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Handouts and presentations are available online at www.iowaleague.org.
City Services Online 101
Ryan S. Smith, The Schneider Corporation
Agenda
• Where did Permitting come from?
• Why online?• What we learned initially• Features of Permitting solution
– City of Harlan– Building one from Scratch
• Getting your Community Started
• Questions?
Where did Permitting come from?
• An Idea• Grant Money• http://
technologygrantnews.com/grant-index-by-type/city-grants.html
• https://us-government-grants.net/technology-grants
Why Online?
• Your citizens expect it• 24/7 Access• Information can be
shared quicker• Commercial prospects• Tourism• Easier to pay bills
Do you do any of these?
• Animal Care & Control:– Dog License
• Building Department:– Electrical– Demolition– HVAC– Grading– Inspection– Mechanical– Occupancy– Plumbing– Roofing
• Engineer/Highway Department:
– Right-of-Way cut– Floodplain– Drainage
• Planning and Zoning:– Variance– Rezone– Construction– Conditional use– Outdoor recreational– Activity registration– Boat rental– Camping reservation
– Residential parking– Sign permits
• Public Health:– Septic System– Inspections– Food/Restaurant– Air Quality– Radon
• Sheriff:– Wrecking permit
• Utilities:– Sewer lateral connection
• ????
What we learned initially
• Everyone wants to do their Permit/Workflow first
• Start with the simple ones
A lot of Meetings
• Work through every possible option!!
• The more time spent up front will benefit you in the long run
• Document everything and stay consistent
Features of Permitting solution
• 24/7 Access• Timely communication with all parties• “Cloud-based”• Efficient• Revitalizes stagnant procedures• Removes possible barriers• Encourages new business• Integration with GIS and Property records
City of Harlan, Iowa
• Live demo• Combined all permit
options into one application– Construction– Electrical– HVAC– Plumbing
Building a Simple one
• Council Bluffs, IA• Public Health
– Dog License/ Cat License• City based• 2 Steps
Getting Started (Recap)
• What permits do I pick?• Paperwork required • Other Information?• Who provides it? • Sequential steps• Don’t make it more complex
than it needs to be
Who Provides it
• City Staff• The Applicant
– Homeowner– Contractor– Other??
• Property Database• State of Iowa
What makes up a permit
• Application?• Workflow• Stages
– Think Steps– Can we skip steps?
• Data Entities/Fields – Actual information you are capturing– Different types
Begin Documenting Workflow
• Leave the computers off• Whiteboard• Go through numerous
times• Go through again!!
Data to Be Collected (Examples)
• Section-Township-Range – Text Box– Comes from Beacon
• Applicant is – Lookup Table (table would be
Owner or Contractor)– Public
• Building Date– Date Field – Public
• Attach Documents– Document– Public
• Type of Building– Lookup Table (table would list the types
of buildings)– Public
Request A Permit
Applicant Information
Type of Building
New Building Repair AdditionAlteration
Is this New Construction
Building Permit
Use
Single Family Multi Family Duplex Garage/carport
Retail/Restaurant Office Hotel Hospital/Medical
Church/School Gas/Garage School Retaining Wall
Yes No
Tar/Gravel Shingle
Wood Metal
Roof Type
Info for Construction
Residential Doing Own Work/Contractor
Yes No
Is this New Construction
Info for Homeowner Contractor Info
Residential Doing Own Work/Contractor
Text Box (All Auto-filled by Beacon)-RequiredDate
Text
Number
Long Text Box
Static Html
Lookup Table with Employee Names
Lookup Table with All Uses
Lookup Table with Types of Work
Number Number Number Number Number NumberNumberStage Skipping?
Lookup Table
Number Number Number Number
Number
Text Box (All Auto-filled by Beacon)-Required Number-Beacon Number-Beacon Number-Beacon
Stage Skipping?
Stage Skipping?
Text Text Text Text Text
Text Text Text Text Text Text
Text Date Text
Text Text Text Text Text
Lookup Table --
Text Text
Text Text Text
Static Html
Text Text Text
Text
How to really get started
• Log in • Collect paperwork
and start entering information based on what you documented