111 Hand Book on Use… · · 2017-08-1928 Aadhar Seeding 145 29 Rupay Card and Insurance 145 30 Bank Mitras 145 31 Financial Inclusion 146 ... loans against merchandise against

FOREWORD

With an object to provide the information required for day to dayreferences at one place, the Handbook on Useful Informationwas first conceived and brought out in the year 1988 with 40 items.Since then it was revised 8 times. Staff working at field level i.e. Branchesand Controlling Offices found it very useful in executing the thingsimmediately without waiting for some other source for information orguidance. The Handbook is also extensively used by the Inspector ofBranches and Concurrent Auditors.

The present one is the 10th edition and updated as on 30.09.2016. Itcovers 257 topics which are very useful and relevant for all the branchesespecially operating staff at field level and these topics are groupedunder 12 Groups covering various aspects of Branch Operations.

Suggestions on the coverage of the subjects are most welcome forimprovement of the Hand Book for the next revision.

Hyderabad (M.N. Sudhakar)Date: 01.03.2017 General Manager

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INDEX

i

S.No. Name of the Chapter Page No.

Introductory

1 Our Vision-Our Mission 1

2 Know your Customer (KYC) Guidelines – Anti Money Laundering (AML)Standards 2

3 Frequently Asked Questions on Know your Customer (KYC) Guidelines 11

4 Common Practices to be followed by Branches 16

5 Important Websites of Statutory & Regulatory Authorities 20

Currency, Security & Inspection of Branches

1 Guidelines on Note Exchange Facility 21

2 Designs of Bank Notes issued by the Reserve Bank of India 26since 1967 onwards

3 Salient Features of Clean Note Policy of Reserve Bank of India 37

4 RBI Linkage Scheme 39

5 Detection and Impounding of Counterfeit Notes 39

6 Security Arrangements in Branches 40

7 Cash Remittances – Complement of Staff 42

8 Movement of Cash 44

9 Cash Payment through Withdrawal Forms 45

10 Surprise Verification of Cash at Branches 45

11 Generation of Daily Reports / Verification - Importance 45

12 Validity Period of Cheques 45

13 Account Number Portability 46

14 States covered under three CTS Grid Centers 46

15 Draft Drawing Arrangements with Regional Rural Banks sponsored by our Bank 47

16 Inspection of Branches – Important guidelines 48

17 Risk Based Internal Audit 49

18 Risk Assessment Methodology 50

19 Organizational Setup of Inspection Department 54

20 Internal Systems Audit Cell 56

21 Off Site Monitoring Cell 57

22 Revenue Leakage 59

23 Essentials of Information Security 68

Deposits

1 Interest Rates on Domestic Term Deposits From 23-10-2012 onwards 74

2 Notional Rates of Exchange for FCNR Deposits 84

3 Interest Rates on FCNR Deposits 85

4 Current Deposits: Emerald, Emerald Plus and ICD Deposits 102

5 Savings Deposits: SB Diamond and SB Platinum Deposits 103

6 Bancassurance (Life) 104

7 Bancassurance (Non-Life) 105

8 AB-Arogyadaan 106

9 AB-Demat 108

10 Distribution of Mutual Funds 110

11 Payment Gateway Services 111

12 Door-Step Banking 112

13 SYNOPSIS - Utilization of Online Money Transfer Service fromTimes of Money Limited (TOM) for Inward Remittances 113

14 Government Schemes 114

15 Insurance Linked Deposit Schemes – Salient Features 115

16 Minimum Balances to be maintained in CD/ICD and SB Group ofAccounts and Penal Charges for Failure 118

17 Option to convert SB account holders to AB Jeevan Abhaya 119

18 Recurring Deposit – Penalties for Operational Irregularities 120

19 Payment of Interest on Overdue Term Deposits 121

20 Payment of Interest on Matured Term Deposit 122

21 Payment of Interest on Overdue FCNR (B) Deposits 122

22 Foreign Contribution (Regulation) Act, 2010 andForeign Contribution (Regulation) Rules, 2011 123

23 Prohibition on Opening of SB Accounts in the names of certainOrganizations/ Bodies 132

24 Latest Deposit Schemes 134

25 Pradhan Mantri Jan Dhan Yojana (PMJDY) 142

26 Atal Pension Yojana (APY) 143

27 National Pension Scheme (NPS) 144

28 Aadhar Seeding 145

29 Rupay Card and Insurance 145

30 Bank Mitras 145

31 Financial Inclusion 146

32 Centralised Pension Processing Centre 151

33 Sukanya Samriddhi Scheme 153

34 Kisan Vikas Patra 2014 153

35 Public Provident Fund Scheme (PPF-1968) 154

36 Senior Citizen Savings Scheme-2004 155

37 TDS in respect of Payment of Interest on Deposits, Payment ForProfessional Services etc. 156

38 Web Integration with TRACES 157

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39 Important Points to be observed while accepting 15G/15H 158

40 Issuance of Form 16 A 158

41 Submission of TDS/TCS statements to IT Department 159

42 Interest/Penalty for Non Compliance 160

43 Present TDS Rates 160

44 Mandatory quoting of PAN and declarations obtained in Form 60 161

45 Payment to Non-Resident – Furnishing of information by Customers 161

46 Service Tax 161

47 Approved Couriers – Tariff 162

Advances

1 Historical Data of Prime Lending Rate, Base Rate & MCLR 164

2 Penal Interest for Delayed Submission of MSOD,QIS and Stock Statements 166

3 Service Charges and Other Charges on Advances 169

4 Indicative List of Financial and Performance Bank Guarantees 173

5 Engineers’ Fee 175

6 List of Approved Valuers 175

7 Valuation of Properties 176

8 Quick Review of Working Capital Limits 177

9 Bank Finance for Purchase of Gold 178

10 RBI Guidelines on Take-Over / Transfer of Borrowal Account 178

11 Verification of Authenticity of Third Party Certification 178

12 Online Verification of Income Tax Returns submitted by Customers /Borrowers at Branch Level 179

13 Acceptance of Third Party Securities for the limits falling underthe powers of Branch Managers – Delegation of Powers 179

14 Guarantee/Co-Obligation of third parties offering Collateral Security 180

15 Borrowal Accounts where Collateral Security is not required 180

16 Exercising Discretionary Powers 180

17 Appraisal & Appraisal Formats 180

18 Priority Sector Guidelines 181

19 Weaker Sections 182

20 Interest Subvention 182

21 Agricultural Gold Loans 183

22 Loan Eligibility Cards (LEC) 183

23 Joint Liability Groups (JLGs) 183

24 Certificate of Cultivator 183

25 Kisan Chakra 184

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26 Kisan Sampathi 184

27 Kisan Bandhu (Farm Mechanization) 185

28 Sanctioning Powers of Branch Managers of Scale- V, IV, III, II and I:(HO Cir.No.187, Ref.No.26/20 dated 06.08.2016) - Agricultural Advances 186

29 Valuation of Agricultural Lands 186

30 Service Charges and Other Charges pertaining to Agricultural Advances 187

31 Agriculture Loans - Fixation of Repayment Period 190

32 Poultry Finance 192

33 Revision in Rates of Agricultural Advances as per MCLR 194

34 Differential Rate of Interest Scheme 194

35 New Products of Agriculture Sector 194

36 Important Circulars Issued by Priority Sector (RP & D) 195

37 Pradhan Mantri MUDRA Yojana (PMMY) 200

38 Stand Up India Scheme 201

39 CGTMSE 202

40 ABhivruddhi Scheme 205

41 List of Private Cold Storages Approved for the purpose of extendingloans against merchandise against their receipts 206

42 Education Loans (Priority Sector) 207

43 Ab Professional Loan 207

44 Doctor Plus Scheme 207

45 Housing Loans (Retail Credit) 207

46 Property Term Loan/Property Overdraft (PTL/POD) 208

47 Vehicle Loans to Corporate Clients 208

48 Non Agricultural Gold Loans 209

49 Appraising Charges on Advances Against Gold Ornaments (NAGL)Remuneration Payable to Gold Jewel Appraisers 210

50 Guidelines on Non-Performing Assets 212

51 OTS Schemes 215

52 Willful Default 216

53 SARFAESI Menu 216

54 List of Recovery Agents 217

55 List of Asset Investigation & Security Enforcement Agents 223

56 Introduction of Lending Automation Processing System 225

57 Circulars Issued on LAPS Module 227

58 LAPS - Job Cards 227

59 Channel FinancingCredit Facility to the Suppliers by Discounting of Trade BillsTrade Credit for Imports : Revision of All in Cost Ceiling 228

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60 Excess Drawals in ODCC Accounts 228

61 AB Anand Jeevan Loan Scheme (Reverse Mortgage Loan Scheme) 228

62 Policy on Purchase of Loan Assets - Portfolio 228

63 Scheme for Financing ATMs /Cash Dispensers 228

64 Techno Economic Viability Study (TEV Cell) 229

LEGAL

1 Adoption of E-Auctions for conducting of Sale of Secured Assetsunder SARFAESI Act 231

2 Filing of particulars of creation/modification/satisfaction of SecurityInterest created on Immovable’s, Movables and Intangibles with CERSAI 233

3 Legal Audit of Title Document in Large Value Accounts 236

4 General Guidelines and Precautions to be taken while creating Mortgages 237

5 The Fees and Expenses to the Advocate 239

6 Negotiable Instruments (Amendment) Act 2015 - Territorial jurisdictionfor Filing of Complaint under Section 138. 241

7 Revision of Registration Fees for Registration of Certain Documentsin the State of Andhra Pradesh 241

8 Guidelines for Enforcement of Securities under the “Securitisation andReconstruction of Financial Assets & Enforcement of SecurityInterest Act, 2002 (SARFAESI) 242

9 Sanction of Death Claims - Discretionary Powers 249

10 Settlement of Claims in respect of Missing Persons 251

Service Charges, Fees, Commission, Exchange on Drafts & Pay Orders etc

1 Upfront Fee 253

2 Processing charges 253

3 Advance Collection of Processing Charges/Upfront Fee 254

4 Administrative Charges 256

5 Prepayment Charges 256

6 Pre-Closure Charges for Term Loans 257

7 Commitment Charges 257

8 Commission for Issuance of Solvency Certificates 259

9 Service Charges on Basic Banking Services 259

10 Rationalisation and Revision of Agency Commission Payable toBanks on Government Transactions 267

11 Hire Charges on Safe Deposit Lockers 268

Offices, Service Centers, Currency Chests and Link Branches etc

1 Names of Link Branches with which Administrative Offices/Training Institutes/ Lead Banks/ Grameena Banks/ Currency Chestsmaintain their Accounts 270

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2 Circle Offices 270

3 Zonal Offices 271

4 Staff Training Colleges 271

5 Lead Bank Offices 272

6 Currency Chests 272

7 List of Back Offices 273

8 Draft Drawing Arrangements with RRBs Sponsored by our Bank 274

9 Classification of Branches for Foreign Exchange Business 276

10 List of B Category Branches 276

CREDIT CARD

1 Andhra Bank Credit Cards at a glance 277

2 General Guidelines on Issuance of Corporate Credit Cards 280

3 Andhra Bank Virtual VISA Credit Card 280

4 SMS Based Services 280

5 EMI Facility on Credit Card Transactions 281

6 Eligibility Criteria and Terms & Conditions for EMI Option to Card Holder 281

7 Call Centre 282

8 Guidelines for Enrollment of New Merchants 283

9 Installation of EDC Machine 284

10 Prepaid Card 284

11 International Travel Prepaid Cards 285

Old Records, Depreciation

1 Handling and Record Maintenance Policy of the Bank 286

2 Depreciation on Furniture/ Buildings/ Motor Cars 303

Staff

1 List of Holiday Homes 304

2 Hospitalization Schemes –Hospitals having Tie up Arrangements 306

3 Reimbursement of Entertainment Expenses to Officers 308

4 Out of Pocket Expenses to CROs/PROs/Liaison Officers 309

5 Residential Furniture at Officers Quarters 309

6 Retention of Furniture Items on account of Retirement 313

7 Retention of Furniture Items in case of Demise of an Officer 313

8 Retention of Furniture Items in case of Compulsory Retirement/Dismissal/Resignation before completing of 20 years Service 313

9 Standard Rent in respect of accommodation hired by the Bank andprovided to Officers (W.E.F 01.12.2005) 314

10 Officiating Allowance Payable to Officers 315

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11 Reimbursement of Conveyance Expenses to Officers/AwardStaff attending Non-Residential Training/Coaching Classes/Work Shops 316

12 Scheme for Reimbursement of Conveyance Expenses to Officers 316

13 Provision of Leased Accommodation to Officers 318

14 Payment of HRA to Officers 319

15 Reimbursement of Cost of News Paper to Officers and Award Staff 319

16 Reimbursement of Traveling Allowance to Officers on Retirement 319

17 Reimbursement of Lodging and Halting Expenses to Officers 320

18 Halting Allowance to Award Staff 320

19 Uniform and Liveries to Sub-StaffCotton (Khaki / White) Uniform/ Woolen Uniform 321

20 Uniform to Security Guards 323

21 Revision in the rate of reimbursement of expenses toward transportationof personal effects of an officer on transfer from one place to another 323

22 Compensation to Officers on Transfer 324

23 Compensation for losses due to breakage or damage to goodson Transfer – Award Staff 325

24 Closing Allowance to Officers 326

25 Club Membership to Branch Managers and Officers in Scale IV & Above 326

26 Provision of Brief Case to Branch Managers and Certain Category of Officers 326

27 Reimbursement of Expenses incurred towards Food & Beverages 327

28 Reimbursement of Expenses for General Health Checkup 328

29 Leave Travel Concession for Officers (X Bipartite Settlement) 329

30 Leave Travel Concession for Award Staff (X Bipartite Settlement) 330

31 Staff Loans – Insurance 331

32 Staff Welfare Schemes 332

33 Reimbursement of Travelling Expenses to Officers using own vehicles 335

34 New Pension Scheme 335

35 Rate of Interest on COD 335

36 Office Etiquette 335

37 Services of Unauthorized Persons 335

38 Expenses to Officers for Shifting of Residence Locally 336

39 Utilisation of Services of Part Time Sweepers 336

40 PF Loans 336

41 Non-Refundable Withdrawal of PF 336

42 Terminal Benefits - Andhra Bank Employees Provident Fund 337Gratuity 338

43 Andhra Bank (Employees’) Pension Regulations 1995 338

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44 New Pension Scheme for Employees joining the Bank on or after 01.04.2010 338

45 Sabbatical Leave 338

46 Paternity Leave 338

47 Permission to go abroad 339

48 Power of Attorney 339

49 Vehicle Loans 339

50 HRMS 339

51 Modules under Powerapps Self Service 340

Foreign Exchange

1 Facility of Foreign Currency for Resident Indians - MiscellaneousRemittances from India – Facilities for Residents- Release ofForeign Exchange by Authorized Dealers 341

2 Anti-Money Laundering Guidelines - Purchase and Sale of ForeignCurrency Notes & Travelers’ Cheques by Authorized Branches/Dealers 348

3 Department wise E-mail Addresses of International Banking Division Mumbai 351

4 Western Union Money Transfer 352

5 Exchange Earners’ Foreign Currency Accounts (EEFC Accounts) 353

6 Diamond Dollar Account (DDA) 353

7 Resident Foreign Currency Acounts (RFC) – Returning Indians 354

8 Loans against Deposits (RFC) 354

9 Monitoring Mechanism for Overseas Direct Investment in Joint Ventures (JV)and Wholly Owned Subsidiary (WOS) by Indian Entities 355

10 Particulars of Nostro Accounts maintained by International Banking Division,Mumbai and ‘B’ Category Branches authorized to operate these accounts 356

11 List of permitted currencies QUOTED on LIBOR 357

12 Classification of Branches for Foreign Exchange Business 358

13 ECGC Schemes - Rates of Premium Payable 359

14 Collection Of Foreign Currency Cheques 360

15 Approved Full-Fledged Money Changers 368

16 Lock Box Facility 371

Miscellaneous

1 Internal Ombudsman 372

2 Banking Ombudsman 372

3 Policy on Collection of Cheques/ Instruments 374

4 Limits of Expenditure for Customer Meets 381

5 Guidelines on ATM Related Issues 382

6 Check List of Official Language Implementation 388

7 List of Circulars issued during the financial year 2013-14 to 2015-16Department Wise 390

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INTRODUCTORY

HANDBOOK ON USEFUL INFORMATION

Our MissionOur MissionOur MissionOur MissionOur Mission

“To work together towards delivering excellent

customer service by leveraging on technology

and human resources to attain

world class performance standards.”

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Our VisionOur VisionOur VisionOur VisionOur Vision

“To become a significant player, providing full

range of banking services through innovative

customer centric products and to maximize

stakeholders’ value.”

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TT

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vvv

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Know Your Customer (KYC) Norms/Anti Money Laundering (AML) Standards/Combating of Financing of Terrorism (CFT) – Obligations of banks

under Prevention of Money Laundering Act (PMLA) 2002

The objective of KYC/AML/CFT guidelines is to prevent bank from being used, intentionally or unintentionally, by criminal elements for money laundering or terrorist financing activities. KYC procedures also enable bank to know/understand the customers and financial dealings better and manage their risks prudently.

KYC Policy The four key elements of KYC Policy are:

(i) Customer Acceptance Policy (CAP);

(ii) Customer Identification Procedures (CIP);

(iii) Monitoring of Transactions; and

(iv) Risk Management.

Customer Acceptance Policy (CAP) Customer Acceptance Policy is the policy adopted for accepting an applicant into bank’s fold for opening an account for the applicant. Customer Acceptance Policy ensures explicit guidelines are in place on the following aspects of customer relationship in the Bank.

(i) No account is opened in anonymous or fictitious/benami name.

(ii) Parameters of risk perception are clearly defined in terms of the nature of business, activity, location of the customer and his clients, mode of payments, volume of turnover, social and financial status, etc. so as to enable the bank in categorizing the customers into low, medium and high risk ones. (For classification of customers into High/Medium/Low Risk Branches may refer to our Master Circular No.309 Ref No.65/05 dated 27.11.2015)

(iii) Documents and other information to be collected from different categories of customers depending on perceived risk and the requirements of PML Act, 2002 and instructions/guidelines issued by Reserve Bank from time to time.

(iv) Not to open an account where the bank is unable to apply appropriate customer due diligence measures, i.e., the bank is unable to verify the identity and /or obtain required documents either due to non-cooperation of the customer or non-reliability of the documents/information furnished by the customer. The bank may also consider closing an existing account under similar circumstances.

(v) Circumstances, in which a customer is permitted to act on behalf of another person/entity, should be clearly spelt out in conformity with the established law and practice of banking.

(vi) The bank has developed suitable systems to ensure that the identity of the customer does not match with any person or entity, whose name appears in the sanction lists circulated by the Reserve Bank. We have introduced automated scanning system in our CBS environment from 01.08.2015 for identification of illegal entities listed in UNSCR list before opening of accounts by branches. While opening of account, if any name appears in the list, branch should exercise further due diligence.

It is important to bear in mind that the adoption of customer acceptance policy and its implementation should not be too restrictive and which result in denial of banking facility to members of the general public, especially those, who are financially or socially disadvantaged.

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Customer Identification Procedure (CIP) (a) Customer identification means undertaking client due diligence measures while commencing

an account-based relationship including identifying and verifying the customer and the beneficial owner on the basis of one of the OVDs. Bank need to obtain sufficient information to establish, to their satisfaction, the identity of each new customer, whether regular or occasional, and the purpose of the intended nature of the banking relationship. The bank must be able to satisfy the competent authorities that due diligence was observed based on the risk profile of the customer in compliance with the extant guidelines in place. Such risk-based approach is considered necessary to avoid disproportionate cost to the bank and a burdensome regime for the customers.

(b) Customer Identification Procedure to be carried out at different stages, i.e.,

(i) while establishing a banking relationship;

(ii) while carrying out a financial transaction;

(iii) when the bank has a doubt about the authenticity or adequacy of the customer identification data it has obtained;

(iv) when banks sell third party products as agents;

(v) while selling banks’ own products, payment of dues of credit cards / sale and reloading of prepaid / travel cards and any other product for more than Rs. 50,000/-.

(vi) when carrying out transactions for a non-account based customer, that is a walk-in customer, where the amount involved is equal to or exceeds Rs. 50,000/-, whether conducted as a single transaction or several transactions that appear to be connected.

(vii) when a bank has reason to believe that a customer (account- based or walk-in) is intentionally structuring a transaction into a series of transactions below the threshold of Rs. 50,000/-.

(c) Bank may seek ‘mandatory’ information required for KYC purpose which the customer is obliged to give while opening an account or during periodic updation. Other ‘optional’ customer details/additional information, if required, may be obtained separately after the account is opened only with the explicit consent of the customer.

Monitoring of Transactions

Ongoing monitoring is an essential element of effective KYC/AML procedures. Bank should exercise ongoing due diligence with respect to every customer and closely examine the transactions to ensure that they are consistent with the customer’s profile and source of funds as per extant instructions. The ongoing due diligence may be based on the following principles:

(a) The extent of monitoring will depend on the risk category of the account. High risk accounts have to be subjected to more intensified monitoring.

(b) Bank should pay particular attention to the following types of transactions:

(i) large and complex transactions, and those with unusual patterns, which have no apparent economic rationale or legitimate purpose.

(ii) transactions which exceed the thresholds prescribed for specific categories of accounts.

(iii) transactions involving large amounts of cash inconsistent with the normal and expected activity of the customer.

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(iv) high account turnover inconsistent with the size of the balance maintained.

(c) Bank should implement periodical review of risk categorization of accounts and the need for applying enhanced due diligence measures. Such review of risk categorization of customers should be carried out at a periodicity of not less than once in six months.

(d) Branches should closely monitor the transactions in accounts of marketing firms, especially accounts of Multi-level Marketing (MLM) Companies. Branch should analyze data in cases where a large number of cheque books are sought by the company, there are multiple small deposits (generally in cash) across the country in one bank account and where a large number of cheques are issued bearing similar amounts/dates. Where such features are noticed by the branch and in case they find such unusual operations in their accounts the matter should be reported to KYC-AML Cell for filling Suspicious Transaction Report (STR) to FIU-IND.

Risk Management Branch should exercise on going due diligence with respect to the business relationship with every client and closely examine the transactions in order to ensure that they are consistent with their knowledge about the clients, their business and risk profile and where necessary, the source of funds. a) Every customer should be placed either in High, Medium or Low risk category, after due

diligence.(For classification of customers into High/Medium/Low Risk, Branches may refer to our Master Circular No.309 Ref No.65/05 dated 27.11.2015)

b) The exercise of Risk Classification should be conducted for all the customers based on the occupation, location, source of income, net worth, background, type of transactions, mode of payments, extent of turnover, balance maintained etc.,

Periodic updation of KYC CDD requirements for periodic updation: Branch should carry out periodical updation of KYC

information of every customer, which should include the following:

(i) KYC exercise should be done at least every two years for high risk customers, every eight years for medium risk customers and every ten years for low risk customers. Such KYC exercise may include all measures for confirming the identity and address and other particulars of the customer that the bank may consider reasonable and necessary based on the risk profile of the customer, taking into account whether and when client due diligence measures were last undertaken and the adequacy of data obtained.

(ii) Branch need not seek fresh proofs of identity and address at the time of periodic updation, from those customers who are categorised as ‘low risk’, in case there is no change in status with respect to their identities and addresses. A self-certification by the customer to that effect should suffice in such cases. In case of change of address of such ‘low risk’ customers, they could merely forward a certified copy of the document (proof of address) by mail/post, etc. Branch should not insist on physical presence of such low risk customer at the time of periodic updation. The time limits prescribed at (i) above would apply from the date of opening of the account/ last verification of KYC.

(iii) Fresh photographs to be obtained from minor customer on becoming major.

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Maintenance of records of transactions Branches should maintain proper record of transactions prescribed under Rule 3 of Prevention of Money Laundering (Maintenance of Records) Rules, 2005 (PML Rules, 2005), as mentioned below:

(i) All cash transactions of the value of more than Rupees Ten Lakh or its equivalent in foreign currency;

(ii) Series of all cash transactions individually valued below Rupees Ten Lakh, or its equivalent in foreign currency which are that have taken place within a month and the monthly aggregate which exceeds rupees ten lakhs or its equivalent in foreign currency. It is clarified that for determining ‘integrally connected transactions’ ‘all accounts of the same customer’ should be taken into account.

(iii) All transactions involving receipts by non-profit organisations of value more than rupees ten lakh or its equivalent in foreign currency [Ref: Government of India Notification dated November 12, 2009- Rule 3,sub- rule (1) clause (BA) of PML Rules].

(iv) All cash transactions where forged or counterfeit currency notes or bank notes have been used as genuine and where any forgery of a valuable security or a document has taken place facilitating the transaction and

(v) All suspicious transactions, whether or not in cash, made as mentioned in the Rules.

Branch is required to maintain all necessary information in respect of transactions prescribed under PML Rule 3 so as to permit reconstruction of individual transaction, including the following information:

(i) the nature of the transactions;

(ii) the amount of the transaction and the currency in which it was denominated;

Preservation of Records

Branch should take appropriate steps to evolve a system for proper maintenance and preservation of account information in a manner that allows data to be retrieved easily and quickly whenever required or when requested by the competent authorities

(i) In terms of PML Amendment Act 2012, bank should maintain for at least five years from the date of transaction between the bank and the client, all necessary records of transactions, both domestic or international, which will permit reconstruction of individual transactions (including the amounts and types of currency involved, if any) so as to provide, if necessary, evidence for prosecution of persons involved in criminal activity.

(ii) Branch should ensure that records pertaining to the identification of the customers and their address (e.g. copies of documents like passports, identity cards, driving licenses, PAN card, utility bills, etc.) obtained while opening the account and during the course of business relationship, are properly preserved for at least five years after the business relationship is ended as required under Rule 10 of the Rules ibid. The identification of records and transaction data should be made available to the competent authorities upon request.

(iii) Bank may maintain records of the identity of their clients, and records in respect of transactions referred to in Rule 3 in hard or soft format.

(iv) Bank is required to pay special attention to all complex, unusual large transactions and all unusual patterns of transactions, which have no apparent economic or visible lawful purpose. It is further clarified that the background including all documents/office records/memorandums pertaining to such transactions and purpose thereof should, as far as

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possible, be examined and the findings at branch should be properly recorded. Such records and related documents should be made available to help auditors to scrutinize the transactions and also to Reserve Bank/other relevant authorities. These records are required to be preserved for five years as is required under PMLA, 2002.

Major Initiatives taken for effective implementation of KYC-AML Guidelines at branches.

Verification of Correctness of PAN : Online PAN verification with data base of NSDL is provided to the branches. Whenever PAN number is entered while creating customer ID, the system will automatically verify with NSDL data base and display the name pertaining to that PAN number. Branches have to ensure the correctness of PAN before opening of account. Unique Customer Identification Code ( UCIC ) : A Unique Customer Identification Code will help to identify the customers, avoid multiple identities, track the facilities availed, monitor financial transactions to have a better approach to risk profiling of customers. We have developed one portal (DIT Job Card No.CBS/303 dated 08.07.2015), whereby branch can verify, whether the customer/applicant is already having account with branch/bank by entering the key fields like name, date of birth, gender, phone number and one of the ID proofs: Aadhar Number or PAN or Driving License or Passport Number. If the applicant is an existing customer with branch/bank, new account can be opened but with existing customer ID only. Verification with UNSCR Lists: The United Nations periodically circulates the following two lists of individuals and entities, suspected of having terrorist links, and as approved by its security council (UNSC). 01. AI – Qaida Sanctions List – Names of Individuals and entities associated with the AL-Qaida. 02. 1988 Sanctions List – Names of Individuals and entities associated with the Taliban. We have introduced automated scanning system in our CBS environment from 01.08.2015 for identification of illegal entities listed in UNSCR list before opening of accounts by branches. While opening of account, if any name appears in the list, branch should exercise further due diligence by verifying the details of Passport etc., and may contact our KYC-AML cell for clarification.

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New developments for implementation of KYC-AML guidelines FATCA (Foreign Account Tax Compliance Act)/CRS (Common Reporting Standard): The objective of FATCA is to detect “US Persons” or US owned foreign entities, who evade US taxes by using financial accounts maintained outside US. CRS is the OECD & G-20’s Model Competent Authority Agreement for multilateral tax information sharing. Central Board of Direct Taxes (CBDT) is Nodel Agency in India for FATCA & CRS. Banks & Financial Institutions in India will submit the details to US reportable accounts of individuals & entities through CBDT. CBDT in turn will share such data to US IRS (under FATCA) and other countries Tax Authorities (under CRS). Our IIB Mumbai issued circular No. 113 dated 29.06.2015 and our TB & NI (Branch Operations) Department issued Cir.No. 57 dated 10.05.2016 with details of procedures and guidelines along with Annexures to be obtained from the customers. Branches have to obtain self certification form along with KYC documents from reportable account holders, duly updating the same in the system. Our KYC-AML Cell is monitoring the branches in this regard. Our Central Accounts Department has to upload the data entered by the branches to CBDT in form 61B on 31st May every year. Central-KYC Registry (c-KYCR) : Central KYC Registry is a centralized repository of KYC records of customers in the financial sector with uniform KYC norms and inter-usability of the KYC records across the sector with an objective to reduce the burden of producing KYC documents and getting those verified every time when the customer creates a new relationship with a financial entity. Our Bank is initiating the introduction of Central KYC Registry in respect of opening of new individual accounts to start with. Operational guidelines will be issued to branches shortly.

The Important aspects of KYC/AML Guidelines to be observed by Branches.

• Branches should enquire whether the applicant had an existing account with the branch/bank and enquire about purpose of opening of account.

• Branches must take utmost care while opening of account. In addition to taking all KYC documents, branches are advised to ensure that all the columns of the application form and key KYC information such as place of birth, occupation, mother’s maiden name etc., is duly filled in by the customer.

• Branches should insist only “officially valid documents” (OVDs) as proof of identity and proof of address while opening account. OVDs refer to:

i) passport ii) driving license iii) Permanent Account Number (PAN) Card iv) the Voter's Identity Card issued by the Election Commission of India v) job card issued by NREGA duly signed by an officer of the State Government, letter issued by the Unique Identification Authority of India containing details of name, address and Aadhaar number. Explanation: Customers, at their option, shall submit one of the six OVDs for proof of identity and proof of address. RBI provided that where ‘simplified measures’ are applied for verifying the identity of the customers, the following documents shall be deemed to be OVD:

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1. dentity card with applicant’s Photograph issued by Central/ State Government Departments, Statutory/ Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, and Public Financial Institutions;

2. Letter issued by a Gazetted officer, with a duly attested photograph of the person.

RBI further provided that where ‘simplified measures’ are applied for verifying for the limited purpose of proof of address the following additional documents are deemed to be OVDs :.

1. Utility bill which is not more than two months old of any service provider (electricity, telephone, post-paid mobile phone, piped gas, water bill);

2. Property or Municipal Tax receipt;

3. Bank account or Post Office savings bank account statement;

4. Pension or family pension payment orders (PPOs) issued to retired employees by Government Departments or Public Sector Undertakings, if they contain the address;

5. Letter of allotment of accommodation from employer issued by State or Central Government departments, statutory or regulatory bodies, public sector undertakings, scheduled commercial banks, financial institutions and listed companies. Similarly, leave and license agreements with such employers allotting official accommodation; and

6. Documents issued by Government departments of foreign jurisdictions and letter issued by Foreign Embassy or Mission in India.

As per RBI guidelines, only “officially valid documents” are to be accepted as proof of identity and proof of address while opening of bank account. (Branches may refer our Master Circular No.309 Ref No.65/05 dated 27.11.2015 Annexure I for list of KYC documents to be taken – Constitution wise, while opening of account.)

Branches should take duly filled due diligence form after interviewing the customer to know about his profile and assign risk category (Low, Medium, High) to the customer. Branches need to carry out on-going due diligence and closely examine the transactions in order to ensure that they are consistent with their knowledge of the client, his business and risk profile and, wherever necessary, the source of funds.

Branches should verify the self attested photo copies of KYC documents submitted by customer with originals and bank official should sign all the copies as verified. Branches also should counter check the signature of customer in the application with original KYC documents submitted by him.

Branches should send letter of thanks to the account holder on opening of an account by post without fail. In case the letter is returned undelivered, appropriate caution should be exercised for the account immediately.

KYC verification of all the members of SHG need not be done while opening the savings bank account of the SHG and KYC verification of all the office bearers would suffice. As regards KYC verification at the time of credit linking of SHGs, no separate KYC verification of the members or office bearers is necessary.

Branches should ensure that all existing/newly opened accounts are KYC compliant. If any account is not KYC Compliant, branches should contact the customer, obtain the KYC documents and update the same in the system.

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Branches should not issue multiple cash DDs to the same applicant and in the name of same beneficiary on same day for value of Rs.50000/- and more (in aggregate) through structuring/splitting the transactions to below the threshold limit of Rs.50000/-.

Branches are advised to take declaration form at the time of opening of current account stating that the applicant not enjoying any credit facilities from any other bank.

Frequent inflow of remittances through RTGS/NEFT and immediate withdrawal of proceeds through cash/transfer transactions in customer accounts to be closely monitored.

Branches should ensure that dormant accounts are not used for the purpose of routing/parking of huge cash/transfer transactions. Conversion of dormant accounts to active status to be done after obtaining all KYC documents like ID proof, Address Proof and update in the system immediately.

Where the branch is unable to apply KYC measures due to non furnishing of information and / or non-cooperation by customer, the branch should consider closing the account with the permission of Zonal Office after giving due notice to customer.

Branches should not open Savings Bank account for Government Agencies, which are prohibited from opening SB accounts ( refer to Cir.No.112 Ref.No.27/10 dated 07.07.2014 for list of prohibited organizations)

Branches should ensure that any remittance of funds and issue of travelers’ cheques for value of Rs.50000/- and above is effected by debit to the customer’s account or against cheques only. Please note that these instructions were extended to

i) Purchase of gold/silver/platinum by customers

ii) Payment of dues of credit cards

iii) Sale and reloading of prepaid/travel cards and

iv) Any other product for Rs.50000/- and above.

Branches should not resort to acceptance of cash receipt of Rs.50000/- and more through splitting of transactions and routing through other GL heads before finally transferring to the customer account.

IBA suggested 22 indicative alert indicators for branches for identifying the suspicious transactions. ( IBA alert indicators are enclosed as Annexure VII to Master Circular No.309 Dt.27-11-2015.) Whenever suspicious transactions are identified by branches, the same may be communicated to our KYC-AML Cell for filing Suspicious Transaction Report (STR) to FIU-IND.

Accounts of Multi-level Marketing (MLM) companies were misused for defrauding public by luring them into depositing their money with the MLM company by promising a high return. The transactions in accounts of marketing firms, especially accounts of Multi-level Marketing (MLM) Companies shall be closely monitored and in case they find unusual operations in their accounts the matter should be reported to KYC-AML Cell for filling Suspicious Transaction Report (STR) to FIU-IND.

Explanation: Cases where a large number of cheque books are sought by the company and/or multiple small deposits (generally in cash) across the country in one bank account and/or where a large number of cheques are issued bearing similar amounts/dates.

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With regard to obtention of PAN/Form No.60 branches are advised to refer our Central Accounts Department Cir.No.32 Ref No.10/2 dated 21.04.2016 and subsequent circulars issued from time to time.

Branches may refer our Master Circular No.309 Ref No.65/05 dated 27.11.2015, Cir No.26 Ref No.65/2 dated 18.04.2016 on Know Your Customer (KYC) Direction, 2016 given by RBI and also Cir No.248 Ref No. 65/6 dated 22.09.2016 on KYC Guidelines – Frequently Asked Questions for detailed KYC/AML/CFT Guidelines and Directions given by Reserve Bank of India.

Other Important Circulars issued by KYC-AML Cell are mentioned hereunder: Cir.No. Date Cir.No. Date Cir.No. Date 196 10.08.2016 159 22.07.2016 055 05.05.2016 026 18.04.2016 011 07.04.2016 389 09.02.2016 309 27.112015 286 09.11.2015 245 06.10.2015 175 11.08.2015 103 24.06.2015 059 28.05.2015 452 24.03.2015 411 26.02.2015 382 07.02.2015 358 09.01.2015 352 03.01.2015 294 24.11.2014 280 15.11.2014 274 08.11.2014 263 01.11.2014 223 26.09.2014 222 26.09.2014 102 26.06.2014 459 13.02.2014 438 31.01.2014 407 07.01.2014 399 04.01.2014 397 02.01.2014 307 22.10.2013 293 11.10.2013 266 28.09.2013 261 24.09.2013 090 07.06.2013 076 29.05.2013 050 08.05.2013

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Frequently Asked Questions on Know Your Customer (KYC) Guidelines (Updated up to September 02, 2016)

(This is a summarised and simplified version of the Reserve Bank of India’s Know Your Customer guidelines.)

Q1. What is KYC? Why is it required?

Response: KYC means “Know Your Customer”. It is a process by which banks obtain information about the identity and address of the customers. This process helps to ensure that banks’ services are not misused. The KYC procedure is to be completed by the banks while opening accounts. Banks are also required to periodically update their customers’ KYC details.

Q2. What are the KYC requirements for opening a bank account?

Response: To open a bank account, one needs to submit a ‘proof of identity and proof of address’ together with a recent photograph.

Q3. What are the documents to be given as ‘proof of identity’ and ‘proof of address’?

Response: The Government of India has notified six documents as ‘Officially Valid Documents’ (OVDs) for the purpose of producing proof of identity. These six documents are Passport, Driving Licence, Voters’ Identity Card, PAN Card, Aadhaar Card issued by UIDAI and NREGA Job Card. You need to submit any one of these documents as proof of identity. If these documents also contain your address details, then it would also be accepted as ‘proof of address’. If the document submitted by you for proof of identity does not contain address details, then you will have to submit another officially valid document which contains address details.

Q4. If I do not have any of the documents listed above to show my ‘proof of identity’, can I still open a bank account?

Response: Yes. You can still open a bank account known as ‘Small Account’ by submitting your recent photograph and putting your signature or thumb impression in the presence of the bank official.

Q5. Is there any difference between such ‘small accounts’ and other accounts

Response: Yes. The ‘Small Accounts’ have certain limitations such as:

• balance in such accounts at any point of time should not exceed Rs.50,000

• total credits in one year should not exceed Rs.1,00,000

• total withdrawal and transfers in a month should not exceed Rs.10,000

• Foreign remittances cannot be credited to such accounts.

Such accounts remain operational initially for a period of twelve months and thereafter, for a further period of twelve months if the holder of such an account provides evidence to the bank of having applied for any of the officially valid documents within twelve months of the opening of such account.

Q6. Would it be possible, if I do not have any of the officially valid documents, to have a bank account, which is not subjected to any limitations as in the case of ‘small accounts’?

Response: A normal account can be opened by submitting a copy of any one of the following documents as Proof of Identity (PoI):

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(i) Identity card with person’s photograph issued by Central/State Government Departments, Statutory/Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, and Public Financial Institutions;

or

(ii) letter issued by a gazetted officer, with a duly attested photograph of the person.

For Proof of Address (PoA), you may submit the following documents:

i. Utility bill, which is not more than two months old, of any service provider (electricity, telephone, post-paid mobile phone, piped gas, water bill);

ii. Property or Municipal Tax receipt;

iii. Bank account or Post Office savings bank account statement;

iv. Pension or family Pension Payment Orders (PPOs) issued to retired employees by Government Departments or Public Sector Undertakings, if they contain the address;

v. Letter of allotment of accommodation from employer issued by State or Central Government departments, statutory or regulatory bodies, public sector undertakings, scheduled commercial banks, financial institutions and listed companies. Similarly, leave and license agreements with such employers allotting official accommodation; and

vi. Documents issued by Government departments of foreign jurisdictions or letter issued by Foreign Embassy or Mission in India.

This, however, is not a general rule and it is left to the judgement of the banks to decide whether this simplified procedure can be adopted in respect of any customer.

Q7. If my name has been changed and I do not have any OVD in the new name, how can I open an account?

Response: A copy of the marriage certificate issued by the State Government or Gazette notification indicating change in name together with a certified copy of the ‘Officially Valid Documents’ in the prior name of the person is to be furnished for opening of account in cases of persons who change their names on account of marriage or otherwise.

Q8. Are banks required to categorise their customers based on risk assessment?

Response: Yes, banks are required to classify their customers into ‘low’, ‘medium’ and ‘high’ risk categories depending on their AML risk assessment.

Q9. Do banks inform customers about this risk categorisation?

Response: No

Q10. If I refuse to provide requested documents for KYC to my bank for opening an account, what may be the result?

Response: If you do not provide the required documents for KYC, the bank will not be able to open your account.

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Q11. Can I open a bank account with only an Aadhaar card?

Response: Yes, Aadhaar card is accepted as a proof of both identity and address.

Q12. Is it compulsory to furnish Aadhaar Card for opening an account?

Response: No. you may furnish Aadhaar card or any of the other five OVDs for opening an account.

Q13. What is e-KYC? How does e-KYC work?

Response: e-KYC refers to electronic KYC.

e-KYC is possible only for those who have Aadhaar numbers. While using e-KYC service, you have to authorise the Unique Identification Authority of India (UIDAI), by explicit consent, to release your identity/address through biometric authentication to the bank branches/business correspondent (BC). The UIDAI then transfers your data comprising your name, age, gender, and photograph electronically to the bank. Information thus provided through e-KYC process is permitted to be treated as an ‘Officially Valid Document’ under PML Rules and is a valid process for KYC verification.

Q14. Is introduction necessary while opening a bank account?

Response: No, introduction is not required.

Q15. If I am staying in Chennai but if my proof of address shows my address of New Delhi, can I still open an account in Chennai?

Response: Yes. You can open a bank account in Chennai even if the address in the “Officially Valid Document” is that of New Delhi and you do not have a proof of address for your Chennai address. In such case, you can submit the officially valid document having your New Delhi address, together with a declaration about your Chennai address for communication purposes.

Q16. Can I transfer my existing bank account from one place to another? Do I need to undergo full KYC again?

Response: It is possible to transfer an account from one branch to another branch of the same bank. There is no need to undergo KYC exercise again for such transfer. However, if there is a change of address, then you will have to submit a declaration about the current address. If the address appearing in the ‘Officially Valid Documents’ (OVDs) submitted for proof of address is no longer your valid address (i.e. neither your permanent address nor your current address), you need to get an Officially Valid Document for Proof of Address containing the current or the permanent address and furnish the same within six months. In case of opening an account in another bank, however, you will have to undergo KYC exercise afresh.

Q17. Do I have to furnish KYC documents for each account I open in a bank even though I have furnished the documents of proof of identity and address?

Response: No, if you have opened a KYC compliant account with a bank, other than a ‘small account’, then for opening another account with the same bank, furnishing of documents is not necessary.

Q18. For which banking transactions do I need to quote my PAN number?

Response: PAN number needs to be quoted for transactions such as account opening, transactions above Rs.50,000 (whether in cash or non-cash), etc. A full list of transactions where PAN number needs to be quoted can be accessed from website of Income Tax Department at the following URL: http://www.incometaxindia.gov.in/_layouts/15/dit/pages/viewer.aspx?grp=rule&cname=CMSID&cval=103120000000007541&searchFilter=&k=114b&IsDlg=0

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(A full list of transactions where PAN number needs to be quoted is given in our Cir.No.32 Ref No.10/2 dated 21.04.2016 issued by Central Accounts Department)

Q19. Whether KYC is applicable for Credit/Debit cards?

Response: Yes. KYC exercise is necessary for Credit/ Smart Cards and also in respect of add-on/ supplementary cards. Since debit cards are issued only to account holders and accounts are opened only after the KYC procedure is completed, there is no need for separate KYC for issuing debit card.

Q20. I do not have a bank account. But I need to make a remittance. Is KYC applicable to me?

Response: Yes. KYC exercise needs to be done for all those who want to make domestic remittances of Rs. 50,000 and above and all foreign remittances.

Q21. Can I purchase a Demand Draft/Payment Order/Travellers Cheque against cash?

Response: Yes, Demand Draft/Payment Order/Travellers Cheques for below Rs.50,000/- can be purchased against cash and such instruments for Rs. 50000/- and above can be issued only by way of debiting the customer's account or against cheques.

Q22. Do I need to submit KYC documents to the bank while purchasing third party products (like insurance or mutual fund products) from banks?

Response: Yes, all customers who do not have accounts with the bank (known as walk-in customers) have to produce proof of identity and address while purchasing third party products from banks if the transaction is for Rs.50,000 and above. KYC exercise will not be necessary for bank’s own customers for purchasing third party products. However, instructions to make payment by debit to customers’ accounts or against cheques for remittance of funds/issue of travellers’ cheques, sale of gold/silver/platinum and the requirement of quoting PAN number for transactions of Rs.50,000 and above will be applicable to purchase of third party products from bank by its customers as also to walk-in customers.

Q23. My KYC was completed when I opened the account. Why does my bank insist on doing KYC again?

Response: Banks are required to periodically update KYC records. This is a part of their ongoing due diligence on bank accounts. The periodicity of such updation varies from account to account depending on its risk categorisation by the bank. Periodic updation of records also helps prevent frauds in customer accounts.

Q24. What are the rules regarding periodic updation of KYC?

Response: Different periodicities have been prescribed for updation of KYC records depending on the risk perception of the bank. KYC is required to be done at least once in two years for high risk customers, once in eight years for medium risk customers and once in ten years for low risk customers. This exercise would involve all formalities for KYC normally taken at the time of opening the account.

While periodic updation of KYC has to be carried out in respect of customer categorised as ‘low risk’ also, if there is no change in status with respect to the identity (change in name, etc.) and/or address of such customers the banks may ask such customers to submit only a self-certification about ‘no-change in status’ at the time of periodic updation. Banks may not ask such customers to submit copies of ‘Officially Valid Documents’ for periodic updation.

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In case of change of address of such ‘low risk’ customers, they could merely forward a certified copy of the document (proof of address) by mail/post, etc. Physical presence of such low risk customer is not required at the time of periodic updation.

Customers who are minors have to submit fresh photograph on becoming major.

Q25. What if I do not provide the KYC documents at the time of periodic updation?

Response: If you do not provide your KYC documents at the time of periodic updation, bank has the option to close your account. Before closing the account, the bank may, however, impose ‘partial freezing’ (i.e. initially allowing all credits and disallowing all debits while giving an option to you to close the account and take your money back). Later, even credits also would not be allowed. The ‘partial freezing’ however, would be exercised by the bank after giving you due notice.

Q26. How is partial freezing imposed?

Response: Partial freezing is imposed in the following ways:

Banks have to give due notice of three months initially to the customers before exercising the option of ‘partial freezing’.

After that a reminder for further period of three months will be issued.

Thereafter, banks shall impose ‘partial freezing’ by allowing all credits and disallowing all debits with the freedom to close the accounts.

If the accounts are still KYC non-compliant after six months of imposing initial ‘partial freezing’ banks shall disallow all debits and credits from/to the accounts, classifying them inoperative.

Meanwhile, the account holders can revive accounts by submitting the KYC documents.

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COMMON PRACTICES TO BE FOLLOWED BY BRANCHES

1) Keep the premises and surroundings of the Brach very neat and clean in such a way that it attracts customers.

2) Must ensure that all Glow Sign Boards of the Branch/Bank are in good and working condition and ensure the lighting of the same during night.

3) Display the banners in a prominent place in and outside the Branch during the Campaign period of Schemes.

4) Must ensure that publicity materials like pamphlets describing the salient features of the schemes, applications etc., are readily available in sufficient quantity in the Branch.

5) Whenever new schemes are introduced in the Bank, the Branch Head / Second Line Officer /Sub Manager should conduct a brief staff meeting and explain the salient features of the scheme to the staff members and clear the queries raised by the staff pertaining to the scheme so that they can handle the customers queries independently.

6) Ensure that all the staff members irrespective of cadre are sent for marketing of our products, mobilization, recovery etc., regularly with team spirit on turn basis.

7) Whenever customers approaches the branch, the concerned staff should guide them with courtesy without directing to the other staff/counter/branch manager. If the customer is not satisfied with the response or staff is unable to attend the specific queries, then they can direct the customer to seniors or branch head.

8) Ensure that all blank applications, annexures, forms etc., are readily available in sufficient number in the branch and all staff members are aware of the same without completely depending on the daftary or sub-staff.

9) Ensure that all printers and computers are in good and working condition and covered under Annual Maintenance Contract (AMC) with reputed companies and AMC is in force.

10) Ensure that all Security Equipments like Fire Extinguishers are in good condition and well within expiry date.

11) Put a chain to Entrance of the Branch in such a way that it allows only a single person to enter at a time.

12) Ensure that Retail Loan Applications for HL, EL, Vehicle Loan etc., are readily available in complete sets with Cheque List.

13) Ensure that Compendium of Customer Services are kept at Manager’s Table at all times.

14) Ensure that Citizen Charter is available with Branch Head.

15) Ensure that all regulatory mandatory Boards like BCSBI, Comprehensive Notice Board with latest contact details of Zonal Manager and Ombudsman with address and contact numbers are displayed at prominent place in the branch.

16) Ensure that Boards prescribed under Clean Note Policy are displayed prominently in/near Cash Cabin.

17) Display the list of TOKENS LOST in Cash Cabin prominently in case of loss of tokens.

18) Paint all the Furniture & Fixtures and Inventories with Branch Name, Code and Inventory Number.

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19) Observe "Know Your Customer (KYC)” guidelines in respect of all existing and new accounts.

20) Ensure the Due Diligence before opening of the accounts.

21) Fix the Threshold limits for all accounts as per risk categorization.

22) Ensure that the applicants has signed in full in all places wherever required with dark pen.

23) Ensure that applicant/customer has signed on all photostat copies of the documents submitted by him for opening of account or doing banking transactions.

24) Ensure that round seal of the branch is put on the photograph of the customer affixed on the application in such a way that impression of the seal is put half on application and half on photograph and manager or authorized person has subscribed his initial on the photograph for having verified/authorized account opening.

25) Ensure that Thanks Giving Letters are sent to Account Holder and Introducer and the acknowledgements of the same are kept on record.

26) Explain the importance of the nomination and ensure that all deposit accounts are with nomination for individual and sole proprietorship account. Also ensure the nomination for all safe deposit lockers.

27) Ensure that operational instructions are practically possible and legally valid.

28) Attend to all customers present in the Banking Hall at the close of business hours.

29) Issue Cheque Books to new accounts judiciously and that too personalized cheque books only.

30) Provide separate 'Enquiry' or 'May I Help You’ Desk/counter at large branches.

31) Display the timing board indicating Business Hours and Lunch Hours for the days – Monday to Saturday and as Holiday on Seconday Saturday, Fourth Saturday and Sunday.

32) Provide details of various deposit schemes / services of the Bank.

33) Display latest interest rates for various deposit schemes from time to time.

34) Display service charges, insurance charges and services offered free of charges in the Notice Board prominently in branch premises.

35) Notify change in interest rates on advances.

36) Accord immediate credit in respect of outstation and local cheques up to `.15000/- subject to certain conditions, as advised by H.O. from time to time.

37) Ensure that Interest is paid for delayed credit of outstation cheques as advised by H.O. from time to time.

38) Provide Transparent Complaint / Suggestion Box in the branch premises and ensure the opening of the same regularly.

39) Conduct Customer Service Committee Meeting regularly.

40) Conduct Official Language Implementation Committee (OLIC Rajabhasha Hindi) Meeting Quarterly and Observe Hindi Day on 14th September of every year.

41) Organize periodical "Customer Meets" for strengthening customer relations regularly.

42) Celebrate Founder’s Day on 23rd November every year and conduct Customer Meet and thank the customers for their valuable patronization during this special occasion.

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43) Wish the customers on National Holidays and festivals on behalf of Bank.

44) Maintain close liaison with Government Authorities, Schools, Colleges, Police and VIPs.

45) Obtain Life Certificates from Pensioners during November month every year and enter in the system.

46) Ensure that PAN / Form 15-G / Form 15-H is entered into the system immediately on submission.

47) Ensure that “returned cheques” are dispatched by Regd. Post to the available address with us on the day of return itself.

48) Ensure quick disposal (within stipulated time) of pension and ATM related complaints (which attract penalties) and other complaints.

49) Ensure that Cash is maintained with in Retention Limit. Remit excess cash to Currency Chest / Cash Pooling Centres / Other Banks where the branch is having Current Account with them.

50) Ensure that Bank Balances with RBI/SBI/Other Banks are balanced on every Friday.

51) Ensure that all Locker Units are occupied by the customers fully.

52) Ensure the judicious use of electricity and generator. Switch off the fans, ACs, PCs whenever not required.

53) Submit all the Returns Monthly, Quarterly, Yearly on time without reminder from controlling offices. Maintain Attendance Register of Returns.

54) Comply immediately to Inspection Reports, Surprise Inspection Reports, Preventive Vigilance Reports, Concurrent Audit Report, RBI Inspection Reports if any.

55) Recover immediately the revenue leakages detected during the Annual Inspection, Concurrent Audit etc.

56) Submit Mandatory and Statutory Returns like Employment Returns, Income Tax Returns etc well with in time.

57) Attend Lok Adaalats conducted by the District Legal Authorities without fail and settle the NPA / Written Off Accounts using the opportunity.

58) Attend all SLBC, Security Meeting and other meetings called by the District Authorities, Police Authorities and local government authorities without fail.

59) Implement all the Government Sponsored Schemes and Social Secured Schemes with true spirit.

60) Maintain Punctuality and discipline in the office.

61) Maintain Attendance Registers, Leave Registers, Bonus Registers pucca and keep under custody.

62) Display Name Plates of the staff members on counters and ensure that all staff members are wearing Identity Cards always during office hours.

63) Ensure that Property Tax, Water Tax and any other taxes applicable to our Branches are paid well within time.

64) Ensure that Telephone Bill, Electricity Bill and other utility bills are paid well within time.

65) Ensure that Statutory Orders, Attachments Orders are attended immediately.

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66) Ensure that Senior Citizens and Super Senior Citizens are served immediately on top priority.

67) Ensure that Clean Note Policy is implemented in true spirit and issuable currency notes only are given to the customers.

68) Keep ambiance of the Branch Premises, E-Longue & ATMs very neat and clean.

69) Ensure that CCTVs placed at Branch, E-Longue, ATMs are in working condition and switched-on position always. Monitor the CCTV footages regularly and ensure regular backups of the same.

70) Ensure that Surprise Verification of Cash and other security items are conducted monthly by the officer other than cash-officer and quarterly by branch manager.

71) Ensure that all the vouchers of the day are stitched and kept under custody with details of number of credit and debit vouchers duly signed by the Branch Manager/Sub-Manager and Daftary on daily basis.

72) Maintain Voucher Movement Register and keep under the custody of Sub-Manager. Ensure that any movement of the voucher bundle is entered in the register and verified by the Sub-Manager.

73) Ensure the generation and checking / verification of mandatory daily reports.

74) Respond queries raised by the controlling office and head office immediately.

75) While sending the e-mail ensure that name, designation and department of the sender is mentioned in e-mail.

76) Ensure that no printout of the e-mail is taken unless it is required.

77) Do not argue with or shout at customers even if they are wrong or at fault. Handle the situation politely.

78) Display the important phone numbers like nearest Police Station, Fire Station, Hospital etc at a prominent place in a branch.

79) Ensure that no stranger is entered in work place.

80) Ensure that branch seal is put immediately on receipt of cheques for collection and instrument is presented in clearing on same day or next clearing batch.

81) Attend the telephone immediately preferably within three rings. Greet the caller first with Bank’s Name and attend phone politely.

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IMPORTANT WEBSITES OF STATUTORY & REGULATORY AUTHORITIES

RBI Home page: www.rbi.org.in/home.aspx

Different TABs are available for Notifications, Press Releases, Speeches, Publications &

Statistics etc.

Under Notifications, side headings are available for Regular Notifications, Master Directions and

Master Circulars. Direct link for each of these heading are also provided thereunder.

Under Publications, sub tabs are available for Annual, Half-yearly, Quarterly, Bi-monthly,

Monthly, Weekly, Occasional, Reports and Lectures.

Direct links for important pages of RBI website:

Notifications: www.rbi.org.in/Scripts/NotificationUser.aspx

Master Circulars: www.rbi.org.in/Scripts/BS_ViewMasterCirculardetails.aspx

Master Directions: www.rbi.org.in/Scripts/BS_ViewMasterDirections.aspx

Speeches: www.rbi.org.in/Scripts/BS_ViewSpeeches.aspx

Publications-Occasional: www.rbi.org.in/Scripts/FeedbackPublications.aspx

Monetary Policy: www.rbi.org.in/scripts/Annualpolicy.aspx

Weekly Statistical Supplement: www.rbi.org.in/scripts/BS_viewWss.aspx

Bulletin: www.rbi.org.in/scripts/BS_ViewBulletin.aspx

Database On Indian Economy: https://dbie.rbi.org.in/DBIE/dbie.rbi?site=home

SEBI Home Page: www.sebi.gov.in/sebiweb/

CGTMSE Circulars: www.cgtmse.in/circulars.aspx

IBA Home Page: www.iba.org.in/

IBA Circulars: www.iba.org.in/circular.asp

MOF –Banking–Circulars: www.financialservices.gov.in/ncapp/Circulars.aspx?ct=B

CVC specific directions to Banks: www.cvc.nic.in/spdir_banks.htm

Note : Alpha Plus KMT (Knowledge Management Tool) link is available in our Intranet portal to access all statutory & regulatory guidelines from one point (Left side of the home page of intranet portal – with the name as Knowledge Management Tool)


CURRENCY, SECURITY&

INSPECTION OF BRANCHES

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GUIDELINES ON NOTE EXCHANGE FACILITY As per RBI guidelines, all bank branches including non-chest branches can freely exchange the following types of soiled and cut notes. They should also be accepted over bank counters in payment of Government dues and for credit of accounts of the public maintained with banks.

SOILED and CUT NOTES: Facility for Exchange of Notes and Coins: Reserve bank of India Note Refund Rules, 2009 - Delegation of full powers. (Available on RBI website at www.rbi.org.in)

Cir.No. Ref.No. Date Subject180 10/7 28.08.2006 Master circular-Facility for Exchange of Notes

and 177 55/11 20.08.2007 Master Circular for Exchange of Notes and Coins 094 55/7 03/07/2009 Facility for exchange of Notes and coins –

Updated114 55/7 07/07/2010 Facility for exchange of Notes and Coins

updated186 55/22 21.07.2016 Facility for exchange of Notes and Coins updated

Master CircularIn order to facilitate quicker exchange facilities, all bank branches should freely exchange the following types of soiled and cut notes. They should also be accepted over bank counters in payment of Government dues and for credit of accounts of the public maintained with banks.

a. Single numbered notes - ` 1/-, ` 2/-, and ` 5/-. Notes presented should not be more than two pieces. No essential feature of the note should be missing and complete number should be available in an undivided area on one of the pieces.

II. Double numbered notes - `10/-, `20/-, `50/-, `100/-, ` 500/-, and `1000/-. The note presented should not be in more than two pieces. No essential feature of the note should be missing. Both the pieces should be of the same note i.e., the complete number in an undivided area on each piece should be the same. The above types of notes will be treated as soiled notes and be kept along with soiled notes. These unfit notes shall, in no case, be issued to the public as re-issuable notes but shall be deposited in currency chests for onward transmission to RBI offices as chest remittances.

Mutilated Notes – Presentation and Passing: A mutilated note is a note of which a portion is missing or which is composed of more than two pieces. Mutilated notes may be presented either at Issue Offices of RBI or designated bank branches of commercial banks. Mutilated notes so presented may be passed as per the Rules framed under Reserve Bank of India (Note Refund) Rules, 2009.

Extremely brittle, burnt, charred, inseparably stuck up Notes: Notes which have turned extremely brittle or badly burnt, charred or inseparably stuck up together and, therefore cannot withstand normal handling, shall not be accepted by the branches for exchange. Instead, the holders may be advised to tender these notes to the concerned Issue Office(s) where they will be adjudicated under a Special Procedure.

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Notes bearing “Pay” / “Paid” / “Reject” stamps: Every Officer in charge of the branch, i.e., the Branch Manager and every officer in charge of the Accounts or Cash wing of the branch shall act as 'Prescribed Officer' in each designated branch to adjudicate the notes received at the branch for exchange in accordance with Reserve Bank of India (Note Refund) Rules, 2009. After adjudicating the mutilated notes, the Prescribed Officer is required to record his order by subscribing his initials to the dated 'PAY' / 'PAID' / ‘REJECT’ stamp. The 'PAY' and 'REJECT' stamps should also carry the name of the bank and branch concerned. Defective notes bearing 'PAY' / 'PAID' / (or 'REJECT') stamp of any RBI Issue Office or any bank branch, if presented for payment again at any of the designated bank branches should be rejected under Rule 6(2) Reserve Bank of India (Note Refund)) Rules, 2009 and the tenderer should be advised that the value of such (defective) note/s cannot be paid since the same has already been paid as is evident from PAY/PAID stamps affixed on it/them. All bank branches have instructions not to issue notes bearing PAY/PAID stamps to the public even through oversight. The branches should caution their customers not to accept such notes from any bank or anybody else.

Notes bearing slogans / political messages etc. Any note with slogans and messages of a political nature written across it ceases to be a legal tender and the claim on such a note will be rejected under Rule 6(3) (iii) of the Reserve Bank of India (Note Refund) Rules, 2009. Similarly, notes which are disfigured may also be rejected under Rule 6(iii) of Reserve Bank of India (Note Refund) Rules, 2009.

(Ref: Cir. No.305 Ref.No.55/26 Dated 29.11.2010: Master Circular on Currency / Cash Management).

Deliberately cut notes: The notes, which are found to be deliberately cut or tampered with, if presented for payment of exchange value should be rejected under Rule 6(3) (iii) of the Reserve Bank of India (Note Refund) Rules, 2009. Although it is not possible to precisely define deliberately cut / mutilated notes, a close look at such notes will clearly reveal any deliberate fraudulent intention, as the manner in which such notes are mutilated will follow a broad uniformity in the shape / location of missing portions of the notes, especially when the notes are tendered in large numbers. The details of the case such as the name of the tenderer, the number of notes tendered and their denominations should be reported thereafter to the Deputy/General Manager, Issue Department, under whose jurisdiction the branch falls. The matter should also be reported to local police in case a large number of such notes are tendered.

Display of Notice Board: All designated bank branches are required to display at their branch premises, at a prominent place, a board indicating the availability of note exchange facility with the legend, "MUTILATED NOTES A R E A C C E P T E D AND E X C H A N G E D HERE". Banks should ensure that all their designated branches provide facilities for exchange of notes and coins. The Branches should ensure that the note exchange facility is not cornered by private money changers/professional dealers in defective notes.

Disposal of Notes adjudicated at Designated Branches: Regarding audit of the notes adjudicated by Designated Bank Branches, the full value paid notes have to be remitted by Designated Branches to the Issue Office together with the next soiled note remittance in the manner already laid down. The half value paid notes and rejected notes, which are held by the Designated Bank Branches in its cash balance, may either be remitted separately packed together with the full value paid notes or sent by registered and insured post as and when required. The full value paid notes will be treated as chest remittance by the Issue Office while the half value paid notes and rejected notes will be treated as notes tendered for adjudication and

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processed accordingly. All designated bank branches are required to submit to Issue Offices a monthly statement showing the number of notes adjudicated by them.

Withdrawn Coins: Govt. of India has decided to call in from circulation coins of the denomination of 25 paise and below issued from time to time w.e.f. 30.06.2011 (Ref.No.RBI Lr.No.DCM(plg.)

4137/10.03.03/2010-11 Dated 25.01.2011) i.e. these coins cease to be legal tender w.e.f. 30.06.2011.

All the Designated Bank Branches should provide facility for exchange of damaged / mutilated notes. The names and addresses of such bank branches are available with RBI or the respective banks. Availability of such facilities at the branches should be published for information of the public at large.

None of the bank branches/ staff should refuse to accept small denomination notes and/or coins tendered at their counters.

Bank Branches should accept coins of all denominations from any member of public without any restriction and pay the value in notes.

All the Branches should use counting machines and accept coins by weight for large receipts.etc.

For Details of incentives please Ref our Circular No 213 Ref 55/25 dt 22.08.2016 on

Currency Distribution & Exchange Scheme (CDES) for Bank Branches based on performance rendering customer service to the members of public.

Details of penalties levied by RBI are given in Cir.No.227 Ref.No 55/27 Dated 12.09.2016 - Scheme of penalties for bank branches including currency Chests, based onperformance in rendering customer service to members of public.

S.No. Nature of Service Particulars of Incentives 1 Exchange of soiled notes/

adjudication of mutilated bank notes over thecounter at bank branches

a. Exchange of soiled notes - One Rupee per packet in `5/-; `10/-; `20/- and `50/- denomination b. Adjudication of mutilated notes - ` 2/- per piece.

2 Distribution of Coins over the counter

` 25/- per bag

Procedure for claiming the incentives - Adjudication of mutilated notes:

• Branches, which extend adjudication of mutilated notes facility, are required to report these figures through their concerned Currency Chests. The Currency Chests will consolidate the statement received from branches along with mutilated notes adjudicated by them to RBI.

• The Currency Chests are required to submit their claims in the same format (monthly statement), duly authenticated by auditors / internal inspectors to RBI through Service Centre of the Bank, at the end of every quarter.

• The Service Centre is required to consolidate these quarterly statements, chest wise report in form MN-2, duly certifying and enclosing a copy of the claim statement received from each Currency Chest to RBI along with their claim for incentive.

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• RBI will be cross verifying the claims with the monthly statements received from the respective Currency Chests.

Procedure for exchange of soiled / mutilated / imperfect notes: Exchange of Soiled notes: Notes Presented in small number. Where the number of notes presented by a person is up to 20 pieces with a maximum value of Rs.5000 per day, banks should exchange them over the counter, free of charge.

Notes presented in bulk: Where the number of notes presented by a person exceeds 20 pieces or Rs.5000/- in value per day, banks may accept them, against receipt, for value to be credited later Banks may levy service charges as permitted in Master Circular on Customer Service in Banks (DBR.No.Leg.BC.21/09.07.006/2015-16 dated July 1, 2015) In case tendered value is above Rs.50000, banks are expected to take the usual precautions.

Exchange of mutilated and imperfect notes While designated branches may continue to follow the procedure as laid down in Part III of NRR, 2009 (www.rbi.org.in->Publications->Occassional) for exchanging mutilated and imperfect notes and issue receipt for the notes presented for adjudication, non-chest branches are required to follow the following procedure for notes presented in small numbers and in bulk.

Notes presented in small number. Where the number of notes presented by a person is up to 5 pieces, non-chest branch should normally adjudicate the notes as per the procedure laid down in Part III of NRR, 2009 and pay the exchange value over the counter. If the non-chest branches are not able to adjudicate the mutilated notes, the notes may be received against a receipt and sent to the linked currency chest branch for adjudication. The probable date of payment should be informed to the tenderers on the receipt itself and the same should not exceed 30 days. Bank account details should be obtained from the tenderers for crediting the exchange value by electronic means.

Notes presented in bulk: Where the number of notes presented by a person is more than 5 pieces not exceeding Rs.5000 in value, should be sent such notes to nearby currency chest branch by insured post giving his ‘ her bank account details (a/c no. branch name, IFSC, etc.) or get them exchanged thereat in person. All other persons tendering mutilated notes whose value exceeds Rs.5000 should be advised to approach nearby currency chest branch. Currency chest branches receiving mutilated notes through insured post should credit the exchange value to the account of sender by electronic means within 30 days of receipt of notes. Ref: Master Circular No 186 Ref 55/22 dated 21.07.2016 on Facility for Exchange of Notes and Coins which includes revised instructions of RBI Cir 15 DCM(NE) No 120 issued on July 14 2016 and also RBI Master Circular 21 DCM (NE) No G-1 dated July 15,2016 Facility for exchange of notes and coins

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Distribution of coins: The Branches and Currency Chests are required to prepare a monthly statement of coins distributed in form DC-1. The branches are required to send the statements to the concerned Currency Chest.

The Currency Chest will consolidate the statements of all the branches along with its own in the form DC-1 and send to RBI on a monthly basis.

The Currency Chest will prepare the quarterly claim get it authenticated by the auditors / internal inspectors and submit to Service Centre, where RBI is situated.

The Service Centre, is required to consolidate the statements, received from all the Currency Chests, duly certify them and submit quarterly claim in form DC-2 to RBI along with a copy of the claim received from Currency Chest.

RBI will be cross verifying the claims with the monthly statements received from the respective Currency Chests.

The above statements may be submitted by Service Centre, to RBI within 30 days of the end of each quarter.

All branches and Currency Chests are required to maintain record of all transactions for which the claim has been made for verification by RBI inspectors during their inspection visits.

S.No. Nature of Service Particulars of Incentives

1. Exchange of soiled notes/adjudication of Mutilated bank notes over the counter at bank branches

a) Exchange of soiled notes Rs.2 per packet for exchange of soiled notes upto denomination Rs.50/-.

b) Adjudication of mutilated notes –Rs.2/- per piece.

2. Distribution of coins over counter

a. Rs.25/- per bag for distribution of coins over the counter.

b. The incentives would be paid on the basis of withdrawal from currency chest, without waiting for claims from banks.

c. Banks may put in place a system of checks and balances to ensure that coins are distributed to retail customers in small lots and not to bulk customers.

d. The distribution of coins shall be verified by RBI Regional Offices through inspection of currency chest/incognito visits to branches.

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Designs of Bank Notes issued by the Reserve Bank of India since 1967 onwards: I. `.10/-Notes

Year Size Watermark

Front Back

1967 137x 63 mm Ashoka PillarPurple colour. Numeral 10 in the centre.

Value of the note in 14 Languages. The oval seascape with country craft.

1968 -do- -do-

Blue-black colour. Promise clause, guarantee clause and signature printed in bilingual

-do- RBI’s name in Hindi added.

1969 -do- -do- Blue-black colour. ‘Ten Rupees’ instead of ‘Rupees ten’

Mahatma Gandhi portrait

1970 -do- Ashoka Pillar with spinning

wheels

Hindi version of RBI incorporated in place of English and vice versa. Hindi rendering of Guarantee clause, promise clause and Governor’s signature have been interchanged सत्यमेव

जयते incorporated. Watermark window and numbering panel enlarged.

Bilingual seal incorporated.

1975 -do- -do- Dark brown, umber and blue colour, Numeral ‘10’ Printed in dark brown Intaglioprinting. Languagesscroll on left and Ashoka Pillaremblem on right.

Pale brown, Ochre blue and green colour. A circle with two Peacocks on branch of a tree. Deer, horses, bird and lotus.

1992 -do- -do- Overall colour scheme in pale pink, magenta and yellow.

Shalimar Garden.

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1996 -do- Portrait of Mahatma Gandhi with multi directional lines in the watermark window.

Overall colour scheme in mauve brown, orange and pink. Portrait of Mahatma Gandhi. Embedded security thread containing the words भारत and RBI’ readable on both sides when held against light.

Intricate guilloche and floral patterns with profiles of an elephant, rhinoceros and tiger’s faces. Value of note in 15 Indian languages.

2006 -do- The portrait of Mahatma Gandhi, the multi directional lines, and an electrotype mark showing the denominatio nal numeral 10 appear in this section and these can be viewed better when the bank note is held against light.

Machine readablewindowed demetalised cleartext magnetic security thread with inscriptions भारत and RBI whichfluoresces in yellow on both sides under UV light (Generic). Width:1.4 mm Dual colouredoptical fibres. The small floral design printed both on the front (hollow) and back (filled up) of the note in the middle of the vertical band nextto the Watermark has an accurate back-to-back registration so that the numeral appears as one when seen against the light

Year of printing is incorporated at the printing stage on the reverse of the banknote.

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II. `. 20/-Notes

Year Size Watermark Front Back

1972

147x 63m m

Ashoka Pillar Saffron color. Ashoka Pillar emblem on the right and language panel on the left side.

Bold lettering in Hindi appears centrally in a horizontal panel, flanked by figures 20 at the corner. Picture of the parliament house. On theleft value in Indian Languages.

1975 -do-

Small Ashoka Pillar with chain of spinning wheels, Resin -treated paper.

Red, Blue, mauve and pale yellow color. Numeral 20 in dark mauve on a light yellow lotus shaped design. Language scroll on the left and Ashoka Pillar emblem on right. The printing bleeds off on all sides but not in corners, which are paper white. Bilingual names, clauses and signature.

Dry offset printing. Red, blue and mauve colour. Chariot wheel of Konark Sun Temple at the centre. Watermark window in pale blue is surrounded by an ornamental design in perfect register with corresponding design on obverse of the note.

2001 -do- Mahatma Gandhi portrait

The security thread totallyembedded with the lettersभारत and RBI’. The colour ispredominantly reddish orange. The Ashoka Pillar has been replaced by the Mahatma Gandhi portrait in dark redwhile the Ashoka Pillar hasbeen shifted to the left side bottom corner and the size issmaller. The numeral 20, RBISeal, Mahatma Gandhiportrait, RBI Legend, Guarantee and Promiseclauses, Governor’s Signature and Ashoka Pillar inset are inintaglio. The words RBI andthe numeral 20 in Micro lettersappear alternatively behindthe Mahatma Gandhi’sportrait. An identification markby way of small verticalrectangle in raised form appears on the left side of thenote to facilitate the visuallyimpaired to identify thedenomination of the note. Thenumbers in the number panelare printed in red.

The central theme depictsthe Indian coastal line withcoconut grooves. The valueof the note appears in 15 languages in a vertical panel in the left hand side.

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2006 -do-

The portrait of Mahatma Gandhi, the multidirection al lines, and an electrotype mark showing the denominational numeral 20 appear in this section and these can be viewed better when the bank note is held against light.

Machine readable windowed demetalised clear textmagnetic security thread withinscriptions भारत and RBIwhich fluoresces in yellow on both sides under UV light(Generic). Width: 1.4 mm Dualcoloured Optical fibres. The small floral design printed both on the front (hollow) andback (filled up) of the note in the middle of the vertical bandnext to the Watermark has an accurate back-to-backregistration so that the numeral appears as one when seen against the light.


III. ` 50/- Notes

Year Size Watermark Front Back 1975 147

x73 mm

Ashoka Pillar with chain of wheels

Mauve colour with hues of blue green and purple. Numeral 50in dark brown. Language scroll on left and Ashoka Pillaremblem on right. Printing bleeds off on all sides exceptat corners.

Mauve, brown and yellow colours. Parliament House at the centre. Watermark window in pale mauve, surrounded by anornamental design, which isin perfect register with corresponding design onthe obverse.

1981 -do- -do- Intaglio-fast blue, yellow red. Ashoka Pillar and languages in deep violet colours, rest indeep green and brown colours.सत्यमेव जयते below Ashoka Pillaremblem.

Dry offset yellowish brown and body in deep purple colour. ParliamentHouse with a National Flagon top.

1997 -do- Portrait of Mahatma Gandhi with multi directional lines in the window.

Yellow, blue and violet colour. Ashoka Pillar replaced by Mahatma Gandhi portrait inblue. Security thread totally embedded inside the note the letters भारत and ‘RBI’. A small black solid square on theleft hand side of the watermarkto help the visually impaired to identify the denomination of thenote.

A panoramic view of India’s Parliament House with floral patterns above and filigree patterns on the sides. The value of the note in 15Indian languages.

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2005 -do- The portrait of Mahatma Gandhi, the multi directional lines, and an electro - type mark showing the denominational numeral 50 appear in this section and these can be viewed better when the banknote is held against light.

Machine readable windoweddemetalised clear text magnetic security thread with inscriptions भारत and RBI which fluoresces in yellow on both sides under U.V. light. Width 1.4 mm The Intaglio Printing i.e. raised prints more prominent in the name of the Bank in Hindi and English, the Reserve Bank Seal, guarantee and promise clause, Ashoka Pillar Emblem on the left, RBI Governor's signature. A square in intaglio on the left of the watermark window with increased depth of engraving helps the visually impaired to identify the denomination. Optical fibres are in dual colour. The small floral design printed both on the front (hollow) and back (filled up) of the banknote in the middle of the vertical band next to the watermark window has an accurate back-to-back registration so that the numeral appears as one when seen against the light.


IV. `. 100/- Notes

Year Size Watermark Fron Back 1967 157

x73 mm

Ashoka Pillar

Blue colour. Numeral '100' appears prominently in centre. Ashoka Pillar Emblem on the right.

Vertical panel of 14 Indian languages on left. Hirakud Dam in the back ground in a circular frame.

1969 157 x73 mm

Ashoka Pillar Blue colour and promise

clause, guarantee clause and Governor’s signature in bilingual.

Picture of Mahatma Gandhi in a sitting posture with Sevagram Ashram in the background in a circular frame

1975 157 x73 mm

Ashoka Pillar with spinning wheels.

Intaglio deep blue with hues of blue, brown, pink and darkgreen. Numeral 100 in darkblue. Watermark window lightblue. RBI’s name, promiseclause, Guarantee clause and Governor’s signature in bilingual. Language scroll on left and Ashoka Pillar Emblem on right. Printing bleeds offon all sides except at corners.

Intaglio deep blue and brown shade of corn,agricultural operations, Tea plantation and hydroelectric power project. ‘Watermark’ window is surrounded by an ornamental design, which is in perfect register with similar design on theobverse.

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1979 157 x73 mm

Ashoka Pillar with spinning wheels.

One side intaglio blue, red and deep green. Tints of reddish and yellowish greenshade. सत्यमेव जयते belowAshoka Pillar Emblem.

Dry offset. Black andmaroon colours. Tint design in greenish blue and brownish shades.

1996 157 x73 mm

Portrait of Mahatma Gandhi with multi directional lines in the watermark window.

Printed with the combination of offset and intaglio process. Overall colour is predominantly blue, grey and green. Portraitof Mahatma Gandhi. A windowed security threadpartly visible from the front but totally embedded inside. Letters भारत and ‘RBI’printed on the thread. A small black solid triangle inintaglio on left hand side of thewatermark to help the visually impaired to identify thedenomination of the note.

Central theme depicts a panoramic view of the Kanchangunga range with floral patterns above and filigree patterns on thesides. The value of noteappears in 15 languages on the lefthand side.

2005 157 x73 mm

The portrait of Mahatma Gandhi, the multi directional lines, and an electrotype mark showing the denominati onal numeral 100 appear in this section and these can be viewed better when the banknote is held against light.

Machine readable windowed demetalised clear text magnetic security thread with inscriptions भारत and RBI on notes of `.100 with exclusive colour shift. Colour of the thread shall shift from green to bluewhen viewed from different angles. It will fluoresce in yellow on the reverse and thetext will fluoresce on the obverse under U.V.light. Width – 2 mm. The Intaglio Printing i.e. raised prints is more prominent in the name of the Bank in Hindi and English, the Reserve Bank Seal, Guarantee and Promise Clause, Ashok Pillar Emblem on the left, RBI Governor’s signature.

Year of printing isincorporated at the printing stage on the reverse of the banknote.

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A triangle in intaglio on the left

of the watermark window with increased depth of engraving helps the visually impaired to identify the denomination. Optical fibres are in dual color. The small floral design printed both on the front (hollow) and back (filled up) of the banknote in the middle of the vertical band next to the watermark window has anaccurate back-to-backregistration so that the numeral appears as one when seen against the light.

V. `.500/- Notes 1987 167

x 73 mm

Ashoka Pillar with spinning wheels

Printed by dry offset and intaglio process. Background colors in peacock blue, ochre and green. Portrait of Mahatma Gandhi, Ashoka Pillar Emblem, Promise Clause and language panel are printed in intaglio. Five black horizontal relief lines in intaglio on the left side of the watermark to help the visually impaired to identify the denomination of the note.

Background showing rising sun. Background colours in deep green, orange and sky blue. Mahatma Gandhi leading a group of people.

1997 167 x 73 mm

Portrait of Mahatma Gandhi with the multi directional lines in the watermark window.

Printed by offset and intaglio process. Colour scheme is predominantly in yellow, green, mauve and brown. Mahatma Gandhi’s portrait is dark brown in colour. Mahatma Gandhi’s portrait, RBI legend guarantees and promise clauses, Ashoka Pillar inset and Governor’s signature are in intaglio. A windowed security thread, partly visible from the front but totally embedded inside. Letters भारत and RBI are printed on the thread.

Mahatma Gandhi leading a group of people in brown colour with floral patterns appearing above and filigree patterns on each side of this theme. A vertical panel of 15 languages appears on the left. All the above features are in intaglio.

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Green vertical band behind theMahatma Gandhi portrait where latent image of 500 isprinted. A small black solidcircle in intaglio on the lefthand side of the watermark to help the visually impaired to identify the denomination ofthe note.

2000 157 x73 mm

The portrait of Mahatma Gandhi, the multi directional lines, and an electrotype mark showing the denominati onal numeral 100 appear in this section and these can be viewed better when the banknote is held against light.

The colours are predominantly mild yellow,mauve and brown. Mahatma Gandhi’s portrait is in lightbrown. Numeral 500 printed in optically variable ink (OVI)in Green to Blue colour shift.Except these changes, other designs are same as of 1997series notes.

The design is the same as is on the 1997 series note.

2005 157 x73 mm

The portrait of Mahatma Gandhi, the multi directional lines, and an electrotype mark

Machine-readable windowed demetalised clear text magnetic security thread with inscriptions भारत and RBI on notes of Rs.500 with exclusivecolour shift. Colour of the thread shall shift from green to blue when viewed fromdifferent angles.


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showing the denominati onal numeral 500 appear in this section and these can be viewed better when the banknote is held against light

It will fluoresce in yellow on thereverse and the text willfluoresce on the obverseunder U.V.light – width – 3mm. The Intaglio Printing i.e. raised prints is more prominentin the name of the Bank inHindi and English, the ReserveBank Seal, guarantee and promise clause, Ashoka PillarEmblem on the left, RBIGovernor's signature. A circle in intaglio on the left of the watermark windowwith increased depth ofengraving helps the visuallyimpaired to identify thedenomination. Optical fibresare in dual colour. The small floral design printed both on the front (hollow) and back (filled up)of the banknote in the middle of the vertical band next to the watermark window has an accurate back-to-back registration so that thenumeral appears as one when seen against the light.

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VI. `.1000/- Notes

Year Size Watermark Front Back

2000 177x 73 mm

Portrait of Mahatma Gandhi with multi directional lines in the watermark window.

Colour is generally pink (light peach colour with grey offset background). Mahatma Gandhi’s portrait is brown in colour. Mahatma Gandhi’s portrait, numeral 1000, एक हजार रूपये RBI seal, RBI legend, guarantee and promise clause, Governor’s signature are in intaglio printing. Left handnumber panel in red colour and right hand number panel in blue colour. Numeral 1000printed in Optically Variable Ink (OVI) in Green to Bluecolour shift. Optically variable(colour shifting) windowedsecurity thread with magnetic property and containing text भारत , 1000 and RBI. Greenvertical band behind the Mahatma Gandhi portrait where latent image of 1000 is printed.A small black solid diamondshape mark in intaglio on theleft hand side of the watermarkto help the visually impaired to identify the denomination of thenote.

The theme depicts the overall development of the Indian economy in three-colour intaglio. The 15-language panel is on the Left side.

2005 177x 73 mm

The portrait of Mahatma Gandhi, the multi directional lines, and an electrotype mark showing the denominational numeral 1000

Machine-readable windowed demetalized clear text magnetic security thread with inscriptionsभारत and RBI on notes of`.1000 with exclusive colour shift. Colour of the thread shall shift from green to blue when viewed from different angles. It will fluoresce in yellow on thereverse and the text willfluoresce on the obverse underU.V.light – width – 3 mm. The Intaglio Printing i.e. raised prints is more prominent in the name of the Bank in Hindi and English,


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appear in this section and these can be viewed better when the banknote is held against light.

the Reserve Bank Seal, guarantee and promise clause, Ashoka Pillar Emblem on theleft, RBI Governor's signature. A diamond in intaglio on the leftof the watermark window with increased depth of engraving helps the visually impaired to identify the denomination.

Optical fibres are in dual colour The small floral design printed both on the front (hollow) and back (filled up) ofthe banknote in the middle of the vertical band next to thewatermark window has an accurate back-to-back registration so that the numeral appears as one when seen against the light.

Reference Circulars

Cir No. Ref.No. Date Cir.No. Ref.No. Date 093 55/06 03.07.2009 113 55/06 07.07.2010 122 55/09 15.07.2011 159 55/12 08.08.2011 210 55/24 20.08.2016

Introduction of STAR SERIES NUMBERING SYSTEM in defective Bank Notes: Fresh bank note packets are issued by Reserve Bank of India at present are serially numbered. Each bank note bears a distinctive serial number along with a prefix. Currently defectively printed bank notes in any packet are replaced at the note printing presses with a good note bearing the same number as the one replaced. To avoid additional time/cost and manual intervention, the Reserve Bank of India has decided to adopt the STAR series numbering system for replacement of defectively printed bank notes. The STAR series bank notes are issued in `10, `20 and ` 50 denominations in the Mahatma Gandhi series. The STAR series bank notes will look exactly like the existing bank notes of `10, `20 and `50 but will have an additional character, viz *(Star) in the number panel between the prefix and the serial number. Consequently, some fresh bank note packets issued by RBI may contain some notes having a *(Star) in the number panel in the space between the prefix and serial number. The Star series bank notes will be legal tender and the members of public may freely accept and use these bank notes.

(Cir. No.079 Ref. No.10/4 Dated 10.06.2006)

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Salient Features of Clean Note Policy of Reserve Bank of India

1. All the branches/currency chests shall sort notes into issuable and non-issuable/ soiled.

2. Non-issuable/soiled notes shall not be reissued to general public and instead shall be remitted to the currency chests immediately for onward remittance to issue offices of RBI.

3. Branches shall issue issuable note packets only in unstapled condition to general public and currency chests during remittances secured by paper bands or twine thread. In other words, branches shall issue unstapled note packets to general public and unstapled note packets only shall be remitted into currency chests.

4. Branches shall accept/cut notes/soiled notes for exchange from general public and under no circumstances shall refuse to accept the same.

5. The note packets are to be secured by paper bands or twine threads till such time note banding machines are made available. Branches shall not secure the note packets by adhesive stickers/gummed labels.

6. The cash balances of branches/currency chests shall not contain any stapled note packets.

7. All branches shall regularly undertake the distribution of coins to general public.

8. All the branches should accept coins of all denominations from any member public without any restriction and pay the value in notes. For details with regard to acceptance of coins and availability of notes, branches and currency chests should refer to Master Circular No.446 Ref No.10/19 dated 01.01.2004 on Clean Note Policy Implementation.

9. All branches are advised to maintain Registers showing details of

a) Coins distributed.

b) Exchange of Cut/Soiled/Mutilated Notes.

The registers will be verified by the concurrent auditors/internal inspectors of our bank with their authentication of having verified the same and the inspectors of RBI will also verify these registers during their visits.

Currency Chests:

1. Currency Chest utilize the Note Sorting Machine to optimum capacity duly checking all the rejects for Counterfeit notes/HV etc. and maintain records as per RBI guidelines without any exception.

2. Currency Chest checks manually the notes rejected by the note sorting machines to identify the correctness of the same.

3. Systems and procedures laid down for currency chests by RBI are being followed scrupulously.

4. The cash balances of currency chests shall not contain any stapled note packets.

5. All the Currency Chests are advised to ensure that soiled note remittances to RBI do not include any stapled note packets, which attracts penalty, by RBI.

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6. It is further informed that the note packets found secured by adhesive stickers/gummed labels will be returned to the local chest of the bank by debiting the amount thereof to the account of the bank.

7. It is the responsibility of the Manager, Currency Chest to maintain consolidated register for the Branches/Link Branches/Designated Branches and claim incentives.

Display a notice as under in a prominent place within the Branch/ Office premises preferably at the cash counter for information of the customers and public.

“For kind information of the Customers and the Public”

As per Reserve Bank of India directions issued on Clean Note Policy under Section 35A of the Banking Regulation Act, 1949 writing of any kind whatsoever on the bank notes is strictly prohibited.

Date : Manager

Reference Circulars

Cir No. Ref.No. Date Cir.No. Ref.No. Date

238 55/17 04.10.2007 216 55/12 22.10.2009

305 55/26 29.11.2010 332 55/29 14.12.2010

73 55/04 23.05.2013 223 55/22 23.08.2013

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RBI Linkage Scheme

To share the Currency Chest Services for its optimum use wherever currency chest of one Bank is available, our Bank is not having Currency Chests, under RBI Linkage Scheme Zonal Offices can send the proposal of RBI Linkage Scheme to respective Regional Office of Reserve Bank of India to utilize the Currency Chests services as mutually agreed.

Pre 2005 series of Banknotes.

Reserve Bank of India vide its letter No RBI/2015-16/443 DCM(Plg) No.g.12/4297/ 10.27.00/2015-16 dated 30.06.2016 informed that from July 01,2016 the facility of exchanging the pre-2005 banknotes will be available only at the following branches of RBI.

Ahmedabad, Bangalore, Belapur, Bhopal, Bhubaneswar, Chandigarh, Chennai, Guwahati, Hyderabad, Jaipur, Jammu, Kanpur, Kolkata, Luck now, Mumbai, Nagpur, New Delhi, Patna, Thiruvanthapuram, and Kochi.

Refer our Cir 126 Ref 55/12 dated 02.07.2016.

Detection and Impounding of Counterfeit Notes

Reserve Bank of India has issued a Revised Master Circular bearing No. RBI/2016-17/22 DCM (FNVD) No. G-6/16.01.05/2016-17 dated July 20, 2016 on Detection and Impounding of Counterfeit Notes compiling the instructions contained in the earlier circulars issued by RBI on the subject and which are operational as on date of the circular. Please refer our Master Circular 210 Ref 55/24 dated 20.08.2016.

As Forged Notes Vigilance Cell at Head Office is responsible for submitting data on ‘Counterfeit Notes’ to RBI, we advise all Zonal Offices to consolidate the data received from Branches/Currency Chests as per the New Format and submit the data by 5th of the succeeding month. In case there are no instances of detection of Counterfeit Notes, a “Nil” return shall be submitted for the relevant month.

Regarding Nodal Officers:

Please refer cir lr 666/55/F-21/10 dated 27.04.2012 wherein all zonal offices advised to designate Currency Chest Manager as Nodal Officer for the District who will help the Branch Managers in the District in lodging the complaints relating to the offences of counterfeit/fake currency and register FIRS at relative Nodal Police Station/Central Crime Police Station.

At other places where our currency chest is not there, Main Branch Manager of the District Head Quarter will be the Nodal Officer for taking the above responsibility.

At present as the process of Hiring Cash Vans is time consuming, CMD Sir has permitted Zonal Offices to hire Cash Vans at their level duly following the required guidelines and to ensure that Cash Balances are maintained at bare minimum level at all branches at all times.

However, we furnish the general guidelines to be followed for hiring cash van services in our Cir. Lr. No: 666/55/FCC-28/64 Date: 15.02.2014

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SECURITY ARRANGEMENTS IN BRANCHES - DOs AND DON’Ts DOs a) During business hours main entrance collapsible gate to be chained always and locked to allow

entry of one person only at a time.

b) Main Entrance collapsible gate to be chained, closed and locked once business hours are over.

c) Ensure cash cabin door is kept locked from inside at all times.

d) Maintain minimum required cash in the counter.

e) Always maintain the cash balance within the Cash Retention Limit.

f) Monitor the movement of strangers closely. Report suspicious movement to local police station.

g) Daily testing of burglar alarm System and CCTV should be done by Manager. All staff are to be made aware of operation and functioning of the alarm system and CCTV and action to be undertaken in case of any eventuality.

h) The sensors provided in IIBAS system, must be tested at least once in fortnight.

i) Whenever change of Manager, Joint custodian takes place, their Contact numbers to be changed in the IIBAS system.

j) Ensure to keep the Burglar Alarm system in Night mode at the time of branch closure.

k) Maintain Fire fighting equipment comprising of Co2 gas, Water Co2 and Dry chemical Powder fire extinguishers. It should always be in serviceable condition.

l) Electrical switch control meant for general purpose is to be switched off before closing the branch. Input Switches meant for UPS/ATM are to be kept in ON position continuously.

m) Maintain Bait/Decoy Money both in the cash safe s t r o n g / s a f e r o o m a nd with the cashier in cash counter, and while on remittance.

n) Display the telephone numbers of nearest Fire brigade and Police Station prominently. While reporting the fire, branches are advised to furnish the telephone number and the distinctive landmarks of the branch to Fire dept.

o) Branch Guards shall keep watch on both inside and outside. Whenever cash is moved from cash cabin to strong room or vice versa, keep main entrance collapsible gate closed and locked during that period.

p) Armed guard has to keep his weapon loaded during business hours at the Branch.

q) Keep AC caged with iron grill.

r) Cash remittances to be undertaken during day light hours only. Vary cash remittance amount, Timing, Persons, Vehicle, and Route.

s) Maximum alertness be exercised just before opening and close of business hours and during lunch hours.

t) Regularly practice emergency handling drills.

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u) Manager/one staff member to visit Branch on Sundays/ Holidays/ consecutive holidays. Record of such visits should be entered in a separate register.

v) Standalone DVR should be kept in ON position and Monitor may be switched off while premises is closed. DVR shall be lodged in Tamper proof box. DVR shall not be visible to any outsider. It shall be kept concealed.

w) CCTV recording should be viewed on a daily basis.

x) Wherever E- surveillance is provided, mock attacks shall be conducted periodically and report be forwarded to controlling office.

Don’ts:

a) Do not allow outsiders within the work area. Do not permit crowding in front of the cash cabin.

b) Do not permit the entry of strangers into the premises after business hours, without making due enquiries.

c) Do not discuss remittance details in the presence of outsiders/ others. Do not disclose details too early.

d) Do not allow yourself to be distracted from your work, especially when dealing with cash, cheque books and DDs.

e) Do not allow Cheque books, DDs, etc., to be exposed to public view. Keep them in a secure location.

f) Do not entertain enquiries from the public in the cash cabins.

g) Do not bring or deposit cash from safe in cash trays unguarded.

h) Do not keep cash cabin open from rear.

i) Do not reduce remittances security escort in any case.

j) Do not keep unused rooms open and unlocked.

k) Do not use Security Guard for other purposes.

l) Do not dilute security guidelines.

BE ALERT BE VIGILANT BE SAFE

SECURITY:

Pl. refer to Master Circular No.391/22/2 dt.14.2.2012 for security, Security guards cash remittances, Currency chests, Staff –security guidelines, kidnapping, Duties, Trainings of Security guards, Security alarm, fire prevention fire fighters, Fire Extinguishers, Security Incidents, Lockers & other measurements Strong room construction- specifications etc.

42

CASH REMITTANCE – COMPLEMENT OF STAFF I. Staff Complement for Cash Remittances to and from Branches:

S.No. Amount of cash remittance Staff Complement

01 Below Rs. 20 lakhs

1 Clerk / Officer 1 Sub-staff 1 Bank Armed Security Guard if available in the branch

02 Rs. 20 lakhs and above and Below 50.00 lakhs

1 Clerk / Officer 1 Sub-staff 1 Bank Armed Security Guard**

03 50.00 lakhs and above and below 100.00 lakhs

1 Officer 1 Sub-staff 2 Armed Guards

04 100.00 lakhs and above 1 Officer 1 Sub-staff Armed Police Escort

** Cash Remittances less than R s . 20.00 lakhs can be made without a Security Guard if no Security Guard is available at the Branch. However, concerned Branch Manager must read the local law and order situation and if it so warrants, arrange a security guard in consultation with Zonal Office to accompany the remittance.

** Cash Remittances of Rs. 20.00 lakhs and above shall invariably be accompanied by a security guard.

II. Security Escort for Cash Remittances by Cash Vans:

S.No. Guidelines

01 Upto Rs. 2.00 crores to be escorted by 2 Bank armed Guards

02 Above Rs.2.00 crores and upto Rs. 10.00 crores to be escorted by 3 Bank armed Guards

Note: - Precautions to be taken for cash remittances: Whenever a remittance to/from branch in category ‘B’ is planned, the conditions under category ‘B’ hold good. Ex: If a remittance from category ‘A’ branch to category ‘B’ branch is planned, or vice versa, then category ‘B’ stipulation for remittances hold good. The category of the destination branch must be ascertained by the remitting branch, prior to remittance. For making any remittance above R s . 100 lakhs, prior permission of Central Accounts Department at Head Office will have to be taken.

In case Sub-Staff or Clerical Staff are not available on the day of cash remittance, a Clerk can be substituted in place of Sub-Staff and similarly, an Officer can be substituted in the place of Clerk. It should be ensured that the full complement of Staff as laid down for various limits of cash remittances is maintained and complied with. However, the total number of persons as indicated should not be exceeded.

43

It is reiterated that the branches should exercise caution in such a way that the process of cash remittances is completed before dark.

Whenever armed guard is required to accompany the remittances, the armed guards should be our Bank guard and not Private Security Guard.

Zones can review their areas into category ‘A’ or category ‘B’ as per risk with due approval of Head Office.

Overall Management and monitoring of CR is to be done by ZO. Utmost Secrecy is to be maintained for CR. Details should be told at the last moment on need

to know basis. CR should not be predictable. Route, Destination, Timings,

persons, Hired Vehicle Agency and Driver must be rotated. Cash van should be properly modified and must be in good condition. CR, to t h e extent possible must be done in cash van or four wheeler vehicles. It is advisable

to avoid CR in 3 wheelers. Two wheelers are not to be used for CR. If a cash van/bank’s vehicle is not available, then a vehicle can be hired from a reputed

agency. The antecedents of owner and driver should be verified. Vehicles owned by bank staff or their close relatives should not be used for CR.

Private vehicles which can be closed from all sides should be used. Doors of the cash van must be lockable from inside. Private Drivers of hired cash van must be police verified. Cash van must have Alarm system, fire extinguishers, and police numbers. A mobile phone

is to be given to senior person going for CR in cash van for monitoring purpose. Before loading cash van, guards must go forward, check, if there is no danger, deploy

themselves and signal to load/unload cash from cash van. Guards should be deployed near van during halts. Halts must be near a secured place. While loading and unloading cash boxes, guards must be deployed to cover the cash van. In cash van, one-armed guard must sit in front and one at rear of the cash box compartment.

If only one guard is there, he should sit in front. Guards during CR must keep the gun loaded. They must be in uniform and fully alert. When cash is being received from strong room, main entrance must remain closed and when

cash box is being loaded in van, strong room door is to be kept locked. Cash must be carried in steel boxes. Cash boxes should be extra strong and is to be chained

in cash container area of cash van or to middle seat area of private vehicles. Non-bank employee or bank employee not authorized for remittance duty are not permitted to

take a lift or enter cash van. Where CR is being made, Guard at branch should also assist in providing security to CR box

movement from van to Branch entrance. CR must be done during daytime only and must terminate one hour before dark.

Same staff should not go on CR daily,

Guards are not to be used for lifting of cash boxes.

Probationer Officers/clerks are not to be detailed for CR. If threat exists, a second vehicle can be deputed to follow cash van

44

If distance for CR is very short, i.e. being in the complex or up to CR may be done on foot. CR must not be over 20.00 lakhs. Two persons one carrier and one escort must accompany.

If CR is to be done by bus, then direct bus routes should be preferred. Seats should be away from door and cash box is to be locked with Seat.

Cash van, at every halt, must be checked from all sides for any untoward incident. Risk is greater for CR being done using private transport/bus/ three wheelers; hence, more

secrecy and precautions are needed. Close liaison must be maintained with respective DSP to know the activities of

criminals/extremists.

Reference Circulars Cir No Ref No Date Cir No Ref No Date Cir No Ref No Date

095 22/01 18.06.1996 310 22/02 16.11.2006 286 22/01 01.11.2006111 22/05 08.07.2008 217 22/07 10.10.2008 299 22/09 24.11.2008267 22/01 11.11.2011

Manual of Instructions - Chapter on Cash. Point No.11.17.

MOVEMENT OF CASH

a) Entire cash should not be taken out of the Iron safe. If entire cash is taken out of the Iron safe at the beginning of the day when it is not required for normal payments, the bank will be exposed to avoidable risks.

b) At the beginning of the day, only approximate amount of cash required for normal payments only should be taken out of the Iron Safe leaving the balance of cash inside the safe.

c) The required amount of cash should be handed over to the cashier / operator by the joint custodian cashier against acknowledgement.

d) The cashier/operator should keep the door of the cash cabin locked from inside. e) The cashier/operator should not leave the cash cabin. In case of absolute need, the

cashier/operator should lock the cabin securely and should go back to the cabin immediately after completion of the work without wasting time.

f) The cashier/operator should always lodge the cash inside the Cash box / drawers in a secured manner.

g) The cashier/operator should not keep the cash openly or exhibit it on the desk in such a manner that a person can reach the cash from outside easily.

h) The cash taken out of or kept in the iron safe should be recorded in the cash movement register.

i) The entry made in the cash movement register when cash is taken from the safe indicates that the cash is taken out from joint custody and handed over to the joint custodian cashier/ operator.

Reference Circulars

Cir No Ref No Date Cir No Ref No Date Cir No Ref No Date

100 55/05 25.06.2010

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CASH PAYMENT THROUGH WITHDRAWAL FORMS Cash payment using withdrawal forms up to Rs.50, 000/- per day/per transaction only is permitted. However, in exceptional cases like availment of gold loans/other loans etc., a n d if the customer is well known and their requirement is genuine, with the permission of Branch Manager, cash payment beyond the permitted limit can be allowed on withdrawal forms. In such cases, apart from signature, photo of the customer should also be verified and a rubber stamp to this effect (as mentioned below) be affixed invariably on the withdrawal form. Drawings by way of withdrawal forms should not be allowed in accounts with cheque book facility and in such cases, branches should follow the extant guidelines and issue loose cheque leaves in case of exigencies/need to customers. (HO Cir.352/55/27 dated 07.01.2012)

Signature and Photo verified with the specimen

Pay cash

Officer/Manager

Surprise Verification of Cash at Branches All branch heads should carry out verification of cash of their respective branches every month, at different dates of the month with total confidentiality. The verification should also be rotated every month i.e. once before commencement of office hours, another time at the middle of the day and sometimes at the close of office hours. (HO cir.No.325 Ref No.55/24 Dt.21.12.2011)

Generation of Daily Reports / Verification – Importance

Branches have to generate, verify and preserve the daily reports like Day Book, CCOD Jottings, TOD Jotting, GLB, Exceptional Transactions Report, Proxy Posted Transactions Report, Inter-SOL Transactions Report and Intermediary GL ‘s Report , Log Report etc., and maintain registers like Bait Money Register, Key Movement Register, Cash Remittance Register etc., to avoid irregularities and frauds at branch level (HO Cir. No. 218 R e f . No.55/14 dated 24.08.2012)

Validity Period of Cheques As per Reserve Bank of India guidelines, with effect from 01.04.2012 the validity of Cheques/ Demand Drafts / Pay orders and Bankers Cheques is three months. Hence, Cheques / Demand Drafts / Pay orders issued on or after 01.04.2012 will be valid for a period of three months only. (HO Cir.291/55/19 dt.26.11.2011)

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Account Number Portability

Customer of the Bank can continue to have the same account number even when the account is

transferred from one branch to another branch of his/her choice. This feature is available for all

the operative Accounts irrespective of the product. Customer can use the same ATM/ Debit cards

issued in the account even after the transfer of the account. The Internet Banking enabled in the

account will also continue to work. However, latest address proof, mobile number etc. are to

be obtained (H.O. Cir. No. 431 Ref. No.55/31 d t .15.03.2012). Further, it is suggested that

customers are required to surrender all unused cheques (both personalized and non-personalized)

at transferring branch and obtain new cheque book at transferee branch to avoid wrong carving

under CTS environment. (HO Cir. No.325/55/26 dated 12.12.2014)

States covered under three CTS Grid Centers Northern Grid (Service Center, New Delhi) c o v e r s Bihar, Chandigarh, Delhi, Haryana, Punjab,

Jammu & Kashmir, Jharkhand, Rajasthan, Uttar Pradesh, Himachal Pradesh and Uttarakhand States.

Southern Grid (Service Center, Chennai) covers Andhra Pradesh, Karnataka, Kerala, Orissa, Tamil

Nadu, Telangana, West Bengal, North Eastern States and Pondicherry.

Western Grid (Service Center, Mumbai) Covers Chattisgarh, Goa, Gujarat, Madhya Pradesh and

Maharashtra states.

All centers covered under the same grid will be treated as a single clearing zone and cheques drawn

on these centers and presented at any of the states in the same grid centers are treated as locally

drawn cheques and no clearing charges would be applicable for such cheques.

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DRAFT DRAWING ARRANGEMENTS WITH REGIONAL RURAL BANKS

SPONSORED BY OUR BANK

CHAITANYA GODAVARI GRAMEENA BANK:

i. The procedure is modified with effect from 11.03.2010

ii. The existing DD format may be continued for the revised system also. However, the leaves should bear the Nodal Branch Name and Account Number (15 Digit) invariably.

iii. RRB Branches are required to open a separate current account at the respective Nodal Branches and ensure that the signatures of the authorized officers are linked immediately.

iv. Inventory of DD books is to be controlled by RRB Head Office and should release the required numbers of DD books to the Nodal Branches with a request to note the serial number in the system against the Account number before put them into use by RRB Branches.

v. Issuance of draft is restricted to maximum of Rs.3.00 lakhs per DD.

vi. Sufficient funds are to be maintained at Nodal Branch account to meet the DD payment obligations.

vii. The procedure for stop payment/ cancellation of DDs under the new system is to be informed to the Nodal Branches.

viii. The reconciliation of accounts with the respective Nodal Branches should be done on Fortnightly basis by RRB only.

ix. The existing accounts maintained by RRB branches with Andhra Bank should continue till the completion of reconciliation of old items.

x. Regarding other terms and conditions relating to Draft Drawing arrangements between Andhra Bank and RRB remain unchanged till further instructions.

(Lr.No.0666/55/F-31/3486 dated 04.03.2010)

48

INSPECTION OF BRANCHES - IMPORTANT GUIDELINES Internal inspection/Audit is process of Guidance to the branches for building up the Healthy Growth of Business. It involves critical review of the entire working of the branch. It includes an assessment of the quality as well as quantum of business that the branch has attracted. It examines whether the pattern of advances at the branch is generally in conformity with the overall lending policy of the Bank. Other areas of the branch activity also undergo scrutiny to ensure conformity with the systems and controls as put in place by Head Office from time to time.

Internal Auditors (Inspectors of Branches) observes the processes make suggestions for improvement. Inspectors facilitates identification of Business opportunities in the area of operation and plugging possible pit falls in their path.

Inspection report is one of the major tools to judge the overall health of the Branch. A good rating of the branch is an index of good functioning of the branch. CERTAIN STRATEGIES TO EARN BETTER RATING: I. PREPARATION FOR INSPECTION

Branches shall , review and rectify the un-rectified irregularities/deficiencies, if any, , p o i n t e d o u t i n t h e last inspection report, well in advance before the expected date of current year inspection, so that the same shall not be repeated in current year’s inspection report. Branches under concurrent audit shall bestow special attention to the areas of deficiencies pointed out by the concurrent auditor in order to avoid the same being repeated in the regular inspection report.

All documents shall be arranged in seriatum duly rectifying the defects, if any- like Filling of documents, obtaining ECs, Obtaining supplementary legal opinions, completion of legal audits, Obtain and kept the bi l ls on record towards disbursement of loans, proper recording of unit visi ts, filling up of gaps, obtaining signatures for alterations/corrections etc. and cancellation of documents pertains to closed accounts and filling the same separately.

Obtain confirmation for excess drawings/expenditure incurred beyond discretionary powers etc. Confirmation letters shall be properly filed and made available for verification by Inspector of branches.

Ensure proper housekeeping by adjustment of all long outstanding entries in nominal accounts, Bills, etc. Efforts to be made towards adjustment of the outstanding entries by way of correspondence shall be readily made available. Ensure that mandatory daily reports are being generated from system and kept in fi le.

Ensure submission of all control returns up to date. Review letters received from Zonal offices on ADA Returns and compliances submitted by branch in this regard should be kept ready for verification by Internal Auditors.

The other areas of audit are secured usage of SWIFT messaging system, Usage of Ultra-violet scanners in CTS clearing, functioning of CC cameras, functioning of fire extinguishers, cleanliness of premises and other branch operational issues and IOBs give suggestions for their improvement & implementation.

Ensure maintenance of registers like Unit inspection register, Stock statement register, files on review of MSOD/QIS etc., Title deeds register, all prescribed registers in computerized environment.

49

II. DURING THE INSPECTION - SPOT RECTIFICATIONS: Briefing sessions with inspector/s and branch staff on the day of commencement o f inspection shall be arranged for better appreciation of the spirit of inspection and to motivate the staff.

The Inspectors shall discuss with Branch Managers/s at the close of every day and reports rectifications to be carried out. Branch should ensure rectification of all irregularities during the course of inspection itself.

The staff members of the branch shall act on priority to the inspector’s queries and clarify on the spot. Relevant branch records shall be made available to the inspector without delay. Avoid irregularities that can be rectified on the spot, from being reported.

Recover all the reported revenue leakages same day or by the next day. Obtain and keep AODs

All Inspectors of branches are advised to jot down the deficiencies noticed during the course of inspection and at the end of the day, handover the copy of the same to Branch Manager under acknowledgement. All Branch Managers are advised to acknowledge such reports and initiate action for simultaneous rectification, so that many irregularities can be rectified during the course of inspection. This also helps in reducing the volume of report.

The Branch Manager shall coordinate and ensure smooth& timely closure of branch inspection and undertake rectification process with the active involvement of branch staff.

III. AFTER INSPECTION - APPROACH TO COMPLIANCE: Inspection report is to be carefully perused and critical areas to be identified. Ident i fy the i rregular i t ies which can be rectified immediately or in lesser time. Prioritize the critical areas, section wise and allot them to staff concerned for rectifications.

Set a definite time frame for rectification/compliance. Review and monitor progress on daily basis.

Submit the compliance to the Action Points Note within 15 days from the date of completion of inspection.

To facilitate closure of the reports as per the presently prescribed 6 0 days period, all the branches are advised to continue the efforts of rectification of un-rectified irregularities till they achieve cent per cent rectification.

Risk Based Internal Audit (RBIA) The Department of Financial Services, Ministry of Finance, Government of India, vide letter dated 28th June, 2012, communicated model audit policies, including Risk Based Internal Audit policy, to be adopted by public sector banks, as per the needs of each bank without diluting the spirit and substance. Accordingly, this Risk Based Internal Audit policy was framed keeping in view the guidelines contained in the DFS directive.

As per directions of Reserve Bank of India, the Bank has introduced Risk Based Internal Audit (RBIA) w.e.f. 01.04.2014. While conducting RBIA, a Template is used as a tool to measure the Risk Profile of the branch.

50

Objectives of RBIA: To ensure that the risks faced by the Bank are identified and assessed and the process followed for

monitoring and mitigation of risks is effective.

Allocation of audit resources according to the risk profile of the Branch / Offices.

To ensure that Branches/Offices are complying with prescribed systems and procedures.

To identify early the deterioration, if any, in the health of bank’s assets, and report to the Management for corrective steps.

System driven Risk Based Internal audit (RBIA) Model has been implemented from 01.04.2014, with the help of in-house software developed using the expertise of our Development Team in DIT.

The new RBIA system has two broad divisions:

1. Inherent Business Risk

2. Control Risk

Control risk is further classified as

• Credit Risk

• Non-credit risk

Marked allotted for the above risk is as follows:

Risk Assessment Methodology Scoring Model: Total Score for any Branch is 2200.

Inherent Business Risks - 400

Control Risks - 1800 of which Credit Area -1000, Non-Credit Area – 800.

Rating Methodology:

S.No Parameter Current year Max marks Marks scored Rating

1 Inherent Business Ris 400 2 Control Risk-Credit 1000 3 Control Risk-Non Credit 800 Overall Score 2200

PERCENTAGE

Inherent Business Risk carries 400 marks and measures the risks associated with the credit profile of the branch. The rating under this risk is mostly based on the advances profile of the branch, the risk weights attached to the advances portfolio, the health of the accounts and the NPA level. Most of the data relevant for this is picked up from the CBS environment. Only four parameters are to be keyed in by IOBs. Rating is system-driven.

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Inherent Business Risk consists of Parameters with total marks of 400. Marks will be awarded based on actual data relating to position / status of the Branch under each parameter.

Sl. No Element Max.

Marks Marks scored

1 % of risk weighted assets as at the end of previous quarter to total fund and non-fund based advances as at the end of previous quarter

40

2 % change in RWA to total fund and non-fund based advances as on latest quarter ended of previous inspection to latest quarter ending of present inspection.

30

3 C & D rated advances to total advances having limits of more than Rs.5 lakh (DL, AGL, NAGL & Staff loans excluded)

30

4 Amount of LCs devolved and not adjusted as percentage of total outstanding LCs as on date of inspection 20

5 Amount of BGs invoked and not adjusted as percentage of total outstanding BGs as on date of inspection 20

6 Unsecured advances to total advances (amount-wise) 30

7 Funded and non-funded Exposure to top 5 borrowers as % to total funded and non-funded advances of the branch as on Date of inspection

30

8 NPAs outstanding as on date of inspection to total advances at the beginning of the review period

40

9 Fresh additions to the NPAs during the review period as a percentage of reduction in NPAs during the review period. 30

10 Slippage of sub-standard advances to doubtful advances as percentage of sub-standard advances at the beginning of the review period.

30

11 Liability outstanding as on date of inspection in Quick mortality accounts to total amount disbursed during the review period.

40

12 PNPAs (> 30 days) as percentage to Total Fund based Advances as on date of inspection. 30

13 Incidence of Frauds / Special Reports / Complaints or Claims made against Bank during the review period. 30

Total 400

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Credit Risk: The accounts to be verified by the IOBs are also uploaded through URL system. Under Credit Area, all advances selected for verification are listed GL head-wise. Wherever multiple limits are sanctioned under single Cust-ID, details of accounts are also provided Customer ID wise. IOB will verify the check-list provided for each of the GL head, account-wise and note the irregularities observed in the accounts. After verifying the check-list, the IOB will classify the account as B / C1/ C2 (as is being done now) depending upon the nature of irregularity.

Credit Area: i) The total marks of 1000 for Credit Area are allocated to various loan GL Heads (Fund and Non-fund based) of the Branch based on the percentage of outstanding under each loan GL Head to the total advances (Fund and Non-fund based) of the Branch.

ii) The total marks so allocated are further reduced to 30% for loans backed by Liquid Securities (viz., Loans against Deposits, Gold Loans, Loans against Shares & Securities) and Staff Loans. The balance 70% marks are added to the other Loan GL Heads in the ratio of their outstanding to total outstanding under remaining GL Heads.

iii) The Control Elements for each loan GL Head are specified. The weightage of each element is fixed based on the risk perception of the element. Thus, the total marks allocated to the loan GL Head get distributed to each of the Control elements as per the weightage fixed for the element.

iv) The percentage of Non-compliance to each Control element is calculated based on the percentage of exposure of non-compliance accounts to the total exposure of the accounts checked (instead of the number of non-compliance accounts to the total number of accounts checked)

v) The total marks for the relevant control element is multiplied by (100% minus the percentage of non-compliance) to arrive at the actual score achieved.

Non-Credit Area: Non credit area carries 800 marks and marks are allotted for KYC compliance, cash management, remittances, clearing, government business, security items, sundries, lockers, customer service, technology and branch administration.

• A checklist is provided for each of the sub-heads under non-credit area.

• As is being done now, the IOB will assess the level of compliance and allot the marks based on the % of compliance.

• Details of accounts where irregularities are observed will be noted.

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The total marks of 800 for Non-Credit Area are allocated to the following Areas. Each Non-Credit area will have certain fixed parameters and maximum marks for each parameter is fixed. Marks will be awarded based on actual data relating to position of the Branch under each parameter.

Sl No Non-Credit Area Maximum Marks

1 KYC Compliance & Deposits 100

2 Cash Management 45

3 Remittances 20

4 Cheques / Bills Collection/Purchase / Clearing 40

5 Government Business 30

6 Safe Deposit Lockers 20

7 Security Items 15

8 Compliances 50

9 Branch Administration 60

10 Controls & Audit 100

11 Customer Service 60

12 Other Areas (Sundries, Stationery, IGL, CRAs etc) 60

13 Technology 200

TOTAL 800

FEMA audit: This will be conducted alongwith annual inspection by regular RBIA team.

The ‘Risk level’ is calculated under Inherent Business Risks and Control Risks individually as under.

• Score of 70 % and above Low Risk

• Score of 50% to < 70% Medium Risk

• Score of < 50% High Risk

Risk Matrix is then drawn as shown below:

RISK MATRIX

INH

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HIGH HIGH RISK VERY HIGH RISK EXTREMELY HIGH RISK

MEDIUM MEDIUM RISK HIGH RISK VERY HIGH RISK

LOW LOW RISK MEDIUM RISK HIGH RISK

LOW MEDIUM HIGH

CONTROL RISKS---------------->

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As can be seen above, the Branch which secures “Medium Risk” rating both under Inherent Business Risks and Control Risks will place itself in “High Risk” level as per Risk Matrix.

Cycle of Inspections: The frequency of audits under risk based system is fixed as

(i) 9 to 12 months for Very High Risk/High Risk branches,

(ii) 12 to 15 months for Medium risk branches

(iii) 15 to 18 months for Low Risk branches.

(iv) within 6 months from the date of opening for the newly opened branches.

Organizational Setup of Inspection Department The Inspection Department is decentralized with establishment of Six Zonal Inspectorates as follows:

Audit Authority Name of the Zones

Inspection & Audit Dept. Head office, Hyderabad

Hyderbad-1, Hyderabad-2, Kurnool Secunderabad SCF-Hyd, Karimnagar, Mahaboobnagar, Nizamabad, Warangal

ZI Chennai Bangalore, Chennai, Coimbatore, Hubli, Kochi, Tirupathi

ZI New Delhi Bhopal, Chandigarh, Jaipur, Lucknow, Ludhiana, Meerut, New Delhi, Connaught circus

ZI Visakhapatnam Kakinada, Visakhapatnam, Srikakulam ZI ,Mumbai Ahmedabad, Mumbai, Pune, Fort, SCF-Mumbai ZI Vijayawada Eluru, Guntur, Ongole, Vijayawada ZI Bhubaneswar Bhubaneswar, Kolkata, Berhampur, Patna, Sambalpur

Basing on satisfactory compliance received from branches, the concerned Zonal offices shall submit the files with their recommendation for closure to the concerned Zonal Inspectorates.

High Risk / Very High Risk / Extremely High Risk rated branches: When a Branch is rated “High Risk” and above under RBIA, “verification Audit” is to be conducted by Senior Manager from Zonal Office within 60 days from the date of completion of inspection, so as to ensure that the branch/Zonal Office has taken necessary steps to mitigate the risks. Department is following up with Zonal Offices for conducting “Verification Audit” of Branches with RBIA rating of “High Risk” and above.

As per directions of Audit committee of Board, resolution No. 16 dated 29.12.2015, if the branch continues to be on high risk during verification audit also, second verification is to be caused. If the branch continues to be on high risk consecutively for two quarters, the same to be placed before the Audit committee of Executives.

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Branch Inspection: The Department shall give to the Inspector, before he starts inspection, information on excess drawings, overdue accounts etc by way of reports by mail. The following is the list of reports being sent.

1. List of Bank Guarantees expired but not closed

2. List of LCs expired party-wise

3. List of Import Bills for crystallization

4. Sundries – Nominal items outstanding for more than 60 days

5. ODCC Jotting with full details

6. Overdue PC advances

7. List of PNPA Accounts

8. List of Multiple Loans – Customer ID wise

9. List of Multiple Loans – Customer Name wise

10. List of Excess drawls (in excess of 10% of limit)

Structure of Inspection Report: i) Reports of Non-Credit Area - Account Opening Procedures & KYC Compliance, Cash

Management, Remittances, Cheques/ Bills Collection/ Purchase/ Clearing, Government Business, Safe Deposit Lockers, Compliances, Security Items Branch Administration, Controls & Audit, Customer Service, Other Areas (Sundries, Stationery, IGL, CRAs etc), and Technology

ii) Reports of Credit Area - Account-wise with Major Deviations

iii) RBIA Rating - Account-wise with Other Deviations

Reduction of Marks: To extend the coverage of Inherent Business Risk in the area of Operational Risk, one more element (Element No.13) relating to “Incidence of Frauds / special reports/complaints or claims against Bank during the review period” is added with a maximum marks of 30 as approved in the Audit Committee Meeting of Executives on 20.11.2014.

As approved by ACB in the meeting held on 7th November 2015,

“General Manager, Inspection & Audit is authorized to bring down the rating of the branch by one notch, if warranted, where the amount of fraud involved is Rs.10.00 lakhs and above. The General Manager has to examine the number of incidences of fraud while downgrading the Risk.”

Guidelines for Excellent Rating:

The Department may award Excellent Rating under RBIA for Branches which fulfill the following criteria.

Branch should have been in existence for a minimum period of three years with average business of above Rs.20 crores

Branch shall score 90% and above in RBIA

The Excellent Rating needs to be approved by the Executive Director.

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Risk Based Concurrent Audit: The Dept of Financial Services (DFS) vide their lr dated 28.06.2016 communicated model audit policies including Concurrent audit policy to be adopted by PSBs as per the needs of each Bank without diluting the spirit and substance. RBI – DFS has suggested bifurcating audit areas as High Risk, Medium Risk and Low Risk. Individual banks, based on their risk profile, may classify the areas and coverage can be fixed under both internal and concurrent audit. Our Bank has already Implemented Risk Based Internal Audit system since 1.4.2014 for conducting Internal Audit of branches i.,e Annual Inspection of Branches.

Now Inspection & Audit Department has started implementation of online Risk Based Concurrent Audit Module (RBCA) for conducting Concurrent audit at selected branches. This module was developed by our in house team of DIT. Templates for RBCA has been prepared GL code wise and for all the existing / prescribed reports. The module has been released and made on live from 01.06.2016 for all the concurrent audit branches submission of Reports online. The modalities and guidelines of RBCA are kept on our Integrated portal under Departments->Inspection& Audit.

Internal Systems Audit

Internal Systems Audit (I.S.Audit) is also a part of regular inspection of the branches. Under Non credit area, 200 marks is allocated for Technology audit. Auditors observe and incorporate their comments in IT&BCP template .It comments on the IT environment controls ,Physical access controls, Logical Access controls, , Contingency Controls , Business Continuity Plan (BCP) , Procedural & Other controls, Conformity to security items supplied by Head Office, Tallying of IT assets supplied by HO with physical stock available at the branch , Generation and Verification of Daily Reports .

Following audits are being conducted by I.S.Audit Cell 1. Software audits

2. I S Audits

3. Compliance Audits

4. Concurrent IS audit of DATA CENTRE

Abnormal Variance in Advances: To know the reasons for spurt in advances in the branches during a month, we are generating the Sector Wise / Branch wise Variance figures in Advances over previous month for all the Zones and segregated with the following limits.

1. Variance figures where the increase in advances over the previous quarter is 10% & above with a minimum of Rs.5.00 Crores in Metro Branches.

2. Variance figures where the increase in advances over the previous quarter is 10% & above with a minimum of Rs.3.00 Crores in Urban Branches

3. Variance figures where the increase in advances over the previous quarter is 10% & above with a minimum of Rs1.00 Crore in Semi-Urban and Rural Branches.

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The above reports are provided to respective zones and advising them to confirm to us that the abnormal variance in advances figures during the month is genuine and where the variance is found we are also advising them to cause verification of the sanction, documentation and disbursement/ realization particulars under all the accounts of the Branches where the abnormal variance is noticed and confirm that loans have been sanctioned and disbursed as per the guidelines.

Ghosh Committee Recommendations’ Reports: Reports for Ghosh Committee Recommendations, submitted online, for all the branches / Service Centres / Currency Chests and Zonal Offices is being consolidated. Statutory Auditors after due verification, will certified the same.

Jilani Committee Recommendations’ Reports: Reports for Jilani Committee Recommendations of all the branches / Znal offices are consolidated zone wise and consolidation report will be prepared by IS Audit cell. Statutory Auditors, after due verification will certified the same.

Off Site Monitoring Cell

In terms of Government of India guidelines, based on recommendations of Basanth Seth Committee, Off Site Monitoring Cell (OSM Cell) was formed in our Bank during the year 2013. The aim and major activity of OSM cell is to generate the reports of high value/critical transactions happened at Branches on previous day, scrutinize them and sensitize the controlling offices/Branches for taking corrective action wherever deficiencies are noticed in following the laid down systems and procedures.

Basanth Seth Committee had identified 81 types of transactions as critical and recommended that alerts are generated, whenever, such transactions are observed to have taken place in any of the branches.

Of these 81 transactions, 35 types of alerts are being implemented as on 01.09.2016. In the new module alerts are available in OSM online system, and branches can respond to these alerts online, without sending & responding e-mails. Remaining alerts will be implemented shortly.

Keeping in view the operational risks involved in various critical/important transactions, the following 7 alerts are being sent to the concerned Zonal Office also for adding their confirmation through OSM online system.

1.Manual Debits to P&L Interest on Advances 2.Manual Debits to P&L-Interest on Deposits

3.TODs in SB group 4.TODs in Current Account group

5.Preferential rate of interest on Deposits 6.Debit Transactions in Sundry Accounts

7. Abnormal variance (Spurt) in advances

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With the implementation of new package, branches are responsible for the following tasks related to OSM Cell:

01. Branches should login to “OSM Cell Alert Management” module, verify the alerts pertaining to their Branch on daily basis, and should respond them immediately by Manager or Sub Manager (work class 400 or above) before CSOLOP. View option is available to all users at branch. As per the directions of the competent authority EOD check will be imposed for the Branches where OSM alerts are pending to be responded for more than 3 days.

02. Besides sending the alerts, OSM Cell will review the transactions based on different parameters and seek information/clarifications from branches regarding the transaction which they find critical or suspicious. Hence, branches have to respond these mails immediately on priority, re-check the transactions/accounts and confirm their genuineness and /or should provide the required information/clarification.

03. If OSM Cell finds any revenue leakage/lapses/deviation of procedures, they alert/caution the branches to rectify/recover the same. Branches should attend the same on top priority and rectify the deviation noticed.

The above alerts includes only the critical or important transactions happened in the branch and the same are generated from the total transactions based on standard parameters. By verifying these alerts, Branch will get the overall picture/knowledge of the high value & critical transactions happened in the branch, on the previous day/week/month.

Role of Zonal Offices:

Zonal Offices should identify a Nodal Officer at Zonal Office to monitor and co-ordinate the Alert Management system. In the new software, there is provision to login by the Zonal Office officials also, wherein they can view the alert pending to be responded by the Branches under their jurisdiction. The following are the important activities to be attended at Zonal Office:

a) The Nodal officer should login to the module regularly and verify the pending status. If any alerts are pending to be responded, contact the branch immediately and ensure that the same are attended on same day.

b) If any information/clarification is sought from OSM Cell on critical/suspicious/ revenue leakage transactions, Zonal Office should ensure that the same is provided by the branch within the stipulated time schedule.

c) If any critical/suspicious/irregular transactions are brought to the notice of Zonal Office by OSM Cell same should be addressed on priority for resolving the issues.

d) Based on the importance/criticality/sensitivity of the transactions, the Nodal Officer should take-up such transactions to the notice of Zonal Manager or appropriate authority of ZO, for further scrutiny/directions/action.

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Revenue Leakage

PART – A: Revenue Leakage — Areas to be visited:

Inspection & Audit Department has been reporting Leakage of revenues due to our Bank during the course of its Regular inspection of branches, Limited Review of Revenue Leakage Audit (LRRL) and also through its OSM cell and IS audit cell. The pointed out leakage has to be recovered by the branches during the course of inspection. In case for some other reasons, the reported leakage could not be recovered on the spot, the concerned branches are supposed to recover and report such recovery to Inspection Audit Dept .

We mention some areas where branches fail to collect revenue due to the bank as per Guidelines issued by the Bank from time to time. Please ensure to verify whether branch got sanction from competent authority for allowing any concession in service charges/ Interest

1) Additional interest non adjustment of excess drawals allowed within stipulated time: As per cir No Cir No.49, 26/4, 18.05.2015) “”Excess drawls attract 2% additional interest and is subject to change from time to time. In case excess drawls are not adjusted within 15 days, Additional interest of 1% shall be charged from the 16th day till the date of adjustment, i.e., total additional interest of 3% for excess drawls allowed is applicable.””

In this regard, it is observed that system is not taking care of additional 1% from 16th day onwards till the date of adjustment, in case excess drawals are not adjusted within 15 days.

You are advised to refer Cir No 49, 26/4, 18.05.2015 and verify & point out revenue leakage (if any) in this angle .

2) As per Cir No. 108 dt 27.6.2015, the service charges has been revised. Further HO issued CIR.No.212 dt 5.9.2015 clarifying ambiguity regarding collection of revised service charges in sectors like Retail trade etc. DIT dept. has confirmed that they have uploaded the revised service charges on 27.10.2015, though the revised services charges are effective from 27.06.2015.

Hence, all the IOBs/Staff are requested to take note of the same and identify the revenue leakage pertaining to the intervening period (i.,e from 27.6.2015 to 26.10.2015 ) if not collected manually for all the applicable cases., duly taking into account Cir. No.. 108 dt 27.6.2015 and CIR.No. 212 dt 5.9.2015( Should be read together)

3) Charging of 1% on quick review of account: Wherever a Borrowal account has been reviewed under “Quick Review “method, Branch is supposed to collect 1% extra interest over the applicable rate of interest for the period under Review.

4) Many branches are not charging 1% additional interest for Housing loans sanctioned for repairs/renovation/extensions. As per circular no. 239/53/9 dt. 10.09.2012 (page no.3). This has to be done by manual addition of 1% in A/c preferential interest debit with start date as disbursement date since branches tend to apply by default the rate of interest prompted in LAPS module.

5) Difference of interest for loans sanctioned to pre-owned cars ., as these loans needs modification of ROI in INTTM after sanction.

6) Ensure collection of Unit visit charges for September 2015 and December2015 quarters for all OD/CC accounts as the same is systematized from March’16 quarter.

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7) Interest table code is given as LA800 for some HLs sanctioned during 2009 and 2010. This table code is applicable for the first year after loan disbursement only. From second year onwards, the interest table code has to be modified in menu INTTM and table code to be changed to BSHLP with start date one year after account open date. Still some branches have not modified this. LA800 is suitable for HLs sanctioned for fixed rate only i.e., HLs sanctions before 2006.

8) The Un- hedged Forex Exposure forms a sizeable portion of total forex exposure of our Bank to customers. Un- hedged forex exposure is a source of potential financial risk to corporate as well to the banks.

We reiterate the relevant guidelines mentioned circular No. 008 (Ref No. 48/01) dated 10.4.2014 for taking appropriate measures at Zonal Office / branches to contain the risk for the borrowers who have un-hedged exposures.

a) Stipulating an additional interest @ 0.25% p.a. on the entire credit facilities.

b) Stipulating / collecting an additional margin of 5% for un-hedged forex exposures for extra cushion. Our Top management has reviewed the bank's un-hedged foreign currency exposure and directed that the zones should ensure the collection of additional interest from the borrowers with Un-hedged Forex Exposure. You are advised to go through the circular No 008 dt 10.1.2014 in this regard.

9) In OCC/SOD A/cs, the Credit Rating is slipped sometimes from A to B/B+/B++, accordingly while renewing the limits, the spread is changed, and ROI is increased in the sanction terms. Branches are changing only the due date, but not modifying the ROI in INTTM

10) Further wherever there are existing Term loans along with W.C. limits , Sanctioning authority at the time of renewal of OCC account , Reviews existing term loans of the borrower as well and are clearly specifying the revised interest to be charged on the term loans from the date of sanction of renewal of OCC limit. But at Branches , while entering the Renewal sanction particulars , they are not modifying ROI in INTTM for Term loan accounts as well.

11) Branches are not giving the correct Applicable date while changing the due date on renewal (i.e. Application submitted by the party along with necessary papers in full shape). Branches are simply giving the earlier due date as applicable date. Due to this the entire penal interest charged is adjusted from the normal interest during that month, and net interest is debited to the A/c. (This can be verified in the Report “aintrpt” for the month.). This “Netting of interest “ should be avoided by branches .

12) Wherever branch changes due date of the limits upon renewal/quick review , please check whether Branch has given any retrospective date so that system has calculated lesser rate of interest “by netting” i.e. actual interest due minus penal interest charged previously. In such cases IOB to check whether branch has given undue advantage to the borrower, duly checking actual date of receipt of proposal in full shape.

13) Generally in HO sanctions, sometimes, certain penal interest viz., 1% penalty for External Rating, Non compliance of certain sanction terms is stipulated as special conditions stating that, before release of limits it is to be complied (instead of putting generally in Charges column). Branches are getting the same after lapse of certain period. Branch to charge from the date of disbursement to till the date it is complied.

14) Most of the branches are not using LNM for the Non-Fund limits. Hence, the Processing charges both Normal and Break period are missing.

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15) In huge amount of BGs, sometimes party is making a request to collect the commission on BG on Qly basis. In such cases, we have to verify whether the same is correctly fed in the system while opening the BG. If it is correctly fed in the system, every quarter automatically the commission is charged to the respective operative CA/SOD/OCC A/c

16) Whenever any Finer ROI approved by ZO/HO to certain A/c, it will be valid upto Due date of the limit only. Again on renewal, if ZO/HO gives Finer ROI (duly mentioning that continuation of Finer Rate, then only it will be continued). Otherwise Branch has to modify the applicable ROI on due date. Concessions in charges if any extended by ZO/HO, will also have same effect as stated above.

17) In respect of advances of Rs. 1 crore and above, The ABS is to be submitted by the party every year by 31st October. Failing which, 1% penalty is to be charged from 1st October, till the date of submission.

18) 1% penalty for Non submission of MSOD/QIS is to be charged manually for the period of non submission or delayed submission.

19) Commitment charges to be collected manually for SOD/OCC accounts for the limits of Rs. 100 lakhs and above.

20) Commitment charges to be collected manually where ever the TL disbursement could not completed as per Drawdown schedule as per sanction terms.

21) Regarding BG commission one can obtain a report on commission less collected on BGs and check where the commission is less collected vis-à-vis sanctioned terms.

22) Interest Subvention is applicable upto an amount of Rs.3.00 lakhs to all the farmers (irrespective of whether Small, Marginal or Other farmers). For limits above Rs. 3.00 lakhs, Interest Subvention is available upto Rs. 3.00 lakhs and applicable rate of interest is to be charged (as per Cir No.05 Ref No.19/01 dated 01.04.2016) for amount above Rs.3.00 lakhs. At any point of time, farmer is eligible for interest subvention upto an amount of Rs. 3.00 lakhs only (Crop loans, Agriculture gold loans with subvention). If customer is having multiple limits, system cannot identify whether total limit exceeds Rs 3.00 lakhs. As such system will assign subvention rate for all the accounts if the individual limit is not exceeding Rs. 3.00 lakhs. If subvention rate is not applicable for some of the accounts for the reason that total limit exceeds Rs 3.00 lakhs, related interest rate changes are to be handled by branches manually.

23) Take LDINSP report for verification of rate of interest and check with sanctioned ROI. Any discrepancies have to be accounted for.

24) Check wherever Adhoc W.C. limits are allowed , branches is charging additional 2% rate of interest over applicable ROI. .

25) ATL inspection charges: Branches have to invariably adhere to guidelines issued vide Cir No.419 Ref No.19/44 dated 05.03.2016. Branches have to invariably debit unit inspection charges once in a year. System support is currently not available for debiting unit inspection charges.

26) Branch has to collect charges for issue of no dues certificate (other than SF/MF), balance certificate and attestation charges as per guidelines.

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27) The following service charges, Branches tend to miss collecting the revenue since there is no system support for collection of these charges.

1 Lead Bank Charges 2 Unit Inspection charges(Sept’15 and Dec’15 quarters) 3 Mortgage charges 4 Modification in sanction terms and conditions 5 NOC charges 6 Substitution of collateral security / personal guarantee 7 Release of personal guarantee / collateral security 8 Revalidation of lapsed sanctions 9 Processing charges (ON NON-FUND BASED LIMITS)

10 Upfront fee (Term Loans)for subsidy linked loans 11 Documentation charges 12 Earmarking/Inter change of limits 13 Buyers Credit / LOC / SBLC 14 Commitment charges 15 Escrow account maintenance 16 JLF meeting charges 17 Solvency certificate 18 TUFs handling charges 19 SEFAU proportionate charges 20 Specialized charges 21 Unsatisfactory cumulative inflow in ODCC accounts 22 ROC filling charges

Other Charges not supported by the system : The following charges are to be collected by the branches manually: 1. Enquiries relating to old records. 2. Record copy of the Cheque / Other Instruments 3. Surrender of unused cheque leaves at the time of account closure. 4. Signature Verification 5. No dues certificate 6. Issuance of Balance Certificate 7. Safe Custody Charges 8. Collection of Other Bank Deposit Receipts on maturity. 9. Issuance of Duplicate Pass Books 10. Addition / Deletion of Names in all Deposit Accounts 11. Changes in Operational Instructions, Power of Attorney, Board Resolution etc., 12. Loans – Pre payment charges 13. Loans – Pre Closure charges 14. Commitment Charges 15. Inspection Charges

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16. Cheque Return – Inward (Cheques received for payment) due to insufficient funds – Other than Clearing instruments.

17. Registration of ECS facility 18. DD/TT/PO – Duplicate Issuance 19. Standing Instructions 20. Penal Charges for pre-closure of RD and RD Plus Accounts 21. Locker Operations Charges beyond 10 operations in a quarter 22. Advance Release of Clearing Cheques 23. Solvency Certificate Issue 24. Stop Payment registration for DD/PO (System Support available for stop payment registration for

cheques) 25. AB Demat Account Charges 26. Service charges on transactions with SBI/SBH 27. Pension Payments/ Govt Business commission

PART – B: Verification of Correctness of Interest Rates on Advances:

1. Branches are entering wrong rate of interest in the system for few accounts at the time of entry of loan account in the system or by making modification to the rate of interest subsequently. Such interest rate discrepancies lead to revenue leakage.

Basing on the sanction letter the rate of interest being collected to the accounts can be verified through the aid of following Menu options.

HACLI > General Details > contracted interest rate: The rate of interest appearing here should be rate of interest stipulated in the sanction letter.

HACLI > Interest rate enquiry or HINTTI: Here the detail interest rate history pertaining to the account for various periods is displayed. Ensure that all the entries made here are as per sanction.

The following reports which are available in MIS Portal http://172.30.3.148:8088/Mis/ are also helpful to detect the changes done by the branch for an advance account in interest rate:

MIS > Advances > Report No.31 INTTM Changes in CC/OD accounts and Report No.32 INTTM Changes in Loan accounts: Changes done to an account to be verified with sanction.

MIS > Advances > Report No.25: Report on Interest credit to loan accounts: The report gives the list of accounts for which interest is credited for a range of dates. If the rate of interest to a loan account is changed/reduced with retrospective date (value date), system will recalculate interest rate from that date and give credit the additional interest to loan account. Ensure that the rate of interest is not modified inadvertently from wrong date and it is in tune with the sanction/ modification in sanction

2. Feeding of Wrong Next interest application date: Some of the Branches are giving the date after gestation period or due date of the loan as the “next interest calculation date”. Interest will not be debited to the account till that date.

The following report in MIS gives the list of accounts having wrong interest calculation:

MIS>ADVANCES>Report No8: Next Interest Calculation date: If any record is generated for the branch with wrong next interest calculation date, get it rectified through HLARA Menu> Option: Rephasement.

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3. Wrong interest calculation frequency: The interest calculation frequency should be “M”(Monthly) for normal accounts and “Q” (Quarterly) for agriculture loans otherwise specified in sanction letter. The calculation frequency is wrongly given as “Y”(Yearly) or “H”(Half-yearly) for few accounts inadvertently and interest will not be debited to the accounts till such date.

The same can be checked in HACLI: 4.Interest enquiry >Interest calculation frequency

4. Drawing Power effective dates are fed with retrospective /wrong dates.(availability of the report to be checked)

5. LAD Interest < Deposit interest rate or/and difference between LAD interest & Deposit interest is < 1.5% (other than STAFF/Senior Citizens): through ABREP/Advances/LADDEP the report can be generated and find out the accounts and get the same rectified.

6. For consortium advances if sanction terms links the rate of interest to be charged to Consortium Leader bank’s base rate, communication is being received and the rate of interest is being modified correctly in the system.

7. For loan accounts wherever the term premia is to be charged, ensure that the same is modified correctly in the system as and when guidelines are issued by the bank in revising the same.

8. Verify sanction terms and ensure penal interest is being charged for

- Delay in execution of joint documentation in respect of consortium accounts as per sanction stipulation.

- Non-creation of pari passu charge. - Non-submission of Audited Balance Sheets. - Non-submission of Stock statements/QIS/MSOD.

Through menu option AINRPT the report can be generated for a range of rates to check the collection of penal interest.

9. Manual debits to GL Head xxxx1070000999 (manual interest paid on loans and advances): Verify the GL head (ACLI/ HACLI) for wrong reversal of interest charged on loan accounts and reversal of commission charged on BG and confirm that the entries are proper and the sanction/permission is available.

10. Manual debits to GL head xxxx1080100099 (Manual interest paid on Deposits): Please verify the debit records in the account (ACLI/HACLI) and confirm that the entries are as per guidelines.

11. Interest paid on ineligible SB accounts: Check interest is paid for ineligible Government bodies/organisations accounts for which as per guidelines interest should not be paid.

12. Sundries accounts: Verify the debits to sundry suspense and sundry creditors are proper.

13. Processing charges/Upfront fee: Verify the concerned P&L Account and ensure that debits to the account are proper.

14. Bank Guarantees: 1. Verify the branch is collecting the commission for the BGs for which the commission is deferred. 2. Whether the commission is being charged whenever extension of BG is done.

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PART – C: Useful Menu Options for Revenue Audit: 1. Various reports useful for verification of Commission on BGs/ LCs:

a. ABREP/BG/BGBR: Report will give BGs issued during the given period along with the amount of commission collected on each BG.

b. ABREP/BG/GCBER: Report will provide list of Guarantees closed before due date during the period.

c. ABREP/BG/LOBGC: Report will provide the list of Guarantees closed (party wise) during the period.

d. GP (Menu Option): Report can be generated for Guarantees Issued and Invoked Guarantees. e. DCGPR or DCQRYP (Menu Option): Using this option, various type of LCs issued / closed –

party wise, during the period. f. ABREP/INLAND LC/IPWINLC: Statement of commission earned on Inland LC advised. g. ABREP/INLAND LC/OPWINLN: Statement of commission earned on Inland LC issued. h. ABREP/EXPORT L/C/LALC: List of amended LCs. i. ABREP/EXPORT LC/LOCLC: List of Cancelled LCs.

2. Various reports useful for verification of Interest on Advances/ Loans: a. ADVINT (Menu Option): will show the rates of interest applied b. HINTTI (Menu Option): View rate of interest for an a/c. c. LVSI (Menu Option): View of Loan Interest Version Slab Inquiry. d. ABREP/ ADVANCES/ ZEROINT: will show the a/cs where interest is not applied. e. ABREP/ ADVANCES/ INTJOT: will show the amount of interest debited to the a/cs. f. ABREP/ADVANCES/ LIMWIR: Report will show the details of interest rate for limits with

different slabs along with the penal and a/c level rate. g. ABREP/ADVANCES/ AINTRPT: Report will show the details of products, interest rate applied

and the interest amount debited. The above report can be generated using direct menu AINTRPT and this is not available under above mentioned path.

h. ABREP/INSPECTION/LNDISD: Report will provide Loans disbursed during the period. i. ABREP/ADVANCES/STEDA: Statement of excess drawals allowed during the period. j. ABREP/ADVANCES/LIMDUE: Statement of Overdue working capital limits k. ABREP/ADVANCES/ODILAC: Statement of Overdue list as on a date. l. ABREP/ADVANCES/SBDDUE: Statement of Stock/ Book Debts due as on date. m. ABREP/ADVANCES/LCBDDT (OR) ABREP/ADVANES/LCBDUD: Statement of Loans closed

before due date. n. LAINTBOK (Menu Option): Statement of Interest booked, paid for a period for Loans. o. ACTODI (Menu Option): Inquiry on the Interest Rate etc on TOD allowed.

3. Various reports useful for verification of Processing charges: a. ABREP/INSPECTION/LNDISD: Report will provide Loans disbursed during the period. b. ABREP/ADVANCES/LOANSR: Report will provide loan sanction limits, due dates, charges,

repayments , overdues.

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c. ABREP/ADVANCES/MBSHL: Report will provide MORTGAGE BACKED SECURITISED HOUSING LOANS opening balance ,closing balance , charges, interest, insurance debited, total collections , closing balance as on last day, overdue balances in between two periods.

d. ABREP/ADVANCES/PROS_CH: Report will show the a/c NO, disbursal date, scheme code , loan amount and the amount of processing charges collected during the period.

e. ABREP/ADVANCES/ADMIN_CH: Report will show the amount of administrative charges collected during the period.

f. ABREP/ADVANCES/APPRI_CH: Report will show the amount of appraisal charges collected during the period.

g. ABREP/ADVANCES/INSHL_CH: Report will show the amount of Housing Loan charges collected during the period.

h. ABREP/ADVANCES/INSVL_CH: Report will show the amount of Vehicle Loan charges collected during the period.

i. ABREP/ATM/ATMCH: Report will show the amount of ATM Charges collected during the period.

j. ABREP/ADVANSE/PAIS_CH: Insurance charges posted for a particular period. k. ABREP/ADVANCES/ UPFR_CH : Report will show the amount of upfront charges collected

during the period. l. CHGIR (Menu Option): Charges Income report.

4. Pre closure charges: a. ABREP/ADVANCES/LCBDDT (OR) ABREP/ADVANES/LCBDUD: Statement of Loans closed

before due date. b. ABREP/ADVANCES/ LCBDUD: Data flashed but not converted to report.

5. Delayed submission of Stock Statement, QIS: a. AINTRPT (Menu Option): Report provides for Interest debited for delayed submission of Stock

Statements, QIS Statements by using Q/S options under Interest option in the menu. As per the reports provided under CBS, CLMRPTS (Menu Option) will provide the details of Stock Statements etc entered in the system. The options of CLMRPTS need to be tested for generation of reports for this purpose. The details may be checked with the stock statement register/ QIS register maintained by the branch.

6. Payment of Interest on Deposits: a. ABREP/DEPOSITS/TDPREF: Report will provide the list of a/cs with preferential interest. b. TVSI ( Menu Option): Term Deposit Interest Slab Inquiry. c. TDREN (Menu Option): Report will provide list of Term Deposits Renewed. d. ABREP/DEPOSIT/ARSLST: Report will provide list of auto-renewed deposits for a period. e. ABREP/DEPOSIT/DEPOCR & FDOCD (Menu Option): Report will provide list of opened/ closed

deposits for a period. f. ABREP/DEPOSIT/DEPINT: Statement of Interest accrued/ payable on deposits as on date. g. LAINTBOK (Menu Option) : Statement of Interest booked, Applied for the deposit accounts.

7. Charges less collected or not collected for all transactions based on system parameters: a. ABREP/INSPECTION/CHRDBT: Report will show all the transactions for which charges are

less or more collected. Items with negative sign indicate charges excess collected and other

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items indicate charges less collected. The transactions with less collection to verified for correctness vis-à-vis sanctioned concessions, if any and collect the difference, if observed.

b. CHGIR (Menu Option): Charges Income report for a period. 8. Cheques/ Bills Purchased/ Discounted/ Collected:

a. FBP (Menu Option): This option will provide list of cheques/ bills purchased, income earned depending on the options selected for a period.

b. ABREP/INLD BILLS/ADM07: Statement of Cheques Purchased for a period. c. ABREP/INLD BILLS/BCREG: Statement of Bills/ Cheques registered for a period.

9. Locker Rent Received: a. ABREP/LOCKER/LOCKRCV: Statement of Locker Rent received for a period. b. ABREP/INSPECTION/LOCKRENT: Statement of Locker Rent due as on date.

10. Cash Handling Charges Report: Menu option: CHGIR->GCHRG – CASH_HANDLING

11. IMPORTANT QUERY OPTIONS THROUGH MENU: SNo MENU OPTION VERIFICATION

3 HACLI Verification of A/c details including transactions, interest etc. 4 AINTRPT Verification of interest calculation worksheet.(report) 5 INTTI Interest Rate, details enquiry

12. LIST OF REPORTS USEFUL FOR REVENUE AUDIT

REPORT OPTION PURPOSE Abrep/inspection/APPINT ROI not in agreement Abrep/inspection/CHRDBT Charges less/not debited Abrep/advances/ADMIN_CH Administrative Charges statement Abrep/advances/ADVINT Advances Int. Rates Report Abrep/advances/ADVJOT Advances Jotting with Int. Suspense Abrep/advances/CMTCHRGS Commitment Charges Report Abrep/advances/INSHL_CH Housing Loan Charges Abrep/advances/INSVL_CH Vehicle Loan Charges Abrep/advances/LCBDDT Loans closed before due date Abrep/advances/PROC_CH Processing Charges Statement Abrep/advances/UPFR_CH Upfront Charges Statement Abrep/advances/ZEROINT Zero Int. Advances Report Abrep/Dayrpt/CLCR BGs Commission Less Charged Abrep/Dayrpt/COMMDEF BG Commission – Periodical collection Abrep/Deposit/INTFLD Int. Booking Failed Accounts List

The information provided above is based on extant circulars upto 30.6.2016. Inspecting staff/officers are advised to follow subsequent updations/modification (if any) circulated by Head office from time to time.

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ESSENTIALS OF INFORMATION SECURITY Information Security Information Security is the process of protecting data from unauthorized access, use, disclosure, destruction, modification or disruption. Information Security not only deals with information in various channels like spoken, written, printed, electronic or any other medium but also information handling in terms of creation, viewing, transportation, storage or destruction. Objective of Information Security is to ensure that all of the Bank’s information assets including data, intellectual property, computer systems and IT equipment etc., are adequately and consistently protected from damage, inappropriate alteration, loss and unauthorized use or access. Information Security ensures CONFIDENTIALITY, INTEGRIGY AND AVAILABILITY of data. People often think that the Information Security is something related to Information Technology and non- IT employees are not having any role in the protection of information assets. Kindly, note that it is a misnomer and Information Security is NOT just an IT subject matter. It is a practice which should be followed by all the employees of an institution / organization irrespective of their cadre / grade / hierarchy. This is all the more necessary for financial institutions like banks which deal in customers’ data which is supposed to be kept confidential. Information security is a vital component to the era in which data regarding countless individuals and organizations is stored in a variety of computer systems, often not under our direct control. Poor security knowledge and practices may lead to (1) Identity theft (Loss of critical information like account numbers, date of birth, address, phone numbers, email addresses, card numbers etc.) which may help in cloning cards, get ID passwords to perform illegal transactions. (2) Monetary loss to customers and Bank (3) Loss of image /reputation risk (4) Legal problems The following precautionary measures are required to protect ourselves and bank.

1. Password Management: • log in to PC through Active Directory i.e. Domain Login • Use strong /complex passwords (mix CAPITAL letters, Numbers, special characters etc.) • Change the password at regular intervals • Password length should be more than 8 characters • Password should be difficult to guess • Password should not contain user’s name, USER-ID, spouse /child’s name etc. • Do not allow shoulder surfacing

In CBS environment

Change your password when the system prompts Change your password when you suspect some body knows it Verify your transactions in system with your ID with physical vouchers Ensure branch/office users in system are tallying with attendance register Do not share ID / password. Check for correct work class for users Report user addition /deletion /modification information to appropriate authority for

immediate updation.

(Ref Cir. No.422 Ref.No.35/02 dt 26.03.2010 & Cir. No.78 Ref.No.35/05 dt.20.08.2011)

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2. Clear Desk and Process Management: • All working papers, correspondence, bank papers, diskettes/CDs, other computer media,

manuals, etc. in the possession of the employees should be kept under lock and key whenever the employees are not in their desks.

• Printers, faxes, photocopying machines, etc. will be cleared immediately, on completion of the job. Damaged / unwanted copies will be destroyed with the help of shredder and in case of non-availability of a shredder; every sheet will be torn manually to multiple pieces before being disposed.

• The users should not leave their terminals unattended without logging out or Screen Lock. 3. Networking Equipment Management:

• The hubs/switches, router and other networking equipment like modems, VSAT, IDU etc., are to be housed in the secure area in proper cabinets/racks (in dust free and cool environment). Switches, Modems, VSAT IDU and Routers etc., should be in power-on position 24x7 (should never be switched off). Only the authorized persons (authorized by the branch-in-charge) should be allowed access into the secure area.

• In case of monkey menace in the area and the branch is having V-SAT, the V-SAT antenna should be protected by installing a monkey cage and the cable should be run through PVC pipes.

• In case of any extended period of disruption to the connectivity to the data center, Branch Head should contact Helpdesk at DIT.

4. Infrastructure: • The UPS System should get input power 24x7 from the mains.

• The UPS System should not be switched off as networking equipment should be powered on 24x7.

• The power supply to computer equipment should be through UPS System only.

• Uninterrupted Power Supply should be provided to desktops and all network equipment, to ensure continuity of operations of the IT equipment, in case of power failure.

• The UPS equipment should be tested on a regular basis and preventive maintenance should be carried out periodically by the vendors.

• Ensure proper ventilation for the UPS and batteries to avoid overheat and achieve longer battery life.

• The UPS should be housed in a secure area.

• Computer Equipment (computer, printers, scanner etc.,) should be kept in powered off mode when not in use so as to save power consumption.

• Generator Set should be maintained in good working condition and periodical preventive maintenance should be carried out.

• For minimizing service downtime, in the events of failure of computer systems, branch to ensure that all computer devices (PCs, printers, scanners etc.), network devices and UPS are covered under warranty or AMC.

• For network and computer devices to work properly, Earthing (<= 1ohm) should be maintained. As computers and network devices are made up of sensitive electronic components, improper earthing will lead to failure of the same and resulting into outages.

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Branches should get the earth voltage checked by an electrician periodically (at least once in a quarter).

• Branches with on-site/off-site ATMs should ensure that, the structured cabling and LAN port connecting to the ATM should be concealed to avoid unauthorized access by someone. Else it may lead to a risk as someone might gain access to our Bank’s network

5. Vendor/Visitor Management: • Before allowing any visitor (vendor or maintenance personnel) check for authentication.

• Not to keep important papers / documents on the table unattended.

• Not to allow access to your PC to 3rd party vendor visiting your branch, without proper authentication

• Not to store any sensitive data locally on Hard Disk of your computer (If there is a need, encrypt it or protect it with a password).

• Not to be casual with any visitor who is trying to become close to you / asking you certain information.

• No visitor will be allowed to stay alone / unattended inside the secure area and should always be accompanied by any authorized person when the visitor is within the secure area.

• Sensitive information should not be discussed in the presence of outsiders.

• Due care should be exercised to protect sensitive information which may get revealed unintentionally due to unsafe practices.

• Ensure that no additional devices are connected to your PC /ATM /other equipment. 6. Anti-Virus Management:

• Ensure the latest Antivirus in all the computers (Presently Bank uses Trend micro antivirus software)

• The Enterprise PC in the Branch must be kept always in power on position.

• Antivirus updation status is to be checked periodically.

• Maintain the record of PCs with IP address, user name, computer name.

• Whenever a PC is formatted, insist upon the vendor to configure the same computer name and IP address that were there for the computer before formatting the PC and ensure that latest Trend Micro Antivirus is installed in the PC by down loading the latest antivirus.

• In case of need, branch may contact its ZCC and the vendor’s engineer may be guided by the ZCC for a proper configuration of system.

• If any of the branch computers is not updated with latest Anti-Virus or is infected with virus, it is to be notified immediately to Antivirus Team at DIT or IT officer at ZO.

• Computer system without anti-virus should not be connected to Bank’s network.

(HO Cir. No.444 Ref. No.35/06 dated 20-03-2015)

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7. Email Security:

• Never open emails that look suspicious, unusual or are from someone you don’t know where payment details or sensitive information is requested.

• Don’t click a link in an email unless you are sure it is safe to do so. If you’re not sure, just delete it.

• Do not provide any personal credentials in any email as a response as NO BANK WILL ASK FOR THEM.

• If you are not expecting an attachment in an email and you don’t know the sender, don’t open it. A lot of malware masquerades as Word documents or other files. If in doubt, check with email team of DIT.

• Check your spam folders regularly just in case a legitimate email is caught by filters and white-list email addresses so it doesn’t happen again.

• Never give personal details over email or fill in forms that pop up when you open an email. This is usually a sign of a phishing attempt.

• Don’t open or interact with messages from businesses you haven’t given your address to. If an organization already has your address, you need to be very wary. Ignore emails from banks asking you to update your details and go straight to the company’s website and login there just to be sure.

• Never use the same password for your company email account as you do for your personal one.

• If you think you might have clicked on a malicious link or attachment, shut down your machine immediately and inform your IT department. This will allow them to isolate your machine from the rest of the network to minimize any damage.

• Don’t accept email calendar invites that look suspicious or are from people you don’t know. These are a relatively recent threat but if in doubt, delete the invite to be safe.

• Avoid posting your work email address on forums, websites and blogs unless it is necessary. It could be grabbed by a hacker and used for a spamming attack.

8. ATM Banking: • Conduct your ATM transactions I privacy.

• Use your hand / body to shield your PIN while entering it.

• Press ‘Cancel’ key before leaving the ATM and wait for the welcome screen.

• Do not write your PIN on the Card or disclose it to anyone.

• Do not share PIN, Card, and Card Number, CVV with anyone.

• Do not allow other persons to operate your card. Beware of Social Engineering.

• Shred (tore into pieces) printed statements/slips. Subscribe email/SMS based alert instead of prints.

• Do not operate card, if ATM seems to be compromised (screen broken, camera covered, ATM slot/dip and if any of the keys are not working on key pad). PIN entry does not display “****” indicates fake pin pad overlay.

• If card is stuck in ATM or cash is not dispensed, come out of the place only after reporting the incident to Bank.

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• Keep the Card issuing Bank phone numbers handy for lodging complaints if required.

• Destroy the expired or old cards cutting into multiple pieces. Report Lost/Stolen Card immediately to Bank for blocking the card.

• Change the PIN at regular intervals and do not use standard numbers as “1234”, “0000”, etc.

9. Internet Banking:

• Avoid using public kiosk/cyber cafe for internet banking.

• Clear the History and delete all the cookies and the temporary files before and after accessing internet banking site.

• Open Bank URL by directly typing in the web browser or pull it from favorites. Do not login if the URL in the browser of your banking site has Red or Yellow color (indicates untrusted /expired SSL certificate)

• Never respond to any emails/SMS asking for your card or account details or passwords.

• Perform Internet Banking only if it is HTTPS based URL. Check for “ padlock/lock” icon in status bar (right side down).

• Check for Certification Authority signature (IDRBT CA, Verisign etc.) clicking on Safety

• Do not store your user id or password or any critical information on devices including your own computer/mobile.

• Do not share any personal information (Date of Birth, Active account number, PAN, User Id, etc.) Beware of Social Engineering.

• Keep computer up to date with latest anti-virus, Update browser and Operating System with latest patches and implement firewall on computer.

• Reset / change the passwords periodically.

10. Mobile Banking:

• Install/download mobile application from Bank’s website / authorized App store.

• Do not store/share user name, password, account number, date of birth and any other Sensitive/ confidential data on mobile. Dispose your old mobile phone only after wiping out all data and deleting the applications.

• Close your mobile browser or application after completing the transaction.

• Do not use any broken/rooting (OS corrupted) devices. Upgrade Operating System with latest patches as recommended by your mobile device manufacturer.

• Check your account balance on regular basis. Never click links in SMS.

• Use single mobile device for accessing your bank account.

• Do not operate banking apps in public Wi-Fi spots and disable GPRS/EDGE/locational services whenever it is not required.

• Read application security setting and install only after you are comfortable.

• Implement Antivirus, Bouncer, App-Watchdog software on your mobile phone. Change factory settings and password for Bluetooth, device, etc.

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• Enable Geo location/GPS on your mobile device for geo tagging.

• Report lost/changed mobile immediately to the bank and to telecom provider

• Do not download unnecessary applications/games and browse sites in the phone where you are using the same phone for financial transactions.

11. Phone Banking:

• Avoid giving verification details in a public place.

• Ensure no one is watching when TPIN is being entered.

• Avoid public Telephones for telephone banking.

• Do not use VOIP phones for telephone banking.

• Have a different PIN/Password for Telephone Vs Internet Vs Mobile Banking.

• Use single telephone/mobile device for initiating Telephone Banking.

ANDHRA BANK (A Government of India Undertaking)

N O T I C E TO CUSTOMERS

Now a days there are many cases of “VISHING” – (making fake phone calls) to seek financial information to cheat the customers.

Many customers are receiving phone calls, in the name of Banks / LIC / some organizations, seeking personal and financial information such as ACCOUNT NO., USER-ID, PASSWORD, INTERNET BANKING ID, ATM / DEBIT / CREDIT CARD NO. PIN, CVV, OTP, DATE OF BIRTH etc. and the information is used to cheat the customers by fraudulently drawing money from their accounts / Cards.

Banks never ask for such information. Customers are advised not to disclose any such information. M A N A G E R

Please also Note:

How can one win a lottery when they have not purchased any lottery ticket? Do not get lured by such offers. Do not disclose your details.

• When you receive an email offering huge money, wait for a movement and think “ How did He get your mail details? Why he is offering such a huge amount”. Do not loose even small amount, by paying initial amount or documentation fee.

• Do not believe /respond fake calls. Do not disclose any information. Contact your branch.

• Lodge a complaint with local police /cyber-crime authorities immediately if you are harassed by telephone calls or emails for disclosing information / offering money.


DEPOSITS

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Interest Rates on Domestic Term Deposits From 23.10.2012 to 29.11.2013

Maturity Period

Effective

Date Less than Rs. 15.00

Lakhs

Rs. 15 Lakhs to

<1.00 Cr.

Rs. 1.00 Cr. to Rs. 10.00 Cr.

Above Rs.10 Cr. to Rs. 50 Cr. *

Above Rs. 50 Cr. to Rs. 100

Cr. *

Above Rs. 100

Cr. * 7 days to 14 days # 23-10-12 4.00 4.00 4.00 6.50 6.50 6.50 15 days to 45 days 23-10-12 4.50 4.50 4.50 6.50 6.50 6.50 46 days to 90 days 23-10-12 6.00 6.00 6.00 7.00 7.00 7.00 91 days to 179 days 23-10-12 7.25 7.25 7.25 7.50 7.50 7.50 6 months to < 9 months 23-10-12 8.50 8.50 8.50 8.50 8.50 8.50 9 months to < 1 year 23-10-12 8.50 8.50 8.75 8.75 8.75 8.75 1 year to 2 years 23-10-12 9.00 9.00 9.00 8.75 8.75 8.75 Above 2 years to 3 years 23-10-12 9.00 9.00 8.75 8.75 8.75 8.75 Above 3 years to 10 years 23-10-12 9.00 9.00 8.75 8.75 8.75 8.75 7 days to 14 days # 23-10-12 4.00 4.00 4.00 6.50 6.50 6.50 15 days to 45 days 23-10-12 4.50 4.50 4.50 6.50 6.50 6.50 46 days to 90 days 23-10-12 6.00 6.00 6.00 7.00 7.00 7.00 Above 2 years to 3 years 23-10-12 9.00 9.00 8.75 8.75 8.75 8.75 Above 3 years to 10 years 23-10-12 9.00 9.00 8.75 8.75 8.75 8.75 7 days to 14 days # 23-10-12 4.00 4.00 4.00 6.50 6.50 6.50 15 days to 45 days 23-10-12 4.50 4.50 4.50 6.50 6.50 6.50 46 days to 90 days 23-10-12 6.00 6.00 6.00 7.00 7.00 7.00 Above 2 years to 3 years 23-10-12 9.00 9.00 8.75 8.75 8.75 8.75 Above 3 years to 10 years 23-10-12 9.00 9.00 8.75 8.75 8.75 8.75 1 year to 2 years 21-12-12 9.00 9.00 9.00 8.85 8.85 8.85 1 year to 2 years 03-01-13 9.00 9.00 9.00 9.00 9.00 9.00 91 days to 179 days 04-01-13 7.25 7.25 7.25 8.50 8.50 8.50 6 months to < 9 months 04-01-13 8.50 8.50 8.50 8.75 8.75 8.75 91 days to 179 days 04-01-13 7.25 7.25 7.25 8.50 8.50 8.50 6 months to < 9 months 04-01-13 8.50 8.50 8.50 8.75 8.75 8.75 6 months to < 9 months 04-01-13 8.50 8.50 8.50 8.75 8.75 8.75 91 days to 179 days 14-01-13 7.25 7.25 7.25 8.50 8.50 9.65 91 days to 179 days 14-01-13 7.25 7.25 7.25 8.50 8.50 9.65 1 year to 2 years 14-01-13 9.00 9.20 9.30 9.56 9.85 9.85

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1 year to 2 years 14-01-13 9.00 9.20 9.30 9.56 9.85 9.85 9 months to < 1 year 31-01-13 8.50 8.50 8.75 9.00 9.00 9.00 1 year to 2 years 31-01-13 9.00 9.00 9.00 9.10 9.10 9.10 9 months to < 1 year 31-01-13 8.50 8.50 8.75 9.00 9.00 9.00 9 months to < 1 year 31-01-13 8.50 8.50 8.75 9.00 9.00 9.00 1 year to 2 years 18-02-13 9.00 9.00 9.00 9.20 9.20 9.20 1 year to 2 years 26-02-13 9.00 9.00 9.00 9.30 9.42 9.42 1 year to 2 years 28-02-13 9.00 9.00 9.15 9.30 9.42 9.42 1 year to 2 years 04-03-13 9.00 9.00 9.15 9.42 9.56 9.56 1 year to 2 years 05-03-13 9.00 9.00 9.15 9.56 9.66 9.66 1 year to 2 years 07-03-13 9.00 9.00 9.15 9.56 9.66 9.68 1 year to 2 years 12-03-13 9.00 9.20 9.30 9.56 9.66 9.68 1 year to 2 years 12-03-13 9.00 9.20 9.30 9.56 9.66 9.68 1 year to 2 years 21-03-13 9.00 9.20 9.30 9.76 9.76 9.76 9 months to < 1 year 26-03-13 8.50 8.50 8.75 9.00 9.00 9.80 9 months to < 1 year 02-04-13 8.50 8.50 8.75 9.00 9.00 9.00 1 year to 2 years 02-04-13 9.00 9.00 9.00 9.00 9.00 9.00 91 days to 179 days 13-05-13 7.25 7.25 7.25 8.50 8.50 8.50 9 months to < 1 year 13-05-13 8.50 8.50 8.75 8.75 8.75 8.75 1 year to 2 years 13-05-13 9.00 9.00 8.75 8.75 8.75 8.75 Above 2 years to 3 years

13-05-13 9.00 9.00 8.75 8.50 8.50 8.50

Above 3 years to 10 years

13-05-13 9.00 9.00 8.75 8.50 8.50 8.50

7 days to 14 days # 31-05-13 5.00 5.00 5.00 6.50 6.50 6.50 15 days to 45 days 31-05-13 5.00 5.00 5.00 6.50 6.50 6.50 46 days to 90 days 31-05-13 7.00 7.00 7.25 7.25 7.25 7.25 91 days to 179 days 31-05-13 7.25 7.25 7.75 7.75 7.75 7.75 6 months to < 9 months 31-05-13 8.50 8.50 8.50 8.25 8.25 8.25 7 days to 14 days # 08-07-13 5.00 5.00 5.00 5.00 5.00 5.00 15 days to 45 days 08-07-13 5.00 5.00 5.00 5.00 5.00 5.00 46 days to 90 days 08-07-13 7.00 7.00 7.00 7.00 7.00 7.00 91 days to 179 days 08-07-13 7.25 7.25 7.25 7.25 7.25 7.25 9 months to < 1 year 08-07-13 8.50 8.50 8.50 8.50 8.50 8.50 1 year to 2 years 08-07-13 8.75 8.75 8.75 8.75 8.75 8.75 Above 2 years to 3 years 08-07-13 8.75 8.75 8.75 8.50 8.50 8.50

Above 3 years to 10 years 08-07-13 8.75 8.75 8.75 8.50 8.50 8.50 7 days to 14 days # 08-07-13 5.00 5.00 5.00 5.00 5.00 5.00

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15 days to 45 days 08-07-13 5.00 5.00 5.00 5.00 5.00 5.00 Above 2 years to 3 years 08-07-13 8.75 8.75 8.75 8.50 8.50 8.50 91 days to 179 days 19-08-13 8.25 8.25 8.25 9.75 9.75 9.75 6 months to < 9 months 19-08-13 9.25 9.25 9.25 9.85 9.85 9.85 9 months to < 1 year 19-08-13 9.25 9.25 9.25 9.85 9.85 9.85 1 year to 2 years 19-08-13 9.50 9.50 9.50 9.85 9.85 9.85 91 days to 179 days 11-09-13 8.25 8.25 9.75 9.75 9.75 9.75 6 months to < 9 months 11-09-13 9.25 9.25 9.85 9.85 9.85 9.85 9 months to < 1 year 11-09-13 9.25 9.25 9.85 9.85 9.85 9.85 1 year to 2 years 11-09-13 9.50 9.50 9.85 9.85 9.85 9.85 46 days to 90 days 03-10-13 8.10 8.10 8.10 8.10 8.10 8.10 91 days to 179 days 03-10-13 8.25 8.25 8.25 8.25 8.25 8.25 6 months to < 9 months 03-10-13 9.10 9.10 9.10 9.10 9.10 9.10 9 months to < 1 year 03-10-13 9.10 9.10 9.10 9.10 9.10 9.10 1 year to 2 years 03-10-13 9.10 9.10 9.10 9.10 9.10 9.10 46 days to 90 days 03-10-13 8.10 8.10 8.10 8.10 8.10 8.10 91 days to 179 days 03-10-13 8.25 8.25 8.25 8.25 8.25 8.25 6 months to < 9 months 03-10-13 9.10 9.10 9.10 9.10 9.10 9.10 9 months to < 1 year 03-10-13 9.10 9.10 9.10 9.10 9.10 9.10 1 year to 443 days 07-10-13 9.10 9.10 9.10 9.10 9.10 9.10 444 days 07-10-13 9.40 9.40 9.40 9.40 9.40 9.40 445 days to 2 years 07-10-13 9.10 9.10 9.10 9.10 9.10 9.10 Above 3 years to < 7 yr 7 m

07-10-13 8.75 8.75 8.75 8.50 8.50 8.50

7 yr 7 m 07-10-13 9.25 9.25 9.25 9.25 9.25 9.25 >7 yr 7 m to 10 Yrs 07-10-13 8.75 8.75 8.75 8.50 8.50 8.50 6 months to < 9 months 08-11-13 9.00 9.00 9.00 9.00 9.00 9.00 9 months to < 1 year 08-11-13 9.00 9.00 9.00 9.00 9.00 9.00 1 year to 443 days 08-11-13 9.00 9.00 9.00 9.00 9.00 9.00 444 days 08-11-13 9.40 9.40 9.00 9.00 9.00 9.00 445 days to 2 years 08-11-13 9.00 9.00 9.00 9.00 9.00 9.00 444 days 29-11-13 9.20 9.20 9.00 9.00 9.00 9.00 445 days to 2 years 29-11-13 9.00 9.00 9.00 9.00 9.00 9.00

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From 08.07.2013 to 10.08.2016

Maturity Period EFFEC - TIVE DT

< Rs.1.00 Cr.

Rs. 1.00 Cr. to Rs. 10.00 Cr.

Above Rs.10 Cr. to Rs. 50 Cr. *

Above Rs. 50 Cr. to Rs. 100

Cr. *

Above Rs. 100

Cr. *

7 days to 14 days # 08-07-13 5.00 5.00 5.00 5.00 5.0015 days to 45 days 08-07-13 5.00 5.00 5.00 5.00 5.00Above 2 years to 3 years 08-07-13 8.75 8.75 8.50 8.50 8.5046 days to 90 days 03-10-13 8.10 8.10 8.10 8.10 8.1091 days to 179 days 03-10-13 8.25 8.25 8.25 8.25 8.256 months to < 9 months 08-11-13 9.00 9.00 9.00 9.00 9.00

9 months to < 1 year 08-11-13 9.00 9.00 9.00 9.00 9.001 year to 443 days 08-11-13 9.00 9.00 9.00 9.00 9.00445 days to 2 years 08-11-13 9.00 9.00 9.00 9.00 9.00444 days 29-11-13 9.20 9.00 9.00 9.00 9.007 days to 14 days # 01-01-14 6.00 7.80 7.80 7.80 7.8015 days to 45 days 01-01-14 6.00 7.80 7.80 7.80 7.8046 days to 90 days 01-01-14 7.80 7.80 7.80 7.80 7.8091 days to 179 days 01-01-14 8.00 7.80 7.80 7.80 7.806 months to < 9 months 01-01-14 8.50 8.50 8.50 8.50 8.50

9 months to < 1 year 01-01-14 8.50 8.50 8.50 8.50 8.501 year to 443 days 01-01-14 9.00 8.75 8.75 8.75 8.75444 days 01-01-14 9.05 8.75 8.75 8.75 8.75445 days to 2 years 01-01-14 9.00 8.75 8.75 8.75 8.75Above 2 years to 3 years 01-01-14 9.00 8.75 8.50 8.50 8.50Above 3 years to 10 Yrs 01-01-14 8.75 8.75 8.50 8.50 8.506 months to < 9 months 01-01-14 8.50 8.50 8.50 8.50 8.50

9 months to < 1 year 01-01-14 8.50 8.50 8.50 8.50 8.50Above 2 years to 3 years 01-01-14 9.00 8.75 8.50 8.50 8.50Above 3 years to 10 Yrs 01-01-14 8.75 8.75 8.50 8.50 8.506 months to < 9 months 01-01-14 8.50 8.50 8.50 8.50 8.50

9 months to < 1 year 01-01-14 8.50 8.50 8.50 8.50 8.50Above 2 years to 3 years 01-01-14 9.00 8.75 8.50 8.50 8.50Above 3 years to 10 Yrs 01-01-14 8.75 8.75 8.50 8.50 8.506 months to < 9 months 01-01-14 8.50 8.50 8.50 8.50 8.50

9 months to < 1 year 01-01-14 8.50 8.50 8.50 8.50 8.501 year to 443 days 27-01-14 9.00 9.00 9.00 9.00 9.00444 days 27-01-14 9.05 9.00 9.00 9.00 9.00

78

445 days to 2 years 27-01-14 9.00 9.00 9.00 9.00 9.001 year to 443 days 27-01-14 9.00 9.00 9.00 9.00 9.00444 days 27-01-14 9.05 9.00 9.00 9.00 9.00

445 days to 2 years 27-01-14 9.00 9.00 9.00 9.00 9.007 days to 14 days # 24-02-14 6.00 8.25 8.25 8.25 8.2515 days to 45 days 24-02-14 6.00 8.25 8.25 8.25 8.2546 days to 90 days 24-02-14 7.80 8.25 8.25 8.25 8.2591 days to 179 days 24-02-14 8.00 8.25 8.25 8.25 8.257 days to 14 days # 24-02-14 6.00 8.25 8.25 8.25 8.2515 days to 45 days 24-02-14 6.00 8.25 8.25 8.25 8.2546 days to 90 days 24-02-14 7.80 8.25 8.25 8.25 8.2591 days to 179 days 24-02-14 8.00 8.25 8.25 8.25 8.257 days to 14 days # 23-05-14 6.00 8.05 8.05 8.05 8.0515 days to 45 days 23-05-14 6.00 8.05 8.05 8.05 8.0546 days to 90 days 23-05-14 7.80 8.05 8.05 8.05 8.0591 days to 179 days 23-05-14 8.00 8.05 8.05 8.05 8.057 days to 14 days # 08-08-14 6.00 8.26 8.26 8.26 8.2615 days to 45 days 08-08-14 6.00 8.26 8.26 8.26 8.2646 days to 90 days 08-08-14 7.80 8.26 8.26 8.26 8.2691 days to 179 days 08-08-14 8.00 8.26 8.26 8.26 8.267 days to 14 days # 08-08-14 6.00 8.26 8.26 8.26 8.2615 days to 45 days 08-08-14 6.00 8.26 8.26 8.26 8.2646 days to 90 days 08-08-14 7.80 8.26 8.26 8.26 8.2691 days to 179 days 08-08-14 8.00 8.26 8.26 8.26 8.267 days to 14 days # 01-11-14 7.00 7.50 7.50 7.50 7.5015 days to 45 days 01-11-14 7.25 7.50 7.50 7.50 7.5046 days to 90 days 01-11-14 7.50 8.00 8.00 8.00 8.0091 days to 179 days 01-11-14 8.00 8.25 8.25 8.25 8.25Above 2 years to 3 years 01-11-14 8.75 8.50 8.50 8.50 8.50Above 3 years to 10 Yrs 01-11-14 8.50 8.25 8.25 8.25 8.257 days to 14 days # 01-11-14 7.00 7.50 7.50 7.50 7.5091 days to 179 days 01-11-14 8.00 8.25 8.25 8.25 8.25Above 3 years to 10 Yrs 01-11-14 8.50 8.25 8.25 8.25 8.251 year to 2 years 01-11-14 9.00 9.00 8.80 8.80 8.8015 days to 45 days 08-12-14 7.00 7.50 7.50 7.50 7.5046 days to 90 days 08-12-14 7.00 7.75 7.75 7.75 7.75Above 2 years to 3 years 08-12-14 8.50 8.50 8.25 8.25 8.25

79

15 days to 45 days 08-12-14 7.00 7.50 7.50 7.50 7.5046 days to 90 days 08-12-14 7.00 7.75 7.75 7.75 7.75Above 2 years to 3 years 08-12-14 8.50 8.50 8.25 8.25 8.251 year to 2 years 08-12-14 8.75 8.75 8.50 8.50 8.501 year to 2 years 08-12-14 8.75 8.75 8.50 8.50 8.507 days to 14 days # 23-04-15 6.50 6.75 6.75 6.75 6.7515 days to 45 days 23-04-15 6.50 6.75 6.75 6.75 6.7546 days to 90 days 23-04-15 6.75 7.25 7.25 7.25 7.256 months to < 9 months 23-04-15 8.25 8.25 8.25 8.25 8.25

9 months to < 1 year 23-04-15 8.25 8.25 8.25 8.25 8.25Above 2 years to 3 years 23-04-15 8.50 8.25 8.00 8.00 8.00Above 3 years to 10 Yrs 23-04-15 8.25 8.00 8.00 8.00 8.001 year to 2 years 23-04-15 8.50 8.25 8.25 8.25 8.2591 days to 179 days 11-05-15 7.80 8.00 8.00 8.00 8.006 months to < 9 months 11-05-15 8.00 8.00 8.00 8.00 8.007 days to 14 days # 08-06-15 6.50 7.00 7.00 7.00 7.0015 days to 45 days 08-06-15 6.50 7.00 7.00 7.00 7.0091 days to 179 days 08-06-15 7.80 7.75 7.75 7.75 7.756 months to < 9 months 08-06-15 8.00 7.80 7.80 7.80 7.80

9 months to < 1 year 08-06-15 8.00 8.00 8.00 8.00 8.00Above 2 years to 3 years 08-06-15 8.50 8.00 8.00 8.00 8.001 year to 2 years 08-06-15 8.50 8.10 8.00 8.00 8.007 days to 14 days # 03-08-15 6.25 6.75 6.75 6.75 6.7591 days to 179 days 03-08-15 7.60 7.60 7.60 7.60 7.606 months to < 9 months 03-08-15 7.60 7.60 7.60 7.60 7.60

9 months to < 1 year 03-08-15 7.80 7.80 7.80 7.80 7.80Above 2 years to 3 years 03-08-15 8.25 7.80 7.80 7.80 7.8015 days to 45 days 03-08-15 6.25 6.75 6.75 6.75 6.7546 days to 90 days 03-08-15 6.25 7.00 7.00 7.00 7.001 year to 2 years 03-08-15 8.25 7.80 7.80 7.80 7.80Above 3 years to 10 Yrs 03-08-15 8.00 7.80 7.80 7.80 7.807 days to 14 days # 22-09-15 6.25 6.50 6.55 6.55 6.55

9 months to < 1 year 22-09-15 7.50 7.50 7.55 7.55 7.5515 days to 45 days 22-09-15 6.25 6.50 6.55 6.55 6.5546 days to 90 days 22-09-15 6.25 6.50 6.55 6.55 6.5591 days to 179 days 22-09-15 7.00 7.25 7.30 7.30 7.306 months to < 9 months 22-09-15 7.00 7.25 7.30 7.30 7.30

80

1 year to 2 years 22-09-15 8.00 7.60 7.65 7.65 7.65Above 2 years to 3 years 22-09-15 8.00 7.60 7.65 7.65 7.65Above 3 years to 10 Yrs 22-09-15 8.00 7.60 7.65 7.65 7.65

9 months to < 1 year 01-10-15 7.25 7.25 7.00 7.00 7.00

9 months to < 1 year 01-10-15 7.25 7.25 7.00 7.00 7.007 days to 14 days # 01-10-15 6.00 6.25 6.25 6.25 6.257 days to 14 days # 01-10-15 6.00 6.25 6.25 6.25 6.2515 days to 45 days 01-10-15 6.00 6.25 6.25 6.25 6.2546 days to 90 days 01-10-15 6.00 6.25 6.25 6.25 6.2591 days to 179 days 01-10-15 6.75 7.00 7.00 7.00 7.006 months to < 9 months 01-10-15 6.75 7.00 7.00 7.00 7.001 year to 2 years 01-10-15 7.75 7.25 7.10 7.10 7.10Above 2 years to 3 years 01-10-15 7.75 7.25 7.10 7.10 7.10Above 3 years to 10 Yrs 01-10-15 7.75 7.25 7.10 7.10 7.1015 days to 45 days 01-10-15 6.00 6.25 6.25 6.25 6.2591 days to 179 days 01-10-15 6.75 7.00 7.00 7.00 7.0046 days to 90 days 07-11-15 6.50 6.50 6.50 6.25 6.256 months to < 9 months 07-11-15 7.00 7.00 7.00 7.00 7.0046 days to 90 days 07-11-15 6.50 6.50 6.50 6.25 6.256 months to < 9 months 07-11-15 7.00 7.00 7.00 7.00 7.007 days to 14 days # 29-02-16 6.25 6.25 6.25 6.25 6.257 days to 14 days # 29-02-16 6.25 6.25 6.25 6.25 6.2515 days to 45 days 29-02-16 6.25 6.25 6.25 6.25 6.2546 days to 90 days 29-02-16 6.75 6.75 6.75 6.75 6.7591 days to 179 days 29-02-16 7.00 7.00 7.00 7.00 7.006 months to < 9 months 29-02-16 7.50 7.50 7.50 7.50 7.50

9 months to < 1 year 29-02-16 7.75 7.75 7.75 7.75 7.751 year to 399 days 29-02-16 7.75 7.75 7.80 7.90 7.75400 days 29-02-16 7.90 7.75 7.80 7.90 7.75401 days to 2 years 29-02-16 7.75 7.25 7.10 7.10 7.10Above 2 years to 3 years 29-02-16 7.75 7.25 7.10 7.10 7.10Above 3 years to 10 Yrs 29-02-16 7.75 7.25 7.10 7.10 7.1015 days to 45 days 29-02-16 6.25 6.25 6.25 6.25 6.2546 days to 90 days 29-02-16 6.75 6.75 6.75 6.75 6.7591 days to 179 days 29-02-16 7.00 7.00 7.00 7.00 7.006 months to < 9 months 29-02-16 7.50 7.50 7.50 7.50 7.50

9 months to < 1 year 29-02-16 7.75 7.75 7.75 7.75 7.75

81

1 year to 2 years 29-02-16 7.75 7.75 7.80 7.90 7.75Above 2 years to 3 years 29-02-16 7.75 7.25 7.10 7.10 7.107 days to 14 days # 12-04-16 5.00 5.00 5.00 5.00 5.0015 days to 45 days 12-04-16 6.00 6.00 6.00 6.00 6.0046 days to 90 days 12-04-16 6.50 6.50 6.50 6.50 6.5091 days to 179 days 12-04-16 6.75 6.75 6.75 6.75 6.756 months to < 9 months 12-04-16 7.25 7.25 7.25 7.00 7.00

9 months to < 1 year 12-04-16 7.50 7.50 7.00 7.00 7.001 year to 2 years 12-04-16 7.50 7.50 7.00 7.00 7.00Above 2 years to 3 years 12-04-16 7.50 7.25 6.75 6.50 6.50Above 3 years to 5 Yrs 12-04-16 7.50 7.25 6.75 6.50 6.50Above 5 years to 10 Yrs 12-04-16 7.25 7.00 6.75 6.50 6.5091 days to 179 days 25-05-16 6.50 6.50 6.50 6.50 6.506 months to < 9 months 25-05-16 7.25 7.00 7.00 6.75 6.75

9 months to < 1 year 25-05-16 7.50 7.00 7.00 7.00 7.001 year to 2 years 25-05-16 7.50 7.00 7.00 7.00 7.00Above 2 years to 3 years 25-05-16 7.50 7.00 6.75 6.50 6.50Above 3 years to 5 Yrs 25-05-16 7.50 7.00 6.75 6.50 6.50Above 5 years to 10 Yrs 25-05-16 7.25 6.75 6.50 6.25 6.257 days to 14 days # 10-08-16 4.50 4.50 4.50 4.50 4.50

15 days to 45 days 10-08-16 5.75 5.75 5.75 5.75 5.75

46 days to 90 days 10-08-16 6.25 6.25 6.25 6.25 6.2591 days to 179 days 10-08-16 6.50 6.50 6.25 6.25 6.256 months to < 9 months 10-08-16 7.00 6.75 6.75 6.75 6.75

9 months to < 1 year 10-08-16 7.25 6.75 6.75 6.75 6.751 year to 2 years 10-08-16 7.25 6.75 6.75 6.75 6.75Above 2 years to 3 years 10-08-16 7.25 6.75 6.50 6.25 6.25Above 3 years to 5 Yrs 10-08-16 7.25 6.75 6.50 6.25 6.25Above 5 years to 10 Yrs 10-08-16 7.00 6.75 6.25 6.25 6.25

82

FY 2012-13

* For Deposits of above Rs. l0.00 Cr., branches should obtain permission from General Manager, Corporate Planning Department, Head Office before accepting the Deposit.

FY 2013-14

* For Deposits of above Rs. l0.00 Cr., branches should obtain permission from General Manager,

Corporate Planning Department, Head Office before accepting the Deposit.

Slab / Period w.e.f. Less than Rs. 1.00 Cr.

Rs. 1 Cr. to Rs. 10 Cr.

1 Year to 2 Years 21.09.2012 9.00 8.75

Above 2 Yrs – Upto 3 Yrs. 21.09.2012 9.00 8.75





1 Year to 2 Years 21.09.2012 9.00 8.75

1 Year to 2 Years 08.07.2013 8.75 8.75

1 Year to 2 Years 16.09.2013 9.00 9.00






83

FY 2014-15


FY 2015-16




1 Year to 2 Years 16.09.2013 9.00 9.00

1 Year to 2 Years 09.12.2014 8.75 8.75









1 Year to 2 Years 09.12.2014 8.75 8.75

1 Year to 2 Years 23.04.2015 8.50 8.25

1 Year to 2 Years 09.06.2015 8.50 8.10

1 Year to 2 Years 03.08.2015 8.25 7.80

1 Year to 2 Years 22.09.2015 8.00 7.60

1 Year to 2 Years 01.10.2015 7.75 7.25





Above 2 Yrs – Upto 3 Yrs 22.09.2015 8.00 7.60







84

FY 2016-17

* For Deposits of above Rs. l0.00 Cr., branches should obtain permission from General Manager, Corporate Planning Department, and Head Office before accepting the Deposit.

NOTIONAL RATES OF EXCHANGE FOR "FCNR" DEPOSITS

With effect from 31.03.2006, the Notional Rates of Exchange for FCNR Deposits have been dispensed with. Presently, opening of FCNR Deposits are done at Weekly Average Rate (WAR) furnished by FEDAI every week. At the end of the quarter these Deposits are revalued at the Quarter ending Revaluation Rates (QAR). Closure of the Deposits are done at the WAR, in case of closure before end of the same quarter and at the QAR in case of closure thereafter. All FCNR (B) transactions MUST be reported to FCNR section at IIB by e-mail.



1 Year to 2 Years 01.10.2015 7.75 7.25

1 Year to 2 Years 12.04.2016 7.50 7.50

1 Year to 2 Years 25.05.2016 7.50 7.00

1 Year to 2 Years 10.08.2016 7.25 6.75











85

INTEREST RATES ON FCNR DEPOSITS

Effective Date 1 Year & above but less than2 years

Two years & above but less than 3 years

Three years

USD GBP EUR USD GBP EUR USD GBP EUR 25.11. 2002 1.25 3.65 2.80 1.80 3.90 3.00 2.25 4.10 3.25 10.02. 2003 1.15 3.55 2.35 1.70 3.65 2.45 2.25 3.80 2.70 05.07. 2003 0.85 3.15 1.70 1.20 3.25 1.85 1.60 3.40 2.10 01.09. 2003 1.16 3.63 2.08 1.92 4.00 2.54 2.64 4.20 2.90 17.10. 2003 1.09 3.92 2.02 1.69 4.23 2.41 2.30 4.41 2.77 05.11. 2003 1.23 4.24 2.16 1.91 4.60 2.61 2.51 4.79 2.98 22.11. 2003 1.24 4.23 2.17 1.90 4.51 2.62 2.50 4.70 2.99 01.12. 2003 1.31 4.34 2.24 2.05 4.63 2.73 2.62 4.80 3.10 09.12. 2003 1.33 4.26 2.19 1.91 4.48 2.62 2.51 4.65 2.99 15.12. 2003 1.19 4.23 2.15 1.85 4.45 2.59 2.46 4.62 2.97 22.12. 2003 1.20 4.13 2.08 1.87 4.32 2.50 2.46 4.47 2.87 29.12. 2003 1.23 4.15 2.10 1.83 4.35 2.50 2.48 4.51 2.87 05.01. 2004 1.23 4.18 2.04 1.89 4.39 2.47 2.51 4.55 2.85 01.03. 2004 1.12 4.30 1.83 1.68 4.41 2.16 2.25 4.54 2.51 15.03. 2004 1.04 4.31 1.83 1.49 4.37 2.09 1.98 4.48 2.41 08.03. 2004 1.17 4.42 1.91 1.58 4.47 2.12 2.13 4.59 2.45 22.03. 2004 1.05 4.41 1.78 1.55 4.50 2.06 2.05 4.60 2.38 29.03. 2004 1.05 4.42 1.69 1.51 4.47 1.98 1.98 4.55 2.30 05.04. 2004 1.13 4.51 1.82 1.67 4.60 2.14 2.17 4.68 2.47 12.04. 2004 1.25 4.59 1.88 1.91 4.67 2.22 2.48 4.76 2.56 19.04. 2004 1.36 4.57 1.94 2.08 4.71 2.30 2.68 4.80 2.65 26.04. 2004 1.50 4.52 1.98 2.32 4.68 2.37 2.92 4.80 2.72 03.05. 2004 1.58 4.64 2.01 2.38 4.77 2.40 3.00 4.89 2.75

10.05. 2004 1.76 4.65 2.09 2.68 4.86 2.51 3.33 4.97 2.93

Effective Date 1 Year & above but less

than 2 years Two years & above but less

than 3 years Three years

USD GBP EUR USD GBP EUR USD GBP EUR 17.05. 2004 1.81 4.77 2.09 2.64 4.95 2.53 3.30 5.06 2.89 24.05. 2004 1.82 4.89 2.08 2.62 5.05 2.50 3.24 5.14 2.86 31.05. 2004 1.81 4.97 2.06 2.60 5.11 2.48 3.20 5.20 2.84 07.06. 2004 1.94 5.03 2.13 2.74 5.19 2.58 3.33 5.29 2.94 14.06. 2004 2.18 5.08 2.21 2.92 5.20 2.71 3.45 5.28 3.07 21.06. 2004 2.13 5.12 2.20 2.89 5.20 2.67 3.43 5.26 3.02 12.07. 2004 2.00 4.99 2.10 2.65 5.05 2.50 3.15 5.11 2.85 19.07. 2004 2.08 5.00 2.11 2.66 4.97 2.48 3.13 5.05 2.82 26.07. 2004 2.14 5.07 2.15 2.82 5.13 2.57 3.27 5.21 2.91 02.08. 2004 2.18 5.13 2.14 2.81 5.15 2.56 3.28 5.22 2.90

86

09.08. 2004 2.09 5.03 2.07 2.47 4.97 2.39 2.93 5.02 2.71 16.08. 2004 2.01 4.98 2.02 2.53 4.95 2.36 2.97 4.99 2.67 30.08. 2004 2.05 4.99 2.06 2.56 4.95 2.40 2.97 4.99 2.71 23.08. 2004 2.00 4.97 2.05 2.51 4.96 2.40 2.94 5.01 2.72 06.09. 2004 2.05 4.93 2.12 2.51 4.91 2.47 2.91 4.96 2.78 13.09. 2004 2.11 4.93 2.15 2.58 4.89 2.52 2.98 4.94 2.81 21.09. 2004 2.03 4.95 2.14 2.47 4.91 2.47 2.85 4.95 2.75 27.09. 2004 2.16 4.93 2.14 2.60 4.87 2.46 2.94 4.89 2.72 04.10. 2004 2.24 4.85 2.15 2.69 4.79 2.46 3.06 4.83 2.74 11.10. 2004 2.29 4.84 2.13 2.74 4.77 2.43 3.12 4.80 2.71 18.10. 2004 2.16 4.79 2.06 2.57 4.70 2.33 2.92 4.72 2.59 25.10. 2004 2.22 4.75 2.05 2.57 4.62 2.31 2.89 4.65 2.57 01.11. 2004 2.30 4.77 2.08 2.65 4.68 2.33 2.98 4.71 2.60 01.12. 2004 2.73 4.65 2.05 3.10 4.53 2.26 3.38 4.55 2.50 01.01. 2005 2.87 4.69 2.13 3.18 4.58 2.38 3.42 4.59 2.59 01.02. 2005 3.02 4.71 2.05 3.33 4.61 2.28 3.53 4.60 2.48 01.03. 2005 3.26 4.94 2.10 3.58 4.84 2.38 3.76 4.82 2.61 01.04. 2005 3.59 4.92 2.13 3.98 4.78 2.40 4.19 4.78 2.61 02.05. 2005 3.46 4.74 1.95 3.73 4.60 2.14 3.88 4.60 2.33 01.07. 2005 3.65 4.29 1.83 3.76 4.14 1.92 3.81 4.14 2.09 01.08. 2005 3.97 4.27 1.98 4.14 4.23 2.16 4.22 4.27 2.31 01.09. 2005 4.07 4.29 1.98 4.19 4.22 2.12 4.22 4.23 2.25 01.10. 2005 4.24 4.30 2.12 4.33 4.26 2.30 4.36 4.28 2.42 02.11. 2005 4.47 4.40 2.33 4.58 4.49 2.55 4.62 4.67 2.68

PERIOD CURRENCY Rate of Interest effective from 02.12.05 02.01.06 01.02.06 01.03.06 29.03.06 01.04.06

1 year & above but less than 2 years

USD 4.56 4.61 4.70 4.90 5.15 5.29

GBP 4.42 4.34 4.44 4.42 4.67 4.78

EURO 2.56 2.65 2.70 2.73 2.98 3.23

AUD 5.44 5.46 5.43 5.42 5.67 5.70

CAD 3.59 3.84 3.83 3.96 4.21 4.25

2 years & above but less than 3 years

USD 4.57 4.62 4.69 4.88 5.13 5.29

GBP 4.42 4.32 4.46 4.46 4.71 4.83

EURO 2.71 2.80 2.92 2.99 3.24 3.52

AUD 5.43 5.40 5.40 5.39 5.64 5.71

CAD 3.74 3.87 3.85 4.01 4.26 4.33

87

Reference CircularsCir No. Ref.No. Date Cir No. Ref Date Cir No. Ref Date 395 15/17 02.12.2005 440 15/20 02.01.2006 473 15/22 01.02.2006508 15/24 01.032006 554 15/26 29.03.2006 002 15/01 01.04.2006


USD 4.60 4.61 4.68 4.86 5.11 5.27 GBP 4.43 4.34 4.47 4.48 4.73 4.87

EURO 2.81 2.88 3.02 3.08 3.33 3.64 AUD 5.49 5.40 5.44 5.41 5.66 5.75 CAD 3.79 3.90 3.93 4.06 4.31 4.38


USD 4.62 4.63 4.70 4.86 5.11 5.30 GBP 4.43 4.34 4.45 4.47 4.72 4.86

EURO 2.94 2.94 3.10 3.16 3.41 3.71 AUD 5.57 5.45 5.50 5.47 5.72 5.82 CAD 3.83 3.92 4.00 4.11 4.36 4.42

5 years USD 4.65 4.64 4.72 4.86 5.11 5.31 GBP 4.43 4.33 4.45 4.45 4.70 4.85

EURO 2.98 2.98 3.16 3.21 3.46 3.77 AUD 5.59 5.46 5.52 5.48 5.73 5.83 CAD 3.88 3.95 4.08 4.15 4.40 4.47

88

Reference Circulars

Cir No.

Ref.No.

Date

Cir No. Ref Date Cir No. Ref

Date

042

15/3

02.05.2006

065 15/05 01.06.2006 110 15/07

01.07.2006

149

15/08

01.08.2006

186 15/12 01.09.2006 237 15/13

03.10.2006

PERIOD CURRENCY Rate of Interest effective from02.05.06 01.06.06 01.07.06 01.08.06 01.09.06 03.10.06


USD 5.33 5.43 5.69 5.54 5.41 5.30

GBP 4.87 4.94 5.01 5.04 5.24 5.27 EURO 3.32 3.32 3.52 3.55 3.63 3.71 AUD 6.00 6.10 6.20 6.42 6.35 6.31 CAD 4.35

4.41 4.65 4.44 4.34 4.22 2 years & above but less than 3 years

USD 5.34 5.43 5.69 5.44 5.24 5.09 GBP 4.98

5.03 5.13 5.08 5.20 5.18 EURO 3.64 3.61 3.82 3.76 3.75 3.78 AUD 6.04 6.10 6.21 6.37 6.25 6.20 CAD 4.47 4.47 4.73 4.46 4.28 4.13


USD 5.35 5.45 5.68 5.42 5.18 5.01 GBP 5.06 5.08 5.19 5.11 5.18 5.13

EURO 3.78 3.73 3.94 3.84 3.78 3.77 AUD 6.13 6.10 6.28 6.39 6.24 6.16 CAD 4.56 4.52 4.79 4.51 4.29 4.13

4ears & above but less than 5 years

USD 5.39 5.47 5.70 5.43 5.20 5.01 GBP 5.09 5.11 5.21 5.12 5.14 5.10

EURO 3.88 3.81 4.03 3.90 3.81 3.78

AUD 6.14 6.15 6.29 6.44 6.27 6.17 CAD 4.63

4.56 4.84 4.55 4.30 4.15 5years USD 5.43 5.51 5.72 5.46 5.22 5.04

GBP 5.10 5.10 5.21 5.11 5.11 5.06

EURO 3.96 3.88 4.09 3.96 3.85 3.80 AUD 6.15

6.16 6.30 6.44 6.26 6.15 CAD 4.70 4.61 4.90 4.61 4.34 4.18

89

Reference CircularsCir No. Ref.No. Date Cir No. Ref Date Cir No. Ref Date 285 15/14 01.11.2006 330 15/16 01.12.2006 366 15/17 30.12.2006399 15/19 01.02.2007 432 15/20 01.03.2007 489 15/24 30.03.2007



USD 5.34 5.24 5.33 5.18 4.99 4.97

GBP 5.44 5.43 5.58 5.62 5.49 5.61

EURO 3.86 3.86 4.02 3.84 3.81 3.3

CAD 4.27 4.18 4.24 4.11 4.04 4.05

AUD 6.57 6.54 6.62 6.31 6.24 6.46


USD 5.17 5.00 5.16 5.10 4.80 4.77

GBP 5.37 5.36 5.53 5.56 5.40 5.51

EURO 3.94 3.91 4.12 3.97 3.85 3.99

CAD

4.24

4.07 4.19 4.11 3.96

4.03 AUD 6.47 6.39 6.53 6.25 6.15 6.36


USD

5.11

4.91 5.08 5.05 4.73

4.71

GBP 5.33 5.32 5.51 5.51 5.34 5.46

EURO

3.94

3.89 4.13 3.98 3.85

3.99 CAD 4.24 4.06 4.19 4.11 3.95 4.02

AUD

6.43

6.34 6.53 6.24 6.13

6.34

4 years & above but less than 5years

USD 5.11 4.89 5.07 5.05 4.72 4.72

GBP

5.27

5.28 5.47 5.47 5.29

5.42 EURO 3.93 3.88 4.11 3.98 3.85 3.99

CAD

4.27

4.07 4.20 4.14 3.96

4.04

AUD 6.45 6.35 6.55 6.28 6.15 6.35

5 years USD

5.12

4.90 5.09 5.06 4.74

4.76

GBP 5.22 5.22 5.41 5.41 5.23 5.37

EURO

3.93

3.88 4.12 3.99 3.85

3.98 CAD 4.30 4.09 4.20 4.18 3.98 4.07

AUD

6.41

6.31 6.52 6.26 6.13

6.31

90

Reference Circulars

Cir No. Ref.No. Date Cir No. Ref.No. Date Cir No. Ref.No. Date 027 15/01 24.04.2007 034 15/02 03.05.2007 069 15/03 31.05.2007113 15/04 30.06.2007 150 15/05 31.07.2007 192 15/09 31.08.2007

PERIOD CURRENCY Rate of Interest effective from24.04.07 01.05.07 01.06.07 01.07.07 01.08.07 01.09.07


USD 4.47 4.55 4.64 4.68 4.50 4.53 GBP 5.11 5.23 5.39 5.57 5.54 5.82

EURO 3.43 3.55 3.71 3.78 3.79 4.03 CAD 3.55 3.68 3.99 4.10 4.14 4.24 AUD 5.96 5.82 5.85 6.02 6.14 6.36


USD 4.27 4.31 4.57 4.68 4.42 4.15 GBP 5.01 5.12 5.35 5.55 5.46 5.46

EURO 3.49 3.64 3.87 3.96 3.90 3.78 CAD 3.53 3.69 4.10 4.19 4.23 4.06 AUD 5.86 5.75 5.88 6.06 6.17 6.08


USD 4.21 4.26 4.55 4.71 4.46 4.16 GBP 4.96 5.08 5.32 5.56 5.45 5.36

EURO 3.49 3.64 3.88 3.99 3.92 3.81 CAD 3.52 3.71 4.13 4.25 4.29 4.10 AUD 5.84 5.76 5.90 6.14 6.20 6.07

4 years & above but less than 5years

USD 4.22 4.26 4.55 4.75 4.54 4.20 GBP 4.92 5.03 5.26 5.52 5.42 5.29

EURO 3.49 3.64 3.88 4.01 3.93 3.80 CAD 3.54 3.72 4.14 4.29 4.33 4.11 AUD 5.85 5.79 5.95 6.22 6.25 6.11

5 Years USD 4.26 4.29 4.57 4.79 4.61 4.26 GBP 4.87 4.98 5.20 5.47 5.37 5.23

EURO 3.48 3.64 3.88 4.03 3.94 3.81 CAD 3.57 3.74 4.15 4.31 4.36 4.12 AUD 5.81 5.77 5.92 6.22 6.23 6.08

91

PERIOD CURRENCY Rate of Interest effective from 01.10.0

01.11.07 01.12.07 01.01.08 01.02.08

01.03.08


USD 4.15

3.89 3.71 3.47 2.10

1.96

GBP 5.44

5.40 5.30 4.99 4.61

4.81

EURO 3.98

3.86 3.94 4.00 3.57

3.64

CAD 4.13

4.01 3.98 3.80 3.05

3.10

AUD 6.47

6.74 6.95 6.96 6.93

7.66


USD 3.84

3.71 3.19 3.10 2.09

1.87

GBP 5.02

5.02 4.77 4.52 4.23

4.16

EURO 3.79

3.78 3.67 3.79 3.22

3.08

CAD 3.87

3.79 3.44 3.49 2.84

2.74

AUD 6.21

6.57 6.67 6.73 6.63

7.03


USD 3.89

3.78 3.25 3.20 2.33

2.19

GBP 4.94

4.96 4.66 4.42 4.21

4.14

EURO 3.77

3.75 3.64 3.78 3.22

3.08

CAD 3.93

3.86 3.54 3.59 3.02

2.95

AUD 6.21

6.57 6.67 6.79 6.62

6.99


USD 3.99

3.88 3.34 3.34 2.57

2.48

GBP 4.90

4.90 4.62 4.41 4.24

4.18

EURO 3.78

3.74 3.64 3.79 3.27

3.13

CAD 3.97

3.90 3.62 3.68 3.16

3.10

AUD 6.26

6.58 6.68 6.86 6.63

7.01

5 years USD 4.08

3.97 3.44 3.47 2.78

2.74

GBP 4.87

4.85 4.56 4.39 4.24

4.21

EURO 3.80

3.75 3.65 3.82 3.33

3.21

CAD 3.99

3.92 3.68 3.73 3.27

3.23

AUD 6.23

6.51 6.60 6.80 6.57

6.96

Reference Circulars

Cir No. Ref.No. Date Cir No Ref.No. Date Cir No Ref.No. Date 231 15/11 28.09.2007 277 15/13 01.11.2007 310 15/15 30.11.2007 357 15/18 31.12.2007 381 15/20 31.01.2008 416 15/27 29.02.2008

92



USD 1.74 2.33 2.41 2.56 2.50 2.46 GBP 5.09 5.06 5.40 5.70 5.42 5.27

EURO 3.98 4.21 4.34 4.64 4.62 4.58 CAD 2.80 2.91 2.92 3.29 3.10 2.92 AUD 7.33 7.51 7.66 7.77 7.37 6.72


USD 1.75 2.43 2.71 2.85 2.75 2.56 GBP 4.39 4.65 5.26 5.50 4.88 4.65

EURO 3.50 3.78 4.23 4.62 4.29 4.13 CAD 2.45 2.64 2.76 2.86 2.67 2.31 AUD 6.59 6.91 7.08 7.21 6.57 6.04


USD 2.06 2.70 3.06 3.20 3.11 2.88 GBP 4.33 4.62 5.21 5.47 4.87 4.63

EURO 3.43 3.68 4.11 4.55 4.25 4.03 CAD 2.66 2.79 2.97 3.01 2.86 2.49 AUD 6.51 6.82 6.95 7.12 6.50 5.99


USD 2.36 2.93 3.30 3.42 3.34 3.10 GBP 4.30 4.59 5.12 5.41 4.85 4.58

EURO 3.42 3.65 4.03 4.47 4.22 3.98 CAD 2.81 2.91 3.10 3.11 2.99 2.62 AUD 6.57 6.86 6.96 7.13 6.52 6.02

5 years USD 2.65 3.11 3.47 3.56 3.49 3.26 GBP 4.28 4.54 5.02 5.32 4.81 4.53

EURO 3.43 3.64 3.98 4.41 4.19 3.93 CAD 2.94 3.03 3.19 3.19 3.10 2.73 AUD 6.55 6.78 6.85 7.02 6.49 5.99

Reference Circulars

Cir No. Ref.No Date Cir No Ref.No. Date Cir No Ref.No. Date 453 15/28 31.03.2008 022 15/02 30.04.2008 063 15/06 31.05.2008099 15/8 30.06.2008 131 15/11 31.07.2008 161 15/13 30.08.2008

93



USD 2.96 3.71 4.21 3.42 4.17 3.77 GBP 5.77 6.27 6.77 6.26 7.01 5.12 EURO 5.08 5.24 5.74 5.12 5.87 4.96 CAD 3.42 4.55 5.05 3.42 4.17 4.01 AUD 7.22 7.55 8.05 6.53 7.28 6.13







5 years USD 3.76 3.64 4.14 4.01 4.76 3.82 GBP 5.03 4.93 5.43 4.76 5.51 4.70 EURO 4.43 4.37 4.87 4.16 4.91 4.43 CAD 3.23 3.17 3.67 3.14 3.89 3.35 AUD 6.49 6.09 6.59 5.97 6.72 5.77

Reference CircularsCir No. Ref.No. Date Cir No. Ref.No. Date Cir No Ref.No. Date 185 15/15 17.09.2008 201 15/17 30.09.2008 240 15/18 16.10.2008257 15/19 31.10.2008 282 15/21 17.11.2008 307 15/22 29.11.2008

94











Reference CircularsCir No. Ref.No. Date Cir No Ref.No. Date Cir No Ref.No. Date 354 15/25 01.01.2009 382 15/27 31.01.200 416 15/30 28.02.2009 462 15/34 31.03.2009 023 15/01 29.04.200 049 15/02 30.05.2009

95











Reference CircularsCir No. Ref.No. Date Cir No Ref.No. Date Cir No Ref.No. Date 087 15/05 30.06.2009 116 15/06 31.07.200

9159 15/08 31.08.2009

196 15/09 30.09.2009 240 15/11 30.10.2009

282 15/12 30.11.2009

96











Reference CircularsCir No. Ref.No. Date Cir No Ref.No. Date Cir No Ref.No. Date 321 15/13 31.12.2009 346 15/14 29.01.201

0387 15/16 02.03.2010

001 15/01 01.04.2010 027 15/3 30.04.2010

052 15/04 31.05.2010

97

PERIOD CURRENCY Rate of Interest effective from

01.07.10 01.08.10 01.09.10 01.10.10 01.11.10 01.12.101 year & above but less than 2 years









Reference Circulars Cir No. Ref.No. Dat Cir No Ref.No. Date Cir No Ref.No. Date 108 18/06 30.06.2010 152 15/7 30.07.2010 201 15/08 01.09.2010

239 15/10 30.09.2010 276 15/11 29.10.2010 306 15/12 30.11.2010

98











Reference Circulars Cir No. Ref.No. Date Cir No Ref.No. Date Cir No Ref.No. Date 349 15/13 31.12.2010 372 15/14 31.01.2011 410 15/17 28.02.2011 442 15/18 31.03.2011 026 15/3 30.04.2011 057 15/4 31.05.2011

99


01.07.11 01.08.11 01.09.11 01.10.11 24.11.11 01.12.11

1 year & above

but less than

2 years

USD 1.73 1.76 1.80 1.86 2.19 2.32 GBP 2.58 2.59 2.65 2.72 3.01 3.07 EURO 3.14 3.17 3.05 3.04 3.33 3.26

CAD 2.85 2.85 2.66 2.67 2.96 2.98 AUD 6.49 6.44 6.10 6.04 6.27 6.13

2 years & above

but less than

3 years

USD 1.69 1.64 1.51 1.56 1.86 2.01 GBP 2.43 2.32 2.28 2.29 2.62 2.68 EURO 3.17 2.94 2.54 2.52 2.80 2.72

CAD 2.71 2.65 2.16 1.99 2.43 2.40 AUD 6.01 5.80 5.30 5.03 5.53 5.03

3 years & above

but less than

4 years

USD 2.09 1.94 1.67 1.72 2.02 2.14 GBP 2.80 2.57 2.44 2.41 2.75 2.73 EURO 3.38 3.11 2.71 2.61 2.93 2.89

CAD 2.98 2.86 2.32 2.17 2.60 2.51 AUD 6.13 5.84 5.46 5.14 5.62 5.16

4 years & above

but less than

5 years

USD 2.54 2.32 1.95 1.98 2.30 2.35 GBP 3.15 2.86 2.67 2.61 2.94 2.84 EURO 3.60 3.31 2.91 2.80 3.10 3.11

CAD 3.23 3.07 2.51 2.35 2.78 2.65 AUD 6.39 6.07 5.67 5.37 5.87 5.43

5 years

USD 2.95 2.72 2.28 2.24 2.62 2.59 GBP 3.47 3.14 2.90 2.80 3.14 2.95 EURO 3.79 3.51 3.13 2.99 3.29 3.34

CAD 3.47 3.27 2.72 2.54 2.97 2.80 AUD 6.51 6.19 5.81 5.50 6.00 5.59


01.01.12 01.02.12 01.03.12 01.04.12 01.05.12 05.0512

1 year & above but less than 2

years

USD 2.38 2.31 2.30 2.30 3.05 GBP 3.12 3.13 3.11 3.11 3.86

EURO 3.16 2.85 2.63 2.55 3.30 CAD 3.06 3.14 3.17 3.30 4.05 AUD 6.13 6.21 6.28 6.20 6.95 JPY 1.80 1.80 1.80 1.80 2.55 CHF 1.59 1.61 1.64 1.64 2.39 DKK 2.83 2.83 2.83 2.83 3.58 NZD 4.76 4.79 4.80 4.80 5.55 SEK 4.14 4.11 4.11 4.08 4.83

2 years & above but less than 3

years

USD 2.00 1.81 1.85 1.81 3.56 GBP 2.59 2.49 2.50 2.63 3.38

EURO 2.57 2.37 2.35 2.20 2.95 CAD 2.39 2.54 2.64 2.94 3.69 AUD 5.14 5.48 5.25 4.95 5.70 JPY 1.62 1.60 1.61 1.60 2.35

100

CHF 1.37 1.36 1.49 1.47 2.22 DKK 2.38 2.45 2.44 2.32 3.07 NZD 4.03 4.34 4.32 4.06 4.81 SEK 3.12 3.24 3.39 3.28 4.03

3years & above but less than 4 years

USD 2.11 1.93 2.00 1.92 3.67 GBP 2.62 2.54 2.57 2.72 4.47



USD 2.30 2.12 2.23 2.13 3.88 GBP 2.71 2.65 2.72 2.83 4.58


5 years

USD 2.51 2.34 2.49 2.36 4.11 GBP 2.81 2.80 2.87 2.95 4.70



01.06.12 01.07.12 31.07.12 01.09.12


USD 3.07 3.07 3.05 3.03 GBP 3.84 3.68 3.49 3.41 EURO 3.23 3.19 2.90 2.75 CAD 4.04 4.04 4.05 4.04 AUD 6.60 6.55 6.55 6.48 JPY 2.55 2.55 2.55 2.55 CHF 2.39 2.38 2.37 2.36 DKK 3.42 3.15 2.83 2.76 NZD 5.47 5.45 5.47 5.48 SEK 4.80 4.80 4.71 4.70

2 years USD 3.63 2.55 2.42 2.42

101

& above but less than 3 years

GBP 3.22 3.00 3.80 2.80 EURO 2.89 2.88 2.60 2.51 CAD 3.35 3.25 3.36 3.42 AUD 4.98 5.21 5.22 5.15 JPY 2.33 2.34 2.30 2.31 CHF 2.10 2.14 2.08 2.10 DKK 2.89 2.78 2.53 2.56 NZD 4.45 4.76 4.78 4.72 SEK 3.80 3.89 3.83 3.70

3years & above but less than 4 years




5 years USD 4.04 3.97 3.79 3.87 GBP 4.42 4.28 4.06 4.07 EURO 4.21 4.34 4.05 3.98 CAD 4.58 4.54 4.64 4.67 AUD 6.48 6.62 6.55 6.50 JPY 3.43 3.41 3.37 3.39 CHF 3.35 3.35 3.30 3.32 DKK 4.21 4.31 4.01 4.03 NZD 6.03 6.26 6.24 6.16 SEK 4.90 5.10 4.96 4.87

Reference Circulars Cir No. Ref.No. Date Cir No. Ref.No. Date Cir No. Ref.No. Date

101 15/5 30.06.2011 143 15/6 30.07.2011 187 15/08 30.08.2011216 15/09 30.09.2011 290 15/14 24.11.2011 296 15/15 30.11.2011

338 15/17 30.12.2011 378 15/19 31.01.2012 381 15/20 07.02.2012414 15/23 29.02.2012 442 15/28 30.03.2012 43 15/2 01.05.201253 15/3 05.05.2012 93 15/5 01.06.2012 126 15/6 29.06.2012182 15/7 31.07.2012 232 15/8 31.08.2012

102

CURRENT DEPOSITS: EMERALAD, EMERALAD PLUS AND ICD DEPOSITS

CD Emerald Deposit CD Emerald Plus Deposit ICD Deposits Eligibility Individuals,Joint Hindu

Family,Sole Properitory concerns,Partnership Firms,Private Ltd Co,Public Corporations,Clubs and Associations,Co-operative Society,Govt Dept,Religious Endowments,Semi Govt or Local Bodies,Trusts etc.

Individuals,Joint Hindu Family,Sole Properitory concerns,Partnership Firms,Private Ltd Co,Public Corporations,Clubs and Associations,Co-operative Society,Govt Dept,Religious Endowments,Semi Govt or Local Bodies,Trusts etc.

Individuals,HUF, Sole Properitory concerns,Partnership Firms,Private Ltd Co,Public Ltd Co,Accounts of OD-cc/PAGCC

Spl features Priority locker allotment,Free NEFT/RTGS provided customer maintans QAB,waiver of AMC on Demat A/cs,Free internet banking Facility,

Priority locker allotment,Free NEFT/RTGS provided customer maintans QAB,waiver of AMC on Demat A/cs,Free internet banking Facility,Free Signature cards of Rs.1.00 lakh

Insurance linked deposit scheme (Optional for PAGCC)

Minimum Balances

Initial Deposit of Rs.2.00 lakhs and Quarterly Average Balance of Rs.3.00 lakhs

Initial Deposit of Rs.1.00 lakhs and Quarterly Average Balance of Rs.1.00 lakhs

R-1000,SU-2000 Urban-Rs.3000 Metro-Rs.5000

Personalised Cheque Books

Free 1000 personalized cheque leaves per month

Free 1000 personalized cheque leaves per month

---------

Insurance Cover [Life]

--------- Life Insurance cover under PMJBY

---------

Premium Rates

--------- Rs.330/- ---------

Accidental Insurance

Rs.5.00 Lakhs (to Individuals/Sole Properitory concerns only)

Rs.5.00 Lakhs (to Individuals/Sole Properitory concerns only)

Rs.1.50 lakhs

Premium Rates

Rs.156/- Premium shall be paid by the bank.

Rs.156/- Premium shall be paid by the bank.

Rs.69/-

Age 5 years to 75 years 5 years to 75 years 5 years to 70 years

Insurance Year

1st August to 31st July 1st September to 31st August 21st Feb to 20th Feb

Insurance Company

M/s United India Insurance Co Ltd.

M/s United India Insurance Co Ltd.

M/s UIICO Ltd

Circular No. Cir.No:162 Ref.No:51/8 dated 25.07.2016

Cir. No;203,Ref.No:27/22 dt 01.09.2015

Cir.162,Ref:51/8 dt 25.07.2016

103

SB DIAMOND & SB PLATINIM DEPOSIT ACCOUNTS

SB Diamond Deposit SB Platinim Deposit Eligibility • Well paid salary class of

reputed Corporate/Public Sector Enterprise/Central/State Govt.

• Society/Charitable Trusts and Educational Institutions whose income is exempted from Income Tax and

• High net worth Individuals

• Well paid salary class of reputed Corporate/Public Sector Enterprise/Central/State Govt.

• Society/Charitable Trusts and Educational Institutions whose income is exempted from Income Tax and

• High net worth Individuals Spl features Free NEFT/RTGS charges(up to 5

times in a month up to limit of QAB maintained in previous quarter),waiver of service charges on withdrawal from non-Andhra Bank ATMs,15% concession on processing charges who are eligible for retail loans etc.

Free NEFT/RTGS charges(up to 5 times in a month up to limit of QAB maintained in previous quarter),waiver of service charges on withdrawal from non-Andhra Bank ATMs,25% concession on processing charges who are eligible for retail loans etc.

Minimum Balances

Account can be opened with an initial deposit of Rs.50,000/ Quarterly Average Balance of Rs.3.00 lakhs.

Account can be opened with an initial deposit of Rs.1.00 lakh Quarterly Average Balance of Rs.5.00 lakhs.

Personalised Cheque Books

Free Personalized unlimited Cheque Books

Free Personalized unlimited Cheque Books


Rs.1.00 lakh Rs.2.00 lakhs

Premium Rates

Age : 18-35 yr Rs.159/- Age: 36-50 yr Rs.319/- Age: 51-55 yr Rs.754/-

Age : 18-35 yr Rs.317/- Age: 36-50 yr Rs.637/- Age: 51-55 yr Rs.1509/-


Rs.5.00 Lakhs Rs.10.00 Lakhs

Premium Rates

Rs.156/- Rs.305/-

Insurance Year

1st August to 31st July 1st August to 31st July

Insurance Company

Life Insurance from IFLIC & Accidental Insurance from UIICO

Life Insurance from IFLIC & Accidental Insurance from UIICO

Circular No. Cir.No:146,Ref:51/7 dated 18.07.2016

104

BANCASSURANCE (LIFE)

India is the fifth largest life insurance market in the world growing at 32 – 34% annually. From the

statistics available, only 20% of the total population in India is covered under various life

Insurance schemes, which is far below the international standards.

In this perspective, to keep pace with the market trend, our Bank has entered into Insurance joint

venture with Bank of Baroda and Legal & General. The stake of our Bank is 30%, while that of

Bank of Baroda 44% and Legal & General Group, plc is 26% in the joint venture. This Joint

Venture Company is named as IndiaFirst Life Insurance Company Limited.

For the Financial year 2015-16, our Bank collected total premium of Rs.255 Crs. Out of the total

premium collected 75.14% premium collected is from new business. During the period Bank has

earned a commission of Rs.16.17 Crs.

PRODUCTS OFFERED BY INDIA FIRST LIFEINSURANCE COMPANY LTD

01 India First Smart Save Plan

02 India First Money Balance Plan

03 India First Life plan

04 India First Happy India Plan

05 India First Simple Benefit Plan

06 India First Guaranteed Retirement Plan

07 India First Cash Back Plan

08 India First Mahaa Jeevan Plan

105

BANCASSURANCE (NON - LIFE)

Andhra Bank is the Corporate Agent of M/s United India Insurance Company Limited for undertaking Bancassurance (Non-Life) business.

Branches can sell various non-life and general insurance products of insurer apart from insuring all bank assets and all our borrowers’ loan assets like primary and collateral security under Corporate Agency. Branches should place the insurance business under our Bank code –6666001 with the nearest branch of United India Insurance Company Ltd in their area of operation.

Branches should ensure that the commission on the business done is promptly collected from the insurer and credited to fee - based income head – Insurance of Loan Assets – XXXX1070300726. From FY 2011-12 insurance companies will deduct Tax at Source. Branches should collect T D S certificate from insurer and pass accounting entries as directed in Cir. No: 017 Ref. No: 51/01 dated 20.04.2011.

Some of the leading products of M/s United India Insurance Company Ltd marketed by our branches are –

1. Standard Fire & Special Perils Policy – Through this policy insurance cover is available for Houses / Flats against perils like fire, lightning, explosion, cyclone and earthquake.

2. Householders Insurance Policy – This policy covers property / articles in house / flats for loss due to burglary, breakdown of domestic appliances like Television, Personal Computers etc

3. Shopkeepers Policy – It is Composite Package policy which covers fire, burglary, neon sign board, plate glass, public liability etc.

4. Uni Home Care – This policy covers outstanding liability in Housing Loan due to the death of the insured due to an accident. It also covers damage to the property by fire or natural calamities and the coverage will be paid according to the damages to the property.

5. Electronic Equipment Insurance Policy – It is a package policy which covers loss due to fire accident, burglary or break down of electronic equipments like computers, medical, biomedical, microprocessors, audio / visual equipment etc.

6. Contractors All Risk Insurance Policy – This policy is useful for insuring civil engineering projects like construction of building, Road laying project etc

Apart from the above, our Bank sells a wide range of Non-Life Insurance Policies of M/s United India Insurance Company Ltd.

106

AB - AROGYADAAN

Purpose To provide Health Insurance coverage for a family under floater policy

Eligibility

Plan I: Health Insurance coverage to Self(Policyholder), Spouse and two dependent children. Plan –II: Health Insurance coverage to Self(Policyholder),Spouse, Two children & Parents of proposer

Age Criteria

Entry age: Policyholder/Spouse/Parents: 3 months to70yrs – Life long Renewal, Dependents: Son upto26yrs & Daughter Till her marriage.

Waiting Period for Fresh Policies

Waiting Period is the first 30 days from the commencement date of the policy during which period hospitalization expenses for treatment of diseases is not reimbursed. This condition is not applicable in case of accidental hospitalization of the policyholder. This condition is also not applicable for renewal policies.

Yearly Premium payment Yearly Premium has to be paid on or before the due date of the Policy.

Payment of Premium Premium has to be compulsorily paid from the account of the prime account holder.

Sum Insured/ Health Insurance coverage

The sum insured can be chosen in multiples of Rs.1 lakh up to Rs.5.00 lakhs under Arogyadaan main policy and aboveRs.5.00 lakhs can be covered with ‘Super Top Up Policy’ up to Rs.15 lakhs by making total insurance level as Rs.20 lakhs.

Floater Policy Anyone member or all other members put together can avail hospitalization benefits during the policy period for the Sum Insured.

Third Party Administrator [TPA]

M/s United India Insurance Company Ltd has empanelled M/s Good Health Plan Limited Health Plan Ltd (GHPL) as TPA for administering of this scheme from 09.06.2010 onwards.

Cash Less Facility Policyholder opting for Third Party Administrator [TPA] Network of hospitals can avail the facility of Cashless treatment subject to eligibility by showing photo identity card issued by the TPA at the hospital and obtaining pre-authorization from the TPA for the treatment.

Reimbursement of Insurance Claim

Reimbursement of Hospitalization expenses from the TPA should be preferred within 30days from the date of discharge from the hospital. • Pre - Hospitalisation: Relevant medical expenses incurred during period up to30dayspriorto hospitalization on disease/illness/injury sustained will be as part of claim. • Post - Hospitalization: Relevant medical expenses incurred during period upto60dayspost hospitalization on disease/illness/injury sustained will be as part of claim.

Submission of Claim

The policyholder has to submit the claim directly to the TPA at the address mentioned hereunder.A blank copy of claim form is annexed for ready reference.

107

Revised Premium Rates:

Premium rates across all slabs under both the Plans have been revised w.e.f 09.06.2016 as under–

Plan-I: For a policy covering family members of 1+3– Policy Holder, Spouse plus two dependent children

(In Rupees)

Sum Insured

1.00 lac

2.00 lac

3.00 lac

4.00 lac

5.00 lac

8.00 lac

10.00 lac

12.00 lac

15.00 lac

20.00 lac

REVISED PREMIUM w.e.f

09.06.2016 2162

4083 5698 7119 8527 12783 13817 16807 19107 23477

Plan-II:For a policy covering family member including dependent Parents of 1+5–Policy Holders, Spouse, Two dependent Children plus Parents of the proposer.

(In Rupees)

Sum Insured

1.00 lac 1,00,000

2.00 lac

3.00 lac

4.00 lac

5.00 lac

8.00 lac

10.00lac

12.00 lac

15.00 lac

20.00 lac

REVISED PREMIUM w.e.f

09.06.2016 3657 6889 9614 11995 14364 19654 20344 23564 26094 30924

Address of M/s. GoodHealth Plan Ltd : M/s. Good Health Plan Ltd

PlotNo.49, NagarjunaHills PanjaguttaHyderabad-500082

TollFreeNumbers -1800-102-9919and1800-103-9919

Address of M/s. United India Insurance Company Ltd: M/s. United India Insurance Co. Ltd., H.No.3-5-817&818, 7thFloor

UNITEDINDIATOWERS Basheerbagh, Hyderabad-500 029

108

AB DEMAT

MARKETING DEPARTMENT CIRCULAR 541 REF NO 51/24 DATED 21.03.2006

NEW PRODUCT “AB DEMAT” –DEPOSITORY SERVICES BY OUR BANK

ELIGIBLE CUSTOMERS:

INDIVIDUALS: RESIDENTS -ORDINARY, HUF, NRI-REPATRIABLE, NRI-NON REPATRIABLE

CORPORATES: BODY CORPORATE, DOMESTIC COMPANIES, COOPERATIVES, OCB’S NBFC’S, GOVERNMENT COMPANIES, TRUSTS

THERE ARE NO ACCOUNT OPENING CHARGES AND THERE IS NOMINIMUM BALANCE REQUIREMENT

BASIC SERVICES DEMAT ACCOUNT All the individuals who have or propose to have only one DEMAT account where they are the sole or first holder shall be eligible to have a BSDA provided that the value of securities held in the DEMAT account does not exceed Rs 2.00 lakhs at any point of time. An Individual can have only one BSDA in his/her name across all depositories.

Fee Schedule for Andhra Bank Basic Services Demat Account (BSDA) Account opening/closure Nil Annual Membership charges NIL AMC charges for holding value upto or less than Rs 50,000.00

Rs 100.00 per annum for holding value more than Rs. 50,000.00 but less than Rs. 2,00,000.00. Regular charges apply if the holding value crosses Rs. 2,00,000.00.

The above charges attract service tax as applicable

Dematerialization Charges Rs 2/- per certificate+mailing charges Rs. 20/- in India and Rs. 500/- for foreign Address

Rematerialization Charges

A fee of Rs.15/- for every 100 securities or part there of (or) A flat fee of Rs.15/- per certificate whichever is higher. However, no fee shall be collected in case of Government securities where re-materialization is used for transfer to other SGL Participant account and units of UTI and other Mutual Funds where rematerialization is used for redemption/repurchase.

Transaction Fee Nil Market Purchase/ Off Market Purchase – Market Sale/ Off Market Sale

0.04% of market value (per transaction)(minimum of Rs.20/-)

Pledge: Creation/Confirmation/ Rs. 50 /- per instruction

Closure/Invocation The above charges attract service tax as applicable

Holding statement

Account holders will be provided holding statement free every quarter. If there is a transaction in the account, holding statement will be provided free every month. Any additional statement will be charged Rs.10/- per statement.

109

Normal demat account charges for individuals and corporate:

Account Opening/ Closure NIL Annual Membership charges For Individuals: Rs. 300/- (upfront)

For Corporates: Rs. 750/- (upfront)

(Andhra bank reserves the right to revise the rate structure from time to time giving 30 days notice)

The above charges attract service tax as applicable Dematerialization Charges Rs 2/- per certificate+mailing charges Rs. 20/- in India and Rs. 500/- for foreign address Rematerialization Charges A fee of Rs.15/- for every 100 securities or part thereof(or) A flat

fee of Rs.15/- per certificate whichever is higher. However, no fee shall be collected in case of Government securities where Re-materialization is used for transfer to other SGL Participant account and units of UTI and other Mutual Funds where Re-materialization is used for redemption/repurchase.

Transaction Fee Nil Market Purchase / Off Market Purchase – Market Sale / Off Market Sale

0.04% of market value (per transaction) (minimum of Rs.20/-) Rs. 50 /- per instruction

Pledge: Creation/ Confirmation/ Closure/ Invocation

The above charges attract service tax as applicable

Holding statement Account holders will be provided holding statement free every quarter. If there is a transaction in the account, holding statement will be provided free every month. Any additional statement will be charged Rs.10/- per statement.

There are no annual maintenance charges for staff accounts

Forms required for opening of demat account for individuals: 1. Duly filled and signed application form with photographs, 2. FATCA Declaration, 3. BSDA Declaration, 4. RGESS form. Enclosures required along with application form: 1. Self attested photocopy of PAN card {valid pan card mandatory for demat account} 2. Self attested photocopy of proof of correspondence & permanent address (if any) 3. Cancelled cheque leaf 4. Cheque for Rs. 300.00 + applicble Service Tax towards annual Membership Charges in case of

regular service accounts 5. Self attested photocopy of proof of permanent address, in case the permanent 6. Address is different from correspondence address

All above documents to be verified against originals by bank official by affixing “verified with original stamp” and office/branch seal also mentioning his/her credentials viz., name, designation and code.

110

DISTRIBUTION OF MUTUAL FUNDS Mutual Fund is an investment vehicle that is made up of pooled funds collected from investors for the purpose of investing in securities such as stocks, bonds, money market instruments and similar assets. Mutual Funds are operated by money managers, who invest the fund’s capital and attempt to produce capital gains and income for the fund’s investors. A mutual fund’s portfolio is structured and maintained to match the investment objectives. Presently our bank is selling products of 11 Mutual Fund companies.

Requirements:

• AMFI (Association of Mutual Funds in India) registration is to be obtained for marketing mutual funds. Our Bank’s registration number is ARN-2122 (AMFI Registration Number), which is to be renewed once in 5 years and presently valid upto 6-03-2019.

• Employees engaged in sale of Mutual Fund should obtain certificate from NISM (National Institute of Securities Market) by passing test and should be registered under Banks ARN Code.

• As per Reserve Bank of India guidelines, banks may enter into agreements with Mutual Fund companies for marketing Mutual Funds. Bank should only act as an agent and purchase of units should be at customer’s risk and bank should not guarantee any assured return.

Tie-up: At present bank is having tie-up arrangements with 11 Mutual Fund Companies for marketing products.

1. SBI Mutual Fund 2. Tata Mutual Fund 3. UTI Mutual Fund 4. Principal PNB Asset Management Co.Ltd 5. Sundaram BNP Paribas Mutual Fund 6. Reliance Mutual Fund 7. Kotak Mutual Fund 8. Fidelity Mutual Fund 9. Birla Sun Life Mutual Fund 10. LIC Mutual Fund 11. Baroda Pioneer Mutual Fund

Advantages:

• Customer can invest in the Mutual Fund of his choice as the Bank is offering different Mutual funds of many Asset Management companies.

• Income is earned by Bank by way of commission on sale of Mutual Funds.

111

PAYMENT GATEWAY SERVICES Electronic Commerce (e-commerce) is an industry where buying and selling of products and services is conducted over Electronic System, such as the Internet, Mobile Banking and other computer networks. In India e-commerce market has been fast growing and on line shopping is growing at an estimated rate of 40%.

The revenue sharing between our Bank and Payment Gateway Services is 50:50.

At present our bank is having tie-up with 11 companies for e-commerce & utility bill payment through internet banking / mobile application and the details of which are as under –

1. Bill Desk

2. CC Avenues

3. SBI-epay

4. PayU

5. Times Money

6. Citrus

7. E-Billing Solutions

8. FSS

9. Paytm

10. Tech Savy Services

11. Atom Payment Solutions

112

Door-Step Banking With a view to attract new business from Corporate clients & High net worth customers and to compete with Private Banks and to grab good CASA business, a customer friendly initiative of picking up of cash from the door step of the customer in a secured and safe manner is launched in association with M/s. Writer Safeguard Pvt. Limited who have been empanelled for the purpose through RFP process. As per the agreement with service provider the following charges are proposed for Cash pick up facility (Amount in Rupees)

Amount of Cash Beat pick-up charges - per month (incl. of all taxes)

Charges on call - per Call (incl. of all taxes)

Rs. 50,000 to Rs. 1,00,000 1978 130 Rs. 1,00,001 to Rs. 2,00,000 2260 141 Rs. 2,00,001 to Rs. 3,00,000 3503 203 Rs. 3,00,001 to Rs. 4,00,000 4271 249 Rs. 4,00,001 to Rs. 5,00,000 5085 283 Rs. 5,00,001 to Rs. 6,00,000 5500 328 Rs. 6,00,001 to Rs. 10,00,000 7500 407 Rs. 10,00,001 to Rs. 20,00,000 11000 735 Above Rs. 20,00,000 15500 1130

The main features and conditions of the proposed Door Step Banking facility are as follows:

1 Minimum Balance to be maintained in the Accounts to extend the Door Step Banking Facility

Door Step Banking Facility will be extended only to the customers maintaining Daily Minimum Average Balances of Rs. 5 lacs and above in Current Account/Savings Bank Account

2 Charges for providing the facility

For the account holders maintaining Monthly Average Balance of Rs. 15 lacs and above, Bank will bear the expenses and for other customers who are maintaining Monthly Average Balance of less than Rs. 15 lacs, the charges as mentioned above will be collected from the customers.

3 Transit insurance charges Service Provider will bear the Transit Insurance charges.

4 Protection against fake notes As the cash will be picked up in properly sealed bag from the Customer’s Point by the custodian of the agency and the same will be opened at Branch Premises by the branch cashier in the presence of the same custodian after duly satisfying with the seal, Customers themselves will be responsible for both the quantity and the quality of the notes.

By extending this proposed Door Step Banking Service, Branch/Bank can mobilize/attract good number of high Net worth and Corporate Customers, thereby improving our CASA base. (Cir.No.201/55/23 dated 10.08.2016)

113

SYNOPSIS - Utilization of Online Money Transfer Service from

Times of Money Limited (TOM) for Inward Remittances

With more and more people choosing the ease of online transactions, it has become imperative that our

bank has to offer the most comfortable and secure online solution for transferring money.

Thus, with a view to tap the NRI market and channelize the inflows by tying up for online remittance

facilities which are safe, comfortable & fast and with a view to offer customer-friendly remittance

solutions to overseas Indians, our Bank has entered into an Agreement with Times of Money Limited

for extending Online Money Transfer Service – Remit2India. Times of Money (TOM) Limited, Mumbai

will provide end to end service & support, including operations, compliance and customer service.

Our Customers and general public who visit our Bank’s website i.e. www.andhrabank.in and click on a

hyperlink of TOM Ltd. will be directed towards the registration and then to the facility for transferring the

funds to India through the website. The funds will flow through normal banking channels and there will

not be any manual intervention in crediting the funds to customers’ account.

TOM has arrangements with Banks both in India and overseas specifically integrated with technology

platform of TOM Ltd which enables smooth funds transfer facility. This will enable NRIs in the Bank’s

network to send money to their family and friends in India, seamlessly and securely.

(Cir.No.423/55/42 dated 10.03.2016)

114

GOVERNMENT SCHEMES

PMJJBY PMSBY

Eligibility All Individuals Savings Bank Holders

All Individuals Savings Bank Holders

Spl features To provide life cover to all savings bank holders

To provide cover against accidental death, total irrecoverable loss of both the eyes, loss of both hands or feet or loss of sight of one eye and loss of use of hand or foot.

Age Group 18 years to 50 years Renewal is allowed up to 55 years

18 years to 70 years

Grace Period 30 days from the due date 30 days from the due date


Rs.2.00 Lakhs -----

Premium Rates Rs.330/- -----


----- Accidental death-Rs.2.00 Lakhs Partial disablement Rs.1.00 lakh Total and irrecoverable loss of sight of one eye or loss of use of one hand or foot.

Premium Rates ----- Rs.12/-

Insurance Year 1st June to 31st May 1st June to 31st May

Insurance Coverage

Lien period of 45 days from the date of joining in the scheme

The insurance coverage commences from the date of joining in the scheme.

Insurance Company

M/s. IndiaFirst Life Insurance Co Ltd.

M/s. United India Insurance Co Ltd.

Circular No. Cir.23,Ref.51/1 dated 30.04.2015 Cir.No:9 Ref:51/1 dated 13.04.2015

115

Insurance Linked Deposits Scheme – Salient Features

Particulars Abhaya Savings ASB Plus Abhaya Gold Jeevan Abhaya

Insured Current Deposit

Kids Khazana

Eligibility

Individuals only 5 to less than 75 Years age

Individuals only 5to less than 70 years

Individuals only 5 to less than 75 years

Individuals only 18 to 55 years

Individuals, Partners of Partnership firms, directors of Ltd Companies, Proprietors of Proprietary concerns (5 to less than 70 years of age) of CD / OD / Cash Credit a/cs (including Ag Cash Credit / Pattabhi Agricard)

Both kid and guardian. (Kid aged 5 to 18 years) (Guardian aged less than 70 years).

Minimum Balance

Without Cheque Book Rural: `.150 S/Urban: `.250 Urban: `.250 Metro: `.300 With Cheque Book Rural: `.300 S/Urban: `.500 Urban: `.500 Metro: `.500

Without ChequeBook Rural: `.200 S/Urban: `.300 Urban: `.300 Metro: `.300 With Cheque Book Rural: `.400 S/urban: `.500 Urban: `.500 Metro: `.500

`.1000/- Age Group18-35 years Rural: `.750 S/Urban: `.750 Urban: `.750Metro: `.1000 36-50 years `.1000 Applicable for all areas. 50-55 years `.1000 for all areas

Rural: `.1000 S/Urban: `.2000

Urban: `.3000 Metro: `.5000

`150

Insurance cover (Maximum Amount)

Accident Insurance cover `.25000

Accident Insurance Cover `.100000

Accident Insurance cover `.150000

Normal death & Accidental death `.100000

Accident Insurance cover `.100000/-.

Accident Insurance cover `.150000 each for Kid &

Joint Accounts

All joint A/c holders are eligible for insurance cover (Insurance Premium should be debited to all joint account holders)

All joint A/c holders are eligible for insurance cover



All joint a/c holders, all partners/Direct ors of companies are eligible for insurance cover (Insurance Premium should be debited for all partners/ directors).

Insurance coverage for the child & the parent / guardian

116

Particulars Abhaya Savings ASB Plus Abhaya Gold Jeevan Abhaya Insured Current

Deposit Kids Khazana

Insurance Company

United India Insurance Co Ltd

United India Insurance Co Ltd.,


IndiaFirst Life Insurance Co Ltd



Insurance Year

1st September to 31st August.

1st November to31st October

1st Novemberto 31st October

1st December to 30th November

21st February to 20th February

1st November to 31st October

Insurance premium (subject to change every year).

`. 9/-

`.36 /-

`.70/-

18-35 yrs `.227/- 36-50 yrs `.386/- 51-55 yrs `.786/-

`.36/-

`.54

Bank's service charges NIL NIL NIL NIL NIL NIL

Periodicity

On the date of opening of a/c and on 31st August every year

On the date of opening of a/c and on 31st October every year

On the date of opening and 31st October every year.

On the date of opening for the remaining months proportionately and on 30th November every year.

On the date of opening of the account and on 20th February of every year.

On the date of opening of the account and on 31st October every year.

Remittance Premium to be transferred at the end of every month to

CA No. 150911011000009 of UIICo Ltd Endowment's Commissioner's Office Extension Counter (Code No.9021, Base Office Kachiguda Branch) Hyderabad

CA No. 020811011001 395 of UIICo Ltd Hyderguda Branch (Code No.208) Hyderabad

CA No. 0201110110018 46 of UIICo Ltd Himayath-nagar Code No.201) Hyderabad

CA No. 121011100001361 India First Life Insurance Co Ltd. with our Kandivalli Br. (Code No. 1210), Mumbai

CA No. 070511011021008 of UIICo Ltd., Abids Road Branch (Code No.705) Hyderabad.

CA No. 032111011001070 UII Co Ltd, Kachiguda branch, (Code No.321) Hyderabad.

117

Abhaya First Wealth Pack

Abhaya First Wealth Pack launched on 12.01.2012 combining savings bank, recurring deposit, group

term insurance and Unit linked Life Insurance Product services in three denominations:

I. Abhaya First Wealth Pack – Silver Annual Investment Rs.25000/‐

II. Abhaya First Wealth Pack – Gold Annual Investment Rs.50000/‐

III. Abhaya First Wealth Pack ‐‐ Platinum Annual Investment Rs.100000/‐* HO Cir. No.359

Ref. No.51/23 dated 12.01.2012

• Under Platinum package group age relaxed to 59 yrs Cir No.411/51/27 dt.23.02.2012

AB Arogyadaan Scheme – Renewal of MOU for the insurance year commencing from 09.06.12 to

08.06.13 with M/s United India Insurance Company Ltd., (Cir. No.88 Ref.No.51/4 dt.28.05.2012).

Reference Circulars

Cir No. Ref.No. Date Cir No. Ref.No. Date Cir No. Ref.No. Date

494 44/47 20.03.2003 362 51/20 15.11.2005 272 51/21 19.10.2006

169 51/15 10.08.2006 271 51/17 19.10.2006 474 51/23 01.02.2006

269 51/18 19.10.2006 270 51/21 13.02.2010 264 51/22 23.10.2010

265 51/23 23.10.2010 266 51/24 23.10.2010 193 51/12 23.08.2010

294 51/25 16.11.2010 391 51/28 14.02.2011 180 51/10 22.08.2011

243 51/17 20.10.2011 241 51/16 19.10.2011 240 51/15 19.10.2011

283 51/22 22.11.2011 402 51/26 16.02.2012 226 51/14 28.08.2012

308 51/16 29.10.2012 309 51/17 29.10.2012 310 51/18 29.10.2012

118

MINIMUM BALANCES TO BE MAINTAINED IN CURRENT/ICD AND SAVINGS BANK/ABHAYA/ ABHAYA GOLD/JEEVAN ABHAYA/KIDS KHAZANA AND PENAL CHARGES FOR FAILURE –

PARTICULARS OF MINIMUM BALANCES TO BE MAINTAINED

S.No. Category of Account Rural Semi-Urban Urban Metro 1 Current A/C & ICD 1000 2000 3000 50002 AB Premium Current Account (QAB) 100000 100000 100000 1000003 AB Emerald Current Account (QAB) 300000 300000 300000 3000004 AB Emerald Current Account (QAB) 100000 100000 100000 1000005 Current A/C with personalized cheque Book 10000 10000 10000 100006 SB with cheuqe Book 250 250 500 5007 SB without cheque Book 100 250 250 2508 SB with personalized cheque Book 2000 2000 2000 20009 ASB with cheque Book 300 500 500 500

10 ASB without cheque Book 150 250 250 30011 ASB with personalized cheque Book 2000 2000 2000 200012 ASB Plus without cheque Book 200 300 300 30013 ASB Plus with cheque book 400 500 500 50014 ASB with personalized cheque Book 2000 2000 2000 200015 Abhaya Gold 1000 1000 1000 100016 Abhaya Gold with personalized Book 2000 2000 2000 2000

17 Jeevan Abhaya Age 18-35 years Age 36-55 years

7501000

750 1000

750 1000

10001000

18 ABJ + 1000 2000 3000 500019 ABJ Double + 2000 3000 4000 500020 ABJ Triple + 2000 3000 4000 500021 AB SB Dimond (Quarterly Average Balance) 300000 300000 300000 30000022 AB SB Platinum(Quarterly Average Balance) 500000 500000 500000 50000023 Kids Khazana 150 150 150 15024 AB Little Star 250 250 500 50025 AB Teens 250 250 500 500


267 44/28 08.11.2001 494 44/47 20.03.2003 481 51/25 23.01.2004269 51/18 19.10.2006 238 44/30 16.10.2008 012 27/02 16.04.2015

153 51/10 29.07.2015 154 51/11 29.07.2015 162 51/8 25.07.2016

203 27/22 01.09.2015

119

Option to convert SB Account Holders to AB Jeevan Abhaya Branches are advised to convince our existing SB A/C holders to convert their SB Accounts to AB Jeevan Abhaya by giving a consent letter, Health Declaration Form and by paying the necessary premium as per age group and the minimum balance as applicable to SB A/C with Cheque Book as per categorization of Branches provided hereunder:

Rural & Semi-urban 250/-

Urban & Metro 500/-

Branches are advised to obtain the consent letter from the account holders as per the proforma enclosed to HO Cir No.481; Ref.No.51/25 Dated 23.01.2004.

Penal Charges for not maintaining the Minimum Balances

Name of the Account Penal Charges

For CD/ICD Accounts 200/- If Quarterly Average Balance is not maintained

For AB Premium CD Accounts 400/- If Quarterly Average Balance is not maintained For AB Emerald CD Accounts/ AB Emerald Plus CD Accounts 1000/- If Quarterly Average Balance is not maintained

For SB Account 50/- In Rural if Quarterly Average Balance is not

maintained

100/- In Other Areas if Quarterly Average Balance is not maintained

For AB SB Diamond 1000/- If Quarterly Average Balance is not maintained

For AB SB Platinum 1500/- If Quarterly Average Balance is not maintained

(Service Tax at the prevailing rate is applicable)

Note: The above charges have to be debited to the respective accounts on the same day. ii. In case of inoperative accounts, minimum balance is to be maintained at the time of first Operation itself.

Reference Circulars


267 44/28 08.11.2001 494 44/47 20.03.2003 169 44/19 09.09.2009

269 51/18 19.10.2006 148 27/15 30.07.2014 012 27/02 16.04.2015

153 51/10 29.07.2015 154 51/11 29.07.2015 162 51/8 25.07.2016

203 27/22 01.09.2015

RBI advised banks to ensure that demand drafts of Rs.20,000/- and above are to be issued invariably with ‘A/c payee crossing’ (HO Cir. No.279 Ref. No.55/17 dt.18.11.2011).

120

Recurring Deposits - Penalties f or Operational Irregularities

1. Penalty for Delayed Payment of Installments

Uniform rate of 10 paisa for every installment of `.10/- per month or in multiples thereof, irrespective of the period of deposit.

2. Penalty for Closure of RD Account within 6 months

i. `.10 where the balance outstanding is less than `.100/-

ii. `.20 where the balance ranges between `.100/- to `.1000/-

i. `.50/- where the balance outstanding is more than `.1000/-

Penalty shall not be levied if the account is closed after 6 months.

RD PLUS ACCOUNTS: 0.50% on the balance outstanding subject to a minimum of `.50/- and maximum of `.500/-.

(Cir.No.169 Ref.No.44/19 Dated 09.09.2009 Cir. No.4 Ref No.3/1 Dated 05.04.2011)

121

PAYMENT OF INTEREST ON OVERDUE TERM DEPOSITS The directions for payment of interest on overdue term deposits are furnished hereunder:

1. Renewal of an overdue deposit or a portion thereof is to be done provided the overdue period

from the date of maturity till the date of renewal (both days inclusive) does not exceed 14 days

and the rate of interest payable on the amount of deposit so renewed shall be the appropriate

rate of interest for the period of renewal as prevailing on the date of maturity.

2. In case of overdue deposits where the overdue period exceeds 14 days and if the

depositor places the entire amount of overdue deposit or a portion thereof as a fresh term

deposit, branches should apply the rate of interest that is appropriate for the period for which the

deposit is renewed prevailing on the date of renewal or the rate existing on the date of maturity

whichever is less.

3. If a Term Deposit matures and the proceeds are unpaid, the amount left unclaimed with the bank

will attract Savings Bank Rate (Presently 4.00% p.a.) on maturity proceeds of term deposits

withdrawn(without being renewed) after the due date by the depositors.

4. Payment of interest on term deposit maturing on Sunday/holiday/non-business working day:

In case of reinvestment deposits and recurring deposits, banks should pay interest for the

intervening Sunday/holiday/non-business working day (as also Saturday in case of NRE deposits)

on the maturity value. However, in case of ordinary term deposits, the interest for the intervening

Sunday/holiday/non-business working day(as also Saturday in case of NRE deposits) should be

paid on the principal amount.

5. For the sake of convenience both to the Bank and to the Depositors, Branches are advised to seek

depositors mandate as to disposal of maturity proceeds of term deposits (for automatic renewal or

credit to the operative account) invariably at the time of accepting the deposits.

6. Unless specific instructions to the contrary, term deposits will be renewed for the same tenure as it

was for the matured Term Deposit and the rate of interest would be as prevailing on the due date.

Calculation of interest is to be done manually as finacle does not support this.

(Cir. No.097 Ref.No.44/6 Date: 30.05.2005, Cir. No.124 Ref.No.27/12 Date: 18.07.2014)

122

PAYMENT OF INTEREST ON MATURED TERM DEPOSIT

As per the present guidelines, no interest is paid on a matured term deposit if the proceeds are withdrawn without being renewed after the due date.

Now, as per RBI guidelines, vide its DBOD No.Leg.BC. 34/09.07.005 / 2008-09 dt.22.08.2008 “If a fixed deposit matures and proceeds are unpaid, the amount left unclaimed with the bank will attract Savings Bank Rate of interest”.

In view of the above, all the branches are advised to pay interest at Savings Bank Rate (presently 4.00% p.a.) on maturity proceeds of term deposits withdrawn (without being renewed) after the due date by the depositors.

Interest payment as above, should be made from 01.09.2008 (i.e. the date from which RBI guidelines came into force) or the date of maturity of the deposit, whichever is later, till the date of payment of the proceeds to the Depositor. Interest payment should be on simple basis and the method of interest calculation is as in the case of Term Deposit for the applicable period. Branches need not make any quarterly interest provision for the purpose as Interest provisioning is centralized at Head Office.

For the sake of convenience both to the bank and to the Depositors, branches are advised to seek depositors’ mandate as to disposal of maturity proceeds of the Term deposit/s (for automatic renewal or credit to operative credit) invariably at the time of accepting the deposits.

(Cir.No.366 Ref.No.44/47 Dated 12.01.2009, Cir. No.124 Ref.No.27/12 Date: 18.07.2014).

PAYMENT OF INTEREST ON OVERDUE FCNR (B) DEPOSITS

Case-1: Renewal is made within 14 days of maturity: Deposit can be renewed w i t h retrospective

effect and rate of interest (RoI) payable on the amount of deposit so renewed should be the

appropriate RoI for the period of renewal prevailing on the date of maturity or the rate prevailing on

the date when the depositor seeks renewal whichever is lower.

Case-2: Overdue period exceeds 14 days: Renewal should be made with simple interest at the

rate applicable for the minimum period of the deposit prevailing at the time of renewal or at the time

of original maturity date whichever is less on the renewed portion of the deposit. In case the

deposit so renewed is withdrawn before the completion of the minimum stipulated period, no

interest will be payable and the interest already paid on the renewed portion for the overdue period

will be recovered along with the swap charges applicable, if any.

(Master Cir. No. 406 Ref.No.15/16 Date: 25.02.2011)

123

FOREIGN CONTRIBUTION (REGULATION) ACT, 2010 AND FOREIGN CONTRIBUTION (REGULATION) RULES, 2011

Guidelines issued under Section 36{1){a) of the Banking Regulation Act,1949 – Implementation of the provisions of Foreign Contribution (Regulation) Act, 2010

1. Govt of India, Ministry of Home Affairs has published a Notification S.O.909(E) dated 29th April 2011, in the Official Gazette bringing into force the Foreign Contribution (Regulation) Act, 2010 (“the Act”) with effect from May 1, 2011. A Gazette Notification G.S.R. 349(E) Rules, 2011 has also been issued notifying the Foreign Contribution (Regulation) Rules, 2011(“the Rules”) made under Section 48 of the Act. The Rules have come into force simultaneously with the Act. With the coming into force of this Act, Foreign Contribution (Regulation) Act 1976 stands repealed. Therefore it is necessary for the Banks to ensure that the provisions of the new Act and the Rules made thereunder are fully complied with.

2. The Act prohibits certain classed of person from receiving ‘foreign contribution’. It also restricts certain classed of persons fom accepting foreign hospitality while visiting any country or territory outside India, without prior permission of the Central Government, The Act provides that person having definite cultural, economic, educational, religious and social programmes should get themselves registered with the Govt.of India before accepting any ‘foreign contribution’. In case the person falling in the above category is not registered with the Central Goveernment, it can accept foreign contribution only after obtaining prior permission of the Central Government. Further, under the Act, the Central Government is empowered to prohibit any person or organization not specified in the Act from accepting any foreign contribution and to require any person or class of persons, not specified in it to obtain prior permission of the Central Government before accepting any foreign hospitality.

3. The Act casts certain obligations on banks in relation to the receipt of foreign contributions,The Act stipulates that every person who has been granted a certificate of registration/prior permission as stipulated in the Act shall receive foreign contribution in single account and only through such branches of a bank as may be specified in his application. It strictly prohibits the receipt or deposit of any other funds (other than foreign contribution) in such accounts. The Act mandates that every bank or authorized person in foreign exchange shall report to specified authority, the prescribed amount of foreign remittance, source and manner as may be rescribed. Section 18 of the Act requires every person who has been grated a certificate of registration or prior permission under the Act to intimate the Central Government on the details provided therein in the manner stipulated therein. This intimation has to be accompanied by a copy of the statements indicating the particulars of foreign contribution received duly certified by an officer of the bank or authorized person in foreign exchange.

4. Association which were granted certificates of registration or prior permission under Section 6 of the foreign contribution under the Act and such registration shall be valid for a period of five years from the date on which the Act came into force. Any permission to accept foreign hospitality granted under Section 9 of the repealed Act would also be deemed to be the permission granted under the Act until such permission is withdrawn by the Central Government.

5. Reserve Bank had been issuing guidelines from time to time under the Foreign Contribution Regulation Act, 1976 advising banks, that while accepting ‘foreign contribution’ for onwardcredit to the account of persons, it needs to be insured that the concerned persons/organization are registered with the Central Government or has the prior permission to receive such foreign

124

contribution if required by law, and that no branch other than the specified branch accepts ‘foreign contribution’. Banks were also advised to forward the report of receipts of such contribution to the Central Government. Some irregularities and deviations from the prescribed procedures were noticed in the implementation of the repealed enactment. Banks and Financial Institutions are required to strictly adhere to the provisions of the new Act while dealing with the receipt of foreign contributions.

6. The salient features of the new Act are given in the Annex to these guidelines. This circular is intended only to serve as a guide to the banks and Financial Institutions for carrying out their obligations under the Act and the Rules made thereunder. In case of doubt, banks and Financial Institutions should make it a point to refer to the text of the Act and the Rules, and if found necessary, proper legal advice should be taken.

Salient Features of FCRA 2010:

1. Introduction

As the Preamble suggests, the Foreign Contribution (Regulation( Act, 2010, is intended to consolidate the law regulating the acceptance and utilization of foreign contribution or foreign hospitality by certain individuals or associations or companies and to prohibit acceptance and utilasation of foreign contribution or foreign hospitality by certain individuals or associations or companies and to prohibit acceptance and utilization of foreign contribution or foreign hospitality for any activities detrimental to the national interest and for matters connected therewith. The Act extends to the whole of India, to its citizens outside India and also to associate branches or subsidiaries outside India, of companies or body corporate, registered or incorporated in India.

2. Prohibition on accepting of foreign contribution.

The Act stipulates that certain persons are totally barred from accepting any foreign contribution. The term ‘foreign contribution’ is defined in Clause (h) of Section 2 of the Act to mean the donation, delivery or transfer made by a foreign source of any article (not being an article of gift for personal use, the market value of which is not more than the specified amount), currency (whether Indian or foreign) or any security. The following are the persons prohibited from accepting foreign contribution.

(a) Cabdudate for election. (b) Correspondent, columnist, cartoonist, editor, owner, printer or publisher of a registered newspaper; (c) Judge, government servant or employee of any entity controlled or owned by the Government; (d) Member of any Legislature; (e) Political Party or office bearers thereof; (f) Organisations of a political nature as may be specified; (g) Associations or companies engaged in the production or broadcast of audio news or audiovisual

news or current affairs programmes through any electronic mode or form or any other mode of mass communication;

(h) Correspondent or columnist, cartoonist, editor, owner of the association or company referred to in (g) above.

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The Act empowers the Central Government to specity organisations as organisations of political nature by publication in the Official Gazette. Foreign contribution can however be accepted by the above mentioned persons in the following specific cases:

i. By way of salary, wages or other remunetation due to him or to any group of persons working under him, from any foreign source or by way of payment in the ordinary cource of business transacted in India by such foreign source; or

ii. by way of payment, in the course of international trade or commerce, or in the ordinary cource of business transacted by him outside India; or

iii. as an agent of a foreign source in relation to any transaction made by such foreign source with the Central Government or State Government; or

iv. by way of a gift or presentation made to him as a member of any Indian delegation, by way of a gift or present was accepted in accordance with the rules made by the Central Government with regards to the acceptance or retention of such gifts or presentation; or

v. from his relatives; or

vi. by way of remittance received, in the ordinary cource of business through any official channel, post office, or any authorized person in foreign exchange under the Foreign Exchange Management Act, 1999; or

vii. by way of any scholarship, stipend or any payment of like nature.

For appreciating the scope of the terms ‘foreign contribution’, it is necessary to understand the meaning assigned by the Act to the term ‘foreign source’ . This term is given an inclusive definition, with a very wide coverage. Generally, it covers foreign governments and its agencies, any international agencies (other than certain specified agencies such as United Nations, World Bank etc.), foreign citizens, foreign companies and foreign corporations, entities such as trade unions, trusts, societies, clubs, etc. formed or registred outside India.

3. Restriction on acceptance of foreign hospitality

The Act imposes restrictions on acceptance of foreign hospitality by certain specified persons. It mandates that no member of a Legislature or office-bearer of a political party or Jedge or Government Servant or employee of any corporation or any other body owned or controlled by the Government shall, while visiting any country or territory outside India, accept, except with the prior permission of the Central Government, any foreign hospitality. However such permission would not be necessary for an emergent medical aid needed on account of sudden illness contracted during a visit outside India. The term ‘foreign hospitality’ is defined to mean

Any offer, not being purely casual one, made in cash or kind by a foreign source for providing a person with the costs of of travel to any foreign country or territory or with free boarding, lodging, transport or medical treatment.

Apart from this, the Central Government is empowered to prohibit any person or organization not specified in the Act from accepting any foreign contribution and to require any person or class of persons, not specified in the Act to obtain prior permission of the Central Government before accepting any foreign hospitality.

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4. Registration for the acceptance of foreign contribution

Section 11 of the Act mandates that except as otherwise provided in the Act, no person having a definite cultural, economic, educational, religious or social program shall accept foreign contribution, unless such person obtains a certificate of registration from the Central Government. In case a person falling in the above category is not registered with the Cental Govenrnment, it can accept foreign contribution only after obtaining prior permission of the Central Government. The Central Government can, by Notification in the Official Gazette, specify the person or class of person who shall obtain its prior permission before accepting the foreign contribution, the areas in which such contributioin shall be accepted, the purpose for which foreign contribution shall be utilized and the source from which foreign contribution shall be accepted. The Central Government is also authorized to suspend or cancel the registration granted. Every person who has been granted a certificate under Section 12 shall have such certificate renewed within six months before the expiry of the period of the certificate.

5. Prohibitions and restrictions on receipt, transfer, utilization etc. of foreign contribution.

The Act imposes a prohibition, on persons registered and granted certificates or has obtained prior permission under the Act, from transferring such contributon to any other person, unless such person is also registered and had been granted a certificate or obtained the prior permission under the Act. Certain restrictions have been imposed on the utilization of the foreing contribution received and the Act mandates that the foreign contribution shall be utilized only for the purpose for which contribution was received. No foreign contribution or any income arising out of it can be used for speculative purposes. Use of foreign contribution for defraying administrative expenses has been restricted by the Act.

The Act empowers the Central Government to prohibit any person or organization not specified in Section 3 from accepting any foreing contribution and also to require any person or class of persons not specified in Section 6 to obtain prior permission of the Central Government before accepting any foreign hospitality. Where the Central Government is satisfied, after making such inquiry as it may deem fit, that any person has in his custody or control any article or currency or security, whether Indian or foreign, which has been accepted by such person in or security, whether Indian or foreign, which has been accepted by such person in contravention of any of the provisions of the Act, it may, by order in writing, prohibit such persons from paying, delivering, transferring, or otherwise dealing with in any manner whatsoever, such article or currency or security except in accordance with the written orders of the Central Government.

6. Foreign Contribution to be received through a schedule bank.

Section of 17 is of special importance to bankers. It states that every person who has been granted a certificate or given prior permission under Section 12 shall receive foreign contribution in single account only through such one of the branches of a bank as he may specify in his application for grant of certificate. Such person can open one or more accounts in on e or more banks for utilizing the foreign contribution received by him. However, no funds other than foreign contribution shall be received or deposited in such account or accounts. The Act makes it mandatory for every bank or Athorised person in foreign exchange to report to such specified authority (a) the prescribed amount of foreign remittance (b) the source and manner in which the foreign remittance was received and (c) other particulars, in such form and manner as may be prescribed.

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Every person who has been granted a certificate or given prior approval under the Act has to give within such time and in such manner as may be prescribed, an intimation to the Central Government and such other authority as may be specified by the Central Government as to the amount of each foreign contribution received by it, the source from which and the manner in which such foreign contribution was received, and the purpose for which, and the manner in which such foreign contribution was utilized by him. Further, every person receiving foreign contribution has to submit a copy of statement indicating therein the particulars of foreign contribution received, duly certified by officer of the bank or Authorised Person in the foreing exchange, and furnish the same to the Central Government.

7. Maintenance of the accounts and disposal of assets.

Section 9 of the Act stipulates that every person who has been granted a certificate or given prior approval as above has to maintain accounts of the foreign contribution received and utilized in the prescribed manner. Where any person who was permitted to accept foreign contribution under the Act ceases to exist or has become defuct, all the assets of such person shall be disposed off in accordance with the provisions contained in any law for the time being in force under which the person was registered or incorporated.

8. Powers of inspection and seizure

The Act empowers the Central Government to authorize inspection of accounts or records for verifying countravention of the provisions of the Act. It also provides for seizure of accounts and records and also articles or currency or security received in contranvention of the provision of the Act.

9. Miscellaneous issues.

The Act describes certain offences and the punishment/penalties for violation of its provisions. Section 37 of the Act provides that whoever fails to comply with any provision of the Act for which no separate penalty has been provided, shall be punished with imprisonment for a term which may extend to one year or with fine or with both.

The Act provides that any offence punishable under the Act (wether committed by an individual or association or any officer or employee thereof), not being an offence punishable with imprisonment only, may before the institution of any prosecution, be compounded by such officers or authorities and for such sums as the Central Government may, by Notification in the Official Gazette, specify in this behalf.

The Central Government may give such directions as it may deem necessary to any other authority or any person or class of persons regarding the carrying into execution of the provision of the Act.

10. Rules framed under the Act.

In exercise of the powers conferred by Section 48 of the Act, the Cental Government has framed the Foreign Contribution (Regulation) Rules,2011 for carrying out the provisions of the Act. The Rules, Inter alia, provide for Guidelines for the Central Government for declaration of an organization to be of a political nature, the nature of activities which would be treated as speculative activities, what constitutes administrative expenses, procedure for availing of foreign hospatility by specified categories of persons,

128

procedure relating to application for obtaining registration or ‘prior permission’ to receive foreign contribution, whom to make application for compounding, procedure for transferring foreign contribution to other registered or unregistered personsm the forms to be used for various purposes etc.

Rule 13 of the said Rules mandates that in case a person has been granted a certificate of registration or prior permission received foreign contribution in excess of one crore rupees, or equivalent thereto, in a financial year, he/it shall place the summery data on receipts and utilation of the foreign contribution pertaining to the year of receipt as well as for one year thereafter, in the public domain.

It is important to note that in terms of Rule 15, the amount of foreign contribution lying unutilized in the exclusive foreing contribution bank account of a person whose certificate of registration has been cancelled shall vest with the banking authority concerned till the Central Government issues futher directions is the matter, In case a person whose certificate of registration has been cancelled transfers/has transferred the foreign contribution to any other person, the above condition would apply to the person to whom the fund has been transferred.

Rule 16 of the saild Rules provides that every bank has to send a report to the Central Government within 30 days of any transaction in respect of receipt of foreign contribution by any person who is required to obtain a certificate of registration of prior permission under the Act, but who was not granted such certificate or prior permission as on the date of receipt of such remittance. Such report has to contain the following details.

(a) Name and address of the donor.

(b) Name and address of the recipient.

(c) Account number.

(d) Name of the Bank and Branch.

(e) Amout of foreing contribution.

(f) Date of receipt.

(g) Manner of receipt of foreign contribution (cash/cheque/electronic transfer etc.)

It is duty of the Bank to send a report to the Central Government within 30 days from the date of such last transaction in respect of receipt of any foreign contribution in excess of one crore rupees or equivalent thereto in a single transaction or in transactions within a duration of thirty days, by any person, whether registered or not under the Act, and such report also has to include the aforesaid details.

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Notification of Foreign Contribution (Regulation) Act, 2010 and Foreign Contribution (Regulation) Rules, 2011. The Government of India, Ministry of Home Affairs, has notified the Foreign Contribution (Regulation) Act, 2010 and it has come into effect from 27.09.2010. Accordingly, Foreign Contribution (Regulation) Rules, 2011, which was notified on 01.05.11, have also come into effect from 27th September 2010.

Under the new Rules, the banks should report to the Central Govt within 30 days under the following two circumstances.

• If any foreign contribution is received without registration or prior permission irrespective of the amount

• If foreign contribution is received is in excess of Rs.One crore during a period of 30 days, this rule will apply to all foreign currency funds received through valid registration or prior permission.

Pending receipt of updation on the extant RBI Master Circular on Foreign Contribution (Regulation) Act,1976 - Obligations of banks in Regulating receipt of Foreign Contributions by associations/organizations in India incorporating the latest Act and rules, this circular, based on the FC(R) Act, 2010 and FC(R) Rules, 2011 published in the Gazette of India, is issued advising the branches regarding the reporting requirement and the nature of reports to be submitted to IIB, Mumbai by the branches through their respective Zonal Offices.

Reporting Requirement by all the branches: Pursuant to Rule15 (1), (2) and (3) of FC(R) rules,2011, branches are required to report to their respective Zonal offices in the format (FCRR -11) who shall scrutinize the same and send it to IIB, Mumbai for onward submission within 30 days from the date of such transactions in respect of the following:

• If any foreign contribution is received without registration or prior permission, irrespective of amount.

• If foreign contribution is received is in excess of Rs. One crore or equivalent thereto in a single transaction or in transactions within a duration of 30 days by any person whether registered or not under the Act.

Reporting by IIB, Mumbai to Govt of India, Ministry of Home Affairs

IIB, Mumbai will consolidate the same and report to Central Govt immediately as and when the information is received from the Zonal offices.

General From the date of this circular, branches have to follow the reporting procedure without any deviation. For the period from 27.09.2010 (date of notification of the FC(R) Rules 2011) branches have to report the data under Rule 15(1), (2) and (3) in one single lot to their respective Zonal Offices, who in turn shall consolidate them and send to IIB, Mumbai for onward submission.

Branches are therefore advised to ensure strict adherence to the instructions issued and report the details as per the format to their respective Zonal offices. Any violations observed will be viewed seriously by HO/RBI/Ministry of Home Affairs.

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Apart from the above, Zonal offices should send the consolidated half yearly return of foreign contributions received during the period (including NIL certif icate as per Annexure IV) as on the last day of March and Septemeber as per Annexure III.and ensure strict compliance thereof.

Zonal Offices should designate a Senior Manager at Zonal Office as nodal officer for FCRA and inform his name and contact number to IIB.

Branches have to ensure that no funds other than foreign contribution shall be received or deposited in the account of the customer who receives the foreign contributions.

Any violations of the Act and Rules will be viewed seriously by RBI /Ministry of Home Affairs. All branches and Zonal Offices are requested to ensure strict compliance of all the guidelines contained in this circular. For ready reference, the following annexures are enclosed.

• Reporting format under Rules 15(1) (2) and (3)-Format FCRR11-As Annexure I

• The Reporting requirement by the banks under Rule 15(1), (2) and (3) of FC(R) Rules 2011 is reproduced as Annexure-II

Annexure - I

Name of the Branch: Zone:

Sl No

Name and Address of the donor

Name and Address of the recipient

Account Number

Amount of foreign contribution

Registration No/Prior Permission No from GOI

Date of receipt

Manner of receipt of Foreign Contribution (Cash/Cheque / Electronic transfer)

*(InForeign

currency)

(InIndian

Rupees)

*If foreign contribution is received directly in Indian Rupees then this column need not be filled in.

Annexure II FCRA 2010 – Certificate s on last day of March/September 20

(Circular No.433 Ref: 15/26 Dated 15.03.2012) We hereby confirm that we have received the information under FCRA 2010 from al the branches under our jurisdiction and the same are being forwarded to you within the time frame.We hereby certify that all the branches have confirmed submission of the return covering all transactions requiring reporting under the Act including NIL information and that the information submitted by us is complete and accurate in all respects.

Zonal Manager

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Annexure III Details of the Foreign Contribution received by Associations

Name and address of the Branch: Zone:

Sl No

Name and Address of the

Association and A/c No.

Regn No

under FC(R)A

Lr No and Date of MHA granting

permission under FC( R)A

Date of

credit to the account

Amt in (Rs.)

Details of

donor(s), if available

1 2 3 4 5 6 7

Annexure IV

CERTIFICATE

Statement of Foreign Contribution received for the half year ended (Circular No. 433 Ref:15/26 Dated 15.03.2012)

While forwarding the above returns, we hereby confirm that we have called for information from all the branches under our jurisdiction. We hereby certify that all the branches have submitted the statement covering Foreign contributions received for the half year ended ……………….including NIL information and that the information submitted by us is complete and accurate in all respects. Zonal Manager

Reference Circulars

Cir No. Ref.No. Date Refer: Manual of Instructions - Para 17.15 of the Chapter 3 – "Types of Constituents". 21 15/05 12.04.2005

For the list of organizations, which are placed under Prior Permission Category

Cir No. Ref.No. Date

163 15/10 08.08.2006

239 15/10 18.10.2011 15/26 15/10 18.10.2011 433 15/10 18.10.2011

15.03.2012 15/10 18.10.2011

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PROHIBITION ON OPENING OF SAVINGS BANK ACCOUNTS IN THE NAMES

OF CERTAIN ORGANIZATIONS/ BODIES

1. Government departments / bodies depending upon budgetary allocations for performance of their functions.

2. Municipal Corporations or Municipal Committees.

3. Panchayat Samitis.

4. State Housing Boards/Water and Sewerage / Drainage Boards.

5. State Text Book Publishing Corporations/ Societies.

6. Metropolitan Development Authority.

7. State / District Level Housing Co-operative Societies,

8. Any political party.

9. Any trading/ business or professional concern, whether such concern is a proprietary or a partnership firm or a company or an association.

Explanation: For the purposes of the clause, ‘political party’ means an association or body of individual citizens of India, which is, or is deemed to be registered with the Election Commission of India as a political party under the Election Symbols (reservation and Allotment) Order, 1968 as in force for the time being.

The above Prohibition will not apply in the case of following Organizations / Agencies. 1. Primary Co-operative Credit Society, which is being financed by the bank.

2. Khadi and village Industries Boards.

3. Agriculture Produce Market Committees.

4. Societies registered under the Societies Registration Act 1860, or any other corresponding law in force in State or a Union Territory.

5. Companies governed by the Companies Act, 1956, which have been licensed by the Central Government under Section 25 of the said Act, or under the corresponding provision in the Indian Companies Act, 1913, and permitted, not to add to their names the words ‘Limited‘ or the words ‘Private Limited’.

6. Institutions other than those mentioned in the referred directive and whose entire Income is exempt from payment of Income - Tax under the income Tax Act, 1961.

7. Government departments/bodies/agencies in respect of grants/ subsidies released for implementation of various programmes/ Schemes sponsored by Central Government/ State Governments subject to production of an authorization from the respective/ Central/ State Government department to open savings bank account. Such as

133

(a) Drought Prone Area Programme (DPAP)

(b) Members of Parliament local areas Development Scheme (MPLADS)

(c) Zilla Parishads/ Gram Panchayats in respect of fund released for implementation of various rural development/ welfare programmes sponsored by State Government/ Governments of India.

(d) SGSY (erstwhile - IRDP).

(e) Integrated Tribal Development Agency.

(f) District Development Authority.

8. Development of Women and Children in Rural Areas (DWCRA).

9. Self Help Groups (SHGs), registered or unregistered, which are engaged in promoting savings habits among their members.

10. Farmers’ Clubs - Vikas Volunteer Vahini – VVV.

(Cir. No.269 Ref.No.44/29 Date: 18.11.2009)

List of Associations, which are prohibited from accepting Foreign Contribution under Section 10 (a) of Foreign Contribution (Regulation) Act 1976, Ref. Cir. No. 21 Ref. No. 15/5 dated 12-04-2005 and also refer to our PORTAL for List of Terrorist Individuals / Organisations under UNSCR.

List of Organisations of Political nature (not being a Political Party) notified under Section S(1) of the Foreign Contribution (Regulation) Act 1976

NOTE: Branches should insist for Prior Permission of the Central Government, Ministry of Home Affairs before crediting of the proceeds of any Cheque/ Draft representing foreign contribution to the accounts of the Organizations, which are of political nature.

For the list of Organizations please refer HO Cir.No. 21, Ref.No.15/05 dt.12-04-2005.

Manual of Instructions: Para 17.15 of the Chapter 3 – “Types of Constituents”.

Branches are also advised to refer to HO Cir.No.163 Ref.No.15/10 dt.08.08.2006 for the list of the some more Organizations, which are placed under “Prior Permission Category” and also our Bank Portal for the latest listed Organizations reflecting under this category.

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LATEST DEPOSIT SCHEMES

AB Premium Current Account:

Current Deposit Accounts are operative accounts normally meant for business community. These accounts are highly remunerative from Bank’s point of view, as funds held in these account carry no interest costs and provide a lot of float money for the bank.

To keep parity with other Banks and to provide a competitive edge to our field level staff, a new product is launched w.e.f. 24/10/2008.

¾ All constituents who are eligible to open accounts under our existing Current Deposit Scheme.

¾ Available in all Branches.

¾ Facilities:

1. Free Cheque Book facility.

2. No Folio/Transaction charges.

3. Any Branch Banking facility.

4. Instant Funds Transfer facility.

5. 50% concession in Service Charges for funds Remittance with in our bank.

6. Free Internet Banking.

7. Free ATM or Debit Card. (For first year).

8. Free Monthly Statement of Account.

9. Free Demat Account (Conditions Apply).

10. Free Credit Card (Individuals/Sole Proprietary Concerns-Conditions apply).

11. Balance in excess of `.2,00,000/- can be converted as Term Deposits (in Units multiple of `.10,000/-) subject to the guidelines as applicable to AB Freedom (Flexi) Deposit Scheme.

Reference Circulars


238 44/30 16.10.2008

135

AB Emerald Current Deposit

With a view to mobilize CASA account in a big way, AB Emerald, a premium current account

product was lunched during the month of sept 2014. AB Emerald is one of the Best products offering multiple benefits to the customers in different segments.

Highlights of the improved features are as under:

Priority locker allotment 1000 free personalized cheque leaves facility per month.

Free cash withdrawal at all our branches up to RS.2.00 Lakh for self and Rs.50000/-by third party duly observing KYC guidelines.

Free unlimited cash deposit at non-home branches by self or third party at free of cash handling charges duly observing KYC guidelines.

Waiver of SMS for individual/sole proprietary and ATM/Debit Card annual maintenance Charges.

Waiver of NEFT/RTGS charges for outward transaction provided the customer maintains QAB.

Waiver of annual maintenance charges on DEMAT A/c (T&C apply)

Waiver of annual subscription on Credit Card for individual & sole Proprietary concern.

Free internet banking facility.

Free statement of account – once in a fortnight.

Waiver of service charges on withdrawal of amount from non-Andhra Bank ATMs

25% concession in processing charges for eligible Retail Loan borrowers.

Reference Circulars

Cir No. Ref.No Date Cir No. Ref.No. Date Cir No. Ref.No. Date

153 51/10 29.07.2015 162 51/8 25.07.2016

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AB Emerald Plus Current Deposit

AB Emerald Plus Current account is lunched as a new product packaging best features of AB Emerald with certain revisions, Highlights of the improved features are as under:

• Priority locker allotment.

• 100 Free personalized cheque leaves facility.

• Free cash withdrawal at all our branches up to Rs.2.00 Lakh for self and Rs.50000/-by third party duly observing KYC guidelines.

• Free unlimited cash deposit at non-home branches by self or third party at free of cash handling charges duly observing KYC guidelines.

• Waiver of SMS for individual/sole proprietary and ATM/Debit Card annual maintenance Charges.

• Waiver of NEFT/RTGS charges for outward transaction provided the customer maintains QAB.

• Waiver of annual maintenance charges on DEMAT A/c (T&C apply).

• Free internet banking facility

• Free statement of account - once in a month.

• Waiver of service charges on withdrawal of amount from non- Andhra Bank ATMs- Maximum of 10 transactions per month.

• Eligible for enhanced daily transaction limit at Pos terminal up to 100000/- per day.

• 50% concession in processing charges for eligible Retail Loan borrowers.

• 25% concession in processing charges for eligible SME/Trade Loan borrowers.

• Free Signature Card of Rs.1.00 Lakh for individual & sole proprietor.

Reference Circulars Cir.No. Ref.No. Date Cir No. Ref.No. Date Cir No. Ref.No. Date

203 27/22 01.09.2015

137

AB SB Diamond

AB SB Diamond is introduced exclusively to cater to the banking needs of well-paid salary class of reputed Corporate/ Public Sector Undertakings/ Public Sector Enterprises/ Central/ State Governments/ Societies/ Charitable Trusts and Educational Institutions whose income is exempted from Income Tax and High Net worth Individuals with the following features w. e. f. 01.08.2014

• Free Life insurance coverage of 1 Lakh for SB DIAMOND to MAIN account holder and at a nominal premium for joint account holders for natural or accident death.

• Free Accidental insurance coverage of 5 Lakh for SB DIAMOND to MAIN account holder and at a nominal premium for joint account holders for death or disablement due to accident.

• Priority in locker allotment.

• Free personalized unlimited cheque book facility

• Free cash withdrawal at all our branches up to Rs.50000/-by self duly observing KYC guidelines.

• Free unlimited cash deposit at home branches by self or third party duly observing KYC guidelines.

• Waiver of SMS and ATM/Debit Card annual maintenance Charges.

• Waiver of NEFT/RTGS charges (up to five times in a month up to limit of QAB maintained in previous quarter).

• Waiver of annual maintenance charges on DEMAT A/c (T&C apply)

• Free internet banking facility.

• Waiver of service charges on withdrawal of amount from non- Andhra Bank ATMs.

• Waiver of stop payment instruction charges.

• Waiver of annual subscription on Credit Card for sole individual.

• Free statement of account once in a month.

• Free reply over all to balance queries.

• 15% concession in processing charges for eligible Retail Loan borrowers under SB Diamond.

•

Reference Circulars


148 27/15 30.07.2014 154 51/11 29.07.2015 146 51/7 18.07.2016

138

AB SB Platinum AB SB Platinum is introduced exclusively to cater to the banking needs of well-paid salary class of reputed corporates/Public Sector Undertakings/Public Sector Enterprises/Central/State Governments/Societies/charitable Trusts and Educational Institutions whose income is exempted from Income Tax and High Net worth Individuals with the following features w. e. f. 01.08.2014.

• Free Life insurance coverage of 2 Lakh for SB PLATINUM to MAIN account holder and at a nominal premium as above for joint account holders for natural or accident death.

• Free Accidental insurance coverage of Rs.10 Lakh for SB PLATINUM to MAIN account holder and at a nominal premium as above for joint account holders for death or disablement due to accident.

• Priority in locker allotment.

• Free personalized unlimited cheque book facility

• Free cash withdrawal at all our branches up to Rs.50000/-by self duly observing KYC guidelines.

• Free unlimited cash deposit at home branches by self or third party duly observing KYC guidelines.

• Waiver of SMS and ATM/Debit Card annual maintenance Charges.

• Waiver of NEFT/RTGS charges (up to five times in a month up to limit of QAB maintained in previous quarter).

• Waiver of annual maintenance charges on DEMAT A/c (T&C apply)

• Free internet banking facility.

• Waiver of service charges on withdrawal of amount from non- Andhra Bank ATMs.

• Waiver of stop payment instruction charges.

• Waiver of annual subscription on Credit Card for sole individual.

• Free statement of account once in a month.

• Free reply over e-mall to balance queries.

• 25% concession in processing charges for eligible Retail Loan borrowers.

Reference Circulars


148 27/15 30.07.2014 154 51/11 29.07.2015 146 51/7 18.07.2016

139

AB Super Salary SB Account The growth in the economy and the reform process in the country contributed to the emergence of a strong middle/high income group in salary segment. These classes of people generally look for a package of products/services and are generally attracted to those banks that offer a bouquet of technology-based services. Keeping the above in view, a new product is launched w.e.f. 24/10/2008.

• In all branches. • Savings Bank Deposit. • Salaried staff of any company/organization drawing salaries through our Bank. • These accounts are permitted to be opened with zero balance. • No Ledger Folio/Transaction Charges. • Free ABB transactions. • Free Internet Banking Facility. • Free Access to Non-Andhra Bank ATMs (Charges collected will be refunded). • Free statement of Account – Once in a Month. • Free Reply over e-mail to Balance queries. • Free Issue of Cheque books (Up to 50 leaves in a year). • Sweep and Reverse Sweep Facilities as available under AB Freedom (Flexi) Deposit Scheme

(minimum balance Rs.10000) • Free ATM/ Debit card (for First Year). • Free Credit Card (Conditions apply). • Free Demat Account (Conditions apply). • Option to convert balance in excess of `.10,000/- as Term Deposits subject to the

guidelines as applicable to AB Freedom (Flexi) Deposits or option to avail Temporary Overdraft Facility Equivalent to last drawn Net salary at Base Rate+3% (Conditions apply).

• Depositors eligible for retail Loans as per the guide lines of respective loan facilities. • OD facility at Base Rate+3% once in a quarter. Overdraft will be equal to last drawn Net Salary

and is to be adjusted in six installments with in a period of 6 months. Only employees whose net salary drawn is not less than 60% of their gross salary are eligible for OD Facility.

• Free on line trading (Conditions apply) • On line tax payment. • RTGS facilities are made available five times free of cost in a month.

50% concession for one year locker charges. 25% concession on processing fee of all loans. 1% concession in ROI in clean loans.

• The monthly salary of the Depositor should be credited directly to the account every month.

Reference CircularsCir No. Ref.No. Date Cir No. Ref.No. Date Cir No. Ref.No. Date

239 44/31 16.10.2008 352 44/45 01.01.2009 354 27/21 01.02.2010397 27/32 08.03.2010 202 27/21 01.09.2015

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AB Freedom (FLEXI) Deposit Scheme

1. A savings account and term deposit account combined for convenience of customers.

2. Eligibility: Individuals either singly or jointly, clubs and associations, trusts, Hospitals, Schools and Colleges who are eligible to open SB Account. Special minors are not allowed to open Account under the scheme.

3. Unique Features:-

a. A technology friendly product with auto sweep and auto reverse sweep facility.

b. Minimum Balance to be maintained in savings account is 25 000/-.

c. Any amount in excess of minimum balance is transferred to term deposit account in multiples of `.5000/- units under auto sweep facility (minimum number of units for such transfer fixed is five i.e., `.5000/-).

d. The account holder earns interest at domestic term deposit rates for units converted to Term Deposits.

e. For the units to be transferred to term deposits, the customer can specify the period only.

g. Complete Liquidity: The deposits get broken in the multiples of `.1000/- on LAST IN FIRST OUT basis, while the remaining deposits continue to earn full interest.

h. No documentation is required for cancellation of deposit units

i. No penalty for premature withdrawal of deposit units under auto reverse facility.

j. No deposit loans are allowed against Term Deposit units.

k. No deposit certificate is issued.

l. Account statement and term deposit transactions will be issued.

m. ATM/ Debit Card facility is available.

n. Branches to obtain the Declaration cum Authorization Form as per the annexure enclosed to HO Cir No. 191; Ref.No.51/11 Dated 04.08.2005.

(Ref: Cir.No.159 Ref.No.44/20 Date: 27.08.2008, Cir.No.434 Ref.No.27/44

Date: 17.03.2016, Cir. No. 12 Ref.No.27/02 Date: 07.04.2016)

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AB Little Star

In order to promote the objective of financial inclusion, RBI has permitted Banks to open Savings Bank accounts of minors to enable them to operate it independently. Accordingly, our Bank has introduced new Minors Savings Bank Accounts- AB Little Star with special features w.eJ 14th November 2014 viz: • Exclusive Savings Bank Pass Book designed for Minor accounts only should be issued with

Photo affixed on it. • Account to be operated by the Parent I Guardian. • No outward NEFT/RTGS are allowed in these accounts


268 51/24 06.11.2014

AB Teens

In order to promote the objective of financial inclusion, RBI has permitted Banks to open Savings Bank accounts of minors to enable them to operate it independently. Accordingly, our Bank has introduced new Minors Savings Bank Accounts- AB Little Star with special features w.eJ 14th November 2014 viz:

• Exclusive Savings Bank Pass Book designed for Minor accounts only should be issued with Photo affixed on it.

• A Specially Designed booklet containing withdrawal leaves should be issued to the Minor Only Self withdrawal is permitted from any of our Branches on production of SB Pass Book / any ID Proof.

• Personalized Photo ATM cum Debit card should be issued to the minor on submission of prescribed application form.

• Minors are permitted to avail internet banking facility by submitting the request in prescribed application Form.

• Minors are permitted to avail Mobile banking facility by submitting the request in prescribed application Form.


268 51/24 06.11.2014

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PRADHAN MANTRI JAN DHAN YOJANA (PMJDY) Pradhan Mantri Jan-Dhan Yojana (PMJDY) was formally launched on 28th August; 2014.The Yojana envisages universal access to banking facilities with at least one basic banking account for every household, financial literacy, access to credit, insurance and pension.

Customers with age of 10 years and above are eligible to open PMJDY account. In case of customer with age of less than 10 years can open account by making parent as guardian. Facilities available for PMJDY customers are Nomination, Personalised RuPay Debit Card, Mobile Alerts, Over Draft, Aadhaar Seeding, and Cheque Book. No charges are levied for any of the services provided to customer. Insurance:

S No Parameter Life Insurance Accidental Insurance

1 Account Eligibility Account should be opened

between 16.08.2014 to 31.01.2015

Accidental Insurance is linked to RuPay Card.

2 Age 18 to <60 years 18 to 65 years

3 Rupay Card Should be issued Should be issued and used atleast 45 & 90 days before the incident for Premium and

Non Premium Rupay Cards.

4 Rupay Transaction Not Required Required may in Branch/ ATM/ Micro ATM/e Commerce

5 Claim Settled by LIC of India New India Assurance Company for year 2016-17

6 Claim amount Rs.30,000.00

Rs.2, 00,000.00 for premium card and Rs.1, 00,000.00 for non-premium card in case of

death and amount varies for partial disability based on % of disability.

Conversion of existing BSBD accounts to PMJDY accounts: For details please refer Cir No.375; Ref No. 19/39 Dated 30.01.2016

As per the directions of DFS, Ministry of Finance, all existing BSBD accounts can be converted to PMJDY accounts by issuing personalised RuPay Card.

Over Draft under PMJDY: For details please refer Cir No.300; Ref No. 19/32 Dated 19.11.2015

All PMJDY & BSBD account holders who have opened accounts from 16.08.2014 and who have done satisfactory transactions for a period of 6 months are eligible to avail Over Draft upto maximum limit of Rs.5000.00.

Eligible Criteria: Holder of PMJDY account and existing customer. Earning member of the family preferably women. Satisfactory transactions in the account for minimum period of 6 months. 50% of Credit summation for period of last 6 months or Four times of average balance in

the account for past 6 months. Atleast one credit pertaining to any of the Govt. benefits (DBT/DBTL/MGNREGS etc.) Aadhaar Seeding is not mandatory.

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ATAL PENSION YOJANA (APY) For details please refer Cir No.2 Ref No. 19/01 dated 04.04.2015

For details please refer Cir No. 217, Ref. No.19/29 Dated 09.09.2015

APY Scheme was launched on 09.05.2015 to bring those employed in rural and unorganized sector under the ambit of Pension Schemes. The idea of the scheme is to provide a definite pension to all Indians.

However, in order to get pension during old age, customer need to contribute accordingly. The scheme is backed by Ministry of Finance, Government of India.

Eligibility for Atal Pension Yojana

Any Indian national within the age group of 18 to 40 years is eligible to contribute under APY. However, any member of a statutory social security scheme is not eligible to get the governments contribution for this pension scheme. But he will get all normal benefits of APY.

Government Co Contribution in Atal Pension Yojana

Those who enrolled under APY on or before 31st March 2016 then they are eligible for getting a government contribution. Government will contribute 50% of the contribution or Rs.1000/- whichever is lower maximum of Rs 1000 per year for first 5 years. Government’s contribution will not be available to those customers who are an income tax payer, any state or government employee, employee of any private company and have EPF or EPS account.

Contribution payable under Atal Pension Yojana

This is a pension scheme where in the customer has the choice of opting Monthly / Quarterly / Half Yearly contributions. If the pension account holder dies, either the spouse can continue the scheme or may submit request letter for redemption of the contribution amount. The contribution to the pension account would be paid through bank account and it would be auto-debited from the bank account.

Premium of APY can be paid through 3 options. Government employees can enroll under APY but will not be eligible for the Government Co contribution on this account

Important Features of Atal Pension Yojana:

1. If a subscriber Joins APY and opts for a 5000 pension plan and pays his premium as mentioned in the chart then he will start getting Rs 5000 pension till he is alive after attaining 60 years of age. After subscriber is dead then his/her spouse will get the pension amount that subscriber was getting. After demise of applicant and spouse then Nominee will get the corpus amount of Rs 8.5 lakhs.

2. Subscribers can avail tax benefits in Atal Pension Yojana as in case of NPS by claiming the premium paid for APY under section 80CCD.

3. Aadhar Card is not mandatory while applying for APY but would be required at the time of payment. Subscriber can opt for a pension plan but switching the plan after opting it possible only once in a year.

4. Subscriber can view his account statement using his Permanent Retirement Account Number (PRAN) in web site.

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NATIONAL PENSION SCHEME (NPS)

For details please refer Cir No.4 Ref No. 19/01 dated 04.04.2015

For details please refer Cir No. 387, Ref. No.19/40 Dated 09.02.2016

National Pension Scheme was launched by GoI through Pension Fund Regulatory Authority (PFRDA) from 01.05.2009 to provide old age pension to Citizens in the age group of 18-60 years.

All our Urban and Metro braches are registered as Point of Presence (PoP) which can mobilise the application under NPS. Minimum annual contribution should be Rs.6000/-. Tax relief is applicable under section 80CCE upto one lakh.

Nomination facility is available. Subscriber can exit from the scheme after attaining 60 years of age with 40% accumulated funds to be invested in purchase of annuity to get monthly pension and also at any time before attaining age of 60.

NPS account can be transferred from one POP to other. There is a provision for change in subscriber details, investment scheme; fund manager etc is available by paying nominal charges by the subscriber.

Any Grievances can be addressed to:


Grievance Redressal Cell

Pension Fund Regulatory and Development Authority

1st Floor, ICADR Building, Plot No.6, Vasant Kunj,

Institutional Area, Phase-II, New Delhi – 110070,

Tel. No. 011 26897948-49, Fax: 011-26897934,

Email: [email protected]

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AADHAAR SEEDING


As per the directions received for Department of Financial Services, Ministry of Finance, Govt. of India, Aadhaar seeding is to be done only by obtaining customer consent in which customer has to provide his willingness and also the purpose for which seeding is required. Seeding has to be done in production server using the menu “ADHSED” only.

RUPAY CARD & INSURANCE

For details please refer NPCI Cir No.46 Dated 29.03.2016

All PMJDY & BSBD customers are to be provided with personalised RuPay Debit card which carries inbuilt accidental insurance of Rs.1 lakh. To avail this accidental insurance, customer should have performed atleast one financial or non-financial transaction either at branch/ATM/Micro ATM/Merchant establishment etc. before 90 & 45 days from the date of incident for RuPay Non premium and Rupay Premium Cards respectively.

BANK MITRAS

In order to provide the Banking services to unreached people of the society, the concept of Business Correspondent (BC) / Bank Mitra (BM) was brought by RBI.

BCs are appointed as per the Sub Service Area (SSA) mapping as directed by GoI. As per this concept under each SSA 1500-2000 Households are covered irrespective of above or below 2000 population. Each SSA may contain only one Gram Panchayat or more than one. Each SSA has to be deployed with one Bank Mitra.

Accordingly as per SSA concept Bank has deployed following Corporate Business Correspondents whose field staff will be operating in various SSAs.

M/s. Bartronics India Ltd. – Hyderabad. M/s. Coromandal India Infotech Ltd. – Chennai. M/s. Stree Nidhi Credit Cooperative Federation Ltd. – Andhra Pradesh – Vijayawada. M/s. Stree Nidhi Credit Cooperative Federation Ltd. – Telangana – Hyderabad. M/s. CSC – e – Governance Ltd. – New Delhi. Technology used by Bank Mitras are Micro ATMs (POS) and KIOSK technology.

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FINANCIAL INCLUSION

Services enabled at BC points and kiosk Outlets What is Aadhaar Enabled Payment System (AePS)?

Aadhaar Enabled Payment System is a payment service empowering a bank customer to use Aadhaar as his/her identity to access his/ her respective Aadhaar enabled bank account and perform basic banking transactions like balance enquiry, cash deposit, cash withdrawal, remittances through a Business Correspondent. AePS transactions, FI transactions are available in the Micro ATMs deployed by them. Transactions will happen in real time from Micro ATMs. Our bank is enabled for AePS Onus and AePS Offus services (AePS onus and AePS Offus services described in below).

What are the services available under Financial Inclusion program in Our Bank? The following services are present in both inter-bank and intra-bank modes:

Services/Modules Status Remarks/ Product information

Online Transactions under savings bank accounts through Central biometric Authentication and Local Authentication through Smart Cards

Yes

All the FI accounts are opened under SBGFI scheme only. Customers can perform transactions through Biometrics and RuPay cards in real time.

AePS On-us and Off-us transactions Yes

The following services are enabled in our bank Micro ATMs:-

• Balance Enquiry • Aadhaar to Aadhaar Fund Transfer • Cash Withdrawal • Cash Deposit • BFD

The above services are available in both inter-bank (Off-us) and intra-bank(On-us) modes.

Online RD account Opening Yes

Customers who have opened SBGFI account through BC can open an RD account from Micro ATM itself. There is no need to visit the branch for RD account opening.

Instalments to RD accounts Yes Customers can also pay the instalments to their RD accounts from Micro ATMs.

Credit to GCC (Grama Kranthi Credit Cards) accounts Yes Customers can also pay the instalments to their

GCC accounts from Micro ATMs.

SHG Transactions Yes

SHG group members will come to BC point. Member will enter the account no in Micro ATM for which payment to be done. System will display the group name on the screen. After confirmation member can pay the instalment.

Card with PIN Based On-us and Off-us transactions Yes

Micro ATM will act as an ATM also .i,e any customer with (card +PIN ) can perform transactions in Micro ATMs available with BCs deployed by our bank.

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Bank Mitr Login through Demo Authentication Service Yes

Every BC agent will be provided with a Micro ATM for performing FI transactions. Agent needs to login to device for doing transactions. Device ID will be mapped with Aadhaar number in backend so that only that designated BC can login to the device with Demographic Authentication.

Best Finger Detection Service Yes Explained in detail in the trailing mail

PMJBY && PMSBY Enrolments Yes

Social Security Insurance schemes such as PMJBY and PMSBY is already enabled in Micro ATMs. Customers can enroll for PMJBY and PMSBY through BC agents in real time only. Branches can entrust this activity for more no of enrollments.

APY Enrolments Yes

Pension schemes such as APY are already enabled in Micro ATMs. Customers can enroll for APY through BC agents in real time only. Branches can entrust this activity for more no of enrollments.

PMJDYTOD Yes Bank is providing temporary over draft for FI customers. Customers can go to BC location and avail the TOD facility instantly.

Aadhaar Seeding Yes

Aadhaar Seeding through Micro ATMs has been enabled recently. Customers Aadhaar seeding to account number will be done through demographic authentication in real time from BC location.

Business Facilitator Activities:

Sourcing of Loan Applications, Term Deposits, Retail loan applications, Recovery of PNPA, NPA and Written Off accounts.

What is BFD?

BFD is Best finger detection .The best finger of a resident is the one that has the highest probability of matching. A resident can possess one or more best fingers, which can be detected during the Best Finger Detection (BFD) process. Operator checks the resident’s fingers and captures all fingers from both hands (generally ten) to determine the best fingers. Once the best attempt is captured for all fingers, It is then compared with the biometric data stored with UIDAI CIDR. Based on the response, results are communicated indicating the best fingers of the resident with the rankings in decreasing order.

What is Demographic authentication?

Demographic Authentication is a process wherein the resident’s Aadhaar number and demographic inputs/ biometrics are matched against the data stored in UIDAI CIDR provided by the resident during enrolment/update process. This service is being used for BC login by our bank.

What is eKYC Service?

e-KYC is Electronic Know Your Customer. It is an electronic way of doing real time KYC of a customer using Aadhaar authentication. The Customer has to provide his/her Aadhaar number and biometrics/OTP. e-KYC enables an organization to get electronic copy of customer identity and address details, as present in UIDAI database, with customer consent. Our bank has enabled the services in branches (HEKYC menu) and BC points as well.

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What are the benefits of AEPS?

Benefits of AEPS are as follow: -

• Aadhaar enabled Payment system is easy to use, safe and secure payment platform to avail benefits by using Aadhaar number & finger prints.

• Aadhaar enabled Payment system is based on the demographic and biometric/iris information of an individual, it eliminates the threat of any fraud and non-genuine activity.

• Aadhaar enabled Payment System facilitate disbursements of Government entitlements like NREGA, Social Security pension, Handicapped Old Age Pension etc. of any Central or State Government bodies, using Aadhaar authentication.

• Aadhaar enabled Payment System facilitates inter-operability across banks in a safe and secured manner

• Reaching the unreached

• The model enable banks to extend financial services to the unreached clients beyond their branch network as beneficiaries of the BCs are mostly located at unbanked and under banked areas.

What are the benefits of BFD (Best Finger Detection)? The following are the benefits BFD: -

• Indicate all good fingers apart from best fingers

• Provide consistently higher authentication accuracy

• Improve reliability of authentication

• Indicate suggested actions in case no good fingers are found

• Identify residents who may need to update their biometrics Identify residents who may need to use alternate authentication mechanisms due to inherent poor fingerprint quality.

What are the benefits of EKYC? EKYC as a product has following benefits: -

• Paperless.

• Cost effective

• Prevent Identity hacking and forged documents

• Safe & Secure

• Instantaneous

Enabled across branches and BC/ Kiosk Channels.

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What is ON-US transaction?

• If Andhra bank customer does a transaction in Andhra Bank terminal, it is called Onus transaction.

• An intra-bank (ON-US) transaction where an Aadhaar initiated transaction has effects only in accounts within one and same bank and does not necessitate an interbank settlement. A Customer can use Account holding bank terminal deployed on the field for availing AEPS Service.

What is OFF-US transaction?

• If Andhra bank customer does transaction in other bank terminal, it is called AePS Offus Issuer Transaction.

• If other bank customer does transaction in Andhra bank terminal, it is called AePS Offus Acquirer Transaction.

• An inter-bank (OFF-US) transaction is one where there is movement of funds from one bank to another necessitating an interbank settlement. Customer can approach other Bank terminals for availing AEPS Service.

Who is Acquirer Bank? The bank which has acquired the transaction or the bank whose device has been used is

acquirer bank.

Who is Issuer Bank? Issuer is the bank in which the user hold his/her account and Aadhaar is mapped for doing

AEPS Transactions.

What is RRN (Request Reference Number)? RRN number is a 12 digit number generated to record the transaction and to identify a

transaction uniquely. The same will be printed on the receipt provided by BC agent after every transaction. Please refer RRN for any issues. This helps backend teams to identify the transaction quickly.

What customer can do when transactions declined at BC location and account get debited/credited incorrectly by acquirer/issuer Bank?

In such situation customer should visit the bank where his/her account is located i.e. the nearest branch of issuer bank? i,e if SBI customer does a transaction in Andhra bank terminal and if there is an dispute in the transaction, then SBI customer should contact SBI bank for resolution as he does for normal ATM transactions.

What is Aadhaar number? It is a 12 digit unique identification number that stores demographic and biometric

information of the resident with photograph issued by Unique Identification Authority of India (UIDAI) on behalf of Government of India. Aadhaar serves as a proof of identity and address, anywhere in India. Aadhaar number is a 12 digit unique identification number which never starts with “0” and “1”. The last digit of the Aadhaar number is a check sum digit.

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What is BC? Business Correspondent (BC) is an approved Bank Agent providing basic banking

service using a Micro ATM (terminal) to any bank customer wishing to avail their bank BC service as mentioned above. If branch wants to know the BC linked to their branch, they may contact FI Cell, Head office as per the communication address mentioned below.

S.No. TOPIC CIRCULAR No.

REF. No. DATE

1 Financial Inclusion Policy and Business Correspondent Policy of Bank 95 19--04 25.06.2010

2 AB Grama Kranthi Savings Account Scheme 319 19--18 06.12.2010

3 Role of Branches in Implementing Financial Inclusion Plan 327 19--19 13.12.2010

4 AB Grama Kranthi - General Credit Card (GCC) 514 19--48 22.03.2013

5 Aadhaar Seeding to Customers Accounts 177 19--26 30.07.2013

6 AB Grama Kranthi Recurring Deposit Scheme (RDGFI) 511 19--57 18.03.2014

7 National Pension Scheme (NPS) 4 19--01 04.04.2014

8 Single Bank Account for receiving DBT 458 19--42 28.03.2015

9 Atal Pension Yojana (APY) 2 19--01 04.04.2015

10 PMJDY Over Draft Guidelines 300 19--32 19.11.2015

11 Atal Pension Yojana (APY) - Govt. Co Contribution 217 19--29 09.09.2015

12 Conversion of BSBD accounts to PMJDY Account 375 19--39 30.01.2016

13 National Pension Scheme (NPS) - Additional Tax Relief under Sec 80 CCD(1B) 387 19--40 09.02.2016

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CENTRALISED PENSION PROCESSING CENTRE Address of CPPC: Andhra Bank, Centralized Pension Processing Centre,

4th Floor, Sultaan Bazaar, Koti, Hyderabad – 500 195

Contact Details: Senior Manager : 040-24757153 Other Numbers : 040-24683508, 3509, 3510, 3511 Toll Free Number : 1800-425-7701 Fax Number : 040-24757153 Email Address : [email protected]

CPPC handles the pension payments of following treasuries: 1. Central Government CPAO (Including Freedom Fighters Pensions) 2. Telecom 3. Indian Railways 4. Defence 5. India Post 6. Karnataka State Pensions

Information regarding Pensions handled by CPPC

Starting of Pension: 1. The customer will submit the required papers at his department 2. The department will send sanction of pension with PPO to CPPC directly 3. CPPC will send communication to the concerned branch. 4. CPPC will also be sending Pensioner’s portion of PPO book to branches. In turn branches

will handover ORIGINAL book to pensioner duly taking acknowledgement. 5. Branch has to obtain undertaking from customer and send to CPPC. Please Refer Job

Card 214 for generation of blank formats. 6. On receipt of undertaking, CPPC will open pension master in GBM and pension

disbursement will start. (On month end) 7. Branch should mention PPO number of the pensioner on front page of the SB passbook.

Generation of Pension Slip: 1. Branch has to generate pension payment slip every month as per procedure in job card no

213 and handover the same to the pensioner.

Death of Pensioner: 1. Branch to freeze account immediately and send email to CPPC on getting information

about death of pensioner 2. Branch to send Original death certificate and Family pensioners request letter, One Photo,

PPO copy, Undertaking, Life Certificate, Aadhaar Card, Passbook front page copy to start family pension and recovery of excess pension payment if any. Please Refer Job Card 214 for generation of blank formats.

3. Branch SHOULD NOT close the account/settle any claim without permission from CPPC

4. Branch should mention PPO number of the family pensioner on front page of the SB passbook.

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Death of Family Pensioner:

1. Branch to freeze account immediately and send email to CPPC on getting information about death of family pensioner

2. Branch to send Original death certificate to CPPC for closing pension account in GBM and recover excess amount paid if any.

3. CPPC will intimate the branch of pension closure, and then branch may close the account and settle claim with nominee.

4. Branch SHOULD NOT close the account/settle any claim without permission from CPPC

Transfer of pension account between branches:

1. Customer should approach the branch with request letter.

2. The CBS account should be transferred in final as per guidelines using ACXFRSOL menu.

3. Additionally, customer’s request letter along with previous branch NOC should be sent to CPPC to transfer the pension account in GBM.

Life Certificate Entry by Branches:

1. Every pensioner has to submit Life Certificate (LC) once in a year in the month of November failing which his pension will be stopped.

2. If the pensioner submits life certificate after November, his pension with arrears will be credited in the end of month when he has submitted the LC.

3. For pensioners of age 80 years & above, LC is to be obtained twice in a year i.e. in month of May & November

4. For Secondary Family pensioners, LC along with Undertaking Letter is to be obtained twice in a year i.e. in month of May & November

5. For physical life certificates, Branch has to enter & verify Life Certificate Entry in GBM as per Job Card No. 189. Branch should send ORIGINAL Life Certificates to CPPC in a bunch and keep a copy for their records.

6. Alternatively, Pensioner can submit Digital Life Certificate also in branch through Jeevan Pramaan by visiting branch (Refer Job Card No 300) or he/she can do online by visiting website www.jeevanpramaan.gov.in

7. If the pensioner is unable to visit the branch then he/she can submit Digital Life Certificate online by visiting website www.jeevanpramaan.gov.in without visiting branch

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Sukanya Samriddhi Scheme Opening of account The account can be opened by the natural or legal guardian in the name of a

girl child from the birth of the girl child till she attains the age of 10 years. No. of accounts Only one account under this is permissible for every girl child. Tenure of the scheme Tenure of the scheme is 21 years from the date of opening of the account. In

case where the marriage of the account holder takes place before completion of such period of 21 years, the operation of the account shall not be permitted beyond the date of her marriage.

Maximum period up to which deposits can be made

Maximum period up to which deposits can be made – 14 years from the date of the opening of the account.

Deposits & Limit of subscription

The opening amount for the account is Rs.1000. Thereafter a multiple of Rs.100 can be deposited to the account with a minimum of Rs.1000 per year. There is no limitation on number of deposits in a year. The max. limit for deposits in the account is Rs.1,50,000 per year.

Rate of interest As notified by the GOI, compounded annually with option for monthly interest pay-outs to be calculated on balance in completed thousands.

Transfer of account The account may be transferred anywhere in India if the girl child in whose name the account stands shifts to a place other than the city or locality where the account stands.

For detailed guidelines refer Cir.No.240, Ref.No.66/2, Dated 30.09.2015. Also refer Job Card – CBS Document No.CBS/309, Dated 24.09.2015.

Kisan Vikas Patra 2014

Procedure for purchase of Certificates

Certificate can be purchased by an adult for himself or on behalf of a minor or by two adults. Any person or persons desiring to purchase a certificate shall present an application in Form A to bank.

Type of Certificates and issue

Certificates types – a) Single Holder type certificates b) Joint ‘A’ type certificates and c) Joint ‘B’ type certificates A single holder type certificate may be issued to an adult for himself or on behalf of a minor or to a minor. A Joint ‘A’ type certificate may be issued jointly or two adults payable both holders jointly or to the survivor. A Joint ‘B’ type certificates may be issued joint or two adults payable to either of the holders or to the survivor.

Mode of payment Payment for purchase of certificate may be made to a bank in any of the following modes – (i) by cash (ii) by locally executed cheque, pay order or demand draft drawn in favour of the bank or iii) by presenting a duly signed withdrawal form or cheque together with the pass book for withdrawal form.

Denominations of Certificates

Issued in denominations of Rs.1000/-, Rs.5000/-, Rs.10,000/- and Rs.50,000/-

Tenure of the Scheme The maturity of a certificate of any denomination shall be eight years and four months commencing from the date of issue of the certificate.

Purchase of Certificates Any number of Certificates of the denominations of Rs.1000/-, Rs.5000/-, Rs.10,000/- and Rs.50,000/-.

For detailed guidelines refer Cir.No.328, Ref.No.66/3, Dated 14.12.2015

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Public Provident Fund Scheme (PPF-1968)

Name of the Scheme Public Provident Fund Scheme (PPF) – 1968

Tenure of the Scheme 15 years

Limit of Subscription Amount not less than `.500/- and not more than `.1,50,000/- in a year in one lump sum or in installments not exceeding twelve in a year.

Rate of interest The rate of interest is compounded annually as prescribed in the Official Gazette published by GOI from time to time. Interest is paid on funds deposited before 5th of every month.

Mode of holding Any individual on his behalf or on behalf of a minor of whom he is Guardian or an association of persons or body of individuals can subscribe for PPF fund. NRIs/HUFs cannot open accounts under this scheme.

Tax treatment The entire amount deposited in to PPF during the financial year is treated as deductible Under Sec.80C of ITR Act.

Transferability Account can be transferred from one account office to another. (inter Bank and intra Bank)

Nomination facility Nomination facility is available.

Withdrawal facility A non-repayable partial withdrawal can be had once in a year from 7th financial year. The amount of withdrawal will be 50% of the balance held in a particular year. Thus a total of 10 yearly withdrawals can be made from 7th year to 16th year.

Loan facility First loan can be taken in 3rd financial year. If one takes loan in 3rd, 4th, 5th or 6th financial year, he can take loan up to 25% of the balance at his credit at the end of 1st or 2nd or 3rd or 4th year respectively. No loan can be taken in 7th financial year.

Repayment of Loan and interest

Repayable within 36 months from the first day of the month following the month in which the loan is sanctioned. Repayment can be made in one or in two or more installments.

Extension of account Can be extended for a further period of 5 years at the option of the subscriber.

Closure of account Subscriber can close the account after the expiry of 15 years from the end of the year in which the initial subscription was made.

(Cir.No. 244 Ref.No.51/18 Dated 20.10.2011)

155

Senior Citizen Savings Scheme-2004 Name of the Scheme SENIOR CITIZEN SAVINGS SCHEME-2004 Tenure of the Scheme 5 years which can be extended by 3 more years

Rate of interest The rate of interest is as prescribed in the Official Gazette published by GOI from time to time.

Frequency of computing interest Quarterly

Whether TDS is applicable Yes, Tax will be deducted at source

Investment to be in multiples of `. 1000/-

Maximum investment limit `.15 lakh

`. 15 lakh

Minimum eligible age for investment

60 years (55 years for those who have retired on superannuation or under a voluntary or special voluntary scheme). The retired personnel of Defence Services (excluding Civilian Defense Employees) shall be eligible to invest irrespective of the age limits subject to the fulfillment of other specified conditions.

Premature withdrawal facility Available after one year of holding but with penalty

Transferability feature Not transferable to others

Tradability Not tradable

Nomination facility Nomination facility is available

Modes of holding Accounts can be held both in single or joint holding modes. Joint holding is allowed but only with spouse

Application forms available with At all 418 designated branches of our Bank and Bank’s website.

Applicability to NRI, PIO and HUFs

Non resident Indians, Persons of Indian Origin and Hindu Undivided Family are not eligible to open an account under the scheme.

Transfer from one deposit office to another

Transfer of account from one deposit office to another in case of change of residence is permitted

(Cir. No. 244 Ref.No.51/18 Dated 20.10.2011)

Bank launched a new product viz., Online Opening of Term Deposits through Internet Banking w.e.f. 31.10.2011 enabling the customers to open their Term Deposit a/cs through internet banking without going to any branch. Present popular schemes like KTDGP/FDOGP/FMOGP have been enabled for the above facility. (HO Cir. No.281 Ref. No.55/18 dated 22.11.2011)

156

TDS IN RESPECT OF PAYMENT OF INTEREST ON DEPOSITS, PAYMENT FOR PROFESSIONAL SERVICES etc

Branches have to deduct tax at source in respect of the following:

1. Payment of interest on time deposits including Recurring Deposits (applicable w.e.f. 1st

June 2015 – refer Circular no. 65, Ref No.10/2 dated 01-06-2015) under section 194A, except Savings Bank Deposits, Certificate of Deposits and Non Resident (External) Account.

2. TDS is to be deducted at the time of making payment to the party or at the time of making provision in our books of accounts, whichever is earlier.

3. Payment of fee for professional and technical services under section 194J.

4. Rent paid/ expected to be paid (exceeding Rs.1,80,000/- during the financial year) under section 194-I.

5. Payment to contractors under section 194C.

6. Payment of Commission and Brokerage under section 194H.

The important provisions are:

1. Tax will be deducted if the interest credited / paid / likely to be credited / likely to be paid during the financial year exceeds Rs.10000/-.

2. Customers can seek exemption from TDS by submitting 15G/15H subject to fulfillment of income criteria fixed by CBDT. Eligible depositors have to submit these forms invariably every year at the beginning of the Financial year. For new customers, Branches should update details of PAN and inform the projected TDS in advance to all the depositors whose interest income is likely to cross beyond Rs.10,000/- and advise them to submit 15G/ or 15H, wherever applicable.(Refer Circular no. 61, Ref No.10/4 dated 12-05-2016)

3. As per CBDT directions, from 01.04.2016 onwards, Form 15G/H are to be submitted electronically carrying a Unique Identification Number in the design formatted by CBDT. Customer has to invariably declare his other income in the physical form and branches to preserve the physical form for 7 years for verification by Income Tax Officials. Hence, the onus is shifted to the customer for any wrongful declaration of other income and branch responsibility ceases once it obtains the signed form 15G/H and enters the same in the system.

Bank is required to furnish the details of customers submitting Form 15G / 15H along with PAN and UIN in the quarterly TDS returns filed with Income Tax Department, irrespective of the fact that no tax has been deducted in the said quarter. There is no need for branches to submit hard copies of 15G/15H to local Income Tax Authorities. Instead, they will be generating a Unique Identification Number as per CBDT’s requirement for each 15G/H and the data will be submitted online on a quarterly basis.

4. Amended procedure to generate form 15G / 15H from the system (Finacle Menu: FORM15) is given in Circular No. 110, Ref No. 10/07, dt. 18-06-2016 and DIT Job card no. 85 dt. 13.06.2016. Unless UIN is generated, system will not mark exemption in the customer master. Branches have to write the 26 digit UIN Number on the 15G/H submitted by the

157

customer and preserve the signed copy for 7 years. Hence, branches have to necessarily generate UIN number for extending exemption to eligible customers.

For marking TDS exemption through FORM15 is allowed only for Individuals. For entities (other than Individuals) where exemption is available, Branch has to furnish the following Tax Slab in HCUMM

TEITA *Other than individuals (whose income is exempted from income tax). *There is no limit on interest paid for TDS exemption

Web Integration with TRACES

Dy. Commissioner of Income Tax – Central Processing Cell – TDS vide their notification 03/2015

has advised all the banks to initiate Corporate Connect (connecting to TRACES through banks

network) with bank’s Head Office to pursue TDS compliance related issues of all branches

This corporate connect has been introduced as most of the branches are not able to resolve their

TDS defaults beginning from 2007-08 onwards due to non-availability of records or notices in

order to file correction returns to reduce their long outstanding defaults. The modified process will

bring in discipline in the correction of filing returns as only the authorized bank Official would be

able to work on TRACES system. This will help in bringing in better TDS compliance.

Basing on the guidelines issued by CPC-TDS, DIT has developed a user friendly interface with

TRACES. This interface application will be accessed through finacle which will connect to

TRACES site of Income Tax. For verification of predefined credentials, Income Tax Dept. has

obtained the PAN No, Mobile Number of Branch Manager, Branch email ID of all the Branches.

Branches can perform the following tasks listed below:

1. Branches can find out the outstanding default amounts Quarter-wise, Form wise (i.e.,

24Q/26Q/27Q) in a financial year and can take corrective action necessary to reduce these

defaults.

2. Branches can now put in request for Form 16, Form 16A through traces, download and extract

them.

3. Earlier branches were required to input the details like Token Number, Challan Details, PAN

details as KYC credentials for putting various requests in TRACES which are now dispensed

with since the login request in TRACES is signed with Digital Signature at Head Office Server.

There is no need to take digital signature for each branch for TRACES purpose.

158

Important Points to be observed while accepting 15G/15H

Branches to verify the 4th letter in the PAN card before entering in the system.

Issuance of Form 16 A Form 16A shall be issued to all eligible depositors within 15 days from the due date for furnishing the statement of tax deducted at source under Rule 31A. The entire exercise (generation and dispatch) should be completed before the stipulated time without deviation. If any depositor requests the branch for Form 16A, the same should be issued again even though Form 16A has already been dispatched. The revised procedure for downloading of Form 16A is can be downloaded from our Integrated Portal under “E TDS”

1. The Branches / offices/ Departments are not required to obtain PAN. The Bank’s PAN is AABCA 7375C (Circle 1(1), Hyderabad) is to be quoted wherever required.

2. However, all Branches / Offices/Departments which are deducting tax at source and remitting it to Government should have TAN (Tax Deduction Account Number).

3. The Income Tax Department is issuing new / revised 10 Digit Alpha numeric TAN on all India basis and Branches / Offices/Departments should obtain new / revised TAN. To verify the new TAN with old TAN, Branches / Offices may approach nearby TIN Facilitation Centre or visit site www.incometaxindia.gov.in or http://tin.nsdl.com. Controlling offices are advised to assist the branches / offices in this regard.

4. Since deductee’s PANs are to be mentioned in e-TDS returns, branches / offices/Departments should obtain PAN number of all deductees to incorporate in e-TDS returns.

All information regarding operational aspects pertaining to ETDS/ 15G/15H can be accessed from our integrated portal under “ETDS”

Eligible if 4th letter of PAN is

Not eligible if 4th letter of PAN is Invalid PAN if 4th letter ofPAN is

Form 15G A (Association of Persons) H (Hindu undivided Family) P (Individual)

B (Body of individuals-BOI) C (Company) E (Limited Liability Partnership) F (Firm) G (Government) J (Artificial Judicial Person) L (Local Authority) T (Trust)

D, K, M,N, O, I, Q, R, S, U, V, W, X, Y, Z

Form 15H P (Individual) A (Association of Persons) H (Hindu undivided Family) B (Body of individuals-BOI) C (Company) E (Limited Liability Partnership) F (Firm) G (Government) J (Artificial Judicial Person) L (Local Authority) T (Trust)

D, K, M,N, O, I, Q, R, S, U, V, W, X, Y, Z

15G 15H Eligible Person

1.individuals less than 60 years at any time during the financial year, 2.HUFs and 3.Association of Persons only (and not being a company or firm)

Only individuals (who attains the age of 60 years or more at any time during the year)

PAN Mandatory Mandatory

159

Submission of TDS/TCS Statements to IT Department

Section Where applicable Remittance of TDS To

Government

Certificate to be issued to the

payee

Returns to Income Tax

Form No. Time Limit

194A Payment of Interest on Time Deposits (including Recurring Deposits)

If interest on time deposits exceeds Rs.10,000/- during the financial year.

Within one week from the end of the month in which the deduction made

Within 15days from the due date for furnishing the statement of TDS

e-TDS Quarterly return in Form No.26QA

For Quarter ending June - by 31st July (succeeding month). For Quarter Ending September - by 31st Oct (succeeding month). For Quarter ending December - by Jan 31st (succeeding month). For Quarter ending March – 31st May (succeeding month).

194C Payment to Contractors

If the consideration Exceeds Rs.30,000/- in a single payment or Rs.1,00,000/-in the aggregate during the financial year inspite of the fact that separate contracts are entered into within that period.

-DO- -DO- -DO- -DO-

194H Payment of Commission & Brokerage

If amount exceeds Rs.15,000/- during the financial year

-D0- -DO- -DO- -DO-

194I Payment of Rents

If annual rent exceeds Rs.1,80,000/-during the financial year

-DO- -DO- -DO- -DO-

194J Payment of Fees for Professional or Technical services

If annual payment exceeds Rs.30,000/- during the financial year

-DO- -DO- -DO- -DO-

In our Bank, the remittance of TDS to Income Tax Dept is done centrally at Head Office before 5th of every month. Zonal Offices are entrusted with the task of filing the quarterly returns of 24Q/ 26Q/ 27Q.

160

Interest/Penalty for Non Compliance Nature of default Interest/Penalty

Sec 40(a)(ia) Tax has not been deducted or after deduction tax has not been remitted before the expiry of time prescribed

No deduction shall be allowed for the expenditure incurred by the bank in respect of any payments such as interest, commission or brokerage, rent, fee for professional services or fee for technical services amounts payable to a contractor etc., from the taxable income of the bank.

Sec 201 -do- Interest at 12% per annum till the date of deduction. Interest at 18% per annum from the date of deduction to date of payment.

Sec 271C Failure to pay/ deduct the whole or any part of TDS

Penalty of a sum equal to the amount of tax failed to deduct

Sec 271H Failure to submit (or furnishing incorrect statements in) quarterly TDS returns w.e.f. 01-07-2012

Minimum penalty of Rs.10,000/- which may extend to Rs.1,00,000/-

Sec 276B Failure to remit tax deducted at source

Punishable with rigorous imprisonment for period not less than 3 months and which may extend to seven years and with fine.

Sec 272A(2) Failure to file quarterly returns for non-deduction oftaxu/s 206A

Rs.100/-for everyday during which the default continues.

Present TDS Rates S. No. Section Partic Rate of TDS

1. 194 A Interest other than Interest on securities to a resident

10% 10%

2. 194 C Payment to contractor/Sub-Contractor 1% Where payment made to individual /HUF

2% in other cases

3 194 H Commission and Brokerage 10%

4 194 I Rent- For the use of any machinery or plant or equipment

2%

Rent – For the use of any land or building (including factory building)or furniture &fittings

10%

5. 194 J Fee for professional or technical services 10%

161

Mandatory Quoting of PAN and Declarations obtained in Form 60 Every person shall quote his Permanent Account Number (PAN) in all documents, mandatorily, involving banks pertaining to the transactions specified in Circular no. 32, ref. no. 10/2 dated 21-04-2016. Provided further that any person who does not have a permanent account number and who enters into any transaction specified in this circular shall make a declaration in Form No.60, except the case mentioned in the said circular wherein no Form 60 can be accepted and no transaction can be done unless PAN is applied for. Rule 114C of the Income Tax (22nd Amendment) Rules, 2015 cast a duty on every person who, in relation to the specified transactions, has received any document, to duly ensure after verification that the permanent account number has been duly and correctly mentioned in all the above cases or a declaration in Form 60 has been duly furnished with complete particulars. As per Rule 114D of the Income Tax (22nd Amendment) Rules, 2015, branches has to retain the declarations received in Form No.60 for a period of six years from the end of the financial year in which the form is received.

Payment to Non-Resident – Furnishing of Information by Customers Attention of the branches/controlling offices is drawn to notification issued by Central Board of Direct Taxes regarding collecting of information in Forms 15 CA / 15 CB, etc., from the customers prior to remitting the payments to a non-resident, not being a company, or to a foreign company. In this regard, branches shall refer to circular no. 20, Ref. no. 10/1 dated 13-04-2016. Branches shall keep the copies of Form 15CA in proper order for future reference and shall furnish the same to income-tax authority when asked by them. Sec 271-I of the Income Tax Act provides that failure to furnish information or furnishing inaccurate information in Forms 15CA, 15CB, w.e.f. 01-06-2015 shall be charged with minimum penalty of Rs.1,00,000/-.

SERVICE TAX Rate of service tax has been revised from 12.36% to 14.00% with effect from 01.06.2015. In addition to above, Swachh Bharat Cess @ 0.50% (w.e.f. 15-11-2015) and Krishi Kalyan Cess @ 0.50% (w.e.f. 01-06-2016) are also applicable. Accordingly, the present applicable rate of Service Tax is 15.00%.

As regards service tax on the transactions related to purchase or sale/ conversion of foreign exchange or currency, applicable rates are as mentioned below. (Refer Circular no.86, ref.no.10/6 dated 31-05-2016) S. No Value of Foreign Exchange/

Currency in INR (Per transaction) Revised Service Tax applicable (per transaction) (Incl. Swatchh Bharat Cess &Krishi Kalyan Cess)

1. Upto Rs 100000/ 0.15% of Gross amount of currency , subject to minimum of Rs. 37.50

2. From Rs 100001/ to Rs 10,00,000/ Rs. 150+0.075% of the Gross amount of the currency exceeding Rs 100000/

3. Above Rs 10,00,000/ Rs. 825+0.015% of the Gross amount of the currency exceeding Rs.10,00,000/ subject to a maximum of Rs.7500

Reference Circulars Cir No. Ref. No. Date Cir No. Ref. No. Date Cir No. Ref. No. Date

439 10/15 28-03-2012 81 10/2 11-06-2014 86 10/6 31-05-2016 72 10/05 21-05-2016

162

APPROVED COURIERS – TARIFF M/s ANL Parcel Service, Hyderabad: (Cir.No.50; Ref.No.10/03 Dated 02.05.2016 valid up to 08.03.2017)

PARTICULARS Rates Per cover/packet weighing upto 500 Grams within A.P. and Telangana Rs.7.00 For every additional 500 Grams or part thereof within A.P. and Telangana Rs.7.00

In addition to the above, the service tax @15.00% (At Present) is payable

M/s The Professional Couriers Pvt. Ltd., Mumbai: (Cir.No.50; Ref.No.10/03 Dated 02.05.2016 valid up to 08.03.2017)

Particulars Rates

In Andhra Pradesh & Telangana Upto 500 Grams Rs. 5.50 For every additional 500 Grams or part thereof Rs. 6.50

Outside Andhra Pradesh & Telangana Upto 250 Grams Rs. 9.50 251 Grams to 500 Grams Rs. 16.00 501 Grams to 750 Grams Rs. 22.00 751 Grams to 1 Kg. Rs. 28.00 Every additional 250 Grams in excess of 1 Kg. Rs. 6.50 In addition to the above, the service tax @15.00% (at present) is payable.

M/s Airstate Couriers, Mumbai: (Cir.No.50; Ref.No.10/03 Dated 02.05.2016 valid up to 08.03.2017)

Particulars Rates Within Andhra Pradesh & Telangana Upto 250 Grams Rs. 5.00 For every additional 250 Grams or part thereof Rs 5.00

Outside Andhra Pradesh & TelanganaUpto 250 Grams Rs. 9.00 For every additional 250 Grams or part thereof Rs. 6.00

In addition to the above, the service tax @15.00% (at present) is payable.

M/s Speed and Safe Courier Services Pvt. Ltd., Cochin: (Cir.No.50; Ref.No.10/03 Dated 02.05.2016 valid up to 08.03.2017)

Particulars Rates Within the State (Intra State) Upto 250 Grams* Rs.6.00

From one state to other states (Interstate) – Upto 250 Grams** Rs.10.00

For every additional 250 Grams or part thereof (for Both Intra state and Inter states)

Rs.7.00

In addition to the above, the service tax @15.00% (at present) is payable.

* AP & Telangana treated as one state.

** From AP to Telangana and vice versa treated as one state.

163

The important terms and conditions of the agreement entered with the couriers are: (1) The Couriers have agreed that they shall supply as many books of their consignment notes

as many be required for each of the Branches / offices of the Bank covering under the scheme with the name and address of the Couriers duly printed therein.

(2) The Couriers have agreed that on all the working days and any other day, as may be specifically intimated by each office of the Bank covered by this scheme, the Couriers shall, at the timings stipulated, arrange through their accredited representative to take delivery of the packets containing documents of the Bank for delivery to any other Branch / Offices of the Bank or any other office as mentioned hereunder, who will be provided with a suitable letter of authority or identity card by the Couriers. The delivering Branch/ office shall prepare the consignment note in set of three and the couriers shall acknowledge the same. One copy of the same shall be retained by the delivering office / branch of the Bank and two copies of each consignment note along with the packets will be handed over to the courier’s representative calling at the office / Branch for taking delivery of the packets.

(3) The Couriers have agreed that they shall through their accredited representatives carry the said covers / packets and deliver the same to addressee office within 24 to 48 hours from the time handling over to them except under circumstances beyond their control time being essence of contract. In respect of each cases of delay excluding Sundays and Holidays excepting on account of imposition of curfew either at the originating center or at the destination the Bank may, without prejudice to any other steps, taken in this behalf, impose penalty, as it deems fit, if it is not satisfied with the explanation tendered by the Couriers.

(4) The Couriers have agreed that they shall obtain the acknowledgement of the addressee office in one of the consignment notes and deliver the cover / packet along with one copy of the consignment note, and the Couriers shall submit to the Bank Monthly / Periodically proof of acknowledgement by the addressee.

(5) The Couriers have agreed that they shall ensure absolute security, safety, accuracy and confidential nature of the documents, while rendering their services and shall so arrange that packets are delivered in the same condition, duly closed and sealed, as given by any office / branch of the Bank.

(6) The Couriers hereby undertake to indemnify the Bank against any loss, damage, and expenses the Bank may be put to or incurred by the Bank due to delay, non- performance, mal-performance, non-delivery, shortage or damage to any of the packet or documents whatsoever. The bank shall not claim from the Couriers for loss, damage or delay caused by the acts of God, weather conditions, mechanical delays, strikes, Acts of Public enemies, Civil Commotions and acts of omissions of public authorities.

(7) The Bank shall make claims, if any, in writing: a) Within 45 days, from the date of delivery of the packet, if it relates to shortage, damage

or delay and b) Within 90 days from the date of acceptance of the packet by the Couriers. Any such

claims lodged by the Bank shall be settled by the Couriers within a period of one month. (8) Payment to be made within 15 days from the date of the Invoice. Branches are advised to note the above guidelines and avail the services of the couriers approved by Head Office. Branches are further advised to avail only the services of empanelled couriers as the compensation for risk/ damages/ loss arising out of sending mails to outstations is available with the approved couriers only.


ADVANCES

164

HISTORICAL DATA OF PRIME LENDING RATE, BASE RATE & MCLR S No Effective Date PLR/BMPLR BASE RATE MCLR

( % per annum ) 1 17.10.1994 (PLR) 14.00 2 22.02.1995 15.00 3 21.04.1995 15.50 4 11.11.1995 16.50 5 22.07.1996 16.00 6 01.11.1996 15.50 7 02.05.1997 14.50 8 16.08.1997 14.00 9 01.12.1997 13.50

10 22.01.1998 14.50 11 01.06.1998 13.50 12 01.08.1999 13.00 13 01.01.2000 12.50 14 01.05.2000 12.00 15 16.08.2000 12.50 16 05.03.2001 12.00 17 15.05.2002 11.75 18 11.11.2002 11.50 19 02.06.2003 11.25 20 15.10.2003 10.50 21 01.02.2004(BMPLR) 10.50 22 02.05.2006 11.00 23 02.08.2006 11.50 24 07.012007 11.75 25 16.02.2007 12.25 26 13.04.2007 13.00 27 10.03.2008 12.75 28 01.07.2008 13.25 29 07.08.2008 14.00 30 10.11.2008 13.25 31 17.01.2009 12.50 32 01.04.2009 12.25 33 25.07.2009 12.00 34 01.07.2010 12.00 8.25 (Base Rate) 35 02.08.2010 12.50 8.25 36 05.10.2010 12.75 8.50 37 13.12.2010 13.00 9.00 38 23.12.2010 13.25 9.00 39 05.02.2011 13.75 9.50 40 09.05.2011 14.25 10.00 41 11.07.2011 14.50 10.25 42 01.08.2011 15.00 10.75

165

As per RBI guidelines, from 01.04.2016, our Bank has introduced MCLR system and relative guidelines have been issued vide Cir No.447, Ref. No.48/2, dt 29.03.2016.

43 01.05.2012 14.75 10.50 44 01.03.2013 14.50 10.50 45 22.07.2013 14.25 10.00 46 17.08.2013 14.50 10.25 47 11.06.2015 14.25 10.00 48 29.09.2015 14.00 9.75 49 01.04.2016

(Introduction of MCLR based

system)

14.00

9.75 Tenor MCLR Overnight MCLR

9.35

One month MCLR

9.40

Three month MCLR

9.45

Six month MCLR

9.50

One year MCLR

9.60

50 15.07.2016 14.00 9.75 Tenor MCLR Overnight MCLR

9.30

One month MCLR

9.35

Three month MCLR

9.40

Six month MCLR

9.45

One year MCLR

9.55

166

PENAL INTEREST FOR DELAYED SUBMISSION OF STOCK STATEMENTS, MSOD AND QIS STATEMENTS:

Statement

to be Submitted

by borrower

Applicable to borrowers

Periodicity of

submission

Time stipulation

Penal Interest

Stock statements and/or book debts Statements.

1. Borrowers enjoying cashcredit limits upto Rs.1 lachave to submit stockstatement in the abridged form. 2. Borrowers enjoying cash credit limits of morethan Rs.1 lac and uptoRs.5 lacs.

3. Borrowers enjoyingcash credit limits (including book debts limit) of above Rs.5 lacs.

4. Borrowers enjoying Book Debts limit aboveR s .5.00 lacs have tosubmit Book Debts Statement Certified byAuditors

Monthly in abridged form. Stock Statements in the abridged form once in a Month and detailed Stock Statement once in a Quarter as on last Friday of each month/ Quarter.

Detailed stock statement & Book Debts as on Last Friday of each Month

Once in a Quarter

As on the last Friday (to be

submitted before 10th

of the succeeding

month)

-do- -do-

-do-

Penal interest at the rate of 1% p.a. to becharged for the period of defaulton the workingcapital outstandings.

-do-

-do-

-do-

167

Monthly Select Operational Data (MSOD)

Borrowers enjoying funded working capital limits of Rs.1 cr & above.

Monthly To be submitted on or before 15th of succeeding month.

Penal interest at the rate of 1% p.a. to b echarged for theperiod of default.

QIS Form II Quarterly Performance statement

Borrowers enjoying (i) funded working capital limits of above R s .6.00 crores (with ‘A’ and aboverated accounts underCRS/CRAS/CRRM), (ii) funded working capital limits of Rs.2.00 crores & above (with ‘B’ Rated accounts under CRS/CRAS and ‘B++‘ Ratedaccounts under CRRM rating) and ( i i i ) funded working capital limits of Rs.1.00 crore & above (with ‘C’ rated accounts under CRS/CRAS and ‘B+’ and ‘B’rated accounts under CRRM).

Quarterly

To be submitted within six weeks from the close of the quarter to which the statement relates.

Penal interest at the rate of 1% p.a. to becharged for one full quarter on the working capital outstandings.

QIS Form -III Half yearly funds flow statement

Borrowers enjoying (i) funded working capital limits of above R s .3.00 crores (with ‘A’ and above rated accounts under CRS/CRAS/CRRM), (ii) funded working capital limits of Rs.2.00 crores & above (with ‘B’ Rated accounts under CRS/CRAS and ‘B++’ Ratedaccounts under CRRM rating) and ( i i i ) funded working capital limits of Rs.1.00 crore & above (with ‘C’ rated accounts underCRS/CRAS and ‘B+’ and‘B’ rated accounts under CRRM).

Half yearly

To be submitted within two months from the close of half year

Penal interest at the rate of 1 % p.a. to be charged for onefull quarter on the working capital outstandings

168

Monthly Cash Budget

For seasonal industriesCash budget is a bettersystem. Under the cashbudget system, maximumgap between total revenuereceipts and total paymentsis covered by bank financewhich is fixed as sanctionedworking capital credit limitand disbursements areallowed based on monthlycash budgets. Cash Budgetsystem is also followed forother types of Industries likeConstruction Industries, RealEstate, Contractors etc.Drawings are to be allowedas per Monthly Cash Budgetsubmitted by borrowers,wherever working capitallimits are sanctioned as perCash Budget system.

Monthly

Before the end of the preceding month (applicable for succeeding month)

Penal Interest @ 1% on theworking capital out-standings to becharged for theperiod of default.(H.O. Circular No.386, Ref.No. 26/63,dated 11.02.2012)

Note:

• Overall penal interest chargeable in an account for any reason shall not exceed 2%.

• Book debts are not acceptable as security for cash credit limit upto an amount of R s .5 lacs. For limits above Rs.5 lacs the statement of book debts duly certified by a Chartered Accountant shall be obtained every quarter apart from a monthly statement certified by the borrower.

• Submission of stock statements is waived for the SODs (Against Real Estate) sanctioned as working capital facilities to Traders, Builders & Land Developers, Travel and Tourism Activities, Educational Institutions, Hospitals and Nursing Homes irrespective of the limit.

• However, in the case of SODs allowed to Contractors against Real Estate where assessment of limits is made as per Cash Budget System, cash budgets on monthly basis shall be obtained.

• As per existing guidelines, penal interest (as detailed above) is being levied for non-submission of Stock & Book statements, Monthly Cash Budgets, MSOD and QIS etc. Powers to relax submission of these statements and charging of related penal interest can be considered by CLCC upto and including their delegated powers subject to that the nature of irregularity is genuine and temporary and is corrected. HLCC1 can consider for the sanctions of Head Office. (HO Cir. No. 108, Ref. No.26/03, dt. 04.04.2016).

169

Service Charges and Other Charges on Advances Service Charges and Other Charges on advances were communicated vide Circular No.108, Ref No.26/10, dt. 27.06.2015 & Circular No.212, Ref. No.26/13, dt. 05.09.2015.

All the Service Charges are exclusive of Service Tax. All the Service Charges attract Service Tax as applicable.

All staff (including retired/VRS staff) loans/advances are exempted from all processing charges/upfront fee/service charges.

Also refer to Cir. No.419, Ref. No.19/44, dt. 05.03.2016 issued by Priority Sector-RPDD.

Cir. No.14, Ref. No.15/1, dt. 11.04.2016 issued by Investments & International Banking Department.

(a) Collection of Processing Charges:

Processing charges are to be collected on yearly-basis on respective due dates of the accounts on the existing limits invariably even where a Quick Review is conducted and operations are allowed for a further period of 3 months. (Cir. No. 282, Ref. No. 26/40, dt. 09.10.2012)

However, in the case of enhancements subsequent to the recovery on due date, Processing Charges are to be recovered on the enhanced portion of the limits.

In case of reduction of limits subsequently, the proportionate additional charges collected, excluding service tax, may be refunded.

Every effort shall be made to renew the limits within the due date. However the penal interest shall be collected for overdue period as per guidelines.

(b) Advance Collection of Processing Charges/upfront fee:

• Branches have to collect 25% of the normal processing /upfront fee in advance for new accounts involving fund /non fund based credit limits of more than Rs. 2 lac. If the loan is sanctioned, the balance 75% is to be collected at the time of delivering the sanction letter without fail. If the application is declined then the amount collected in advance be retained and need not be refunded. Remaining 75% of processing charges need not be collected. (Cir.No.213 Ref.No.26/47 dated 16.10.2009).

• In the case of loans upto Rs.5 lacs to Micro & Small Enterprises, processing charges at applicable rates will be collected only after sanction. No charges will be collected upfront before sanction of loan to Micro & Small Enterprises for the loans upto Rs.5 lacs.

• In cases where borrowers come into our fold through Loan Syndicator or on taking a share under consortium arrangement, processing charges/upfront fee shall be collected on the share allocated to our Bank at the time of documentation or at the time of disbursement of limits in line with other member banks.

• However, powers are delegated to HLCC1 for refund of partial/full amount of upfront/processing charges collected in advance from the applicant, if the sanction is not considered favourably.

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(c) Concession/Waiver of Processing Charges/upfront fee/other charges including LC/BG commission and charges: Detailed guidelines are issued vide Cir. No. 306, Ref. No. 26/19, dt. 24.11.2015 for concession/waiver of processing charges/upfront fee/other charges including LC/BG commission and charges.

(d) Withdrawing concessions sanctioned to a constituent upon limits falling due for renewal: The existing concessions such as finer rate of interest, reduced margins in LC/BG, concession in commission charged etc. are to be discontinued upon the limits falling due for renewal till the borrower submits the renewal proposal with complete information. These concessions may be restored on submission of the renewal proposal with complete information.

Branches should include a clause about the concessions being discontinued upon the limits falling due for renewal while sending due date notices. The sanction communication issued to the party wherever concessions are given shall contain these instructions. (Cir. No. 17, Ref. No. 26/03, dt. 16.04.2014).

(e) Charges for pre closure of Term Loans:

Pre-closure charges are to be levied on term loans (repayable beyond 36 months) @ 2% flat on the pre-paid loan amount. The following categories of loans are exempted from levy of pre-closure charges:

All Floating Rate term loans under Retail Credit sanctioned to individual borrowers as detailed below:

1. Housing Loans 2. Educational loans 3. Mortgage Loans 4. Term Loans (Rent Receivable) 5. Clean Loans 6. Consumer Loans 7. Vehicle Loans including Vanitha Vahan 8. Loans against Shares and Securities 9. AB Professional 10. AB Doctor Plus

Others: 1. All loans sanctioned under Government sponsored schemes. 2. All loans sanctioned to weaker sections as defined by Reserve Bank of India including Self

Help Groups. 3. All loan accounts where the loans are pre-paid due to death of borrower. 4. AB Anand Jeevan (Reverse Mortgage Loan) 5. Loans where prepayment is demanded/Advances recalled by Bank.

In all term loans where repayment period is fixed beyond 36 months, the sanctioning authority should stipulate a condition regarding levy of pre-closure charges @ 2% flat on the pre-paid amount, except in case of exempted categories mentioned above.

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The following authorities are empowered to permit concession / waiver of pre-closure charges in all deserving cases on merits:

Advances sanctioned by Authority to permit waiver Branches, ZLCC

ZLCC(A) - Not exceeding Rs. 5,000/- per account CLCC - Exceeding Rs. 5,000/- per account

CLCC HLCC1 HLCC1 / CAC / MC HLCC1

(Cir. No.187, Ref. No.26/20, dt. 06.08.2016).

(f) Waiver of Penal Interest:

Overall penal interest chargeable in an account for any reason shall not exceed 2%. Powers for waiver of penal interest are delegated as under:

Advances sanctioned by Authority to grant waiver Branch / ZLCC CLCC CLCC HLCC1 HLCC1 HLCC1 CAC / MC CAC

(Cir. No.187, Ref. No.26/20, dt. 06.08.2016).

(g) Collection of commission on LC & BG on yearly basis:

In order to meet the stiff competition to retain customers and attract good new customers into our fold, suitable concessions have been extended to valued constituents as below:

In case of BGs/DPGs issued for a period of more than one year and where the commission chargeable is more than Rs.50,000/- per annum, the commission may be collected on yearly basis instead of collecting the entire commission at the time of issue itself.

Refund of Commission on un-expired period on return of BG:

i. As and when the Guarantees are cancelled at the request of the constituents, the period of unexpired guarantee should be reduced by 3 months and 50% of the commission collected thereon can be refunded to the parties.

ii. In respect of “A” rated accounts where the commission collected is Rs. 50,000/- or more per annum, Branches are permitted to refund 100% of BG commission applicable to unexpired period excluding the quarter in which original BG was returned, provided the original guarantee bond is returned duly discharged.

(h) Commitment Charges:

i) Levy of Commitment Charges on Term Loans

Commitment charges to all borrowers are to be levied for term loans of above Rs. 5 crore at 1% p.a. for delay in draw down schedule beyond 1 month.

ii) Levy of Commitment Charges on the unutilized portion of the working capital credit limits

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Commitment charges to all borrowers except for retail credit loans/advances are @ 0.50% p.a. (exclusive of overall ceiling of 2% penal/additional interest) on the un availed portion of the fund based working capital limits of Rs. 1 crore & above shall be levied subject to a tolerance level of 20% i.e. the utilization of the limit shall not be less than 80% of the sanctioned limit. (Regarding retail credit advances, guidelines issued by Retail Credit Department, HO to be followed).

Method of calculation of un-utilized portion: The un-utilized portion of the credit limit shall be ascertained on the basis of calculating the average utilization during the month after excluding there from utilization in excess of the sanctioned limit. The difference between the average utilization determined as above and the sanctioned limit shall represent unutilized portion.

In case the unutilized portion thus arrived at exceeds the tolerance level of 20 percent, branches shall levy commitment charges on entire un-utilized portion.

Exemption from the levy of commitment charges: 1. In case of partial utilization of the limits, if the utilized portion is 80% or more of the actual

sanctioned limits.

2. Working capital limits sanctioned to sick/weak units.

3. Non-availment of working capital limits for 3 months and below for genuine reasons.

4. Limits sanctioned for export credit as well as against export incentives.

5. Inland bill limits extended by way of bills purchased / discounted or overdrafts / cash credit limits as sub-limit against bills for collection.

6. Credit limits granted to commercial banks, financial institutions and co-operative banks including land development banks.

7. Limits sanctioned to Public Sector Undertakings.

8. Limits unutilized during off season by Seasonal Industries.

General: For considering the utilization of the limit, CPs subscribed by our bank and earmarked in the working capital facility and/or FCNR loans availed from us should be taken into consideration as utilisation of limit.

The sanction terms & conditions inter alia shall include a condition on levy of commitment charges and an acknowledgement from the borrower accepting the terms & conditions shall be obtained.

In view of IBA guidelines and as the bank has to provide capital charge on committed lines of credit, it is imperative to levy commitment charges on un-utilised portion of credit limits, in all applicable cases, without any deviation. (Cir. No. 143, Ref. No. 26-29, dt. 25.07.2007)

Waiver of levy of commitment charges:

The competent authority for waiver of commitment charges applicable for fund based working capital limits and Term Loans in respect of all borrowal accounts is as follows:

Advances sanctioned by Authority to permit waiver ZLCCs / CLCCs CLCC HLCC1, CAC and MC HLCC1

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Conditions to be fulfilled:

The above powers may be exercised only in the case of borrowal accounts, where the conduct of the account is satisfactory. Where the exemption has not been obtained but the branch has not recovered the commitment charges, this will have to be treated as seepage of income.

(Cir. No.187, Ref. No.26/20, dt. 06.08.2016).

(i) Reversal of excess interest charged:

Branch Managers are delegated with powers for reversal of excess interest charged being calculation errors and pointed out by the concurrent auditors/inspectors. In other cases, ZLCC(A) & above are delegated with powers for refund of excess interest.

(Cir. No.187, Ref. No.26/20, dt. 06.08.2016).

Indicative List of Financial and Performance Bank Guarantees Financial Bank Guarantee Performance Bank Guarantee

1. Guarantees for credit facilities.

2. Guarantees in lieu of repayment of financial securities.

3. Guarantees in lieu of margin requirements of exchanges;

4. Guarantees for mobilisation advance, advance money before the commencement of a project and for money to be received in various stages of project implementation.

5. Guarantees towards revenue dues, taxes, duties, levies etc. in favour of Tax/ Customs/ Port/ Excise Authorities and for disputed liabilities for litigation pending at courts.

6. Credit Enhancements.

7. Liquidity facilities for securitisation transactions.

8. Acceptances (including endorsements with the character of acceptance).

9. Deferred payment guarantees.

1. Bid bonds.

2. Performance bonds and export performance guarantees.

3. Guarantees in lieu of security deposits/ earnest money deposits (EMD) for participating in tenders.

4. Retention money guarantees.

5. Warranties, indemnities and standby letters of credit related to particular transaction.

(Cir. No. 22, Ref. No. 26/03, dt. 13.04.2013)

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Granting of permission for payment of Guarantees invoked: Permission from Controlling Offices for payment of invoked Bank Guarantees is dispensed with. However, the branches shall report to their Controlling Offices, the full particulars of the invoked Bank Guarantees, as per Cir. No.398, Ref.26/64 dt.14.02.2012, for their review and follow up with branches for recovery of the invoked BG liability.

Implementation of Structured Financial Messaging System (SFMS) for sending and receiving LC instruments: As per the directions of Ministry of Finance, our Bank is using Structured Financial Messaging System (SFMS) for sending and receiving LC instruments from 01-01-2013. It is to be noted that no branch shall issue any ILC on or after 01.01.2013 except through SFMS system. (Cir. No. 402, Ref. No. 26/52, dt. 26.12.2012) Implementation of e-BG (Electronic Bank Guarantee) system: In e-BG process, BGs may continue to be issued in paper form and delivered by issuing banks to beneficiary/applicant as being done presently. However, in addition to that, a separate advice of the BG to be sent by issuing bank to the beneficiary’s advising bank through SFMS, only after which the paper BG could become operative. For this purpose BG applicant has to provide the IFSC code of beneficiary’s advising bank. Branches have to follow the guidelines issued by DIT vide Job Card No. CBS/320, dt. 20.02.2016 on e-BG implementation through SFMS.(Cir. No. 144, Ref. No. 26/12, dt. 18.07.2016) Withdrawing of concessions sanctioned upon invocation of Bank Guarantee/ Devolvement of LC:

i. Trigger for withdrawing concessions

If the devolvement of LC or invocation of BG occurs more than once in a period of 30 days and not met within 7 days, the existing concessions stand withdrawn on second occasion. These concessions can be restored as below:

ii. Restoration of concessions

The concessions may be restored only on adjustment of the default and if requested by the party, as under:

If the default is adjusted

Sanctioning Authority Competent authority to restore concessions granted

Within 30 days HO/CO/ZO/Branch ZLCC(A)

Beyond 30 days Up to CLCC CLCC

HLCC1, CAC and MC HLCC1

(Cir. No. 8, Ref. No. 26/03, dt. 04.04.2016)

In case of new borrowers and at the time of renewal of facilities for existing borrowers, wherever LC/BG concessions are sanctioned, a clause shall be incorporated in the sanction letter regarding withdrawal of the concessions, upon invocation of BG/devolvement of LC.

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ENGINEER’s F EE

If the property is in the form of a vacant land / house site, fee payable is 0.25% on the value of

the property subject to a maximum of Rs. 2,000/-.

In the case of other properties, the fee payable is 0.25% on the value of the property subject to

a maximum of Rs. 10,000/-.

Fee payable on Revaluation: The fee payable in case a revaluation is done by the same

engineer who had originally valued the property shall be as follows:

If the property is in the form of a vacant land / house site, fee payable is 0.125% on the value of

the property subject to a maximum of Rs. 1,000/-.

In case of other properties, the fee payable is 0.125% on the value of property subject to a

maximum of Rs. 5,000/-.

Reimbursement of Out station Expenses Incurred: To & fro I Class /AC II Tier fare

boarding/lodging at the rate of Rs. 250/- per day at all district Head quarters/cities and Rs .

150/- per day at other centers. The expenses reimbursed are to be recovered from the

borrower.

(Cir. No.171, Ref. No.26/33, dt. 17.08.2007).

LIST OF APPROVED VALUERS

The list of approved valuers are placed in our Integrated Portal under CMRD department.

However, Branches have to contact their respective Zonal Offices and ensure that the valuer is

in approved list as on date, before handing over the assignment to valuer.

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VALUATION OF PROPERTIES

Frequency of Valuation of Properties by Approved Valuers:

Type of facility

Asset Classification Suit filed

Performing Non performing Frequency of

valuation Frequency of

valuation Frequency of

valuation Funded & Non funded working capital 2 ½ years 2 ½ years 2 ½ years

Term Loan & Deferred Payment Guarantee

Before disbursement 2 ½ years 2 ½ years

Plant & Machinery WDV as per audited financial statements 2 ½ years 2 ½ years

1. In case of suit to be filed accounts, valuation shall be done before taking a decision on going to the court to know the realizable value of the property and prospects of recovery.

2. Valuation shall be conducted before the lapse of 2 ½ years in case of additional construction, damage caused to the property and acquirement of a part of the land/building by Government. (Cir. No. 23, Ref. No. 26/5, dt. 16.04.2016)

3. If the appreciation or depreciation in the value of the security is more than 25% per annum, the valuer may be advised to substantiate the reasons. Branch and Zonal Manager should record the reasons in such cases.

4. Revaluation of properties is not required in the case of NPA accounts where 100%provision is made.

Properties to be valued by RDO / Branch Manager:

Agricultural Lands (In respect of all loan proposals/sanctioned limit/outstanding)

Below Rs. 5.00 lac – Branch Manager Above Rs. 5.00 lac – RDO and countersigned by the Branch Manager

Vacant Sites

Up to Rs. 25,000/- (RF 216) Above Rs. 25,000/- - The branch manager should evaluate the properties at the time of appraising the proposal and the property shall be got evaluated by the approved engineer of the Bank before disbursement of the credit limits.

Building properties irrespective of value

The branch manager should evaluate the properties at the time of appraising the proposal and the properties shall be got evaluated by the approved engineer of the Bank before disbursement of the credit limits.

(Cir. No. 171, Ref. No. 26/33, dt. 17.08.2007 & Cir. No. 189, Ref. No. 26/23, dt. 01.08.2013)

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Other Guidelines: a. Wherever the value of the property is more than Rs.10 crore (at the time of first valuation),

valuation shall be obtained from second valuer also. In case the difference in the valuation arrived at by both the valuers is not more than 15 percent, the average value is to be considered. In case the difference is more than 15 percent, then, a third valuer shall be appointed and the sanctioning authority shall take an appropriate considered decision on the value, duly recording the justification.

b. Borrower has to bear the charges for all the valuations. c. No two successive valuations of a property are carried out by the same engineer / firm. d. The jobs are to be assigned to all the approved engineers equitably. e. The job of valuation of land & buildings shall be entrusted to Civil Engineer and that of Plant

& Machinery to Mechanical Engineer. f. In cases where valuation done is not commensurate with local trends, and where the

Branch / Zonal authorities are not convinced of the valuation of the security, revaluation by another valuer is done to have a second opinion. The revaluation charges incurred in this regard may have to be borne by the bank in such cases.

g. Branches while accepting the valuation reports submitted by our approved engineers shall ensure that photos of properties and property owners are affixed/available on the said reports invariably. (Cir. No. 410, Ref. No. 26/54, dt. 31.12.2012)

Quick Review of Working Capital Limits

a) Where the borrowers are not able to furnish all the required data / information and latest audited/ provisional financial statements for yearly review or renewal of limits, Quick Review of the account is to be conducted with the available financial data, operations in the account & permitting operations for a further period of three months from the due date of the limits to the borrower for submission of all the required data / information.

b) On conducting Quick Review of the account, the due date of the working capital limit will be extended by the period of 3 months from the original due date.

c) However, penal interest of 1% has to be charged during the extended period of 3 months and thereafter penal interest @ 2% is to be charged till the borrower submits all the required data / information.

d) No Excess Drawls and Adhoc limits are to be permitted during this period.

e) Respective sanctioning authorities up to CLCC are empowered to conduct quick review of accounts falling under their powers. In respect of Head Office sanctions, respective sanctioning authorities are the competent authorities to conduct quick review of the accounts.

Revised proforma of process note for Quick Review of working capital limits is given in Cir. No. 249, Ref. No. 26/32, dt. 25.10.2014.

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Bank Finance for Purchase of Gold

a. No advances shall be granted by branches for purchase of gold in any form, including primary gold, gold bullion, gold jewellery, gold coins, units of gold exchange Traded Funds (ETF) and unit of gold Mutual Funds.

b. Sanction of consumer loans for the purchase of gold ornaments shall not be considered by sanctioning authorities.

c. Sanction of working capital facilities can be, however, considered for genuine working capital requirement of jewellers, subject to policy guidelines on assessment and appraisal of credit limits in terms of HO Circular No. 320, 53-31, dt. 02.11.2012.

RBI Guidelines on Take - Over/ Transfer of Borrowal Accounts

Take-over norms are issued vide HO Cir.No.187 Ref.No.26/20 dated 06.08.2016.

(Loan Policy Booklet – Page Nos.252 to 256).

Verification of Authenticity of Third Party Certification

Branches are aware that in a number of cases certificates from third parties such as Certificates from Chartered Accountants/Company Secretaries, property valuation certificates, legal certificates, guarantee/line of credit, e t c . are required in managing credit portfolio at the branches.

Large number of frauds were perpetrated on account of submission of forged documents by the borrowers which had been certified by professionals i.e., valuers/advocates/chartered accountants. RBI has accordingly directed all the banks to put in place a system and the procedure to be followed by branches is detailed hereunder:

1. Certification is obtained from our empanelled Advocates and Approved Valuers:

In the case of legal opinions and other certification obtained from our panel advocates and valuation reports obtained from panel engineers, Branches are to ensure that the same are delivered in person to the manager/officers at the branches on acknowledgement. Branches should not obtain the above through borrower or through their representatives.

2. Certification from third parties such as Chartered Accountants, Company Secretaries, Guarantee/Line of Credit etc.: Branches have to directly communicate with the said third parties to confirm the authenticity of such certifications, indicating to the issuer that in case there is no response within 10 days, it would be assumed that the certificate is genuine. Registration number of the professional body in which certifying professional is a member shall be kept on record. (Cir.No.161 Ref.No.26/26 dated. 09.08.2011)

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On-line Verification of Income Tax Returns Submitted by our Customers / Borrowers at Branch Level

It has come to the notice that the Income Tax Returns (ITRs) submitted by the loan applicants / borrowers are not being verified thoroughly by some of the branches. Some of the ITRs submitted by loan applicants / borrowers have turned out to be fake.

To ensure that the ITRs submitted are genuine, branches are advised to utilise the portal

www.incometaxindiaefiling.gov.in for which access is provided to all the branches.

The income tax assessees can log in to the portal and access their IT returns (ITRs). Branches can ask the loan applicants / borrowers to take the print outs of IT returns in the presence of the Manager / Advances Officer from the Income Tax Department portal mentioned above. Manager / Officer should mention on the returns that the print outs have been taken from the portal in their presence.

Branches should ensure that the IT Returns submitted are genuine and are not fake.

(Cir No.160, Ref. No.26/15, dated 22.07.2016)

Acceptance of Third Party Securities for the limits falling under the powers of Branch Managers – Delegation of Powers

Branch managers have to refer all such credit proposals to Zonal Offices where acceptance of Third Party Securities is proposed seeking Administrative Clearance duly furnishing reasons for accepting third party collateral securities. Zonal Managers after thoroughly satisfying about the circumstances under which third party collateral securities are to be accepted, can accord administrative clearance on a case to case basis depending on the merits. While according administrative clearance for accepting Third Party properties as Collateral Securities, Zonal Managers have to ensure that all the precautions to be observed while accepting third party securities, circulated by Head Office from time to time are duly followed. For this specific purpose, “Third Party” means any person other than the borrower (individual as well as proprietor), borrower’s spouse, father, mother, son and daughter, partner of the firm or Directors of the Company or Trustees of a Trust.

SME Express can accept third party properties as securities for their sanctions, duly following the existing guidelines and precautions to be taken while accepting the same. (Cir. No. 96, Ref. No. 52/3, dt. 02.06.2016).

However, in view of the lesser risk involved in case of liquid securities from the third parties in the form of our Bank Deposits [Domestic as well as NRE/FCNR(B)], Branch Managers may continue to exercise their delegated powers for such advances. The restrictions apply to both Movable and Immovable securities of Third parties. (HO Circular No.231, Ref. No.26/36, dated 13.10.2011).

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Guarantee/ Co-Obligation of Third Parties offering Collateral Security In cases where collateral securities standing in the name of third parties are offered for a credit facility, guarantee/co-obligation of such third parties shall be obtained for easy enforcement of the securities in case of need. If the guarantor offering his property as security requests for limiting his liability to the value of the security offered by him, it can be permitted by the sanctioning authority not below the rank of Zonal Manager on merits of the case, duly recording the justification.

Borrowal Accounts where Collateral Security is not required Collateral security shall not be insisted upon in the case where the RBI guidelines specifically prohibit the banks from doing so, for instance in the case of credit limit up to and inclusive of Rs. 25,000/-to the borrowers under priority sector (other than Agriculture, MSME), upto & inclusive of Rs.100,000/- for crop loans and/or agricultural term loans put together, up to Rs.10 lac incase of SME sector (both manufacturing & services enterprises) and up to Rs. 7.5 lac under Educational Loan Scheme. As per RBI directive, it is mandatory not to obtain collateral security for loans up to Rs. 10.00 lac to MSE Sector. Further, in the case of MSME units with sound financials and good track record, collateral security may be dispensed with for loans up to Rs. 25 lac. subject to the approval of the sanctioning authority. Loans sanctioned without collateral securities for Micro and Small Enterprises are to be covered under CGS Scheme of CGTMSE.

Exercising Discretionary Powers The delegated powers are to be exercised by the functionaries at Head Office, designated committees at Controlling Offices and Branch Manager depending upon his scale. The second level officials mean the official who has been designated for the purpose by the competent authority. The second level officials at branch should not exercise any credit sanctioning powers including TOD, except while officiating as Branch Manager. In case of branches where higher/lower grade officers compared to the category of the branch are posted as Branch Managers, the powers to be exercised will be that of the grade of the incumbent Manager. For example, if an officer of MMGS - III is posted as Branch Manager of small branch, then the incumbent will exercise the powers delegated to MMGS -III cadre. Similarly, if an officer of JMGS - I is posted as Branch Manager of medium branch, then the incumbent will exercise the delegated powers to JM - I cadre.

Appraisal & Appraisal Formats Wherever appraisal formats are prescribed, the sanctioning authority should use the same format for appraisal. In case of branches, other than branches manned by only one officer including the Branch Manager, the appraisal should be put up by the officer other than the sanctioning authority. In case of exigency, when the appraisal and sanction is done by the Branch Manager himself, then such sanction should be specifically brought to the notice of the reviewing authority with reasons. For this purpose, the remarks column in the reporting format shall be utilised. The controlling authority shall review such exigencies and strengthen the credit management at the branch. In case of branches manned by only one officer including Branch Manager, appraisal and sanction shall be done by the Branch Manager. It is the responsibility of the officer originating the processing note to fill up all columns. All the columns in the appraisal should invariably be filled up without any omission. No existing column in the prescribed format should be omitted even if the system is mechanized. Where information against a particular column is nil/not applicable/not available, the same shall be noted against it. No column can be left blank without noting information against it. The overall responsibility will however rest with the Branch Manager. (Loan Policy Cir. No. 187, Ref. No. 26/20, dt. 06.08.2016).

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PRIORITY SECTOR GUIDELINES

• RBI vide Lr.No.FIDD.CO.Plan.BC.54/04.09.01/2014-15/573 dated 23.11.2015 has revised Priority Sector Guidelines.

• As per Priority Sector guidelines, the lending to agriculture sector has been defined to include

(i) Farm Credit (which will include short-term crop loans and medium/long-term credit to farmers)

(ii) Agriculture Infrastructure and

(iii) Ancillary Activities.

• The targets and sub-targets set under priority sector lending are furnished below:

S.No Category Target

1 Total Priority Sector

40 percent of Adjusted Net Bank Credit or Credit Equivalent amount of Off-Balance Sheet Exposure, whichever is higher.

2 Agriculture 18 percent of ANBC or Credit Equivalent Amount Off-Balance Sheet Exposure, whichever is higher.

Within the 18 percent target for agriculture, a target for agriculture, a target of 8 percent of ANBC or Credit Equivalent Amount of Off-Balance Sheet Exposure, whichever is higher is prescribed for Small and Marginal Framers to be achieved in a phased manner i.e., 7 percent by March 2016 and 8 percent by March 2017.

3 Micro Enterprises 7.5 percent of ANBC or Credit Equivalent Amount of Off- Balance Sheet Exposure, whichever is higher to be achieved in a phased manner i.e. 7 percent by March 2016 and 7.5 percent by March 2017.

4 Advances to Weaker Sections

10 percent of ANBC or Credit Equivalent Amount of Off-Balance Sheet Exposure, whichever is higher.

All other details refer HO Cir.No.142, Ref.No.19/13 dated 16.07.2016 on Priority Sector Lending Targets and classification.

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Weaker Sections Priority sector loans to the following borrowers will be considered under Weaker Sections category:-

Small and Marginal Farmers Artisans, village and cottage industries where individual credit limits do not exceed `1 lakh. Beneficiaries under Government Sponsored Schemes such as National Rural Livelihood Mission

(NRLM), National Urban Livelihood Mission (NULM) and Self Employment Scheme for Rehabilitation of Manual Scavengers (SRMS)

Scheduled Castes and Scheduled Tribes Beneficiaries of Differential Rate of Interest (DRI) scheme Self Help Groups Distressed farmers indebted to non-institutional lenders Distressed persons other than farmers, with loan amount not exceeding `1 lakh per borrower to

prepay their debt to non-institutional lenders Individual women beneficiaries up to `1 lakh per borrower Persons with disabilities Overdrafts upto `5,000/- under Pradhan Mantri Jan-DhanYojana (PMJDY) accounts, provided the

borrower’s household annual income does not exceed `100,000/- for rural areas and `1,60,000/- for non-rural areas.

Minority communities as may be notified by Government of India from time to time. In States, where one of the minority communities notified is, in fact, in majority, item (xii) will cover only the other notified minorities. These States/ Union Territories are Jammu & Kashmir, Punjab, Meghalaya, Mizoram, Nagaland and Lakshadweep.

• Besides the mandatory crop insurance (PMFBY), the KCC account holder should have the option to avail the benefit of Assets Insurance, Personal Accident Insurance Scheme (PAIS) and Health Insurance (wherever product is available) and the premium shall be paid through his KCC account.

• All Branches mandatorily cover all loanee farmers under crop insurance scheme i.e. Pradhan Mantri Fasali Bhima Yojana with effect from 01.04.2016 (Refer HO Cir.No.33, Ref.No.19/2 dated 21.04.2016 for operational guidelines).

• Under PAIS, maximum insurance coverage will be Rs.50000/- and premium is Rs.15/- per year per borrower. Bank bears Rs.10/- by debit of P& L A/c AND Rs.5/- is to be recovered by debiting borrower’s loan account.

• Crop loan limit shall be arrived as per scale of finance recommended by District Level Technical Committee (DLTC) with additional limit of 20-30% as per KCC guidelines.

• All the branches shall issue Rupay Kisan Cards to KCC account holders.

Interest Subvention • Interest subvention (2% interest subvention & 3% additional subvention) scheme is available for

short term crop production credit allowed during the year 2016-17 up to Rs.3.00 lakh. (HO Cir.No.236, Ref.No.19/25, dated 17.09.2016).

• Short term crop production credit disbursed between 01.04.2016 to 31.03.2017 and loans restructured due to natural calamities (CCATL) from 01.04.2016 to 31.03.2017 is eligible for interest subvention.

The categories falling under short term credit: a) Crop Loans allowed under PAGCC, Kisan Credit Card, Rythu Mithra Groups, Joint Liability Groups. b) Agricultural Gold Loans with interest subvention. c) Loans restructured due to natural calamities (CCATL) - up to 1 year. d) Loans against Negotiable warehouse receipts (upto 6 months) issued by Rural Godowns/Cold storages

accredited with Warehouse Development regulatory authority (WDRA).

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Agricultural Gold Loans • Per gram lending rate on Agricultural Gold Loans (both subvention and non subvention) with

effect from 13.06.2016 is as follows: (HO Cir.No.100, Ref.No.53/9 dated 13.06.2016).

Purity Lending rate per gram subject to maximum LTV of 75% & Bullet payment on due date

22 ct (it is mandatory to translate jewellery of purities less than and 22ct and value accordingly

Rs. 2000 (Tenor-1 Year)

• Appraisal/Processing charges: (HO Cir.No.182, Ref.No. 26/21 dt: 15-09-2008 & Cir.No. 240, Ref.No. 53/20, dt: 10-09-2012)

For loans upto Rs.2.00 lakhs: The charges shall be 1% of the loan amount of which 0.35% shall be paid to the appraiser and remaining is taken to Bank`s income account. For loans above Rs.2.00 lakhs: 0.50% of the loan limit shall be charged and of which 0.35% shall be paid to the appraiser and the remaining 0.15% is taken to Bank`s income account.

Loan Eligibility Cards (LEC) • Financing to Licensed Cultivators (Tenant farmers) through Loan Eligibility Cards (LECs) in

A.P. State (HO Cir.No.118, Ref.No.19/09 dated 12.07.2011 and Cir.No.138, Ref.No.19/11 dated 23.07.2011)

Joint Liability Groups (JLGs) • Financing of joint farming groups of “ Bhoomi Heen Kisan“ : Bank can finance JLGs by

adopting any of the two models: (HO Cir.No.297, Ref.No.19/29 dated 26.11.2014) a. Financing individuals in the JLG. b. Financing the JLG as a group.

Certificate of Cultivator • The banks have to extend the finance to Certificate of Cultivator (tenant farmers) upto

Rs.1.00 lakh on hypothecation of crop & without insisting on collateral security as per the existing norms, basing on the certificate of cultivators details provided by the Agriculture Department (HO Cir.Lr.No. 666/19/166 dated 04.07.2016) applicable to Branches situated in A.P. State only.

• Discretionary Powers: Working capital limits to farmers on lease agreements (registered and unregistered) for pisciculture (HO Cir.No.350, Ref.No.19/36 dated 05.01.2016) a. Branch, Zonal office and circle office must refer to Head Office for renewal of working

capital limits for Pisciculture activity for unregistered lease deeds. b. Branch, Zonal Office, Circle office must refer to one level higher authority for

sanction/renewal of working capital limits for pisciculture activity for registered lease deeds.

c. Branch, Zonal office, Circle offices can exercise delegation powers in case of own lands only.

• Secured overdraft to Piscicullture farmers- “Matsya Kisan Rakshak”- Our Bank has launched a product for extending finance to Pisciculture farmers, who are cultivating leased tanks (registered and unregistered), backed by urban and semi-urban properties (150% SARFAESI enabled property). (HO Cir.No.205, Ref.No.19/21 dated 17.08.2016.)

184

Kisan Chakra

Loans to existing farmers for purchase of 2 -wheelers or 4 wheelers.

Eligibility:

• Farmers who are owner cultivators having minimum 2 acres of double cropped area or 5acres of single cropped and availing production/investment credit facilities from us for the last one year and having satisfactory track record are eligible.

• Women borrowers also can be considered. Persons not more than 55 years age having valid driving license only are to be considered. When the head of the family who is the land owner, is aged more than 55 years, these loans can be considered to his son/daughter holding valid driving license upon the guarantee/co obligation of the land owner.

• In case the land is in the name of the wife and/or husband, loans can be given to either of them having valid driving license provided the other joins as co-obligant/guarantor.

Quantum of Finance:

• 75% (in case of other farmers) / 85% (in case of Small and Marginal Farmers) cost of the two wheeler vehicle including life tax, insurance etc., subject to a maximum of Rs.75,000/-

• 75% of the cost of new four wheeler vehicle including life tax, insurance etc., subject to a maximum of Rs.5,00,000/-

Rate of interest on Kisan Chakra Loans also on par with that of vehicle loans under retail credit from time to time including interest rates specified during special campaign periods. (HO Cir.No.296, Ref.No.19/38 dated 17.10.2013)

Kisan Sampathi Our Bank has been extending credit facilities under “produce marketing loans scheme “wherein farmers are provided bank finance against hypothecation of produce stored with the cultivator or pledge of warehouse receipts.

All other scheme details refer HO Cir.No.413, Ref.No.19/42 dated 01.03.2016.

185

Kisan Bandhu (Farm Mechanization)

Types of Machinery used for various Agricultural Operations: Tractors & Trailers, power tillers, Ploughs, Deep ploughs, Puddlers, Bund formers, Cultivators, Cage wheels, Paddy transplanters, seed drills ,Multi crop Harvesters, Threshers, Sheller, Combine Harvesters Plant protection equipment etc.

Guidelines for financing Tractor and Power Tiller:

Particulars Tractor Power tiller

Minimum Land holding For New Tractor as well as 2nd hand Tractor

3 acres of perennially irrigated (Double cropped) or 6 acres of dry land (single cropped) own land 2nd hand tractor not more than 7yrs old

1 acre of perennially irrigated or 2 acres of dry land (owned)

Margin Money 15% of the unit cost which includes accessories, road tax, registration etc

For SF/MF – 5% of unit cost

For others – 15% of unit cost

Other Implements A minimum of 3 implements including trailer unless he already owns these implements at the time of purchase.

Not applicable

Minimum Hours of Work 1000 working hours per year on own farm or both on own farm and on account of custom service

600 working hours per year on own farm or both on account of custom service

Primary Security Hypothecation of vehicle and existing & future crops

Collateral Security Against hypothecation of vehicle and implements up to Rs. 3.50 lacs for tractor. If the limit exceeds Rs.3.50 lakhs, 75% collateral security for the entire limit.

Repayment Maximum within 9 years - half yearly or yearly instalments linked to harvesting season

Maximum within 7 years (Half yearly / Yearly instalments linked to Harvesting season)

186

Sanctioning Powers of Branch Managers of Scale- V, IV, III, II and I: (HO Cir.No.187, Ref.No.26/20 dated 06.08.2016) - Agricultural Advances

(Rs. in lakhs)

Activity Scale-V Scale-IV Scale III Scale II Scale I Crop production credit, Investment credit including allied activities and tractor loans (aggregate limit)

200 100 25 10 5

Crop loans (PAC) financed for sugar cane and tobacco crop under tie up arrangement with respective sugar factories/tobacco board*

200 100 50 25 10

Rythu Mitra Group 8 5 5 5 5

Self Help Groups 8 5 5 5 5

Agricultural Gold loans 15 15 10 5 5

Poultry No Powers

No Powers

No Powers

No Powers

No Powers

Loans to Farmer Service Co-operative Socities (FASCS) Ceded to our Bank.

No Powers

No Powers

No Powers

No Powers

No Powers

* Crop Loans under tie-up are outside the aggregate commitment per borrower/Group.

Valuation of Agricultural Lands: (HO Cir.No.83, Ref.No.19/12, dated 12.06.2015)

Type of advance Existing guidelines Revised guidelines

A Agricultural Term loans for development purpose (Horticulture/ Plantation crops)

12 times of net post development annual income or market value whichever is less.

If the Government valuation / Sub Registrar valuation is higher than that arrived as per A/B/C, higher valuation may be considered. Branches which are taking Govt valuation shall obtain a valuation certificate from the Sub-Registrar under whose jurisdiction the property falls.

B Other Agricultural Loans

12 times of existing net annual income or market value whichever is less.

C Other than Agricultural advances

12 times of the net annual income or market value whichever is less.

187

Service Charges and Other Charges pertaining to Agricultural Advances (HO Cir.No.419, Ref.No.19/44 dated 05.03.2016)

S No

Service

Charges prior to

Cir. No. 108, dt.27.06.2015 &

Cir. No. 212, dt.05.09.2015

Existing charges

Revised charges

1. Unit inspection charges

For Agricultural Term Loans:

upto Rs.10,000 – NIL.

Rs.10,000 to Rs.25,000 – flat rate of Rs.2.50/- per inspection/ borrower subject to a maximum of Rs.10/-per year per borrower.

Rs.25,001 to Rs.2,00,000 – Rs.10/- per inspection per borrower subject to a maximum of Rs.50/- per year per borrower.

Above Rs.2,00,000- Rs.20/- per inspection per borrower. CCTLS are exempted from charging unit inspection charges.

Upto exposure of Rs. 5 lakh - Rs.150/- per quarter.

More than Rs. 5 lakh upto Rs. 50 lakh - Rs. 500/- per quarter

More than Rs.50 lakh upto Rs. 2 crore - Rs. 1,000/- per quarter.

More than Rs. 2 crore

upto Rs. 5 crore - Rs. 2,500/- per quarter.

More than Rs. 5 crore - Rs.4,000/- per quarter.

Upto exposure of Rs. 5 lakh - Rs. 75/- per quarter.

More than Rs. 5 lakh upto Rs. 50 lakh - Rs.250/- per quarter

More than Rs.50lakh upto Rs. 2 crore - Rs.500/- per quarter.

More than Rs.2crore upto Rs. 5 crore - Rs. 1,250/- per quarter.

More than Rs. 5 crore - Rs.2,000/- per quarter.

applicable to the following GL CODES only :

54180 : (Kisan Sampathi) all scheme codes

54210: (Agrl. Term Loans) All scheme codes except CCATL & CCITL.

54220 : (Indl. Fin to Agrl) All scheme codes.

54410 : (OD/OCC AGR)) & 54380 (OD-SOD)(AGR)) All overdrafts and cash credits related to agriculture.

2. Mortgage charges

Not existing Upto Rs. 10 lakh – Rs. 5,000/-

More than Rs.10 lakh upto Rs. 1 crore – Rs.10,000/-

More than Rs. 1 crore upto Rs. 5 crore – Rs.20,000/-

More than Rs. 5 crore upto Rs. 25 crore – Rs.50,000/

Agricultural advances up to Rs. 1 crore are exempted from Mortgage charges.

188

S No

Service

Charges prior to

Cir. No. 108, dt.27.06.2015 &

Cir. No. 212, dt.05.09.2015

Existing charges

Revised charges

More than Rs. 25 crore

upto Rs. 50 crore – Rs. 1 lakh

More than Rs. 50 crore upto Rs. 100 crore – Rs. 2 lakh

More than Rs. 100 crore - Rs. 5 lakh

3. Modification in sanction terms & conditions

Not existing 0.05% of limit - Minimum Rs. 3,000/- and maximum Rs. 2 lakh

0.025% of limit – minimum of Rs.1,500/- and maximum of Rs. 1.00 lakh.

4. NOC Charges

Not existing For ceding pari-passu charges - Rs. 50,000/- per reference.

For other NOCs - more than Rs. 1 crore - Rs. 10,000/- per reference.

For ceding pari-passu charges - Rs. 25,000/- per reference.

For other NOCs - more than Rs. 1 crore - Rs. 5,000/- per reference.

5. Substitution of collateral security / personal guarantee

Not existing 0.02% of the limit with minimum of Rs. 2,000/- and maximum Rs. 50,000/-.

0.01% of the limit with minimum of Rs. 1,000/-and maximum Rs. 25,000/-.

6. Release of personal guarantee / collateral security

Not existing 0.03% of the limit with minimum of Rs. 5,000/- and maximum of Rs. 1.00 lakh.

0.015% of the limit with minimum of Rs. 2,500/- and maximum of Rs. 0.50 lakh

7. Revalidation of lapsed sanctions

Not existing 0.25% of the limits subject to a maximum of Rs. 10.00 lakh

0.125% of the limits subject to a maximum of Rs. 5.00 lakh.

8. Processing charges

upto 25000- Rs.150/- 25,000 to 2 lakhs –

Rs.300/-. >2lakhs to Rs.1crore –

Rs.300/- per lac or part thereof

>1crore – Rs.300/- per lakh or part thereof with a maximum of Rs.30 Lakhs.

All loans to SF &MF, SHGs, Government Sponsored schemes are exempted from collecting Processing charges.

Rs. 400/- per lakh with a minimum of Rs. 1,000/- and without any upper ceiling.

Applicable to all working capital limits under agriculture except agriculture Gold loans, all govt. sponsored schemes, Self Help Groups and small & marginal farmers. These charges are applicable to Kisan Sampathi loans also.

189

S No

Service

Charges prior to

Cir. No. 108, dt.27.06.2015 &

Cir. No. 212, dt.05.09.2015

Existing charges

Revised charges

9. Upfront fee 1% of sanctioned limit. TL upto Rs. 2.00 lakh – Rs. 1,000/- per loan.

TLs above Rs. 2.00 lakh but upto Rs. 5.00 crore – 1.30% of the limit with minimum of Rs. 3000/-.

TLs above Rs. 5 crore upto Rs. 25.00 crore – 1.10% of the limit with minimum of Rs. 7.00 lakh.

TLs above Rs. 25 crore – 1.00% of the limit with minimum of Rs. 30.00 lakh.

Small and Marginal farmers, Government sponsored schemes are exempted from levying upfront fee. For all other borrowers, charges are applicable as per guidelines.

Crop loans converted as Term Loans (CCTLs) in the areas affected by natural calamities are exempted from levying pre-payment charges in case of pre-payment.

CCTLs are exempted from charging unit inspection charges annually.

Note: All the above service charges are exclusive of service tax. All the above service charges attract service tax as applicable.

All other service charges stipulated vide H.O circular No: 212 Ref.No: 26/13 Dt: 05.09.2015 shall hold good for advances pertaining to agriculture also.

190

AGRICULTURE LOANS - FIXATION OF REPAYMENT PERIOD (HO Cir. No.326, Ref.No.19/40 dated 05.11.2013)

A) Repayment linked to Harvest: (M=Monthly, Bi-M=Bi-monthly, Q=Quarterly, HY=Half Yearly, Y=Yearly

S No Activity

Repayment schedule

Repayment period (inclusive of

gestation) (Years)

Gestation period (Years/ Months)

Installment periodicity

Farm mechanization 1 Tractors /Combine Harvesters etc., 9 5/11M HY/Y 2 Power tillers 7 5/11M HY/Y 3 Agri implements/plant protection

equipment 3 5/11M HY/Y

4 Multi crop thresher/Paddy thresher/Ground nut decorticator etc

5 5/11M HY/Y

5 Kisan chakra 5 - M/Bi-M/Q/HY / Y Land development 6 Land Development 5 1Y HY/Y 7 Farm ponds 5 1Y HY/Y Minor Irrigation 8 Dug wells /Bore wells 15 23M HY/Y 9 Electric Motors/Oil Engines /

submersible pump sets 9 5/11M HY/Y

10 Pipelines 5 5/11M HY/Y 11 Drip irrigation(as per crop) 5-10 5/11M HY/Y 12 Sprinkler irrigation 5 5/11M HY/Y Horticulture 13 Banana(normal suckers & tissue

culture) 3 1Y Y

14 Papaya 3 9M Y 15 Pomegranate 6 3Y Y 16 Grapes 8 3Y Y 17 Sapota /Cashew 10 6Y Y 18 Mango/Guava /Sweet orange 12 6Y Y 19 Coconut 12 7Y Y 20 Oil palm 12 5Y Y Forestry 21 Forestry-Bamboo/Teak 8 5Y Y 22 Casuarina /Subabul 4 3Y Y 23 Eucalyptus 6 5Y Y Aqua culture 24 Fresh water fish culture /Prawn

culture 5 - Y

191

Others 25 Vermi compost 5 1Y Y 26 Mushroom cultivation 5 1Y M/Q 27 Plough bullocks & Bullock carts 5 5/11M HY/Y 28 Land purchase scheme 7-15 2Y HY/Y 29 Estate purchase loans and purchase

of poultry units/fish tanks/ Horticultural plantations

7-9 (can be extended to 15 years in specific cases)

- M/Q/HY/Y (based on

activity/generation of Incomme)

30 Kisan Tatkal scheme 3-5 5/11M HY/Y 31 Loans to farmers for purchase of

renewable Energy equipments for agriculture & allied activities

a) Solar pump sets b) Solar water heaters c) Solar Home lighting

5-7 3-5 3-5

- - -

Y Y Y

B) Repayment NOT linked to Harvest:

S No Activity

Repayment schedule Repayment period

(inclusive of gestation) (years)

Gestation period (years/months)

Installment periodicity

Agrl-allied activities 32 Poultry (layers) 8 1Y M 33 Poultry (broilers) 5 3M M/BI-M 34 Poultry (broiler hatcheries) 8 1Y M/Q 35 Emu Birds 6 2Y Y 36 Dairy (up to 5+5 animal units) 5/6 3M M 37 Dairy (Big units ) 8 1Y M 38 Female calf rearing 5 2Y M 39 Sheep /Goat rearing/Ram lamb

rearing 6 1Y Y

40 Piggery(breeding/ fattening unit) 5 1Y Y 41 Sericulture

(Mulbery cultivation & rearing) 6 1Y Y

42 Bee keeping 5 6 M HY/Y Others 43 Dairy Agents

Loans upto Rs.2.00 lacs Loans above Rs.2.00 lacs to Rs.3.00 lacs

2Y3M 4Y3M

3M 3M

M M

43 Sheep agents 3Y3M 3M M 44 Agri-clinics & Agri-business centres 5-10Y 2Y M/Q/HY/Y 45 Rural Godowns 15Y 1Y3M M/Q

192

45a Purchase of Rural Godowns 5-10Y (or) remaining life of the Godown as certified by the Engineer whichever is less.

- M/Q

45b Repairs to Rural Godowns 3-5 Y (or) remaining life of the Godown as certified by the Engineer whichever is less.

- M/Q

Note: For any other scheme not specified here, NABARD repayment schedule to be followed.

• System classification of NPAs- Approach pertaining to Agricultural Advances: Detailed guidelines were given in HO Cir.No.409, Ref.No.19/37 dated 23.02.2012.

Poultry Finance

• Waiver of Insurance of Birds: Branches should obtain specific declaration from the borrower regarding waiver of insurance of birds and loss incurred, if any, can be met from his own sources and minimum 150% collateral security coverage should be obtained. (HO Cir.No.36, Ref.No.19/4 dated 26.04.2012.)

• Risk Mitigation Fund: (HO Cir.No.64, Ref.No. 19/9, dated 03.06.2015)

A Risk Mitigation Fund has to be created in lieu of insurance of birds. Borrower/firm has to contribute to Risk Mitigation Fund (RMF) @Rs.3.50 per bird per annum in lieu of insurance of birds in addition to collateral security of at least 75%.

The annual RMF is to be collected upfront per annum or on monthly basis from the borrower (as per their choice) and kept as recurring deposit with the Bank for 3 years under lien to the Bank. On maturity, the proceeds should be kept as term deposit for 5 years under lien to Bank and the same bas to be utilized for meeting the emergencies like outbreak of diseases to reduce the Bank loan outstanding.

Assessment of Working Capital Limits (Parent Birds): (HO Cir.No.415, Ref.No.19/43, dated 03.03.2016)

Assessment of OCC limit is to be made duly considering the value of the birds upto point of laying, where there is no term loan finance made against the birds, as a component of working capital requirement along with Feed consumption method. Drawing power will be arrived based on the value of existing strength of the birds and available stock (feed & feed ingredients etc.,).

Avg. feed requirement of the Poultry bird is 140 gms per day

Avg. cost of Breeding bird feed as per the prevailing market rate is Rs.26000/- per MT.

193

Assessment of working capital limit (Commercial layers)- Modifications

Existing Guidelines Revised Guidelines

Presently we are assessing working capital limits to commercial layer poultry birds through “Feed consumption method” and value of bird is not taken into consideration for assessing working capital limit but we are considering the value of the bird for arriving Drawing power where there is no term loan financed against the birds.

Assessment of OCC limit is to be made duly considering the value of the birds upto point of lay, where there is no term loan finance made against the birds, as a component of working capital requirement along with Feed consumption method. Drawing power will be arrived based on the value of existing strength of the birds and available stock (feed & feed ingredients etc.,).

Avg. feed requirement of the Poultry bird is 140 gms per day

Avg. cost of commercial layer bird feed as per the prevailing market rate is Rs.18000/-MT

(vide HO Cir.Lr.no.666/19/1766

Dt: 03.03.2014.)

No change

No change

Revised Collateral security norms on Agricultural Advances: Salient features of revised collateral norms:

1. Reduction of existing collateral security norm equivalent to 100% of loan amount to 75% of loan amount. Hence, borrower has to offer minimum of 75% collateral security for the loans to be availed with us.

2. The aggregate commitment per borrower without collateral security has been enhanced from Rs.1,00,000 to Rs.1,50,000 under Agricultural advances for existing borrowers.

3. Incase of borrowers with prompt repayment track record of 3 or 5 years, the limit exempted under collateral security was increased from Rs 1.50 / 2.00 lacs to Rs 2.00/ 3.00 lacs. Otherwise (ie without prompt repayment track record), the borrower has to offer minimum of 75% of collateral security as against the existing norm of 100% collateral security requirement.

4. In order to encourage finance under Kisan chakra and solar pumpset loans, the collateral security norms were liberalised and there is no collateral security requirement for an aggregate limits up to Rs. 500,000/- to the existing borrowers.

5. The categories which are newly added to Agriculture like Agri infrastructure and Ancillary activities, the collateral norms prescribed by MSME / CMRD are applicable from time to time.

6. The delegation powers for deviation in collateral security norms were liberalized and upto including 50% collateral coverage can be accepted by the ZLCC-A and CLCC upto their sanctioning powers.

All Other details refer HO Cir.No. 207, Ref.No.19/22 dated 18.08.2016

194

Revision in Rates of Agricultural Advances as per MCLR (HO Cir.No.05, Ref.No.19/1 dated 01.04.2016)

“Desk Guide for Agricultural Finance” compiling various papers to be obtained/observed from the farmers at the time of application, appraisal, documentation and post sanction monitoring of each product under Agricultural credit is placed under our bank’s intranet portal under the Head-Departments-RPDD.

Verification of land records submitted by the farmer with Bhoomi portal, 10(1) adangal, 1B register, and Pahani , while sanctioning short term Agricultural loans such as Crop Loans/KCC, Pisciculture etc; and land based activities under Agricultural Term Loans .

All other details refer Ho Cir.No. 37, Ref.No. 19/4, dated 08.05.2014

Differential Rate of Interest Scheme DRI scheme is basically designed to cater to the financial needs of the vulnerable and poorer sections of the society with low levels of income.

Eligibility:

• Individuals whose annual family is not exceeding Rs 18000/- in rural areas and Rs 24000/- in urban and Semi urban areas.

• The loan limit under DRI is Rs 15,000/-(other than housing) and limit for housing loan under DRI is Rs 20,000/-for SC/ST Beneficiaries.

• The loan limit for the differently abled persons under the scheme is Rs 15000/-.

All other guidelines refer HO Cir.No.324, Ref.No.28/10 dated 04.11.2013.

New Products of Agriculture Sector 1. Scheme for financing farmers for purchase of land for Agricultural purpose.

2. Estate purchase loans.

3. Loans for Agricultural purpose against Gold/Silver.

4. Kisan all-purpose tem loan.

5. Kisan Tatkal Scheme.

6. Loan to farmers for purchase of Renewable Energy Equipments (Solar Pump sets/Solar Water Heaters/Solar Lighting).

Product wise detailed guidelines refer Ho Cir.No.375, Ref.No.19/38 dated 10.12.2012.

195

Important Circulars Issued by Priority Sector (RP & D) 1. Kisan Credit Card (KCC):

S.No Subject Reference

1 Revised Kisan Credit Card Scheme – Master Circular Cir.No.159,Ref.No.19/20 dated 19.07.2012.

2 Financing crop loans as per scale of finance. Cir.No.04, Ref.No.19/02 dated 01.04.2013.

3 Revised Kisan Credit Card Scheme -- Revised Guidelines.

Cir.No.209,Ref.No.19/29 dated 17.08.2013.

4 Issuance of Rupay Kisan Cards to all the eligible KCC accounts holders- objectives and features.


2. Agricultural Gold Loans:


1 New Product- Gold Loans for Agricultural Purpose without interest subvention/additional interest subvention for prompt payment.


2 Gold Loans for Agricultural Purpose- Comprehensive guidelines- Master Circular


3 Enhancement of Agricultural Gold Loans limit from Rs.1.00 lakh to Rs.3.00 lakh per framer


4 Interest Subvention Scheme- Monitoring of end-use of Agricultural Gold loans


5 Agricultural Gold loans (both subvention and non subvention) - increasing in lending rate per gram.


3. Joint Liability Groups (JLGs) / Rythu Mitra Groups (RMGs) and Loan eligibility cards (LEC):


1 Financing of Rythu Mitra Groups (RMGs) - scheme guidelines.

Cir.No.184, Ref.No.19/10 dated 19.08.20014.

2 Guidelines for financing Joint liability Groups of Tenant Farmers.

Cir letter No. 666/19/168 dated 17.07.2009

3 Financing to Licensed Cultivators (Tenant farmers) through Loan Eligibility Cards (LECs) in A.P. State & modifications in security norms.

Cir.No.118, Ref.No.19/09 dated 12.07.2011 & Cir.No.138, Ref.No.19/11 dated 23.07.2011.

4 Financing of Joint farming groups- “Bhoomi Heen Kisan” Cir.No.297,Ref.No.19/29 dated 26.11.2014.

5 Issue of Certificate of Cultivators to the Tenant Farmers- for availing Bank Loan/ Input Subsidy/Crop Insurance by the LEC holder/Tenant farmer- Operational guidelines.(A.P. State Branches only)

Cir. Lr.No. 666/19/166 dated 04.07.2016

196

4. Pisciculture :


1 Working capital limits to farmers on lease agreements (registered and unregistered) revision/modification of discretionary powers & modification of guidelines.


2 Secured overdraft to Pisciculture farmers-“Matsya Kisan Rakshak”


5. Kisan Chakra:


1 Kisan Chakra (Two wheeler/ Four wheeler)- Master Circular

Cir.No.405, Ref.No.19/31 dated15.12.2003 & Cir.No.546, Ref.No.19/41 dated 05.03.2004.

2 Kisan Chakra- Modification in existing guidelines Cir.No.25, Ref.No.19/07 dated 16.04.2013.

3 Special incentive campaign- Reduction in interest rates on par with retail credit department from time to time.


6. Kisan Bandhu:


1 Kisan Bandhu (Tractor finance)- Master Circular Cir.No.438, Ref.No.19/34 dated 31.12.2003

7. Interest rates on Agricultural Advances :


1 Revision in rates of interest on Agricultural Advances Cir.No.29, Ref.No.19/8 dated 18.04.2013.

2 Revision in rates of interest on Agricultural Advances Cir.No. 508, Ref.No.19/56 dated 18.03.2014.

3 Revision in interest rates on Agricultural Advances as per MCLR.


197

8. Collateral security norms on Agricultural Advances :


1 Revision in collateral security norms for Agricultural Advances


9. Pradhan Mantri Fasali Bhima Yojana (PMFBY):


1 PMFBY-Operational guide lines Cir.No.33, Ref.No.19/2 dated 21.04.2016.

2 Upload individual farmer wise details in crop insurance portal for loanee and non loanee farmers.

Cir.No. 165, Ref.No.19/18 dated 29.07.2016.

10. Kisan Sampathi


1 Produce loans under Kisan Sampathi- Modification in existing guidelines.


2 Rural Warehousing-lending against negotiable warehouse receipts.


3 Rural Warehousing- Accreditation of warehouses and registration with WDRA.


4 MOU with Central warehousing Corporation (CWC)-Financing to farmers and others against warehouse receipts issued by CWC.

Cir.No.338, Ref.No.19/34 dated 22.12. 2014.

5 MOU with M/s STAR Agri warehousing and collateral management limited for collateral management services.

Cir.No.413, Ref.No.19/42 dated 01.03.2016

11. Poultry :


1 Master Circular on Poultry Finance Cir.No.245, Ref.No.19/21 dated 21.10.2011.

2 Insurance of Poultry Birds Cir.No.64, Ref.No.19/9 dated 03.06.2015.

3 Guidelines on financing to poultry breeding (Parent Birds) Units- Assessment of working capital limits - Modification of guidelines.


198

12. New Products :


1 New Products to meet the credit requirement of farmers. Cir.No.375, Ref.No.19/38 dated 10.12.2012.

2 DIT Guidelines- New Products to meet the credit requirement of farmers.


13. Self Help Groups (SHGs) :


1 Cash Credit facility to SHGs Cir.No.339, Ref.No.19/28 dated 30.12.2011.

2 Common Application form for SHGs for opening Savings a/c and loan documentation.


3 Master Circular- Deendayal Antyodaya Yojana- NRLM Cir.No.151, Ref.No.19/15 dated 21.07.2016.

4 DAY-NRLM-Aajeevika Interest Subvention Scheme Cir.No.242, Ref.No.19/27 dated 21.09.2016.

14. Rural Godowns :


1 Kisan Samraksha Scheme-Scheme for financing Rural Godowns- (Gramin Bhandaran Yojana) Master Circular


2 Kisan Samraksha- Scheme for financing Rural Godowns- Gramin Bhandaran Yojana)- Revised guidelines


3 Capital Investment subsidy for construction /renovation of Rural Godowns- Revised normative cost and ceiling on maximum subsidy


4 Kisan Samraksha “– Extension of “Kisan Samraksha “scheme for the purchase of Rural Godowns or To undertake repairs to the existing Rural Godowns.

Cir.Lr.No.666/19/76.5/034/04 dated 11.01.2010.

5 Construction/ Renovation of Rural Godowns- Clarifications issued by GOI.


199

15. NABARD SCHEMES :

S.No Subject Reference 1 Capital subsidy scheme for Installation for solar

Photovoltaic lighting system-operational guide lines Cir.No.451, Ref.No.19/47 dated 30.03.2016.

2 Capital Investment subsidy Scheme commercial production units of organic inputs under National project on Organic Farming- Continuation of scheme during 2016-17.


3 Agriculture Marketing Infrastructure (AMI) - Sub Scheme of integrated scheme for Agriculture Marketing (ISAM) - Continuation of the scheme during the year 2016-17 for new projects of SC/ST and NER.


4 Capital Subsidy Scheme for promoting Solar Photovoltaic Water Pumping system for Irrigation purpose- Decision conveyed by MNRE, GOI for the year 2016-17.


5 Agriclinics and Agribusiness centers (ACABC) scheme- Continuation for the year 2016-17

Cir.No246, Ref.No.19/28 dated 22.09.2016.

6 Dairy Entrepreneurship Development scheme (DEDS)- Continuation for the year 2016-17


7 Equity Grant fund (EGF) and Credit Guarantee fund scheme for farmer producer companies (CGFFPC)


16. Master Directions issued by RBI -2016-17:

S.No Subject Reference 1 Relief measures by Banks in areas affected by Natural

Calamities Cir.No.130, Ref.No.19/10 dated 06.07.2016.

2 Credit facilities to Minority communities Cir.No.134, Ref.No.19/11 dated 13.07.2016.

3 Credit facilities of Scheduled Castes & Scheduled Tribes Cir.No.135, Ref.No.19/12 dated 13.07.2016.

4 Priority sector lending Targets & classification Cir.No.142, Ref.No.19/13 dated 16.07.2016.

5 Lead Bank Scheme Cir.No.148, Ref.No.23 /01 dated 19.07.2016.

6 Bank loans to MFIs for onward lending –Qualifying Asset- Revised loan limit

Cir.No.182, Ref.No.19/ 20 dated 04.08.2016.

7 Deendayal Antyodaya Yojana- National Rural Livelihoods Mission (DAY-NRM)


8 Deendayal Antyodaya Yojana- National Urban Livelihoods Mission (DAY-NULM)


9 SHG Bank Linkage Programme Cir.No.157, Ref.No.19/ 17 dated 21.07.2016.

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Pradhan Mantri MUDRA Yojana (PMMY)

Pradhan Mantri Mudra Yojana was launched by Hon’ble Prime Minister on April 8, 2015, to ‘fund the unfunded’ by bringing such enterprises to the formal financial system and extending affordable credit to them.

All Branches of Andhra Bank are sanctioning Loans under PMMY The key features of MUDRA loans are given below

1. MUDRA Loans are

• Loans sanctioned To Non-Farm Sector on or after 08.04.2015

• With Limit up to Rs. 10.00 lacs

• For Manufacturing, Service and Trading activities

2. Categories under MUDRA

Category Loan Amount

Shishu loans up to Rs.50,000/-

Kishore loans above Rs.50,000/- and up to Rs.5.00 lakhs

Tarun loans above Rs.5.00 lakhs and up to Rs.10.00 lakhs

3. Collateral Security: NIL

4. Guarantee: NIL

Category Shishu Kishore Tarun

Rate of Interest MCLR

Applicable as per extant guidelines

MCLR + 1.80% p.a.

Processing Charges/ Upfront fee

Waived 50% concession on applicable Processing/Upfront fee

Unit Inspection Charges

Waived Applicable as per guidelines

Ledger Folio Charges Waived Applicable as per guidelines

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Stand Up India Scheme

Stand-up India Scheme launched on 05.04.2016. It is directed that each Bank Branch shall sanction minimum two loans during the current financial year one loan to SC/ST and one to Woman entrepreneur.

The Salient features are

Eligibility: Greenfield Enterprises

SC, ST & Women Borrowers

Loan Amount: Rs. 10 lacs to Rs. 1.00 crore

Security/Credit Guarantee In addition to mortgage/hypothecation of Primary Asset acquired out of loan, the loan may

also be secured by collateral security

OR

Credit guarantee is available through NCGTC (National Credit Guarantee Trustee Company Ltd), (modalities yet to come)

1. Under the scheme applicants can apply for the loan in the following three ways

• Directly at the branch or

• Through SIDBI’s Stand Up India Portal (www.standupmitra.in) or

• Through the Lead District Manager (LDM)

2. SIDBI’s standupmitra portal is the crucial interface layer for the applicants, LDMs, Banks, various Handholding Agencies and Stand-Up Connect Centres to connect among themselves.

3. All our Branches have logged into the portal a requirement stipulated by DFS/MFS

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CGTMSE CGTMSE (Credit Guarantee fund Trust for Micro and Small Enterprises) is setup by GoI, & SIDBI in Aug’2000 to make collateral free credit facilities available to MSEs(Micro & Small Enterprises). As per loan policy guidelines of our bank, for all the credit facilities upto Rs 10 lakh sanctioned for MSE borrowers, it is mandatory that no collateral security shall be accepted and all such credit facilities must be covered under CGTMSE. As per RBI guidelines, MSE advances guaranteed by CGTMSE will attract zero risk weight for the guaranteed portion and no provision is to be made for the guaranteed portion in case the advances covered under CGTMSE, becomes NPA. Eligibility: Under CGTMSE, guarantee cover is provided by the trust for the credit facilities to an extent of Rs 100 lakh that have been sanctioned without any collateral security and/or third party guarantees to all new and existing Micro and Small Enterprises (both Mfg as well as services) except Retail Trade. Credit facilities sanctioned to an eligible borrower with rate of interest more than 4% over Base Rate are not eligible to cover under CGTMSE [Ceiling with regard to interest rate linked to MCLR is yet to be communicated by CGTMSE]. Further, loans sanctioned under Agriculture segment and SHGs are also not eligible to cover under CGTMSE.

Extent of Guarantee: The extent of guarantee provided by the trust is based on the category of the borrowers/location of the unit and amount of credit facility being covered under guarantee. The same is as under:

Category Maximum extent of guarantee where credit facility is

Upto Rs 5 lakh Above Rs 5 lakh & upto Rs 50 lakh

Above Rs 50 lakh & upto Rs 100 lakh

Micro Enterprise* 85% of the amount in default subject to a maximum of Rs 4.25 lakh

75% of the amount in default subject to a maximum of Rs 37.50 lakh

50% of the amount in default subject to

a maximum of Rs 50 lakh

Women Entrepreneurs/ Units located in NE region(incl. Sikkim) {other than credit facilities upto Rs 5 lakh to Micro Enterprises}

80% of the amount in default subject to a maximum of Rs 40 lakh

All other categories of borrowers

75% of the amount in default subject to a maximum of Rs 37.50 lakh

* As per MSMED Act 2006, a Micro Enterprise (Mfg) is defined as a unit engaged in manufacturing/production/preservation of goods with investment in plant and machinery upto Rs 25 lakh and Micro Enterprise(Service) is defined as a unit engaged in providing/rendering of services with investment in equipment upto Rs 10 lakh. Amount in default means the principal and interest amount outstanding in the account(s) of the borrower in respect of term loan and amount of outstanding working capital facilities (incl. interest) as on the date of account becoming NPA or the date of lodgment of claim application whichever is lower subject to a maximum of amount guaranteed. Credit facilities sanctioned beyond Rs 100 lakh to a single eligible borrower can also be covered under CGTMSE provided that the entire amount sanctioned is without collateral and third party guarantee and is otherwise eligible to cover under the scheme. However, the limit that shall be covered under guarantee will be restricted to Rs 100 lakh only even though the credit facility sanctioned is above Rs 100 lakh i.e., maximum risk borne by CGTMSE is restricted to Rs 50 lakh only.

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Procedure for covering eligible accounts under CGTMSE:

Branch to send the filled in CGTMSE application form (available in our bank’s portal) for all the eligible accounts along with a copy of sanction letter to the respective Zonal Office. Please note that in case of credit facilities of Rs 10 lakh & above, furnishing of IT PAN is mandatory [Ceiling is proposed to be reduced to Rs 5.00 lakh].

ZO will inturn lodge the application online through CGTMSE website (www.cgtmse.com) and inform you the guarantee fee payable(as detailed below) as per the DAN (Demand Advisory Notice) raised by CGTMSE

Branch to debit the borrower account and send a DD (fvg Credit Guarantee Fund Trust for Micro and Small Enterprise) of the corresponding DAN amount to ZO and the same will be submitted to CGTMSE by ZO duly obtaining Payment reference ID by entering the DD details in the CGTMSE webisite.

Thereafter, every year the AGF/ASF(Annual Guarantee Fee/Annual Service Fee) as raised by CGTMSE will be informed to respective ZOs by HO and ZOs inturn will inform the same to the branches. Branches have to collect the corresponding amount from respective borrowers and send to ZO and ZO to HO and from HO, the overall consolidated amount will be remitted to CGTMSE.

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Various Time Norms:

Note: It is to be ensured that the status of the credit facilities covered under guarantee and have subsequently become NPA are changed NPA in the website of CGTMSE within subsequent quarter of the account becoming NPA (i.e., if the account has became NPA in the months of JAN/FEB/MAR, the NPA status of the account must be updated in the CGTMSE website before the quarter ending by June).

Note: Lock-in period is 18 months from either date of last disbursement of the loan or the date of payment of guarantee fee in respect of the credit facility, whichever is later.

Coverage of Account under CGTMSE

Payment of Guarantee Fee

Updation of NPA details in the

website

Lodging of claim/invocation of the guarantee

Within subsequent financial quarter from sanction (i.e., loans sanctioned in Mar /Jun/Sep/Dec quarters must be covered under CGTMSE within

Within 30 days from the date of first disbursement or 30 days from the date of generation of DAN, whichever is later

Within subsequent financial quarter from the date of NPA (i.e., status of A/c that have become NPA in Mar /Jun/Sep/Dec quarters must be

Within a maximum period of 2 years from the date of NPA, if the NPA date is after lock-in period or within 2 years from the expiry of lock-in

Guarantee is in force Lock-in period is since elapsed Account is classified as NPA Advance is recalled and legal

proceedings have been initiated

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ABhivruddhi Scheme [Cir No 398 Ref 52/15 dt 02.01.14, Cir No 213 Ref 52/09 dt 24.09.14 & Cir No 84 Ref 52/3 dt 12.06.15 & Cir No.233, Ref. 26/16 dt : 28-09-2015.]

Purpose To provide Working capital (both FB & NFB) and Term loan finance to MSE borrowers.

Eligibility Applicants engaged in Manufacturing and/or service activities eligible as per MSMED Act 2006.

The applicant should have minimum of 2 years standing and profit making for the past 2 years.

We should be sole banker to the borrower. Multiple/Consortium/JLA banking arrangements are not to be entertained in this scheme.

New entrants can also be considered (for limits upto Rs 1.00 Crore only) provided the estimates/projections are reasonable.

Quantum of loan Maximum Rs 3.00 Crs (Rupees three crores only)

Method of assessment Term loan: Maximum 75% of invoice value shall be fixed as TL limit.

Working Capital: Not more than 25% of the assessed turnover shall be fixed as credit limit. Projected turnover should be inline with the earlier performance of the unit and be realistic. Estimated/Projected sales performance more than 30% of the last two years average will not be considered for arriving eligibility of the loan.

The existing turnover shall be obtained by the following methods based on the limit applied/actual turnover as under:

Parameter Requirement

Limit applied Actual turnover

Above Rs 10.00 lakh & upto Rs 25.00 lakh

Upto Rs 1.00 Cr Statutory returns like sales tax returns, VAT returns, etc., along with declaration from the borrower

Above Rs 25.00 lakh & upto Rs 3.00 Crs

Above Rs 1.00 Cr

Audited Balance Sheet

Margin 10% on liquid securities like Term deposits of our Bank/NSCs/LIC policies

25% on non-agricultural land and buildings

Rural Non agricultural properties (enforceable under SARFAESI) can also be accepted for limits upto Rs 1.00 Cr provided the value of security is 200% of the limit.

For other details like primary/collateral security requirement, delegation of powers etc., kindly refer the circulars cited above.

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List of Private Cold Storages Approved for the purpose of extending loans against merchandise against their receipts

ZONE: GUNTUR S.No. Branch Name of the Cold Storage

1. Sattenapalli A.B. Farmers’ Service Co-op Society Cold Storage Pvt. Ltd

2. Arundelpet Venkateshwara Cold Storage Pvt. Ltd

3. Arundelpet Guntur Cold Storage (P) Ltd.,

4. Brodipet Giridhar Cold Storage

5. A.T.Agraharam GSR Cold Storage

6. Rentachintala Palnadu Cold Storage

7. Guntur Panchamukha Cold Storage Pvt.Ltd.

ZONE: KURNOOL

1. Nandyal Nandi Cold Storage Pvt. Ltd

2. Hindupur Premier Cold Storage Pvt. Ltd

ZONE: VIJAYAWADA

1. Patamata Velagapudi Cold Storage Pvt. Ltd

2. Patamata Thripuramba Cold Storage Pvt. Ltd

3. Ibrahimpatnam Sphoorthi Cold Storage Pvt.Ld.

ZONE: NIZAMABAD

1. Nizamabad Vineet Cold Storage Pvt Ltd

2. Hyderabad Road

LVS Cold Storage Pvt Ltd

3. Hyderabad Road

K S Cold Storage

4. Hyderabad Road

S L N S Cold Storage

ZONE: WARANGAL

1. Khammam Wyra Cold Storage Pvt Ltd

2. Madhira Sri Matha Cold Storage Pvt Ltd

3. Madhira Ganesh Cold Storage

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Education Loans (Priority Sector) Loans to individuals for Educational purposes including vocational courses up to Rs.10 lacs irrespective of the sanctioned limit will be considered as eligible for priority sector.

For o p e r a t i v e guidelines in the revised I B A Model Educational Loan Scheme for Higher Studies in India or Abroad and Educational L o a n s for Vocational Courses p lease refer HO Cir.NO.86 Ref.53/6 dated 28-05-2012, Cir No.262 Ref. No.53/24 da ted 27.09.2012 and Cir No.142 Ref No.19/13 Dated.16.07.2016.

AB Professional Loan Scheme for Chartered Accountants, Architects, Engineers, Valuers, Management/Financial Consultants, Company Secretaries, Cost Accountants to establish /renovate Office premises, furnishing , to purchase tools, equipments & books, expenses relating to travel for professionals, working capital for carrying out day to day operations.

Loan facility is either Term Loan or Overdraft o r both depending upon the purpose of credit. Maximum amount of loan under the scheme is Rs.10.00 lakhs with a maximum repayment period of 60 monthly installments for overdraft – one year Interest Rate is MCLR + 3.30 % i.e. 9.55 + 3.30 = 12.85%

For more details refer HO Cir No.377 Ref. No.53/18 dt. 30.01.2012

Doctor Plus Scheme: (HO Cir No.008/53/01 dt.05.04.2012)

The maximum exposure under the scheme: Rs.20 lakh irrespective of area of classification.

Please refer the above mentioned circular for further improvements in the scheme.

Housing Loans (Retail Credit) Detailed guidelines given in HO Cir No.261 Ref. No.53/23 dt.27.09.2012.and Ho Cir No.42 Ref No.53/5 dated 12.05.2015]

Interest Rates on Housing Loans:

Loans upto Rs.75.00 Lakhs – MCLR + Spread (9.55 + 0.05) = 9.60% p.a.

Loans above Rs.75.00 Lakhs - MCLR + Spread (9.55 + 0.30) = 9.85% p.a.

HL – Supplementary Finance – Loans for Repairs/Additions etc.,

(HO Cir. No.34/53/2 dt.11.05.2015)

For age of house up to 5 years maximum amount is Rs.10.00 lakhs and above 5 years and up to 25 years of age of house maximum amount of loan is Rs.15.00 lakhs Zonal Office Powers Rs.25.00 lakhs, and the proposed supplementary loan should not be more than 80% of the value of the property for loan unto Rs.75.00 lakhs and 75% of the value for loans above Rs.75.00 lakhs as on date with 25% margin of estimated cost. Discretionary powers Cir.No.78/53/4 dt.24.05.2016 to follow.

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In case of Housing Loans sanctioned against agreement on sale, it is directed that Branches have to obtain supplementary legal opinion along with certified copy of the document and search report/fresh EC (reflecting the present sale) after executing sale deed. It should be ensured that the documents are vetted by Law Officer of controlling office for limits above Rs.25.00 lakhs. (HO Cir. No.94 Ref. No.53/7 dt.01.06.2012)

RBI MASTER CIRCULAR Circulated vide HO Cir. No.149/53/14 dt.29.07.2015 on Housing Finance related/Clarifications.

For guidelines regarding Housing Loan counsellors, please refer Circular No.468 Ref No.53/34 dated.18.02.2014 and Cir No.42 Ref No.53/05 dated.12.05.2015.

Property Term Loan/ Property Overdraft (PTL/POD) New scheme introduced for sanction of loan against property by replacing existing Mortgage Loan.

For detailed guidelines, please follow Cir No.91/53/08 dated 01-06-2016 and circular no. 192/53/13 dated 08-08-2016.

Vehicle Loans to Corporate Clients Cir.No.436 Ref.NO.53/24 dated 24.03.2012 – Four Wheeler loans to corporate clients and firms.

Sno Parameter Organizational clients having credit limits with us.

Organizational clients having operational accounts without any loan limits

1. Eligibility

Should have credit limits with satisfactory conduct for more than one year with our Bank.

Should hold an operative account for more than two years with satisfactory conduct of accounts.

2. Personal guarantee Preferable but can be relaxed by sanctioning authority

Director/Partner/CEO to offer personal guarantee.

3. Income criteria Should be profit making as per latest ABS. (not older to 18 months)

Minimum of Rs.2 lakh profit as per latest ABS not older to 18 months

4. Exposure ceilings as per loan policy

Within 6 times of net worth including proposed exposure as per latest ABS.

Within 6 times of net worth including proposed exposure as per latest ABS.

5. Maximum loan amount Rs.50 lakh subject to a cap upto three times of net profit as per latest ABS.

Rs.25 lakh subject to a cap upto two times of net profit as per latest ABS.

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Non Agricultural Gold Loans

Advance rate against Gold Ornaments for both Agricultural & Non Agricultural:

Purity

22 Carat

Revised Amount

2000/- per gram or 75% of market value whichever is less.

(Cir No.100 Ref No.53/9 Dated.13.06.2016) The rate may vary from time to time.

C ir No.413 Ref No : 53/20 Dated. 27.02.2012 :Gold loans against spurious gold

ornaments precautions to be taken.

Cir.No.259 Ref.No.53/11 dated 04.11.2011 (Retail Credit) dealt with precautions to be taken

to arrest frauds in retail segments like Gold Loans, Vehicle Loans, Housing Loans etc.,

Cir No.206 Ref No.53/13 Dated.22.09.2014 - Parameter wise guidelines for sanction of Non

Agricultural Gold Loans were issued in Cir No.206 Ref No.53/13 Dated.22.09.2014.

Cir No.395 Ref No.53/35 dated 15-02-2016: Launching of Special Scheme “AB NAGL-

SUPREME” for 6 months tenor.

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Appraising Charges on Advances against Gold Ornaments (NAGL) Remuneration Payable to Gold Jewel Appraisers

Parameter GuidelinesFor loans upto Rs.2.00 lakhs: The charge is 1% per annum to be payable by the

borrower proportionate to the period of loan outstanding.

The applicable amount upto 12 months shall be collected from the borrower or deducted from the loan proceeds at the time of first disbursement. 1/3rd of the debited amount subject to a maximum of Rs.500/- per account shall be paid to the appraiser (appraisal charge) and the remaining is to be taken to Bank`s income account (processing charge).

For loans above Rs.2.00 lakhs: The charge shall be 0.50% per annum and half of the amount debited subject to a maximum of Rs.600/- shall be paid to the appraiser (appraisal charge) and the remaining amount shall be taken to Bank`s income account (Processing Charge).

AB NAGL SUPREME One time appraising charges at 0.50% of the sanctioned limit, which is appropriated between appraiser and bank in the ratio of 50:50 with a cap of Rs. 750 to the appraiser irrespective of loan amount. Service Tax shall be applicable as per the guidelines. The charges should be debited to the NAGL loan account.

Cash credit/Over draft. Appraising charges as per the guidelines issued by bank from time to time and the portion to appraiser is Upto Rs.1.00 lakh Rs.200/- above Rs.1.00 lakh Rs.150 per lakh and maximum of Rs.1,000/- per limit.

Reappraisal Charges

For Loans upto a Tenor of One Year:

Reappraisal charge of 0.15% of the outstanding loan amount subject to a maximum of Rs.250/- per account shall be debited to the loan account and paid to the appraiser. The charges should be collected manually and credit to appraisers account.

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For Loans above a Tenor of One Year: Reappraisal charge of 0.15% of the loan amount outstanding subject to a maximum of Rs.250/- per account shall be paid to the appraiser by debiting Bank`s P&L account. Our Bank's approved appraiser shall do the re-appraisal only, but he should be a person other than the person who has originally appraised the ornaments.

In case the services of an appraiser from other nearb y place are to be utilized, the actual traveling expenses, i.e., Bus fare/ Train fare by II class may be reimbursed to the appraiser.

Reference Circulars

Cir No. Ref.No. Date CirNo. Ref.No. Date Cir No. Ref.No. Date

86 53/6 28.05.2012 262 53/24 27-09-2012 142 19/13 16-07-2016

377 53/18 30.01.2012 008 53/01 05.04.2012 261 53/23 27-09-2012

42 53/5 12-05-2015 34 53/2 11-05-2015 78 53/4 24-05-2016

94 53/7 01-06-2012 149 53/14 29-07-2015 42 53/05 12-05-2015

91 53/08 01-06-2016 436 53/24 24-03-2012 100 53/9 13-06-2016

413 53/20 27-02-2012 259 53/11 04-11-2011 206 53/13 22-09-2014

395 53/35 15-02-2016 002 53/01 04-04-2014 192 53/13 08-08-2016

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GUIDELINES ON NON-PERFORMING ASSETS

In line with the international practices and as per the recommendations made by the Committee on the Financial System (Chairman Shri M Narasimham), the Reserve Bank of India has introduced, in a phased manner, prudential norms for income recognition, asset classification and provisioning for the advances portfolio of the banks so as to move towards greater consistency and transparency in the published accounts. 1. Income Recognition: The policy of income recognition is objective and based on Record of Recovery rather than on any subjective considerations. Income on loans and advances i.e. interest accrued periodically is taken to Profit and Loss A/c on accrual basis in respect of performing assets and in respect of the Non-Performing assets it is not permissible unless the same is actually received/recovered. In other words the accounting system followed is on accrual basis in performing assets and on cash basis on non-performing assets.

a) Performing Asset: A Performing Asset means an asset, which continues to generate income to the bank and not a non-performing asset. In other words it is Standard Asset.

b) Non-Performing Asset: An asset including a leased asset becomes Non Performing when it ceases to generate income for the bank.

A non performing asset (NPA) is a loan or an advance where:

Term Loans Interest and /or installment of principal remain overdue for a period of 90 days.

ODCC Accounts

The account remains ‘out of order’ for one or more of the following reasons: i. If the outstanding balance remains continuously in excess of the

sanctioned limit/drawing power. ii. Where the outstanding balance in the principal operating account is less

than the sanctioned limit/drawing power, but there are no credits continuously for 90 days as on the date of Balance Sheet or credits are not enough to cover the interest debited during the same period.

iii. Stock Statements based on which drawings have been allowed are more than 180 days old.

iv. The regular / ad hoc credit limits have not been reviewed /renewed within 180 days from the due date / date of ad hoc sanction.

Bills Purchased/ Discounted

Bills purchased / discounted remain overdue for a period of more than 90 days. i. The due date shall be date of purchase + normal transit period (NTP)

eg.7 days in case of CBPs. ii. The due date shall be notional due date (NDD) in case of Usance Bills

and in case of Demand Bills-Date of Purchase + Normal Transit Period (NTP).

iii. For FCBP/FBP/FBD the due date shall be arrived at after adding the notional transit period as per FEDAI rules.

Agricultural Loans

In respect of all Agricultural Loans where repayment is linked to harvest, an account will be treated as NPA if the installment of principal or interest thereon remains overdue for two crop seasons for short duration crops and one crop season for long duration crops.

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Date of NPA: Date of NPA is the date on which the overdues or the irregularity crosses 90 days or the date on which account comes under Income Recognition norms.

1. Asset Classification: All assets are to be classified into four types viz., Standard Asset, Sub-standard Asset, Doubtful Asset and Loss Asset.

a. Standard Asset: It is a performing asset. This asset does not carry more than normal risk attached to the business.

b. Sub-Standard Asset: A substandard asset is one, which has remained NPA for a period less than or equal to 12 months.

c. Doubtful Asset: An asset would be classified as Doubtful if it has remained in the sub standard category for a period of 12 months. Doubtful Assets are divided into three categories based on the period

a. Doubtful – I Up to One year b. Doubtful – II Above one year and up to three yearsc. Doubtful – III Above 3 years. d. Loss Asset: A loss asset is one where loss has been identified by the bank or

internal or external auditors or the RBI inspector but the amount has not been written off wholly.

Master circular on prudential norms on Income Recognition, Asset Classification and provisioning Pertaining to advances Cir. No. 259 Ref. No. 45/06 dt.19.10.2015

ASSET STATUS

PROVISION TO BE MADE

A. Sub-Standard

@15% on the total outstanding balance or @ 25% on theoutstanding balance if the realizable value of the security, asassessed by the bank/approved valuers/Reserve Bank's inspecting officers, is not more than 10 percent, ab-initio, of theoutstanding exposure.

B. Doubtful

D- I

D- II

D- III

Secured portion

25%

40%

100%

Unsecured portion

100%

100%

100%

C. Loss @ 100% on the total outstanding

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Unsecured Exposure: Unsecured exposure is defined as an exposure where the realizable value of the security, as assessed by the bank/approved valuers/Reserve Bank's inspecting officers, is not more than 10 per cent, ab-initio, of the outstanding exposure. Exposure shall include all funded and non- funded exposures (including underwriting and similar commitments). Security will mean tangible security properly discharged to the bank and will not include intangible securities like guarantees, comfort letters etc. Unsecured Portion: Portion of the advance, which is not covered by the realizable value of tangible security to which the bank has a valid recourse and the realizable value is estimated on a realistic basis. Exempted Category of Advances: Advances given against Term Deposits, NSCs eligible for surrender, IVPs, KVPs, and Life Policies are not to be treated as NPA, provided adequate margin isavailable. Treatment of Multiple Limits: If one of the facilities enjoyed by the borrower becomes NPA all other facilities enjoyed by the borrower at the same branch or even other branches are to be treated as NPAs. A uniform classification, lowest of all, shall be accorded to all the facilities of the same borrower under asset classification norms. Central Government Guaranteed Accounts: The credit facilities backed by guarantee of the Central Government though overdue may be treated as NPA only when the Government repudiates its guarantee when invoked. This exemption is only in respect of asset classification and not for the purpose of income recognition. State Government Guaranteed Loans: State Government guaranteed advances and investments in State Government guaranteed securities would attract asset classification and provisioning norms if interest and/or principal or any other amount due to the bank remains overdue for more than 90 days. Consortium Advances: Each Bank may classify the borrowal accounts according to its own record of recovery and other aspects having a bearing on the recoverability of the advances. Appropriation of Recoveries in NPA Accounts: In the absence of a clear agreement between the bank and the borrower for the purpose of appropriation of recoveries in NPAs, any recovery shall first be adjusted to charges such as insurance etc and next towards the undebited/ unrealized interest outstanding in the account on the date of recovery and residual, if any, towards principal. NPA accounts in which compromise is accepted and the compromise amount is less than or equivalent to the real account balance, recoveries shall be adjusted to the real account balance through HCOMP menu. NPA accounts in which compromise is accepted and the compromise is more than the real account balance, in such cases, recovery over and above the real account balance shall be credited to P & L Interest on Loans through HCOMP menu

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Branches have to invariably use the HCOMP menu for recoveries under Compromise settlements in the case of Term Loans / ODCC accounts. With respect to TODs in SB/CA entries are to be passed through TM menu.

HCOMP – MENU 1. In case recovery is Full/Final then, invoke CACC to post pending charges if any and

up-to-date interest before using HCOMP menu.

2. Invoke HCOMP menu. Select ‘Add’ function and enter NPA account number for which compromise is approved.

3. Select the recovery type as part or full/final as per sanction terms of compromise. Upon selecting the recovery type the party name appears below the account number. Verify and confirm that the compromise is for the account entered in the ACCOUNT NUMBER field, else enter the correct account number.

4. After the selection of recovery type (Part/Full) System will show the total liability, component of real account and interest suspense amount. Enter the amount of recovery in the field ‘Part Recovery Amount’ or Full Recovery Amount’.

5. Branches / Zones can generate the report by invoking ABREP->ADVANCES->COMPREP

For more details refer CBS Job-card No. 285 dated 29.12.2014

OTS SCHEMES 1. Simplified OTS Scheme : All NPA /TWO a/cs (small loans) classified as Doubtful or Loss as

at the end of previous quarter with real a/c balance of Rs.1.00 lakh (Other than a/cs eligible under Debt Waiver Scheme).

Cir. No.129 Ref. No.45/06 Dt.04.07.2016 2. Special OTS Scheme : All NPA /TWO a/cs classified as Doubtful or Loss as at the end of

previous quarter with real a/c balance of above Rs.1.00 lakh and upto Rs.10.00 lakh (Other than a/cs eligible under Debt Waiver Scheme).

Cir. No.67 Ref. No.45/04 Dt.17.05.2016 3. MSME OTS Scheme : All NPA /TWO a/cs (small loans) classified as Doubtful or Loss as at

the end of previous quarter with real a/c balance of above Rs.10.00 lakh.

Cir. No.67 Ref. No.45/04 Dt.17.05.2016 4. Any proposal not fit in any of the above OTS schemes cans be dealt under

Comprehensive Corporate Compromise Policy. Cir. No.185 Ref. No.45/8 Dt.04.08.2016

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Willful Default A willful default would be deemed to have occurred if any of the following events is noted:

I. The unit has defaulted in meeting its payment/repayment obligations to the lender even when it has the capacity to honor the said obligations.

II. The unit has defaulted in meeting its payment / repayment obligations to the lender and has not utilized the finance from the lender for the specific purposes for which finance was availed of but has diverted the funds for other purposes.

III. The unit has defaulted in meeting its payment / repayment obligations to the lender and has siphoned off the funds so that the funds have not been utilized for the specific purpose for which finance was availed of, nor are the funds available with the unit in the form of other assets.

IV. The unit has defaulted in meeting its payment / repayment obligations to the lender and has also disposed off or removed the movable assets or immovable property given by him or it for the purpose of securing a term loan without knowledge of the Bank.

With respect to identification process of Willful Defaulters our Board has directed to obtain reports from Concurrent Auditors of Branches or Forensic Audit Report before finalizing the Willful Default. Norms for declaring the borrower as a ‘Willful Defaulter’, the mechanism by which the grievance can be addressed if any party feels aggrieved on account of inclusion of its/his/her name in the Willful Defaulters list and the penal measures that can be taken against a Willful Defaulter given, in detail in Master Circular on Identification of Willful Defaulters - Cir. No.184 Ref.No.45/07 dt.04.08.2016

SARFAESI Menu In respect of accounts eligible for SARFAESI, action taken at each stage has to be updated in invoking SARFAESI menu.

SARFLDG – Menu Function Purpose A-Addition To lodge an eligible account for Recovery under

SARFAESI I-Inquiry To inquire the details of an account lodged for

recovery under SARFAESI D-Delete To delete a record lodged for which notice is not

yet generated M-Modify To Modify the details of an account lodged. T-Track For tracking the recovery under SARFAESI R-Report Reports for SARFAESI

SARFNTC – Menu To generate various SARFAESI notices and send the notices (with necessary modifications, if any) to the Authorized officer.

Function Purpose I-Inquiry To inquire the details of an account lodged for

recovery under SARFAESI G-Generate For generating various SARAFESI notices

For more details refer Job card No.324 Dt.02.04.2016

217

List of Recovery Agents Zones / Branches may make use of the services of any empanelled Agency duly confirming the continuation of such Agency from the Zone where it is empanelled. However the Agent / Agency has to execute an Agreement as per Cir. No.185 Ref. NO.45/8 Dt.04.08.2016.

S. No. Name Empanelled by Address Phone No. & E-mail

1 Ramset - The Solution Ahmedabad

Judges Bungalow Road, Bodakdev, Ahmedabad

9979883773

2 Rashidkhan Pathan Ahmedabad

Mahmood Bldg, Rajpura Tolnaka, Ahmedabad

9426177247

3

Abram Enforcement & Recovery Service P Ltd

Bangalore

H.No.24-86/2/4, Aabram House, Anandbagh, Malkajgiri, Hyderabad

9845254390, 8123429952, 8971151617 [email protected]

4 Shreejyothi Finance Berhampur

197/A, 1st Floor, Saheednagar, Bhubaneswar

0674-2548763, 9238540489, 8895957307 [email protected]

5 City Investigation & Detective

Bhubaneswar

Plot No.283/1863, Jayadurga Complex, Near Kalyani Plaza, Patrapada, Bhubaneswar-751019

0674-2116256 09437633914

6 BD Associates Bhubaneswar Andrapur, Cuttack - 753 013 0671-2340800 9437538029

7 Regional Investigation Centre

Bhubaneswar

Ground Floor, Delta House, Rajendranagar, Madhupatna Cuttack – 753010

0671-2340515, 2329548 9337327258, 9437027258

8 Prompt Solution Chandigarh

SCF 26 1st & 2nd floor, Sector 7-C, Chandigarh

9815294100 [email protected]

9 Brahmastra Association Chandigarh

Chamber No.30, 1st Floor, Civil Court Compound, Kanpur


10 SMA Resolutions Services P Ltd

Chennai

4/5, 2nd floor, 4th Cross Street, seethammal colony, Alwarpet, Chennai – 6000018

044-42181814 [email protected]

11 Gokul Resolution Services P Ltd

Chennai

New No.5, Old No.2, Ground Floor, Ramapuram, Ramasamy Street, Saidapet, Chennai.

044-43358226, 9841939294, 7299948650 [email protected]

12 Star Associates Coimbatore

No.9 Padayappa mansion, 5th Cross, Crosscut Road, Coimbatore

9445198938, 9443501944 [email protected]

218


13 Sam Resolutions P Ltd

Coimbatore

184, Rajunaidu Layout, 2nd Street, Gandhipuram, Coimbatore

9585518034, [email protected]

14

Aabram Enforcement & Recovery Service P Ltd

Coimbatore

252/c 1st floor, Malarvizhi Bldg, New Siddha Pudhur, Coimbatore

9848197950, 8220827100, 9364217700 [email protected]

15 Horizon ARS Consultants Coimbatore

No.3 Sai Sruthi Complex, Rararkovil Street, Ramnagar, Coimbatore

9894220161, 8220241067, [email protected]

16 Kommineni Consultants P Ltd

Coimbatore

No.9 Cedar Wood Apts, Plot No.1A, Ground Floor, 4th Main, RA Puram, Behind Sangeeta Hotel, Near Billorth Hospital, Chennai

9791939644, 7660009700, 7899829396, 9006027272 [email protected], [email protected]

17

Sri Vari business Consultants India P Ltd

Coimbatore 173, NGN Street, New Siddapur, Coimbatore.

7373799111, 7373799116 [email protected]

18 Vani Financial Services Eluru

D.No.25-1-42 R Agraharam, Ethu Road, Guntur

7893112202, 0863-2332774 [email protected]

19 RS Enterprises Eluru D.No.24b-1/19/2 Pathebada Main road, Eluru


20 Vani Financial Services Guntur

Prop: Smt Redlapalli Vani, D.No.25-1-42, Sri Lakshmi Nilayam, R-Agraharam, Guntur

7893112202, 0863-2332774 [email protected]

21 SS Wins Services Guntur

Parasa Srikanth, D.No.5-37/155, 4/5 lane, above Tata Capital, Brodipeta, Guntur

8143625888, 0866-2440288 [email protected]

22 Core Asset Organising Services P Ltd

Hyderabad-1

6-3-668/9/A/5R, Kranthi Sikhara Complex, Panjagutta, Hyderabad

9000899533


Hyderabad-1

8-3-1021, Krishna Vihar, HDFC Bank Lane, Srinagar Colony, Hyderabad 500073


24 Cee Queeb Financial Services

Hyderabad-1

D.No.20-114, Shardanagar Colony, Road No.4, Saroornagar Hyderabad

9603165624

219


25 Vision Corporate Solutions

Hyderabad-1 21-66, Uttamnagar, Malkajgiri, Hyderabad


26 Bhrugav Debt Collection Solutions

Hyderabad-1

Flat No.601, Mount Nasir Apt, Beside Ravindrabharathi, Saifabad 500004


27

M/s Cee Queeb Financial Services

Hyderabad-2

D.No.20-114, Shardanagar Colony, Road No.4, Saroornagar Hyderabad

9391681722

28 M/s Kommineni Consultants P Ltd

Hyderabad-2

D.No.8-3-1021, Plot No.24, Krishna vihar, 1st Floor, HDFC bank Land, Srinagar Colony, Hyderabad

7660007484, 9848819161, [email protected]

29 Revathi Associates Hyderabad-2

Plot No.101, New Raghavendra Nagar, Nacharam, Hyderabad.

9032644866

30

Secured Assets Recovery Services

Hyderabad-2

H.No.8-4-17/30, Sairamnagar, Vyshalinagar Post, Champapet, Hyderabad

9866777253

31 M\s SRS Data Processing Centre

Kakinada D. No.7-2-85/4 Yarramilli Street AMALAPURAM

94402 50551 , [email protected]

32 Honest Associates Kochi

Room No.27/62, 2nd floor, Vrindavan apartment Palakad

0491 - 3267823 9142774105, [email protected]

33 Ayier Financial Service Associates

Kochi

41/1593, Near High Court Market Rd, North End Konbara, Kochi

0484-4050800, 9633423488, 9388682041 [email protected]

34 Akash Recovery Services P Ltd

Kolkata

206 C, Jodhpur Gardens, Block 23, Lake Garden, Kolkata - 700045

9038408872, 033-40732699 [email protected]

35 CCC Asset Resolution Co (LLP)

Kolkata

1332, Deshbandhu Gupta Rd, Karol Bagh New Delhi 2, Ho Chi Minh Sarani, Saket Bldg, 4th floor, Room No.4c Kolkata- 700071

9818200909 033-40065244

220


36 Paul's Multideal P Ltd Kolkata

Nischcintapur, PO Rajpur, PS Sonarpur, Dist 24 Paraganas, Kolkata

0353-3202703 / 2521587 9733076132, 9434443418 [email protected]

37 PSS Recovery & Resolution Services

Kolkata 242 B Jaigirhat Rd 1, Bacharpara PS Thakurpukur, Kolkata

033-24670251, 8001430808 , [email protected]

38 M/s Nagendra Associates Kurnool

Flat No.201, Viswanatha Apts, Dharmapet, Kurnool - 518001.

94402 68787 e-mail: [email protected]

39 M/s SM Associates Kurnool

Plot No.576, Raaga Mayuri Green Hills, Near Narayana College, Nannur Village, Nandyal Rd, Kurnool 518002.

e-mail: [email protected] [email protected]

40 Bhavanasee Vehicle Kurnool

Behind Vijaya Milk Dairy, Allagada Road, Nandyala – 518501

[email protected] [email protected]

41 Singh & Singh Legal & Credit Solutions P Ltd

Lucknow PR 197, Nehru Enclave, Gomtinagar, Lucknow

0522-2091103, 9368209957

42 BB Associates Ludhiana

603, Bedi Market, Over Lock Road, Miller Ganj, Ludhiana 141003

0161-2465676, 9878617009, 9878900676. [email protected]

43 Kishore & Gopal Associates

Mahaboobnagar

Plot No.45, D.No.8-7-24, Behind Ramalayam, Hastinapuram Central, Karmanghat, Hyderabad


44 SP Group Agencies Mahaboobnagar

D.no.1-9-14/1, New Mothinagar, Mahbubnagar 509001

9848187060, 08542-2522255 [email protected]

45 Balaji Associates Mahaboobnagar

D.no.503, BSN Reddy Apt., Beside Gowthami Degree College, Near LIC Office,Rajendranagar, Mahbubnagar 509001


46 Sri Venkateswara Solutions

Mahaboobnagar

H.No.4-100/28, Santoshnagar, Yenugonda, Mahbubnagar 509001


47 Surya Associates Mahaboobnagar

D.No.5-5-200/84, Allipuram Road, Sthambani Nagar, Khammam 507001

9948116542, 9949651302 [email protected]

221


48 Luminory Professional Services P Ltd

New Delhi D-12/25-26, 3rd floor, Sector 8, Rohini, New Delhi 110085

011-45647141 8447920206 [email protected]

49 Akash Recovery Services P Ltd

New Delhi

204 DDA Commercial Complex, Phase-1, Jhandewalan Extn New Delhi

011-23634750 / 23634751 8826922044 [email protected]

50 Seva Advisory LLP New Delhi

4, Vikram Vihar Extn, LajPatnagar, New Delhi - 110024

011-26472773/41027140 [email protected]

51 CCC Asset Resolution Co (LLP)

New Delhi 7/3 GF, East Patel Nagar, Delhi 110008

9540410341

[email protected]

52 True Spy Service India P Ltd

New Delhi

566/2, 1st floor, lane No.2, Guru Ramdass Nagar, New Delhi 110092

011-42730144

[email protected]

53 Cee Queeb Financial Services

Nizamabad

D.no.20-114, Saradanagar, Saroornagar, Hyderabad

9959603393

[email protected]

54 Sree Venkateswara Solutions

Nizamabad

Devi Apts, D.No.4/100/28 Bank Colony, Street No.1 Nizamabad.


55 Kishore & Gopal Associates

Ongole

Plot No.45, D.No.8-7-24, Behind Ramalayam, Hastinapuram Central, Karmanghat, Hyderabad

9885616346 3030620000 [email protected]

56 City Services Pune

Shop No.13/14 A, Wing Jai Ganesh Vision Bungalow, Below SBI ATM, Akurdi, Pune


57 Prakash Modi Pune

Flat No.1, Muskan Apts, Ground Floor, Plot No.4/1, Sector 12A, Bonkode, Near Hotel Aswith, Govind CHS, Koperkhairne, Navi Mumbai


222


58

Universal Securities and Investigation Services

Pune

Niraj Singh Kashyap, Mohata Apt., 2nd floor, above SBI, Chhaoni, Katol Rd, Nagpur


59

Dynamic Securities & Investigation Services

Pune

MV Deshmukh, Flat No.2, Devgirisneh Apartment, Vishalnagar, Garkhed Parisar, Opp CADA Office, Aurangabad


60 City Investigation & Detective

Sambalpur

Plot No.283/1863, Jayadurga Complex, Near Kalyani Plaza, Patrapada, Bhubaneswar 751019

0674-2472122, 9437633914 [email protected] [email protected]

61 Tirumalesa Recovery & Seizing Agent

Tirupati D.No.1-490 ASR Nagar, Anantapur

9849790997, 9502782529

62 Kommineni Consultants Tirupati

Flat 413, Annapurna Block, Aditya Enclave, Ameerpet, Hyderabad


63 Murala Agencies Tirupati

D.No.61/7/5-2A, Balajinagar, Krishnalanka Vijayawada



Vijayawada

D.No.4-7-13, Flat No.205, Kommineni Estates, Near Gandhi Statue, Koretipadu, Guntur

7660007487

[email protected]

65 SS Wins Services P Ltd Vijayawada

D.No.67-8-15, NSM School Road Opp Radhakrishna Apts, Patamata, Vijayawada

81432625888, [email protected]

66

Bright Securities & Management Services P Ltd

Vijayawada

S.No.88, Plot no.7, Lakeway Colony, Nizampet, Kukatpally, Hyderabad


67 M/s VR4U Associates Warangal

11-29-112, Second Bank Colony, Warangal

9885470200

[email protected]

68 M/s VEE4Fin Service Pvt. Ltd.

Warangal 11-29-79, Second Bank Colony Warangal


223

List of Asset Investigation & Security Enforcement Agents Zones / Branches may make use of the services of any empanelled Agency duly confirming the continuation of such Agency from the Zone where it is empanelled. However the Agent / Agency has to execute an Agreement as per Cir. No.185 Ref. NO.45/8 Dt.04.08.2016.

S. No. Name Empanelled

by Address Phone No. & E-mail

1.

M/s Asset Recovery Management Yard

Bangalore Zone Hyderabad-I Zone

Head Office : 3-4-529/2/5, Near Reddy women’s College, Narayanaguda, Hyderabad 500027 Branch : No.2/1, 4th Main Road, Tata Silk Farm, Bengaluru 560 004.


2.

M/s P T Security Services Pvt. Ltd.

New Delhi Zone

No.11, II Floor, Govindappa Road, Basavangudi, Bangalore 560 004


3. M/s AABRAM Industrial Services

Bangalore Zone

No38, Richmond Road, Bangalore 560 025


4.

M/s B R B Security Services Pvt. Ltd.

Bangalore Zone

Ltd. No.1060, 6th Cross, Ashoka Nagar, Bengaluru 560 050


5. M/s Shree Jyotee Finance

Berhampur Zone

197/A, 1st Floor, Saheednagar, Bhubaneswar


6. M/s City Investigation & Detective

Bhubaneswar Zone

Plot No.283/1863, Jayadurga Complex Near Kalyani Plaza, Patrapada, Bhubaneswar – 751019

0674-2116256 9437633914

7. M/s B D Associates

Bhubaneswar Zone

Andarpur, Cuttack – 753013

0671-2340800 9437538029

8. M/s Regional Investigation Centre

Bhubaneswar Zone

Ground Floor, Delta House, Rajendra Nagar, Madhu Patna, Cuttack- 753 010

0671-2340515, 2329548 9337327258, 9437027258

224

S. No. Name Empanelled

by Address Phone No. & E-mail

9. M/s Vani Financial Services

Guntur Zone

D No.25-1-42, Sri Lakshmi Nilayam, R Agraharam, Guntur – 4

0863-2332774 7893112202 [email protected]

10. M/s SS Wins Services Guntur Zone

D No.67-8-15, NSM School Road, Opp. Radha Krishna Apts, Patamata, Vijayawada - 10


11. M/s Honest Associates Kochi Zone

Room No.27/62, Second Floor, Vrindavan apartment, Behind ICICI Bank, Palakkad

0491-3267823 9142774105 [email protected]

12.

M/s Ayier Financial Service Associates

Kochi Zone

41/1593, Near High Court Market Road, North End, Kombara, Kochi – 14

0484-4050800 9633423488, 9388682040 9846433966 [email protected] [email protected]

13. M/s B B Associates

Ludhiana Zone

603, Bedi Market, Over lock Road, Miller Ganj, Ludhiana

9878617009, 9878900676 Fax No.0161-2465676 [email protected]

14. M/s GIS Mumbai P Ltd.

Mumbai Zone

Chandra Niwas, 1st Floor, Office No.9,12/14, Bora Bazar Street, Fort, Mumbai – 400001.

9869414689 9821522877 9664180924 Telefax : 022-22634505 [email protected]

15. M/s Seva Advisory LLP

New Delhi Zone

4, Vikaram Vihar Extn, Lajpat Nagar, New Delhli-110 024

011-26472773 41027140 [email protected]

16.

M/s CCC Asset Resolution Company

New Delhi 7/3 GF, East Patel Nagar, New Delhi – 110 008.


17. M/s True Spy Service India P.Ltd.

New Delhi

566/2, 1st Floor, Lane No.2, Guru Ram Dass Nagar, New Delhi–110092


225

INTRODUCTION OF LENDING AUTOMATION PROCESSING SYSTEM

Retail Credit is the thrust area today and this segment, naturally attracts, more competitors in the market. To withstand market pressure and disposal of loan proposals speedily at branches/offices, Lending Automation Processing System (LAPS) has been introduced. LAPS module is web-based application software for processing/sanction of retail, agriculture, and corporate loan proposals.

Appraisal of loan proposals by adopting uniform guidelines across the Bank is the most significant feature of the LAPS module. Loan proposals, processed through LAPS module, would help field-level sanctioning authorities take credit decision over a loan proposal faster.

Salient features of LAPS module are listed hereunder:

• LAPS module is simple to use and user–friendly.

• LAPS can be accessed 24 x 7 x 365 – No BOD / EOD.

• Centralized Maintenance of parameters – ROI, Margin%, Discretionary Powers, etc. – Branches need to key-in the information, applicable ROI and margin% would be picked-up by the System, depending on the scheme selected. Sanctioning authorities would be allowed to accord their credit decision over proposals, as per powers delegated to their cadre, and in terms of extant guidelines.

• “KYC Compliance” for borrowers is enforced and entry of values for one of PAN No., Voter Id, Aadhar Number, Driving License, Passport, Ration Card, or Other Identification Details is made mandatory. Also, communication address of the borrower, along with either of Phone No. (Office), Phone No. (Res.), or Mobile No. is made mandatory.

• To enhance the growth of lending under Personal Banking Schemes on healthy lines, our Bank had adopted “Credit Scoring System for Personal Banking Schemes”. To accommodate this facility and help branches in arriving at the applicable credit score of the borrower easily, LAPS module was customized and has distinct score sheets for home loan, vehicle loan, loans against property, consumer loan, and clean loan proposals, in terms of our extant guidelines.

• Branches/Offices can send requisitions to external rating agencies such as CIBIL and Equifax from LAPS module and pull their Credit Information Reports (CIRs).

• Provision is available to relevant information submitted by the borrower through property statement and the same can be used to calculate his net worth.

• Scope is available to enter recommendations and recommended amount.

• Terms & Conditions (T&C) / Borrower Terms & Conditions (BT&C) are enlisted based on loan product. It is noteworthy that T&C would be displayed on Process Note and Sanction Letter, whereas BT&C would be displayed on Communication of Sanction.

• To avoid delay attributable to exchange of information between different layers of organizational hierarchy, LAPS has an intrinsic feature of moving the proposal electronically from one level to another. Proposal can be moved electronically from one user to another for appraisal/clarification/sanction in any of the following manner:

Within a Branch/RLE Center/Zonal Office/Head Office

From Branch to RLE Center

From Branch to Zonal Office

From Zonal Office to Head Office

226

• Appraisal and Sanction can be done in the System itself – Maker-checker concept had been introduced at the time of sanctioning of proposals, to avoid unintentional error by the maker of proposals.

• The following documents can be generated for each proposal processed/sanctioned in the LAPS module:

Credit Scoring Sheet (in all applicable cases)

Assessment Sheet

Process Note

Sanction Letter

Communication of Sanction

• LAPS module is integrated with Finacle through Interface module. Interface module facilitates downloading of customer details from Finacle to LAPS and opening of retail loan account in Finacle.

• Reports on ROI, Discretionary Powers, product-wise, application-wise, etc. can be generated

• “Calculator” tool can be used to calculate EMI or principal loan amount

• The “Global Search” feature enables us to retrieve information pertaining to borrower by making use of either LAPS customer id, Customer Name, Date of Birth, Passport number, or PAN No., amongst other fields. This is useful, when branches want to make use of customer id created at some other branch.

• The “Applicant Verification” feature enables us to identify limits enjoyed by the borrower across the Bank using either of branch name, CBS customer id, LAPS customer id or PAN No.

• LAPS module had been customized to enable branches/offices generate 24 Legal Documents pertaining to 10 retail credit products with filled-in values. As all of these documents would be generated in “.PDF” format, it would mitigate issues with regard to setting of page margins and help branches/offices save these documents for future usage. Date would “not be printed” on any of these documents and has to be entered by Branches / Offices at their end manually.

• Integrated with “Apply Online” facility in Andhra Bank’s website to enable flow of loan requisitions to LAPS module for further processing/sanction at branches/offices.

227

Circulars Issued on LAPS Module

Year Circular No.

Ref. No. & Date Description

2009-10 330, 53/07 & 09-01-2010

Introduction of Lending Automation Processing Systems (LAPS)

2010-11

105, 19/05 & 28-06-2010

Introduction of LAPS – Agriculture Module

155, 01/01 & 31-07-2010

Introduction of LAPS – Corporate Module

434, 53/15 & 29-03-2011

Implementation of LAPS – Mandatory from 1st April, 2011

441, 52/08 & 31-03-2011

LAPS (Lending Automation Processing System) – Launching of three more products under LAPS – Corporate Module

446, 19/31 & 31-03-2011

Implementation of Lending Automation Processing System (LAPS) – Agriculture Module – Mandatory from 1st April, 2011 – All modules except Crop Loans

2011-12 345, 26/58 & 03-01-2012

Extensive use of LAPS for processing credit proposals

LAPS - Job Cards Job Card No. Description

217 LAPS – User Creation Request Form 218 LAPS – Sequence of Steps 219 Special Mention about Retail Products 220 LAPS – User Guide 221 LAPS – Interface Module 226 LAPS – Corporate Module 254 LAPS – Frequently Asked Questions 272 LAPS – Agriculture Module 276 Direct Selling Agent (DSA) /Housing Loan Counsellors (HLC) 281 Implementation of Credit Committees in LAPS 292 Generation and Printing of Legal Documents 295 Accessing of Credit Bureaus using LAPS Module

297 Processing and Sanction of Proposals by Retail Loan Expresses in LAPS Module

325 Integration of “Apply Online” Facility in our Bank’s Website for Retail Credit Loans with LAPS Module

329 Credit Rating for Personal Banking Schemes

228

CHANNEL FINANCING

Credit Facility to the Suppliers by Discounting of Trade Bills

(H O Cir. No.271 Ref. No.26/45 dt.14.011.2011)

Trade Credit for Imports: Revision of All in Cost Ceiling Cir. No.286/26/48 dt.23.11.2011

Excess Drawls in ODCC Accounts: HO Cir No.324 Ref. No.26/55 dt.20.12.2011

AB ANAND JEEVAN LOAN SCHEME (REVERSE MORTGAGE LOAN SCHEME):

(Cir.334/26/56 dt.28.12.2011)

Policy on Purchase of Loan Assets - Portfolio: Refer Guidelines Of bank on Loan Policy, HO Cir.382 /26/61 of 7.2.2012.

Scheme for Financing ATMs/ Cash Dispensers: Cir.No.18/26/05 dt.11.04.2012)

229

Techno Economic Viability Study (TEV Cell)

TEV Cell is functioning as a part of Corporate Credit Department since August 2011. The functions of the cell are:

1. Conducting Techno Economic Viability study of new projects with project cost of Rs.10.00 crores and above (For MSME Sector the project cost should be Rs.5.00 crores and above) and for service sector activities like Hotels, Hospitals/Nursing homes, Educational Institutions with project cost above Rs.10.00 crores

2. Viability Study for restructure and NPA Accounts

3. Loan Syndication

The cell is actively coordinating with the credit departments in Head Office, Zonal/Circle Offices and Branches in conducting TEV study of projects undertaken by the borrowers.

The Fee Structure approved for TEV study is as follows:

Project Cost Fee

Upto Rs.25 crs 0.15% of project cost + Service tax

(Minimum of Rs.1 lakh + Service tax)

Above Rs.25 crs (0.15% on Rs.25 crores + 0.10% of incremental project cost above Rs.25 Crores) + service tax

(Minimum of Rs.3.75 lakhs + Service Tax)

Viability Study of Restructure and NPA Accounts

(0.10% of Total FB + NFB limits)+ Service tax

(Minimum of Rs.1 lakh + Service tax)

TEV reports from any PSU Bank/ Axis Bank/ ICICI Bank / SBICaps / IDFC / IDBI can also be accepted for financing if they cover Cost of Project, Means of Finance, Product, Technology, Capacity, Marketing, Demand Analysis, Availability of land and utilities, Statutory approvals for power/ water/ pollution control/ effluent treatment plant/ technical collaboration/ Industry license etc,.Financial projections i.e, balance sheet, profit & loss and cash flow statement covering the repayment period of term loan, DSCR, IRR, BEP. Apart from TEV cells located in Head Office and Circle Office, New Delhi, we have empanelled the following agencies for conducting TEV studies. The period of empanelment is from 01.01.2016 to 31.12.2017.

230

The Empanelled Agencies are as follows:

1 M/S. ITCOT Consultancy & Services Ltd. 50-A, Greams Road, Chennai- 600 006. Ph: 044-28211297

2 M/s MITCON Consultancy & Engineering Services Ltd. 1st floor, Kubera Chambers, Shivajinagar, Pune – 411005. Ph: 020 – 25533206

3 M/s LSI Financial Services Pvt. Ltd. Sagar Trade Cube, 5th floor, 104, S P Mukerjee Road, Kolkata- 700 026. Ph: 033 – 22802558

4 M/s Dun & Bradstreet Information Services India Pvt. Ltd. 504, 5th floor, Babukhan’s Millennium Center, 6-3-1099/1100, Somajiguda, Hyderabad – 500082. Ph: 040 – 66624102

5 Ganesh Venkat & Co. No. 402, Ramkishen Residency, 6-3-609/150, Anand Nagar, Khairatabad, Hyderabad – 500 004. Ph: 040-23318437

6 Atlas Financial Research & Consulting Pvt. Ltd. 1-10-17, Flat No.203, Street No.4, Prashanthi Nikethan, Hyderabad – 500 020. Ph : 040-27652777

7 Shreekari Business Consulting & Research Pvt. Ltd. 203, Gayatri Mansion, 1-1-648/2, Gandhinagar, Hyderabad – 500080. Ph: 040-27673832

8 B Naga Bhushan & Co. 1-1380/38, Ashok Nagar Extn., Hyderabad – 500020. Ph: 040-27612772, 27628830

9 Capital Square Advisors Pvt. Ltd. 208, Second Floor, AARPEE Centre, MIDC Road N. 11, Andheri (E), Mumbai -400093. Ph: 022-66849999

10 Resurgent India Ltd. 903-904, 9th Floor, Tower - C, Unitech Business Zone, Nirvana County, Sector-50, Gurgaon, Haryana-122018. Mob No: 91 9717661215, Ph: 91 124 4754550

11 SNEHA Consultancy Services No. 1-1-180/15, RTC 'X' Roads, Opp. Sudershan 35 MM, Hyderabad, Telangana – 500020. Mob No: 91 9848887996, Ph: 91 04027624730

12 Goldrush Capital Services Pvt. Ltd. 1011 - 1012, New Delhi House, Barakhamba Road, Connaught place, New Delhi – 110001. Ph: 91 011 23708131, 23708134

13 CARE KALYPTO Risk technologies and Advisory Services Pvt. Ltd. 503, 5th Floor, kaledonia, Sahar Road, Off. Western Express Highway, Andheri (East), Mumbai, Maharastra – 400069. Ph: 91 022 61443555

14 RADISSON Consulting LLP A 005, Ground Floor, Western Edge – II, Off Western Express Highway, Borivali East, Mumbai – 400066. Ph : 022 – 40985400


LEGAL

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Adoption of E- Auctions for conducting of Sale of Secured Assets under SARFAESI Act

The Department of Financial Services, Ministry of Finance with a view to conduct transparent, free and fair, sale of secured assets, has suggested that the sale of secured assets under SARFAESI Act may be conducted through e-auctions (electronically/online). E-Auction has already been implemented for Sale of properties in Recovery Proceedings by the DRTs.

Detailed procedure for taking action under the SARFAESI Act 2002 has already been issued vide Circular No. 150 dated 30.07.2010. The said guidelines shall ipso facto apply for e-auctions also and shall have to be scrupulously followed by all the Branches.

To give effect to the requirement of e-auctions only the mode of conducting the sale shall change and accordingly the SALE NOTICE to be issued after the thirty days notice under Rule 6(2) of the SARFAESI Rules, for movables, and under Rule 8 (6) in case of immovable secured asset, has to be modified.

CONDUCTING SALE BY E-Auction:

After completion of thirty days Notice under Rule 8 (6) or Rule 6(2) as the case may be the Authorized Officer shall publish a SALE NOTICE in two news papers (one in English and the other in vernacular) as per the existing procedure for conducting sale of the secured asset. Clear thirty days time has to be given from the date of publication and sale by the Authorised Officer (AO).

The Sale Notice in addition to being published in two local news papers has to be uploaded on the Portal of the e-auction Service Provider. For the purpose a copy of the Sale Notice has to be provided to the auctioneer by the AO simultaneously. The SALE NOTICE should also be placed / uploaded on the websites www.andhrabank.in; and www.tenders.gov.in as per existing guidelines.

On receipt of the Sale Notice copy and the other required details the auctioneer shall create an e-auction Event/Site for the auction on their portal giving full details of the secured asset under sale along with the terms and conditions of sale.

An account should be opened/designated by the Authorized Officer in his Branch/ Base Branch in which the earnest money and sale realization may be credited by the bidder / auction purchaser electronically (EFT/NEFT/RTGS) or by submitting a DD to the Authorised Officer . Particulars of this account are to be provided by the AO to the e- auction Service Provider to enable them to place the same on the e-auction event/site.

The Authorized Officer duly following the prescribed procedure should conduct sale of the secured asset through e-Auction and a brief record of the proceedings should be made. The e-auction can be by way of tender cum auction or auction alone as required by the AO. AO should also obtain the auction report/ bid history from the e –auction service provider and retain the same on record.

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The e-auction will be open for putting the bids by the eligible bidders, during a defined time on a given day. Last minute bids may extend the time of putting bids by five minutes automatically for any number of times till the sale is concluded, which can be restricted by the Bank to a particular number of bids, if required.

Once the auction is complete the successful bidder shall be intimated by the service provider on line. The earnest money deposited by the unsuccessful bidders may be refunded after the close of auction in favour of the successful bidder.

On conclusion of the e - auction, the successful (highest) Bidder is required to pay 25% of the bid amount either by way of EFT/ NEFT/RTGS or by submitting a DD to the Authorised Officer the same day. The balance 75% is required to be paid by the successful bidder to the Authorized Officer within 15 days, subsequent to the confirmation of Sale by the competent Authority of the Bank.

In default of the payment as aforesaid the deposit made by the highest bidder with the Authorized Officer shall be forfeited and the property shall be put to re-auction in consultation with Zonal Office.

In cases where the Branch/AO are not successful in selling the secured asset by e- auction, even after putting the secured asset for Sale for two times or more, all such matters may be referred to Legal Dept, H O through Zonal Offices for instructions as to future course to be adopted duly recording the details of the efforts made, and the reasons for failure of the e–auctions.

E – Auctions would be conducted on behalf of the Bank by approved e–auction Service Providers. List/Particulars of the approved e-auction service providers may be obtained by the Branches from their Zonal Offices.

Branches henceforth may conduct Sale of the secured assets under SARFAESI only through e–auctions.

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Filing of Particulars of Creation/ Modification/ Satisfaction of Security Interest created on Immovables, Movables and Intangibles with CERSAI.

Master Circular No. 435, Ref. No. 11/06, dated 30.1.2013, containing the detailed guidelines on registration of charges with CERSAI, relating to the Security Interest created by mortgage by Deposit of Title Deeds, and the fees applicable for filing the creation, modification and satisfaction of the Security Interest created by EMD.

Vide Circular No. 380 (Ref No. 11/05) dated 6.02.2016 on the subject, we had informed that pursuant to Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest (Central Registry) Amendment Rules 2016, which have come into effect from 22.1.2016, in addition to filing of the particulars of creation, modification or satisfaction of Security Interest created by Deposit of Title Deeds; the particulars of creation, modification and/or satisfaction of Security Interests detailed below should also be registered with CERSAI within the prescribed time.

• Particulars of creation, modification or satisfaction of security interest in immovable property by mortgage other than mortgage by deposit of title deeds shall be filed in Form I or Form II, as the case may be, and shall be authenticated by a person specified in the Form for such purpose by use of a valid digital signature.

• Particulars of creation, modification or satisfaction of security interest in hypothecation of plant and machinery, stocks, debt including book debt or receivables, whether existing or future shall be filed in Form I or Form II, as the case may be, and shall be authenticated by a person specified in the Form for such purpose by use of a valid digital signature.

• Particulars of creation, modification or satisfaction of security interest in intangible assets, being knowhow, patent, copyright, trade mark, licence, franchise or any other business or commercial right of similar nature, shall be filed in Form I or Form II, as the case may be, and shall be authenticated by a person specified in the Form for such purpose by use of a valid digital signature.

• Particulars of creation, modification or satisfaction of security interest in any under construction residential or commercial building or a part thereof by an agreement or instrument other than by mortgage, shall be filed in Form I or Form II, as the case may be, and shall be authenticated by a person specified in the Form for such purpose by use of a valid digital signature

The Central Registry (CERSAI) vide its Lr. CERSAI/COO/2016 – 1328 dated 18.5.2016 informed that registration of records pertaining to movable and intangible assets are being started w.e.f 25.5.2016 and the filing/registration of creation of Security Interest in any under construction residential or commercial building or a part thereof by an agreement or instrument other than by mortgage will be started at a later date. Initially all security interests created on or after 22.01.2016 have to be filed with CERSAI from

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25.5.2016 and filing of subsisting transactions i.e transactions created prior to 22.1.2016 will start at a later date which will be specified by the Central Government. Any delay in filing beyond 60 days will require condonation of delay from Central Government.

CERSAI further informed that the revised Forms as well as the detailed procedure to be followed for filing of Security Interest on movables and intangibles will be available for download on CERSAI’s Portal.

The details of the fee that is to be charged for filing/ registration of different transactions is as follows:

S. No.

Nature of transaction to be Registered

Rule Form No.

Amount of fee payable

1. Particulars of creation or modification of security interest by way of mortgage by deposit of title deeds.

Sub-rule (2) of Rule 4.

Form I

Rs.100 for creation and for any subsequent modification of security interest for a loan above Rs.5 lakh.

For a loan upto Rs.5 lakh, the fee would be Rs.50 for both creation and modification of security interest.

2. Particulars of creation or modification of security interest by way of mortgage of immovable property other than by deposit of title deeds

Sub-rule (2A) of Rule 4.

Form I

NIL

3. Particulars of creation or modification of security interest in hypothecation of plant and machinery, stocks, debt including book debt or receivables, whether existing or future.

Sub-rule (2B) of Rule 4.

Form I

Rs. 100 for creation and for any subsequent modification of security interest for a loan above Rs. 5 lakh.

For a loan upto Rs 5 lakh, the fee would be Rs. 50 for both creation and modification of security interest.

4. Particulars of creation or modification of security interest in intangible assets, being knowhow, patent, copyright, trade mark, licence, franchise

Sub-rule (2C) of Rule 4.

Form I

Rs 100 for creation and for any subsequent modification of security interest for a loan above Rs. 5 lakh.

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or any other business or commercial right of similar nature

For a loan upto Rs.5 lakh, the fee would be Rs.50 for both creation and modification of security interest.

5. Particulars of creation or modification of security interest in any under construction residential or commercial building or a part thereof by an agreement or instrument other than by mortgage.

Sub-rule (2D) of Rule 4.

Form I

Rs.100 for creation and for any subsequent modification of security interest for a loan above Rs. 5 lakh.

For a loan upto Rs5 lakh, the fee would be 50 for both creation and modification of security interest

6. Particulars of satisfaction of charge for security interest filed under sub- rule (2) and (2A) to (2D) of rule 4

Sub-rule (2), (2A), (2B), (2C) & (2D)of Rule 4

Form II

Nil

7. Particulars of securitisation or reconstruction of financial assets

- Form III

Rs 500/-

8. Particulars of satisfaction of securitisation or reconstruction transactions

- Form IV

Rs 50/-

9. Any application for information

recorded/ maintained in the Register by any person

- - Rs 10/-

10. Any application for condonation of delay upto 30 days

Sub rule (2) of Rule 5.

- Not exceeding 10 times the basic fee, as applicable

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In the light of the intimation of CERSAI, in addition to registering the particulars of creation/ modification/satisfaction of Security Interest created by way of Deposit of Title Deeds, all the Branches are hereby advised to immediately w.e.f. 25.5.2016 file/register the particulars of creation, modification or satisfaction of security interest created w.e.f 22.1.2016, without fail within the prescribed time.

a. by way of mortgage of immovable property

b. by hypothecation of plant and machinery, stocks, debt including book debt or receivables, whether existing or future,

c. in intangible assets, being knowhow, patent, copyright, trade mark, licence, franchise or any other business or commercial right of similar nature.

Ref: 1. Master Circular No. 435 (Ref No. 11/06) dated 30.01.2013. 2. Circular No. 488 (Ref. No.11/08) dated 6.03.2013. 3. Circular No. 88 (Ref No. 11/02) dated 3.06.2013. 4. Circular No. 153 (Ref No. 11/04) dated 16.07.2013. 5. Circular No. 264 (Ref No. 11/06) dated 26.09.2013. 6. Circular No. 487 (Ref No. 11/12) dated 6.03.2014. 7. Circular No. 140 (Ref No. 11/02) dated 23.07.2014. 8. Circular No. 164 (Ref No. 11/03) dated 8.08.2014. 9. Circular No. 191 (Ref No. 11/04) dated 10.09.2014. 10. Circular Lr. No. 666/11/25, Ref No. 11/9 dated 22.09.2014. 11. Circular Lr. No. 666/11/34, Ref No. 11/11 dated 27.11.2014. 12. Circular No. 339 (Ref No. 11/06) dated 22.12.2014. 13. Circular No. 372 (Ref No. 11/08) dated 27.01.2015. 14. Circular No. 395 (Ref. No. 11/09) dated 12.02.2015. 15. Circular No. 380 (Ref. No. 11/05) dated 6.02.2016. 16. Circular No. 77 (Ref No. 11/03) dated 24.05.2016.

Legal Audit of Title Document in Large Value Accounts All accounts with credit exposure of Rs. 5 Cr and above (both existing and new accounts) shall be subjected to periodic re-verification of Title Deeds/Documents and Legal Audit every two years till the loan is fully adjusted/ closed.

Recently, the special Committees of Board for Monitoring Large Value Frauds of the Bank has decided that in case of advance of above 10 crores, wherever signs of stress are visible, “2nd “ legal audit of mortgaged securities and documents may be done to ensure perfection of security and perfection of charge/s.

Any accounts with credit exposure of Rs 10 Cr and above (both existing and new accounts) show sign of stress, mortgaged securities and documents of the account shall be subjected to “2nd” Legal Audit so as to ensure perfection of securities and perfection of Charge/s.

Ref: 1. Legal Dept. Cir No. 328 Ref 11/07 dt. 05.11.2013.

2. CMRD Cir No. 298 Ref No. 26/38 dt. 18.10.2013.

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GENERAL GUIDELINES AND PRECAUTIONS TO BE TAKEN WHILE CREATING MORTGAGES

1. Branch Manager should have thorough knowledge of the borrower and the mortgagor who are offering securities and should satisfy himself with the identity, address etc., duly carrying out through KYC check on them.

2. Third party collateral security should be avoided as far as possible. In case third party title deeds are to be accepted as collateral security by the branches the identity of the owner of the property (Mortgagor) should be established as in the case of opening new accounts. For this purpose, a savings account has to be opened in the name of the party depositing title deeds, and a thorough KYC check should be carried out on him. An attested photo of the third party should be kept along with RF 255. Extra care should be taken to establish the identity of the person by taking the full postal address supported by copies of driving license/electricity bills, tax receipts etc. The Branch Manager has to be satisfied about the introducer’s knowledge of the introduced person. A letter of thanks also should be sent both to the introducer and the introduced (Depositor) by “Registered post AD” and the acknowledgement should be watched, in case of non-receipt of acknowledgement or return of the post undelivered, the account should be dealt with caution and personal verification may be undertaken.

3. It must be ascertained that owner(s) of the property to be mortgaged have absolute, clear, free and marketable title to the property and are fully competent to mortgage the said property. The mortgagor, apart from having title, should also have undisputed possession. (Document of ROR/ Patta, property tax receipts and utility bills, evidencing possession to the land/property should be obtained/ perused). It is also necessary to examine the marketability of the mortgaged property on standalone basis. Property under any trespassers occupation should be avoided.

4. The present and permanent address of the borrower as well as the mortgagor should be obtained with proper proof of residence and the details of their family members (Names and addresses of the Parents and children) should also be kept on record. The addresses should be verified periodically by personal visits and by addressing postal deliveries.

5. A route map to property for purpose of identification should be drawn and kept on record.

6. The Branch Manager should physically verify that the property offered for mortgage is accessible by road and is not surrounded by the lands of others i.e., the property is having proper ingress and is not land-locked.

7. The property being mortgaged should be identifiable by metes and bounds both on the ground and in the title documents. Properties which merely consist of undivided share in land without any defined specifications and boundaries are not good securities and should not be accepted for mortgage.

8. Branch has to ensure that the land offered as security/mortgage is not an assigned land.

9. In accounts where the property of a partnership firm is required to be mortgaged, all the partners should sign the documents and it is advisable that the following language is used in the signing clause, “Mr/Ms……………, in their individual capacity and partners of the firm”.

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10. Branch Manager should be extra cautious while accepting securities and should make independent enquiries, including inspection of the properties offered, before accepting/recommending acceptance of collateral securities belonging to third parties.

11. Branches have to review the existing borrower’s accounts wherein securities from third parties have been accepted as collateral and should satisfy themselves about the veracity of the properties.

12. Whenever extension of charge of existing equitable mortgage of property is obtained, EC for the intervening period should be obtained in the same manner.

13. Branches have to necessarily obtain only the original title deeds/ documents from the borrower/ co-obligant/ guarantor of the property sought to be mortgaged along with the link documents and letter of offer. In case the borrower/mortgagor is unable to produce the original link documents, their certified copies along with an affidavit have to be obtained and due diligence should be carried out to the satisfaction of the Panel Advocate. Creation of mortgage by deposit of title deeds shall only be by way of the Original Title Deeds to the property. Even in cases where the advocate gives opinion advising creation of mortgage by deposit of lesser documents like certified copy of the title deed or Documents like revenue records which are evidence to title etc., the same cannot be accepted by the Branch.

14. Branches have to send the original title deeds/documents collected from the borrower/ co-obligant/ guarantor to the advocate directly for offering his opinion on the title of the borrower/ co-obligant/ guarantor and in no case the title deeds should be sent through the borrower.

15. Branches have to take the title deeds/documents (title of the Vendor to the mortgagor) to the Panel advocate directly and bring them back to the Branch. The original documents have to necessarily be retained in the Branch and in no case should be left with the Panel Advocate.

16. At no point of time the documents deposited with the Bank for mortgage should be parted with to anyone more so to the party or its representative though they may be pleading legal necessity at times. When the documents are being sent out for the purpose of legal verification or production in the court they should be entered in the document movement register and should be delivered to Authorized person under due acknowledgement.

17. Branches have to pay the fees to the advocate directly by crediting his account and debiting the party’s account after obtaining the legal opinion. In case of fresh sanctions the borrower must be advised to open a Current/ Savings Bank account with minimum balance of Rs.10,000/- or at least an amount equal to meet the expenses for obtaining the legal opinion, valuation and other incidental expenses.

18. Branches in all cases have to necessarily obtain legal opinion on the property offered as security and insist upon the advocates to obtain encumbrance certificates (ECs) without fail for the past 13 yrs, or 30 yrs incase Govt. interest is involved, up to the actual date of creation of mortgage with the Bank and search records in the office of the Sub Registrar and submit a search report.

19. In case the chain of title of the property offered as security for mortgage requires to go beyond the period of 13/30 years, Branches have to insist upon the Advocates to obtain ECs also for the prior period i.e. from the date of conferring of title on the borrowers upto the actual date of creation of mortgage with the Bank and search records in the office of the Sub Registrar pertaining to the said period and submit a search report.

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20. In case the property offered as security is a Flat/Plot, sale in bits/parts of the property, EC should be obtained for the whole of the property (Land & building in which flat/plot is situated) as well as the proposed property land/plot being mortgaged). Wherever required search should be conducted at ROC/CERSAI/MRO/Revenue department also to ascertain the encumbrances if any on the property.

21. Branches have to insist upon the advocates to necessarily obtain a certified copy of the title deed of the property and offer his opinion on the same as to the acceptability of the property as collateral security by way of equitable mortgage after comparing it with the deed which is deposited with the bank for creation of equitable mortgage.

22. In case of take over accounts, the original documents deposited with other Banks and Financial Institutions should be inspected and if necessary an opinion may be obtained from the advocate.

23. The advocate’s opinion has to be given in the prescribed format only.Branches have to ensure that Link documents are made available to the advocate, to enable him to ascertain complete flow of title.

24. If the advocate’s opinion requires production/obtaining of any further documents or to do certain acts to perfect the creation of mortgages, such document/information should be obtained/complied with by the branches, without any deviation before sanction of loan/release of the amount.

25. If the advocate’s opinion is obtained on the ‘Agreement of Sale’ (Eg. In Housing Loans) Branches should obtain a supplemental legal opinion from advocate on the Sale Deed after its registration along with the certified copies of title deeds. Branches should also obtain a Search report and Encumbrance Certificate from the Advocate.

The Fees and Expenses to the Advocate The Fees and Expenses to the Advocate should be paid as under directly by the branches by debiting party’s account in terms of Master Circular No. 476, Ref. No. 11/11, dated 20.01.2004.

S.No. Nature of Work Amount

01 Scrutiny of title deeds All advances (except Housing Loans) upto a sanctioned limit of Rs.1 Lakh

Rs. 250.00

Above Rs. 1Lakh and upto Rs.5 Lakhs 0.25% Max. Rs. 750/-

Housing Loans Above Rs. 5 Lakhs Min. Rs. 250/- & Max Rs. 500/-

(For all loans except Housing Loans) 0.20% Min. Rs.1000/- for the first property and Rs. 750/- for each additional property, subject to maximum of Rs. 10,000/- whichever is less.

Housing Loans Rs. 500/- for each property, subject to Max. of Rs. 10,000/-

02 For obtaining certified copies of title deeds Rs.250/- towards fees and expenses

03 For Obtaining Encumbrance certificate and certifying that he has verified the records in the office of the Registrar of Assurances

Rs.250/- towards fees and expenses (For all properties to be mortgaged for which Encumbrance Certificates are obtained).

04 Verification of documents where loan amount is more than Rs.25 Lakhs

Rs.250/-

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LIST OF CIRCULARS CONSOLIDATED/UPDATED BY THE MASTER CIRCULAR

1. Circular No. 63 (Ref No. IFD/3) dated 14.2.1986.

2. Circular No. 135 (Ref No. 18/8) dated 11.4.1988.

3. Circular No.171 (Ref No 11/01) dated 10.09.1999.

4. Circular No. 282 (Ref No. 26/ 31) dated 29.01.1999

5. Circular No.173 (Ref.No.21/11) dated 29.08.2001.

6. Circular No.317 (Ref No 11/04) dated 20-11-2002.





11. Circular No. 313 (Ref No. 21/7) dated 4.12.2008

12. Circular No.324 (Ref.11/04) dated 1.01.2010.


14. Circular No. 435, Ref. No. 11/06 dated 30.1.2013

15. Circular No.88, Ref No.11/02 dated 3.6.2013.

16. Circular No.153, Ref No. 11/04 dated 16.7.2013.




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Negotiable Instruments (Amendment) Act 2015 - Territorial jurisdiction for Filing of Complaint under Section 138

The Negotiable Instruments (Amendment) Act 2015 has been notified in the Gazette of India vide notification date 29.12.2015 by Ministry of Law and Justice (Legislative Department), Government of India. According to the new amended Section 142 (2) of the Negotiable Instruments (Amendment) Act 2015 the offence under section 138 shall be inquired into and tried only by a Court within whose local jurisdiction; (a) The branch of the Bank where the payee or holder in due course maintains the account,

is situated, if the cheque is delivered for collection through an account; or (b) If the cheque is presented for payment by the payee or holder in due course, otherwise

through an account, the branch of the drawee bank where the drawer maintains the account is situated.

Explanation – For the purposes of clause (a), where a cheque is delivered for collection at any branch of the bank of the payee or hoder in due course, then, the cheque shall be deemed to have been delivered to the branch of the bank in which the payee or holder in due course, as the case may be, maintains the account.” Further a new Section 142 A has also been inserted in the Negotiable Instruments Act by the aforesaid amendment, which says as follows: (1) All cases transferred to the Court having jurisdiction under sub-section(2) of section 142,

as amended by the Negotiable Instruments (Amendment) Ordinance, 2015, shall be deemed to have been transferred under this Act, as if that sub-section had been in force at all material times.

(2) If the payee or the holder in due course, as the case may be, has filed a complaint against the drawer of a cheque in the court having jurisdiction under sub-section (2) of section 142 or the case has been transferred to that court under sub-section (1) and such complaint is pending in that court, all subsequent complaints arising out of section 138 against the same drawer shall be filed before the same court irrespective of whether those cheques were delivered for collection or presented for payment within the territorial jurisdiction of that court.

(3) If, on the date of the commencement of the Negotiable Instruments (Amendment) Act 2015, more than one prosecution filed by the same payee or holder in due course, as the case may be, against the same drawer of cheques is pending before different courts, upon the said fact having been brought to the notice of the court, such court shall transfer the case to the court having jurisdiction under sub-section (2) of section 142, as amended by the Negotiable Instruments (Amendment) Ordinance, 2015 before which the first case was filed and is pending.

Therefore, all complaints which are to be filed hitherto shall be filed before the concerned Court having jurisdiction as per Negotiable Instruments (Amendment) Act 2015.

Revision of Registration Fees for Registration of certain Documents in the State of Andhra Pradesh

(Ref: GO Ms. No. 463 Dt. 17.08.2013 issued by the Revenue (REGN –I) Department, Govt. of AP.) The Government of Andhra Pradesh issued a GO Ms. No. 463 dated 17.8.2013 revising the fees structure for registration of certain instruments/documents. Please refer a copy of GO Ms. No. 463 dated 17.8.2013 containing the revised rates of applicable Registration fees. Please note that only the Registration fees for registration of the documents has been revised in the State of AP only, but the Stamp duty payable on the documents remain unaltered. Circular No.361 (Ref No.11/08) dated 03.12.2013.

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Guidelines for Enforcement of Securities under the “Securitisation and Reconstruction of Financial Assets & Enforcement

of Security Interest Act, 2002 (SARFAESI)

The Securitisation and Reconstruction of Financial Assets & Enforcement of Security Interest Act, 2002 has been enacted by the Parliament to regulate Securitisation and Reconstruction of Financial Assets and empowering the lenders/secured creditors in enforcement of Security Interest (SI), without the intervention of the Courts.

The Authorized Officers while discharging their duties under the SARFAESI Act, are quasi-Judicial Authorities, and it is necessary that they act judiciously in strict conformity with the SARFAESI Act and the Rules, duly following the principles of Natural Justice.

The guidelines should be scrupulously followed and all possible steps should be taken for swift and timely enforcement of the securities under the SARFAESI Act.

1. ACCOUNTS ELIGIBLE FOR INITIATION OF SARFAESI PROCEEDINGS

Where any borrower, who is under a liability exceeding Rupees One Lakh to a Secured Creditor under a security arrangement, makes any default in repayment of the secured debt or any installment thereof and his account in respect of such debt is classified by the Secured Creditor as NPA, the security interest can be enforced under the provisions of the SARFAESI Act. Exceptions: SARFAESI Act does not apply to lien, pledge of movables, security interest in any aircraft or sea vessel, rights of unpaid seller, property excluded u/s 60 of the CPC from attachment, any security interest in agricultural land and in the account where the amount due is less than twenty per cent of the principal amount and interest thereon.

2. AUTHORISED OFFICER

All the rights of the secured creditor i.e Bank have to be exercised by an Authorized Officer (AO) as specified by the Board of Directors of the Bank. For our Bank the specified Authorized Officers are Scale IV and above officers of the Bank. Zonal Manager, duly assisted by a committee has to authorize such officer under his control allocating the Branches and/or accounts for which, the said officers have to act as Authorized Officers. The rights of a secured creditor under the Act may be exercised by one or more Officers authorized on this behalf.

3. ISSUANCE OF NOTICE

A demand notice u/s 13(2) of the Act is to be issued to the borrowers, immediately after the account is classified as NPA, calling upon them to pay the outstanding liability within 60 days of receipt of the Notice. The term borrower includes the borrower, co-obligants, Guarantor and mortgagor. In case the borrower has expired the notice is required to be given to his Legal Heirs.

The demand notice should be issued in the prescribed format only, for the up to date liability, mentioning the date of NPA, and should contain latest and complete address of the parties, along with full particulars of the security and it should be issued under the signatures of the designated Authorized Officer for the Branch/ Account. The Notice should also spell out the various recourses the Bank may take, viz; (U/s. 13 (4))

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i) Take possession of the secured asset of the borrower including the right to transfer by way of lease, assignment or sale for realizing the secured asset.

ii) Take over management of the business including the right to transfer by way of lease, assignment or sale for realizing the secured asset.

iii) Appoint any person to manage the secured assets taken under possession.

iv) Require at any time by notice in writing any person who has acquired any of the secured assets from the borrower and from whom any money is due or may become due to the borrower, to pay the secured creditor, so much of the money as is sufficient to pay the secured debt.

4. SERVICE OF NOTICE

Service of the notice issued U/s 13 (2) has to be carried out by Registered post with AD or personal delivery under acknowledgement, Fax, courier, or e-mail. The service of notice has to be completed on each of the persons mentioned in the notice and acknowledgment along with the copy of the notice should be preserved on branch record, as the same may be required for producing before the DRT, in case of need.

If the borrower is a body corporate, the notice can be served on the registered office or any of its Branch offices. It is necessary that service of notice is complete on all the parties mentioned in the Notice.

In case notices are returned un-served, they should be preserved on the Branch record without opening the cover. In case the notice is returned with the endorsement “refused / not claimed”, it may be treated as sufficient service. In other cases, fresh notice should be sent second time. However, in High Value accounts steps for substituted service may be taken immediately on failure of the first service in consultation with Zonal Office.

5. SUBSTITUTED SERVICE

In case the AO is of the view that the borrower is avoiding service and for the second time also the notice is returned un-served, Substituted Service of the notice is to be effected with the permission of Zonal Office, by affixing a copy of the notice on the outer door or some other conspicuous part of the premises in which the borrower or his agent resides or carries on business and the notice is to be published in two local newspapers (one in English and the other in vernacular in vernacular language). In case notices are to be published in a number of accounts, one common press advertisement may be released giving essential details as required U/s 13 (2), to maintain cost effectiveness.

6. JOINT SECURITY IN CONSORTIUM/MULTIPLE BANK FINANCE In case of financing of a financial asset, by more than one secured creditor or in case of Consortium/Multiple Bank finance, consent of 60% of the creditors in value is required to be obtained before proceeding for action under Section 13 (4) of the SARFAESI Act.

7. DISPOSAL OF OBJECTIONS U/s 13 (3-A) In case any representation/objection is received from the borrower against the 13 (2) notice served on them, the same is required to be thoroughly examined and replied. In case the representation or objection is not found acceptable or tenable the same should be communicated to the borrower giving reasons. For the purpose of issuing

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such reply in case guidance of the ZO is required, the Authorized Officer along with the Branch views / comments may forward the objections to Z.O, immediately on receipt of the objections, as the reply is required to be given within 15 days. It is necessary that the objections are replied within fifteen days of receipt of objections, by the Authorized Officer. For clarification it may be mentioned that communicating any reason/reply shall not give the Borrower any right of Appeal U/s. 17 to the DRT.

8. TAKING POSSESSION OF THE SECURED ASSETS On completion of 60 days from the date of service of Sec 13 (2) Notice, if the party fails to clear the liability, immediate action for taking over possession of the Secured Asset should be taken by the Authorized Officer. The exercise of taking possession should be taken up in all seriousness. The AO & Branch Manager should have proper idea in advance of the Secured Asset to be taken into possession and necessary arrangement of required manpower and equipment should be made in advance. Taking over of possession should preferably be done after sunrise and before sunset.

Before taking possession of the Secured Asset, no further Notice is required to be given to the borrower(s), as the S 13 (2) notice already notifies taking of 13(4) action. However, in case possession of the property is being taken after a long interval since service of 13(2) notice or if the situation otherwise warrants then in such case, it is advisable to issue a Notice to the borrower(s) before taking possession.

IT IS BANK’S POLICY THAT IN ALL CASES WE SHOULD TAKE ACTUAL PHYSICAL POSSESSION OF THE SECURED ASSET AND NOT MERELY SYMBOLIC OR CONSTRUCTIVE POSSESSION AS FAR AS POSSIBLE Movable Property: AO shall take possession of the movable property in the presence of two witnesses by drawing a Panchanama/proceedings of taking possession, giving full details of the property taken into possession, and parties present. Signatures of the witnesses and the party present should be obtained on the Panchanama/proceedings. Full & complete inventory should be drawn of all the movables taken into possession. In case of stocks proper description of the commodity/items taken into possession along with its quality, quantity & weight should be mentioned. A copy of the Inventory drawn shall be delivered to the borrower or to any person entitled to receive the same on behalf of the borrower.

If the property taken into custody is subject to speedy or natural decay or the expenses of keeping such property in custody is likely to exceed its value the Authorized Officer may sell it, at once recording the reasons without issuing 30 days’ notice contemplated U/Rule 6 (2) of the SARFAESI Rules.

In case of machinery, the make, Serial /Identification number if any and complete description should be noted. In case of need, services of an approved engineer/valuer may be availed who can also be a witness to the proceedings and can also give the valuation for later use.

Immovable Property: For taking possession, the AO along with the Branch Manager and a couple of other staff members, security guards (wherever possible) Law Officer and in his absence a Panel Advocate, approved valuer capable of taking inventory should visit the place where the secured asset is lying/situated and complete the possession of the secured asset in a swift manner complying with all the procedural formalities under the Act and the Rules. Wherever necessary, while proceeding for possession, the local police station may also be informed, to avoid any undue

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obstruction/breach of peace and also to obtain their help/protection in case of need. Information to police does not mean that we have to await any action from their side. It is advisable to get the entire proceedings Photo/video graphed particularly in case of big accounts. Photographs showing affixing of the possession notice and the notice displayed on the secured Asset should be taken and preserved with the record.

After taking possession of the secured asset, Possession Notice is to be served to the borrower and a copy of the same should be affixed at an appropriate conspicuous place on the premises taken into possession. Photograph of the affixture should be taken and preserved with the record. Immediately thereafter; preferably next day but not later than seven days, a copy of the Possession Notice is to be published in two local newspapers (one in English and other in vernacular, in vernacular language.) Though the Act / Rules do not mandate drawing of Panchanama for immovable property, it is advisable to draw the proceedings in the presence of two independent witnesses while taking over possession of immovable property also.

9. POSSESSION THROUGH DISTRICT MAGISTRATE/CHIEF METROPOLITAN MAGISTRATE U/S 14 OF THE SARFAESI ACT IN CASE DUE TO LOCAL CONDITIONS OR RESISTANCE BY THE BORROWER/ OCCUPIER OF THE PREMISES, TAKING POSSESSION IS NOT POSSIBLE BY THE AUTHORIZED OFFICER ON HIS OWN, Branch should immediately move an application through the Authorized Officer before the District Magistrate/ Chief Metropolitan Magistrate, having territorial jurisdiction over the Secured Asset U/s 14 of the Act praying for the relief, to take and hand over the possession of the secured assets to the Bank. It may be noted that the CMM/DM do not have powers to adjudicate upon the Banks action of initiating action under SARFAESI Act. No enquiry or issuance of notice to other party is required. They only have to see whether Section 13 (2) Notice is served and the secured asset is under their territorial jurisdiction.

The application U/s. 14 is required to be accompanied by an affidavit duly affirmed by the Authorized Officer containing the details of amount of financial assistance granted, creation of SI over the properties, default by the borrower in repayment of loan, that the account has been classified as NPA, 60 days’ notice period is lapsed, objections raised have been replied, borrower has not repaid the amount, and that the claim of the Bank is within limitation.

The Act provides that on such application being moved before the said Authorities they are required to take over possession and hand it over to the AO. In Metro towns the application is to be made to the Chief Metropolitan Magistrate and in other places before the District Magistrate.

Any Application filed U/s 14, the District Magistrate/ Chief Metropolitan Magistrate shall pass suitable orders within 30 days. If no order is passed by the District Magistrate/ Chief Metropolitan Magistrate within said period of 30 days, after recording the reasons in writing may pass the order within such period but not exceeding 60 days.

IT IS OUR EXPERIENCE THAT TAKING POSSESSION U/S 14 SOMETIME TAKES TIME; AS SUCH THIS SHOULD BE RESORTED TO ONLY AFTER EXHAUSTING ALL MEANS TO TAKE POSSESSION ON OUR OWN. Moreover, filing/pendency of Section 14 application does not prevent the AO to take possession by himself.

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On taking possession of the secured assets necessary arrangements for their safety, should be taken including insurance and posting of Security Guards depending upon the need in each case, by the Branch Manager, in consultation with Zonal Office. The assets have to be inspected periodically thereafter and possession should be safeguarded along with underlying Secured Assets.

10. RESERVE PRICE Branch should obtain Valuation Report from a Board approved valuer, of the property taken into possession, along with fresh non-encumbrance Certificate and send their copies to Zonal Office. The branch should also send their recommendations for fixing the reserve price on the basis of Valuation and local enquiries. On the recommendations of the Branch the Zonal SARFAESI Committee shall fix a reasonable reserve price above which the secured asset is to be sold. Reserve price is normally based on the Market value of the secured asset (roughly about 85%) or the distress sale value given by the Valuer. Care should be taken to check the security valuation obtained at the time of sanction of loan to avoid huge variations in valuation.

11. THIRTY DAYS NOTICE After taking over possession of the secured assets (both movable & immovable), the Authorized Officer shall serve to the borrower a notice of thirty days intimating the Bank’s intent of sale of the secured asset under rule 6(2) for movables and 8 (6)in case of immovable. The service of the said notice has to be ensured on all the borrowers and in case it is not adequately served, steps for substituted service have to be taken in consultation with the Zonal Office. In view of Recent Judgment passed by the Hon`ble Supreme Court, it is advised to issue 30 days Borrower notice for every time of sale.

12. SALE NOTICE On completion of service of the 30 days notice on all the borrowers, a Sale Notice in the applicable prescribed format is to be issued giving clear thirty days time from the date of publication of the sale notice and the date of sale. The sale notice shall be affixed on a conspicuous part of the secured Asset and a copy of the sale notice shall be sent to Borrower/Mortgager. Our Banks Board on the directives of the Department of Financial Services has approved, that auction/sale of the secured asset should be only through ‘e-auction’, barring accounts where the loan amount or the value of the Secured Asset is not above Rs. 5 Lakh.

SALE BY PRIVATE TREATY

Under the SARFAESI Rules, the alternative of Sale by private treaty shall be only on such terms as settled between the parties in writing. It should be undertaken only in exceptional situations by the Authorized Officer with the permission of Zonal Office, where sale by public auction/public tenders has not been successful, and where the amount recoverable is over and above the Reserve price fixed for Public auction, and is sufficient to pay the dues of all the Banks in the event the borrower is indebted to some other Bank.

The prerequisite for putting the property to Sale by private treaty are:

• If the assets are valued less than Rs. 25 Lakhs, the secured assets must have been put for public auction/public tender for a minimum of one attempt.

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• If the secured assets are valued between Rs. 25 Lakhs and Rs. 1 Crore, the asset must have been put for public auction/public tender for a minimum of two or more times.

• If the assets are valued more than Rs. 1 Crore, the secured assets must have been put for public auction/public tender for a minimum of three or more times.

13. RIGHT TO PURCHASE THE SECURED ASSET BY THE BANK By virtue of the Enforcement of Security Interest and Recovery of Debts Laws (Amendment) Act 2012, where the auction of the secured asset is unsuccessful/ postponed for want of bidders, the Bank through an officer specially authorized for the purpose is empowered to bid on behalf of the Bank in any subsequent sale, for an amount not less than the reserve price fixed in the previous sale. Branches, in deserving cases have to seek proper authorization to bid on behalf of the Bank, from RMD/Services Department, Head Office by making a reference through their controlling office.

In such cases the Title over the property and encumbrances should be thoroughly re-verified by obtaining fresh Legal opinion from the Bank’s approved Advocate.

It should be noted that the properties/secured assets so acquired can be held by the Bank only for a period not exceeding 7 years, unless they are used for Banking business.

14. ISSUE OF SALE CERTIFICATE On receipt of full sale consideration and confirmation of sale, the Authorized Officer shall issue a Sale Certificate in the prescribed format in favor of the auction purchaser. The sale certificate is to be stamped as per the Stamp Act of the State in which the property is situated and registered with the Sub Registrar of Assurances of the area concerned at the cost of the purchaser. The Authorized Officer should take an acknowledgement of the Sale Certificate having been issued with date. It may be clarified that the sale Certificate has to be invariably issued in the name of the auction purchaser and cannot be issued in the name of any third party on the request of the auction purchaser. Sale Certificates are normally issued free of encumbrances known to the Bank. In case there are known subsisting encumbrances, the Authorized Officer can ask the purchaser to deposit the amount required to meet the encumbrance and pay the amount so deposited towards satisfaction of such encumbrances and issue the Sale certificate free of encumbrances.

15. APPROPRITATION OF AMOUNT REALISED Subsequent to confirmation of sale, the amount realized has to be appropriated. The expenses incurred in conduct of sale and preservation of security shall be the first charge on the realizations made and shall be adjusted from the sale proceeds first and the balance realized amount shall be appropriated by the Branch first towards interest accrued and the balance towards principal outstanding. Any surplus amount left may go to the borrower.

16. FILING OF OA/SUIT FOR BALANCE UN REALISED AMOUNT In case any amount remains unrealized, regular legal action should be initiated for recovery of the balance amount before the Debts Recovery Tribunal or the Civil Court as the case may be before expiry of the limitation period.

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17. LIMITATION The provisions of the Limitation Act apply to the action under the SARFAESI Act, as such the Notice U/s 13(2) has to be issued within the limitation period as provided under the Limitation Act. Further, as initiating action under SARFAESI Act does not extend limitation for filing suit before the Court/ Tribunals, Branch should take steps for filing suit at least six months in advance from the date of expiry of limitation, after due permission from the Competent Authority. It should also be ensured that the action under SARFAESI Act is taken within Limitation period.

18. SIMULTANEOUS ACTION Action under the SARFAESI Act and action before the DRT/ Civil Court can proceed simultaneously. In case notice U/SARFAESI is issued in Suit filed Account, the Court/Tribunal is to be kept informed of the action under SARFAESI Act by filing a memo. In suit filed cases, effort should be to realize the dues expeditiously by enforcing the securities under the SARFAESI Act, as far as possible. Once the amounts due to the Bank are realized either in full or in part in SARFAESI proceedings, a full/part satisfaction memo should be filed in the pending OA/Suit before the DRT/Civil Court.

19. HIRING OF SECURITY AGENTS Circular No 666/125 Ref (11/01) dt. 25-11-2002 provides for hiring of Security Agents within the defined guidelines. In chronic cases where the Authorized Officers/Branches are unable to proceed on their own they may utilize the services of Security Agents in consultation with their Controlling Office. The remuneration payable to the Security Agents have been revised and communicated vide circular no 261 (ref No 11/03) dt. 12-11-2009. while entrusting the task to the Security Agents care should be taken to specify the task, the timeframe in which the same is expected to be completed and the remuneration payable to them. Hiring of security agent is not mandatory. Wherever we can take peaceful possession ourselves, we should go ahead and take possession without the agent’s services.

LIST OF CIRCULARS CONSOLIDATED/UPDATED BY THE MASTER CIRCULAR

1. Circular No.666/125 (Ref.No.11/01) dated 25.11.2002.

2. Circular No.415 (Ref.11/04) dated 27.01.2005.

3. Circular No.261 (ref No 11/03) dated 12-11-2009.

4. Circular No. 150 (Ref No. 11/ 02) dated 30.07.2010






10. Circular No. 403 (Ref No.11/10) dated 06.01.2014

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SANCTION OF DEATH CLAIMS - DISCRETIONARY POWERS (`. in Lakhs) Delegation of powers for settlement of claims of securities of deceased constituents.

BM CM AGM DGM GM ED CMD

DEPOSITS

On Nomination FP FP FP FP FP FP FP On Succession Certificate / Probate

1.00 FP FP FP FP FP FP

On Indemnity of claimants and re-deposit of claim amount for not less than three years without premature cancellation or encumbrance. or On Indemnity of claimants and two sureties (whose worth is double the claim amount)

1.00 2.00 3.00 10.0 0 FP FP FP

On indemnity of claimants alone

0.25 0.50 0.75 5.00 FP FP FP

GOLD JEWELLERY OR GOODS PLEDGED WITH THE BANK

On Probate 1.00 FP FP FP FP FP FP On indemnity of claimants and two third parties whose worth is double the claim amount.

1.00 2.00 3.00 10.00 FP FP FP

On Indemnity of claimants alone.

0.25 0.50 0.75 5.00 FP FP FP

FOR RELEASE OF TITLE DEEDS

On indemnity of claimants and indemnity of sureties whose worth is equal to the value of the property.

NP NP NP FP FP FP FP

FOR ACCESS TO LOCKERS

On indemnity of claimants and indemnity of two sureties without specifying the amount of indemnity.

NP NP NP FP FP FP FP

(FP: Full Powers: NP: No Powers)

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Zonal Managers, in Zonal Offices which are not provided with specialist Law Officers and all other functionaries who are conferred the delegated powers, should exercise the same after obtaining the legal opinion from the local approved advocate on all the legal aspects of the claim including the legal heirs who are entitled to the claim as per law.

Under RBI guidelines, death claims are required to be sanctioned within a period not exceeding 15 days from the date of receipt of all the required documents.

In such of the claims, wherein some of the claimants are minors, Branches should invariably insist for re-depositing the claim amount or at least the amount representing the shares of minors till such time the said minors attain majority.

In respect of Muslim/Christian claims, it is approved to delegate powers to Branch Managers, Assistant General Managers and Deputy General Managers to sanction claims involving claim amount or value of pledged movables or for release of title deeds or access to lockers as indicated in the above table, basing on the legal opinion of approved advocates/ officers in the Zonal Offices.

Claims for Access to Lockers: The Claims for access to lockers of the deceased constituents, in the absence of nomination, can be sanctioned by Zonal Managers against indemnity of the claimants and two third party sureties without specifying the amount of indemnity.

Claims for Release of Title Deeds/Gold Jewellery: (deposited by the deceased constituents for the purpose of creation of mortgage as security for various advances) can be sanctioned by the Zonal Manager, without reference to Head Office. However, the release of title deeds is subject to

a. Repayment of all the dues payable to the bank in full;

b. Ensuring that there are no direct or indirect liabilities outstanding on account of the deceased; and

c. Indemnity of claimants and indemnity of surety/ies to the extent of the worth of the property.

(Cir No.257/11/3 dated 12.10.2006).

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Settlement of Claims in respect of Missing Persons

Reserve Bank of India issued a direction for evolving a policy by Banks so that Banks can avoid inconvenience and undue hardships to common persons with regard to settlement of the claim in respect of a missing person taking into account the facts and circumstances of each case.

As per Sec.108 of Indian Evidence Act, if a person’s whereabouts is not known or heard for seven years, a presumption can be raised by a competent Court that the said person is dead unless the contrary is proved by the person affirming the existence of said person.

In accordance with the above directions of RBI, our Board vide Resolution No.16 dated 26.03.2009 approved to fix threshold limit of `.50,000/- upto which a claim in respect of missing person be settled without insisting on production of any document other than FIR and non-traceable report issued by Police Authorities and letter of indemnity and two third party sureties.

Zonal Managers are vested with powers to settle the claim in respect of missing person upto `.50,000/-. For settlement of such claims, the date of calculation of seven years be reckoned either from the date of FIR or publication of the public notification/paper publication of the missing person.

If the claim amount is `.5,000/- and less, Zonal Manager is empowered to dispense with production of the public notification/paper publication of the missing person.

Branches are hereby advised to follow the below mentioned guidelines while settlement of the claims in respect of missing person and forward the same to the respective Zonal Office for settlement of claim.

Obtention of copy of FIR lodged by the legal heirs at police department.

Surety from two independent respectable persons well known to the family of the depositor who are acceptable to the Bank.

Obtention of “Non-traceable report” from the police department.

Independent enquiry is made by the Branch to ensure that the depositor is actually missing and genuineness of the claim/claimants.

Copy of the paper notification with photograph of the missing depositor in a well- circulated English/Local language newspaper should be produced by the claimants.

Letter of Indemnity

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Identification of the claimants, sureties be thoroughly verified.

However, these settlement guidelines shall not be applicable in the following cases.

Deposit/s held by the missing person jointly with another person/s irrespective of the condition of repayment of the deposit.

Deposit/s held as per court order.

Non-Resident deposit accounts (held individually or jointly irrespective of the condition of repayment).

Loan/s availed by the missing person where the deposit/s is provided as collateral security.

Gold loans and loans against approved securities availed by the missing person.

Safe deposit locker and safe custody articles held by the missing person (held individually or jointly).

Deposits where a lien has been noted (excluding such lien/s noted in case of loan availed against the deposit as prime security and no other lien/s are noted on the deposit).

Claims where a missing person has left any WILL.

Claims on deposit/s where the missing person has any direct or indirect liability with the Bank (Excluding loans against the claimed person as prime security).

Claims where a person has gone missing in any country other than India.

(Cir.No.006 Ref.No.11/1 dated 07.04.2009)


SERVICE CHARGES, FEES,COMMISSION,

EXCHANGE ON DRAFTS &PAY ORDERS ETC

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Service Charges, Fees, Commission, Exchange on Drafts & Pay Orders etc

UPFRONT FEE

A. Upfront Fee on Term Loans for all categories of borrowers: The rate of upfront fee is 1% of the term loan amount. No ceiling is prescribed for collection of upfront fee on term loans.

B. For Loans and advances with 100% cash Margin:

i. Offer of 100% cash margin by way of our Bank’s term deposits in favour of the applicant

0.50% of the Term loan amount with a Maximum

of `.1000/-

ii Offer of 100% cash margin by way of our Bank’s term deposits belonging to a third party.

iii Offer of 100% cash margin by way of our Bank’s term depositspartly in favour of the applicant and partly belongs to a thirdparty.

Cir.No.285 Ref.No.26/56 dated 06/11/2007

Upfront fee need not be collected for advances to individuals.

PROCESSING CHARGES

Processing Charges for Working Capital Limits

For Fund & Non-Fund Based Limits

Slab Processing Charges Upto `. 25000/- `.150/-

Above `.25000/- and upto `.2 lakhs `.300/-

Above `.2 lakhs upto `. 1 crore `.300/- per lakh or part thereof

Above `.1 Crore `.300/- per lakh or part thereof with a maximumof `.30,00,000/-

Processing Charges for Loans against Shares & Securities

Processing Charges at the rate of `.300/- per lakh with a minimum of `.300/- without any upper ceiling for Loans against Shares & Securities to be collected uniformly.

Processing Charges for Mortgage Loans

1% of the Loan amount irrespective of the Limit and period of the loan without any Maximum limit.

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Processing Charges for Rent Receivables

1% of the Loan amount irrespective of the Limit and period of the loan

The competent authority to waive/ give concession up to 50% of Processing Charges/ Upfront fee is vested with ED.

Powers for permitting concession/waiver up to 100% of processing charges/upfront fees are vested with CMD for all accounts including MC sanctions.

Advance Collection of Processing Charges/ Upfront Fee

Branches have to collect 25% of the normal processing/upfront fee in advance for new accounts involving fund/non-fund based credit limits of more than Rs .2 lakhs. If the loan is sanctioned, the balance 75% is to be collected at the time of delivering the sanction letter without fail.

If the application is declined then the amount collected in advance be retained and need not be refunded. Remaining 75% of processing charges need not be collected. (Cir.No.213 Ref.No. 26/47 dated 16.10.2009)

However, in cases where borrowers come into our fold through Loan Syndicator or on taking a share under consortium arrangement, processing charges/upfront fee shall be collected on the share allocated to our Bank at the time of documentation or at the time of disbursement of limits in line with other member banks.

However, powers are delegated to GM (Credit) at H.O. for refund of partial/full amount of upfront/ processing charges collected in advance from the applicant, if the sanction is not considered favorably

The following are exempted from collecting processing charges:

1. Loans against Term Deposits;

2. Loans against Government Securities, units of UTI/ Mutual Funds/ KVPs/ NSCs/ LIC Policies;

3. Gold Loans;

4. Educational Loans;

Reference Circulars


143 26/29 25.07.2007 248 26/46 11.10.2007 285 26/56 06.11.2007

005 26/02 07.04.2010 044 26/08 23.05.2011

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5. IRDP/SGSY Schemes, All Government Sponsored Schemes, Small & Marginal Farmers and loans granted under PMRY Scheme irrespective of the loan amount;

6. Self Help Groups (SHGs);

7. Upfront fee on term loans of Trade Finance Centres upto `.2 lakhs

Collection of Processing Charges:

1. Processing charges are to be collected for processing of fresh/ renewal/ enhancement/ adhoc limits and it is not related to specific period. Hence, processing charges need not be collected for the overdue period. In the light of this, every effort shall be made to renew the limits within the due date. However the penal interest shall be collected for the overdue period.

2. Processing charges shall not be levied on term loans where upfront fee is charged.

3. In respect of Pattabhi Agricard accounts, collection of processing charges is a one-time measure i.e., shall be recovered at the time of sanction/ renewal/ enhancement only but not at the time of review.

4. Applicalble Processing Charges have to be collected as per existing guidelines at the time of yearly review.

5. Applciable Processing Charges have to be collected at the time of renewal of limits i.e. within 12 months, however, no processing charges to be collected while conducting midterm review of the account.

6. Yearly Review of Accounts has to be ensured as per guidelines contained in H.O. Circular No.009 Ref.No.26/04 dated 09.04.2010 and the Processing Charges have to be collected whenever the Yearly Review of accounts is conducted.

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ADMINISTRATIVE CHARGES For Personal Loans (Contingency, Consumer & Vehicle Loans): Slab – quantum of loan Charges per quarter per account Up to & inclusive of `.25,000/- `.50/-Above `.25,000 up to and inclusive of `. `.75/-Above`.50,000/- up to and inclusive of `.

`.100/-

Above `.75,000/- `.150/-

For Housing Loans: Upto `.10 lakhs `.100/- per quarterAbove`.10 lakhs & upto `.15 lakhs `.150/- per quarterAbove`.15 lakhs `.250/- per quarter

Trade Fianace: `.50/- per lakh per quarter on the sanctioned limit.

PRE-PAYMENT CHARGES (Ref. Cir No.005 Ref.No 26/03 Dated 08.04.2008)

The word ‘Prepayment’ denotes amount of installments paid in advance i.e. ahead of repayment schedule and the word ‘prepayment charges’ indicates charges to be collected on the amount of term loan prepaid as on the date of closure of the account. The prepayment charges are applicable to all a categories of borrowers irrespective of their constitution.

Housing Loans:

• In respect of the Housing loans No prepayment charges will be collected, if the housing loan borrower makes payment from own savings/windfall gains for which documentary evidence is produced by the borrower.

• 2% flat prepayment charges to be collected on prepaid amount if the borrower makes payment by borrowing funds from other sources

• 2% flat prepayment charges on prepaid amount if the borrower makes payment by takeover by other banks/financial institutions. (Cir.No.166 Ref.No.53/04 dated 09.08.2010)

The following categories of loans are exempted from levy of pre-closure charges: (Cir.No.005 Ref.No.26/3 dated 08.04.2008)

1. Educational loans (already exempted w.e.f. 21.03.2007 vides HO Cir.No.466 Ref. No.26/63 dated 21.03.2007)

2. All loans sanctioned under Government sponsored schemes. 3. All loans sanctioned to weaker sections as defined by Reserve Bank of India

including Self Help Groups.(For Weaker Sections beneficiaries, Refer Page No.14-15 of H.O.Cir.No.035 Ref.No 26/08 dated 03.05.1.2007)

4. All loan accounts where the loans are pre-paid due to death of borrower.

Waiver of Pre-Payment Charges on Housing Loans (Cir. 358 /26/59 Dt.12.01.2012)

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Pre-Closure Charges for Term Loans

Pre-closure charges are to be levied on term loans (repayable beyond 36 months) @ 2% flat on the pre-paid loan amount.

In all term loans where repayment period is fixed beyond 36 months, the sanctioning authority should stipulate a condition regarding levy of pre-closure charges @ 2% flat on the pre-paid amount except, in case of exempted categories mentioned above.

It shall be ensured that the terms and conditions of sanction contain the prepayment charges clause.

The documentation obtained shall contain a clause making a mention about the stipulation regarding pre-payment charges.

The following authorities are empowered to permit concession/ waiver of pre-closure charges in all deserving cases on its merits.

Advances sanctioned by Authority to permit waiver Branches, Zonal Offices Zonal Manager – Waiver not exceeding `.5000/- per

account. Above `.5000/- to be referred to GM (cr) at Ho.

Branches, Zonal Offices GM (Cr) a t HO exceeding `.5000/- per account. GM (Cr) at HO ED

ED/CMD/MC ED Cir. No.274 Ref.No.26/35 dated 11.11.2008

COMMITMENT CHARGES (Ref Cir No.143 Ref.No 26/29 dated 25.07.2007)

Levy of Commitment Charges on Term Loans

Commitment charges are to be levied for term loans of above `. 5 crores at 1% p.a. for delay in draw down schedule beyond 1 month.

Commitment charges to Corporate borrowers @ 0.50% p.a. (exclusive of overall ceiling of 2% penal/additional interest) on the unavailed portion of the fund based working limits of `.1 crore & above shall be levied subject to a tolerance level of 20% i.e., the utilization of the limit shall not be less than 80% of the sanctioned limit.

Method of Calculation of Unutilized Portion

The unutilized portion of the credit limit shall be ascertained on the basis of calculating the average utilization during the month after excluding there from utilization in excess of the sanctioned limit. The difference between average utilization determined as above and the sanctioned limit shall represent unutilized portion.

In case the unutilized portion thus arrived at exceeds the tolerance level of 20 per cent, branches shall levy commitment charges on entire unutilized portion.

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Exemptions from levy of Commitment Charges: 1. In case of partial utilization of the limits, if the utilized portion is 80% or more of the actual

sanctioned limits. 2. Working Capital limits sanctioned to sick/weak units. 3. Non-availment of working capital limits for 3 months and below for genuine reasons. 4. Limits sanctioned for export credit as well as against export incentives. 5. Inland bill limits extended by way of bills purchased /discounted or overdrafts/ cash credit

limits as sub limit against bills for collection. 6. Credit limits granted to commercial banks, financial institutions and cooperative banks

including land development banks. 7. Limits sanctioned to public sector undertakings. 8. Limits unutilized during off-season by seasonal Industries.

Exemption from the levy of commitment charges: The competent authority for waiver of commitment charges applicable for fund based working capital limits and Term Loans in respect of all borrowal accounts is as follows:

Advances sanctioned by Authority to permit waiver

Zonal Offices/GM(Cr) at HO GM (Cr) at HO

ED/CMD/MC ED

Cir.No. 274; Ref.No. 26/35 Dated 11/11/2008

When the exemption has not been obtained but the branch has not recovered the commission charges this has to be treated as seepage of Income.

Conditions to be fulfilled for waiver of Commitment Charges: The above powers may be exercised only in the case of borrower accounts rated A & above where the conduct of the account is satisfactory.

General: 1. For considering the utilization of the limit, CPs subscribed by our bank and

earmarked in the working capital facility and/or FCNR loans availed from us should be taken into consideration as utilization of limit.

2. The sanction terms & conditions inter alia shall include a condition on levy of commitment charges and an acknowledgement from the borrower accepting the terms and conditions shall be obtained.

In view of IBA guidelines and as the bank has to provide capital charge on committed lines of credit, it is imperative to levy commitment charges on Un-utilized portion of credit limits, in all applicable cases, without any deviation

Commitment Charges in case of Secured Overdraft against Gold: In case of Secured Overdraft against Gold, the commitment charges @ 2% p.a.(0.5% per quarter), on the unutilized portion of the limits, if the limits are not utilized for at least 75% in any quarter. The charges are to be levied in the succeeding month after the closure of the quarter.

259

COMMISSION (Cir.No: 311 Ref.No.26/61 Dated 30.11.2010)

Commission for Issuance of Solvency Certificates

Out of pocket expenses incurred, if any, should be collected extra. (Cir No.360; Ref.No.26/74 Dated 05.02.2010).

SERVICE CHARGES ON BASIC BANKING SERVICES The Service Charges on Basic Banking Services are revised and the details are furnished here under:

1. Charges for Stop Payment Instructions: Non-individuals Individuals Pensioners/ Senior citizens/

Individuals in Rural areas

`.60/-per leaf (Maximum

`.250/- for stopping payment of multiple cheques at a time)

`.55/-per leaf (Maximum)

`.225/- for stopping payment of multiple cheques at a time)

`.50/-per leaf (Maximum `.200/- for stopping payment of multiple cheques at a time

2. Enquiry relating to old records (More than 12 months old): Non-individuals Individuals Pensioners/ Senior citizens/

Individuals in `.115/- per item `.110/- per item `.100/- per item

3. Record copy of the Cheque/other Instruments: Non-individuals Individuals Pensioners/ Senior citizens/

Individuals in `.100/- per item `.100/- per item `.100/- per item

Commission Upto `.1 lakh `. 500/- Above `.1 lakh upto `.25 lakhs `.1,000/- Above`.25 lakhs upto`.100 lakhs `.2,500/- Above `.100 lakhs `.5,000/-

260

4. Account Closure Charges: SB Group of A/cs. Closed within 12months of opening

Non-individual `.200/-

Individual `.150/-

Pensioners/Senior citizens/Individuals in Rural areas `.100/-

SB Group of A/cs. Closed after 12 months of opening

No Charges

For CD Group A/cs. Closed within 12 months of opening


Individual `.350/-


For CD Group A/cs. Closed after 12 months of opening

No charges

`.3.00 per leaf (if charges are not levied at the time of issue of cheque book) - No extra charge for surrender of cheque leaves

No account closure charges for AB EASY Account (No Frills Account)

5. Cheque Return – Inward (Cheque received for payment) due to insufficient of funds (Local or Non locals):

For CD Group Accounts - Upto `.20,000/-

Non-individual `.100/- Individual `.75/- Pensioners/Senior citizens/Individuals in Rural areas `.50/-

For SB Group of Accounts - Upto `.20,000/-


For CD Group Accounts - Above `.20,000/-


For SB Group of Accounts - Above `.20,000/-


6. Charges for Signature Verification (Per attestation):

Charges for Signature verification – Per attestation


The signature attestation should be on the letter Head only

7. Issuance of No-dues Certificate:

Weaker Sections No Charges Others – Charges per Certificate


261

8. Collection of Local Cheques (Other than clearing):

For CD Group Accounts


Individual `.80/-


For SB Group of Accounts


Individual `.35/-


9. Commission on Collection of Cheques (outstation):

Sl.No Value Charges to be collected in `.

Service charges for Savings customers

Service charges for other customers

1 Upto and including `.5,000 `.25 `.50

2 Above `.5,000 and upto and including `.10,000

`.50 `.50

3 Above `.10,000 and upto and including `.1,00,000

`.100 `.100

4 Above `.1,00,000 `.200

10. Exchange on Drafts/TTs & Pay Orders: Category Non-individuals Individuals Pensioners/Senior Citizens/

Individuals in Rural areas

Upto 5,000/- `. 20/- `. 20/- `. 15/-

`.5,000/- upto `.10,000/-

`. 25/- `. 25/- `. 20/-

`.10,000/- upto `.1.00 lakh

`.2.50 ps. Per `.1,000/- or part thereof with a Minimum of `. 30/-

`. 2.25 ps. Per `. 1,000/- or part thereof with a Minimum of `. 30/-

`.1.75/- ps. per `. 1,000/- or part thereof with a Minimum of `. 25/-

`.1.00 lakh upto `.10.00 lakhs `.2.25/- ps. Per

`.1,000/- or part thereof with a Minimum of `.250/-

`. 2.00 ps. Per `. 1,000/- or part thereof with a Minimum `. 225/-

`.1.50/- ps. per `. 1,000/- or part thereof with a Minimum of `.175/-

Above `.10.00 lakhs `. 2.00/- ps. per

`.1,000/- or part thereof with a Minimum of `. 2,250/- and Maximum `.20,000/-

`.1.50/- ps. Per `.1,000/-or art thereof with a Minimum of `. 2,000/- and Maximum `.18,000/-

`.1.25 ps. Per `. 1,000/- or part thereof with a Minimum `.1500/- and Maximum `.15,000/-

262

11. The Service Charges are revised and the details are furnished hereunder: 1. Cheque Book Issue Charges

Category Charges

SB accounts: MICR /CTS Cheques

Cheque Book with 25 leaves free in a year (from the date of opening) (other than multi city cheque books) Further cheque books are issued at `.2.00 per cheque leaf. Personalized cheque book Rs.3.00 per leafs

CD and ODCC accounts: MICR/CTS Cheques

No free Cheque Book for CD and ODCC Accounts. Cheque books are issued at `.3/- per cheque leaf

2. Issue of Balance Certificate `.100/-. Issue of Interest Certificate `.100/- (No Charges on HL/EL Certificates)

3. Maintenance charges on ATM / Debit Cards

`.75/- on a l l ATM/ Debit Cards as Annual Maintenance fees at the start of 2nd year.

4. Payment by Electronic Clearing Services Free of Charge

5. Registration of ECS facility `.100/-.

6. Charges on SMS alert `.60/- (Rs.15/- per quarter)

12. Service charges on RTGS transactions revised with effect from 15.01.2014. RTGS Transaction Service Charges

Inward Transaction Free Outward Transaction: Rs.2.00 lacs to Rs.5.00 lacs Above Between 9.00 hrs to 12.00 hrs Rs.25.00 Rs.50.00 After 12.00 hrs to 15.30 hrs Rs.30.00 Rs.55.00 After 15.30 hrs Rs.30.00 Rs.55.00

13. Service charges on NEFT transactions revised with effect from 15.01.2014.

NEFT Transaction Service Charges Inward Transaction : Free Outward Transaction: Up to Rs.10000/- Up to Rs.1.00 lakhs Rs.1.00 lakhs to Rs2.00 lakhs Rs.2.00 lakhs and above Rs.2.50 Rs.5.00 Rs.15.00 Rs.25.00

HO Circular No.412 Ref. No.27/45 dated 13.01.2014

These charges shall be applicable for all the types of transactions, including inter-banking funds transfer.

14. Cheques Return-outward (Cheques deposited for collection)

Rs.150/- plus out of pocket expenses if returned for financial reasons and Rs.100 plus out of pocket expenses if returned for other reasons.

263

15. Service charges for Cheque Collection/Return under Speed Clearing (By Collecting Banks from customers) S. No. Value Charges to be collected in

Service charges for Savings customers

Service charges for other

1 Upto and including `.1,00,000/- NIL NIL 2 Above `.1,00,000/- `.150/- `. 150/- 3 Return Charges for cheques

presented in Speed clearing Up to `.10000/- `. 50/- `.10000/- to `.1.00 lakh `. 100/- `.100001 to `.1.00 crores `. 200/- `.1.00 crores and above `. 500/-

4 Service (Processing) charges for local clearing ( by clearing houses From Member Banks)

Presenting Bank Drawee Bank Clearing at MICR-CPCs

`.1.00 `.1.50

Cheque Truncation

`.0.50 `.1.00

16. Cancellation of Demand Draft/TTs & Pay Orders (Per instrument case )

Up to Rs.10000/- Rs.25/- Above Rs.10000/- Rs.100/-

17.Demand Drafts/TTs/Pay Orders- Duplicate Issuance


18. Demand Drafts/Pay orders revalidation


19. Service Charges for Outstation Cheques Collection: (HO. Cir.No.293, Ref.No.27/28 dt.17.10.2012)

S.No. Value Revised Charges (Rs.)

For Savings Customer For Other Customer

1 Upto and including `.5,000/- 25 25 2 Above `.5,000/- and up to and

including 50 50

3 Above `.10,000/- and up to and including

100 100

4 Above `.1,00,000/- 200 200

20. Collection of Bills: Outward/ Inward Bills for collection

Category Charges Upto Rs.1.00 lakh Rs.9/- per Rs.1000/- or part thereof subject to a

minimum of Rs.100/- Above `.1.00 lakh upto `.10.00 lakhs

Rs.8/- per Rs1,000/- or part thereof subject to a minimum of Rs.900/- `.900/-

Above `.10.00 lakhs Rs.6/- per Rs.1,000/- or part thereof subject to a minimum of Rs.8000/- and maximum of Rs.10000/- 8,000/- + out of pocket expenses.

264

21. Ledger Folio Charges

Average Credit Balance Free entries allowed per quarter

Upto `.25,000/- Nil

Above `.25,000/- upto `.50,000/- 60 entries

Above `.50,000/- upto `.1.00 lac 100 entries

Above `.1.00 lac upto `.2.00 lacs 400 entries

Above `.2.00 lacs No charge

For C & IF advances No free entries.

NOTE: 1. For every 40 entries, `.80/- after availing free entries referred above. 2. Charges for entries should not be levied on Saving Bank Accounts. 3. Charges for Entries, wherever applicable are to be levied on quarterly basis for Deposit Accounts and also advance accounts. 4. If there are no entries in the accounts, charges for entries are not to be levied

22. Charges for Standing Instructions

Purpose Charges

Noting of Standing Instructions `. 25/-

Transfer between Accounts in same branch No additional charge

Other Standing Instructions Remittance charges plus out of pocket expenses

For non-execution of Standing Instruction due to insufficient balance in account and re-registration of standing instructions

`. 100/-

23. Safe Custody Charges

Category Charges Scrips `. 500/- per scrip per annum Sealed Cover `. 500/- per sealed cover per annum or part thereof Sealed Boxes 20 x 20 x 20 cm – Rs.500/- p.a.; 30 x 30 x 30 cm – Rs.600/- p.a. Bank’s Own Deposits No charges

24. Collection of our own Deposit Receipts Category Charges

Collection of our own deposit receipts on maturity

No charges

Collection of other Banks deposit receipts on maturity

If the proceeds are placed with us as deposit (Minimum period of three months), service charges may be waived. Otherwise, usual service charges as applicable to collection of outstation Cheques should be collected.

265

25. Service Charges on inoperative Accounts

Type of the account Revised Charges

Inoperative SB/ASB/Kiddy bank Accounts where minimum balance maintained

No Service charges if stipulated minimum balance requirement adhered to

Inoperative SB/ASB/Kiddy bank Accounts where minimum balance not maintained

Rs.50/- per quarter in rural areas and `. 100/- per quarter in all other areas.

Inoperative Current Accounts where minimum balance maintained

No Service charges if stipulated minimum balance requirement adhered to

Inoperative Current Accounts where minimum balance not maintained Rs.200/- per quarter in all areas

Service tax shall be extra at prevailing rates

Other conditions

In case the balance is insufficient to cover the above charges, the same is to be collected as and when credit is received within one year. After one year, if the account continues to be inoperative, the same may be closed, with intimation to account holder at the last known address.

The existing system of levying inoperative service charges on inoperative accounts shall be stopped w.e.f. 20.07.2011

Cir.No.79; Ref.No.27/09 Dated 15.06.2011 Cir. No. 369; Ref. no.27/39 Dated 11.12.2013

26. Tariffs on Any Branch Banking (ABB) Transactions Parameter Applicable Charges

Eligible Customers For all Current and Savings Bank group of accounts I. Cash Withdrawal with Self cheques

(customer to be present) Upto `.50,000/- Free of cost

II. Cash Remittance (Remitted by self) ANY AMOUNT Free of cost II a. Cash Remittance by others Minimum of `.1,000/- `.10/-

`. 1,001/- to less than `. 50,000/-

`. 2./-per thousand with minimum of `.10/-

III.Transfer of funds (Non-cash transactions only)

Upto `.1,00,000/- Free of cost

`.1,00,000/- and above `. 50/- per transaction IV. Issuance of DD/POs The applicable service charges shall be collected

27. Deposit of clearing instruments at non-home branch, drawn on non-CBS branch/other Banks.

For SB Accounts Free of charges For CD ccounts

Upto `.1.00 lakh Free of cost `.1.00 lakh and above `.50/- per transaction

Terms and conditions: • The Acquiring Branch (i.e. the branch where the transaction is conducted) should get

service charges. • The maximum cash withdrawal under ABB is restricted to `.50,000/-. • The maximum cash remittance under ABB is restricted less than `.50,000/-. (others) • The minimum of withdrawal/cash remittance under ABB is `. 1,000/- and above.

266

• Customers are permitted to give instructions to stop payment of cheques issued by them and revoke the stop payment instructions issued by them earlier.

• Repayment of Loan accounts: Repayment of loans/advances can be made by customers.

28. Handling Charges on cash receipts under CD, OD/CC accounts

Cash handling charges Applicable Charges

Upto one Bundle No charges

More than one bundle `.100/- per bundle - Maximum of `.10,000/-

*Overdraft accounts of existing/retired staff are exempted from levying of cash handling charges.

29. Charges for Issuance of duplicate statements/pass books

Purpose Charges Duplicate passbook with latest balance only

For Pass Books : `.15/- For Statements `.15/-

Duplicate passbook with previous entries

For Pass Books `.75/- plus additional `.50/- per bunch of every 40 entries). For Statements: `.25/- for each 40 entries

30. Penal Charges for not maintaining Minimum Balances

For CD accounts `.200/- per quarter in Metro/Urban/Semi Urban and Rural areas.

For SB accounts `.50/- per quarter in rural areas and `.100/- per quarter in all other areas.

For AB premium CD A/c `.400/-

For AB privilege SB A/c `.150/-

Mode of calculation of Minimum balance: Quarterly average balance

Other Conditions: In case the banalnce is insufficient to cover the above charges, the same is to becollected as and when credit is received within one year. After one year if the account continues tobe inoperative, the same may be closed, with intimation to account holder at the last known address.

31. Penal Charges for Delayed Payment of RD installments

Uniform rate of 10 paise for every installment of `.10/- per month in multiples thereof irrespective of the period of the deposit.

32.Penalty for Closure of RD account within 6 months

`.10/- Where the balance outstanding is less than `.100/- `.20/- Where the balance ranges between `.100/- to `.1000/- `.50/- Where the balance outstanding is more than `.1000/-

For AB Recurring Plus

0.50% on the balance outstanding subject to a minimum of `.50/- and maximum of `.500/-

33. Penalty for Excess Debit entries in Savings Bank No charges

34. Addition / Deletion of Names in all Deposit Accounts `.100/-

267

35. Change in Operation Instructions, Power of Attorney, Board Resolution etc.

`.100/-

36. Updation of Pass Book at Non-Home Branches No charges

37. Government Business - Agency Commission a) Receipts: `. 45/- per transaction. b) Payments other than Pension Payments: 9 paisa per `.100/- turnover and Pension payments: `.60/- per transaction.

Service charges attract Service Tax as per existing rules during the period

Any customer could walk in to deposit money in any branch of the Bank if the account is in any other branch of the bank to which he wants to deposit the money and there will be no charges on this for any amount.

Reference Circulars


153 51/3 01.08.2006 169 44/19 09.09.2009 287 27/34 08.11.2010

79 27/09 15.06.2011 428 27/64 23.03.2011 96 27/42 05.06.2012

369 27/39 11.12.2013 412 27/45 13.01.2014

Rationalisation and Revision of Agency Commission Payable to Banks on Government Transactions

Type of Transaction Unit Revised Rate

Receipts – physical mode per transaction Rs. 50/-

Receipts- e mode per transaction Rs. 12/-

Pension Payments per transaction Rs. 65/-

Payments other than pension per Rs.100/- turnover Rs. 5.50 paise

With effect from 01.07.2012 ( H O Cir. No.91 Ref.No.51/5 dated 31.05.2012) HO Cir. No.148/51/08/16.07.12 enclosing RBI Master Cir on Agency Commission.

268

HIRE CHARGES ON SAFE DEPOSIT LOCKERS

Type Size mm

(Depth 517 mm)

Total area

(Cubic cmt)

Hire charges

Metro Urban Semi Urban Rural

Type A (A to D) A & A 1 115 * 150 .0089 1400 1200 1000 900

B 148 * 184 .0140 1500 1200 1100 1000

C 115 * 330 .0196 1700 1400 1300 1200

D 178 * 238 .0219 1800 1550 1400 1300

Type B (E to G) & H1 148 * 401 .0306 2600 1900 1700 1550

F 266 * 320 .0440 2850 2300 2000 1850

G 178 * 506 .0465 3300 2500 2300 2100

Type C (H to M) H 314 * 401 .0650 6250 4800 3800 3400

L 340 * 506 .0889 7400 6100 5000 4600

Special Instructions: The Locker Operations are restricted to 10 in a quarter. Any operation beyond 10 in a quarter, branches are advised to charge Rs. 50/- per transaction. No carry over will be allowed.

In addition to the above the following points may be noted:

1. Rentals for built -in-lockers shall be 25% more than the rents noted above.

2. Rent on lockers mentioned in this circular attracts 15 % (Service tax @ 14% + 0.5% Swachh Bharat Cess + 0.5 % Krishi Kalyan Cess of Locker Rents. Therefore, the service Tax should be collected from Locker holders, in addition to stipulated rental charges.

3. A Concession of 20% in rent is allowed to our Existing and Retired staff members.

269

4. All Branches are advised to obtain the agreement in the revised format from all the existing locker holders as well as from new locker customers while allotting lockers. (Ref.Cir.No 410; Ref.No. 44/51 Dated 23.02.2009 for revised Locker Hire Agreement Proforma).

5. Branches are advised to adhere to the guidelines on embossing identification code of the Bank/Branch on locker keys.

6. Branches are advised to obtain a Fixed Deposit which would cover 3 years rent and the charges for breaking open the locker in case of an eventuality at the time of allotment of lockers and also refer our circular No 187 Ref.No.44/19 dated 30/08/2007 on guidelines on various issues related to Safe Deposit Lockers.

Branches are also advised to impress upon the locker holders, the necessity of holding adequate deposits so that the interest earned on such deposits is sufficient to cover the annual rent on the lockers in a pre-determined manner. Authorization letters from the locker holders for the transfer of interest earned on these deposits to adjust the locker rents are to be taken from the holders and no deposit loans to be considered on such deposits. Lien to be marked on the Caution Deposit so that no loan or any other facility can be allowed against such deposits. Staff/Retired Staff are exempted for placing caution deposit to avail locker facility.

7. Further, all branches are advised to note that the safe deposit locker service involves huge capital investment and if the service is not utilized to the maximum extent, the investment may become uneconomical. As such, branches should carefully review the business in lockers periodically. If good number of lockers is lying vacant, the reasons for the same should be ascertained and suitable steps should be taken for improving the occupancy.

8. While arriving at arrears of Locker Rent, Sundry Creditors/ Suspense Account also to be verified to ascertain whether any amount of locker rent is available/ outstanding in the sundry creditors/ suspense account on account of locker holder.

9. Branches were advised to adhere to the guidelines on embossing identification Code of the Bank/Branch on locker Keys.

10. Revised rents on lockers will be effective from 01.10.2015 for all the existing customers and from 01/07/2015 for the new customers.

11. We have been offering SMS facility as a value added service. Branches are advised to register the mobile numbers of locker hirers: for sending SMS alerts on various occasions.

(Cir. No.170 Ref.No.44/20 Dated 09.09.2009, Cir.No.086 Ref.no.27/11 Dated 13.06.2015)


OFFICES, SERVICE CENTERS,CURRENCY CHESTS AND

LINK BRANCHES ETC

270

Names of Link Branches with which Administrative Offices/ Training Institutes/ Grameena Banks/ Currency Chests Maintain their Accounts

CIRCLE OFFICES SLNO. CIRCLE OFFICES ZONAL OFFICES 1 Bangalore Circle

Bangalore Chennai Coimbatore Hubli Kochi Tirupathi

2 Bhubaneswar Circle

Berhampur Bhubaneswar Kolkata Patna Sambalpur

3 Hyderabad Circle

Hyderabad-I Hyderabad-II Kurnool Secunderabad

4 Mumbai Circle

Ahmedabad Bhopal Mumbai Pune

5 New Delhi Circle

Chandigarh Jaipur Lucknow Ludhiana Meerut Newdelhi

6 Telangana Circle

Karimnagar Mahaboobnagar Nizamabad Warangal

7 Vijayawada Circle

Eluru Guntur Ongole Vijayawada

8 Vizag Circle

Kakinada Srikakulam Visakhapatnam

271

ZONAL OFFICES

S.No Zonal Office Link Branch Code No 1 Ahmedabad Ahmedabad main branch 4 2 Bangalore Jayanagar 4th block Branch 1696 3 Berhampur Courtpeta 85 4 Bhopal 5 Bhubaneswar Baramunda (Bhubaneswar) 188 6 Chandigarh Sector 17 Chandigarh Branch 95 7 Chennai Mowbrays Road (Chennai) 255 8 Coimbatore SME Branch 1037 9 Eluru Ramachandraraopet 468 10 Guntur Kannavari Thota (Guntur) 242 11 Hubuli Dharwad branch 214 12 Hyderabad-I Sultan Bazar (Hyderabad) 205 13 Hyderabad-II Sultan Bazar (Hyderabad) 205 14 Jaipur Station Road Branch 1534 15 Kakinada Suryaraopet (Kakinada) 519 16 Karimnagar BSC Khammam 736 17 Kochi Kadavanthra 2271 18 Kolkata Karaya Road (Kolkata) 287 19 Kurnool Park Road Branch 1095 20 Lucknow Main Branch 344 21 Ludhiana Sector-32 Ludhiana 2493 22 Mahaboobnagar Mettuguda 1216 23 Meerut Garh Road 1474 24 Mumbai Andheri (Mumbai) 28 25 New Delhi Gurgaon EC 9185 26 Nizamabad Hyderabad Road Branch 596 27 Ongole Main Branch 400 28 Patna Patna Main Branch 418 29 Pune Aundh Branch 2620 30 Sambalpur 31 Secunderabad Sultan Bazar Branch 205 32 Srikakulam Venkatapuram Branch 2853 33 Tirupathi SV University 1032 34 Vijayawada Vijayawada 606 35 Visakhapatnam Seethammadhara (Vizag) 540 36 Warangal Hanamkonda 206

STAFF TRAINING COLLEGES

Sl. no. Staff Training College Address 1 ABSTC-HYDERABAD

ANDHRA BANK APEX COLLEGE for Banking Excellence Plot No. 27-29, Nanakramguda Near: Infotech & Adjecent to :Cognizant opp: Franklin Templeton, Financial District, Hyderabad. Tel.Nos: 2300 7194, 2300 7195 & 2300 7196/ 2300 7171 (DGM) Mail id: [email protected]

2 ABSTC-VIZAG

Andhra Bank Staff College, 15-7-9, Krishnanagar Colony, Maharanipet, Visakhapatnam (Tel No.0891-2546739;740;741;742) Mail id:- [email protected]

272

LEAD BANK OFFICES

S.No. Lead Bank Office Districts Link Branch Code No

1 Berhampur Ganjam Berhampur 042

2 Gajapathi Gajapari Parlakhemudi 438

3 Srikakulam Srikakulam RCB, Srikakulam 711

4 Kakinada East Godavari ZO Link, Suryaraopet 519

5 Eluru West Godavari ZO Link, R.R.Pet 468

6 Guntur Guntur Kannavari Thota 242

CURRENCY CHESTS

S.No. Name of the Chest Link Branch Code

1 Hyderabad Narayanaguda 0397 2 Chennai Mowbrays Road 0255 3 Visakhapatnam Seethammadhara 0540 4 Vijayawada Ring Road, Vijayawada 0134 5 Guntur Koretipadu, Guntur 0314 6 Bhubaneswar Baramunda 0188 7 Mancherial Mancherial 0363 8 Nellore Dargamitta (Nellore) 0136 9 Bhimavaram DNR College,Bhimavaram 0102

10 Hanamkonda Hanamkonda 0206 11 Anantpur Ramnagar (Anantapur 0217 12 Tirupathi SV University (Tirupathi) 1032 13 Berhumpur Gosaninuagaon 0172 14 Khammam Khammam 0311 15 Nizamabad Badabaza 0749 16 Kurnool Park Road 1095 17 New Delhi EC, Gurgaon 9185 18 Tadepalligudem Tadepalligudem 0550 19 Miryalaguda Miryalaguda 0357 20 Ongole Court Street, Ongole 0089 21 Srikakulam Srikakulam 0513 22 Mahabubnagar Mahabubnagar 0350 23 Bangalore EC, Jayanagar, Bangalore 0093 24 Machilipatnam Founder's Branch,Machilipatnam 0346 25 Cuddapah Cuddapah 0086 26 Rajahmundry Veerabhadrapuram 0626 27 Karimnagar Bus Station Complex, Karimnagar 0736 28 Kakinada Srinagar Colony 0531 29 Balanagar Balanagar 0057

273

LIST OF BACK OFFICES

S.No Back Office Link Branch

1 Bangalore

No Link Branch to Back Office as Back Office

works in the premises of Service Centre

2 Bhubaneswar 3 Chennai 4 Eluru 5 Guntur 6 Hyderabad 7 Kakinada 8 Karimnagar 9 Kolkata 10 Kurnool 11 Mumbai 12 New Delhi 13 Tirupathi 14 Vijayawada 15 Visakhapatnam 16 Warangal 17 Nellore 18 Rajahmundry

274

DRAFT DRAWING ARRANGEMENTS WITH REGIONAL RURAL BANKS SPONSORED BY OUR BANK

CHAITANYA GODAVARI GRAMEENA BANK

It is decided to change the procedure with effect from 11.03.2010

The existing DD format may be continued for the revised system also. However, the

leaves should bear the Nodal Branch Name and Account Number (15Digit)

invariably.

RRB Branches are required to open a separate current account at the respective Nodal

Branches and ensure that the signatures of the authorized officers are linked

immediately.

Inventory of DD books is to be controlled by RRB Head Office and should

release the required numbers of DD books to the Nodal Branches with a request to

note the serial number in the system against the Account number before put them into

use by RRB Branches.

Issuance of draft is restricted to maximum of `. 3 lakhs per DD

Sufficient funds are to be maintained at Nodal Branch account to meet the DD

payment obligations.

The procedure for stop payment/ cancellation of DDs under the new system is to be

informed to the Nodal Branches.

The reconciliation of accounts maintained by RRB only.

The existing accounts maintained by RRB branches with Andhra Bank should continue

till the completion of reconciliation of old items.

Regarding other terms and conditions relating to Draft Drawing arrangements between

Andhra Bank and RRB remain unchanged till further instructions.

RRB branches not to issue DDs in the old format.

(Lr. No.0666/ 55/ F-31/ 3486 dated 04.03.2010)

275

RUSHIKULYA GRAMYA BANK: The following 20 branches of Rushikulya Gramya Bank can issue DDs on the 40 common branches of Andhra Bank.

S.No. Names of the branches of Rushikulya Gramya Bank

Our Nodal Branches

Our branches on which DDs will be issued

1 Berhumpur Berhumpur 1 Agra 2 Bugude B Karadabadi 2 Ahmedabad 3 Parlakhemundi Parlakhemundi 3 Allahabad 4 Khallikote Rambha 4 Aurangabad 5 Bhanjanagar Bhanjanagar 5 NR Road, Bangalore 6 Chatrapur Chatrapur 6 Vadodara 7 Aska Aska 7 Bhubaneswar 8 Surada Bhanjanagar 8 Badagada 9 Polasara Polasara 9 Chandigarh 10 Digapahandi Pudamari 10 Digapahandi 11 Purushottampur Gudiall 11 Purushottampur 12 Kodala Polasara 12 Durgapur 13 Kespur Rambha 13 Erode 14 Padmanavpur Pudamari 14 Digapahandi 15 Sikiri Hingilicut 15 Hyderabad 16 Dengaosta Pudamari 16 Jaipur 17 Hadubhangi Kasinagar 17 Jaypore, Orissa 18 Gangapur Gobara 18 Kakinada 19 Kotinada Aska 19 Kanpur 20 Budhambo Polasara 20 Khurda Road

21 Lucknow 22 Ludhiana 23 Madurai 24 Fort, Mumbai 25 Nagpur 26 Karolbagh, Delhi 27 Pune 28 Puri 29 Raipur 30 Rajahmundry 31 Rayagada 32 Rourkela 33 Sambalpur 34 Surat 35 Tirupathi 36 Tirupur 37 Vijayawada 38 Visakhapatnam 39 Vizianagaram 40 Warangal

276

CLASSIFICATION OF BRANCHES FOR FOREIGN EXCHANGE BUSINESS Category A Branch: Investments & International Division, Mumbai.

Maintains Foreign Currency Accounts and maintains exchange positions. Buy / sell foreign currencies in the interbank forex market Provide cover to branches for the forex transactions of their clients Provide forward cover to merchants through their Branches Compliance to RBI / GOI regulations

Category B Branches: Can operate foreign currency accounts maintained by IIB. Can issue SWIFT Messages

to debit Nostro accounts maintained by IIB and can issue FDDs Handle exports and imports businesses of their merchant clients. Maintain NR Accounts including EEFC, RFC accounts, handle foreign inward and

outward remittances, travelers cheques etc.

List of B Category Branches (56): 1 ADILABAD 29 LUDHIANA 2 AGRA 30 MATUNGA 3 AHMEDABAD 31 MORADABAD 4 AKOTA 32 MOUNT ROAD, CHENNAI 5 ANDHERI 33 MOWBREYS ROAD 6 BALANAGAR 34 N.R ROAD, BANGALORE 7 BDB 35 SCF -NARIMAN POINT, MUMBAI 8 BDL CAMPUS, HYD 36 NOIDA 9 BHANUR 37 ONGOLE

10 BHIMAVARAM 38 OPERA HOUSE 11 BHUBANESWAR 39 OVERSEAS BRANCH(OSB) 12 CHANDIGARH 40 PREET VIHAR 13 CHENNAI MAIN 41 PUNE 14 CHOWRANGHEE 42 QUILON 15 COIMBATORE 43 R K PURAM, NEW DELHI 16 CON. CIRCUS 44 R P ROAD,SEC.BAD 17 ERNAKULAM 45 RAIPUR 18 ERODE 46 RAJKOT 19 FARIDABAD 47 SOMAJIGUDA 20 FORT, MUMBAI 48 SPECIAL CORP. FIN. (SCF) BRANCH 21 GREEN PARK 49 STEEL PLANT VSP 22 GUNTUR 50 SURAT 23 GURGAON 51 TIRUPATI 24 SULTAN BAZAR 52 TIRUPPUR 25 JAIPUR 53 VASHI 26 KAKINADA MAIN 54 VIJAY NAGAR, INDORE 27 KANPUR 55 VIJAYAWADA 28 KOLKATA MAIN 56 VIZAG MAIN

All other Branches can maintain NR Accounts and route other Forex transactions/ Foreign Currency Cheques through allotted ‘B” Category Branches / designated Pooling Centres.


CREDIT CARD

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GENERAL GUIDELINES ON ISSUANCE OF CORPORATE CREDIT CARDS Any company which is registered either as Public Limited Company or a Private Limited Company under the Indian Companies Act 1956 may apply for Corporate Cards under VISA Gold Credit Card Scheme of the Bank, for use of their Directors, Executives and Employees. The responsibility of payment of the bills against the Corporate Credit Cards rests upon the company. Corporate Card also be sanctioned to partnership firm/ trust/ registered society in exceptional cases keeping business relations in view.

The aggregate limits under various cards issued to a Company should not exceed 25% of its net worth subject to a maximum of Rs.50 lacs in total and not exceeding Rs.10 lacs per card.

1. The company should have a minimum paid up capital of Rs.25 lakhs and must be carrying on business for the last 2 years.

2. The company should have a minimum paid up capital of Rs.25 lacs and should be enjoying limits with Financial Institutions/Commercial Banks.

3. Admission Fees & Subscription Charges per card:

a. Admission Fee Rs.1500 b. Annual Subscription Fee Rs.2000 c. Renewal Charges as applicable to VISA Gold Card.

4. Sanction powers are vested with the Zonal Manager.

Andhra Bank Virtual VISA Credit Card A VIRTUAL credit card (VCC) is an add-on Visa credit card issued on your primary credit card. It does not have any plastic existence (Physical Card) and can be used at any merchant location accepting Visa Cards online, without any difference from a regular plastic card. All relevant details viz. the card number, card holder name expiry date and the CVV number are visible online.

The key features of virtual card are as follows The Andhra Bank virtual card can be used for online transaction only with a credit limit of

your choice set by you.

It provides an easy and secure way of transacting online without providing the Primary Card information to the merchant.

The currency of the Virtual Card will be always in Rupees.

Virtual Card can be used for secure transactions using Verified By Visa (VBV) password and also for unsecure transactions where e-commerce site will not prompt for VBV password.

SMS Based Services Following services are made available through SMS. Customer has to send SMS from his/her registered mobile number in the following format to 9717500793

1) To know the available limit for the credit card:

BALENQRY <space> XXXX (X denoted the last 4 digits of the card number)

2) To acknowledge the receipt of new credit card & activate:

CARDACKW <space> XXXX (X denoted the last 4 digits of the card number)

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3) To generate fresh PIN/Duplicate PIN through ATM (Andhra Bank ATM only):

ATMOTPRQ <space> XXXX (X denoted the last 4 digits of the card number)

4) To get duplicate PIN (Hard copy):

DUPPINRQ <space> XXXX (X denoted the last 4 digits of the card number)

5) To Block the Credit Card in case card is lost:

CARDLOST <space> XXXX (X denoted the last 4 digits of the card number)

6) To request for replacement of Lost Card:

LOSTREPL <space> XXXX (X denoted the last 4 digits of the card number)

7) To know Customer ID of the credit card holder:

GETCUSID <space> XXXX (X denoted the last 4 digits of the card number)

8) To disable International Transactions for Credit Card:

INTLDSBL <space> XXXX (X denoted the last 4 digits of the card number)

9) If don’t want to continue “Accidental Insurance Policy Coverage”:

INSFLGDB <space> XXXX (X denoted the last 4 digits of the card number)

(Request for refund of premium already paid will not be entertained)

EMI Facility on Credit Card Transactions Our bank is offering EMI facility to all our credit card holders since May 2016. (T & C Apply)

The details for opting the EMI by the card holders is as follows:-

(Ref: Circular No 59, Ref No 05/01, Dated 12.05.2016)

Eligibility Creiteria and Terms & Conditions for EMI Option to Card Holder

Minimum transaction amount eligible for availing EMI facility (Merchant Transactions only)

Rs 5000/-

Number of EMIs 3/6/9/12 months Rate of Interest ***similar to clean Loan (Int. rate) 15.25% * Processing Fee To be calculated and charged at 2% of EMI amount,

with a Minimum of Rs. 200/- and a Maximum of Rs. 1000/-

Pre-Closure Charges 2% of the Unpaid EMI for all transactions Exceptions to Merchant Category Code (MCC) for allowing EMI option to card Holder

ALL TRANSACTIONS EXCEPT THE following are eligible for conversion to EMI

• Cash Withdrawal through ATM. • Fuel purchase (Petrol/Diesel). • Hotels/Restaurants/Bars

# Jewellery Purchase (As per RBI Guidelines) For EMI Option Customer should call @ 1800 425 1515 from his/her registered mobile number within 30 days of transaction only.

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Steps for EMI Conversion:

• All the eligible CH will receive a SMS in their RML regarding EMI within 48 to 72 Hrs of transaction. (T&C Apply)

• Willing card holders have to call Toll free number 1800 425 1515 from his/her registered mobile number expressing his desire for EMI facility.

• The customer care executive @ 1800 425 1515 may ask for card number & other details for said EMI request.

• The card holder will receive a SMS regarding the EMI processing with a reference number.

• Subsequent to that our back office will confirm the request by calling them directly over phone on next working day.

• After confirmation from card holder, CH will receive a SMS again with same reference number, that the transaction Rs XXXX/- has been converted to EMI for XX period (3/6/9/12 Months as per customer consent) With EMI of Rs XXXX/- with Interest Rs XX + Service tax as applicable.

• EMI payment will start from the next month due date. (Example :- If EMI approved on October 4, 2016, the EMI will be payable on or before next month due date i.e 20Th November 2016)

Advantages of EMI option:

• By extending EMI facility to our card holders, the card usage is likely to increase sizably, as it motivates higher spending through cards.

• Increased card usage will result in additional Interchange Income to the Bank

• Introduction of EMI facility will benefit, by way of reduced interest rate compared to higher Service charges levied by Bank on residual balance on roll over credit.

• Further, prompt repayment helps in restoring card limit, thus enabling the card holder to use the card for further purchases.

• This will also help minimize delinquency and the probable increase in NPA levels being witnessed now.

CALL CENTRE

Bank is having Centralized Call Centre on 24X7 bases. Customers can call on Toll Free Number 1800 425 1515 for all their queries and support.

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GUIDELINES FOR ENROLLMENT OF NEW MERCHANTS The concept of enrollment of Merchants is evolved for acquiring business by installing EDC Machines (Electronic Data Capture Machine) at the Merchant’s outlet which in turn contribute to increase in earnings of the Bank through other income. Further Branches can cross sell this product by identifying potential current account holders and merchants availing Cash Credit Limits etc. This will help the branches to increase the CASA base and in case of Cash Credit Accounts this will come in long way for an effective monitoring as the turnover generated on EDC machines is directly routed through the accounts. This will also help in strengthening the relationship with the existing customers by cross selling our products and to bring new customers into our fold.

The operations shall be conducted as per the technical guidelines prescribed by Visa and Master Card from time to time.

NORMS FOR ENROLLMENT OF NEW MERCHANTS:

The prescribed application for enrolling ME’s to be obtained and forwarded to CCD HO along with Branch recommendations.

Any individual, sole proprietor, partnership firms, societies, trusts, public or private limited companies having a running business shall be enrolled as merchant establishment.

A profile of the promoter is to be obtained. The Merchant should have valid trade license issued under shops and establishments Act. Copy of the lease deed/rental agreement of ME premises or copy of the property tax/

House tax receipt/ electricity bill, if the premises is owned by the firm/ proprietor, duly attested by Branch Manager to be submitted along with application.

Partnership firms, trusts, societies, companies should submit documents with respect to their constitution.

Bank Account Statement with our Bank or other Banks for the past 6 months to know the health of the business and personal dealings.

Contact point verification is necessary. For this, Site Inspection report as per the revised format is to be sent along with the applications.

In case of Travel Agents IATA license is to be obtained. Signature of the authorized signatory (proprietor/partners/directors etc.,) is to be

verified with any of Driving License, PAN Card, Pass Port Copy or others as per the Bank’s policy from time to time.

All documents are to be verified with the originals and duly attested by the Branch. The Merchant should enter into an agreement with the Bank accepting the terms

and conditions and comply with the card acceptance procedure. Merchant Due diligence is required while enrolling the merchants to identify genuine. Merchants with experience and integrity. Branches to ensure that KYC of the applicant is conducted and the necessary

documents are obtained.

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INSTALLATION OF EDC MACHINE At present we are supplying two types of Credit Card Swiping Machines to the Merchant outlets.

1) EDC Terminal which works on telephone landline

2) The mobile GPRS Terminal which works through an electronic Chip fixed in the Terminal.

This model of Terminal does not involve any telephonic bill costs to the merchants and more useful in Hotels, Restaurant, big departmental stores etc.

Presently Bank is installing the first category of EDC terminals without charging monthly rental of Rs.575/- p.m. where the merchant’s average monthly card turnover is Rs.1,00,000/- and above . If the merchant could not meet the stipulated monthly card turnover a monthly Rent of Rs.575/- will be charged.

For the GPRS Terminal Merchants have to invariably pay monthly rent of Rs.1,400/- irrespective of the credit card turnover of the merchant.

As regards to the merchant commission and rents for the EDC Machines, competitive rates can also be offered basing on the CASA Deposits of the Merchant and Credit facilities availed, if any, with the Bank.

PREPAID CARD

GIFT CARDS

The product has been designed to cater to all categories of customers including the Tech savvy younger generations.

Norms for issuance of Prepaid Gift Cards: 1. Cards are issued with flexible denomination from Rs .250/- to Rs .50,000/- .

2. KYC documents are not insisted for existing customer.

The CBS account number/Customer ID is to be verified in the application.

3. For Non customers KYC/AML norms are as applicable hereunder:

i. For a value up to Rs .5,000 any Photo identity with address issued by Government

ii. Above Rs .5,000 and up to Rs .50,000 KYC documents are applicable

4. The applicant should be an Indian citizen with age of 18 years and above.

5. Any number of Gift cards is issued subject to the overall limit of Rs .50,000/-.

6. Gift cards can be issued to any corporate, for further distribution to their employees, Customers etc., after satisfying KYC norms of such individuals maintained by them. Such corporate is to be the listed member of any stock exchanges in India.

7. 25% extra charges are collected on all fees from the Non customers

Cir.No Ref.No Date Cir.No Ref.No Date Cir.No Ref.No Date

218 05/02 30.09.2011

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INTERNATIONAL TRAVEL PREPAID CARDS

Norms for issuance of International Travel Prepaid Cards: 1. Resident Individuals with age above 18 years, visiting abroad (except Nepal and

Bhutan) for the purpose as permitted by RBI, against Rupee or to the Debit of EEFC/RFC Account.

2. KYC documents are not insisted for existing customers. The CBS account number/Customer ID is to be verified as mentioned in the application.

3. For Non customers KYC & Anti Money laundering norms are applicable. 4. The Individuals or an organization are required to submit in the prescribed application

with details and relevant documents. 5. International Travel Prepaid cards can be issued to any corporate, for further

distribution to their employees, customers etc., after satisfying KYC norms of concerned individuals associated with them. However, such corporate entity to be a listed member of any stock exchanges in India.

6. Initial loading is USD 200 and maximum load as per FEMA guidelines; however, minimum re-loadable value is USD 100.

7. The Individuals/corporate should not be a defaulter under any FEMA guidelines.

Documents to be collected along with Application: 1. Copy of valid Passport

2. Address proof, if the address is not same as in the passport.

3. Form A2 is required, if currency value is above USD 5,000.

4. Copy of PAN card or form 60, if payment exceeds Rs.50,000/-

5. Copy of Visa and Air Ticket.

Loading/Reloading Card: By cash or Debiting to their Accounts/cheque/payorder/demand draft/funds transfer etc., The KIT containing cards are to be issued only after realization of payments. The currency conversion rate is applicable as on date of load or reloading the card. • The card can be reloaded at any of the specified Branches. • Authorization letter, as provided in the annexure, to be obtained from the applicant, if

Reloading is requested by other than the applicant. • Standing instruction may be obtained for reloading the value from their Loan account,

subject to FEMA guidelines. • Minimum Loading is USD 200 and for Re-loading, it is USD 100. • Maximum Load/Reload depends on the purpose and as per FEMA guidelines, issued by

RBI from time to time. All B-category Branches are authorized to issue the International Travel Prepaid Card.

Cir.No Ref.No Date Cir.No Ref.No Date Cir.No Ref.No Date 250 05/03 25.10.2011


OLD RECORDS, DEPRECIATION

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HANDLING AND RECORD MAINTENANCE POLICY OF THE BANK

While performing the Managerial obligations and routine transactions / operations, the compliance of statutory provisions ensured are as stipulated in

Banking Regulation Act 1949 Companies Act 1956 Income Tax Act 1961 The Indian Evidence Act 1872 The Banking Companies (Period of Preservation of Records) Rules 1985 Information Technology Act 2000 & Rules under the same. Guidelines on Risks & Controls in computer systems, Internet banking systems, Information system Audit Policy for Banking & Financial Sector Provisions of the Right to Information Act 2005 Rules under the Prevention of Money Laundering Act (PMLA), 2002.

Banks are required to maintain the records containing information of all transactions including the records of transactions .Banks to evolve a system for proper maintenance and preservation of account information in a manner that allows data to be retrieved easily and quickly whenever required or when requested by the competent authorities. Further banks should maintain records of transactions for at least ten years from the date of transaction between the bank and the client, all necessary records of transactions both domestic or international, which will permit reconstruction of individual transactions (including the amounts and types of currency involved if any) so as to provide, if necessary, evidence for prosecution of persons involved in criminal activity.

Bank should ensure that records pertaining to the identification of the customer and his address obtained while opening the account and during the course of business relationship are properly preserved for at least ten years after the business relationship is ended.

For the purpose of authentication, the Records Issue Register to be maintained by the branch /ZO/HO. In the said register, there should be necessary columns for all items taken out, withdrawal, description, initials of the authorized official, receiver’s signature, and date of re-deposit and signature of the authorized official. Withdrawal of any item from the records has to be carefully made and it is to be ensured that, after reference, the item is placed back in the records without any delay, with necessary authentications.

In all cases, where records are to be taken possession by the Police / Governmental authorities, a written requisition has to be taken and an acknowledgement obtained from the recipient in respect of the particular record to be taken possession of or delivered to retaining copies of the records delivered.

For the purpose of destruction of old records, calendar year must be taken as the basis. For example, if the last entry in the register to be preserved for eight years is 03.06.2004, it can be destroyed after 31.12.2012.

Keeping in view the time limits prescribed for preservation referred to above, annually a list of records proposed to be destroyed should be drawn up and shall be submitted to concerned higher offices for seeking approval. Such list shall be forwarded to the concerned office further on or before 30th June every year. The said list to be drawn as per Annexure- B (Records) / Annexure- C (Files); should be signed by authorized officials and other officers.

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DESTRUCTION OF OLD RECORDS at Branches - THREE MEMBER COMMITTEE The Procedure / Guidelines to be followed by Branches/ ZO are furnished hereunder:

Ref: Annexure: B Destruction of old files at branches, Controlling offices and Head Office: Every year in the month of June, 3 member committee should be constituted as below :

Records relating to Branch having

Recommending Authority (3 member committee consisting of)

Authorising Authority

a) Single Officer Br. Manager & 2 Sr. Clerks Chief Mgr/Sr. Mgr (P&D) at Z.O.

b)Officers less than 3 Br .Manager, Officer / & Sr. Clerk ---------do-----------

c)Officers 3 or more Br. Manager, Sub Mgr. & Officer ---------do-----------

d)VLBs / ELBs Chief Manager, Sr. Mgr(Adv) & Sr. Mgr(P &D) Zonal Manager

Controlling Offices Chief Manager. Sr. Mgr (Adv) & Sr. Mgr (P & D). Zonal Manager

Departments at Head Office

Chief Officer & or DCO & concerned Officer/s Executive in charge of the Department

Ref: Annexure: C

Records relating to Branch having

Recommending Authority (3 member committee consisting of)

Authorizing Authority

a) Single Officer Br. Manager and two Senior Clerks Chief Manager / Senior Manager (P&D) at ZO

b) Officers less than 3 Br. Manager, Officer and Senior Clerk ------------do---------------

c) Officers 3 or more Br. Manager, Sub Manager and Officer ------------do---------------

d) VLBs / ELBs Chief Manager, Senior Manager (Adv) and Senior Manager (P&D) Zonal Manager

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The destruction of old files should be done under the supervision of an officer who should be designated, in writing by the Officer-in-charge of the Branch/Office.

Services Department, Head Office, acts as the nodal department for the purpose of implementation and monitoring of periodical destruction of old files. In respect of old records of Zonal Offices, HO Operations is the competent authority to permit the elimination. All the concerned should note that periodical destruction of old files should be undertaken regularly in the month of July every year. Records of Government Transactions: These shall be preserved as per guidelines for each scheme. Scrolls relating to Government transactions should be preserved for a period not less than 5 years immediately preceding current calendar year and consolidation sheets also be preserved for a period not less than 5 years preceding the current calendar year, provided, in the meantime audit of the relative records have been done. In case, audit is not over, records should not be destroyed unless otherwise advised by the appropriate authorities or until audit is completed and related objections if any are settled finally.

1. In the case of documents, it should be from the date on which they cease to be effective. 2. In the case of ledgers and registers it should be from the date of last entry (debit or credit)

in such ledger/ Register. 3. The records involved in any investigation/fraud cases should not be destroyed without

permission from the competent authority.

ELECTRONIC DATA: D I T: Electronic Record Retention Policy This Electronic Data Retention Policy is part of the Bank’s Old Record Maintenance Policy that deals with the maintenance of physical records in the Bank and all the directions given in that policy are applicable to Electronic Records also. The additional features that are exclusive to Electronic records are dealt in this policy.

Storage of Data & Records Statement: All data and records should be stored as securely as possible in order to avoid potential misuse or loss. All data and records will be stored in the most convenient and appropriate location having regard to the period of retention required and the frequency with which access will be made to the record.

Data and records which are active should be stored in the most appropriate place for their purpose.

Data and records which are no longer active, due to their age or subject, should be stored in the most appropriate place for their purpose.

The degree of security required for file storage will reflect the sensitivity and confidential nature of any material recorded.

Any data file or record which contains personal data of any form can be considered as confidential in nature.

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Maintenance of Electronic Storage: Environmental conditions like dust and humidity play havoc on the surface of the floppies making them unreadable or unusable and hence risky storage media in the long run. Life expectancies of floppy disks is very low and hence they are not to be used for archival storage

Media should be handled carefully as the media life expectancies are highly dependent on media storage conditions.

Magnetic tapes' life expectancy is from 10 to 30 years. However either maximum number of writes – 50 or maximum retention period – 6 months whichever is earlier.

Data related to Finacle, ALM, AML, HRMS, Debit Cards/ATM Cards besides Internet-banking, Mobile-Banking, Phone Banking, Call Centre facilities etc. are to be stored at online as well as offshore locations.

Digital archives should be transcribed every 10 to 30 years to ensure that they do not become technologically obsolete.

All locations considered for storage backup media should conform to the media manufacturer’s environmental tolerance limits.

Online Backups: Some of the applications have automatic backups via high speed telecommunications channels and store the data in a secure facility. Adopting this mode of backup and storage system also enabled instant access to latest backups. The following features are to be ensured in online backup facility:

• Compatibility of backup software with the computing platform, operating system and application programs

• Availability of different backup options – full; differential; incremental and delta • Encryption of data during transmission • Strong access controls to limit access to stored data to authorized personnel • Strong Physical security at the storage site

Content of the disposal schedule: The disposal schedule should contain all the following elements:

• The name of the Department creating or holding the records described in the schedule; • A schedule reference and version number; • Reference numbers (where applicable) of the records; • Description of the records; • The retention period and/ or disposal action; • The signature(s) of the Compliance Officer and Department Manager; • The date on which the schedule was agreed and signed; • The date of implementation of the schedule.

Registers for Preservation: Register of records preserved has to be maintained by the branches, ZO & HO for listing and recording all books of accounts, files and registers in current use with the respective current numbers and separate register for relates to items consigned for preservation.

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Records to be preserved for a period of not less than 5 years immediately preceding the current calendar year at Branches:

1. Cash Balancing Book

2. Green Register

3. General correspondence, Letter Numbering Register.

4. Returns Attendance register

5. Cheque book issued/Receive Register

6. Cheque Referred Objection register

7. Cheque Referred TOD Register

8. Broken Cheque Book Register

9. Cash remittances received/dispatched register

10. Stationery stock register 11. Dispatch Register 12. Register of Leave Particulars 13. Local tapal book 14. Insured parcels register 15. Confirmation of Balance Register 16. Cash Discrepancy Register

17. Indian stamp account Register

18. Cheques stopped, returned and pass book register

19. Cheque Requisition File

20. Postal Parcel Register.

21. Staff File (Correspondence).

22. Closed files of cases under Consumer Forum, Suits / WPS.

23. Duly authenticated ATM Journal Print.(CMS)

24. Parameter/Master modification Register. (DIT/ZO)

25. Maintenance contract file and all related records relating to Computer hardware

26. Files of rejected loan proposals.

27. NOSTRO A/c. /Position Register. (B br.)

28. GR/SBF/EP/PP/SOFTEX Form Register/ System generated Hard Copy. (B br)

29. Book of Shares lodged for transfer.

30. GRI Enclosures letters to Reserve Bank.

31. Clearing Agents Instructions.

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Records for Retention for 8 years at Branches:

1. Pass Book Issue Register

2. Safe Deposit Locker Ledger cum Attendance Register

3. OCC / KCC Stock & Drawing Power Register

4. Godown keys & Insurance Policies Register

5. Godown Register Measurement, Inspection.

6. Register of advances granted Against Cash incentives & Duty Draw back (Pre-shipment)

7. Register of Advances granted against Cash incentives & Duty Draw back (Post shipment)

8. Field Inspection Register

9. Security items receive & release Register

10. Ornaments Register

11. Salary Change Forms Register

12. TA Bill Register

13. Letter Receive Register

Records to be preserved for 10 years at Branches: (Not less than 10 years immediately preceding the current calendar year)

1. Claim Files after the date of settling

2. Head Office Correspondence from the closure of the account.

3. Vouchers bundle (including the file papers of the day)

4. Voucher movement & analysis Register

5. Counterfoils BLD Cards

6. NRO /NRE /FCNR/RFC and Non Resident Deposit Registers/ System generated hard copy

7. Inspection / Audit Reports.

8. Concurrent Auditor’s Report

9. BGs Issued Register

10. Register of invoked BG’s

11. Bank Reconciliation Statement.

12. Advice manifold for Import letters of credit.

13. Counter Indemnities regarding Letters of Guarantees.

14. Trust Receipt Certificates.

15. Safe in and Safe out Registers (Securities kept in and taken out)

16. Ledgers for Forward Exchange contract.

17. Files of Drafts and F.Ds lost.

18. Individual Files of customers. (After closure of the accounts).

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19. Account confirmation (files). 20. Stock registers of goods pledged. 21. For all outstanding loan accounts, as long as the a/c. is in existence, and further up to 10

years, from the date of closure of the a/c. 22. Account opening forms, Deposit Applications, ATM requisition/appln. forms, Annexure,

Nomination forms, Identification documents like Pass- ports, PAN Card, Utility Bills, Identity cards, Driving Licenses etc., inventories, prepared in respect of articles in Safe Custody and Safety Lockers and nomination forms for 10 years after the business relationship is ended .

23. Deferred payment guarantees/ forward contracts. 24. Register/book of Purchase, Sale and auction of goods and other securities. 25. Closed files of Suit filed/writ petition /consumer forum cases. 26. All Complex, unusual large transactions, unusual patterns of transactions, or any other

suspicious transactions, records are to be preserved for Ten Years as per PML Act 2002.

Records to be preserved for 10 years at Head Office/ Zonal Offices:

1. Registers or ledgers of Bank’s own investments. 2. Trust Registers. 3. Register of Dividend and Interest on Securities 4. CIBIL Data. 5. Review of sanction of ZO / Borrower wise. 6. Reporting Register ZO wise. 7. LFAR – Review Report.

Records to be preserved PERMANENTLY at Branches:

1. Standing Instructions Register 2. Documents Register 3. Register of Title deeds 4. Bonus Register 5. Register for Nomination of Deposits 6. Register of nomination for SD Lockers 7. Indemnity Receive Register 8. Claims Register (general & Nominations) 9. Record Register 10. Suit Filed accounts Register 11. Safe Custody Register 12. Register of court orders & Powers of attorney 13. Register of Unit Inspections. 14. Attendance Register. 15. Key movement Register

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Records/Registers to be maintained PERMANENTLY at Branches:

1. Powers of attorney (Current and Savings Bank).

2. Specimen Signature file or books.

3. Confidential Files and files relating to Industrial Disputes and Writ Petitions.

4. Credit Information Book.

5. ATM Card/Debit Card issue – Registers/Applications.

6. Default Account intimation for funds transfer, utility payment in respect of Tele Internet banking Registers/Applications.

7. Acknowledgement for receipt of PIN/ Password/User ID.

8. Vendor Agreements/Third party Agreements.

9. Pre- migration Data Backup (Physical).

10. Specimen Signatures of Foreign Bank Officials (to be destroyed within 6 month after new book is received).

11. Booklet supplied by RBI to identify the names of the parties black listed and necessary amendments.

12. Records pertaining to unpaid Export Bills along with correspondence and GR Form.

13. REPO Register.

14. Jewel Appraiser’s File.

15. Data processing Policy along with account related records pertaining to purchases/orders.

16. Hardware/Software Register. (Blue Register)

17. RBI Inspection Reports/Notes.

18. Complaint Register / File.

19. All records relating to cash transactions were forged or counterfeit Currency Note or Bank Notes have been used as genuine and where any forgery of valuable security or a document has taken place facilitating the transaction, with transaction details.

Records/Registers to be maintained PERMANENTLY at Head Office:

1. Register of Members (Share Holders). 2. Register of Directors. 3. Minutes Book of Directors. 4. Book of Minutes on meetings of Shareholders. 5. Return of Annual list of Members and summary of capital. 6. Directors approval Book. 7. Dividend Warrants Register. 8. Transfer Deed Files. 9. Counterfoils of Share Certificates. 10. Shares lying in Register.

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11. Share Renewals, Sub division, Duplicates and consolidated Register. 12. Share application forms. 13. Register of Mortgages and Charges. 14. Provident Fund Registers. 15. Provident Fund Loan Ledgers. 16. Provident Fund General Ledgers. 17. Provident Fund Day Book. 18. Provident Fund Investment Register. 19. Trustees’ Minutes Books. 20. Investment Registers. 21. Staff Security Registers. 22. Staff Service Records. 23. Salary Summary. 24. Staff File Index book (Permanent but with the department until new one is prepared). 25. Register for Power of Attorney, Succession Certificates, Death Certificates etc. 26. Records relating to transactions which are in dispute. 27. Premises and properties files and records.

Period of Preservation of OLD FILES at Branches, Zonal & Head Offices. (Closed files only)

1. INSPECTION Dept. Branch Z. O Head Office

a. Annual Inspection files 5 years 2 years 3 years after closure

b. Revenue Audit files 5 years 1 years 1 after closure

c. Concurrent Audit files 5 years 2 years 3 after closure

d. Surprise Inspection 3 years 1 years ---

e. RBI inspection 5 years 1 years Permanent

2. ADVANCES Department :

a. All closed account files Along with stock statements (Excluding Loan accounts Closed by way of CGC claim/ Write off/ compromise/ BIFR/ Suit filed & files of group Companies / sister concerns/ Converted concerns where One of the a/cs is still Outstanding.

5 years 5 years 5 years after closure

b. Lapsed insurance 3 years --- ---

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RETURNS / STATEMENTS: 1. Monthly statement of sanctions Made by branches & controlling Offices

3 years 3 years 3 years

2. Shuttle statements of all Advances 2 years 3 years -----

3. All control returns (internal) already reviewed & action taken


4. Annual closing returns 2 years 2 years 2 years

5. All returns sent to outside Agencies like RBI,NABARD Etc (except DICGC claims/ Subsidy/ Margin Money Claims)


6. All returns for statistical Purposes / consolidation


7. Statutory Audit Files 5 years 2 years 5 years

8. ZMs Branch Visit Report files 3 years 1 years 1 years

1

GENERAL CORRESPONDANCE FILES : Internal correspondence between Branches, Controlling Offices & Head office. (except premises, furniture, Branch premises, lease, Vigilance & personnel Departments)


2 Miscellaneous expenditure Confirmation files 3 years 3 years 3 years

3. TA bills passed files 3 years 3 years 3 years

Under any circumstances, old files relating to the under mentioned, Should NOT be Destroyed.

a. Where Court Cases are Pending & references are required.

b. Personal files of existing & part time staff including that of those under Disciplinary Action or likely disciplinary action (i.e. where inspection observations are there).

c. Where any Specific Mandatory Statutory Requirement is there.

296

PRESERVATION OF REPORTS Daily Reports: 1. Main day book 3 years

2. Subsidiary Day Books 3 years

3. General ledger Balances 5 years

4. Cash scroll 3 years

5. Clearing Registers (Outward) 3 years

6. Vault Cash Register 3 years

7. Account open/close Register 3 years

8. Pay Order Issue Register 3 years

9. Drafts Issue Register 3 years

10. TT Issue Register (RTGS) 3 years

11. ODCC Statement 3 years

12. Bills purchased Report 3 years

13. Checksum Report Permanent

14. Balance tally test report 3 years

15. Exceptional Transactions Report 3 years

16. Parameter Log 5 years

17. Advance accounts (cr. Bal) 1 years

18. Non-zero balances in Zero balance GL heads 1 years

a. List of contents of EOD Backup 1 years

MONTHLY REPORTS: 1. Sundry suspense Outstanding 3 years

2. Sundry Creditors Outstanding 3 years

3. Sundry Debtors Outstanding 3 years

4. Cheque Stop payment register printout 3 years

5. Cheque book issue register 5 years

6. Standing Instructions Register 5 years

7. Profit & Loss account Report 3 years

8. Current Account Group Jottings 1 years

9. All loan accounts Jottings 1 years

10. Gift cheques Issued & Outstanding 3 years

11. Interest Payable Demand jottings 3 years

12. Advances- Interest application Jottings 3 years

297

MONTHLY (Print outs): 1. Outward/Inward Bills for collection ledger Print out 3 years 2. Credit Receivable ledger Printout 3 years 3. Items in transit ledger printout 3 years QUARTERLY REPORTS: 1. Savings Bank Jottings 3 years 2. Overdue Deposit Jottings 3 years 3. Term deposits jottings for all schemes Separately 3 years QUARTERLY LEDGERS:

Overdrafts & Cash Credits Ledger print out 3 years All Loans & Advances (Ledger Printout) 3 years

HALF YEARLY REPORTS: 1. Inoperative Jottings 3 years 2. Interest Payable Time – Jotting 3 years 3. Indian Stamps account 1 years 4. Furniture Balance Report ( at HO ) 3 years 5. Stationery Stock Jottings 1 years 6. Library 1 years HALF YEARLY LEDGER PRINT OUTS: 1. All Term Deposit Ledger Print out: 3 years 2. Savings Bank Group - Ledger Printouts: 3 years 3. Current Account group- Ledger Printout: 3 years 4. Non-funded limits (BG, LC & DPG) - Ledger-Printout: 3 years

298

Policy for preservation of Documents as per SEBI (Listing Obligations & Disclosure Requirements) Regulations, 2015 (LODR)

A. Records to be Preserved Permanently:

S.No Name of the Document / Register 1. Register of Investment in securities not held in the name of the Company 2. Register of Charges 3. Register and Index of Members 4. Register of Renewed and Duplicate Certificates 5. Register of Contracts in which Directors are interested 6. Register of Directors, Managing Director, Manager and Secretary 7. Register of Directors Shareholding 8. Register of Inter Corporate Loans and Investments 9. Register of Investments (other than securities not held in the name of the

Company) 10. Register of Records and Documents Destroyed 11. Register of Transfer of Shares 12. Register of Transmission of Shares 13. Register of Transfer of Debentures 14. Register of Transmission of Debentures 15. Minutes of the General Meeting, Board Meeting and Committee Meeting 16. Documents relating to Incorporation, Memorandum and Articles of

Association 17. Listing Agreement 18. Annual Reports PRESERVATION OF POLICIES

19. Code of Conduct for Board of Directors and Senior Management 20. Related Party Transaction Policy 21. Whistle Blower Policy 22. Code of Practices and Procedures for Fair Disclosure of Unpublished

Price Sensitive Information 23. Policy on Materiality of Events 24. Policy for Preservation of Documents 25. Sexual Harassment Policy

299

B. To be maintained until discontinued:

26. Foreign Register of Members and Debenture Holders C. 15 years from the date of redemption of Debenture:

27. Register and Index of Debenture Holders

D. 8 years from the date of completion of buy-back:

E. Records to be Preserved for 8 years: S.No Name of the Document / Register

29. Register of Deposits

30. Register of Allotment

31. Register and Records of Dividend

32. Register of Director’s attendance

33. Register of Postal Ballot and Scrutinizer Reports

34. Register of Proxies

35. Register of Inspection

36. Register of Investor’s Complaints

37. Register of Employee Stock Options

38. Register of Sweat Equity Shares

39. Book of Accounts

40. Annual Returns

41. Declarations/ Certificates received under Code of Conduct

42. Contract, Agreements and Sub Contracts related to work

F. Disclosures of such events / information shall be hosted on the website for 5 years & thereafter as per the archival policy of the Bank:

43.Regulation 30 under Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015 – All Events and information’s which has been disclosed to Stock exchange(s).

28. Register of Buy-Back of securities

300

G . Disclosures made/received under SEBI regulations shall be preserved for 5 years as under: S.No. Name of the Document / Register 44. Regulation 6 under SEBI (Prohibition of Insider Trading) Regulations, 2015 –

Disclosures made under this regulation 45. Regulation 40(3) under Securities and Exchange Board of India (Listing Obligations

and Disclosure Requirements) Regulations, 2015 – proper verifiable dated records of all correspondence with the investor shall be maintained by the listed entity

46. Securities and Exchange Board of India (Substantial Acquisition of Shares and Takeovers) Regulations, 2011 – Disclosures made under this Regulations

RECORDS MOVEMENT REGISTER Sl. No.

Name of the Officer who Requisitioned the record.

Details of the Record Requisitioned Ref. No. Particulars

Signature of Manager/ Sub Manager Authorizing Issue of Record.

Signature of officer with Date for Having Received the Records Mentioned in Column 3(a)

Date of Return of Records.

Signature of Officer who returned the records.

Signature of officer in charge of records for Having received the records for custody.

2 a b c 4 5 6 7 8

Format List of Old Records proposed to be Destroyed :

Sl.No. Description of File Book. No. Form No. File No. (Ref. No.)

Period to which it Relates Date of First Entry

Date of Last Entry

Whether any enquiry / litigation is pending

Initials

1 2 3 4 5 6 7

Date Officer Branch Manager

301

LIST OF OLD FILES PROPOSED TO BE DESTROYED

Sl.No. Description of File Book. No. Form No. File No. (Ref. No.)

Period to which it Relates Date of First Entry

Date of Last Entry

Whether any enquiry / litigation is pending

Initials

Date _____________ Officer Manager / Head of the Dept / Office ______________________________________________________________________________________

PROFORMA OF CERTIFICATE TO BE FURNISHED BY BRANCH / Department at Controlling / HEAD OFFICE WHILE SEEKING PERMISSION FOR DESTRUICTION OF OLD RECORDS.

ANDHRA BANK …………………Branch / Office / Department.

Place : Date :

CERTIFICATE

We hereby certify that we have carefully scrutinized the Old records / Files of our branch / Office and duly segregated those records / files which have completed their minimum retention period as prescribed by Head Office. The list of such records/files identified for destruction is enclosed for approval and authorization to destroy. We have taken every possible care to ensure that the list of old records/files earmarked for destruction does not contain any records/files specified under “PERMANENT” category and also records /files wherein any enquiry. Claim or litigation is pending. Such Exceptions include records/ files :

a. Where court cases are pending And references are required.

b. Personal files of existing and part time staff including that of those under

Disciplinary action or likely Disciplinary action (i.e. where inspection observations are there.

c. Where any specific mandatory statutory requirement is there.

SIGNATURE SIGNATURE SIGNATURE Name : Designation :

302

RECORDS REGISTER

Ref. No.

Description of Register

Period to which it relates

Initials of Officer

Particulars of Destruction

From To

Particulars of sanction permitting Destruction. Letter No. and date

Date on which Records are Destroyed/ Shredded into pieces

Initials of Officer

PROFORMA OF RECORD REGISTER (FILES)

Ref. No.

Description of files

Period to which it relates

Initials of Officer

Particulars of Destruction

From To

Particulars of sanction permitting destruction, Letter No. and Date

Date on which files are destroyed / shredded into pieces

Initials of Officer

Date _______________ CLERK OFFICER MANAGER

Reference Circulars

Cir No. Ref.No. Date Cir No. Ref.No. Date Cir No. Ref.No. Date 440 49/02 31.12.2003 116 35/01 07.07.2006 352 49/04 13.12.2006 438 49/11 22.03.2008 101 35/04 25.06.2010

303

DEPRECIATION ON FURNITURE / BUILDINGS / MOTOR CARS

S.No Nature of the item Rate of depreciation to be charged

01 Buildings 5%

02 Furniture (wooden & steel) 18.10%

03 Electrical and office equipment 13.91%

04 Cycles 20%

05 Motor Cars, Motor Cycles 25.89%

06 Computers (on original cost on straight line method)

33.33%

07 ATMs (on original cost on straight method) 1/7th pro-rata (at14.285%).

08 New items purchased during the year costing up to and inclusive of `.5000/-. (However, should keepa nominal value of `.1/- per item)

100%

Branches need not calculate and post depreciation on Fixed Assets. Fixed Assets Cell at H.O will do the same. Depreciation on direct purchases of above `.5,000/- and assets sold/ written off during the year should be calculated on pro-rata basis, i.e., for the actual number of days the asset is put to use/or from the date of installation of computer system. Branches to follow guidelines as per the Job Card being issued by DIT, Head Office, Hyderabad.

(Cir.No.232 Ref.No.4/10 Dated 27.10.2009)


STAFF

304

LIST OF HOLIDAY HOMES

HOTEL KALYAN RESIDENCY 177, TP AREA, TIRUPATHI-517501 TEL NO.0877-2259780 Email ID: [email protected]

HOTEL J K INTERNATIONAL LUXA ROAD, VARANASI-10. PH. NO. 0542-2392141/5560127 Email: [email protected]

SARVAMANGALA MAHA MANDAPAM SRI KANCHI KAMAKOTI PEETHAM RING ROAD, TIRUMALA-517504 PH: 0877-2277370 Email ID: [email protected]

M/S HOTEL SAI PALKHI NEAR SAI BABA TEMPLE BEHIND HOTEL NEETA PIMPALWADI ROAD, SHIRDI, PHONE: 02423-257999 Email ID: [email protected]

HOTEL SHRI DEVI PARK PVT. LTD. NO. 1, HANUMANTHA ROAD, NORTH USMAN ROAD ,T NAGAR, CHENNAI-17, PH: 044-28157077, 28157177 Email ID: [email protected]

HOTEL ALPANA RAMGHAT,LOWER BAZAR, HARIDWAR-249401. PH.NO 01334-224567, 225544 Email ID: [email protected]

KAMAT MINERVA 152, J C ROAD, BANGALORE – 560 002 PHONE NO. 080 – 26706996 Email Id: [email protected]

HOTEL BHAVANI’Z PARADISE-GINGER HOTELS (Unit of BVPK Hotels Pvt. Ltd.) NEAR MATA VAISHNO DEVI SHRINE BOARD, JAMMU ROAD, KATRA – 182 301 (J & K) MOBILE: 09419183070, 01991234000, 09419167623 Email: [email protected]

M/S KINGS KOURT HOTEL (A Unit of Vivek Hotels Pvt. Ltd.) JANSI LAKSHMI BAI ROAD MYSORE-570005 PHONE: 0821-2421142 Email: [email protected]

GEETHALAYA COTTAGE NO:133A, FEBROOK HOUSE, SOUTHWICK, COONOOR ROAD, OOTY – 643001 PH:0423-2444431 Email ID: [email protected]

HOTEL PERFECT (A Unit of Perfect Leasing & Credit Pvt. Ltd.) 16A/2, W.E.A., KAROL BAGH, NEAR KAROL BAGH METRO STATION,NEW DELHI – 110 005 TEL:011-42502294 / 42502295 Email ID: [email protected]

HOTEL VINTAGE LEFT BANK, MANALI(H.P.) TEL NO. 01902-253115 E Mail ID: [email protected]

HOTEL KESHARI (A Unit of Bimala Projects Pvt. Ltd.) 113 STATION SQUARE BHUBANESWAR-751001 – PH: 0674 - 3291402/3291403 Email: [email protected]

HOTEL ASHOK PLAZA (A Unit of Hira Film Exhibitors) SAMRAT ASHOK THEATRE COMPLEX 18TH JUNE ROAD, PANJIM, GOA-403001 - PH: 0832-6642596,2427875/876 Email Id: [email protected]

305

Employees desirous of availing the facility of holiday homes are required to send their

application through branch/office duly mentioning the exact date and the number of days

of stay well in advance at least 45 days prior to the commencement of the proposed journey

and not more than 90 days in advance to the following address.

Any cancellation should be intimated at least two days prior to the date for which the

reservation is booked. A penalty of Rs.200/- per day will be imposed for non utilization / non-

intimation of cancellation of Holiday Home (H.O. Cir. 016/03/01 dt. 11.04.2012)

The lodging charges per day are Rs.10/- in case of Officer Staff and Rs.5/- in case of Award

Staff. Employees are required to credit the accommodation charges to "Profit & Loss - Staff

Welfare" at the branch itself where the employee is working. The employees working

in Head Office/Zonal Office/Currency Chest/Service Centre etc. are advised to credit the

charges to the concerned link branches.

The Branch Manager/Chief Manager while forwarding the application for reservation of

accommodation should certify that the amount is credited to P & L Account - Staff Welfare

and the date of such credit. In case of non allotment of Holiday Home, the same will be

informed by the Staff Welfare Section, Personnel Department (I R), Head Office to the

Branch by an endorsement on the application itself, so that the branch can refund the

charges to the employee by debiting the P & L Account - Staff Welfare. However, it may be

noted that there will not be any refund in case of non-availment. The Holiday Home will not

be allotted at a stretch for more than 4 days.

Reference Circulars


428 20/82 26.12.2005 555 20/10 29.03.2006 375 20/65 04.01.2007

485 20/90 30.03.2007 075 20/12 01.06.2007 428 20/73 11.03.2008

018 20/3 23.04.2008

306

HOSPITALISATION SCHEME- HOSPITALS HAVING TIE-UP ARRANGEMENTS

HYDERABAD ZONE

Care Hospital, Hyderabad Aware Hosiptal, Hyderabad

Sunshine Hospitals 1-7-201 to 205, P.G.Road, Beside Paradise Hotel, Secunderabad Phones:040-43444546 & 44550000 Email: [email protected] Website: www.sunshinehospitals.com

01. Image Hospital, Ameerpet, Hyderabad 500 073 040-44660000/23750000 Email: [email protected] Website: www.imagehospitals.com

02. Madhapur, Near Hitech City, Hyderabad – 500 081 040-23116666/44669999 Email: [email protected]

Krishna Institute of Medical Sciences, Hyderabad

Mediciti Hospital, Hyderabad Global Hospital, Hyderabad

Shravana Hospital, Hyderabad Sai Vani Hospital, Hyderabad

Yashoda Super Sspeciality Hospital, Hyderabad Indo American Cancer Hospital, Hyderabad

Medwin Hospital, Hyderabad Kamineni Hospitals, Hyderabad

Aditya Hospital, 4-1-16, Boggulakunta, Tilak Road, Hyderabad – 500 001 040-39111333. Email:[email protected] Website: www.adityahospital.com

Star Hospitals, 8-2-596/5, Road No.10, Banjara Hills, Hyderabad – 500 034 040-44777777. Fax No. 040-23356788 Web: www.starhospitals.in

BANGALORE ZONE

The Bangalore Hospital, Bangalore KLES Hospital & Medical Research Center, Belgaum

Mallya Hospital, Bangalore P.R.S. Hospital, Killippalam, Thiruvanantapuram

Wockhardt Hospital, Bangalore Narayana Hrudayalaya, Bangalore

Hosmat Hospital, Bangalore Medical Trust Hospital, Cochin

NEW DELHI ZONE

Indra Prashta Apollo Hospital, New Delhi Escorts Heart Institute & Research Centre, New Delhi

National Heart Institute, New Delhi

CHENNAI ZONE

Sri. Ramachandra Hospital, Chennai MIOT Hospital, Chennai

Christian Medicla College & Hospital, Vellore Harvey Heart Institute, Chennai

307

TIRUPATHI ZONE

Sri Venkateshwara Institiute of Medical Sciences, Tirupathi

KOLKATA ZONE

Peerless Hospital & B.K. Roy Research Centre, Kolkata

Ruby General Hospital Ltd., Kolkata 033-24426091 ruby@ruby hospital.com.

VISAKHAPATNAM ZONE

Care Hospital, Visakhapatnam Seven Hills Hospitals Ltd, Visakhapatnam

VIJAYAWADA ZONE

CITI Cardiac Research Centre, Vijayawada

BHUBANESHWAR ZONE

Kalinga Hospital, Bhubaneshwar

GUNTUR ZONE

Lalitha Super Speciality Hospital, Guntur

MUMBAI ZONE

Bombay Hospital & medical Research Centre, 12, New Marine Lines. Centre.Mumbai 400 020

Reference Circulars Cir No. Ref.No. Date Cir No. Ref.No. Date Cir No. Ref.No. Date 268 03/48 23.12.1997 320 03/56 19.02.1998 261 03/39 07.12.1999 355 03/59 11.03.2000 307 03/64 02.01.2001 029 03/82 29.03.2001 292 03/32 27.11.2001 388 03/37 05.02.2002 276 03/15 14.10.2002 371 03/24 20.12.2002 189 03/14 23.08.2003 097 03/09 11.06.2004 004 03/02 09.04.2007 329 03/24 08.12.2007 388 03/30 06.02.2008 194 03/32 25.09.2009

308

REIMBURSEMENT OF ENTERTAINMENT EXPENSES TO OFFICERS (Under Regulation No.29 of ABOSR, 1982)

Entitlement - Effective from 01.01.2009:

Category of Officers Maximum Limit Officers in TEGS - VII Rs.26,000/- GMs at Head Office

Rs.30,000/- GMs as Zonal Heads

Officers in TEGS - VI Rs.18,000/- DGMs at Head Office Rs.22,000/- DGMs as Zonal Heads

Officers in SMGS - V Rs.12,000/- Others Rs.15,000/- AGMs as Branch Heads

Officers in SMGS - IV Rs.9,000/- p.a. Others Rs.10,000/- CMs as Branch Heads (50% reimbursement on declaration basis and the balance on production of bills/receipts)

Cir.No.395 Ref.No.3/56 Date:10.02.2009 Entitlement - Effective from 01.06.2008:

Grade Eligible limits p.a JMGS – I Branch Managers –

Asst.Branch Managers (2nd

line) Asst.Manager (Other)

Rs.4,750/- Rs.4,000/- Rs.2,700/-

MMGS – II

Branch Managers

Dy.Branch Managers (2nd

line) Dy.Manager (Other)

Rs.5,700/-- Rs.4,400/- Rs.4,000/-

MMGS – III

Branch Managers

Sr.Branch Managers (2nd

line) Senior Manager (Other)

Rs.7,000/- Rs.5,200/- Rs.4,400/-

Cir.No 067 Ref.No.20/11 Date: 03.06.2008 NOTE: The Officers may avail the above limits every quarter, as per their eligibility. The limits per quarter shall not exceed 25% of the annual limits fixed. Further, 50% of the limit is reimbursable on declaration basis and the balance 50% on production of receipts, every quarter. Officers who are directly recruited and are on probation period are also eligible for reimbursement of Entertainment Expenditure as per their grade on Pro-rata basis.

309

Designation Eligibility p.m

PROs posted in Mumbai and New Delhi & Tirumala Branch Rs. 3,000/-

PROs Officers posted in Hyderabad Rs. 3,000/-

PRO posted at Chennai & Bangalore Rs. 2,000/-

Master Circular No.308/3/21 D ated 30.10.2003

Cir.No.395 Ref.No.03/56 Dated 10.02.2009

OUT OF POCKET EXPENSES TO CROs/ PROs/ LIAISON OFFICERS

Effective from 01.01.2009

RESIDENTIAL FURNITURE TO OFFICERS Eligibility:

1. All Officers of the Bank are eligible.

2. Probationary Officers are eligible to avail the facility under the Scheme only after confirmation.

3. Where husband and wife are working in our Bank, either of them only can avail of the scheme.

Grade Limit in Rs.

Officer/Executive Branch Manager

JM I 65,000 75,000

MM II 75,000 85,000

MM III 80,000 95,000

SM IV 90,000 1,00,000

SM V 1,10,000 1,20,000

TE VI 1,50,000 1,50,000

TE VII 1,75,000 1,75,000

Higher Limit once availed by a Branch Manager will continue even if he/she ceases to be a Branch Manager subsequently.

The additional limits under the Furniture Scheme are extended to the Managers-in-Charge of Financial Service Centres and Credit Card Centres as available to Branch Managers.

310

Ceiling for individual items of Furniture under Residential Furniture Scheme for Officers Annexure – A

S. No.

Item Unit Rate + 15% Flexible margin

ScaleVI

ScaleV

Scale IV

MM III MM II JM I

1 Refrigerator 165 to 325 ltrs

Branded -at market price

1 1 1 1 1 1

2 Cots / Diwans Single : Rs.6,000/- Double:

Rs.9,000/-

6 5 4 4 3 3

3 Mattresses Single: Rs. 4,000/- Double:

Rs. 6,000/-

6 5 4 4 3 3

4 Pillows Rs. 500/- each 6 5 4 4 3 3

5 Dining Table + Chairs

Rs. 7,500+750 (eachchair)

1+ 8 1+6 1+ 6 1+ 6 1+ 6 1+ 6

6 Writing table with chair

Rs. 5750/ 1 1 1 1 1 1

7 Dressing Table with stool

Rs. 5000/- 2 2 2 1 1 1

8 Kitchen Rack / Meal Shelf

Rs. 3,000/- 1 1 1 1 1 1

9 Sofa set Rs. 20,000/- 2 2 1 1 1 1

10 Storewel (Plain) Branded – at Market rate

3 3 2 2 2 2

11 Geyser / Hot Water Boiler (Max.25 Ltrs.)

Branded – at Market rate

3 3 3 2 2 2

12 Grinder / Mixie Branded – at Market rate

1 1 1 1 1 1

13 Wet Grinder (1.5lts max)


1 1 1 1 1 1

14 Garden Chairs Rs. 750/- each 6 6 6 4 4 4

15 Air Coolers Rs. 8,500/-

3 3 3 2 2 2

16 Water Filter / Water Purifier


1 1 1 1 1 1

311

17 Vacuum Cleaner Branded – at Market rate

1 1 1 1 1 1

18 Air conditioners & Stabilizer (1 to


2 1 1 1 1 1

19 Generator / Inverter (0.5 KV to1 KV)


1 1 1 1 1 1

20 Ceiling / Pedestal / Table Fans


6 6 5 5 4 3

21 Washing Machine

At Market rate 1 1 1 1 1 1

22 Book Rack Rs. 5,000/- 1 1 1 1 1 1

23 Room Heater Rs. 3,500/- 1 1 1 1 1 1

24 Carpets and Curtains

Rs. 15,000/- Eligible Eligible Eligible Eligible Eligible Eligible

25 Microwave Owen


1 1 1 1 1 1

26 Coffee Maker Rs. 1,250/- 1 1 1 1 1 1

27 Toaster Rs. 750/- 1 1 1 1 1 1

28 Multi Burner Stove/ Cooking Range


1 1 1 1 1 1

29 Computer Table Rs. 4,000/- 1 1 1 1 1 1

30 Rocking Chair Rs. 5,000/- 1 1 1 1 1 1

31 Television Rs. 30,000/- 1 1 1 1 1 1

32 Physical fitness Equipment


1 1 1 1 1 1

Maintenance Charges: The Officers who have availed the facility under the residential furniture scheme are eligible to claim reimbursement of maintenance charges incurred, on declaration basis, after 3 years of purchase @ 5% of the original cost of the items availed and thereafter @ 5% every year.

Retention by the Officers: As per the revised Residential Furniture Scheme, the Officers may retain furniture items provided to them by the bank on payment of the amount prescribed by the Bank, subject to other guidelines. In the case of an officer who has claimed maintenance charges, he/she shall be eligible for retention of furniture only after completion of 1 year from the date of claiming maintenance charges.

312

S.No. In Annexure-A

ITEMS

Age of furniture (Subject to above

guidelines) Amount to be paid

(Rs.)

2 Cots / Diwans

After completion of 10 years of age

25% of Original Cost or Book Value, whichever is higher

5 Dining Table + Chairs

7 Dressing Table with stool

8 Kitchen Rack/ Meal Shelf

9 Sofa set 14 Garden Chairs 29 Computer Table 30 Rocking Chair 3 Mattresses After completion of

5 years but less than 7 years. After completion of7 years but less than 10 years.

50% of Original cost or Book Value, whichever is higher. 40% of Original cost or Book Value, whichever is higher.

4 Pillows

Electrical Items are allowed to be retained only once in officer’s service 1 Refrigerator

After completion of5 years but less than 7 years

After completion of7 years but less than 10 years

Above 10 years

50% of Original cost or Book Value, whichever is higher

40% of Original cost or Book Value, whicher is higher

25% of Original cost or Book Value whichever is higher

11 Geyser / Hot Water Boiler

12 Grinder / Mixie 13 Wet Grinder 15 Air Coolers

20 Ceiling / Pedestal / Table Fans

23 Room Heater 26 Coffee Maker 27 Toaster

16 Water Filter / Water Purifier

After completion of7 years of age

If the furniture has been in use for 7 years or more but less than10 years 40% oforiginal cost or book value, whichever is higher

If the furniture has been in use for 10 years or more 25% of

17 Vacuum Cleaner

18 Air conditioners & Stabilizer (1 to 1.5 ton)

19 Generator / Inverter (0.5 KV to1 KV)

21 Washing Machine25 Microwave Owen31 Television

Other Items

The following are the details of the payment to be made for retention:

313

S.No Age of Furniture Amount to be recovered for retaining furniture01 If the Furniture has been in

use for less than 5 years Book value- if original cost is more than Rs.5,000/- 50% of Original Cost-if Original cost is less than Rs.5,000/-

02 If the Furniture has been in use for 5 years or more but less than 7 years

40% of Original Cost or Book Value whichever is higher

03 If the Furniture has been in use for 7 years or more

25% of Original Cost or Book Value which ever is higher

S.No. In Annexure-A

ITEMS

Age of furniture (Subject to above

guidelines)

Amount to be paid (Rs.)

28 Multi Burner Stove Cooking Range

original cost or book value, whichever is higher

32 Physical Fitness Equipment

24 Carpets & Curtains After 7 years of age. If the furniture has been inuse for 7 years or more but less than 10 years 40% of original cost or book value, whichever is higher.

If the furniture has been in use for 10 years or more 25% of original costor book value, whichever is higher.

6 Writing table with chair After completion of 10 years of age.

25% of original cost or book value, which-ever is higher.

10 Storewel (Plain) 22 Book Rack

Retention of Furniture Items on account of Retirement

Retention of Furniture in case of Demise of an Officer In case of demise of an officer the recovery on account of furniture items is waived. In such cases, the remaining book value of the items is to be written off so as to enable the family members of the deceased officer to retain the furniture free of cost.

Retention of Furniture in case of Compulsory Retirement/ Dismissal/ Resignation before completion of 20 years Service

Officers upon dismissal or compulsory retirement or resignation from the Bank’ service before completion of 20 years service can retain the furniture allotted to them by paying 100% of the original cost. All Officers who have availed the Residential Furniture Scheme need to submit a declaration as per the Annexure enclosed to Circular No.343/4/3 dated.17.11.2003 every year as on 31st March.


416 04/05 19.12.2003 418 04/01 31.01.2005 131 04/01 20.06.2005 241 03/47 02.12.2009 389 03/58 02.03.2010 020 3/06 21.04.2010 45 03/4 02.05.2012

314

Standard Rent in respect of accommodaton hired by the Bank and provided to Officers - (Wef 1.12.2005)

(In terms of Regulation 22(1) of ABOSR 1982) Carpet Area (in sq.ft.) Standard Rent (Rs) 1st stage of scale of pay

(Rs.) 0.75% of 1st stage of scale of pay (Rs.ps)

500 - 548 183.00 JM – I - 23,700 177.75

549 - 655 241.00 MM-II - 31,705 237.78

656 - 817 279.00 MM-III - 42,020 315.15

818 - 998 387.00 SM-IV - 50,030 375.22

999 - 1140 520.00 SM-V - 59,170 443.77

1141 - 1301 632.00 TEGS –VI- 68,680 515.1

1302 - 1624 773.00 TEGS-VII- 76,520 573.9

1625 - 1947 924.00

1948 - 2431 1,087.00

2432 - 3228 1,557.00

3229 - 4304 1,924.00

4305 - 5918 2,290.00

Beyond 5918 2,672.00

(1SQ.Mt =10.76SQFt) *Based on the Licence Fee laid down by the Government.

NOTE: The living Area will be determined on the following basis:

Criteria % of floor areaMain Building: a) Room, Kitchen, Bath, Latrine, Store

and enclosed/ veranda. b) Veranda, Corridors and Barsati. c) Porch. d) Court yard pucca.

100 % 25 %

12.5 % 5 %

Out House: a) Rooms b) Verandah

25 %

12.5 %

For servant quarters and Garages, allotted independent of the regular accommodation the following flat rates may be recovered.

a. Servant Quarter Rs.36 per month; b. Garages Rs.22 per month

In terms of Regulation 22(1) of Andhra Bank Officers' Service Regulations, 1982 where an officer is provided with residential accommodation by the bank , a sum equal to 0.75% of the basic pay in the first stage of the scale of pay in which he is placed or the standard rent for the accommodation, whichever is less, will be recovered from him.


535 03/63 18.03.1991 170 03/34 10.09.1997 468 03/25 30.01.2006

315

Officiating Allowance Payable to Officers as per Regulation 23 (V) of ABOSR, 1982

On and from 01.11.1999, if an Officer is required to officiate in a post in a higher scale for a continuous period of not less than 7 days at a time or an aggregate of 7 days during a calendar month, he shall receive an officiating allowance equal to 6% of his pay pro rata, for the period for which he officiates. Provided that where an Officer comes to officiate in a higher scale, as a consequence solely of the review of the categorization of posts under Regulation 6, he shall not be eligible for the officiating allowance for a period of one year from the date on which the review of the Categorization takes effect.

1. Officiating Allowance is to be paid only when the grade/scale of the permanent incumbent is higher than that of the Officer.

2. Officiating Allowance is payable only when the Officer is specifically instructed by the Zonal Authority in writing to officiate as the Branch Manager during the leave vacancy of the permanent manager.

3. Officiating Allowance will rank as a pay for the purpose of provident fund and pension (if he/ she is a pension optee) and not for other purposes.

4. Officiating Allowance will not attract entertainment expenses and conveyance charges.

5. Payment of Officiating Allowance for the preceding/succeeding holidays will depend upon the period for which an employee has been asked to officiate in a higher scale/post. If an Officer assumes charge of the officiating post as from the close of business of Saturday, then his officiating period will be counted from succeeding Sunday, but if he assumes charge from the commencement of business on Monday, then the preceeding Sunday will be excluded. Similarly, Sunday falling subsequent to the date on which charge is handed over will be excluded but if the charge is handed over at the commencement of the next Monday, then the Sunday preceeding Monday will be included.

6. The designated posts in Controlling Offices like Head Office, Zonal Office, Service Centres, Currency Chests, Training Establishments, and Zonal Computer Centres are not within the purview of the regulations.

7. Officers officiating in place of Sub-Managers are not eligible for Officiating Allowance.

8. The Officiating Allowance is not payable to the MM-II Officers (Sub-Managers) who claim to have officiated in the absence of Manager (Advances, Foreign Exchange, P & D) in very large branches / exceptionally large branches.


148 Stf/021 04.05.1984 666/3/A-1/442 07.05.1988 088 03/10 12.05.1989

316

Grade/ Scale Major “A” Class Cities*

Rs.

Area-I Population > 12 lakhs

Rs.

Area II Population > 1 lakh <12 lakhs

Rs.

Area III All Other Places

Rs.

JMGS-I Rs.600/- Rs.500/- Rs.375/- Rs.250/- MMGS-II Rs.700/- Rs.600/- Rs.500/- Rs.400/- MMGS-III Rs.800/- Rs.700/- Rs.600/- Rs.500/- SMGS-IV Rs.900/- Rs.825/- Rs.700/- Rs.600/-

Grade/ Scale

Major “A” Class Cities*

Area-I Population > 12 lakhs

Area II Population > 1 lakh < 12lakhs

All Other Places

MMGS-III, MM-II & JMGS-1 Designated**

44 39 35 34

Officers in JMGS-I 40 35 30 30 However Probationary Officers (Directly Recruited) other than Specialist Officers are not eligible during their probation period (Cir.No.449 Ref.No.20/78 dated 27.03.2008

Reimbursement of Conveyance Expenses to Officers/Award Staff attending Non-Residential Training/Coaching Classes/Work Shops

Cadre Major “A” Class Cities Other Places

Officers Rs.125/- Rs.100/- Inspector of Branches Rs.150/- Rs.100/-

Cir. No.488; Ref.No. 3/45 Dated 30.03.2007

Place

Clerks

(Both Local/Outstation Candidates)

Sub-Staff

Major “A” Class Cities Rs.125/- Rs.125/- Other places Rs.100/- Rs.80/-

Cir. No. 249 Ref.No. 3/46 Dated 16.09.2013

NOTE: 1. Amounts specified above are not allowances but the maximum ceilings for reimbursement of

conveyance expenses.

2. Conveyance expenses are payable from the place of residence to the place of training.

3. Officers who are attending training programmes locally are not eligible for any additional conveyance charges since such expenses are included under regular monthly conveyance expenses.

Scheme for Reimbursement of Conveyance Expenses to Officers

Revised Limits - Effective from 01.06.2008 - Scheme ‘A’ - Lump sum Payment

Scheme ‘B’ – Reimbursement of cost of Petrol

For 2- Wheelers: (in Litres)

317

Grade/ Scale

Major “A” Class

Cities*

Area-I Population >

12 lakhs

Area II Population > 1 lakh < 12 lakhs

Area III All Other Places

SMGS-IV 80 70 55 50MMGS-III

*** 75 65 50 45

MMGS-III Others

50 45 40 35

** Designated Officers in JMGS-I are as mentioned in the Cir. No.477; Ref.3/55 Dated. 28.02.2005

Officers in SMGS-IV who are not owning four wheelers and owning two wheelers are entitled to claim reimbursement of conveyance expenses as per the eligibility of Officers in MMGS III for two wheelers.

Officers in JMGS-I & MMGS-II who own four wheelers only, are also eligible for claiming reimbursement of conveyance expenses under the above scheme.

For Cars: (in Litres)

*Major “A” Class Cities: Mumbai, New Delhi, Kolkatta, Chennai, Hyderabad, Bangalore, Ahmedabad & Pune.

***Designate Officers in MMGS-III are those approved by Head Office, like Sr.Branch Managers and Sr.Managers Designated at Zonal Offices and Head Office.

If an employee has attended the Office for more than 10 days in any particular month, the reimbursement will be made for full amount. The employees, who have attended for 10 days or less, are eligible on pro-rata basis. For the purpose of calculation of 10 days, holidays and Sundays will be counted.

Reference Circulars


091 Stf/08 07.03.1985 606 03/74 30.03.1990 046 03/09 19.05.1990

482 03/61 22.02.1991 246 03/49 25.10.2000 102 20/06 21.06.2001

434 03/32 05.02.2005 477 03/35 28.02.2005 077 20/15 11.06.2008

449 20/78 27.03.2008 077 20/15 11.06.2008 105 3/19 24.06.2015

Circular Letter No: 666/04/20/002 date 17.05.2004

318

Provision of Leased Accommodation to Officers under Regulation 22(1) of ABOSR-1982

Rental Ceilings - Effective from 01.01.2016

CATEGORY SCALE I SCALE II SCALE III SCALE IV SCALE V

Minimum Area 500 sft 600 sft 700 sft 900 sft 1100 sft

MAJOR A Class cities I - NCR Delhi, Mumbai, Kolkata

12500 13000 13500 15500 17000

MAJOR A Class cities II - Chennai, Bangalore, Hyderabad, Ahmedabad & Pune

11500 12000 12500 13000 14500

Special Centres I- Surat, Branches in Goa & Other State Capitals & Union Territories, Visakhapatnam, Vijayawada & Guntur

9500 10000 10500 12000 13000

Special Centres II- Ernakulam, Coimbatore, Tirupur,Shirdi, Vadodara, Kanpur, Nagpur, Indore, Ludhiana & Project Area centers in Group A

7500 8000 8500 9000 11500

Places with population of 10 lacs and above & Project Area centres in Group -B excluding Special Centres

6500 6600 7000 8000 9000

Places with population of 3 lacs and above but below 10 lacs excluding Special Centers

5500 6000 6500 7500 8000

Places with population upto 3 lacs 5200 5500 6000 6500 7000

Conditions:

1. All the existing lease shall continue till the expiry of the lease period (certain as well as option). However, officers may be permitted to change their premises during the currency of certain period of the lease, provided the rent payable to the new house also falls within the existing (pre-revised) rental ceilings. In exceptional circumstances and subject to other terms and conditions the officers may be permitted to change the leased accommodation during the option period and avail the revised rental ceilings.

2. In respect of officers who were sanctioned higher rent than their eligibility on the condition that the difference is to be borne by the officers, the recovery of the difference amount to the extent of the revised entitlement will not be affected from the date of this revision.

3. All Branch Managers including the Managers of Extension Counters, Managers- in-charge of Financial Service Centres, Credit Card Centres and Cluster Branches are eligible for an additional rent of a maximum of Rs.500/- p.m. being the difference between the actual rent paid as per the lease agreement and the rent applicable to their scale.

4. The variance in the minimum stipulated floor space area in the respective scales may be permitted upto a maximum of 20% at the discretion of the Competent Authority.

5. The revised rental ceilings shall come into force with effect from 01.12.2016. Reference Circulars

Cir No. Ref.No. Date Cir No. Ref.No. Date Cir No. Ref.No. Date 238 20/49 20.09.2003 101 20/05 21.06.2001 317 03/25 05.11.2003 116 20/19 02.07.2007 347 03/59 24.12.2010 376 03/82 01.02.2016

319

Payment of H.R.A. to Officers

Provided that if an Officer produces a rent receipt, the HRA payable to him/her shall be actual rent paid by him for the residential accommodation in excess over 0 .75% of pay in the first stage of the scale of pay in which he/she is placed with a maximum of 150% of HRA payable as per aforesaid rates as mentioned in column II above.

Note: The claim of Officers for HRA linked to their ownership accommodation shall also be restricted to 150% of HRA as hitherto.

Ref.No. Cir.No. Date Ref.No. Cir.No. Date 140 3/11 30.06.2005 064 3/13 11.06.2010

Reimbursement of Cost of Newspaper to Officers and Award Staff Keeping in view the changing banking scenario and the prevailing competitive environment and also considering the fact that knowledge updation will result in greater involvement of the employees in business development the scheme for reimbursing the cost of newspaper to all employees is introduced in the Bank.

Officers: Cost of one newspaper not exceeding Rs.175/- per month. It is also decided not to collect the sale proceeds of old newspaper from the officers (with effect from 01.03.2013).

Clerical and full time sub-staff members including Permanent Part-time Sweepers on scale wages: Cost of a newspaper not exceeding Rs.130/- per month. (with effect from 01.08.2014).

(Cir.No.476; Ref.No.03/034 Dt. 28.02.2005. Cir.No.068; Ref.No.20/12 Dt. 03.06.2008,

Cir.No.474; Ref.No.3/86 Dt. 27.02.2013 and Cir.No.163; Ref.No.03/22 Dt. 07.08.2014)

Reimbursement of Travelling Allowance to Officers on Retirement In term of Reg.43 of ABOSR 1982, on retirement an officer is eligible to claim traveling allowance, baggage and other expenses for self and his family on transfer from the last station at which he is posted to the place where he proposes to settle down on retirement. This facility is extended to officers retired voluntarily on or after 22.06.2000 under Andhra Bank Pension Regulations 1995. The claim for reimbursement may be claimed within six months from the date of retirement. However relaxation of the time limit may be considered basing on the merits of each case by the competent authority. Officers joining other organisations after voluntary retirement from our Bank’s service are not eligible for such reimbursement.

Reference Circulars

Ref.No. Cir.No. Date Ref.No. Cir.No. Date Ref.No. Cir.No. Date 105 03/15 17.03.1998 260 03/31 12.08.1999 057 03/31 10.08.2000

Where the place of work is in HRA payable Major ‘A’ Class Cities & Project Area Centers in Group ‘A’ 9% of pay Other places in Area I and Project Area Centers in Group 8% of pay Other Places 7% of pay

320

Reimbursement of Lodging and Halting Expenses to Officers

Halting Allowance to Award Staff

Grade

Major A Class Cities Metro Cities Area- I Other Places

Room Tariff

Halting Allowance

Room Tariff

Halting Allowance

Room Tariff

Halting Allowance

Room Tariff

Halting Allowance

Eligibility to

Stay Hyderabad Ahmedabad

Bangalore Hyderabad Ahmedabad

Delhi Mumbai Chennai Kolkata

Bangalore

Delhi Mumbai Kolkata Chennai

TEGS VI & VII

6800 $$ 1300

8500 125% of

$$ 1800 3400 1100 3000 950 4* Hotel

SMGS IV & V 4000 1300 4000 1500 2400 1100 2000 950 3* Hotel

MMGS II & III 2400 1100 2400 1300 1600 950 1200 800 2* Hotel

(Non- AC)

JMGS I 1600 1100 1600 1300 1200 950 800 800 1* Hotel (Non- AC)

Lodging Expenses w.e.f. 26.05.2007 – Cir.No.078; Ref.No.03/07 Dated 05.06.2007

Halting Allowance w.e.f. 01.06.2015 - Cir.No.107; Ref.No.03/21 Dated 26.06.2015

Area-I Centers

Pune, Nagpur, Kanpur, Surat, Jaipur, Lucknow, Visakhapatnam, Patna, Vadodara, Kochi, Indore, Bhopal, Ludhiana, Coimbatore, Madurai, Agra, Varanasi, Vijaywada, Rajkot, Faridabad, Srinagar, Jamshedpur, Kanur, Thituvananthapuram, Mallapuram, Thrissur, Kozhikode, Jabalpur, Nasik, Allahabad, Meerut, Ghaziabad, Asansol, and Vasai-Virar City

Grade

Places with population of 12 lakhs and above

and states of Goa

Places with population of 5 lakhs and above, State Capitals/ Capitals of

Union Territories not covered in (A)

Other Places

Clerks Rs.700/- Per diem Rs.600/- Per diem Rs.450/- Per diem

Subordinate Staff Rs.500/- Per diem Rs.400/- Per diem Rs.250/- Per diem

W.E.F 01.06.2015.

321

UNIFORMS AND LIVERIES TO SUB - STAFF

Cotton (Khaki / White) Uniform/ Woolen Uniform

As per the Provisions of the Bipartite Settlement applicable to Award Staff all permanent full time

subordinate staff as well as permanent part time workmen in subordinate cadres shall be provided

with 3 sets terry khadi/terry cotton uniform once in two years and one set of woolen uniform once in 3

years. Similarly the watchman/security guards/electricians and head peons, at GMs Secretariat’s,

Zonal Offices and permanent drivers who are working with CMD, ED, are to be provided with

uniforms, shoes and socks at certain ceilings/intervals fixed by the Bank from time to time.

Make/Brand: Wollen Cloth of Simplex / Binny / Modella / Amritsar Mills or any other standard Mill,

if any one of the specified brands is not available. The specified colour is NAVY BLUE. (Cir.No.252

Ref.No.03/47 Dated 16.09.2013)

Male Employees: Terry Khadi/Terry Cotton (once in two years – 3 sets) Woolen (Once in three years – 1 set)

Required measurement of cloth (Meters) Per Set Sub- Staff PTS Scale wage Watchmen/Security Guards/

Electricians/Permanent Drivers.

White 2.75 Mtrs

Khaki 2.75 Mtrs. 3.25 Mtrs.

Cost of Cloth permitted – per metre in all areas

Terry Khadi/Terry Cotton (Once in 2 years) Rs.200/-

Woolen (Once in 3 years) Rs.250/-

Stitching Charges – Per Set

Area Terry Khadi/Terry Cotton Woolen

Area - I (Places with a population of 12 lakhs and above) Rs.500/- Rs.900/-

Area – II (All other cities other than those in Area I with population of more than 1.00 lac)

Rs.450/-

Rs.750/-

Area – III (All places not included in in Area I and Area II) Rs.400/- Rs.750/-

322

Female Employees:

Area

Terry Khadi/ TerryCotton/ Saree and blouse of skyblue colour (inclusive of stitching charges) (Once in two years – 3 sets)

Woolen Sweater/ Shawl (Once in three years 1 set)

Area – I (Places with a population of 12 lakhs and above) Rs.3150/- Rs.1710/-

Area – II (All other cities other than those in Area I with population of more than 1.00 lac)

Rs.3000/- Rs.1560/-

Area – III (All places not included in in Area I and Area II) Rs.2850/- Rs.1560/-

Supply of Shoes and Socks:

Watchmen, Security Guards, Electricians, and Head Peons working in secretariats of CMD, ED, GMs and Zonal Offices, Housekeper-cum- peon and Part Time Sweepers

Shoes (One pair – once in two years)

Socks (2 pairs – once in two years)

Rs.700/- Rs.150/-

The above rate is with effect from 01.10.2013. Payment is to be made against production of bills.

Reference Circulars

Ref.No. Cir.No. Date Ref.No. Cir.No. Date Ref.No. Cir.No. Date

148 Stf/16 09.04.1985 347 Stf/32 24.08.1985 140 03/17 16.04.1988

531 03/47 27.02.1992 100 03/12 21.06.1996 361 03/51 25.03.1999

137 03/12 14.07.2004 193 20/36 26.09.2008

The cut-off date for the purpose of reckoning two years period to supply three sets of terry khadi/terry cotton uniform is 05.01.1987.

Reference Circulars

Ref.No. Cir.No. Date Ref.No. Cir.No. Date Ref.No. Cir.No. Date

172 03/16 11.05.1987 013 03/04 15.04.1993 100 03/12 21.06.1996

361 03/51 25.03.1999 137 03/12 14.07.2004 252 03/47 16.09.2013

323

Uniform to Security Guards S.no. Item Quantity Period Rate 01 Shirt (Half sleeves) & Trouser

(Terri Cotton/ Terry Khadi of Khaki colour)

2 sets Once in a year Rates payable to subordinatestaff are applicable

02 Woollen Uniform 1 set Once in 3 years - do - 03 Shoes (Black)

Socks

1 Pair

2 Pair

Once in a year

Once in a year

Rs.850/- may be paid. (Rs.700/ for shoes & Rs.150 for two pairs of socks)

04 Beret Cap 1 No. -do- At market price 05 Whistle Cord (Red) 1 No. -do- At market price 06 Belt Web Black 1 No. -do- At market price 07 Name Tab 1 No. Once in 3 years At market price 08 Shoulder Badges and

Monograms This item will be supplied by Security Department, Head Office, Hyderabad. Cir.No Ref.No Date:

361 03/51 25.03.1999 - 193 20/36 26.09.2008 90 3/16 14.06.2014 The rates are effective from 01.06.2014.

Revision in the rate of reimbursement of expenses toward transportation of personal effects of an officer on transfer from one place to another

In terms of Regulation 42(2) of the Andhra Bank Officers’ Service Regulations, 1982 an officer on transfer is eligible for being reimbursed the expenses for transportation of his baggage by goods train up to the following units.

Pay Range Where an officer has family Where an officer has no family Rs.23,700/- per month to 31705/.

3000 Kgs 1500Kgs

Rs.31,706/- per month and above

Full Wagon 2500Kgs

In this connection, we are informed by the Indian Banks Association that their Managing Committee approved the following rates for reimbursement of transportation expenses to Officer on transfer.

1. Officers on transfer from place to another

Distance in KMs Rate in Rs.per ton/per KMa.Upto 1000 Kms Rs.2.80b.Beyond 1000 Kms. Rs.2.00

The above rates will apply on slab basis. 2. Minimum threshold limit of distance: The Officers transferred to shorter distance upto

300KM.s, the reimbursement may be permitted upto the amount chargeable for 300 KMs, i.e. 300 x weight x Rs.2.80

3. Officers who are transferred into and out of hilly terrains may be reimbursed two times the applicable rate for the distance covered in hilly terrain and the balance distance at normal rates.

The other terms and conditions as contained in our Cir. No. 362/3/29 dated.27.11.2003 and Cir.No.242/3/23 dated 07.10.2006 remains unaltered. (Circular No.53 Ref.No.03/09 dated 04.05.2016)

324

Compensation to Officers on Transfer

An Officer on transfer will be eligible to draw a lumpsum amount, as indicated below, for expenses connected with packaging, local transportation, insuring the baggage, etc.,

Grade/Scales of Officers Amount in Rs.Officers in Scale IV & above 20,000/-Officers in Scale I/II/III 15,000/-Ref: Cir.No.107 Ref.No.3/21 Date 26.06.2015.

The above is incidental to transportation of house-hold articles and subject to production of proof of transportation.

Eligible Mode of Travel

The following provisions shall apply wherever an officer is required to travel on duty:

a. An Officer in Junior Management Grade is entitled to travel by 1st Class or AC 2-tier Sleeper by train. He may, however, travel by air (economy class) if so permitted by the Competent Authority, having regard to the exigencies of business or public interest.

b. An officer in the Middle Management Grade is entitled to travel by 1st Class or AC 2Tier Sleeper by train. He may, however, travel by air (economy class) if the distance to be traveled is more than 1000 kms. He may, however, travel by air (economy class) even for a shorter distance if so permitted by the competent authority, having regard to the exigencies of business or public interest.

c. An officer in Senior Management or Top Executive Grade is entitled to travel by AC 1st Class by train or by air (economy class).

d. An officer in Senior management or Top Executive Grade may travel by car between places not connected by air or rail provided that the distance does not exceed 500 km. However, when a major part of the distance between the two places can be covered by air or rail only the rest of the distance should normally be covered by car.

e. Any other officer may be authorized by the Competent Authority, having regard to the exigencies of business, to travel by his own vehicle or by taxi or by the Bank's vehicle.

The remaining provisions as in Sub-regulation (2) & (3) of Regulation 41 of Officer's Service Regulations shall remain unchanged. (Cir No.362; Ref.No.03/29 Dated 27.11.2003.)

Reimbursement of Travelling Expenses to the Officers on Transfer

The Officers under orders of transfer are permitted to travel by train by AC III Tier for two times and eligible mode of travel for one time for the family subject to shifting of family to the new place of posting.

(Cir No.198; Ref.No.20/31 Dated 09.09.2006).

325

Compensation for Losses due to Breakage or Damage to Goods on Transfer - Award Staff

The compensation on transfer shall be as under: a. Where an employee produces receipts or a statement of loss in respect of breakages

subject to a maximum: 1. Rs.1,500/- for Clerical Staff; and 2. Rs. 1,000/- for Sub-staff

b. Where no receipts/statement of loss are produced, a lump sum payment of 1. Rs.1000/- for Clerical Staff; and 2. Rs.750/- for Sub-Staff.

Revision in the rate of reimbursement of expenses toward transportation of personal effects of an officer on transfer from one place to another

In terms of Regulation 42(2) of the Andhra Bank Officers’ Service Regulations, 1982 an officer on transefer is eligible for being reimbursed the expenses for tranportation of his baggage by goods train up to the following units.

Pay Range Where an officer has family Where an officer has no family

14,500/- per month to 19,400/- per month 3000 Kgs 1500Kgs

19,401/- per month and above Full Wagon 2500Kgs

In this connection, we are informed by the Indian Banks Association that their Managing Committee approved the following rates for reimbursement of transportation expenses to Officer on transefer

1. Officers on transfer from place to another

Distance in KMs Rate in `. per ton/ per KM

a.Upto 1000 Kms `. 2.80

b.Beyond 1000 Kms. `. 2.00

The above rates will apply on slab basis.

2. Minimum threshold limit of distance: He Officers transferred to shorter distance upto 300KM.s, the reimbursement may be permitted upto the amount chargeable for 300 KMs, i.e. 300 x weight x 2.80.

3. Officers who are transferred into and out of hilly terrains may be reimbursed two times the applicable rate for the distance covered in hilly terrain and the balance distance at normal rates.

The other terms and conditions as contained in our Cir. No. 362/3/29 dated 27.11.2003 and Cir.No. 242/3/23 dated 07.10.2006 remains unaltered. (Circular No.042 Ref.No.03/07 dated 21.05.2011)

326

Closing Allowance to Officers On and from financial year 1997-98, an officer if he is posted at a branch where books are closed on 31st March and 30th September shall be eligible for a closing allowance of Rs.250/- for each of the two closings - (ABOSR, 1982 on Other Allowances - Clause 23 (vii)).

Club Membership to Branch Managers and Officers in SM IV & Above All Branch Managers, Officers in Senior Management and Top Executive Cadre shall be eligible to become a member of club in their area. The Bank will reimburse the admission fees not exceeding Rs.1000/- besides entertainment entitlement. Annual subscription fees of club shall be reimbursed to all eligible officers out of entertainment expenses limit and to that extent their limit for entertainment expenses shall be reduced.

Provision of Brief Case to Branch Managers and Certain Category of Officers The scheme is applicable to Branch Managers including Managers of Extension Counters and Satellite branches, Officers in Scale IV and above, Inspectors of Branches Client Relationship Officers, Managers in charge of Financial Centers, Managers in charge of Credit Card Centers, all officers working in Zonal Computer Centers, Marketing Officers Personal Officers, Nodal Officers and Security Officers as per their grade. Recently during September, 2007 this facility was extended to Law Officers once in three years and this facility is extended to all confirmed IT Officers on the same terms and conditions.

The Powers for Sanctioning Brief Cases to the eligible officers are as follows: Grade Entitlement Competent Authority

In Zones Officers in JMGS I Rs.1000 Chief Manager (P&D) Officers in Scale II & III Rs.1500 Officers in Scale IV Rs.2000 Asst.General Manager Asst General Manager Rs.2000 Deputy General Manager Deputy General Manager Rs.2000 General Manager Deputy General Manager as Zonal Manager

Rs.2000 General Manager (HR) at Head Office.

General Manager Rs.2000 General Manager (HR) at Head Office.

At Head Office Officers in JM GS I Rs.1000

Chief Manager (HR) Officers in MMGS II & III Rs.1500

Officers in Scale IV Rs.2000 Asst General Manager (HR) All General Managers (Except General Manager (Personnel); Deputy General Managers and Asst General Managers

Rs.2000 General Manager (HR)

General Manager (HR) Rs.2000 Executive Director

In the absence of the Competent Authority, the higher authorities can exercise the powers as Sanctioning Authority. The cost of Brief Case may be debited to P & L Miscellaneous (Others). Bank's Logo is to be inscribed on the Brief Case. The eligible Officers may be permitted to purchase a new Brief Case after three years from the date of original purchase or after the Brief Case becomes unserviceable, whichever is later.

(Cir.No.309 Ref.No.3/22 Dated 30.10.2003 & Cir.Lr.No.666/20/IR/403 Dated 31.03.2008)

327

REIMBURSEMENT OF EXPENSES INCURRED TOWARDS FOOD & BEVERAGES

Objective:

To subsidize the expenditure incurred by the employees towards food & beverages while on duty.

Coverage:

All employees on the rolls of the Bank including PTS on graded scale wages.

Quantum: Reimbursement of expenses incurred towards Food & Beverages to Employees Rs.300/- p.m. per employee.

Modalities:

Reimbursement will be made against production of bills/ receipts duly countersigned by the employee on monthly basis or to the Canteen/ Caterer (s) on a monthly basis on submission of bills/ receipts in the name of individual employees that are duly countersigned by the respective employees. Consolidated bills submitted by the Canteen/ Caterer(s) may also be accepted provided the expenditure incurred by the individual employee is mentioned therein with names and counter signed by the employee concerned. The expenditure should be debited to P & L Staff Welfare at the concerned Branch / office.

If an employee has attended the Office for more than 10 days in any particular month, the reimbursement will be made for full amount. The employees, who have attended for 10 days or less, are eligible on pro-rata basis. For the purpose of calculation of 10 days, holidays and Sundays will be counted.

Where subsidized Canteen facility is available, the amount of subsidy per employee paid to the Canteen contractor will be deducted from reimbursable amount.

Amount pertaining to a month lapses, if the same is not claimed before the end of the succeeding month to which it relates.

328

REIMBURSEMENT OF EXPENSES FOR GENERAL HEALTH CHECKUP

Objective: To provide general health check-up for staff members who have completed forty years of age. This scheme is applicable to all staff members and their spouse including PTS on graded wages. This facility can be availed once in a year (from the date of previous Check-up) for employees completed 50 years of age and once in two years for employees completed 40 years of age a s per the tests given below. This facility is also extended to full time Directors and their spouse.

The amount of reimbursement is restricted to Rs.3,000/- or actual amount whichever is less in all places per individual. (Cir. No. 178, Ref No. 3/35 Dated: 03.08.2016)

Reimbursement of Expenses for Mammography Test for Women

Objective:

This Scheme is applicable to all Women (Employees/ Spouse) including PTS on graded Scale Wages who have completed forty years of age over and above the expenses for General Health Check-up.

The amount of reimbursement is restricted to Rs.1000/- or actual amount whichever is less per individual per year.

Modalities:

The Hospitals/ Diagnostic Centers of repute with proper infrastructure at important places in each Zones. The employees/ spouses who undergo the General Health Check-up in the approved Hospitals/ Diagnostic Centers are eligible for claiming this reimbursement.

Empanelment o f hospitals/ Diagnostic centers is decentralized w.e.f.01.01.2009 (Cir.No.346 Ref. No.3/45 Dated 26.12.2008).

The reimbursement of expenses is subject to production of relevant Original receipts/bills of approved Hospitals/ Diagnostic Centers evidencing the payment of charges for medical checkup.

TA & DA will not be paid to the employees to go for General Health Check up in other places.

The employees working in the Branches may submit their applications to their Zonal Office through the Branch Manager / Controlling Authority.

Reimbursement of Expenses for Eye Check-up & Spectacles

All Staff members who are on the rolls of the Bank are eligible to claim for reimbursement of expenses for Eye Check-up and purchase of Spectacles.

The actual amount incurred for Eye Check-up and purchase of Spectacles subject to an amount of not exceeding `.1,000/- will be reimbursed one time in the entire service.

For details of the Scheme, refer to the Cir. No.555; Ref.No.20/100 Dated 29.03.2006.

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LEAVE FARE CONCESSION FOR OFFICERS (X Bipartite Settlement)

1. During each block of 4 years, an officer shall be eligible for leave travel concession for travel to his place of domicile once in each block of two years. Alternatively, he may travel in one block of two years to his place of domicile and in another block of two years to any place in India by the shortest route.

2. Alternatively, an officer, by exercising an option anytime during a 4 year block or two year block, as the case may be, surrender and encash LFC (other than travel to place of domicile) upon which he shall be entitled to receive an amount equivalent to 100% of the eligible fare for the class of travel by train to which he is entitled upto a distance of 4500 kms (one way) for officers in JM I scale and MM II & MM III and 5500 kms (one way) for officers in Scale IV and above. An officer opting to encash his LFC shall prefer the claim for himself/ herself/ her family members only once during the block / term in which such encashment is availed of. The facility of encashment of privilege leave while availing Leave Fare Concession is also available while encashing the facility of LFC.

3. The mode and class by which an officer may avail of Leave Fare Concession shall be the same as the officer is normally entitled to travel on transfer and other terms and conditions subject to which the Leave Fare Concession may be availed of by an officer, shall be as decided by the Board from time to time. Provided that w.e.f. 1st May 2010, an Officer in Junior Management Grade Scale-I while availing L.F.C. will be entitled to travel by air in the lowest fare economy class in which case the reimbursement will be the actual fare or the fare applicable to AC-1st class fare by train for the distance travelled whichever is less. The same rules shall apply when an Officer in Middle Management Grade Scale II and Middle Management Grade Scale III while availing LFC where the distance is less than 1000 kms.

Definition of Family: For the purpose of Leave Fare Concession, the expression”family” of an employee shall mean –

(a) The employee’s spouse, wholly dependent unmarried children (including step children and legally adopted children) wholly dependent physically and mentally challenged brother/ sister with 40% or more disability, widowed daughters and dependent divorced/ separated daughters, sisters including unmarried/divorced/abandoned or separated from husband/ widowed sisters, as also parents wholly dependent on the employee.

(b) The term wholly dependent family member shall mean such member of the family having a monthly income not exceeding Rs.10,000/- p.m. If the income of one of the parents exceeds Rs.10,000/- p.m. or the aggregate income of both the parents exceeds Rs.10,000/- p.m., both the parents shall not be considered as wholly dependent on the employee.

(c) A married female employee may include her natural/legal parents or parents-in-law under the definition of the family, but not both, provided that the parents/parents-in-law are wholly dependent on her.

Reference Circulars

Cir.No. Ref.No Date Cir No. Ref.No. Date Cir No. Ref.No. Date

037 03/01 21.04.2005 140 03/11 30.06.2005 241 03/22 07.10.2006

4. The helicopter is not an accepted mode of transport. However, if an Officer travels by Helicopter from places like Jammu to Vaishno Devi, he may be reimbursed the eligible train fare for the actual distance.

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LEAVE TRAVEL CONCESSION FOR AWARD STAFF (X Bipartite Settlement)

i) Leave Fare Concession payable will be the actual return railway fare or steamer fare incurred by the workman and members of his family subject to the following:

a) For availment of Leave Fare Concession under a 2-year block for visit to any place within India, the maximum permissible distance shall be 2500 km for subordinate staff and 2000 km for non-subordinate staff.

b) For availment of Leave Fare Concession under a 4-year block for visit to any place in India, the maximum permissible distance shall be 5000 km for subordinate staff and 4000km for non-subordinate staff.

ii) The class of fare to which the workman and the members of his family would be entitled, shall be as follows.

Subordinate Staff: AC III Tier for the journey by Mail/express train.

Non- Subordinate Staff: AC II Tier for the journey by mail/express train.

Provided further that where the non-subordinate employee and/or members of his family undertake travel by air either to his place of domicile or to any other place for rest and recuperation within India, he shall be entitled to be reimbursed the actual air fare so incurred or the AC II Tier class fare train by a direct route in case of travel to place of domicile to the extent of the maximum admissible distance in case of travel to any other place for rest and recuperation, during the two year/four year block respectively, whichever is less.

iii) An employee and/or members of his family, when availing leave fare concession may undertake travel by any mode of surface transport between places not connected by train or partly connected by train and the employee will be eligible to claim in respect of such journey his actual expenditure or the notional train fare by the entitled class for the distance so travelled, whichever is less, within his overall entitlement.

For the purpose of this sub clause, travel by any approved mode of surface transport would mean such travel undertaken through any public transport or transport (including taxi) operated by agencies / tour operators approved by appropriate Government authorities or motorcar owned by the employee with permission of the Bank.

iv. By exercising an option anytime during a block of two years or 4 years, as the case may be, an employee can either undertake travel availing of Leave Fare Concession and claim reimbursement upto his entitlement or to encash the facility for the concerned block. The option so exercised shall be irrevocable for the block concerned. On opting to encash the facility, he will be entitled to receive a lump sum equivalent to 75% of notional train fare for admissible distance (depending on a 2 year or 4 year block) by the entitled class, subject to deduction of admissible tax at source. Leave Fare Concession for travel to place of domicile is not encashable. An employee opting to encash his LFC shall prefer the claim for himself and his family members only once during the block / term in which such encashment is availed of. The facility of encashment of privilege leave while availing of Leave Fare Concession is also available while enchasing the facility of LFC.

Provided, however that an employee so encashing the facility of Leave Fare Concession shall proceed on leave for minimum of 4 days.

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STAFF LOANS - INSURANCE

We are having Master Life Insurance Policies with LIC of India to cover the lives of the employees to the extent of liabilities outstanding in Housing Loan and Vehicle Loan accounts. We have been remitting the annual premium on the liabilities outstanding as on 31st March of every year.

Salient Features of the Policy:

Housing Loan Insurance Vehicle Loan Insurance

Coverage Actual liability outstanding in Housing loan A/cs I & II as on 31.03.2016 subject to the maximum of Rs. 50,00,000/.

Actual liability outstanding in the loan account as on 31st March 2016 subject to a maximum of Rs.70,000/- in case of four wheeler loans or Rs.60,000/- in case of two wheeler loans.

Rate of Premium

Rs.3.40 ps per 1000/ Plus service tax i.e. 3.91 per annum.

Rs.3.43 ps per 1000/ plus service taxi.e. 3.94 ps per annum.

Mode of Premium Payment

Premium should be auto debited to the loan account combining the total outstanding liability where the employees have more than one housing loan. The premium thus deducted and remitted to LIC of India should be recovered in equal monthly installments from the salary of the employees during the financial year 2016-17 and credited back to the respective loan account.

Premium should be auto debited to the loan account of the employees.

Deduction/ Remittance of Premium

1. As on 31st March 2016 on the outstanding liability 2. Proportionate premium on the date when fresh sanctions are made.

1. As on 31st March 2016 on the out standing liability 2. Proportionate premium on the date when fresh sanctioned are made.

(Ref: Cir.No. 452 Ref.No.03/99 Dated 30-03-2016)

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STAFF WELFARE SCHEMES

Incentives for Excellence in Education to the Children of Employees

To encourage Children of employees by providing incentives to purchase text books, uniforms and school bags etc., and to improve their standard of Education.

Employees whose children are studying from First standard to Intermediate are eligible to claim subject to maximum of two children, Maximum age of the child should not be more than 25 years.

Quantum:

Education incentive of Rs. 3000/ for children studying graduation has been extended only to the children of PTS and Sub Staff.

Merit Awards to the Children of Employees The objective of the scheme is to recognize the meritorious students among the children of Staff members of our organization and to give encouragement by rewarding them with Merit Awards:

Particulars of the Awards: SSC/SSLC/HSC Intermediate

MPC/BZC Commerce/Arts

1st Prize Rs.900/- Rs.1,000/- Rs.1,000/-

2nd Prize Rs.800/- Rs.900/- Rs.900/-

3rd Prize Rs.700/- Rs.800/- Rs.800/-

4th Prize Rs.600/- Rs.700/- Rs.700/-

The awards will be given Zone wise. The prizes will be awarded to the children, who attain success in the above Board Examinations conducted by District/State/Central Governments.

Subsidised Canteen

A Subsidised Canteen facility by way of providing infrastructure and subsidy is made available at those Branches/Offices where Staff strength exceeds 50.

Relief to Physically Challenged Employees for Purchase of Wheel Chair/ Crutches & Artificial Limbs/ Hearing Aids

To extend monetary benefit for purchase of accessories like Wheel Chair/Crutches, Artificial Limbs and Hearing Aids to employees who are physically challenged.

Amount of Reimbursement: The actual cost of the WheelChair/ Crutches or Rs.10,000/- whichever is less - once in 5 years w.e.f. 31.01.2008

The actual cost of Artificial Limb/ Hearing Aid or Rs.15,000/- whichever is less - once in 2years w.e.f. 24.03.2006

Standard Amount of incentive per child per annum Ist Std. To Intermediate Rs.2,000/-

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Medical Insurance Scheme

Having regard to the need to extend better coverage and reimbursement of hospitalization and medical expenses incurred by the officers / employees / dependent family members, the demand for full reimbursement of expenses connected with hospitalisation and medical treatment including domiciliary hospitalization and domiciliary treatment was discussed by and between the parties and a new scheme for reimbursement of medical expenses has been formulated.

The salient features of the Scheme is as under: The scheme shall cover expenses of the officers / employees and dependent family members in cases he/she shall contract any disease or suffer from any illness (hereinafter called DISEASE) or sustain any bodily injury through accident (hereinafter called INJURY) and if such disease or injury shall require any employee/ dependent family member, upon the advice of a duly qualified Physician/Medical Specialist/Medical practitioner (hereinafter called MEDICAL PRACTITIONER) or of a duly qualified Surgeon (hereinafter called SURGEON) to incur hospitalization/ domiciliary hospitalization and domiciliary treatment expenses as defined in the Scheme, for medical/surgical treatment at any Nursing Home/ Hospital / Clinic (for domiciliary treatment)/ Day care Centre which are registered with the local bodies in India as herein defined (hereinafter called HOSPITAL) as an inpatient or otherwise as specified as per the scheme.

The Scheme covers Employee + Spouse + Dependent Children + any two of the dependent Parents /Parents-in-law.

No age limit for dependent children (including step children and legally adopted children). A child would be considered dependent if his/her monthly income does not exceed 10,000/- per

month; Widowed Daughter and dependent divorced / separated daughters, sisters including unmarried /

divorced / abandoned or separated from husband/ widowed sisters and Crippled Child shall be considered shall be considered as dependent for the purpose of this policy.

Physically challenged Brother / Sister with 40% or more disability shall also be covered as Dependent.

No Age Limits for Dependent Parents. Any two, i.e. either dependent parents or parents-in-law will be covered as dependent.

Parents would be considered dependent if their monthly income does not exceed 10,000/- per month or as revised by Indian Banks‟ Association in due course, and wholly dependent on the employee as defined in this scheme.

Cashless Facility: The scheme also includes the benefit of cashless treatment facility in hospitals under a scheme worked by the Banks and the hospitals under a common insurance scheme.

Financial relief to the employees towards purchase of accessories to the spouse/ children of employees who are physically challenged

To extend monetary benefit for purchase of accessories l ike Wheel Chair/ Crutches/ Artificial limbs and Hearing Aids to SPOUSE/ CHILDREN of EMPLOEES who are physically challenged.

Amount of Reimbursement: The actual cost of the Wheel Chair/ Crutches OR Rs.10,000/- whichever is less - once in 5 years w.e.f. 31.01.2008

The actual cost of Artificial Limb/ Hearing Aid OR Rs.15,000/- whichever is less - once in 2 years w.e.f. 24.03.2006.

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Financial Relief to Employees whose Children are Mentally Retarded

The scheme was introduced mainly to give a helping hand to employees whose children are mentally retarded.

Amount: The amount to be reimbursed i s Rs.10,000/ (April to March). The amount is reimbursed subject to production of original bills/receipts for the amount spent towards the child along with Disability Certificate issued by not less that Govt. Civil Surgeon (Age of Certificate should not be more than 3 years) Reimbursement covers- Medical expenses, upkeep, special classes/ schools etc.

Presenting Memento/ Gift on the Day of Retirement (On Superannuation) In recognition to the service rendered by the Employee who retires on Superannuation, a Gift worth Rs.15,000/- is presented on the day of Retirement.

Additional Rate of Interest of 0.5% on deposits of Retired Staff Members: (Cir.No.004

Ref.No.03/01 dated 05.04.2011)

An additional interest of 0.5% will be paid to the retired staff members of our Bank who are Senior Citizens (60 years of age and above) in addition to 1% payable to them on their deposits by virtue of being ex-staff of our Bank, up to a limit of Rs.1 Crore, placed/renewed on or after 01.04.2011

The additional interest of 0.5% on the deposits as mentioned above will be applicable only if the 1st name in the deposit receipt is that of the retired staff member.

Reimbursement of Hospitalisation Expenses for Major Ailments to the Retired Employees on Superannuation

In recognition of the valuable services rendered by the retired employees and to mitigate the difficulties faced by them in medical treatment, a Welfare Scheme for reimbursement of Hospitalization Expenses was introduced.

The employees who retired from service on attaining superannuation only are eligible under this scheme.

Amount of reimbursement for the following: Actual Hospitalisation expenses for Major ailments like By-Pass Surgery, Angioplasty, Kidney transplantation, Surgery relating to Cancer, Brain, Lungs and Orthopedic Surgery (multiple injuries) cases will be reimbursed.

Ex-Employee: 90% of the eligible amount subject to Maximum of `.2.50 lacs per annum.

Spouse : 75%of the eligible amount subject to Maximum of `.1.50 lacs per annum

Apart from the above the following are included with ceiling.

1. Liver cirrhosis : Max cap of `.1.00lac per annum subject to eligibility (90% & 75%)

2. Cancer Treatment : `.1,00,000/- max per year (even where surgery is not involved)

3. Knee/hip replacements : within the overall eligibility of `.2.50 / `.1.50 lacs per annum.

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Ex - Employee: `.1.50 lacs per annum.

Spouse : `.1.00 lacs per annum.

The following surgeries are also included with the same terms and conditions of the scheme within the overall limit of Rs. 2.50 lacs per self and Rs. 1.50 lacs for spouse:

1. Cataract surgery

2. Prostrate surgery

3. Hysterectomy Operation for retired women employee and spouse of male ex- employee (Subject to reimbursement as per IBA Guidelines).

Reimbursement of Travelling Expenses to Officers using own vehicles Reimbursement of Travelling Expenses to Officers for using their own vehicle on Official duty Four Wheeler Rs.9.00 per kilometer (Engine capacity of 1000cc or more), Four Wheeler Rs.7.00 per kilometer (Engine capacity of lessthan 1000cc), Motor Cycle/Scooter Rs.4.50ps per kilometer, Mopeds Rs.3.00 per kilometer (cir. No.353/3/55 dt.07.01.2012 w.e.f. 30.09.2011).

New Pension Scheme New Pension Scheme introduced for employees joined the Bank on or after 01.04.2010 (HO Cir. No. 372/3/58/ 25.1.2012).

Rate of Interest on COD Rate of Interest on COD facility revised to One year MCLR with a spread of 0.65%. (HO Cir.No.70 Ref.No.3/16 dt. 21.05.2016).

Rate of Interest on COD facility revised to Base Rate + 0.5% at present 10.75 + 0.50 at present comes to 11.25% the revised rate shall be effective from 01.02.12 (HO Cir No.388 Ref.No.3/60 dt.13.02.2012).

Office Etiquette Staff are advised to come to Office in neat and presentable dress and avoid shabby/informal dress such as T-Shirt, Jeans, Slippers and Chappals and reiterating that all staff members should attend office neatly dressed in formals and all Branch Heads in Urban and Metro Branches and Officers in SMGS IV and above working in Administrative Offices should wear necktie during business hours and in all official meetings.

(HO Cir.No.434 Ref. No.3/73 dt.20.03.2012)

Services of Unauthorized Persons Branches/Offices advised not to engage the services of unauthorized persons and not to allow them to computers by sharing the User ids and pass words which leads to fraud commitments (HO cir. No.35 Ref. No.3/3 dated 25.04.2012).

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Expenses to Officers for Shifting of Residence Locally Reimbursement o f expenses to officers for shifting of residence locally is Rs.2000/- subject to the following conditions:

Where an Officer is transferred locally from one place to another place and as a consequence of his transfer he has to shift his residence and thereby incurs expenses in shifting his personal effects where an Officer is allotted quarters by the bank for the first time where an officer has to shift the existing house as a consequence of refusal of extension of lease agreement.

(HO Cir.No.110 Ref. No.3/23 dated 20.06.2012)

Utilisation of Services of Part Time Sweepers Services of part time sweepers will be utilized as sub-staff in the leave vacancy of permanent sub-staff by paying the difference between the salary at the starting basic pay of a sub-staff and the salary drawn by the pts, for the days they have worked as Sub-staff. (HO Cir.No.194, Ref. No. 3/41 dt.04.08.2012).

AB Employees Provident Fund interest rate enhanced from 8.5% to 9.25% from 18.09.2014.PF Loans interest enhanced from 9.50% to 10.25% w.e.f.18.09.2014. (Cir.No. 217, Ref. No.03/31 Dated: 24.09.2014.

PF LOANS

Purpose Quantum of Loan Repayment schedule monthly

Rate of Interest

For Medical purposes 6 Basics + Allowance ranking for PF 24 10.25 % p.a.

For marriage of self dependent or expenditure connection with religious purposes

6 Basics + Allowance ranking for PF 48 10.25 % p.a.

Housing Purpose Maximum Individual contribution or

amount of Sale agreement/ Estimate whichever is less

48 10.25 % p.a.

To Pay LIC premium 6 Basics + Allowance ranking for PF 48 10.25 % p.a.

The loan is renewal after completion of 1/3rd period.

NON-REFUNDABLE WITHDRAWAL OF PF

Purpose No. of times Eligibility Quantum

House Construction (Estimate) 1 10 Years Individual Contribution / Sale Agreement / Estimate

Major Operation (Kidney, Heart and Brain) 2 5 Years Cost of Hospitalization Expenses

Performing marriage of Daughter/ Depending Sister 3 5 Years Self declaration and Wedding Card

Renewal After 8 Monthly Instalments

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TERMINAL BENEFITS

ANDHRA BANK EMPLOYEES PROVIDENT FUND (As per the trust deed executed by the Bank in 1944) 1. Applicability: All permanent employees. 2. Individual Contribution:

Monthly contribution from employee shall be 10% of Basic Pay plus Increment component of FPP, Officiating allowance, plus PQP towards contributory PF.

3. Bank’s Contribution: Equal contribution shall be made by the bank, if he/she is not a pension optee. An employee who joins the service of the bank on or after the notified date at the age of thirty five years or more, may, within a period of ninety days from the date of his appointment, elect to forego his right to pension whereupon the pension regulations shall not apply to him.

4. Voluntary Contribution: Contribution equal to compulsory monthly contribution shall be allowed as optional from employee.

5. Interest on Contribution: The account of each member shall be credited with interest every half year at such rate as the trustees might fix from time to time. At present, rate of interest is 9% p.a. compound interest with half yearly rests will be allowed.

6. Nomination: Each member may nominate in writing a person or persons either belonging to his/her family or dependent on him to receive the amount to the credit of his/her fund account in case of his/her death.

7. Recovery of Amount: a) Bank shall not entitle to recover any sum available in Member’s contribution account. b) In case of Bank’s right to recover financial loss on account dismissal of an employee due to

misconduct, it shall be limited to the extent of such loss and out of Bank’s contribution only. 8. Repayment of Provident Fund:

a) In case of employee served Bank for a period of at lease 10 years, or attaining age of superannuation or incapacitated for further service (duly certified by a medical authority) or dispensing with his/her service in consequence of reduction or re organization of establishment or voluntarily leaves his/her employment for other unavoidable cause full amount shall be payable irrespective of the service, subject to entitlement of recoveries by Bank referred above.

b) In case of employee served Bank for five years and more but less than 10 years, he shall be entitled to his own account full and the Bank’s contribution at the rate of 1/10th of such contribution with interest multiplied by the number of completed years of total service of the employee.

c) In case of death of an employee, full amount will be paid to the nominees or legal heirs irrespective of service.

d) Board of Directors may permit the employee to leave the service of Bank before 10 years with full amount or part of the amount.

9. Supply of statement of account: Each member shall be given either a pass book or an annual statement of accounts, which at present is being given as 2 half yearly statements, March and September.

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Gratuity 1. Applicability: Every officer shall be eligible for Gratuity on

a) retirement

b) death

c) disablement

d) resignation (after 10 years continuous service)

e) termination except by way of punishment (after completion of 10 years of service).

Officer is entitled for payment of Gratuity either under statutory or under service regulations which ever is advantageous to him/her.

Andhra Bank (Employees’) Pension Regulations, 1995 Notified Date: 29.09.1995

Applicability: All permanent employees provided that

a) Who joined Bank’s service on or after 29.09.1995.

b) Who were in service of the Bank on or after 1st January,1986 and retired before 29.09.1995 and exercised option as per regulations.

c) Who were in service before 29.09.1995 and continued in service afterwards and exercised option as per regulation.

d) Others as mentioned in Pension Regulations 4. New Pension Scheme for Employees joining the Bank on or after 01.04.2010

Introduction of new pension scheme for employees joining the bank on or after 01.04.2010 in terms of memorandum of settlement and joint note dated 27.04.2010 at industry level

(H.O. Circular Nos.372/3/58 dated 25.01.2012 & 390, Ref.No.03/76 dated 14.12.2012)

Sabbatical Leave

As per Khandelwal Committee recommendations, a scheme for grant of two years of sabbatical leave to women employees approved. (HO Cir.No.84, Ref.No. 03/20 dated 25.05.2012). Sabbatical Leave shall be without Pay, Salary, Allowances and any consequential monetary and non-monetary benefits. Leave up to 2 years shall be admissible to women employees in their entire career. The employee applying for leave should have put in a minimum of 5 years service. The leave shall be taken for a period of atleast 3 months at a time and shall not be taken more than once in a calendar year.

Paternity Leave With effect from 01.06.2015, male officer employees with less than two surviving children shall be eligible for 15 days paternity leave during his wife’s confinement. This leave may be combined with any other type of leave except casual leave. The leave shall be applied upto 15 days before or upto 6 months from the date of delivery of the child.

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Permission to go abroad

All employees who want to leave the country should obtain prior permission from Head Office. Controlling offices should not permit any employee to leave the country or sanction leave of any kind to any employee without permission from Head Office if the purpose of leave applied is for going abroad (Cir No. 396, Ref. No. 3/50, dt. 02.03.1993).

Power of Attorney

Officers who are transferred to other Zone/ Offices, the POA is also to be transferred to the respective branch and the same should be kept in safe custody.

Vehicle Loans

Four wheeler Loan enhanced to Rs.6.00 lakhs to clerical staff of 8 years continuous service. Two wheeler loan for clerks – on completion of 3 years service and for sub staff – on completion of 5 years (HO cir. No.214/3/46 dated:24.08.2012 and Cir. No.88, Ref. No.3/21 Dated: 31.05.2016)

Four wheeler Loan enhanced to Rs.7.00 lakhs to officer. Confirmed officer drawing a basic pay of not less than Rs. 31705/. is eligible to avail four wheeler loan Two wheeler loan for Officers – on completion of 3 years service .(HO Cir. No. 88, Ref. No. 3/21 Dated : 31.05.2016)

Guidelines regarding compensation to bank employees who are killed in bank robberies, terrorist incidents including left-wing extremism – Death of Officers – Rs.20.00 lakhs & Others Rs.10.00 lakhs. (HO Cir. No.223 Ref. No.3/50 dated 27.08.2012.

HRMS

HRMS and Powerapps Self Service options are available for all the Officers and Clerks.

Procedure to Login:

Open Andhra Bank Integrated Portal. Select Departments -> HRMS. The next screen will display the links for HRMS Self Service and Powerapps Self Service.

User ID: Staff Code (It must be 5 Digit)

Default Password: 12345DDMMYYYY (Where 12345 – Staff Code and DDMMYYYY – Date of Birth)

During the first login, system will prompt the user to change his/her password.

If any user forgets his password, they may send their requests to [email protected] for resetting of Password. Password resetting is an automated process, once password is initialized to default, user will receive confirmation mail to the Branch/Department where he is working as per his assignment in HRMS.

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Modules under Powerapps Self Service

Existing Modules:

Payroll Process -> Query -> Payslip Query: User can view his pay slip for a particular month.

Payroll Process -> Query -> Monthly Pay View: User can view his salary details for a particular financial

year.

IT Computation Sheet: User can generate and view his Salary and IT Details for a particular financial

year.

Self Service Modules -> Dependant Information – Medical Insurance: User can add/view/delete his

dependants information for the purpose of medical insurance.

Wage Revision 2015 – Arrear Sheet: User can generate and view his Arrear Sheet 2015.

Leave -> Leave Balance Report: User can view his leave balances for any given period.

Welfare Modules – Status Query -> LFC/Leave Encashment: User can view the details and status of

his LFC/Leave Encashment Applications.

Welfare Modules – Status Query -> Leased Accommodation: User can view the details and status of

his Leased Accommodation Applications.

Loan Modules – Status Query -> CODST: User can view the details and status of his CODST

Applications.

Loan Modules – Status Query -> Festival Advance: User can view the details and status of his Festival

Advance Applications.

APAR Query: User can view his APAR Pending Status, APAR Marks and APAR Grade for the last 3

years.

Furniture Items List: User can view his furniture items under his residential furniture scheme provided

by the bank.

Provident Fund Statement: User can view his PF Contribution Details and Loan Details separately.

System -> Change Password: Enables the user to change his password. New Password Should not

be in last 5 passwords.


FOREIGN EXCHANGE

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Facility of Foreign Currency for Resident Indians Miscellaneous Remittances from India – Facilities for Residents

Release of Foreign Exchange by Authorized Dealers 1 General

1.1 For release of foreign exchange to persons resident in India for various current account transactions, Authorised Dealer banks are to be guided by the Rules made by the Government of India under Section 5 of the Foreign Exchange Management Act, 1999 (as indicated in item 1 of Appendix 2) which are detailed in the Foreign Exchange Management (Current Account Transactions) Rules, 2000 (Annex-1) notified by the Government of India vide Notification No. G.S.R.381 (E) dated 3rd May 2000 (Rules). In terms of the said Rules, drawal of foreign exchange for certain categories of transactions as listed in Schedule I is expressly prohibited. Exchange facilities for transactions included in Schedule II to the Rules may be permitted by the Authorised Dealer banks provided the applicant has secured the approval from the Ministry/Department of the Government of India as specified therein. In respect of transactions included in Schedule III, prior approval of the Reserve Bank would be required for remittance exceeding the specified limits. The release of foreign exchange up to the threshold ceilings specified in Schedule III stands delegated to the Authorised Dealer banks. All applications for release of foreignexchange exceeding the limits as prescribed in Schedule III to the Rules should be referred to the Regional Office concerned of the Foreign Exchange Department of the Reserve Bank, under whose jurisdiction the applicant is functioning/ residing.

1.2 “Drawal” of foreign exchange also includes use of International Credit Cards (ICC), International Debit Cards (IDC), ATM cards, etc. “Currency”, interalia, includes ICC, IDC and ATM Cards. Accordingly, all Rules, Regulations made and Directions issued under the Act apply to the use of ICC, IDC and ATM Cards.

1.3 Release of foreign exchange is not admissible for travel to and transaction with residents of Nepal and Bhutan.

As per RBI instructions revised guidelines issued in implementing the provisions of Foreign Contribution (Regulation) Act, 2010 in introduction, prohibition on acceptance of foreign contribution, restriction on acceptance of foreign hospitality, registration for the acceptance of foreign contribution, prohibitions and restrictions on receipt, transfer, utilization etc., of foreign contribution etc., (HO Cir No.433 Ref No.15/26 dated 15.03.2012)

Permissible foreign exchange can be drawn 60 days in advance. In case it is not possible to use the foreign exchange within the period of 60 days, it may be immediately surrendered to an authorized person. However, residents can retain foreign exchange upto USD 2000 in the form of foreign currency notes or Travellers Cheques (TCs) for future use or credit to their RFC (D) account.

2 Sale of Exchange

2.1 Authorised Persons may release foreign exchange for travel purposes on the basis of a declaration given by the traveller regarding the amount of foreign exchange availed of during the financial year.

2.2 In case of issue of travellers cheques, the traveller should sign the cheques in the presence of an authorised official and the purchaser’s acknowledgement for receipt of the travellers cheques should be held on record.

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2.3 Out of the overall foreign exchange being sold to a traveller, exchange in the form of foreign currency notes and coins may be sold up to the limit indicated below:

i. Travellers proceeding to countries other than Iraq, Libya, Islamic Republic of Iran, Russian Federation and other Republics of Commonwealth of Independent States - not exceeding USD 3000 or its equivalent.

ii. Travellers proceeding to Iraq or Libya - not exceeding USD 5000 or its equivalent

iii. Travellers proceeding to Islamic Republic of Iran, Russian Federation and other Republics of Commonwealth of Independent States - full exchange may be released.

iv. Travellers proceeding for Haj/Umrah pilgrimage- full amount of entitlement in cash or up to the cash limit as specified by the Haj Committee of India may be released.

2.4 The form A2 relating to sale of foreign exchange should be retained for a period of one year by the Authorised Persons, together with the related documents, for the purpose of verification by their Internal Auditors. However, in respect of remittance applications for miscellaneous non-trade current account transactions of amount not exceeding USD 5,000, Authorised Dealers may obtain simplified Application-cum-Declaration form (Form A2).

2.5 In cases where the remittances are allowed on the basis of self declaration, the onus of furnishing the correct details in the application will remain with the applicant who has certified the details relating to the purpose of such remittance.

3 Medical Treatments

3.1 With a view to enable residents to avail of foreign exchange for medical treatment abroad without any hassles and any loss of time, Authorised Dealers may release foreign exchange up to an amount of USD 250,000 or its equivalent per financial year, on the basis of self declaration that the applicant is buying exchange for medical treatment outside India, without insisting on any estimate from a hospital/doctor.

3.2 For amount exceeding the above limit, estimate from the doctor in India or hospital/ doctor abroad, is required to be submitted to the Authorised Dealers.

3.3 A person who has fallen sick after proceeding abroad may also be released foreign exchange by an Authorised Dealer for medical treatment outside India.

3.4 In addition to the above, an amount up to USD 250,000 per financial year is allowed to a person for accompanying as attendant to a patient going abroad for medical treatment/check-up.

4 Cultural Tours

Dance troupes, artistes, etc., who wish to undertake tours abroad for cultural purposes should apply to the Ministry of Human Resources Development (Department of Education and Culture), Government of India, for their foreign exchange requirements. Authorised Dealers may release foreign exchange, on the strength of the sanction from the Ministry concerned, to the extent and subject to conditions indicated therein.

5 Private Visits

Foreign exchange for private visit to countries other than Nepal and Bhutan can also be released to a person who is availing of foreign exchange for travel outside India for any purpose up to the limits specified in Schedule III to the Rules. All tour related expenses including cost of rail/ road /water transportation; cost of Euro Rail; passes/ tickets, etc. outside India; and overseas hotel/lodging expenses shall be subsumed under the LRS limit. The Tour operator can collect this amount either in Indian Rupees or in foreign currency from resident traveller.

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6 Business Visits

Foreign exchange may be released for undertaking business travel or attending a conference, seminars or specialised training, apprentice training etc. are treated as business visits. For business trips to foreign countries, resident individuals can avail of foreign exchange up to USD 250,000 in a FY irrespective of the number of visits undertaken during the year. However, if an employee is being deputed by an entity for any of the above and the expenses are borne by the latter, such expenses shall be treated as residual current account transactions outside LRS and may be permitted by the AD without any limit, subject to verifying the bonafides of the transaction.

7 Period of surrender of foreign exchange

7.1 In case the foreign exchange purchased for a specific purpose is not utilized for that purpose, it could be utilized for any other eligible purpose for which drawal of foreign exchange is permitted under the relevant Rules / Regulation.

7.2 General permission is available to any resident individual to surrender received/ realised/ unspent/ unused foreign exchange to an Authorised Person within a period of 180 days from the date of receipt/ realisation/ purchase/ acquisition/ date of return of the traveller, as the case may be.

Note: Where a person approaches an Authorised Person for surrender of unspent / unutilized foreign exchange after the prescribed period of 180 days, Authorised Person should not refuse to purchase the foreign exchange merely on the ground that the prescribed period has expired.

7.3 The liberalized uniform time limit of 180 days is applicable only to resident individuals and that too in areas other than export of goods and services.

7.4 In all other cases, the regulations / directions on surrender requirement shall remain unchanged. (cf. Notification No. FEMA 9/2000-RB dated May 3, 2000, as amended from time to time).

8 Unspent Foreign Exchange

8.1 As stated above, unspent foreign exchange brought back to India by a resident individual should be surrendered to an Authorised Person within 180 days from the date of return of the traveller. Exchange so brought back can be utilized by the individual for his/her subsequent visit abroad.

8.2 However, a returning traveller is permitted to retain with him, foreign currency travellers cheques and currency notes up to an aggregate amount of USD 2000 and foreign coins without any ceiling beyond 180 days. (cf. Notification No. FEMA 11/2000-RB dated May 3, 2000). Foreign exchange so retained, can be utilized by the traveller for his subsequent visit abroad.

8.3 A person resident in India can open, hold and maintain with an Authorised Dealer in India, a Resident Foreign Currency (Domestic) Account, out of foreign exchange acquired in the form of currency notes, bank notes and travellers cheques from any of the sources like, payment for services rendered abroad, as honorarium, gift, services rendered or in settlement of any lawful obligation from any person not resident in India.

8.4 The account may also be opened/ credited with foreign exchange earned abroad, including proceeds of export of goods and/or services, royalty, honorarium, etc., and/or gifts received from close relatives (as defined in the Companies Act) and repatriated to India through normal banking channels by resident individuals.

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8.5 The eligible credits to the Resident Foreign Currency (Domestic) Account, out of foreign exchange acquired in the form of currency notes, bank notes and travellers cheques, are as under:

i. acquired by him from an Authorised Person for travel abroad and represents the unspent amount thereof or

ii. acquired by him, while on a visit to any place outside India, by way of payment for services not arising from any business in or anything done in India and by way of honorarium or gift or

iii. acquired by him, from any person not resident in India, and who is on a visit to India, as honorarium, gift, for services rendered or in settlement of any lawful obligation.

9 Payment in Rupees

Authorised Dealers may accept payment in cash up to Rs. 50,000 (Rupees fifty thousand only) against sale of foreign exchange for travel abroad (for private visit or for any other purpose). Wherever the sale of foreign exchange exceeds the amount equivalent to Rs.50,000, the payment must be received only by

i. Acrossed cheque drawn on the applicant’s bank account, or

ii. Crossed cheque drawn on the bank account of the firm/company sponsoring the visit of the applicant, or

iii. Banker’s Cheque / Pay Order / Demand Draft or

iv. Debit / credit / prepaid cards provided

a) KYC/AML guidelines are complied with

b) sale of foreign currency/ issue of foreign currency TCs is within the limits (credit/ prepaid cards) prescribed by the bank and

c) the purchaser of foreign currency/ foreign currency TCs and the credit/ debit/ prepaid card holder is one and the same person.

Note: Where the rupee equivalent of foreign exchange drawn exceeds Rs 50,000 either for any single drawal or more than one drawal reckoned together for a single journey/visit, it should be paid by cheque or draft.

10 Liberalised Remittance Scheme of USD 250,000 for Resident Individuals

1. Under this Scheme, Authorised Dealers may freely allow remittances by resident individuals up to USD 250,000 per financial year (April-March) for any permitted current or capital account transactions or a combination of both.

2. The facility is available to all resident individuals including minors. In case of remitter being a minor, the LRS declaration form must be countersigned by the minor’s natural guardian.

3. Remittances under the facility can be consolidated in respect of family members subject to individual family members complying with the terms and conditions of the Scheme. However, clubbing is not permitted by other family members for capital account transactions such as opening a bank account/investment/purchase of property, if they are not the co-owners/co-partners of the overseas bank account/ investment/property. Further, a resident cannot gift to another resident, in foreign currency, for the credit of the latter’s foreign currency account held abroad under LRS.

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4. Remittances under the Scheme are allowed only in respect of permissible current or capital account transactions or a combination of both. All other transactions which are otherwise not permissible under FEMA and those in the nature of remittance for margins or margin calls to overseas exchanges / overseas counterparty are not allowed under the Scheme.

5. Resident individuals are free to acquire and hold immovable property or shares (of listed companies or otherwise) or debt instruments or any other asset outside India without prior approval of the Reserve Bank.

6. The limit of USD 250,000 under the Scheme also include remittances towards gift and donation by a resident individual.

7. Remittances under the Scheme can be used for purchasing objects of art subject to the provisions of other applicable laws such as the extant Foreign Trade Policy of the Government of India.

8. The Scheme can also be used for remittance of funds for acquisition of ESOPs. The Scheme is in addition to acquisition of ESOPs linked to ADR / GDR and acquisition of qualification shares.

9. A resident individual can invest in units of Mutual Funds, Venture Capital Funds, unrated debt securities, promissory notes, etc. under this Scheme. Further, the resident can invest in such securities out of the bank account opened abroad under the Scheme (see 13.12).

10. An individual who has availed of a loan abroad while as a non resident can repay the same on return to India under the Scheme as a resident.

11. The Scheme can be used for outward remittance in the form of a DD either in the resident individual’s own name or in the name of beneficiary with whom he intends putting through the permissible transactions at the time of private visit abroad, against self declaration of the remitter in the format prescribed.

12. Individuals can also open, maintain and hold foreign currency accounts with a bank outside India for making remittances under the Scheme without prior approval of the Reserve Bank. The foreign currency accounts may be used for putting through all transactions connected with or arising from remittances eligible under this Scheme.

13. Banks should not extend any kind of credit facilities to resident individuals to facilitate remittances under the Scheme.

14. The scheme is not available for remittances for any purpose specifically prohibited under Schedule I or any item restricted under Schedule II of Foreign Exchange Management (Current Account Transaction) Rules, 2000.

15. The facility is not available for making remittances directly or indirectly to Bhutan, Nepal, Mauritius and Pakistan.

16. The Scheme is not available for remittance to countries identified by Financial Action Task Force (FATF) as non co-operative countries and territories as available on FATF website www.fatf-gafi.org or as notified by the Reserve Bank.

17. For undertaking transactions under the Scheme, resident individuals may use the application-cum-Declaration Form as at Annex-3 and it is mandatory to have PAN number to make remittances under the Scheme.

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11. Documentation

1. The Reserve Bank will not, generally, prescribe the documents which should be verified by the Authorised Dealers while releasing foreign exchange. In this connection, attention of authorized dealers is drawn to sub-section (5) of Section 10 of the FEMA, 1999 (as indicated in item 3 of Appendix 2) which provides that an authorised person shall require any person wanting to transact in foreign exchange to make such a declaration and to give such information as will reasonably satisfy him that the transaction will not involve and is not designed for the purpose of any contravention or evasion of the provisions of the FEMA or any rule, regulation, notification, direction or order issued there under.

2. Authorised Dealers are also required to keep on record any information/ documentation, on the basis of which the transaction was undertaken, for verification by the Reserve Bank. In case the applicant refuses to comply with any such requirement or makes unsatisfactory compliance therewith, the Authorised Dealer shall refuse, in writing, to undertake the transaction and shall, if he has reasons to believe that any contravention/ evasion is contemplated by the person, report the matter to the Reserve Bank.

12. Endorsement on Passport It is not mandatory for Authorised Dealers to endorse the amount of foreign exchange sold

for travel abroad on the passport of the traveller. However, if requested by the traveller, they may record under their stamp, date, signature and details of foreign exchange sold for travel.

13. International Credit Cards

1. The restrictions contained in Rule 5 of the Foreign Exchange Management (Current Account Transactions) Rules, 2000 will not be applicable for use of International Credit Cards (ICCs) by residents for making payment towards expenses, while on a visit outside India.

2. Residents can use ICCs on internet for any purpose for which exchange can be purchased from an Authorised Dealer in India, e.g for import of books, purchase of downloadable software or import of any other item permissible under Foreign Trade Policy (FTP).

3. ICCs cannot be used on internet or otherwise for purchase of prohibited items, like lottery tickets, banned or proscribed magazines, participation in sweepstakes, payment for call- back services, etc., since no drawal of foreign exchange is permitted for such items/activities.

4. There is no aggregate monetary ceiling separately prescribed for use of ICCs through internet.

5. Resident individuals maintaining foreign currency accounts with an Authorised Dealer in India or a bank abroad, as permissible under extant Foreign Exchange Regulations, are free to obtain ICCs issued by overseas banks and other reputed agencies. The charges incurred against the card either in India or abroad, can be met out of funds held in such foreign currency account/s of the card holder or through remittances, if any, from India only through a bank where the card holder has a current or savings account. The remittance for this purpose should also be made directly to the card issuing agency abroad, and not to a third party.

6. The applicable limit will be the credit limit fixed by the card issuing banks. There is no monetary ceiling fixed by the Reserve Bank for remittances, if any, under this facility. Use of ICC for payment in foreign exchange in Nepal and Bhutan is not permitted.

7. ADs may issue ICCs to NRIs/PIOs, without prior approval of the Reserve Bank, subject to the condition that charges on the use of ICCs should be settled by the concerned NRIs/PIOs only out of inward remittances or balances held in their Non-Resident External (NRE) Accounts/ Foreign Currency Non-Resident (FCNR) Accounts

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14. International Debit Cards

1. Banks authorised to deal in foreign exchange are issuing International Debit Cards (IDCs) which can be used by a resident for drawing cash or making payment to a merchant establishment overseas during his visit abroad. It is clarified that IDCs can be used only for permissible current account transactions and the item-wise limits as mentioned in the Schedules to the Rules, as amended from time to time, are equally applicable to payments made through use of these cards.

2. The IDCs cannot be used on internet for purchase of prohibited items like lottery tickets, banned or proscribed magazines, participation in sweepstakes, payment for call-back services, etc., i.e. for such items/activities for which drawal of foreign exchange is not permitted.

3. The International Banking Divisions/Foreign Exchange Departments of AD banks may submit a statement as on December 31, every year (as per proforma at Annex-5) in case the aggregate forex utilization by the IDC holders exceeds USD 100,000 in a calendar year. The statement should reach the Chief General Manager-in-Charge, Foreign Exchange Department, External Payments Division, Central Office, Mumbai- 400 001 on or before 20th January of the succeeding year.

15. Store Value Cards/Charge Cards/Smart Cards, etc.

Certain Authorised Dealer banks are also issuing Store Value Card/Charge Card/Smart Card to residents traveling on private/business visit abroad which are used for making payments at overseas merchant establishments and also for drawing cash from ATM terminals. No prior permission from the Reserve Bank is required for issue of such cards. However, the use of such cards is limited to permissible current account transactions and subject to the prescribed limits under the Rules, as amended from time to time.

16. Acquisition of foreign securities under Employees Stock Option Plan (ESOP)

Resident individuals who are either employees or director of an Indian office or branch of a foreign company in which foreign holding is not less than 51 per cent are permitted to acquire foreign securities under ESOP Scheme without any monetary limit. They are also permitted to freely sell the shares provided the proceeds thereof are repatriated to India.

17. Income- tax clearance

Remittances to non-residents will be allowed to be made by the Authorised Dealers on production of an undertaking by the remitter and a Certificate from a Chartered Accountant in the formats (Annex - 4) prescribed by the Central Board of Direct Taxes, Ministry of Finance, Government of India in their Circular No.10/2002 dated October 9, 2002. [cf. A. P. (DIR Series) Circular No.56 dated November 26, 2002].

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Anti-Money Laundering Guidelines - Purchase and Sale of Foreign Currency Notes & Travellers Cheques by Authorized Branches/ Dealers

Ref: RBI MASTER CIRCULAR 15 dt.1st July 2015

Purchase of foreign exchange from customers

(i) For purchase of foreign currency notes and/ or Travellers’ Cheques from customers for any amount less than R s . 50,000/- or its equivalent, photocopies of the identification document need not be obtained. However, full details of the identification document should be maintained.If the Authorised Person has reason to believe that a customer is intentionally structuring a transaction into a series of transactions below the threshold of Rs .50000/-, the A.P. should verify identity and address of the customer and also consider filing a suspicious transaction report to FIU-IND.

(ii) For purchase of foreign currency notes and/ or Travellers’ Cheques from customers for any amount equal to or in excess of Rs.50,000/- or its equivalent, the identification documents, as mentioned hereunder, should be verified and copies retained.

Customer Identification Procedure

Features to be verified Documents that may be obtained from customers

Transactions with Individuals

Legal Name any other names used

(i) Passport

(ii) PAN card

(iii) Voter’s Identity Card

(iv) Driving licence

(v) The letter issued by the Unique Identification Authority of India (UIDAI) containing details of name, address and Aadhaar number. Information made available from UIDAI as result of e-KYC process can also be treated as an ‘Officially Valid Document’.

(vi) Job cad issued by NREGA signed by State Govt.officer. If a person does not have any of the officially valid documents ‘mentioned above, but if is categorized as ‘low risk‘ by the banks, then she/he can open a bank account by submitting any one of the following documents:

a) Identity card with applicant‘s photograph issued by Central/State Govt Depts, Statutory/ Regulatory Authorities, PSUs, Scheduled Commercial Banks, and Public Financial Institutions.

b) Letter issued by a gazetted officer, with a duly attested photograph of the persons. (any one of the documents, which provides customer information to the satisfaction of the AP will suffice)

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Correct permanent address

(i) Telephonel, Electricity, Water, Piped gas, Post paid mobile bill. (ii) Bank account statement (iii) Property or Municipal Tax Receipt. (iv) Pension Payment Order issued to retired employee. (v) Letter from employer (Subject to satisfaction of the A.P. (vi) Letter of allotment of accommodation from employer issued by Government depts, statutory/regulatory bodies, PCUs, scheduled commercial banks, financial institutions and listed companies. Similarly, lease and license agreements with such employers allotting official accommodation; and (vii) Documents issued by Government dept. of foreign jurisdictions and letter issued by Foreign Embassy or Mission in India. (Any one of the documents, which provides customer information to the satisfaction of the AP will suffice).

Establishment of business relationship- corporates

-Name of the corporate

-Principal place of business

-Mailing address of the corporate Telephone/Fax Number

One certified copy each of the following documents.

a) Certificate of incorporation

i) Memorandum & Articles of Association

ii) Resolution of the Board of Directors for undertaking forex transactions with the A.P.

iii) Power of Attorney granted to its managers, officers or employees to conduct fores transactions on behalf of the corporate and their identification

iv) PAN Card

v) Telephone Bill

Establishement of business relationship-parternership Firms

-Legal Name

-Addresses

-Names of all partners and their addresses

- Telephone /Fax numbers of the

firm and partners.

One certified copy each of the following:

i) Registration Certificate, if registered.

ii) Partnership deed.

iii) Power of Attorney granted to a partner or an employee of the firm to transact business on its behalf.

iv) Any officially valid document identifying the partners and the persons holding the Power of Attorney, their addreses and their signatures.

v) The Telephone Bill in the name of Firm/partners.

Establishement of business relationship-trusts and foundations

-Names of trustees, settlers, beneficiaries and signatories

-Names and addresses of the founder.

The managers/directors and the bneneficiaries.

Telephone/ Fax numbers.

One certified copy of each of the following:

i) Registration certificate, if registered.

ii) Power of Attorney granted to transact business on its behalf.

iii) Any officially valid document to identify the trustees, settlers, beneficiaries and those holding Power of Attorney, founders/ managers/ directors and their addresses.

iv) Resolution of the managing body of the foundation/ association.

v) Telephone bill

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(iii) (a) Requests for payment in cash in Indian Rupees to resident customers towards purchase of foreign currency notes and/ or Travellers’ Cheques from them may be acceded to the extent of only US $ 1000 or its equivalent per transaction.

(b) Requests for payment in cash by foreign visitors / Non-Resident Indians may be acceded to the extent of only US $ 3000 or its equivalent.

(c) All purchases within one month, i.e. within 30 days from the date of last transaction, may be treated as single transaction for the above purpose and also for reporting purposes.

(d) In all other cases, APs should make payment by way of 'Account Payee' cheque/ demand draft only.

(iv) Where the amount of forex tendered for encashment by a non-resident or a person returning from abroad exceeds the limits prescribed for Currency Declaration Form (CDF), the AP should invariably insist for production of declaration in CDF.

(v) In case of any suspicion of money laundering or terrorist financing, irrespective of the amount involved, enhanced Customer Due Diligence (CDD) should be applied. Whenever there is a suspicion of money laundering or terrorist financing or when other factors give rise to a belief that the customer does not in fact pose a low risk, APs should carry out a full scale CDD before undertaking any transaction for the customer.

Sale of foreign exchange to customers (i) In all cases of sale of foreign exchange, irrespective of the amount involved, for

identification purpose the passport of the customer should be insisted upon and sale of foreign exchange should be made only on personal application and after verification of the identification document. A copy of the identification document should be retained by the AP.

(ii) Payment in excess of Rs.50,000/- towards sale of foreign exchange should be received only by crossed cheque drawn on the bank account of the applicant’s firm/ company sponsoring the visit of the applicant / Banker’s cheque / Pay Order / Demand Draft. Such payment can also be received through debit cards/ credit cards/ prepaid cards provided (a) KYC/ AML / CFT guidelines are complied with, (b) sale of foreign currency/ issue of Foreign Currency Travellers’ cheques is within the limits (credit/ prepaid cards) prescribed by the bank, (c) the purchaser of foreign currency/ Foreign Currency Travellers’ cheque and the credit/ debit/ prepaid card holder is one and the same person.

(iii) While allowing the facility to resident individuals, Authorised Dealers are required to ensure that “Know Your Customer” guidelines have been implemented in respect of bank accounts. They should also comply with the Anti-Money Laundering Rules in force while allowing the facility.

(iv) The applicants should have maintained the bank account with the bank for a minimum period of one year prior to the remittances for capital account transactions. If the applicant seeking to make the remittances is a new customer of the bank, Authorised Dealers should carry out due diligence on the opening, operation and maintenance of the account. Further, the Authorised Dealers should obtain bank statement for the previous year from the applicant to satisfy themselves regarding the source of funds. If such a bank statement is not available, copies of the latest Income Tax Assessment Order or Return filed by the applicant may be obtained.

(v) All purchases made by a person within one month i.e. within 30 days from the date of last transaction, may be treated as single transaction for the above purpose and also for reporting purposes.

(vi) Encashment Certificate, wherever required, should also be insisted upon. Reference Circulars

Cir No. Ref.No. Date Cir No. Ref.No. Date Cir No. Ref.No. Date 161 15/30 05.08.2004 309 15/15 15.11.2006

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Department wise E-mail Addresses of International Banking Division Mumbai At present International Banking Division has two email addresses for corresponding with the branches viz. ibdmum & mumforex. In order to monitor and be prompt in response by IIB, department wise E-Mail addresses are created.

[email protected] Correspondence relating to Inward remittances (FITTs) Advance against Export/ Bills Realization etc. should be dealt exclusively to this mail address

[email protected] All correspondence relating to Western Union Money Transfer, Rupee Drawing arrangements, Speed Remittances UAE Exchange.

[email protected] FCNR/ RFC/ EEFC account opening/ closure/ renewal reporting and related correspondence

[email protected] All correspondence relating to FWD contracts booking/ utilization/ cancellation and queries relating FWD contracts

[email protected] Release/ Closure of PCFC/REBA/FCTL, Buyer credit/ seller credit, extension of due date of bills bills, permission for high risk, country, revaluation rate, war rate, qar rate

[email protected] All transactions relating SWIFT

[email protected] All monthly/ quarterly/ Half-yearly returns to be submitted to IIB, Mumbai.

[email protected] Other miscellaneous correspondence only

[email protected]

Compliance to RBI directives in reference to our Banks data on Remittances,EDPMS, BEF, IDPMS, XOS, FETERS etc.and such other directives issued by RBI from time to time.

[email protected] Branch requests in respect of User ID, Complaints regarding non-functioning / misfunctioning of IIB modules etc. e.g. Chat system.

Telephone Nos: Position: 2216007/8, Treasury: 22151895, General: 22160750

Swift: 22161075 or Extn: 240 from General line Fax: 22168054/ 46

Dealing Room: 22162011-14, Back Office: 22155197 Fax: 22151972


124 15/10 21.07.2008

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Western Union Money Transfer Western Union Money Transfer is the fastest mode of receiving inward remittances from abroad. Process at Branches: The customer fills up To Receive Money Form and submits acceptable Photo Idnetification Documents and Address Proof. Branch verifies the Original Phote ID document with the copy submitted for each and every Western Union transaction done by the customer with the branch. A copy of the self attested ID proof is retained with the branch for records. Branch has to ensure that the ID proof is valid on the date of the transaction. Mandatory Guidelines to be followed by Branches:

The beneficiary of the amount can be an individual who are 18 years and above and remittance should not be made to Firms/ Companies/ Trusts/Societies.

The amount should be paid only in Indian Rupees and should not exceed USD 2500 per transaction.

Transactions upto INR 50,000/- can be paid in Cash. Any amount greater than INR 50,000/- should be paid into the account of beneficiary/acountpayee cheque/Demand Draft /Pay Order.

An individual can receive only 12 transactions in a calendar year (January to December) Remittances should be used only for personal purposes and not for trade/ investments/

Purchase/ Commercial Purposes. Donations to charitable institutions/ trusts are not allowed. List of Valid ID proof:

• Valid Pass port. Valid Driver’s License issued by respective State Road Transport Authorities in India (Driving Licenses issued by foreign countries is not accepted. Learner’s Licence is not acceptable).

• Voter’s Card. • PAN Card. • Central/State Government Employee ID card. • Employee ID of Armed Forces &Para Military Services. • Employee ID of RBI, TRAI & IRDA.

Foreign Nationals: • Valid Passport with Valid with Valid Visa (Driving Licenses and other in- country identification

documents cannot be accepted as a Primary identity proof document but can be accepted as additional Ids.)

• Valid Refuge Cards. IN case a foreigner has lost his passport/refugee card, a copy of the document along with a copy of FIR filed with the Police would be required. In case of expired VISA, an extension letter granted by relevant government authorities (Diplomat Office/Relevant Police Authorities/ FRRO) would be required along with the Pass port.


238 44/20 16.09.2002 272 44/24 10.10.2002 274 51/19 21.10.2004

421 51/30 31.01.2005

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Exchange Earners’ Foreign Currency Accounts (EEFC Accounts)

(i) A person resident in India may open with, an AD Category – I bank in India, an account in foreign currency called the Exchange Earners’ Foreign Currency (EEFC) Account, in terms of Regulation 4 of the Foreign Exchange Management (Foreign Currency Account by a Person Resident in India) Regulations, 2000 notified under Notification No. FEMA 10/2000-RB dated May 3, 2000 as amended from time to time.

(ii) All categories of foreign exchange earners are allowed to credit up to 100 per cent of their foreign exchange earnings to their EEFC Accounts.

(iii) This account shall be maintained only in the form of non-interest bearing current account. No credit facilities, either fund-based or non-fund based, shall be permitted against the security of balances held in EEFC accounts by the AD Category– I banks.

(iv) The eligible credits represent –

a. inward remittance received through normal banking channel, other than the remittance received pursuant to any undertaking given to the Reserve Bank or which represents foreign currency loan raised or investment received from outside India or those received for meeting specific obligations by the account holder.

b. Payments received in foreign exchange by a unit in Domestic Tariff Area (DTA) for supplying goods to a unit in Special Economic Zone out of its foreign currency account.

(v) AD Category – I banks may permit their exporter constituents to extend trade related loans/ advances to overseas importers out of their EEFC balances without any ceiling subject to compliance of provisions of Notification No.FEMA 3/2000-RB dated 3rd May 2000 as amended from time to time.

(vi) AD Category – I banks may permit exporters to repay packing credit advances whether availed in Rupee or in foreign currency from balances in their EEFC account and/or Rupee resources to the extent exports have actually taken place.

Diamond Dollar Account (DDA) (i) Under the scheme of Government of India, firms and companies dealing in purchase/ sale of

rough or cut and polished diamonds/ precious metal jewellery plain, minakari and/or studded with/ without diamond and/or other stones, with a track record of at least 2 years in import/ export of diamonds/ coloured gemstones/ diamond and coloured gemstones studded jewellery/ plain gold jewellery and having an average annual turnover of Rs. 3 crores or above during the preceding three licensing years (licensing year is from April to March) are permitted to transact their business through Diamond Dollar Accounts.

(ii) They may be allowed to open not more than five Diamond Dollar Accounts with their banks.

(iii) Eligible firms and companies may apply for permission to their AD Category– I banks in the format prescribed.

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Resident Foreign Currency Acounts (RFC) – Returning Indians A Resident Foreign currency (RFC) account is an account in foreign currency opened and maintained by persons who were non-residents earlier and are now returning for permanent stay(application for opening RFC account is as per annexure-I).

Eligible Credits:

a) Amount of foreign exchange received as pension or any other superannuation or other monetary benefits from his employer outside India

b) Foreign exchange realized on conversion of the assets acquired, held or owned by the Returning Indian when he was resident outside India or inherited from a person who was resident outside India.

c) Foreign exchange received or acquired when he was a resident outside India as gift or inheritance from a person resident outside India. d) Balances in NRE/FCNR (B) accounts.

e) Foreign exchange received as proceeds of life insurance policy claims/ maturity/ surrender values settled in foreign currency from an insurance company in India permitted to undertake life insurance business by the Insurance Regulatory and Development Authority.

Permissible Debits: a) The funds in the account are free from all restrictions regarding utilization of foreign

currency balances including any restrictions on investment in any form, by whatever name called outside India.

b) Balances in the RFC account may be credited to the NRE/ FCNR (B) account at the request of the account holder consequent upon the change in their residential status from resident to non-resident.

Type of Accounts:

• The account can be maintained in one or more currencies as available in our Bank for FCNR (B) deposits (USD, GBP, EURO, AUD). w.e.f.01.06.2015

• The account can be opened held and maintained in the form of current or savings or term deposits. Presently the accounts will be maintained at IIB, Mumbai only.

Loans against Deposits (RFC) Loans may be sanctioned against RFC Term Deposits as applicable to loans against FCNR (B) deposits. Loans against third party deposits should not be considered.

Interest rate : Deposit rate + 2% p.a.

Margin : As applicable to domestic deposits

Discretionary powers: As applicable to domestic deposits. Confirmation of Lien on the deposit must be obtained from IIB, Mumbai before allowing the Loan.

Reference CircularsCir No. Ref.No. Date Cir Ref.No. Date Cir No. Ref.No. Date

190 15/13 04.09.2000 256 15/12 17.10.2007 386 15/23 01.02.2008429 15/32 09.03.2009 058 15/05 26.05.2015

355

Monitoring Mechanism for Overseas Direct Investment in Joint Ventures (JV) and Wholly Owned Subsidiary (WOS) by Indian Entities - List of Branches

Since June 2010, after Reserve Bank of India made the reporting system on line, Investments and International Banking Division, Mumbai is the Nodal Office for reporting all transactions of Overseas Direct Investment in Joint Ventures (JV) and Wholly Owned Subsidiary (WOS) by Indian entities. Branches have to submit the Application for allotment of Unique Identification No., Reports etc. to IIB, Mumbai only.

Initially, for a new party, the following details are to be submitted to IIB so as to update the PAN of the party in RBI’s database.

Indian Party Name

Group to which it belongs

Status

ACTIVITY CODE

ADDRESS 1

ADDRESS 2

CITY

STATE

PIN CODE

POINT OF CONTACT

DESIGNATION

PAN NO of CO.

TELEPHONE NO WITH STD

FAX NO

INDIAN PARTY EMAIL ID

Branch has to verify the documents and send the complete sets to IIB within 30 days of effecting the first remittance towards ODI to get an “Unique Identification Number (UIN)’. After receiving the formal letter from RBI allotting UIN, branch has to report other transactions quoting this number.

Branch has to obtain documentary proof of investment overseas in the form of share certificates etc within 6 months from the date of remittance.

[Ref: RBI Master Cir. No.5 dated 01.07.2010]

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Particulars of Nostro Accounts maintained by International Banking Division, Mumbai and 'B' Category Branches authorized to operate these accounts

Branches have to specifically inform the Nostro account where the transaction will be reflected and the country of risk while reporting the transaction to the Dealing room and invariably mention the same in the daily transactions report to be sent to IIB, Mumbai. This will help the dealing room in funding the respective nostro accounts. The allocation is for our operational convenience and easy identification of transaction. If any customer asks for routing through any Nostro account other than allocated one, branches can do it. Routing transactions through a single bank is preferable so as to avoid charges by two or more banks involved in a transaction.

All the transactions pertaining to the issue of Foreign Demand Drafts issued in US Dollar are to be routed through Citi Bank, NewYork only and for FDDs issued in EURO, it will be through Commerz bank AG Frankfurt.

U.S.Dollars:

Correspondent Bank Branches/Zones allotted OUR A/C NUMBER &

Routing No SWIFT CODE

CitiBank N.A., NewYork Branches in state of A.P 36153818

(Routing No. ABA 021000089) CITIUS33XXX

Wells Fargo Bank NA, NewYork (previously Wachovia Bank NA NewYork)

Branches in Mumbai Zone, other than Opera House branch.

2000193008108 (Routing No. ABA 026005092)

PNBPUS3NNYC

Bank of NewYork, NewYork

Branches in Berhampur, Bhubaneswar and Kolkata Zone.

8900045035 (Routing No. ABA 031000018)

IRVTUS3NXXX

Bank of America, New York

Branches in Chandigarh, Lucknow and New Delhi Zone

6550391730 (Routing No. ABA 026009593) BOFAUS3NXXX

JP Morgan Chase Bank NA Ltd, NewYork

Branches in Chennai Zone, Opera House branch, and NR Road Branch.

927642397 (Routing No.ABA 021000021) CHASUS33XXX

EURO Commerzbank AG, Frankfurt Branches in AP state 50040000/400875003600EUR COBADEFFXXX

Deutsche Bank AG, Frankfurt

Branches in Bangalore, Chandigarh, Chennai, Lucknow and New Delhi Zone

100 9534090 0000 IBAN- DE22500700100953409000 DEUTDEFFXXX

For L/C throughout Europe DEUTDEFFCEP

Other currencies

GBP Barclays Bank 43193063 BARCGB22XXX

AUD Australia & NewZealand Banking Group Ltd, Melbourne 227678/00001 ANZBAU3MXXX

CAD Bank of Nova Scotia, Toronto 0009911 NOSCCATTXXX

CHF Zuercher Kantonalbank, Zurich 0700-01008.072 ZKBKCHZZ80A

JPY Bank of India, Tokyo 2297000079 BKIDJPJTXXX SEK Skandinaviska Enskilda Banken, Stockholm 52018527428 ESSESESSXXX

ACU State bank of India, Dhaka, Bangladesh. 05150250020001 SBINBDDHXXX

NZD ANZ National Bank Ltd Wellington, New Zealand 227678NZD00001 ANZBNZ22XXX

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In order to facilitate prompt credit of funds to the beneficiaries, branches are advised to educate their customers to instruct the remitting bank to send SWIFT message in the standard format of MT 103 to Andhra Bank, IIB, Mumbai duly ensuring that the message contains fields 56A, 57A and 59. A sample message containing the information in MT 103 is given below.

Sample of important contents of MT 103 for inward remittances.

The following is the essential information required for proper and immediate application of funds remitted from abroad. The information is to be communicated to Andhra Bank, Investments and International Banking, Mumbai [ANDBINBB]

FOR REMITTANCES ROUTED THROUGH ANDHRA BANK ACCOUNT WITH CITI BANK, NEW YORK, IN US DOLLARS.

MT - 103 [SWIFT MESSAGE FORMAT]

50 K/ ORDERING CUSTOMER NAME AND ADDRESS

52 A/ ORDERING INSTITUTION - BIC

54 A/ RECEIVER’S CORRESPONDENT - BIC CITIUS33XXXX

CITIBANK N.A., NEW YORK, NY

57 A/ ACCOUNT WITH INSTITUTION BIC ANDBINBB

59/ BENEFICIARY CUSTOMER - NAME & ADDRESS

[MENTION BENEFICIARY’S NAME & 15 digits ACCOUNT NUMBER AND BRANCH NAME WHERE BENEFICIARY IS MAINTAINING ACCOUNT]

70/ REMITTANCE INFORMATION: PURPOSE OF REMITTANCE (SALARY/GIFT/COMMISSION/ DONATION ETC.)

72/ SENDER TO RECEIVER INFORMATION:

THE INFORMATION IN FIELD 59 IS VERY IMPORTANT. THIS SHOULD CONTAIN FULL AND ACCURATE INFORMATION. IT WILL HELP US TO CREDIT THE AMOUNT TO YOUR ACCOUNT IMMEDIATELY.

Reference Circulars


545 15/25 24.03.2006 446 15/33 24.03.2009 399 15/15 23.02.2011

List of Permitted Currencies QUOTED on LIBOR

1.AUD 2.CAD 3.CHF 4.DKK 5.EURO

6.GBP 7.JPY 8.NZD 9.SEK 10.US DOLLOR

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Classification o f Branches f or Foreign Exchange Business Category A Branch: Investments & International Division, Mumbai.

Maintains Foreign Currency Accounts and maintains exchange positions. Buy/ sell foreign currencies in the inter bank forex market. Provide cover to branches for the forex transactions of their clients. Provide forward cover to merchants through their Branches. Compliance to RBI/ GOI regulations.

Category B Branches: Can operate foreign currency accounts maintained by IIB. Can issue SWIFT Messages to debit

Nostro accounts maintained by IIB and can issue FDDs Handle exports and imports businesses of their merchant clients. Maintain NR Accounts including EEFC, RFC accounts, handle foreign inward and outward

remittances, travelers cheques etc. List of B Category Branches (56)

Br Code Branch Br Code Branch 1 0022 ADILABAD 29 0340 LUDHIANA 2 0707 AGRA 30 0364 MATUNGA 3 0004 AHMEDABAD 31 0851 MORADABAD 4 1116 AKOTA 32 0848 MOUNT ROAD 5 0028 ANDHERI 33 0255 MOWBRAYS RD 6 57 BALANAGAR (SME)HYDERABAD 34 0392 N.R.ROAD BANGALORE

7 1045 BDL CAMPUS 35 1128 NARIMAN POINT 8 0639 BHANUR 36 1106 NOIDA 9 1872 BHARAT DIAMOND BOURSE 37 0400 ONGOLE

10 0046 BHIMAVARAM 38 0402 OPERA HOUSE 11 0048 BHUBANESWAR 39 0667 OVERSEAS - CUM -NRI BRANCH 12 0095 CHANDIGARH 40 1092 PREET VIHAR 13 0348 CHENNAI-ESPLANADE 41 0906 PUNE 14 0770 CHOWRANGHEE 42 0460 QUILON 15 0083 COIMBATORE 43 0481 R K PURAM - NEW DELHI 16 0084 CONNAUGHT CIRCUS 44 0505 R P ROAD - SECUNDERABAD 17 0125 ERNAKULAM 45 0493 RAIPUR 18 0127 ERODE 46 0648 RAJKOT 19 1015 FARIDABAD 47 1118 RING ROAD - SURAT 20 0051 FORT MUMBAI 48 0505 SOMAJIGUDA 21 0162 GREEN PARK, NEW DELHI 49 1006 SCF, HYDERABAD 22 0150 GUNTUR MAIN 50 0955 STEEL PLANT BR - VIZAG 23 1115 GURGAON 51 0205 SULTAN BAZAR 24 0234 INDORE 52 0559 TIRUPATHI 25 0269 JAIPUR 53 0560 TIRUPPUR 26 0303 KAKINADA 54 0627 VASHI 27 0813 KANPUR 55 0606 VIJAYAWADA 28 0070 KOLKATA 56 0608 VISAKHAPATNAM

All other Branches can maintain INR Accounts and route other Forex transactions through allotted ‘B” Category Branches and Foreign Currency Cheques through their designated Pooling Centres. Revision of Service Tax on Foreign Exchange Transactions will be effective on the basis of circulars issued to the effect from time to time.

359

ECGC Schemes - Rates of Premium Payable (As per Circular No 359 dated 13.01.2016)

S.No Name of the Scheme

Whole Turnover Packing Credit Guarantee

Whole Turnover Post ShipmentGuarantee

01 Rate of Premium 6 Paise per `.100/- per month 5.50 paise per `.100/- per month

02 Mode of Calculation

Premium is payable on monthly basis on the average daily product.

Calculated on monthly basis on the average daily product.

03 To be remitted to

The premium shall be remitted to the nearest Branch of the Corporation on or before the last working day of the subsequent month.

The premium shall be remitted to the nearest Branch of the Corporation on or before the last working day of the subsequent month.

Percentage of Cover: Whole Turnover Packing Credit Guarantee

1. For losses upto `.1602.34 lakhs (75%) (w.e.f.01.07.2015)

2. For losses beyond `.1602.34 lakhs (65%) (w.e.f.01.07.2015)

In respect of packing credit advance granted to Small Scale exporters (Annual Export Turnover not exceeding `.50 lakhs) the cover available will be 90%.

Max Liability: 528 crores Discretionery limit: Eligible to New Exporoter, limits not exceeding 100.00 lacs.

*Subject to change every year.

Percentage of Cover: Whole Turnover Post- shipment Guarantee

Policy Holders: Associates: 60%, Others: 95%

Non-Policy Holders: Associates: 50%, Others: 75%

Non policy holders-others within set limit of Rs.820.45 lakhs 75%

Non policy holders-others beyond set limit of Rs.820.45 lakhs 65%

360

Collection of Foreign Currency Cheques In order to curtail the delay and improve the efficiency in collection of instruments, the following centers are identified for handling the instruments.

Name of the Pooling Centre Area allocated (Branches located in States)

Overseas Branch, Hyderabad (0667)

Branches situated in the States of Andhra Pradesh, Orissa, West Bengal and Bihar

R K Puram, New Delhi (0481) Branches in New Delhi, Chandigarh and Lucknow Zones

Chennai Main (0348) Branches in Chennai and Bangalore Zones

Matunga (0364) Branches in Mumbai Zone

USD Cash Letter Arrangement with “Bank of America Merill Lynch”

We have entered into arrangement with “Bank of America Merrill Lynch “for extending the facility to Branches for Collection of cheques in US Dollars drawn on Banks in USA.

The facility is called “Remote Deposit Service Online (RDSO)”. It is a web based application that allows banks to make electronic deposits from banks’ desktops using approved scanners.

Pooling Centre for US Dollar cheques drawn on banks in USA:

The following Branches are identified as pooling centres for collection of US Dollar cheques drawn on banks in USA.

(i) Overseas Branch, Hyderabad (for Branches in AP &Telangana states)

(ii) Matunga, Mumbai (For Branches in rest of India)

Hence, from now onwards, all Branches including ‘B’ category branches should send US Dollar cheques drawn on Banks in USA to these pooling centres only.

In view of the above, Branches should henceforth follow the following revised operational guidelines for collection of cheques in US Dollars drawn on Banks in USA.

Operational guidelines for Branches

a) Caution to be exercised:

As per USA Clearing House rules, the paying banker may recover the payments even up to 3 years in case of Fraudulent Endorsements, Forgery, Material alterations etc., Hence, branches should extend this facility (Collection/Purchase of USD cheques drawn on banks in USA) only to valued customers and should retain recourse to the customer for at least 3 years.

Branches should exercise utmost caution while accepting such cheques for purchase/collection of such cheques for the Accounts which are newly opened/inoperative/are maintaining nominal balances. Branches should follow the extant KYC guidelines. Additional precautions to be exercised while collecting cheques for FCNR deposits and while paying /pre closing/extending loans against such deposits.

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b) Documents to be obtained along with the Original instruments:

• Application for collection/purchase of USD ChequesAnnexure-I

• Undertaking letter from the Customer-Annexure-II

• Duly stamped indemnity Bond signed by the customer-Annexure-III

c) Forwarding of Documents to pooling centre:

Along with the original instruments, branches should ensure that photo copies of other documents (Annex-I,II& III) are sent to pooling centres invariably keeping a copy of the instrument and original AnnexI,II& III for their records.

The instruments should be sent along with the collection schedule.

In case of purchase, control number given by the pooling centre should be invariably quoted.

d) Responsibility of the Branch Managers:

It is the responsibility of the Branch Manager to obtain the required documents as above and keep them under safe custody. If cheques are found to be forged or materially altered, the liability will last for one year for altered cheque, 3 years for forged and 7 years for US treasury cheques. Hence branches should have recourse to the beneficiaries and are responsible for recovery of the amounts.

In case of return of the instrument already purchased by the branch, pooling centre will inform the concerned branch from whom the instrument has been received about the return of the cheque. The concerned branch should debit the party's account at the current TT selling rate and send the amount to the pooling centre, without waiting for the physical instrument to be delivered to the branch.

Instruments drawn in foreign currency but payable in India : Branches should send the instruments to the drawee bank branch in India for collection with a request to remit the proceeds by way of draft / pay order in rupees. Branches should not report such instruments to pooling centre. If the branch decides to purchase the instrument at the request of the customer they may purchase notionally by keeping adequate margin on the prevailing rate. The branch should clearly inform the customer that the rate applied is only notional. The rate applied by the paying bank in India is the final rate for which the customer should abide by the exchange rate.

Please note that USD travelerscheques should not be accepted by branches for collection/purchase.

Branches to note that this arrangement is for USD instruments drawn on Banks in USA only and for other currencies the existing arrangements will continue and they should send the instruments drawn in other currencies to the respective pooling centres allotted.

In case of return off cheques, the pooling centre would inform the branch to get back the amount without waiting for the receipt of return cheques.

IIB will raise CRA on the pooling centres for the charges debited and the pooling centre in turn will recover the same from the concerned branches. In addition to these charges, branches should continue to collect cheque collection/purchase charges as per our Circular.

362

7. FCNR,EEFC, RFC(Returning Indians), RFC (Domestic)

Cheque received for the purpose of placing/ opening FCNR/ RFC/ RFC (D)/ EEFC Accounts should not be sent to the pooling centres. They should be sent to IIB along with collection schedule and Form I generated in Finnacle (For FCNR), EEFC/ RFC/ RFC(D) account opening form (wherever necessary).

8. Other important Instructions:

Of-late, it is observed that a good number of cheques are getting returned for various reasons like forgery, fraudulent endorsements, material alterations etc., Under United States Clearing house Rules the Paying Banker may recover payment even upto 3 years in case of fraudulent endorsements, forgery or material alterations etc., on the instruments. Branches are finding it difficult to recover the amount from the customers, in case, where Pooling Centres have released the credit and the customer has withdrawn the amounts.

Further, resorting to legal process for recovery of the amount from the paying banker/drawer abroad is cumbersome and sometimes not worthwhile considering the small amount of the cheque/instruments involved.

In view of the above, it is reiterated that branches must exercise utmost caution while accepting Foreign Currency instruments for purchase/collection. They should also exercise utmost CARE and caution while accepting private cheques. They should extend purchase/collection facility to very valued constituents only. They should retain recourse to the constituent at least for a period of 3 years.

In case of Purchase of Cheques Instruments which are subsequently returned unpaid, Bank will have to recover the rupee equivalent of the Foreign Currency amount at the current TT Selling rate as the bank would have taken into position the amount of Foreign Currency/ Instrument at the time of purchase and this matter has to be invariably brought to the notice of constituents. Whenever any instrument is returned, pooling centre raises CRA on the concerned branch which should be responded without delay.

363

Annexure I APPLICATION FOR COLLECTION/PURCHASE OF

FOREIGN CURRENCY INSTRUMENTS

To Date:

The Branch Manager,

Andhra Bank,

Branch

Dear Sir,

1. Please collect/purchase the following cheques/drafts/money orders/travelers cheques/currency notes and credit the proceeds to my/our A/c no.______________________ with you.

2. Particulars of the instruments: S.no. Type of

instrument Date of Instrument

Name and address of drawer

Name and address of drawee

Amount Instrument no.

3. We agree to accept the exchange rate quoted by the IIB through whom the instrument is to be sent for realization, taking into account the normal period taken for the dispatch of the instrument, realization at the foreign end, receipt of advice from the foreign correspondent, transfer of credit of the said instrument by the IIB to the branch concerned and request to credit the proceeds to the credit to the above account.

4. In the event of the bank agrees to purchase the above said instrument, I/We undertake that each of such instruments so delivered to you will be paid on its presentation abroad. In case of its dishonour at the other end abroad, I/we agree to pay the rupee equivalent of the foreign currency at the bank’s TT Selling rate ruling on the date on which it is taken into position on sales side taking into the normal reasonable period after its being informed as dishonoured to the IIB by their correspondent to whom the instrument is sent for collection.

5. Further I/we agree to pay all the charges incurred by the bank or charges debited/to be debited by its correspondent bank or agent, in connection with this instrument whether it is paid or dishonored.

6. The bank or its correspondent/agent at your or his option may send for collection or payment on my/our account at my/our entire costs, risk and responsibility by post or by any other mode of dispatch. I/we agree that such correspondent/agent collects the instruments at my/our entire risk and responsibility in all respects and the bank shall not be held liable for their acts, omissions, commissions, or for any cause beyond the Bank’s control, if payment cannot be made. Further I/we agree that the bank shall not be liable for the insolvency, neglect, misconduct, mistake or default of its correspondent/agent nor for loss in transit.

364

7. I/we agree to bear the interest at the rate of ________ for ________ days for the instrument cited under serial number____________of para number 2 (i.e., particulars of the instrument). In case its realization is delayed, then the number of days for which interest charged, I/we undertake, I/we agree to bank’s charging interest at_____________ for the number of days over and above the days for which the interest is already charged.

8. I am aware that as per the US laws, the drawee bank can return the cheques within one year if it is found that the instrument is materially altered and within three years if it is found that the instrument is forged, within seven years in the case of US treasury cheques. I shall arrange to refund the amount with commercial interest at ruling rate of exchange in case the cheque/s tendered is/are returned for any reason even after I withdraw the amount from my account. If the Bank incurs any loss or suffers damage on account of any of the instruments being forged, fraudulently endorsed, materially altered but not apparently. I/we would indemnify the Bank, its successors and Assigns and its directors, agents and the respective estates and effects from time to time and at all times to make good the losses, damages, claims made, to the charges/expenses incurred, and also to the costs and charges in case any decree/ judement/ award/ order is passed against the Bank by any court/ Tribunal/ Arbitration.

9. I am aware that bank may use Electronic Cheque Deposit (ECD) Solution and in case of return of the cheque, the bank will be getting back only image copy (substitute cheque) of the cheque instead of original cheque and I am agreeable to accept such image copies.

10. In case of collection, I/we agree that the collection instrument is subject to Uniform Rules for Collection (URC) Publication No.522.

Signature of the Customer

Address: Account particulars:

Name:

S/o. / W/o.

House No. / Flat No.

Street Name

Landmark

Mobile: / Landline:

Email:

365

Annexure II

Undertaking Letter submitted by the Customer Date:

Place: To, The Branch Manager, Andhra Bank, ___________________ Branch.

Dear Sir,

1. I ______________________________, S/o, W/o, D/o ______________________________,

R/o ____________________ am having an A/c. No. __________________ with your Branch

and I am in possession of foreign currency instrument(s)/Cheques which I am entitled to legally.

2. I request you to please collect/purchase the following cheque(s)/foreign currency instrument(s)

and credit the proceeds of the same to my A/c. No. __________________ maintained with you.

Particulars of the Instruments:

S. No

Date & Type of Instrument

Instrument No.

Name & Address

Drawer Drawee

Amount Over due Interest

3. I/We further agree to pay all the charges incurred by the Bank or charges debited/ to be debited by its correspondent Bank or agent, in connection with the instrument whether it is paid or dishonored.

4. I/We have also executed an Indemnity Bond dated ___________ infavour of the Bank to make good the loss suffered by the Bank in case at a later date it is found that the foreign currency instrument(s)/ Cheque submitted by me/us for collection are found to be materially altered/forged etc. We agree to abide by the said indemnity Bond.

5. I/We request you to collect the said foreign currency instrument/Cheque mentioned above and credit the proceeds of the same into my account bearing No. _________________________.

Signature of the Customer Address: Name: S/o. / W/o. House No. / Flat No. Street Name Landmark Mobile: / Landline: Email:

366

Annexure III

DEED OF INDEMNITY

This deed of indemnity is made and executed on this ___________ day of _________, 2013 by

Sri/Smt. __________________________ S/o,D/o,W/o. Sri/Smt _____________________________

R/o_______________________________ Hereinafter called the party of the First Part (which

expression shall unless repugnant to the subject matter or context include his/her respective heirs,

executors and assignees thereof)

In favour of

Andhra Bank, a Government of India Undertaking constituted under the Banking Companies Acquisition

and Transfer of Undertakings Act, 1980 having its Head Office at Dr. PattabhiBhavan, 5-9-11, Saifabad,

Hyderabad- 500004 and a Branch office at ____________________ herein after referred to as the

Bank (which expression unless repugnant to the subject or context include its successors, assigns and

transferees etc.,)

The party of the First part is a customer of the Bank, having Savings/Current Account No.__________

______________________ with the ______________________ branch of the Bank.

Whereas the party of the First Part deposits the foreign currency instruments payable abroad for

collection with the Bank as and when received by him/her.

Whereas on the request of the party of the First Part, considering the circumstances involved in the

matter, Bank has agreed to release the credit of the aforesaid foreign collection instruments to the

customers account after the cooling/prescribed period of credit to the Nostro account, on execution of

an indemnity by the undersigned Party of the First Part.

Whereas it is further agreed by the Party of the First Part that in the event of any adverse

claim/situation in respect of the amount released to its account under the foreign currency instruments

is received by the Bank from the corresponding Bank or any third party/investigating

authority/official/agency or Court in future, and the Party of the First Part is found not entitled to the

aforesaid amount/claim, the party of the first part agrees to repay/reimburse the said amount which is

claimed/ received without demur on demand and also authorizes the Bank to reverse the Credit made

to his/her account. The party of the First Part agrees to indemnify the Bank against all losses and costs

incurred by it in this regard.

367

Now, this deed witnesses, that in consideration of what is stated above the Party of the First Part

hereby agrees to indemnify the bank its successors and assigns and its directors, agents, shareholders

and respective estates from time to time and at all times, hereinafter against all action, losses, costs,

charges, claims, expenses and demands whatsoever the Bank may incur in respect of such credits

afforded/ payments made to the account of the party of the first part as aforesaid.

That the party of the First Part hereby undertakes to indemnify and keep harmless the Bank against all

such losses, expenses, damages, costs etc. which may be suffered, incurred, undergone and / or

sustained by the Bank in case the foreign currency instruments submitted by him/her are found to be

materially altered/forged etc. In the event the Party of the First Part fails to make good the

loss/costs/damages to the Bank then the Bank shall have the right to recover the same from the

persons acquiring any benefit, share etc. from the same. The Party of the First Part hereby confirms

and declares that this bond is irrevocable and shall be final and binding on him / his / her / their heirs,

executors, administrators, legal representatives and assigns.

In witness where of the party of the First Part has signed this deed on the day of ____________

20__ at ________________ .(Place)

Signature of Account Holder/ Indemnifier

Witnesses:

1. Name:

Address:

Signature:

2. Name:

Address:

Signature:

368

APPROVED FULL-FLEDGED MONEY CHANGERS

The following Full- Fledged Money Changers are approved.

Latest List as per our latest HO Circular No.432 ref no.15/27 dated 16.03.2016.

1 M/s Thomas Cook (India) Ltd. (AD) Renewed

2 M/s Pheroze Framroze & Co Pvt Ltd Renewed

3 M/s Centrum Direct Ltd. Renewed

4 M/s UAE Exchange & Financial Services Ltd Renewed

5 M/s S F Forex (P) Ltd (formarly Sugal finance) (Permitted to pick up foreign currency from Tirumala Branch

Renewed

6 M/s S.P Securities Limited Renewed

7 M/s Prithivi Securities Ltd Renewed

8 M/s FRR Forex P Ltd. Renewed

9 M/s VKC Credit and Forex Services Pvt Ltd Renewed

10 M/s Mercury Travels Renewed

11 M/s Weizmann Forex Ltd Renewed

12 M/s R. R. Sen & Bros (P) Ltd Renewed

13 M/s HDFC Bank (AD) Renewed

14 M/s Trans Corp International Ltd (WUMT) Renewed

15 M/s Wall Street Finance Ltd Renewed

16 M/s Cox & Kings Ltd. Renewed

17 M/s India Cements Capital Ltd. Renewed

18 M/s Tata Capital Forex Limited Renewed

19 M/s BFC Forex & Financial Services P Ltd. Renewed

20 M/s Paul Merchants Limited Renewed

21 M/s.Travel Tours Pvt.Ltd. New Empanelment

22 M/s.Gilpin Travels New Empanelment

Branches are advised to deal with the above FFMCs only.

369

The above FFMCs are allowed to pick up the foreign currencies from our branches on the following terms and conditions:

1. The branch should purchase only those currencies, which the FFMCs offer to pick up.

2. The branch should fix the rate of exchange over fax/phone with the concerned FFMC duly keeping in mind our "card rate" which can be obtained from IBD or the nearest B Category branch by mail.

3. The rupee payment of FFMC equivalent to the currency should be by way of Demand Draft/ Pay order only, except that if the branches surrender to M/S. Thomas Cook, M/s HDFC Bank Ltd. and M/s Cox & Kings Ltd. they can accept the cheque payment also. The same is not available for other FFMCs. The draft charges, if any payable by other FFMCs should not be deducted from the amount payable by the FFMCs.

4. The concerned FFMC should arrange to take delivery of currency notes after handing over the Demand Draft/ Pay Order to the concerned branch.

5. The branch should dispose off the currencies bought from public immediately to the FFMCs to earn maximum exchange rate difference and avoid exchange risk.

6. The purchase and sale transactions should be reported to the attached/ nearby “B” Category branches for reporting in R-Return.

7. The arrangement with FFMCs is only for foreign currency notes and not for cheques/ travellers cheques/ demand drafts. The cheques/ Travellers Cheques/Demand Drafts purchased by Branches should be sent to the concerned Pooling center only.

Branches are advised NOT to keep idle foreign currency

Further Branches maintaining foreign currency notes should send weekly report to International Division, Mumbai for taking the same into their exchange position.

On the last working day of the quarter, the branches holding foreign currency should invariably take the rate from the International Division, Mumbai and revalue the foreign currency on hand.

The differences in revaluation i.e., debit/ credit has to be taken into P & L Exchange Difference Account as the concerned branch itself.

Branches are advised not to keep idle cash unless there is a demand for sale to the public. Controlling Offices should monitor the foreign currency holdings at branches as they do in the case of cash on hand.

Branches are advised NOT to keep idle foreign currency. Controlling Offices shall monitor the foreign currency holding at branches as in the case of Cash on hand.

Reference Circulars

Cir No. Ref.No. Date Cir No. Ref.No. Date Cir No. Ref.No. Date 432 15/27 16.03.2016

370

Declaration – Cum – Undertaking Form - 2

(Under Section 10(5), Chapter III of The Foreign Exchange Management Act, 1999) I/We hereby declare that the transaction, the details of which are specifically mentioned in the Schedule hereunder does not involve, and is not designed for the purpose of any contravention or evasion of the provisions of the aforesaid Act or of any rule, regulation, notification, direction or other made there under.

I/We also hereby agree and undertake to give such information/documents as will reasonably satisfy you about this transaction in terms of the above declaration.

I/We also understand that if I/We refuse to comply with any such requirement or make only unsatisfactory compliance therewith, the Bank shall refuse in writing to undertake the transaction and shall if it has reason to believe that any contravention/evasion is contemplated by me/us report the matter to Reserve Bank of Iindia.

* I/We further declare that the undersigned has/have the authority to give this declaration and undertaking on behalf of the firm/company.

Place: ………………………………………..

Date: (Signature of the Applicant for

Foreign Exchange)

* Applicable when the declaration/undertaking is signed on behalf of the firm/ company

SCHEDULE

Name/ Purpose of Foreign Exchange transaction: ………………………………………………………….

…………………………………….. Amount of foreign exchange ……………………….…………………..

Beneficiary………………………………………………………………………………………………..………

………..…….……………………………………………………………………………………………………..

For Office Use: Details of documentary evidence verified

1.

2.

3.

Signature of the Verifying Officer

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LOCK BOX FACILITY NRIs in USA can send the remittances by way of cheques without any delay; NRIs need not send the cheques all the way to India for collection. They can get the cheques realized in USA itself. It saves the time for sending the cheques to India and again sending the Cheque back to USA for collection. It is a revolutionary new way of sending money to India at a marginal cost. It costs less than the wire transfer. Again, it is faster than the present system of cheque collection. NRIs can now deposit their personal cheques in a Local Post Box of Bank of America in USA and get proceeds credited in Indian Rupees in Andhra Bank Account in India very fast. Thus, NRIs have the following advantages under “Cheque Mail Box Facility”.

It is easier than the present system of collection of cheques, which is taking almost 20 days. It avoids the to and fro Transit of instruments, thereby saves lot of time.

Customers can post a cheque from the comfort of their home. Customers can transfer the amounts to accounts in any of 1647 branches (as on 31st

Auguest, 2011) in India. Best exchange rates in the Industry Charges: Upto USD 1,000 Charges including postage USD 4.00

o Above USD 1,000 upto USD 3,000 Charges including postage USD 5.00 o Above USD 3,000 upto USD 5,000 Charges including postage USD 7.00 o Above USD 5,000 upto USD10,000 Charges including postage USD 8.00 o Above USD 10,000 Charges including postage USD10.00

There is no absolutely no monetary limit to transfer the funds from USA to India NRI need not have an account with us. However the beneficiary should have an account

with us in any of our branches and have complied with the KYC guidelines of the Bank. NRI should verify all the particulars like name of the beneficiary, amount in figures and words

and signature, date of the cheque in locally acceptable form (mm/dd/yy) and all the details of the cheque tallies with that of deposit slip.

What NRIs have to do? Draw a cheque on any of the local Banks in USA in favour of “Andhra Bank’’ Down load the DEPOSIT SLIP from the DEPOSIT SLIP icon and fill it up. Take a print out and

the cheque. If they are sending the cheque for the first time through this facility to the credit of their own

account in our Bank in India, they have to download the undertaking letter also and fill it up and send it to the branch where they have an account. This is only one time formality. Mail it either by FIRST CLASS MAIL or BY COURIER through “FEDEX, DHL’’ or “LOCAL COURIER” to the address given below.

If prefer to send the instrument by “First Class Mail’’ Andhra Bank (Mumbai) P.O. Box 841810, DALLAS, TX 75284-1697, U.S.A. If prefer to send the instruments through courier Bank of America Lock Box Services, Lock Box 841810, 1950 N.Stemmons Freeway, STE 5010 Dallas, TX 75207, USA

Reference Circulars Cir.No Ref.No. Date Cir.No Ref.No. Date

195 15/16 16.09.2008 369 15/26 15.01.2009 415 15/29 27.02.2009


MISCELLANEOUS

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Internal Ombudsman

As per the revised guidelines issued by Reserve Bank of India, our Bank has appointed Internal Ombudsman (IO) for strengthening the internal grievance redressal mechanism and to ensure that minimum number of cases get escalated to the Banking Ombudsman.

Banking Ombudsman

Several complaints such as delay/discrepancy in pension payments, delay in collection of cheques, Excess Service Charges, Failed ATM transactions etc could have been easily redressed at the Branch level by the Branch Manager concerned by discussing the matter with the customer across the table. Ignoring the customer complaint or delay in redressal of complaints force the customers to approach the Offices of Banking Ombudsman. In most of the cases, Branches initiate steps for redressal of complaints only after they are received from Banking Ombudsman. The complaints received through the Offices of Banking Ombudsman should be redressed by the bank within 10 days from the date of receipt of complaint and bank’s reply/version confirming the redressal of complaint is to be submitted to the Office of Banking Ombudsman immediately.

Redressing the customer complaints at the branch level itself without giving scope for the customers to escalate their grievances to the Offices of Banking Ombudsman would certainly improve the image of the branch. Banking Ombudsman Offices while disposing the complaints are imposing penalties/advising the bank to pay compensation at a fixed rate/term deposit rate/Bank rate plus 2% etc. As these orders spoil the image of the bank at RBI and also causes reputation risk to the bank, we hereby advise all Branch Managers to redress the customer complaints promptly without giving scope for customers to approach the Offices of Banking Ombudsman.

In respect of cases where the branch finds that guidance from higher authorities is needed to redress a complaint the same may be obtained from Zonal Office concerned.

The complaints relating to the technology products (RTGS, NEFT, Internet Banking, ATM cards, Credit Cards) should be referred to the concerned department at Head Office with full particulars of the complaint.

The facility of on line registration should be used to ensure speedy redressal of complaints relating to failed ATM transactions. Branches can lodge the complaints on line through branch Menu ‘HATMCOMP’ and can obtain auto generated complaint number

Information Gaps in Customer Complaints:

Sometimes the complaint received may not contain full details like account number, Debit Card number, Date of transaction, RR No. ATM ID Transaction amount etc. Branch Managers should go through the customer complaints carefully and incase of any information gaps, they should contact the complainant immediately to obtain the information required. The details of missing information should be informed to the Office of Banking Ombudsman through the Zonal Office concerned.

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Redress Complaints strictly as per RBI Guidelines:

The Banking Ombudsman shall take into account the evidence placed before him by the parties, the principles of banking law and practice, directions, instructions and guidelines issued by the Reserve Bank from time to time and such other factors which in his opinion are relevant to the complaint. Hence utmost care is to be taken by Branch Managers while redressing the Ombudsman complaints. We must redress customer complaints duly following the principles of banking law and practice, directions, instructions and guidelines issued by the Reserve Bank from time to time and our bank’s Manual of instructions/internal guidelines.

Adhere to the Time Schedule and Avoid Partial Redressal of Complaints:

Incomplete/partial redressal or redressal of complaints with gaps is not treated as proper redressal by the Offices of Banking ombudsman and will result in calling for conciliation meetings, passing adverse comments against us and also imposing penalties for the deficiency in service.

Time bound redressal of complaints is also important. Branches should redress the complaints and submit replies/versions to Ombudsman complaints through the concerned Zonal Office (as per H.O Cir.No.348 Ref.No.34/15 Dt.27.12.2008) within 10 days from the date of receipt of complaints.

Controlling authorities are requested to examine the redressal reported by the branches thoroughly to ensure that there are no gaps in the redressal and it is strictly as per RBI guidelines. Replies to Ombudsman complaints should be sent by Zonal Office after the above said check. This measure would help the bank to avoid Strictures /penalties/Awards by the Banking Ombudsman Offices.

Consequences of delay in redressal:

If a complaint is not settled by agreement within a period of one month from the date of receipt of the complaint or such further period as the Banking Ombudsman may allow the parties, he may, after affording the parties a reasonable opportunity to present their case, pass an Award.

In view of the above all branch Managers are advised to take steps to redress Customer Complaints promptly at branch level without giving scope for the customers to approach the Offices of Banking Ombudsman.

(Cir.No.039 Ref.No34/1 dated 20.05.2011)

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Policy on Collection of Cheques/ Instruments Introduction Keeping in view the technological progress in payment and settlement systems and the qualitative changes in operational systems and processes that have been undertaken by a number of banks, the Reserve Bank of India had, with effect from 1st November 2004, withdrawn its earlier instructions to commercial banks on (i) Immediate Credit of local/outstation cheques, (ii) Time Frame for Collection of Local / Outstation Instruments and (iii) Interest Payment for Delayed Collection. The withdrawal of these mandatory guidelines was expected to enable market forces of competition to come into play to improve efficiencies in collection of cheques and other instruments. This collection policy of the Bank is a reflection of our on-going efforts to provide better service to our customers and set higher standards for performance. The policy is based on principles of transparency and fairness in the treatment of customers. The bank is committed to increased use of technology to provide quick collection services to its customers. This policy document covers the following aspects:

• Cheque clearing process under CTS based clearing system • Collection of cheques and other instruments payable locally, at centers within India and abroad • Immediate Credit of Local / Outstation Cheques / Instruments • Time Frame for Collection of Local / Outstation Cheques / Instruments • Dishonour of cheques • Payment of Interest for delayed Collection of Outstation Cheques and Cheques Payable outside

India • Cheques / Instruments lost in transit / in clearing process or at paying bank’s branch • Force Majeure • Charging of Interest on cheques returned unpaid where Instant credit was given

Cheque clearing process under CTS based clearing system. Cheque Truncation System (CTS) is the process of transmitting an electronic image of the cheque to the drawee branch along with relevant information like data on the MICR band, date of presentation, presenting bank, payee name etc. and thus obviates the need to move the physical instruments in clearing across branches, other than in exceptional circumstances.

CTS is being implemented in three grids – Northern Grid in Delhi, southern Grid in Chennai and Western Grid in Mumbai and all the states of the country are covered under these three Grids.

States covered under these three grids are as follows:

Internet Banking a) Northern Grid covers Bihar, Chandigarh, Delhi, Haryana, Punjab, Jammu & Kashmir,

Jharkhand, Rajasthan, Uttar Pradesh and Uttarakhand States

b) Southern Grid Covers Andhra Pradesh, Karnataka, Kerala, Orissa, Tamilnadu, Telangana, West Bengal and North Eastern States

c) Western Grid Covers Chhattisgarh, Goa, Gujarat, Madhya Pradesh and Maharashtra

Customer Care: All centres covered under the same grid will be treated as a single clearing zone and cheques drawn on these centres and presented at any of the grid centres are treated as locally drawn cheques in as much as no clearing charges would be applicable for such cheques.

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Non-CTS Cheques: After implementation of CTS, the printing of cheque books is being undertaken under ‘CTS-2010 standard’ only. Branches were advised to issue ‘CTS-2010 standard’ only and also replace the Non-CTS cheques issued to customers with CTS-2010 standard cheques. Customers were also advised to surrender the Non-CTS cheque books available with them to their respective branches and obtain CTS Standard cheque books immediately. Separate clearing session was introduced for clearing of residual non CTS cheques. From 1st November, 2014, this separate clearing session is operating weekly once only (every Monday). In case of any holiday on the scheduled day, presentation will be preponed to previous working day.

After introduction of these special sessions for non-CTS cheques, drawee bank returns the non-CTS cheques, if presented in regular CTS clearing, with reason "37- present in proper zone", which will have to be re-presented by the collecting bank in the immediate next non CTS session.

Acceptance of cheques with alteration for collection under CTS: As per guidelines of RBI, in case of any alterations on the cheque in payee's name, courtesy amount (amount in figures) or legal amount (amount in words), fresh cheque leaves should be issued by customers for collection under CTS. Collecting banks have to ensure that such altered cheques are not accepted for presentation in CTS. It is not applicable to cheques cleared under other clearing arrangements such as MICR clearing, non-MICR clearing, over the counter collection (for cash payment) or direct collection of cheques outside the Clearing House arrangement.

Government Cheques:

In case any drawee bank desires to verify the government cheque in physical form before passing it for payment, the image would be returned unpaid under the reason “present with document”. The presenting bank on such instances shall ensure that the instrument is presented again in the next applicable clearing session without any reference to the account holder (payee).The presenting banks are required to preserve the physical instruments in their custody securely for a period of 10 years as required under Procedural Guidelines for CTS. In case some specific cheques are required for the purpose of any investigation, enquiry, etc., under the law, they may be preserved beyond 10 years. Drawee banks shall make necessary arrangements to preserve the images of all government cheques for a period of 10 years with themselves or through the National Archival System put in place by National Payments Corporation of India (NPCI).

However, with regard to cheques issued by different State Governments, the existing system of “Paper to Follow” will continue i.e. Collecting branches have to hand over all the physical cheques to Paying Banks on the same day through respective Service Centers.

At present, the CTS is being operated on grid basis and hence, all the government cheques drawn on RBI / agency banks shall be presented in the grid within whose jurisdiction the accredited/authorized branch of paying bank is located.

Express Cheque Clearing System (ECCS): All Banks participating at clearing centres have been provided with Express Cheque Clearing System software and a server is located at Clearing House, where all bank branches exchange their cheques and also submit the data of cheques presented in clearing to Clearing House by removable storage devices. The Clearing House has ECCS software of Clearing House module, which processes the data received from the member banks and generates bank wise report and settlement report. The settlement bank makes settlement, based on the ECCS report in accounts maintained with the bank. All provisions of Uniform Rules and Regulations for Bankers' Clearing House (URRBCH) issued by RBI are adhered to by the Clearing House.

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Dishonor/ Return of cheques under CTS environment: Bank needs to mention the ‘Date of Return' & sign/initial the Cheque return memo and the objection slip is to be signed/initialed, giving therein a definite and valid reason for refusing payment as prescribed in Rule 6 of the Uniform Regulations and Rules for Bankers' Clearing Houses (URRBCH). This will enable the holder of the instrument to have legal recourse against the drawer of the cheque. In CTS environment the presenting bank will generate the return memo from the information available in the return file sent by the drawee bank.

Collection of Third Party Cheques in clearing: RBI has prohibited banks from crediting ‘account payee' cheques to the account of any person other than the payee named therein. However, with a view to mitigating the difficulties faced by members of co-operative credit societies in collection of account payee cheques, RBI has permitted banks to collect for such societies, account payee cheques drawn for an amount not exceeding Rs.50,000/- on behalf of their constituents.

Cheques deposited at branch counters and cheques deposited in the drop-box within the branch premises, before the specified cut-off time, will be sent for clearance on same day, for which the clearance period will be T+1 working day. Cheques deposited after this cut off time will be sent for clearing on next day, for which clearance period will be T+2 working days.

The broad time–limit for receipt of cheques (say up to 3 hours after opening of branch, 1 hour before closure of business etc.), which may be fine tuned for individual locations/branches, based on local practices, will be fixed by the controllers of the respective branches.

All drop-boxes shall clearly indicate the timeline as above up to which cheques dropped in the drop boxes would be sent for clearing on the same day.

Cheques deposited after the cut-off time and in drop-boxes outside the branch premises including off-site ATMs will be presented in the next clearing cycle.

As a policy, Bank would give credit to the customer account on the same day after day's clearing settlement takes place. Withdrawal of amount so credited would however be permitted as per the cheque return schedule of the clearing house. The timeline for clearing of local cheques will be extended by an additional day in case of branches having non-Sunday weekly off and for 7 days branches, where branches are functioning on Sunday.

Bank branches situated at centres where no clearing house exists would present local cheques on drawee banks across the counter and proceeds thereof would be credited, at the earliest, on realization. Normal collection charges will be levied for local cheques not collected through clearing, irrespective of the amount of cheques.

In the case of collection of outstation cheques at centres, where the Speed Clearing system is not applicable, the collecting and paying bankers have to share 50:50 charges for collection of outstation cheques.

Negotiation of local cheques/instruments drawn on other banks will not be encouraged. However, branch managers may use their discretion in exceptional circumstances (business exigencies) to permit drawals against un cleared effects in deposit accounts. The facility can be provided only on well conducted, KYC compliant accounts. This will be done within the discretionary powers vested with the branch manager in the respective Grade/Scale, as per discretionary power structure, on the day of purchase itself and is required to be reported to the next higher authority, immediately.

Re-presentation of technically returned cheques and levy of charges for such returns

Cheque return charges shall be levied only in cases where the customer is at fault and is responsible for such returns.

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Cheques which have been returned by the paying banker for technical reasons will be re-presented without any recourse to the payee and it shall be made in the immediate next presentation clearing not later than 24 hours (excluding holidays) with due notification to the customers of such re-presentation through SMS alerts, E Mail etc. In case a customer desires, bank can provide the image of the cheque duly authenticated. Outstation Cheques Cheques drawn on other banks at outstation centers other than those covered under Speed Clearing as detailed above, will normally be collected through bank’s branches at those centers. Where the bank does not have a branch of its own, the instrument would be directly sent for collection to the drawee bank or collected through a correspondent bank. Any instrument which is having only cheque number not having MICR Code, it should be directly presented to the Drawee Bank for immediate realization. Cheques drawn on bank’s own branches at outstation centers will be collected using the inter-branch arrangements in vogue. Branches which are connected through a centralized processing arrangement and are offering anywhere banking services to its customers will provide same day credit to its customers in respect of outstation instruments drawn on any of its branches in the CBS network. Cheques payable in Foreign Countries Cheques payable at foreign centres where the bank has branch operations (or banking operations through a subsidiary, etc.) will be collected through that office. The services of correspondent banks will be utilized in country/centres where the correspondent has presence. Cheques drawn on foreign banks at centers where the bank or its correspondents do not have direct presence will be sent direct to the drawee bank with instructions to credit proceeds to the respective Nostro Account of the bank maintained with one of the correspondent banks. Bank will credit the proceeds on due date for credit which is arrived at after taking into account the normal cooling period of 12 days from the date of credit to NOSTRO. The rate of exchange will be TT buying rate prevailing on the date of conversion of foreign currency amount into Indian rupees. Bank will collect USD cheques received for collection under cash letter arrangement or Lock Box/Cheque Mail Box arrangement in one month time from the date of receipt of cheque. A time norm of 2 months shall be applied for cheques received under final credit service. For USD cheques sent by any other collection method and for cheques in all other currencies a collection period of six weeks is prescribed. Bank shall pay interest on the proceeds of cheque from the date of sighting credit in bank’s nostro account till the date of credit to customer’s account. Interest shall be paid at the savings bank rate on the amount of proceeds credited to the customer’s account. Bank will extend instant credit for foreign instruments up to the aggregate value of Rs.15000/-. This facility is provided to SB/CD/Cash credit accounts of the customers subject to satisfactory conduct of such accounts for a period not less than 6 months. The facility will be provided at the specific request of the customer. In the matter of charging of interest on cheques returned unpaid where instant credit was given, bank will follow the guidelines which are contained in the policy (item No.7 of the policy).Bank shall collect service charges at applicable rate. Immediate Credit of Local / Outstation Cheques / Instruments: Branches / extension counters of the bank will consider providing immediate credit for outstation cheques / instruments up to the aggregate value of Rs.15000/- tendered for collection by individual account holders subject to satisfactory conduct of such accounts for a period of 6-12 months. Immediate credit will be provided against such collection instruments at the specific request of the customer or as per prior arrangement. The facility of immediate credit would also be made available in respect of local cheques at centres where no formal clearing house exists. The facility of immediate

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credit will be offered on Savings Bank / Current / Cash Credit Accounts of the customers. For extending this facility there will not be any separate stipulation of minimum balance in the account. Under this policy, prepaid instruments like Demand Drafts, Interest / Dividend warrants shall be treated on par with cheques. In the event of dishonor of cheque against which immediate credit was provided, interest shall be recoverable from the customer for the period the bank remained out of funds at the rate applicable for clean overdraft limits sanctioned for individual customers. For the purpose of this Policy, a satisfactorily conducted account shall be the one:

a) Opened at least six months earlier and complying with KYC norms. b) Conduct of which has been satisfactory and bank has not noticed any irregular dealings. c) Where no cheques / instruments for which immediate credit was afforded returned unpaid for

financial reasons. d) Where the bank has not experienced any difficulty in recovery of any amount advanced in the

past including cheques returned after giving immediate credit. Bank shall levy normal collection charges and out of pocket expenses while providing immediate credit against outstation instruments tendered for collection. Exchange charges applicable for cheque purchase will not, however be charged. The facility of immediate credit would not be applicable to cheques collected under speed clearing arrangements. Purchase of local/outstation cheques Bank may, at its discretion, purchase local/outstation cheque tendered for collection at the specific request of the customer or as per prior arrangement. Besides satisfactory conduct of account, the standing of the drawer of the cheque will also be a factor considered while purchasing the cheque. Time Frame for Collection of Local / Outstation Cheques / Instruments: For local cheques presented in local clearing, credit will be afforded as on the date of settlement of funds and banks shall permit usage of the shadow credit afforded to the customers accounts immediately after closure of relative return clearing and in any case, withdrawal shall be allowed on the same day or maximum within an hour of the commencement of business on the next working day, subject to usual safeguards. For cheques and other instruments sent for collection to centres within the country the following time norms shall be applied:

a) Cheques presented at any of the four major Metro Centers (New Delhi, Mumbai, Kolkata and Chennai) and payable at any of the other three centres: Maximum period of 7 days.

b) Other Metro Centres and State Capitals (other than those of North Eastern States and Sikkim): Maximum period of 10 days.

c) In all other Centres: Maximum period of 14 days. a) Cheques drawn on foreign countries: Such instruments are accepted for collection on the

“best of efforts‟ basis. The bank is committed to ensuring that instruments drawn in foreign currencies and payable outside India are collected in the quickest and most efficient manner. Towards this the Bank may enter into specific collection arrangements with its correspondent banks in those countries for speedy collection of such instrument(s). Bank would give credit to the party upon realization credit of proceeds into the bank’s Nostro Account with the correspondent bank after taking into account cooling periods as applicable to the countries concerned.

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Country/ location specific norms wherever stipulated will be specified for foreign currency instruments and made known to the customers at the point in time of accepting instruments for collection.

The above time norms are applicable irrespective of whether cheques/instruments are drawn on the bank’s own branches or branches of other banks.

Dishonour of cheques

a) The dishonoured instruments will be returned/dispatched to the customer promptly without delay, in any case within 24 hours.

b) If the cheques presented directly to the bank by way of transfer between two accounts within the bank are dishonoured, the same will be returned to payees/holders immediately.

c) In case of dishonor/return of cheques, return memo/objection slip will be issued to the customer mentioning the return reason duly authenticated by the bank official.

Payment of Interest for delayed Collection of Outstation Cheques and Cheques Payable outside India As part of the compensation policy of the bank, the bank will pay interest to its customer on the amount of collection instruments under 4. a, b, c, d and e given below in case there is delay in giving credit beyond the time period mentioned above. Such interest shall be paid without any demand from customers in all types of accounts. There shall be no distinction between instruments drawn on the bank’s own branches or on other banks for the purpose of payment of interest on delayed collection.

Interest for delayed collection shall be paid at the following rates:

a) For local clearing cheques, savings bank interest rates shall be paid for the corresponding period of delay.

b) Savings Bank rate for the period of delay beyond 7/10/14 days as the case may be in collection of outstation cheques.

c) Where the delay is beyond 45 days interest will be paid at the rate applicable to for term deposit for the respective period.

d) In case of extraordinary delay, i.e. delays exceeding 90 days interest will be paid at the rate of 2% above the corresponding Term Deposit rate.

e) In the event the proceeds of cheque under collection was to be credited to an overdraft/loan account of the customer, interest will be paid at the rate applicable to the loan account. For extraordinary delays, interest will be paid at the rate of 2% above the rate applicable to the loan account.

It may be noted that interest payment as given above would be applicable only for instruments sent for collection within India. In respect of cheques payable in foreign countries bank proposes to compensate the customer for delay in collection (without the customer requesting for the same) by paying interest at the following rates.

The interest proposed is on “steps-up-basis” for the period of delay:

Delay up to 14 days – savings bank interest plus compensation of 0.25% simple interest inclusive of interest payable from the date of sighting the credit in Bank’s nostro account to the date of credit to customer account.

Delay from 15-45 days – savings bank interest plus compensation of 0.50% simple interest, inclusive of interest payable from the date of sighting the credit in bank’s nostro account to the date of credit to customer account.

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Delay beyond 45 days – savings bank interest plus compensation of 0.75% simple interest inclusive of interest payable from the date of sighting the credit in Bank’s nostro account to the date of credit to customer account.

Cheques / Instruments lost in transit/ in clearing process or at paying bank’s branch: In the event a cheque or an instrument accepted for collection is lost in transit or in the clearing process or at the paying bank’s branch, the bank shall immediately on coming to know of the loss, bring the same to the notice of the account holder so that the account holder can inform the drawer to record stop payment and also take care that cheques, if any, issued by him / her are not dishonored due to non-credit of the amount of the lost cheques / instruments. The bank would provide all assistance to the customer to obtain a duplicate instrument from the drawer of the cheque.

In line with the compensation policy of the bank the bank will compensate the account holder in respect of instruments lost in transit in the following way:

a) In case intimation regarding loss of instrument is conveyed to the customer beyond the time limit stipulated for collection (7/10/14 days as the case may be) interest will be paid for the period exceeding the stipulated collection period at the rates specified above.

b) In addition, bank will pay interest on the amount of the cheque for a further period of 15 days at Savings Bank rate to provide for likely further delay in obtaining duplicate cheque/instrument and collection thereof.

c) The bank would also compensate the customer for any reasonable charges he/she incurs in getting duplicate cheque/instrument upon production of receipt, in the event the instrument is to be obtained from a bank/ institution who would charge a fee for issue of duplicate instrument.

Force Majeure The bank shall not be liable to compensate customers for delayed credit if some unforeseen event (including but not limited to civil commotion, sabotage, lockout, strike or other labour disturbances, accident, fires, natural disasters or other “Acts of God”, war, damage to the bank’s facilities or of its correspondent bank(s), absence of the usual means of communication or all types of transportation, etc beyond the control of the bank prevents it from performing its obligations within the specified service delivery parameters.

Charging of Interest on cheques returned unpaid where instant credit was given If a cheque sent for collection for which immediate credit was provided by the bank is returned unpaid, the value of the cheque will be immediately debited to the account. Interest where applicable would be charged on the notional overdrawn balances in the account had credit not been given initially.

If the proceeds of the cheque were credited to the Savings Bank Account and were not withdrawn, the amount so credited will not qualify for payment of interest when the cheque is returned unpaid. If proceeds were credited to an overdraft/loan account, interest shall be recovered at the rate of 2% above the interest rate applicable to the clean overdraft/loan from the date of credit to the date of reversal of the entry if the cheque/ instrument was returned unpaid to the extent the bank was out of funds.

Service Charges For all collection services the bank will recover appropriate service charges as decided by the bank from time to time and communicated to customer as indicated in the Code of Banks Commitment to customers adopted by the bank.

Change/modification

Bank reserves its right to change or to modify the policy or any of its provisions from time to time.

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Cheques Payable in Foreign Countries

Cheques payable at foreign centres where the bank has branch operations (or banking operations through a subsidiary, etc.) will be collected through that office. The services of correspondent banks will be utilized in country/centres where the correspondent has presence. Cheques drawn on foreign banks at centres where the bank or its correspondents do not have direct presence will be sent direct to the drawee bank with instructions to credit proceeds to the respective Nostro Account of the bank maintained with one of the correspondent banks.

Bank will credit the proceeds on due date for credit which is arrived at after taking into account the normal cooling period of 12 days from the date of credit to NOSTRO. The rate of exchange will be TT buying rate prevailing on the date of conversion of foreign currency amount into Indian rupees.

Bank will collect USD cheques received for collection under cash letter arrangement or Lock Box/Cheque Mail Box arrangement in one month time from the date of receipt of cheque. A time norm of 2 months shall be applied for cheques received under final credit service. For USD cheques sent by any other collection method and for cheques in all other currencies a collection period of six weeks is prescribed.

Bank shall pay interest on the proceeds of cheque from the date of sighting credit in bank’s nostro account till the date of credit to customer’s account. Interest shall be paid at the savings bank rate on the amount of proceeds credited to the customer’s account.

Bank will extend instant credit for foreign instruments upto the aggregate value of `.15000/-. This facility is provided to SB/CD/Cash Credit accounts of the customers subject to satisfactory conduct of such accounts for a period not less than 6 months. The facility will be provided at the specific request of the customer.

In the matter of charging of interest on cheques returned unpaid where instant credit was given, bank will follow the guidelines which are contained in the policy (item No.6 of the policy)

Bank shall collect service charges at applicable rate.

LIMITS OF EXPENDITURE FOR CUSTOMER MEETS

(Amount in `)

S. No.

Category Limit - Quarterly Customers’ Meet

Limit - Meeting conducted during customers’ fortnight

01 Small Branch 100 200 02 Medium Branch 200 400 03 Large Branch 250 500 04 V.Large Branch 300 600 05 Exceptionally Large Branch 500 950 06 Zonal office 500 950

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GUIDELINES ON ATM RELATED ISSUES Guidelines on Cash Replenishment in ATMs: In view of migration of all our Branches to Core Banking Solution, accounting system of all the ATMs and ATMCELL were migrated to Core Banking System duly implementing new reconciliation software – Debit Card Reconciliation System (DCRS). In the new environment each ATM is linked to a Branch called ATM Base / Link branch. An Office account “Cash in ATM” will be maintained at ATM Base/ Link Branch. For Each ATM linked to a Branch, separate Cash in ATM office account will be maintained.

Branches are aware that as per the latest guidelines of RBI, all the ATM related customer complaints are to be resolved within a maximum period of 7 working days and any delay in resolving the customer complaints beyond the stipulated period attracts penal provisions and will be levied on the concerned at fault. Unless the stipulated procedures pertaining to ATM Cash Replenishment, Admin Transactions and Balancing is strictly followed as specified in H.O Circular 028, dt.02-05-2011, it would be difficult for ATM Cell to identify and resolve the disputed transactions within 7 working days as stipulated by RBI. Detailed Procedures to be followed by the Branch ATM joint custodians: At the time of cash replenishment or surprise verification of ATM Cash, ensure that the four balances 1) ATM Journal balance; 2) Physical cash at ATM; 3) Admin Balance; and 4) Cash in ATM office account should be equal.

ATM joint custodians draw cash from the branch, as per requirement/ schedule provided by the ATM monitoring team from Data Centre.

1. ATM Journal balance: Take the ATM Counter balances before cash loading. Note the RR number of last cash withdrawal to verify the Cash account balance at that transaction.

2. Physical cash at ATM: Count the Physical cash available in ATM it should tally with ATM Journal Balances (Cash in 100’s cassette + Cash in 500’s cassette + Cash in 1000’s cassette + Cash in Divert / Purge BIN). If

• Physical cash balance = ATM Counter Balance - CASH is BALANCED with ATM counters.

• Physical cash balance > ATM Counter Balance - CASH is EXCESS than ATM counters.

• Physical cash balance < ATM Counter Balance - CASH is LESS than ATM counters.

In case the physical cash is less than the ATM journal cash, it is termed as “shortage of cash” which may be due to less cash kept in the ATM during previous replenishment/s or non-keeping of right denomination currency notes in the right cassette or faulty dispensation of notes/bills by the ATM due to replenishment of ATM unfit currency etc. Branch has to identify the reasons for the shortage and make good the LOSS immediately and the shortage should not be carried forward.

After balancing the existing cash, clear the existing ATM Journal counters and the fresh cash brought to the ATM has to be replenished in the relevant cassettes of the ATM along with excess cash found if any.

Enter the ATM JOURNAL COUNTER as per the cash in the cassettes. Take the ATM Journal Balances. It should be equal to Physical cash in ATM.

3. Admin Balance: Take Admin balance using admin card. It should be equal to Physical cash / ATM Journal balances. In case Admin is less increase the admin figures denomination wise to equal to Journal balance / physical cash. In case Admin Balance is found excess the same should be reported to ATM CELL duly informing the ATM ID, Location and date on which difference was noticed. They will verify and inform you the rectification. Joint Custodians should not perform ADMIN DECREASE without prior approval of ATM CELL.

383

increase Admin Counters towards Cash Replenished in the relevant cassettes which should be equal to the amount of cash drawn from the Branch towards ATM cash replenishment.

Increase ADMIN separately for excess cash found if any.

Before leaving ATM site please ensure that you ‘Logout’ from supervisory mode and ensure ATM is ready for customer use in all aspects.

4. CASH in ATM office account: Please verify the Balance in CASH in ATM Office account XXXX1040011001 at the “RR” Number where the ATM counters were taken.

Now the balances, Admin Balance = ATM Journal balance = physical cash position = Cash in ATM Account Balance.

In case Cash Account was LESS than Admin Balances/ Physical/ATM Journal balances, Note the same and report to ATM CELL to rectify and pass necessary entries to balance with Admin/ physical and Journal balance.

Branch has to verify entries posted in ‘Cash in ATM’ office account with the entries printed on ATM Journal.

Branch should satisfy and ensure that all the entries in Journal were posted in the Cash in ATM office account.

In case any mismatch is found the same should be reported to ATMCELL.

If Branch found any entries with error messages on ATM Journal, the same should also be reported to ATM CELL.

Detailed Procedures to be followed by the Outsourcing Agency DMS: The procedure detailed above is to be followed for (1) ATM Journal balance (2) Physical cash at ATM (3) Admin Balance, by out sourcing Agency/ CMS joint custodians. Further they have to perform the following.

Verify entries printed on ATM Journal and ensure that all the entries on Journal were recorded properly. In case found any discrepancy the same should be reported to ATMCELL/ your local controlling office / and your Head office.

Any entries found with error messages on ATM Journal should also be reported to ATM CELL/ your local controlling office/ and your Head office.

Agency Joint custodians has to follow the above steps which will help in proper balancing of ATM cash, and this will facilitate early settlement of ATM failed Transactions/ Customer complaints.

Agency controlling office and Head Office should ensure regular and proper balancing of ATM Cash and ensure Physical Cash in ATM was tallying with ATM Journal/ and Admin balances and the ATM joint custodians are observing the above mentioned procedure without fail.

They should ensure that the “Daily Cash replenishment” statement containing full particulars of Physical cash, ATM Journal, Admin Balances should be submitted by e-mail to (1) ATM Nodal office (2) Zonal Office (3) ATM Nodal officer (4) ATM Link/ Base branch (5) ATM CELL. The respective ATM Journal along with Journal and Admin slips after each cash replenishment/ surprise verification/ cash balancing should be handed over at ATM Base/ Link Branch without fail so as to enable the Branch to verify Cash in ATM account with journal entries. After each cash replenishment/ cash balancing/ surprise verification Branch has to prepare cash certificate.

384

Monitoring of ATM Cash Account and ATM Balances by MANAGER: Branch Manager has to verify the figures noted in the register with the Journal/ Admin slips

taken from the ATM (before replenishment and after replenishment) and ATM Cash office Account Balance and satisfy himself that the ATM is balanced in all respects and ensure that the cash withdrawn from the branch is replenished and accordingly admin increase operation is performed at the specified ATM on the same day.

The manager must also counter-sign the register having verified the figures with the admin/ journal slips provided by the custodians.

Manager should ensure that the entries in ‘Cash in ATM’ office account was regularly checked and compared with entries in ATM Journal and any differences noticed were properly resolved in consultation with ATM CELL.

As per the guidelines in vogue, once in a fortnight the branch manager has to conduct surprise verification of cash at the ATM/ ATMs that are linked to the branch and record such verifications in the register for inspection. Any differences noticed during the surprise verification are to be rectified immediately.

Apart from such verifications, the relevant control returns as specified in HO Cir No.28, dt.02-05-2011 are to be submitted to the concerned Zonal authorities for their review.

Branches are advised to strictly adhere to the above procedure scrupulously to ensure proper balancing of ATM cash balances which will facilitate in avoiding delays in resolving customers’ complaints in time. It may be noted that any laxity in balancing ATM Cash and performing admin transactions will be viewed seriously and the penalties, if any, payable to the customers/ other banks will be recovered from the concerned personnel at fault.

Branches should preserve ADMIN/ ATM COUNTER SLIPS, ATM JOURNAL ROLLS , ATM CASH REPLENISHMENT Register properly and should be able to submit the information when ever called by Zonal Authorities/ ATM Complaints/ ATM CELL.

RBI Guidelines on ATM Complaints: RBI vide its circular No.: DPSS.PD.No.2632/02.10.002/2010-11, dated 27-05-2011 directed

banks that the time limit for resolution of customer complaints by the issuing bank shall be 7 working days from the date of receipt of customer complaint.

Failure to re-credit the customer’s account within 7 working days on receipt of the complaint shall entail payment of compensation to the customer @ Rs.100/- per day by the issuing bank.

Any customer is entitled to receive such compensation for delay, only if a claim is lodged with the issuing bank within 30 days from the date of the transaction.

In view of above RBI guidelines, to resolve ATM Failed transactions within 7 working days, ATM Cell through DCRS will generate a system posted transaction, which will debit SUNDRY Debtors Account of the ATM Link / Base Branch where the relative ATM Cash account is being maintained and relative credit to the respective Card holder, in the following conditions:

• If there was an error message denoting that Cash was not dispensed successfully on ATM Journal / Electronic Journal for the transaction complained by a card holder

• The transaction is a Suspect Transaction as per our Switch Logs

• There was no Admin Increase operation done by Branch/ Cash replenishment Agency, at the time of Cash replenishment during that period towards excess cash found at ATM or the amount was not sufficient to resolve the complaint.

385

• Branch failed to submit the copy of ATM Journal requested by ATM Cell/ ATM Complaints within 5 days.

The Branch has to verify and balance ATM Cash to find the excess cash, as per the error message on ATM Journal, and has to square-off the entry with excess cash found at ATM. In case of ATM under Agency Cash replenishment, Branch Manager has to advise the respective Cash replenishment Agency to verify and balance to find the excess cash, as per the error message on ATM Journal, to square-off the entry in sundry debtors with excess cash found at ATM.

Branch Manager has to verify the Sundry Debtors Account regularly and if found any entries he has to take necessary steps as mentioned above, to square-off the item.

Monitoring by Zonal Offices: Zonal offices should ensure that Branch Managers of ATM Link / Base branch are conducting

surprise verification without fail once in a fortnight and submitting the relative reports to Zonal office.

The Zonal authorities have to review the above surprise verifications reports received from all the ATMs under their jurisdiction and if noticed any discrepancies / differences, advise the concerned to rectify immediately and should report on rectifying the discrepancies /differences.

Zonal authorities have to submit the consolidated report to Transactions Banking & New Initiatives Department (Branch Operations) and Inspection & Audit Department on or before 15th of the next month.

Debit Card features: The facilities offered are: Balance Inquiry, Account Statement, Cash withdrawal, Funds transfer between the accounts linked to card, Credit Card Bill Payments, Mobile Banking, SMS Alerts, Direct Tax Payment, Air-line ticket payment for King Fisher, Mobile recharge, Donations to Tirumala Tirupati Devasthanams & Shirdi Samsthan etc.

• Debit card can be used on all NPCI member banks ATMs around 82,000 and on all VISA enabled ATMs spread out in our country and internationally.

• It can be used on all POS terminals. It can be used on Net Banking, IRCTC on-line booking facility.

• Daily total limit is Rs.75,000/- inclusive of ATM cash withdrawal + point of sale transactions. Out of the total limit, the sub limit for ATM cash withdrawal is Rs.25,000/-.

• Our card holders can draw a maximum amount of Rs.15,000/- on our ATMs and Rs.10,000/- on other Bank ATMs per transaction.

• Other Bank ATM /Debit cardholders can draw a maximum amount of Rs10,000/- on our ATMs per transaction.

• Our Debit cardholders can perform three transactions in the six metro centers, Viz.Mumbai, New Delhi, Chennai, Kolkata, Bangalore and Hyderabad per month on other Bank ATMs inclusive of non-financial transaction free of cost and this facility is extended for Savings bank account holders only. At other locations i.e. other than the six metro centers mentioned above, the present facility of five free transactions for savings bank account customers shall remain unchanged. There is no change in transaction fee for ATM transactions done by small/no frills/Basis Savings Bank account holders. For transactions exceeding five in a month Rs.20/- per transaction plus service tax will be charged.

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Charges for use of Own-Bank-ATMs: In view of the RBI guidelines, Board has approved the policy to charge usage of our own ATMs by our card holders as under in addition to the above directions on usage on other bank ATMs. Category of transactions Revised pattern of charges w.e.f.01.12.2014 Our ATM, Debit Card holders’ transactions on our own ATMs

Ten transactions per month are allowed free for Savings account card holders on our bank ATMs in all locations (metros and non metros) besides eligible free transactions in other bank ATMs.

Customers maintaining average quarterly balance of Rs. 25,000/ to less than Rs. 50,000/-

Un limited transactions on our Bank ATMs besides eligible free transactions in other Bank ATMs.

Customers maintaining average quarterly balance of Rs. 50,000/- and above

Un limited transaction in all ATMs (Our Bank ATMs as well as other bank ATMs) across the country.

As per RBI guidelines all branches have to issue EMV Chip based Debit cards to customers from 01/02/2016 on wards. For Mudra, PMJDY and Kisan cards non chip based cards can be issued up to 30/9/2016 only and from 01/10/2016 onwards Chip based debit cards are only to be issued to these activities also. Branches have to replace the existing non chip based debit cards with Chip based debit cards before end of December 2018.

BNAs/Cash Recycler: All branches should tally cash and resolve complaints on daily basis.

Mail IDs Mail IDs for complaint resolution to be forwarded as mentioned below.

1. Complaints on Rupay Debit Card POS issuer transactions forward to [email protected].

2. Complaints on IRCTC transactions using Debit / Rupay card forward to [email protected].

3. Complaints on IRCTC transactions through net banking forward to [email protected].

4. Complaints on transactions using net banking forward to [email protected]. a. Complaints on Transactions done in “AVENUES PAYMENT GATEWAY’, FSS SUPER

MERCHANT forward to [email protected]. 5. Complaints on ATM transactions forward to [email protected]. 6. Complaints on ATM transactions done on our Customer on other bank ATMs forward to

[email protected]. 7. Complaints on ATM transactions on Andhra Bank ATMs forward to

[email protected]. 8. Complaints on IMPS transactions forward to [email protected]. 9. Complaints on mobile re-charge irrespective of mode of payment (ATM, M-pay) forward to

[email protected]. 10. Complaints on transactions done through Chillar app are being handled by DIT and mail id is

[email protected].

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Reference Circulars

1. Our cir No: 028, Ref No: 55/02, Date: 02-05-2011-Process for ATM cash replenishment &

balancing of ATM cash and ATM cash account with Journal/admin balances.

2. Our cir No: 087, Ref No: 55/04, Date: 22-06-2010-Monitoring ATM cash replenishments & ATM

cash transactions.

3. RBI cir No: DPSS.PD.No.2632/02.10.002/2010-11, Date: 27-5-2011

4. NPCI cir No: NPCI /NFS/OC No.29 / 2011-12, Date: 11-07-2011

5. Our Cir No: 341, Ref No: 55/25, Date: 19-11-2012-Card limits for POS transactions.

6. Cir No 279 Ref NO 55/22 dated 14.11.2014-Debit Card/ATM card usage charges.

7. Cir No 89 Ref NO 55/10 dated 15.06.2015-Cash Recyclers-Cash deposit cum with drawl – ATM

8. CBS Job card 304 dated 9.7.2015-Process flow for Deposit/with drawl transactions through cash

recyclers.

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Index to Circulars issued during the financial year 2013-14 Department Wise

Inspection & Audit Department Cir.No. Ref.No. Date Particulars

1 02/01 06.04.2013 Identification and reporting of Suspicious Transactions by branches.

Human Resources Department

Cir.No. Ref.No. Date Particulars

05 03/01 01.04.2013 Relaxation of I year service under seniority channel - promotion of officers from JMGS I to MMGS II and MMGS II to MMGS III.

07 03/02 02.04.2013 Promotion of officers from Middle Management Grade Scale-III to Senior Management Grade Scale IV.

09 03/03 03.04.2013 Settlements entered into with the All India Andhra Bank Award Employees Union.

15 03/04 08.04.2013 Suspension of Officers - Keeping of internal signing powers and Powers of Attorney of Officers in abeyance.

18 03/05 10.04.2013 Minutes of the 55th Joint Consultative Committee Meeting held on 26th March, 2013 at Head Office, Hyderabad.

23 03/06 15.04.2013 Performance Appraisal and Management System - Disclosure of APAR ratings / marks.

30 03/07 19.04.2013 FABF Scheme - particulars of members of the scheme who died in harness.

36 03/08 30.04.2013 Sanction of two wheeler loans to RDOs during probation period.

37 03/09 30.04.2013 Suspension of Officer - Keeping of internal signing powers and Powers of Attorney of Officer in abeyance.

38 03/10 30.04.2013 Revocation of suspension of Officer.

39 03/11 30.04.2013 Dismissal / Compulsory Retirement / Termination of Officers - Cancellation of internal signing powers and Power of Attorney.

40 03/12 30.04.2013 Dismissal / Compulsory Retirement / Termination of Award Staff.

46 03/13 04.05.2013 Cancellation of Specimen Signatures.

48 03/14 06.05.2013 Declaration of Banking Industry as a public utility service under the provision of the Industrial Disputes Act, 1947.

54 03/15 10.05.2013 Staff - Payment of Dearness Allowance for the months of May, June & July, 2013.

57 03/16 13.05.2013 Promotions from Sub staff Cadre to Clerical Cadre. Submission of applications.



391


80 03/19 31.05.2013 Dismissal / Compulsory Retirement / Termination of Award Staff.


103 03/21 18.06.2013 Group Savings Linked Insurance Scheme (GSLI Scheme) – Enhancement/ Renewal of Policy – Fresh Options from employees.



120 03/24 29.06.2013 Cancelled

126 03/25 02.07.2013 Donation to Prime Minister’s Relief Fund in aid of people affected by floods in Uttarakhand.

128 03/26 03.07.2013 Posting of Faculty Members at staff college, Hyderabad and Staff Training Centre, Visakhapatnam.

134 03/27 08.07.2013 Staff - Exercising outside influence for transfers etc.

139 03/28 09.07.2013 Visit of staff members to Head Office Departments.

149 03/29 13.07.2013 Officers’ Transfer Policy - 2013-15.

158 03/30 18.07.2013 Minutes of the 91st Industrial Relation Committee meeting held on 03.06.2013 at Head Office, Hyderabad


173 03/32 30.07.2013 Staff – Payment of Bonus for the year 2013-14.

180 03/33 31.07.2013 Dismissal / Compulsory Retirement of Award Staff.

181 03/34 31.07.2013 Revocation of suspension of Officers.


193 03/36 07.08.2013 Staff Welfare Schemes – 1. Incentives for excellence in education to the children of the employees & 2. Merit Awards to the children of employees.

196 03/37 10.08.2013 Staff - Payment of Dearness Allowance for the months of August, September & October 2013.

197 03/38 10.08.2013 Categorization of Branches as on 31st March, 2013.

201 03/39 14.08.2013 Suspension of Award Staff.

202 03/40 14.08.2013 Suspension of Officers - Keeping of internal signing powers and Power of Attorney of Officers in abeyance.

203 03/41 14.08.2013 Compulsory Retirement of Award Staff.

204 03/42 14.08.2013 Compulsory Retirement of Officers - Cancellation of internal signing powers and Power of Attorney.


392


217 03/44 21.08.2013 Minutes of the 56th Joint Consultative Committee meeting held on 10th July, 2013 at Head Office, Hyderabad.


249 03/46 16.09.2013 Reimbursement of Local Conveyance Expenses to Award Staff for attending Non-Residential Training Programmes / Workshops.

252 03/47 16.09.2013 Supply of Uniforms and Liveries to Subordinate Staff-Revision.

257 03/48 18.09.2013 FABF Scheme - Particulars of members of the scheme who died in harness.

263 03/49 25.09.2013 Implementation of the Government decision on the issues related to Defense Service Personnel and EX-Servicemen, 2012 - Grant of dual Family Pension from Military as well as Civil employment.

300 03/50 21.10.2013 Declaration of Banking Industry as Public Utility Service Under the provisions of the Industrial Disputes Act, 1947.

301 03/51 21.10.2012 Minutes of the 92nd Industrial Relation Committee meeting held on 17.09.2013 at Head Office, Hyderabad.


313 03/53 26.10.2013 Dismissal / Compulsory Retirement / Termination of Officers - Cancellation of internal signing powers and Power of Attorney

314 03/54 26.10.2013 Revocation of suspensions.


321 03/56 31.10.2013 Compliance of Provision of various Labour Enactments/Rules framed there under.

337 03/57 14.11.2013 Staff - payment of Dearness Allowance for the months of November, December, 2013 & Jan’ 2014



343 03/60 19.11.2013 Revocation of Suspension.


348 03/62 23.11.2013 Obtention of Life Certificate from staff Pensioners/Staff Family Pensioners in November every year.


372 03/64 14.12.2013 Joining of New Chairman and Managing Director.




393


380 03/68 19.12.2013 Joining of New Chief Vigilance Officer.


420 03/70 17.01.2014 Suspension of Officers - Keeping Internal Signing powers and Power of Attorney of Officers in abeyance.

432 03/71 27.01.2014 Cancellation of specimen signatures.


449 03/73 06.02.2014 Staff - payment of Dearness Allowance for the months of February, March & April, 2014

456 03/74 12.2.2014 Minutes of the 93rd Industrial Relation Committee meeting held on 26.12.2013 at Head Office, Hyderabad.


460 03/76 14.02.2014 Provision of Leased Accommodation to Officers under Regulation 25 (2) of the Andhra Bank (Officers) Service Regulation, 1982 - Revision in the rental ceilings.

461 03/77 15.02.2014 Promotion of officers from Middle Management Grade Scale-III to Senior Management Grade Scale IV.

462 03/78 15.02.2014 Promotion of officers from Junior Management Grade Scale-I to Middle Management Grade Scale-II, Middle Management Grade Scale-II to Middle Management Grade Scale-III.



470 03/81 20.02.2014 Annual Performance Appraisal Report (APAR) formats for Officers.

475 03/82 25.02.2014 Change of Designations of Officers.

483 03/83 03.03.2014 Promotions from Clerical to Officer JMGS-I Cadre - Submission of applications – On line.

484 03/84 05.03.2014 Counting the temporary period of empanelled service for the purpose of payment of Gratuity.

486 03/85 05.03.2014 Sexual Harassment of women at workplaces - Constitution of Internal Complaints Committee as per the enactment “The Sexual Harassment of women at workplace (Prevention, Prohibition and Redressal) Act, 2013.

488 03/86 07.03.2014 Submission of Annual Performance Appraisal Reports of Officers for the year ending 31st March, 2014.


503 03/88 14.03.2014 Compulsory Retirement of Officers - Cancellation of Internal Signing Powers and power of Attorney.


505 03/90 14.03.2014 Revocation of suspensions.

394



520 03/92 27.03.2014 Revision of guidelines on Voluntary Contribution to PF.

521 03/93 27.03.2014 Sexual Harassment of women at workplaces - Gazette Notification of Government of India pertaining to the enactment “The Sexual Harassment of women at workplace (Prevention, Prohibition and Redressal) Act, 2013.

525 03/94 31.03.2014 Staff Loans - Renewal of Master Life Insurance Policy - Housing Loans and Vehicle Loans for the year 2014 - 2015 - Remittance of Premium.

Credit Card Division


155 05/01 17.07.2013 Launching “Titanium Credit Card” with Master Card International.

Stationery Department


159 07/01 18.07.2013 Stationery Department, Head Office - change of address.

Central Accounts Department


70 10/01 21.05.2013 Issuance of Certificate for tax deducted at source in Form No. 16 in respect of deduction of tax at source from salaries – Change in procedure.

104 10/02 20.06.2013 Instructions for Closing of Accounts for the quarter ending 30.06.2013.

109 10/03 21.06.2013 Income tax Amendment Rules – Revision in Forms 15G, 15H and other TDS related forms, returns and certificates.

215 10/04 20.08.2013 Online payment of TDS on Sale of property.

256 10/05 17.09.2013 Instructions for Closing of Accounts for the half year ending 30.09.2013.

384 10/06 21.12.2013 Instructions for Closing of Accounts for the period ending 31.12.2013.

436 10/07 29.01.2014 Deduction of Income Tax at source from salaries paid to employees-Financial Year 2013-14 (Assessment Year 2014-15).

457 10/08 12.02.2014 Deduction of tax at source on deposits under Section 194A of the Income tax Act -Irregularities observed - Non Deduction of TDS u/s 194A of the Income Tax Act, 1961 on the basis of Incorrect /

Incomplete Form No.15-G/15-H.

512 10/09 19.03.2014 Tax Deducted at Source (TDS) in respect of payment of interest on Deposits, Rents, Professional &Technical Services and other payments.

515 10/10 22.03.2014 Instructions for finalization of Annual Accounts for Financial Year 2013-2014 - Submission of Returns for the year ending 31st March 2014.

395

Legal Department Cir.No. Ref.No. Date Particulars

33 11/01 19.04.2013 Adoption of e-auctions for conducting Sale of Secured Assets under SARFAESI Act 2002 and RDDB Act 1993 – Intimating the details of the e-auction Service Providers empanelled for the purpose.

88 11/02 03.06.2013 CERSAI - Registration of charges of all subsisting transactions of Security Interest created on or before 31.03.2011 - Extension of time for registration till 30.06.2013.

106 11/03 20.06.2013 CERSAI-Levying of Service Tax on the registration of charges with CERSAI.

153 11/04 16.07.2013 The securitization and reconstruction of Financial Assets and enforce-ment of Security Interest (Central Registry) (Amendment) Rules 2013.

154 11/05 16.07.2013 The Debt Recovery Tribunals (Refund of Court Fee) Rules, 2013 - changes in the RDDB Act, 1993 procedures.

264 11/06 26.09.2013 Registration of Mortgages with CERSAI - The Securitization & Reconstruction of Financial Assets and Enforcement of Security Interest (Central Registry) (Amendment) rules 2013.

328 11/07 05.11.2013 Legal Audit of Title Documents in Large Value Loan Accounts.

361 11/08 03.12.2013 Revision of Registration Fee for registration of certain documents in the State of Andhra Pradesh.

368 11/09 09.12.2013 Settlement of claims in respect of missing persons in Uttarakhand Disaster.

403 11/10 06.01.2014 Guidelines for enforcement of Securities under the ‘Securitization and Reconstruction of Financial Assets & Enforcement of Security Interest Act, 2002 (SARFAESI)

452 11/11 07.02.2014 Legal Guardianship Certificate issued under the Mental Health Act, 1987 and National Trust for the welfare of persons with Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities Act, 1999.

487 11/12 06.03.2014 Registration of Mortgages with CERSAI – Registration of charges of all subsisting transactions of security interest created on or before 31.3.2011.

Investments and International Banking Cir.No. Ref.No. Date Particulars

41 15/01 30.04.2013 Empanelment of full fledged Money Changers (FFMCs) for picking up foreign currency notes - adding of M/s Weizmann Forex Limited, Bangalore.

42 15/02 30.04.2013 Revision of Interest Rates on FCNR (B) Deposits.



137 15/05 09.07.2013 Collection of Foreign Currency Instruments payable abroad through pooling centers.


396






355 15/11 29.11.2013 Revision of Interest Rates on FCNR (B) Deposits





Priority Sector & Planning - RP & D


03 19/01 01.04.2013 Priority Sector lending- Treatment of contingent liabilities- clarifications.

04 19/02 01.04.2013 Financing crop loans as per scale of finance.

10 19/03 05.04.2013 Capital investment Subsidy Scheme on Strengthening of Agricultural Marketing Infrastructure and Standardization (AMIGS).

11 19/04 06.04.2013 Gramin Bhandaran Yojana - Capital Investment Subsidy Scheme (CISS) for Construction/ Renovation of Rural Godowns- Multiple Godowns at the same Survey number.

16 19/05 09.04.2013 Observing “Rupay Kisan Card Fortnight from 15.4.2013 to 30.4.2013.

19 19/06 12.04.2013 NABARD (Warehousing) Scheme 2011-12 - Withdrawal of scheme.

25 19/07 16.04.2013 Kisan Chakra Scheme- Modification in existing guidelines.

29 19/08 18.04.2013 Revision in rates of interest on Agricultural Advances.

28 19/09 18.04.2013 Additional incentive subvention for short term production credit up to Rs 3.00 lakh provided to the farmers – Passing on the benefit to farmers on the day of full payment of loan.

31 19/10 19.04.2013 Revision of Collateral security norms under Agriculture.

32 19/11 19.04.2013 Recovery of overdue Agricultural Gold loans. Plan of Action.

34 19/12 24.04.2013 Financing Self Help groups – Guidelines.

51 19/13 09.05.2013 Priority Sector Lending -Targets and Classification - Revision of Limits.

59 19/14 13.05.2013 Vaddi Leni Runalu and Pavala Vaddi for crop loans disbursed from Kharif 2012 in the State of Andhra Pradesh-New Methodology for submission of claims.

72 19/15 22.05.2013 Agri Clinics and Agri Business Centers (ACABC) - Continuation of the Scheme for the financial year 2013-14.

84 19/16 01.06.2013 Capital Subsidy Scheme for Solar Lighting and Small capacity PV Systems and Scheme for promotion of Solar Water Heaters under Jawaharlal Nehru National Solar Mission (JNNSM) of the Ministry of New and Renewable Energy, GOI.

397


86 19/17 01.06.2013 SHG Bank Linkage Programme in A.P State - certain clarifications issued by SERP on Vaddi Leni Runalu (VLR) for Loans above Rs. 5.00 Lacs (Branches in A.P. only)

91 19/18 07.06.2013 Interest subvention scheme -2.00% interest subventions and 3% additional subvention for short term crop production credit in 2013-14.

101 19/19 18.06.2013 Pisciculture -Working capital limits allowed to Farmers on Un registered lease agreements-Revision in guidelines.

102 19/20 18.06.2013 Scheme for financing Dairy Agents - Extending the scheme to all parts of India.

105 19/21 20.06.2013 Produce loans under Kisan Sampathi scheme - Modification in existing guidelines.

116 19/22 26.06.2013 Dairy Entrepreneurship Development scheme (DEDS) - Continuation of the scheme for 2013-14.

122 19/23 29.06.2013 Implementation of Central sector scheme of capital investment subsidy for construction / renovation / expansion of Rural Godowns during the financial year 2013-14.

129 19/24 04.07.2013 Priority Sector Lending – Targets and Classification – Bank Loans to MFIs for on-lending- Amendment in income generation criteria.

138 19/25 09.07.2013 Master Circular on SHG-Bank Linkage Programme.

177 19/26 30.07.2013 Direct Benefit Transfer (DBT) Scheme - Seeding of Aadhaar Numbers of Customers - Acknowledgement to be issued and confirmation to be sent upon Aadhaar Seeding.

179 19/27 30.07.2013 Master Circular-Priority Sector Lending-Targets and classification.

186 19/28 31.07.2013 Master Circular-Guidelines for Relief Measures by Banks in Areas affected by Natural Calamities.

209 19/29 17.08.2013 Revised Kisan Credit Card Scheme -- Guidelines.

222 19/30 22.08.2013 Customization of Vaddileni Runalu & Pavala Vaddi scheme of Government of Andhra Pradesh; and, 3% additional incentive for Prompt payment by Government of India.

228 19/31 26.08.2013 RPDD – Interest subvention scheme for short term production credit.

241 19/32 06.09.2013 Scheme for financing Dairy Agents – Additional safeguards to ensure end use of funds lent.

254 19/33 17.09.2013 Interest subvention scheme – 2% interest subvention and 3% additional subvention for short term crop production credit in 2013-14.

260 19/34 23.09.2013 Interest subvention scheme 2013-14 - Passing of Entries for September 2013.

285 19/35 07.10.2013 Financial Inclusion - Conducting of FI Campaign from 15.10.2013 to 31.10.2013.

286 19/36 07.10.2013 Waiver of Processing Charges on Short Term Production Credit Limits (Crop Loans & Agril. Gold Loans) sanctioned to Farmers Service Co-operative Societies sponsored by our Bank for on-lending to its members.

288 19/37 08.10.2013 Financing Poultry–Insurance of Poultry/EMU birds– Revised guidelines.

398


296 19/38 17.10.2013 RPDD-Kisan Chakra Scheme-Special festive campaign till 31.01.2014-Reduction in rate of interest.

325 19/39 04.11.2013 Issuance of Rupay Kisan Cards to all the eligible Kisan Credit Card (KCC) holders.

326 19/40 05.11.2013 Repayment period for investment credit in Agricultural sector.

327 19/41 05.11.2013 Interest Subvention on Short term Crop Production Credit for the year 2012-13 – Clarifications.

333 19/42 12.11.2013 Recovery of over dues in agricultural advances.

336 19/43 13.11.2013 Capital Subsidy-cum-Refinance Scheme for Installation of Solar Off Grid and Decentralised application under Jawaharlal Nehru National Solar Mission (JNNSM) of the Ministry of New and Renewable Energy, GoI – Solar Water Heating System.

356 19/44 30.11.2013 Integration of Land Records with Banks in Andhra Pradesh State.

357 19/45 30.11.2013 Interest subvention scheme on short term crop production loans – monitoring of end-use of funds lent.

371 19/46 13.12.2013 Interest Subvention on short term crop production loans during 2013-14.

394 19/47 01.01.2014 Rural Warehousing – Lending against Negotiable Warehousing Receipts.

395 19/48 01.01.2014 Rural Warehousing – Accreditation of warehouses and registration with Ware Housing Development and Regulatory Authority (WDRA).

401 19/49 06.01.2014 SMS Push Alerts - Registration of all Agricultural Borrowal Accounts.

402 19/50 06.01.2014 Conversion of Agricultural land for Non - Agricultural purposes in the state of Andhra Pradesh.

411 19/51 11.01.2014 Relief measures by Banks in areas of Uttarakhand State affected by natural calamities - Reg

423 19/52 17.01.2014 Channel Financing arrangements with Dealers of M/s International Tractors (ITL) - Renewal of MOU for “SONILAKA” tractors.

428 19/53 25.01.2014 New Product - Gold Loans for agriculture purpose without interest subvention/additional interest subvention for prompt payment.

435 19/54 28.01.2014 Natural calamities -2013 - Notification of Mandals affected by Phailin Cyclone, Heavy rains and Floods from 08.10.2013 to 27.10.2013 in the state of Andhra Pradesh - Relief measures.

497 19/55 13.03.2014 Interest subvention and additional incentive subvention for short term production Credit upto Rs.3.00 Lakhs provided to the farmers - submission of audited statements for March, 2014.

508 19/56 18.03.2014 Revision of rates of interest on Agricultural Advances.

511 19/57 18.03.2014 Introduction of a New Scheme - AB Grama Kranthi Recurring Deposit Scheme (RDGFI) under Financial Inclusion.

399

Human Resources Dept (IR) Cir.No. Ref.No. Date Particulars

510 20/01 18.03.2014 Amendment to Regulation 50 (1) & 50 of Andhra Bank Employees Pension Regulations, 1995 and Amendment to Regulation 4 of the Andhra Bank Officer Employees’ (Acceptance of Jobs in Private Sector Concerns after Retirement) Regulations, 2000.

Vigilance Department Cir.No. Ref.No. Date Particulars

287 21/01 08.10.2013 Observance of “Vigilance Awareness Week” during the year 2013.

Credit Review & Monitoring Department Cir.No. Ref.No. Date Particulars

20 26/01 13.04.2013 Fixation of Hurdle Ratings for the accounts rated by External Rating Agencies.

21 26/02 13.04.2013 Continuance of existing all-in-cost ceilings for Trade Credits for Import into India up to 30.06.2013.

22 26/03 13.04.2013 Classification of Bank Guarantees as Financial and Performance.

24 26/04 15.04.2013 Joint Lending Arrangement – Revision of Guidelines.

49 26/05 07.05.2013 ECGC-Export Credit Insurance-ECIB (WTPC / WTPS) - Revision of guidelines.

63 26/06 15.05.2013 List of IBA recommended transport operators as on 31.03.2013.

69 26/07 21.05.2013 List of IBA recommended Transport Operators – Additions/ Renewals/ Withdrawals/ Non-renewals/ Changes from 01-04-2013 to 30-04-2013.

74 26/08 24.05.2013 Suggested Best Practices in Sanctioning and Monitoring of LC/BG Facilities – Revision of Policy Guidelines.

77 26/09 30.05.2013 Rupee Export Credit Interest Rates – Interest Subvention.

89 26/10 04.06.2013 Approved valuers as on 15.05.2013.

93 26/11 10.06.2013 Restructuring of Advances - Revision of Prudential Guidelines by RBI.

100 26/12 18.06.2013 Interest rates on Externally Rated Corporate Borrowal accounts.

107 26/13 20.06.2013 RBI guidelines on Import of Gold by Nominated Banks / Agencies.

108 26/14 21.06.2013 Exposure Ceilings to Single / Group Borrowers – Fixation of Ceilings for the financial year 2013-14.


140 26/16 10.07.2013 Definition of Infrastructure Lending – Additional Sub Sectors.


148 26/18 12.07.2013 Monitoring of Consortium accounts-Effectiveness of Regular Quarterly Meetings.

400


156 26/19 17.07.2013 Continuance of existing all-in-cost ceilings for Trade Credits for Import into India up to 30.09.2013.

157 26/20 18.07.2013 Reduction of Base Rate and BMPLR by 25 basis points w.e.f. 22.07.2013.

165 26/21 25.07.2013 Revision of Spreads for the advances under categories of MSME, CIFD/ CPCD and CRE.

188 26/22 01.08/2013 Post Shipment Export Credit – Obtaining Credit Reports on Overseas Buyers - Guidelines.

189 26/23 01.08.2013 Valuation of properties by approved valuers – Revision of guidelines for 2nd valuation.

190 26/24 02.08.2013 Submission and acceptance of Borrower-wise Credit information data in CIBIL and other Credit Information Companies – erroneous/ blank data available in the system - Need for updating the required information in customer master.

191 26/25 03.08.2013 Monitoring of Implementation of Projects – Revision of Policy guidelines on Appointment and Empanelment of Lenders’ Independent Engineers (LIE).

194 26/26 08.08.2013 Credit Management – LFAR observations - Compliance.

207 26/27 17.08.2013 List of IBA recommended Transport Operators Renewals/ Withdrawals/ Non-renewals/ Changes from 01-07-2013 to 31-07-2013.

208 26/28 17.08.2013 Increase of Base Rate and BMPLR by 25 basis points w.e.f. 19.08.2013.

220 26/29 22.08.2013 Revision of guidelines of Loan Policy on (1) Revalidation of lapsed sanctions and (2) Return of securities after closure of loan.

225 26/30 23.08.2013 Fixation of Sub Limit for Exposure to Renewable Energy Sector within Power Sector.

226 26/31 23.08.2013 Guidelines on Issue of Bank Guarantees with Automatic Self Renewal Clause.

236 26/32 02.09.2013 Rupee Export Credit- Increase in rate of interest Subvention for the specified sectors from 2% to 3% with effect from 01.08.2013

245 26/33 12.09.2013 Credit proposals relating to Steel/Auto sector – Administrative Clearance from Head Office.

246 26/34 12.09.2013 Revision of Delegated Powers to Branch Managers of Scale IV and Scale III.


284 26/36 07.10.2013 Continuance of existing all-in-cost ceilings for Trade Credits for Import into India up to 31.03.2014

294 26/37 15.10.2013 List of IBA recommended Transport Operators – Additions/ Renewals/ Changes from 01-09-2013 to 30-09-2013.

298 26/38 18.10.2013 Legal Audit of Title Documents in respect of Large Value Loan accounts of Rs.5 Cr and above.

401


346 26/39 22.11.2013 List of IBA recommended Transport Operators – Additions/ Renewals/ Withdrawals/ Non-Renewals from 01-10-2013 to 31-10-2013.

358 26/40 03.12.2013 Revised definition of Infrastructure Lending – Additional Sub Sectors.

366 26/41 09.12.2013 Revision of Guidelines on Loan Policy/ Delegation of Powers/ Credit Monitoring Policy.


383 26/43 20.12.2013 External Rating of Borrowal accounts – Extending penal provisions to the accounts with exposure of Rs.10Crore & above for non compliance.

386 26/44 23.12.2013 ECGC - Renewal of Export Credit Insurance for Banks (Whole turnover policy credit (ECIBC WT - PC)) & Export Credit Insurance for Banks (Whole Turnover Post Shipment Credit (ECIB-PS) for due period 01.07.2013 to 30.06.2014.

413 26/45 16.01.2014 Collection of Processing Charges on Restructured Borrowal accounts under CDR /Non CDR Mechanism.

414 26/46 16.01.2014 Caution against handing over of Bank documents to Borrowers.

422 26/47 17.01.2014 Computation of foreign currency component of export credit limit in foreign currency – Compliance to RBI guidelines.

425 26/48 18.01.2014 List of IBA recommended Transport Operators – Additions/Renewals from 01-12-2013 to 31-12-2013.

464 26/49 17.02.2014 Withdrawing of concessions sanctioned to a constituent upon invocation of Bank Guarantee/Devolvement of LC.

469 26/50 19.02.2014 Payment of Invoked Bank Guarantees – Reiteration of guidelines.

474 26/51 25.02.2014 Obtention of Property Statements – Reiteration of guidelines.

480 26/52 01.03.2014 List of IBA recommended Transport Operators – Additions/ Renewals/ Withdrawals/ Non-renewals from 01-01-2014 to 31-01-2014.

513 26/53 22.03.2014 Submission of credit proposals to SMECPCs - Revision of certain guidelines.

514 26/54 22.03.2014 Issue of ILCs through SFMS - Charges for transmitting messages through SFMS.

518 26/55 26.03.2014 List of IBA recommended Transport Operators – Additions/ Renewals/ Withdrawals/ Non-renewals from 01.02.2014 to 28.02.2014.

519 26/56 27.03.2014 RBI framework for Revitalising Distressed Assets in Economy – Submission of information on Large Credits - Submission of data on SMA status of accounts by Branches.

Corporate Planning Department Cir.No. Ref.No. Date Particulars

01 27/01 01.04.2013 1. Opening of Branches and Satellite Office during March 2013. 2. Shifting/ Conversion of branches.

02 27/02 01.04.2013 Cancelled

402


06 27/03 02.04.2013 Revision of Interest Rates on Domestic Term Deposits.

45 27/04 03.05.2013 1. Opening of Branches during April 2013; 2. Shifting of Branches.


66 27/06 17.05.2013 Delegation of Financial Powers for Revenue and Capital Expenditure – Revision.

75 27/07 29.05.2013 Special Campaign for mobilizing Savings Bank Deposits from 01.02.2013 to 31.03.2013 - Payment of incentives to eligible borrowers.


85 27/09 01.06.2013 Special Campaign for mobilizing SB Deposits from 01.06.2013 to 30.06.2013.

96 27/10 12.06.2013 Opening and Shifting of branches during May 2013.

125 27/11 02.07.2013 Branches opened and shifted during June 2013.


133 27/13 06.07.2013 Revision of Interest Rates on Term Deposits Under Non - Resident (External) Rupee Accounts (NRE Accounts).

169 27/14 27.07.2013 RD Plus Deposit Campaign from 01.08.2013 to 31.08.2013.

195 27/15 08.08.2013 Opening and Shifting of branches during July 2013.


216 27/17 20.08.2013 Formation of ‘Debt Restructuring & Monitoring Department’ at Head Office.

218 27/18 21.08.2013 Special Campaign for mobilizing SB Deposits from 22.08.2013 to 30.09.2013.

234 27/19 31.08.2013 RD Plus Deposit Campaign from 01.08.2013 to 31.08.2013 - extension up to 30.09.2013.

238 27/20 04.09.2013 Opening of branches during August 2013.


248 27/22 14.09.2013 Revision of Interest Rates on Term Deposits under Non-Resident (External) Rupee Accounts (NRE Accounts).


274 27/24 03.10.2013 Branches opened and shifted during September 2013


281 27/26 05.10.2013 New Deposit Scheme - “Navshakti Double” for 7 years 7 months.

282 27/27 05.10.2013 New Deposit Scheme - “Navshakti 90” - for 444 days.

283 27/28 05.10.2013 Navshakti Legue Competition - from 07.10.2013 to 16.11.2013.

311 27/29 26.10.2013 RD Plus Deposit campaign fro 01.08.2013 to 30.09.2013 - List of Top Performing Branches.

312 27/30 26.10.2013 Special Campaign for mobilizing SB Deposits from 22.8.2013 to 30.09.2013 - List of Top Performing Branches.

403



332 27/32 08.11.2013 Branches opened and shifted during October 2013.

349 27/33 23.11.2013 Deposit Policy of the Bank.


354 27/35 29.11.2013 CASA DRIVE CAMPAIGN from 02.12.2013 to 18.01.2014

360 27/36 03.12.2013 Printing of General Circulars - Reduction in number of copies.

363 27/37 04.12.2013 Branches opened and shifted during November 2013

364 27/38 09.12.2013 Service charges on SMS Alerts.

369 27/39 11.12.2013 Revision of service charges on Basic Banking Services.

390 27/40 31.12.2013 New Term Deposit Scheme - “AB Smart Choice” (unfixed deposit) for 7 to 179 days.


400 27/42 06.01.2014 Branches opened and shifted during December 2013.

407 27/43 07.01.2014 Allotment of Department Code to ‘KYC - AML Cell’ at Head Office.

409 27/44 08.01.2014 Growth in Savings Deposits - Clarion Call.

412 27/45 13.01.2014 Service charges on certain services - modifications.

421 27/46 17.01.2014 CASA drive Campaign from 02.12.2013 to 18.01.2014 - Extension upto 28.02.2014.

430 27/47 25.01.2014 Purchase of Cheques, Demand Drafts etc., at par for placing in Term Deposits - Discontinued.


437 27/49 31.01.2014 Revision of Rents on Safe Deposit Lockers.

445 27/50 05.02.2014 Branches opened, shifted and converted during January, 2014.

471 27/51 22.02.2014 Cash Incentive Scheme to Staff & Branch Managers F Y 2012-13.

472 27/52 22.02.2014 Revision of Interest Rates on Domestic Term Deposits

476 27/53 28.02.2014 TD Scheme - “AB Smart Choice” (Unfixed Deposit) for 7 to 179 days - Modifications.

478 27/54 28.02.2014 CASA Drive Campaign from 02.12.2013 to 28.02.2014 - Extension upto 29.03.2014.

482 27/55 01.03.2014 Branches opened and shifted during February 2014.

496 27/56 11.03.2014 Revision of Interest Rates on “AB Tax Saver” Deposit Scheme.

526 27/57 31.03.2014 Index to General Circulars issued during the financial year 2013 - 14.

404

Priority Sector & Planning Department - DGSS Cir.No. Ref.No. Date Particulars

08 28/01 02.04.2013 PMEGP-Extension of time for settlement of Margin Money subsidy claims in respect of projects sanctioned under PMEGP during the year 2012-13.

172 28/02 29.07.2013 Master Circular- Priority Sector Lending-Restructuring of SGSY as National Rural Livelihood Mission (NRLM) - Aajeevika.

174 28/03 30.07.2013 Master circular-Priority Sector Lending-Special Programmes – Swarna Jayanti Shahari Rozgar Yojana (SJSRY).

175 28/04 30.07.2013 Master circular on “Self Employment Scheme for Rehabilitation of Manual Scavengers” (SRMS) from the Ministry of Social Justice & Empowerment for rehabilitation of all the remaining scavengers and their dependents.

176 28/05 30.07.2013 Master circular-Priority Sector Lending-Credit facilities to Scheduled Castes (SCs) & Scheduled Tribes (STs).

178 28/06 30.07.2013 Master circular-Priority Sector Lending-Credit facilities to Minority Communities.

253 28/07 17.09.2013 PMEGP – Items banned by Govt. of India to automatically come under negative list of PMEGP Scheme.

259 28/08 23.09.2013 Interest Subsidy for Housing the Urban Poor (ISHUP)-Extension of the Scheme up to 30.09.2013.

305 28/09 21.10.2013 Extending Subsidy Support for NON-EI type of Loan Accounts.

324 28/10 04.11.2013 Differential rate of Interest (DRI) Scheme – Need for stepping up lending under the scheme.

335 28/11 13.11.2013 RPDD – Gramin Bhandaran Yojana – Capital investment subsidy for construction/ renovation of Rural Godown.

387 28/12 24.12.2013 Rajiv Rinn Yojana (RRY) for Housing the Urban Poor.

419 28/13 16.01.2014 Implementation of Rajeev Rinn Yojana (RRY).

498 28/14 13.03.2014 Self employment scheme for rehabilitation of Manual Scavengers (SRMS) - Revision of the scheme.

Official Language Department Cir.No. Ref.No. Date Particulars

14 32/01 08.04.2013 Use of Hindi - Annual Action Plan -2013-2014.

60 32/02 13.05.2013 Model Branch Scheme.

113 32/03 25.06.2013 List of words for display under "Learn a Hindi Word Everyday" - Scheme at every Office /Branch.

114 32/04 25.06.2013 List of Thoughts for display under "Thought for the Week" - Scheme at every Office/Branch.

115 32/05 25.06.2013 Compliance of OL Policy and Rules.

118 32/06 27.06.2013 Customer Service Committee Meetings.

199 32/07 13.08.2013 Hindi Day - 2013.

405


200 32/08 13.08.2013 Hindi Month - 2013 - All India Hindi Essay writing Competition.

211 32/09 19.08.2013 Master Cirular of Reserve Bank of India on Use of Hindi in Banks.

214 32/10 20.08.2013 Andhra Bank Rajbhasha Shield 2012-13.

237 32/11 03.09.2013 Issuing guidelines with immediate effect under Rajbhasha Model "Use of OL- Interaction - Meaningful Direction".

331 32/12 07.11.2013 OL Implementation- Model Branch Scheme.

365 32/13 09.12.2013 Timely submission of QPR regarding Progressive use of Hindi.

378 32/14 19.12.2013 List of Thoughts for display under "Thought for the Week" - Scheme at every Office/Branch.

379 32/15 19.12.2013 List of words for display under ‘Learn a Hindi word every day’ Scheme at every Office/Branch.

Customer Service Department Cir.No. Ref.No. Date Particulars

35 34/01 29.04.2013 Banking Codes and Standards Board of India – Codes of Bank’s Commitment to customers and Micro and small enterprises – Verification of adherence to codes by Banks.

65 34/02 16.05.2013 Delay in re-presentation of technical return charges and levy of charges for such returns.

94 34/03 11.06.2013 Payment of pension to the Central Government Pensioners - Continuation of either or survivor pension account after death of a pensioner.

161 34/04 20.07.2013 Master Circular on Customer Service in Banks issued by Reserve Bank of India.

166 34/05 25.07.2013 Master Circular on Disbursement of Pension by Agency Banks.

250 34/06 16.09.2013 Reserve Bank of India Annual Financial Inspection 2013 (observations) Instructions to be followed for rectification.

273 34/07 03.10.2013 Observance of “Customers” day - quick redressal of grievances of customers.

277 34/08 05.10.2013 Delivery of Gold Ornament immediately after repayment.

278 34/09 05.10.2013 Display of Deposit Interest Rates Boards at all the branches.

292 34/10 11.10.2013 Payment of pensions by Agency Banks - Entry of Life Certificate - Providing additional information.

317 34/11 28.10.2013 Greeting Cards to be sent on the occasion of Customers Birthday.

318 34/12 28.10.2013 Exit Interview with the customers who are closing the account with our Bank.

330 34/13 07.11.2013 Payment of pension to the Central Government Pensioners - Continuation of either or survivor pension account after death of a pensioner - Issuance of Pension Pay Slip.

406


334 34/14 12.11.2013 Introduction of the Scheme for payment of pension to postal pensioners through Nationalized Banks.

347 34/15 22.11.2013 Generating Advice/Letter to customers on Conversion of Account into Dormant.

490 34/16 07.03.2014 Banking Codes and Standards Board of India - Incognito visits by BCSBI Officials.

Department of Information Technology


56 35/01 11.05.2013 Guidelines to branches on ATM related issues - Reporting of Lost Card.

58 35/02 13.05.2013 Automated Data Flow from Banks to RBI (RBI ADF Project) - Gap data entry screens.

350 35/03 25.11.2013 List of Authorized Software in Bank.

SC & ST Cell


233 40/01 31.08.2013 Nomination of Chief Liaison Officer for the Scheduled Castes, Scheduled Tribes, Persons With Disabilities and Ex-Servicemen at Head Office, Hyderabad.

Recovery Management Division


43 45/01 03.05.2013 Non-discretionary and Non-discriminatory MSME OTS Scheme – One Time Settlement (OTS) Scheme for NPA/Technically Written off accounts of above Rs.2.00 lakhs & upto Rs.10 cr under Micro, Small & Medium Enterprises (MSME) Sector.

44 45/02 03.05.2013 Non-Discretionary and Non-Discriminatory Small Loans OTS Scheme – One Time Settlement (OTS) Scheme for Small NPA/ Technically Written Off Accounts (TWO) Of Rs. 2.00 Lakhs & below.

95 45/03 11.06.2013 Instructions for Generation, Verification, Certification & Submission of IRAC Returns for the Quarter ending June 30, 2013.

127 45/04 03.07.2013 Loan recovery and NPA Management Policy of the Bank - Revised.

145 45/05 11.07.2013 Master Circular on Identification of Willful Defaulters.

162 45/06 23.07.2013 Master Circular on Prudential Norms on Income Recognition, Asset Classification and provisioning pertaining to Advances.

242 45/07 10.09.2013 Instructions for Generation, Verification, Certification & Submission of IRAC Returns for the Quarter ending Sept 30, 2013.

269 45/08 01.10.2013 Non - Discretionary and Non - Discriminatory MSME OTS Scheme - one time settlement (OTS) Scheme for NPA/Technically written off accounts of above Rs. 2.00 Lacs and upto Rs. 10.00 Cr under Micro, Small & Medium Enterprises (MSME) sector - Extension of the scheme upto 31.12.2013.

407


270 45/09 01.10.2013 Non-Discretionary and Non-Discriminatory Small Loans OTS Scheme - One time settlement (OTS) scheme for small NPA / Technically written off Accounts (two) of Rs. 2.00 Lacs and below - extension of scheme upto 31.12.2013.

367 45/10 09.12.2013 Instructions for Generation, Verification, Certification & Submission of IRAC Returns for the Quarter ending December 31, 2013.

404 45/11 06.01.2014 1) Non-Discretionary and Non-Discriminatory Small Loans OTS Scheme for small NPA/ Technically written off Accounts (two) of Rs. 2.00 Lacs and below

2) Non - Discretionary and Non - Discriminatory MSME OTS Scheme for NPA/Technically written off accounts of above Rs.2.00 Lacs & upto Rs.10.00 Crore - extension of scheme upto 31.03.2014.

491 45/12 07.03.2014 Instructions for Generation, Verification, Certification & Submission of IRAC Returns for the year ending March 31, 2014.

Integrated Risk Management Department Cir.No. Ref.No. Date Particulars

147 48/01 12.07.2013 Housing Sector - New Sub Sector - Commercial Real Estate (Residential Housing) within Commercial Real Estate.

229 48/02 26.08.2013 Annual Financial Inspection/Long Form Audit Report - 2012-13 - observations.

370 48/03 12.12.2013 Change of name of SME Rating Agency of India Limited to SMERA Ratings Limited (SMERA).

Quality Assurance Department Cir.No. Ref.No. Date Particulars

27 49/01 17.04.2013 “If I were a CMD” - a staff suggestion competition.

83 49/02 01.06.2013 Opening of New Savings Bank (SB) Group of Accounts using Modified Account Opening Forms.

87 49/03 01.06.2013 Master Circular – Handling & Record Maintenance policy of the Bank.

275 49/04 04.10.2013 Settlement of Claims of Deceased Depositors - Simplification.

Marketing Department Cir.No. Ref.No. Date Particulars

47 51/01 06.05.2013 Housing Loans Liability Insurance – Inclusion of Joint Borrower.

68 51/02 20.05.2013 Sale of Gold Coins - Compliance with guidelines.

71 51/03 21.05.2013 AB Arogyadaan Scheme - Renewal of MOU - Insurance year 2013-14.

150 51/04 15.07.2013 OLTAS - Collection of Direct Taxes - Master Circular.

151 51/05 15.07.2013 Conduct of Government Business by Agency Banks - Payment of Agency Commission - Master Circular.

408


152 51/06 15.07.2013 Master Circular - Para Banking Activities.

163 51/07 23.07.2013 Introduction of Liability Insurance for Personal Loans, Clean Loans and Mortgage Loans.

198 51/08 12.08.2013 IFLIC - Change in guidelines on Liability Insurance HL/EL/VL/PL/CL/ML

210 51/09 17.08.2013 Abhaya Savings Bank Scheme - Renewal Policy with M/s United India Insurance Co. Ltd, for the Insurance year commencing from 01/09/2013 to 31/08/2014.

230 51/10 30.08.2013 IFLIC - Happy Family Programme - Commencing from 1st September, 2013 to 30th September, 2013.

235 51/11 02.09.2013 AB@ E-products campaign.

290 51/12 10.10.2013 Launch of “AB90” Campaign - 11th Oct’ 2013 to 19th Nov’ 2013.

302 51/13 21.10.2013 Kiddy Bank Scheme (Kids Khazana) - Renewal of Policy with M/s United India Insurance Co. Ltd., for the Insurance year 01.11.2013 to 31.10.2014.

303 51/14 21.10.2013 Abhaya Gold Savings Bank Scheme (ABG) - Renewal of Policy with M/s United India Insurance Co. Ltd for the Insurance Year Commencing from 01.11.2013 to 31.10.2014.

304 51/15 21.10.2013 Abhaya Savings Bank Plus Scheme - Renewal of Policy with M/s United India Insurance Co. Ltd for the Insurance Year 01.11.2013 to 31.10.2014.

338 51/16 14.11.2013 AB@E Products Campaign conducted from 1st Sept’ 2013 to 31st Oct’ 2013 - List of Top performing branches.

345 51/17 21.11.2013 Launch of IndiaFirst Simple Benefit Plan.

351 51/18 27.11.2013 AB JEEVAN ABHAYA SCHEME Renewal of Policy with M/s IndiaFirst Life Insurance Company Ltd for the Insurance Year commencing from 01.12.2013 to 30.11.2014

353 51/19 28.11.2013 Launch of AB Jeevan Abhaya ‘Plus’ Scheme.

377 51/20 17.12.2013 AB Saral Housing Loan - Expiry of Free Insurance Coverage - Procedure for Insurance Coverage for remaining tenure of Loan

426 51/21 18.01.2014 Launch of “BIMA UTSAV” Campaign – 20th January, 2014 to 25th February, 2014

466 51/22 18.02.2014 ICD/Pattabhi Agri Card Scheme - Renewal of Policy with M/s United India Insurance Company Limited for the Insurance Year Commencing from 21.02.2014 to 20.02.2015

467 51/23 18.02.2014 Entering of MoU with LIC of India for opening Current Accounts.

481 51/24 01.03.2014 Launch of “Dinner with CMD” Campaign - 1st March 2014 to 31st March 2014.

409

M S M E Department


64 52/01 15.05.2013 Rehabilitation of Sick Micro and Small Enterprises (MSE) – Enhancement of Discretionary powers to the field functionaries and change in processes.

98 52/02 15.06.2013 Structured Mechanism for monitoring the credit growth to the Micro, Small & Medium Enterprises (MSME) sector.

112 52/03 25.06.2013 Customer Service to Micro & Small Enterprises (MSE) applicants.

164 52/04 24.07.2013 Post sanction monitoring in case of Rice Mills – Conducting unit inspections.

187 52/05 01.08.2013 Master Circular on Lending to Micro, Small & Medium Enterprises (MSME) Sector.

212 52/06 19.08.2013 Credit Linked Capital Subsidy Scheme (CLCSS) for Technology Upgradation of Micro & Small Enterprises - Modifications to the scheme

224 52/07 23.08.2013 AB Priority Gold – lending under MSE (Priority) sector – Obtention of proof of activity and entering in GLB Head No. 54202 and 54381.

240 52/08 06.09.2013 Substitution of the term ‘Micro Enterprises ‘in place of ‘Tiny enterprises/ industries/ units’.

276 52/09 04.10.2013 CGTMSE – Information gap while submitting claims by Branches/ Zonal Offices.

295 52/10 17.10.2013 Reduction in rate of interest and waiver of processing charges on SRTO (MSME) loans w.e.f. 10.10.2013 – Special festive campaign till 31.01.2014

299 52/11 21.10.2013 Scoring Model for the purpose of entry level norm in case of new borrowal accounts with limits upto Rs.50.00 Lacs under MSME.

319 52/12 29.10.2013 Flow of credit to MSE sector – Performance reward in the form of CERTIFICATE for the branch.

323 52/13 01.11.2013 On line submission of Application w.e.f.01.10.2013 for claiming subsidy under Credit Linked Capital Subsidy Scheme (CLCSS) for Technology Up gradation of Micro & Small Enterprises.

393 52/14 31.12.2013 Priority Sector Lending under MSME – classification of lending under Medium Enterprises as Priority Sector.

398 52/15 02.01.2014 “Financing to MSEs (Micro and Small Enterprises) against property” - New Scheme.

405 52/16 07.01.2014 Modification in Credit Guarantee Scheme (CGS) of CGTMSE.

406 52/17 07.01.2014 Credit Guarantee Scheme of Credit Guarantee Fund Trust for Micro and Small Enterprises (CGTMSE) - Modification in the online NPA Updation form and claim lodgment form.

427 52/18 18.01.2014 Financing to Traders and MSE’s (Micro and Small Enterprises) against property- New Scheme- Strategies

444 52/19 05.02.2014 Some of discrepancies observed in On Line submission of application for claiming subsidy under CLCSS - for Technology up gradation of Micro & Small Enterprises.

410


479 52/20 01.03.2014 Simplification in Assessment of Working Capital limits up to Rs 6.00 crore to Micro, Small and Medium Enterprises (MSME).

485 52/21 05.03.2014 Credit facilities to GEMS & Jewellary accounts - Modifications in existing policy guidelines on Primary Security and Stock and Receivable Audit.

523 52/22 29.03.2014 Credit facilities to Micro and Small Enterprises - Collateral free upto Rs.10.00 Lakhs.

Retail Credit Department


13 53/01 06.04.2013 Housing and Car Loans - Continuation of Concessions offered under campaigns till 30.06.2013.

17 53/02 10.04.2013 Credit Risk Guarantee Fund Scheme (CRGFS) for Low Income Housing 2012—Introduced.

26 53/03 16.04.2013 Gold Loans - Fall in gold prices - Reduction of lending rate per gram – Precautionary measures.

52 53/04 09.05.2013 Risk Weight and Provisioning Norms for loans covered under Credit Risk Guarantee Fund Scheme (CRGFS) for Low Income Housing – RBI Guidelines.

53 53/05 09.05.2013 Loan Policy - Lending against Gold Coins issued by Our Bank/Other Banks.

97 53/06 15.06.2013 Loan Policy - Lending against gold bullion- Gold ETF and Gold Mutual Funds.

99 53/07 17.06.2013 MoHRD Central Scheme to provide Interest Subsidy on Education Loan taken by students from Economically Weaker Sections – List of Designated Income Certificate Issuing Authorities as on April 2013.

121 53/08 29.06.2013 Housing Loans and Car Loans - Continuation of Concessions offered under campaigns till 30.09.2013.

124 53/09 01.07.2013 Educational Loan Interest Subsidy claim for the year 2012-13 (i.e. from 1-4-2012 to 31-3-2013).

136 53/10 09.07.2013 Educational Loans – considering sanction of loans in non-accredited institutes – delegation of powers to zones for approving deviation.

168 53/11 27.07.2013 Educational Loans to students in Premier Institutes – Further concessions approved.

170 53/12 27.07.2013 RBI master Circular on Housing Finance.

239 53/13 05.09.2013 Retail Credit – (a)Enhancement of discretionary powers for sanction of loans under Retail Credit Products & (b) Revision of sub-ceilings for Clean Loans against Pension and Mortgage Loan.

247 53/14 14.09.2013 Extension of repayment term for Educational Loans as per provisions of Revised Model Educational Loan Scheme for Higher Education and Vocational Courses—Clarifications made.

258 53/15 21.09.2013 Implementation of Systems and Procedures Observations of Executives and Inspecting Officials during visits.

411


280 53/16 05.10.2013 Housing Loans and Car Loans - Continuation of Concessions offered under campaigns till 31.03.2014.

289 53/17 09.10.2013 Reduction in rates of interest and waiver of processing charges on various retail loans w.e.f. 10/10/2013 - Special festive campaign till 31.01.2014.

297 53/18 17.10.2013 Supplementary Claims - Interest subsidy on Educational Loans -Submission of left over/new claims pertaining to Financial Year 2012-2013 (i.e. from 01.04.2012 to 31.03.2013).

308 53/19 23.10.2013 World Habitat Day-2013 – Essay Competition.

340 53/20 18.11.2013 Supplementary Claims - Interest subsidy on Educational Loans -Submission of left over/new claims pertaining to Financial Year 2012-2013 (i.e. from 01.04.2012 to 31.03.2013).—Extension of time for submission of claims.

341 53/21 19.11.2013 AB Saral Housing Loan Scheme- Resetting of Interest Rates.

373 53/22 16.12.2013 Education loan interest subsidy claims -Inclusion of ineligible accounts.

381 53/23 19.12.2013 Adopting reprehensible practices in recovery of Educational Loans.

415 53/24 16.01.2014 Appointment of Gold Jewel Appraisers- Revised guidelines.

424 53/25 18.01.2014 Housing loans – Modifications to the guidelines for enrolling builders for financing Housing Loans in the project with tripartite agreement.

429 53/26 25.01.2014 Change in policy guidelines - loans repayable in Equated Monthly Installments (EMI).

431 53/27 27.01.2014 Non - Agricultural Gold Loans (NAGL) and AB Priority Gold Loans - Revised guidelines.

440 53/28 03.02.2014 Vehicle Loans, Clean Loans and Consumer Loans -- Continuation of concessions offered under Special Festive campaign till 31-03-2014.

441 53/29 03.02.2014 Education Loan- Studies Abroad - Irregularities in issuing Financial Capacity/Capability Certificate for submission to Foreign Universities

443 53/30 05.02.2014 Education loans to ISB students – Extension of concessions for the academic year 2014 - 15.

453 53/31 08.02.2014 Review and Monitoring Mechanism of Gold Loans.

454 53/32 12.02.2014 Education Loans-Studies Abroad for Primary Medical qualification - obtention of eligibility Certificate from Medical Council of India – Change of guidelines.

455 53/33 12.02.2014 Enhancement of Sanctioning Powers to ZLCC-A and ZLCC-B for Sanction of Clean Loans.

468 53/34 18.02.2014 Appointment of Housing Loan Counselors (HLC) for sourcing Housing Loan applications.

492 53/35 08.03.2014 Education Loans -Relief of interest outstanding component as on 31-12-2013 for Education loans sanctioned/availed upto 31-03-2009 and outstanding as on 31-12-2013.

522 53/36 28.03.2014 Education Loans – Reversal of accrued interest during moratorium period on account of Loan becoming NPA.

412

Operations Department Cir.No. Ref.No. Date Particulars

50 55/01 08.05.2013 Adhering to Know Your Customer (KYC) Norms, Anti Money Laundering (AML) Standards /Prevention of Money Laundering (PML) procedures for opening and operation of Accounts at Branches.

61 55/02 14.05.2013 Facility of Registration / Linking of Aadhaar Number to Bank Account.

67 55/03 17.05.2013 Crediting Interest on KTD and other Re-Investment term deposit schemes on a Quarterly basis instead of Half yearly basis.

73 55/04 23.05.2013 RBI - Clean Note Policy.

76 55/05 29.05.2013 Observing KYC/AML/PML Guidelines.

90 55/06 07.06.2013 Master Circular on “Know Your Customer (KYC) Norms”.

92 55/07 10.06.2013 Acknowledgement to depositors at the time of submission of Form 15G/ 15H.

119 55/08 27.06.2013 Frequent Dishonor of Cheques for Financial reasons.

130 55/09 05.07.2013 Introduction of Additional National Electronic Fund Transfer (NEFT) Settlement Batch at 8.00 AM.

131 55/10 05.07.2013 Detection and Reporting of counterfeit notes.

141 55/11 11.07.2013 Master Circular - Detection and Impounding of Counterfeit Notes.

142 55/12 11.7.2013 Master Circular - Facility for Exchange of Notes and Coins.

143 55/13 11.07.2013 Issuance of Computer Generated acknowledgement to Customers for Cash Receipts.

144 55/14 11.07.2013 Master Circular on the Scheme of Incentives and Penalties for bank branches including currency chests based on performance in rendering customer service to members of public.

167 55/15 25.07.2013 Collection of Donations from Public to Prime Minister’s National Relief Fund (PMNRF) due to Cloud Burst/Flood in Uttarakhand.

171 55/16 29.07.2013 Standardization and enhancement of Security features in Cheque Forms/Migrating to CTS2010 Standards.

184 55/17 31.07.2013 Detection and Impounding of Counterfeit Notes and Levying of penalty by RBI on deficiencies.

185 55/18 31.07.2013 Encouraging remittances through Mobile Banking - Immediate payment services (IMPS).

192 55/19 07.08.2013 Handling and Movement of Stationery Security Items at Branches.

219 55/20 22.08.2013 Generation, Verification and Preservation of Daily Reports - Monitoring of transactions, Maintaining secrecy of passwords by staff members.

221 55/21 22.08.2013 Distribution of Bank Notes and Coins - Review of Incentives and Penalties.

223 55/22 23.08.2013 RBI - Clean Note Policy.

227 55/23 24.08.2013 Providing full details of the deductees and quoting of correct PAN of the deductee.

232 55/24 30.08.2013 Cancelled.

251 55/25 16.09.2013 Staff Accounts - Passing of transactions in staff accounts.

413


255 55/26 17.09.2013 Half Yearly Closing of Accounts on 30.09.2013 - Declaration as a working day under NI Act, 1881.

261 55/27 24.09.2013 KYC/ AML guidelines - Beneficial Owners of Accounts.

265 55/28 28.09.2013 Elimination of Long Outstanding items in Sundry Debtors, Sundry Creditors, Sundry Suspense and Credit Receivable Accounts.

266 55/29 28.09.2013 Observing KYC/AML/CFT guidelines - Imposition of penalty by RBI for Non-Compliance of guidelines issued.

271 55/30 01.10.2013 AB INFI - net Internet Banking - Enabling Customer Centric Features, Enhancement of NEFT/RTGS per transaction limit, reduction in cooling period for payee addition and implementation of security controls.

272 55/31 01.10.2013 Issuance of Personalized Cards, Procedure for dispatch of Card and PIN, Issuance of RuPay Card Variants, charges for issue/reissue of card & PIN.

291 55/32 11.10.2013 Perpetuating Frauds posing as Executives - Hoax Calls.

293 55/33 11.10.2013 Foreign students studying in India – KYC procedure for opening of bank accounts.

306 55/34 22.10.2013 Pre 2005 Series of Bank Notes.

307 55/35 22.10.2013 Displaying KYC Details and PAN Number in Transaction Menu.

310 55/36 25.10.2013 Settlement of claims in respect of Missing Persons in Uttarakhand Disauster.

316 55/37 28.10.2013 Late Cash Payments against Cheques/Vouchers with out sufficient balances in accounts at Branches - Reiteration of guidelines.

320 55/38 30.10.2013 Introduction of Online opening of Savings Bank Account by prospective customers and online tracking there of.

362 55/39 04.12.2013 Delay in submission of TA Bills by Staff.

388 55/40 30.12.2013 Directions of the Standing Committee on Customer Service - Providing cash denominations of Customer’s choice.

389 55/41 30.12.2013 Stressed accounts: opening of current accounts out side consortium multiple banking arrangement (MBA).

397 55/42 02.01.2014 Foreign Remittance to customer accounts - KYC norm and exchange fluctuations.

399 55/43 04.01.2014 KYC/AML guidelines.

408 55/44 08.01.2014 Detection and Reporting of Counterfeit Notes.

410 55/45 09.01.2014 Bank accounts with other Banks by branches - Maintenance of minimum balances.

416 55/46 16.01.2014 Mobile Banking - Immediate Payment Services (IMPS) - TTD Launch

417 55/47 16.01.2014 Standing Instructions (SI) Module.

418 55/48 16.01.2014 Promoting transactions through Alternate Delivery Channels.

438 55/49 31.01.2014 Sharing of KYC Documents by Banks in Fraud Cases.

442 55/50 04.02.2014 Withdrawal of all old series of Banknotes issued prior to 2005.

414


446 55/51 06.02.2014 NEFT - Customer Service and Charges - adherence to procedural guidelines.

447 55/52 06.02.2014 Non- Deduction of TDS u/s 194A of Income Tax Act, 1961 on basis of Incorrect/Incomplete Form No. 15G/H - regarding.

448 55/53 06.02.2014 Need for improving transactions through Alternate Delivery Channels. 450 55/54 07.02.2014 ECS Outward Debits - collection of Loan Installments for our

Customers from Operative accounts maintained with other Banks. 451 55/55 07.02.2014 Introduction of Separate Clearing Session for Non CTS Cheques. 493 55/56 10.03.2014 Timely issue of TDS Certificate to customers. 494 55/57 10.03.2014 Election Expenditure Monitoring: Challenges in Intelligence Gathering

and Sharing. 495 55/58 10.03.2014 Crediting of Fixed Deposit interest to operative account of customer’s

choice. 499 55/59 14.03.2014 Issuance of VISA Platinum Debit Card (EMV Chip Based) modalities,

conditions and charges. 500 55/60 14.03.2014 Extending Locker Facility to Customers - Following laid down

procedures and guidelines. 501 55/61 14.03.2014 Relaxation of Locker parameters for Branches. 502 55/62 14.03.2014 New RTGS Payment System. 506 55/63 14.03.2014 Withdrawal of all old series of Banknotes issued prior to 2005. 507 55/64 14.03.2014 Facility for Exchange of Soiled Notes - at all branches. 516 55/65 24.03.2014 Disclosure of information on transactions in the accounts of customers

by Banks to the District Election Officers (DEOs) during election process.

517 55/66 25.03.2014 Acknowledgement of Nomination and indicating the Name of the Nominee in Pass Books/Term Deposit Receipts.

Small Corporate Department Cir.No. Ref.No. Date Particulars

135 61/01 09.07.2013 Credit exposure under Trade Finance segment. (Finance to Traders)

396 61/02 01.01.2014 “Financing to traders against property” - New Scheme.

KYC - AML Cell Cir.No. Ref.No. Date Particulars

459 65/01 13.02.2014 Identification of Non - Profit Organizations.

Government Business Cell Cir.No. Ref.No. Date Particulars

473 66/01 24.02.2014 Formation of Government Business Cell at Head Office

415

Index to Circulars issued during the financial year 2014-15 Department Wise C & IF Department


402 01/01 19.02.2015 Online tracking of loan applications pertaining to corporate credit departments.

Inspection & Audit Department Cir.No. Ref.No. Date Particulars

445 02/01 20.03.2015 Alerts from offsite monitoring cell – Implementation of new software.

Human Resources Department Cir.No. Ref.No. Date Particulars

012 03/01 15.04.2014 FABF Scheme – Particulars of members of the scheme who died in harness.


030 03/03 02.05.2014 Minutes of the 57th Joint Consultative Committee Meeting held on 25th Oct 2013 at Head Office, Hyderabad.

036 03/04 08.05.2014 Staff – Exercising outside influence for transfers/promotions etc.,


045 03/06 13.05.2014 Declaration of Banking Industry as a Public Utility Service under the provision of the Industrial Disputes Act, 1947.

046 03/07 14.05.2014 Staff – Payment of Dearness Allowance for the months of May, June & July’ 2014.

050 03/08 15.05.2014 New Holiday Home at Katra (Vaishnodevi, Jammu)


074 03/10 07.06.2014 Suspension of officers – keeping of internal signing powers and power of attorney of officers in abeyance.


076 03/12 07.06.2014 Dismissal/ Compulsory Retirement/ Termination of officers – cancellation of Internal Signing powers and Power of Attorney


078 03/14 07.06.2014 Revocation of Suspension of employees.


090 03/16 14.06.2014 Supply of uniforms and liveries to Security Guards – Revision.

101 03/17 25.06.2014 Minutes of the 94th Industrial Relations Committee meeting held on 25.03.2014 at Head Office, Hyderabad

416

Cir.No. Ref.No Date Particulars 118 03/18 14.07.2014 FABF Scheme – Particulars of members of the scheme who died in

harness.

133 03/19 22.07.2014 Cancellation of specimen signatures

139 03/20 23.07.2014 Staff – Payment of bonus for the year 2013 – 14.

158 03/21 02.08.2014 Staff – Payment of Dearness Allowance for the months of August, September & October 2014.

163 03/22 07.08.2014 Enhancement in the limit for reimbursement of subscription to News Paper to Award Staff members including Part Time Sweepers.

173 03/23 16.08.2014 Minutes of the 95th Industrial Relations Committee Meeting held on 21.06.2014 at Head Office, Hyderabad.



187 03/26 05.09.2014 Promotions from Sub-staff cadre to Clerical Cadre – Submission of applications.



198 03/29 17.09.2014 Minutes of the 58th Joint Consultative Committee Meeting held on 27th June, 2014 at Head Office, Hyderabad.

205 03/30 20.09.2014 Classification of Branches as on 31st March 2014

217 03/31 24.09.2014 ABEPF – Revision of Interest Rate on PF Contribution.

218 03/32 24.09.2014 FABF - Financial Aid to the bereaved families of Employees who died in harness, through voluntary contributions by the employees.

228 03/33 29.09.2014 Staff welfare schemes – reduction in the allocated Budget – Freezing/Modification of the existing Schemes.

230 03/34 30.09.2014 Posting matters pertaining to Bank in the Social Media.

231 03/35 30.09.2014 Suspension of Award Staff


233 03/37 30.09.2014 Compulsory Retirement/ Termination / Dismissal of officers – cancellation of Internal Signing powers and Power of Attorney

234 03/38 30.09.2014 Revocation of suspension of officers.

236 03/39 10.10.2014 Cancellation of Specimen Signatures

242 03/40 17.10.2014 Donation to Prime Minister’s Relief Fund in aid of people affected by floods in Jammu and Kashmir.

243 03/41 18.10.2014 Payment of conveyance allowance to Deaf & Dumb Employees at par with the Blind and Orthopedically Handicapped Employees.


417

Cir.No. Ref.No Date Particulars

245 03/43 20.10.2014 Donation to Andhra Pradesh State Chief Minister’s Relief Fund in aid of People effected by Cyclone in Vizag, Vijayanagaram and Srikakulam Districts of AP State.


250 03/45 27.10.2014 Scheme of Compassionate Appointments in the Bank.

255 03/46 30.10.2014 Minutes of the 59th Joint Consultative Committee Meeting held on 26th Sept, 2014 at Head Office.

256 03/47 30.10.2014 Revocation of suspension of officers.

257 03/48 30.10.2014 Compulsory Retirement/ Termination of officers – cancellation of Internal Signing powers and Power of Attorney


260 03/50 31.10.2014 Declaration of Banking Industry as a Public Utility Service under the provision of the Industrial Disputes Act, 1947.

273 03/51 08.11.2014 Staff – Payment of Dearness Allowance for the months of November, December 2014 and January 2015.




287 03/55 21.11.2014 Compulsory Retirement of officers – cancellation of Internal Signing powers and Power of Attorney.

288 03/56 21.11.2014 Revocation of Suspension of Officers.



319 03/59 09.12.2014 Settlement entered into with all India Andhra Bank Award Employees Union.




329 03/63 15.12.2014 Compulsory Retirement/ Termination of officers – cancellation of Internal Signing powers and Power of Attorney.



341 03/66 26.12.2014 Financial Assistance in the form of ‘Clean Loan – Flood Relief’ to the employees affected by ‘HUDHUD’ Cyclone and subsequent heavy rains in the state of Andhra Pradesh.

418


353 03/67 05.01.2015 Revision in Adhoc & Temporary incentives to officers posted to North Eastern Region.







368 03/74 17.01.2015 Minutes of the 97th Industrial Relations Committee Meeting held on 19.12.2014 at Head Office.

380 03/75 03.02.2015 Promotion of officers from MMGS-III to SMGS-IV.

381 03/76 03.02.2015 Promotion of officers from JMGS-I to MMGS-II and MMGS-II to MMGS-III.

388A 03/77 10.02.2015 Termination of Officers.

389 03/78 10.02.2015 Suspension of officers – keeping internal signing powers and power of attorney of officers in abeyance.

390 03/79 10.02.2015 Reinstatement of Award Staff in to Bank’s service.



399 03/82 18.02.2015 Staff – Payment of Dearness Allowance for the months of February, March and April 2015.

404 03/83 20.02.2015 Promotions from clerical to officer JMGS-I Cadre – submission of applications online.

406 03/84 21.02.2015 Deduction of Income Tax at source on the pension payments to our Ex-Staff Members.

418 03/85 04.03.2015 Minutes of the 60th Joint Consultative Committee Meeting held on 29th December, 2014 at Head Office, Hyderabad.

426 03/86 12.03.2015 Termination of Officers.

427 03/87 12.03.2015 Compulsory retirement of Award Staff.


429 03/89 12.03.2015 Suspension of officers – keeping internal signing powers and power of attorney of officers in abeyance.


441 03/91 19.03.2015 Joining of New Executive Director.

442 03/92 19.03.2015 Staff – Bringing outside influence for Transfers/Postings/Disciplinary Matters/ Appointments etc.,

419



449 03/94 24.03.2015 Settlement entered into with All India Andhra Bank Award Employees Union.

450 03/95 24.03.2015 Staff Loans – Renewal of Master Life Insurance Policy – Housing Loans and Vehicle Loans for the year 2014 – 15 – Remittance of Premium.

Credit Card Division


336 05/01 22.12.2014 Launching of AB VISA Signature Credit Card.


003 07/01 03.04.2014 Payorders Lost in Transit from No 762101 to 763100 of our Gangaghat Branch (2021) Unnau District UP Lucknow Zone.

079

07/02 09.06.2014 DDs from No AB/DD/CTS/E 93001 to 34000 and TDRs from No AB/ COM/ SNPS/2 507001 to 508000 lost in transit

Premises Department

020 09/01 19.04.2014 Policy for Hiring of Premises – Modifications to existing guidelines and revision of discretionary powers.

Central Accounts Department


023 10/01 21.04.2014 Courier Services – Renewal Agreements.

081 10/02 11.06.2014 Importance of Service Tax Collection on our Services and Payments of Service Tax on services availed by the Bank.

095 10/03 20.06.2014 Instructions for Closing of Accounts for the quarter ending 30.06.2014

203 10/04 20.09.2014 Instructions for Closing of Accounts for the half year ending 30.09.2014

225 10/05 27.09.2014 Courier Services – Renewal of agreements – amendments.

340 10/06 24.12.2014 Instruction for closing accounts for the period ending 31.12.2014

371 10/07 23.01.2015 Deduction of Income Tax at source from salaries paid to employees – Financial Year 2014-15 (Assessment Year 2015 – 16)

435 10/08 17.03.2015 Deduction of Tax at Source on deposits under Section 194A of the Income Tax Act – Form No 15-G/15-H Important changes made through the Finance Bill 2015.

446 10/09 23.03.2015 Instructions for finalization of Annual Accounts for Financial Year 2014-15 - Submission of Returns for the year ending 31st March 2015.

420

Legal Department


068 11/01 31.05.2014 Master Circular – Mortgages – creation and safeguards to be adopted.

140 11/02 23.07.2014 Registration of Mortgages with the Central Registry of Securitization, Asset Reconstruction and Security Interest of India (CERSAI) under the SARFAESI Act.

164 11/03 08.08.2014 Registration of Mortgages with CERSAI – Levying of additional fees in case of delay in Filing particulars of security interest/ securitization/ asset reconstruction.

191 11/04 10.09.2014 Registration of Mortgages with Central Registry of Securitization Asset Reconstruction and Security Interest of India (CERSAI).

195 11/05 11.09.2014 Legal Audit of Title Documents in Large Value Accounts.

339 11/06 22.12.2014 Levying of Additional Fees and penalties by CERSAI for delay in registration of the mortgages with Central Registry (CERSAI).

348 11/07 02.01.2015 Adoption of e-auctions for conducting sale of Secured Assets under SARFAESI Act 2002 and RDDB Act 1993–Intimating the updated contact details of the e-auction Service Providers empanelled for the purpose.

372 11/08 27.01.2015 Filing of old entries on CERSAI Portal – Levying of additional fees and penalties by CERSAI for delay in registration of the mortgages.

395 11/09 12.02.2015 Accuracy of Data while filing / Registration of Mortgages with CERSAI – levying of fine on delay in filing of ‘Satisfaction of Charge’ with CERSAI.

423 11/10 10.03.2015 SARFAEST Act 2002 – Guidelines on enforcement of the Secured Asset under SARFAESI.

Investment & International Banking Cir.No. Ref.No. Date Particulars

024 15/01 21.04.2014 Empanelment of full-fledged money changers (FFMCs) for picking up Foreign Currency Notes.

029 15/02 30.04.2014 Revision of interest rates on FCNR (B) deposits.






259 15/08 31.10.2014 Revision of interest rates on FCNR (B)/RFC deposits.

269 15/09 07.11.2014 Revision of interest rates on FCNR (B)/RFC Deposits.

277 15/10 10.11.2014 USD Cash Letter Arrangement

303 15/11 29.11.2014 Revision of interest rates on FCNR (B)/RFC Deposits.


421




454 15/15 27.03.2015 Speed Remittance facility under Rupee Drawing Arrangement with Exchange House – Procedure to be followed in Branches.

455 15/16 27.03.2015 Empanelment of Authorized Money Changers for picking up Foreign Currency Notes.


Priority Sector & Planning - RPDD

Cir.No. Ref.No. Date Particulars 004 19/01 04.04.2014 Implementation of National Pension System – Corporate Model under

NPS All Citizen Model (UOS) schemes in our Bank.

005 19/02 04.04.2014 Implementation of National Pension System – NPS Lite (Swavalamban) scheme in our Bank.

025 19/03 28.04.2014 Observing “Rupay Kisan Card Month” from 02.05.2014 to 31.05.2014.

037 19/04 08.05.2014 Verification of Revenue Land Records Certification by Branches and Zonal Offices.

042 19/05 12.05.2014 Agricultural Credit flow – monitoring of information through Service Area Monitoring and information System.

043 19/06 12.05.2014 Issuance of Rupay Kaisan Cards to all the eligible Kisan Credit Card (KCC) Holders - objectives and features.

051 19/07 16.05.2014 Agriculture Lending– Road Map for 2014–15 Meeting of Commercial Banks on 15th April 2014 at NABARD, Mumbai – Action Points

063 19/08 29.05.2014 Management Information System – MIS Codes relating to Agriculture Advances.

091 19/09 17.06.2014 Guidelines on submission of Crop Insurance declarations to Zonal Office and AIC of India.

100 19/10 21.06.2014 Capital Investment Subsidy scheme for commercial production of units of Organic Inputs under National Project on Organic Farming.

121 19/11 16.07.2014 Timely recycling of funds in Agriculture Credit for better profitability by maintaining the “Connect” with the farming community.

122 19/12 16.07.2014 Capital Subsidy Scheme for Solar Photo – Voltaic Lighting System and small capacity PV Systems under Jawaharlal Nehru National Solar Mission (JNNSM) of the Ministry of New and Renewable Energy, GOI – Modifications.

131 19/13 21.07.2014 Equity Grant Fund (EGF) and Credit Guarantee Fund Scheme for Farmer Producer Companies (CGFFPC)

134 19/14 22.07.2014 Gold Loans for Agricultural Purpose – Comprehensive guidelines.

135 19/15 22.07.2014 Master Circular – Priority Sector Lending – Targets and Classification.

136 19/16 22.07.2014 Master Circular – Guidelines for Relief Measures by Banks in areas affected by Natural Calamities.

422

Cir.No. Ref.No. Date Particulars 143 19/17 25.07.2014 Dairy Entrepreneurship Development Scheme (DEDS) - Continuation of

the Scheme for the financial year 2014-15.

146 19/18 28.07.2014 Revised General Credit Card (GCC) Scheme.

149 19/19 30.07.2014 Interest subvention scheme -2.00% interest subventions and 3% additional subvention for short term crop production credit in 2014-15.

174 19/20 18.08.2014 Interest subvention scheme 2014 – 15 - 2.00% interest subventions and 3% additional subvention for short term production loans allowed for allied activities of Agriculture including Pisciculture.

175 19/21 18.08.2014 Issuance of Rupay Kisan Cards to all the eligible Kisan Credit Card (KCC) holders – Coverage of Insurance under NPCI (National Payments Corporation of India).

193 19/22 11.09.2014 Agricultural Gold Loans both with and without interest subvention (GL Subhead code 54200 & 54203) – Maximum aggregate per borrower limit restricted to Rs. 1.00 Lac.

210 19/23 22.09.2014 Our new product “Andhra Bank Kisan Vaani” -Transfer of Technology to the farmers in association with IFFCO KISAN SANCHAR LIMITED (IKSL)

215 19/24 24.09.2014 Interest subvention scheme 2014–15, passing of entries for Sept, 2014.

220 19/25 25.09.2014 Restructuring of Swarna Jayanti Shahari Rozgar Yojana (SJSRY) as National Urban Livelihood Mission.

265 19/26 03.11.2014 Natural calamity in the state of Jammu & Kashmir during 2014 – Special relaxations/ Dispensations.

266 19/27 03.11.2014 Finance to Orange Cultivation Scheme being implemented by National Horticulture Board (NHB).

276 19/28 10.11.2014 RPDD – Interest subvention scheme for short term production credit.

297 19/29 26.11.2014 Financing of Joint Farming Groups of “Bhoomi Heen Kisan”.

301 19/30 28.11.2014 Channel financing arrangement with dealers of M/s International Tractors Limited (ITL) – Renewal of MOU for “SONALIKA” tractors.

305 19/31 04.12.2014 Desk Guide for Agriculture Finance.

332 19/32 16.12.2014 Pradhan Mantri Jan Dhan Yojana (PMJDY) – AB Grama Kranthi Savings account – Discontinuation of Inbuilt Overdraft.

335 19/33 20.12.2014 Enhancement of Agricultural Gold Loan Limit from Rs. 1.00 lacs to Rs. 3.00 lacs per farmer.

338 19/34 22.12.2014 MOU with Central Warehousing Corporation - Finance to farmers and others against warehouse receipts issued by CWC.

343 19/35 26.12.2014 Interest Subvention scheme for Kisan Sampathi & restructured (CCATL) loans for loans disbursed during 2014 – 15.

384 19/36 09.02.2015 Dispensing with No Due Certificate for lending by Banks.

400 19/37 19.02.2015 Agricultural Gold Loans – Special Campaign.

413 19/38 28.02.2015 Priority Sector Lending – Targets and clarification – overdraft in PMJDY Accounts.

425 19/39 12.03.2015 MNRE, GoI Scheme for installation of Solar Photovoltaic water pumping systems for irrigation purpose.

423

Cir.No. Ref.No. Date Particulars 436 19/40 18.03.2015 Priority Sector Lending – Persons with Disabilities (PWD) – Inclusion

under Weaker Sections. 437 19/41 18.03.2015 Interest subvention and Vaddileni runalu/ Pavala vaddi for short term

production credit up to Rs 3.00 Lakhs provided to the farmers – Submission of audited statements for March 2015.

458 19/42 28.03.2015 Financial Inclusion - Single Bank Account instead of Multiple Bank Accounts – Regarding DBT Transactions.

Vigilance Department 016 21/01 16.04.2014 Submission of Annual statement of Assets & Liabilities by Officer staff

as on 31.03.2014 058 21/02 22.05.2014 Preventive vigilance inspections.

Security Department 132 22/01 22.07.2014 Review of procedure for safe keeping of Gold Ornaments in branches.

Priority Sector & Planning Department - Lead Bank 027 23/01 29.04.2014 ‘Kisan Vignan Vedika’ – a Telugu magazine published by our Bank –

Contribution of articles for the magazine.

Credit Monitoring & Review Department Cir.No. Ref.No. Date Particulars

009 26/01 10.04.2014 RBI framework for Revitalizing Distressed Assets in Economy Guidelines on Joint Lenders’ Forum (JLF) & Corrective Action Plan.

011 26/02 12.04.2014 Dealings of Bank Officials with Borrowers – Need for avoiding oral communications.

017 26/03 16.04.2014 Withdrawing concessions sanctioned to a constituent upon limits falling due for renewal.

021 26/04 19.04.2014 Continuance of existing all-in-cost ceilings for Trade Credits for Import into India up to 30.06.2014

026 26/05 28.04.2014 Guidelines on obtaining attested copies of documents from Borrowers. 049 26/06 15.05.2014 List of IBA Recommended Transport Operators as on 31.03.2014. 053 26/07 20.05.2014 ECGC – Suspension of Cover for Gems, Jewellery and Diamonds

Sector under Export Credit Insurance for Banks (Whole Turnover Packing Credit (ECIB (WT-PC)) & Export Credit Insurance for Banks (Whole Turnover Post Shipment Credit (ECIB-PS)) and Single Exporter Exposure Norms.

054 26/08 20.05.2014 Scheme for Financing Small and Medium Builders for construction of residential and commercial complexes under Commercial Real Estate sector (CRE) up to Rs. 5 cr against semi urban and urban properties.

082 26/09 11.06.2014 Policy guidelines on Issue of Letter of Comfort (LoC)/Letter of Undertaking (LoU) Guarantee - Reiteration of guidelines.

087 26/10 13.06.2014 Issue of Bank Guarantee/Standby LC favoring Nominated Banks for availing Gold (Metal) Loan by our constituents who are domestic Jewellery manufacturers/ Jewellery manufacturer exporters – Additional Guidelines.

424

Cir.No. Ref.No. Date Particulars 092 26/11 17.06.2014 Practice of engaging arrangers in availing of loans from bank -

Reiteration of Guidelines.

094 26/12 20.06.2014 List of IBA Recommended Transport Operators - Additions/Renewals/ Withdrawals/ Non-Renewals/ Changes from 01.04.2014 to 31.05.2014.

099 26/13 20.06.2014 Bank Guarantees – Reversal of Expired Bank Guarantees – Reiteration of Guidelines.

111 26/14 04.07.2014 Conducting Due Diligence for new borrowal accounts of Rs. 1 cr and above – Empanelment of External Agencies for conducting Due Diligence.

114 26/15 09.07.2014 Bank Guarantees issued in favour of President of India Addressing letters to Beneficiaries – Precautions.

120 26/16 16.07.2014 List of IBA recommended Transport Operators - Additions/Renewals/ Withdrawals/Non-renewals from 01.06.2014 to 30.06.2014.

125 26/17 18.07.2014 RBI framework for Revitalizing Distressed Assets in Economy Identification of Non Co-operative Borrowers.

137 26/18 22.07.2014 Payment of Invoked Bank Guarantees - Revision in procedure for debiting Invoked Bank Guarantee amount.

138 26/19 22.07.2014 Revision of Guidelines on Loan Policy / Delegation of Powers.

157 26/20 02.08.2014 Credit Monitoring Policy - Monthly Credit Monitoring Report (MCMR) - Revision in reporting.

159 26/21 04.08.2014 Conducting Due Diligence for new borrowal accounts of Rs. 1 cr and above - Empanelment of External Agencies for conducting Due Diligence.

177 26/22 20.08.2014 Monthly Identification of NPAs - Concept of SMA-O, SMA-I and SMA-2 - Monitoring of PNPA accounts – Reiteration of guidelines.

179 26/23 23.08.2014 Project Implementation & Restructuring of Advances – Shifting of DCCO – Clarifications.

180 26/24 23.08.2014 List of IBA Recommended Transport Operators - Additions/Renewals/ Withdrawals/ Non-Renewals from 01.07.2014 to 31.07.2014.

199 26/25 18.09.2014 Monitoring of LC and BG Portfolio – Reiteration of Guidelines

201 26/26 18.09.2014 Extending credit facilities for adjusting existing over dues.

209 26/27 22.09.2014 Continuance of existing all-in-cost ceilings for Trade Credits for Import into India up to 31.12.2O14

212 26/28 23.09.2014 Projects under Implementation - Shifting of DCCO- Financing cost overruns'

221 26/29 25.09.2014 SOD to Commission Agents – Modifications.

237 26/30 10.10.2014 Processing Charges on working capital limits - Removal of cap on maximum amount of processing charges for New Borrowal Accounts,

240 26/31 16.10.2014 Projects Loans - Guidelines for refinancing of Project Loans.

249 26/32 25.10.2014 Review /Renewal of Borrowal Accounts – Quick Review – Revision of format of quick review.


425

Cir.No. Ref.No. Date Particulars 283 26/34 17.11.2014 RBI framework for Revitalizing Distressed Assets in Economy

Modifications Guidelines on Joint Lenders’ Forum (JLF) & Corrective Action Plan (CAP).

293 26/35 24.11.2014 List of IBA Recommended Transport Operators - Additions/Renewals/ Withdrawals/ Non-Renewals/ Changes from 01.08.2014 to 30.09.2014.

296 26/36 25.11.2014 Credit Management – LFAR Observations – Compliance. 306 26/37 04.12.2014 List of IBA Recommended Transport Operators - Additions/Renewals/

Withdrawals/ Non-Renewals from 01.10.2014 to 31.10.2014. 312 26/38 06.12.2014 Cancelled. 333 26/39 17.12.2014 a) Accessing CIBIL Consumer Reports - Guidelines on accessing CIBIL

Trans Union (TU) Score - Fixing of minimum scores. b) Fees to be charged for CIRs drawn.

334 26/40 17.12.2014 Implementation of Structured Financial Messaging System (SFMS) - Stopping negotiation of physical LCs.

344 26/41 29.12.2014 ECGC – Renewal of Export Credit Insurance for Banks (Whole Turnover Packing Credit (ECIB (WT – PC)) & Export Credit Insurance for Banks (Whole Turnover Post Shipment Credit (ECIB – PS)) for the period 01.07.2014 to 30.06.2015.

357 26/42 07.01.2015 Monitoring of working capital accounts routing of turnover by borrowers 398 26/43 16.02.2015 Credit proposals relating to Steel/Auto sector- Administrative Clearance

from Head Office. 408 26/44 26.02.2015 List of IBA Recommended Transport Operators - Additions/Renewals/

Withdrawals/ Non-Renewals. 409 26/45 26.02.2015 Treating Rawa Mills on par with Rice Mills and Dall Mills for the purpose

of charging rate of interest. 447 26/46 23.03.2015 Loan Policy guidelines -Delegation of Powers – Revised guidelines on

'exercising delegated powers in respect of borrowers whose group accounts are reported as SMA-2'.


460 26/48 31.03.2015 Loan Policy – Modification of guidelines on 1. Finer Rate of Interest & concessions in processing charges etc., 2. Financial Ratios, Cash Accounts & Profitability and 3. Disbursement of Loan.


001 27/01 01.04.2014 Branches opened and shifted during March 2014

015 27/02 15.04.2014 Quality CASA Drive – from 15.04.2014 to 30.06.2014

018 27/03 16.04.2014 Cancelled

031 27/04 02.05.2014 Reorganization of Zones.

056 27/05 22.05.2014 Revision of interest rates on Domestic Term Deposits.

426

Cir.No. Ref.No. Date Particulars 057 27/06 22.05.2014 CASA drive campaign from 02.12.2013 to 29.03.2014 – list of Zones /

Branches eligible for incentive. 097 27/07 20.06.2014 Service charges – Levy of Penal charges on Non- Maintenance of

minimum balance in Inoperative Accounts. 105 27/08 01.07.2014 Branches opened and shifted during first quarter of 2014 - 15 109 27/09 03.07.2014 Revision of Interest Rates on Term Deposits under Non-Resident

(external) Rupee Accounts (NRE Accounts) 112 27/10 07.07.2014 Prohibition against opening of Savings Bank Accounts. 113 27/11 07.07.2014 Reorganization of Zones – opening of 9 New Zonal Offices. 124 27/12 18.07.2014 Payment of Interest on overdue Term Deposits and matured term

deposits. 142 27/13 24.07.2014 Capital Gains Account Scheme -1988 – Acceptance of Deposits. 147 27/14 30.07.2014 Launching of a new current deposit scheme – “AB EMARALD” current

deposits. 148 27/15 30.07.2014 Launching of two new savings bank deposit schemes “AB SB

DIAMOND” and “AB SB PREMIUM”. 161 27/16 05.08.2014 Branches opened and shifted during July 2014. 162 27/17 07.08.2014 Revision of Interest Rates on Domestic Term Deposits. 184 27/18 30.08.2014 Foreign Inward Remittances – Need for creating customer delight. 185 27/19 02.09.2014 Branches opened and shifted during August 2014. 192 27/20 10.09.2014 Improving E-Transactions through Alternate Delivery Channels. 202 27/21 19.09.2014 AB Emerald Current Deposit Revised Circular. 207 27/22 22.09.2014 Improving CASA THROUGH Shop to Shop Marketing of premium

CASA & Credit Products. 226 27/23 27.09.2014 Quality CASA drive campaign from 15.04.2014 to 30.06.2014 – List of

Zones/Branches eligible for certificate of appreciation letters. 235 27/24 09.10.2014 Branches opened and shifted during September 2014. 241 27/25 16.10.2014 Collection of Remittance/Donation from General Public and

organization to CM Relief Fund (AP Cyclone Relief) a/c 251 27/26 28.10.2014 The depositor Education and Awareness Fund Scheme 2014 – Section

26A of Banking Regulation Act, 1947 – Guidelines. 252 27/27 28.10.2014 Revision of interest rates on Domestic Term Deposits. 264 27/28 03.11.2014 Branches opened and shifted during October 2014. 267 27/29 05.11.2014 Revision of Interest Rates on Term Deposits under Non-Resident

(External) Rupee Accounts (NRE Accounts). 278 27/30 13.11.2014 Shop to Shop Marketing – Extension of campaign. 281 27/31 15.11.2014 Precautions to be taken for minimizing unclaimed deposits. 292 27/32 22.11.2014 Reorganization of Warangal Zone. 300 27/33 28.11.2014 Revision of Interest Rates on AB Tax Saver Deposit Scheme and also

amount of Deposit under the scheme. 304 27/34 03.12.2014 Branches opened and shifted during November 2014.

309 27/35 05.12.2014 Revision of interest rates on Domestic Term Deposits.

427

Cir.No. Ref.No. Date Particulars 316 27/36 08.12.2014 Revision of Interest Rates on Term Deposits under Non-Resident

(external) Rupee Accounts (NRE Accounts).

321 27/37 10.12.2014 Shop to Shop Marketing – Extension of campaign.

349 27/38 03.01.2015 Branches opened and shifted during December 2014.

392 27/39 11.02.2015 Branches opened during January 2015.

419 27/40 05.03.2015 Branches opened and shifted during February 2015.

433 27/41 16.03.2015 Levy of charges for closing a current account or savings bank account if the customer wants to close the account within 14 days of 1st deposit into account.

Priority Sector & Planning - DGSS

Cir.No. Ref.No. Date Particulars 019 28/01 17.04.2014 National Rural Livelihood Mission (NRLM) – Aajevika – Interest

Subvention Scheme.

044 28/02 13.05.2014 PME GP – Withdrawal of exemption of completion of EDP Training within a period of 12 months from the date of release of 1st installment of the loan.

320 28/03 10.12.2014 Prime Minister Employment Guarantee Programme (PMEGP) – Priority to SCs and STs and weaker sections etc.,

387 28/04 10.02.2015 National Rural Livelihood Mission (NRLM) – Activities to be followed in the branches for the effective implementation of the scheme.

388 28/05 10.02.2015 Involving MPs/ MLAs in all functions conducted by Banks in the Districts.

Official Language Department Cir.No. Ref.No. Date Particulars

007 32/01 07.04.2014 Use of Hindi – Annual Action Plan 2014 – 2015.

088 32/02 13.06.2014 List of Words for display under "Learn a Hindi Word Everyday" - Scheme at every Office/Branch.

089 32/03 13.06.2014 List of Thoughts for display under "Thought for the Week" - Scheme at every Office/ Branch

169 32/04 13.08.2014 Hindi Day – 2014.

170 32/05 13.08.2014 HINDI MONTH – 2014 All India Hindi Essay writing Competition.

284 32/06 20.11.2014 OL Implementation – Model Branch Scheme.

290 32/07 22.11.2014 Andhra Bank Rajbhasha Shield – 2013 - 14.

308 32/08 05.12.2014 List of words for display under “Learn a Hindi Word Every Day” Scheme at every office/branch.

315 32/09 08.12.2014 List of thoughts for display under “Thought for the week” scheme at every office/branch.

428

Customer Service Department Cir.No. Ref.No. Date Particulars

028 34/01 29.04.2014 Code of Bank's commitment to customers and Micro and Small Enterprises - Rating of Member banks on implementation of codes - Creating awareness and reporting the Implementation of codes.

108 34/02 03.07.2014 Redressal of Customer Grievances and complaint – chief customer service officer/ Internal Ombudsman

171 34/03 13.08.2014 Master circular on Customer service in Banks issued by Reserve Bank of India.

186 34/04 03.09.2014 Return of cheques for non maintenance of minimum balance.

270 34/05 07.11.2014 Customer Service – Compliance of RBI Guidelines by Banks.

313 34/06 08.12.2014 Policy on Collection of cheques/Instruments – Amendment.

314 34/07 08.12.2014 Grievance Redressal Policy – Amendment.

356 34/08 07.01.2015 Code of Bank’s Commitment to customers and Micro and Small Enterprises – Verification of Adherence to codes by Banks.

422 34/09 10.03.2015 Half yearly meeting of principal Nodal Officers of Banks for half year ended December 2014 – Minutes.

434 34/10 17.03.2015 Adoption of updated Citizen’s Charter.

Department of Information Technology Cir.No. Ref.No. Date Particulars

085 35/01 12.06.2014 Opening of new branches – providing timely information.

156 35/02 31.07.2014 Guidelines on Information Security.

188 35/03 05.09.2014 Guidelines on Bio-Metric Authentication Solution.

216 35/04 24.09.2014 Computer Hardware at branches, Zonal Offices, other administrative offices and departments at Head Office – Procurement, Maintenance & Disposal.

324 35/05 12.12.2014 List of Authorized Software in Bank.

444 35/06 20.03.2015 Circular on Anti-Virus and USB Access in PCs.

SC & ST Cell Cir.No. Ref.No. Date Particulars

093 40/01 17.06.2014 Nomination of Chief Liaison Officer for Other Backward Classes at Head Office, Hyderabad.

337 40/02 22.12.2014 Chief Liaison Officer for Other Backward classes at Head Office.

369 40/03 20.01.2015 Chief Liaison officer for Scheduled Castes, Scheduled Tribes, Persons with Disabilities and Ex-Servicemen at Head Office

429

Recovery Management Department Cir.No. Ref.No. Date Particulars

040 45/01 10.05.2014 Non- discretionary and Non- discriminatory Small Loans OTS Scheme – Modified One Time Settlement (OTS) Scheme for Small NPA/Technically Written Off Accounts (TWO) Of Rs. 2.00 Lacs & below.

041 45/02 10.05.2014 Non discretionary and Non discriminatory MSME OTS Scheme – Modified One Time Settlement (OTS) Scheme for NPA/ Technically Written off accounts of above Rs.2.00 lacs & upto Rs.10 crore under Micro, Small & Medium Enterprises (MSME) Sector.

072 45/03 06.06.2014 Instructions for Generation, Verification, Certification & Submission of IRAC Returns for the Quarter ending June 30, 2014.

098 45/04 20.06.2014 Identification of NPAs on monthly basis w.e.f June 2014.

123 45/05 17.07.2014 Special OTS Scheme for NPA/Tech Written Off Accounts (other than Agricultural Advances) with Real Amount Balances above Rs. 2.00 Lacs and upto Rs. 10.00 Lacs – New Scheme.

141 45/06 24.07.2014 Loan Recovery and NPA Management Policy of the Bank – REVISED & UPDATED.

145 45/07 25.07.2014 Master Circular – on Identification of Wilful defaulters.

160 45/08 05.08.2014 Master Circular on Prudential Norms on Income Recognition, Asset Classification and provisioning pertaining to Advances.

190 45/09 09.09.2014 Instructions for Generation, Verification, Certification & Submission of IRAC Returns for the Quarter ending September 30, 2014.

200 45/10 18.09.2014 Identification of Wilful Defaulters – Clarifications on the terms “Lender” and “Unit” discussed in the circular and identification of “Guarantor” also as Wilful Defaulter.

311 45/11 05.12.2014 Instructions for Generation, Verification, Certification & Submission of IRAC Returns for the Quarter ending December 31, 2014.

354 45/12 05.01.2015 Introduction of 2 New Schemes - “AAKARSH” to the individual STAFF MEMBERS & “ANVAYA SAMETAM” for the BRANCHES/ZONAL OFFICES to ATTRACT, MOTIVATE & INVOLVE in RECOVERY of LOSS ASSETS, TECHNICAL

WRITTEN-OFF A/Cs and DOUBTFUL ASSETS with 100% PROVISION as on 31.12.2014.

355 45/13 05.01.2015 Extension of the operative period of the following OTS Scheme upto 31.03.2015: 1. Non discretionary and Non discriminatory Small Loans OTS Scheme upto Rs.2.00 Lakh 2. Non discretionary and Non discriminatory MSME OTS Scheme above Rs.2.00 lacs & upto Rs.10 crore under Micro, Small & Medium Enterprises (MSME) Sector 3. Special OTS Scheme for NPA/Tech. Written-off accounts (Other than Agricultural Advances) with Real Account balances above Rs. 2.00 lacs and upto Rs. 10.00 lacs.

403 45/13 19.02.2015 Master Circular on Identification of Willful Defaulters – revised guidelines.

430

Cir.No. Ref.No. Date Particulars 416 45/14 03.03.2015 Policy Guidelines for Publication of Names & Photos of Directors/

Partners/ Individuals and Guarantors/ Mortgagors of the Defaulting Borrowers.

431 45/15 13.03.2015 Instructions for Generation, Verification, Certification & Submission of IRAC Returns for the year ending March 31, 2015.

Integrated Risk Management Department 008 48/01 10.04.2014 Hedging of Forex Exposures of Borrowers.

096 48/02 20.06.2014 Hedging of Forex Exposure of Borrowers.

342 48/03 26.12.2014 Occurrence of frauds – Precautions to be taken by staff members.


014 51/01 15.04.2014 “AB Builders” campaign –canvassing CASA a/c of Builders & Developers.

032 51/02 07.05.2014 “AB EDU Campaign – Canvassing CASA Accounts of educational Institutions from 12th May 2014 to 24th May 2014.

033 51/03 07.05.2014 “AB Arogyadaan” – Renewal of Policy for Insurance Year 2014 – 15 Term & Conditions effective from 9th June 2014.

035 51/04 08.05.2014 Launch of “BIMA BRANCH” Concept for FY 2014 – 15.

061 51/05 27.05.2014 IFLIC – Revised Liability Insurance Premium Rates for Housing Loan and Education Loan including the moratorium period.

067 51/06 30.05.2014 “AB Health Care” campaign – canvassing CASA accounts of Hospitals & related segments from 1st June 2014 to 15th June 2014.

071 51/07 05.06.2014 “AB Arogyadaan” – Renewal of Policy for the Insurance Year 2014 – 15 – Terms and conditions effective from 9th June 2014 – Reduction in premium rates.

080 51/08 10.06.2014 Launch of CMD Club Membership Programme – “AB Arogyadaan Special Campaign” from 10th June 2014 to 12th July 2014.

086 51/09 12.06.2014 “AB Builders Campaign” – Target achieving branches.

103 51/10 30.06.2014 Reliance Mutual Fund – “SIP Champion Campaign” from 01.07.2014 to 31.12.2014

106 51/11 02.07.2014 AB AAHAAR (Food & Food related activities) Campaign from 02nd July 2014 to 19th July 2014

117 51/12 11.07.2014 Conduct of Government Business by Agency Banks – Payment of Agency Commission – Master Circular.

119 51/13 14.07.2014 Launching of Savings bank Schemes with Life Insurance coverage – AB Jeevan Abhaya “Double Plus” Scheme and AB Jeevan Abhaya “Triple Plus” Scheme.

130 51/14 21.07.2014 “AB Arogyadaan Special Campaign” – Launch of Bonanza Offer – from 21st July, 2014 – 31st July 2014.

431

Cir.No. Ref.No. Date Particulars 144 51/15 25.07.2014 OLTAS – Collection of Direct Taxes – Master Circular.

150 51/16 30.07.2014 Master Circular – Para Banking Activities.

152 51/17 31.07.2014 Launch of “AB Jeevan Suraksha Campaign” for sale of IFLIC Retail Policies from 01.08.2014 to 14.08.2014.

165 51/18 09.08.2014 AB FMCG (Fast Moving Consumer Goods) Campaign from 18th August 2014 to 30th August 2014.

172 51/19 14.08.2014 AB Arogyadaan campaign recognition to qualifiers.

183 51/20 30.08.2014 Abhaya Savings Bank Scheme – Renewal policy with M/s United India Insurance Co. Ltd., for the insurance year commencing from 01.09.2014 to 31.08.2015.

248 51/21 24.10.2014 Abhaya Savings Bank Plus Scheme – renewal of Policy with M/s United India Insurance Co. Ltd., for the insurance year 01.11.2014 to 31.10.2015.

253 51/22 28.10.2014 Kiddy Bank Scheme (Kids Khajana) – Renewal of Policy with M/s United India Insurance Co. Ltd., for the Insurance year 01.11.2014 to 31.10.2015.

254 51/23 29.10.2014 Abhaya Gold Savings Bank Scheme (ABG) – renewal of Policy with M/s United India Insurance Co. Ltd., for the insurance year commencing from 01.11.2014 to 31.10.2015.

268 51/24 06.11.2014 Launch of ‘AB Little Star’ & ‘AB Teens’ Minor Savings Bank Accounts.

289 51/25 22.11.2014 AB Jeevan Abhaya – ‘Double Plus’ & ‘Triple Plus’ Schemes – change in the Insurance Year to 01.7.2014 to 30.06.2015

299 51/26 27.11.2014 AB Jeevan Abhaya & AB Jeevan Abhaya Plus Schemes – Renewal of Policies with M/s India First Life Insurance Company Ltd for the Insurance Year commencing from 01.12.2014 to 30.11.2015.

310 51/27 05.12.2014 “AB Arogyadaan Winter Bonanza” from 8th December 2014 to 10th January 2015.

362 51/28 14.01.2015 “Celebrate with CMD” Campaign – Sale of IFLIC Retail Policies from 19th January 2015 to 19th March 2015.

385 51/29 09.02.2015 ICD/Pattabhi Agri Card Scheme – Renewal of Policy with M/s United India Insurance Company Limited for the Insurance year commencing from 21.02.2015 to 20.02.2016.

396 51/30 14.02.2015 “AB Arogyadaan Winter Bonanza” – from 8th December 2014 to 31st January 2015 – list of qualifiers.

MSME Department Cir.No. Ref.No. Date Particulars

013 52/01 15.04.2014 Follow up of recovery after settlement of CGTMSE claim.

038 52/02 08.05.2014 Summary of Instructions for claimimg CREDIT LINKED CAPITAL SUBSIDY SCHEME (CLCSS) for the year 2014 – 15.

047 52/03 15.05.2014 Credit Guarantee Scheme (CGS) Claim Lodgment – change in procedure for submission of declaration & undertaking by Banks.

432

Cir.No. Ref.No. Date Particulars 048 52/04 15.05.2014 Remittance of Guarantee Fee (GF) through RTGS/NEFT, modifications

in existing procedure.

107 52/05 02.07.2014 Credit flow to Micro, Small and Medium Enterprises – Abstract of Guidelines and provisions.

129 52/06 19.07.2014 Master Circular on lending to Micro, Small & Medium Enterprises (MSME) Sector.

155 52/07 01.08.2014 Msme Campaign from 01.08.2014 to 31.01.2015.

166 52/08 09.08.2014 Online loan application Tracking System for MSME Advances.

213 52/09 24.09.2014 Financing to MSEs (Micro and Small Enterprises) against property.

238 52/10 11.10.2014 CGTMSE – Remittance of Guarantee Fee (GF).

239 52/11 11.10.2014 Credit Guarantee Scheme (CGS) of CGTMSE.

327 52/12 12.12.2014 Categorization of activities under Manufacture or Service under the MSMED Act 2006 – Reg

350 52/13 03.01.2015 AB Priority Gold – Lending under MSE (Priority) Sector – Obtention of proof of activity.

374 52/14 31.01.2015 Renewal of memorandum of understanding (MOU) with Onicra Credit Rating Agency of India Limited (ONICRA) to provide ratings to MSEs.

386 52/15 10.02.2015 Extension of MSME Campaign till 31.03.2015

391 52/16 10.02.2015 Memorandum of understanding (MOU) with M/s India Ratings & Research Pvt Ltd., Company for rating MSME accounts.

401 52/17 19.02.2015 Memorandum of understanding (MOU) with Brick Work Ratings India Pvt Ltd.,

407 52/18 23.02.2015 Memorandum of Understanding (MOU) with M/s Ashok Leyland Limited for financing their vehicles under MSE (Road Transport Operator).

424 52/19 12.03.2015 Memorandum of understanding (MOU) with M/s TVS Motor Company Limited (TVSM) for financing their three wheeler (Auto Rickshaws) under MSE (Road Transport Operator)

Retail Credit Department


002 53/01 03.04.2014 Non Agricultural Gold Loans (NAGL) - Revised guidelines –Cash Credit/Overdraft against Gold Jewellery, appraisal charges, frequency of re-appraisal etc.

034 53/02 07.05.2014 Reduction in Rates of Interest on various Retail Loans.

052 53/03 17.05.2014 Education Loans - One time relief of interest outstanding component as on 31-12-2013 for Education loans sanctioned/availed upto 31-03-2009 and Outstanding as on 31-12-2013.

1. Clarification regarding Income Certificate.

2. Procedure for claiming Subsidy.

059 53/04 27.05.2014 Educational Loan – Studies Abroad – Irregularities in issuing Financial Capacity Certificates for submission to Foreign Universities.

433

Cir.No. Ref.No. Date Particulars 060 53/05 27.05.2014 Modifications to the guidelines of some of the Retail Credit products.

062 53/06 27.05.2014 Non-Agricultural Gold Loans- Fall in Gold prices – Reduction in lending rate per gram.

073 53/07 07.06.2014 Precautions to be taken to arrest frauds in vehicle loans for immediate compliance.

110 53/08 04.07.2014 Submission of Education Loan Interest Subsidy claims pertaining to Financial Year 2013-2014 (i.e. from 01.04.2013 to 31.03.2014).

115 53/09 09.07.2014 RBI Master Circular on Housing Finance.

116 53/10 10.07.2014 Retail Credit – Enhancement of discretionary powers for sanction of loans under Retail Credit Products - Mortgage Loans.

181 53/11 25.08.2014 Padho Pardesh Scheme for Interest subsidy on education loans for overseas studies i.e., Masters, M. Phil & Ph. D for the students belonging to the Minority Committees viz., Muslims, Christians, Sikhs, Buddhists, Jains and Parsis (effective from 2013 - 14).

204 53/12 20.09.2014 Waiver of processing charges on various Retail Loans w.e.f 25.09.2014 Special Festive campaign till 31.12.2014

206 53/13 22.09.2014 Non Agricultural Gold Loans (NAGL) - Revised guidelines – Demand Loan - Cash Credit/ Overdraft against Gold Jewellery, frequency of re-appraisal etc.

208 53/14 22.09.2014 Revised I.B.A. Model Scheme on Educational Loans (2011) for pursuing Higher Education in India and Abroad -Modification to the guidelines for Abroad studies.

219 53/15 25.09.2014 Concessions in rate of interest on various retail credit loans viz., Housing Loans, Vehicle Loans, Consumer Durables and Clean Loans w.e.f 24.09.2014 till 31.12.2014 – Special powers to Zonal Managers as special festive season offer.

261 53/16 31.10.2014 Housing Loans - Revision of Ceilings on maximum quantum of loans fixed for Metro & Conglomeration around metros.

272 53/17 08.11.2014 Interest subsidy on Educational Loans – submission of pending/leftover claims belonging to SC/ST Category students pertaining to years 2009 – 10, 2010 – 11, 2011 – 12, 2012 – 13 and 2013 – 14.

275 53/18 08.11.2014 Agricultural & non-agricultural Gold Loans – Fall in Gold Prices – reduction in lending rate per gram.

298 53/19 27.11.2014 Padho Pardesh Scheme for Interest subsidy on education loans for overseas studies i.e., Masters, M. Phil & Ph. D for the students belonging to the Minority Committees – Submission of Claims for the year 2014 – 15 (01.04.2014 to 30.09.2014).

322 53/20 11.12.2014 Reduction in Interest Rates of Housing Loans, Vehicle Loans and SOD Against Gold Ornaments.

351 53/21 03.01.2015 ECS Outward Debits – ECS Debits mandate for collection of loans installments in Retail Loans for Customers from operative/salary accounts maintained with other Banks.

360 53/22 12.01.2015 Padho Pardesh Scheme for interest subsidy on education loans for overseas studies i.e. Masters, M. Phil & Ph. D for the students belonging to the minority committees – submission of claims for the year 2014 – 15 (i.e. from 01.10.2014 to 31.12.2014).

434

Cir.No. Ref.No. Date Particulars 361 53/23 14.01.2015 Continuation of waiver of processing charges on various Retail Loans

till 31.03.2015.

376 53/24 02.02.2015 Enhancement of sanctioning powers for sanction of clean loans to Branch Managers of branches having Cap Limits/ TieUp arrangements

405 53/25 20.02.2015 Modifications to the guidelines of Term Loan against Rent Receivables.

421 53/26 09.03.2015 Interest Subsidy on Education Loans – submission of pending/leftover claims and new CSIS – Relief of Interest outstanding component as on 31.12.2013 for education loans sanctioned/availed upto 31.03.2009 and outstanding as on 31.12.2013.

438 53/27 18.03.2015 Education Loans to IIM-Ahmadabad Students – Extension of concessions for the academic year 2015 – 16.

439 53/28 18.03.2015 Education Loans to ISB Students extension of concessions for the academic Year 2015 – 16.

440 53/29 19.03.2015 Housing Loans – Inclusion of cost of roof top solar units in the total cost of Housing Loan project cost.

443 53/30 19.03.2015 Incorporation of Most Important Terms and conditions (MITC) as an annexure to Retail Loan applications and sanction letters /loan agreements to meet the requirements of the BCSBI.

453 53/31 26.03.2015 Padho Pardesh Scheme for interest subsidy on education loans for overseas studies i.e. Masters, M.Phill, & Ph.D for the students belonging to Minority Community – submission of claims for the quarter ending March 2015 (i.e from 01.01.2015 to 31.03.2015).

Transaction Banking & New Initiatives (previously Operations) Department Cir.No. Ref.No. Date Particulars

006 55/01 07.04.2014 Incognito inspections by officers of Reserve Bank of India.

010 55/02 10.04.2014 Lok Sabha Election 2014- Separate Bank account to be opened by each candidate - expenditure monitoring.

064 55/03 30.05.2014 Card to Card funds transfer through ATM.

065 55/04 30.05.2014 Debit/ATM card blocking through SMS– A New facility to the customers

069 55/05 04.06.2014 Introducing a new security feature in Internet Banking – Two Factor Authentication (2FA).

070 55/06 04.06.2014 Card less Transaction through Bunch Note Acceptors (BNA)

083 55/07 12.06.2014 Collection of manipulated /fake instruments at branches.

126 55/08 19.07.2014 Master Circular – Detection and impounding of counterfeit notes.

127 55/09 19.07.2014 Master Circular on the Scheme of Incentives and Penalties for Bank branches including currency chests based on performance in rendering customer service to members of public.

128 55/10 19.07.2014 Master Circular – Facility for exchange of Notes and Coins.

153 55/11 31.07.2014 Enhancement of Limits of cash to be paid to customers and permitting cash payment to third parties at remote branches in Any Branch Banking (ABB).

435

Cir.No. Ref.No. Date Particulars 167 55/12 11.08.2014 Renaming the existing “Operations Department” as “Transaction

Banking & New Initiatives Department”. 168 55/13 11.08.2014 Providing account balance over SMS for customers/e-pass bookfacility. 194 55/14 11.09.2014 RBI Inspection at branches handling government business. 197 55/15 11.09.2014 Caution against collection of fraudulent cheques – Modus operandi

used by fraudsters. 211 55/16 23.09.2014 Collection of Donations from Public to Prime Minister’s National Relief

Fund on account of floods in Jammu & Kashmir. 214 55/17 24.09.2014 Mobile Banking transactions using NUUP. 224 55/18 26.09.2014 Providing Bank A/c details to all the members of Trusts, Associations

and Societies. 227 55/19 27.09.2014 Implementation of Cheque Truncation System (CTS) – Dispension of

the requirement of forwarding of Government cheques in physical form to Government – Change in the memorandum of Instructions for reporting of Government Transactions.

246 55/20 20.10.2014 Accounts opened for credit of Scholarship amounts in Students accounts under Government Schemes.

271 55/21 07.11.2014 CTS Cheque related fraud cases – preventive measures. 279 55/22 14.11.2014 Debit/ATM Card Usage – Revision of Charges. 295 55/23 24.11.2014 Unauthorized usage of “Sundry Debtors” head by branches. 317 55/24 08.12.2014 Implementation of Cheque Truncation System (CTS) – Dispensation of

the requirement of forwarding of government cheques in physical form of Government – Subsequent guidelines.

318 55/25 08.12.2014 Facility for exchange of notes and extending adjudication facility – at all branches.

325 55/26 12.12.2014 Transfer of accounts from one branch to another branch of bank – customer complaints.

345 55/27 30.12.2014 Withdrawal of Pre-2005 Currency Notes – Extension of Time. 346 55/28 30.12.2014 Extension of RTGS Time window. 370 55/29 22.01.2015 Issuance of Debit Cards to Illiterate Customers. 375 55/30 02.02.2015 Digital life certificate for Pensioners “Jeevan Pramaan” –

Implementation of Government Decision to link Aadhar Identification for submission of life certificate for payment of pension in addition to existing provisions.

377 55/31 03.02.2015 Mobile Banking Mpay Mobile App revamp new features and NUUP multilingual.

378 55/32 03.02.2015 E-filing of Income Tax return using internet banking credentials. 379 55/33 03.02.2015 Incognito inspections by Reserve Bank Of India. 383 55/34 07.02.2015 Branches maintaining accounts with other banks - need for avoiding

credit balances in bank balance accounts. 397 55/35 16.02.2015 Provision of RTGS & NEFT facility for Non-Home branch customers. 410 55/36 26.02.2015 Irregularities observed in functioning of the branches of our bank. 411 55/37 26.02.2015 Pradhan Mantri Jan Dhan Yojana (PMJDY) – Clarification on KYC

requirements for ‘small accounts’ and ‘Basic Saving Bank Deposit Accounts’ (BSBDA).

436

Cir.No. Ref.No. Date Particulars 414 55/38 02.03.2015 RBI Inspection at branches handling government business.

415 55/39 02.03.2015 Guidelines for CTS Clearing.

417 55/40 04.03.2015 Late Cash Payments by branches against Cheques/ Withdrawals/ Vouchers – Reiteration of guidelines.

420 55/41 05.03.2015 Transfer of Stale Pay orders to Centralized Blocked accounts – Request for retransfer to branches.

430 55/42 13..03.2015 Locker Module – Necessity for noting locker operation details of the hirers in LKOPS Menu.

451 55/43 24.03.2015 Personalized Card requests from the branches.

457 55/44 27.03.2015 OLTAS – Collection of Direct Taxes necessity to provide challans to customers.

KYC - AML Cell Cir.No. Ref.No. Date Particulars

102 65/01 26.06.2014 KYC/AML Guidelines – clarification on proof of address while opening a bank account by individuals.

222 65/02 26.09.2014 RBI’s recent simplified KYC measures.

223 65/03 26.09.2014 Observing KYC/AML/CFT Guidelines – RBI observations in AFI Audit of our Bank.

263 65/04 01.11.2014 KYC clarification on proof of address and client Due Diligence measures.

274 65/05 08.11.2014 KYC/AML/CFT guidelines – clarification on periodic updation of low risk customers, non-requirement of repeated KYC for the same customers to open new accounts and partial freezing of KYC non-compliant accounts.

280 65/06 15.11.2014 Master Circular – Know Your Customer (KYC) Norms/ Anti – Money Laundering (AML) Standards/ Combating of Financing of Terrorism (CFT)/ Obligation of Banks under prevention of Money Laundering Act (PMLA), 2002.

294 65/07 24.11.2014 Receipt of Foreign Contribution by Individuals/ NGOs/ Organizations from certain Donors.

352 65/08 03.01.2015 Monetary penalty for violating KYC/ AML Instructions by RBI.

358 65/09 09.01.2015 Effective implementation of KYC/ AML/ CFT Norms.

382 65/10 07.02.2015 Identification of reporting of Suspicious Transaction by branches.

452 65/11 24.03.2015 Know Your Customer (KYC) Guidelines – accounts of proprietary concerns.

Government Business Cell

151 66/01 30.07.2014 Collection account of M/s Central Warehousing Corporation.

307 66/02 04.12.2014 PFMS – Guidelines for implementation of Payment Print Advice (PPA) Model.

437

Index to Circulars issued during the financial year 2015-16

Department Wise Human Resources Department



13 03/02 16.04.2015 Hospitalization Scheme – Tie up arrangement with Specialized Hospitals.

17 03/03 24.04.2015 Declaration of Banking Industry as a Public Utility Services under the provision of the Industrial Disputes Act, 1947.




45 03/07 15.05.2015 Staff – Payment of dearness allowance for the months of May, June and July 2015.

46 03/08 16.05.2015 National Voters service portal (NVSP) linking of Aadhar Number with EPIC Number by all staff.

66 03/09 03.06.2015 Staff - Exercising outside influence for Transfers/ Postings/ Appointments etc.,


77 03/11 09.06.2015 Submission of Performance Appraisal Reports by officials.

87 03/12 15.06.2015 FABF Scheme – Particulars of members of the scheme who died in harness

90 03/13 15.06.2015 Compulsory retirement of Award Staff.

91 03/14 15.06.2015 Compulsory Retirement /Termination of officer Staff.

92 03/15 15.06.2015 Revocation of suspension of officers

93 03/16 15.06.2015 Revocation of suspension of Award Staff.


95 03/18 16.06.2015 Minutes of the 61st Joint Consultative Committee Meeting held on 30th March, 2015 at Head Office, Hyderabad.

105 03/19 24.06.2015 Reimbursement of conveyance expenses to officers under scheme–B on declaration basis without production of bill.

106 03/20 26.06.2015 Revision of salaries to Award Staff – X Bipartite Settlement dt 25.05.2015.

107 03/21 26.06.2015 Salary revision for Officers governed by the Andhra Bank Officers Service Regulations, 1982.

118 03/22 02.07.2015 Reimbursement of conveyance expenses to Award Staff.


438


131 03/24 13.07.2015 Staff Housing Loans Scheme – Enhancement of Limits & Modifications.

132 03/25 14.07.2015 Revision of pension of employees who retired on or after 01.11.2012 consequent upon the wage revision as per 10th Bi-partite Settlement and Joint Note dated 25.05.2015.


142 03/27 17.07.2015 Minutes of the 62nd Joint Consultative Committee Meeting held on 22nd June, 2015 at Head Office, Hyderabad.

145 03/28 24.07.2015 Suspension of Officers - Keeping internal signing powers and power of attorney of officers in abeyance.

146 03/29 24.07.2015 Dismissal of Officer Staff.

164 03/30 03.08.2015 Introduction of JMGS – 1 and MMGS II Officers as dealers for Investment & International Banking, Mumbai.

165 03/31 03.08.2015 Placement of Officers in Representative Office, Dubai.

167 03/32 04.08.2015 Staff – Payment of Dearness Allowance for the months of August, September and October, 2015.

169 03/33 06.08.2015 Implementation of Medical Insurance Schemes for retired Officer/employees of our Bank.


174 03/35 11.08.2015 Staff – Payment of Bonus for the 2014-15.

176 03/36 11.08.2015 Termination of Award Staff.

177 03/37 11.08.2015 Revocation of suspension of officer staff.


182 03/39 12.08.2015 Cancellation of Specimen Signatures.183

195 03/40 28.08.2015 Appeal to Join “Give It Up” – A Nation Building Movement – LPG Subsidy.

196 03/41 29.08.2015 Implementation of Medical Insurance Scheme for Retired Officers/ employees of our Bank - Extension of Date for submission of consent letters to join the scheme.

201 03/41 01.09.2015 Payment of House Rent Allowance (HRA) & City Compensatory Allowance (CCA) to the Employees as per Census 2011.

215 03/42 07.09.2015 Cancellation of Specimen Signatures

410 03/42 26.02.2016 Minutes of the 64th Joint Consultative Committee Meeting held on 30.12.2015 at Head Office, Hyderabad.


242 03/44 30.09.2015 Implementation of Medical Insurance Schemes for retired Officer/ employees of our Bank – Extension of date for submission of consent letters to join the scheme.

439


244 03/45 06.10.2015 Reimbursement of expenses for Travel on LTC/LFC to Officers.


260 03/47 21.10.2015 Promotion from Sub-Staff cadre to clerical cadre – Submission of applications.


263 03/49 26.10.2015 Reimbursement of Medical Expenses to Staff under “Medical Insurance Scheme” as per the joint note dt 25.05.2015 on salary revision to officers and workmen under 10th Bipartite settlement.

266 03/50 27.10.2015 Obtention of Life Certificates from Staff – Pensioners/Staff Family Pensioners in November every year.


269 03/52 28.10.2015 Minutes of the 63rd Joint Consultative Committee Meeting held on 29th Sept’ 2015 at Head Office, Hyderabad.

274 03/53 02.11.2015 Staff – Payment of Dearness Allowance for the months of November, December 2015 and January 2016.

279 03/54 05.11.2015 Joining of New MD & CEO.



289 03/57 09.11.2015 Declaration of Banking Industry as a Public Utility Services under the provision of the Industrial Disputes Act, 1947.

293 03/58 16.11.2015 Dismissal/Compulsory Retirement/Termination of Officer Staff.


295 03/60 16.11.2015 Dismissal of Award Staff.



304 03/63 20.11.2015 Implementation of Medical Insurance Scheme for Retired Officers/ Employees of our Bank – Extension of scheme to Family Pensioners and resigned employees of our Bank.



324 03/66 10.12.2015 Cancelled

325 03/67 11.12.2015 Andhra Bank Learing Management System – Navshakti e-gyan.

326 03/68 11.12.2015 Compulsory Retirement of Officer Staff.

440



329 03/70 15.12.2015 Staff Welfare Schemes – Modifications/ Improvements in existing schemes.


335 03/72 15.12.2015 Posting of SMGS – IV Officer as Dy CEO of India International Bank (Malaysia) Berhad (IIBM) – Calling for applications.

345 03/72 31.12.2015 Financial Assistance in the form of Clean Loan – Flood Relief to the employees affected by heavy rains & floods in the state of Tamilnadu & Union Territory of Pondicherry.

337 03/73 19.12.2015 Reimbursement of TA/ DA to serving & retired employees attending Disciplinary/ Criminal proceedings as charged officer, Prosecution/ Defense witness, etc.


357 03/74 11.01.2016 Policy/Guidelines on usage of social media – strict disciplinary action for violation.

358 03/75 11.01.2016 Selection of Credit Officers – Calling for Applications.

360 03/76 14.01.2016 Promotion of officers from Junior Management Grade Scale – I to Middle Management Grade Scale – II, Middle Management Grade Scale - II to Middle Management Grade Scale - III.

361 03/77 14.01.2016 Promotion of officers from Middle Management Grade Scale – III to Senior Management Grade Scale - IV.

362 03/78 14.01.2016 Promotion from Clerical to Officer JMGS – 1 Cadre – Submission of applications – on line.


368 03/80 19.01.2016 Compulsory Retirement of Officer Staff.


376 03/82 01.02.2016 Provision of Leased Accommodation to officers under Regulation 25 (2) of the Andhra Bank Officers’ Service Regulation, 1982 – Revision in the rental ceilings.


383 03/84 06.02.2016 Staff-Payment of Dearness Allowance for the month of February, March and April’ 2016




403 03/88 23.02.2016 Voluntary Cessation of Award Staff.

441


404 03/89 23.02.2016 Dismissal / Compulsory Retirement of Officer Staff.

405 03/90 24.02.2016 Reimbursement of Conveyance Expenses to Award Staff on declaration basis without production of bills.

416 03/91 03.03.2016 Certification process for employees working in Forex Department.417




430 03/95 15.03.2016 Compulsory Retirement of Officer staff.

437 03/96 19.03.2016 Andhra Bank Employees Group Insurance Scheme – Renewal of Policy with LIC of India with enhanced sum assurance.

438 03/97 19.03.2016 Scheme of Compassionate Appointments in the Bank – Certain Clarifications.

448 03/98 30.03.2016 Andhra Bank Employees’ Provident Fund Trust – Option for Voluntary Contribution to PF.

452 03/99 30.03.2016 Renewal of Master Life Insurance Policy – Housing Loans and Vehicle Loans for the year 2016 – 17 – Remittance of Premium.

454 03/100 31.03.2016 Defined Contributory Pension Scheme (DCPS) for employees joined on or after 01.04.2010 - Non-submission of PRAN (Permanent Retirement Account Number) Details.

Credit Card Department

224 05/01 19.09.2015 Issuance of Rupay Platinum Debit Card – Modalities/conditions and changes.


247 07/01 06.10.2015 Demand Draft from AB/DD/CTS/F520001 to 521000 and TDRs from AB/COM/SNSP/AA 981001 to 982000, supplied to our 2485-Chinna Tirupathi Branch, Salem – Lost in Transit.

Premises Department 220 09/01 14.09.2015 Policy for hiring Premises – Delegation of Discretionary Powers to

Circle General Managers.

Central Accounts Department 54 10/01 25.05.2015 Changes in the rate of Service Tax from 12.36% to 14.00%

65 10/02 01.06.2015 Tax Deducted at Source (TDS) on Deposits under Section 194 A of the Income Tax Act – Important Changes made through the Finance Bill 2015.

104 10/03 24.06.2015 Instructions for Closing of Accounts for the quarter ending 30.06.2015.

442


231 10/04 22.09.2015 Instructions for Closing of Accounts for the half year ended 30.09.2015.

290 10/05 09.11.2015 Changes in the rate of Service Tax from 14.00% to 14.50%

339 10/06 22.12.2015 Instruction for closing of Accounts for the quarter/period ending 31.12.2015.

353 10/07 07.01.2016 Deduction of Income Tax at Source from salaries paid to employees – Financial year 2015 – 16 (Assessment Year 2016 – 17)

366 10/08 19.01.2016 Discontinuation of M/s On-Dot Courier & Cargo Services from our panel from 19.01.2016.

441 10/09 24.03.2016 Instruction for finalization of Annual Accounts for Financial Year 2015 – 16 – Submission of Returns for the year ending 31st March 2016.

Legal Department


117 11/01 30.06.2015 Mortgages – Precautionary measures to be adopted while creating Mortgage.

267 11/02 28.10.2015 Guidelines for Loan Documentation – New Document Formats.

305 11/03 23.11.2015 Suggestions made by the Ministry of Finance to be made to the E-auction Sale Notice for conducting of sale of Secured Assets under SARFAESI Act.

373 11/04 29.01.2016 Negotiable Instrument (Amendment) Act 2015 – Territorial Jurisdiction for filing of complaint under Section 138.

380 11/05 06.02.2016 Registration of Charges with the Central Registry of Securitization, Asset Reconstruction and Security Interest of India (CERSAI) – Amendment of the Securitization and Reconstruction of Financial Assets and enforcement of Security Interest (Central Registry) Rules 2011.

401 11/06 20.02.2016 Legal Guardianship certificates issued under the Mental Health Act 1989.

435 11/07 18.03.2016 Registration of charges with CERSAI – Levying of additional fee by CERSAI on condonation of delay.

442 11/08 24.03.2016 Sale/E-Auction Notice to be Published in the newspaper – Sale of Assets under SARFAESI Act, 2002.

Investment & International Banking Cir.No. Ref.No. Date Particulars

19 15/01 27.04.2015 Foreign Contribution (Regulation) Act – Receipt of Foreign Contribution by Individuals/NGOs/Organizations from certain donors.

24 15/02 30.04.2015 Revision of Interest Rates on FCNR (B) / RFC Deposits.

31 15/03 08.05.2015 Master Circular on Forward Contracts.

47 15/04 16.05.2015 Foreign Contribution (Regulation) Act 2010 – Receipt of Foreign Contribution by Individuals/NGOs/Organizations from certain donors.

443


58 15/05 26.05.2015 Acceptance of FCNR (B) Deposits – Modifications.


73 15/07 08.06.2015 Forward Contracts – Master Circular – Amendments.

113 15/08 29.06.2015 Foreign Account Tax Compliance Act (FATCA) – Identification of accounts.


136 15/10 15.07.2015 Foreign Contribution (Regulation) Act, 2010 and rules framed under the Act – obligation of Branches.

147 15/11 25.07.2015 Master Circular on Country Risk.

158 15/12 31.07.2015 Revision of Interest Rates on FCNR (B) /RFC Deposits.

185 15/13 14.08.2015 Opening of Nostro Account in GBP Currency and establishment of Cash Letter Facility for collection of GBP Cheques with Brclays Bank PLC, London.

186 15/14 14.08.2015 List of Nostro Accounts with Correspondent Banks.



243 15/17 03.10.2015 Revision of Service Tax on Foreign Exchange Transactions.


297 15/19 16.11.2015 Revision of Service Tax on Foreign Exchange Transactions.





418 15/24 04.03.2016 Prevention of Frauds Committed in Export /Import Transactions – Need for verification of Shipping Bill/Bill of Entry.

424 15/25 10.03.2016 Precautions to be taken while handling Advance Remittance for Import Transactions/Handling of Export Transactions.

431 15/26 16.03.2016 Reporting of purpose code for Forex Transactions (Inward/Outward Remittances).

432 15/27 16.03.2016 Empanelment of Authorized Money Changers for picking up Foreign Currency Notes.


Priority Sector Planning Department, RPDD


02 19/01 04.04.2015 Atal Pension Yojana (APY) – a NEW Pension Scheme.

03 19/02 07.04.2015 Guidelines for Relief Measures by Banks in areas affected by National Calamities – Revised guidelines.

444


16 19/03 22.04.2015 Interest subvention scheme – Monitoring of end use of Agricultural Gold Loans.

21 19/04 28.04.2015 Priority Sector Lending – Targets and classification – Revision in Guidelines.

22 19/05 29.04.2015 Interest subvention scheme - 2% Interest subvention and 3% additional subvention for short term Crop production credit in 2015 – 16.

28 19/06 04.05.2015 Priority Sector Lending – Non-Banking Financial Company – Micro Finance Institutions (NBFC – MFIs) – Modifications.

40 19/07 11.05.2015 Common application form for SHGs for opening Savings account and loan documentation.

62 19/08 01.06.2015 ATAL Pension Yojana (APY) – A Fixed Government Guaranteed Pension Scheme.

64 19/09 03.06.2015 Financing Poultry–Insurance of Poultry/ EMC Birds– Revised guidelines

70 19/10 05.06.2015 Modification of delegation of powers - Agricultural Loans.

71 19/11 05.06.2015 Dispensing with ‘No Due Certificate for lending by Banks in Rural & Semi Urban areas.

83 19/12 12.06.2015 Valuation of Agricultural Lands – Revised guidelines.

97 19/13 20.06.2015 Agriclinics & Agribusiness Centers (ACABC) Scheme – continuation of the scheme for the Financial Year 2015-16.

98 19/14 20.06.2015 Ministry of New & Renewable Energy (MNRE), GOI scheme for promoting Solar Photovoltaic Water Pumping System for irrigation purpose – Continuation of the scheme for 2015 – 16.

99 19/15 20.06.2015 Capital investment subsidy scheme for commercial production units of Organic inputs under National project on organic family – continuation of the scheme 2015 – 16.

100 19/16 23.06.2015 Dairy entrepreneurship Development Scheme (DEDS) – continuation of the scheme for 2015 – 16.

114 19/17 30.06.2015 Interest Subvention Scheme – 2% Interest Subvention and 3% additional subvention for short term crop production credit in 2015 – 16.

120 19/18 08.07.2015 Master Circular – Priority Sector Lending Targets and Classification.

122 19/19 09.07.2015 Master Circular – Guidelines for relief measures by Banks in areas of affected by Natural Calamities.

125 19/20 10.07.2015 Master Circular – Credit facilities to Minority Communities.

126 19/21 10.07.2015 Master Circular – Credit facilities to Scheduled Castes (SCs) & Scheduled Tribes (STs).

133 19/22 15.07.2015 Master circular on SHG – Bank Linkage Programme.

155 19/23 30.07.2015 Pradhan Mantri Jan Dhan Yojana (PMJDY) – Overdraft upto Rs. 5000/- to PMJDY Customers.

156 19/24 30.07.2015 Priority Sector lending – Targets and classification.

166 19/25 04.08.2015 Interest subvention scheme - 2% Interest subvention and 3% additional subvention for short term Crop production credit in 2015 – 16.

445

Cir.No. Ref.No. Date Particulars 171 19/26 07.08.2015 Agricultural Gold Loans without Interest Subvention – Revision in Rate

of Interest. 192 19/27 27.08.2015 Master Circular – Guidelines for relief measures by Banks in areas

affected by Natural Calamities.

199 19/28 31.08.2015 Master Circular on National Rural Livelihoods Mission (NRLM)

217 19/29 09.09.2015 Atal Pension Yojana (APY) – A fixed Govt. Guaranteed Pension Scheme.

234 19/30 28.09.2015 Interest Subvention scheme 2015-16 – Passing of entries for the half year ending September 2015.

246 19/31 06.10.2015 SHG Bank Linkage – Revision in Rate of Interest.

300 19/32 19.11.2015 PMJDY Overdraft of Rs. 5000/- Revised guidelines on sanction of OD in the light of the interim order of the Hon’ble Supreme Court of India on Non-mandatory of Aadhaar Seeding.

308 19/33 26.11.2015 Atal Pension Yojana – Incentive to Branches for mobilization of Atal Pension Yojana Accounts.

315 19/34 05.12.2015 Agriculture advances NPA Recovery – Incentive to the Branch/Staff.

349 19/35 04.01.2016 Agricultural Gold Loans (Subvention and Non-Subvention) – Increase in lending rate per gram.

350 19/36 05.01.2016 Pisiculture – Working Capital Limits to Farmers on Lease Agreements (Registered & Un-Registered) – Revision/Modification of Discretionary Powers & Modification of guidelines.

355 19/37 07.01.2016 Crop Insurance – Remittance of premium within Cut-off-Date to AIC of India.

370 19/38 19.01.2016 Agriculture Advances NPA Reduction – Incentive to Branch/Staff.

375 19/39 30.01.2016 PMJDY – Conversion of Basic Savings Bank Deposit (BSBD) Accounts to PMJDY Accounts.

387 19/40 09.02.2016 National Pension System (NPS) Additional Tax Relief of Rs. 50000/- under Section 80 CCD (IB)

412 19/41 29.02.2016 National Rural Livelihood Mission (NRLM) – Aajeevika – Interest Subvention Scheme.

413 19/42 01.03.2016 Memorandum of Understanding (MOU) with M/s Star Agri Warehousing and Collateral Management Limited for Collateral Management Services.

415 19/43 03.03.2016 Guidelines for financing Poultry Breeding (Parent Bird) units’ assessment of working capital limits – Modification of Guidelines.

419 19/44 05.03.2016 Service Charges – Revision in certain service charges and other charges pertaining to RP&D Dept.

422 19/45 05.03.2016 Credit Information reporting in respect of Self Help Group (SHG) Members.

445 19/46 28.03.2016 Interest subvention and Vaddileni Runalu/Pavala Vaddi for Short term Production Credit upto Rs. 3.00 Lacs provided to the farmers – submission of Audited Statements for March, 2016.

451 19/47 30.03.2016 MNRE Lighting Scheme 2016 – Capital Subsidy Scheme for installation of Solar Photo Voltaic Lighting System – Operational Guidelines.

446

Merchant Banking Department


88 25/01 15.06.2015 Prohibition of Insider Trading.

Credit Monitoring & Review Department Cir.No. Ref.No. Date Particulars

04 26/01 07.04.2015 Non-cooperative borrowers – guidelines.

20 26/02 28.04.2015 Flexible Structuring of Long Term Project to (existing & New) to Infrastructure and core Industries. (Viz., Coal, Crude, oil, Natural alloy) (Cement & Electricity) – Guidelines.

35 26/03 11.05.2015 Conduct of Due Diligence by external agencies for new borrowal accounts of Rs. 1 Crore and above – Relaxation.

49 26/04 18.05.2015 Revision of guidelines on Loan Policy Delegation of Powers.

78 26/05 11.06.2015 Reduction of Base Rate and BMPLR by 25 basis points w.e.f 11.06.2015

79 26/06 11.06.2015 Exposure ceilings to Single/Group Borrowers – Fixation of ceilings for the Financial Year 2015– 16.

80 26/07 11.06.2015 Constitution of Circle Level Credit Committees (CLCCs) and delegation of powers – Guidelines.

81 26/08 11.06.2015 Loan Policy & Delegation of Powers - Revision of guidelines.

82 26/09 11.06.2015 Substantial Exposure Limits - Bank's internal exposure ceilings - Revision of guidelines.

108 26/10 27.06.2015 Service Charges – Revision in Service charges on Advances.

173 26/11 08.08.2015 Dispensing with purchase of Local Cheques.

208 26/12 05.09.2015 Framework for dealing with Loan Frauds – Introduction of Red Flagged Accounts (RFA)

212 26/13 05.09.2015 Service charges and other charges on Advances – Clarifications & Revision.

216 26/14 08.09.2015 Time norms for disposal of loan applications.

227 26/15 21.09.2015 Credit Proposals relating to Steel/ Auto Sector – Administrative Clearance.

233 26/16 28.09.2015 Revision of guidelines on Loan Policy and Delegation of Powers.

236 26/17 29.09.2015 Reduction of Base Rate and BMPLR by 25 basis points w.e.f 29.09.2015.

277 26/18 03.11.2015 Reiteration of Guidelines for effective Credit Management.

306 26/19 24.11.2015 Concessions on Service Charges & Other Charges – Delegation of Powers – Revision of Guidelines.

311 26/20 30.11.2015 Financing to Limited Liability partnership (LLP) – Revision of delegation of powers.

447


313 26/21 01.12.2015 Maintaining of SMA accounts & avoidance of slipping accounts to NPA Category.

322 26/22 09.12.2015 Loan Policy and Delegation of Powers – Revision of Guidelines on Fixed Rate of Interest.

331 26/23 15.12.2015 Exposure to Renewable energy sector – Revision in delegation of powers.

336 26/24 05.12.2015 Interest Equalization Scheme on Pre and Post-Shipment Rupee Export Credit.

342 26/25 29.12.2015 Re-Introduction of “New Business Group” for according In-Principle Expression of Interest for sanction of Credit Proposals.

359 26/26 13.01.2016 ECGC – Renewal of Export Credit Insurance for Banks – (Whole Turnover Packing Credit (ECIB [WT – PC]) & Export Credit Insurance for Banks Whole Turnover Post Shipment Credit (ECIB [WT – PC]) for the period 01.07.2015 to 30.06.2016.

364 26/27 18.01.2016 Obtaining permission of Zonal Office for release of Limits – Revision of Guidelines.

449 26/28 30.03.2016 Non-Fund based facility to Non-Constituent Borrowers of Bank – Revision of guidelines.


01 27/01 01.04.2015 Branches opened and shifted during March 2015

12 27/02 16.04.2015 Levy of Penal Charges on non-maintenance of minimum balances in savings bank account.


15 27/04 20.04.2015 Revision of Interest Rates on Term Deposits under Non- Resident (External) Rupee Accounts (NRE Accounts).

29 27/05 05.05.2015 Branches opened during April 2015


32 27/06 08.05.2015 Reorganization of Zones – Formation of 4 New Zones.

33 27/07 08.05.2015 Reorganization of Zones – Formation of 8 Circle Offices.

50 27/08 19.05.2015 Functionalities of Circle Offices – Guidelines.


76 27/10 09.06.2015 Revision of Interest Rates on Term Deposits under Non-Resident (External) Rupee Accounts (NRE Accounts).

86 27/11 13.06.2015 Revision of rates on safe deposit lockers.

119 27/12 03.07.2015 Branches/Offices opened and shifted during May & June 2015.

143 27/13 17.07.2015 Index to General Circulars-Issued during the Financial Year 2014 – 15.

157 27/14 31.07.2015 Introduction of New Deposit cum Insurance Schemes as Social Security Measures on the occasion of Raksha Bandhan Festival.

448


160 27/15 01.08.2015 Opening of Current Accounts – Need For Discipline.



172 27/18 07.08.2015 Special CASA Campaign from 10.08.2015 to 30.09.2015.

183 27/19 12.08.2015 Branches/Offices opened and shifted during July 2015.

191 27/20 26.08.2015 Functionalities of Circle Office – Modification of Guidelines.

202 27/21 01.09.2015 Re-launching of AB Super Salary Account – with improved features.

203 27/22 01.09.2015 Re-Launching of AB EMERALD PLUS Current Deposits.

204 27/23 02.09.2015 Branches/Offices opened and shifted during August 2015.

228 27/24 21.09.2015 Master Circular on Non-Resident Ordinary Rupee (NRO) Account.





248 27/29 07.10.2015 Branches opened and shifted during September - 2015.

278 27/30 04.11.2015 Launch of Sovereign Gold Bond Scheme.


292 27/32 10.11.2015 Branches opened and shifted during October, 2015.

317 27/33 08.12.2015 Cash Incentive Scheme to TOP Performing Branches – F Y 2014 – 15.

318 27/34 08.12.2015 Branches/Offices opened and shifted during November, 2015.

320 27/35 08.12.2015 Sovereign Gold Bonds 2015 – 16.

348 27/36 04.01.2016 Opening of Branches during December, 2015

363 27/37 16.01.2016 Launch of Sovereign Gold Bond Scheme – Tranche – II.

379 27/38 06.02.2016 Opening/Shifting of Branches during Jan’ 2016.

406 27/39 25.02.2016 New Term Deposit Scheme – Dhana Vrudhi+ for 400 days.


409 27/41 26.02.2016 Special Campaign for Retail Term Deposits.

417 27/42 03.03.2016 Opening/Shifting of Branches during February 2016.

421 27/43 05.03.2016 Launch of Sovereign Gold Bond Scheme 2016 – Series II

434 27/44 16.03.2016 Revision of Minimum balance for AB Freedom (SB Flexi) Deposit Account.

453 27/45 31.03.2016 Term Deposit Scheme “Dhana Vrudhi+” for 400 days – Discontinuation of the Scheme.

449

Priority Sector Planning Department, DGSS Cir.No. Ref.No. Date Particulars

55 28/01 26.05.2015 Rajiv Rinn Yojana- clarification regarding implementation of the scheme 190 28/02 21.08.2015 Master Circular – National Urban Livelihood Mission (NULM).

Official Language Department

Cir.No. Ref.No. Date Particulars 101 32/01 24.06.2015 List of words for display under “Learn a Hindi Word Everyday” scheme

at every Office/Branch. 102 32/02 24.06.2015 List of Thoughts for display under "Thought for the Week" - Scheme at

every Office/Branch 134 32/03 15.07.2015 Use of Hindi in Bank – Guidelines 2015 – 16. 187 32/04 18.08.2015 Hindi Day – 2015. 198 32/05 31.08.2015 All India Hindi Essay Writing Competition. 275 32/06 02.11.2015 Andhra Bank Rajbhasha Shield – 2014 - 15 330 32/07 15.12.2015 List of thoughts for display under “Thought for the week” – Scheme at

Every Office/Branch. 332 32/08 15.12.2015 List of words for display under ‘Learn a Hindi Word Everyday ‘Scheme

at every office/branch.

Customer Service Department 18 34/01 25.04.2015 Customer Rights Policy – Formulation.

163 34/02 03.08.2015 Master Circular on Customer Service in Banks issued by Reserve Bank of India.

288 34/03 09.11.2015 Redressal of Customer Grievances and Complaints – Chief Customer Service Office /Internal Ombudsman.

291 34/04 10.11.2015 Codes of Bank’s Commitment and Micro & Small Enterprises – Rating of Member Banks on implementation of codes.

433 34/05 16.03.2016 Submission of Digital Life Certificate (DLC) through Jeevan Pramaan Facility.

446 34/06 29.03.2016 Policy on collection of Cheques/Instruments – Amendment.

Department of Information Technology 109 35/02 23.06.2015 Guidelines on e-mail based transactions and verifying the authenticity

of digitally signed mails. 276 35/03 03.11.2015 Guidelines on usage of Social Media. 302 35/04 20.11.2015 Launch of Andhra Bank – BSNL Co. Branded prepaid card and speed

pay – Open Loop Mobile Wallet for our customers. 312 35/05 30.11.2015 Guidelines on authorized software. 323 35/06 09.12.2015 Customer Meet on 15.12.2015 at 4.30 PM at all Metro, Urban and

Semi-Urban Branches to bring awareness on IT Products to our Corporate Customers and Improve its usage.

397 35/07 17.02.2016 Loan Accounts overdue – Reasons and rectifications.

450

Recovery Management Department Cir.No. Ref.No. Date Particulars

67 45/01 04.06.2015 OTS Scheme for NPA/TWO Accounts classified as doubtful and loss assets with real account balances upto Rs. 10.00 Lac and NPA/TWO under MSME category real balances of above Rs. 10.00 Lakhs (Other than the accounts eligible for Debt Waiver scheme)

74 45/02 08.06.2015 Instruction for Generation, verification, certification & submission of IRAC returns for the quarter ending June 30, 2015.

218 45/03 09.09.2015 Instruction for Generation, verification, certification & submission of IRAC returns for the quarter ending Sept 30, 2015.

249 45/04 08.10.2015 OTS Scheme for NPA/TWO Accounts classified as Doubtful and Loss Assets with Real Account Balances upto Rs. 10.00 Lac and NPA/TWO under MSME Category with Real Balance of above Rs. 10.00 Lacs (other than the accounts eligible for debt waiver scheme) – Revised Guidelines.

255 45/05 16.10.2015 Loan Recovery & NPA Management Policy of Bank – Revised & updated.

259 45/06 19.10.2015 Master Circular on Prudential Norms on Income Recognition, Asset Classification and Provisioning pertaining to Advances.

285 45/07 07.11.2015 SARFAESI Act – Accounts under Consortium/Multiple Banking Arrangement – Banks Mandate /Mandate to Lead Bank/Other Institutions.

303 45/08 20.11.2015 Recovery by invoking the provisions of SARFAESI Act – Instances of Non-Compliance – Revised guidelines for Strict implementation.

316 45/09 05.12.2015 Special Incentive Scheme for Branches and Staff for recoveries in NPAs outstanding as on 30.09.2015 – In other than Agriculture Sector..

334 45/10 15.12.2015 Instruction for Generation, Verification, Certification & submission of IRAC returns for the quarter ending Dec 31, 2015.

352 45/11 06.01.2016 Master Circular on Identification of willful defaulters – Revised guidelines.

385 45/12 08.02.2016 Special Incentive Scheme for Branch and Staff for Recoveries in NPAs outstanding as on 31.12.2015 (for NPAs other than Agriculture Sector)

392 45/13 15.02.2016 Simplified OTS scheme – Small Loans upto Rs.1.00 Lakhs (other than accounts eligible under Debit Waiver Scheme)

425 45/14 14.03.2016 Instruction for Generation, verification, certification & submission of IRAC returns for the year ending March 31, 2016.

Integrated Risk Management Department

261 48/01 23.10.2015 Individual Housing Loans – Rationalization of Risk Weight and Loan to Value (LTV) Ratio.

447 48/02 29.03.2016 Marginal Cost of Funds Based on Lending Rate (MCLR) – Introduction of New Lending Rate System.

Quality Assurance Department

26 49/01 30.04.2015 Rights of Transgender Persons – Changes in Bank Form/application etc., (Provision of new column Third Gender).

451


09 51/01 13.04.2015 Implementation of Pradhan Mantri Suraksha Bima Yojana (PMSBY) – (Accidental Death Insurance)

23 51/01 30.04.2015 PRADHAN MANTRI JEEVAN JYOTHI BIMA YOJANA - New Scheme providing Life Insurance Coverage.

44 51/02 13.05.2015 “AB Arogyadaan” – Renewal of Policy for Insurance Year 2015 – 16 – Terms and conditions effective from 9th June 2015.

51 51/03 21.05.2015 “AB Arogyadaan” – Renewal of Policy for Insurance Year 2015- 16 – Premium rates effective from 9th June 2015 on revision of service tax.

129 51/04 11.07.2015 “AB Arogyadaan Special Monsoon Campaign launch of Bonanza Offer from 15th July, 2015 to 15th August, 2015.

130 51/05 11.07.2015 ABJ Double Plus & ABJ Triple Plus Schemes – Renewal of policies with M/s IFLIC Ltd for the insurance year commencing from 15.07.2015 to 14.07.2016

137 51/06 15.07.2015 Reliance Mutual fund: ED PRIDE SIP CAMPAIGN” from 16.07.2015 to 30.09.2015.

139 51/07 16.07.2015 OLTAS – Collection of Direct Taxes – Master Circular

140 51/08 16.07.2015 Master Circular – Para Banking Activities.

141 51/09 16.07.2015 Conduct of Government Business by Agency Banks - Payment of Agency Commission – Master Circular.

153 51/10 29.07.2015 Renewal of Current Deposit Scheme “AB Emerald Current Deposit”.

154 51/11 29.07.2015 Renewal of Saving Bank Deposit Scheme “AB SB Diamond” and “AB SB Platinum”.

189 51/12 20.08.2015 “AB AROGYADAAN FREEDOM SPECIAL CAMPAIGN” from 17th August 2015 to 31st August 2015.

193 51/13 27.08.2015 ABHYA SAVINGS BANK SCHEME – Renewal Policy with United India Insurance Company Limited for the Insurance year commencing from 01.09.2015 to 31.08.2016.

209 51/14 05.09.2015 Launching of “AB Builders” Festive Season Campaign – along with AB Emerald Plus + CASA Accounts.

210 51/15 05.09.2015 Continuation of “Bima Branch” concept for FY 2015 – 16.

213 51/16 07.09.2015 Conducting of JALDI Campaign for AB Emerald Plus Current Deposit.

214 51/17 07.09.2015 Launching of “AB Super Salary SB Account” campaign.

225 51/18 19.09.2015 AB Arogyadaan Campaign – List of Qualifiers.

254 51/19 16.10.2015 Diversion of Small Depositor’s Funds for purchase of Insurance Policies of those companies with whom Bank’s are having tie-up.

257 51/20 17.10.2015 Launch of “AB Dussera to to Diwali festival campaign for 4& 2 wheelers

258 51/21 17.10.2015 Launch of “AB Festive campaign of 2 wheeler loans for women borrowers by women staff” women to women campaign (ABWTWC) – 15 Oct, 2015 to 14 November, 2015.

452


270 51/22 28.10.2015 Abhaya Gold Savings Bank Scheme (ABG) – Renewal of Policy with M/s United India Insurance Co. Ltd. for the insurance year commencing from 01.11.2015 to 31.10.2016.

271 51/23 28.10.2015 Abhaya Savings Bank Plus Scheme – Renewal of Policy with M/s United India Insurance Co. Ltd. for the insurance year 01.11.2015 to 31.10.2016.

272 51/24 28.10.2015 Kiddy Bank Scheme (Kids Khazana) – Renewal of Policy with M/s United India Insurance Co. Ltd. for the insurance year 01.11.2015 to 31.10.2016.

282 51/25 06.11.2015 Launch of “Sovereign Gold Bond Scheme” – Campaign.

298 51/26 17.11.2015 Cancelled.

319 51/27 08.12.2015 AB JEEVAN ABHYA & AB JEEVAN ABHAYA PLUS Schemes – Renewal Policy with M/s India First Life Insurance Company Limited for the Insurance year commencing from 01.12.2015 to 30.11.2016.

382 51/28 06.02.2016 IFLIC – Launch of “HATTRICK” Campaign – 1st Nov’ 2015 – 31st March, 2016.

393 51/29 15.02.2016 Reliance Mutual Fund – Systematic Investment Plan (SIP) – February 2016 to March 2016.

394 51/30 15.02.2016 AB Arogyadan “Winter Bonanza” – from 15th February 2016 to 29th February 2016.

396 51/31 16.02.2016 ICD/Pattabhi Agri Card Scheme – Renewal of Policy with M/s United India Insurance Company Ltd., for the insurance year commencing from 21.02.2016 to 20.02.2017.

427 51/32 15.03.2016 Insurance Regulatory and Development Authority of India (Registration of Corporate Agent) Regulations, 2015 – Conduct and Discharge of duties by Bank and Branch.

436 51/33 18.03.2016 PMJBY & PMSBY – Discontinue option.

M S M E Department


41 52/01 12.05.2015 Collateral Free Loans to MSE (Micro and Small Enterprises)

69 52/02 04.06.2015 Rollout of Pradhan Mantri Mudra Yojana (PMMY).

84 52/03 12.06.2015 Financing to MSCs (Micro and Small Enterprises) against property.

144 52/04 23.07.2015 Master Circular on Lending to Micro, Small & Medium Enterprises (MSME) Sector.

181 52/05 12.08.2015 Rehabilitation of Sick Micro and Small Enterprises (MSEs)

200 52/06 01.09.2015 Credit Enhancement Guarantee Scheme for the Scheduled Castes (CEGSSC)

256 52/07 17.10.2015 Pradhan Mantri Mudra Yojana (PMMY) Guidelines and Concessions.

281 52/08 06.11.2015 Credit Enhancement Guarantee Scheme for the Scheduled Castes (CEGSSC) – operational guidelines for Member Lending Institutions (MLI).

453

351 52/09 06.01.2016 Concession in issue of Bank Guarantees in favour of the A. P. State Civil Supplies Corporation Limited on behalf of Rice mill Borrowers’ in Andhra Pradesh.

384 52/10 08.02.2016 Banking Codes and Standards Board of India (BCSBI) – Adoption of Revised MSE code – 2015 released by BCSBI.

398 52/11 17.02.2016 CGTMSE – Charging of Annual Service Fee (ASF)/Annual Guarantee Fee (AGF) at differential rates depending upon NPA Levels/Claim Pay out Ratio.

Retail Credit


07 53/01 13.04.2015 Revision of guidelines on loan Policy/Delegation of powers under Personal Banking Scheme.

34 53/02 11.05.2015 Housing Loans – Supplementary Finance – Loans for repairs/additions – Revision of ceilings and discretionary powers etc.,

38 53/03 11.05.2015 Loans to Pensioners – Guidelines – Revision of ceilings and discretionary powers.

39 53/04 11.05.2015 Waiver of for closure/prepayment charges on Retail Loans to Individuals.

42 53/05 12.05.2015 Revision of some of guidelines of Housing Loans and Housing Loan counselors.

56 53/06 26.05.2015 Vehicle Loans – Modifications to the guidelines.

57 53/07 26.05.2015 Mortgage Loans – Modifications to some of the guidelines.

63 53/08 02.06.2015 Education Loans to IIIT (International Institute of Information Technology) Gachibowli, Hyderabad students – Modifications to the existing guidelines.

85 53/09 13.06.2015 Modifications to the guidelines of some of the Retail Credit Products.

110 53/10 29.06.2015 Enhancement of sanctioning powers for sanction of clean loans to Branch Managers of branches having cap limits/ tie up arrangements.

111 53/11 29.06.2015 IBA Model Educational Loan Scheme for pursuing Higher Education in India & Abroad – ‘A’ Rated Universities/ Colleges/ Institutions.

112 53/12 29.06.2015 Display of information by Banks – providing ‘Key Fact Statement’ to all Individual borrowers – Guidelines.

135 53/13 15.07.2015 Master Circular on Term Loans against Rent Receivables with revision of Guidelines.

149 53/14 29.07.2015 RBI Master Circular on Housing Finance.

150 53/15 29.07.2015 Housing Finance – Revision of ceilings on maximum quantum of Loans fixed for Rural/Semi – Urban/Urban & Metro areas.

178 53/16 11.08.2015 Dr Ambedkar Central Sector Scheme of Interest Subsidy on education Loans for overseas studies i.e. Masters, M Phil & Ph D for the students belonging to the economically backward classes (EBCs) (effective from 2014-15).

454

Cir.No. Ref.No. Date Particulars 179 53/17 11.08.2015 Dr Ambedkar Central Sector Scheme of Interest Subsidy on education

Loans for overseas studies i.e. Masters, M Phil & Ph D for the students belonging to the Other Backward Classes (OBCs) (effective from 2014-15).

188 53/17 19.08.2015 Submission of Education Loan Interest Subsidy Claim under Central Sector Interest Subsidy Scheme pertaining to the Financial Year 2014 – 15 (i.e. from 01.04.2014 to 31.03.2015).

184 53/18 13.08.2015 Reduction of rate of interest on Mortgage Loan.

205 53/18 02.09.2015 Special Campaign for Sanction of Two Wheeler Loans to Women Borrowers during festive Season from 01.09.2015 to 31.01.2016.

206 53/19 02.09.2015 Reduction of rate of interest on vehicle loans (4 wheeler loans including Vanitha Vahan & Corporate Clients and 2 wheeler loans) during festive season from 01.09.2015 to 31.01.2016.

211 53/20 05.09.2015 Educational Loans – Scheme for Students seeking admission in Private Medical & Dental Colleges under “EAMCET Ranking Based Management Seats” in Telangana for the year 2015 – 16.

221 53/21 16.09.2015 Revised Skill Loan Scheme for sanctioning of Education Loans to Skill Development Career.

222 53/22 18.09.2015 Interest Subsidy on Education Loans – Submission of pending/Leftover claims in respect of ALL THE ELIGIBLE unclaimed cases (including SC/ST and General Category) students pertaining to the years 2009-10, 2010-11, 2011-12, 2012-13 and 2013-14.

226 53/23 19.09.2015 Reduction of Rate of Interest on Non-Agricultural Gold Loans.

232 53/24 24.09.2015 Waiver of processing charges on Housing Loans and Vehicle Loans during festive season i.e. 14.09.2015 to 31.01.2016

235 53/25 29.09.2015 Higher Education and Skill Development Guarantee Scheme for pursuing Higher Education in National Capital Territory of Delhi.

237 53/26 29.09.2015 Changes in loan policy guidelines on delegation of powers to CLCC relating to Retail Loans.

287 53/27 09.11.2015 Memorandum of understanding (MOU) with M/s Honda Motor Cycle & Scooter India Pvt. Ltd (HMSI) for financing two wheeler loans.

340 53/28 28.12.2015 Interest Subsidy on Education Loans – Submission of pending/Leftover claims belonging to SC/ST Category students pertaining to the years 2009-10, 2010-11, 2011-12, 2012-13, 2013-14 & 2014– 15.

343 53/29 30.12.2015 Introduction of New Housing Loan Scheme – Pradhan Mantri Awas Yojana (PMRY) – Mission Housing for all.

354 53/30 07.01.2016 Padho Pardesh Scheme for interest subsidy on Education Loans for overseas studies i. e Masters, M. Phil & Ph D for the students belonging to the Minority Communities – Submission of claims for the current financial year 2015 – 16 (for June 2015, September 2015 and December 2015 quarters)

371 53/31 27.01.2016 Dr Ambedkar Central Sector Scheme of Interest Subsidy on education Loans for overseas studies i.e. Masters, M Phil & Ph D for the students belonging to the economically backward classes (EBCs) and other backward classes (effective from 2014-15) submission of claims for the period 01.07.2015 to 31.12.2015 (September 2015 to December 2015) Quarter.

455


372 53/32 27.01.2016 Continuation of waiver of Processing Charges on Housing Loans & Vehicle Loans and Reduction of rate of interest on vehicle loans till 31.03.2016.

381 53/33 06.02.2016 Reduction in rate of Interest on Mortgage Loan & Non-Agricultural Gold Loans with effect from 08.02.2016.

388 53/34 09.02.2016 Educational Loan to ISB Students – Extension of concessions for the academic year 2016 – 17.

395 53/35 15.02.2016 Non-Agricultural Gold Loan – Launching of a special Scheme “ABNAGL Supreme” for 6 months term.

400 53/36 20.02.2016 Revision of guidelines on Mortgage Loans.

426 53/36 15.03.2016 Pradhan Mantri AwS Yojana (PMAY) – Credit Linked Subsidy Scheme (CLSS) – Submission of claims for the loans sanctioned upto 15.03.2016.

450 53/37 30.03.2016 Continuation of waiver of processing charges on Housing Loans and Vehicle Loans till 30.06.2016.

Transaction Banking & New Initiatives Department Cir.No. Ref.No. Date Particulars

05 55/01 10.04.2015 Amalgamation of ING-Vysya Bank Limited with Kotak Mahindra Bank Limited – Guidelines for clearing operations.

10 55/02 16.04.2015 Caution to Branches – Multi Crore Fraud of Government Department deposit perpetrated at one of the branches of Bank of India.

11 55/03 16.04.2015 Issues on conversion of existing Post Dated Cheques (PDCs)

25 55/04 30.04.2015 Detection and impounding of Counterfeit Notes.

27 55/05 04.05.2015 CTS cheque related Transactions – change of Threshold limits for verification of cheques under Ultra Violet Lamps.

48 55/06 18.05.2015 Pensions - Mandatory Issue of Acknowledgement to Pensioners on Submission of Life Certificate.

52 55/07 22.05.2015 Recruitment Scams – Fake Bank Accounts.

53 55/08 25.05.2015 Pensions – ‘Jeevan Pramaan’

61 55/09 01.06.2015 Scheme of Incentive & Penalties.

89 55/10 15.06.2015 Recyclers – Cash Deposit – cum – withdrawal ATM

96 55/11 18.06.2015 Operational guidelines regarding CTS Clearing.

115 55/12 30.06.2015 Withdrawal of Pre-2005 Bank Notes – Extension of time by RBI till 31.12.2015.

123 55/13 09.07.2015 Master Circular – Facility for Exchange of Notes and Coins.

124 55/14 09.07.2015 Master Circular – Detection and Impounding of Counterfeit Notes.

127 55/15 11.07.2015 Proper maintenance of Cash Receipt Printer -Issuance of Computer Generated Acknowledgements to customers cash receipts.

456


128 55/16 11.07.2015 Introduction of New Rs. 100 Notes by RBI.

148 55/17 27.07.2015 Revision of Annual Maintenance charges for ATM/Debit Card holders.

151 55/18 29.07.2015 Safe preservation of Instruments received for collection/clearing.

152 55/19 29.07.2015 Appropriate classification of Sundry Credit Items to Sundry Creditors Head and Sundry Suspense Head.

159 55/20 01.08.2015 Master Circular on Disbursement of Government Pension by Agency Banks.

168 55/21 05.08.2015 Payment of penal interest on delayed NEFT Returns – Automation.

194 55/22 28.08.2015 10th Bi-partite Settlement/Joint Note dated 25.05.2015 between IBA & Workmen Union & Officers’ Associations - 2nd & 4th Saturday Holiday & other Saturdays of the month as full working days.

207 55/23 04.09.2015 Changes in Payment Systems and RTGS & NEFT Time Windows.

219 55/24 10.09.2015 Detection of Counterfeit Notes

250 55/25 09.10.2015 Internet Banking New Feature – Online Opening of Recurring Deposit and payment thereof.

251 55/26 09.10.2015 Internet Banking – New Customer Centric features and enhancements.

253 55/27 12.10.2015 Introduction of New Rs.500 & Rs. 1000 Bank Notes with three additional features by Reserve Bank of India.

264 55/28 26.10.2015 RBI Inspection at branches handling Government Business.

265 55/29 27.10.2015 Delivery of welcome kit to customer immediately on opening of an account with our branches.

301 55/30 19.11.2015 Inclusion of the names of “Industrial Bank of Korea” and “Bandhan Bank Limited” in the Second Schedule to the Reserve Bank of India Act, 1934.

307 55/31 26.11.2015 Inclusion of the name of “Apna Sahakari Bank Limited, Mumbai” in the Second Schedule to the Reserve Bank of India Act, 1934.

338 55/32 21.12.2015 Inclusion/Exclusion/Alteration of Names of Banks in the Second Schedule to the Reserve Bank of India Act, 1934.

341 55/33 29.12.2015 IMPS (Immediate Payment Services) through Branch (Cash/Transfer) using Account Number and IFSC (P2A).

346 55/34 01.01.2016 Issuance of fresh Pass Books to customers affected in floods.

347 55/35 01.01.2016 Aadhaar related issues – Interim orders of Hon’ble Supreme Court.

365 55/36 19.01.2016 Withdrawal of all old series of Bank Notes issued prior to 2005 – Facility extended till 30.06.2016.

378 55/37 04.02.2016 Incentive for improving Service to Non-Chest Branches under Linkage Scheme.

386 55/38 09.02.2016 Exchange of Old Series of Bank Notes issued prior to 2005 – Facility available at identified Bank Branches and issue offices of Reserve Bank till 30.03.2016.

390 55/39 15.02.2016 Debit Mandate Forum for NACH/ECS/Direct Debit Transactions – Prescribed by National Payments Corporation of India (NPCI).

457


408 55/40 25.02.2016 Rupay Issuer Marketing Support (IIMS) Programme 2015 - 16

414 55/41 02.03.2016 Inclusion & Alteration of Names of Banks in the Second Schedule to the Reserve Bank of India Act, 1934.

423 55/42 10.03.2016 Utilization of online Money Transfer Service from Times of Money Limited (TOM) for Inward Remittances.

439 55/43 22.03.2016 Revision of Guidelines on issuance of Rupay Platinum Debit Card.

440 55/44 24.03.2016 Position of Forged Notes Detection & filing of FIR.

443 55/45 28.03.2016 Internet Banking – Various online Tax facility through Internet Banking.

444 55/46 28.03.2016 Inclusion & Alteration of Names of Banks in the Second Schedule to the Reserve Bank of India Act, 1934.

KYC AML Cell 59 65/01 28.05.2015 RBI imposes monetary pending on three banks; cautions eight banks

for violation KYC/AML instructions.

103 65/02 24.06.2015 Amendment to Prevention of Money Laundering (Maintenance of Records) Rules, 2005 – additional documents for the limited purpose of ‘Proof of Address’.

175 65/02 11.08.2015 Implementation of Section 51-A of Unlawful Activities Prevention Act (UAPA) 1967 – update of Al-Quaida Sanction List and 1988 Sanction List. Introduction of Automated Scanning System in CBS Environment.

245 65/03 06.10.2015 Effective implementation of KYC/AML/CFT Norms “Decoy Customers”

286 65/04 09.11.2015 Amendment to Prevention of Money Laundering (Maintenance of Records) Rules, 2005 – submitting of ‘Officially Valid Documents’ – change in the name on accounts of Marriage or otherwise.

309 65/05 27.11.2015 Master Circular – Know Your Customer (KYC) Norms/Anti – Money Laundering (AML) Standards/Combating of Financing of Terrorism (CFT) /Obligation of Banks under Prevention of Money Laundering Act (PMLA), 2002.

389 65/06 09.02.2016 Effective Implementation of KYC/AML/CFT Guidelines.

Government Business Cell 75 66/01 08.06.2015 Central Excise, service Tax and Customs Duty – New Feature in Net

Banking.

240 66/02 30.09.2015 Implementation of Sukanya Samriddhi Account or Sukanya Samriddhi Yojana or Sukanya Samriddhi Scheme.

328 66/03 14.12.2015 Implementation of Kisan Vikas Patra 2014 – Sale through 418 PPF enabled branches.