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Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

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Page 1: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:
Page 2: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Head Office: Saha-Union Building, No.1828 Sukhumvit Road, Bangchak,

Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889

Warehouse & Service Center: On The service area of 3 Rai,

Located at No. 142/1-2 Latphrao Road, Soi Chantima 80, Wangthonglang, Bangkok Tel. 0-2530-0505 Fax. 0-2530-2940

Company Profile:

1982 Established the Computer Union Co.,Ltd., with its registered captial of 10 million Bath

1983 Appointed by IBM (Thailand) Co.,Ltd., as a dealer of personal computers

1993 Appointed by NCR (Thailand) Co.,Ltd., as a dealer of automatic teller machine (ATM)

1996 Appointed by Intel Micro electronics (Thailand) Co.,Ltd., as a dealer of network equipment

1998 Appointed by IBM (Thailand) Co.,Ltd., as a distributor of AIX servers and storage servers

1999 Appointed by IBM (Thailand) Co.,Ltd., as a distributor of IBM software

2000 Appointed by IBM (Thailand) Co.,Ltd., as a distributor of IBM printer

2001 Set up a team to develop new solutions for documentation management and monitoring

System management under the names of for Notes.doc and for Notes.Workflow

2002 Appointed as a distributor of PCI network equipment of Japan

2002 Appointed by NCR (Thailand) Co.,Ltd., as a dealer of cheque marks

2007 Increased its registered capital to 100 millon Bath

2007 Appointed by InfoPrint Co.,Ltd., as a dealer of IBM printers

2007 Appointed as a dealer of Acronic software

2007 Developed the Physical security system

2008 Appointed by Cisco Systems as a selected certified partner

2010 Appointed by Samsung as a distributor of Samsung E-Board

2010 Appointed by Microsoft as a Gold Certified Partner

2011 Appointed by CommValut as a distributor

2012 Appointed by Microsoft as a Gold Server Platform Partner

2012 Appointed by Huawei as a distributor

2012 Appointed by Apple as an Apple authorized Corporate Reseller

Page 3: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Who we are At present, the Company is a dealer of Computers and Peripheral Equipment and integrated IT service provider, such as:

Appointed as a dealer of IBM hardware such as xSeries, pSeries, storage, magnetic

passbook prienters, ATM (CD), cash deposit machine (CDM), ect. ;

Appointed as a dealer of IBM software such as Tivoli, Web Sphere, Lotus Note and DB2;

Distributor of IBM Printer, Infroprint and Supplied such as Industrial Printer, Impact Printer;

Distributor of Hitachi products such as Auto Update Passbook Printer;

Distributor of Ronsycs products such as magnatic strips, pin pads;

Distributor of Lenovo products such as PCs, notebooks think pads, servers;

Distributor of De La Rue products such as teller cash recyclers (TCR);

Distributor of Acronic software backup products of USA ;

Distributor of HP Products such as PCs, notebook, laser printers, laser jets (all models);

Distributor of Epson products such as dot matrix printers (all models);

Distributor of Dell and Acer PCs and notebook;

Distributor of Samsung LCD display and laser printers;

Service provider for installation, repairs and maintenance of computer hardware,

software and network systems, as well as peripheral equipment; and for system design

and development;

Distributing and providing services and installation of CCTV system;

Appointed as a dealer of NCR products including the backing products such as ATM,

Cheque system;

Page 4: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Who we are Computer Union Co.,Ltd. is an affiliate of Saha-Union Group, established by

Mr. Damri Darakananda, who had personal interests and initiations and realized the

importance of the Computer technology, to meet the demand of computer use within

the organization and to distributed the products and to provide services to outside

organization The company is one of the pioneer distributors of personal computers in

Thailand, and has development itself to an integrated IT service provider so far.

In 1982, the Company was established with its registered capital of 10 million Bath;

at present, the Company has its registered capital of 100 million Bath. The Company has

accumulated the experiences of sales and service provision to its customers, with its

success of gross sales of over 2,000 million Bath per year. The Company is now trusted by

over 500 large organizations using its service.

With experiences of over 34 years, we are confident that we are fully prepared in

terms of diversity and high quality of products, with our quality team of staff in 32 service

centers nationwide providing the integrated services to meet the maximum satisfaction

of our customers under the Saha-Union Group’s motto of business operation “ Integrity,

Quality, Service”.

Moreover, the Company has provided the personal training and development for

Over 400 employees to keep up with innovations and technology and to maintain the

high quality and efficiency of its service provision to meet all demands of customers in

accordance with the Company’s motto “Customer’s First Choice”.

Page 5: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Products

Total IT Solution Provider The Company has operated its integrated IT businesses, divided into departments, as follows:

1. Hardware Distribution.

STG Department is a dealer of hardware products, providing wholesale services of IBM pSeries and storage.

2. Software Distribution.

Software Department is a dealer of software products, providing wholesale

services of IBM software.

3. System Integration.

Providing services and distributing IT products, and integrated services of design,

Installation and maintenance.

4. Maintenance Service.

Providing services of repairs and maintenance of computer and peripheral

equipment, after-sale services, IT outsourcing service, computer rental and

installation services, with 32 service centers nationwide.

5. I-CU Data Recovery Center.

I-CU Data Recovery Center is providing all types of data recovery services such as

hard disks, flash drives, memory cards of cameras, ect., in standard clean room.

Page 6: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Products

Software Team

The Company has set up a software

team to meet the increasing IT demand of

customers. In 1999, the Company has been

appointed by IBM (Thailand) Co.,Ltd., as a

dealer of IBM software. For its excellent

consultancy and expertise in IBM software

products, the Company has continuously

sent its personal for product knowledge

development and has recived IBM

certification for its expertise in the IBM

products.

In 2007, the Company has been

trusted by Acronis Co., Ltd., a famous

manufacturer of software backup products such as Acronic True Imanag, Snap Deploy,

Disk Director, as the sole dealer in Thailand.

The success of our business partners is our key focus; therefore, we have

organized training as well as marketing activities to promote the success of over 30

bussiness partners.

DB2 Information Management Software : Information Management software.

Tivoli Software : System management software.

Lotus Software : Collaboration software.

Web Sphere Software : Integration and application

Infrastructure.

Rational Software : Software and system development.

Page 7: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Products

Hardware Distribution System & Technology Group (STG) is a distributor of IBM hardware Products

Policy of providing integrated high-quality products, with well-trained team.

With 45 Certificates from IBM, STG can guarantee the quality of its customer service

team and consultancy in computer system set-up, system testing and installation,

as well as inside and outside training to customers. At present, STG is appointed

by IBM as IBM authorized education center.

Moreover, the company has established the

Innovation center for exhibition of diversified products

Of IBM system storage so that our custermers will have

Opportunities to experience the efficiency of each

Products performance; and for testing of products and

applications.

Page 8: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Products

System Integration Providing information system services and distributing IT products, integrated

system design, installation and maintenance, as well as system development to meet the

customers’ demand; and distributing general IT products and banking products.

General IT products include:

1. Computer and peripheral equipment, including notebook

and servers (Lenovo. HP, Dell,

Acer, IBM ect.)

2. Network equipment such as

routers;

3. All types of printers such as

Epson, HP, IBM, Infoprints and

Supplied, Canon, Fujitsu, Lexmark,

Samaung ect.

4. Copyrighted software;

IBM - Lotus Notes Microsoft - MS office

- DB2 Database - Ms window operating system

- Rational (xp, vista, 2003, 2008)

- WebSphere - MS SQL Server

Oracle Database

Adobe – Photoshop

Symantec

Bitdcfender

Mc A fee

ETC.

System Development Computer Union Co.,Ltd. has over

20 experienced and expert engineers who are

prepared to provide consultancy on system design and

development to meet the specific demand of each corporate

customer. The Company is capable of developing Windows

applications and web applications.

Page 9: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Products

Banking Products

In addition to being an IBM dealer, the Company has also distributed and

Developed Information system software for bank;

Cheque Systems

NCR iTran Series Cheque Imaging Transport

Canon CR Series Cheque Reader

NCR ChequeMark

Banking and ATM Software

NCR APTRA Software

Passbook Printer

HP Q-80

EPSON

Security Products

RONSYC Magnetic Strip Writer/Reader

Pinpad Device

CCTV Samsung, Axis

Branch Transformation

NCR ATM

NCR Teller Cash Recycler

NCR APTRA Cash Connect

Digtal signage software and information management

Page 10: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Products As present and in the future, new technology of information security will be

continuously released to the market to cope with the Internet threats and new attacking

techniques of hackers; as a resalt, the security system administrator must study, analyze

and use the technology, wich is proper to the information system and the business

processes of organizations, in order to protect the system safety from computer criminals

and malicious software, which have been multiplied during the past few years and tend

to increase in the years to come. Therefor, the top management and the information

system administrators of organizations, including CIO or IT managers, shall study and

understand new technology of data safety protection for decision making on acquisition

of the said technology, for the maximum benefits of organizations, in terms of the return

on investment. In case, the decision makers have used improper incomplete technology,

it will unavoidably affect the organizations data safety.

Computer Union Co.,Ltd. is fully aware of the said problems relating to business

operation of units and leading organizations; and at present, the Company has

contributed to the decision-making process; therefor, we are confident that the Company

will be able to meet the demand of the management of different organizations, in terms

of modern information system or high-tech equipment, ect.

1. Network Equipment

(VOIP, fire walls, Routers, IT Telphony, Core Switch, Wireless Equipment,

Load Balance);

2. Multimedia Equipment

(Video Conference, Plasma TV, LCD TV, Projector Screens, LCD Projectors,

Electronic White Board Display);

3. Cabling Systems

(Optic Fiber Cable, Low Smoke Cable, High Pressure Cable, Flexible Cable,

Shield Cable, High Temperature Cable, Conduit);

4. Data Center & Disaster Recovery Center

(Crisis Center Room, Monitoring Center, Meeting Room);

5. UPS & Generator

(Line Interactive, True On-line. Single Phase, Three Phase, Emergency Light,

Auto Emergency Light);

6. Network Management

(Network Traffic Management, Network Analysis Management);

7. Backup Equipment

(Storage, SAN Storage, SAN Switch, NAS Optical Drive, Tape Backup,

External Storage);

8. RFID Solution

(Logistic RFID, Protection/Checking RFID, Analysis RFID);

Page 11: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Products

Network System and Network Security System

Computer Union Co.,Ltd., has realized the importance of the network system and

has now increased its personnel specialized in the network system for the expansion

of the voice/data/image business sectors. We are confident that our leading position in

design and consultancy of the network system will meet the demand of investors and

will enable the investors to respond the market demand and to gain the competitive

advantages rapidly and accurately. The network system can be devided into main

systems such as LAN, WAN and MAN, ect.

Computer Union Co.,Ltd., has its criteria of design, with the general objectives,

as follows;

1. Functionality :

To meet the demand for use of investors;

2. Scalability :

To support the system modifications in the future unlimitedly;

3. Adaptability :

To improve or modify the network system easily;

4. Manageability :

To manage and supervise the network system easily;

5. Cost Effectiveness :

To be cost-effective and proper for use;

6. Availability :

To be used at any time when required;

7. Security :

The Security system has been well designed;

Page 12: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Products

Physical Security Solutions Computer Union Co.,Ltd., has specialized in integrated IT solutions; has designed

And installed the physical security systems; and has given the consultancy in system

work to various organizations. With its success, the Company has realized the

importance of the physical security system. At present, the Company has its experiences

in system installation, as follows :

CCTV system;

Car parking management system;

Security function contral system;

Access control system;

Fire alarm system and fire hose line;

Burglar alarm system;

Intruder protection system of the network system;

Power system within factories and office building;

Automatics system within the building;

Incident alert program and facial verification

program;

Energy-saving system within factories and building;

Special security equipment such as mobile x-ray,

metal detactor, jummer, mirror detector, ect.;

Others;

Page 13: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Products

With more-advanced technology, the electronic security

system can be operated from the control room by simply

installing the central management system program, wich can

automatically control the operations from the control room, for example :

CCTV system; or network camera system;

Access control system;

Burglar alarm system;

Fire alarm system and fire hose line;

Public address system;

Car parking management system

and the security system, which

can communicate through

channels of the network system;

I-CU Data Recovery Center

To solve the customers probleams of data loss caused by computer virus,

deletion of wrong files, damage of data files, as well as problems relating to the data

storage device, in late 2005, the Company has opened the data recovery center called

“ I-CU Data Recovery Center”.

Page 14: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Products

I-CU Data Recovery Center is the

standard service with clean room, which

can recover the data from hardware-related

problems. However, I-CU Data Recovery

Center can recover data of all types of

applications, operating systems and

it all situations, including deleted data,

damaged database, broken cassettes,

infected with computer viruses, fire, flood,

application/user errors making the data

irretrievable.

Examples of our data recovery applications such as hard disk, floppy disk, flash

drive, DVD, memory card (Digital camara), ect.

Data recoverable from all file systems;

Standard clean room in Thailand;

24-Hour hotline for reporting/consultancy

on data-related problems;

Service centers nationwide;

Keep the confidentiality of the

customer’s data;

Data recoverable from problems relating

to software and hardware;

Satisfactions guaranteed (payments subject to satisfactions);

Page 15: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Services

Customer Service Department

The Company has given the importance to the maintenance service provision

to customers’ computer and equipment, in accordance with the Company’s motto

“ Quality, Rapid, Punctual and Effective Service Provision and Development of Quality

Management System for Maximum Satisfactions of Customers”. With ISO9001:2000

accreditation from MACII, our service provision is highly acceptable among customers

in the public and private sectors.

Service System and Standard

For standard operations, the Customer Service Department has provide the spare

part reservation system and the customer database storage system to cheak the service

history, including the communication system via mobile phones and emails, as well as

the standard customer access time, as follows:

Bangkok and its domains 3 hours;

Provincial areas 5 hours;

Personnel

The Customer Service Department has over 90

resident engineers for provision of services, problem

analysis and solutions, and over 260 technicians and

other personnel for rapid and thorough service

provision, with expert helpdesk officers answering

questions over the phone.

Availability of Spare Parts and Equipment

For rapid repairs of equipment, the Company

has prepared adequate spare parts and replacement

computer and equipment for customers use during

the repairs of their computers for maximum

satisfactions of customers.

Page 16: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Services Service Centers

The Company has provided 32 service centers, with over 80 cars and over 30

motorcycles for outdoor service provision to customers nationwide.

Service Department

1. Provide repairs and maintenance services of computers and servers such as

IBM, HP, Acer, Dell and after-sale services for all types of products of the Company;

2. Provide repairs and maintenance services of printers (ink-jet and laser types)

such as NEC, Epson, HP, Lexmark, including peripheral equipment;

3. Provide installation services of computers and network systems;

4. Provide IT outsourcing services;

5. Provide repairs and maintenance services of of UPS such as Syndome, APC,

Chloride, Leonics, ect.

6. Provide computer rental services;

7. Provide data recovery services, hard disk check-up and repairs to obtain the

Required data of customers effectively;

Page 17: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Valued Customers

Page 18: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Our Business Partner

Page 19: Head Office - cu.co.th · Head Office: Saha -Union Building, No.1828 Sukhumvit Road, Bangchak, Phrakanong, Bangkok Tel. 0-2311-6881-2 Fax. 0-2311-6889 Warehouse & Service Center:

Location Map of Computer Union Co.,Ltd.