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2
Corporate IT: 120 employees in HQ
Move towards global services
Outsourced IT operations
Lundbeck: Founded in 1915
HQ in Copenhagen, Denmark
5900 employees in 56 countries
Specializing in CNS
Revenue 2.6 billion/USD (2009)
Lundbeck and Lundbeck IT
3
Solution: Google Message and Web Security
Usage: Global security for all e-mail and web traffic
Owner: Corporate IT
Trust is important
Flexible regarding pricing/licenses
Very inflexible regarding terms in contract
Knowledgeable local employees
Very satisfied with functionality and stability
Cost reductions
Simplify infrastructure by decommissioning internal solutions
Free internal IT resources for other tasks/projects
Driver Lessons Learned
In production
4
Solution: Combined hosted source code control and social collaboration
Usage: Host own code and Participate/Monitor relevant projects
Owner: Research Informatics
Works well (tests)
Quick to get started
Was rather geeky
Lacked windows clients
Many big projects have moved
The windows clients are ready
Plan to execute before summer
Move to GIT (from SVN) as version control system
Easier to fork and merge projects
Cheap and reliable solution
Fast and global access to code
Driver Lessons Learned
Decided
5
Solution: Rave
Usage: Electronic Data Capture
Owner: Drug Development
Undergo knowledge transfer FIRST
Plan, Pilot, Assess, then implement
Vendor is always happy to do work, but at a price
Over-reliance on Vendor for consulting work, very expensive (time and money)
Data Transfers can be a challenge
Replacement of existing Data Capture tools with Web Based eCRF (electronic Case Report Form)
Ease of study deployment to sites
Increased oversight of data during clinical trials
Driver Lessons Learned
In production
6
Solution: Office Communications Online and Office Live Meeting
Usage: Global solution for communication and web conferencing
Owner: Corporate IT
Local sales force not very knowledgeable yet – especially concerning roadmaps for the service
Online solution not functionally equal to on-premise solution
License agreement with Microsoft becomes even more complex as we have Enterprise Agreement for on-premise solutions
Fast to market with service
Up front investment not required
Better business case than on-premise solution
Driver Lessons Learned
Decided
7
Cloud Storage/Archiving
Solution: None yet
Usage: Long term storage/archiving
Owner: Corporate IT
Currently not a good business case (looked only at list prices)
Amazon
Microsoft
Some locals
Amazon seems most mature
Still early days for Microsoft (at least for local account team)
Increased demand for long term storage (archiving) – especially from Research
Current estimates will triple our storage needs
Also requests from other business areas – e.g. Drug Development
Driver Lessons Learned
Under evaluation
8
Private Cloud
Solution: Server as a Service
Usage: Global service architected as Cloud a service
Owner: Corporate IT
Verify intended service is fit for a cloud style delivery
Should have started earlier with service definition and description
Infrastructure services seems as a good place to start with private cloud
Private cloud will exist together with public cloud and non-cloud architectures
Cost reductions
Much faster server delivery
Enables charge back/cost transparency
Easier to use to public cloud services at a later stage
Driver Lessons Learned
Building