Handing AccidentsHanding AccidentsTravel in shanghai Travel in shanghai

事故处理——上海导游事故处理——上海导游

Warming-up Warming-up

a. Have you ever lost a. Have you ever lost luggage when you travel?luggage when you travel?

b. Do you know how to deal b. Do you know how to deal with it?with it?

Know-how for Tour GuidesKnow-how for Tour Guides Suggestions for handing accidentsSuggestions for handing accidents Take tourists to lost-and-found office to register Take tourists to lost-and-found office to register

the lost property.the lost property. Leave the phone number of the travel agency so Leave the phone number of the travel agency so

that they can keep in touch.that they can keep in touch. If the luggage is still missing, the guide may help If the luggage is still missing, the guide may help

tourists to lodge a claim against the airline tourists to lodge a claim against the airline company. company.

QuickiesQuickiesWhat does a tourist usually take with him when What does a tourist usually take with him when

they register their lost luggage?they register their lost luggage?

ListeningListening and Speaking and Speaking

The Bund’s OverviewThe Bund’s Overview

Shanghai & Hong Kong BankShanghai & Hong Kong Bank

Shanghai Customs BuildingShanghai Customs Building

Words and expressionsWords and expressions

opium opium 鸦片 鸦片 dome dome 圆屋顶圆屋顶

Renaissance Renaissance 文艺复兴文艺复兴

upstart upstart 暴发户 暴发户 revolving revolving 旋转的 旋转的

Opium War Opium War 鸦片战争鸦片战争

British Concession British Concession 英租界 英租界

International Settlement International Settlement 国际租界（公共租界）国际租界（公共租界）

Shanghai & Hong Kong Bank Shanghai & Hong Kong Bank 汇丰银行 汇丰银行 Shanghai MunicipalitShanghai Municipality y 上海市政府上海市政府

Shanghai Customs Building Shanghai Customs Building 上海海关大楼上海海关大楼

Tasks in ClassTasks in Class

a. Listen to the dialogue a. Listen to the dialogue The BundThe Bund

and keep in mind useful words and and keep in mind useful words and

expressions.expressions.

b. Imagine one is a tour guide and b. Imagine one is a tour guide and

the other a tourist and practice the the other a tourist and practice the

dialogue again.dialogue again.

Tasks out of ClassTasks out of Class

Review the knowledge of handing Review the knowledge of handing accidents.accidents.

Rewrite the dialogue The Bund in your own Rewrite the dialogue The Bund in your own words and you are expected to give a words and you are expected to give a more vivid role-play in pairs.more vivid role-play in pairs.