Helpshift makes it easy for companies to interact with customers in the mobile age.

Get improved engagement, feedback, & better reviews in one simple SDK

Helpshift SDK is installed in 500 million devices via 1,000 live apps, supporting 2 million in-app conversations each week.

Our native features are designed to improve all outcomes when a mobile customer needs help. From startup to enterprise, we provide the tools that allow your app to create positive customer experiences at scale.

In-App 2-way Messaging In-App Knowledge Base Review Prompts

• Make it easy for customers to communicate with you natively.

• Don’t push customers out to email for feedback and support—increasing retention.

• Messaging is faster, more engaging than email; customers appreciate native experiences.

• In-game FAQ’s promote self-service. • Customers can search and find

answers to their problems without needing to contacting support. Self-service results in happier customers and reduces support costs.

• Get private feedback instead of negative ratings.

• Identify loyal customers and prompt them for 5-star reviews.

• Route unhappy customers to contact you instead of app stores.

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Customer Reviews

“Because of the searchable knowledge base, we find that players are more informed with their issue when they write in the first time. The ability for players to give informed feedback is exactly the kind of ticket we want to be responding to.”

“Helpshift has been a core piece of what we’re doing from the beginning. Even before we launched and were in beta, we used Helpshift to get feedback from our hundreds of users.”

“We’ve absolutely loved Helpshit here at Circa. It’s been an MVP in our new release.”

“Helpshift is definitely paying dividends. We had around 12,000 player issues monthly, and now we get only 6,000 issues. Helpshift’s knowledge base halved our contact rate. That’s a huge win for us.”

Matt FairchildDirector of CommunityTinyCo

Kevin HenriksonCo-founder & VP EngineeringAcompli (Acquired by Microsoft)

Matt GalliganCo-founder & CEOCirca

Peter MauricePlayer Support ManagerHothead Games

We are a modern CRM ready to unlock your app’s true potential.

Helpshift—Helpshift.com

Address78 1st StreetSan Francisco, CA USA

Company SizeSan Francisco—15India—65

Launched 10/1/2012

Investors • Intel Capital with

participation from Visionnaire Ventures

• True Ventures• Nexus Venture Partners

Verticals• Gaming• eCommerce• On-Demand Services• Financial Services• News• Retail