Hosted Exchange Benefit

8/3/2019 Hosted Exchange Benefit

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Hosted Messaging &Collaboration

Joo Brazo

[email protected] Technology Specialist


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Agenda

HMC Solution Overview

Hosted Windows Sharepoint Services

Hosted Exchange

Hosted Office Communications Server

Architecture Features

Provisioning

Monitoring and Reporting


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Exchange Server 2007

Investment Themes

OperationalEfficiency

Anywhere

Access

Built-in

Protection

Enterprise-class availability at lower costProtection from internal and external threatsSimplified compliance for the organization

Unified messaging solutionOutlook experience from desktop to mobile devicesEfficient collaboration: meetings and document sharing

Optimized for performance and scalabilityEasier and more flexible deploymentGreater administrator productivity


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Seamless End-User Experience With MobileE-Mail Access Means Lower Support Costs

Improved policy support

Encryption and wipe of storage card Enforce policies for PIN expiration, complexity, and re-use rules

Rich Outlook experience on the mobile device

Significantly improved e-mail triaging: HTML e-mail, flags

Access to SharePoint/UNC documents linked in e-mails Search the entire mailbox on the server from the device

Enable/change OOF from device

Device provisioning and first time sync of device experience madesignificantly easier and less costly

New Exchange 2007 Auto-discovery framework makes it even easier

NO MORE server name

Easier e-mail address

Automatically download policies

Self-service model allows scale


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18 April 2008 | Page 6

End User Value PropositionOutlook Experience From Desktop To Mobile Devices

By 2007 telework will be practiced by more than 60 million people- Gartner Management Update 2004

Built-in: no special server or services requiredRich access for the many, not the few

Get MoreDone!

Peace OfMind!


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Hosted Messaging and Collaboration Provides A Platform,Business & Technical Guidance To Enable SaaS Scenarios

Business-ClassE-mail

MobilityUnifiedCommunications

Hosted CRM

Hosting

Platform

SolutionDelivera

bles

BusinessDesignSessions

SalesTraining

Dep

loymentTraining

Architecture

DesignSessions

HMC 4.0 HMC 4.5 HMC 5.0+ CRM 4.0


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Application Templates Enable NewOpportunities ForPartners BeyondTeam Workspaces

Basic configuration for commonprocesses and workgroup tasks

Facilitate end user adoption

Showcase platform capabilitiesfor targeted deployments

Starting point for deeper solutionsand business impact

Richer fit and value in Office SharePointServers pre-built workflows, design tools,community kits

Partner solutions: deploy, customize,verticalize, integrate

Microsoft is making a

big bet on SharePoint3.0. This is a wisemove since themarket trends towardcollaborative toolsthat are more

functional and offermore value.

- Tier 1 Research, 2007

March 21, 2007 -Microsoft PutsSharePoint 3.0 in the

CloudOnline hosting companies cannow offer features ofMicrosoft's WindowsSharePoint Services 3.0 andExchange Server 2007collaboration and

communication tools.
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The New Fantastic 40 Application Templates

Address Common Needs For Basic Applications

Absence Request & Vacation Schedule Budgeting &Tracking Multiple Projects

Bug Database

Call Center

Change Request Management

Compliance Process Support Site

Contacts Management

Document Library & Review Event Planning

Expense & Reimbursement Approval

Help Desk

Inventory Tracking

IT Team Workspace

Job Requisition and Interview Mgmt

Knowledge Base

Lending Library Physical Asset Tracking and Mgmt

Project Tracking Workspace

Room and Equipment Reservations

Sales Lead Pipeline

Board of Directors Classroom Management

Clinical Trial Initiation and Mgmt

Competitive Differentiation Site

Discussion Database

Employee Activities Site

Employee Self-Service Benefits

Employee Training Emergency Mgmt for Govt Agencies

Equity Research

Manufacturing Process Management

Marketing Campaign Planning

New Product Development

New Store Opening

Product Portfolio & Profitability Mgmt

Request for Proposal Sports League

Team Work Site

Timecard Management

Vendor Performance Rating

Multi-language and extra functionality* English Only and user-ready**(server admin templates install at server level) (site admin templates install at sitelevel)


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What Is Hosted Exchange 2007?

Builds on Exchange Server 2007:

Allows hosters to offer comprehensive messaging services for

small to medium-sized businesses (SMBs), small office/homeoffice (SOHO) businesses, and individual consumers.

Provides tools for flexible business modeling.

Brings a rich set of new technologies, features, and services to

this release of the Hosted Messaging and Collaborationsolution.

Works seamlessly with Microsoft Outlook 2007


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Features and Improvements

New server roles Unified Messaging

Mobility

Antispam and antivirus functions

New administration functionality Outlook Web Access improvements

Performance improvements

High availability and clustering technologies


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Office Communications Server 2007

Secure Instant Messaging Presence

Calendar Integration

Audio / Video

Peer-to-Peer

Multi-Party

LiveMeeting

No guidance for PSTN integration


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Architecture

HMC Architecture Overview Sample Network Architecture

Hosted Exchange Tiers

Design and Hardware Considerations


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HMC Architecture Overview

Single, Scalable Architecture Sized by service offering not service provider

Formulas to grow the service offering

Three defined design points

Entry Tier: 15K subscribers

NOT RECOMMENDED:

Unless theres a growth plan beyond that

Otherwise consider using a White Label Provider

Middle Tier: 520K subscribers

Upper Tier: 20100K subscribers


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Sample Network Architecture


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HostedExchangeT

iers

EntryTier


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HostedE

xchangeTiers

MiddleTie

r


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HostedExchangeT

iers

UpperTie

r


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HMC

4.5R

eferenceArchitecturefo

r

50.0

00Us

ers


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Design and Hardware Considerations

Not always a provider is 100% MAPI based From the HMC Performance Scaling Study:

32 GB / 8 Core server will handle:

10.000 MAPI concurrent users

OR: 200.000 POP3/SMTP

It is common to see a mix of both

Actual numbers need to be planned with the right input

Before releasing into production, performance testing

can/should be performed in order to know your limits


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Server Roles Overview

New for Exchange Server 2007 is role-based deployment Allows you to deploy specific server roles that provide the specific

set of messaging functionality you want

A server role is a unit that logically groups the required features

and components that are required to perform a specific function

in the messaging environment


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Client Access RoleAutodiscover Service

Features Profile settings retrieved based on domain credentials

Outlook automatically adjusts for configuration changes or mailboxmoves

Client Experience

User enters e-mail address and password, Outlook 2007 client isconfigured

Hosting Configuration

http:///autodiscover CNAME DNS recordredirects to https:///autodiscover

Requires valid Secure Sockets Layer (SSL) certificate to preventdomain spoofing


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Unified Messaging Role Features

Outlook Voice Access

Client Experience - OVA

E-mail information

Calendar information


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Unified Messaging RoleOutlook Voice Access and Additional Infrastructure Support

Outlook Voice Access The core Unified Messaging functionality available out-of-the-box

in HMC

Expand the reach of Exchange to the telephone to allow anywhere

access to your Inbox, calendar, and contacts

Support for both Voice (English-only) and Dual-tone MultiFrequency (DTMF) access


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High Availability and Clustering Technologies

Microsoft Exchange Server 2007 includes new high availabilityfeatures that can reduce costs and increase uptime:

Local continuous replication

Cluster continuous replication

Standby continuous replication

Traditional single copy clusters are still supported


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Clustering and Mailbox Server Configurations

CCR recommended SCR/LCR for low-SLA service offerings

Single database per storage group

Provides increased checkpoint depth reduces disk I/O

Required for CCR

Use mount points instead of drive letters

Run backups against passive copy

Offline Address Books must be homed on noncontinuous

replication mailbox servers


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Hosted Mobile Messaging

Hosted Mobile Messaging Overview New Mobility Features and Functionality


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Hosted Mobile Messaging Overview

Microsoft ActiveSync in Exchange Server 2007 Includes several new and enhanced features to improve user

experience

Combine new Exchange features with the latest version of

Microsoft Windows Mobile to: Increase performance and usability

Help make your mobile device more secure


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Mobility Features and Functionality

Support for HTML messages Device AutoDiscovery Support for follow-up flags Support for fast message retrieval Meeting attendee (calendaring) information Server Side Search Windows SharePoint Services and Universal Naming Convention (UNC)

document access PIN reset Enhanced device security through password policies Support for Out of Office configuration Support for tasks synchronization Direct Push

Increasing 3rd-Party Support: Nokia Sony/Ericsson Apple


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New in Microsoft Outlook 2007

The features of Outlook 2007 include: Anywhere access

Auto Account Setup

Schedule your Out of Office Assistant

Improved data Caching

Attachment previewing in the Reading Pane with a single mouse

click


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New in Outlook Web Access (OWA) 2007

New features in Outlook Web Access 2007 enable users to: Improved performance and decreased latency

Schedule Out of Office messages and send to internal and/or externalrecipients

Use the Scheduling Assistant to efficiently book meetings

Access SharePoint documents without a VPN or tunnel using

LinkAccess Use WebReady Document Viewing to read attachments in HTML even

if the application that created the document is not installed locally

Access Really Simple Syndication (RSS) subscriptions

View content in Managed E-mail Folders

Retrieve voice mail or fax messages through Unified Messaging

integration Search the Global Address List


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Antivirus and Anti-Spam Features

Hosted Antivirus and Anti-Spam Services Hosted Antivirus and Anti-Spam Technologies


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Hosted Antivirus and Anti-Spam Services

Spam and virus filtering is enhanced by or is also available as aservice from Microsoft Exchange Hosted Services.

Four distinct hosted services are available:

Hosted Filtering: Helps protect from e-mailborne malware

Hosted Archive: Helps satisfy retention requirements for

compliance Hosted Encryption: Helps encrypt data to preserve confidentiality

Hosted Continuity: Helps preserve access to e-mail during andafter emergency situations


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Hosted Antivirus and Anti-Spam Technologies

Microsoft Exchange Server 2007 includes a number oftechnologies to further protect customers from viruses and spam:

Connection Filtering

Sender Filtering

Sender ID Filtering

Sender Reputation Content Filtering

Recipient Filtering

Attachment Filtering

Safelist Aggregation

Spam Quarantine

Aggregation of Outlook Junk E-mail


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Provisioning

Hosted Exchange 2007 Provisioning Functionality Mobility Provisioning

Sample Service Plans


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Hosted Exchange 2007 Provisioning Functionality

Hosted Messaging and Collaboration provisioning tools offerautomated provisioning of Hosted Exchange services, including e-mail, Unified Messaging and Mobility

Create Organizations and Users Simple Mail Transfer Protocol (SMTP) domains

Active Directory organizational unit (OU)

User object User management

Group memberships

Mailboxes Mailbox enable

Global address list (GAL), Offline address list (OAL), Address List (AL) Segmentation of Exchange features through service plans

Automated resource allocation


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Mobility Provisioning

Hosted Exchange Mobility Namespace Encapsulates all business logic for Hosted Exchange Mobility

provisioning tasks

Mobile Policies

Stored in the MPS Plans database

Applied to the User object in Active Directory: Enable/require PIN on device

Minimum PIN length

PIN complexity

Device inactivity time before user needs to enter PIN again

Device wipes local store after a configurable number of incorrect PINtries


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Sample Service Plans

Basic Mailbox

Basic service offering with mailbox and contact list using the Outlook Web Access(OWA) client only

Outlook Web Access Basic

POP3 Mail Access

Mailbox size = 50 MB

Gold Mailbox

Outlook Web Access (OWA) e-mail, calendaring, contacts, Unified Messaging, and

mobility Outlook Web Access Premium

POP3 Mail Access


Platinum Mailbox

Full Outlook Client Access functionality

Full Outlook Client

Exchange ActiveSync

Outlook Web Access POP3 Mail Access



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Service Plans Options Example

Add Storage 100 MB Mailbox quota increase

Add Service Windows Sharepoint Services

WSS quota per site

Number of sites allowed

Standard Office Communications Server 2007

Enterprise IM & Presence Exchange Calendar Integration

Peer-to-peer Audi/Video

Enterprise Office Communications Server 2007 LiveMeeting

Multi-party Audio/Video

Voice Mail

Add 3rd-Party Services Fax

Backup Services

Short Message Service Integration


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HMC Monitoring and Reporting

Management Packs for all Infrastructure Components HMC Reports

Hosted Exchange Reports


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Hosted Exchange Reports

REPORT DESCRIPTION

Active E-mail Users Last 30 Days Date range restricted to past 30 days. Lists all mailboxes accessed or used.

Active E-mail UsersLists all mailboxes accessed or used during specified date range. Two views:Count per Plan Type as defined in MPS and General user l ist.

Inactive E-mail Users Last 30 Days Lists all mailboxes not accessed or used during past 30 days.

Inactive E-mail Users List of all mailboxes not accessed or used during a specified date range.

Hosted Exchange System UsageQuick Facts

High-level overview of platform activity in summary format:Number of users active for the previous dayNumber of inactive users during the previous dayAverage mailbox size across all users on the systemNumber of messages sent or receivedAverage message size sent or received

Hosted Exchange MailboxUtilization

Lists all mailboxes within a defined percentage threshold.

Hosted Exchange Mailbox Up-sell Lists all mailboxes at 80 percent or more of the quota allotted to each account.

Hosted Exchange Usage Profile Gauges overall capacity and system health. 37 key performance metricscollected and displayed across all Exchange servers in the environment.

Active E-mail Users by ExchangeDatabase

Number of active e-mail users per Exchange database in a 30-day period.

Public Folders Lists each Public Folder and the amount of space used by each.


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HMC 5.0

Exchange 14

New provisioning modelHMC 4.5

HMC 4.1

SCOM 2007

Exchange SP1

Migration KitMigration Tools andGuidance from HMC3.5

HMC 4.0

3.0

HMC 3.5

2.0

Mobility Migration from

Exchange 5.5 Deployment

automation


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Resources

Microsoft Solution for Hosted Messaging and Collaboration

http://www.microsoft.com/serviceproviders/solutions/hostedmessaginig.mspx

Hosting Partners directory

http://www.microsoft.com/serviceproviders/directory/wssv3.mspx

Microsoft Unified Communications Site

http://www.microsoft.com/uc/

Windows SharePoint Services Tech Center

http://www.microsoft.com/technet/windowsserver/sharepoint

/default.mspx

Microsoft Services Provider License Agreement (SPLA)

http://www.microsoft.com/licensing/programes/spla/default.mspx

List of regional SPLA resellers

http://www.microsoft.com/serviceproviders/licensing/howto.mspx
http://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/uc/http://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/uc/http://www.microsoft.com/uc/http://www.microsoft.com/uc/http://www.microsoft.com/uc/http://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspxhttp://www.microsoft.com/licensing/programes/spla/default.mspx


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Q&A


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2007 Microsoft Corporation. All rights reserved.Microsoft, Active Directory, ActiveSync, Outlook, SharePoint, W indows, Windows Mobile, and Windows Server are either registered trademarks or trademarks of MicrosoftCorporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date ofpublication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot

guarantee the accuracy of any information presented after the date of publication. Schedules and features contained in this document are subject to change.

This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THEINFORMATION IN THIS DOCUMENT.

The example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious. Noassociation with any real company, organization, product, domain name, e-mail address, logo, person, places, or events is intended or should be inferred.

This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

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Hosted Exchange Benefit