Hi [name]! Welcome to [camp]. I’m camp counselor Biebs. Over the years our camp as grown so much, and each summer we have

hundreds of boys and girls come to play games, sing songs, and nurture a life long

passion for the outdoors. However, [camp] has a bit of a problem. Camp is coming up in a few months, and I need more volunteers

to help out with our growing number of campers. Do you thing you could help me?

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Great! I am so glad you are willing to help me! The first thing we need to talk about is

volunteer recruitment. Volunteer recruitment is the process used to attract

and invite volunteers to join our organization. Let me walk you through appropriate places to help me look for

volunteers and how to approach potential applicants.

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INSERTVolunteer Recruitment Information

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Volunteer Recruitment

INSERTVolunteer Recruitment Quizzes

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Volunteer Recruitment

WOW! Thanks for all your help with recruiting volunteers! We now several

individuals who want to volunteer. The next step in the process is to screen the

applicants. This is an important step so we are fair and consistent in our hiring process,

it helps us reduce risk such as theft and injury, helps to protect our reputation as a great camp, and it helps to increase overall

volunteer comfort and morale. Are you ready?!

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I am so glad you have decided to help us screen volunteers! There are several parts to

the process. First, every volunteer must complete an application. Next, the application

is looked over thoroughly by the staff, and finally, promising applicants are brought in for an interview. A manager will then contact their

references to gain more insight into the applicant.

So let’s get started by looking at the applications from a few potential volunteers.

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Below are the volunteer applications from Jennifer, Brandon, and Cindy. To open their applications, click on the link next to their pictures. When you

have finished viewing them, click Next.

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Jennifer’s Volunteer Application

Brandon’s Volunteer Application

Cindy’s Volunteer Application

Hopefully you just learned about our volunteer application and the components to the

application. Our next step in the volunteer screening process is to interview the

applicants. Let me show you the important points to keep in mind during a successful

interview.

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Sample Interview

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Sample Interview Text

(This text box must be a widget to have a scroll)

Begin with Ice-Breakers

Identify Interview Purpose

Use Open-Ended Questions

Integrate a Behavioral-interview Approach

Use a Semi-structured List of Questions

Create a Profile

Look for Red Flags

Allow For Questions

Scenario: You are the director of the Kids-Have-Fun Camp. You deal with boys and girls ages 10-14. Your are interviewing a volunteer to

supervise a group of 6-8 children.

Click on the best question to ask while interviewing the applicant:

o Do you like to be involved in indoor or outdoor activities?o What kinds of programs or activities do you enjoy?o What type of sporting activities do you enjoy?

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Scenario: You are the director of the Kids-Have-Fun Camp. You deal with boys and girls ages 10-14. Your are interviewing a volunteer to

supervise a group of 6-8 children.

Click on the best question to ask while interviewing the applicant:o Do you like to be involved in indoor or outdoor activities?

o What kinds of programs or activities do you enjoy?o What type of sporting activities do you enjoy?

CORRECT! This question is open-ended while the other two questions limit the responses of

the applicants, making it hard to get a good description of the individual. Click next to view

the applicants’ responses to the question.

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I love to be outdoors. My friends and I often go hiking. I also like to learn more about what’s available in the area. I recently completed a ropes course and thoroughly enjoyed it.

What kinds of activities do you prefer to be involved with?Click on answers to view feedback on each candidate's response.

I prefer to be indoors. I don’t really like the hot weather, but I do enjoy video games and puzzles.

Any type of activity where I can work work with children, whether its indoor or outdoors. I love to be around children.

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I love to be outdoors. My friends and I often go hiking. I also like to learn more about what’s available in the area. I recently completed a ropes course and thoroughly enjoyed it.

What kinds of activities do you prefer to be involved with?Click on answers to view feedback on each candidate's response.

I prefer to be indoors. I don’t really like the hot weather, but I do enjoy video games and puzzles.

Any type of activity where I can work work with children, whether its indoor or outdoors. I love to be around children.

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Good response to the type of activities they are involved in. If this is similar to the activities you have at camp, this person would be a good fit.

I love to be outdoors. My friends and I often go hiking. I also like to learn more about what’s available in the area. I recently completed a ropes course and thoroughly enjoyed it.

What kinds of activities do you prefer to be involved with?Click on answers to view feedback on each candidate's response.

I prefer to be indoors. I don’t really like the hot weather, but I do enjoy video games and puzzles.

Any type of activity where I can work work with children, whether its indoor or outdoors. I love to be around children.

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They answered honestly, but this may not be a good fit for the Camp.

I love to be outdoors. My friends and I often go hiking. I also like to learn more about what’s available in the area. I recently completed a ropes course and thoroughly enjoyed it.

What kinds of activities do you prefer to be involved with?Click on answers to view feedback on each candidate's response.

I prefer to be indoors. I don’t really like the hot weather, but I do enjoy video games and puzzles.

Any type of activity where I can work work with children, whether its indoor or outdoors. I love to be around children.

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This person may be too focused on children rather than their function as a leader.

Scenario: You are the director of the Kids-Have-Fun Camp. You deal with boys and girls ages 10-14. Your are interviewing a volunteer to

supervise a group of 6-8 children.

Click on the best question to ask while interviewing the applicant:

o Do you like to work with people who are highly organized?o Describe the kinds of people you like to work with.

o Do you like to work with people who are fun and exciting?

Next

Scenario: You are the director of the Kids-Have-Fun Camp. You deal with boys and girls ages 10-14. Your are interviewing a volunteer to

supervise a group of 6-8 children.

Click on the best question to ask while interviewing the applicant:

o Do you like to work with people who are highly organized?o Describe the kinds of people you like to work with.

o Do you like to work with people who are fun and exciting?

INCORRECT! This question is not open-ended and will only elicit a yes or no response. Try

again, choosing a question that will provide a more detailed information of the applicant.

Try Again

I like to work with all kinds of people. I am organized so I like others who think like me but I also learn from those that are more laid back and can really help with my flexibility.

Describe the kinds of people you like to work with.Click on answers to view feedback on each candidate's response.

I prefer to work with high energy take control people. I tend to be more of the team player then leader so I need someone to take the lead!

KIDS! That is all I want to work with. I don't really have too many friends my age so I tend to find self-worth in how much kids love me!

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Sample Reference Check Conversation

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Sample Reference Check Text

Introductions

Keep a Record

Reference the Position Description

Use Open-Ended Questions

Refer to Your Volunteer Interview Notes

Final Question

Confidentiality

Who should we choose to hire at [camp]?Click on their name to see if you have selected the most qualified applicant?

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Jennifer

Brandon

Cindy

INSERTVolunteer Orientation Information

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Volunteer Orientation

INSERTVolunteer Orientation Quizzes

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Volunteer Orientation

Now that you’ve hired your counselors there is the task of effectively managing them.

This includes defining proper behavior and practices, providing incentives and

accolades for those volunteers who meet and exceed expectations, and unfortunately

providing disciplinary action up to, and including dismissal. In the next section we’ll

explore these areas, and try potential scenarios.

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The first thing we need to talk about is the importance of volunteer management

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INSERTInformation for FORMAL Evaluation

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Volunteer Performance Management

INSERTInformation for INFORMAL Evaluation

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Volunteer Performance Management

INSERTInformation for PERFORMANCE MANAGEMENT SYSTEMS

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Volunteer Performance Management

Successful Volunteer Position Description

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Order the sequence of events for successfully developing a volunteer

position description

a

b

c

d

e

f

g

Scenario:

Click on the best option for evaluating a volunteer through a FORMAL EVALUATION:

o Option 1o Option 2o Option 3

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Volunteer Performance Management

Scenario:

Click on the best option for evaluating a volunteer through a FORMAL EVALUATION:

o Option 1o Option 2o Option 3

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Volunteer Performance Management

CORRECT! (Provide feedback to response)

INSERTIdentify Motivators for Volunteers

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Volunteer Retention Strategies

INSERTMethods to recognize Volunteers

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Volunteer Retention Strategies

INSERTStrategies to Retain Volunteers Quiz

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Volunteer Retention Strategies

INSERTList 14 reasons for legitimate separation

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Volunteer Separation

INSERTAlternatives to separation

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Volunteer Separation

Scenario:

Click on the best option for ALTERNATIVES to a volunteer’s separation:

o Option 1o Option 2o Option 3

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Volunteer Separation

Scenario:

Click on the best option for ALTERNATIVES to a volunteer’s separation:

o Option 1o Option 2o Option 3

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Volunteer Separation

INCORRECT:(provide feedback on incorrect response)

Scenario:

Click on the best option for ALTERNATIVES to a volunteer’s separation:

o Option 1o Option 2o Option 3

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Volunteer Separation

CORRECT! (Provide feedback to response)

INSERTSystemic approach to separation information

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Volunteer Separation

Volunteer Separation

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List the seven steps for systemic volunteer separation.

a

b

c

d

e

f

g

INSERTVolunteer separation documentation Quiz

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Volunteer Separation