Hilton Palacio del Rio

Meeting & Event Resource Guide Our goal is to be Best to Do Business With. There are various stages when we interact with you, the customer. They are: solicitation and marketing, sales and booking, pre-planning, on-site and post-event. Through each of these stages, we focus on the following touch points: creativity, consistency, communication, flexibility and image. To aid you in the planning process, we have compiled the following hotel information. It is a pleasure to assist you with coordinating the many details that are necessary for making the perfect meeting, convention or event a success. Please note that all pricing is subject to change. We look forward to supporting you in planning a successful event.

Hilton Palacio del Rio

200 South Alamo San Antonio, Texas 78205

www.Hilton.com

www.palaciodelrio.hilton.com

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Table of Contents General Information

• Hotel Overview • Guest Room diagrams with specifications • Suite Information and Descriptions • Dining Information with Restaurant Descriptions • Hotel Shop(s) Information • Virtual Visit

Function Space and Banquets

• Function Space Diagrams with specification • Catering Menu’s available separately

Resource Information

• Hotel specifics listed alphabetically

Forms

• Credit Application • Credit Card Authorization • Exhibit Phone/Electrical Rental Form • Internet Form • Phone Form • Security Form • Shipping Form

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GENERAL INFORMATION HILTON PALACIO DEL RIO San Antonio, Texas 200 S. Alamo Street TEL: (210) 222-1400 San Antonio, TX 78205 FAX: (210) 270-0796 Website: www.palaciodelrio.hilton.com TRANSPORTATION TO/FROM HOTEL San Antonio International Airport 12 miles, 15 minutes Cab/ Airport Shuttle SPECIAL FEATURES OF THE HOTEL • Located on the River Walk, next to La Villita. Recipient of Mobil 3-Star, AAA 4-Diamond and Pinnacle awards. • All guest rooms have private balconies with in-room coffee makers, hairdryers and ironing boards with irons. • The Hilton Serenity Bed and Crabtree & Evelyn bath amenities. • The Pavilion – late 1800's historic building renovated into an elegant, self contained venue for meetings and special events. Located across the street from the hotel. • Flexible conference center and meeting facilities: 17 rooms divisible into 31. • Located immediately across street from Convention Center, 3 blocks from the Alamodome. • Complimentary wireless access in Ibiza, Tex’s Sports Bar and Lobby Bar. SAFETY SYSTEMS Smoke Detectors / Sprinkler System Fire Alarm / ILCO Electric Lock System Security Lock System

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BUSINESS SERVICES Self-service Business Center accessible 24 hours with Guest Room Key. GUEST ROOM FEATURES Air conditioning/heating Cable television with individual controls In-room movies & games, pay-per-view Alarm clocks Message light Voice mail 2 Phone lines Oversized desk Wired or Ethernet wireless connection GUEST SHOPS AND SERVICES ATM Laundry/valet, prior to 9:00 am, same day service Business Center, 24 Hours, Seven Days a Week Concierge - Lobby - Multi-lingual staff Currency exchange Parking: self and valet at a charge (maximum height: 6’7", no vans or mobile homes) Gift shop: sundries/newsstand Fitness room, washer/dryer Safety deposit boxes High Speed Internet Complimentary washer & dryer Soft drink machines Ice machines Wake-up service In-house telephone (service purveyor: AT&T) Hotel conforms to all current ADA requirements RECREATIONAL FACILITIES Swimming Pool: Outdoor pool, towels, chaise lounges. Open March 1st - December 14th. Hot tub, available year round Tennis Courts: 22 lighted Lay Kold Surface courts, 10 minutes from hotel. Golf: various upscale, well manicured courses as near as 10 minutes away. Fitness Room: Open 6:30am to 10:30 pm, Ellipticals, Treadmills, FTS Glide Weight Machine, exercise bikes.

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DINING AND ENTERTAINMENT Ibiza Restaurant and Patio Bar: Open Sunday - Thursday, 6:30 am - 12 Midnight with live entertainment on Friday and Saturday until 2:00 am. Outside seating is available. Durty Nelly’s Irish Pub: Open daily 11:30 am - 2:00 am, Peanuts & Sing-a-longs! Located on the River Walk. Daily entertainment. Tex’s River Walk Sports Bar: Open 4:00 pm - 1:00 am Mon-Fri. Open 11:30 am Sat & Sun. Light menu. Live entertainment on weekends. Rincon Allegre Lobby Bar: Open 4:00 pm - 10:00 pm Monday - Thursday, until Midnight Friday and Saturday. Room Service: Open Sunday - Thursday, 6:30 am - 12 Midnight, Friday - Saturday, until 1:00 am. PLACES OF INTEREST River Walk Back entrance - outdoor cafes/specialty shops The Alamo 2 block walk - Famous Mission La Villita Next Door to Hotel - galleries, cafes and shops El Mercado 6 blocks-Trolley - 33 specialty shops Institute of 3 block walk/Trolley - Historical displays & Texan audio/visual displays Cultures Zoological 3 miles Cab/Bus - Barless cages in and Gardens & around spring fed canals Aquarium Sea World 15 miles Car/Cab/Bus - Marine animal and amusement park Fiesta Texas 15 miles Car/Cab/Bus - Amusement park with live entertainment Rivercenter Mall 2 block walk - various shops The Alamodome 4 block walk/Trolley - special events

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AT&T Center 4.4 miles Car/Cab - NBA Basketball, AHL Hockey, Rodeo

Retama Park 17 miles Car/Cab - Simulcasting / Live Horse Racing ANNUAL EVENTS Western River Festival - January - music and food along River Walk Livestock & Rodeo Show - February - 10 day event at AT&T Center Fiesta Week - third week of April - 10 day event, River Parade, Fiesta Flambeau Night Parade, Battle of Flowers Day Parade, Night in Old San Antonio (NIOSA), Tuesday – Friday Folklife Festival - first weekend in June - On grounds of Institute of Texan

Cultures, food, music, crafts Holiday River Parade - Friday after Thanksgiving, official lighting of River

Walk for Christmas Las Posada/Fiesta de Las Luminarias - December (1st two weekends) -

Holy Family’s search for lodging along candle-lit River Walk

Virtual Visit Take a Virtual Visit of The Hilton Palacio del Rio! www.visitpalacio.com FUNCTION SPACE AND BANQUETS

• Function Space Diagrams • Catering Menu’s available separately.

The Hilton Palacio del Rio offers several rooms that are ideal choices for intimate gatherings or productive meetings while offering fabulous views of the River Walk. Each setting provides a stylish, yet intimate experience. Your special event may be set in the Hilton Palacio del Rio’s premier venue, the Stetson. Offering simple elegance with an unparalleled view, the Brazilian red wood paneled walls and richly appointed furnishings create a lasting impression.

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Nestled on the fifth floor with lush foliage and a beautiful gazebo, the Terrace Garden will entice and delight your guests! It is an oasis in the heart of the city and a perfect outdoor venue for cocktails and Hors d’ Oeuvres. The Salon del Rey, the signature of the Hilton Palacio del Rio, is known virtually throughout the city as one of the grandest ballrooms in San Antonio. Its Spanish motif is set ablaze in the beveled mirrors, brass sconces and crystal chandeliers that surround the room. The grace and style of the room will complement your unforgettable event. The subtle elegance of El Mirador / La Condesa and the modern charm of the recently renovated Corte Real will certainly provide your guests with a memorable impression. Both 22nd floor ballrooms feature floor to ceiling windows to frame the San Antonio skyline. The Pavilion by Hilton is a brilliantly re-cut jewel of San Antonio. A limestone and wood structure built in the late 1800’s, the historic building has been completely renovated into an elegant, self-contained conference center, the ideal blend of thousands of yesterdays with the modern necessities of today -- the unforgettable experience for your next meeting or social event.

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Return to Meeting Room Capacities Back to Resource Information Meeting Rooms

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RESOURCE INFORMATION Advertising Opportunities Affiliates Airline Information Amenities Americans with Disabilities Act (ADA) Audio/Visual Automated Teller Machines Baby-Sitting Services Balloons Banks Banquet Beverage Selection Banquet Curfews Banquet Equipment Banquet Menu Selection Banquet Terms and Conditions Bell Services Billing Box Lunches Business Center Bus/Bus Companies Car Rental Agencies Cash Paid Outs Cash Paying Guests Celebrity/ Dignitary Visits Changing Facilities/Day Use Check Cashing Privileges Check-In and Checkout Coat Check Services Coffee Maker Community Outreach Concierge Convention Center Corkage Credit Cards Credit Policy Currency Exchange Dance Floor Decorations Destination Management Companies (DMC) Deposits Diagrams Dietary Requirements Dine Around Directions to the Hotel

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Doctors on Call Drug Stores Dry Cleaning eEvents Electrical Elevators Emergency Procedures Entertainment Environmental Commitment Executive Meeting Packages Exhibits Fax Machines Fax Numbers Fire Codes Fitness Center Flags Floral/Florist Food Donations Freight Elevator General Manager Gift Certificates Gift Ideas Golf Course Information Gratuities Group Reservations Identification Program (GRIP) Group Check-In, Arrival and Departures Guest List Manager Guest Rooms Guest Room Deliveries Guest Service Hotline Hair Salon HHonors Floor Hospitality Desks Hospitality Suites Functions Hotel Facts/History Hotel Map Housekeeping In Conjunction With (ICW’s) Indemnification In-Room Dining Interpretation/Translation Services Internet Services Key Cards Key Hotel Contacts Kiosks Kosher

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Labor Laundry/Valet Limousine Services Linen Selection Liquor Laws Load-In/Load Outs (Production, Decor, & Staging) Loading Dock Local Information Lost and Found Luggage Storage Manager on Duty (MOD) Mail Services Massage Therapy Master Accounts Medical Facilities/Services Meeting Packages Meeting Room Capacities Meeting Room Deliveries Meeting Room Rental Meeting Room Set Standard Music/Musicians Newspapers/Publications Office Equipment/Supplies Off Premise Catering Package Room Parking Personalized Group Web Page Pets (policies) Photography Pianos Pools Post-Convention Meeting Post Event Report Posting of Events Pre-Convention Meeting Printing Services Production Guidelines Production Crew Meals Public Transportation Radios/Pagers/Nextels Recycling Registration Assistance Registration Desks Removal of Furniture

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Reservations (RAPID!) Restaurants/Lounges Restaurant Reservations Restrooms Resumes Rigging Robes Ropes/Stanchions Rooming Codes/Rooming Lists Safes/Safety Deposit Boxes Security Shipping and Receiving Shoe Shine Shopping Signage/Banners Site Inspection/Pre-planning Smoking Sound System Special Meal Requests Storage Suites Taxes Taxicabs Team Member Recognition Telephones/Telecommunications Tents Theme Parties Tours/Sightseeing Trash Removal Tuxedo/Formalwear Voice Mail Weather Wheelchairs Wired Payment Worship Services Zip-Out Checkout

ADVERTISING OPPORTUNITIES The hotel offers groups and their affiliates opportunities to sponsor/advertise during the specified dates of the meeting/exhibit. Your Event Services manager will provide detailed information and can discuss other ideas not listed below: Logo products, e.g., keycards, cocktail napkins, to go lunch boxes, etc. Video Channel DVDs Plasma Screens Banners/Signage

Back to Resource Information AFFILIATES Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space will work directly with our Event Services Department. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering/Event Services Department to set up meeting rooms, food, beverage and billing arrangements. Back to Resource Information AIRLINE INFORMATION Airline

Nationwide

Aero Mexico 1-800-237-6639 Air Canada 1-888-247-2262 Air France 1-800-237-2747 Air India 1-800-223-7776 Air Jamaica 1-800-523-5585 Air New Zealand 1-800-262-1234 Air Trans Airways 1-800-247-8726 Alaska Airlines 1-800-426-0333 All Nippon Airways 1-800-235-9262 American Airlines 1-800-433-7300 America West Airlines 1-800-235-9292 Austrian Airlines 1-800-843-0002 British Airways 1-800-247-9297 Continental Airlines 1-800-525-0280 Delta 1-800-221-1212 Frontier 1-800-432-1359 Japan Airlines 1-800-525-3663 Jet Blue 1-800-538-2583 KLM Royal Dutch Airlines 1-800-447-4747

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Korean Air 1-800-438-5000 Lufthansa 1-800-645-3880 Midwest Airlines 1-800-452-2022 Northwest (Domestic) 1-800-225-2525 Northwest (International) 1-800-447-4747 Qantas 1-800-227-4500 Singapore Airlines 1-800-742-3333 Southwest Airlines 1-800-435-9792 United Airlines 1-800-521-0810 US Air 1-800-428-4322 Varig 1-800-468-2744 Virgin Atlantic 1-800-862-8621 Airport Information The nearest airport is the San Antonio International Airport located 12 miles, approximately 15 minutes from the Hilton Palacio del Rio. Click San Antonio International Airport - Homepage for information. Click here for a map. Click SA Airport Express Home Page for shuttle information. Back to Resource Information AMENITIES The Room Service department is happy to service your group gift and amenity needs. You may choose from the list of amenities below or advise your Catering/Event Manager of your specific preferences or budgeting guidelines. All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service gratuity is currently 21%. Delivery fees vary according to amenities selected. Standard Amenities

Texas Milk & Cookies For those who enjoy the “sweeter things

in life,” this plate is truly a delight! Enjoy a freshly baked assortment of our pastry

chef’s favorite sweet treats.

Straight from our Bake Shop:

Texas Shaped Cutting Board with 6 Chocolate Chip cookies

1 Milk Chocolate Alamo Bar 1 Carafe of Milk (16 oz)

2 Glass Boots

$50

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Texas Meat & Cheese Board

In the mood for a few munchies? This is the perfect treat for those that are staying in

for a movie or just up late working on the next day’s presentation.

• Texas shaped cutting board with assorted

meats & cheeses • 1 Tornado basket of bread • 2 Bottles of Republic Tea • 1 Bunch of grapes

$64

(with house wine, red or white, $82)

The Chocolate Sweet Tooth

For the serious chocolate lover! This will make you believe in

love and friendship all over again.

Triangular white platter with 2 Chocolate Chip Cookies

2 White Chocolate Macadamia Nut Cookies 2 Brownies

2 White Chocolate Brownies 2 Chocolate Covered Strawberries

$ 36.00

Couples Delight

Put a little spark in your romance during your stay on the Riverwalk. Nothing says ‘I Love You’ like a bottle of wine and chocolate covered strawberries while enjoying the view

of our breathtaking Riverwalk.

1 Choice of Beringer Sparkling White Zinfandel, Stone Cellars Cabernet, Merlot or Chardonnay

6 Tuxedo Strawberries 1 Gift Box of Rose Petals

1 Wine bucket 1 Wine opener

$102

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Birthday Surprise

Surprise your loved one with balloons and

champagne on their special day! Enjoy a slice of our delicious birthday

tiramisu or midnight layer chocolate cake while you make a wish for a fulfilling year to

come.

1 ‘Happy Birthday’ Mylar balloon 2 accent balloons

1 bottle of house champagne or wine 2 slices of Tiramisu or Midnight Layer

Chocolate Cake

$ 68.00

*Ask our Ordertaker about adding a bouquet flowers or rose petals to your order.

When Irish Eyes Are Smiling

Looking for that special souvenir? Why not enjoy this one-of-a-kind gift basket from our

“World Famous” Durty Nelly’s!

1 Durty Nelly’s T-shirt 1 Durty Nelly’s Cap

1 Durty Nelly’s Shot Glass 1 Durty Nelly’s Mug

1 Bottle of Smithwicks Beer 1 Bottle of Guinness Beer

$65.00

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Fiesta Welcome

Welcome to San Antonio in grand style. Nothing says “HOLA” like the Fiesta Welcome.

Whatever a traveler needs to get a feel for

the Alamo City is right here:

Brochures and Guides about San Antonio Chili Pepper Basket

1 Bag of Tortilla Chips 1 Jar of Salsa

2 Barge Tickets 1 Disposable Camera

2 Mexican Praline Candies 2 Bottles of Jarrito Mexican Sodas

$ 64.00

The Traditional Fruit Box

Enjoy a flurry of flavors that engulf your taste sensations. Mouthwatering fruits are a

perfect welcome for any guest.

Wicker Basket 2 Apples

2 Bananas 1 Bunch of Grapes

6 Strawberries 2 Oranges

2 Bottles of Icelandic Water

$ 36.00

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Fruit & Cheese Platter with Wine

Indulge in this classic combination of

fruit, cheese and wine during your romantic stay on the Riverwalk.

Triangular White Platter with assorted

Cheese & Fruit 1 Twig Basket

1 Tornado Basket of Bread 1 Bunch of Grapes

1 Hot Pepper Cheese 1 – Choice of Stone Cellar Cabernet,

Merlot or chardonnay 1 Wine Bucket 1 Wine Opener

$ 88.00

PLUS

The Cost of 1 Bottle of Your Choice Wine or Champagne

*Ask our Ordertaker about adding a bouquet flowers or rose petals to your order.

On the Border

Olé! Nothing says “San Antonio” like a cool Margarita, salsa and chips while watching the world go by from your

balcony.

1 Tornado Basket Corn Tortilla Chips 1 Ramekin of Salsa

1 Ramekin of Guacamole 1 Ramekin of Avocado Ranch Dip

1 Condiment Arch 1 Small Silver Bucket

2 bottles of Sauza Gold 200ML 1 Carafe of Margarita Mix 2 Sauza Margarita Glasses

1 Sauza Shaker Tin 4 Sliced Limes

$ 120.00

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The “ULTIMATE” Premium Martini Bar

Shaken or Stirred?

You decide with this classic drink enjoyed at your leisure on San Antonio’s beautiful Riverwalk.

1 Silver Platter

2 Martini Glasses 1 Shaker Tin

3 Shot Glasses Olive Juice

Olives Pearl Onions

2 Bottles of Grey Goose (5ML)

$68.00 Back to Resource Information AMERICANS WITH DISABILITIES (ADA) The Hotel represents that the Hotel facilities being rented or reserved by you including guest rooms, common areas and transportation services are, and will be, in substantial compliance with applicable public accommodation obligations under the Americans with Disabilities Act. You agree that one week in advance of your event, you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space. You agree that you will be responsible for the procurement and payment of all charges for any and all auxiliary aids. We will, upon your request, furnish you with the names of businesses you can contact to obtain these aids. You also agree to be responsible for compliance with the ADA in the set up and conduct of meetings for your event. Back to Resource Information AUDIO/VISUAL Swank, our audiovisual company, brings over 70 years of experience in the field of audio visual to your meeting at the Hilton Palacio del Rio. Swank may be reached by dialing (210) 299-5111. Back to Resource Information AUTOMATED TELLER MACHINES There is an ATM conveniently located in the hotel lobby. There are also ATM locations in San Antonio at all major bank locations and outside the Henry B. Gonzalez Convention Center. Back to Resource Information

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BABY-SITTING SERVICES The following childcare companies are licensed, bonded, insured and CPR trained. Parents should arrange directly with the company selected. None of the babysitting agencies are affiliated with the hotel, and as such, the hotel is not responsible for the services rendered by these agencies. The fees for babysitting services vary by vendor and holiday rates may also apply. Direct payment is required to the vendor. No room charges or master billing for babysitting services is permitted. Northside Sitter’s Club 422 Barrett Place San Antonio, TX 78225 Phone: (210) 710-7940 or 210-927-4164 Fax: (210) 927-4164 Email: rosie@northsidesittersclub.com www.northsidesittersclub.com Two (2) hour notice required for cancellation Bluebonnet Nannies & Sitters San Antonio, TX 78201 Phone: (210) 377-1113 Email: classycar1@yahoo.com Back to Resource Information BALLOONS All helium tanks must be in an approved safety stand or cart. There must be prior written approval for the use of all displays and/or decorations proposed by guest. Please see the Banquet Event Order (BEO) for other specific contractual information. Back to Resource Information BANKS Guaranty Bank 849 E. Commerce, Suite 739 San Antonio, TX 78205 (210) 475-9315 www.guarantybank.com Monday-Thursday 9am-5pm Friday 9am-6pm Saturday 9am-1pm Sunday closed

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Wells Fargo Bank 246 E. Commerce San Antonio, TX 78205 (210) 856-5000 www.wellsfargo.com Monday-Thursday 9am-4pm Friday 9am-5pm Saturday closed Sunday closed Chase 105 St. Mary’s Street San Antonio, TX 78205 (210) 271-8200 www.chase.com Monday-Friday 9am-6pm Saturday 9am-3pm Sunday closed Washington Mutual 603 Navarro St. San Antonio, TX 78205 (210) 277-1730 www.wamu.com Monday-Friday 8am-6pm Saturday closed Sunday closed Jefferson Bank 711 Navarro St. San Antonio, TX 78205 (210) 734-4311 www.jeffersonbank.com Monday-Thursday 9am-4pm Friday 9am-5pm Motor Bank Monday-Thursday Frost Bank 100 W. Houston St. San Antonio, TX 78205 (210) 220-4011 www.frostbank.com Monday-Thursday 9am-4pm Friday 9am-5pm Motor Bank Monday-Friday 7am-6pm Back to Resource Information

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BANQUET BEVERAGE SELECTION The Hilton Palacio del Rio offers a choice of standard and premium beverages on banquet bars. The following is a list of beverages currently offered by our beverage department for banquets. As the availability of some of the items vary, this list may or may not be complete and is subject to change. Specialty items are available upon request. Standard Brands - Legacy, Daviness County, Seagram 7, Barton Gin, Barton Vodka,

Cordorniz Silver, Castillo Rum

Premium Brands - Chivas, Johnny Walker, Jack Daniels, Wild Turkey, Wellers, Crown Royal, Canadian Club, Seagram VO, Absolut, Stoli, Smirnoff, Jose Cuervo White & Gold, Sauza, Bacardi, Captain Morgan

The Hilton Palacio del Rio also carries a wide variety of Cordials, Beer, Wine and Non-Alcoholic Beverages to suit. All banquet bars serve wines by the glass, domestic and imported beers, soft drinks, juices, mineral water, and non-alcoholic beers and wines. Blended drinks and champagne by the glass are available upon request. Back to Resource Information BANQUET CURFEWS There is an outdoor function curfew of 11:00 pm. In accordance with Texas liquor laws, all alcoholic beverage sales will begin at 9:00 am and conclude at 2:00 am. Back to Resource Information BANQUET EQUIPMENT Items in our banquet inventory are for your use at no additional charge. Any equipment requested not in inventory, which have associated costs, will be passed on to your group. Please note the hotel does not carry the following items:

Wooden Folding Chairs Chivari Chairs

(they may be rented upon request and availability) For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information BANQUET MENU SELECTION We request that banquet menus, room arrangements, and other details pertinent to your convention be submitted to your Catering/Event Manager 30 days prior to your conference date. We are happy to custom design menu proposals for your group and

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assist in selecting the proper menu items and program arrangements to ensure a successful event. Specialty and theme parties may be designed to meet your particular needs. Special meal requests can be accommodated. Please advise your Catering/Event Manager in advance with any special dietary requirements.

Back to Resource Information

STANDARD BANQUET TERMS AND CONDITIONS 1. ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space assigned indicates the space is tentatively being held and will be held on a definite basis upon signing of the Event Order (“EO”). The terms and conditions of any group sales or catering sales agreement previously signed regarding this event remain in force and the EO is intended to provide specific function/event information in support of the original agreement. If for any reason the function space reserved is not available for your event, you agree that we may substitute space of appropriate size and comparable quality for your event. If you plan to print or publish the assigned space, please contact us first to confirm the room assignment. 2. GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours (3 business days) before your event, you must inform us, in writing, of the exact number of people who will attend your event. The arrangements set forth on the reserve side of your EO will serve as the final arrangements for your event. The services, products, fees, etc. as noted will be provided at the time of your event and you will be charged based on the event guarantee that you give us or the number of people indicated at the time you signed the sales agreement or the EO, whichever is greater. We will not undertake to serve more than 3% more than this guaranteed minimum. 3. LABOR CHARGE: If the guaranteed number for your event is less than 20 persons, we will add a $100 labor charge to your account. This will be used to cover our costs of the event and will not be distributed as a service charge or gratuity to our employees working at your event. 4. OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests, invitees and other persons vacate the designated event space at the end time indicated on the final EO. You further agree to reimburse us for any overtime wage payments or other expense incurred by us because of your failure to comply with these regulations. 5. GRATUITY & SERVICE CHARGE: 22% of the food and beverage total plus applicable state or local tax will be added to your account as a service charge and fully distributed to servers, and where applicable, bussers and/or bartenders assigned to the Event. 6. PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at the time of your event. We will communicate these increases to you in advance. We will require written confirmation that you agree to pay these increased prices. Alternatively, we, at our option, may in such event make reasonable substitutions in menus and you agree to accept such substitutions.

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7. SET UP CHARGES. Should extensive meeting room set-ups or elaborate staging be required, there will be a set-up charge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to any Hotel property as a result of drayage related to your event, whether caused by you, your agents, employees, or contractors. 8. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into the Hotel alcoholic beverages. You must obtain prior approval from us before you bring in any food or non-alcoholic beverages from outside sources. A Hold Harmless Agreement and Liability Insurance are required if food or beverage products not purchased and served by Hotel staff are brought in for consumption by your guests. Service fees will apply to any outside food or beverage served in our function space regardless if Hotel labor is required. 9. AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel facilities being rented for you including guest rooms, common areas and transportation services will be in compliance with our public accommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to your event. You agree to pay all charges associated with the provision of such aids by the Hotel. 10. PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements or promotional materials in connection with your function which specifically reference the Hilton name or logo. Hilton does not offer or accept any terms or conditions which provide commissions, rebates, HHonors points or other forms of compensation related to revenue for food, beverage, room or equipment rental. 11. CANCELLATION: You may cancel this Agreement only upon giving written notice to us. The parties agree and understand that in the event of a cancellation, our actual damages would be difficult to determine. Therefore, you agree to pay the liquidated damages outlined in your sales agreement, if any, or the guarantee amount as set forth in paragraph 2, whichever is greater. As products and services must be purchased and scheduled in advance, notification seven (7) business days or less before the event will require all charges (including labor and service fees, rentals and applicable taxes) for the final guarantee or contracted number of guests will be charged. Additional damages may be owed for cancellation of your sleeping room contract. 12. CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local laws including health and safety codes and federal anti-terrorism laws and regulations including compliance with the provisions of 29 CFR part 470, and our rules, copies of which are available from the hotel’s sales department. Group agrees to cooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. You assume full responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our premises during the time of your event. Should you require any rigging services for this event, all such services must be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associated therewith. Back to Resource Information

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BELL SERVICES Our bell services department is responsible for the movement of your luggage and the delivery of all non-food and beverage amenities and golf bag handling/storage. Porterage charges will be set forth in your contract. The current rate is $9, round trip, plus state tax, and is subject to change. Departure notices and bag pulls should be coordinated with our Guest Services Manager and/or Bell Captain or Catering/Event Manager. Back to Resource Information BILLING Should you require a master account for billing purposes, please complete and return our credit application. The application must be received 30 days prior to the event. Our Credit Manager will contact you upon approval. Upon approval, master accounts will be assigned per your instructions. Please be sure to advise your Catering/Event Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site daily review with the Group Billing Coordinator. Back to Resource Information BOX LUNCHES Box lunches are available through the catering department. We can help you create your own customized lunch. If you wish to order box lunches for your group, your Catering/Event Manager will arrange the order for you and provide delivery to your specified location on the property. Back to Resource Information BUSINESS CENTER Our Self Service Business Center is located at the north end of the lobby level and is open 24 hours daily and is accessible with your Guest Room Key Card. The services available are: computer with internet access, airline boarding passes, faxes and printer. These services must be paid with your credit card or by purchasing a Pre-paid card at the Front Desk. The cost for computer use is $6.00 for 30 minutes and $10.00 for 60 minutes (prices subject to change). The Front Desk can assist with photocopying and faxes. Our Bell Desk in the main lobby will be more than happy to assist you with packages. In order to address your specific group’s needs, please discuss them with your Catering/Event Manager. Phone: (210) 222-1400 Fax: (210) 270-0796 For large quick printing or copying jobs, we recommend calling: FedEx Office Print & Ship Center 4418 Broadway San Antonio, TX 78209 1-800-GoFedEx (210) 821-6911 www.fedex.com/us/office Open 24 hours a day

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Back to Resource Information BUS/BUS COMPANIES Elegant Transportation Services, Inc. 1303 West Commerce San Antonio, TX 78207 Phone: (210) 225-5466 Toll Free: (800) 608-5466 FAX: (210) 222-2991 Avelan Adventours 330 Melrose Place San Antonio, TX 78212 Phone: (210) 367-3955 FAX: (210) 699-3846 adventours@email.com www.avelanadventours.com Regent Coach Line, Ltd. 515 Sherman San Antonio, TX 78202 Phone: (210) 212-0510 Toll Free: (877) 440-8708 FAX: (210) 212-0512 Email: charter@regentcoachline.com www.regentcoachline.com Back to Resource Information CAR RENTAL AGENCIES Following are the Hilton Palacio del Rio preferred companies, their locations, and contact numbers. Hertz Rent-A-Car 800-654-3011 www.hertz.com Local phone number: (210) 225-3676 101 Bowie St. San Antonio, TX 78205 Avis Rent-A-Car 800-321-3712 www.avis.com Local phone number: (210) 224-7097 506 Bonham St. San Antonio, TX 78205

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Budget Rent-A-Car (Airport location) 800-527-0700 www.budgetsat.com Local phone number: (210) 824-0737 430 Sandau Rd. San Antonio, TX 78216 Enterprise Rent-A-Car 800-325-8007 www.enterprise.com Local phone number: (210) 222-0819 808 South St. Mary’s San Antonio, TX 78205 Back to Resource Information *CASH PAID OUTS Per SPI #22- “Cash shall not be advanced and charged to the guest bill unless specifically approved by the General Manager.” We will on provide this service Monday thru Friday and only when we are apprised of the situation ahead of time. We do not have adequate cash reserves to issue cash out on weekends. Please call Credit Manager should the need arise. Back to Resource Information *CASH PAYING GUESTS In the event a hotel guest does not have a major credit card to secure his/her room, the Hilton Palacio del Rio will require full payment in advance for room and tax charges. In addition, there will be a refundable deposit for incidental charges. If the guest does not wish to establish credit for incidental charges, the guest room phone will be restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets and movie charges will also be restricted by the amount of the deposit the guest chooses to leave at the Front Desk. Back to Resource Information CELEBRITY/DIGNITARY VISITS Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality. Your Catering/Event Manager is happy to work with you to accommodate any needs you have. Back to Resource Information CHANGING FACILITIES/DAY USE The hours of guest room availability for day use will depend on occupancy of the hotel. Back to Resource Information

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*CHECK CASHING PRIVILEGES Registered hotel guests may cash checks up to $100/day at the Front Office. The check must be imprinted with the guest’s name and address and made out to Hilton Palacio del Rio. Identification is required and check must obtain approval thru Telecheck for cash to be paid out. Back to Resource Information CHECK-IN AND CHECKOUT Hotel check-in is 3 pm, and checkout is 11 am. (All guests arriving before 3 pm will be accommodated as rooms become available. Our Guest Service Department can arrange to check luggage for those guests arriving early when rooms are not available and for guests attending functions on departure day.) Early Departure Your guests will have the opportunity to confirm their departure date at check-in. Once this departure date has been confirmed, there will be a $100 early departure fee assessed in the event the guest departs prior to their confirmed departure date. Late Departure Late checkouts are available upon request and subject to availability. Please contact the Front Desk directly to discuss availability and associated fees. Satellite Check-In Satellite check-in is available. The following conditions must be met in order to be eligible for consideration; arrival manifest must be provided fifteen (15) days in advance of major arrival. The success of a satellite check-in is very dependant on the hotel's occupancy the evening before and flow of your arrival manifest. Your Catering/Event Manager will be able to discuss these issues in more detail to determine if this is the correct solution for your arrival. Zip Checkout With zip checkout, your room folio is provided at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension 55 to check-out. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Kiosks The Hilton Palacio del Rio offers Kiosk check-in and checkout in the main lobby of the hotel as a convenience to our guests. Our kiosks are user friendly and accept credit or HHonors cards. Guests are able to retrieve room keys at check-in and a printed folio at checkout. Back to Resource Information

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COAT CHECK SERVICES The Hilton Palacio del Rio Catering Department can provide Coat Racks if necessary for your event. Guests can also store coats with the Bell Staff at any time. Back to Resource Information COFFEE MAKER All of our guestrooms have a State of the Art Cuisinart Dual Cup Coffee Maker with complimentary coffee and tea daily. Back to Resource Information COMMUNITY OUTREACH The Hilton Palacio del Rio contributes to organizations dedicated to encouraging youths to reach their full potential through programs and scholarships, helping those with disabilities and other charitable groups including: United Way of San Antonio, Alzheimer’s Association, San Antonio Chapter of the American Red Cross and the San Antonio Aids Foundation. Back to Resource Information CONCIERGE/BELL DESK The Hilton Palacio del Rio Concierge, John Flores, and his knowledgeable staff represent a wealth of information about San Antonio and its surrounding areas. They will cheerfully assist with restaurant reservations in and around the Hotel, help with transportation needs, give directions, offer suggestions for shopping and entertainment and provide luggage and package assistance. Back to Resource Information CONVENTION CENTER SAN ANTONIO The Henry B. Gonzalez Convention Center is located directly across the street from the Hilton Palacio del Rio. Spanning 1.3 million square feet, the Henry B. Gonzalez Convention Center complex includes the Lila Cockrell Performing Arts Theatre. Convention Center Overview Page 200 East Market St. San Antonio, TX 78205 (210) 207-8500 toll free (877) 504-8895 fax (210) 223-1495 Back to Resource Information

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CORKAGE FEES Liquor Half Gallon $ 50.00 Quarts, 5ths, 750 ml $ 38.00 Beer Case $ 25.00 Six Pack $ 6.50 Wine Half Gallon $ 38.00 Quarts, 5ths, 750 ml $ 25.00 Food 25% of a la carte price Fruit Set Up $ 25.00 Glasses 1 Tray $ 25.00 Napkins 1 Pack $ 12.50 Stir Sticks 1 Glass $ 6.25 Picks 1 Glass $ 6.25 Ice Bus pan $ 25.00 Back to Resource Information CREDIT CARDS The Hilton Palacio del Rio accepts most major credit cards including: American Express, Discover, Mastercard and Visa. Back to Resource Information CREDIT POLICY Unless you have established credit in advance with us, you will pay the entire contract price in cash or by certified check at least three business days prior to your function or by personal bank check two weeks prior to your function. If you would like to establish credit, please contact your Catering/Event Manager. Back to Resource Information CURRENCY EXCHANGE The front desk currently exchanges currency at the prevailing rate from Frost National Bank. All currency is accepted with the exception of Mexican Pesos. If a large amount of money is to be exchanged, we strongly recommend handling the exchange through your home bank. Back to Resource Information

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DANCE FLOOR Dance Floor designed in accordance to specifications and space availability. Back to Resource Information DECORATIONS Please contact your Catering/Event Manager for a description of items available as well as complete party package menus. We are happy to suggest ideas on novel favors, souvenir menus, printed programs, creative ice carvings, theme food presentations, and room accent decor and specialty linens. We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain insurance covering it. All displays and/or decorations will be subject to our written approval and we reserve the right to contract and charge for hotel staff to provide the labor for any installations or removals of such. Back to Resource Information DESTINATION MANAGEMENT COMPANIES (DMC) Your Catering/Service manager will happily provide a list of preferred vendors that have successfully worked with the hotel. Back to Resource Information *DEPOSITS Required group Cash Deposits are outlined in your sales contract. Cash Deposits may be made at anytime throughout your stay and placed to your master account balance. Full pre-payment of room and tax is required for guests not wishing to utilize a credit card upon check-in. Back to Resource Information DIAGRAMS Diagrams are available on our website or contact your Catering/Event Manager. Back to Resource Information DIETARY REQUIREMENTS Our Chef will provide meals for your attendees with special dietary requirements. Please advise your Catering/Event Manager if a special meal is required. Back to Resource Information DINE AROUND Dine Arounds for your group are scheduled through your Catering/Event Manager. Back to Resource Information

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DIRECTIONS TO THE HOTEL From San Antonio International Airport:

Take Interstate 281 South to Commerce Street. Continue west on Commerce Street to Losoya Street, turn left. Losoya becomes Alamo. The Hilton Palacio del Rio is located at 200 South Alamo Street Map From surrounding areas: Hilton Palacio del Rio, San Antonio Texas Back to Resource Information DOCTORS ON CALL San Antonio, Texas is home to many award winning hospitals and clinics specializing in everything from Pediatrics to Alzheimer’s. Your Catering/Event Manager can provide information on specialists in the area prior to your arrival to assist with providing care and comfort. Back to Resource Information DRUG STORES CVS Pharmacy 211 Losoya St. San Antonio, TX 78205 (210) 224-9293 Monday – Thursday, 9am – 10pm Friday – Saturday, 9am – Midnight Sunday, 10am – 8pm Rivercenter Drug Store 849 East Commerce St. San Antonio, TX 78205 (210) 299-1383 Sunday – Thursday, 8am – 10pm Friday – Saturday, 8am – Midnight Walgreen Drug Store 300 East Houston St. San Antonio, TX 78205 (210) 225-2619 Monday – Saturday, 7am – 7pm Sunday, 9am – 6pm Back to Resource Information

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DRY-CLEANING – SEE LAUNDRY/VALET Laundry services are available by dialing extension 3. Garments picked up prior to 9 am are returned to guests by 5 pm the same evening. Garments picked up after 9 am will be returned the following day by 5 pm, Monday through Friday only. Saturday, garments must be picked up by 8am and will be returned by 4pm. No service on Sunday. Please note that there is no service on the following Holidays: Memorial Day, July 4, Labor Day, Thanksgiving, Christmas and New Year’s. Back to Resource Information eEVENTS Hilton Family’s online booking channel for small groups and meetings. www.e-events.hilton.com Back to Resource Information ELECTRICAL The Engineering Department provides assistance with all your mechanical and electrical needs. Please contact your Catering/Event Manager if you require an electrical services request form to secure additional power and/or labor services. All requests for power requirements are to be communicated to your Catering/Event Manager. A complete production package is also available through your Catering/Convention Services Manager. Please see forms for pricing and ordering. Back to Resource Information ELEVATORS The Hilton Palacio del Rio hotel has four (4) guest elevators located to the left of the Lobby Bar entrance which access all floors, including guest rooms. In addition, there are two (2) guest elevators located to the right of the Concierge Desk which access the River Level, Lobby and Mezzanine only. Back to Resource Information

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EMERGENCY PROCEDURES The Hilton Palacio del Rio is fully prepared to handle different types of situations to assist our guests. The following is information on our emergency procedures:

• The hotel internal emergency number is 44.

• The hotel has an emergency response team 24 hours a day. In the event of an emergency, calling the emergency number 44 will initiate the appropriate response.

• Paramedics, Fire Department, and the Police Department are all located less than five (5) minutes from the hotel.

• Our Security Department, as well as a small number of other employees, are trained in CPR and First Aid.

• Emergency evacuation routes and procedures are located on the inside of all guest room doors.

• Nearest emergency room: Nix Medical Center – 414 Navarro St., (210) 271-1800

• Nearest hospital: Nix Medical Center – 414 Navarro St., (210) 271-1800 Back to Resource Information ENTERTAINMENT The Hilton Palacio del Rio has key contacts in the entertainment industry, which make it possible to assure satisfaction and secure the best local, national, and international talents. The city requests that outdoor entertainment begin no earlier than 11 a.m. and end no later than 11 p.m. Please contact your Catering/Event Manager for assistance in booking entertainment. Back to Resource Information ENVIRONMENTAL COMMITMENT At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to “Reduce – Reuse – Recycle” as much as we can. Back to Resource Information EXECUTIVE MEETING PACKAGES Choose some tasteful and elegant upgrades by the Hilton Palacio del Rio for your more intimate meetings and your Catering/Event Manager can provide the ultimate VIP experience. Back to Resource Information

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EXHIBITS Please request the hotel’s Exhibit Resource Guide from your Event Services Manager. Back to Resource Information FAX MACHINES Please see the Front Desk for your faxing needs. Back to Resource Information FAX NUMBERS For Guests: (210) 270-0761 Catering office: (210) 224-3389 Sales office: (210) 270-0796 Reservations office: (210) 270-0793 Event Services (210) 270-0796 Back to Resource Information FIRE CODES The following are a few general regulations that typically fall under local fire authorities’ specifications. They should be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms, as well as all other applicable laws, codes, and regulations. Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they are leading. There will not be any setup permitted in front of any exit doors. Staggering of dining tables is not permitted. All room sets must be in compliance with the local Fire Department regulations pertaining to occupancy load, mandatory aisles and ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or extensive productions with staging and props must have a certified permit from the local Fire Marshall. All associated fees for permits, floor plan approval and stand-by fire watch are your responsibility and final approved copies must be received at least three days prior to the event. Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or impediments to full instant use of fire or other emergency. No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or visibility thereof.

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Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to confuse the direction of the exit. No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger of ignition of combustible materials or injury to occupants. Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive production plans. Distance between tables must be equal to or greater than the required aisle width plus 19” for chairs on one or 38” for chairs on both sides. It is ultimately the group’s responsibility to ensure that your event complies with all applicable laws, including, but not limited to fire and safety codes, rules and regulations. The Hilton Palacio del Rio Security and Safety Department will examine any fog machines, lasers or similar equipment to determine possible safety or fire code issues. Back to Resource Information

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FITNESS BY PRECOR

The Fitness Center is available 6:30am – 10:30pm, 7 days a week. Guest room key card is required for entry. The Pool Deck is open from 6:00 am – 10:30pm, weather permitting (summer hours), winter hours are from 6:00am – 6:00pm.

Towels available 3ft to 8ft pool (not heated) No lifeguard on duty No glass items in pool area Hot tub temperature stays at 104º (13) Lounge Chairs, (5) Chairs, (7) Tables

CARDIOVASCULAR &

WEIGHT TRAINING

(4) Precor Treadmills (Each w/TV Monitor) (1) Recumbent Bicycle (w/ TV Monitor) (3) Ellipticals (Each w/TV Monitor) (1)Stretch Trainer

FREE WEIGHTS 5 THROUGH 55 POUNDS

(1) TV SCREEN IN WEIGHT ROOM

(3) Exercise Mats (5) Medicine Balls

(2) Stability Balls (1) TV Screen in Weight Room

FTS Glide Weight Machine Health-O-Meter Scale

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Free Use of Washer/Dryer Detergent Available: (COST- $1.00 each)

1. Downy (2) TV/VCR’s 2. Cheer Stereo System/Cassette Player 3. Clorox Outdoor Pool & Hot Tub

Note: Tub Temperature: 102 - 104 degrees Pool: 5-8 feet deep Back to Resource Information FLAGS Our Banquet Department currently has two (2) United States flags and two (2) Texas State flags in inventory. If you require additional flags, please discuss rental costs with your Catering/Event Manager. Back to Resource Information FLORAL/FLORIST The Hilton Palacio del Rio has several preferred florists to provide beautiful table and buffet centerpieces for your special event. Please contact your Catering/Event Manager for assistance with a proposal for your special event. Back to Resource Information FOOD DONATIONS Hilton is committed to assist our communities in the effort to alleviate hunger in this country. Our hotels often have prepared food available from over-production that can be donated to charitable organizations for service to their constituencies. We ask you to cooperate with us in this endeavor. Back to Resource Information FREIGHT ELEVATOR The Freight Elevator services the Loading Dock, River Level and Mezzanine areas. The Mezzanine Level stop opens directly onto the Mezzanine Kitchen, located at the South End of the Salon del Rey Ballroom. The Single Freight Elevator has interior dimensions of 7’10”Deep x 9’7”W x 7’10”H. Doorway dimensions at each elevator landing are 3’0”W x 6’8”H. Capacity of 3,000 lbs. Back to Resource Information

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GENERAL MANAGER Robert Thrailkill rejoined the Hilton Palacio del Rio as the new General Manager in July of 2009. Robert was the Resident Manager of the hotel in the mid 1990’s and is a native of San Antonio. Robert was most recently the opening General Manager of the 203-room Conrad Miami, a full-service luxury hotel and the first new-build Conrad hotel in the United States. A 27-year hospitality veteran, Thrailkill began his hospitality career in front office operations for such premier hotels as the Hilton Boston Logan Airport, Trump’s Castle®

Casino in Atlantic City and the Hilton New York in midtown Manhattan. From 1992 to 1997, he assumed a variety of leadership positions for some of Hilton’s flagship properties in the Southern U.S., including Executive Assistant Manager of the Fontainebleau Hilton Resort in Miami Beach and Resident Manager at the Hilton Palacio del Rio and the Hilton New Orleans Riverside. In 1998, Robert became general manager of the AAA Four-Diamond Hilton DFW Lakes Executive Conference Center in Texas. The hotel received many awards during his tenure including the Paragon Award from Corporate Meetings & Incentives magazine, the Successful Meetings’ Pinnacle Award and the Planners Choice Award from Meeting News. Hilton Hotels Corporation also recognized Robert and his team with the coveted Connie Award (named after company founder Conrad Hilton) for best overall performance by a Hilton airport hotel during 2002. Robert is a graduate of the Conrad Hilton School of Restaurant and Hospitality Management at the University of Houston, where he received a bachelors degree in hotel administration. Robert is married with five children and is thrilled to welcome your group to the Hilton Palacio del Rio. Back to Resource Information GIFT CERTIFICATES A gift certificate is a wonderful way to reward your attendees, staff or sporting event winners. Gift certificates are available for purchase through the Credit Department and are sold in dollar denominations. A gift certificate can be used as a credit to the guest room account. Please contact the hotel Credit Manager for further details. Back to Resource Information GIFT IDEAS http://www.hiltontohome.com/ - The Hilton Serenity Collection http://www.hilton.corplogoware.com/?rep=hilton - Olympic Merchandise http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection Back to Resource Information

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GOLF COURSE INFORMATION San Antonio offers you the very best in golf courses: scenic fairways, rolling greens, beautiful sweeping views of the Texas Hill Country. The courses are open to the public seven days a week. Transportation for your group can be arranged through your Catering/Event Manager in advance. Canyon Springs Golf Club 24405 Wilderness Oak (210) 497-1770 Course designed by Thomas Walker Golf Club of Texas 13600 Briggs Ranch (210) 677-0027 Texas’ only Lee Trevino Signature Course Hyatt Regency Hill Country Resort & Spa 9800 Hyatt Resort Drive (210) 520-4040 Course designed by Arthur Hills Pecan Valley Golf Club 4700 Pecan Valley Road (210) 333-9018 Course designed by J. Press Maxwell $5 million restoration by Bob Cupp Quarry Golf Club 444 E. Basse Road (210) 824-4500 Silverhorn Golf Club of Texas 1100 W. Bitters Road (210) 545-5300 Back to Resource Information GRATUITIES Informally known as tipping, in the United States tipping is voluntary. Tips are supposed to be rewarded for services performed as well as a supplement to an employee's income (gratitude). Recommendations for housekeeping: $1.00 - $2.00 per day; Bellman - $1.00 per bag and discretionary for above and beyond services provided for you. Disclosure: all gratuities not outlined in the contract are discretionary. Back to Resource Information

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GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.) Manage room blocks proactively with automated cross-reference of group registration lists against hotel reservations. Automates the process of all reservations booked within or around an associated

group block Reduces exposure to attrition Ability to monitor booking pace No charge – it’s FREE www.hiltondirect.com/tools/toolssection.asp

Back to Resource Information GROUP CHECK-IN, ARRIVALS AND DEPARTURES The Hilton Palacio del Rio has a specially designed group entrance to accommodate the needs of your group. It has a porte cochére and ample room for bus loading and unloading. It is also conveniently located near the ballrooms and meeting rooms. This area may be reserved and set up for satellite check-in and convention registration, depending on your arrival pattern. Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have agreed to accept a letter of guarantee from your organization, and it is on file at time of check-in. If your guests are arriving via group transportation and an arrival manifest has been supplied, we will be happy to have all of the rooms assigned in advance and key packets prepared. If your guests will be arriving at scattered times throughout the day with no transportation arrangements made or arrival manifest, we will assign rooms on a first-come, first-serve basis. Back to Resource Information GUEST LIST MANAGER An on-line tool provided by Hilton to group customers that allows them to manage their group’s reservations on-line and provides on-line guest list information. Back to Resource Information

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GUEST ROOMS The hotel’s current bedding breakdown is as follows: Accommodations Totals HHonors King 85 Kings 153 HHonors Double-Double 86 Double-Double 144 Terrace Garden Kings 5 Executive Parlors 4 Imperial Parlors 4 Terrace Parlors 2 Total 483 Texas state law and local enforcement of national fire codes mandate that there is a maximum of four guests per room (adults/children). Hilton is pleased to present “The Serenity Collection”, today’s premier bedding package including pillow top mattress and luxury linens. Did you enjoy your night’s sleep? Visit www.pacificcoast.com to order your own Serenity bed. Back to Resource Information GUEST ROOM DELIVERIES Bell Services delivers non-food or packaged deliveries to the guest rooms. The charge for deliveries is as follows: under the door - $1.00 per envelope ($2.00 if personalized); deliveries inside the room - $2.50 per delivery. Back to Resource Information GUEST SERVICE HOTLINE Guests with specific needs or requests may pick up a house phone and dial extension 55. A hotel operator will direct your needs to the appropriate hotel contact. Back to Resource Information HAIR SALON Sergio’s Hair Salon and Spa Sunset at Jones Maltsberger San Antonio, TX 78230 (210) 641-7600 www.sergioshairsalon.com Regis Salon Rivercenter Mall 849 E. Commerce, #553 San Antonio, TX 78205 (210) 226-1000

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Back to Resource Information HHONORS FLOOR Floors 6, 9, 16, 17, 18 and 21 are designated HHonors Floors Back to Resource Information HOSPITALITY DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks are located in assigned areas near the group’s check-in. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Please note that all hospitality desks will be taken down each evening and reset for the next day’s use. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information HOSPITALITY SUITES FUNCTIONS If a suite is used for hospitality purposes, no food or beverages may be brought into the hotel from an outside source. The State Alcoholic Beverage Commission regulates the sale, service and consumption of alcoholic beverages. The Hotel, as an alcoholic beverage licensee, is subject to the regulations promulgated by that Commission and any violation of which may jeopardize the Hotel’s license. The Hilton Palacio del Rio is the sole supplier of all food and beverage. Any food and beverage brought into the hotel from an outside source are subject to removal or assessment of appropriate Corkage Fees. You may make arrangements for specific, personalized menu proposals for your hospitality event by contacting the Catering Department. Functions are posted daily on the reader boards located throughout the Hotel. All signs to be placed in public areas throughout the Hotel must be approved in advance by the Conventions and Meetings Service Department or the Catering Department. No Handwritten signs will be permitted. No material of any description may be attached, nailed, taped, tacked, glued or affixed to the walls, ceilings, columns, doors, drapes or any other structure of the Hotel in any manner whatsoever. This pertains to function and exhibit areas, meeting rooms, guestrooms, parlors of suites and guest corridors.

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In the event that you require the removal of furniture and/or fixtures, prior arrangements must be made and appropriate charges agreed to prior to removal.

Hilton Palacio del Rio Removal of Furniture Charges

Parlor $500.00 Bedroom $250.00

Furniture cannot be removed from or returned to room on Saturday or Sunday.

Back to Resource Information HOTEL FACTS/HISTORY The following is a fact sheet for the Hilton Palacio del Rio: Location: On the San Antonio Riverwalk, at the corner of Market St. and S. Alamo,

directly across the street from the Henry B. Gonzalez Convention Center. Address: 200 South Alamo San Antonio, TX 78205 Telephone: (210) 222-1400 Facsimile: (210) 270-0761 Reservations: 1-800-947-7578 Website: www.palaciodelrio.hilton.com Developer: H. B. Zachry Company Managed By: Zachry Construction Company Grand Opening: April 1968 Last Renovation: 2005 Architects: Cerna, Garza & Associates Employees: 350-400 Full-Time, 15-20 Part-Time Brief Description: The Hilton Palacio del Rio was built in only 202 working days using modular construction techniques in order to be completed before the opening of the 1968 World’s Fair. From the Ibiza Restaurant, Tex’s Sports Bar and Durty Nelly’s Irish Pub one floor below street level to the 22nd floor Conference Center, the only thing more remarkable than the refined style is the staff’s polite hospitality. This elegant hotel has 483 guestrooms, each with its own balcony, and is within walking distance of many historical and entertaining sites. Awards: Recipient of Mobil 3-Star, AAA 4-Diamond and Pinnacle awards. Back to Resource Information

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HOTEL MAP Attendees may receive a map in their key packet when they arrive at the hotel. Your Catering/Event Manager can customize the map for your guests to state your group name and show locations and directions for your special functions and the price will be determined by complexity of the map. Back to Resource Information HOUSEKEEPING Daily housekeeping services, which consists of general cleaning, take place between 8 am and 5 pm. Should one of your guests require special times of service, requests may be made directly with Housekeeping or your Catering/Events Manager. The suggested housekeeping gratuity is $1.00 per day. Some groups may have the gratuity rate predetermined in the contract and billed to the master account. Each guest room is provided with several special service amenities either at no charge or for a nominal fee. These items include: an iron and ironing board, coffee makers, hairdryers, in-room safe, bath/shower amenities, and extra pillows. Additional bedding available for children: cribs and rollaways. Please note there is a maximum of four persons (including children) allowed per room. Back to Resource Information IN CONJUNCTION WITH (ICW’S) Any group hosting an In-Conjunction With Event is solely responsible for all charges and activities. The hosting convention must authorize all arrangements for meeting space, assignments, food, beverage, etc. Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space and separate billing, are subject to credit approval. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all ICW’s should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering Department to set up food, beverage and billing arrangements. Back to Resource Information INDEMNIFICATION To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Hotel, Hilton, and the Owner, and their respective employees and agents against all claims, losses or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney’s fees), arising out of or connected with your function, except those claims arising out of the sole negligence or willful misconduct of the hotel.

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Back to Resource Information IN-ROOM DINING Our In-room Dining is open from 6:30 am to 11:00 pm every day for breakfast, lunch, dinner, snacks and beverage service. Breakfast is available from 6:30 am to 10:30am, lunch is available from 11:00 am to 5:00 pm and dinner is available from 5:00 pm to 11:00 pm. We are happy to offer convenient doorknob ordering for breakfast service. In-Room Dining can be reached at extension 464 in-house. A variety of amenities are also available through room service. Room service gratuity is 21% and is posted automatically on all checks. There is also a delivery fee of $3.50 per order. Back to Resource Information INTERPRETATION/TRANSLATION SERVICES Deaf Interpreter Services, Inc. 15600 San Pedro Avenue San Antonio, TX (210) 545-2946 Toll Free (866) 604-8090 Fax: 210-490-1006 Video Phone: 866-956-6987 24 Hours/7 Days www.deaf-interpreter.com Summit International All Major Languages 5859 Woodridge Oaks San Antonio, TX (210) 691-2039 www.sitranslations.com Texas Linguistic Services Forum Building 8000 IH-10 West Suite 600 San Antonio, TX (210) 735-3008 (210) 735-1181 www.texaslinguistics.com Specializing in Spanish, English, French, German Back to Resource Information

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INTERNET SERVICES The Hilton Palacio del Rio provides numerous Internet Services. Complimentary Wireless Internet is provided in the Lobby Bar and the Ibiza Restaurant. Internet access may also be provided in guest rooms for a fee and Swank Audio provides numerous Internet Services in the hotel’s meeting rooms. This includes wired high speed internet connections, wireless high speed internet connections, and VPN service. Please contact Swank Audio Visuals directly at 210-299-5111 for information and ordering. Back to Resource Information KEY CARDS Please contact your Catering/Event Manager if you would like keys to any of your meeting, office, or hospitality rooms. If you wish to have a lock changed there will be a $45 charge per door/per room and you may be required to sign a hold harmless agreement. (Customized) KEY CARDS Please contact your Catering/Event Manager if you would like custom keys for your group. They are an excellent way to market your organization. Back to Resource Information KEY HOTEL CONTACTS The Hilton Palacio del Rio Managing Committee consists of the following people: General Manager Robert Thrailkill ext. 301 Food & Beverage Manager Bill Brogan ext. 342 Director of Finance Dwight Haase ext. 767 Director of Front Office Roland Hinojosa ext. 758 Executive Chef James Bocanegra ext. 783 Director of Housekeeping Pasquale Martino ext. 777 Director of Engineering Russell Hendricks ext. 775 Director of Sales and Marketing Brian Getman ext. 757 Director of Catering Nikki Wiatrek ext. 773 Director of Events Mary Alvarado ext. 754 Back to Resource Information KIOSKS The Hilton Palacio del Rio offers kiosk check-in and checkout as a convenience to our guests. Our kiosks are user friendly and accept credit or HHonors cards. Guests are able to retrieve room keys at check-in and a printed folio at checkout. Back to Resource Information

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KOSHER We offer a variety of Kosher Meals to our guests. These meals are prepared for us by Martin’s Foods and are “Glatt Kosher”. Please ask your Catering/Event Manager for kosher suggestions. Back to Resource Information LABOR The Hilton Palacio del Rio is a non-union hotel. Back to Resource Information LAUNDRY/VALET – SEE DRY CLEANING Complete laundry services are also available by dialing extension ‘3’ in-house. Garments picked up prior to 9 am are returned to guests by 5 pm the same evening. Garments picked up after 9 am, will be returned the following day by 5 pm, Monday through Friday only. Saturday, garments must be picked up by 8am and will be returned by 4pm. No service on Sunday. Please note that there is no service on the following Holidays: Memorial Day, July 4, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. Back to Resource Information LIMOUSINE SERVICES Arrangements may be made to have a group VIP transported through an outside service. AAA Limousine and Sedan Services San Antonio, TX (210) 227-5466 210-599-9999 24 Hours www.limomax.com Elegant Transportation Services 5157 Blanco, Suite E San Antonio, TX 78216 (210) 225-5466 (800) 608-5466 Fax: (210) 222-2991 www.elegantride.us Luxury Limousine 12033 Starcrest Dr. San Antonio, TX 78247 (210) 495-3900 (800) 765-4235

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Fax: (210) 495-3901 www.luxurylimosa.com Back to Resource Information LINEN SELECTION A variety of table linens are available for your various functions. If you desire specialty linen, or would like quotes on theme-coordinated linens and chair covers, please consult your Catering/Event Manager. Linen colors: Napkins Tablecloths Sand Sand Ivory Ivory (Standard) White White (Standard) Black Black (Upgrade) Gold Gold (Upgrade) Back to Resource Information LIQUOR LAWS The State of Texas has strict liquor laws that must be followed by the Hilton Palacio del Rio. Because the hotel is only licensed-authorized to sell and serve alcoholic beverages that were purchased by the Corte Real, Inc., no group may bring in their own alcohol to be served. The legal drinking age in Texas is 21. Your Catering/Event Manager may provide a copy of some of the applicable State of Texas liquor laws upon request. Back to Resource Information LOAD-IN/LOAD/OUT (PRODUCTION, DÉCOR AND STAGING) Please refer to the Production Resource Guide. Back to Resource Information LOADING DOCK The loading dock is located at the front of the hotel at the south end of the front drive. The loading dock is available during regular business hours. Please refer to The Exhibit Resource guide for details and see the Security and Traffic Departments regarding special arrangements. Dimensions: The Single Freight Elevator has interior dimensions of 7’10”Deep x 9’7”W x 7’10”H. Doorway dimensions at each elevator landing are 3’0”W x 6’8”H. Capacity is 3,000 lbs.

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Back to Resource Information LOCAL INFORMATION Enjoy some of San Antonio’s exciting attractions while you’re here! SeaWorld San Antonio: 250 acres of animal exhibits, shows, a water park, coasters and other rides. Six Flags Fiesta Texas: theme park including exciting rides, a recent waterpark addition, and award winning shows. Schlitterbahn: the world’s largest tubing park with water coasters, slides, wave pool, giant hot tubs and tube chutes. Splashtown: waterpark with 50+ rides and slides. San Antonio Museum of Art: impressive collections including Greek and Roman antiquities, American and European paintings, the Nelson A. Rockefeller Center for Latin American Art and a 15,000 square foot Asian art wing. San Antonio Children’s Museum: geared toward children ages two through ten with 80+ interactive, multi-sensory exhibits and art and science experiments. Witte Museum: features history, science and cultural exhibits, Texas dinosaurs, an Egyptian mummy, a 15,000 square foot science center and national traveling exhibits. San Antonio Symphony: weekend classical and pops programs. San Antonio Opera; San Antonio Metropolitan Ballet; San Antonio Chamber Music Society The Alamo: One of five surviving missions including Concepcion, San Jose, San Juan Capistrano and San Francisco de la Espada. Hemisfair Park: Home to the 1968 World’s Fair, now home to the 750 ft. tall Tower of the Americas (featuring a revolving restaurant), the Institute of Texan Cultures and Mexican Cultural Institute. San Antonio Zoo: more than 3500 animals and a mini-zoo designed for children five and under. Back to Resource Information LOST AND FOUND It is the policy of Hilton Hotels Corporation to make every effort to return any found property to its rightful owner. All found property in the hotel will be recorded, stored, and disposed of, whether it is found in a guestroom, public space, or any other area of

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your hotel. We will make every attempt to determine the legitimate owner and return the found property. If the owner cannot be determined within ninety days (or other time period specified by local law), the found property will be disposed of in accordance with the state law. If no local or state law exists, or these agencies decline involvement, the property shall be returned to the finder. This policy does not apply to minor items found on the property such as a toothbrush, ladies hosiery, cigarettes, etc. Back to Resource Information LUGGAGE STORAGE Based upon availability, a banquet/meeting room may be set aside to store hand carry luggage for individuals leaving later in the day. It is requested that the travel staff supervise these items, as they will be stored at your own risk. Back to Resource Information MANAGER ON DUTY (M.O.D.) For your convenience, a manager on duty is available 24 hours a day, 7 days a week and can be accessed via the guest service hotline at extension 55. Back to Resource Information MAIL SERVICES Stamps are for sale at the front desk and our Concierge and Business Center can schedule UPS, FedEx and DHL pickup Monday - Friday. Pickup times may vary. Please keep in mind the Guest Services Department charges a $5.00 handling fee per package. If you have a large number of items that need to be mailed, or require shipping materials, we suggest the UPS store. They are located in the Convention Center and offer complete mail services as well as materials. Please refer to your Catering/Event Manager if you would like to arrange an on-site service for your group. The United States Post Office is located at 615 East Houston St. and can be reached at (210) 212-8046 and (800) 275-8777. Their hours are 9:00am-2:30pm and 3:30-5:00pm weekdays. Back to Resource Information MASSAGE THERAPY

Massage is well known for its ability to relax muscle spasms and relieve tension from the body. Reservations are suggested. For booking massages as a group activity option, you may consult your Catering/Convention Services Manager. Alamo Plaza Spa http://www.alamoplazaspa.com (210) 223-5772

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All prices are subject to Texas state sales tax. Pricing is subject to change without notice.

KUR SPA SERVICES The Renaissance Herbal Wrap & Massage $160

Specialty service is designed for deep relaxation, internal and external cleansing. Full-Body Herbal

Scrub & Shower, Steam Bath & Aromatic Inhalation, Egyptian Linen Wrap using Kneipp Botanicals,

Full-Body Swedish Massage & Rest Period. (2 1/2 hours)

Kneipp SPA Aromatic Salt Glow & Herbal Wrap $195 Full-body skin cleansing with Kneipp SPA Aromatic

Herbal Oils & Sea Salt. Skin is nourished, senses soothed, and body relaxed with a Kneipp SPA

Aromatic Herbal Wrap followed by a light Full-Body Massage using Kneipp SPA Massage Oil and a Rest Period. (2 1/2 hours)

The Menger Massage $130 A classical spa service adapted from Baden-Baden.

A Warming shower & Finnish Dry Sauna, Kneipp Botanical Full-Body Herbal Scrub, Steam Bath and Aromatic Inhalation, 1-hour Full-Body Swedish

Massage & Rest Period. (2 hours)

The San Antonio Scrub and Rub** $110 This relaxing service leaves your skin fully cleansed,

exfoliated and muscles relaxed. Kneipp Botanical Full-Body Herbal Scrub, 45-minute Full-Body Swedish Massage & Rest Period. (1 1/2 hours)

The Roosevelt Rub** $80 This traditional service for relaxation begins with a

Steam Bath then 1-hour Full-Body Swedish Massage. (1 1/4 hours)

Couples Massage $160

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Side -by-Side Roosevelt Rub for Couples. Begins with Steam Bath then Full-Body Swedish Massage.

(1 1/4 hours)

(The Menger Massage and Scrub & Rub also available for couples side-by-side.)

Thalasso (Sea-Algae) Wrap & Massage $160

This service coats you with seaweed and oil of algae to cleanse, re-hydrate, tone and balance your skin.

Followed by steam room aromatic inhalation. Then a light Massage & Rest Period. (2 hours)

European Spa Facial $85 Deep-pore cleansing, steam, extractions of

pore-clogging debris (if needed), penetrating & toning mask, & light facial massage. (1 hour)

See AESTHETICS MENU for other facials and add-ons.

Lone Star Pedicure $60 Put your feet up and relax! Cleansing, shaping of nails, calluses softened, skin exfoliation, and mask

with warm towels. Foot and Leg massage followed by polish application (1 hour)

Deluxe Paraffin Pedicure $80 All the benefits of our Lone Star Pedicure followed by paraffin treatment to

moisturize and soften skin even more! (1 1/4 hours)

Lone Star Manicure $40 Cleansing, shaping, cuticle work, hand massage, mask and polish. (1 hour)

Deluxe Paraffin Manicure $50 All the benefits of our Lone Star Manicure followed by paraffin treatment to moisturize and soften

skin even more! (1 1/4 hours)

Kneipp Hayflower Wrap & Massage $95 For aching muscles and joints. Begin with Steamed Herbal Meadow Flower Blooms Sack, which focuses

deep heat on problem area followed by a 45-minute Swedish massage and Rest Period. (1 1/2 hours)

Heel Thyself Foot Reflexology $80 Kneipp herbal foot soak & salt scrub followed by

Foot Reflexology & Massage. (1 1/4 hours) (All spa service times approximate)

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KNEIPP KUR SPA EXPERIENCE SAN ANTONIO KUR SPA FULL DAY $310

The famous two-hour Menger Massage

Buffet Lunch in the Historic Colonial Dining

Room or Garden Atrium

Heel Thyself Foot Reflexology

European Spa Facial

Rest Period

THE ALAMO KUR SPA FULL DAY $260 The relaxing Renaissance Herbal Wrap & Massage

Buffet Lunch in the Historic Colonial Dining

Room or Garden Atrium

European Spa Facial

Rest Period

TEXAN KUR SPA HALF DAY $205

The relaxing Renaissance Herbal Wrap & Massage

Facial Massage

Rest Period

Buffet Lunch in the Historic Colonial Dining

Room or Garden Atrium

CAPTAIN KING'S KUR $125

San Antonio Scrub & Rub

Buffet Lunch in the Historic Colonial Dining

Room or Garden Atrium

Spa Guests may enjoy use of Swimming Pool, Heated Whirlpool, Tropical Palm-shaded Patio & Solarium, Exercise & Fitness Room.

Salubrity and sustainable Well-Being within a fully-balanced Lifestyle, along with the skillful capacity to manage modern stress, necessitate an authentic,

time-honored, traditional and well-established Natural Spa Practice.

THE KNEIPP KUR SPA EXPERIENCE

A relaxing series, revitalizing sequence and regenerating course of spa

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applications, services, programs and activities. ADDITIONS TO SELECTED SPA SERVICES

Sea Salt Glow & Body Polishing $35

Facial Massage $30

Massage & Body Work per 15 minutes $20

**Spa to Go in Menger or Crockett Hotel Rooms $20

Deep-Tissue Massage $30

We sell Kneipp, Biodroga and other Spa Products

GIFT CERTIFICATES

Major Credit Cards &

Menger Hotel Room Charges Accepted

(210) 223-5772

Reservations Preferred

Walk-ins Accepted

24-Hour Cancellation Policy

(All Prices Subject to Change Without Notice)

204 Alamo Plaza

San Antonio, TX 78205

Located next to the Alamo

Walk from downtown hotels

alamospa@earthlink.net

Back to Resource Information MASTER ACCOUNTS See Sales Agreement. Back to Resource Information

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MEDICAL FACILITIES/SERVICES Medical Services facilities nearby: Urgent Care/Emergency Room • Nix Riverwalk Clinic 408 Navarro St. (210) 272-1741 **Travel time from the hotel is less than 5 minutes** Hospital • Christus Santa Rosa Hospital 333 North Santa Rosa (210) 704-2011 **Travel time from the hotel is about 5 minutes** Ambulance • City of San Antonio EMS/Fire Three fire stations less than ½ miles from the Hotel Available 24 hours a day 911 Back to Resource Information MEETING PACKAGES With 17 meeting rooms divisible into a possible 31 and the two-story Pavilion, the Hilton Palacio del Rio and its staff is experienced at being flexible to meet your event needs. Back to Resource Information MEETING ROOM CAPACITIES Over 20,000 square feet of the most up to date function space:

• Salon del Rey - 5,757 square foot Grand Ballroom, divisible into 3 sections. • Conference Center - our totally refurbished center, located on the 22nd floor,

offers spectacular views for banquets and receptions. Smaller breakout rooms for classroom and theater-style seminars and training sessions are available.

• 14 additional meeting rooms ranging in size from 300 - 5,757 square feet. • The Pavilion, 5,000 square feet of self-contained conference center space, the

ideal blend of thousands of yesterdays with the modern necessities of today -- the unforgettable experience for your next meeting or social event.

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COLUMNS/PROTRUSIONS Lobby Level: Hacienda III and IV - (1) column 4’6 x 3’6”, with airwall open. 22nd Floor: Corte Real - (9) columns 3’8” x 1’3” La Condesa - (1) airwall closet 10’x4’ El Mirador - (1) airwall closet 10’x4’ (2) columns 4’6” x 1’3” STAGING Portable staging is available in 6’ x 8’ sections with adjustable heights of 16” and 24”. DANCE FLOORS Portable dance floors are made up of 3’x 3’ sections. REGISTRATION AREAS There are two registration areas in the 22nd Floor Conference Center, located in the Lobby and Foyer. PERMANENT SCREENS (Fees will apply - check with your Meetings & Conventions Manager) Mezzanine Level La Vista - (1) 8’ electric screen centered on north wall La Princesa - (1) 8’ electric screen centered on south wall La Duquesa - (1) 8’ electric screen centered on north wall La Reina - (1) 8’ electric screen centered on south wall 22nd Floor La Espada East-(1) 8’ electric screen centered on west wall La Espada West-(1) 8’ electric screen centered on east wall La Condesa East-(1) 8’ electric screen centered on north wall La Condesa West-(1) 8’ electric screen centered on north wall El Mirador East-(1) 8’ electric screen centered on south wall El Mirador West-(1) 8’ electric screen centered on south wall SERVICE ELEVATORS Serving 22nd Floor Conference Center Three service elevators with interior dimensions of 7’L x 4’11”W x 8’2”H. Weight capacity of 3,000 lbs. Meeting Rooms Back to Resource Information

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MEETING ROOM DELIVERIES For small exhibits, when a drayage company is not being used, standard boxes or packages to and from the exhibit area will be delivered by the hotel bell staff for a charge of $1.00 per item/per move. Back to Resource Information MEETING ROOM RENTAL Please ask your Catering/Event Manager about current rates and availability of Meeting Rooms. Back to Resource Information MEETING ROOM SET STANDARD Standard meeting rooms include the following items:

• Banquet or classroom tables and chairs

• Linens

• Pads and pens or pencils

• Ice water

• Lectern

Basic meeting room set up is complimentary. Depending upon the extent of the setup requirements, additional charges may be incurred. Please contact your Catering/Event Manager for miscellaneous/electrical charge price sheets. All meeting rooms are set non-smoking. Back to Resource Information MUSIC/MUSICIANS The Hilton Palacio del Rio has key contacts in the entertainment industry which make it possible to secure the best local, national, and international talents. Please contact your Catering/Event Manager for assistance in booking entertainment. The city of San Antonio, Texas requests that outdoor entertainment begins no earlier than 11 a.m. and ends no later than 11 p.m. Back to Resource Information NEWSPAPERS/PUBLICATIONS Newspapers available in our gift shop are: San Antonio Express News Wall Street Journal New York Times

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Investor’s Business Daily They are delivered to the Hilton Palacio del Rio gift shop at 7a.m. daily. The USA Today is delivered to guest rooms Monday thru Friday. Back to Resource Information OFFICE EQUIPMENT/SUPPLIES The Self Service Business Center offers rental of computer systems, copier machines, facsimile machines, photocopying, fax transmission, and shipping and mail services, just to name a few. Prices are quoted on an individual basis depending on the type of equipment needed as well as the scope of the job requested. Discuss your group’s needs with your Catering/Event Manager. Self-Service Business Center available 24 hours, accessible with Guest Room Key. For large quick printing or copying jobs, we recommend calling:

Fedex Kinko’s Office Print & Ship Center 4418 Broadway St San Antonio, TX 78209-6208 Phone: (210) 821-6911 800-463-33339 Fax: (210) 821-5621 www.fedex.com/us/office

Back to Resource Information

OFF PREMISE CATERING All off premise catered events will be assessed appropriate transportation and rental fees

not stated in standard menus. Custom menus may be requested through your Catering

Manager. A 22% banquet service charge will be assessed.

Back to Resource Information PACKAGE ROOM The Hotel is limited in its storage space; however you may choose to designate a room for packages. If you wish to have a lock changed there will be a $45 charge per door/per room and you may be required to sign a hold harmless agreement.

Back to Resource Information

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PARKING The Hilton Palacio del Rio offers self-parking on the 7th, 8th and 9th floors at the Riverbend Parking Garage. Self-parking is $22.00 per day with unlimited in and out privileges. We also offer valet parking at the rate of $35.50 per day. If you are planning a large movement or delivery of rental cars for a specific group event or activity, please advise your Catering/Event Manager so that specific parking may be reserved. Back to Resource Information PERSONALIZED GROUP WEB PAGE POG is a personalized web page for your attendees to book reservations directly online.

• Available at all Hilton Family properties • Customize with your program • Customize with your logo • No charge – it’s FREE • www.hiltondirect.com/tools/toolssection.asp

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PET POLICY NO Pets Allowed. However, service animals are always welcome and will be accommodated. Back to Resource Information PHOTOGRAPHY Photo Express Digital Pro Lab 10103 San Pedro Avenue San Antonio, TX (210) 377-3686 FAX: 210-355-2471 www.photoexpressonline.com Services include: film developing, one hour developing and photo enlarging. Orion008 is a photographer whose work can be seen in the La Villita Shops immediately south of the Hotel and can also provide photography services for all occasions, special events, weddings, and groups. (210) 645-4279 www.orion008photography.com

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Back to Resource Information PIANOS The Hilton Palacio del Rio has 3 pianos for use in the public space. Pianos are provided at $375; however it is recommended that they be tuned prior to each use. The tuning fee is $175 and requires advance notice (prices are subject to change). Please note that there is an additional labor fee of $150 if you request a piano to be placed on top of portable staging. If your group requires additional pianos or pianos in outdoor/alternate locations, your Catering/Event Manager can rent them from an outside source. Back to Resource Information POOLS The pool is open 6:30am – 10:30pm, seven days a week. Guest room key card is required for entry and the pool is closed during severe weather. Back to Resource Information POST-CONVENTION MEETING We encourage our customers to meet with our General Manager during or after the meeting to provide and review feedback. Your Event Manager will coordinate a convenient time. Back to Resource Information POST EVENT REPORT For meetings and conventions with more than 50 rooms on peak night, your Event Manager will complete a Post Event Report. This report details room pick-up and food and beverage revenues. Back to Resource Information POSTING OF EVENTS The Hilton Palacio del Rio posts events at the Information Desk in the main lobby and at the three reader boards located in the Elevator Foyers on the Lobby and Mezzanine levels and 22nd floor. Back to Resource Information PRE-CONVENTION MEETING In order to introduce our clients to the key contacts of the hotel, we would like to arrange a pre-convention meeting a day or two prior to your main group arrival. Please advise your Catering/Event Manager as to who will attend from your organization and what a convenient time would be for this meeting (time ranges from 30 minutes to one hour).

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Please note that for smaller groups, a smaller more personalized meeting may be set up involving key operational department heads. Back to Resource Information

PRINTING SERVICES FedEx Office Print & Ship Center 4418 Broadway San Antonio, TX 78209 800-463-3339 (210) 821-6911 www.fedex.com/us/office Open 24 hours a day Back to Resource Information PRODUCTION GUIDELINES Your Event Manager will provide you with the hotel’s Production Resource Guide. Back to Resource Information PRODUCTION CREW MEALS Please contact your Catering/Event Manager regarding production crew dining in the hotel employee cafeteria. Back to Resource Information PUBLIC TRANSPORTATION The Airport Express is a shuttle that operates in the city of San Antonio, Texas. The shuttle picks up and drops off near the front of the hotel. The fare is $18 per person one-way and $32 round trip (prices subject to change). Bulk purchases of the shuttle passes are available for your attendees. Please consult your Catering/Event Manager for a shuttle schedule. Taxis are available from the hotel front door 24 hours a day. They are also readily available at the airport Back to Resource Information NEXTELS/CELL PHONES Please consult your Catering/Event Manager for assistance. All Event Managers are on cell number Nextel phones. Back to Resource Information

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RECYCLING At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to “Reduce – Reuse – Recycle” as much as we can. Back to Resource Information REGISTRATION ASSISTANCE If additional staffing is needed for your activity or hospitality desk, please consult with your Catering/Event Manager. Registration attendants are easily scheduled with sufficient notice. Back to Resource Information REGISTRATION DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks will be located in assigned areas near the group’s check-in. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Please note that all hospitality desks may be taken down each evening and reset for the next days use. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information REMOVAL OF FURNITURE CHARGES Parlor $500.00 Bedroom $250.00 Back to Resource Information RESERVATIONS - RAPID! : RESERVATIONS AUTOMATED PROCESSING INPUT AND DELIVERY SYSTEM Expedited reservation processing straight from your rooming list into our system. Eliminates dual entry process Accurate and efficient reservations Supports 3rd Party Clearinghouses

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No charge – it’s FREE www.hiltondirect.com/tools/toolssection.asp Back to Resource Information RESTAURANTS/LOUNGES

Enjoy Breakfast, Lunch, or Dinner on the Ibiza Restaurant and Patio Bar overlooking the San Antonio River Walk. Ibiza’s diverse menu includes a wide selection of Mexican, Southwestern, and Mediterranean favorites. Try one of our famous Ibiza-Ritas or one of the Fruit-Flavored Margaritas like the Mango, Strawberry, or Prickly Pear. Live Music most Friday

and Saturday nights.

From NASCAR to Footballs, Tex’s Sports Bar has it all! Relax and sit back on our beautiful River Walk Patio while you sip on one of Tex’s Specialty drinks like a Mango Colada or the famous

Tex’s Rita. Watch your favorite Sporting event or enjoy live music on most weekends. Open 4:00 p.m. weekdays and noon on weekends.

Established in 1974, world-famous Durty Nelly’s Irish Pub features nightly sing-a-longs. Shell-your-own peanuts while you enjoy the selection of Draught Beers along with a full bar. A full menu is offered daily. Open daily for lunch at 11:30 a.m. Monday-Saturday and 12 noon on Sunday with Entertainment daily.

For a more relaxing atmosphere, try the Rincon Alegre Lobby Bar with four large Bay Windows overlooking the beautiful San Antonio River Walk. The Lobby Bar is a great place to meet for pre-dinner cocktails.

Back to Resource Information RESTAURANT RESERVATIONS Reservations are strongly recommended for all restaurants in the hotel and in San Antonio, whether it is for a table of four or a dine-around for 250. Back to Resource Information

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RESTROOMS Public restrooms are located in the following areas: Mezzanine Level near the Salon Del Rey Ballroom and at the North End of the building; 22nd Floor near the elevator foyer; Restrooms in Durty Nelly’s Irish Pub, Tex’s Sports Bar and Ibiza Restaurant are for patrons and Hotel guests only. Back to Resource Information RESUMES Your Catering/Event Manager will create a personalized Resume, designed to outline your schedule of events and itemize any special needs. This Resume will inform all departments within the Hotel of activities and arrangements specific to your group. Back to Resource Information RIGGING Your Event Services Manager will provide you with the Production Resource Guide. Back to Resource Information ROBES Robes are provided for our VIP’s and Suites Guests. Back to Resource Information ROPES/STANCHIONS Ropes and Stanchions: Fourteen stanchions with connecting rope. For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information ROOMING CODES/ROOMING LISTS The following are the room category and special service codes that are utilized by the hotel’s reservations department. It will assist us greatly if you use these codes on the rooming lists you send to the Hilton Palacio del Rio: Accommodations Codes D2- 2 Double Beds D2RV- 2 Double Beds River View K1- 1 King Bed K1RRC- 1 King Bed Accessible Room K1RV- 1 King Bed River View RR- Bed Type Assigned @ Check-in (Run of House)

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RRRV- Run of House River View RRRRP- Parlor Only (Imperial Suite) RRJRP- Executive Suite Parlor NS-Non Smoking (entire hotel is 100% non smoking) BILLING INSTRUCTIONS: ACM - All Charges to Master R&TM - Room & Tax to Master R&TZ - Room & Tax to Zachry IM - Incidentals to Master ROA - Responsible for Own Account ROI - Responsible for Own Incidentals GMA - GTD to Master GCC - GTD to Credit Card (Credit card to be provided on rooming list) Back to Resource Information SAFES/SAFE DEPOSIT BOXES Available at the front desk 24 hours a day at no charge to our guests. Back to Resource Information SECURITY If required, in our sole judgment, in order to maintain adequate security measures in light of the size and/or nature of your function, you will provide, at your expense, security personnel supplied by a reputable licensed guard or security agency doing business in the city or county in which we are located, which agency will be subject to our approval. Such security personnel may not carry weapons.

Back to Resource Information

SHIPPING AND RECEIVING PROCEDURES

The Hilton Palacio del Rio has established the following procedures for shipping and receiving convention materials. Your cooperation in adhering to these procedures will provide for efficient handling of your materials. Please review these carefully and acknowledge receipt by signing and returning a copy of each page.

All convention materials, brochures, office supplies, exhibits, etc. shipped to the hotel for use in the convention offices, and registration areas, MUST BE SHIPPED PREPAID. No outside shipping of food or beverage is allowed in the hotel without prior approval from your Event Manager, especially items that need to be refrigerated. The hotel is not liable for any refrigerated packages. Please contact your Event Manager if you have any questions. To expedite receipt of your materials, please use the following label format:

* Onsite Representative *All deliveries will be released to the addressee only. HILTON PALACIO del RIO Signatures are required for release.

200 South Alamo San Antonio, TX 78205 • Number all boxes, i.e.; 1 of 20, 2 of 20, etc.

• Log Contents of each box. • Advise Manager of your shipping requirements • COD shipments will not be accepted • Provide in-house exhibitors or vendors with

shipping and receiving procedures.

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Phone: 210-222-1400 Hold for arrival: Date/Month/Year (Conference Name)

Hotel Event Manager:

Box Storage Requirements:

• Maximum number of boxes accepted is 20 boxes. Anything over 20, please contact your Event

• Manager. • Deliveries will not be accepted more than 3 days prior to arrival date. • If applicable, all shipped materials must be delivered to the designated storage room in

the Hotel for the Group. DROP SHIP DELIVERIES WILL NOT BE ACCEPTED • Due to hotel liability, team members are not allowed at any time to assist with loading or

unloading of shipment materials. The hotel does not provide any equipment, i.e. forklift, flatbeds, etc. Failure of compliance may result in additional charges or refusal to accept

packages by the hotel. • Employees of the hotel are not authorized to assist with transport of packages to/from the

Convention Center. Package Fees:

• An In-house Handling Fee of $5.00 per box will be assessed for all incoming packages. This fee includes movement and deliveries within the hotel. Additional gratuity is optional.

• A Return Shipment Handling Fee of $5.00 per box will be assessed for all outgoing packages in addition to shipping fees. Please contact the Bell Desk for assistance.

• A $50 Fee to Break Pallet (each), plus $1/per box to bring in and store in the hotel. • $15.00 per Display Booth Case to bring in and store in the hotel.

Prior arrangements must be made with your shipping company for return shipments. Limited supplies are available for guest use in the Self-Service Business Center at the

north end of the lobby.

HOTEL EXHIBIT STORAGE

If you have scheduled exhibits or displays as part of your program at the Hilton, additional guidelines should be included in your exhibitor information package: The Hilton Palacio del Rio provides limited storage. We recommend that you utilize a drayage firm which will receive, store, deliver, and return exhibit materials and freight.

All freight should be delivered on the exhibit setup date as scheduled in your program. Cases containing portable exhibit booths are considered freight.

If applicable, all shipped materials received by the hotel must be inside delivery to the designated room/storage area.

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Hotel is not equipped to dismantle or transport any of the above items. Due to limited storage, exhibit materials will not be accepted at the Hilton Palacio del Rio if exhibits are scheduled off-site (La Villita or Convention Center.) Please refer to “optional drayage” listed below.

Optional Drayage Firms:

Freeman Decorating Phone: 1-210-227-0341 Eagle USA Phone: 1-800-333-9436 Profit Freight Phone: 1-800-241-6690 Yellow Freight Phone: 1-800-610-6500

Please sign and initial each page and return via fax (210-270-0796) within two weeks.

Back to Resource Information

SHOE SHINE Shoe shine machines are located in our Imperial Suites, as well as the lobby bar.

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SHOPPING Local Shopping

Alamo Quarry Market 255 E. Basse Road (at Hwy. 281) (210) 824-8885 Shops, Restaurants and Movie Theatre Store Hours Vary The Collection at Broadway and Sunset 7959 Broadway (210) 363-8380 Shops, Restaurants and Bikram Yoga Open Monday – Saturday, 10am – 6pm Store Hours Vary Restaurants Open Sunday Huebner Oaks Shopping Center 11045 & 11745 Interstate 10 (210) 694-4312 Upscale Shops, Entertainment and Restaurants Open Monday – Saturday, 10am – 9pm Open Sunday, 12 Noon – 6pm La Villita One Block South of the Hilton Palacio del Rio

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National Historic District (210) 207-8610 Shops, Galleries, Restaurants and the Arneson River Theatre Open Daily, 10am – 6pm Market Square 541 – 612 West Commerce St. (210) 207-8600 100+ Shops Across From Farmers Market Plaza (64 Shops) Mi Tierra Café Open 24 Hours North Star Mall Loop 410, between San Pedro Ave. and McCullough Ave. (210) 340-6627 Numerous Shops, Restaurants and Food Court Open Monday – Saturday, 10am – 9pm Open Sunday, 12 Noon – 6pm Rivercenter Mall 849 East Commerce (210) 225-0000 125 Shops and Restaurants on the Riverwalk AMC Rivercenter 9, IMAX and IMAX 3-D Comedy Club Stores Open Monday – Saturday, 10am – 9pm Stores Open Sunday, 12 Noon – 6pm Restaurants and Clubs Open Later Shops at La Cantera Loop 1604 and Interstate 10 (210) 582-6255 Open-air, Elite Shops Restaurants and Movie Theatre Open Monday – Saturday, 10am – 9pm Open Sunday, 12 Noon – 6pm Back to Resource Information

SIGNAGE/BANNERS The Hilton Palacio del Rio takes pride in the condition and aesthetic appearance of our facility. In order to maintain a quality image for all Hotel guests, there are a few things we ask of you during your stay: Only professionally printed signage is allowed in the meeting/convention areas. These signs can be used with easels or in sign stands. No handwritten signs or flipcharts are allowed outside the meeting rooms.

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No banners can be hung along the walls of the Public Areas. Banners may be hung from the skirting of the hospitality desks and at outdoor functions. Hotel personnel must provide the labor to hang the signs.

In addition, nothing is to be placed over exit doors or located to conceal or obscure any exit.

Back to Resource Information SITE INSPECTION/PRE-PLANNING Information on menu tastings and comp rates available upon request. Back to Resource Information SMOKING The Hilton Palacio del Rio is a 100% Non-Smoking Hotel. Our Smoking Oasis is located in the Terrace Garden on the fifth floor.

Back to Resource Information SOUND SYSTEM Larger hotel meeting rooms and ballrooms have a basic sound system. There may be fees assessed for certain hookups as well as hourly labor charges. This would include wired microphones, wireless microphones, CD players, recorders, and concert quality sound systems. Please contact Swank Audio Visuals directly at 210-299-5111 to discuss your audio needs. Sound systems will be required for all outdoor locations. Please make note of the hotel’s noise curfews: No sound system functions can take place outdoors before 8 a.m., and all outdoor evening functions must end no later than 10 p.m. Some smaller meeting rooms do not have sound systems installed. Small sound systems can be added for soft spoken presenters. Please contract Swank Audio Visuals directly for information.

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SPECIAL MEAL REQUESTS Please consult with your Catering/Event Manager for any special meal requests. The Executive Chef is pleased to accommodate your requests to the best of his abilities.

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STORAGE Storage for your advance boxes and convention supplies is quite limited at the Hilton Palacio del Rio. If you are anticipating shipping a large volume of materials, we suggest

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you consult your Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in your office or hospitality room set up. Hotel cannot provide security. If shipping valuables, please make arrangements to hire and pay for outside security. Concierge and Business Center will make every effort to accommodate your shipping needs.

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SUITES

Executive Suites King / Parlor 515-516 519-520 1204-1205 1609-1610 1815-1816 2004-2005 Imperial Suites 2104-2105-2107 2109-2110-2112 2118-2120-2121 2123-2124-2126

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TAXES The current Texas State General Excise Tax is 16.75%. The current Texas State Hotel Tax is 6% (includes state tax). All goods and services are subject to state tax including but not limited to food, beverage, labor, and gratuities. Back to Resource Information TAXICABS For the city of San Antonio, there are a total of 14 taxi companies available to our guests. Several taxicabs are usually waiting at the Front Drive at any given time and the Bell Staff or Front Drive Door Attendants will be happy to call one, if necessary. The standard rate for transfers from the San Antonio International Airport to the Hilton Palacio del Rio is approximately $22 plus gratuity.

Back to Resource Information TEAM MEMBER RECOGNITION Please help us recognize our team members who stand out by providing service above and beyond the ordinary. Simply fill out a card available at the Front Desk with a team member’s name and brief description of how your stay was improved.

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Back to Resource Information TELEPHONES/TELECOMMUNICATIONS The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Telecommunications Department or appropriate team members, if you need the use of a phone for your program. House phones

Used for in-house, local and toll-free calls only. Price is $25+ tax per day. DID Lines The installation fee is $75 per day plus tax plus price of all calls. DID lines can be used for Long Distance, minimal PC and fax can work as well. The following are enhancements that can be added to a DID Line: Speaker Phone @ $110 per day, hardware rental only, price does not include phone line. Voicemail capabilities @ $75 per week, enhancement price only, does not include phone line. B1 Telephone Lines Outside line, not connected to the hotel switchboard. (Dedicated Number) This line should be ordered when a client requires continuous use for PC, faxing or will be using the phone to make outside calls on a constant basis. The hotel operators need (2) days notice before we can activate the lines. The phone company/hotel operators require minimum (2) weeks notice for more than (2) lines. The fee is $700 per day plus price of all calls.

Internet Access Broadband Access – T1.5 or greater (Call for price quote) DSL - (Call for price quote) Devices - (Call for price quote)

Guest Room Calls Type of Call Instructions Rates Direct Dial-Bill to Room EMERGENCY 9+911 No Charge Room to Room No Charge Local 9+Number $.50 plus tax

$.10 per minute after 60 minutes

800/888/8xx toll free 9+1+Number Toll Free 1st 60 Minutes, $.10/minute

thereafter Long Distance 9+1+Number AT&T Operator assisted rate

less 50%

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International 9+011+CC+CC+Number AT&T Operator assisted rate (by country)

Local, Long Distance and International Calls will be billed to your account only when the call is answered. Applicable Taxes will be added - Rates subject to change. You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance and Operator Services. AT&T is our local carrier. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier. Direct Complaints to: Federal Communications Commission, FCC Enforcement Division; CCB Room 6202; Washington, DC 20554. State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223 800-342-3377

Voice Mail Voice Mail enables you to receive your messages when you are outside the hotel. Once the guest has checked out, he or she can no longer retrieve message from their room phone.

To hear messages, if the red light is flashing on your guest room telephone: 1. Lift the receiver 2. Press MESSAGE key. 3. Follow recorded instructions. Should you require assistance while using Voice Mail, simply press the “*” key at any time.

Video Teleconferencing Video teleconferencing equipment can be installed in all meeting rooms. Please contact Swank Audio Visuals directly at 210-299-5111 for more information. Back to Resource Information TENTS Please contact your Catering/Event Manager regarding rental of small tents.

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THEME PARTIES Famous for spectacular theme parties, our award winning catering department can arrange an unforgettable dinning experience. Meet with your Catering/Event Manager and ask for a copy of our latest and most popular menus and productions. Back to Resource Information

TOURS/SIGHTSEEING Tours of the area take many forms in San Antonio. There are Narrated River Cruises, Hill Country Wine Tours, Trolley Tours and Segway Tours.

Back to Resource Information TRASH REMOVAL Hotel staff will provide receptacles for trash and dispose of trash on a regular basis.

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TUXEDOS/FORMAL WEAR If you are anticipating a large delivery of tuxedos on site, please advise your Catering/Event Manager in advance. The following companies offer tuxedo rentals: Al’s Formal Wear 205 NW Loop 410 (across from North Star Mall) San Antonio, TX (210) 525-1679 www.alsformalwear.com Puttin’ On The Ritz 6483 Blanco Rd. San Antonio, TX (210) 342-0002 www.rentaweddinggown.com Rex Formal Wear Rental & Sales 7219 San Pedro Ave. San Antonio, TX (210) 824-2889 www.rexformalwear.com Back to Resource Information

VOICE MAIL All guest rooms have a voice mail message service. Group voice mails may be left; however, please note that this process is time consuming as each room number needs to be

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programmed individually. Therefore, labor fees may be assessed. For messages in excess of 25 rooms, a service charge of $1.00 per room will be assessed. Please discuss any specific requests with your Catering/Event Manager.

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WEATHER Depending on the season, the weather at the Hilton Palacio del Rio varies from a low of 25 degrees Fahrenheit to a high of over 100 degrees Fahrenheit. Before visiting the Hilton Palacio del Rio, we recommend that guests check the local listings to determine the weather conditions. Back to Resource Information WHEELCHAIRS If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If a guest requests that we rent a wheelchair, please note that we can coordinate the rental, but will be unable to cover the expense. The following company has wheelchairs and electric scooters for rent and will deliver to the Hilton Palacio del Rio: Tom’s Wheelchair Repair 118 Broadway San Antonio, TX 78205 (210) 223-7878

Back to Resource Information WIRED PAYMENT If you would like to have payment wired, please notify your Catering/Event Manager or Credit Manager, and instructions will be faxed to you. Back to Resource Information WORSHIP SERVICES The following is a list of nearby locations. • Baptist

First Baptist Church 515 McCullough San Antonio, Texas 78215 phone: 210-226-0363 • Buddhist Rissho Kosei-Kai

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210-561-7991 6083 Babcock Rd San Antonio TX 78240-2139 Services in English Sunday Service: 10:00am - 12:00pm Lotus Sutra Study: Tuesday, 7:00pm - 9:00pm • Catholic St. Joseph's Downtown Church 623 East Commerce Street San Antonio, Texas 78205 210-227-0126 Mass Schedule: Saturday 12:00 noon, 6:15pm Sunday: 8:00am (Spanish), 11:00am, 12:30pm Weekdays: 12:00 noon • Christian East Commerce Church of Christ 2706 E. Commerce Street San Antonio, Texas 78203 United States Telephone Number: (210) 222-9152 Total Membership: 50 Times of Worship and Bible Study: Sunday Morning Bible Study 10:00am, Sunday Morning Worship 11:00am, Sunday Evening Worship 6:00pm, Wednesday Night Bible Study 6:00pm • Church of God (Pentecostal) Church of God 7th Day Alamo 404 N Alamo St San Antonio, TX 78205 (210) 622-3191 • Episcopal St. Mark’s Episcopal Church 315 East Pecan Street San Antonio, TX 78205 210-226-2426 www.stmarks-sa.org • Jehovah’s Witness Jehovah’s Witnesses 311 Groff Avenue San Antonio, TX (210) 434-8584

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• Jewish Temple-Beth-El 211 Belknap Pl. San Antonio, TX (210) 733-9135 • Lutheran St. Paul Lutheran Church 2302 South Presa St. San Antonio, TX (210) 532-7341 Sunday: 9am, 10:30am, 11:30am • Methodist Travis Park United Methodist 230 E. Travis St. San Antonio, TX (210) 226-8341 • Mormon Church of Jesus Christ of Latter-Day Saints 2103 St Cloud San Antonio, TX 78212 9am & 1pm • Protestant Air Force Village II Protestant Church 5100 John D Ryan Blvd San Antonio, TX 78245 Map (14.92 miles) (210) 677-8987 Back to Resource Information ZIP-OUT CHECKOUT With Zip Checkout, your room folio is at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension 4 to Checkout. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Back to Resource Information

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200 South Alamo Street San Antonio, TX 78205

Return to: Credit Office Phone: 210-270-0776 Fax: 210-222-0235 Email: Isabel_Montero@hilton.com

Credit Application

Please provide us with the following information; application must be completed to be considered for credit. Group Name: Dates: ______________________

Company Name: _________________________________________________________________________________

Parent Company (if applicable):_____________________________________________________________________

Billing Address:__________________________________________________________________________________

Street Address (No P.O. Boxes)_____________________________________________________________________

City:_____________________________________________________________State:____________Zip__________

Telephone: ___ Fax:_____________________________________

Accounts Payable Contact____________ __________________Telephone:_________________________________

Email:__________________________________________________________

DIRECT BILLING HAS BEEN REQUESTED AS INDICATED:

1. Guestroom Accounts All charges for specified guests - Provide List _______Room & Tax only for specified guests - Provide List 2. Catering All Catering/Banquet charges 3. Miscellaneous Provide List Credit References - Required Please provide three Hotel references from the past 12 months.

Name of Hotel City Tel # Date of Stay

1.______________________________________________________________________________________________

2.______________________________________________________________________________________________

3.______________________________________________________________________________________________

Company Representatives - On Site Contacts (Names and Titles):

1. 2.____________________________________________

Bank Reference: Bank Name:___________________________________

Phone:: Acct #:________________________ AGREEMENT & RELEASE:

I (We) agree if credit is extended, to pay the amount due upon receipt of the first statement. In accordance with the Privacy Act, Freedom of Information Act, the Fair Credit Reporting Act, and any similar federal, state or local statutory or common laws or regulations. I (We) expressly authorize the above-named references, any credit reporting agency, any law enforcement agency (federal/state/local) and any person or entity with knowledge of information relevant to this request for credit to release this information to the hotel (together with its owners, partners, subsidiaries and affiliates, and their officers, directors, agents and employees, "Hotel") and Hotel to request, obtain and use such information as it sees fit. I (We) hereby agree to release, indemnify, defend and hold harmless Hotel and any or all other persons or entities, including without limitation those providing information, from any and all liability, for losses, claims, injuries, liabilities, and damages of whatever kind of nature, whether known or unknown, including without limitation those based upon defamation, invasion of privacy, and rights of publicity and personality, which may at any time arise or accrue to me (us) or my (our) heirs, successors, parents, subsidiaries, assigns, officers, directors, employees, agents or other persons or entities claiming by or through is, on account of provision of such information or reliance on such information or on other information gathered pursuant thereto and hereto. I (We) hereby authorize this Credit Application and release to be shown and delivered to such persons, with a copy of this Credit Application and release to be as valid as the original.

Authorized Signature: Date: ______________________

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HILTON PALACIO DEL RIO

CREDIT CARD PAYMENT AUTHORIZATION FORM Please complete all areas below. Incomplete requests may be rejected. This form must be received at least 5 business days prior to the Check-In, or by specified date in Event Contract, to ensure acceptance of the credit card to be charged. Do not send completed form by email. FAX COMPLETED FORM TO: ATTN:________________________________ HOTEL USE ONLY: Date: ________________________ Authorized Amount: Approval Code: Date: CARDHOLDER - Please complete the following section and sign/date below. Guest / Group Name: Check-In / Event Date: Name of Person/Group Making Reservation: Phone: Cardholder Name as it Appears on Credit Card: Cardholder Billing Address: City: State: Zip: Daytime /Business Telephone: Evening Telephone: Credit Card Number: Expiration Date: Credit Card Type: (Circle one) Visa/MasterCard American Express Discover JCB Diners Club Credit Card Issuing Bank Name: Bank Phone Number (from back of your credit card): I agree to cover the following categories of charges: (Please circle) All Charges Room & Tax Food & Beverage Retail Recreation I agree to cover the above categories of charges up to a Maximum Amount of $ __________________ DIRECT BILL ACCOUNT PAYMENTS ONLY: (For direct billing customers paying by credit card) Name on Invoice/Statement _______ Date on Invoice/Statement ______________ Invoice/Statement Number _________________________________Authorized Amount $_______________________ Note: Charges for room and tax, group deposits or direct bill account payments will be charged to your credit card immediately. Any incidental charges circled above will be charged at the time of check-out. Amount to be immediately charged to credit card for room and taxes or deposit: $______________ Final Balance Billed to Credit Card (hotel use only): $_______________ By signing below, you authorize the hotel to charge your credit card immediately for the amount indicated above up to the “Maximum Amount” indicated above. You further acknowledge that if “all charges” has been selected, then all guest/group related charges (less Deposit) will be charged to the above card number at the time of check-out or event conclusion. Cardholder Signature: Date:

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EXHIBIT PHONE/ELECTRICAL RENTAL

PAYMENT AND GUARANTEE FORM

CONFERENCE NAME: COMPANY NAME: FUNCTION DATE: ______________________________________________________________ TYPE OF EXHIBIT: _____________________________________________________________ DESCRIPTION OF EXHIBIT MATERIAL: ____________________________________________ (Weight, Size, & Quantity of Boxes) SHIPPING & DELIVERY DATE: ____________________________________________ (Must be delivered no more than 3 days prior to exhibit setup date) Shipment must be delivered to designated storage room for group. DROP SHIP DELIVERIES WILL NOT BE ACCEPTED. CREDIT CARD TYPE: American Express MasterCard Visa Diners Club Discover Carte Blanche Enroute Other CREDIT CARD NUMBER: EXPIRATION DATE: NAME AS IT APPEARS ON CARD: BILLING ADDRESS: PHONE NUMBER: FAX NUMBER: ________ This form authorizes the HILTON PALACIO DEL RIO to apply the following services requested: Telephone Line _________ Electrical Power (This does not include a powerstrip or extension cord) Type of electrical power required? Internet Access __________ ($210 per user, per day) Desk Phone ___________ Powerstrip__________ or Extension Cord (Will be ordered through our in-house Audio Visual Company at an additional cost) Signature on credit card Date

200 South Alamo Street, San Antonio, Texas 78205-3299 Phone: 210-270-0776 Fax: 210-270-0796

Revised 6.29.10

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REQUEST FOR INTERNET ACCESS

Convention Name: Company Name: Client Contact: Phone: Fax: Email: ____________________________ Business Address: City: State: Zip:

PAYMENT OPTIONS - please check one

Direct billing for accounts with prearranged credit through the credit office.

Master Account Number:__________________________________________________________ (Credit applications must be submitted 6-8 weeks from convention date. Direct Billing will not be approved for expenses less than $5,000)

Credit Card Type of Card: Number: Exp Date: Card Holders Signature:

Charge to guest room. May only be charged to guest room if the room has been checked in with an approved credit card, or approved for master account billing of room, tax and incidental charges.

All connections are Ethernet 10baseT. Internet access is through a shared DSL. Your equipment requires an installed Ethernet Card w/RJ45 female adapter. 8.125% sales tax will be added to all charges. The starting fee is $210 per user per day. Please refer to the chart below for more detailed information. All orders including a High Speed Internet request must be received at least 14 business days prior to the installation date. A high speed survey must also be submitted for each room requesting the service in order for the installation to be completed. By your signature, you authorize the requested installation and accept responsibility. Cancellation fee applies in the amount of one day of requested service. THIS INCLUDES ALL ASSOCIATED CHARGES (including tax), AS WELL AS ANY LOSS OR DAMAGE TO RENTAL EQUIPMENT. Prices are subject to change without notice. Please contact the Meetings & Conventions Manager before placing your order to confirm rates.

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Client Signature: Date: Meetings & Conventions Manager: .

PLEASE RETURN VIA FACSIMILE TO: 210-270-0796

High Speed Internet Full dedicated 1.54 Mbps SDSL Circuit ( 7 days in advance to setup) ....................... $2,500 per day (unlimited users)

Shared SDSL Circuit: # of users PC Laptop 1-2 3-7 8-14 15+

Total Users___________ (service charge is per day per user)

Requirements:

Labor Charge: Any order that requires additional wiring will be subject to additional labor charge according to the following: Monday – Friday 8:30 am – 4:00 pm $100 per hour (1 hr. minimum) // Saturday, Sunday, Holid $175 per hour (1 hr. minimum)

Computer Technical Support can be provided: Monday - Friday 8:30 am – 4:00 pm $150 per hour (1 hr. minimum)

Saturday, Sunday, Holidays $300 per hour (1 hr. minimum) Sub Total: 8.125% Sales Tax: Total Charge

Including Tax:

$210 $190 $170 $150

• PC or Laptop running Microsoft Windows 95, 98, ME, XP, NT (must have ADMIN access) • Ethernet Network Interface Card (NIC) not wireless • Patch cord • TCP / IP Protocol loaded • Internet Web Browser – Microsoft Internet Explorer or Netscape Navigator

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REQUEST FOR TELECOMMUNICATION SERVICES

Convention Name: Company Name: Client Contact: Phone: Fax: Email: Business Address: City: State: Zip:

PAYMENT OPTIONS - please check one

Direct billing for accounts with prearranged credit through the credit office. Master Account

Number: (Credit applications must be submitted 6-8 weeks from convention date. Direct Billing will not be approved for expenses less than $5,000)

Credit Card. Type of Card: Number: Exp Date: Card Holders Signature:

Charge to guest room. May only be charged to guest room if the room has been checked in with an approved credit card, or approved for master account billing of room, tax and incidental charges.

8.125% sales tax will be added to all telecommunication service options. Billing of calls to your account will occur after service has been disconnected. Therefore, separate billings for service and usage should be expected. Orders received with less lead time will be assessed a $30 charge per line. By your signature, you authorize the requested installation and accept responsibility. THIS INCLUDES ALL ASSOCIATED CHARGES (including tax), AS WELL AS ANY LOSS OR DAMAGE TO RENTAL EQUIPMENT.

BASIC PHONE CONNECTIONS Service Qty Total Option 1 In-House Phone (restricted) existing wall phones ......................................... No charge 2 In-House Phone (restricted) tabletop desk phone .......................................... $25 per set-up 3 House Phone (unrestricted) tabletop desk phone or existing wall phone ...... $50 daily + cost LD 4 Direct Inward Dial Line (unrestricted) for: ................................................... $75 daily + cost LD 4a Tbl. Top w/7 digit number/inward or outward ........................................ 5 Fax Line - Outward ................................................................................. 6 Computer Lines – Outward ...................................................................... 7 Speaker Phone .............................................................................................. $165 daily includes equip. & Phone line 8 Voicemail added to any service .................................................................... $75 one time fee

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SERVICE OPTION NUMBER

QUANTITY

OPTION PRICE

LOCATION / ROOM

INSTALLATION DATE / TIME

DISCONNECTION DATE / TIME

PHONE NUMBER NEEDED IN ADVANCE

Yes / No Yes / No Yes / No Yes / No Yes / No

Sub Total: 8.125% Sales Tax Total:

Client Signature: Date: Event Manager:

PLEASE RETURN VIA FACSIMILE TO 210-270-0796, ATTN: EVENT MANAGER

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SECURITY FORM

It is my understanding that there will be a cost of $100 for each lock that is re-keyed at our (office/storage) room, (name of room), over the dates of (dates). However, if I return (# of keys) of keys issued (maximum of 4 keys), I will only be charged $45.00 for each lock. This charge will be posted to my master account, (master #), handled through Engineering. If any keys are lost, the room will be rekeyed and the full amount of $100 for each lock will be charged. I have requested a total of (# of key / keys) and it will be my responsibility to issue keys to the following individual(s).

1. 3.______________________

2. 4.______________________

All of the above will take full responsibility for the security of my equipment or items left in the room (the hotel security will only have {1} key to be used for emergency only). The Hilton Palacio del Rio will not be responsible for any loss or damages on any equipment or items in the secured room.

HILTON PALACIO DEL RIO COMPANY By: By:_____________________ Title: Title:___________________ Issued Keys to: Date:___________________ Returned Keys to: _______________ Date:___________________

(Upon receipt of keys - a copy of this form should be provided to the association)

(NOTE - keys returned to Convention Service Manager or Front Office Manager on duty only)

cc: Security Engineering Credit Front Office

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SHIPPING AND RECEIVING PROCEDURES

The Hilton Palacio del Rio has established the following procedures for shipping and receiving convention materials. Your cooperation in adhering to these procedures will provide for efficient handling of your materials. Please review these carefully and acknowledge receipt by signing and returning a copy of each page. All convention materials, brochures, office supplies, exhibits, etc. shipped to the hotel for use in the convention offices, and registration areas, MUST BE SHIPPED PREPAID. No outside shipping of food or beverage is allowed in the hotel without prior approval from your Event Manager, especially items that need to be refrigerated. The hotel is not liable for any refrigerated packages. Please contact your Event Manager if you have any questions. To expedite receipt of your materials, please use the following label format: * Onsite Representative *All deliveries will be released to the addressee only. HILTON PALACIO del RIO Signatures are required for release.

200 South Alamo San Antonio, TX 78205 Phone: 210-222-1400 Hold for arrival: Date/Month/Year (Conference Name) Hotel Event Manager:

Box Storage Requirements:

• Maximum number of boxes accepted is 20 boxes. Anything over 20, please contact your Event Manager.

• Deliveries will not be accepted more than 3 days prior to arrival date. • If applicable, all shipped materials must be delivered to the designated storage room in the Hotel

for the Group. DROP SHIP DELIVERIES WILL NOT BE ACCEPTED • Due to hotel liability, team members are not allowed at any time to assist with loading or

unloading of shipment materials. The hotel does not provide any equipment, i.e. forklift, flatbeds, etc. Failure of compliance may result in additional charges or refusal to accept packages by the hotel.

• Employees of the hotel are not authorized to assist with transport of packages to/from the Convention Center. Package Fees: • An In-house Handling Fee of $5.00 per box will be assessed for all incoming packages.

This fee includes movement and deliveries within the hotel. Additional gratuity is optional. • A Return Shipment Handling Fee of $5.00 per box will be assessed for all outgoing

packages in addition to shipping fees. Please contact the Bell Desk for assistance.

• A $50 Fee to Break Pallet (each), plus $1/per box to bring in and store in the hotel. • $15.00 per Display Booth Case to bring in and store in the hotel.

Prior arrangements must be made with your shipping company for return shipments.

• Number all boxes, i.e.; 1 of 20, 2 of 20, etc. • Log Contents of each box. • Advise Manager of your shipping requirements • COD shipments will not be accepted • Provide in-house exhibitors or vendors with

shipping and receiving procedures.

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Limited supplies are available for guest use in the Self-Service Business Center at the north end of the lobby.

ACCEPTED AND AGREED TO: By:___________________________________ Title:_________________________________ Company:_____________________________ Date:_________________________________

HOTEL EXHIBIT STORAGE

If you have scheduled exhibits or displays as part of your program at the Hilton, additional guidelines should be included in your exhibitor information package:

The Hilton Palacio del Rio provides limited storage. We recommend that you utilize a drayage firm which will receive, store, deliver, and return exhibit materials and freight. All freight should be delivered on the exhibit setup date as scheduled in your program. Cases containing portable exhibit booths are considered freight. If applicable, all shipped materials received by the hotel must be inside delivery to the designated room/storage area. Hotel is not equipped to dismantle or transport any of the above items. Due to limited storage, exhibit materials will not be accepted at the Hilton Palacio del Rio if exhibits are scheduled off-site (La Villita or Convention Center.) Please refer to “optional drayage” listed below. Optional Drayage Firms: Freeman Decorating Phone: 1-210-227-0341 Eagle USA Phone: 1-800-333-9436 Profit Freight Phone: 1-800-241-6690 Yellow Freight Phone: 1-800-610-6500 Please sign and initial each page and return via fax (210-270-0796) within two weeks. ACCEPTED AND AGREED TO: By:___________________________________ Title:_________________________________ Company:_____________________________ Date:_________________________________