Hafiz Naseer AhmadCustomer service, Sales & Marketing SpecialistMobile: +971-52 65 123 44 E-mail:hafiznaseerahmad121@yahoo.com/duaahmad09@gmail.com

MBA in Marketing + Management with the proven experience of customer service, sales, marketing and communication skills. Analyst and Strategic thinker with outstanding ability to ensure efficient results. Proactive and well organized team player with high degree of attention and strong commitment to work plus excellent communication, negotiation, organizational, problem solving and time management skills. Seeks a more challenging work profile to utilize gained experience and management skills.

QUALIFICATIONS

Master In Business Administration MBA ( Marketing ) , Quaid- e- Azam University, Islamabad, Pakistan Mass Communication Part 1 , Punjab University, Pakistan

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CAREER SNAPSHOT

EXECUTIVE SALES & BROKERAGE DIVISION January 2012-PresentAston Pearl Real Estate L.L.C, Dubai

Servicing and taking care of clients Instructing clients on best practices for selling success and liaising between renters/owners and

prospective buyers for property inspections. Preparation of sales/purchase documents. Collecting information about a property and arranging for photographs to be taken. Estimating the value of the property. Keeping up to date with trends in the local residential property market, as well as the commercial

market.

SALES MANAGER October 2012 - December 2013

Fellowship Properties L.L.C, Dubai

Work with buyers, prospects, clients, agents and developers. Searching, advertising, updating and increasing number of listings.

Strengths9 +years proven related experience Training & Development Plans Lead by example, good team memberWell trained in customer careProven experience in sales and marketingSourcing, negotiation & coordination abilitiesAdaptable to challenging business scenarios Goal oriented – Reliable - Dynamic

Arrange viewings, meetings, negotiation, contracts, MOU’s, complete transfers. Providing best services beyond client expectations like DEWA, Ejari services ,

move in facilities, household purchasing. Market research within the industry, laws, prices, market surveys, anything that has/can/will effect real estate market of Dubai.

SALES AND MARKETING MANAGER September 2009 –April 2012Hinyam Steel, Dubai, U.A.E

Getting inquiries, making quotations and to do follow up. Keeping other sub-contractors and suppliers data to provide best support to clients. Responsible for customer satisfaction, finding solution of customer’s problems. Marketing of new products and services (Fitness Equipment’s, Shelving’s). Organizing events and exhibitions for company products. Preparing marketing materials for company products. Day to day dealing with the allocated clients (5* hotels like Atlantis the palm, Burj Al Arab, Jumeirah Beach Hotel, Emirates Towers , Grand Hyatt , Park Hyatt, Hilton JBR, Hilton Creek and markets like Dubai

BUSINESS DEVELOPMENT MANAGER October 2008-June2009Dragon Guard Security, Sydney, Australia

Developed and maintained relationship with potential and existing clients. Conducted weekly follow up reports to execute short/long term realistic action

plans based on client/company needs. Monitored market demands proactively to meet revenue expectations, growth and

client satisfaction. Started company loyalty program to strengthen client’s relationship.

SERVICE COORDINATOR (Branch Manager) June2004-August 2008

Al Yousuf Electronics (LG Electronics), Dubai, UAE (June2004-August 2008)

Managed service staff and service agents to provide quality service. Built strong relationship with dealers to handle service conflicts, maximize customer satisfaction. Arranged consumer happy calls and happy service days. Handled all free service campaigns. Assistance in stock sales. Completing daily job cards.

Ordering spare parts and updating pending issues.

TRAININGS

Workshop Uplift Your Service – 2006 LG by Ron Kaufman ( Legend Sales & Service trainer) Workshop Customer is King -2007 LG by Korean Customer Service Leading Team Workshop Millionaire Sales Skills- 2012 PM International by Larry Thompson (Legend Networker) Workshop Corporate Selling Ideas - 2015 Aston Pearl by Katherine (Property finder sales service

Specialist)

Skills& Certifications:

Proficient in MS Office suit, e- mail, CRM, Internet and web browsing applications

RERA certified # 27457 OHS (Occupational Health & Safety) training, Australia. Studied extra courses in “Hotel Management”. Holder of valid U.A.E driving license since 2005. Good player of cricket, table tennis, badminton and squash

PERSONAL DETAILS

Nationality Pakistani Date of Birth 4 March, 1980 Marital Status Married Visa Status Employment Languages English, Arabic, Punjabi & Urdu. Reference Will be furnished upon request