HCI’s Coaching for Engagement & Performance (CEP) … · 2019-12-17 · HCI’s Coaching for Engagement & Performance Certification Course 3 3 Two Day Course Certificate of Cloud

HCI’s Coaching for Engagement & Performance

(CEP) Certification Course Drive productivity, empower teams and support revenue growth with

forward-focused coaching strategies

Vertical Human Resource

Type Certification-led

Sub-Category Talent

Website Course page

jointly presented by

_______________________________________________________________________________________ HCI’s Coaching for Engagement & Performance Certification Course 2

Hello there

You've considered embarking on an exciting journey to

strengthen your professional status and career trajectory. The

choice to obtain professional certification and/or further

credentials in the subject matter area that you choose to

specialise in, puts a powerful tool in your hands.

It will bring you competitive edge, career progression and

market opportunity.

This brochure provides information about the course of your

choice. There is a wide selection of other courses on our

website, a selection that is constantly added and improved

upon. Feel free to email or call us if you need help with

anything.

We welcome the chance to be part of your learning journey.

Sincerely

Rowena Morais

Programme Director

[email protected]

Welcome Note

Rowena Morais

Programme Director

[email protected]


3

Two Day Course Drive engagement, productivity and business results with

this one-of-a-kind certification course. You’ll learn how to

leverage coaching to improve the way you develop your

talent. You’ll gain the tools necessary to cascade

coaching skills and capabilities to managers and leaders

throughout your organisation, maximising potential and

driving growth across the enterprise.

Leverage Coaching for a

Competitive Edge

Organisations need managers and leaders who use

coaching skills to empower employees to achieve

organisational goals, yet HCI research has shown that HR

leaders continue to struggle with manager quality.

Managers are expected to coach but aren’t given the

tools and knowledge necessary to coach effectively and

aren’t held accountable for the impact coaching has on

teams and the business.

The business impact is real.

HCI research has shown that, year over year,

organisations that effectively leverage coaching

consistently realise higher revenue growth than peer

companies that don’t embrace coaching.

COURSE OFFERINGS

Rowena Morais

Programme Director

[email protected]

TECHNOLOGY

HUMAN RESOURCE

Certificate of Cloud Security Knowledge

Cloud Technology Associate

Business Architecture - Techniques &

Deliverables

Business Process Management - Techniques

& Deliverables

Internal Consulting Skills – Foundation Level

Internal Consulting Skills – Advanced Level

HCI's The Strategic Human Resources

Business Partner (sHRBP)

HCI’s Change Management for HR (CMHR)

HCI's Strategic Workforce Planning (SWP)

HCI's Human Capital Strategist (HCS)

HCI's Leadership Development & Succession

Strategist (LDSS)

HCI’s Coaching for Engagement and

Performance (CEP)

HCI's Strategic Talent Acquisition (STA)

HCI's Analytics for Talent Management (ATM)

Course Background


Learning Objectives

Background

By equipping employees with the tools and knowledge to respond, problem-solve and adapt in real

time, managers and leaders realise tangible benefits such as improved team functioning, increased

engagement, faster leadership development and increased productivity. This course gives strategic

HR leaders a scalable, actionable framework for building coaching skills and abilities into the fabric

of their organisation, transforming the manager-employee relationship and driving measurable

business results.

2-day interactive session

In-person open enrolment or in-house offering

Includes industry-recognised certification

Supports HRCI and SHRM re-certification

What You’ll Learn HCI’s Model for a Sustainable Coaching Culture provides a complete roadmap for using coaching

throughout your organisation as a tool to drive growth, development and engagement. You’ll gain

immediately actionable resources, tools and techniques to integrate coaching into day-to-day

interactions happening up, down and across your organisation. The model recognises that

coaching’s positive organisational impact is powered through internal practitioner coaches, external

coaches and managers and leaders who coach their people. Leaders, managers and employees

share accountability and responsibility for fostering a supportive environment, leading to powerful

coaching conversations and maximising individual and team performance through the right kind of

growth and development activities.


Learning Objectives

What You’ll Learn

Learn the attributes of a strong coaching culture, powered by research and real

company outcomes and how you can immediately begin to be more effective in

your use of coaching across the organisation; Be given a complete roadmap for implementing, integrating and communicating a

coaching approach, with emphasis on the competencies and tools for managers

and leaders using coaching skills; Learn to improve organisational results through coaching among all employees,

while addressing (and helping change) the negative connotation of coaching being a

remedial measure that it has carried in the past; Gain innovative and practical models, tools and techniques for embedding coaching

behaviours and activities in your organisation.

Traditional View HCI’s View

Coaching is a remedial activity designed to

“fix” a problem.

Coaching drives development, growth,

engagement and performance and the

value of coaching must be communicated

across the organisation.

Coaching is reserved for senior leaders and

delivered via external partners.

Coaching must be accessible to all

employees and is a shared responsibility

among leaders, employees and managers.

Coaching is an assumed skill for managers. Coaching skills must be taught, practised

and supported at the organisational level.


Audience

Who Should Attend

This curriculum is for professionals looking for a

way to get started with and/or effectively

leverage the impact of a new model for

coaching in their organisation.

Some of the roles that will benefit include:

HR practitioner, manager and leader;

Learning and Development Manager;

Director of Learning;

Business Unit Manager/Director;

Organisational Development Specialist or

Consultant;

Communications Managers or Specialists;

Anyone who oversees coaching activities or

programmes.


HCI’s Approach to Learning

Human Capital Institute

provides solutions that

advance the practice of

human capital and strategic

talent management.

HCI is a global clearinghouse

and catalyst for new ideas

and next practices and a

resource for the most

progressive organisations and

executives in the world, with

over 20,000 participants

trained through our

education programmes.

HCI courses use the most

current insights, perspectives

and original research to

create a highly adaptive,

interactive, and collaborative

learning experience that

incorporates:

■ intense focus on building

strategic perspective and

enabling better decision-

making;

■ guided action planning to

ensure on-the-job utilisation

and produce measurable

results;

■ a blended, learner-centred

approach to maximise

engagement and outcomes;

and

■ an extensive library of

learning resources and

comprehensive toolkits for

deeper learning and

application.


Business Impact of a Coaching Culture

Impacts and benefits;

ICF Prism Award Framework: Impact,

Standards, Strategy, and Sustainability;

Impact questionnaire;

Kirkpatrick/Phillips Levels of Evaluation

applied to coaching;

Return on Investment (ROI) quiz;

Return on Expectations model;

The value of coaching;

Defining the value proposition.

Managers Using Coaching Skills

Jennifer Long, Management: Possible:

Coaching for Performance;

Coaching skills for managers;

ICF Core Competencies for coaching;

Inventory of coaching conversation

models: GROW, CLEAR, and OSKAR;

Coaching conversations in action;

The Linde Group: Coaching;

Skills for Managers Case Study;

Day one wrap up.

Curriculum Guide

PHASE 1: DEFINE

What is a Culture of Coaching?

Introduction to Coaching

Defining coaching;

What is successful coaching?;

NASA, Johnson Space Center: Understanding

Coaching;

The three coaching modalities;

Coaching vs. mentoring, managing and

feedback;

Types of coaching interactions.

Culture of Coaching

Defining a coaching culture;

Hawkins’ strategy for a coaching culture;

Top results and benefits of a strong coaching

culture;

Key findings from HCI-International Coaching

Federation (ICF) 2016 research;

Suffolk Construction, Mayo Clinic and NASA:

Coaching Cultures in Practice;

HCI’s Sustainable Coaching Culture Model;

Oracle: Lessons Learned.

Coaching, Development and Performance

Replacement between coaching, development

and performance;

Dr. David Rock, Neuro Leadership Institute: The

Impact of a Growth Mindset;

T-Mobile: Performance Management Case Study;

Adobe: Check-ins & Giving Feedback Case Study.


Curriculum Guide

PHASE 3: DEVELOP

How to Implement a Coaching Culture

Coaching Culture Realities

Barriers and challenges;

Most common impediments to using

coaching skills (from HCI-ICF research);

Coaching culture risk assessment;

Culture change challenges;

Building leadership accountability;

Movado: Accountability Case Study.

Driving Adoption of a Coaching Culture

Edgar Schein’s organisational culture

model;

Your role in change management;

The ABC’s of Change Management;

Communication plan;

Coaching culture talk track.

Activating a Coaching Culture

Insights from the field;

Nike: Initiating Coaching Conversations;

Coaching culture project plan;

Program conclusion and wrap up.

Conclusion

Action Planner review next steps.

PHASE 2: DESIGN

What Infrastructure is Right for your

Organisation?

Coaching Skills Assessment

Continue Your Journey assessment;

Training for managers/leaders using

coaching skills;

Support for ongoing training.

Designing a Coaching-Centred Enterprise

Using HCI’s Sustainable Coaching Culture

Model as a design roadmap;

Hawkins’ Foundational Coaching Strategy;

Desired state analysis;

Shawna Corden, PCC: Tips for Finding the

Right Coaching Mix;

Coaching Approach tool.


;

Why HCI?

AUDIENCE

PROFILE

195, 000 HCI members

worldwide;

18 % in emerging

markets;

96 % of the Fortune

500;

77 % of the Inc 500;

52, 000 mid-sized

firms;

726 colleges &

universities;

all major federal

agencies and all

brances of the military.

Online Talent Communities

world's largest aggregator

of open source news,

information and research at

the intersection of human

capital and business

strategy.

access to over 100, 000

articles, white papers and

case studies;

digital library of over 1,800

webcasts, podcasts and

videos;

daily feed of over 200

expert blogs.

HCI Alumni

Since 2005, more than 20,000

progressive talent leaders have

taken an HCI education course.

As a participant, you will receive

complimentary Community

Membership with HCI.


Certification - Exam Info

CERTIFICATION

In order to receive your

certification you must pass a

test receiving a score of 80%

or higher.

RE-CERTIFICATION

Each certification is valid

for 3 year period;

Renewal is based on

continuing education

credits that demonstrate

currency in the field;

Credits may be earned by

attending HCI learning

events, completing

additional courses or

through outside

educational activities;

The accumulation of 60

credits extends the

certification for three

additional years.

THE EXAM

Multiple choice exam;

Exam must be taken

within six months of

course completion – no

extension of time given;

Exam consists of between

40-60 questions

depending on which

course is taken;

Pass score of 80%;

Up to three attempts

provided to take the

exam.

CREDITS

1. Approved for 13 General

recertification credit hours

towards PHR®, SPHR® and

GPHR® recertification

through the HR Certification

Institute;

2. SHRM has pre-approved this

certification for 13

Professional Development

Credits (PDCs) toward SHRM-

CPSM

or SHRM-SCPSM

certifications. The Human

Capital Institute is recognised

by SHRM to offer Professional

Development Credits (PDCs)

for courses named above.


Faculty

Ron Thomas MHCS SWP GHCS CEP

Cited by CIPD as one of the

top five HR thinkers in the

MENA region, Ron Thomas

MHCS SWP GHCS is

Managing Director at Strategy

Focused Group - MENA based

in Dubai.

Ron was formerly CEO, Great

Place to Work Gulf and the

former CHRO for the RGTS

Group in Riyadh, Saudi

Arabia. A senior faculty

member of the Human

Capital Institute (HCI), he

holds HCI certification as a

Master Human Capital

Strategist (MHCS) and

Strategic Workforce Planner

(SWP) and more.

He has held senior level

positions within Xerox HR

Services, IBM and Martha

Stewart Living. Board

memberships include the

Harvard Business Review

Advisory Council, McKinsey

Quarterly Executive Online

Panel and HCI's Expert

Advisory Council on Talent

Management Strategy.

His writing has been featured

in the New York Times, Wall

Street Journal, Crain's NY

Business, Workforce

Management Magazine,

TLNT.com, CEO.com, People

and Management Magazine

and Vertical Distinct.

A sought after keynote

speaker, he was recently

named one of the "50 Most

Talented Global HR Leaders in

Asia" by the World HRD

Congress.


Faculty

Joel Farnworth Joel Farnworth, MAML, is

currently Managing Partner for

Kasemsri Farnworth &

Associates, a Strategy,

Leadership and Advanced HR

Services company based in

Bangkok, serving the Asia

Pacific and MENA regions.

Prior to this role, Joel spent 22

years in various international

HR roles with HSBC including:

• Global Head of Talent,

Learning and ODD;

• Head of HR for Thailand,

India and MENA;

• Asia Pacific Training

Adviser.

He has worked in 38 countries

and with more than 50

nationalities.

In both his permanent and

consulting roles, Joel has

extensive experience working

with CEOs and top teams to

develop regional and local HR

resources that deliver

impactful service at

international standards.

He focuses primarily on

services that drive

competitive advantage and

business success: strategic

advice, performance,

rewards, talent and ODD

management with particular

emphasis on creation of

appropriate key metrics to

track progress and identify

further improvements.

Joel is a sought-after change

agent and HR adviser with

experience that spans

multiple industries,

geographies and cultures.

This combination of research

and experience guide Joel’s

proven approach to

leadership development.

Whether as a guest speaker

or one-on-one coach, Joel’s

understanding of effective

leadership and his strategies

for building leaders continue

to be requested from new

and repeat clients alike.

In addition to his MA in

Management Learning, he

holds Chartered Fellow status

with CIPD and has had the

benefit of significant personal

development at Michigan

Business School and Roffey

Park. He is accredited in the

use of a number of

assessment and development

tools including De Bono’s Six

Thinking Hats, OPQ, PAPI and

Myers-Briggs.


Faculty

Sharma Kumari

Sharma Kumari is founder of

Step by Stepz Solutions based

in Kuala Lumpur, Malaysia.

She has more than 25 years of

experience consulting,

coaching, and training clients

in HR, change management,

and behavioural

communication. She has

worked in numerous

industries with assignments in

Asia-Pacific, Australia, Europe,

and North America. Her most

recent formal employment

was at a shared services

centre of an international

organisation with more than

50,000 employees worldwide.

As a Training & Talent

Development Lead, Sharma

managed employee

development from graduate

trainees to senior leadership

including succession

planning. She also served as

an adjunct lecturer at a local

university on the topic of

“Thinking Skills &

Communication.” As an

accomplished Certified

Assessor for Assessment &

Development Centres,

Sharma has been the lead

assessor for more than 40

candidates earmarked for mid

to senior positions. She is also

a Certified Talent

Management Assessor,

PROSCI Certified Change

Management Practitioner,

Impact System Coach, NLP

Practitioner, and Coloured

Brain Communication Trainer.

Sharma is qualified to

administer DISC & WorkPlace

Big5 profiling tools and has

been recognised as 101 Top

Global Training &

Development Minds at the

World HRD Congress in

Mumbai. Sharma has an MA

in Communication

Management and a BA Hons

in Mass Communication. She

is a Professional Member and

Exco of the Malaysian

Association of Professional

Speakers and a member of

both the Malaysian Institute

of Management and

Malaysian Institute of HR

Management.


Additional Information

Important Note 1. This course is brought to

you in partnership with The

Human Capital Institute.

2. Terms and conditions

apply. Please visit Vertical

Distinct for the full terms

Locations

Geographies covered :

Asia Pacific | Africa | Europe

Complete and updated list of

all cities and dates are

available on

www.verticaldistinct.com

Faculty The course is delivered by a

single approved faculty

member. Faculty are assigned

to teach classes in any

number of locations. Changes

to the schedule may arise

from time to time and may

result in changes to assigned

faculty.

Prerequisites

None applicable.

Inclusives A meal and light refreshments will be provided at this course.

This price is inclusive of the cost of taking the exam.

http://verticaldistinct.com/company-information/terms-and-conditions/

http://verticaldistinct.com/company-information/terms-and-conditions/


VERTICAL DISTINCT SDN BHD A-5-10 Empire Tower, SS16/1, Subang Jaya

Selangor Darul Ehsan, Malaysia.

+603 5021 8352 | [email protected]

www.verticaldistinct.com

From 2019 onwards, offering classes in major cities across Australia

For more details, contact Rowena Morais

[email protected] | +61 432 621 793

http://www.verticaldistinct.com

mailto:[email protected]

http://www.verticaldistinct.com/

mailto:[email protected]

Documents

HCI’s Coaching for Engagement & Performance (CEP) … · 2019-12-17 · HCI’s Coaching for Engagement & Performance Certification Course 3 3 Two Day Course Certificate of Cloud