Hospitality Suite 18.5 Installation - Computrition Support ...support.computrition.com/ComputritionSupport/media... · Oracle is the world’s largest and best rated developer of

Dec, 2012 Computrition Software Systems

Hospitality Suite18.5

InstallationWindows XP/Vista/7

2003 Server/2008 Server64bit

Client/Server

Dec, 2012 Computrition Software Systems 1

Hospitality Suite InstallationWindows XP/Vista/7 - Server 2003 Server 2008

Client/ServerWelcome to the Computrition Hospitality Suite! Before you install the Hospitality Suite, pleaseremember to read the following instructions carefully. This software is designed to takeadvantage of the latest technical advances available. Computrition recommends that you utilizethe best and most advanced hardware available for optimum system performance.

The Hospitality Suite utilizes technologies from different industry leaders, most notably, Oracle.Oracle is the world’s largest and best rated developer of Relational Database ManagementSystems (RDBMS). As a member of the Oracle Alliance, Computrition has committed its productsto operate with an Oracle Database as the foundation, enabling the future growth of theHospitality Suite to accommodate large enterprise class organizations.

Please follow all instructions precisely, and if you have any questions about how to install thissoftware, call the Computrition Customer Support line at (800) 222-4458 for assistance.

Attention !

If you are installing Oracle on new hardware, please proceed to Section D. If youare upgrading from a prior release of 10g/11g, please follow all sections of thisdocument.

The instructions and screen shots are based on the Windows 2008 operating system.

Here are the steps involved in installing your Computrition System:

A. Export Data

B. Uninstalling Oracle 10gC. Uninstalling Oracle 11g 11.2.0.1/11.2.0.2

D. Installing the Hospitality Suite and Oracle 11g – Server Level

D. Installing the Hospitality Suite and Oracle 11g – Server Level

1. Installing Oracle 11g (11.2.0.3) Server (Database)2. Modify the listener.ora and sqlnet.ora3. Oracle 11g Memory Parameters4. Installing Oracle 11g (11.2.0.3) Critical Patch Update (CPU)5. Installing Oracle 11g (11.2.0.3) Client – Server Level6. Installing the Hospitality Suite7. Importing Data

E. Installing the Hospitality Suite and Oracle 11g – Client Level

1. Creating a new “oracle” account in Windows2. Installing Oracle 11g (11.2.0.3) Client3. Configuring the Oracle Net Service (HS)4. Installing Hospitality Suite



Exporting Data

This is a CRITICAL STEP of the installation process.

These instructions are based on the software being installed in the following directory orfolder: C:\Program Files\Computrition\Hospitality Suite. If your software is loaded in adifferent location, please make the necessary adjustments.

Before you begin - You must plan for the appropriate available disk space (depending on thesize of your data, and number of data sets).

Log all users out of the system.

1. Close all open windows.

2. Before exporting the data, you will need to have a folder where the file will be exported. If youdo not already have a folder designated for this purpose, please follow these steps.

a. Double-click My Computer>C:>Program Files.b. Click File>New>Folder.c. Type CiDataExport.

Remember that this folder is the directory where the data will be saved. You will need toaccess this folder in step 8.

3. Click Start>Programs>Computrition>Hospitality Suite>Hospitality Suite Administration.

4. Enter your username (Company Schema), password, and host in the dialog box and clickOK.

5. After the Utility has started, a screen will appear. Click the Data tab.

6. Click the Export button.

7. Click the Browse button to select the folder to export the data into. Remember theCiDataExport folder you created in step 3? To navigate to that folder, double-clickC:>Program Files>CiDataExport. Click OK.

8. C:\Program Files\CiDataExport will appear in the Export Folder field. If it does not, repeatstep 8. When you are ready to export the data, click the Start Export button. The systemmay appear frozen, but the Oracle database is working. Do not use the computer while thisprocess is running.

9. When the process is complete, the utility will display a message that you have successfullycreated an export. The file will have a .NEW extension.

10. Click Done. Close all open windows.

11. Repeat the process for each additional Company Schema.


Uninstalling Oracle 10gWindows XP/Vista

2003 Server/2008 Server

You must be logged in as a member of the Administrator group to uninstall Oracle 10g. In thissection, you will be asked to expand or collapse a selection. Expanding a selection means to clickthe plus sign next to it, and collapsing a selection means to click the minus sign next to it. Ifyou are uninstalling Oracle from a client, start on step 16. Some steps may not be required.

1. To start uninstalling Oracle 10g, you must first delete the HS database and remove theLISTENER (Server Only). Click Start>Programs>Oracle –OraDb10g_home1>Configuration and Migration Tools>Database ConfigurationAssistant.

2. Click Next.


3. Click the Delete a Database radio button and click Next.

4. Click HS from the list of databases (if not already selected) and click Finish.

5. Click Yes.


6. When the progress meter reaches 100%, the next dialog/screen appears (this may takeseveral minutes to complete).

7. Click No.

8. Click Start>Programs>Oracle - OraDb10g_home1>Configuration and MigrationTools> Net Configuration Assistant

9. Click the Listener configuration radio button (if not already selected) and click Next.


10. Click the Delete radio button and click Next.

11. Click Next.

12. Click Yes.


13. Click Next.

14. Click Next.

15. Click Finish.

16. You are now going to remove components using the Oracle Universal Installer. ClickStart>Programs>Oracle – OraDB10g_home1>Oracle Installation Products>UniversalInstaller.


17. Click Deinstall Products.

18. Click to check the box next to OraDb10g_home1 and click Remove.


19. Click Yes.

20. When the progress meter reaches 100%, the next dialog/screen appears.

Note: You may receive error messages during this process. Click OK.

10April, 2011 Computrition Software Systems

21. Click Close.

22. Click Cancel.


23. Click Yes.

24. You are now going to manually remove Oracle keys. Click Start>Run.

Note: Extreme caution must be taken when deleting registry entries. Removing incorrect entriescan produce serious errors in your workstation/server.

25. Type regedit in the Open field and click OK.

26. Expand HKEY_CLASSES_ROOT.


27. Delete keys that begin with Ora, Oracle, Orcl, and EnumOra. The collection of keys includesthose that begin with the following:

EnumOraHomes OracleConfig OracleDatabase OracleHome OracleInProcServer OracleProcess ORADC ORAMMCCFG10 ORAMMCPMON10 OraOLEDB OraPerfMon ORCLMMC ORCLSSO


28. Scroll to the top of the list, and collapse HKEY_CLASSES_ROOT.

29. Expand HKEY_LOCAL_MACHINE.


30. Expand SOFTWARE.

31. Click the Oracle folder and delete it.


32. Collapse SOFTWARE.

33. Expand SYSTEM.


34. Expand CurrentControlSet.

35. Expand Services.


36. Scroll down the list and delete any keys starting with Oracle.

37. Scroll to the top of the list and collapse CurrentControlSet.


38. Oracle-related keys MAY also exist within ControlSet001 and ControlSet002. To checkthe contents of ControlSet001, click ControlSet001>Services. Go through the Services listand delete any keys beginning with Oracle (performed in the same manner as deletingOracle- related keys within CurrentControlSet).

Afterwards, click ControlSet002>Services. Go through the Services list and delete anykeys that begin with Oracle.

39. After going through ControlSet001 and ControlSet002, go back to CurrentControlSet andexpand it.


40. Expand Services.

41. Expand Eventlog.


42. Expand Application.

43. Delete any keys beginning with Oracle.

44. Scroll to the top of the list and collapse HKEY_LOCAL_MACHINE.


45. Expand HKEY_CURRENT_USER.


47. Expand Software.


48. Expand Microsoft.

49. Expand Windows.


50. Expand CurrentVersion.

51. Expand Explorer.


52. Expand MenuOrder.

53. Expand Start Menu. (Note: There may also be a StartMenu2 folder. If that folder exists,expand it and expand Programs under it. Delete any Oracle keys under Programs.)


54. Expand Programs.



56. You have now successfully removed all Oracle keys. Click Registry on the Menu bar andclick Exit from the pull-down list.

Windows XP Professional and Windows 2003 Server: Click File on the Menubar.

57. Reboot your workstation/server.

58. Once the workstation/server reboots, you are going to update the system variable path. Pressand hold the Windows key on your keyboard, and then press the Pause Break key.Performing this procedure displays the System Properties dialog.

Note: You can alternatively right-click on the My Computer icon on the desktop and click onProperties on the menu that appears to show the dialog.


59. Click the Advanced tab.

60. Click Environment Variables.


61. Double-click Path.

Edit the Variable Value to delete any Oracle entries and click OK.

An entry to be deleted begins with a drive letter (e.g. C:), contains the word Oracle, and endswith a semicolon. Please refer to the example below.

Delete only this entry.

C:\oracle\products\10.1.0\db_1\bin;C:\Program Files\Common Files\AltsoftShared\DLLShared

In the example above, you would delete only the specified entry because it contains Oracle.

62. Click OK.


63. Click OK.

64. You are now going to remove Oracle from the Start Menu. Right-click on Start and clickExplore All Users.

65. When the Start Menu folder opens, delete any Oracle – HOME_NAME folders.

66. Close all windows.

67. Double-click My Computer on the desktop.


68. Double-click the C: to open it.

69. Select Oracle and the Oracle Patch folders and delete them.

70. Double-click Program Files. Select the Oracle folder and delete it.

71. Reboot your workstation/server.

You have now successfully removed Oracle 10g from your workstation/server


Uninstalling Oracle 11g 11.2.0.1/11.2.0.2 – Server Level

Windows XP/Vista2003 Server/2008 Server

This section describes how to completely remove Oracle software and configuration filesrelated to the specified Oracle home OraDb11g_home1.

The deinstall tool removes standalone Oracle Database installations, OracleClusterware and Oracle Automatic Storage Management (Oracle ASM) from yourserver, as well as Oracle Real Application Clusters (Oracle RAC) and Oracle Databaseclient installations.

Starting with Oracle Database 11g Release 2 (11.2), Oracle recommends that you usethe deinstallation tool to remove the entire Oracle home associated with the OracleDatabase, Oracle Database client installation. Oracle does not support the removal ofindividual products or components.

About the Deinstallation Tool

The Deinstallation Tool (deinstall) is available in the installation media before installation,and is available in Oracle home directories after installation. It is located in\oracle\product\11.2.0\dbhome_1\deinstall.

The deinstall command uses the information you provide and the information gatheredfrom the software home to create a parameter file. Alternatively, you can supply aparameter file generated previously by the deinstall command using the –checkonlyoption, or by editing the response file template.

Note:

When you run the deinstall command, if the central inventory contains no other registered homesbesides the home that you are deconfiguring and removing, then the Deinstallation tool removes thefollowing files and directory contents in the Oracle base directory of the Oracle Database installationowner:

admin cfgtoollogs checkpoints diag oradata flash_recovery_area


Running the deinstall command

From the Windows Desktop, Click Start.

From the “Search programs and files” string, type cmd – Press <ENTER>

From the command line window, Type

>cd [drive letter]\oracle\product\11.2.0\dbhome_1\deinstall>deinstall

For Example:

>cd d:\oracle\product\11.2.0\dbhome_1\deinstall>deinstall

Provide information about your servers as prompted or accept the defaults.

Note: On Windows Vista, Windows Server 2008, Windows Server 2008 R2, and Windows 7, if UserAccount Control is enabled, then you must create a desktop shortcut to a DOS command window.Open the command window through the Run as administrator, right-click context menu, and startthe deinstall tool.

The deinstall tool stops Oracle software, and removes Oracle software and configurationfiles on the operating system for a specific Oracle home.


Oracle Database PreinstallationRequirementsSoftware Requirements for Windows

Note: Oracle Database for Windows is supported on the following operating systems:

Windows Server 2003 R2 - all editions Windows XP Professional Windows Vista - Business, Enterprise, and Ultimate editions Windows 7 Enterprise Windows Server 2008 - Standard, Enterprise, Datacenter


Create a new oracle user account:The software owner is typically named oracle. This is the operating system user that you use toinstall the Oracle software (binaries). A fully formed Oracle base directory path is as follows:

[drive:\app\oracle\]

Therefore, this new account will be used for all installations of both Oracle software and HospitalitySuite.

Let’s Begin…..

Open Microsoft Management Console by Clicking the Start button , typing mmcinto the search box, and then Pressing <Enter>.

Note: If you're prompted for an administrator password or confirmation, type the password or provideconfirmation.

In the left pane of the Microsoft Management Console, Click Local Users andGroups.

Hint: If you don't see Local Users and Groups, it's probably because that snap-in hasn't been addedto Microsoft Management Console. Follow these steps to install it:

In Microsoft Management Console, Click File, and then select Add/Remove Snap-in.

From the Available snap-ins: dialog -

Click Local Users and Groups, and then Click Add. Keep Local computer as the selected value, Click Finish, and then Click OK. Highlight Local Users and Groups (Local) Right-Click the Users folder. Select New User…


Type the appropriate information in the dialog box, and then click Create as follows:

Click the Create button. Click the Close button.

Note: Password must meet certain criteria for restriction on length and complexity. Failure toproperly create a password will result in the following message dialog:

Add the oracle user to the Administrators group

Double-click the Groups folder. Right-click the Administrators group you want to add the user account to, and then

click Add to Group.

Click Add, and then type the name of the user account.

Click Locations, and then click OK.


Highlight the local hostname at the top of the selection set. Click OK.

Type oracle. Click OK.

From the Administrators Properties page Click Apply. Click OK.

Click Yes. Click Save.

Note: You will now use this local oracle account to install the Oracle 11g software and HospitalitySuite 18.5.


Installing the Hospitality Suite andOracle 11g – Server LevelNote: Load the software applications only on the following server operation systems:

Windows 2003 Server®

Windows 2008 Server®

Installing Oracle 11g

Before you begin… If you are installing Oracle on Windows Server 2008, be sure to disableUser Account Control (UAC) for Windows prior to installing the Oracle software.

For instructions please visit:http://technet.microsoft.com/en-us/magazine/dd296719.aspx

Insert the “Oracle Database 11.2.0.3 for Windows 64bit” DVD into the CD/DVD drive ofyour computer.

Navigate to the CD/DVD drive and Double-click setup.exe. The program will automaticallyrun the setup program for Oracle. The Oracle Universal Installer Prerequisite check screenwill appear.

Note: If you have downloaded a copy of the software, you must first unzip the following twofiles into the appropriate installation folder. e.g., c:\install

p10404530_112030_MSWIN-x86-64_1of7p10404530_112030_MSWIN-x86-64_2of7

Hint: Be sure that you extract (merge) both files into the same destination. Failure to do so willprevent the install from completing properly.

After the extraction is complete for both files, close all windows.

From the Windows Desktop, Right-Click Start, Select Explore. Double-click MyComputer.

Expand c:\ install\database.

Double-click setup.exe.

http://technet.microsoft.com/en-us/magazine/dd296719.aspx


In the Email field, enter your email address or My Oracle Supportemail address if applicable.

Check the box for I wish to receive security updates via My Oracle Supportif you have an account and wish to receive email alerts.

Note: If you do not have an account via My Oracle Support, you may uncheck the box andcontinue without providing the Email and Password.

A screen will appear

Click Yes.


If you have checked the box in step 3, provide a My Oracle Support password. Click Next.Note: As of 11.2.0.2 a new screen was introduced. At the Download Software Updates screen,Click Skip software updates. Press Next.

Create and configure a database has been selected. Click Next.


Click to select Server Class. Click Next.

Single instance database installation has been selected. Click Next.


Advanced install has been selected. Click Next.

Click Next.


Select Standard Edition (3.21GB)

Click Next.


Enter D:\oracle as the Oracle Base. Click Next.

Note: Computrition strongly recommends that Oracle be installed on a drive other than C:\, suchas D:\, E:\, or F:\ etc. C:\ should always be reserved for Windows files only.


Select General Purpose / Transaction Processing. Click Next.

Enter hs as the Gobal database name. Click Next.


In this example, 1280 for Allocate Memory was used. Typically, it is acceptable to keep 40% (thedefault) of allocated memory set. Keep the Enable Automatic Memory Management Checked.Click Next.

Note: The Allocate Memory setting is based on the total physical memory installed on theserver. For example; If there is 4GB of physical memory available on the server, you couldallocate up to half or 2048MB of memory to Oracle. Remember, by enabling AutomaticMemory Management you are allowing the database to distribute memory automaticallybetween the system global area (SGA) and the program global area (PGA).


IMPORTANT: Select the Security tab. Uncheck Assert all new security settings. ClickNext.


The Specify Management Options screen appears. Keep Use Oracle EnterpriseManager Database Control selected. Click Next.


Click Next.


Click Next.


Click the Use the same password for all accounts. In the password and Confirmpassword fields; Enter C1master. Click Next.

The Prerequisite Check is performed.


The Summary page displays. Click Install.



When this dialog appears, Press OK.


When this dialog appears, Click Close.

The Oracle 11g installation is complete. Your browser may open a Web page with alogin screen to access the Oracle Enterprise Manager Database Console (the Webpage should contain the URL address provided to you during the installation), close it.

Note: The Oracle 11g Release 2 database has been installed, but the default memoryparameters have not been changed from the minimum settings. This will cause available systemmemory to be underutilized by Oracle which may result in slowness of processing.


Modifying the listener.ora File

Create a static entry for the SID to the SID_LIST in the listener.ora

You must have a static listener entry for the Oracle instance. This uses instanceautomatic registration. The instance registers with the listener when you mount andPMON is started. Prior to this change, there is nothing to register the database to thelistener so the instance is blocked.

Instructions:

From Windows Explorer navigate to

[drive]:\app\oracle\product\11.2.0\dbhome_1\network\admin

Open the listener.ora file using a text editor (notepad)

Add the following statement to the SID_LIST. (Modify the values to specify yourinstance)

SID_LIST_LISTENER =(SID_LIST =

(SID_DESC =(GLOBAL_DBNAME = HS)(SID_NAME = HS)

Sample Listener.ora:

LISTENER =(DESCRIPTION_LIST =

(DESCRIPTION =(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))(ADDRESS = (PROTOCOL = TCP)(HOST = localhost)(PORT = 1521))

))

SID_LIST_LISTENER =(SID_LIST =

(SID_DESC =(GLOBAL_DBNAME = HS)(SID_NAME = HS)

))

ADR_BASE_LISTENER = D:\app\oracle

Save and Exit the file. Restart the Listener Service. Test connectivity to the database.


Modifying the sqlnet.ora File

When the service OracleServiceHS fails to start, it prevents users from logging into theHospitality Suite. Even when it displays a Started status, the database may have failed to start.To ensure that the service starts properly, you need to modify the sqlnet.ora file.

From the Windows Desktop, Click Start>Run

In the Open: dialog - Type D:\app\oracle\product\11.2.0\dbhome_1\network\admin\sqlnet.ora.Click OK.

When the Open dialog appears, click the down arrow button next to the Look in pulldown list and navigate to D:\app\oracle\product\11.2.0\dbhome_1\network\admin.

Click to the left of the line SQLNET.AUTHENTICATION_SERVICES= (NTS) to insertthe cursor in front of it.

Type #. Click File>Exit.


Click Save.


Oracle 11g Memory ParametersMEMORY_MAX_TARGET

Note: If you did not configure the memory as noted in the installation process, thefollowing is provided as a guideline:

Set the memory properly - Login to SQL*Plus as the user SYS

From the desktop, Click Start>Run; Type sqlplus SYS/C1master@host as sysdbaclick OK. “host” represents the hostname alias used as the connect string when connecting tothe Hospitality Suite application. For example, HS.

Note: This example will set the SGA to use 4GB of memory. The value used for your systemshould be based on available physical memory on the server. Consult Computrition OracleDBAs if you are not sure what value is appropriate for your server. [email protected]

From the SQL prompt,

SQL> ALTER SYSTEM SET memory_max_target = 4096M SCOPE=SPFILE;Restart Oracle for this setting to take effect.

From the SQL prompt;

SQL> shutdown immediate;

SQL> startup;

Note: When the database starts back up, proceed to the next step.

MEMORY_TARGET

Remain connected to sqlplus as the SYS user:

SQL> ALTER SYSTEM SET memory_target = 4096M SCOPE=BOTH;

Oracle Parameters Continued (Session Cached Cursors)

Remain connected to sqlplus as SYS:

SQL> ALTER SYSTEM SET session_cached_cursors = 150 SCOPE=SPFILE;

Note: Recycle (restart) the database to make the above changes permanent.This can be accomplished by simply restarting the service from the WindowsServices panel. The default name for the service is OracleServiceHS.

Redo Log Groups

Please consult with Computrition Oracle DBAs prior to changing the Redo Log Group sizesin Oracle.

mailto:C1master@host

mailto:[email protected]


Oracle 11.2.0.3 Critical Patch Update(CPU) Jul 2012

OPatch Installation Instructions (Windows)

From the CDROM “Oracle Patch 11.2.0.3 for Windows 64bit” - Upload or move the zip filep6880880_112000_MSWIN-x86-64.zip to ORACLE_HOME and uncompress it:

Example: From the DOS command prompt

===============================================================

>set ORACLE_HOME=c:\app\oracle\product\11.2.0\dbhome_1

>cd <CDROM Drive>

Example:

>cd d:\>copy p6880880_112000_MSWIN-x86-64.zip %ORACLE_HOME%>cd %ORACLE_HOME%>unzip p6880880_112000_MSWIN-x86-64.zip

Preinstallation Patch Instructions

From the CDROM “Oracle Patch 11.2.0.3 for Windows 64bit” - Upload or move the zip filep14095820_112030_MSWIN-x86-64 to the directory of choice.

Ensure that your Oracle Database installation is the same release for which you areapplying this patch.

Back up the current database that is installed, the %ORACLE_HOME% directory andOracle inventory under c:\Program files\oracle directory.

Note: This will help if there are problems applying the patch, and to restore theInventory in case of an issue with the patch.

Perform a clean shutdown of all Oracle services (databases, Oracle listeners, Oracleagents, and so on) that run from the Oracle Home where you install this patch.


Patch Installation Instructions for Single InstanceFrom the command prompt, set the ORACLE_HOME environment variable to the correct Oraclehome that needs to be patched.

> set ORACLE_HOME=<Oracle Home Path>

For example;

>set ORACLE_HOME=d:\app\oracle\product\11.2.0\dbhome_1

Note: Now you can set the Opatch directory in your PATH variable so you can execute the opatchcommand from anywhere.

> set PATH=%ORACLE_HOME%\OPatch;%PATH%

Go to the directory where you downloaded the patch:

> cd <patch directory>

For example;

>cd 14095820

> opatch apply


Post Installation InstructionsAfter installing the patch, perform the following actions:

Start all Oracle services.

Note: All Oracle services that were modified during the Preinstallation steps must now be changedback to “Automatic”. Failure to do so will prevent the database from functioning properly.

For each database instance running out of the ORACLE_HOME being patched, connect to thedatabase using SQL*Plus as SYSDBA and run catwinbundle.sql as follows:

For example;>cd %ORACLE_HOME%\Bundle\Patch7> sqlplus sys/C1master as sysdbaSQL> @catwinbundle.sqlFor large numbers of objects, this compilation step can take some time. If you are applying thispatch through the Oracle Enterprise Manager console, you will be prompted to run this compilationscript.

SQL> @%ORACLE_HOME%\rdbms\admin\utlrpSQL> exit


Installing Oracle 11g (11.2.0.3)Client – Server Level

Before you begin If you are installing Oracle on Windows 7, be sure to disable UserAccount Control (UAC) for Windows prior to installing the Oracle software.

For instructions please visit:http://windows.microsoft.com/en-US/Windows7/Turn-User-Account-Control-on-or-off

Note: The Oracle Client 11.2.0.3 is installed on the server to accommodate the use of HospitalitySuite Administration tasks. The use of HSAutoMaint (batch scripts) requires a 32bit connectionbetween the Oracle and application layer. It is necessary therefore, to install the Oracle client inaddition to the server (Database).

If you are upgrading from Oracle Client 11.2.0.1/11.2.0.2, please skip to section "UpgradeExisting Oracle 11g (11.2.0.1) Client”.

Insert the “Oracle 11g Client 11.2.0.3” DVD into the CD/DVD drive of your computer.

Navigate to the CD/DVD drive and Double-click setup.exe. The program will automatically runthe setup program for Oracle. The Oracle Client Installer screen will appear.

Note: If you have downloaded a copy of the software, you must first unzip the filep10404530_112030_WINNT_3of6 into the appropriate installation folder. e.g.,c:\OracleClient11g. From there you will Double-click the \client\setup.exe file to launch theinstaller. The Oracle Universal Installer Prerequisite check screen will appear.

http://windows.microsoft.com/en-US/Windows7/Turn-User-Account-Control-on-or-off


The Oracle Client Installer – Select Installation Mode screen appears. Select New Install.The Oracle Client Installer – Select Installation Type screen appears.

Click to select Administrator. Click Next.

The Download Software Updates screen appears.

Select Skip software updates. Click Next.


The Select Product Language screen appears. Accept the default English.

Click Next.


The Specify Installation Location screen appears.

Click Next.


The Summary screen appears.

Click Install.


The Install Product screen appears.

The Finish screen appears. Click Close.


Oracle Client 11.2.0.3 – Post Installation Steps

Running the selecthome command




>cd [drive letter]\app\oracle\product\11.2.0\client_1\BIN Press <ENTER>>selecthome Press <ENTER>

For Example:

>cd d:\app\oracle\product\11.2.0\client_1\BIN Press <ENTER>>selecthome Press <ENTER>

Note: The above noted steps are due to Oracle bug 13583053. The bug is being addressed byOracle. However, this workaround does resolve this issue.


Configure the Oracle Net ServiceLogin with administrator rights. This installation cannot be completed unless you arelogged in as a user with administrative privileges.

From the Windows desktop, Select Start>Programs>OraclOraClient11g_home1>Configuration and Migration Tools>Net Manager

Expand Local.


Select and highlight the Service Naming folder. Click the Green Plus. Enter the Net Service Name (Alias) hs.

Click Next.


The default TCP/IP (Internet Protocol) is selected.

Click Next.

Hostname: Type the host name of the Oracle Server. You may also enter the IP Address, ifavailable. Use the standard port number of 1521.

Click Next.


Enter a name for this net service (global database name). Net Service Name: HS.

Note: This might be named something other than HS. In some cases, this is named for thetype of system. e.g., Production or Test. You may want to check the global database nameprior to configuring the Net Service.

Click Next.

You may optionally test the service name connection by Clicking the Test button andproviding valid credentials for the database server.

Click Finish.


Net service name Configuration Complete! Click File. Click Exit.

Click Save.


Upgrade Existing Oracle 11g(11.2.0.1/11.2.0.2) Client – Server Level






Note: If you have downloaded a copy of the software, you must first unzip the filep10404530_112030_WINNT_3of6 into the appropriate installation folder. e.g.,c:\OracleClient11g. From there you will Double-click the \client\setup.exe file to launch theinstaller.



The Oracle Client Installer – Select Installation Mode screen appears.

Select Upgrade. Click Next.

The Oracle Client Installer – Specify Installation Location screen appears.

Note: The current location of your Oracle Client 11g home will appear in the SoftwareLocation Path.

Click Next.


The Oracle Client Installer – Download Software Updates screen appears. Select Skip softwareupdates.

Click Next.


The Oracle Client Installer – Select Product Languages screen appears.

Click Next.



The Oracle Client Installer – Summary screen appears.

Click Install.



Click Close.


Installing Hospitality Suite –Server Level

Before you begin …..

Computrition strives to keep current with new technologies by using the latest indevelopment tools while maintaining backwards compatibility with older operatingsystems whenever possible. The latest release requires that the MS C++ DeveloperTools are installed on each system running the application. This applies to all Windowsserver platforms. Microsoft has released the Microsoft Visual C++ 2010 SP1Redistributable Package (x86) that must be installed before this release will install andoperate correctly.

http://www.microsoft.com/download/en/details.aspx?id=8328

If you are loading the Computrition PDA software as part of the installation, ensure thatyou have already completed the steps mentioned in the Hospitality Suite PDAConfiguration Guide. If you have not done so and you finished the Hospitality Suiteinstallation, the PDA components may not function properly and you may have to reinstallthe Hospitality Suite. If you have any questions about the Hospitality Suite PDAConfiguration Guide, please contact us at (800) 222-4458.

You will be required to obtain an activation code. You can log onto the Online Customer Self-Service Portal at https://na4.salesforce.com/sserv/login.jsp?orgId=00D300000000OVK /24hours a day (once you have registered at http://www.computrition.com/selfregister.asp). Onceyou log in, click Log a Case tab and fill in the required information. Or, you can call ComputritionSupport at 800-222-4458 Monday through Friday between the hours of 7:00 am and 4:00 pmPacific time (excluding major holidays).

Close all open windows.

Insert the Hospitality Suite CD-ROM into the appropriate drive.

The activation code screen appears. To obtain the code, please log ontohttps://na4.salesforce.com/sserv/login.jsp?orgId=00D300000000OVK or contactComputrition at (800) 222-4458. You will need to let us know what facility you are callingfrom, that you are loading the latest version of Hospitality Suite, and give us the four digitnumber on your screen. After entering the activation code, click Next.

A Welcome screen appears notifying you that a Computrition program will be installedon your computer. Click Next.


http://www.computrition.com/selfregister.asp


Enter your name and company name as appropriate, making sure to follow any guidelinesset forth by your IS/IT department. Click Next.

Enter the serial number you received with your software. Make sure to check the numberon the CD-ROM case. Click Next.

The Computrition Installer will then show that the program files will be loaded in C:\ProgramFiles(x86)\Computrition\Hospitality Suite. Click Next.

Next, you will be informed about the placement of the Hospitality Suite icons in the ProgramFolder listed in the dialog (Computrition). Click Next to accept the default.

The Installer will load the necessary Hospitality Suite files.

The SmartUpdate feature assists those users who are upgrading their data and/orapplication from a previous version. Since you will not be updating data usingSmartUpdate, click the Close button .

After the required program files are loaded, the Installer will look for a data file with a.NEW extension that contains data specific to your site. If such a file is found on the CD-ROM, it will ask you if you want to load the data. Remember, this step applies to theserver only, as data is not loaded on the clients.

IMPORTANT: Click Yes. Note: We have found that some CD-ROM/operating systems donot allow for this. If this is a brand new installation and the Installer does not ask to copythe data file, after the installation, you will need to manually copy the .NEW (located in theHSInstall Directory) file from the CD-ROM into the \Hospitality Suite\NewData folder.(This step applies to the server only.)

When the data file has been copied successfully, click OK. (This step applies to theserver only.)

The final screen will allow you to select where you would like additional icons for theHospitality Suite placed. You can choose to have them placed either on the desktop or atthe top of the Start Menu above the Programs folder. Choose either, both, or neither, andthen click Finish.

The Installer has finished its installation. Click Finish


Importing Data

STOP ! Before you begin …..

Grant Privileges to the Oracle SYSTEM user.

Using HSAutoMaint, this command will perform a series of grants to the SYSTEM user that isrequired for Import. For Example:

> c:> cd \program files (x86)\computrition\hospitality suite> HSAutoMaint GrantPrivsToSystem sysPW=C1master host=hs> Grant Privileges to System Successful> exit

Note: If you are moving existing data taken from a prior Hospitality Suite Export, be sure to copy thatdata into the following directory before you begin:

C:\Program Files (x86)\Computrition\Hospitality Suite\NewData

To begin importing the data, click the Hospitality Suite icon that exists either on the desktop, atthe top of your Start Menu, or within the Computrition folder in the Start Menu Programs group.

The Hospitality Suite detects the presence of the data file and displays the New Data forHospitality Suite utility.

Click Next.

The Enter Password dialog appears. Enter SYSTEM in the Company field, C1master inPassword field, the name of the host in the Host field (if applicable), and Click OK.

Click Next on the Checking Database dialog.

The Ready to start dialog appears. Click Next.

While installing the data file, the Hospitality Suite gives you the opportunity to setyour password. Enter your new password in both fields of the dialog box and clickOK.

Note: Computrition recommends the default password review1, but this may be changed at anytime. The password you set must have a minimum of six characters, containing at least one alphaor numeric character. Also, it cannot be the same as the schema name. Whatever you set as apassword, make sure not to lose it.

Note: During the import process, your nutrient databases may be updated and because of this,the import will take additional time to complete.

After the import is complete, Click Done and Hospitality Suite will automatically launch.

Enter your login name, password, company, and host into the login screen and Click OK.You are now ready to use the Hospitality Suite.


Installing Oracle 11g (11.2.0.3)Client – Client Level

Create a new oracle user account:The software owner is typically named oracle. This is the operating system user that you use toinstall the Oracle software (binaries). A fully formed Oracle base directory path is as follows:

[drive:\app\oracle\]

Therefore, this new account will be used for all installations of both Oracle software and HospitalitySuite.

Let’s Begin…..

Open Microsoft Management Console by Clicking the Start button , typing mmcinto the search box, and then Pressing <Enter>.

Note: If you're prompted for an administrator password or confirmation, type the password orprovide confirmation.

In the left pane of the Microsoft Management Console, Click Local Users andGroups.

Hint: If you don't see Local Users and Groups, it's probably because that snap-in hasn't been addedto Microsoft Management Console. Follow these steps to install it:

In Microsoft Management Console, Click File, and then select Add/Remove Snap-in.

From the Available snap-ins: dialog -

Click Local Users and Groups, and then Click Add. Keep Local computer as the selected value, Click Finish, and then Click OK. Highlight Local Users and Groups (Local) Right-Click the Users folder. Select New User…


Type the appropriate information in the dialog box, and then click Create as follows:

Click the Create button. Click the Close button.

Note: Password must meet certain criteria for restriction on length and complexity. Failure toproperly create a password will result in the following message dialog:

Add the oracle user to the Administrators group

Double-click the Groups folder. Right-click the Administrators group you want to add the user account to, and then

click Add to Group.

Click Add, and then type the name of the user account.


Click Locations, and then click OK.

Highlight the local hostname at the top of the selection set. Click OK.

Type oracle. Click OK.

From the Administrators Properties page Click Apply. Click OK.


Click Yes. Click Save.

Note: You will now use this local oracle account to install the Oracle 11g software and HospitalitySuite 18.4.




If you are upgrading from Oracle Client 11.2.0.1/11.2.0.2, please skip to section "UpgradeExisting Oracle 11g (11.2.0.1/11.2.0.2) Client”.



Note: If you have downloaded a copy of the software, you must first unzip the filep10404530_112030_WINNT_3of6 into the appropriate installation folder. e.g.,c:\OracleClient11g. From there you will Double-click the \client\setup.exe file to launch theinstaller. The Oracle Universal Installer Prerequisite check screen will appear.



The Oracle Client Installer – Select Installation Mode screen appears. Select New Install.The Oracle Client Installer – Select Installation Type screen appears.

Click to select Administrator. Click Next.

The Download Software Updates screen appears.

Select Skip software updates. Click Next.


The Select Product Language screen appears. Accept the default English.

Click Next.


The Specify Installation Location screen appears.

Click Next.


The Summary screen appears.

Click Install.


The Install Product screen appears.

The Finish screen appears. Click Close.


Oracle Client 11.2.0.3 – Post Installation Steps

Running the selecthome command




>cd [drive letter]\oracle\product\11.2.0\client_1\BIN Press <ENTER>>selecthome Press <ENTER>

For Example:

>cd d:\oracle\product\11.2.0\client_1\BIN Press <ENTER>>selecthome Press <ENTER>

Note: The above noted steps are due to Oracle bug 13583053. The bug is being addressed byOracle. However, this workaround does resolve this issue.


Configure the Oracle Net Service

From the Windows desktop, Select Start>Programs>Oracle –OraClient11g_home1>Configuration and Migration Tools>Net Manager

Expand Local.


Select and highlight the Service Naming folder. Click the Green Plus. Enter the Net Service Name (Alias) hs.

Click Next.


The default TCP/IP (Internet Protocol) is selected.

Click Next.

Hostname: Type the host name of the Oracle Server. You may also enter the IP Address, ifavailable. Use the standard port number of 1521.

Click Next.


Enter a name for this net service (global database name). Net Service Name: HS.

Note: This might be named something other than HS. In some cases, this is named for the typeof system. e.g., Production or Test. You may want to check the global database name prior toconfiguring the Net Service.

Click Next.

You may optionally test the service name connection by Clicking the Test button andproviding valid credentials for the database server.

Click Finish.


Net service name Configuration Complete! Click File. Click Exit.

Click Save.


Upgrade Existing Oracle 11g(11.2.0.1/11.2.0.2) Client – Client Level





Note: If you have downloaded a copy of the software, you must first unzip the filep10404530_112030_WINNT_3of6 into the appropriate installation folder. e.g.,c:\OracleClient11g. From there you will Double-click the \client\setup.exe file to launch theinstaller.

The Oracle Client Installer – Select Installation Mode screen appears. SelectUpgrade. Click Next.



The Oracle Client Installer – Specify Installation Location screen appears.

Note: The current location of your Oracle Client 11g home will appear in the SoftwareLocation Path.

Click Next.


The Oracle Client Installer – Download Software Updates screen appears. Select Skip softwareupdates.

Click Next.


The Oracle Client Installer – Select Product Languages screen appears.

Click Next.



The Oracle Client Installer – Summary screen appears.

Click Install.



Click Close.


Install Hospitality Suite (Client)Before you begin …..

Computrition strives to keep current with new technologies by using the latest in development toolswhile maintaining backwards compatibility with older operating systems whenever possible. Thelatest release requires that the MS C++ Developer Tools are installed on each system running theapplication. This applies to all Windows server platforms. Microsoft has released the MicrosoftVisual C++ 2010 SP1 Redistributable Package (x86) that must be installed before this release willinstall and operate correctly.


If you are loading the Computrition PDA software as part of the installation, ensure that you havealready completed the steps mentioned in the Hospitality Suite PDA Configuration Guide. If youhave not done so and you finished the Hospitality Suite installation, the PDA components may notfunction properly and you may have to reinstall the Hospitality Suite. If you have any questionsabout the Hospitality Suite PDA Configuration Guide, please contact us at (800) 222-4458.

You will be required to obtain an activation code. You can log onto the Online Customer Self-Service Portal at https://na4.salesforce.com/sserv/login.jsp?orgId=00D300000000OVK /24 hoursa day (once you have registered at http://www.computrition.com/selfregister.asp). Once you log in,click Log a Case tab and fill in the required information. Or, you can call Computrition Support at800-222-4458 Monday through Friday between the hours of 7:00 am and 4:00 pm Pacific time(excluding major holidays).

Close all open windows.

Insert the Hospitality Suite CD-ROM into the appropriate drive.

The activation code screen appears. To obtain the code, please log ontohttps://na4.salesforce.com/sserv/login.jsp?orgId=00D300000000OVK or contactComputrition at (800) 222-4458. You will need to let us know what facility you arecalling from, that you are loading the latest version of Hospitality Suite, and give usthe four digit number on your screen. After entering the activation code, click Next.

A Welcome screen appears notifying you that a Computrition program will beinstalled on your computer. Click Next.


http://www.computrition.com/selfregister.asp


Enter your name and company name as appropriate, making sure to follow anyguidelines set forth by your IS/IT department. Click Next.

Enter the serial number you received with your software. Make sure to check thenumber on the CD-ROM case. Click Next.

The Computrition Installer will then show that the program files will be loaded inC:\Program Files(x86)\Computrition\Hospitality Suite. Click Next.

Next, you will be informed about the placement of the Hospitality Suite icons in theProgram Folder listed in the dialog (Computrition). Click Next to accept the default.

The Installer will load the necessary Hospitality Suite files.

The SmartUpdate feature assists those users who are upgrading their dataand/or application from a previous version. Since you will not be updating datausing SmartUpdate, click the Close button .

The final screen will allow you to select where you would like additional icons forthe Hospitality Suite placed. You can choose to have them placed either on thedesktop or at the top of the Start Menu above the Programs folder. Choose either,both, or neither, and then click Finish.

The Installer has finished its installation. Click Finish.

Documents

Hospitality Suite 18.5 Installation - Computrition Support ...support.computrition.com/ComputritionSupport/media... · Oracle is the world’s largest and best rated developer of