FERRIS STATE UNIVERSITY

COLLEGE OF HEALTH PROFESSIONS

HANDBOOK FOR MASTER OF HEALTHCARE GRADUATE STUDENTS Supplement to the Ferris State University Code of Student Community

Standards

ACADEMIC YEAR 2016-2017

Ferris State University is an equal opportunity institution. For information on the University’s

Policy on Non-Discrimination, visit http://www.ferris.edu/non-discrimination.

Master of Healthcare Administration Program

Mission Statement

The mission of the Master of Healthcare Administration program is to shape and inspire ethical, innovative leaders through a student-centered, intellectually challenging, and interprofessional collaborative environment. We strive to serve novice and mid-careerists, who desire advancement in leadership positions within healthcare and health-related organizations.

Vision

The Ferris State University’s Master of Healthcare Administration program aspires to be recognized by accreditors, healthcare and health-related employers, and students as a premier online graduate healthcare administration program.

Values

In alignment with our mission and the core values of Ferris State University the Master of Healthcare Administration program values require faculty to set high expectations for our students and ourselves, which:

Demonstrate the utmost integrity by upholding professional duties, rights and responsibilities, endeavoring to make ethical decisions with the best interest of the communities being served in mind and in alignment with current laws, principles, and best practices. (Ethics)

Strive for excellence in decision-making regarding the administration of healthcare delivery, upholding personal integrity and the integrity of the institution(s) we serve, while respecting the rights we possess and the duties we have to make a difference. (Excellence)

Seek opportunity to improve the quality, safety, and efficiencies of the administration of healthcare delivery, which meet and exceed the expectations of contemporary evidence-based trends, while understanding the patients we serve are often at their most vulnerable. (Opportunity)

Provide a safe, collaborative environment, free of coercion and judgment. (Collaboration)

Value diversity and respect the uniqueness of each individual, by exhibiting non-judgmental, guiding morals, beliefs and values. (Diversity)

Incorporate the value of life-long learning as a means to achieve and maintain professional excellence. (Learning)

Program Slogan

We are totally online and in touch.

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TABLE OF CONTENTS

Contents ACADEMIC ADVISING ........................................................................................... 2

ACADEMIC TRANSCRIPTS ..................................................................................... 2

ACCREDITATION SURVEY REQUIREMENTS ............................................................ 2

AMERICANS with DISABILITIES ACT ...................................................................... 3

ATTENDANCE ....................................................................................................... 3

CAPSTONE REQUIREMENTS .................................................................................. 3

COMPUTER REQUIREMENTS.................................................................................. 3

CONDITIONAL ADMISSION ................................................................................... 4

CONFIDENTIALITY ................................................................................................ 4

COURSE MATERIAL ............................................................................................... 5

CREDIT HOUR DEFINITION ................................................................................... 5

CURRICULUM SEQUENCE ...................................................................................... 5

GRADING SCALE ................................................................................................... 5

GRADUATION REQUIREMENTS .............................................................................. 5

PLAGIARISM ......................................................................................................... 6

PROBATION/DISMISSAL ........................................................................................ 7

PROGRAM STANDARDS ......................................................................................... 7

STUDENT COMPLAINT POLICY .............................................................................. 7

STUDENT RIGHTS AND RESPONSIBILITIES…………………………………………………………8 TRANSFER CREDIT ............................................................................................... 8

WRITING STYLE REQUIREMENT ............................................................................ 9

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ACADEMIC ADVISING

The Graduate Program Coordinator will serve as the graduate student's advisor. Graduate students should discuss their plan for program progression with their assigned advisor who is available by telephone, e-mail, or a face-to-face or virtual meeting.

ACADEMIC TRANSCRIPTS

Request an official academic transcript from: Records Office

Center for Student Services 201 Ferris State University 1201 S State Street

Big Rapids MI 49307-2020

Or call: (231) 591-2792

Or online at: http://www.ferris.edu/admissions/registrar/transcriptRequest.htm

ACCREDITATION SURVEY REQUIREMENTS

Following students’ graduation from the program, accrediting bodies require information on employer satisfaction with the Master of Healthcare Administration (MHA) program. The FSU MHA program sends out an employer survey to those who employ FSU-MHA graduates asking for their input on how well students were prepared for their healthcare administrative roles. The questions are general in nature and feedback serves to inform the curriculum and is responsive to the program’s accrediting body requirements. If you have questions, need more information, or have concerns about the survey please contact the MHA program coordinator or the CHRA Department Director.

ADMISSION CRITERIA Master of Healthcare Administration Program

Applicants for admission to the Master of Healthcare Administration program must have:

An earned bachelor’s degree from a regionally accredited university with an overall grade point average (GPA) of 3.0 or higher on a 4-point scale. (Provisional admission may be considered for a GPA below 3.0.)

International applicants only: A minimum TOEFL score of 550

Completion of courses in the areas of mathematics, biology, chemistry, social sciences,

and statistics with minimal grades of “C.” (These may be included in the undergraduate

degree or taken prior to the MHA program.) Personal statement of interest in healthcare administration. Three professional references. Current resume.

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AFFIRMATIVE ACTION STATEMENT

Ferris State University affirms its steady commitment and dedicated efforts to provide equal employment opportunity as described by federal and state laws, the Affirmative Action Program of the University, and other pronouncements made by its President. Ferris State University will ensure equal opportunity without regard to race, creed or religion, color, national origin, sex, age, marital status, height weight, sexual preference, veteran status, handicap, or other characteristics which cannot lawfully be the basis for educational or employment opportunity.

AMERICANS with DISABILITIES ACT

Ferris State University is committed to following the requirements of the Americans with Disabilities Act Amendments Act and Section 504 of the Rehabilitation Act. If you are a student with a disability or think you may have a disability, contact the Disabilities Services

office at 231.591.3057 (voice), or email ecds@ferris.edu to discuss your request further. More information is available on the web at http://www.ferris.edu/htmls/colleges/university/disability

ATTENDANCE

Ferris State University's graduate students are expected to participate in all learning experiences. Absences from any learning experience may result in a lowered grade (as determined by individual faculty as indicated in his or her course materials) and, thus, may jeopardize one’s progression in the program. Attendance and participation in synchronous learning experiences are crucial to the integrity of the program, and therefore mandatory for progression in the program.

CAPSTONE REQUIREMENTS All graduate students will complete a 160-hour supervised capstone experience. This capstone experience will build on knowledge attained in the core courses. Students will prepare elements of the proposal in each course throughout the program, submitting their final proposal the semester prior to beginning the capstone experience, and will identify preceptors to guide and supervise the proposed experience. Preceptors will need to be prepared at the Master’s level or higher in the healthcare administration discipline and have the requisite experience to guide the student effectively. Students will then implement their proposal in MHA 695. The expectation is that students may complete their capstone experience within a faculty-approved, healthcare or health-related agency or facility of their choice. In either scenario, students should be prepared to dedicate the number of hours required to complete the capstone experiences during the semester(s) taken. Students may apply for one additional semester to complete the capstone project.

COMPUTER REQUIREMENTS

Because this is an online program, it is important for graduate students to have supportive

technology. Student's technical requirements include reliable and high-speed internet access, access to a video cam and a built-in microphone or microphone headset for

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use during synchronous portions of the program. This supportive technology will help the graduate student complete the online course requirements. Because computer hardware requirements change, students should have minimum system requirements at their entry into the program. Minimum software requirements include Microsoft Word for creation of scholarly papers, Microsoft PowerPoint for creation of scholarly presentations, and Adobe Acrobat Reader to open, read, and print scholarly articles. Please note the Technology Standards: http://www.ferris.edu/HTMLS/tatfsu/technicalstandards/Student.htm

Students must register for the course through Ferris in order to gain access to the online course site and have a valid Ferris State ID access and password. Ferris State University uses the Blackboard platform to provide the online course infrastructure. It is strongly recommended that students are familiar with basic computing skills. There is a required online learning orientation prior to registering for the first online course available at: http://www.ferris.edu/HTMLS/online/prepare/index.htm. This supportive technology will help the graduate student complete the online course requirements.

CONDITIONAL ADMISSION

Conditional Admission may be granted in cases where selected admission criteria have not been demonstrated. The Graduate Program Coordinator will make recommendations regarding conditional admission to the CRHA Department Director whose approval is required. Continued admission will be conditional based on the student's meeting the following requirements in the MHA program. If a student is admitted with:

a. a GPA of less than 3.00, the student must successfully complete 9 semester hours of graduate work with a 3.0 GPA to qualify for regular admission

b. undergraduate deficiencies, the student must clear any deficiencies in his/her undergraduate education before 9 semester hours of graduate work has been completed

c. TOEFL scores between 500-549, the student must enroll in and successfully complete recommended ESL courses or may retake the TOEFL exam

CONFIDENTIALITY

Materials prepared by students relating to course assignments must conform to ethical standards of confidentiality and the client’s right to privacy.

Students and faculty may not take any patient records, notes, or any identifying data out of a clinical agency on paper [must be shredded] or electronically.

In addition, information regarding student records is covered by the Privacy Act of 1974. Therefore, student files are private and most information may not be released without consent of the student.

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COURSE MATERIAL

Each MHA course has course materials and required texts that are available through the FSU bookstore. Information about ordering course materials is provided when the student registers.

CREDIT HOUR DEFINITION

Students will participate in interactive online learning for the equivalent of 50 minutes of learning activities per credit hour per week; this includes defined hours (8-12 per course) of synchronous learning in which students are required to attend a virtual classroom experience, which take place at designated times throughout the course. However, based on the student's background and experience, the actual time in learning activities may vary. Additionally, the capstone course requires implementation and completion of a project in the healthcare setting of the student’s choice, which occurs over a minimum of 160 hours.

CURRICULUM SEQUENCE

The sequencing of courses in the MHA curriculum is intentional to maximize skills and knowledge development. Some courses have pre-requisites. Therefore, deviation from the identified course sequence may result in difficulty progressing or meeting graduation requirements. Please check with your advisor before omitting, substituting, or delaying any course.

GRADING SCALE

The grading scale for all healthcare administration (MOHA) courses is:

Letter Grade Honor Points per Credit Hour Numerical Grade

A 4.0 93 - 100 A- 3.7 90 - 92 B+ 3.3 87 - 89

B 3.0 83 - 86 B- 2.7 80 - 82 C+ 2.3 77 - 79 C 2.0 73 - 76

C- 1.7 70 - 72 D+ 1.3 67 - 69 D 1.0 63 - 66 D- 0.7 60 - 62 F 0.0 59 and below

GRADUATION REQUIREMENTS

The Master of Healthcare Administration program at Ferris leads to a Master of

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Healthcare Administration graduate degree.

1. Graduation requires a minimum 3.0 GPA overall. 2. Students must earn a 'B' or better in all courses; no grade below a ‘B’ is

acceptable for graduation. 3. Two unsuccessful attempts (grades less than ‘B’) in any MHA course will result

in dismissal from the program.

NATIONAL COUNCIL OF HEALTHCARE LEADERSHIP

COMPETENCY MODEL

The MHA program is designed to meet the National Center for Healthcare Leadership (NCHL) Healthcare Leadership Competency Model. A comprehensive leadership assessment and development model, it is used extensively in healthcare and academic settings. The NCHL competency model, threaded throughout each course of the MHA program, is as follows:

Source: NCHL Health Leadership Competency Model, National Center for Healthcare Leadership, Retrieved October 12, 2014: http://www.nchl.org/static.asp?path=2852,3238

PLAGIARISM

Plagiarism is “the taking of ideas, writings, etc. from another and passing them off as one’s own”. This practice is not acceptable to the University, the College, the MHA program, or to the instructors. In an academic setting, this is equivalent to grand larceny. Severe consequences may result and can include failure in the project or in the class, dismissal from the program,

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and/or dismissal from the University. Note that the FSU Academic Integrity and Etiquette policy is available in this link: http://www.ferris.edu/colleges/university/fsus/Faculty/topics/academics-study-skills.html

PROBATION/DISMISSAL

1. Students will be placed on academic probation in the MHA program if any of the following conditions occur:

• A grade of a less than a “C” is earned in a graduate course. • The overall GPA drops below 3.0.

2. Any course in which a grade of less than a 2.0 or “C” is earned will not count towards graduation and must be repeated.

3. Only one course may be repeated one time in the MHA program.

4. Students may be academically dismissed from the MHA program if any of the following conditions occur:

• A grade of less than 2.0 is earned in a second graduate course.

• A grade of less than 2.0 is earned in the second attempt of the same graduate course.

• The student is unable to raise the overall GPA to 3.0 or higher after two semesters.

5. Students who are academically dismissed from the program are not eligible for re-entry into the program.

6. Students with extenuating circumstances may appeal their dismissal from the program, as outlined in the Student Conflict Resolution Policy.

PROGRAM STANDARDS

The MHA Program holds to the following standards which will apply to each course (MOHA):

Late Assignments: No late assignments will be accepted after 1 week from the due date.

All late assignments will receive a 50% reduction in points. Students with special

circumstances may contact the instructor BEFORE the assignment due date;

circumstances will be evaluated by the instructor on a case-by-case basis.

References used in student work throughout the program: All references should be verifiable and peer-reviewed unless otherwise stated in the assignment directions.

Research Paper Abstract: Required if specified in the assignment directions.

Synchronous course sessions: Session attendance and participation is mandatory, as this

is an integral element for the integrity of the program. Points are assigned to each

session. Failure to consistently attend these sessions may result in dismissal from the

program.

STUDENT COMPLAINT POLICY

The Code of Student Community Standards states, “Each Ferris State University student has a right to initiate a complaint that may bring about an investigation and/or disciplinary action involving another member of the University academic community.” Ferris State University is committed to assuring a supportive process that invites student feedback in a manner that

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promotes a positive learning environment. It is important however that students follow established policies and procedures to resolve their complaints. When a student has an issue with a grade, internship or other student/faculty issue, it is the responsibility of the student to use a progressive procedure to resolve the issue. Please read the official “Student Complaint Policy: located at: http://www.ferris.edu/HTMLS/administration/academicaffairs/policyletters/Student-Complaint- Policy.pdf

This policy provides a systematic means of resolving student/faculty issues. It is important that you understand and follow this policy should such a situation occur.

STUDENT RIGHTS AND RESPONSIBILITIES

Students at Ferris State University have the right

to: Be treated as an adult

Be treated with respect Know the instructor’s expectations for you in the class Know the grading scale Obtain a written syllabus

Know all class policies (attendance, etc.) Know the instructor’s office hours Know all safety procedures (if applicable)

Students at Ferris State University have the following responsibilities:

To attend class on a regular basis according to the requirements set forth in the instructor’s syllabus To be on time for class To be prepared for class

To wear appropriate clothing to class To use appropriate language in class To take responsibility for your own learning To adhere to the academic honesty policies

To respect all points of view, everyone’s rights and feelings

If a student fails to fulfill his/her classroom responsibilities, such behavior may reflect negatively on his/her grade in the class, and/or disciplinary action may result.

TRANSFER CREDIT A student has the opportunity to transfer into the MHA program 30% of the total credits (no more than 12 credits in a 40-credit program) from an accredited university. The student must formally request to have the courses considered for transfer credit by approaching the MHA Program Coordinator with a specific request. Each course syllabus must be submitted for review to the MHA Program Coordinator, who will then make a decision on whether the course is transferable based on its equivalency in content, structure, and hours. Once an equivalent course has been taken, the student will lose the opportunity to receive transfer credits for that course. Therefore, it is advised that students do not take courses that are being considered for transfer credit until final determination of equivalency.

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WRITING STYLE REQUIREMENT

The current edition of the American Psychological Association Manual is the accepted departmental format for all papers submitted in any MHA course.

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FERRIS STATE UNIVERSITY

MASTER OF HEALTHCARE ADMINISTRATION PROGRAM

STUDENT HANDBOOK

My signature acknowledges receipt of a copy of the Ferris Handbook for Master of Healthcare Administration students. I understand it is my responsibility to read and understand the content herein, and any additional supplements that I may receive while enrolled in the Master of Healthcare Administration program. I understand the Handbook is updated yearly and may contain changes. I understand it is my responsibility to stay informed of these changes during my time in the program. I assume responsibility for abiding by the policies and statements in the Handbook.

Signature

Date

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