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Harnessing the Power of Web 2.0 Technologies for Improved Public
ServicesMeredith Farkas
September 10, 2007
Blogs
Wikis
RSS
IM
Why won’t it work?
•No pressing need for it
•No staff support
•No plans for maintaining it
BlogsWikis
RSS
IM
Public Services Web 2.0 Toolbox
How do you share info related to
public services?
Reference blog
Reference wiki
Outward-facing Web 2.0 tools
Suggestion blog
RSS feed new books by subject
Wiki subject guide
MySpace
MySpace
Screencasts for instruction
Strategies for Implementing
Social Software
Avoid technolust
Will it improve library services? Will patrons use
it?
Involve staff at all levels in planning
Start small and keep it simple
Consider maintenance and
sustainability
Must integrate into staff workflow
Training for staff and patrons
In marketing focus on the functionality
