How do you, as a faculty member, want to be perceived by
students? Welcome! As we wait to get started
Slide 2
wwwTurpinCommunication.com www.TheOrderlyConversation.com 2015,
The Orderly Conversation Presenting & Training in a Virtual
Environment Transferring your face-to-face skills to the online
world January 5, 2015 Greg Owen-Boger Dana Peters (Host)
Slide 3
2008 Business Presentations Redefine Turpin Communication 2014
Greg Owen-Boger Vice President Turpin Communication
Slide 4
2008 Business Presentations Redefine Turpin Communication 2014
Dana Peters Director of Sales Turpin Communication
Slide 5
What Have We Been Asked to Do? Help you take your virtual
facilitation skills to the next level Help identify & document
FFI Faculty standards HOW? Provide training & coaching,
tailored to each of you
Slide 6
Overall Course Session 1: Best Practices Webinar Session 2:
Apply to Your Situation Session 3: Practice Time Session 4: Tie Up
Loose Ends
Slide 7
Todays Agenda Setting Standards The Engaged Virtual Facilitator
Encouraging Participation While Controlling the Room What Does This
Mean for FFI? Keeping Things Focused and Interesting Needs
Assessment & Phone Calls ? ?
Slide 8
How this session compares to YOUR capstone sessions Similar
Virtual Video-based Presenter/Host Quality learning experience
Well-structured & prepared Different Yours are less didactic
More interactive & facilitative Fewer slides
Slide 9
Todays Agenda Setting Standards The Engaged Virtual Facilitator
Encouraging Participation While Controlling the Room What Does This
Mean for FFI? Keeping Things Focused and Interesting Needs
Assessment & Phone Calls
Slide 10
How do you, as a faculty member, want to be perceived by
students?
Slide 11
Im there for them Knowledgeable No question goes unanswered
Their go-to person Motivating, motivator Grounded Informed The
webinar is a better option than a presentational format Thought
Leader Good looking, Smart, Rich Engaging Showing my passion
Helping each other in a collaborative way Respectful
Slide 12
Guiding Principle Successful Learning Events Succeed on Two
Levels Meet Learning Objectives Create a learner-centric plan
Deliver material so that it is clear Manage the Process Create the
conditions for fruitful learning Make participating easy Create
thinking opportunities Manage the give & take Reinforce what
was previously learned
Slide 13
Goals for Faculty (page 1 of 3) Model effective consultant
behaviors Bring your rich experience to the learning environment
Facilitate learning using best practices of webinar planning &
execution Create structure, and facilitate within what youve
planned Engage learners throughout the session Create the
conditions for fruitful learning & sharing Encourage
participation among learners while controlling the learning points
and managing the process
Slide 14
Goals for Faculty (page 2 of 3) Deliver against the learning
objectives Make connections among all of the learning
opportunities
Slide 15
Goals for Faculty (page 2 of 3) Deliver against the learning
objectives Make connections among all of the learning opportunities
eLearning courses Assigned readings Assigned projects Online
forums
Slide 16
Goals for Faculty (page 3 of 3) Use online tools to enhance
learning and the online experience Participate in online forums as
a necessary and productive part of the overall learning experience
Work with video effectively Work with (and lean on) the session
host Use interaction tools
Slide 17
Updating Faculty Expectations Based on existing documentation
Best practices from this training Your input
Slide 18
Todays Agenda Setting Standards The Engaged Virtual Facilitator
Encouraging Participation While Controlling the Room What Does This
Mean for FFI? Keeping Things Focused and Interesting Needs
Assessment & Phone Calls
Slide 19
When We Are Engaged Focus outward Are here, now (in the moment)
See faces and respond Are self-aware & in control Connect with
individuals Feel comfortable Know instinctively what to do/say, as
in everyday conversation Talk with, not at Able to think on our
feet
Slide 20
Pausing & Thinking Eye Contact to Connect and Observe
Primary Engagement Skills ? Listening
Slide 21
Pausing & Thinking Eye Contact to Connect and Observe
Webinar Considerations ? More Planning is Required Listening
Slide 22
Engaging the Camera Connect with Learners Focus on how youre
being perceived, not how it feels Look into camera Keep it friendly
Keep your face bright Expect a delay Dont yell Remain engaged the
entire time, especially when youre listening
Slide 23
Technical Considerations Camera Camera placement Lighting Sound
quality
Slide 24
Camera Upgrade
Slide 25
Camera Placement High-definition camera Eyes are in the upper
3rd Camera is at eye level The Good
Slide 26
Camera Placement High-definition camera, but Head is too low in
the shot Standard definition camera (in laptop) Looking up at me
The Bad The Ugly
Slide 27
No Special Consideration for Light Even Uglier!
Slide 28
3-Point Lighting (in theory)
Slide 29
Slide 30
Key Light Only
Slide 31
3-Point Lighting (in theory) Fill Light Only
Slide 32
3-Point Lighting (in theory) Back Light Only
Slide 33
3-Point Lighting (in theory)
Slide 34
3-Point Lighting (in reality)
Slide 35
3-Point Lighting (makeshift)
Slide 36
No Special Consideration for Light Even Uglier!
Slide 37
Phones Background noise is much more distracting than live
Presenter must be in a quiet place Speaker phones usually not good
Headphones are suggested Dialing in on a landline is recommended
for Faculty
Slide 38
Muting Participant Phones Pros Less background noise You
maintain more control Cons Its easier for them to hide Lower
likelihood of their participation Lean on your host
Slide 39
Slide 40
engaged distracted
Slide 41
engaged distracted
Slide 42
Todays Agenda Setting Standards The Engaged Virtual Facilitator
Encouraging Participation While Controlling the Room What Does This
Mean for FFI? Keeping Things Focused and Interesting Needs
Assessment & Phone Calls
Slide 43
Presentations Training Sessions Facilitated Discussions
Meetings Conference Calls Performance Reviews 1-1 Conversations Any
outcome-oriented communication event that is prepared,
well-organized AND takes place in a responsive, conversational
way.
Slide 44
The Orderly Conversation
Slide 45
The Orderly Conversation Process
Slide 46
Working Virtually Virtual facilitation takes more of this So
you can do more of this What are your thoughts?
Slide 47
Guiding Principle Successful Learning Events Succeed on Two
Levels Meet Learning Objectives Create a learner-centric plan
Deliver material so that it is clear Manage the Process Create the
conditions for fruitful learning Make participating easy Create
thinking opportunities Manage the give & take Reinforce what
was previously learned
Slide 48
Frame the Learning Conversation Direction Purpose Context
Reason to Participate Introduction Learning Conclusion Summarize
Pull Everything Together
Slide 49
Elements of a Strong Frame Current Situation What do they know
so far, or where are they in the learning process? Learning Goals
List the learning outcomes Your Expectations of Them Agenda What
topics will you address? 1. 2. 3. 4. 5. Introduction Learning
Conclusion Direction Purpose Context Reason to Participate
Slide 50
Elements of a Strong Frame Current Situation Final Capstone
Webinar for GEN 102 Learning Goals Gain a greater understanding of
genograms and yourself as a family enterprise professional Apply
this new knowledge to a case study Your Expectations of Them Join
in the conversation, participate fully Respect others views Phones
open Video cameras on Agenda 1.Welcome & introductions
2.Working with genograms 3.Present your own genogram (with group
discussion) 4.Work through JMH Manufacturing 4 years later case
study Introduction Learning Conclusion Direction Purpose Context
Reason to Participate
Slide 51
Framing Strategy Worksheet Available at
www.theorderlyconversation.com/share
Slide 52
More Ways to Keep Things Focused & Interesting Use internal
agendas Bring slides into the conversation Connect dots from
eLearning Use pre-planned questions
Slide 53
Internal Agendas Where weve been Where we are Where were
going
Slide 54
Bring Slides into the Conversation Helps you keep things
orderly (which learners appreciate) Reminds you to make connections
(which aids in learning) Makes questions and thought starters
easier Agenda 1 Agenda 2 Agenda 3
Slide 55
Connect Dots from eLearning GEN 201 Heres the Consulting
Process graphic you were introduced to in the eLearning courses. So
far, youve focused on the first 5 phases Today were going to focus
on the last four: Implementation Follow-up Exit Re-entry Before we
do that though
Slide 56
Examples Think about these 5 phases. Which phase in your own
practice is the most challenging for you and why? Draw an x or make
a mark explain why in chat.
Slide 57
Connect Dots from eLearning Participate in discussion board
Answer questions Probe Offer alternative ways of looking at issues
Question assumptions
Slide 58
Connect Dots from eLearning Examples Assume the discussion
board was used to identify First Contact as the area of greatest
interest to the students. Pulling this image into the conversation
will help you set up a discussion about it.
Slide 59
Preplanned Questions Examples: What are your observations from
the Cousins Consortium Case? How does the process covered in this
entire course compare to the process you follow today?
Slide 60
Close the Learning Conversation Introduction Learning
Conclusion Summarize Pull Everything Together
Todays Agenda Setting Standards The Engaged Virtual Facilitator
Encouraging Participation While Controlling the Room What Does This
Mean for FFI? Keeping Things Focused and Interesting Needs
Assessment & Phone Calls
Slide 63
Skills Managing the Orderly Conversation
Slide 64
Managing Basic Q&A ListenClean it upAnswerMove on optional
repeat rephrase name issue It can fall apart at any step. Bring
focus back to yourself & take control
Slide 65
Skills Facilitating Learning is an Active Process
Slide 66
Two Types of Focus To Individuals Appear open Listen Understand
them Dont interrupt Respect individual needs To Group Keep everyone
in mind Keep them on track Make it relevant Meet your goals Keep it
fruitfu l
Slide 67
You Need to Plan and Be Deliberate
Slide 68
Virtual Presentations Require More Encouragement for
Participation (and again More Planning)
Slide 69
Greet people & make them feel welcome
Slide 70
Address questions, comments and concerns as they bubble up
Slide 71
Ask open-ended questions Who What Where Why How Probe, discuss,
dig deeper for good of the group
Slide 72
Use Names What do you think, Mark? Lee, what are your thoughts?
Sarah, do you have anything to add? Maria just chatted that she
thinks
Slide 73
Set expectations Virtual Presentations Require More
Encouragement for Participation
Slide 74
Set expectations Check in with them throughout Virtual
Presentations Require More Encouragement for Participation
Slide 75
Be OK with silence Set expectations Check in with them
throughout Virtual Presentations Require More Encouragement for
Participation
Slide 76
Be OK with silence Keep their needs in mind Set expectations
Check in with them throughout Virtual Presentations Require More
Encouragement for Participation
Slide 77
Webinar Tools that help Encourage Participation Chat Hand
raising Word doc or blank PPT slide as a flip chart or whiteboard
Annotation tools Share documents Video
Slide 78
Encourage participation for good of the group Keep their needs
in mind Think of questions as opportunities Listen fearlessly Be
patient, flexible, go where they lead and let them have their say
Probe, discuss, dig deeper for good of the group Ask open-ended
questions Discuss emotions so that individuals feel heard Use B-key
Move to less controlling position Techniques to Take Back Control
skills Take control back for good of the group Keep the goal in
mind Stick to the agenda Keep explanations short Ask closed
questions Use parking lot Dont be afraid to step in
Slide 79
Encourage participation for good of the group Keep their needs
in mind Think of questions as opportunities Listen fearlessly Be
patient, flexible, go where they lead and let them have their say
Probe, discuss, dig deeper for good of the group Ask open-ended
questions Discuss emotions so that individuals feel heard Use B-key
Move to less controlling position Webinar Tools that help Control
the Room skills Chat Hand raising Word doc or blank PPT slide as a
flip chart or whiteboard Annotation tools Share documents
Video
Slide 80
Webinar Tools (Your Spinning Plates)
Slide 81
Lean on Your Host Their role: 2 nd pair of eyes and hands
Manage technology Handle problems Monitor chat & hand raising
You cant do it all
Slide 82
Lean on Your Host You cant do it all Work as a Team Their role:
2 nd pair of eyes and hands Manage technology Handle problems
Monitor chat & hand raising
Slide 83
Todays Agenda Setting Standards The Engaged Virtual Facilitator
Encouraging Participation While Controlling the Room What Does This
Mean for FFI? Deeping Things Focused and Interesting Needs
Assessment & Phone Calls
Slide 84
What Does This Mean for YOU? Get clear on the learning
objectives Participate in online discussions Be sure to frame your
capstone webinars (dont assume) Use slides to trigger your thoughts
and to bring order to the session Build in discussion questions
Bring content from eLearning courses into the discussion
Slide 85
Wrapping Up Successful Learning Events Succeed on Two Levels
Meet Learning Objectives Create a learner-centric plan Deliver
material so that it is clear Manage the Process Create the
conditions for fruitful learning Make participating easy Create
thinking opportunities Manage the give & take Reinforce what
was previously learned
Slide 86
Assignment Review eLearning courses if you need a reminder
Develop some framing slides (use handout) Develop content slides
Pull from eLearning Create from scratch Craft discussion
questions
Slide 87
Next Weeks Plan Meet in small groups Workshop your materials
Practice Work with interaction tools and video
Slide 88
Next Weeks Schedule (Eastern Time) Monday 1/12Tuesday
1/13Wednesday 1/14 11:00am 1:00pm GEN 201 Kim, Cary, Carmen 11:00am
1:00pm GEN 202 Kirby, Paul 11:00am 1:00pm GEN 102 Deb, Guillermo,
Michael 2:00 400pm GEN 502 Dennis, Juliette, Jennifer 2:00 400pm
GEN 501 Anthony, Carlo
Slide 89
Todays Agenda Setting Standards The Engaged Virtual Facilitator
Encouraging Participation While Controlling the Room What Does This
Mean for FFI? Keeping Things Focused and Interesting Needs
Assessment & Phone Calls ? ?