JUSTIN A. HARMON Email:JustinHarmon9@gmail.com

Phone: (+001)818-807-5601 Web: www.linkedin.com/in/justinharmon9/

MEMBERSHIP MANAGEMENT / ACQUISITION MARKETING / ECOMMERCE & MOBILE SOLUTIONS Managed profitable businesses including contact center businesses, eCommerce stores, subscriber acquisition and mobile marketing. Record of success in recognizing growth opportunities, revitalizing operations and effectively managing costs. Negotiated overseas contracts, has worked in multiple countries and closed millions in corporate business. Managed staffs as large as 4,000 people and revenues of $56M annually. Thought leader with a proven track record of leading transformational change. Core competencies include:

Operations Management Business Development Growth Strategies Sales Management Expatriate Experience Startup Situations

International Experience Marketing Strategies P&L Accountability Cost Control Staff Development Negotiations

Turnarounds Process Improvements Customer Care Mergers & Acquisitions Regulatory Compliance Vendor Relations

SELECTED ACCOMPLISHMENTS

Generated $2M for the sale of key Opera Telecom assets while allowing company to re-enter the US market. Entire organization had been running off a global platform with the exception of the US, which had been using legacy systems requiring full support. Conceived idea that the US operation could migrate to the global platform and seamlessly transition. Brokered deal to sell assets existing on legacy platform, adding much need cash to the company and transitioned key team members to new company. Revitalized Opera Telecom from a cash shortfall to profitable status within two months. Inherited business that was losing capital on a monthly basis and threatened with closing. Evaluated short term sales strategy and operational costs. Developed recovery plan that focused on growing existing business and eliminating marketing expenses. Presented recommendations to the Board of Directors and received permission to implement the plan. Reduced monthly operating costs 60% while maintaining monthly revenue. Revamped AOL’s customer care program that led to an additional $5M in its first year. AOL’s eCommerce business had been thriving, yet costs associated with customer care were negatively impacting profit margin. Analyzed potential cost reductions without jeopardizing customer service. Determined money could be invested in sales training that included an affinity up sell program. Established team to develop an affinity matrix for all products and implemented up sell program. The $5M that was generated in the first year offset costs two-fold.

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CAREER SUMMARY

Consultant (Sr Director of Operations and Account Management) Fusion Contact Solutions, a boutique Customer Experience and Reporting Intelligence business 2014 to 2015

• Responsible for day to day Operational Account Management as well as Client Services Management • Verticals included Healthcare, Direct Response Sales, VOIP Services, and Food & Beverage • Stakeholder influence largely involved calibration on Reporting Intelligence and Training & Development, focused on

Customer Experience optimization • Responsibility for P&L and other financial metrics are confidential

Vice President of Account Operations The Results Companies, a $130 M progressive BPO and Business Intelligence company 2011 to 2013

• Managed, and lived as an Expat, in two international territories including Mexico and the Philippines • Directly responsible for staff of 4,000 and $56M in revenue • Ownership for Client Services Team, Operations, and Business Administration with 8 direct reports and 4,000

indirects Achieved 2012 ICT Awards ‘Fastest Growing BPO in the Philippines’, as well as nomination for ‘Best Quality Program’

• Business development responsibilities across US, Philippines, and Mexico • Actively involved in due diligence process for acquisitions, mergers, and joint ventures • Key stakeholder and product champion for multiple continuous improvement and business intelligence products • Responsible for growing the business from 1000 employees to 4000 employees over the course of a year

Director of Retention Examiner.com, the leading local news website, a subsidiary of Anschutz Entertainment Group 2010 to 2010

• As an individual contributor, was responsible for bolstering content generation from free lance writers to increase page views and larger writer contributions across the network

• Responsible for developing Examiner.com loyalty program, giving ‘Examiners’ exclusive access to deals through developed partnerships, that were ideally relevant to the channel that they developed content for (ie: sports, travel & leisure, etc..)

• Pioneered Executive Speaker Series, that allowed writers (largely amateur or ‘pro-am’) to get real time coaching from industry veterans spanning both traditional print and online media sources

CEO / Managing Director (United States) Oxygen 8 Communications, startup division of $55M Oxygen 8 Communication, formerly Opera Telecom 2006 to 2009

• Reported to Board of Directors, managing business in US, Canada, Brazil, UK, Ireland, Australia, and South Africa • Led all aspects of a startup business including business incorporation; office lease, layout and organization; staffing;

budget development, P&L management; and vendor and supplier procurement. • Managed all aspects of division operations including sales, marketing, vendor coordination and a $14M P&L. • With consent of Board of Directors, brokered profitable asset sales of business units; $1M and $2M on respective

sales • Secured contracts with two professional sports teams, one of the world’s largest print syndicates, and multiple food and

beverage businesses. • Acquired 1MM mobile content subscriptions from scratch, within a period of 7 months

Program Director / Senior Marketing Manager AOL LLC, an Internet division of industry giant Time Warner 2002 to 2006

• Led all inbound customer care (phone, chat, email) for Shop Direct, a $300M eCommerce division of AOL.

• Coordinated with buyers, online store and marketing to drive ARPU, minimize returns, and bolster repeat purchasing in eCommerce business

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• Directed group of consultants to implement affinity cross sell program generating an incremental $5M in revenue • Member of Acquisition Marketing Strategy & Planning team acting as the conduit between marketing organization and

inbound call center operations, focused on subscriber growth, marketing efficiency, and multiple product line training • Responsible for forecasting and budget process which included extensive scenario modeling across multiple product

lines. Successfully managed within a 3% variance on a consistent basis • Generated 40% of the company's total Broadband Acquisitions through inbound call centers, via coordination with all

acquisition marketing channels including DR, Online, Print & Alt Media, Partner, OEM, and Brand • Co-managed a $42M annual budget and four direct reports.

Call Center Director / Regional Training & Quality Manager / Start-Ups StarTek, Inc., a leading provider of outsourcing and customer care solutions 1998 to 2002 Call Center Director / Startup Operations Manager APAC Teleservices, Inc., a provider of high-volume telephone-based services 1995 to 1998

Excerpts of LinkedIn Recommendations for Justin Harmon, see all @ www.linkedin.com/in/justinharmon9

“Justin is a truly capable leader, effective marketer, talented operations lead, and one of the people I feel that you truly need at a high level on a winning team. He is consistently resourceful and lives in a fast paced and positive “let’s get this done” mode that energizes the people around him at all levels. While working with Justin I was particularly impressed with his ability to find the right people and resources in the organization to support our initiatives when there was no map to follow. He gets things done through relationships, sharing ideas, listening, and aligning people with seemingly competing priorities into unified work groups in what can be highly matrixed environments. Justin always brings his head and his sense of fun to what he does, and that helps everyone enjoy their roles no matter how daunting the objective may be. I would be honored to work with Justin again if the opportunity presents itself to us.”

(Name redacted), Executive Director, AOL; managed Justin at AOL

“Justin is a born leader and skilled manager; I consider the time I spent working for him at Oxygen 8 the most valuable experience of my career. Justin's entrepreneurial spirit enables him to not only identify emerging markets but also build solid business plans around them. Justin's operational experience affords him the ability to define the roadmap and metrics of a successful execution while his natural motivational qualities makes his staff focused and driven on achieving that common goal. As an executive possessing three of the most important characteristics of any senior manager, I recommend Justin without hesitation and believe he would be an asset to any organization.”

(Name redacted), Director of Sales, Oxygen 8 Communications, Inc. reported to Justin at Oxygen 8 Communications, Inc.

“Working with Justin was one of the most rewarding experiences of my career.

During our years working together, it was his entrepreneurial spirit, exceptional leadership skills and unyielding dedication that helped us reach our goals year after year. One of his greatest strengths is the ability to build relationships which allows him to work very well within highly matrixed organizations. He is a results-oriented and a team player. He would be an exceptional asset to any organization and hope to get the opportunity to work with Justin again.”

(Name redacted), Director of Marketing, Conde Naste, worked with Justin at AOL, LLC