Clinic.

Further, tracking class completion was extremely time consuming. Paper logs and sign-in sheets were used to document attendance and then stored in file folders for future audits. Records had to be kept for multiple years, taking up considerable office space. The clinic determined that an online learning management system (LMS) would be a simpler and more effective delivery method for compliance training.

The SolutionAfter reviewing several LMS options, the clinic chose MedTrainer’s compliance management suite for its ease of use, affordability and extensive catalogue of features available in just one platform.

The clinic now assigns annual training to all staff from MedTrainer’s library of more than 200 courses. Topics range from HIPAA, OSHA, and CMS requirements, to HR, safety, and management skill building—covering everything needed to ensure compliance and further professional development. MedTrainer’s development team has also created custom courses on HIPAA and emergency codes, designed uniquely for the clinic’s needs.

In addition to education, the clinic utilizes MedTrainer modules for the management of policies and procedures, safety data sheets (SDS), safety plans, incident reports, and employee credentials. The clinic has also taken advantage of MedTrainer’s tools for safety preparedness, including disaster planning and EOC checklists.

Benefits & ResultsWith MedTrainer, managers and staff no longer have to balance lengthy training sessions and work schedules. Courses can be completed online at employees’ convenience, from home or at work, which is particularly beneficial for casual staff not regularly in the clinic.

All the clinic’s critical documents are now digitized, organized and easily accessible within MedTrainer’s document center—eliminating the need to store thousands of paper copies. Employees can also upload their licensing, credentials, certifications, Continuing Education Units, and track expiration statuses.

Using MedTrainer’s reporting feature, administrators and managers can easily pull reports for their departments to track completion of assigned courses and ensure compliance. And in the case of an audit, documentation is quickly accessible in the system, proving the clinic did its due diligence in providing adequate training to staff.

With many time-consuming administrative processes eliminated, clinic managers are able to focus on more important aspects of the practice, such as safety.

“MedTrainer has allowed us to proactively improve safety in a number of ways. We’ve found the time needed to reinstate our safety committee, and we’ve updated our outdated disaster policy in compliance with new CMS guidelines. Our committee utilizes MedTrainer’s EOC checklists to streamline annual clinic walkthroughs, and we're also using the system to track near misses and medication errors,” said Wasson. “Overall, we're more compliant with OSHA, HIPAA, and other HR and safety related regulations. The staff is also much more informed, making them stronger employees equipped to handle any

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C O M P L I A N C E M A N A G E M E N T S O L V E D

Favorite Feature: “As a manager, I love any admin feature that saves us valuable time. The reporting capabilities make compliance tracking easy and completely eliminated the headache of managing that on paper. And when it comes to bringing on new staff, the system allows us to set up our own course bundles that can be assigned with just one click. We’ve created an orientation bundle of ten courses, all ready to go whenever we hire a new team member. It’s really streamlined the onboarding process.” - Cathy Wasson, System Operations Manager and HIPAA Security Officer for Apple Valley Medical Clinic.

Advice to Industry Peers: “If you’re a practice looking to improve training delivery, you can’t go wrong with MedTrainer. From system performance to customer service, working with MedTrainer has really been a great experience for us. It’s easy to use, even for those that may not be computer savvy, and the courses capture everything you need to communicate to staff. Instead of one week dedicated to compliance, it’s now part of our clinic culture 365 days a year.” - Cathy Wasson, System Operations Manager and HIPAA Security Officer for Apple Valley Medical Clinic.

HOW MEDTRAINER REVAMPED TRAINING AND COMPLIANCE FOR APPLE VALLEY MEDICAL CENTER