How 21 Century Workers Learn A Paradigm Shift at …...Source: Degreed, How the Workforce Learns in 2016, 1/2016 SELF-D L&D-LED Coaching & mentoring E-learning courses Instructor-led

1Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna

How 21st Century Workers LearnA Paradigm Shift at Cigna

Teach. Learn. Share.

GP Strategies Customer ForumLiving a Learning LifestyleSeptember 14-15

Leah Alibozek & Don DuquetteLearning Director EVPCigna University GP Strategies

• Traditional Corporate Learning

• The Modern Learner

• Cigna's Journey

– Teach. Learn. Share.

– Curation Strategy

– Great Places to Learn

Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna 2

Agenda


Traditional Corporate Learning

From historical corporate training to meeting the needs of the modern learner


The Modern Learner

Rise of the Digital Learner


The Modern Learner

It’s Not Just Millennials


The Modern Learner

https://elearningindustry.com/3-keys-building-content-modern-learner

https://elearningindustry.com/3-keys-building-content-modern-learner


The Modern Learner

Diverse Content

•Video, Audio, Text

•Overview vs. Details

•Multilingual, Culture

Multi-Channel Delivery

•Multiple Devices

•Optimized

•Consistent

Ability to Collaborate

•Shared Learning

•Task-Oriented

•Shared Knowledge

Curation Strategy

for the Modern

Learner

People of all ages

expect real-time

access to answers

and insights that

inform decision-

making and provide

them an edge.

Marcia Conner, Dan Pontefract,

Kerry Brown, Revolutionize

Corporate Learning


The Modern Learner

The What…

HOW…

Provide Useful Content

Provide 24/7 Access

Facilitate Collaboration

Drive Impact

• Learner Oriented

• Minimal

Constraints

• Task and Goal

Specific

• Problem/Solution

Oriented

• Right level of

Learning

• Just in Time

• Real-Time

• Always “On”

• Push/Pull

Paradigm

• Autonomy

• Mastery

• Purpose


Cigna’s Journey – Teach.Learn.Share.


Cigna’s Journey – Teach.Learn.Share

Create inter-corporation consortiums. At this time, a charter is being written between Cigna and one other corporation which will allow sharing of curation strategies and

content, to encourage synergy. Other interested companies are discussing this concept.

Develop incentives for users to actively review, recommend and comment on resources.

Engage teams to take control of their own content curation and development. This is currently being done actively by Project Management and Marketing teams and is in the

pipeline with three other functional groups

Cigna is moving further into developing the highest quality 21st Century corporate learning apparatus. This involves engaging learners in the next level of social and

collaborative learning.

People are looking beyond L&D for their learning and development.

EVERY DAY EVERY WEEK EVERY MONTH EVERY QUARTER ONCE A YEAR

Source: Degreed, How the Workforce Learns in 2016, 1/2016

SEL

F-D

IREC

TED

L&D

-LED

Coaching &mentoring

E-learning courses

Instructor-led classes Conferences &trade shows

Web search

Peer/teaminteraction

Articles & blogs

Videos

Books

Apps

Online networks

Webinars

Live networking

Onlinecourses

Podcasts &audio books

Live classes (external)

CAN YOU BUILD IT ALL?

Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna


Curation Strategy

Open Curation: Consumer versus Contributor

Individual Curation

A single curator. For example using a personal or individual

blog to gather resources.

Collaborative Curation

Multiple curators designated to gather and post at a single

location

Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2016 Cigna


• Curating Content Process:

Identify/train content curators.

Curated and recommended external content to

develop:

Competencies

Career development

Role based learning

Open source alternatives where high-cost

purchased content exists today Establish a methodology to present resources, rate

them and open basic discussions

Integrate resources into system



Collaboration CornerDedicated space for users to recommend

resources found on their own.

Spotlight TopicDedicated to highlight a hot topic every quarter

Finding ResourcesDedicated to showing how to search for learning resources on Your Cigna University

What’s TrendingDedicated to highlight top 5 open source items accessed via Your Cigna University


15



Great Places to Learn: Project Initiation

• The establishment of Great Places to Learn linked learners to free global resources.

• It cut the cord to costly, formal, static, canned learning materials and established a curation team.



Higher Engagement

OUTCOMES and

BENEFITS

Lower Costs

Improved Social

Collaborative Learning

Faster Repeatable

Execution


QUESTIONS?

Documents

How 21 Century Workers Learn A Paradigm Shift at …...Source: Degreed, How the Workforce Learns in 2016, 1/2016 SELF-D L&D-LED Coaching & mentoring E-learning courses Instructor-led