Haldia Petrochemicals Better It Monitoring and Performance With Sap Enterprise Support

SAP Customer Success Story | Chemicals | Haldia Petrochemicals

Haldia Petrochemicals: Better IT Monitoring and Performance with SAP Enterprise Support

2014 SAP AG or an SAP affiliate company. All rights reserved.

2/6 2014 SAP AG or an SAP affiliate company. All rights reserved.

CompanyHaldia Petrochemicals Ltd.

HeadquartersKolkata, India

Industry, products, and servicesChemicals

RevenueUS$1.2 billion

Web sitewww.haldiapetrochemicals.com

SAP solutionsSAP Enterprise Support services, SAP Enterprise Support Advisory Council, SAP ERP application, SAP NetWeaver technology platform

In the things you use every day

Its the smartphone in your pocket. The luggage in your hand. The dashboard in your car. Its food grains, sugars, and fertilizers. Its housewares, detergents, and molded furniture too. When you go for a run, its the fibers in your socks. And when you send a letter, its the stationery on which you write. You may not know Haldia Petrochemicals Ltd. by name but you probably know the products that use the chemicals supplied by the company. SAP solutions help it produce and deliver these chemicals efficiently.

Haldia Petrochemicals is one of the largest petro-chemical companies in India as well as the second-largest manufacturer of polyethylene in the country. It produces and ships the materials that go into a staggering range of products for some of the worlds best-known brands. To accommodate a diverse variety in demand, the company became an early adopter of the best polymer technology available. This technology allows the firm to pro-duce an array of quality petrochemical products in multiple production lines so that it can more effectively adapt to swings in manufacturing demand.

Despite the complexity involved, Haldia Petro-chemicals maintains the highest international standards for quality, customer service, and opera-tional sustainability. In 2013, in fact, the company was awarded Indias National Energy Conservation Award in the petrochemicals sector. Haldia Petro-chemicals knows this type of success doesnt come easily. But with a focus on innovation, process efficiency, and customer service, the company is setting itself apart. And to help on all three counts, Haldia Petrochemicals runs SAP software.



Introduction

Vision

Why SAP

Solution and services

Benefits

Toward proactive IT

Haldia Petrochemicals has been an SAP customer since 1996. To keep pace in a competitive global economy, the company runs its business on core SAP software such as the SAP ERP and SAP Business Warehouse applications.

With its SAP software environment supporting criti-cal processes, the company operates at or near-full capacity almost all the time and high levels of sys-tem availability are an absolute necessity. However, monitoring the environment to help head off poten-tial issues was a challenge. The company needed greater insight to track system status, monitor secu-rity, and prevent business-process bottlenecks.

Haldia Petrochemicals approach to monitoring origi-nally depended on manual efforts and disconnected tools that impeded transparency. The SAP EarlyWatch

Alert service, which provides a report on system status every two weeks, helped improve visibility. This report, however, lacked the timely information on events as they happened. Ultimately, the goal was to move from reactive to proactive monitoring empowering the company to detect potential issues ahead of time and respond before they impacted business performance.

Through its engagement with SAP Enterprise Support services, Haldia Petrochemicals learned about an initiative available through the SAP Active Global Support (SAP AGS) organization one that was designed to help them realize their objectives. This was SAP Enterprise Support Advisory Council.


SAP Enterprise Support Advisory Council gave us the opportunity to improve as an IT organization. Thats an opportunity we didnt want to pass up.Raj Kumar, Deputy Manager of IT, Haldia Petrochemicals Ltd.


From reports to alerts

SAP Enterprise Support Advisory Council brings together SAP customers and experts from SAP AGS to co-innovate new services that address issues of importance to participating organizations. Collabo-rating through focus areas or work streams, com-panies get the individualized attention they need to overcome obstacles to innovation. SAP, meanwhile, gets the feedback it needs to fine-tune its portfolio of service offerings.

To help with its system monitoring challenges, Haldia Petrochemicals participated in a work stream on in-tegrating timely alerts into the alert in-box hosted on the SAP Solution Manager application management solution. Rather than a list of system alerts delivered days after the fact, Haldia Petrochemicals wanted

instantaneous notifications and recommendations on how to react before events adversely impacted system health. It also wanted the alerts to be priori-tized for better technical triage. And beyond techni-cal details regarding system status, the company wanted key performance indicators (KPIs) on core business processes critical for daily operations.

Our goal was a single point of access for all system status alerts and business process KPIs, says Debasish Banerjee, deputy general manager of IT at Haldia Petrochemicals. Based on previous experience with SAP Enterprise Support, we knew we could expect a high level of support throughout the experience and a focus on helping us achieve our objectives.

Its a collaboration. SAP Enterprise Support Advisory Council helps us accomplish goals that we wouldnt have been able to accomplish on our own.Debasish Banerjee, Deputy General Manager of IT, Haldia Petrochemicals Ltd.

Introduction

Vision

Why SAP


Benefits



A more robust approach to IT and business process monitoring Haldia Petrochemicals participation in the alerts work stream consisted of three expert-guided imple-mentation sessions. These involved SAP experts working with its IT team to configure and optimize system alerts and business process KPIs.

Activities kicked off with a session on integrating alerts into the companys in-box on SAP Solution Manager. Seasoned experts from SAP AGS provided detailed instruction on how to best configure the in-box. The session was also recorded, allowing Haldia Petrochemicals IT group to use it as a knowledge-transfer tool moving forward. Throughout the experi-ence, Haldia Petrochemicals provided feedback to SAP regarding the value of the session with sugges-tions for improvement.

The next session introduced a newly developed user interface for managing alerts, with experts from SAP providing guidance on interface configuration. This

was followed by a third session focused on business process analysis. Here, SAP experts worked with the Haldia Petrochemicals team to generate a business process analysis report. This report helps the com-pany define KPIs and set up alerts for tracking appli-cation performance regarding critical processes such as order to cash, procure to pay, and plan to produce.

Today, Haldia Petrochemicals enjoys a much more robust approach to monitoring. In a timely fashion, the company can track system issues such as performance, database growth, and critical transactions. This allows the IT team to respond proactively to prevent issues that would otherwise impact the business and its customers. It can also track business process KPIs, giving the company more insight into how effectively it is meeting customer expectations.

Introduction

Vision

Why SAP


Benefits


6/6Studio SAP | 29272enUS (14/11) 2014 SAP AG or an SAP affiliate company. All rights reserved.

Improving the business by improving IT

With more proactive and robust monitoring in place, the IT group at Haldia Petrochemicals is in a better position to meet company needs. As an organiza-tion, we need high-quality IT to help us do what we do, says Raj Kumar, deputy manager of IT at Haldia Petrochemicals. With timely alerts integrated into SAP Solution Manager, we can detect whats going on in our environment and take corrective action faster. This is helping our IT group to more effectively demonstrate its value to the business.

It is also helping IT to increase efficiency. According to Kumar, IT has achieved a 15% to 20% reduction in monitoring effort. This is enabling the group to focus fewer resources on routine activities and dedicate more of its time to helping the company perform better in the market.

Through this experience, Haldia Petrochemicals reconfirmed the value of SAP Enterprise Support and the importance that SAP places on helping its customers achieve their objectives. In this regard, the advisory council is only part of SAPs efforts. Through SAP Enterprise Support, customers gain access to a wide range of proven services, expertise, and knowledge resources that can help maximize the value of their investments in SAP software. The advisory council, meanwhile, helps SAP stay focused on the leading edge of what customers need by enabling close interactions with customers and helping them to overcome obstacles on the road to innovation.

With SAP Enterprise Support, we know were not alone and we know we can always do whatever we put our mind to.Raj Kumar, Deputy Manager of IT, Haldia Petrochemicals Ltd.

Introduction

Vision

Why SAP


Benefits


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Haldia Petrochemicals Better It Monitoring and Performance With Sap Enterprise Support