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832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 113
SAP RDS ImplementationMethodology
RDSImplementation
Methodology
THE BEST-RUN BUSINESSES RUN SAP
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 213
copy 2011 SAP AG All rights reserved 2Confidential
Summary Organization Roles Effort Estimation for RapidDeployment of SAP ERP HCM for Personnel Administration andOrganization Management
SERVICE DELIVERY TEAM
Role Organization (Optional) Pace Profiles of Days RemoteOn-site
K-Level(Optional)
S A P
Project Lead Advisor Market Unit PACE-PM 65 K5
Technology Architect (Basis) GDC PACE-Technology Architect 7 K5
Technology Architect (Security) GDC PACE-Technology Architect 2 K5
Technology Consultant (Developer) GDC PACE-Technology Consultant 5 K4
Technology Architect (Basis) Market Unit PACE-Technology Consultant 2 K4
Application Consultant Market Unit Solution profile HCM PAOM 3675 K5
Total (SAP) 5925
C u s t o m e r
Project Manager Business IT NA 75
Technology Architect IT NA 15
Subject Matter Expert Business IT NA 395
Technology Consultant IT NA 16
Technology Consultant (Security) IT NA 4
Total (Customer) 820
Service (Delivery) Owners TBD
Expected Service Delivery Time 10-12 weeks
Remote On-site50 remote
50 on-site
25 remote
75 on-site
75 remote
25 on-site
Request forconsultants
template
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 313
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 413
copy 2011 SAP AG All rights reserved 4
Project Organization
InformationReporting toEscalating to
Project Management
Project LeadAdvisor ltSAPgt
Steering Committee
SAP Project Team Members
bullTechnology Architect (Basis) ltNamegtbullTechnology Architect (Security) ltNamegtbullTechnology Consultant (Developer) ltNamegtbullTechnology Architect (Basis) ltNamegtbull Application Consultant ltNamegtetc
Project Management ltClientgt
Project Team
Project Sponsor
Only if Steering Committee Exists
Only if a Project Sponsor exists
ltClientgt Project Team Members
bullTechnology Architect ltNamegtbullSubject Matter Expert ltNamegtbullTechnology Consultant ltNamegtbullTechnology Consultant (Security) ltNamegt
etc
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 513
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 613
copy 2011 SAP AG All rights reserved 6Confidential
Project Manager
Responsibilities
Responsible for project oversight coordination support and coaching of the customerrsquos project manager Ultimately responsible to ensure project is on track represent escalation point and overall management of the project Excludes daily functional project management as would be conducted by functional lead
Tasks Successful project preparation to ensure project approach is successful Leverage and personalize supplied project templates (ie project kick off on-boarding deck etc) to prepare for successful project
execution Coordinate Pre-requisite Checklist communication plan sign offacceptance manage issue log change request and manage overall
project expectations Additional task to run project ie risk log time management status reporting and escalation
Specialist Knowledge Project Management experience Service Delivery Framework (SDF) and Service Engagement Model (SEM) Project Experience
Corresponding PACE Profiles (Optional) PACE-PM Project Manager
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 713 copy 2011 SAP AG All rights reserved 7Confidential
Technology Architect - GDC
Responsibilities
Set up strategy for user maintenance and administration Provide expertise during master data creation
Implement preconfigured content
Tasks Install development quality and production HCM business content
Perform installation checks
Setup transport strategy and documentation
Move configuration to QA and PRD systems Provide SAP security know-how and skills to setup user IDs
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional)
PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 813 copy 2011 SAP AG All rights reserved 8Confidential
Technology Architect - Local
Responsibilities
Act as local point-of-contact for technical questions for both SAP and customer team Validate and assist customer with landscape installations
Tasks Implement preconfigured content
Support during installation of development quality and production HCM business content (on-site)
Support during move to QA and PRD systems
Support during cutover planning
Troubleshoot and provide knowledge transfer to customer and SAP internal team
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 913 copy 2011 SAP AG All rights reserved 9Confidential
Technology Consultant - GD
Responsibilities
Validate and assist customer with landscape installations Work with the HCM Application Consultant to ensure development system is up and running and accelerators are integrated with
standard process
Tasks Support customer during Data Conversion Mapping (global and local)
Knowledge transfer to enable customer to set up customer data in system
Support HCM Application Consultant during eventual defect resolution
Support during move to QA and PRD systems
Support during cutover planning
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-FCS-HRS HR Solution Technology PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1013 copy 2011 SAP AG All rights reserved 10Confidential
Application Consultant - Local
Responsibilities
Responsible for making solution recommendations Configuration and assistance with testing
Setup of a fully functional development environment
Transfer knowledge and assist customer in and setup of quality environment to deliver the fixed HCM Core RDS scope implementation
Tasks Leverage accelerators and develop scoping workshop to confirm fit
Work with customer point-of-contacts to answer questions and implement defined scope
Implement selected customer options in the system
Create deliverables defined for the service (ie Refinement workshop output Update Building Block configuration guides if necessaryunit test knowledge transfer etc)
Primary contact for integration with HCM technical resource for in-scope pre-defined configuration accelerators
Leverage project templates (ie project kick off on-boarding deck project plan) and personalize for customer to prepare for successfulkickoff and ongoing project management
Train key users
Specialist Knowledge Knowledge of HCM Core RDS implementation scope and scenarios
Knowledge of SAP HCM PA and OM concepts and processes
Corresponding PACE Profiles (Optional) PACE-FCS-HRA-PO Pers Adm OrgMgmt
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1113
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1213 copy 2011 SAP AG All rights reserved 12Confidential
Detailsdepending on
regional set-up
Need for supportfrom SAPConsulting
Sales Responsible
Request Owner (RM)
Inform onupcoming service
deployment
Prepare proposal
Activate servicedeployment
assign ServiceCoordinator
Control andmonitor service
delivery if
escalated
Sign contract
Bid Delivery
Customer
Delivery Responsible Project Lead (PL)
ServiceDelivery Owner
Assess opportunity andbreak down scope to
resources and services choose service
Review proposal Prepare contract
Stand-alone service
Customeracceptance
sign-off
Inform on signedcontract
Service Coordinator
Execute servicedeployment as
defined
Control andmonitor service
delivery ifescalated
Prepareofferproposal(fixed internal
costs)
Check deliverycapacities and
propose resources
Review andconfirm resources
(reservation)
Check scope effort androles for service delivery send service request
Review and confirmresources ifescalated
Book resources
Lead coordinateservice deployment
as defined
Monitor andvalidate
Deliverables
On-site
Remote
Assess opportunity andbreak down scope to
resources and services
choose service
In case of
escalation only
Send servicerequest
Check deliverycapacities and
propose resources
Service in projectPL acceptance
sign-off
Service Delivery ndash Bid and Delivery PhasesProcess Flow for rapid deployment of personnel admin and org management
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 213
copy 2011 SAP AG All rights reserved 2Confidential
Summary Organization Roles Effort Estimation for RapidDeployment of SAP ERP HCM for Personnel Administration andOrganization Management
SERVICE DELIVERY TEAM
Role Organization (Optional) Pace Profiles of Days RemoteOn-site
K-Level(Optional)
S A P
Project Lead Advisor Market Unit PACE-PM 65 K5
Technology Architect (Basis) GDC PACE-Technology Architect 7 K5
Technology Architect (Security) GDC PACE-Technology Architect 2 K5
Technology Consultant (Developer) GDC PACE-Technology Consultant 5 K4
Technology Architect (Basis) Market Unit PACE-Technology Consultant 2 K4
Application Consultant Market Unit Solution profile HCM PAOM 3675 K5
Total (SAP) 5925
C u s t o m e r
Project Manager Business IT NA 75
Technology Architect IT NA 15
Subject Matter Expert Business IT NA 395
Technology Consultant IT NA 16
Technology Consultant (Security) IT NA 4
Total (Customer) 820
Service (Delivery) Owners TBD
Expected Service Delivery Time 10-12 weeks
Remote On-site50 remote
50 on-site
25 remote
75 on-site
75 remote
25 on-site
Request forconsultants
template
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 313
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 413
copy 2011 SAP AG All rights reserved 4
Project Organization
InformationReporting toEscalating to
Project Management
Project LeadAdvisor ltSAPgt
Steering Committee
SAP Project Team Members
bullTechnology Architect (Basis) ltNamegtbullTechnology Architect (Security) ltNamegtbullTechnology Consultant (Developer) ltNamegtbullTechnology Architect (Basis) ltNamegtbull Application Consultant ltNamegtetc
Project Management ltClientgt
Project Team
Project Sponsor
Only if Steering Committee Exists
Only if a Project Sponsor exists
ltClientgt Project Team Members
bullTechnology Architect ltNamegtbullSubject Matter Expert ltNamegtbullTechnology Consultant ltNamegtbullTechnology Consultant (Security) ltNamegt
etc
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 513
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 613
copy 2011 SAP AG All rights reserved 6Confidential
Project Manager
Responsibilities
Responsible for project oversight coordination support and coaching of the customerrsquos project manager Ultimately responsible to ensure project is on track represent escalation point and overall management of the project Excludes daily functional project management as would be conducted by functional lead
Tasks Successful project preparation to ensure project approach is successful Leverage and personalize supplied project templates (ie project kick off on-boarding deck etc) to prepare for successful project
execution Coordinate Pre-requisite Checklist communication plan sign offacceptance manage issue log change request and manage overall
project expectations Additional task to run project ie risk log time management status reporting and escalation
Specialist Knowledge Project Management experience Service Delivery Framework (SDF) and Service Engagement Model (SEM) Project Experience
Corresponding PACE Profiles (Optional) PACE-PM Project Manager
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 713 copy 2011 SAP AG All rights reserved 7Confidential
Technology Architect - GDC
Responsibilities
Set up strategy for user maintenance and administration Provide expertise during master data creation
Implement preconfigured content
Tasks Install development quality and production HCM business content
Perform installation checks
Setup transport strategy and documentation
Move configuration to QA and PRD systems Provide SAP security know-how and skills to setup user IDs
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional)
PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 813 copy 2011 SAP AG All rights reserved 8Confidential
Technology Architect - Local
Responsibilities
Act as local point-of-contact for technical questions for both SAP and customer team Validate and assist customer with landscape installations
Tasks Implement preconfigured content
Support during installation of development quality and production HCM business content (on-site)
Support during move to QA and PRD systems
Support during cutover planning
Troubleshoot and provide knowledge transfer to customer and SAP internal team
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 913 copy 2011 SAP AG All rights reserved 9Confidential
Technology Consultant - GD
Responsibilities
Validate and assist customer with landscape installations Work with the HCM Application Consultant to ensure development system is up and running and accelerators are integrated with
standard process
Tasks Support customer during Data Conversion Mapping (global and local)
Knowledge transfer to enable customer to set up customer data in system
Support HCM Application Consultant during eventual defect resolution
Support during move to QA and PRD systems
Support during cutover planning
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-FCS-HRS HR Solution Technology PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1013 copy 2011 SAP AG All rights reserved 10Confidential
Application Consultant - Local
Responsibilities
Responsible for making solution recommendations Configuration and assistance with testing
Setup of a fully functional development environment
Transfer knowledge and assist customer in and setup of quality environment to deliver the fixed HCM Core RDS scope implementation
Tasks Leverage accelerators and develop scoping workshop to confirm fit
Work with customer point-of-contacts to answer questions and implement defined scope
Implement selected customer options in the system
Create deliverables defined for the service (ie Refinement workshop output Update Building Block configuration guides if necessaryunit test knowledge transfer etc)
Primary contact for integration with HCM technical resource for in-scope pre-defined configuration accelerators
Leverage project templates (ie project kick off on-boarding deck project plan) and personalize for customer to prepare for successfulkickoff and ongoing project management
Train key users
Specialist Knowledge Knowledge of HCM Core RDS implementation scope and scenarios
Knowledge of SAP HCM PA and OM concepts and processes
Corresponding PACE Profiles (Optional) PACE-FCS-HRA-PO Pers Adm OrgMgmt
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1113
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1213 copy 2011 SAP AG All rights reserved 12Confidential
Detailsdepending on
regional set-up
Need for supportfrom SAPConsulting
Sales Responsible
Request Owner (RM)
Inform onupcoming service
deployment
Prepare proposal
Activate servicedeployment
assign ServiceCoordinator
Control andmonitor service
delivery if
escalated
Sign contract
Bid Delivery
Customer
Delivery Responsible Project Lead (PL)
ServiceDelivery Owner
Assess opportunity andbreak down scope to
resources and services choose service
Review proposal Prepare contract
Stand-alone service
Customeracceptance
sign-off
Inform on signedcontract
Service Coordinator
Execute servicedeployment as
defined
Control andmonitor service
delivery ifescalated
Prepareofferproposal(fixed internal
costs)
Check deliverycapacities and
propose resources
Review andconfirm resources
(reservation)
Check scope effort androles for service delivery send service request
Review and confirmresources ifescalated
Book resources
Lead coordinateservice deployment
as defined
Monitor andvalidate
Deliverables
On-site
Remote
Assess opportunity andbreak down scope to
resources and services
choose service
In case of
escalation only
Send servicerequest
Check deliverycapacities and
propose resources
Service in projectPL acceptance
sign-off
Service Delivery ndash Bid and Delivery PhasesProcess Flow for rapid deployment of personnel admin and org management
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 313
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 413
copy 2011 SAP AG All rights reserved 4
Project Organization
InformationReporting toEscalating to
Project Management
Project LeadAdvisor ltSAPgt
Steering Committee
SAP Project Team Members
bullTechnology Architect (Basis) ltNamegtbullTechnology Architect (Security) ltNamegtbullTechnology Consultant (Developer) ltNamegtbullTechnology Architect (Basis) ltNamegtbull Application Consultant ltNamegtetc
Project Management ltClientgt
Project Team
Project Sponsor
Only if Steering Committee Exists
Only if a Project Sponsor exists
ltClientgt Project Team Members
bullTechnology Architect ltNamegtbullSubject Matter Expert ltNamegtbullTechnology Consultant ltNamegtbullTechnology Consultant (Security) ltNamegt
etc
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 513
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 613
copy 2011 SAP AG All rights reserved 6Confidential
Project Manager
Responsibilities
Responsible for project oversight coordination support and coaching of the customerrsquos project manager Ultimately responsible to ensure project is on track represent escalation point and overall management of the project Excludes daily functional project management as would be conducted by functional lead
Tasks Successful project preparation to ensure project approach is successful Leverage and personalize supplied project templates (ie project kick off on-boarding deck etc) to prepare for successful project
execution Coordinate Pre-requisite Checklist communication plan sign offacceptance manage issue log change request and manage overall
project expectations Additional task to run project ie risk log time management status reporting and escalation
Specialist Knowledge Project Management experience Service Delivery Framework (SDF) and Service Engagement Model (SEM) Project Experience
Corresponding PACE Profiles (Optional) PACE-PM Project Manager
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 713 copy 2011 SAP AG All rights reserved 7Confidential
Technology Architect - GDC
Responsibilities
Set up strategy for user maintenance and administration Provide expertise during master data creation
Implement preconfigured content
Tasks Install development quality and production HCM business content
Perform installation checks
Setup transport strategy and documentation
Move configuration to QA and PRD systems Provide SAP security know-how and skills to setup user IDs
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional)
PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 813 copy 2011 SAP AG All rights reserved 8Confidential
Technology Architect - Local
Responsibilities
Act as local point-of-contact for technical questions for both SAP and customer team Validate and assist customer with landscape installations
Tasks Implement preconfigured content
Support during installation of development quality and production HCM business content (on-site)
Support during move to QA and PRD systems
Support during cutover planning
Troubleshoot and provide knowledge transfer to customer and SAP internal team
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 913 copy 2011 SAP AG All rights reserved 9Confidential
Technology Consultant - GD
Responsibilities
Validate and assist customer with landscape installations Work with the HCM Application Consultant to ensure development system is up and running and accelerators are integrated with
standard process
Tasks Support customer during Data Conversion Mapping (global and local)
Knowledge transfer to enable customer to set up customer data in system
Support HCM Application Consultant during eventual defect resolution
Support during move to QA and PRD systems
Support during cutover planning
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-FCS-HRS HR Solution Technology PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1013 copy 2011 SAP AG All rights reserved 10Confidential
Application Consultant - Local
Responsibilities
Responsible for making solution recommendations Configuration and assistance with testing
Setup of a fully functional development environment
Transfer knowledge and assist customer in and setup of quality environment to deliver the fixed HCM Core RDS scope implementation
Tasks Leverage accelerators and develop scoping workshop to confirm fit
Work with customer point-of-contacts to answer questions and implement defined scope
Implement selected customer options in the system
Create deliverables defined for the service (ie Refinement workshop output Update Building Block configuration guides if necessaryunit test knowledge transfer etc)
Primary contact for integration with HCM technical resource for in-scope pre-defined configuration accelerators
Leverage project templates (ie project kick off on-boarding deck project plan) and personalize for customer to prepare for successfulkickoff and ongoing project management
Train key users
Specialist Knowledge Knowledge of HCM Core RDS implementation scope and scenarios
Knowledge of SAP HCM PA and OM concepts and processes
Corresponding PACE Profiles (Optional) PACE-FCS-HRA-PO Pers Adm OrgMgmt
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1113
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1213 copy 2011 SAP AG All rights reserved 12Confidential
Detailsdepending on
regional set-up
Need for supportfrom SAPConsulting
Sales Responsible
Request Owner (RM)
Inform onupcoming service
deployment
Prepare proposal
Activate servicedeployment
assign ServiceCoordinator
Control andmonitor service
delivery if
escalated
Sign contract
Bid Delivery
Customer
Delivery Responsible Project Lead (PL)
ServiceDelivery Owner
Assess opportunity andbreak down scope to
resources and services choose service
Review proposal Prepare contract
Stand-alone service
Customeracceptance
sign-off
Inform on signedcontract
Service Coordinator
Execute servicedeployment as
defined
Control andmonitor service
delivery ifescalated
Prepareofferproposal(fixed internal
costs)
Check deliverycapacities and
propose resources
Review andconfirm resources
(reservation)
Check scope effort androles for service delivery send service request
Review and confirmresources ifescalated
Book resources
Lead coordinateservice deployment
as defined
Monitor andvalidate
Deliverables
On-site
Remote
Assess opportunity andbreak down scope to
resources and services
choose service
In case of
escalation only
Send servicerequest
Check deliverycapacities and
propose resources
Service in projectPL acceptance
sign-off
Service Delivery ndash Bid and Delivery PhasesProcess Flow for rapid deployment of personnel admin and org management
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 413
copy 2011 SAP AG All rights reserved 4
Project Organization
InformationReporting toEscalating to
Project Management
Project LeadAdvisor ltSAPgt
Steering Committee
SAP Project Team Members
bullTechnology Architect (Basis) ltNamegtbullTechnology Architect (Security) ltNamegtbullTechnology Consultant (Developer) ltNamegtbullTechnology Architect (Basis) ltNamegtbull Application Consultant ltNamegtetc
Project Management ltClientgt
Project Team
Project Sponsor
Only if Steering Committee Exists
Only if a Project Sponsor exists
ltClientgt Project Team Members
bullTechnology Architect ltNamegtbullSubject Matter Expert ltNamegtbullTechnology Consultant ltNamegtbullTechnology Consultant (Security) ltNamegt
etc
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 513
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 613
copy 2011 SAP AG All rights reserved 6Confidential
Project Manager
Responsibilities
Responsible for project oversight coordination support and coaching of the customerrsquos project manager Ultimately responsible to ensure project is on track represent escalation point and overall management of the project Excludes daily functional project management as would be conducted by functional lead
Tasks Successful project preparation to ensure project approach is successful Leverage and personalize supplied project templates (ie project kick off on-boarding deck etc) to prepare for successful project
execution Coordinate Pre-requisite Checklist communication plan sign offacceptance manage issue log change request and manage overall
project expectations Additional task to run project ie risk log time management status reporting and escalation
Specialist Knowledge Project Management experience Service Delivery Framework (SDF) and Service Engagement Model (SEM) Project Experience
Corresponding PACE Profiles (Optional) PACE-PM Project Manager
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 713 copy 2011 SAP AG All rights reserved 7Confidential
Technology Architect - GDC
Responsibilities
Set up strategy for user maintenance and administration Provide expertise during master data creation
Implement preconfigured content
Tasks Install development quality and production HCM business content
Perform installation checks
Setup transport strategy and documentation
Move configuration to QA and PRD systems Provide SAP security know-how and skills to setup user IDs
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional)
PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 813 copy 2011 SAP AG All rights reserved 8Confidential
Technology Architect - Local
Responsibilities
Act as local point-of-contact for technical questions for both SAP and customer team Validate and assist customer with landscape installations
Tasks Implement preconfigured content
Support during installation of development quality and production HCM business content (on-site)
Support during move to QA and PRD systems
Support during cutover planning
Troubleshoot and provide knowledge transfer to customer and SAP internal team
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 913 copy 2011 SAP AG All rights reserved 9Confidential
Technology Consultant - GD
Responsibilities
Validate and assist customer with landscape installations Work with the HCM Application Consultant to ensure development system is up and running and accelerators are integrated with
standard process
Tasks Support customer during Data Conversion Mapping (global and local)
Knowledge transfer to enable customer to set up customer data in system
Support HCM Application Consultant during eventual defect resolution
Support during move to QA and PRD systems
Support during cutover planning
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-FCS-HRS HR Solution Technology PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1013 copy 2011 SAP AG All rights reserved 10Confidential
Application Consultant - Local
Responsibilities
Responsible for making solution recommendations Configuration and assistance with testing
Setup of a fully functional development environment
Transfer knowledge and assist customer in and setup of quality environment to deliver the fixed HCM Core RDS scope implementation
Tasks Leverage accelerators and develop scoping workshop to confirm fit
Work with customer point-of-contacts to answer questions and implement defined scope
Implement selected customer options in the system
Create deliverables defined for the service (ie Refinement workshop output Update Building Block configuration guides if necessaryunit test knowledge transfer etc)
Primary contact for integration with HCM technical resource for in-scope pre-defined configuration accelerators
Leverage project templates (ie project kick off on-boarding deck project plan) and personalize for customer to prepare for successfulkickoff and ongoing project management
Train key users
Specialist Knowledge Knowledge of HCM Core RDS implementation scope and scenarios
Knowledge of SAP HCM PA and OM concepts and processes
Corresponding PACE Profiles (Optional) PACE-FCS-HRA-PO Pers Adm OrgMgmt
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1113
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1213 copy 2011 SAP AG All rights reserved 12Confidential
Detailsdepending on
regional set-up
Need for supportfrom SAPConsulting
Sales Responsible
Request Owner (RM)
Inform onupcoming service
deployment
Prepare proposal
Activate servicedeployment
assign ServiceCoordinator
Control andmonitor service
delivery if
escalated
Sign contract
Bid Delivery
Customer
Delivery Responsible Project Lead (PL)
ServiceDelivery Owner
Assess opportunity andbreak down scope to
resources and services choose service
Review proposal Prepare contract
Stand-alone service
Customeracceptance
sign-off
Inform on signedcontract
Service Coordinator
Execute servicedeployment as
defined
Control andmonitor service
delivery ifescalated
Prepareofferproposal(fixed internal
costs)
Check deliverycapacities and
propose resources
Review andconfirm resources
(reservation)
Check scope effort androles for service delivery send service request
Review and confirmresources ifescalated
Book resources
Lead coordinateservice deployment
as defined
Monitor andvalidate
Deliverables
On-site
Remote
Assess opportunity andbreak down scope to
resources and services
choose service
In case of
escalation only
Send servicerequest
Check deliverycapacities and
propose resources
Service in projectPL acceptance
sign-off
Service Delivery ndash Bid and Delivery PhasesProcess Flow for rapid deployment of personnel admin and org management
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 513
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 613
copy 2011 SAP AG All rights reserved 6Confidential
Project Manager
Responsibilities
Responsible for project oversight coordination support and coaching of the customerrsquos project manager Ultimately responsible to ensure project is on track represent escalation point and overall management of the project Excludes daily functional project management as would be conducted by functional lead
Tasks Successful project preparation to ensure project approach is successful Leverage and personalize supplied project templates (ie project kick off on-boarding deck etc) to prepare for successful project
execution Coordinate Pre-requisite Checklist communication plan sign offacceptance manage issue log change request and manage overall
project expectations Additional task to run project ie risk log time management status reporting and escalation
Specialist Knowledge Project Management experience Service Delivery Framework (SDF) and Service Engagement Model (SEM) Project Experience
Corresponding PACE Profiles (Optional) PACE-PM Project Manager
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 713 copy 2011 SAP AG All rights reserved 7Confidential
Technology Architect - GDC
Responsibilities
Set up strategy for user maintenance and administration Provide expertise during master data creation
Implement preconfigured content
Tasks Install development quality and production HCM business content
Perform installation checks
Setup transport strategy and documentation
Move configuration to QA and PRD systems Provide SAP security know-how and skills to setup user IDs
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional)
PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 813 copy 2011 SAP AG All rights reserved 8Confidential
Technology Architect - Local
Responsibilities
Act as local point-of-contact for technical questions for both SAP and customer team Validate and assist customer with landscape installations
Tasks Implement preconfigured content
Support during installation of development quality and production HCM business content (on-site)
Support during move to QA and PRD systems
Support during cutover planning
Troubleshoot and provide knowledge transfer to customer and SAP internal team
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 913 copy 2011 SAP AG All rights reserved 9Confidential
Technology Consultant - GD
Responsibilities
Validate and assist customer with landscape installations Work with the HCM Application Consultant to ensure development system is up and running and accelerators are integrated with
standard process
Tasks Support customer during Data Conversion Mapping (global and local)
Knowledge transfer to enable customer to set up customer data in system
Support HCM Application Consultant during eventual defect resolution
Support during move to QA and PRD systems
Support during cutover planning
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-FCS-HRS HR Solution Technology PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1013 copy 2011 SAP AG All rights reserved 10Confidential
Application Consultant - Local
Responsibilities
Responsible for making solution recommendations Configuration and assistance with testing
Setup of a fully functional development environment
Transfer knowledge and assist customer in and setup of quality environment to deliver the fixed HCM Core RDS scope implementation
Tasks Leverage accelerators and develop scoping workshop to confirm fit
Work with customer point-of-contacts to answer questions and implement defined scope
Implement selected customer options in the system
Create deliverables defined for the service (ie Refinement workshop output Update Building Block configuration guides if necessaryunit test knowledge transfer etc)
Primary contact for integration with HCM technical resource for in-scope pre-defined configuration accelerators
Leverage project templates (ie project kick off on-boarding deck project plan) and personalize for customer to prepare for successfulkickoff and ongoing project management
Train key users
Specialist Knowledge Knowledge of HCM Core RDS implementation scope and scenarios
Knowledge of SAP HCM PA and OM concepts and processes
Corresponding PACE Profiles (Optional) PACE-FCS-HRA-PO Pers Adm OrgMgmt
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1113
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1213 copy 2011 SAP AG All rights reserved 12Confidential
Detailsdepending on
regional set-up
Need for supportfrom SAPConsulting
Sales Responsible
Request Owner (RM)
Inform onupcoming service
deployment
Prepare proposal
Activate servicedeployment
assign ServiceCoordinator
Control andmonitor service
delivery if
escalated
Sign contract
Bid Delivery
Customer
Delivery Responsible Project Lead (PL)
ServiceDelivery Owner
Assess opportunity andbreak down scope to
resources and services choose service
Review proposal Prepare contract
Stand-alone service
Customeracceptance
sign-off
Inform on signedcontract
Service Coordinator
Execute servicedeployment as
defined
Control andmonitor service
delivery ifescalated
Prepareofferproposal(fixed internal
costs)
Check deliverycapacities and
propose resources
Review andconfirm resources
(reservation)
Check scope effort androles for service delivery send service request
Review and confirmresources ifescalated
Book resources
Lead coordinateservice deployment
as defined
Monitor andvalidate
Deliverables
On-site
Remote
Assess opportunity andbreak down scope to
resources and services
choose service
In case of
escalation only
Send servicerequest
Check deliverycapacities and
propose resources
Service in projectPL acceptance
sign-off
Service Delivery ndash Bid and Delivery PhasesProcess Flow for rapid deployment of personnel admin and org management
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 613
copy 2011 SAP AG All rights reserved 6Confidential
Project Manager
Responsibilities
Responsible for project oversight coordination support and coaching of the customerrsquos project manager Ultimately responsible to ensure project is on track represent escalation point and overall management of the project Excludes daily functional project management as would be conducted by functional lead
Tasks Successful project preparation to ensure project approach is successful Leverage and personalize supplied project templates (ie project kick off on-boarding deck etc) to prepare for successful project
execution Coordinate Pre-requisite Checklist communication plan sign offacceptance manage issue log change request and manage overall
project expectations Additional task to run project ie risk log time management status reporting and escalation
Specialist Knowledge Project Management experience Service Delivery Framework (SDF) and Service Engagement Model (SEM) Project Experience
Corresponding PACE Profiles (Optional) PACE-PM Project Manager
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 713 copy 2011 SAP AG All rights reserved 7Confidential
Technology Architect - GDC
Responsibilities
Set up strategy for user maintenance and administration Provide expertise during master data creation
Implement preconfigured content
Tasks Install development quality and production HCM business content
Perform installation checks
Setup transport strategy and documentation
Move configuration to QA and PRD systems Provide SAP security know-how and skills to setup user IDs
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional)
PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 813 copy 2011 SAP AG All rights reserved 8Confidential
Technology Architect - Local
Responsibilities
Act as local point-of-contact for technical questions for both SAP and customer team Validate and assist customer with landscape installations
Tasks Implement preconfigured content
Support during installation of development quality and production HCM business content (on-site)
Support during move to QA and PRD systems
Support during cutover planning
Troubleshoot and provide knowledge transfer to customer and SAP internal team
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 913 copy 2011 SAP AG All rights reserved 9Confidential
Technology Consultant - GD
Responsibilities
Validate and assist customer with landscape installations Work with the HCM Application Consultant to ensure development system is up and running and accelerators are integrated with
standard process
Tasks Support customer during Data Conversion Mapping (global and local)
Knowledge transfer to enable customer to set up customer data in system
Support HCM Application Consultant during eventual defect resolution
Support during move to QA and PRD systems
Support during cutover planning
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-FCS-HRS HR Solution Technology PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1013 copy 2011 SAP AG All rights reserved 10Confidential
Application Consultant - Local
Responsibilities
Responsible for making solution recommendations Configuration and assistance with testing
Setup of a fully functional development environment
Transfer knowledge and assist customer in and setup of quality environment to deliver the fixed HCM Core RDS scope implementation
Tasks Leverage accelerators and develop scoping workshop to confirm fit
Work with customer point-of-contacts to answer questions and implement defined scope
Implement selected customer options in the system
Create deliverables defined for the service (ie Refinement workshop output Update Building Block configuration guides if necessaryunit test knowledge transfer etc)
Primary contact for integration with HCM technical resource for in-scope pre-defined configuration accelerators
Leverage project templates (ie project kick off on-boarding deck project plan) and personalize for customer to prepare for successfulkickoff and ongoing project management
Train key users
Specialist Knowledge Knowledge of HCM Core RDS implementation scope and scenarios
Knowledge of SAP HCM PA and OM concepts and processes
Corresponding PACE Profiles (Optional) PACE-FCS-HRA-PO Pers Adm OrgMgmt
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1113
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1213 copy 2011 SAP AG All rights reserved 12Confidential
Detailsdepending on
regional set-up
Need for supportfrom SAPConsulting
Sales Responsible
Request Owner (RM)
Inform onupcoming service
deployment
Prepare proposal
Activate servicedeployment
assign ServiceCoordinator
Control andmonitor service
delivery if
escalated
Sign contract
Bid Delivery
Customer
Delivery Responsible Project Lead (PL)
ServiceDelivery Owner
Assess opportunity andbreak down scope to
resources and services choose service
Review proposal Prepare contract
Stand-alone service
Customeracceptance
sign-off
Inform on signedcontract
Service Coordinator
Execute servicedeployment as
defined
Control andmonitor service
delivery ifescalated
Prepareofferproposal(fixed internal
costs)
Check deliverycapacities and
propose resources
Review andconfirm resources
(reservation)
Check scope effort androles for service delivery send service request
Review and confirmresources ifescalated
Book resources
Lead coordinateservice deployment
as defined
Monitor andvalidate
Deliverables
On-site
Remote
Assess opportunity andbreak down scope to
resources and services
choose service
In case of
escalation only
Send servicerequest
Check deliverycapacities and
propose resources
Service in projectPL acceptance
sign-off
Service Delivery ndash Bid and Delivery PhasesProcess Flow for rapid deployment of personnel admin and org management
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 713 copy 2011 SAP AG All rights reserved 7Confidential
Technology Architect - GDC
Responsibilities
Set up strategy for user maintenance and administration Provide expertise during master data creation
Implement preconfigured content
Tasks Install development quality and production HCM business content
Perform installation checks
Setup transport strategy and documentation
Move configuration to QA and PRD systems Provide SAP security know-how and skills to setup user IDs
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional)
PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 813 copy 2011 SAP AG All rights reserved 8Confidential
Technology Architect - Local
Responsibilities
Act as local point-of-contact for technical questions for both SAP and customer team Validate and assist customer with landscape installations
Tasks Implement preconfigured content
Support during installation of development quality and production HCM business content (on-site)
Support during move to QA and PRD systems
Support during cutover planning
Troubleshoot and provide knowledge transfer to customer and SAP internal team
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 913 copy 2011 SAP AG All rights reserved 9Confidential
Technology Consultant - GD
Responsibilities
Validate and assist customer with landscape installations Work with the HCM Application Consultant to ensure development system is up and running and accelerators are integrated with
standard process
Tasks Support customer during Data Conversion Mapping (global and local)
Knowledge transfer to enable customer to set up customer data in system
Support HCM Application Consultant during eventual defect resolution
Support during move to QA and PRD systems
Support during cutover planning
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-FCS-HRS HR Solution Technology PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1013 copy 2011 SAP AG All rights reserved 10Confidential
Application Consultant - Local
Responsibilities
Responsible for making solution recommendations Configuration and assistance with testing
Setup of a fully functional development environment
Transfer knowledge and assist customer in and setup of quality environment to deliver the fixed HCM Core RDS scope implementation
Tasks Leverage accelerators and develop scoping workshop to confirm fit
Work with customer point-of-contacts to answer questions and implement defined scope
Implement selected customer options in the system
Create deliverables defined for the service (ie Refinement workshop output Update Building Block configuration guides if necessaryunit test knowledge transfer etc)
Primary contact for integration with HCM technical resource for in-scope pre-defined configuration accelerators
Leverage project templates (ie project kick off on-boarding deck project plan) and personalize for customer to prepare for successfulkickoff and ongoing project management
Train key users
Specialist Knowledge Knowledge of HCM Core RDS implementation scope and scenarios
Knowledge of SAP HCM PA and OM concepts and processes
Corresponding PACE Profiles (Optional) PACE-FCS-HRA-PO Pers Adm OrgMgmt
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1113
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1213 copy 2011 SAP AG All rights reserved 12Confidential
Detailsdepending on
regional set-up
Need for supportfrom SAPConsulting
Sales Responsible
Request Owner (RM)
Inform onupcoming service
deployment
Prepare proposal
Activate servicedeployment
assign ServiceCoordinator
Control andmonitor service
delivery if
escalated
Sign contract
Bid Delivery
Customer
Delivery Responsible Project Lead (PL)
ServiceDelivery Owner
Assess opportunity andbreak down scope to
resources and services choose service
Review proposal Prepare contract
Stand-alone service
Customeracceptance
sign-off
Inform on signedcontract
Service Coordinator
Execute servicedeployment as
defined
Control andmonitor service
delivery ifescalated
Prepareofferproposal(fixed internal
costs)
Check deliverycapacities and
propose resources
Review andconfirm resources
(reservation)
Check scope effort androles for service delivery send service request
Review and confirmresources ifescalated
Book resources
Lead coordinateservice deployment
as defined
Monitor andvalidate
Deliverables
On-site
Remote
Assess opportunity andbreak down scope to
resources and services
choose service
In case of
escalation only
Send servicerequest
Check deliverycapacities and
propose resources
Service in projectPL acceptance
sign-off
Service Delivery ndash Bid and Delivery PhasesProcess Flow for rapid deployment of personnel admin and org management
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 813 copy 2011 SAP AG All rights reserved 8Confidential
Technology Architect - Local
Responsibilities
Act as local point-of-contact for technical questions for both SAP and customer team Validate and assist customer with landscape installations
Tasks Implement preconfigured content
Support during installation of development quality and production HCM business content (on-site)
Support during move to QA and PRD systems
Support during cutover planning
Troubleshoot and provide knowledge transfer to customer and SAP internal team
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-TAS PACE Technology Architect PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 913 copy 2011 SAP AG All rights reserved 9Confidential
Technology Consultant - GD
Responsibilities
Validate and assist customer with landscape installations Work with the HCM Application Consultant to ensure development system is up and running and accelerators are integrated with
standard process
Tasks Support customer during Data Conversion Mapping (global and local)
Knowledge transfer to enable customer to set up customer data in system
Support HCM Application Consultant during eventual defect resolution
Support during move to QA and PRD systems
Support during cutover planning
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-FCS-HRS HR Solution Technology PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1013 copy 2011 SAP AG All rights reserved 10Confidential
Application Consultant - Local
Responsibilities
Responsible for making solution recommendations Configuration and assistance with testing
Setup of a fully functional development environment
Transfer knowledge and assist customer in and setup of quality environment to deliver the fixed HCM Core RDS scope implementation
Tasks Leverage accelerators and develop scoping workshop to confirm fit
Work with customer point-of-contacts to answer questions and implement defined scope
Implement selected customer options in the system
Create deliverables defined for the service (ie Refinement workshop output Update Building Block configuration guides if necessaryunit test knowledge transfer etc)
Primary contact for integration with HCM technical resource for in-scope pre-defined configuration accelerators
Leverage project templates (ie project kick off on-boarding deck project plan) and personalize for customer to prepare for successfulkickoff and ongoing project management
Train key users
Specialist Knowledge Knowledge of HCM Core RDS implementation scope and scenarios
Knowledge of SAP HCM PA and OM concepts and processes
Corresponding PACE Profiles (Optional) PACE-FCS-HRA-PO Pers Adm OrgMgmt
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1113
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1213 copy 2011 SAP AG All rights reserved 12Confidential
Detailsdepending on
regional set-up
Need for supportfrom SAPConsulting
Sales Responsible
Request Owner (RM)
Inform onupcoming service
deployment
Prepare proposal
Activate servicedeployment
assign ServiceCoordinator
Control andmonitor service
delivery if
escalated
Sign contract
Bid Delivery
Customer
Delivery Responsible Project Lead (PL)
ServiceDelivery Owner
Assess opportunity andbreak down scope to
resources and services choose service
Review proposal Prepare contract
Stand-alone service
Customeracceptance
sign-off
Inform on signedcontract
Service Coordinator
Execute servicedeployment as
defined
Control andmonitor service
delivery ifescalated
Prepareofferproposal(fixed internal
costs)
Check deliverycapacities and
propose resources
Review andconfirm resources
(reservation)
Check scope effort androles for service delivery send service request
Review and confirmresources ifescalated
Book resources
Lead coordinateservice deployment
as defined
Monitor andvalidate
Deliverables
On-site
Remote
Assess opportunity andbreak down scope to
resources and services
choose service
In case of
escalation only
Send servicerequest
Check deliverycapacities and
propose resources
Service in projectPL acceptance
sign-off
Service Delivery ndash Bid and Delivery PhasesProcess Flow for rapid deployment of personnel admin and org management
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 913 copy 2011 SAP AG All rights reserved 9Confidential
Technology Consultant - GD
Responsibilities
Validate and assist customer with landscape installations Work with the HCM Application Consultant to ensure development system is up and running and accelerators are integrated with
standard process
Tasks Support customer during Data Conversion Mapping (global and local)
Knowledge transfer to enable customer to set up customer data in system
Support HCM Application Consultant during eventual defect resolution
Support during move to QA and PRD systems
Support during cutover planning
Specialist Knowledge SAP ERP Basis experienced
Knowledge of SAP ERP HCM
Corresponding PACE Profiles (Optional) PACE-FCS-HRS HR Solution Technology PACE-ITTS-TT-PT Platform Technology
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1013 copy 2011 SAP AG All rights reserved 10Confidential
Application Consultant - Local
Responsibilities
Responsible for making solution recommendations Configuration and assistance with testing
Setup of a fully functional development environment
Transfer knowledge and assist customer in and setup of quality environment to deliver the fixed HCM Core RDS scope implementation
Tasks Leverage accelerators and develop scoping workshop to confirm fit
Work with customer point-of-contacts to answer questions and implement defined scope
Implement selected customer options in the system
Create deliverables defined for the service (ie Refinement workshop output Update Building Block configuration guides if necessaryunit test knowledge transfer etc)
Primary contact for integration with HCM technical resource for in-scope pre-defined configuration accelerators
Leverage project templates (ie project kick off on-boarding deck project plan) and personalize for customer to prepare for successfulkickoff and ongoing project management
Train key users
Specialist Knowledge Knowledge of HCM Core RDS implementation scope and scenarios
Knowledge of SAP HCM PA and OM concepts and processes
Corresponding PACE Profiles (Optional) PACE-FCS-HRA-PO Pers Adm OrgMgmt
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1113
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1213 copy 2011 SAP AG All rights reserved 12Confidential
Detailsdepending on
regional set-up
Need for supportfrom SAPConsulting
Sales Responsible
Request Owner (RM)
Inform onupcoming service
deployment
Prepare proposal
Activate servicedeployment
assign ServiceCoordinator
Control andmonitor service
delivery if
escalated
Sign contract
Bid Delivery
Customer
Delivery Responsible Project Lead (PL)
ServiceDelivery Owner
Assess opportunity andbreak down scope to
resources and services choose service
Review proposal Prepare contract
Stand-alone service
Customeracceptance
sign-off
Inform on signedcontract
Service Coordinator
Execute servicedeployment as
defined
Control andmonitor service
delivery ifescalated
Prepareofferproposal(fixed internal
costs)
Check deliverycapacities and
propose resources
Review andconfirm resources
(reservation)
Check scope effort androles for service delivery send service request
Review and confirmresources ifescalated
Book resources
Lead coordinateservice deployment
as defined
Monitor andvalidate
Deliverables
On-site
Remote
Assess opportunity andbreak down scope to
resources and services
choose service
In case of
escalation only
Send servicerequest
Check deliverycapacities and
propose resources
Service in projectPL acceptance
sign-off
Service Delivery ndash Bid and Delivery PhasesProcess Flow for rapid deployment of personnel admin and org management
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1013 copy 2011 SAP AG All rights reserved 10Confidential
Application Consultant - Local
Responsibilities
Responsible for making solution recommendations Configuration and assistance with testing
Setup of a fully functional development environment
Transfer knowledge and assist customer in and setup of quality environment to deliver the fixed HCM Core RDS scope implementation
Tasks Leverage accelerators and develop scoping workshop to confirm fit
Work with customer point-of-contacts to answer questions and implement defined scope
Implement selected customer options in the system
Create deliverables defined for the service (ie Refinement workshop output Update Building Block configuration guides if necessaryunit test knowledge transfer etc)
Primary contact for integration with HCM technical resource for in-scope pre-defined configuration accelerators
Leverage project templates (ie project kick off on-boarding deck project plan) and personalize for customer to prepare for successfulkickoff and ongoing project management
Train key users
Specialist Knowledge Knowledge of HCM Core RDS implementation scope and scenarios
Knowledge of SAP HCM PA and OM concepts and processes
Corresponding PACE Profiles (Optional) PACE-FCS-HRA-PO Pers Adm OrgMgmt
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1113
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1213 copy 2011 SAP AG All rights reserved 12Confidential
Detailsdepending on
regional set-up
Need for supportfrom SAPConsulting
Sales Responsible
Request Owner (RM)
Inform onupcoming service
deployment
Prepare proposal
Activate servicedeployment
assign ServiceCoordinator
Control andmonitor service
delivery if
escalated
Sign contract
Bid Delivery
Customer
Delivery Responsible Project Lead (PL)
ServiceDelivery Owner
Assess opportunity andbreak down scope to
resources and services choose service
Review proposal Prepare contract
Stand-alone service
Customeracceptance
sign-off
Inform on signedcontract
Service Coordinator
Execute servicedeployment as
defined
Control andmonitor service
delivery ifescalated
Prepareofferproposal(fixed internal
costs)
Check deliverycapacities and
propose resources
Review andconfirm resources
(reservation)
Check scope effort androles for service delivery send service request
Review and confirmresources ifescalated
Book resources
Lead coordinateservice deployment
as defined
Monitor andvalidate
Deliverables
On-site
Remote
Assess opportunity andbreak down scope to
resources and services
choose service
In case of
escalation only
Send servicerequest
Check deliverycapacities and
propose resources
Service in projectPL acceptance
sign-off
Service Delivery ndash Bid and Delivery PhasesProcess Flow for rapid deployment of personnel admin and org management
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1113
raquo Organization
raquo Roles and Responsibilities
raquo Service Engagement Model
Service Delivery Model Roles andResponsibilities
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1213 copy 2011 SAP AG All rights reserved 12Confidential
Detailsdepending on
regional set-up
Need for supportfrom SAPConsulting
Sales Responsible
Request Owner (RM)
Inform onupcoming service
deployment
Prepare proposal
Activate servicedeployment
assign ServiceCoordinator
Control andmonitor service
delivery if
escalated
Sign contract
Bid Delivery
Customer
Delivery Responsible Project Lead (PL)
ServiceDelivery Owner
Assess opportunity andbreak down scope to
resources and services choose service
Review proposal Prepare contract
Stand-alone service
Customeracceptance
sign-off
Inform on signedcontract
Service Coordinator
Execute servicedeployment as
defined
Control andmonitor service
delivery ifescalated
Prepareofferproposal(fixed internal
costs)
Check deliverycapacities and
propose resources
Review andconfirm resources
(reservation)
Check scope effort androles for service delivery send service request
Review and confirmresources ifescalated
Book resources
Lead coordinateservice deployment
as defined
Monitor andvalidate
Deliverables
On-site
Remote
Assess opportunity andbreak down scope to
resources and services
choose service
In case of
escalation only
Send servicerequest
Check deliverycapacities and
propose resources
Service in projectPL acceptance
sign-off
Service Delivery ndash Bid and Delivery PhasesProcess Flow for rapid deployment of personnel admin and org management
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1213 copy 2011 SAP AG All rights reserved 12Confidential
Detailsdepending on
regional set-up
Need for supportfrom SAPConsulting
Sales Responsible
Request Owner (RM)
Inform onupcoming service
deployment
Prepare proposal
Activate servicedeployment
assign ServiceCoordinator
Control andmonitor service
delivery if
escalated
Sign contract
Bid Delivery
Customer
Delivery Responsible Project Lead (PL)
ServiceDelivery Owner
Assess opportunity andbreak down scope to
resources and services choose service
Review proposal Prepare contract
Stand-alone service
Customeracceptance
sign-off
Inform on signedcontract
Service Coordinator
Execute servicedeployment as
defined
Control andmonitor service
delivery ifescalated
Prepareofferproposal(fixed internal
costs)
Check deliverycapacities and
propose resources
Review andconfirm resources
(reservation)
Check scope effort androles for service delivery send service request
Review and confirmresources ifescalated
Book resources
Lead coordinateservice deployment
as defined
Monitor andvalidate
Deliverables
On-site
Remote
Assess opportunity andbreak down scope to
resources and services
choose service
In case of
escalation only
Send servicerequest
Check deliverycapacities and
propose resources
Service in projectPL acceptance
sign-off
Service Delivery ndash Bid and Delivery PhasesProcess Flow for rapid deployment of personnel admin and org management
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
832019 HCM Core Del Models en XX
httpslidepdfcomreaderfullhcm-core-del-models-en-xx 1313 copy 2011 SAP AG All rights reserved 13Confidential
Thank You
