How ISO Standards Relates to How ISO Standards Relates to

Usability:Usability:

INTRODUCTION/INTRODUCTION/

Before we can relate the ISO standards to Before we can relate the ISO standards to usability, first we need to know what the usability, first we need to know what the meaning of ISO Standards is. And what can meaning of ISO Standards is. And what can we benefit from it? Then we can relate it to we benefit from it? Then we can relate it to the usability, the following will elaborate the the usability, the following will elaborate the meaning and the benefits of ISO standards meaning and the benefits of ISO standards and how it relates to usability:and how it relates to usability:

My name is A. TijaniMy name is A. TijaniStudent number: 0319978Student number: 0319978Tutor:J. AmankrahTutor:J. AmankrahModule code IM2044Module code IM2044

Usability EngineeringUsability Engineering

What is ISO StandardsWhat is ISO Standards

ISO (ISO (International International Organization of Organization of StandardizationStandardization) is an ) is an international body of international body of technical standards for technical standards for various industries.various industries.

The precise guidelines of The precise guidelines of ISO provide a long-term ISO provide a long-term economic benefit for economic benefit for businesses that chose to businesses that chose to implement them. implement them.

In manufacturing, ISO In manufacturing, ISO 9000 quality standards are 9000 quality standards are universally accepted and universally accepted and the newer ISO 14000 the newer ISO 14000 standards for the standards for the environmental are now environmental are now catching on. catching on.

The most widespread ISO The most widespread ISO standards implemented in standards implemented in business today include:business today include:

ISO 9000 / 9001 - ISO 9000 / 9001 - Quality Management Quality Management Systems (QMS)Systems (QMS)

ISO 9000 is a standards family ISO 9000 is a standards family comprised of about a dozen comprised of about a dozen standards that deal with the standards that deal with the development and implementation of development and implementation of a quality a quality

management system (QMS) for management system (QMS) for businesses. Of these, the ISO 9001 businesses. Of these, the ISO 9001 standard is the most well-known standard is the most well-known and most adopted standard in the and most adopted standard in the ISO 9000 family. ISO 9000 family.

The main ISO 9000 standards The main ISO 9000 standards include:include:

ISO 14000 / 14001 - ISO 14000 / 14001 - Environmental Environmental Management Systems Management Systems (EMS):(EMS):

ISO 14000 is a series of ISO 14000 is a series of standards that deal with standards that deal with environmental impact environmental impact management. management. The ISO 14000 standard The ISO 14000 standard provides guidance for the provides guidance for the development development

and implementation of an and implementation of an environmental environmental management system management system (EMS).(EMS).

ISO 14000 comprises a ISO 14000 comprises a series of standards. The series of standards. The first, ISO 14001, covers first, ISO 14001, covers the development of an the development of an environmental environmental management management

system (EMS), which helps system (EMS), which helps companies manage the companies manage the impact of their business impact of their business activities on the activities on the environment. Once a environment. Once a company is certified with company is certified with ISO 14001, it can adopt ISO 14001, it can adopt other standards: other standards:

ISO 14004 - Environmental ISO 14004 - Environmental Management System Management System development development ISO 14011 - Environmental ISO 14011 - Environmental Management System Management System monitoringmonitoring

ISO 14040 - Environmental ISO 14040 - Environmental performance product performance product lifecycle monitoringlifecycle monitoringISO 14020 - Product ISO 14020 - Product labelling and labelling and documentation documentation ISO 14030 - Environmental ISO 14030 - Environmental performance target performance target monitoringmonitoringISO 14062 - Environmental ISO 14062 - Environmental performance product performance product integrationintegrationISO 14063 - Environmental ISO 14063 - Environmental performance public performance public communication communication

ISO 13485 - QMS for ISO 13485 - QMS for Medical Device Medical Device Industry:Industry:

The ISO 13485 standard The ISO 13485 standard specifies a quality specifies a quality management system for management system for the medical devices the medical devices industry. Businesses that industry. Businesses that comply with ISO 13485 comply with ISO 13485 also meet applicable ISO also meet applicable ISO 9001 9001

and FDA regulatory and FDA regulatory requirements. Special requirements. Special system and process system and process requirements for ISO requirements for ISO 13485 include the 13485 include the following:following:

Risk management Risk management

Cleanliness, sterilization Cleanliness, sterilization and contamination and contamination management management

Customer requirements Customer requirements

Clinical evaluations and Clinical evaluations and trials trials

Purchasing tractability Purchasing tractability and verification controls and verification controls

Requirements for implant Requirements for implant able devices able devices

Proper communication of Proper communication of advisory notices advisory notices

Labelling and packaging Labelling and packaging controls controls

Shelf-life and Shelf-life and preservation of the preservation of the productproduct

ISO 16949 - QMS for ISO 16949 - QMS for Automotive Industry Automotive Industry

The ISO/TS 16949 The ISO/TS 16949 standard specifies the standard specifies the quality system quality system requirements for the requirements for the

automotive industry automotive industry supply chain. supply chain.

ISO 16949 provides ISO 16949 provides guidelines for the design, guidelines for the design, development, production, development, production, installation and servicing installation and servicing of automotive products. of automotive products.

ISO 16949 was developed ISO 16949 was developed by the International by the International Automotive Task Force Automotive Task Force (IATF) and has become a (IATF) and has become a mandatory set of mandatory set of requirements for requirements for automotive OEMs in both automotive OEMs in both North America and Europe. North America and Europe.

ISO 16949 incorporates ISO 16949 incorporates ISO ISO

9000 and essentially 9000 and essentially replaces prior automotive replaces prior automotive standards such as AVSQ, standards such as AVSQ, EAQF, QS-9000 and VDA. EAQF, QS-9000 and VDA.

ISO 17025 - QMS for ISO 17025 - QMS for Testing Laboratories Testing Laboratories

The ISO 17025 standard is The ISO 17025 standard is was developed specifically was developed specifically for testing and calibration for testing and calibration laboratories and is laboratories and is formerly formerly

known as ISO 9002 Guide known as ISO 9002 Guide 25. ISO 17025 provides 25. ISO 17025 provides the general requirements the general requirements with which a laboratory with which a laboratory has to demonstrate that it has to demonstrate that it operates under for ISO operates under for ISO certification.certification.

ISO 17025 certification is ISO 17025 certification is mandatory for some mandatory for some contracts for chemical contracts for chemical

analysis and other analysis and other analytical work areas. If a analytical work areas. If a testing and calibration testing and calibration laboratory complies with laboratory complies with ISO 17025, it also operates ISO 17025, it also operates in accordance with ISO in accordance with ISO 9001. 9001.

ISO 17799 - Information ISO 17799 - Information Security Management Security Management Systems Systems

ISO/IEC 17799, also known ISO/IEC 17799, also known as BS7799, establishes as BS7799, establishes guidelines for guidelines for implementing an implementing an information security information security

management system. ISO management system. ISO standard 17799 ensures standard 17799 ensures the confidentiality and the confidentiality and integrity of vital corporate integrity of vital corporate and customer information. and customer information. ISO 17799 comprises the ISO 17799 comprises the following main sections:following main sections:

ISO 17799 - Section 3: ISO 17799 - Section 3: Security PolicySecurity PolicyISO 17799 - Section 4: ISO 17799 - Section 4: Organizational StructureOrganizational StructureISO 17799 - Section 5: ISO 17799 - Section 5: Asset Classification and Asset Classification and ControlControlISO 17799 - Section 12: ISO 17799 - Section 12: Compliance ManagementCompliance Management

Distinguish between Distinguish between Principles and Principles and standards for standards for Interaction Design:Interaction Design:

ISO 17799 - Section 6: Personnel ISO 17799 - Section 6: Personnel Security ManagementSecurity ManagementISO 17799 - Section 7: Physical and ISO 17799 - Section 7: Physical and Environmental SecurityEnvironmental SecurityISO 17799 - Section 8: ISO 17799 - Section 8: Communications and OperationsCommunications and OperationsISO 17799 - Section 9: Access Control ISO 17799 - Section 9: Access Control ManagementManagementISO 17799 - Section 10: Systems ISO 17799 - Section 10: Systems Development and MaintenanceDevelopment and MaintenanceISO 17799 - Section 11: Business ISO 17799 - Section 11: Business Continuity ManagementContinuity Management

The princepleThe princeple

The following principles are The following principles are fundamental to the design fundamental to the design and implementation of and implementation of effective interfaces, whether effective interfaces, whether for traditional GUI for traditional GUI environments or the web.environments or the web.

Effective interfaces are Effective interfaces are visually apparent and visually apparent and forgiving, instilling in their forgiving, instilling in their users a sense of control. users a sense of control. Users quickly see the Users quickly see the breadth of their options, breadth of their options, grasp how to achieve their grasp how to achieve their goals, and do their work.goals, and do their work.

Of late, many web Of late, many web applications have reflected applications have reflected a lack of understanding of a lack of understanding of

many of these principles many of these principles of interaction design, to of interaction design, to their great detriment. their great detriment. Because an application or Because an application or service appears on the service appears on the web, the principles do not web, the principles do not change. If anything, change. If anything, applying these principles applying these principles become even more become even more important.important.

Effective interfaces do not Effective interfaces do not concern the user with the concern the user with the inner workings of the inner workings of the system. Work is carefully system. Work is carefully and continuously saved, and continuously saved, with full option for the user with full option for the user to undo any activity at any to undo any activity at any time.time.

Effective applications and Effective applications and services perform a services perform a maximum of work, while maximum of work, while requiring a minimum of requiring a minimum of information from users.information from users.

This work is copyright This work is copyright 2003 by Bruce Tognazzini. 2003 by Bruce Tognazzini. Permission to make copies Permission to make copies for personal use is granted for personal use is granted without reservation, without reservation, provided this copyright provided this copyright notice remains on the notice remains on the copy. Please contact the copy. Please contact the author author for permission to republish for permission to republish on a web site, to publish in on a web site, to publish in bound form, or to make bound form, or to make multiple copies, except multiple copies, except that educators and in-that educators and in-house corporate trainers house corporate trainers may make sufficient may make sufficient copies for their own copies for their own students. No commerical students. No commerical use may be made of the use may be made of the work beyond this in-house work beyond this in-house exception. This notice exception. This notice must be retained together must be retained together with any version of the with any version of the work. The following are work. The following are the major principle of the major principle of interface design:interface design: