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Miray Stand-Alone-Tool-Series
HHDDCClloonnee Version 3.1
User’s Manual
Copyright © 2003-06 by Miray Software
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CONTENT
1. Introduction 6 1.1. Chapter overview 6 1.2. Character conventions 7 1.3. Features 7 1.4. Edition overview 7
2. Fields of application 10 2.1. Upgrading hard disks & migrating an OS 10
2.1.1. Unused disk space 10 2.1.2. Smaller destination media 11
2.2. Data rescue 11 2.3. Installation backup 12 2.4. Master installations 12
2.4.1. Duplicating system installations 12 2.4.2. Handling several master installations 12
2.5. Proprietary hard disk formats 13 2.6. Forensic data securing 13
3. Supported hardware 14 3.1. Overview 14 3.2. Compatibility 15
3.2.1. Compatibility test 15 3.2.2. Standards 16
3.3. IDE/ATA/SATA 16 3.3.1. IDE/ATA controller 16 3.3.2. SATA controller 17 3.3.3. Multiword-DMA and Ultra-DMA 17 3.3.4. Busmaster IDE controller 18 3.3.5. Speed 18
3.4. SCSI 19 3.4.1. Utilization 19 3.4.2. Compatibility 19 3.4.3. Manufacturer information 20 3.4.4. Driver information 20
3.5. USB 21 3.5.1. Mass-Storage-Class 21 3.5.2. UHCI, OHCI and EHCI 21 3.5.3. Hubs 21
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4. Installation 22 4.1. Introduction 22
4.1.1. Bootable medium 22 4.1.2. Software package 22
4.2. Creating a bootable floppy disk 22 4.2.1. Installation program for Windows 23
4.2.1.1. Main window 23 4.2.1.2. Security prompt 23 4.2.1.3. Error message 24 4.2.1.4. Completing the installation 24
4.2.2. Other operating systems 24 4.3. Creating a bootable CD 25
4.3.1. ISO Recorder under Windows XP 25 4.3.2. Other CD authoring software and operating systems 25 4.3.3. Bootable HDClone DVD 26
5. Program instructions 27 5.1. Preparing steps 27 5.2. Starting the program 27 5.3. Program screen 28
5.3.1. Status field 28 5.3.2. Operating field 28
5.4. Operation 29 5.4.1. Graphical operating elements 29 5.4.2. Operation with keyboard and mouse 30
5.4.2.1. Keyboard operation 30 5.4.2.2. Mouse operation 30
5.5. Help 30 5.6. Selecting the copying mode 31 5.7. Selecting data source and target 32
5.7.1. Selecting hard disk 32 5.7.2. Selecting partition 33 5.7.3. Deactivated list entries 33 5.7.4. Information on the drive 34
5.8. Selecting the options 34 5.8.1. Verifying 35 5.8.2. Locked options 35 5.8.3. General options 36 5.8.4. Options for source and target 36
5.9. Copying data 37 5.9.1. Security query 37 5.9.2. Copy animation 37
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5.9.3. Status indication 38 5.9.4. Percentage indication 38 5.9.5. Progress bar 38 5.9.6. Flow of the process 39 5.9.7. Interrupting the running process 39
5.10. Termination of the copying process 39 5.10.1. User abort 39 5.10.2. Regular termination 40 5.10.3. Final report 40
5.11. Ending the program 41 5.11.1. End dialog 41 5.11.2. Good-bye screen 42
6. Working mode 43 6.1. Copying modes 43
6.1.1. Preliminary remark 43 6.1.2. Physical copy 43 6.1.3. Hard disk on hard disk 44 6.1.4. Partition on partition 44 6.1.5. Hard disk on partition 45 6.1.6. Partition on hard disk 46
6.2. Size differences 47 6.2.1. Identical size 47 6.2.2. Small-to-large 47 6.2.3. Large-to-small 47
6.3. Troubleshooting 48 6.3.1. Intensive reading/writing 48 6.3.2. Read errors 48 6.3.3. Write errors 49 6.3.4. Verification errors 49
7. Troubleshooting 50 7.1. Load errors 50
7.1.1. Error #5002 and ‘Disk error’ 50 7.1.2. Other errors 50
7.2. Keyboard and mouse 51 7.3. General problems 51
7.3.1. Slowed down system 51 7.3.2. Read, write and verification errors 51
7.4. IDE/ATA/SATA 52 7.4.1. Hard disk not recognized 52 7.4.2. IDE controller not found 52 7.4.3. Problems with DMA 53
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7.4.4. BIOS settings 54 7.4.4.1. Switch to a lower/higher UDMA mode 54 7.4.4.2. Activate/deactivate UDMA 54 7.4.4.3. Deactivate IO caching 55 7.4.4.4. Setting BIOS defaults 55
7.5. SCSI 55 7.5.1. Restart 56 7.5.2. Deactivate unused controllers 56 7.5.3. Deactivate unused hard disks 56 7.5.4. Minimum configuration of the controller 56 7.5.5. Minimum configuration of the system 56
7.6. USB 57 7.6.1. Storage device not recognized 57 7.6.2. Other device problems 57 7.6.3. Controller not found 58 7.6.4. Speed loss 58 7.6.5. Other controller problems 59
8. Miscellaneous 60 8.1. Terms of license 60
8.1.1. License model 60 8.1.2. Examples 61 8.1.3. Validity 61 8.1.4. Consultancy 61
8.2. Certificate of authenticity 61 8.2.1. Security hologram 62 8.2.2. Valid product license 62
8.3. Disclaimer 62 8.4. Feedback 63 8.5. Support 63
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1. INTRODUCTION
Thank you very much for choosing HDClone. We are always striving for offering you a software product, which meets your requirements as well as our own high ambitions. In case of having suggestions for improvement or not being satisfied with the software in certain aspects, we therefore kindly ask you to communicate the regarding criticism and suggestions to us at [email protected].
1.1. Chapter overview
1. Introduction: In this chapter, you find general information regarding this manual and the program. Particularly, it contains an overview of the available editions and their abilities.
2. Fields of application: By supporting physical copies, HDClone is suitable for many different areas of application. Here you find descriptions and hints for the most com-mon areas of application of the program.
3. Supported hardware: In this chapter, you find a list of supported controllers and hard disks resp. media as well as information about which aspects to consider when using certain types of controllers or media.
4. Installation: For starting HDClone you need a bootable HDClone CD or floppy disk at first. This chapter describes how you create a bootable HDClone medium within few minutes by means of the installation package in case you have not already received the program on a bootable medium.
5. Program instructions: This chapter contains the actual manual for operating HDClone. It is a step-by-step description of how to operate the program for creating a copy with HDClone.
6. Working mode: Here you find useful descriptions and hints for gaining optimal per-formance when using HDClone with different types of media as each media type can have its very own characteristics.
7. Troubleshooting: In case you encounter any problems when using HDClone, you find detailed descriptions and support here. By means of these information you will be able to solve or bypass occurring problems in most cases.
8. Miscellaneous: In the last chapter you find miscellaneous information, particularly regarding our support and our license terms.
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1.2. Character conventions
In this manual, angle brackets (’<’ and ’>’) and italic type are used to depict a key on the keyboard, e.g. <Esc> for the escape key or <Return> for the return key. Some keys are represented by an according symbol, e.g. ’�’ for the ’up’-key. Visual controls on the screen, particularly buttons are represented by brackets (’[’ and ’]’) and italic type, e.g. [next], [back].
1.3. Features
HDClone lets you make physical 1:1 copies (clones) of hard disks and partitions. This ensures that the sector-by-sector copy is 100% identical to the original. This allows HDClone to make copies of hard disks regardless of the respective partitioning scheme, the used file system and the installed operating system(s). Thus HDClone is especially suitable for the tasks described in � 2. Fields of application as well as for many other tasks. Note: The physical copying process of HDClone for exact 1:1 copies opens a lot of possible areas of application. Not all of them are always obvious, as some of HDClo-ne’s features are there to allow HDClone being a valuable tool even in special and extraordinary scenarios. They have already made HDClone a tool of unique value to many users in situations where no other program offered the necessary features.
1.4. Edition overview
There are different Editions of HDClone. They differ from each other by the amount of features they offer, particularly supported device types, performance and special op-tions. The following table offers you a comparative overview of the editions and their features. Subsequent, there are short explanations referring to some of the topics listed in the table.
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Fre
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Bas
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Sta
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Pro
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device support IDE/ATA/SATA hard disks 1) ü ü ü ü hard disks > 128/137 GB 2) ü ü ü ü USB 1.1 (UHCI, OHCI) û ü ü ü USB 2.0 (EHCI) û û ü ü CompactFlash on IDE 3) û û ü ü SCSI hard disks 4) û û û ü copy modes 5) 1:n copy ü ü ü ü n:m copy û ü ü ü partition copy û ü ü ü disk-to-partition backup û ü ü ü DMA support 6) Multiword DMA û ü ü ü Ultra-DMA 33 û û ü ü Ultra-DMA 66/100/133 û û û ü special modes 7) SafeRescue mode û ü ü ü verification mode û û ü ü FastCopy mode û û û ü copy speed 8) up to 5 MB/sec ü ü ü ü up to 10 MB/sec û ü ü ü up to 20 MB/sec û û ü ü up to 66 MB/sec and more û û û ü license scope 9) private use ü ü ü ü professionals/corporations û û ü ü technician license û û û ü
1) SATA hard disks: A necessary precondition is that they are connected to one of the SATA controllers supported by HDClone and that the controller is configured accordingly (� 3.3.2. SATA controller).
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2) hard disks > 128/137 GB: For IDE/ATA/SATA hard disks with a capacity of more than 128 resp. 137 GB, HDClone supports the special 48-bit addressing scheme and thus can handle hard disks of up to 2048 GB. 3) CompactFlash on IDE: HDClone supports CF-media via TrueIDE mode. 4) SCSI hard disks: A necessary precondition is that they are connected to one of the SCSI host adapters supported by HDClone (� 3.4. SCSI). 5) copy modes: Detailed information about the different modes are to be found in chapter � 6. Working mode. • 1:n copy (’small-to-large’ copy): This mode is particularly interesting for migrating an entire operating system
installation to another hard disk. • n:m copy: In addition to the ‘small-to-large’ copy, this mode also allows a ‘large-to-small’ copy and a 1:1 copy
between hard disks of the same size. • partition copy: Allows to make a physical copy of single partitions. • disk-to-partition backup: Backing up an entire hard disk into a partition resp. restoring it from there. 6) DMA support: Using DMA, data transfers will be accelerated (up to factor 40), in case of Multiword DMA with up to 16,7 MB/sec, in case of Ultra-DMA even with up to 133 MB/sec (� 3.3.3. Multiword-DMA and Ultra-DMA). 7) special modes: HDClone knows special working modes to increase copy speed (FastCopy) and data security (verifi-cation, SafeRescue). Further information about this is to be found in chapter � 5.8. Selecting the options. 8) copy speed: Due to technical differences between the individual editions, there is an upper limit for the actually achievable copy speed of each edition: • ~ 5 MB/sec: corresponding to PIO mode 2. • ~ 10 MB/sec: corresponding to Multiword DMA mode 2. • ~ 20 MB/sec: corresponding to Ultra-DMA mode 2. • > 66 MB/sec: up to 133 MB/sec with Ultra-DMA mode 6. 9) license scope: see also chapter � 8.1. Terms of license.
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2. FIELDS OF APPLICATION
HDClone is specialized on creating physical copies. Therefore HDClone offers particu-lar advantages for copying resp. rescuing defective media (� 2.2. Data rescue). In ad-dition, HDClone is able to work independent from partitioning scheme, file system and operating system. This allows to copy entire operating system installations (� 2.1. Upgrading hard disks & migrating an OS) or to be able to create an exact copy in case of unknown/proprietary file systems (� 2.5. Proprietary hard disk formats). Al-together, HDClone covers a wide spectrum of possible applications by its universal copying technology. In the following you find descriptions of the most common areas of application of HDClone. The individual chapters contain instructions as well as further advice regarding accomplishment of the respective application. Tip: HDClone allows you to copy data arbitrarily between all recognized types of me-dia, particularly between different types of drives etc.
2.1. Upgrading hard disks & migrating an OS
Since HDClone works independent of file system formats and operating systems, you can use it to migrate entire installations, incl. the installed operating system, to another hard disk. This is especially useful if you want to migrate an existing installation to a new hard disk without having to install the operating system and applications once again. The media used as destination should be of the same size as the source media or larger to ensure that all data will be copied. For this type of application you can util-ize both modes, � 6.1.3. Hard disk on hard disk as well as � 6.1.4. Partition on parti-tion. Note: Please take absolute care to have only one of the two hard disks connected af-ter completion of the copying process and before starting the operating system. It should be connected to the same channel as the original hard disk, i.e. either remove the medium with the copy on it or connect it instead of the original medium.
2.1.1. Unused disk space
Additional disk space on the medium used as destination can be converted into a parti-tion using the partitioning program fdisk or the Computer Management program (C:\WINDOWS\system32\compmgmt.msc) of Windows XP. It can then be used as an
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additional virtual drive. You can also resize the copied partition so that it also uses the extra disk space of the destination medium, but this requires special tools.
2.1.2. Smaller destination media
In general, you can also copy a complete installation from a larger to a smaller me-dium. But then you should first downsize the partitions on the source medium with the help of according tools in such a way that they fit completely into the destination me-dium and are located at the beginning of the source medium. It possibly works also if you defragment the source media in such a way that all used data is situated at the beginning of the source medium and that the area containing the used data does not use more disk space than is available on the destination medium. This method is not absolutely reliable, but as the data on the source medium stays unchanged, it maybe worth an attempt.
2.2. Data rescue
In case of hard disks with defective areas it is especially important that they are being rescued to an intact medium before starting any recovery attempts. Otherwise, depend-ing on the kind of defect, the recovery procedure may cause further defects resulting from the inherent exposure of this procedure. Of course, using HDClone also cases exposure for the hard disk. But the physical copying causes much less exposure than any other usage due to its linear operation, i.e. only continuous movement of the disk’s heads. Furthermore, the option SafeRescue (� 5.8.3. General options) is able to re-duce exposure to an absolute minimum. In very critical cases, you can also just copy single partitions to reduce exposure for the medium even more (� 6.1.4. Partition on partition). After having rescued the data from the defective hard disk, you can perform a recovery on the (functional) destination medium without having to fear any further damages. Note: Only a physical copy allows to rescue all of the data, except the irrecoverable areas, even if there are logical errors resulting from defective areas. The logical errors can be corrected in most cases by the recovery, but missing data could not be re-stored. Hence, the data should be copied to a destination medium of the same size or a larger destination medium in either case (� 6.2. Size differences).
Tip: If you do not have an appropriate unused hard disk at hand for an urgent rescue, you can temporarily save the damaged hard disk to a partition of the according size
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on the destination disk. (� 6.1.5. Hard disk on partition) or only save certain partitions from the damaged hard disk (� 6.1.4. Partition on partition).
2.3. Installation backup
HDClone also provides the possibility to create a local backup of an entire system in-stallation. If required, a simple restore from the backup partition brings the system in-stallation back into its original state – without any ballast, faulty program installations, viruses etc. For this purpose, create an unused partition in addition to the system parti-tion of at least the same size to serve as a backup partition. After having finished sys-tem installation, copy the system partition to the backup partition using the partition on partition mode (� 6.1.4. Partition on partition). Then you can restore the original sys-tem partition at any time by making a copy in the opposite direction. Note: Before restoring from the backup partition, save your work files and other data from the system partition or store them on a third partition from the outset.
2.4. Master installations
2.4.1. Duplicating system installations
HDClone is also optimally suitable for distributing resp. duplicating master installations. Copy a complete master hard disk or master partition to the destination medium to cre-ate a complete installation there and to have it ready for action. Note: When duplicating Windows XP installation, we recommend to run the tool sysprep (contained in Windows) before cloning. Further information on this is to be found at Microsoft at http://www.microsoft.com, search for ‚sysprep’.
2.4.2. Handling several master installations
Especially if you want to handle several different master installations, the copy modes hard disk on partition (� 6.1.5. Hard disk on partition) and partition on hard disk (� 6.1.6. Partition on hard disk) are very useful. For this purpose, use a hard disk as container and create one partition for each master installation on it. Afterwards, use the mode hard disk on partition to make a copy of each master hard disk to one of the par-
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titions on the container hard disk. Now you can use the mode partition on hard disk to create a complete system installation from the according partition on any system.
2.5. Proprietary hard disk formats
HDClone is capable of copying arbitrary hard disk formats. Especially for hard disks installed in proprietary systems (e.g. studio technology, medical technology etc.) there are often no programs besides system software, which can read the data on these me-dia. HDClone can rescue this data or moving it to a new medium without any problem. The best way is to copy the original medium to a destination medium of the same or larger size. A destination medium smaller than the original medium should not be used as it cannot be assured that all relevant user data will be transferred in this case. Note: In case of unknown or proprietary (non-standardized) formats, always copy the entire original medium. Even if HDClone reports partitions, it cannot be assured that this information is correct due to the proprietary hard disk format. You should only use the partition on partition mode if you know for sure that the partitions are reported cor-rectly.
2.6. Forensic data securing
HDClone is also very suitable for securing data for forensic purposes as really all data from a hard disk is copied, including data that has possibly been hidden or deleted. This data cannot be reached any more via the usual file system mechanisms. There-fore it will be useful to create a copy in hard disk on hard disk mode (� 6.1.3. Hard disk on hard disk) before performing a detailed forensic analysis of secured media. This allows you to make changes to the copy during analysis without endangering the origi-nal medium by altering its content. Note: As in case of securing data it may be unclear which areas of the medium are actually used, especially concerning hidden or deleted data, it is always recommend-able to create a copy of the entire medium to a destination medium of the same or larger size.
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3. SUPPORTED HARDWARE
This section contains detailed information about the hardware and hardware standards supported by HDClone. Furthermore, there are special references to be found regard-ing the usage of certain device types.
3.1. Overview
Subsequent, you find a listing of the hardware requirements concerning the hardware used to run HDClone as well as additionally supported devices. Please note that sup-port for a certain hardware may depend on the edition being used (� 1.4. Edition over-view) Hardware Requirements
• PC 80586 or higher, 90 MHz, 32 MB RAM
• VGA (optimal: VESA support)
• keyboard: standard or PS/2
• mouse: serial or PS/2 (optionally, can be operated with keyboard only)
• bootable floppy or CD drive Supported Media
• IDE/ATA hard disks (also > 128/137 GB)
• CompactFlash via IDE 1)
• SATA hard disks
• SCSI hard disks
• USB hard disks (internal & external)
• USB sticks 2)
• CompactFlash I 3), CompactFlash II 3), MicroDrive 3)
• Smart Media Card 3), Smart Media Flash Card 3)
• xD-Picture Card 3), Magic Store 3)
• Memory Stick 3), Memory Stick PRO 3), Memory Stick DUO 3) 1) CompactFlash media with TrueIDE support 2) must support the USB-Mass-Storage-Class protocol 3) via an appropriate USB card reader
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Supported Controllers
• PCI IDE controller
• Bus master IDE controller
• PCI SCSI adapter (� 3.4.2. Compatibility)
• SATA controller with IDE interface (� 3.3.2. SATA controller)
• USB UHCI controller (USB 1.1)
• USB OHCI controller (USB 1.1)
• USB EHCI controller (USB 2.0) Advice: The devices listed above represent the whole spectrum of hardware sup-ported by HDClone. Detailed information about which devices are supported by your edition of HDClone is to be found in chapter � 1.4. Edition overview.
3.2. Compatibility
HDClone has been developed for the hardware listed in � 3.1. Overview and has been tested on a multiplicity of accordant devices. Besides the devices listed, it may also work with a number of other devices. In case you want to use HDClone with devices that are not mentioned in the compatibility list, you should use the Free Edition of HDClone to simply check it out in advance and for free whether the device in question is supported (� 3.2.1. Compatibility test).
3.2.1. Compatibility test
You can use the Free Edition of HDClone to find out easily if your hard disks, other media as well as the associated controllers are supported properly, even if a higher edition is required to use them with HDClone. For this purpose, simply start HDClone Free Edition on the respective PC, chose a hard disk on hard disk copy and move on to the source drive selection (� 5.6. Selecting the copying mode). All drives displayed there as well as the associated controllers have been recognized by HDClone and are supported by one of the available editions. Which edition will be necessary to utilize a certain device type can be seen from the info box at the right side of the list box when you select the regarding drive (� 5.7.4. Information on the drive).
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Note: Please ensure that you connect the needed USB devices before starting the program to ensure that they are recognized correctly (� 5.1. Preparing steps).
3.2.2. Standards
To be able to support as many devices as possible, HDClone implements the effective standards for the appropriate device types. Device support in HDClone primarily refers to the standards applicable to the appropriate device type. In addition, we perform ex-tensive tests with each device type. Those test also reveal that there is a number of devices, which themselves implement their respective standard only insufficiently or even inaccurately. Furthermore, it is possible that some problems occur in certain har-dware configurations, usually in certain combinations of controller and device. If possible, HDClone even tries to support such devices and to bypass the according deficiencies of the hardware by software. However, these kinds of problems can usu-ally be determined in individual cases only and it is not always possible to bypass them. Hence even extensive tests cannot completely prevent that a problem appears in your special hardware configuration. In most cases this can be solved by setting the options appropriately (� 5.8. Selecting the options and � 7. Troubleshooting). In case of even this does not work, our support team ( � 8.5. Support) will be there to assist you with solving the problem.
3.3. IDE/ATA/SATA
In principle, HDClone supports all IDE/ATA/SATA hard disks. A necessary precondition is, that they are connected to one of the IDE/ATA/SATA controllers supported by HDClone (� 3.3.1. IDE/ATA controller and � 3.3.2. SATA controller).
3.3.1. IDE/ATA controller
HDClone supports standard IDE controller (ISA) and PCI IDE controller. These may be (internal) onboard controllers as well as (external) PCI/ISA adapter cards. In case of ISA/Standard IDE controllers, the first two channels are scanned for hard disks. HDClone recognizes available PCI IDE controllers automatically and scans them for connected hard disks. Note: If there are one or more PCI IDE controllers available in the system, ISA con-trollers that are possibly present, too, will not be taken into account.
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Regarding the PCI IDE controllers supported by HDClone, this refers to a standardized programming interface, which is supported by a large majority of IDE controllers. Nev-ertheless, there are also others, especially external PCI hard disk controllers, which implement a different, usually proprietary interface. They are often also called “IDE controllers”, as they allow IDE hard disks to be connected. Since ‘IDE’ stands for a programming interface (program1 controller) as well as for a hardware interface (con-troller1 hard disk), it results in a double meaning. If your PCI controller is compliant with the PCI IDE standard can be determined easily by means of the program PCISniffer, which can be downloaded for free at www.miray.de/de/download/sat.pcisniffer.html. The field classcode displayed there must have the value 0101xx (xx = arbitrary) for the respective PCI controller.
3.3.2. SATA controller
Precondition for the support of SATA drives is an SATA controller with IDE interface. All popular chipsets from Intel with ICH-5/-6/-7 incorporate such an IDE-compatible SATA controller. Regrettably, many other SATA controllers only offer a proprietary pro-gramming interface. Nevertheless, it may be possible in case of onboard SATA control-lers to activate a compatibility mode in BIOS setup, which would allow HDClone to ac-cess the SATA controller. Tip: With the Free Edition of HDClone you can easily check out whether your SATA controller is supported (� 3.2.1. Compatibility test). Connect at least one SATA drive and start HDClone. If the SATA drive is recognized, HDClone also supports the asso-ciated SATA controller.
Note: It might possibly be necessary to adjust the SATA settings in BIOS. As mode of operation, IDE, ATA or compatible should be chosen, but in no case RAID, SATA or AHCI. Additionally it may be necessary to set the controller configuration to combined, especially for allowing simultaneous use of IDE and SATA hard disks. In this case there are only ports 0 and 2 resp. 1 and 3 available for SATA. Please connect the SATA hard disks accordingly in this case.
3.3.3. Multiword-DMA and Ultra-DMA
HDClone automatically recognizes and uses bus master IDE controllers, which allow data rates up to 133 MB/sec resp. 7.8 GB/min. Hereby, Multiword DMA (up to 16.7 MB/sec) as well as Ultra-DMA (UDMA) are supported. This can increase achiev-
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able data transmission rates by a multiple higher of the rates that can be achieved without DMA (in PIO mode). HDClone recognizes automatically, whether controller and hard disk support DMA and then automatically selects the fastest usable mode (Multi-word DMA or Ultra-DMA 33/66/100/133). Note: Take into account that both, hard disk and IDE controller have to support a cer-tain DMA mode. If the actually achieved speed values do not match the technical data of a hard disk, the reason may be that the IDE controller only supports lower modes. Furthermore, the achievable values also depend on the physical abilities of the hard disk, i.e. a hard disk with UDMA-6 (theoretically 133 MB/sec) currently achieves an actual transfer rate of about 60 MB/sec.
3.3.4. Bus master IDE controller
Precondition for using DMA mode is that the attached PCI IDE controller also supports the Bus master IDE standard. This is the case for most of the established internal and external IDE controllers. Whether your PCI IDE controller supports Bus master IDE can be determined by means of the program PCISniffer, if necessary, which can be downloaded for free at http://www.miray.de/download/sat.pcisniffer.html. The field Classcode in PCISniffer has to contain the value 01018x (x = arbitrary) for the respec-tive PCI IDE controller. Note: For using Bus master IDE, the settings and initializations made in and by the PC’s system BIOS play a major role. In case of HDClone having problems with utiliz-ing DMA, it is likely that certain BIOS settings have to be accommodated accordingly. (� 7.4.3. Problems with DMA).
3.3.5. Speed
The speed that can be achieved with DMA always depends on the physical abilities of the regarding hard disk. The following rough classification shows the approximate speed that can be expected by a certain drive type:
Type Age Speed older drives about 5-10 years about 1-10 MB/sec newer drives about 2-5 years about 10-30 MB/sec top model about 0-2 years about 30-60 MB/sec and more
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3.4. SCSI
In case you have an edition of HDClone which also supports SCSI hard disks, the fol-lowing chapter provide important information regarding utilization and compatibility of SCSI drives and controllers. Note: As HDClone embeds original driver code of the hardware manufacturers, Miray Software has no influence on actual compatibility. Hence, the following statements are of informative nature only, are based on specifications of the manufacturer and are not legally binding (� 8.3. Disclaimer).
3.4.1. Utilization
You can use HDClone with SCSI hard disk in the same way as with any other media. HDClone automatically recognizes supported SCSI controllers and connected SCSI hard disks at program start and displays them, along with other recognized media, in the according selective lists. Note: You can also copy data from SCSI hard disks to any other kinds of media (� 2. Fields of application). This is especially important for the purpose of data rescue or if there is no adequate SCSI destination medium at hand, as any arbitrary medium can be used for (temporarily) storing the regarding data.
3.4.2. Compatibility
In principle, HDClone supports all SCSI hard disk drives. However, necessary precon-dition is that they are connected to a SCSI controller which is supported by HDClone. Currently, HDClone supports the popular Narrow-, Wide-, Ultra- und Ultra-Wide-SCSI controllers from Adaptec. Tip: Whether your SCSI controller is supported can be determined easily with the Free Edition of HDClone (� 3.2.1. Compatibility test). Connect at least one SCSI drive to the SCSI bus and start HDClone. If the SCSI drive is being recognized then HDClone also supports the SCSI controller.
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3.4.3. Manufacturer information
According to information from the manufacturer, the drivers used in HDClone currently support the following SCSI controllers: • Adaptec AHA-2930U • Adaptec AHA-2940 Ultra • Adaptec AHA-2940UW • Adaptec AHA-2940AU • Adaptec AHA-2944UW
• Adaptec ASC-19160 • Adaptec ASC-29160 • Adaptec ASC-29160LP • Adaptec ASC-29160N • Adaptec ASC-39160
3.4.4. Driver information
According to information directly from the drivers, they support a number of other SCSI controllers, too, which are partly constructed as onboard chipset (AIC) and partly as adapter cards (AHA, ASC). They can be recognized definitely by their respective PCI vendor ID and PCI device ID, which are listed in the following table.
Vendor Model Device Vendor Model Device Vendor Model Device 9004h AHA-2930U 3860h 9004h AIC-7860 7860h 9005h AHA-3940/3950U2x 0050h
" AHA-2930CVAR 3868h " AIC-7895 7895h " AHA-3950 U2x 0051h
" " 3869h " AIC-7880 8078h " AIC-7896/7 U2 005Fh " AHA-4944(U)W 3B78h " AHA-2940U(W) 8178h " AIC-789x 006xh
" AIC-755x 5x75h " AHA-3940U(W)(D) 8278h " " 007xh " AIC-785x 5x78h " AHA-2944UW 8478h " AIC-7892(A/B) U160 008xh " AIC-7560 6075h " AHA-3944U(WD) 8578h " AIC-789x 009xh
" AIC-786x 6x78h " AHA-4944UW 8678h " " 00Axh " AIC-7870 7078h " AIC-7887 8778h " " 00Bxh
" AHA-2940(W) 7178h " AIC-7888 8878h " AIC-7899(A) U160 00Cxh " AHA-3940(W) 7278h " AHA-4944(U)W EC78h " AIC-789x 00Dxh " AHA-2944 7478h 9005h AHA-2940/2950U2W 0010h " " 00Exh
" AHA-3944(W) 7578h " AIC-789x 001xh " " 00Fxh " AHA-4944(U)W 7678h " " 002xh " AHA-2930U2 0180h
" AIC-7877 7778h " " 003xh
The IDs of your respective controllers can be determined by means of the program PCISniffer. At http://www.miray.de/download/sat.pcisniffer.html you can download it for free from the Miray homepage. For the regarding PCI SCSI controller, the values dis-played by PCISniffer for the fields Vendor ID and Device ID have to match the values specified above for your SCSI controller.
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3.5. USB
If your edition of HDClone also supports USB storage media, the following chapters contain important information regarding utilization and compatibility of USB storage media and controllers. Note: Please take care to connect USB storage media already before starting HDClone (� 5.1. Preparing steps) and directly to the PC resp. to the USB controller (� 3.5.3. Hubs).
3.5.1. Mass-Storage-Class
USB storage media that is intended to be used with HDClone has to support the USB-Mass-Storage-Class-Protokoll. This is an official standard, which is supported by al-most all current USB sticks, USB card readers, USB hard disks etc. If you are not sure if a certain USB storage medium is being supported by HDClone, you can check this out easily and for free in advance by means of the Free Edition (� 3.2.1. Compatibility test).
3.5.2. UHCI, OHCI and EHCI
Regarding USB devices, it is crucial that HDClone supports the respective USB controller. HDClone is capable of all three common USB standards, UHCI and OHCI for USB 1.0/1.1 as well as EHCI for USB 2.0. In the area of standard PCs, all current USB controllers, onboard controllers as well as adapter cards, offer one of these three interface standards. In case you are not sure though whether your USB controller is supported by HDClone, you can check this out easily and for free in advance by means of the Free Edition (� 3.2.1. Compatibility test)
3.5.3. Hubs
For using USB storage media with HDClone, the media should not be connected via a USB hub, but should rather be connected directly to the PC resp. to the USB controller, since HDClone does not support USB hubs so far.
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4. INSTALLATION
4.1. Introduction
HDClone does not need an installation in the usual sense. In case you have HDClone already available on a bootable medium, you can start and use the program immedi-ately (� 4.1.1. Bootable medium). Otherwise it is necessary to create a bootable HDClone medium before using HDClone for the first time (� 4.1.2. Software package).
4.1.1. Bootable medium
In case you have HDClone already available on a bootable medium, you can start and use the program immediately on any PC and without any preceding installation, as de-scribed in chapter � 5.2. Starting the program. Note: It can be possible that, although you have HDClone on a physical medium, it may not be in a bootable form but rather as an installation package. In this case it is also necessary to create a bootable medium at first, according to the subsequently provided descriptions.
4.1.2. Software package
As far as you do not have HDClone on a bootable medium already, you have to create one before using HDClone for the first time. The software package, which you should have obtained in this case, contains the files needed for this purpose. The following chapters describe how to create a bootable medium. The required procedure can be different according to the media type or operating system used. The bootable medium created in this way can be used to start HDClone on any PC without any further instal-lation (� 5.2. Starting the program).
4.2. Creating a bootable floppy disk
In case you want to start HDClone from floppy disk, you find according instructions for creating a bootable HDClone floppy disk for different operating systems in the following subchapters.
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4.2.1. Installation program for Windows
The HDClone software package also contains an installation program for the quick and easy creation of a bootable HDClone floppy disk under Windows. For using it, please extract all files of the installation package to an empty folder. From there, execute the file install.exe.
4.2.1.1. Main window
When starting the installation program, the main window appears (� fig. 1). It contains 4 Elements for control and indication of the status of the installation:
• The progress bar (1) indicates the cur-rent completion state of the bootable floppy disk.
• The status bar (2) displays the current installation state and possibly occurring errors.
• The start button (3) starts building a bootable floppy disk.
• To Exit the installation program press the finishing button (4). For starting the installation of the program, insert an empty 3.5"/1.44MB floppy disk into drive A:. Then click on [Start Installation].
4.2.1.2. Security prompt
Before the installation is actually started, a security prompt (� fig. 2) will appear. Please ensure that there is a floppy disk in drive A: and that it does not contain any important data you possibly need later on. All data on the floppy disk will be deleted irreversibly during the installation. If you are ready to proceed with the installation, click [OK]. The installation process will start immediately. By click-ing [Cancel] you can return to the main window without installing.
Fig. 1: Main window of the installation program
Fig. 2: Security prompt
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4.2.1.3. Error message
In case of getting an error message (� fig. 3), one of the following reasons may be responsible:
• there is no floppy disk in the disk drive,
• the floppy disk is write protected or
• the floppy disk used is defective. Therefore, replace the floppy disk if necessary respectively remove the write protection and confirm the error message with [OK]. Thereafter you will get back to the main window again and have to start over with the installation process as described in � 4.2.1.1. Main window.
4.2.1.4. Completing the installation
After having built the bootable floppy disk success-fully, you get a notification in form of a dialog window (� fig. 4). Confirm this window with [OK]. Afterwards click on [Exit] in the main window (� fig. 1) to close the installation program. Continue reading in chapter � 5. Program instructions.
4.2.2. Other operating systems
There is also a possibility to create a bootable HDClone floppy disk under any other operating system. For this purpose, the HDClone software package contains a floppy disk image in the file hdclone.img. You can create a bootable 3.5"/1.44MB floppy disk from this image with any appropriate disk imaging program. Tip: Under UNIX and Linux you may use the tool dd, which is available on these sys-tems, with the following syntax: dd if=hdclone.img of=/dev/fd0.
After having created a bootable floppy disk, you can start HDClone on any PC as de-scribed in chapter � 5. Program instructions.
Fig. 4: Installation completed
Fig. 3: Error message
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4.3. Creating a bootable CD
The HDClone software package contains a so called ISO image in the file hdclone.iso. This can be used to create a bootable CD. Therefore you are required to burn the ISO image onto a CD. The following subchapters describe how to accomplish this task in an easy way.
4.3.1. ISO Recorder under Windows XP
An easy solution under XP is the free program ISO Recorder. It can write ISO images to CD with no more effort than just some mouse clicks. To create a bootable HDClone CD by means of ISO Recorder, please follow the in-structions below:
• ISO Recorder is available over the following link: http://isorecorder.alexfeinman.com/isorecorder.htm
• Install the ISO Recorder with setup.exe.
• Extract the file hdclone.iso from the HDClone software package.
• Click with the right mouse button onto the extracted ISO image. Select the item ‚Copy image to CD’ in the context menu. The program window of ISO Recorder will appear then.
• Insert a blank CD into the according drive.
• Start burning the CD with [Next].
• The CD is being burned now. Afterwards you can close IDE Recorder with [Finish]. After having accomplished these steps you have created a bootable HDClone CD. From this CD you can start HDClone directly on any PC with a bootable CD/DVD drive as described in � 5.2. Starting the program.
4.3.2. Other CD authoring software and operating systems
You can create a bootable HDClone CD with an arbitrary CD authoring software under any operating system as far as the CD authoring software supports creating CDs from an ISO image. Further information is to be found in the manual of your CD authoring software.
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• Extract the file hdclone.iso from the HDClone software package.
• Start your CD authoring software and choose ‘Create CD from image file’ (or similar, according to the respective authoring software)
• Specify the file hdclone.iso as image file.
• Insert a blank CD into the according drive.
• Burn the CD. After having finished writing you have created a bootable HDClone CD. From this CD you can start HDClone directly on any PC with a bootable CD/DVD drive as described in � 5.2. Starting the program. Tip: The easiest way of creating a bootable HDClone CD under Linux is using the software tool cdrecord with the following syntax: cdrecord hdclone.iso.
4.3.3. Bootable HDClone DVD
Generally the instructions provided above for creating a bootable CD using the ISO image can be also adopted to creating a DVD. However, some CD authoring software refuses writing ISO images to DVD. Our tests revealed that the software tool IDE Re-corder even writes the ISO image to DVD uncomplainingly. Booting from DVDs created this way worked also without any problem.
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5. PROGRAM INSTRUCTIONS
The following chapters give a detailed description on how to operate HDClone, from the start to the end. Note: According to the edition you use, there can be deviations between the capaci-ties described or illustrated herein and the capacities supported by your edition. If one or several of the capacities of the program described below cannot be used in your edition, you can check in � 1.4. Edition overview whether your edition supports the respective feature.
5.1. Preparing steps
If you want to use USB devices for the following copying process and your edition of HDClone supports USB, connect these devices before starting HDClone and leave them connected until the copying process is finished. Otherwise it is not guaranteed that HDClone recognizes them correctly. Do not use a USB hub to connect USB stor-age devices, always connect the USB storage devices directly to the USB controller or the PC case. Note: To start HDClone, you need a bootable HDClone CD or floppy disk. If you don’t have HDClone on a bootable storage device, you can create such a device as de-scribed in chapter � 4. Installation.
5.2. Starting the program
Insert the bootable HDClone CD or floppy disk into the corresponding drive. Switch on the computer or reboot it. Make sure that the BIOS boots from the respective floppy disk or CD drive. HDClone is then started automatically from the CD or floppy disk and the program screen appears. Hint: For troubleshooting loading problems of HDClone please view chapter � 7.1. Load errors.
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5.3. Program screen
The HDClone program screen (� fig. 5) contains two fields in a lighter blue. They are the ‘active’ area of the program where all information is shown and all operation steps are executed. Status field Operating field Close Title of dialog page Help Selection graphic
5.3.1. Status field
The upper field is the status field (� fig. 5). It shows the parameters selected for the copying process (copying mode, source, target and options). Thus you see at any point of the program which parameters you have already selected. Furthermore, the right side of the status field also shows license information.
5.3.2. Operating field
The lower field is the operating field (� fig. 5). In the upper left of the operating field is the title of the currently shown dialog page together with a corresponding symbol. In the upper right are two general operating elements: with the Help button [?] you can call up the interactive help at any point of the program (� 5.5. Help). With the Close button [X] you can end the program at any time (� 5.11. Ending the program). At the bottom of the operating field, you find the buttons [Next] and [Back], with which you can go to the next or previous dialog page.
Fig. 5: Program screen
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5.4. Operation
To create a copy, you are led through five consecutive dialog pages where you can select the individual parameters for the copy and start and control the copying process. These five dialog pages are shown in the operating field.
5.4.1. Graphical operating elements
To control the program, HDClone knows different operating elements (� fig. 6). The names which are used within this manual to designate the different elements are listed and illustrated by examples in the following illustration. List box Info box Check box Button (normal) Button (focused) Close dialog Dialog window Percentage Button (inactive) Progress bar
Fig. 6: Graphical operating elements
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5.4.2. Operation with keyboard and mouse
HDClone is operated by keyboard and mouse. It is also possible to operate the pro-gram exclusively by keyboard or exclusively by mouse.
5.4.2.1. Keyboard operation
The operation with the keyboard always refers to the respectively focused graphical element. This element is highlighted by color, brightness, or an additional frame. With the tabulator key you can switch the focus in turn to the other operating elements. The following control keys have a function when operating the keyboard:
Key Operating element Function <Tab> (all) Switch to the next element Arrow keys List field Select list element (�/�/�/�) Selection graphic Highlight element <Space key> Button Press button Selection graphic Select highlighted element Link Show link target <Return> Knopf Press button (in dialog windows only) Link Show link target <Esc> Window Close windows (only windows with û in the title) (in operating field) Close HDClone
5.4.2.2. Mouse operation
Operating HDClone with the help of a mouse is done according to the ‘point and click’ principle. The right mouse key has no special function. HDClone does not use drag-and-drop.
5.5. Help
You can open a context-related help window at any point of the program by pressing the key <F1> or the [?] symbol in the upper right corner of the operating field (� fig. 5). The help gives you useful hints on the current program screen. The underlined text links in the help window enable you to jump to other help topics at any time.
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Note: The program help is designed to give you useful hints when using the program. The help is no complete program instruction. That is why you should use this instruc-tion especially when you have problems or need extensive information on a topic.
5.6. Selecting the copying mode
You can select the desired copying mode on the first dialog page (� fig. 6). You have four options altogether. In all cases, a physical 1:1 copy of the selected source is created. The following table provides a short overview on the available op-tions. You find a detailed description of the copy-ing modes, their working mode and effect in chapter � 6. Working mode.
Hard disk on hard disk Creates the classical physical 1:1 copy of a hard disk (� 6.1.3. Hard disk on hard disk).
Partition on partition Creates a physical 1:1 copy of an individual partition (� 6.1.4. Partition on partition).
Hard disk on partition Backup of a complete hard disk (� 6.1.5. Hard disk on partition).
Partition on hard disk Restore of a complete hard disk (� 6.1.6. Partition on hard disk).
Note: The copying modes hard disk on partition and partition on hard disk work physi-cally, too. For this reason, it is not possible to copy a functioning hard disk installation onto a partition and to use it there. The installation has rather to be copied back onto a hard drive to be able to be used. The partition serves only as a container for the hard disk data. The same applies for copying a functioning partition onto a hard disk. For
Fig. 7: Selecting the copying mode
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further information on these copying modes please consult chapter � 6.1. Copying modes.
After having selected the copying mode, you go to the next step by pressing [next] in the lower right corner of the operating field (� 5.7. Selecting data source and target). Already when selecting the copying mode, HDClone starts the recognition of connected devices and drives. If the recognition is not finished yet, a corresponding note is faded in before the next dialog page will be shown. This can take up to one minute or more. The time needed also depends on the number of drives connected. If it takes more than five minutes, you can assume that there is a technical problem. In this case you find further information in chapter � 7. Troubleshooting.
5.7. Selecting data source and target
In the two following steps, you select the data source and the target for the copying process. The left half of the operating field shows a selection list. On the right side is an info box containing details on the currently selected element. According to the selected copying mode, you can select a whole hard disk or a partition. The following two sub-chapters give you more detailed information. After having selected the data source in the first step, a similar looking dialog page appears for the selection of the target. After these two steps, you come to the selection of the options (� 5.8. Selecting the op-tions).
5.7.1. Selecting hard disk
When selecting a source or target hard disk, you see the devices recognized by HDClone in the selection list. The info box beside the selection list shows more details on the selected element (� 5.7.4. Information on the drive). Select the desired hard disk. You confirm your selection by pressing [Next] in the lower right corner of the operating field and go to the next step.
Fig. 8: Selecting a source hard disk
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5.7.2. Selecting partition
When selecting a source or target partition, the recognized hard disks and the partitions found on them are shown in the selection list. The parti-tions belonging to a hard disk are listed below it in an indented form. The hard disks themselves cannot be selected. The frame with the details on the right side of the selection list shows details concerning the disk on which is the currently se-lected partition. Select the desired partition. You confirm your selection by pressing [Next] in the lower right corner of the operating field and go to the next step.
5.7.3. Deactivated list entries
There are four cases in which entries in the selection list for source or target are deac-tivated and therefore cannot be selected:
• In the selection dialog for a source or target partition, the list entries for the corre-sponding hard disks are always deactivated because a partition but not a hard disk is to be selected.
• Since source and target must not overlap, the already selected source hard disk resp. the hard disk that contains the source partitions is deactivated when selecting a target hard disk.
• When selecting a target partition, the already selected source partition resp. all parti-tions of the source hard disk are deactivated.
• If HDClone recognizes drives, but the edition used does not support them, these drives resp. the partitions created on them are also deactivated. In order to use HDClone for these drives, you need a higher edition. For further information on the supported drives and the capacities of the different editions of HDClone, please consult chapter � 1.4. Edition overview or the HDClone website at http://www.hdclone.de.
Tip: To see the details of drives which are recognized by HDClone but not supported by your edition (� 1.4. Edition overview), activate the checkbox ‘All drives selectable’ below the details. Then you can also select these drives to show the corresponding
Fig. 9: Selecting a target partition
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details. You can see under the point ‘Supported’ from which edition on the respective drive is supported.
5.7.4. Information on the drive
On the right side of the selection list for the source hard disk/source partition resp. the target hard disk/target partition, you find a frame containing details on the currently selected hard disk. When selecting a partition, the data of the corresponding hard disk is shown here. The following information is available:
Controller Type (IDE/SCSI) and number (0-15) of the controller
Channel Channel used by the drive (primary/secondary)
Device Connection of the drive (master/slave resp. 0-15)
LUN Logical number of the drive (0-255)
Name Name of the device (according to the internal drive data)
Serial number Device number (according to the internal drive data)
Manufacturer Name of the manufacturer (according to the internal drive data)
Firmware Version of the firmware (according to the internal drive data)
Supported Drive type supported by the edition used Note: ‘Yes’ appears under the point ‘Supported’, if the edition you use supports the selected drive. Otherwise HDClone indicates here from which edition on that drive is supported.
5.8. Selecting the options
On the dialog page Options, you can set the options with which you want the following copying process to be executed. Principally, HDClone automatically sets the optimal options for the selected drives and the type of the copy. Modify the options only in or-der to troubleshoot problems (� 7. Troubleshooting) or when you are sure that this improves the performance of HDClone. Note: An improper modification of options can possibly lead to a deterioration of the copying performance.
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If the settings of the individual options comply with your demands, click [Next]. You then come to the next dialog page where you can start the copying process (� 5.9. Copying data).
5.8.1. Verifying
The option Verifying is an exception to the options described in this chapter (� 5.8.3. General options). This option has no influence on the copying performance itself, but offers the possibility to synchronize the data of the source and target after the copying process. However, the whole process of copying and verifying then normally takes approximately the double amount of time. Choose this option according to your needs of copying and your time available. Warning: You should not activate the verification when you copy hard disks con-taining defects, that means in particular when you use HDClone for a data recovery. Physical damages on the drive could spread essentially faster because of the addi-tional stress. Furthermore, the result of a verification of hard disks with defects has no real expressiveness for logical reasons.
5.8.2. Locked options
The options have different possibilities of availability and selectability. Locked options cannot be modified, but the displayed setting is valid. � Fig. 10 shows the different possibilities.
active & locked inactive
inactive & locked active
Fig. 10: Selecting options
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5.8.3. General options
In the column ‘General’, you find options, which relate to the operating method of HDClone and the copying process in general.
Option Meaning
FastCopy Special copy algorithm. Can increase the regular copy speed up to the double.
SafeRescue Special algorithm for data recovery. Tries to recover as large areas on the drive as possible. Can be left switched on for normal copies as well.
Verifying Executes a verification run after the end of the copying proc-ess. Compares once again the data of source and target. Should not be used for data recovery because this is an un-necessary additional stress for a damaged drive (� 5.8.1. Verifying).
CachedMemory Use fast intermediate memory.
SharedMemory Use fast data transmission.
Animation Switch off copy animation, possibly a slight speed increase.
5.8.4. Options for source and target
In the columns ‘Source’ and ‘Target’, you find setting possibilities, which relate espe-cially to the drives selected for the copying process.
Option Meaning
IRQ In the IRQ mode, source and target are optimally synchro-nized. Only this leads to a maximum transfer rate.
DMA HDClone attains the highest possible transfer rates and the shortest copying times with DMA.
Read Cache Use fast read buffer.
Write Cache Use fast write buffer.
Multi-sector PIO Increases speed by about 10% compared to the standard mode in a deactivated DMA mode (see above).
Recovery via PIO Optimal recovery of defective sectors.
Cooling break To fix data errors or interruptions during the USB data transfer (� 7.6.2. Other device problems).
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5.9. Copying data
On the dialog page ‘Copying data’ (� fig. 11) , you can start the copying process. Check be-forehand in the status field whether the settings for copying mode, source, target, and the se-lected options are right. If no, go back to the cor-responding dialog page by clicking (repeatedly) [Back] in the lower left corner of the operating field and adjust the settings. As soon as you want to start the copying process, click [Start] in the bottom margin of the operating field. During the copying process, you can follow the process with the help of the displays described in the following subchapters
5.9.1. Security query
Before the final start of the copying process, a security query (� fig. 12) appears where source and target of the copying process as well as corresponding security notes are once again in-dicated. Click [Start copying] to start the copying process and [Cancel] to return without starting the copying process. Warning: All data in the target area will be irre-trievably deleted by starting the copying proc-ess.
5.9.2. Copy animation
In the center of the operating field, you see the copy animation (if you have not deacti-vated it when selecting the options) after the start of the copying process. The copy animation shows that the copying process is running. Especially in case the other indi-cations hardly change or do not change at all for a time, e.g. in case of read or write errors, the copy animation shows that HDClone is still running.
Fig. 11: Dialog page ’Copying data’
Fig. 12: Security query
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5.9.3. Status indication
On the left and right side of the operating field, you see the fields of the status indica-tion. They contain information on the current status of the copying process.
Status Meaning
Sectors processed Absolute number of the sectors already copied.
Buffer size Size of the internally used buffer.
Read errors Number of the read errors occurred up to this point. This num-ber can also decrease if errors can be fixed. When starting the optional verification run, this value is set back to zero.
Write errors Number of the write errors occurred up to this point. This num-ber can also decrease if errors can be fixed. When starting the optional verification run, this value is set back to zero.
Running time Time passed since the start of the copying process.
Rest time Estimated (!) rest time of the whole copying process (incl. the optional verification run) on the basis of the copy speed at-tained up to here. Note: The rest time can strongly increase in case of occurring read or write errors.
Data rate Average data rate which has been attained up to this point of time. The indicated value refers to the amount of copied data. The actual throughput is twice as high (x MB copying = x MB reading + x MB writing).
Verification errors This indication is only used if you have selected Verifying as an option.
5.9.4. Percentage indication
The percentage indication (� fig. 6) is below the copy animation. It shows how many percent of the current run (� 5.9.6. Flow of the process) are already finished.
5.9.5. Progress bar
The progress bar (� fig. 6) below the percentage indication visualizes the progress of the current run. Which run (� 5.9.6. Flow of the process) is currently processed is shown on the left above the progress bar.
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5.9.6. Flow of the process
The whole process consists of up to three runs: the copying process itself, an optional debug run (option SafeRescue active, � 5.8.3. General options), and an optional verifi-cation run (option Verifying active, � 5.8.3. General options). In this manual, the desig-nation copying process includes the optional debug run because it belongs to the copy-ing process, even if it is executed afterwards.
5.9.7. Interrupting the running process
You can interrupt the running copying process or the verification run at any time by clicking [Stop]. A dialog window then appears (� fig. 13+14) where you have the choice to either continue the process (click on [Continue copying] or [Continue verifying]) or to abort it completely (click on [Abort copying] or [Abort verifying]), � 5.10.1. User abort). As long as you select neither option, the current copying proc-ess remains interrupted.
5.10. Termination of the copying process
5.10.1. User abort
If you interrupt a running copying process or verification run by clicking [Stop] (� 5.9.7. Interrupting the running process) , you can definitively abort the process in the dialog window which then appears (� fig. 13+14) by clicking [Abort copying] or [Abort verifying]. You then obtain a final report (� 5.10.3. Final report) upon the prematurely ended process. Note: Unlike an aborted copying run, an aborted verification run has no influence on the copied data. The copy itself is already finished at that point of time.
Fig. 13: Abort dialog copying process
Fig. 14: Abort dialog verification run
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5.10.2. Regular termination
After up to three runs (� 5.9.6. Flow of the process) without a premature abort, the copying process is regularly ended. You then obtain a final report upon the complete copying process in a dialog window (� 5.10.3. Final report).
5.10.3. Final report
After the termination (� fig. 15) or the abort (� fig. 16) of a copying process, you obtain a final report in a dialog window with the following information.
• A complete copy has been created: in case the copying process has been fin-ished without an abort (even if the verification run has been aborted).
• The copying process has been aborted: in case the copying run has been aborted before its regular termination.
• The copy has not been verified: in case no verification run has been executed after the copying process or in case the copying process has been prematurely aborted.
• The copy has been only partly verified: in case the verification run has been pre-maturely aborted.
• The copy has been verified: in case the verification has been terminated without an abort.
Fig. 15: Final report after a successful Fig. 16: Final report after the copying and verification run abort of the copying run
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Furthermore, the final report contains the following information:
Information field Meaning
Source Source drive/partition of the copying process.
Target Target drive/partition of the copying process.
Copied sectors Total number of the copied sectors.
Read errors Total number of the read errors occurred during the copying process. Read errors, which occur during the verification run, are exclusively counted as verification errors.
Write errors Total number of the write errors occurred during the copying process. Write errors, which occur during the verification run, are exclusively counted as verification errors.
Verification errors Total number of the errors occurred during the verification run. This includes write and read errors as well as non-identical data during the synchronization. This field is not shown, if no verification run was started. If the verification run has been aborted, maybe not all verification errors have been discov-ered due to the premature abort.
Runtime Time required for the whole process, i.e. copying process and verification run (if executed).
You can start another copying process by clicking [Further copy] or end the program by clicking [Cancel HDClone] (� 5.11.2. Good-bye screen).
5.11. Ending the program
5.11.1. End dialog
You can end HDClone at any time. Possibly open dialog windows must be closed be-fore. Click then the end symbol (� 5.3.2. Operating field) in the upper right corner of the operating field (� fig. 5) or press <ESC>. The end dialog appears (� fig. 17) where you can cancel HDClone by clicking [Yes] and return to the pro-gram by clicking [No]. Furthermore, you can can-cel HDClone directly after a terminated copying process (� 5.10.3. Final report).
Fig. 17: End dialog
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5.11.2. Good-bye screen
After the termination of HDClone, either via the end dialog (� 5.11.1. End dialog) or via the dia-log window with the final report (� 5.10.3. Final report), a good-bye screen appears (� fig. 18). You can then shut down the computer or reboot it. Note: If you do not want to start HDClone when you start the computer the next time, remove the HDClone data carrier from the boot drive.
Fig. 18: Good-bye screen
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6. WORKING MODE
In this paragraph, you find detailed descriptions upon the working mode of the copying modes and upon the operating procedure of HDClone in case of defective media.
6.1. Copying modes
HDClone can handle whole hard disks as well as individual partitions. The program therefore offers different copying modes, whose meaning, effect and possibilities of use are explained in the following subchapters. However, the different copying modes only represent the technical possibilities offered by HDClone. Each copying mode has, ac-cording to the system environment, numerous practical possibilities of application, which cover the data recovery over the backup to the migration of complete operating system installations (� 2. Fields of application).
6.1.1. Preliminary remark
The copying modes offered by HDClone aim to cover as many possibilities of applica-tion of the physical copy as possible. Since many users have their own individual re-quirements and cases of application for the physical copy, some of the offered possi-bilities reveal to be useful only at second glance. Therefore, not each of the offered copying modes leads to a directly applicable result in any case, but possibly only to an intermediate step (e.g. in case of a backup, � 6.1.5. Hard disk on partition). As long as you do not overwrite any areas containing data which is still needed, you can try every copying mode without problems because the original remains unchanged. Important: In case of a data recovery from a defective hard disk, you should first of all make a copy of the whole hard disk onto an identically big or a bigger hard disk (� 6.2. Size differences). With that copy, you can then try different copying modes or recovery trials without any risk.
6.1.2. Physical copy
A physical copy copies a cohesive area of a hard disk onto another area on the same hard disk or onto another hard disk. It is capital for the usability of the copy and its in-tegrity which area is copied and onto which area on the target disk the data is copied. To keep the process easily manageable for the user and to allow you to create a copy
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according to your wishes and needs in the easiest way possible (see also � 6.1.1. Preliminary remark), HDClone offers the copying modes described in the fol-lowing subchapters. Which copying mode is the best for what purpose, is described in the respective subchapter as well as in (� 2. Fields of application).
6.1.3. Hard disk on hard disk
This copying mode creates a ‘classical’ physical 1:1 copy. Each sector of the source hard disk is copied to the same address on the target hard disk. After the successful termination of the copying process, hard disks of an identical size match in every sec-tor. Different sizes of the hard disks result in a non-copied resp. non-overwritten area (� 6.2. Size differences). The hard disk on hard disk copying mode is especially useful for the following areas of use:
• Migration of an existing operation system installation to a bigger hard disk (� 2.1. Upgrading hard disks & migrating an OS).
• Rescue of complete hard disks (� 2.2. Data rescue).
• Backup and restore of complete hard disks or operating system installations (� 2.3. Installation backup).
• Multiple installations (� 2.4.1. Duplicating system installations).
• Copying proprietary file systems and data formats onto another hard disk (� 2.5. Proprietary hard disk formats).
• Backup of hard disk data for a forensic evaluation and further processing (� 2.6. Forensic data securing).
6.1.4. Partition on partition
This copying mode functions similarly to the above described mode (� 6.1.3. Hard disk on hard disk). However, in this case, not the whole hard disk is copied, but only the con-tent of an individual partition is physically
Fig. 19: Hard disk on hard disk
Fig. 20: Partition on partition
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copied. This copy is executed sector by sector, too. Relatively a the beginning of the respective partition, the individual sectors are also moved to the same address. How-ever, due to the principle and in contrast to the hard disk on hard disk mode, the indi-vidual sectors are not at the same absolute address in relation to the complete hard disk. Perhaps such a copy is therefore not directly usable, but only after it has been copied back (� 2.3. Installation backup) or adapted to the changed absolute position on the hard disk with the help of other tools. The partition on partition copying mode is especially useful for the following areas of use:
• Migration of an existing operation system partition to another hard disk (� 2.1. Upgrading hard disks & migrating an OS).
• Rescue of individual partitions (� 2.2. Data rescue).
• Backup and restore of individual (operating system) partitions (� 2.3. Installation backup).
• Multiple installations of individual (system) partitions (� 2.4.1. Duplicating system installations).
• Copying of proprietary file systems and data formats onto another hard disk (� 2.5. Proprietary hard disk formats) - only with valid partition table!
• ·Backup of individual partitions for a forensic evaluation and further processing (� 2.6. Forensic data securing).
• Temporary storage or intermediate storage of a partition, e.g. in case of a reorgani-zation of a hard disk.
• Relocating a partition within a hard disk or onto another hard disk (requires possibly an additional adaptation with special tools).
6.1.5. Hard disk on partition
This copying mode stores a physical copy of a complete hard disk in a partition on an-other hard disk. Physical images of several hard disks can be stored on a single hard disk for example (in different partitions) (� 2.4.2. Handling several master installa-tions). In most of the cases, such a partition
Fig. 21: Hard disk on partition
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cannot be used directly. This copying mode mainly serves to create a backup of a hard disk. This is why it is mostly used in context with the partition on hard disk copying mode (� 6.1.6. Partition on hard disk), which recovers the previously backed up data. The hard disk on partition copying mode is especially useful for the following areas of use:
• Migration of an existing operating system installation to a bigger hard disk (� 2.1. Upgrading hard disks & migrating an OS).
• Rescue of several complete hard disks onto one single hard disk (� 2.2. Data res-cue).
• Backup of several hard disks (� 2.4.2. Handling several master installations).
• Backup of the data from several hard disks onto one single (correspondingly big) hard disk for a subsequent forensic evaluation and further processing (� 2.6. Forensic data securing).
• Temporary storage or intermediate storage of complete hard disks.
6.1.6. Partition on hard disk
This copying mode copies the content of individual partitions onto a single hard disk. This copying mode mainly serves to restore a previously created backup of a hard disk or to bring in one of several previously stored master installations (� 2.4.2. Handling sev-eral master installations). That is why it is normally used in the context of the hard disk on partition copying mode (� 6.1.5. Hard disk on partition) for a data recovery. If an arbitrary partition is copied onto a hard disk on the contrary, the hard disk is in most of the cases not directly usable. The partition on hard disk copying mode is especially useful for the following areas of use:
• Restore of a complete hard disk which has been previously backed up with the hard disk on partition copying mode (� 6.1.5. Hard disk on partition).
• Multiple installations (� 2.4.1. Duplicating system installations).
Fig. 22: Partition on hard disk
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• Copying of proprietary file systems and data formats onto another hard disk (� 2.5. Proprietary hard disk formats).
• Decoupling of hard disk data that has previously been saved in individual partitions for a forensic evaluation (� 2.6. Forensic data securing).
6.2. Size differences
To create a ‘real’ 1:1 copy, source and target must have the same size. HDClone is also capable to create physical copies if the size of source and target differs. The fol-lowing subchapters describe according to what rules HDClone processes and what are the results.
6.2.1. Identical size
If source and target are of the same size, HDClone creates an absolutely identical copy (clone). On this clone, all sectors on source and target, from the first to the last sector, are 100% identical, provided that the process was error-free. Principally, HDClone can create such a clone in all available copying modes. However, only the mode hard disk on hard disk (� 6.1.3. Hard disk on hard disk) guarantees that the individual sectors of source and target also have the same absolute position on the hard disk.
6.2.2. Small-to-large
If the source is smaller than the target, HDClone copies only the data that is available on the source. This data is copied from the beginning of the source onto the beginning of the target medium. The area at the end of the target medium, which is larger than the source, remains unaffected. Apart from that the unaffected area remains possibly unused during a later usage, such a copy is usually comparable to a real clone as far as the capacity of use is concerned because the target contains entirely all data of the source (in contrast to � 6.2.3. Large-to-small).
6.2.3. Large-to-small
If the source is bigger than the target, HDClone copies only the data which also fits onto the target. This data is copied from the beginning of the source to the beginning of the target medium. The data which is larger than the target is not copied and is missing on the target. Generally, such a copy can only restrictedly be used because possibly
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necessary data can be missing. However, if you make sure before copying (e.g. by defragmentation) that all valid or necessary data is in the front part of the source me-dium and that this area is not larger than the target medium, a copy onto a smaller tar-get medium can also be successfully used. This also applies if you have copied a smaller source onto a larger target (� 6.2.2. Small-to-large) and if you copy back the (unchanged) data onto the original medium or onto a target of the corresponding size.
6.3. Troubleshooting
In case of occurring errors, HDClone tries to troubleshoot them the best possible. If this is not possible, the errors will be mentioned in a corresponding error statistic. The fol-lowing chapters give you more detailed information on the troubleshooting and error statistic in HDClone.
6.3.1. Intensive reading/writing
In case of read or write errors, HDClone uses different strategies in order to still be able to read or write this data, if possible. The time used for defective areas depends to a large extent on the respective medium. According to the medium and its state, several seconds up to minutes can be needed for the recovery trials. Therefore, it is recom-mended to always activate the option SafeRescue (� 5.8.3. General options) because then the troubleshooting takes place after the copying of all intact areas has been fin-ished. The process can then be aborted if it takes too long without losing the data of the intact areas.
6.3.2. Read errors
During the copying process, read errors can only occur on the source medium. HDClone then tries to read the defective areas immediately after the termination of the copying process (with the option SafeRescue, � 5.8.3. General options) with the help of special data recovery strategies within a single troubleshooting run (� 5.9.6. Flow of the process). During the troubleshooting run, the number of the indicated read errors can reduce according to the areas on the source medium, which could be recovered. Note: Read errors, that occur during the verification run, are not counted as read er-rors but as verification errors (� 5.9.3. Status indication). The indicated read errors only refers to the errors occurred during the copying process (incl. the debug run).
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6.3.3. Write errors
Write errors can only occur during the copying process and only on the target medium. HDClone then tries to read the defective areas immediately after the termination of the copying process (with the option SafeRescue, � 5.8.3. General options) with the help of special data recovery strategies within a proper troubleshooting run (� 5.9.6. Flow of the process). During the troubleshooting run, the number of the indicated write errors can reduce according to the areas on the target medium, which could be recovered.
6.3.4. Verification errors
If the option Verifying (� 5.8.1. Verifying) is activated, HDClone executes a verification run (� 5.9.6. Flow of the process) after the copying process. A verification error is counted if the data of two sectors on source and target do not correspond. Further-more, read errors, which occur during the verification run in one or both of the areas to be compared, are also counted as verification errors. Therefore, the number of verifica-tion errors gives you absolute information on how exactly source and target correspond to each other after the copying process. In case of an error-free copying process, HDClone should not report any verification errors and signalize a 100% conformity of source and target.
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7. TROUBLESHOOTING
This paragraph describes possible problems when using HDClone and offers proposals for solution. If there should be no proposal for solution for a problem, you can gladly contact our Support (� 8.5. Support).
7.1. Load errors
During the start of the program, before HDClone is loaded itself, a message and a pro-gress bar will appear on the boot screen. In case of an error, one of the following error codes will be indicated here.
7.1.1. Error #5002 and ‘Disk error’
This error will be displayed if the boot medium is not readable when booting the pro-gram. The error is reported by the BIOS of the computer and points to a defective data carrier or a problem with the used boot drive. In many cases, in particular when booting from a floppy disk, an incompatibility between drive and data carrier is the cause. Prin-cipally this problem can be fixed. Please try the following steps, at best in the indicated order:
• Try again to boot the program, perhaps with/without cold start.
• Create once again a bootable disk (� 4. Installation).
• Floppy disk: format the floppy disk (no quick format) before creating a new one.
• Floppy disk: use another floppy disk.
• Use (if possible) another boot drive. Note: If you didn’t receive HDClone as an installation package but on a bootable disk and if a disk shows this problems also after multiple trials on different devices, please contact our Support (� 8.5. Support) and indicate your license number.
7.1.2. Other errors
If other errors in the form of #(number) should occur when loading the program, please contact our Support (� 8.5. Support).
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7.2. Keyboard and mouse
HDClone supports DIN and PS/2 keyboards as well as serial and PS/2 mice (� 3. Supported hardware). If keyboard or mouse (or both) do not function with HDClone, this is usually because the concerned computer has only a USB keyboard or USB mouse. On most of the computers, you can fix this problem by activating the emu-lation for PS/2 devices in the BIOS setup. Please consult your computer manual on how to change this setting because modifying this option is different according to the respective BIOS. In most of the cases, you can find it under the name ‘USB Legacy Support’ or ‘USB Keyboard Support’ (often under ‘Integrated Peripherals’ or ‘Advanced Options’). As an alternative, you can temporarily connect a PS/2 keyboard or mouse for running HDClone. Note: In some of the cases, problems with the PS/2 keyboard and/or mouse occurred with an activated emulation for PS/2 devices. If you do not use any USB input de-vices, please switch off the PS/2 emulation in the BIOS setup.
7.3. General problems
7.3.1. Slowed down system
If you think the speed of the total system or the copying speed – also with IDE and SCSI devices – is too slow, a USB controller can be the cause, even if it is not used (� 7.6.4. Speed loss).
7.3.2. Read, write and verification errors
If HDClone reports errors, these are usually defective areas on the respective medium. However, general problems with the hardware can possibly also cause (putative) read and write errors. This is mostly noticeable by a very high number of displayed errors. First of all, try to fix the problem via the help instructions for the respective hardware types (IDE, SCSI, USB) because the causes are usually found there. If the problems cannot be fixed this way either, deactivate step by step the following options, at best in the indicated order:
• CachedMemory
• Read cache and write cache
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• FastCopy
• DMA
• SharedMemory If the problem does not occur any more after having deactivated a certain option, the previously deactivated options can be reactivated as a test.
7.4. IDE/ATA/SATA
7.4.1. Hard disk not recognized
If HDClone does not recognize a hard disk, there can be several reasons. Perhaps the controller which the disk is connected to has not been found (� 7.4.2. IDE controller not found). A further possible reason can be a non-standardly connected hard disk. This is for example the case if a hard disk is configured as slave and if a CD/DVD drive or no drive at all is connected at the same IDE channel as master. Normally, HDClone can handle that, too. Note: If an SATA hard disk is not recognized, this can also be due to the used SATA controller (� 3.3.2. SATA controller).
7.4.2. IDE controller not found
There are the following three reasons why HDClone has not automatically recognized an IDE controller:
• The IDE controller/channel is deactivated, e.g. on an onboard IDE controller. Acti-vate the IDE controller/channel via the BIOS setup.
• Standard IDE controllers (ISA) are not taken into account if PCI IDE controllers are available. Connect the respective hard disk to a PCI IDE controller in this case or deactivate the PCI IDE controller or controllers.
• The used controller does not correspond to the PCI IDE standard. Although most controllers support this standardized programming interface, there are some control-lers which have only a proprietary programming interface. More detailed information can be found in � 3.3.1. IDE/ATA controller. Connect the corresponding drives to another controller (PCI IDE controller).
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7.4.3. Problems with DMA
The following principal problems can occur with (Ultra) DMA:
• The achieved speed is too slow despite DMA. Please consider that the achievable speed (� 3.3.5. Speed) depends on many factors and that this is not absolutely due to a problem with DMA.
• The DMA mode is not available. When selecting the options (� 5.8.4. Options for source and target), the option DMA is deactivated and locked in this case.
• Read, write or verification errors occur when using DMA. In all cases, the problems can be due to the same reasons. When having problems with DMA, you can principally use the PIO mode at any time. Deactivate the option DMA of the concerned drive when selecting the options (� 5.8.4. Options for source and target). Since the PIO mode is usually much slower than DMA, we recommend to try first of all the following hints and help instructions to possibly be able to use the DMA mode. Please consider the notes in the subchapter � 7.4.4. BIOS settings as well.
• Check if the concerned drive really supports DMA. Some older hard disks and espe-cially CompactFlash media do not support DMA.
• Make sure that from Ultra DMA Mode 3 on an 80-wire data cable is used to connect the hard disk(s).
• Please note that when two hard disks are connected via the same cable, the DMA mode of the slower hard disk is also used for the faster drive. Remove the slower drive temporarily, if possible, or connect the drives via separate channels or cables.
• Try both connections of the data cable (center connection and connection to ground) in case of a single connected hard disk to eliminate possible problems with damping (center connection) and reflection (connection to ground).
• Switch the used UDMA mode to a lower value in the BIOS setup (� 7.4.4.1. Switch to a lower/higher UDMA mode) or deactivate UDMA (� 7.4.4.2. Activate/deactivate UDMA). The multi-word DMA mode will be (automatically) still available, which of-fers about a twice to four times higher speed than the PIO mode.
• On the other hand, you can also try to activate UDMA or to switch to a higher UDMA mode if the corresponding default settings in your BIOS setup are too low.
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Note: Our tests showed that some chipsets and hard disks do not collaborate opti-mally. This can lead to the fact that the UDMA mode (putatively correctly) recognized and set in the BIOS is too high.
7.4.4. BIOS settings
The following notes refer to settings which you should possibly make in the BIOS setup of your computer if problems occur during the use of DMA. Since the settings offered by the BIOS setup are manufacturer- and model-specific, these notes can only be given in a general form. Consult your BIOS manual on how exactly to make these set-tings in your BIOS setup and which settings are available. You normally find the DMA settings under ‘Integrated Peripherals’ or ‘Chipset Setup’ in the BIOS setup. Note: Please execute the automatic hard disk recognition in the BIOS after every modification of the DMA and hard disk settings so that the modifications for the corre-sponding drives become effective. Make sure to save the modifications via ‘Save and Exit’ when leaving the BIOS setup.
7.4.4.1. Switch to a lower/higher UDMA mode
In many BIOS setups the (highest) used UDMA mode can be selected manually. If you have problems with DMA, try to switch the used mode step by step to a lower level at the corresponding IDE channel. Only if this does not solve the problem, deactivate UDMA completely. The controller then mostly (automatically) uses multi-word DMA, which is at least faster than PIO. You can switch the UDMA mode step by step to a higher level of course, if you think that you have not selected the best possible UDMA mode.
7.4.4.2. Activate/deactivate UDMA
Some BIOS setups do not offer a free selection of the UDMA mode but only an auto-matic recognition or deactivation. If this is the case with your BIOS or if you have al-ready switched to the lowest UDMA mode and problems keep occurring, deactivate UDMA. Usually, multi-word DMA is (automatically) available then, which is often faster than PIO. Only if this doesn’t function either, you should completely switch off the DMA mode in HDClone (� 5.8.4. Options for source and target). If UDMA is deactivated in your BIOS setup, you can activate it as a test, of course, in order to attain a higher speed, if possible.
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7.4.4.3. Deactivate IO caching
If there are problems in the PIO mode as well, you should deactivate IO caches and buffers. In particular the setting ‘Dataport Postwrite’, if available, should be switched to ‘Disable’ if there are problems.
7.4.4.4. Setting BIOS defaults
If HDClone should not work as desired despite all the above mentioned instructions, you can try to set standard values via the option ‘Load BIOS/Setup Defaults’. This set-ting tries to avoid possible hardware conflicts.
7.5. SCSI
When using SCSI devices, please make sure that they are correctly configured and connected to the SCSI controller. In particular SCSI controllers with SCSI BIOS must show a hard disk during the system start, so that HDClone can then address this hard disk. Furthermore, HDClone must support the controller you use. You find a list of the supported SCSI controllers in chapter � 3.4.2. Compatibility. Note: Even if an SCSI controller shows the desired drives during the system start, this is no guarantee that they are correctly configured or connected. In principle, the BIOS of the SCSI controller works on a lower level than the SCSI drivers used by HDClone and can thus possibly recognize hard disk drives which are not recognized by HDClone itself.
HDClone has been tested on a range of SCSI controllers. Sporadically encountered problems are bypassed by the software as far as possible. The following subchapters contain useful hints on how to solve further random or sporadic problems. These hints should be applied in the described order to minimize the effort, if possible. The follow-ing problems occurred during the tests and could be bypassed with the hints from the following subchapters:
• HDClone stops during the device recognition (� 5.6. Selecting the copying mode)
• no SCSI hard disks are recognized
• not all SCSI hard disks are recognized
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7.5.1. Restart
If HDClone stops during the start procedure or does not show the desired SCSI drives, try a restart in form of a warm boot (reset button). Only if this does not fix the problem, you should try a cold start (switch off the PC and leave it switched off for about 30 sec-onds). Both forms of the restart can counter signal and status problems of SCSI con-trollers.
7.5.2. Deactivate unused controllers
If a restart does not lead to the desired result, you should, if your system disposes of several SCSI controllers, deactivate unused controllers. This is also recommended if a controller is principally used, but the hard disks connected to it are not needed for using HDClone.
7.5.3. Deactivate unused hard disks
In some cases, SCSI hard disks, which are connected to the same controller, can inter-fere with each other or even with the controller itself. Deactivate individual hard disks as a test or connect them step by step after one another to find out which hard disk possibly causes an interference. Make sure that the last SCSI device is always termi-nated also during the tests.
7.5.4. Minimum configuration of the controller
The configuration of the SCSI controller over its BIOS setup or the BIOS setup of the PC in case of onboard controllers can also solve the problem. Set the lowest resp. the securest values for the SCSI bus (e.g. transmission in the narrow mode of a wide con-troller).
7.5.5. Minimum configuration of the system
Try to connect the SCSI hard disks used in the system in a different way, especially if you use several SCSI controllers. Proceed as follows, if possible: deactivate all SCSI controllers except one. This controller should have one SCSI channel only, if possible, and be part of the controllers listed in � 3.4.3. Manufacturer information. Connect then the needed drive or drives only. Apart from defective drives, this strategy mostly al-lowed us to find a functioning configuration during our tests to execute the planned job.
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7.6. USB
Despite the vast support of USB controllers and storage devices (� 3.5. USB), there are some cases where these controllers and devices do not function as expected. The following subchapters provide you with hints and solution possibilities. Note: Please check first of all in chapter � 1.4. Edition overview whether your HDClone edition supports USB. Otherwise, you need a higher edition of HDClone to use USB.
7.6.1. Storage device not recognized
Mostly, there are four possible reasons why a USB storage device supported by HDClone (� 3.1. Overview) is not recognized:
• The USB storage device has been connected too late or exchanged afterwards. USB storage devices should be connected to the computer before starting HDClone (� 5.1. Preparing steps).
• The USB storage device is not directly connected to the USB controller but via a hub (e.g. at the monitor). Always connect the USB devices, you wish to use with HDClone, directly to the USB controller or to the computer.
• The used device is no standard-conform USB mass storage device and does there-fore not belong to the supported devices (� 3.5.1. Mass-Storage-Class).
• The USB storage device is defective or works faultily. You should then test its func-tionality by using it with another PC or another operating system.
Note: If no USB storage device is recognized and if the above mentioned possibilities are excluded, the corresponding USB controller has probably not been recognized (� 7.6.3. Controller not found).
7.6.2. Other device problems
Some devices, especially USB sticks, can show malfunctions in case of temperature rise or continuous operation, i.e. in case of continuous reading or writing big amounts of data. With HDClone, these problems manifest in read or write errors on the respec-tive USB storage device, which do not always occur at the same location but after a certain operating time. Sometimes these hardware problems also lead to very long breaks during the copying process, which can be up to several minutes. When select-
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ing the options (� 5.8.3. General options), try to deactivate the option FastCopy in this case. Only if the problem persists, activate additionally the option Cooling off break for the concerned device. Thus, the copying process takes a bit longer, but in most of the cases the data transfer functions better. Note: The described problems are mostly due to deficient hardware and also occur under other operating systems. We recommend you to exchange the concerned de-vice at your manufacturer.
7.6.3. Controller not found
HDClone should recognize all current USB controllers which offer one of the USB standard interfaces (� 3.5.2. UHCI, OHCI and EHCI). If HDClone recognizes USB de-vices on one PC but not on another PC or on another controller, the USB controller can have one of the following problems:
• The USB controller does not correspond to the UHCI, OHCI or EHCI standard. In this case, use another compatible (� 3.5.2. UHCI, OHCI and EHCI) USB controller.
• The USB controller is deactivated, e.g. in case of an onboard USB controller. Acti-vate the USB controller via the BIOS setup.
• The USB controller does not function correctly or is defective. Use another USB controller or another PC for the copying process.
7.6.4. Speed loss
USB controllers can have a negative effect on the speed of the whole system. This particularly affects the copying speed of all device types (also IDE and SCSI), even if no USB storage device is connected. Remove the corresponding USB controller if it is not needed during the use of HDClone. Otherwise, there a no negative effects apart from the speed loss. Note: In our tests, this problem showed up with only one USB controller (VIA VT6212) and also persisted on other computers and operating systems with this controller. The measured speed loss on the PCI bus was at about 40% (!).
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7.6.5. Other controller problems
Another problem is an incompatibility with certain USB storage devices caused by the USB controller. Especially older USB devices do not function flawlessly in such USB controllers. Use another USB controller, if possible. Note: In our tests, this problem showed up with only one USB controller (Acer ALi M5273) and was also reproducible on other computers and operating systems.
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8. MISCELLANEOUS
8.1. Terms of license
HDClone is designed to offer you the highest possible technical flexibility, and also the HDClone license conditions are designed not to limit your flexibility when using HDClone. Since you usually don’t know at the beginning on how many computers and how often you will use the software, we offer you a very simple and cost-effective li-cense model, which restricts you the least possible.
8.1.1. License model
The following table shows you the minimum number of licenses necessary for the re-spective area of use.
Edition Private users Companies/Institutions Service providers
Free sufficient insufficient insufficient
Basic 1 license insufficient insufficient
Standard 1 license 1 license per branch office1) insufficient
1 license per 5 PCs 2)
Professional 1 license 1 license per branch office1)
1 license per dedicated PC 4)
1 license per 25 PCs 2) 1 license per technician 3) 1) License is given for the respective other indicated criteria. 2) The existing PC work stations, regardless of a use with HDClone. 3) Technicians are all employees who use HDClone simultaneously or in the field service. 4) PC which is exclusively used for HDClone, e.g. as copy server.
In practice, the use of HDClone can involve a different number of PCs according to the area of use, despite a similar use. Either the program is permanently used on one sin-gle or several few computers, which the media to be copied is connected to when needed. Or HDClone is always used directly on the respective computers, which the media to be copied is connected to; mostly with only one usage per computer. To find a fair regulation for all use cases, you can choose between a license per dedicated PC and a license for a lump number of work station PCs where HDClone could be used. Furthermore, you need additional licenses if you use HDClone (potentially) in parallel
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on several PCs, e.g. if several service employees use HDClone independently from each other. That is why you need at least one license per branch office because this also represents a (potentially) parallel use.
8.1.2. Examples
The following examples refer to more frequent license situations.
• A company with 50 PC work stations needs two licenses of the Professional Edition, whereof each covers 25 PC work stations.
• A company with 100 PC work stations needs four licenses of the Professional Edi-tion, one for 25 PCs each.
• A service provider with two PCs that serve as HDClone copy station needs two li-censes of the Professional Edition, one for each copy station.
• A service provider with two field service employees who use HDClone needs two licenses of the Professional Edition, one for each independently working technician.
8.1.3. Validity
A license is unlimited concerning the number of usages and the period of validity. It can be used as often as desired and without a time limit. However, the license is limited with regard to the (also potentially) parallel use on several computers and the size of the company or the institution concerning the number of existing PC work stations.
8.1.4. Consultancy
If you have questions concerning the license situation in your specific case, please contact us at [email protected]. Miray Software gladly consults you on multiple li-censes or more complex cases and offers you, according to the individual case, attrac-tive discounts. We are pleased to make you an individual offer.
8.2. Certificate of authenticity
The following notes exclusively refer to the boxed versions of HDClone, that means not to the versions available as download or via email.
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8.2.1. Security hologram
For the protection against bootleg copies, our software is equipped with a security hologram, among others. Each of the original data carriers you received bears a secu-rity hologram. Please keep the data carriers with the security hologram in any case because this is your license proof.
8.2.2. Valid product license
The condition to have a valid product license is that the number printed on the security hologram corresponds to the number shown when the program starts. If this should not be the case for your software package, please email us at [email protected]. Please indicate the number displayed by the program, the number on the security hologram and where you acquired the software package. If there is no security hologram on the data carriers or if the security hologram is damaged, please contact us as well and in-dicate the above mentioned data. We will try to find a simple solution so that you obtain a valid license. Note: Make sure that each data carrier you received bears its own security hologram with its own registration number and that this number has to correspond to the num-ber of the program which has been started from this data carrier. That means if you start the program from a floppy disk, the displayed number has to correspond to the number of the security hologram on the floppy disk and not to the number of the secu-rity hologram on the CD.
8.3. Disclaimer
Although HDClone was programmed with the largest possible caution and was tested on a large scale of different systems, we hope you understand that we cannot assume any liability for the proper functionality of the program and that we are not liable for damages resulting from its usage, subject to gross negligence and intention.
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8.4. Feedback
We are highly interested in your feedback. If you encounter any program errors or if you have any improvement ideas, we will always try to fix the errors and implement or integrate your ideas. If you only want to tell us your opinions on this software, we are looking forward to receive such information from you. Internet http://www.miray.de/ Email [email protected] Fax ++49 89 767291-68 Postal address Miray Software P.O. Box 15 15 01 D-80049 Munich Germany
8.5. Support
If you should have any problems with one of our products, our support team is gladly at your disposal. Please send us your inquiry at the HDClone homepage at http://www.hdclone.de/support/ or email us at [email protected]. Please note that in-quiries sent directly per email and not over the HDClone homepage take a bit longer to be answered due to the system.
