HEYAM EL-

HAYEKK n o w l e d g e

M a n a g e m e n t S p e c i a l i s t

Remal st. , GazaGaza strip, Palestine+ 972 599 601361

heyam@qcc.qattanfoundation.org

ABOUT ME

A keen knowledge management specialist (KMS) who can implements and supports knowledge management policies, strategies, practices and projects throughout your organization in close coordination with organization stakeholders. KMS who can improve organizational and individual performance and efficiencies of knowledge intensive processes, activities, and tasks inside your organization. Additionally, as a KMS can totally support the execution and accomplishment of your organization mission through a knowledge-centric approach that integrates people, processes, and technology while fostering a culture of teamwork, learning, and improvement.

EDUCATION

B U S I N E S S M A S T E R S D E G R E E ( Q U A L I T Y M A N A G E M E N T ) I N T E RN A T IO N A L T E C H N O L O G I C A LUniversity, London, UK (2006)

B A C H E L O R D E G R E E I N C O M M U N I T Y L O C A L D E V E L O P M E N TAl. QUDS Open University Gaza, Palestine (2000)

EMPLOYMENTK N O W L E D G E M A N A G E M E N T S P E C I A L I S Tat upwork Co. “Freelancer” ▪ May 2013 till now

Gathers requirements for, plan, resource, execute, and assess KM initiatives

Develops and implement strategies for knowledge management and support the preparation and implementation of knowledge management actions

Organize internal/external data and documentation in a systematic manner

Develops a knowledge platforms Assists and advise organization stockholders on

how to best leverage existing and emerging Internet, telecommunications and KM technologies, to include online websites, portals, knowledge maps, and other technology-driven enablers that provide access to knowledge products and services.

Employs process improvement methodologies to enhance, and when feasible, automate organization stockholders functions.

Assists and advise organization stockholders in building and fostering Communities of Practice, Communities of Interest, and virtual teams across the command, components, partners to enhance

SKILLS

o Building and maintaining strong collaborative relationships in virtual and face-to-face settings.

o Acquisition and supervision of external contractors.

o Written and verbal communications skills

o library management including policies, procedures, methods and standards

o Assessing knowledge-sharing needs

o Identify and fill knowledge gaps

o Designing and implementing communication approaches, activities and products

o Content management and supporting the ICT needs

SOFTWARE

Microsoft ProjectMicrosoft Office

PBWiki

WordPressDrupalMoodleBlackboardAdobe Connect,Articulate Studio,

WebEx,Elluminate,

PUBLISHES

The main writer at Nnaseej blog http://blog.naseej.com

TRAININGS

o Library Collection Development

o Access to electronic information, services, and networks

o Planning, marketing, advocacy

o Providing Excellent Customer Service in a Multicultural Environment

o Improving Co-Worker Relationships Training Strategies

o Using M2L (Library Computerized Program)

o The Minisis & M2l cycle.o introductions to retrieval

tools and systems, metadata, MARC, Dublin Core, ISBD, AACR2, descriptive cataloguing,

o Organizational Excellence and the active promotion of Information Literacy

LANGUAGES

Arabic

collaboration and promote knowledge sharing and reuse.

Build Knowledge Management (KM) competency within organization stockholders by providing training and education on KM concepts, best practices, and services necessary to facilitate knowledge sharing and collaboration.

M A N G E R O F C U L T U R A L P R O G RA M M E A N D A C T I V I T I E Sat Qataan Centre for the Child ▪ June 2010 till now

Manages and participate in planning, providing, and promoting a comprehensive range of services to children, their parents and carers.

Controls and monitor the effectiveness of the services provided by Centre.

participates in and to assist in planning, establishing training and development programs for the staff of the Centre for public services in accordance with established policies and procedures

participates in and to assist in planning and establishing training programs foR children’s librarians

working in child-oriented organizations and institutions in the different part of Palestine

arranges and implements a program of initiatives to promote children’s services, children’s literature and reading, activities and a regular program of displays and exhibitions in the Centre

arranges and implements a program of family literacy

Manages budgets, prepare proposals, reports, and other technical documents, monitor field procedures and contribute to Research Designs, Treatment Plans, and other technical documents

Plans, coordinates and promotes community arts and heritage programs and events

Provides overall supervision and direction of the assigned library, including participating in development of long-range plans for program and/or collection development

Conducts fundraise activities among international donors for development of educational

Prepares and issues appropriate public information material including press releases, newsletters, brochures, posters and flyers.

L I B RA R Y S E RV I C E S C O O RD IN A T O Rat Qataan Centre for the Child ▪ 2006-2010

Provide reference assistance to students, faculty, staff and community patrons.

Train teachers and staff how to implement a variety of technological tools into the curriculum

Collaborated in long and short-range planning and

English overall management of the library’s services and operations.

Analyzing a patron's need, whether adult or child, and to assist or instruct the patron in finding the desired information or resource .

Assists the library manger to manage, plan and perform the library's public relations and fundraising duties.

Training new staff workers, implementing new programs and holding events for patrons

Maintain contact with local schools and universities. Assists in the provision of book lists and

bibliographies for young people Coordinates volunteer schedule and tasks in the

library Maintains appropriate records of library materials

and supervises the withdrawal of outdated and worn materials

Organizes and maintains library materials, equipment, and facilities for effective and efficient utilization and circulation

L I B RA R I A N A S S I S T A N Tat Qataan Centre for the Child ▪ 2002-2006

Provides services to children providing reference assistance to children and

teens. Students who need information for homework assignments and reports come to find materials they can use for their schoolwork.

Plans and executes story times and programs for young patron

Plans and implements holiday programs for young children.

Provides a high level of reader assistance to children.

Recommends a variety of books to suit specific children's needs.

Checking books in and out of the library, Classification and cataloging of new materials to

make patron searches more manageable. Locating books and other resources as needed,

CONFERENCES AND WORKSHOPS

P R O M O T IN G D I G I T A L L I T E R A C Y T H R O U G H W E B 2 . 0 T E C H N O L O G I E S ,20th Annual Conference & Exhibition of the Special Libraries Association - Arabian Gulf Chapter (Doha, Qatar from 25- March, 2014)

" I S L A N D B O O K S I N S E C O N D L I F E " ,19th Annual Conference & Exhibition of the Special Libraries Association - Arabian Gulf Chapter (Abu Dhabi, UAE from

23-25 April, 2013, )

C U L T U R A L L E A D E R S H I P A N D I N N O V A T I O N P R O G RA M M E (Beirut from 20th- 22nd March 2013.)

T O T H E B I G 6 A P P R O A C H ,two-day workshop ( Jordan from 13-14 May 2012)

RE A D I N G L I N K S BE T W E E N G E N E R A T I O N S : T O W A R D S A M O R E C O H E S I V E S O C I E T Y " , (Tunis - 2011)

W O RL D L I B R A RY A N D I N F O R M A T I O N C O N G R E S S : 7 5 T H I F L A G E N E RA L C O N F E R E N C E A N D A S S E M B L Y (“Libraries create futures: Building on cultural heritage") Italy, 2009

ONLINE COURSESIntroduction to Big Data Analytics by University of California, San Diego on Coursera. Certificate earned on December 23, 2015".

Fundamentals of Project Planning and Management by University of Virginia on Coursera. Certificate earned on November 16, 2015".

Managing Talent by University of Michigan on Coursera. Certificate earned on November 15, 2015".

Data Science in Real Life by Johns Hopkins University on Coursera. Certificate earned on October 30, 2015".

Foundations of Teaching for Learning 8: Developing Relationships by Commonwealth Education Trust on Coursera. Certificate earned on December 12, 2015".

Performance Assessment in the Virtual Classroom by University of California, Irvine on Coursera. Certificate earned on December 13, 2015".