Hornsby Ku-ring-gai Community Aged/Disabled Transport Service … · 2017-09-19 · PROFILE Hornsby Ku-ring-gai Community Aged/Disabled Transport Service Inc. provides transport services

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Hornsby Ku-ring-gai

Community Aged/Disabled

Transport Service Inc.

23rd

Annual Report

Year Ended

30th

June 2010

Room No. 4, 7 Gilroy Road, Turramurra 2074

Phone: 9983 1611 www.communitytransport.org.au COMMUNITY BUS

23rd Annual Report 2009/2010 Page 2

Mr James White

(Relief Co-ordinator)

Miss Hiroko Sakurai

(Student)

Mrs Minji Jung (Kate)

(Student)


HORNSBY

KU-RING-GAI COMMUNITY

AGED/DISABLED

TRANSPORT SERVICE INC.

ANNUAL REPORT

2010

Ku-ring-gai Support Services

7 Gilroy Road

Turramurra NSW 2074

Ph: 9983 1611

Fax: 9983 1659

Mobile: 0418 225 372

www.communitytransport.org.au

[email protected]

Funded by

http://www.communitytransport.org.au/

mailto:[email protected]


TABLE OF CONTENTS

1. Mission Statement 5 2. Objectives 5 3. Profile 5

4. Organisational Structure 6 5. Board of Directors and Auditors 7 6. Staff, Volunteers and Students 8

7. Photos 9

8. Minutes from the 22nd Annual General Meeting 10 - 11

9. Chairperson’s Report 12 - 13

10. Treasurer’s Report 14

Financial statements 15 - 18 Auditor’s Report 19

11. Consumers’ Report 20 12. Co-ordinators' Report and Service Statistics 21 - 24 13. Manager’s Report 25 - 27 14. Association Membership 28

28

Supporting our 23rd AGM


MISSION STATEMENT

To meet the Community Transport needs of residents who are aged/disabled and their carers

OBJECTIVES

1. Be a respected leader in the provision of transport services to the aged/disabled residents and their carers.

2. Be aware of and responsive to community needs by providing reliable, safe and effective transport services

3. Ensure that staff and volunteers are adequately trained and supported to fulfil their responsibilities.

4. Ensure proactivity in meeting all obligations under the Occupational Health and Safety Act (NSW)

5. Ensure adequate resourcing and financial viability 6. Maintain high standards of governance and ensure accountability for all funding received.

PROFILE

Hornsby Ku-ring-gai Community Aged/Disabled Transport Service Inc. provides transport services that are responsive, innovative and flexible, to people living in Hornsby and Ku-ring-gai Local Government areas. Our service was established in 1987 and is funded through the Federal and State governments as part of the Home and Community Care (HACC) program. The service is incorporated as an association and is managed by a voluntary Board of Directors drawn from a diverse section of the community including consumers, local government, community and business sector workers. We respect the right of our passengers:

To make choices in their own lives

To dignity, respect, privacy and confidentiality

To be valued as individuals

To access services on a non-discriminatory basis

To expect a responsive transport service that is accountable to our passengers.


ORGANISATIONAL

STRUCTURE

2009 – 2010

Casual Drivers

Outing Volunteers

Students

Office Volunteers

Service Coordinator

Full time

Bookkeeper

Part time

Assistant Coordinators

Part time

Manager Full time

Board of Directors Advisory Task

Groups and Working Parties

Drivers Full time


BOARD OF DIRECTORS

2009 – 2010

Chairperson: Mr Larry Magus

Vice-Chairperson: Mr Anthony Woodward

Secretary: Mr Alex Maitland

Treasurer: Mrs Kerry Skellern

Ordinary Directors: Mrs Michelle Chan Mr Darko Stevanovic Mrs Pervin Young

Exofficios: Ms Jayne Boardman Ms Phil Gilmour Auditors: See Accounting Group Graham Schmidt

From left:

Kerry Skellern, Pervin Young, Larry Magus, Jayne Boardman, Julie Gee, Helen Battellino, Alex Maitland


STAFF, VOLUNTEERS AND

STUDENTS

2009 – 2010

Manager Ms Carol Ryan Service Coordinators Mr Tim Fitzgerald Mrs Tracy Lee-Grosser Mrs Lorelle White Relief Coordinator Mr James White Office/Bus Volunteers Miss Jacqueline Barclay

Mrs Jan Thew Mrs Renate Logan Mrs Rosemary Kyd Mrs Lyn Shave Master Stuart Lucy

Bookkeeper Mrs Sheena Brown Casual Drivers Mr Brian Harries Mr Lawrie Owens

Mr Bob Broadhouse Mr Stuart Cross Mr Phillip Bourke Mr Paul Keenan Mr John Kennedy Mr Bruce Buchanan Ms Danielle Field Mr John Moylan Mr George Truelove Mr Jonathan Wood Mr Robert Cook

Students Miss Jihyun Kwon (Amy) Miss Jihyun Lee Miss Hiroko Sakurai Ms Anne Chan Mrs. Minji Jung (Kate) Miss Yoonha Jeong (Yuna)



MINUTES OF 22ND

ANNUAL

GENERAL MEETING

Tuesday, 20th

October 2009

Attendance Florence Noller, Elizabeth Dwyer, Gloria Harwood, Sybil Porter, Betty Boehm, Betty

Fuller, Joy Fletcher, Hugh Oliver, Fay Oliver, Melva Storer, Jackie Barclay, Joan Smith, Gerda Cheffings, Audrey Beeney, Pamela Freeman, Kathleen Budd, Peg Smith, Olive Warburton, Ken Bowden, Doris Bowden, Stefan Biernacki, Louise Verhey, Tony Verhey, Muriel Goodyer, Joan Homewood, Grace Simpson, Nancy Figg, Valerie Presland, Doris Shooter, Sonia Shipley, Jessie Wright, Eunice Simpson, Patricia Hill, Olga Staudinger, Suzanne Pritchard, Josie McRobert, Joan Gunson, Yvonne Dreves

Carol Ryan, Larry Magus, Tony Woodward, Kerry Skellern, Alex Maitland, Pervin Young, Michelle Chan, Jayne Boardman, Phil Gilmour, Julie Gee, Helen Battellino, Sheena Brown, Tim Fitzgerald, Lawrie Owens, John Moylan, Brian Harries, Lorelle White

Apologies Olive Barnes, Darko Stevanovic, Tracy Lee-Grosser, Marjorie Milne, Audrey Fox, Alan Fox General Business 1. Welcome 2. Confirmation of the Minutes of the 21st Annual General Meeting held on 14th October, 2008.

Resolution: Resolve that the minutes of the meeting held on 14th October, 2008 be received.

Moved: Yvonne Dreves Seconded: Florence Noller 3. Business Arising from previous meeting – Nil. 4. Annual Report from Mr Larry Magus, Chairperson

Resolution: Resolve that the Chairperson’s Report be received. Moved: Jackie Barclay Seconded: Joan Homewood

5. Annual Financial Report from Mrs Kerry Skellern, Treasurer.

Resolution: Resolve that the Annual Financial Report and Audit Reports be received.

Moved: Joy Fletcher Seconded: Audrey Beeney 6. Appointment of Auditors for 2009/2010.

Resolution: Resolve that the nominated auditor be appointed for 2009/2010. Moved: Yvonne Dreves Seconded: Joy Fletcher

7. Annual Report from Mrs Pervin Young, Consumers’ Representative.

Resolution: Resolve that the Consumers' report be received. Moved: Nancy Figg Seconded: Elizabeth Dwyer

8. Annual Report from Mr Tim Fitzgerald, Co-ordinator.


Resolution: Resolve that the Co-ordinators' report be received. Moved: Elizabeth Dwyer Seconded: Betty Fuller

9. Annual Report from Ms Carol Ryan, Manager

Resolution: Resolve that the Manager’s Report be received. Moved: Sonia Shipley Seconded: Betty Fuller

10. Election of Office-Bearers and Directors for 2009/2010

Returning Officer: Lorelle White Resolution: Resolve that the following nominations be received for: Chairperson: Mr Larry Magus, Vice Chairperson: Mr Anthony Woodward, Treasurer: Mrs Kerry Skellern, Secretary: Mr Alex Maitland, Ordinary Director: Ms Michelle Chan, Mr Darko Stevanovic, Pervin Young. Exofficio: Ms Jayne Boardman, Ms Phil Gilmour 11. Other Business brought forward in accordance with the Constitution Presentation of proposed Logo Concept for feedback 12. Meeting Closed: 12 noon

Students

Yoonha Jeong (Yuna)

Stuart Lucy


CHAIRPERSON'S REPORT 2009 – 2010

Our Board of Directors continue to provide strong governance and direction for Hornsby Ku-

ring-gai Community Aged/Disabled Transport Service Inc. Their collective skills and experiences

ensure we have a well resourced team to develop practical solutions to address emerging issues

and concerns facing the service.

Arrangements have been made to embark on our next three year Strategic Planning day following

on from the successful Board review workshop undertaken last year. The Planning Day will

focus on future opportunities while we reflect on our strengths, weaknesses and identify critical

issues to set up strategies for prioritising our long term goals.

On behalf of the Board of Management, staff and volunteers I have much pleasure reflecting on

some of the highlights of this reporting period.

Major Achievements:

Service information

Alex Maitland has vast knowledge and understanding of the opportunities available via

the internet. We are fortunate to have his guidance and skills on the World Wide Web so

we may learn from him regarding how to take up this cost effective communication tool.

With support from Alex our staff can manage our web page

www.communitytransport.org.au to give ready access to consumers and people interested

to receive information on our service. Alex has also placed information on the HKCT

facebook and twitter sites for people who use these tools.

Our Outings Program has a new layout and continues to offer a variety of different venues

with thanks to the efforts and dedication of Jacqueline Barclay, bus volunteers and Pervin

Young, consumer representative on our Board. Pervin confirms bookings and types the

monthly programme that is distributed to our consumers.

Office resources

The office is totally reliant on computers for maximising service efficiencies and meeting

the reporting requirements of our funding body. To fully support our network system and

reduce downtime we have engaged the services of SOS Managed Information Technology

to maintain and advise us on reliable, secure and cost effective technology.

A new phone system was installed to ensure continued reliability on this critical link to

our consumers and give staff hands free access when required. The new phone system

has been embraced by Renate our 90 year young office volunteer who is always ready to

take on the challenges of change and new technology.

Staff development

Our staff, volunteers and students are encouraged to attend training opportunities to learn

new skills and improve their professional development. This is to ensure staff can manage

the complexity of understanding the many new services that are established to assist our

target group.

http://www.facebook.com/pages/Hornsby-Ku-ring-gai-Community-Transport/239759017140?v=wall

http://twitter.com/hkctransport


Some of the courses undertaken this year include:

Senior First Aid Training,

Mental Health Training,

National Driver Training, both practical and theory,

Manual Handling

The way forward:

Explore the challenges and opportunities for strategic partnerships while responding to a

rapidly changing funding environment

Through the regional co-ordination office take advantage of networking opportunities for

sharing ideas and information to support best practice to respond to the needs of our local

community

Implementation of an Enterprise Bargaining Agreement for our staff

With the retirement of our current Manager, Carol Ryan, we welcome on board our newly

appointed Manager, Tracy Lee-Grosser. Tracy will bring with her new ideas and take on the

challenges that change brings in the way we deliver transport services in the future.

Thanks:

We are fortunate to have an exceptional mix of skills and diversity in our current Board. All

members have been with us for over two years and have a deep understanding of the service

mission and objective.

Our Board is made up of workers from both the private and community sectors and retirees who

bring a vast range of experiences and competences on relevant issues.

I sincerely thank the members of our Board for another productive and rewarding year. All Board

members have generously given their support and direction and we look forward to working

together on the challenges and opportunities that arise in the coming year.

Thank you to the staff, students and volunteers. You are the hands on providers of the service.

Your contribution adds value to the quality of life of our passengers.

In partnership with the Northside Community forum respite team we are able to assist clients and

their carers. Feedback received by the Forum has included:

"Without this service we would be desperate as we have no buses or other transport available. I

cannot speak too highly of the efficiency and helpfulness of every driver we have had.

Congratulations, I wish all other NSW systems could meet your standards".

"My husband and I have been very pleased with the service you provide. We have found everyone

to be very friendly and caring at all times".

"Arrangements were perfect - driver arrived exactly on time and delivered us to our appointment

and was waiting afterwards to deliver us home".

I thank each and everyone for their ongoing commitment to the organisation. Our aim is to

provide a sustainable and equitable transport service that is responsive to the needs of our target

group.

Larry Magus

Chairperson


TREASURER'S REPORT

2009 – 2010

Financial statements for the year ending 30 June 2010 have been prepared, checked

by our auditors and are presented to members for review at our Annual General

Meeting. The organisation has seen a rise in Income compared to last year of

$135,570. This is largely driven by 2 factors - $43,655 in non-recurrent funding

and $30,112 above budget in Passenger and Group funding.

Our operating expenditure was tightly controlled, finishing under budget by

$56,988. The exception to this trend was taxi expenses, which were $22k above

budget. This additional expenditure was agreed by the Board through the year in

order to expand our taxi services to our community. As we commence the new

financial year, the Board is conducting a review of these services to determine the

appropriate balance between individual and group transport.

The Board has elected to take up several provisions for future expenses related to

the on-going development of the organisation and its staff. The non-recurrent

funding will be used for further service enhancements. The organisation has

finished the year with a surplus that will be held in reserves for future years.

The total equity for the organisation has been maintained in a positive position,

retaining provisions for the replacement of our vehicles and other equipment in the

future as they are needed.

Kerry Skellern

Treasurer

Sheena Brown and Alex Maitland with Kerry Skellern at the 2008 AGM



Hornsby Kuring-gai Community Aged/Disabled Transport Service Inc

Balance Sheet 30 June 2010

Last Year

2008-2009

This Year 2009 -

2010 ` $ ASSETS

$

Cash Assets

20,802 Westpac Cheque 44,788

376,435 Westpac Maxi Direct 62,132

Term Deposits 461,050

565 Undeposited Funds 1,146

212 Petty Cash 212

398,014 Total Cash Assets

569,328

4,090 Trade Debtors

5,907

Non Current-Assets

Computer Equipment

20,703 Computer Equipment at Cost 17,885

-9,920 Less Accumulated Depreciation -10,653

Office Furniture

44,390 Office Furniture at Cost 9,093


Office Equipment

17,744 Office Equipment at Cost 22,412


Motor Vehicles

646,051 Motor Vehicles at Cost 474,539


174,654 Total Non-Current Assets

135,493

576,758 TOTAL ASSETS

710,728

LIABILITIES

743 Trade Creditors 516 516

Current Liaabilities

8,025 GST Liabilities 14,509

-633 Fuel Tax Credit -599

4,148 PAYG Payable 4,237

12,283 Total Current Liabilities 18,147

Provisions

55,000 Prov. for Employee Entitlement 45,000

16,000 Prov. for Service Development 8,400

12,000 Prov. for Board Impr Projects 5,000

2,000 Prov. for Planning Day 8,000

9,500 Prov. forTraining 12,000

17,000 Prov. for Staff Development 12,000

8,800 Prov. for Equipment Upgrade 10,000

43,600 Prov. for Long Service Leave 49,600

163,900 Total Provisions

150,000

279,000 Vehicle Replacement Reserve

363,250

455,183 TOTAL LIABILITIES

531,913

121,574 NET ASSETS

178,815

EQUITY

81,158 Retained Earnings 121,574

40,417 Current Earnings 57,241

121,574 TOTAL EQUITY

178,815


Hornsby Kuring-gai Community Aged/Disabled Transport Service Inc

Income & Expenditure July 2009 through June 2010

Last Year

2008-2009

This Year

2009-2010

Budget

2009-2010 $ INCOME

$ $

Funding - Grants

538,752 Transport Funding - Recurrant 613,403

598,914

7,700 Transport Funding - Non Recurr 43,655

0 546,452 Total Funding - Grants 657,058

Passengers and Groups

131,771 Passengers- Group & Excursions 139,372

130,000

11,235 Health - Individual Fees 12,720

0

3,575 Carers 8,020

0 146,581 Total Passengers and Groups 160,112

130,000

Interest Earned

13,959 Interest Received 16,885

15,000

Membeberships

75 Membership Fees 204

150

Other Sourced Income

23,966 Council Rent Rebate 38,467

26,362

13,998 Dept of Health Funding 14,301

14,000 37,964 Total Other Sourced Income 52,768

40,362

Other Income

4,161 Photocopier reimbursed 4,652

0

636 Bus Hire Out 0

0

9,346 Other Income 3,362

0

2,722 Fuel Tax Credit 2,425

0 16,866 Total Other Income 10,439

761,896 Total Income

897,466

784,426

EXPENSES

Wages and Salaries

346,955 Wages & Salaries 388,454

407,000 346,955 Total Wages and Salaries 388,454

Workers Compensation Insurance

10,116 Workers Comp Insurance 12,439

15,975

Superannuation

30,150 Superannuation 34,529

37,530

Provision for Employee Entitle

8,600 Provision -Long Service Leave 6,000

2,925

3,000 Provision-Annual & Sick Leave -10,000

3,315

11,600 Total Provision for Employee Entitle -4,000

Vehicle Expenses

27,697 Fuel 29,286

30,000

16,056 Maintenance and Cleaning 23,456

18,000

3,676 Insurance Green Slip 3,352

12,000

2,184 Registration 1,022

3,000

476 NRMA Membership 800

500

62,950 Vehicle Depreciation 41,090

20,000

39,200 Replacement - Vehicle 76,417

20,000

1,757 Tolls, Parking 1,727

2,000

Other Service Costs

Hire additional Vehicle

3,000


Last Year

2008-2009

This Year

2009-2010

Budget

2009-2010 $ EXPENSES

$

$

12,915 Taxi Expenses 67,131

45,000

604 Travel - Volunteer Expenses 703

250

38,596 Excursion and Morning Tea Exp 44,739

40,000 52,116 Total Other Service Costs 112,573

Rent

26,628 Office and Garage 42,741

29,291

Administration Expenses

1,265 Advertising 0

3,000

2,100 Audit Fees 2,100

3,500

466 Bank Charges 500

540

4,514 Cleaning 5,260

5,000

267 Electricity 1,222

600

3,096 Equipment/Building Maintenace 349

3,000

3,096 Computer / Internet Expenses 8,563

15,000

555 Employment Expenses/Welfare 2,671

0

14,176 Insurances 11,580

20,000

76 Lodgement fees 43

400

3,932 Photocopying 4,564

3,500

1,758 Stationery 2,975

2,000

478 Postage & Freight 542

500

8,880 Telephones 8,351

10,000

36,690 Conference & Training Expenses 7,196

6,000

1,368 Subscriptions & Memberships 1,173

1,000

2,250 CTO Membership 3,000

2,250

8,052 Depreciation Equipment 7,093

2,000

4,763 Meeting Expenses 3,732

0

304 Accounting and Bookkeeping 0

0

1,792 Planning Day Expenses 1,980

69,879 Total Administration Expenses 72,894

Travel Costs

Staff Travel Reimbursement

1,000

Equipment

1,040 Equipment 4,634

0 1,040 Total Equipment 4,634

Provisions - Office & Admin

6,000 Prov - External Review Technol 0

15,000

2,000 Prov - Salary Bench Mark 0

2,000 Prov - Salary Pack Adv 0

2,000 Prov - Financial Advice 0

2,000 Prov - Board Review Meeting 0

5,000 Prov Equipment Upgrade 0

19,000 Total Provisions - Office & Admin 0

721,479 Total Expenses

841,414

784,426

40,417 OPERATING SURPLUS 56,052

0

Other Income

Prior Year Adjust 1,189

40,417 NET SURPLUS 57,241

0



CONSUMERS' REPORT

2009 – 2010

Another year has gone by and, in retrospect, it seems to have flown. Over the last twelve months our friendly staff at Hornsby Ku-ring-gai Community Transport (HKCT) has seen to our transport needs for both social outings and medical trips and Jackie Barclay, as always, has come up with recommendations for the monthly outings. Jackie has even managed to find a couple of new places to visit – thank you Jackie. This year the decision was made to provide taxis for those requiring trips out of the Hornsby – Ku-ring-gai area, mainly for medical treatment. By availing of this service we freed up our buses for use by groups of people so enabling us serve a wider section of our community. Taxis though are expensive and the office has had to maintain a strict watch on the expenditure incurred. Now for news of some of our friends:

Dorothy Partridge, who is 102, is at Northaven Nursing Home, Turramurra. Alice Maxwell, the consumer representative prior to Dorothy Partridge, passed away this year. Yvonne Dreves also passed away unexpectedly and will be sadly missed by all her friends. Mel Storer, one of our long standing customers, has been very ill and not able to come out with us as much as she would like to. Betty Fuller has moved to West Australia to live with her daughter.

We have come to the end of an era, so to speak. Carol Ryan who so efficiently managed the running of this service for the last 22 years has decided to retire and go north. Carol, we wish you well in your retirement and want you to know that you will be missed by all of us. However I know each of you will be delighted to hear that Tracy Lee-Grosser has been appointed Manager and with her enthusiasm and know how of our operations we can look forward to the ongoing smooth running of our services. In conclusion I would like, on your behalf, to offer our sincerest thanks to the dedicated service of our office staff, drivers and volunteers over the last twelve months. Mrs. Pervin Young Consumers' Representative.


CO-ORDINATORS' REPORT

2009 - 2010 We continue to work as a very cohesive team, always aiming to provide an effective, reliable and safe service to our valued passengers. Achievements and Highlights The newly implemented taxi service to accommodate requests for out of area transports

such as Royal North Shore Hospital, Concord Hospital, Westmead Hospital etc. The demand for this service is ever increasing. We continue to monitor our funding to ensure equitable service to as many clients as possible.

Offering effective transport options to meet the varied needs of our Clients. (Please refer to the Service Statistics below).

Effective scheduling and allocation of our vehicles including: - 3 Toyota Coaster buses (2 of which are wheelchair modified, and all specially modified

with steps fitted for easy access) - 1 Toyota Hi-Ace van (also wheelchair modified and specially modified with steps fitted for

easy access) - 2 Holden Commodore station wagons (both with good access with wide opening doors

and space in the back to carry folded wheelchairs and walking frames). - The vehicles are used to service both our own clients as well as Target Groups in our

area. Vehicles are replaced on a regular basis to maintain high standards of comfort and safety.

Regular out-of-hours maintenance of all vehicles has kept them at a high standard, minimized downtime and any disruption to regular services.

Working collaboratively with other community groups and organisations to develop and/or improve transport options for client groups and individuals.

These community groups include: Ku-ring-gai Meals on Wheels, Lifeline, Ku-ring-gai Neighbour Aid, Pennant Hills Neighbour Aid, the Northern Sydney Carer Respite Centre, the Australian Chinese Citizens’ Association (ACCA), Ku-ring-gai and Hornsby Councils.

Kuringgai Shuttle provides transport to Kuringgai residents in the Kuringgai area on a Thursday. This does not include medical appointments. The service continues to be popular with plans to expand to Fridays in the future. This is a collaborative project with Kuringgai Council.

St Ives Shopping service was set up in collaboration with Kuringgai Neighbour Aid. This year it became a weekly service due to growth and demand. The run has been broken into North and South to limit the time the clients spend on the bus. One week we transport North area the next South area.

We continue to be responsive to the identification of any hazards or unsafe practices that could result in potential injury to Clients or Staff.

Working in partnership with Accessible Bridge Services (ABS) Regional Office to improve (eg. enquiries, referrals and unmet need), and promotion of Easy Transport options.

Ongoing Consumer Consultation (by phone, in person, client surveys and bi-monthly meetings).

Assisting future community workers undertaking Diploma in Community Welfare Courses with facilitation of student placements, giving them the opportunity to put theory into practice. Our students: Jihyun Kwon, Jihyun Lee, Anne Chau, Hiroko Sakurai and Kate Jung, (studying at Meadowbank and Ultimo TAFEs).


Working with Drivers who have consistently provided exemplary service to Clients, always making the care and safety of passengers a priority.

Working closely with our invaluable office Volunteers – Jackie Barclay, Renate Logan, Jan Thew, Lyn Shave, Pervin Young and Rosemary Kydd.

We are so fortunate to always have the constant support and expertise of our Manager, Carol. As Carol begins her retirement, words cannot truly express how much she will be missed by her staff and clients. She has led us, supported us and let us grow. She is leaving very large boots to be filled. We wish her every happiness, as she begins the next exciting phase of her life.

Service Statistics

After the decline in passenger trips experienced between 2007 - 2008 there appears to have been

an increase in the total number of passenger trips in 2008 - 2009. This number has continued to

increase throughout the 2009 - 2010 year.


As our clients’ needs and expectations are constantly changing, so too is the transport mix we are

providing. This is evidenced by the increased use of HKCT transport to doctors.

There has been an increase of approximately 6.1% regarding the number of trips for Doctors over

the last three years.

Social Outings, Shopping Buses and Hospital Transports have stayed fairly consistent over the past

three years.

Social Outings such as trips to the Sydney Fish Markets, excursions, and tours have continued to be

in high demand over the past year. Our social outings are often booked out within the first week of

the programs being released. The large number of passengers on the outings often requires the

three buses and the van.

Shopping buses and shuttle services have been consistently used by many clients. Regular

shopping buses travelling to Macquarie Shopping Centre, Hornsby Westfield or Carlingford Court

have continually allowed clients access to shopping facilities and return transport to their homes.

The increased use of Premier Cabs has proven extremely valuable. It has enabled us to offer taxis

(including wheelchair accessible taxis) to clients who require one-off individual transport outside the

Hornsby/Ku-ring-gai area. This has been excellent for clients who require transport to hospitals or

medical professionals.

By using Premier Cabs we are able to use our own drivers to provide more efficient and a greater

volume of transport within the Hornsby/Ku-ring-gai area. Our Individual Transport Service, within the

Hornsby/Ku-ring-gai area, regularly transports passengers to social or health-related appointments.

A variety of transport options give us the ability to assist people who are unable to use mainstream

transport options, perhaps due to frailty, disability or geographic isolation.

Thanks go to:

Our Manager, Drivers, Volunteers, Students and Board

Tim Fitzgerald, Tracy Lee-Grosser, Lorelle White, James White

Co-ordinators


Staff and Volunteers


MANAGER'S REPORT 2009 – 2010 It is with pleasure that I present to you my 22nd Annual Report for the Hornsby Ku-ring-gai Community/Aged Disabled Transport Service Inc.(HKCADTS). My long association with this service is now coming to an end. I look back on the last 20 years with a feeling of great pride in our achievements. Working with the people associated with HKCADTS has been fulfilling and rewarding in many ways. With a lot of support and dedication from our team consisting of the Board of Management, volunteers, students and staff, many people have received assistance with transport to enhance their quality of life. Access to a reliable and efficient transport service for people that would otherwise be disadvantaged is beneficial for the wellbeing of our frailer community. HKCADTS started from humble beginnings on 4th June 1987, when the first grant of $30,000 recurrent funding under the HACC program was received. Now 23 years on we receive $613,403 recurrent funding under the HACC program. 60% is funded by the Australian Government and 40% funded by the NSW Department of Ageing, Disability and Home Care. Future trends: If we project forward 23 years and look at the changes in our demographics we can understand the need to embrace change. When Australia went to the polls to elect their current Prime Minister 43% of the voters were aged over 50 years. This must bring a shift in issues addressed by our Government on how it manages the challenges of aged care in the future. It is estimated that 85% of our ageing population will choose to remain in their own homes rather than go into residential aged care centre's. This puts an increased burden on the carers and community services for the ageing community.

Australian Demographic Challenges

Australians aged 65 to 84 doubling by 2050 as the number of people over 85 quadruple.


The NSW HACC Budget for this financial year is $587 million, an increase of $40.5 million or 7.4 percent on the 2008/2009 Budget to provide a range of services for our ageing population. This trend may not be sustainable in the future. We acknowledge the financial resources received have allowed HKCADTS to grow into a viable transport service that is adaptable to the changing needs of our target group. Northern Sydney Central Coast Health funds a contribution to the employment of a driver to assist with Health Transport; this year over 16% of our transport service was for Health Transport, while last year Health Transport represented around 14% of our total number of trips. Access to Health Transport is essential for our clients to maintain their healthy lifestyle and wellbeing. The number of trips delivered continues to grow with high demand for these services. Future challenges and opportunities:

More clients with complex needs may impact on how we manage service delivery in the future. We will need to work smarter with assessments and monitoring our transport resources

Review the Taxi Transport Service to maximise efficiencies

Be aware of possible changes and opportunities when funding is split into ageing programs and disability programs

Strengthen links with other support agencies offering a range of specialised services to assist clients and forward on appropriate referrals

With a shift towards a range of packaged care for high need clients, staff need to be trained in eligibility criteria for these services.

Ensure other support agencies are aware of our eligibility criteria to decrease the likelihood of them making referrals for clients that are inappropriate for our service capabilities

Ensure staff are skilled up on technological enhancements that provide opportunities for better service outcomes

Continue to support a range of training options to give increased knowledge and skills to our workers

Special thanks to our Board of Directors, Volunteers and Staff Board of Directors. Building a successful service does not happen without good governance, the corner stone of our service. Each member of our Board is totally committed to the aims and objectives of the organisation. Our Board members have given their valuable expertise to ensure our vision and goals are implemented and evaluated to keep up with the demands of a changing environment. Jacqueline Barclay has been with us for 22 years. Her enthusiasm has not waned over that time. We are amazed at her energy level for each and every program she produces. Thank you Jacqueline. Many people have enjoyed the fruits of your labor. You have helped make many wonderful memories and given our consumers fulfilling happy days. Renate Logan has celebrated her 90th birthday and has been our office helper for 12 years. Renate has kept active and involved with her community. She was interviewed for an article in the Easy Transport Newsletter, July 2010 edition. Two days every week


Renate makes use of her retirement village bus and Lower North Shore Community Transport to get to and from the accessible train stations at Chatswood to alight at Turramurra station and then make her way independently to our office. Thank you Renate. You continue to be a great inspiration to us all. Jan Thew has assisted our frailer clients on bus outings over the last six years and become the Carer for a lady in a wheelchair with quite high needs so that she could continue to go on the outings. Jan also assists us weekly by coming into the office to verify our trips on our data system. This is a vital function as it is a requirement of the funding body to report regularly on our service levels by updating our data collection records to accommodate the monthly statistical reports to the Government. Rosemary Kyd our office volunteer has been blessed with a beautiful granddaughter this year. In between visits to New Zealand to be with her new family member Rosemary manages to maintain her office commitment, doing the banking and providing us with extra office assistance when needed. Lyn Shave has meticulously recorded all the taxi transports since the service was introduced. This will assist us to review the usage and look for ways to measure efficiencies with other service types e.g. shuttle service. Lyn also assisted at the St Ives Senior Expo stall and has willingly undertaken a variety of other office tasks when needed. Lyn recently welcomed a new granddaughter into her family and still manages to maintain her weekly commitment to our service. Staff We are most fortunate to have staff that work extremely well as a team. Their first priority is safety in delivering our Transport Service. Staff can feel safe in the workplace and know that if they do have a problem they have the backing of a supportive team to assist them. This applies to all areas of service delivery. When the office is in need of a hand the drivers are willing to step in and do whatever is needed. When the drivers are in need of help their first contact is the office staff. Depending on what is needed the staff is ready to assist directly or call in appropriate resources. Our staff are professional, trained and multi skilled to focus on delivering a safe and reliable service to our consumers. I thank each and every team member for their commitment and support. Consumers Our consumers are our reason for being. Each and every client has the right to expect HKCADTS to be totally professional in every way. Your dignity, privacy, confidentiality and safety is respected by our staff and volunteers at all times. We look to continuing to build a transport service that provides the best possible transport solutions to meet your needs and gives options so you may remain connected to your local community. Carol Ryan Manager


ASSOCIATION

MEMBERSHIP

2009 – 2010

Barclay, Jacqueline Barnes, Olive Beeney, Audrey Biernacki, Stefan Boehm, Betty Bowden, Doris Bowden, Ken Bryder, Doris Budd, Kathleen Chan, Kwai Sum Chan, Michelle Chan, Kwok Yuk Yung Chan, Yoon Foon Chan, Lee Wai Cheffings, Gerda Cheung, Yam Yim Chong, Han Hing Chow, Wang Mei Yung Cunningham, Beryl Dreves, Yvonne Dwyer, Elizabeth Fernando, Beatrice Figg, Nancy Fletcher, Joy Fox, Alan Fox, Audrey Freeman Pamela Fuller, Betty Fung, Lai Kam Goodyer, Muriel Gunson, Joan Hai, Yoh Dee

Hai, Loh Ting Yu Harwood, Gloria Hill, Patricia Ho, Lung Kit Wan Homewood, Joan Knight, Phyllis Kwong, Ywt Lam Chan, Chiu Ha Lam, Shui Chun Lamport, Struan Lau, Sik Yee Lee, Jack Fai Lee, Wong Kit Fong Li, Hok Shing Li, So Po Fung Lumsdaine, Rosemary Lumsdaine, Jim McRobert, Josie Magus, Larry Maitland, Alex Milne, Majorie Noller, Florence Oliver, Fay Oliver ,Hugh Pang, Loke Wai Tong Partridge, Dorothy Porter, Sybil Presland, Valerie Pritchard, Suzanne Quan, Dor Sing Seargent, Beryl Shipley, Sonia

Shooter, Doris Simpson, Eunice Simpson, Grace Sin, Chung Siu, Kit Skellern, Kerry Smith, Joan Smith, Peg So, Chan Look Staudinger, Olga Stevanovic, Darko Stone, Marcia Storer, Mel Sung, Zing Shia Ling Tang, Yam Margaret Tsai, Jinna Verhey ,Louise Verhey, Tony Wang, Tou Warburton, Olive Wong, Sai Ying Woodward, Anthony Wright, Jessie Yap, Beng Swe Yap, Tung Choo Yong, Keok Sim Young, Pervin

1992 Bus

launched

2003 Bus Launched by

the Hon Carmel

Tebbutt, MLC

Minister for Community

Services,

Minister for Aged,

Minister for Disability

Services,

Minister for Youth

Acknowledgement of Assistance Received

Cover design by

James White

Web Page design and layout by

Thomas Maitland

www.auroracoded.com.au

Facebook and twitter sites set up by

Alex Maitland

Venue for Strategic Planning and AGM

Hornsby RSL Club

AGENDA Hornsby Ku-ring-gai Community Aged/Disabled Transport Service Inc.

23rd

Annual General Meeting Tuesday, 12th October, 2010

11.00am. 1. Welcome and apologies

2. Confirmation of the Minutes of the 22nd Annual General Meeting held on

20th October, 2009. 3. Business Arising from the meeting 4. Annual Report from Mr Larry Magus, Chairperson 5. Annual Financial Report from Mrs Kerry Skellern, Treasurer Motion: Authorising the Public Officer to sign the 12A Form Annual Summary of Financial Affairs - from NSW Fair Trading 6. Appointment of Auditors for 2010 - 2011. 7. Annual Report from Pervin Young, Consumer’s Representative 8. Annual Report from Tim Fitzgerald, Tracy Lee-Grosser, Lorelle White, James White, Service Co-ordinators 9. Annual Report from Ms Carol Ryan, Manager. 10. Election of Office-Bearers and Committee Members for 2010 – 2011 11. Any Other Business brought forward in accordance with the Constitution. 12. Meeting Closed.

Invitation to lunch.

Proud Sponsors

Documents

Hornsby Ku-ring-gai Community Aged/Disabled Transport Service … · 2017-09-19 · PROFILE Hornsby Ku-ring-gai Community Aged/Disabled Transport Service Inc. provides transport services