How do I communicate?

Communicating a clear message is not always easy. Poor

communication can cause a serious misunderstanding. Sometimes it

gives the wrong impression.

WHY is learning to communicate such an

important skill?

HOW do we communicate everyday?

List all of the different ways.

COMMUNICATION is actually a complex process.

There are 2 parts to communication. What do you think they are?

The 2 parts to communication are:

1. The SENDER – transmits or sends a message

2. The RECEIVER- hears and Interprets the message

PART 1:

THE SENDER&

COMMUNICATING

When two people are communicating in person, there are 2 types of communication going on:

1. NONVERBAL COMMUNICATION – body movement, facial expressions, eye contact, gestures

2. VERBAL COMMUNICATION – The words you use and the way that you use them

How can NONVERBAL language be misinterpreted?

How can VERBAL language be misinterpreted?

When you are trying to communicateyour thoughts and feeling with

others, one way to do it so that there is no misunderstanding is to use

I-STATEMENTS!

AVOIDusing

YOU – STATEMENTS !

They send the message that you are judging, commanding or blaming the other person. They come

across as an attack & the receiver immediately gets defensive. The person may feel like his thoughts,

opinions or plans are unimportant.

PART 2:

THE RECEIVER

Your skill in LISTENING is an important part of communicating

effectively.You RECEIVE a message in 2 parts:

1. Take in the message2. Interpret the message

Have you ever been talking to a friend that is

listening…..but NOT really?

This person is aPASSIVE LISTENER.

They are “listening” but not understanding or making meaning

of the sounds.

How do you know someone is an ACTIVE LISTENER?

ACTIVE LISTENERS

WHAT AFFECTS COMMUNICATIO

N?

Self-Esteem

• People with low self-esteem tend to interpret differently

• People that are afraid to share thoughts• Fear of rejection

YOUR EMOTIONAL STATE

• When emotions are intense, both emotions and strong personal feelings are intense

• Your communication may not be clear and accurate if you are overly upset

• Once you are calm you will communicate your message so others can understand

THE ENVIRONMENT

• Time of day• Place• Fatigue or illness

COMMUNICATION BARRIERS

•Close minded•Prejudice•Mixed messages•Poor listening