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Set New Standards
Provide faster help, improve guest's
comfort
Increase Guest Satisfaction
Instantly put your guests in touch with
appropriate contact person and wait to
see their smile
Play Safe
Integrate and test HSC system in 30
days Grace period
Open
Open Interface capabilities for data
exchange
HSC Entry:
HSC Entry is the hotel communication solution for small hotels and guest houses. HSC Entry provides invoicing
of guest telephone and Internet usage, and provides a solution for handling reservations and room occupancy.
HSC Connect:
The HSC Connect hotel application server is an intelligent communication solution that brings a PBX system's
performance scope to the hotel front office domain. This relieves the work load on hotel personnel and increases
guests' convenience.
The gateway function setting up the connection between PBX and a front office (F/O) system serves as the basic
application.
HSC Connect is used between HiPath 3000, HiPath 4000, OpenScape Voice, OpenScape 4000, OpenScape
Business or Asterisk and the front office system. This provides F/O system manufacturers with a simple,
standardized hotel interface. The protocol description is available to any F/O solution provider.
Better, faster service – no
service requests need ever be
lost again
Guest recognition (on-screen
prompts) adds a personal touch
and makes guests feel more at
home
VIP guests enjoy faster response
times
Human resources are deployed
more efficiently and enabled to
provide superior service
All functions are integrated and
clearly visible in the intuitively
designed graphical user interface
Little training is required – a
significant benefit in an
environment where churn rates
are high
Repor ts
A variety of lists to ease your
work, for example, how many
people might come for
breakfast? Let HSC Entry
provide the answers for you.
Integration of communication into
service workflows
Hospitality Service Center Entry: HSC Entry – Simple PMS System
Hospitality Service Center Entry (HSC Entry) is the hotel
communication solution for small hotels and guest houses.
HSC Entry provides invoicing of guest telephone and
Internet useage, and provides a solution for handling
reservations and room occupancy.
Ease of use
Telephones, guest names, reservations, and room
occupancy at a glance: The HSC Entry room grid gives
you up-to-date information on:
Phone status
Text messages
Wake-up requests
Room status
Reservations
Room occupancy
Arrivals and departures
Event calendar
The room grid is your starting point and from there on you
can handle invoices for telephone and Internet charges.
Context-sensitive menus show meaningful functions. Just
mark a span of time for a room and HSC Entry asks for the
reservation or check-in. Other functions can be accessed
using dedicated function keys on the keyboard or by
clicking on the grid. It is so simple, anybody who can use a
mouse can use HSC Entry.
Bill telephone and Internet charges
On departure, HSC Entry presents you with the charges
for phone calls and high speed Internet access. You can
move items from one account to another if necessary.
Upon check out, account statements and bills can be
prepared quickly, efficiently, and accurately ensuring a
positive experience for your guests. You can easily
prepare and maintain a template with Microsoft® Word®.
HSC Entry uses this template for printing bills for high
speed Internet access and telephone calls. If a guest asks
you to add a billing address this can also be easily done
using the Microsoft® Word® template.
Lists make it clear
Beside the essential telephone statistics, HSC Entry offers
a variety of lists to ease your work, for example, how many
people might come for breakfast? Let HSC Entry provide
the answers for you. With HSC Entry, you can print arrival
lists, departure lists, guest lists, telephone lists, and room
status lists which can be combined and used by staff as
the basis for prioritizing and completing the tasks of the
day.
HSC Service Tracking: Offers a central point of services to your guests and hands
-on information to your attendants.
Excellent service
Hotel staff, while on the phone, are just one click away
from a new ticket, documenting any kind of service
requests, and capturing a full audit trail to ensure quality.
HSC knows which mobile service agent is able to deliver
the requested service and forwards the service request.
The HSC service control shows the actual status of the
service request. Time-outs, acceptance, or alerts are
monitored and can be reported on. HSC Service Tracking
provides comprehensive statistics for the management.
The reports illustrate employee efficiency and guest
satisfaction, showing the areas of possible improvement.
HSC Service Tracking supports mobile communication
between staff members and saves time by optimizing staff
efficiency and hotel workflows. This innovative, fully
integrated modular solution not only monitors
communication and guest wishes from start to finish but
also interfaces, stores, analyses, and outputs data.
HSC Mobile
Runners iOS & Android application
Through this easy-to-use application, you can create
and manage requests, access guest data and other information
Easy to use for Mobile Service staff / Guest Service Center staff / System requires hardly any training
Features: Rapid Response (Guest Request
management), Complaints, Housekeeping (Real time Room status, status update with PMS Interface, Minibar posting), Management (Guest List, Guest details, Room Statistics)
Hospitality Service Center Connect: The HSC Connect hotel application server is an intelligent
communication solution that brings a PBX system's
performance scope to the hotel front office domain. This
relieves the work load on hotel personnel and increases
guests' convenience.
The gateway function setting up the connection between
PBX and a front office (F/O) system serves as the basic
application.
HSC Connect is used between HiPath 3000, HiPath 4000,
OpenScape Voice, OpenScape 4000, OpenScape
Business or Asterisk and the front office system. This
provides F/O system manufacturers with a simple,
standardized hotel interface. The protocol description is
available to any F/O solution provider.
The features made available by this standard hotel
interface include:
Check-in/check-out with class-of-service changeover
Entry of name for caller identification
Determining call costs
Wake-up service entry
Room status entry
Use of the minibar
Receiving a message (Message Waiting lamp)
Do-not-disturb
Administering virtual directory Numbers
It is also possible to integrate expansion options such as
A hotel-specific VoiceMail system and
Evaluating call costs for administration telephones
via External application.
HSC Connect is aimed at hotels that already have a
customary front office system and which require a link to
the PBX. These can be either individual hotels or hotels
belonging to a chain.
FEATURES
Check-in/check-out with class-of service changeover
All guest data is sent from the front office to HSC Connect
when guests check in/out, then stored in the check-in file
and transferred to HiPath.
The guest telephone is automatically enabled when this is
done and all relevant call data (date, time, destination
number and cost of each call) is logged for invoicing
purposes whenever calls are made.
The data will be buffered if the front office system is not
ready to receive. As soon as it is ready again the data will
be transferred from HSC Connect and the buffer file then
cleared.
Entry of name for caller identification
The guest's name is also stored in the system on check-in
and is displayed on digital telephones when the guest calls
reception, for instance. The guest's name is deleted on
checkout.
Determining call costs ... using meter pulses
The charge rate units transmitted by the telephone
company (carrier) are transferred from the HiPath system
to HSC Connect. HSC Connect calculates the call costs
using the pre-configured unit price and transfers this to the
front office system
... using a surcharge table
It is also possible to add surcharges to the call costs
calculated by HSC Connect using a table. The call price
calculated in this way is then transferred to the front office
system
... using destination number tables
If the telephone company (carrier) does not provide any
meter pulses, call costs are calculated in HSC Connect
using configurable charge rate tables, time tariffs, and tariff
assignments. The call costs are determined on the basis of
the destination number, call duration, and time of day, and
transferred to the front office system.
Interface to external charge solutions
HSC also offers an interface to 3rd party Call Accounting
and call data recording systems for situations where the
customer´s environment requires complex call data and
statistical evaluations. For this purpose HSC features the
Call Accounting Interface (SCAI). This interface has been
tested with a number of systems.
Wake-up service entry
The wake-up service is managed independently by HSC
Connect, which distinguishes three types:
Wake-up orders from a guest telephone without
voice prompting. The guest enters the required
wakeup time directly via the telephone keypad.
Wake-up orders from a guest telephone with voice
prompting If the optional wake-up system (with voice
prompting) has been installed, guests will be
supported by voice prompting when entering their
wake-up request (eight languages possible).
Wake-up orders from the front office system if a
guest has placed a wake-up request with reception,
the room number and wake-up time will be
Open Sys tem
HSC is being developed as an
open system. In basic
configuration system already
supports most important
integrations (PBX integration,
PMS integration, High Speed
Internet Access systems
integration, Building automation
systems ...). Other integrations
are easily possible due to
extremely open system
architecture.
An open architecture secures
future-proof investment and
requires minimal client hardware
Installation and Setup
Maintenance
Application Support
Hardware Support
transferred automatically from the front office system
to HSC Connect after the reception attendant has
entered the relevant data.
To carry out the wake-up orders, HSC Connect constantly
checks its internal wake-up order file and calls the guest
when they entered wake-up time has been reached. If a
guest does not lift the handset after a certain number of
wake-up calls, renewed ringing is activated after a time
that can be set. All wake-up attempts, whether positive or
negative, are transmitted to the front office system and
logged. Any still active wake-up orders will be canceled
when the guest checks out.
Room status entry
The room status can be entered by room staff on the guest
telephone. When a checked-out room is being cleaned,
the room status is set by the room staff and the room is
offered by the front office system as being available again.
The room statuses can alternatively be administered and
changed using the front office system.
Without voice prompting. If no VoiceMail system has
been installed, administration and forwarding of room
status entries is carried out by HSC Connect.
With voice prompting. If the optional VoiceMail
system has been installed, room status entries from
the guest room telephone are supported by voice
prompting. The VoiceMail system then forwards the
entries to the front office system.
Use of the minibar
Without voice prompting
If items are found to have been consumed from the
minibar in a guest's room, the room staff can enter the
details directly on the guest telephone. Each minibar entry
is acknowledged to prevent incorrect entries. Optional
entries for minibar items are item numbers (max. 6-digit) or
invoicing amounts and a personnel code. With the
expanded minibar function it is also possible to cancel any
entry over the telephone.
Optional entry types:
Standard minibar entry
Advanced minibar entry (consumption registered/
canceled)
Advanced minibar entry with personnel number
(consumption registered/canceled)
All entry data is transferred transparently to the front office
system.
With voice prompting
If the optional VoiceMail system has been installed,
minibar entries from the guest telephone are supported by
voice prompting. The VoiceMail system checks the entries
and returns a voice report. Incorrect entries will therefore
be noticed immediately and can be corrected. The entries
are then forwarded to the front office system.
VoiceMail system (optional)
HSC provides an interface for connecting to 3rd party IVR/
Voice Mail systems for implementing different
functionalities like the entry of wake up, room status and
minibar posting via the guest room phone. If his interface
is used to connect to OpenScape Xpressions, additional
supplementary functions are available.
Receiving a message (Message Waiting lamp)
Messages that arrive during a guest's absence can be
signaled over the front office system by "setting" the
Message Waiting lamp on the guest telephone.
Under certain technical conditions it is also possible to
equip analog guest telephones with Message Waiting
Lamps.
Do-not-disturb
This room telephone class-of-service can be pre-
configured in HiPath and set by the front office personnel
as and when required.
Administering virtual directory numbers
To allow special guests ("VIPs") to retain the same
telephone number in different rooms each time they visit
the hotel, or to equip a guest room with an additional fax
line, the front office personnel can issue an additional,
virtual telephone number as and when required.
HSC Connect ensures that when this is done the virtual
number is assigned to the real number of the room or to
the real number of the fax line in the room. This
assignment is always canceled on check-out. Where the
fax line is concerned, this ensures that no faxes will get
into the wrong hands after guests have left.
Open interface capabilities for data exchange
HSC comes with an ODBC and a simple file based
interface for importing and exporting several kinds of data.
This means that e. g. personnel data or membership
program data can be exchanged with or transferred into
other systems. A service package (Professional Service) is
available for any customizations or up-grades that may be
required.
Multiple systems
HSC Connect supports Multiple PBX systems on remote
locations.
Changing over the language on the OpenStage display
(HiPath 4000 and OpenScape 4000)
A guest's nationality is recorded on check-in, depending
Check - i n /check -out
All guest data is sent from the
front office to HSC Connect
when guests check in/out, then
stored in the check-in file and
transferred to HiPath.
Suitable for everything from the
smallest independent hotels to
the largest global chains, HSC
fully integrates all telephone-
based services ensuring that all
guests receive the highest level
of attention that they deserve.
on the front office system. This information is forwarded to
HSC Connect. If the guest's room has an OpenStage
telephone with a display, the user interface will
automatically be changed over to the guest's national
language (if available).
Front Office component
Guests in large hotels frequently call the operator (central
office) to arrange for a wake-up call or have their
telephone class-of-service changed. To enable the
operator to use specific hotel functions, the HSC Connect
client component can be used on the operator's PC. This
component can be installed on any PC with Java. This
allows the operator to perform the following functions:
enter wake-up orders,
change telephone classes-of service,
set or clear the Message Waiting lamp,
set the do-not-disturb function.
The PC must be connected to HSC Connect Server via
LAN.
Cloud Modules
Guest profile, Reservation,
Reception, Cashier, POS,
Housekeeping, Reports, Online
Reservations (optional)
Web reservation engine lets you
book your property lodgings
directly from your website
Maintenance
Complete system is fully covered
by our software maintenance
scheme ensuring that you always
have access to the newest and
most stable version of software.
Flexib le GUI
All functionalities are integrated
at a glance with a flexible
Graphical User Interface (GUI)
and therefore easy to use with
minimum training needs.
Adapted to hotel structures of
high staff fluctuation.
Secur i t y and re l iab i l i t y
HSC is equipped with multiple
security mechanisms.
W eb based arch i t ec ture
The client installation and
maintenance is easy through a
web-based architecture.
HiPath 3000
HiPath 4000
OpenScape 4000
OpenScape Office MX/LX
OpenScape Business
OpenScape Voice
Asterisk
HSC Cloud PMS
HSC - Client
HSC - Server
PBX Guest Rooms
3rd party PMS 3rd party Applications
Copyright © MAIS Systems GmbH, 03/2015 Feichtmaystr. 25, München 80992 Germany Reference No.: MAIS-03-DS-HSC The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the product. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Hicom, HiPath, OpenScape, Optiset E, optiPoint and OpenStage are registered trademarks of Unify GmbH & Co. KG. Windows® is a registered trademark of Microsoft Corporation in the United States and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Java® is registered trademarks of Oracle and/or its affiliates All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
Communication Systems
HiPath 3000 V8.0 or newer
OpenScape Office MX/LX V3 or newer
HiPath 4000 V5.0 or newer
OpenScape 4000 V7 or newer
OpenScape Business V1 or newer
OpenScape Voice V7 or newer
Asterisk
Other Systems: project specific
Server
Processor (x86) min. 2,8 GHz
RAM min. 4GB
HDD min. 80GB, RAID 1 or RAID 5 recommended
Operating System Windows 7 or newer, Windows
2008 Server or newer (server platform recommend-
ed), Linux Server
Network Interface 2 x Network Card (1 x customer
LAN, 1 x HiPath LAN)
Optionally CAPI compliant ISDN card for Wake-up
entry
Operating time 24 hours a day
HSC Client
Processor (x86) min. 2,8 GHz
RAM min. 1GB
HDD min. 80GB
Operating System Windows 7&8, MAC, Linux
Desktop
HSC Hardware Appliance
The HSC Hardware Appliance is a solution designed for
small and medium sized Hotels. It supports up to 100
rooms configuration and provides all the features of the
HSC Server application.
HSC Hardware Appliance is an all-in-one solution, consist-
ing of Hardware, Linux operating system and preinstalled
HSC Server application.
HSC Hardware Appliance is almost silent, energy efficient,
insensitive to vibrations as well as free from mechanical
and moving parts unlike standard servers.
HSC Virtual Appliance
By using virtualization technology you can choose the hard-
ware by yourself as far as possible. Virtualization offers
tremendous improvements in efficiency, flexibility and man-
aging hardware and therefore reduces costs. HSC Virtual
Appliance is an all-in-one solution, consisting of Linux oper-
ating system and HSC Server application