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20 UK airports serve more than 1 million passengers a year14 UK airports are directly connected by rail 9 UK airports have bus to rail connection3 new airport rail links are currently under construction in UKIn the next 10 years over £48bn will be invested in improving rail access to UK airports

Gold Sponsor:

SpeakersHosting PartnerFraser Brown,Commercial Director Heathrow Express

Hosting PartnerMark Hopwood,Managing Director,First GreatWestern

Conference ChairJohn Morris

Customer service and the HEX proposition vs other modes of transportHeathrow Express has been named by the British Travel Awards (BTAs) as one of the contenders for the Best Holiday Transfer Company award.Heathrow Express, Britain’s leading air-rail link, is the fastest, most comfortable and most reliable way of travelling between Heathrow and central London.

First Great Western runs 9,564 services every week, (over 1500 trains per weekday) calling at 276 stations. Their trains cover a total 70 million miles and carry 99.6 million passengers every year, providing high speed, commuter, regional and branch line train and sleeper services across the Greater Western rail franchise area. This includes direct services to stations on route to London, Bristol, South Wales, the West Country, the Cotswolds and large parts of Southern England.

No single delegate has all of the answers; nor do any of the speakers. However, the whole is greater than the sum of its parts. I find it rewarding to learn from those for whom modest changes have nudged new behaviours – it is not all about flagship projects. Often, a question from the floor will spark a new thought process, that’s why the UK AirRail Conference is different. People come to participate and not just to “listen and network”. As Chairman of the UK AirRail 2014 Conference, I look forward to learning, challenging and listening.”

Tom Norris,Director and General Manager, Edinburgh Trams

Clive Condie,Executive Chairman,London Luton Airport

Richard Higgins,Surface Access Planning,Gatwick Airport

Using Social Media to turn adversaries in to allies Edinburgh trams started operating between the city and the airport on 31st May. After long years of construction and many frustrated citizens, Edinburgh Trams managed to turn around the customer sentiment to anticipation and excitement through their well thought and playful social media campaign.

Improving rail access to London Luton AirportLondon Luton Airport embarks on a £100m development works that will increase annual passenger capacity from 12m to 18m by 2031 and will include an expanded and modernised terminal building, and improved surface access. With the new Thameslink franchise, London Luton Airport will get additional overnight rail services from 2015 and reduced travel times to 30 minute journey from Luton Airport Parkway to St Pancras by 2018.

Airport Express Train Specifications from the Airport’s PerspectiveGatwick Express service will get new fleet of 108 carriages under the new Thameslink, Southern and Great Northern (TSGN) franchise, awarded to Govia earlier this year. The new trains will replace current 25-year old carriages. Gatwick Airport works closely with the train manufacturer to build trains that will be better suited to the needs of airport passengers.

John Verity, Chair,Smart Ticketing Alliance

Richard Dilks,Senior Policy Adviser,Which?

Estie Bothma, Innovative Product Manager, Travelport

Smart Ticketing Schemes for AirRail STA is committed to develop and adopt common open specifications for transport smartcard applications across Europe. The aim is to provide a single smart platform where all tickets, tokens and identities can be securely held, covering all aspects of the passenger’s journey from door to door and covering all modes: bike, bus, tram, metro, rail, ferry and air.

What makes air-rail customers happy?UK’s largest consumer body has released customer survey on UK’s airport rail links and found that frequency, customer service and price were the biggest influencers for the overall score. In this presentations Which? will present their latest UK air-rail customer survey results.

Airport Express Application for GDSThe Airport Express Service App delivers airport express services directly to agency desktops and workflows. The application will provide Travelport GDS connected agents with immediate access to airport express content as part of the agent booking flow. The application available via Travelport Marketplace will enable a travel agent to book an express ticket as part of an existing air booking or as a standalone service.

Rob Naybour, Board Director, Weston Williamson

Jean Paul van der Loo,Projectmanager Schiphol Garantie Service, Nederlandse Spoorwegen

Cormac Rabbitt,Managing Director, Metro Dublin

Paddington Station RedevelopmentSpectacular new Crossrail station will open at Paddington in 2018 offering services to Heathrow and an interchange with the new HS2 station at Old Oak Common. Delegates will learn Weston Williamson’s architectural design plans for the Old Oak Common Station and the new taxi facility at the Crossrail station, designed to reflect the Heathrow Express and Airport experience.

Schiphol Airport Guaranteed Service by NSDutch rail operator NS and Amsterdam Schiphol Airport started subscription based Schiphol Warranty Service trials from 14th of July to 1st of September. Customer journeys are monitored via an app, tracking essential travel information and monitoring for any disruptions. In case of a disruption, passengers receive travel advice or an alternative travel/accommodation option.

Metro Dublin - Access to Dublin Airport Metro Dublin is an unsolicited innovative PPP Proposal that includes a new metro mass rapid transit system connecting Dublin Airport to Dublin City Centre - 13.3 km. The presentation will highlight innovative aspects that reduce delivery time and cost, and how the private sector could participate.

www.airrailevents.com +44 (0) 208 339 6124 events@globalairrail.com

Juha MattssonDeputy CEO and VP Sales & Marketing, Walkbase

Simon EarlesHead of Surface Access Strategy, Heathrow Airport

David Lees,Managing Director,Southampton Airport

Passenger Flow Tracking for Air and RailWalkbase has installed dozens of sensors throughout the entire Helsinki Airport terminal complex to track passenger flows from arriving at the parking garage, through check-in to shopping and take-off, making it the first airport in the world with the ability to track passenger flows during their entire airport experience. In this presentation you will learn about this technology and how it can be adapted to air and rail markets around the world.

Taking Britain Further: Heathrow Connecting the UK to GrowthAlongside its proposals for a third runway, Heathrow has submitted its ambitious plans for surface access to the Airports Commission. These plans will transform the airport into a fully integrated transport hub, connecting the whole of the UK to growth

The easiest Rail-Air connection in the UK – Southampton AirportLast year Flybe, Europe’s largest regional airline, started Rail-Air service in partnership with South West Trains providing a convenient and affordable fast-track train service for travelling to and from Southampton Airport (Parkway Station) and London Waterloo. The presentation will focus on marketing this product and will highlight the importance of rail and the future aspirations of the airport to further enhance air-rail connectivity.

Mike Noakes, Partner, Direct Infrastructure

Mark Calnan, Director and General Manager,Firscto

Air Rail Links suitability as potential investments for Pension and Infrastructure FundsMike is a Partner in Direct Infrastructure LLP who provide, advice to Pension and Infrastructure funds on direct investment in transport assets, including Airport Rail Links.

Smart communications and the customer experienceFirstco provide managed infrastructure to enable delivery of reliable digital services to rail customers. Heathrow Express - past, present and future of the seamlessly connected journey.

8:30 Registration8:55 Organiser’s welcoming address

9:00-10:15 Opening9:00 Fraser Brown, Commercial Director, Heathrow Express

9:15 Mark Hopwood, CEO, First Great Western

9:30 Mark Calnan, Chairman, Firstco Smart communications and the customer experience

9:45 Panel Discussion10:15 Networking Break

10:30-12:00 Projects10:30 Clive Condie, Executive Chairman, London Luton Airport Improving rail access to London Luton Airport

10:45 Richard Higgins, Surface Access Planning, Gatwick Airport Airport Express Train Specifications from the Airport’s Perspective

11:00 Simon Earles, Head of Surface Access Strategy, Heathrow Airport Taking Britain Further: Heathrow Connecting the UK to Growth

11:15 Mike Noakes, Partner, Direct Infrastructure Air Rail Links suitability as potential investments for Pension and Infrastructure Funds

11:30 Panel Discussion12:00 Networking Lunch

13:00-14:30 Customer Engagement13:00 Richard Dilks, Senior Policy Adviser, Which? What makes air-rail customers happy?

13:15 Tom Norris, Director and General Manager, Edinburgh Trams Using Social Media to turn adversaries in to allies

13:30 David Lees, Managing Director, Southampton Airport The easiest Rail-Air connection in the UK – Southampton Airport

13:45 Rob Naybour, Board Director, Weston Williamson Paddington Station Redevelopment 14:00 Panel Discussion14:30 Networking Break

14:45-16:00International14:45 Jean Paul van der Loo, Nederlandse Spoorwegen, Projectmanager Schiphol Garantie Service Schiphol Airport Guaranteed Service by NS

15:00 Juha Mattsson, Deputy CEO and VP Sales & Marketing at Walkbase Passenger Flow Tracking for Air and Rail

15:15 Cormac Rabbitt, Managing Director, Metro Dublin Metro Dublin - Access to Dublin Airport

15:30 Panel Discussion16:00 Networking Break

16:15-17:30Distribution&Technologies16:15 Estie Bothma, Innovative Product Manager, Travelport Airport Express Application for GDS

16:30 John Verity, Chair, Smart Ticketing Alliance Smart Ticketing Schemes for AirRail

16:45 Tracking Customer Sentiment, Speaker tbc

17:00 Panel Discussion

17:30 Networking Drinks Sponsored by First Great Western

Programme

Conference Hosts

Gold Sponsor

Silver Sponsor

Organiser

VenueHilton London Paddington Hotel, 146 Praed St, London, W2 1EE

UK AirRail conference is a place where airports, rail operators, airlines,

governmental institutions and suppliers network,

share ideas and form new partnerships.

At our event you will have the opportunity to meet the leaders of major UK

air-rail operators and projects.

CAA Market Research: 55% of travellers choose a specific airport (over local

competition) due to the cost and convenience of

getting there.