a..

Happy International Women’s Day We thank all the women for

their continuous love, strength

and devotion for making this

world a beautiful place to live.

New Launch:

Global link system – Easy way to bring remittance to Nepal from Gulf

and other countries.

During the visit, we entered into agreement with Emirates International

Exchange (Dubai, UAE), Trust Exchange Co. (Doha, Qatar) and Mustafa Sultan

Exchange Co. (Muscat, Oman). We will start receiving the remittances from

these centers soon. We hope to expand the service in other countries as well in

days to come.

Inauguration of Durbarmarg Main Branch (New Premises )

by Mr. Siddhartha Sengupta Dy.MD & GE(IB), State Bank of India,

Mr. Sujit Kumar Verma, CGM (IB) State Bank of India and

Ms. Hasana Sharma, Chairperson, Nepal SBI Bank Ltd.

Vol 01 :: Magh, Falgun & Chaitra 2072 :: Bank’s Quarterly Magazine

NEPAL SBI Mobile Wallet

NSBL is the first leading Bank in the country to have received NRB’s approval

for Mobile Wallet service. It is premium mobile banking service that can be

operated through mobile phone. The service will be instrumental not only in

bringing previously unbanked population into the formal banking channel but

also to add convenience to serving existing customers. Nepal SBI Bank is among

a few commercial banks in Nepal which have come out with a complete range of

services to Mobile Banking and Mobile Wallet System.

In this issue

Opening of NSBL Durbarmarg Branch at New Premises. P1

Message from CEO. P2

Becoming the Boss. P3

My friend Philip and life time pass & NSBL Friday Forum. P4

NSBL CSR Activities. P5

NSBL Other Activities. P6

Fact Station. P7

Measuring Our Success. P8

VISION AND MISSION OF NEPAL SBI BANK

To be a state of the art, customer centric, values driven and professionally managed bank; committed to high standards of good corporate governance practices; perpetual enhancement of the wealth of all stakeholders and the society. Over the years, we have grown larger and stronger - in terms of business, geography and resources. This has been achieved by relying on the fundamentals of customer service of top order. Our achievements have come through quality, consistency and transparency of capital base, sound liquidity, a robust risk management framework coupled with the practice of good corporate governance and above all, the tireless focus on customer satisfaction.

The Bank’s Mission is to provide one stop solution to all the banking needs for the customer through a highly

motivated professional and efficient human resource pool. Promoting sustainable business growth by providing High quality customer service, customer care and ensuring efficient use of Information Technology in a cost efficient manner. Meeting the expectations of all stakeholders through transparent, true and fair disclosures and responsive management, practices/principles. Strive to fulfill corporate social responsibility in Nepal with emphasis to growth in business.

OUR ASPIRATION

To be the most trusted and preferred banking utility/financial service provider in Nepal.

OUR COMMITMENT

First in Customer Satisfaction.

Mr. Anukool Bhatnagar

Managing Director Nepal SBI Bank Ltd.

“Message from the CEO” It’s my pleasure to welcome all readers,

stakeholders and well-wishers to this first

edition of our quarterly newsletter

“ Laligurans”. Nepal SBI Bank has

successfully completed 22 years of its

operation. The Bank is marching well on

its way for achieving its objectives and

goals. We respect and eagerly try to

understand the needs of customers and

find out solutions for the problems and

concerns. This is the backbone of our

success.

With Warm Wishes

Anukool Bhatnagar, MD , CEO

Nepal SBI Bank Limited

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“Future of every person depends upon his/ her own

today’s activities”.

Becoming the boss (A Harvard Business Review Article)

The earliest test of leadership comes with that first assignment to manage others.

Most new managers initially fail this test because of a set of common

misconceptions about what it means to be in charge.

Customer Retention

In the face of rising costs incurred by

attempts to win new customers, the need

for good client relations is, at present,

very important both for industrial

concerns and the service industry and

therefore forms part of any good sales

training. Experts believe that companies

in the service industry could raise their

profits by 100%, if they succeed in

stopping 5% more clients from going over

to the opposition.

Research was carried out in order to

establish the cost of one lost client and

the contribution long-term clients make

towards covering costs.

A credit-card company discovered, for

example, that £51 must be spent to win

one new credit-card customer. In the first

year, the client makes £30 profit for the

company, and in the fifth year £55. The

five year profit runs to £220. An industrial

cleaning firm earns £980 per client in five

years, a wholesaler £577 and an auto

repair workshop £306.

The advantages of long-term client

relations: As a rule, customers of the

service industry buy more from year to

year. As a result the costs reduce and the

contribution made by the client towards

covering costs increases. It becomes

easier and cheaper to work with the

client, the more the company increasingly

gains from the experience.

Companies with loyal, long-term

customers can often charge more for their

products and services. Many salespeople

are happy to pay a few pounds more for

overnight hotel accommodation, if they

know that they will be well looked after.

Loyal, long-term customers are also good

publicity. Locally, clients will frequently

perform an invaluable word-of-mouth

publicity for your product or for the

service you provide. Building societies

found that someone else recommends

every third house buyer. If a company

reduces the customer fluctuation rate,

profits soar.

Even for the most gifted individuals, the

process of becoming a leader is an arduous,

albeit rewarding, journey of continuous

learning and self-development. The initial

test along the path is so fundamental that

we often overlook it: becoming a boss for

the first time. That’s a shame, because the

trials involved in this rite of passage have

serious consequences for both the

individual and the organization. Executives

are shaped irrevocably by their first

management positions. Decades later, they

recall those first months as transformational

experiences that forged their leadership

philosophies and styles in ways that may

continue to haunt and hobble them

throughout their careers.

Organizations suffer considerable human

and financial costs when a person who has

been promoted because of strong individual

performance and qualifications fails to

adjust successfully to management

responsibilities. The failures aren’t

surprising, given the difficulty of the

transition. Ask any new manager about the

early days of being a boss—indeed, ask any

senior executive to recall how he or she felt

as a new manager. If you get an honest

answer, you’ll hear a tale of disorientation

and, for some, overwhelming confusion. The

new role didn’t feel anything like it was

supposed to. It felt too big for any one

person to handle. And whatever its scope, it

sure didn’t seem to have anything to do

with leadership. In the words of one new

branch manager at a securities firm: “Do

you know how hard it is to be the boss when

you are so out of control? It’s hard to

verbalize. It’s the feeling you get when you

have a child. On day X minus 1, you still

don’t have a child. On day X, all of a sudden

you’re a mother or a father and you’re

supposed to know everything there is to

know about taking care of a kid.” Given the

significance and difficulty of this first

leadership test, it’s surprising how little

attention has been paid to the experiences

of new managers and the challenges they

face. The shelves are lined with books

describing effective and successful leaders.

But very few address the challenges of

learning to lead, especially for the first-time

manager.

For the past 15 years or so, I’ve studied

people making major career transitions to

management, focusing in particular on the

star performer who is promoted to

manager. My original ambition was to

provide a forum for new managers to speak

in their own words about what it means to

learn to manage. I initially followed 19 new

managers over the course of their first year

in an effort to get a rare glimpse into their

subjective experience: What did they find

most difficult? What did they need to learn?

How did they go about learning it? What

resources did they rely upon to ease the

transition and master their new

assignments? Since my original research,

which I described in the first edition of

Becoming a Manager, published in 1992,

I’ve continued to study the personal

transformation involved when someone

becomes a boss. I’ve written case studies

about new managers in a variety of

functions and industries and have designed

and led new manager leadership programs

for companies and not-for-profit

organizations. As firms have become leaner

and more dynamic—with different units

working together to offer integrated

products and services and with companies

working with suppliers, customers, and

competitors in an array of strategic

alliances—new managers have described a

transition that gets harder all the time.

Let me emphasize that the struggles these

new managers face represent the norm, not

the exception. These aren’t impaired

managers operating in dysfunctional

organizations. They’re ordinary people

facing ordinary adjustment problems. The

vast majority of them survives the transition

and learns to function in their new role.

My Friend Phillip and the Lifetime Pass

What is LIBOR Rate?

An interest rate at which banks

can borrow funds, in marketable

size, from other banks in the

London interbank market. The

LIBOR is fixed on a daily basis by

the British Bankers' Association.

The LIBOR is derived from a

filtered average of the world's

most creditworthy banks'

interbank deposit rates for larger

loans with maturities between

overnight and one full year.

Central Depository

System

CDS is an electronic book-entry

system used to record and

maintain securities and to register

the transfer of securities.

The system changes the

ownership of securities without

any physical movement or

endorsement of certificates and

execution of transfer instruments.

CDS facilitates equity, debt and

other financial instruments in the

Nepali Capital Market. It manages

Ordinary & Preference shares,

Bonds, Mutual Funds etc.

Over the years, the recommendations of my

friend Phillip have led me to work with three

of my favorite clients. I am certain that my

relationships with these three clients have

helped me meet many other wonderful

people. Needless to say, I owe Phillip—a lot.

Without him, these relationships wouldn’t

have happened.

Phillip is bright, friendly, and inspiring.

Sometimes his ideas pay off in a huge way.

He is very successful. But this brilliant,

creative, friendly man has a bit of difficulty

when it comes to small commitments. These

little behaviors are annoying things—last-

minute cancellations, missed phone calls,

and the like. While they do disrupt my life a

little bit, it’s nothing really major that would

make me back out of the relationship. Phillip

always apologizes for these minor defects. I

always accept his apology. When I take all

the good things and weigh them against the

times he’s let me down, he is so far ahead on

the great stuff that he gets a “lifetime pass.”

And, I tell him so. When I do, he feels good

and I feel better for forgiving him for being a

chair. To this day, we are friends. I am his

friend because when I consider someone’s

actions, I ask myself: “Am I better off or

worse off because of having this person in

my life?”

With Phillip, the answer has always been,

and will always be, in his favor. Phillip has

been such a good friend and having him in

my life has been such a good thing that I am

grateful. This will always override any of his

“negative” behaviors. That’s a lifetime pass.

How many people do you have in your life to

whom you have given a lifetime pass? Is the

number high or low in your opinion? Most

people want a higher number.

Source: Just let it go!: Being realistic about what

we can and cannot change by Marshall

Goldsmith | Leader To Leader, No.58, Fall 2010

NSBL Friday Forum The First NSBL Friday Forum was conducted on 29th January 2016. Reputed

industrialist and executive member of FNCCI and Managing Director of Deurali

Janata Pharmaceuticals Mr. Hari Bhakta Sharma was the chief guest of the

program. During the discussion Mr. Sharma shared his experience and briefed

the importance of customer and issue related to customer satisfaction and

growth and continuity of the organization. The impact of the contemporary

economic issue on the industries and banking sector was discussed in the

length. The forum was attended by Mr. Anukool Bhatnagar, MD (CEO) of NSBL,

Mr. V.K.Tyagi Dy CEO (COO), Mr. Priya Ranjan ,CFO , Mr. DevRaj Adhikari CCO

and other department head of the Bank.

Mr. Sharma conveyed thanks to NSBL for their continuous support from last 21

years to their manufacturing industry.

NSBL Adventure Club: In order to familiarize NSBL to the general public NSBL Adventure Club was formed and first adventure program was

conducted at Swoyambhu Nath Temple area on 30.01.2016. CEO, CFO, CCO, Department head and other staff members of the bank participated in

the program.

NSBL CSR Activities

Sponsored the International Mega Campaign “Asia TRY

2016“ organized by Independent Living Centre for person with Disabilities, Kathmandu (CIL-Kathmandu) at

Bhrikutimandap, Kathmandu.

Sponsored the “ The first COAS open Marathon 2072“ organized by GoN, Defense Ministry, Nepal Army on the

occasion of Nepalese Army day 2072 & Mahashivaratri“ Bhrikutimandap, Kathmandu.

Distributed clothes to old age women of “Aamako Ghar “on the special occasion of International Women’s Day

2016 at Soaltee Mode, Ravi Bhawan,Kathmandu.

Sponsored the title prize “Best Striker” of Rs 11,000/- on 18th

Budhasubba Gold Cup Tournament held at Dharan, Nepal.

Donated four book shelves to Ratna Pustakalaya located at

mid-Baneshwor of Kathmandu.

Staff members collected and distributed clothes for more

than 400 earthquake victims of Gumba VDC, Sindhupalchowk District.

Nepal SBI Bank Limited and Nepal Clearing House Limited

have signed an agreement for Interbank Payment system (NCHL-IPS).

NSBL Other Activities

Staff members of Nepal SBI Bank Ltd. on Corporate Media Race “Sixth Hero Kantipur Half Marathon” on 19th

February, 2016 organized by Kantipur Publication Pvt. Ltd.

22nd Annual General Meeting of Nepal SBI Bank Ltd held on

7th February, 2016 at Army Officer's Club.

NSBL Adventure Club was formed and first adventure program was conducted at Swoyambhu Nath Temple. Staff

members of the bank participated in the program.

Glimpse of NSBL Friday Forum dated 29.01.2016 with our special guest, Founder and Executive Director of Deurali-

Janta Pharmaceutical P. Ltd. Mr. Hari Bhakta Sharma.

NSBL Tech Learning program conducted at Butwal Branch in

order to familirize our customer regarding the use of our Technology Product.

Fact Fact Fact Fact ----StationStationStationStation

1. The original Apple logo was designed in 1976 by Ronald Wayne which depicts Isaac Newton sitting under an

apple tree. The phrase on the outside border reads, “Newton… A Mind Forever Voyaging Through Strange

Seas of Thought … Alone.” It was replaced in 1998 by the one we are more familiar with. To differentiate the

silhouette of the apple from a cherry, the “bite’ was put in.

THEN…… NOW…

2. The well known “˜Don’t be evil’ is actually an informal motto of Google. It is a reference to their corporate

philosophy which says that you can make money without being evil. It was coined by Paul Buchheit, the man

behind Gmail.

3. Google was originally called BackRub.

4. Apple’s iPad retina display is actually manufactured by Samsung.

5. Ben & Jerry’s is owned by Unilever.

6. “Yahoo” is an acronym for “Yet Another Hierarchical Officious Oracle.”

7. How much energy does a single Google Search take up? Google says it’s about 1KJ (Kilo Joules). In green

terms, it’s approximately equal to .2g of CO2 emitted per search. Being “green” is essential to keep our

business competitive. It is this economic advantage that makes our efforts truly sustainable.

8. Adding /4 to the end of Facebook’s URL will take you to Mark Zuckerberg’s profile.

9. Amazon.com employees spend two days every two years working at the customer service desk — even the

CEO — in order to help all workers understand the customer service process.

10. Candy Crush brings in a reported $312,046 a day in revenue.

11. The most productive day of the workweek is Tuesday.

12. McDonald’s first sold menu items were hot dogs, not hamburgers.

13. The Rubik’s cube is the best-selling product of all time. The iPhone is second.

The cube continues to be sold in the original form which was created in 1974 by Hungarian architecture

professor Erno Rubik.

14. The Volkswagen group owns Bentley, Bugatti, Lamborghini, Audi, Ducati, and Porsche.

Compiled by Ms. Sanjeena Dhungana, NSBL Staff, Teku Branch

Nepal SBI Bank Limited With Us, You are Always a Winner !

Corporate Office, Hattisar

Kathmandu, Nepal

01-4435613, 4435516 Tel

01-4435612 Fax

Email: corporate @nsbl.com.np

Website: www.nepalsbi.com.np

Your Suggestions, Creative Ideas & Writings are welcome at

NBG Department, email: nsblmktg@nsbl.com.np or at Ph No. 01-4423309.

MEASURING OUR SUCCESS

(NPR IN CRORE)

FY ended

16th

July 2014

16th

July 2015

Growth/

Improvement

1 Net Interest Income 174.50 204.75 30.25

2 Operating Profit 135.85 163.03 27.18

3 Net Profit 92.30 106.54 14.24

4 Cost of Funds (%) 3.99 3.17 -0.82

5 Cost to Income Ratio (%) 39.70 37.94 -1.76

6 Net Interest Margin (%) 3.29 3.78 0.49

7 Return on Assets

(RoA) (%) 1.50 1.70 0.20

8 Profit per employee 0.15 0.18 0.03

9 Gross NPA Amount 9.12 7.49 -1.63

10 NPA (%) 0.26 0.19 -0.07

OUR STORY

In order to familiarize NSBL to the

general public NSBL Adventure

Club was formed and first

adventure program was

conducted at Swoyambhu Nath

Temple area on 30.01.2016. The

climbing of the temple along with

study of the area was made by the

team. The team was participated

by CEO, CFO, CCO, Department

head and other staff members of

the bank. A discussion was made

about the role of NSBL for

preserving our cultural heritage.

DISCLAIMER: The information and opinions contained in this publication have been obtained from the sources believed to be reliable. The bank makes no representation or

warranty, express or implied as to its accuracy or completeness and should be relied upon as such. The bank and its employees accept no liability whatsoever for any direct or

consequential loss however arising from this publication or its contents.

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