Hospitality 110218113505 Phpapp02

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HospitalityHospitality

Jaifar.k.uJaifar.k.uC5 BatchC5 Batch


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AcknowledgementAcknowledgement

Any attempt at any level cannot be satisfactorily completedwithout the support and guidance of learned people.I would

like to express my immense gratitude to Mrs.Jhimli Josefor her constant support and motivation that has encouraged

me to come up with the assignment.I am also thankful to allother members ofFrankfinn and my classmates whohave rendered their whole hearted support to all times forthe successful completion of this assignment.


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DefinitionDefinition

Hotel is defined by British law as a place where abonafide guest receives food and shelter, providedhe is in a position to pay for it and is in a receivable

condition.


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History Of Hotel IndustryHistory Of Hotel Industry

Hotels have a very long history, but not as we know today, wayback in the 6thcentury BC when the first inn in and around thecity of London began to develop. The first catered to travelers

and provided them with a mere roof to stay under. Thiscondition of the inns prevailed for a long time, until theindustrial revolution in England, which brought about newideas and progress in the business at inn keeping.

The invention of the steam engine made traveling even more

prominent. Which had to more and more people traveling notonly for business but also for leisure reasons. This lead to theactual development of the hotel industry as we know it today.


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Introduction to the Hotel IndustryIntroduction to the Hotel Industry

AHotel must provide food and lodging to a traveller on payment and inturn the right to refuse if the traveller is drunk,disorderly,un kempt or isnot in a position to pay for services.

Hotel today not only cater to the basic needs of the guest like food and

shelter provide much more than that, like personalized services etc.

Hotels today are a Home away from home.


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Hotel IndustryHotel Industry

AHotel is an establishment whose primary business is providinglodging facilities for the general public and which furnishes one ormore of the following services:

Food and Beverage Services.

RoomAttendant Services.

Laundry Services.

Use of Furniture and Fixtures.

Safety and Security to guest and his Belongings.


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Classification of HotelClassification of Hotel

Hotel can be classified into different categories or classes, based ontheir operational criteria. For example the type of accommodationthey provide, location of the property, type of services provided,

facilities given and the clientele they cater to can help categorieshotels today


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ClassificationsClassifications

Market segment

Property type

Size

Level of services

Owner ship and application etc


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Categories.Categories.

Market segment:

Economy hotel

Mid market hotel

All suite hotels

Time-share hotels

Executive hotels

Luxury /Deluxe hotels


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Property type:

Traditional hotel

Motels

Resident hotel

Resorts

Casino hotels


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According to size:

Small hotels [150 rooms]

Medium hotels [up to 299rooms]

Large hotels [up to 600rooms]


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Level Of ServicesLevel Of Services

World-class services:

They target top business executives and provide service s that cater to

needs of

such people like lap tops in the rooms, business center, sectarian services.

Mid range services:

They appeal to the larger segment of traveling public [tourist]. Theservices

provided by the hotel are moderate and sufficient to budgeted travelers.


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Ownership And AffiliationOwnership And Affiliation

Independent hotels:

They have no application with other properties. They have their own

management and are single properties with one owner.

Chain Hotel

They impose certain minimum standards, levels of service, policies andprocedures to be followed by their entire establishment. Chain hotels

usually have corporate offices that monitor all their properties and onemanagement runs these properties. That is all the hotels under the chainare completely owned and run by the chain itself.


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Ownership And AffiliationOwnership And Affiliation

Franchisee hotels

The franchisee grants the entities, the right to conduct business

provided they follow the established pattern of the franchisee,maintains their standards, levels of service, practice their policiesand procedures.


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Domestic Chain Of HotelsDomestic Chain Of Hotels


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THE LEELA GROUP OF HOTELSTHE LEELA GROUP OF HOTELS

Hotel Leela Venture Ltd is an Indian hotel company,currently with seven deluxe hotels, located inMumbai,Goa,Kovalam,Udaipur,Bangalore,Delhi


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Capt.C.P.Krishnan NairCapt.C.P.Krishnan Nair

FounderFounder-- The Leela Group of HotelsThe Leela Group of Hotels


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The Leela Kempinski,UdaipurThe Leela Kempinski,Udaipur


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The leela kempinski,Kovalam,KeralaThe leela kempinski,Kovalam,Kerala


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The Leela Place, BangaloreThe Leela Place, Bangalore


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The Leela Kempinski, MumbaiThe Leela Kempinski, Mumbai


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The Leela Kempinski, GoaThe Leela Kempinski, Goa


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The Leela Kempinski,Gurgaon,DelhiThe Leela Kempinski,Gurgaon,Delhi


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History Of Leela GroupHistory Of Leela Group

Founded in 1957 by Capt. C.P. Krishnan Nair, the Rs.450 crore Leela Group isengaged in the business of ready-made garments and luxury hotels and resorts.

The company was founded by Captain C.P. Krishnan Nair.

Capt. Nair served in the Indian NationalArmy under Netaji Subhash Chandra

Bose. He helped his father-in-law in the latter's garment export business.

In 1970, the company launched its ready-made garments unit and is today,Indias premier export house.

Since the 80s, the client list of Leela Lace reads like the veritable whos who oftheAmerican fashion industry : The Gap, Liz Claiborne, Polo Jeans, TommyHilfiger, JC Penney, Macys, Van Heusen, Walmart & hellip;..

.


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Leela Group Of HotelsLeela Group Of Hotels

In Capt. Nairs case, this vision has flowered, given his unshakeablebelief in Indias ability to compete with the best in the world as anequal.

This belief, forged to a large extent during Capt. Nairs early yearsas a freedom fighter in Indias fight for Independence, findsexpression in each of the groups endeavors.

Behind every institution lies the vision of an individual


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Time Line Of Leela Group Of HotelsTime Line Of Leela Group Of Hotels

While visiting various countries, he realized the need for a luxuryhotel chain in India that could measure up to internationalstandards.

In 1988, he went ahead and launched the first hotel in Mumbai asHotel Leela.

The group has then gone ahead to develop fine hotels across theother cities.

In 1996 Green HotelierAward - International Hotel and RestaurantAssociation, Paris


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The Leela Kempinski, Mumbai and The Leela Kempinski Goa are two ofthe best hotels in India, and have also won considerable internationalacclaim. For this to have been achieved in 12 short years is nothing

short of remarkable.

In fact, the Leela Kempinski, Mumbai has received many rewards forbeing the best 5 star deluxe hotel in India, and The Leela KempinskiGoa voted the best luxury beach resort in India.


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Corporate EnvironmentalAchievementAward 1998 6thWorld Wilderness Congress.

Global 500 Laureate - 1999 By United NationsEnvironment Programme.

Winner of National and Regional TourismAwards From1994 to 2000 for 6 consecutive years - The LeelaKempinski Mumbai.

World travelAward - 2000,2001 & 2002 The Leela, Goavoted as the very best Resort inAsia Pacific.


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Recently in 2001 Capt. Nair fulfilled his longstanding dream ofconstructing a palace hotel in the garden city of Bangalore.

The Leela Palace Kempinski, Bangalore is built in art deco style

recreating the grandeur of The Mysore Maharajas Palace. It is set amidst8 acres of landscaped garden and waterfalls. It is a palace with the heartof a modern hotel. Its 254 rooms are well furnished and are befittingroyalty.

The Leela Kovalam is Keralas largest resort, built on a rock face cradledbetween two wide sweeping beaches with a stunning view of the famousKovalam coastline.


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TodayToday

Today Leela Lace has 20 factories with state of the art equipment 10in Bangalore, 5 in Chennai and 5 in Mumbai, with an annual turnoverof US$ 75 million. It is Leela Lace Ltd., the parent company, which is

the promoter of Hotel Leela venture Ltd.


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New & Upcoming HotelsNew & Upcoming Hotels

The Leela Palace Kempinski, Chennai

The Leela Palace Kempinski, Hyderabad

The Leela Kempinski,Agra

The Leela Lake,Ashtamudi, Kerala


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International Chain Of HotelsInternational Chain Of Hotels


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The ACCOR Group Of HotelsThe ACCOR Group Of Hotels


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Giles pelissonGiles pelisson

Director and Chief Executive OfficerDirector and Chief Executive Officer


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Serge WeinbergSerge Weinberg

Chairman Of The Board OfDirectorsChairman Of The Board OfDirectors


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Introduction To Accor Group of HotelsIntroduction To Accor Group of Hotels

Accor is a French Multi National Corporation, part of the CAC40 index, operating in nearly 100 countries. Headquartered

in Courcouronnes,Essonne, France, near Evry.Accor runs a

hotels branch (Accor Hospitality) and formerly ran a corporateservices firm (Accor Services).

Accor Hospitality, theAccor hotels branch, has more than 4,000hotels worldwide, ranging from economy to luxury.

ThroughAccor Services,Accor also sold service vouchers to over430,000 companies and institutions and 30 million users in 40countries.The company demerged itsAccor Services unit in 2010under the name Edenred.[


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HistoryHistory

In the 1960s, the travel industry in France was booming, but manynew hotels were concentrated only in major urban areas such as

Paris.At the time, Paul Dubrule and Grard Plisson were

both living in the United States, working for major computerfirms.They went into business together, and in 1967, founded theSIEH (Socit d'investissement et d'exploitation hteliers) hotelgroup.


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Time Line OfAccor GroupTime Line OfAccor Group

In 1974, they launched the Ibis brand with the opening of the IbisBordeaux.

In 1975, SIEH acquired the Courtepaille and Mercure brands

In 1980,Acquired Sofitel hotel brand, [43 hotels and two seawater spas].

In 1983, Creation ofAccor, following the merger of Novotel SIEH Groupand Jacques Borel International.

1990:Acquisition of the Motel 6 chain in the United States, comprising 550

properties. With its global brands,A

ccor becomes the worlds leading hotelgroup, in terms of properties directly owned or managed.


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1997:Accor changes its corporate governance system. Jean-Marc Espalioux isappointed Chairman of the Management Board. The Accor 2000 project islaunched in a commitment to revitalizing growth and deploying

breakthrough technology. Carlson Wagonlit Travel is created.A

cquisition of amajority interest in SPIC, renamedAccor Casinos.

2001: Broader presence in the Chinese hotel market in partnership withZenith Hotel International and Beijing Tourism Croup. Accor becomes anofficial partner to theAustralian Olympic Committee.

2005: Opening of the 4,000th hotel, the Novotel Madrid Sanchinarro in Spain.Colony Capital invests 1 billion inAccor and steps up the Groupsdevelopment.


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2006:Accor changes its corporate governance system, from aSupervisory Board and Management Board to a Board ofDirectors,with Serge Weinberg as Chairman and Gilles Plisson as Member of

the Board Chief Executive Officer.A

ccor divests most of its stakein ClubMed


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2-3 stars hotels. 35 hotels. The firstAll Seasonshotel opened in France in mid-September 2007.AllSeasons has already 20 hotels inAustralia

Accor sold Red Roof Inns inApril 2007.

New brand re launched in 2007. 5 stars dedicatedto travelers, it has 11 hotels.


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TodayToday

With more than 4,000 hotels worldwide, covering all segments fromeconomy to upper upscale,Accor Hospitality, theAccors hotel offering,offers hotel services tailored to each customers needs.

Accor has long positioned itself in 40 countries around the world as aprovider of innovative services to meet growing demand for solutions thatenable companies and public institutions to improve productivity, whileresponding to the legitimate aspirations of their employees and for a betterquality of life.


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Accor Group Of HotelsAccor Group Of Hotels

Accor Hospitality

Budget Brands :

Motel 6 : 910 hotels in USA and Canada.

Studio 6 : 46 hotels in USA and Canada.

Formula 1 : 371 hotels in 14 countries. Rebranded and redesigned asF1 Hotels in France.

Etap : 369 hotels in 11 countries. Etap Hotel is implanted in Europe:Germany,Austria, Belgium, Spain, France, Great Britain, Hungary,Luxembourg, Netherlands, Poland and Switzerland.

Accor global locations


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Economy Brands :

Ibis : 2 stars hotels. 769 hotels in 36 countries..

Midscale Brands :

Suite hotel : 3 stars suites in Europe. 21 hotels in 4 countries.

Mercure Hotels : 3 and 4 star hotels. 756 hotels in 49 countries (3rdhotels network in Europe).

Adagio : 21 apartment hotels in 4 countries.


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Upscale Brands :

Novotel Hotels : 4 stars hotels in 61 countries (387 hotels).

New boutique hotels with 3 hotels (4 stars) that are remarkable intheir personality. They are categorized according to four themes:Vision,Design, History and Panorama. Some were Sofitel hotels.


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Luxury Brand :

Sofitel Hotels and Resorts, including the new boutique-hotels So

by Sofitel and top luxury Sofitel Legend. 172 hotels in 52 countries.


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The Grand in AmsterdamThe Grand in Amsterdam


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Old Winter Palace in LuxorOld Winter Palace in Luxor


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Sofitel Dalat Palace in Dalat,VietnamSofitel Dalat Palace in Dalat,Vietnam


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Pullman Orient ExpressPullman Orient Express


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Sofitel Philippine PlazaSofitel Philippine Plaza


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ConclusionConclusion

I have started to learn Hospitality ultimately what I needed bymeans of knowledge towards myself and others is taught andentertained.

I would like to Thank Mrs.Jhimli Maam for her guidance. Iloved the way she taught us how to become a successfulprofessional in Hospitality Industry.

And also Thanks to FRANKFINN INSTITUTE


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BibliographyBibliography

www.theleelagroup.com

www.accor.com

www.wikipidia.com

www.yahooanswers.com


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Hospitality 110218113505 Phpapp02