Embed Size (px)
DESCRIPTION
Citation preview
!2
First class customers all over the world
Fashion, Luxury & Distribution
Transportation, Utilities, Art, Culture, Tourism and Public Sector Financial Services
Communications, Media and Services
!3
Demo and selected case studies
http://vimeo.com/neosperience/showcase
Neosperience_per_illy Neosperience_per_iMisaNeosperience_per_Indicod-ECR_GS1 Neosperience_per_MattelNeosperience_per_Ministero_Affari_Esteri
Neosperience Demo Video
Case Studies Video
Neosperience_per_Acqua&SaponeNeosperience_per_AuchanNeosperience_per_BenettonNeosperience_per_Benetton_Art_ExperienceNeosperience_per_Brescia_TrasportiNeosperience_per_BSI!
Neosperience_per_Caisse_d_Epargne Neosperience_per_Carrefour Neosperience_per_EgeaNeosperience_per_ENINeosperience_per_Europ_Assistance!!
Neosperience_per_Reed_ExhibitionsNeosperience_per_RicordiNeosperience_per_SAFNeosperience_per_UBI_BancaNeosperience_per_VersaceNeosperience_per_Zegna
Neosperience_per_Flexform Neosperience_per_GiviNeosperience_per_GranitiFiandre_e_IrisNeosperience_per_Gruppo_L'EspressoNeosperience_per_H3G
Neosperience_per_Miu_MiuNeosperience_per_MontblancNeosperience_per_PaniniNeosperience_per_PradaNeosperience_per_Prosciutto di Parma
!4
Improve customer satisfactionDeliver truly exceptional experiences
to wow your customerat every moment of truth
Enhance conversion rateand revenue
Increase brand awareness
Deepen engagement with customers to attract, acquire and retain them faster —
and at lower cost
Blend top creative design capabilities with top innovation technology
How Business benefit
Benefits
Strategy
Methodology
Customer Engagement
Design
Measurement
Governance
!6
Zero Moment of Truth:Consideration
First Moment of Truth: Purchase
Engagement& Discovery
Second Moment of Truth:Product use, recommend,
upselling, cross-selling
1 3 4
Every moment of truth counts
2
Every moment of truth counts
1 2 3 4
Neosperience makes every single moment worthwile
Real-time Profiler
Customer DB Extender
Gamification Shopping Cart& Payment
AnalyticsSmart Promotion& Loyalty
Assistant Configurator3D Store AR & 3DCatalog
CustomerAttractor
Beacon
Customer AttractorReach your current and potential customers with the right message, at the right time, in the right context, on all devices and form factors to create new revenue streams, increase conversion and reduce churn.
Real-TimeProfiler
Wow your customers with an exact choice of relevant products and services, fitting precisely with their interests and passions, and turn optimized customer experiences into massive business results.
Customer DB Extender
Unlock the hidden value of your customer database by discovering insights at the intersection between customer profile, location, identity, relationships, context, purchase intentions, and the features of your brand.
Analytics Measure, analyze, and optimize your customer experience in real-time and turn customer interactions into actionable insights.
Modules
Modules
Incorporate game-playing techniques to increase engagement and leverage people’s natural desires for competition, achievement, status and self-expression; 40+ techniques include: points, levels, leaderboards, challenges.
Bring the richest possible customer experience to retail customers: increase store traffic and prompt customers in-store with promotions, personalized messages and products based on their current location and context.
Deliver amazing 3D environments on all devices where customers can discover your brand and products in a triple-A gaming framework: gravity, topography, locomotion and social communication, turning likes into purchases.
Take advantage of the kinesthetic learning that takes place while users explore and manipulate your products, living the most powerful and engaging exposure ever achieved on any media.
3D Store
Augmented Reality& 3D Catalog
Gamification
Beacon
Modules
ConfiguratorProvide superior product and service information to customers: interactive video and image galleries to support customers in product configuration, and sales teams in prospecting, building new accounts and winning challenging sales.
Shopping Cart& Payment
Deliver a best-in-class shopping experience that includes research, browsing, adding to cart, check-out and payment, easily pluggable to mainstreame-commerce platforms.
Smart Promotion& Loyalty
Reward customers when they make decisions that increase revenue growth and profitability. Create an immediate call to action that results in instant gratification. Give samples, gift cards and discounts to engage customers more effectively.
AssistantDeliver a red carpet experience by allowing customers to book visits in-store, get the products and services they need and always have a trusted source for advice and inspiration. The module can optionally include a virtual entity (humanoid).
http://vimeo.com/neosperience/engage (english)
http://youtu.be/VHoZon6N6Lw (Italian)
