ealthWod Spring 2018 Your newsletter from BlueChoicereg HealthPlan

Breathe Easier - p 2

Stop and Smell the Roses - p 3

Power Down to Power Up - p 4

Mental Health Care Providers - p 5

5210 Letrsquos Go Program - p 7

My Health Toolkit App - p 9

2 | HealthWord Spring 2018

Ah spring is in the air For many people spring is a

welcome break from the cold blustery winter The sun is

shining the days are longer and fowers are in bloom But

if you have a respiratory problem like COPD or asthma

common things like pollen grass fowers and tree

allergens can make it diffcult for you to enjoy the warmer

weather Here are some things you can do to keep fare-

ups under control when the pollen count is high

bull Take all medication exactly as directed Even if you

havenrsquot been taking your medicine because yoursquove

been feeling fne now is the time to get back on track

with your prescriptions

bull If you have asthma you should monitor your peak

fow daily Peak fow meters tell you how your asthma

is doing on a daily basis Peak fow readings will start

to fall two to three days before symptoms appear

bull Avoid being outside when the pollen count is high

usually between 5 am and 10 am Keep an eye on

the pollen count and plan to do any outdoor activities

when counts are low

Wondering how to track the pollen count when yoursquore

on the go Therersquos an app for that Check the App

Store or Google Play and search ldquoPollenrdquo to see what

is available

bull Keep grass short and fnd someone else to do the

yard work for you if possible If you do it yourself

wear a mask

bull Pollen can stick to your body and clothes and

transfer to your home Take a shower and wash your

clothes after being outside

bull Avoid hanging your laundry out to dry Pollens

cling to your linens and can cause serious breathing

problems later when yoursquore sleeping on those sheets

bull Opt for air conditioning instead of opening your

windows in your car and home Keeping windows

closed and using an air flter with a HEPA (high-

effciency particulate absorbing) flter goes a long way

toward keeping pollen out of your home

Itrsquos almost impossible to completely avoid triggers

The trick to managing your breathing is to take your

medications exactly as directed and take steps to prevent

or avoid your triggers before they impact your health

As part of your BlueChoice HealthPlan benefts you have

access to allergy relief discounts from Allergy Control

Products and National Allergy Check out

wwwBlueChoiceSCcomdiscounts for more information

You also have access to a personal health coach who

can help you learn to manage your asthma or COPD To

connect with a coach call 855-838-5897 and select

option 2

Breathe Easier Asthma and COPD

Health and Wellness

2 | HealthWord Spring 2018

Ah spring is in the air For many people spring is a

welcome break from the cold blustery winter The sun is

shining the days are longer and fowers are in bloom But

if you have a respiratory problem like COPD or asthma

common things like pollen grass fowers and tree

allergens can make it diffcult for you to enjoy the warmer

weather Here are some things you can do to keep fare-

ups under control when the pollen count is high

bull Take all medication exactly as directed Even if you

havenrsquot been taking your medicine because yoursquove

been feeling fne now is the time to get back on track

with your prescriptions

bull If you have asthma you should monitor your peak

fow daily Peak fow meters tell you how your asthma

is doing on a daily basis Peak fow readings will start

to fall two to three days before symptoms appear

bull Avoid being outside when the pollen count is high

usually between 5 am and 10 am Keep an eye on

the pollen count and plan to do any outdoor activities

when counts are low

Wondering how to track the pollen count when yoursquore

on the go Therersquos an app for that Check the App

Store or Google Play and search ldquoPollenrdquo to see what

is available

bull Keep grass short and fnd someone else to do the

yard work for you if possible If you do it yourself

wear a mask

bull Pollen can stick to your body and clothes and

transfer to your home Take a shower and wash your

clothes after being outside

bull Avoid hanging your laundry out to dry Pollens

cling to your linens and can cause serious breathing

problems later when yoursquore sleeping on those sheets

bull Opt for air conditioning instead of opening your

windows in your car and home Keeping windows

closed and using an air flter with a HEPA (high-

effciency particulate absorbing) flter goes a long way

toward keeping pollen out of your home

Itrsquos almost impossible to completely avoid triggers

The trick to managing your breathing is to take your

medications exactly as directed and take steps to prevent

or avoid your triggers before they impact your health

As part of your BlueChoice HealthPlan benefts you have

access to allergy relief discounts from Allergy Control

Products and National Allergy Check out

wwwBlueChoiceSCcomdiscounts for more information

You also have access to a personal health coach who

can help you learn to manage your asthma or COPD To

connect with a coach call 855-838-5897 and select

option 2

Breathe Easier Asthma and COPD

Health and Wellness

Go Ahead mdash Stop and Smell the Roses Springtime is here and most of us are enjoying the longer

warmer days and fowers in bloom But for many of us

spring means allergy season bringing sneezing and itchy

watery eyes When those familiar symptoms hit itrsquos time

to look into options that can help ease and treat seasonal

allergies Luckily there are several over-the-counter and

prescription drugs that can make you feel better

Antihistamines have been used to treat allergy symptoms

for many years They can be taken in various forms

including pills liquids and nose sprays Antihistamines

work by blocking a substance released by the immune

system that triggers allergy symptoms like redness

swelling and itching

Decongestants do exactly what their name says They

relieve congestion and are often prescribed along with

antihistamines They shrink swollen nasal tissues and

blood vessels to help bring relief

In some cases steroids are prescribed to treat allergies

They can reduce infammation and prevent annoying

stuffness and sneezing Steroids also known as

corticosteroids are available in several forms including

inhalers Steroids can be very effective but must be taken

regularly to be benefcial Plus it can take a bit of time for

their impact to be felt

Keep in mind that allergy medications can have side

effects such as drowsiness or insomnia depending on

the drug And always follow the instructions for your

medications

Donrsquot let allergies keep you from enjoying the season

Treat your symptoms and feel your best

HealthWord Spring 2018 | 3

Health and Wellness

Power Down to Power Up If your bedtime routine includes using your smartphone

e-reader or tablet yoursquore not alone After all when you

have so many gadgets that offer news articles e-books

games and email access all in one small package it can

be tough to ldquopower downrdquo If you use your smartphone

as an alarm clock chances are you literally sleep with your

phone You may not realize it but this could be affecting

your sleep in a major way

bull Your bedroom should be a relaxing sanctuary suited

to rest Using electronic devices to do things like

respond to emails and work on projects can make it

diffcult to relax and get a good nightrsquos sleep

bull The light from electronics and phone chargers may

prevent your body from producing melatonin a

hormone your body creates to regulate sleep

bull Reading a suspenseful novel or playing a game on

your device can stimulate your mind and make it

diffcult for you to relax and be ready for sleep

Most adults need seven to eight hours of sleep each

night If you have trouble getting to sleep or staying

asleep contact your primary care doctor Your provider

can identify any underlying issues and help you get the

sleep you need

Donrsquot have a primary care doctor Visit

wwwBlueChoiceSCcom to fnd one

Prescription for a Good Nightrsquos Sleep A good nightrsquos sleep is important to your overall health

and well-being but many of us fnd that getting those

needed Zrsquos is a major problem The American Sleep

Association reports that as many as half of all Americans

experience occasional sleep issues while around 10

percent report chronic insomnia Although there are

many simple and effective techniques and remedies

that can help you sleep better sometimes lack of sleep

requires an over-the-counter or prescription drug

BlueChoicereg covers several generic prescription sedatives

from allergic reactions to daytime drowsiness anxiety

depression and nervousness Also these drugs can have

serious interactions with alcohol or with other drugs you

may be taking

To help minimize overuse of these drugs our Quantity

Management program limits monthly supplies This

program is based on recommended limits set by the US

Food and Drug Administration Note that this program

only affects the amount of medication covered by your

health plan You and your doctor make the fnal decision (also called hypnotics) that might help on the amount of medication that is right for you

These drugs work by altering chemicals in While care in their prescribing and use is a the brain to help you get to sleep and necessity if these drugs are taken safely stay asleep longer For that reason they can have a positive impact on your extreme care must be taken when health by providing you with more mdash using these drugs There can and better mdash sleep be serious side effects ranging

4 | HealthWord Spring 2018

Health and Wellness

Power Down to Power Up If your bedtime routine includes using your smartphone

e-reader or tablet yoursquore not alone After all when you

have so many gadgets that offer news articles e-books

games and email access all in one small package it can

be tough to ldquopower downrdquo If you use your smartphone

as an alarm clock chances are you literally sleep with your

phone You may not realize it but this could be affecting

your sleep in a major way

bull Your bedroom should be a relaxing sanctuary suited

to rest Using electronic devices to do things like

respond to emails and work on projects can make it

diffcult to relax and get a good nightrsquos sleep

bull The light from electronics and phone chargers may

prevent your body from producing melatonin a

hormone your body creates to regulate sleep

bull Reading a suspenseful novel or playing a game on

your device can stimulate your mind and make it

diffcult for you to relax and be ready for sleep

Most adults need seven to eight hours of sleep each

night If you have trouble getting to sleep or staying

asleep contact your primary care doctor Your provider

can identify any underlying issues and help you get the

sleep you need

Donrsquot have a primary care doctor Visit

wwwBlueChoiceSCcom to fnd one

Prescription for a Good Nightrsquos Sleep A good nightrsquos sleep is important to your overall health

and well-being but many of us fnd that getting those

needed Zrsquos is a major problem The American Sleep

Association reports that as many as half of all Americans

experience occasional sleep issues while around 10

percent report chronic insomnia Although there are

many simple and effective techniques and remedies

that can help you sleep better sometimes lack of sleep

requires an over-the-counter or prescription drug

BlueChoicereg covers several generic prescription sedatives

from allergic reactions to daytime drowsiness anxiety

depression and nervousness Also these drugs can have

serious interactions with alcohol or with other drugs you

may be taking

To help minimize overuse of these drugs our Quantity

Management program limits monthly supplies This

program is based on recommended limits set by the US

Food and Drug Administration Note that this program

only affects the amount of medication covered by your

health plan You and your doctor make the fnal decision (also called hypnotics) that might help on the amount of medication that is right for you

These drugs work by altering chemicals in While care in their prescribing and use is a the brain to help you get to sleep and necessity if these drugs are taken safely stay asleep longer For that reason they can have a positive impact on your extreme care must be taken when health by providing you with more mdash using these drugs There can and better mdash sleep be serious side effects ranging

4 | HealthWord Spring 2018

Health and Wellness

Health and Wellness

Finding the Right Mental Health Care Provider There are many different types of mental health care providers from which to choose The Companion Beneft Alternatives

(CBA) provider network includes psychiatrists psychologists psychiatric nurses social workers and counselors CBA is a

separate company that manages behavioral health benefts on behalf of BlueChoice HealthPlan

What Type of Mental Health Provider Do You Need

Determining the appropriate type of provider for your

specifc needs is a very important step toward getting the

right treatment You should always check your benefts

to see which providers your plan covers Here is some

information on each type of provider

Psychiatrists (MD)

Psychiatrists are medical doctors They can prescribe

medication They can use talk therapy and hospitalize

patients These doctors treat everything from depression

to substance abuse

Psychologists (PhD or PsyD)

Most psychologists earn a doctorate mdash a

PhD or a PsyD The two main types of

psychologists are clinical and counseling

Psychologists can diagnose mental illness

They can also use talk therapy to treat people

with a wide range of behavioral health

conditions Psychologists

do not usually prescribe

medication

Psychiatric Nurses

(NP or CNS)

Advanced practice registered

nurses (APRNs) are nurse

practitioners (NPs) and clinical

nurse specialists (CNSs) who have at

least a masterrsquos degree in psychiatric

nursing They can diagnose people with

Making the Choice

behavioral health conditions They can also treat them

with talk therapy Many of these nurses can prescribe

medication

Social Workers (LISW-CP)

CBArsquos social workers have a masterrsquos or doctorate in social

work They are licensed to practice independently They

counsel and help people understand the causes of their

behavior and life situations Social workers do not

prescribe medication

Counselors (LPC or LMFT)

Our counselors are licensed professional marriage and

family therapists They help people with a variety of mental

health and substance abuse conditions Counselors use

talk therapy to help people cope with their conditions

They do not prescribe medication

Itrsquos important to choose the right provider mdash

someone you trust who makes you feel cared

for and has the experience to help you

make changes for the better in your life

It may take some time to fnd the right

provider Feeling comfortable with the

provider you choose is crucial to the

success of your treatment When you

fnd the right provider the results can

be truly amazing and life-changing

For help selecting a mental health

provider call CBA at 800-868-1032

HealthWord Spring 2018 | 5

QuickEnroll

QuickBill

FOCUSfwd GreatExpectaions

Hearing Aids

Biometric Screeneing

LMS

TobaccoCessation

BlueChoice HealthPlan Wire

My Health ToolkitRewards

2018 Icons

Bases

Storefront

REV 4102018

Healthier Lifestyles

When Is an Emergency Not an Emergency You or a loved one is in pain How do you know how sick you are Should you rush to the hospital emergency room That

could cost you $250 or more Should you wait to see your primary care doctor The chart below should help you decide

whatrsquos best for your ailment and your pocketbook

Primary Care Doctor Urgent Care Emergency Room Out-of-pocket cost $ Out-of-pocket cost $$ Out-of-pocket cost $$$$ Health Issue

Routine physical vaccinations

Mild asthma

Sprain strain or back pain

Needs immediate attention but is not life-threatening

Cuts or wounds controlled bleeding

Uncontrolled bleeding

Head or eye injuries

Signs of a heart attack such as chest pains

Signs of stroke numbness of face arm andor leg on one side of the body

Life-threatening injury or symptom

You can also use Blue CareOnDemandSM1 to visit with a doctor wherever you are via

smartphone tablet or computer Each Blue CareOnDemand visit costs the same amount as an

offce visit with your primary care doctor See page 8 for details

1Please note that the Blue CareOnDemand service is only available to applicable members Be sure to check with your group administrator or call the Customer Service number located on the back of your member ID card to confrm if this service is available to you

6 | HealthWord Spring 2018

Healthier Lifestyles

Can 5210 Save Your Family Maybe If you want a happier and healthier family

5210 is really just smart lifestyle changes Similar to quitting smoking or wearing your seatbelt itrsquos a modifcation of daily

habits Designed to increase healthy eating and active living in children (and parents) ldquo5210 Letrsquos Gordquo is a nationally

recognized program that incorporates

bull 5 or more servings of fruits and vegetables bull 1 hour or more of physical activity

bull 2 hours or fewer of recreational screen time bull 0 sugary drinks more water and low-fat milk

How does this bring your family closer Many of the alternate activities are family group activities

A diet rich in fruits and vegetables provides

vitamins and minerals important for supporting

growth and development and for optimal immune

function Most fruits and vegetables are low in calories

and fat making them a healthy choice anytime Itrsquos easier

than you might think Add fruits and vegetables to foods

you already make like pasta soups casseroles pizza

rice etc Add fruit to your cereal pancakes or other

breakfast foods Let the kids help you plan the menu

Watching TV is associated with more snacking

and increased obesity Too much TV is linked

to lower reading scores and attention problems Itrsquos

important to limit all screen time including TV computer

smartphones and video games So limit recreational

TV or computer use to two hours or fewer What to do

instead Work a puzzle Turn on some music and dance

Read a book or magazine Play some board games or

charades Or just hang out and catch up with your family

water is the best option for thirst

5

2

Children model behavior so set a good example with

your own habits Remember as a parent yoursquore the

role model Check out wwwBlueChoiceSCcom for

information on the 5210 Letrsquos Go program

1 Move at least one hour every day It doesnrsquot have to

be all at once Make gradual changes to increase

your level of physical activity Itrsquos easy to integrate physical

motion into your daily routine Take a walk after dinner

and encourage family members to join you Go hiking or

dancing Choose toys and games that promote physical

activity Remember to make it fun

0 Eliminate all sugary drinks from your diet They are

especially harmful to children Daily consumption

can lead to obesity Type 2 diabetes and tooth decay

Sodas fruit-ade and most juices are empty calories If

you do serve juice be sure to buy 100 percent juice Still

HealthWord Spring 2018 | 7

Healthier Lifestyles

Can 5210 Save Your Family Maybe If you want a happier and healthier family

5210 is really just smart lifestyle changes Similar to quitting smoking or wearing your seatbelt itrsquos a modifcation of daily

habits Designed to increase healthy eating and active living in children (and parents) ldquo5210 Letrsquos Gordquo is a nationally

recognized program that incorporates

bull 5 or more servings of fruits and vegetables bull 1 hour or more of physical activity

bull 2 hours or fewer of recreational screen time bull 0 sugary drinks more water and low-fat milk

How does this bring your family closer Many of the alternate activities are family group activities

A diet rich in fruits and vegetables provides

vitamins and minerals important for supporting

growth and development and for optimal immune

function Most fruits and vegetables are low in calories

and fat making them a healthy choice anytime Itrsquos easier

than you might think Add fruits and vegetables to foods

you already make like pasta soups casseroles pizza

rice etc Add fruit to your cereal pancakes or other

breakfast foods Let the kids help you plan the menu

Watching TV is associated with more snacking

and increased obesity Too much TV is linked

to lower reading scores and attention problems Itrsquos

important to limit all screen time including TV computer

smartphones and video games So limit recreational

TV or computer use to two hours or fewer What to do

instead Work a puzzle Turn on some music and dance

Read a book or magazine Play some board games or

charades Or just hang out and catch up with your family

water is the best option for thirst

5

2

Children model behavior so set a good example with

your own habits Remember as a parent yoursquore the

role model Check out wwwBlueChoiceSCcom for

information on the 5210 Letrsquos Go program

1 Move at least one hour every day It doesnrsquot have to

be all at once Make gradual changes to increase

your level of physical activity Itrsquos easy to integrate physical

motion into your daily routine Take a walk after dinner

and encourage family members to join you Go hiking or

dancing Choose toys and games that promote physical

activity Remember to make it fun

0 Eliminate all sugary drinks from your diet They are

especially harmful to children Daily consumption

can lead to obesity Type 2 diabetes and tooth decay

Sodas fruit-ade and most juices are empty calories If

you do serve juice be sure to buy 100 percent juice Still

HealthWord Spring 2018 | 7

Your Health Plan

QuickEnroll

QuickBill

FOCUSfwd GreatExpectaions

Hearing Aids

Biometric Screeneing

LMS

TobaccoCessation

BlueChoice HealthPlan Wire

My Health ToolkitRewards

2018 Icons

Bases

Storefront

REV 4102018

Get Smart mdash Get Blue CareOnDemand With Blue CareOnDemand you can visit with a doctor virtually anytime anywhere mdash from your smartphone tablet or

computer Doctors will diagnose and write prescriptions as appropriate

When should you use Blue CareOnDemand Havenrsquot created your Blue CareOnDemand account yet

bull The doctorrsquos offce is closed Download the app via the App Store or Google Play or

bull You are too sick to drive visit wwwBlueCareOnDemandSCcom today Donrsquot worry

What types of conditions can Blue CareOnDemand the app is FREE When creating your account remember

doctors treat to enter your member ID

bull Colds

bull Flu

bull Fever Please note that the Blue CareOnDemand service is only available to applicable members Be sure to check with your group administrator or call the Customer Service number located on the back of your

bull Rash member ID card to confirm if this service is available to you

bull Pinkeye

bull Ear infection

We Deliver (Pizza is extra) As a BlueChoice member you can have health information delivered

to your phone with the BlueChoice HealthPlan WireSM our text messaging tool

Updates include how to get the most from your coverage health and wellness

reminders hellip and more To get started simply call 844-206-0622 Yoursquoll need to

have your member ID card ready

8 | HealthWord Spring 2018

BLUECHOICE HEALTHPLAN

ZCJ00000000

wwwBlueOptionSCcom

JOHN DOE

ZCJ00000000Member ID

PLAN CODERxBINRxGRP

38004004336CHC

Health Benefits

Blue Option Network

Out of State Only

Your Health Plan

The My Health Toolkit App is Here Make your life easier with the My Health Toolkit App With the app you can

bull View and share your digital ID card

bull Check the status of your claims fast

bull Confrm coverage

bull Find a doctor or hospital in network

bull Update contact information

bull And more

Current My Health Toolkit users can log in to the app with their existing username and

password New My Health Toolkit users can register through the app

Download the FREE My Health Toolkit Mobile App today Just search for

ldquoMy Health Toolkitrdquo in the App Store or Google Play Remember to have your

member ID card available

BLUECHOICE HEALTHPLAN

ZCL00000000

wwwBlueChoiceSCcom

JOHN DOE

ZCL00000000 Member ID

PLAN PLAN CODE RxBIN RxGRP

PPO 38004 004336 CHC

Health Benefits Pediatric Vision Comprehensive Dental

Access Your Digital ID Card Anytime Anywhere As a BlueChoice member you can feel confdent about your health coverage Your BlueChoice ID card opens doors to

more doctors and hospitals You can access your digital ID card anytime anywhere from your computer or mobile device

Advantages of your digital ID card

Your digital ID card is identical to your plastic card It contains your member ID

number and other coverage details unique to you Unlike your plastic card you

donrsquot have to worry about losing it or ordering duplicate copies for your family

You can easily

bull View your card on your smartphone tablet or computer

bull Email your card to your spouse children doctorrsquos offce or pharmacy

bull Print your card at home from your smartphone or computer Use the printed

card just like your plastic card

How to access your digital ID card

On your smartphone or tablet You can now access your digital ID card on the My Health Toolkit App

On your computer Go to wwwBlueChoiceSCcom and log in to your My Health Toolkit account Under the Insurance

Card section on the left select View Your Card

Donrsquot discard your plastic ID card Some doctors may still want a copy of it for their records

Insurance Card Health

Have a dental account

Add your Insurance Card Number to access your account

(View Your Card)

ABC123

HealthWord Spring 2018 | 9

Your Health Plan

Consent for Medical Care at Age 16 Under South Carolina law any minor who has reached 16 years of age can solely

consent to health care decisions except for surgery The consent of a parent

is not necessary This is why a completed Authorization to Disclose Protected

Health Information to a Third Party form is required for a parent to receive health

information about a minor child older than 15 years of age

Go to wwwBlueChoiceSCcomDisclosePHIForm to view a description of this form

and a link to the form itself

While we must protect a minorrsquos protected health information beginning at age

16 he or she cannot legally sign a contract for insurance We must allow parents

to make changes to their dependentsrsquo insurance coverage These coverage

changes do not require authorization from the minor

HIPAA Notice of Privacy Practices This is a reminder that our Notice of Privacy Practices is on our website wwwBlueChoiceSCcom Or you can contact us

and receive one by mail The phone number is on the back of your member ID card

Member Rights and Responsibilities

As a member you have certain rights and responsibilities Therersquos a summary online We update it as needed If you

donrsquot have access to the web and need a copy of your Member Guide Prescription Drug List or Member Rights and

Responsibilities please call the number on the back of your member ID card Our Member Services department is open

Monday ndash Friday 830 am ndash 5 pm

Claims and Beneft Information

Want to know if we paid a claim what your benefts are for a service or what your copayments and other charges were

Find this and more on My Health Toolkit

External Review Procedures

We are committed to quickly resolving your concerns and problems There are state laws such as the Health Carrier

External Review Act and federal laws that allow you to ask for an external review in some cases when we deny payment

for a claim These situations have different rules Please call Member Services to fnd out your options for an external

review

If you qualify for an external review wersquoll tell you in writing Wersquoll also explain what to do For more about appeals see

your Member Guide or visit us online at wwwBlueChoiceSCcom

10 | HealthWord Spring 2018

Your Health Plan

Womenrsquos Health and Cancer Rights

Do you know that your coverage as required by the Womenrsquos Health and Cancer Rights Act of 1998 provides benefts

for mastectomy-related services These services include all stages of reconstruction and surgery This includes prostheses

and complications from a mastectomy including lymphedema Check your certifcate of coverage or contract for more

information on this beneft or call the number on the back of your member ID card Our Member Services department is

open Monday ndash Friday 830 am ndash 5 pm

Member Guide

Your Member Guide is a great place to fnd many important details about your benefts You can fnd your Member Guide

on our website wwwBlueChoiceSCcom The guide will help you understand your benefts and make the most of your

coverage Herersquos some of the information in the guide

bull How to access primary care specialty care behavioral

health services hospital services and much more

bull How to get after-hours care urgent care and

emergency care

bull How to fnd care and coverage when yoursquore outside

the service area

bull How to submit a claim yourself

bull How we coordinate benefts

bull How we administer benefts for appropriate services

including our policy on not providing incentives to

deny coverage of care or services

Prescription Drug Information

bull How we decide what new technology we will include

as a covered beneft

bull How to get information on our quality

improvement program

bull How to voice a complaint or to appeal a decision

bull How our privacy practices work

bull How to get information about network providersrsquo

qualifcations and other provider information

bull How your benefts work

bull Restrictions on benefts you receive outside the system

bull How to get language assistance

Get details about medications price comparisons your prescription history and up-to-date information on our pharmacy

procedures and prescription drug lists Plus if your coverage offers a mail-order pharmacy beneft you can order your

reflls online Just go to the Prescription Drugs section under Benefts in My Health Toolkit

We Leave Medical Decisions to Doctors and Patients

We make decisions about approving services based on whether care is appropriate and agrees with your plan of benefts

We do not reward providers or others for denying coverage or care And we do not offer fnancial incentives to anyone to

encourage decisions that result in underutilization of care

HealthWord Spring 2018 | 11

Post Offce Box 6170 Columbia SC 29260-6170

HealthWord is a publication of BlueChoice HealthPlan BlueChoice HealthPlan is an independent licensee of the Blue Cross and Blue Shield Association

HealthWord is a newsletter for BlueChoice HealthPlan members It provides information only and does not replace the advice of your doctor You always should see your doctor for personal medical advice

Do you have questions about your BlueChoice HealthPlan coverage Try our website at wwwBlueChoiceSCcom Wersquore open 24 hours a day here

To contact us please refer to the number found on the back of your member ID card

SPRING 2018

139256-04-2018

ealthWo d

Non-Discrimination Statement and Foreign Language Access

We do not discriminate on the basis of race color national origin disability age sex gender identity sexual orientation or health status in our health plans when we enroll members or provide benefits

If you or someone youre assisting is disabled and needs interpretation assistance help is available at the contact number posted on our website or listed in the materials included with this notice (TDD 711)

Free language interpretation support is available for those who cannot read or speak English by calling one of the appropriate numbers listed below

If you think we have not provided these services or have discriminated in any way you can file a grievance by emailing contacthcrcompliancecom or by calling our Compliance area at 1-800-832-9686 or the US Department of Health and Human Services Office for Civil Rights at 1-800-368-1019 or 1-800-537-7697 (TDD)

Si usted o alguien a quien usted esta ayudando tiene preguntas acerca de este plan de salud tiene derecho a

obtener ayuda e informaci6n en su idioma sin costo alguno Para hablar con un interprete llame al 1-844-396-0183 (Spanish)

~bullbullmiddot d~e~amM~fla ~~ttbull~tt~~~~~~ bull~bull~~bull~bull~bull~ffl~MM~m ~ o ~ITTil-iftffi~ni~ ilti 1-844-396-01880 (Chinese)

Neu quy vj ho~c la ngliOi ma quy vj dang giup d6 c6 nhUng cau hoi quan tam ve chliOng trinh SUC khoe nay quy

vj se dliQC giup do vampi cac thong tin bang ngon ngU cua quy vj mi~n phf Oe n6i chuy~n vampi mltgtt thong djch vien

xin goi 1-844-389-4838 (Vietnamese)

01 Y ~~OJI tf-o~()j 3-a-~ A~~~~ ~ go1 ~J O Al 121 1-844-396-0187 pound lt21 ~oH -~ Al 2

-1-lo~~l 111-sect _t~filOI ~~Ojpound ~2~c ~ Liq (Korean)

Kung ikaw o ang iyong tinutulungan ay may mga katanungan tungkol sa planong pangkalu sugang ito may

karapatan ka na makakuha ng tu long at impormasyon sa iyong wika nang walang gastos Upang makausap ang

isang tagasalin tumawag sa 1-844-389-4839 (Tagalog)

Ecm1 y Bae 11111 111Ua KOTOpOMY Bbl noMoraeTe 11MelOTCR sonpOCbl no noBOAY Bawero nlaHa MeA11U11HCKOro

06cJ1ygt1lt11BaH11R TO Bbl 11MeeTe npaso Ha 6ecnlaTHOe noly4eH11e nOMOW11 11 l1HqgtOpMau1111 Ha pyCCKOM R3b1Ke llllR

pa3rosopa c nepeBOA411KOM no3soH11Te no TeleqgtoHy l-844-389-4840 (Russian)

wl_hJI_ ~LJI ~ J_JI ~ ~I 4ili oii ~I ib l)-~ ~i o~li ~ -5ll _i 4ll ulS u]

(Arabic) l-844-396-0189 y ~I rYA t i~~ ~I u_J lt)o ~ ~J_~1

13

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Si ou menm oswa yon moun w ap ede gen kesyon konsenan plan sante sa a se dwa w pou resevwa asistans ak enfomasyon nan lang ou pale a san ou pa gen pou peye pou sa Pou pale avek yon entepret rele nan 1-844-3 98-6232 (FrenchHaitian Creole)

Si vous ou quelquun que vous etes en train daider avez des questions apropos de ce plan medical vous avez le droit dobtenir gratuitement de laide et des informations dans votre langue Pour parler a un interprete appelez le 1-844-396-0190 (French)

Jesli Ty lub osoba kt6rej pomagasz macie pytania odnosnie planu ubezpieczenia zdrowotnego masz prawo do uzyskania bezptatnej informacji i pomocy we wtasnym j~zyku Aby porozmawiac z ttumaczem zadzwon pod numer 1-844-396-01 86 (Polish)

Se voce au alguem a quern voce esta ajudando tern perguntas sabre este piano de saude voce tern o direito de obter ajuda e informacao em seu idioma e sem custos Para falar com um interprete ligue para 1-844-3 96-01 82 (Portuguese)

Se tu o qualcuno che stai aiutando avete domande su questo piano sanitario hai ii diritto di ottenere aiuto e informazioni nella tua lingua gratuitamente Per parlare con un interprete puoi chiamare 1-844-396-01 84 (Italian)

~tJt trt~tcJttJsttt~~~n tl-QJJtJ ~0)-otJli~ 1-gtlt =~r~tJ=~ l Lt I) = ~~O) ~ ~fit-ij-~- t-- ~yenl rtt ~J 1jffl ~ A-yen Lt ~J 9 -Q ~ c tJt ~ 9 o yen4~1tiJiJ ~J it lv o im~ ciS~~ti-Q~g- 1-844-396-01 85 tiSi~lt t~l o (Japanese)

Falls Sie oder jemand dem Sie helfen Fragen zu diesem Krankenversicherungsplan haben bzw hat haben Sie das Recht kostenlose Hilfe und lnformationen in lhrer Sprache zu erhalten Um mit einem Dolmetscher zu sprechen rufen Sie bitte die Nummer l-844-396-01 91 an (German)

~ I -4- ltS 4-D Li )--J cgt--- I c5 o J L J ~j I - l+-Ll er c5AS 9 I - ltLS ltS J----9 L ~ J-5 I u ~ I J J yen - I J y u l j - l il I 9 c5AS ltLS L u I l I J cgt--- I jgt 0 L ltLi I

jDLgt LJLc_j l-844-398-6233 L50J~ L LJhJ PJ-L L L) l ~ ~ lt5 1 _)--J bulll+-Ll uJLJl

(Persian-Farsi) LLJ Loi

Nida doodago t aa haida bikaana nilwo igii dii Beeso Ach~~h naa niligi haa ida yi na idil kidgo nihaah66ti nihi kaadoo wolgo kwii haatishU bi na idolkidigi doo bikeazlaag66 Ata halnee la bichC ha desdzih ninizingo koji beesh bee h6lne 1-844-516-6328 (Navajo)

13

Rvs13 313201713 13 13 13 13 13 213 13 13 13 13 19199-shy‐3-shy‐201713 13

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Si ou menm oswa yon moun w ap ede gen kesyon konsenan plan sante sa a se dwa w pou resevwa asistans ak enfomasyon nan lang ou pale a san ou pa gen pou peye pou sa Pou pale avek yon entepret rele nan 1-844-3 98-6232 (FrenchHaitian Creole)

Si vous ou quelquun que vous etes en train daider avez des questions apropos de ce plan medical vous avez le droit dobtenir gratuitement de laide et des informations dans votre langue Pour parler a un interprete appelez le 1-844-396-0190 (French)

Jesli Ty lub osoba kt6rej pomagasz macie pytania odnosnie planu ubezpieczenia zdrowotnego masz prawo do uzyskania bezptatnej informacji i pomocy we wtasnym j~zyku Aby porozmawiac z ttumaczem zadzwon pod numer 1-844-396-01 86 (Polish)

Se voce au alguem a quern voce esta ajudando tern perguntas sabre este piano de saude voce tern o direito de obter ajuda e informacao em seu idioma e sem custos Para falar com um interprete ligue para 1-844-3 96-01 82 (Portuguese)

Se tu o qualcuno che stai aiutando avete domande su questo piano sanitario hai ii diritto di ottenere aiuto e informazioni nella tua lingua gratuitamente Per parlare con un interprete puoi chiamare 1-844-396-01 84 (Italian)

~tJt trt~tcJttJsttt~~~n tl-QJJtJ ~0)-otJli~ 1-gtlt =~r~tJ=~ l Lt I) = ~~O) ~ ~fit-ij-~- t-- ~yenl rtt ~J 1jffl ~ A-yen Lt ~J 9 -Q ~ c tJt ~ 9 o yen4~1tiJiJ ~J it lv o im~ ciS~~ti-Q~g- 1-844-396-01 85 tiSi~lt t~l o (Japanese)

Falls Sie oder jemand dem Sie helfen Fragen zu diesem Krankenversicherungsplan haben bzw hat haben Sie das Recht kostenlose Hilfe und lnformationen in lhrer Sprache zu erhalten Um mit einem Dolmetscher zu sprechen rufen Sie bitte die Nummer l-844-396-01 91 an (German)

~ I -4- ltS 4-D Li )--J cgt--- I c5 o J L J ~j I - l+-Ll er c5AS 9 I - ltLS ltS J----9 L ~ J-5 I u ~ I J J yen - I J y u l j - l il I 9 c5AS ltLS L u I l I J cgt--- I jgt 0 L ltLi I

jDLgt LJLc_j l-844-398-6233 L50J~ L LJhJ PJ-L L L) l ~ ~ lt5 1 _)--J bulll+-Ll uJLJl

(Persian-Farsi) LLJ Loi

Nida doodago t aa haida bikaana nilwo igii dii Beeso Ach~~h naa niligi haa ida yi na idil kidgo nihaah66ti nihi kaadoo wolgo kwii haatishU bi na idolkidigi doo bikeazlaag66 Ata halnee la bichC ha desdzih ninizingo koji beesh bee h6lne 1-844-516-6328 (Navajo)

13

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