GX Remote Control · 2019-08-29 · GX Remote Control Installation Manual 3 1 Introduction The GX Remote Control App can be used to control the Galaxy Dimension and Flex series of

GX Remote Control

GX Remote Control

Installation Manual

GX Remote Control

Installation Manual

Rev A

GX Remote Control Installation Manual

Contents

1 Introduction ........................................................................................................................... 3

1.1 Terms, Acronym, Abbreviation ......................................................................................................................................... 3

2 Important Information ............................................................................................................ 3

2.1 Operating Systems supported .......................................................................................................................................... 3

2.1.1 Language support ...................................................................................................................................................................... 3

2.1.2 Data Encryption .......................................................................................................................................................................... 4

2.1.3 Panels supported and additional hardware required ................................................................................................................... 4

Installer Note: Installer should upgrade at site to the minimum versions where not on panel at time of install ........................... 4

2.1.4 Access Codes ............................................................................................................................................................................ 4

2.1.5 Connecting to the panel (See section 4 for more details) ............................................................................................................ 4

3 Downloading the APP ........................................................................................................... 5

3.1 Operations (Icon Mode and Keypad Mode) ...................................................................................................................... 5

3.1.1 ICON Mode ................................................................................................................................................................................ 5

3.1.2 Keypad Mode ............................................................................................................................................................................. 5

3.2 Other Information.............................................................................................................................................................. 5

4 Set up ................................................................................................................................... 6

4.1 Step 1: Download app to smart device ............................................................................................................................. 6

4.2 Step 2: Enable Panel Remote Access (Installer action) ................................................................................................... 6

4.2.1 Galaxy Flex 3 Panel ................................................................................................................................................................... 6

4.2.2 User Codes Galaxy Flex 3 Panel ................................................................................................................................................ 7

4.2.3 Galaxy Dimension and Flex V1 Panels ............................................................................................................................................ 7

4.2.4 Setting up user codes. ................................................................................................................................................................ 7

4.3 Step 3: Ethernet Module & Network Configuration ........................................................................................................... 8

4.3.1 Galaxy Flex 3 Panel ................................................................................................................................................................... 8

4.3.2 Galaxy Dimension and Flex v1 panels ........................................................................................................................................ 8

4.4 Step 4: Connection set up (To receive commands via the app) ....................................................................................... 9

4.4.1 Local connection using LAN/Wi-Fi: ............................................................................................................................................. 9

4.4.2 Remote connection using a Static external IP address: ............................................................................................................ 10

4.4.3 Remote connection using a DDNS service and URL name: ..................................................................................................... 10

5 Set up ................................................................................................................................. 11

5.1 Step 1: Download app to smart device ........................................................................................................................... 11

6 Using the app ...................................................................................................................... 11

6.1 Logging In ....................................................................................................................................................................... 11

6.1.1 Login Screen (Network selection) ............................................................................................................................................. 12

Login Screen (Panel type) ........................................................................................................................................................................ 12

6.1.2 Connection Screen ................................................................................................................................................................... 13

6.1.3 Connection Screen ................................................................................................................................................................... 13

6.1.4 Unsuccessful connection .......................................................................................................................................................... 14

6.1.5 Successful connection .............................................................................................................................................................. 14


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1 Introduction

The GX Remote Control App can be used to control the Galaxy Dimension and Flex series of intrusion detection panels remotely.

This guide details the feature and functions of the app and the necessary hardware required to support it.

1.1 Terms, Acronym, Abbreviation

Term, Acronym,

Abbreviation Definition

UI User Interface

DDNS Dynamic Domain Name System

IP Internet Protocol

PIN Personal Identification Number

UMS User Management Suite

Vkpd Virtual Keypad

2 Important Information

2.1 Operating Systems supported

Tablets and Smartphone’s with the following operating systems are supported:

Operating

System

Support Minimum required

version

Devices

Android Android

Smartphone and

Tablets

4.0 Multiple devices running 4.0 as a minimum

iOS Apple iPhone &

iPad devices

6.0 iPhone 4, 4s,5

iPad, iPad2,iPad Retina, iPad Mini

2.1.1 Language support

Android versions of the app are available in the following languages

English French Netherlands

Spanish Swedish Russian Italian

Language settings are changed via the smart device own settings function

The app will default to English where there is no translation available


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2.1.2 Data Encryption

The Ethernet module supports a high level Advanced Encryption Standard (AES) 128bit encryption algorithm for communication.

2.1.3 Panels supported and additional hardware required

Panel Type Product Ref Minimum Panel

firmware

required

Additional hardware

required

Flex V1 C001 -xx

C003-xx

C004-xx

1.0 E080-02 or E080-04

Flex V3

C005-xx

C006-xx

C007-xx

3.13 A083-00-01

Galaxy Ethetnet module

Dimension C048-xx

C096-xx

C264-XX

C520-XX

6.0 E080-02 0R E080-04

Galaxy Ethernet module

Installer Note: Installer should upgrade at site to the minimum versions where not on panel at time of install

2.1.4 Access Codes

To access the panel via the GX Remote control app the following information will be required. This will be entered into the logon

page of the app (See section 4.1.3)

• UMS Password (this is an optional feature and installer should discuss with end user before implementing)

• User PIN as programmed in the panel

• User Index (Two or Three-digit User ID number as programmed in the panel)

• IP Address to connect to the panel

These will be provided by the installer when enabling the panel to connect to the remote app.

2.1.5 Connecting to the panel (See section 4 for more details)

An Ethernet module will be required. There are 3 ways in which this can communicate with a smart device.

1. Local network with Wi-Fi within the building

In this case you will need the direct IP address of the Ethernet module in the panel

2. Remotely using mobile networks where the Router has a Static IP

3. In this case you will need the external IP address of the Router

4. Remotely using mobile networks where a DDNS is used to identify the router

In this case you will need the URL of the site


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3 Downloading the APP

The GX Remote control app can be downloaded from either the Google play or iTunes stores.

Search for GX Remote control. An alternative search parameter is Honeywell.

The app should then be downloaded as per any other app. (Set up guide for the app is contained in the GX Remote Control User

guide)

3.1 Operations (Icon Mode and Keypad Mode)

There are 2 functional modes in the app, Icon mode and Keypad mode

3.1.1 ICON Mode

The following functions are available in Icon mode. (Further details on their operation are provided in section 4.3)

3.1.2 Keypad Mode

Perform all end user functions as if it were your Galaxy wall mounted keypad

3.2 Other Information

- Please ensure adequate network coverage. : Over utilized (shared) connections can degrade connection speed and/ or

operation.

- The app will timeout after 6 minutes of not being used.

- Trigger Header Outputs and Keypad outputs are not supported on any Galaxy Panel.

- Do not exit (Either through the home icon or back button) the keypad mode during the panel setting procedure as this

aborts the setting process.

- Font size on the smart device should be kept as default setting; changing it to a larger size may result in text becoming

distorted on the screen.

- If a user has selected DDNS/Static IP while connecting to panel then if user moves to Wi-Fi zone it will cause an already

established mobile connection to drop.

Feature Flex v1

Flex v3 Dimension

Enable remote connections √ √ √

Full Set/Unset √ √ √

Review Event log √ √ √

Part Set √ √ √

Night Set √

Check system status √ √ √


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- To view timed set procedure it is necessary to select the virtual keypad where the exit countdown can be watched.

- If the user needs to Reset/override an active condition during setting procedure, this can also be done via virtual keypad

option.

- If the user navigates away from Virtual keypad during Exit procedure, it will be aborted.

4 Set up

Prior to undertaking installation of GX Remote control infrastructure some basic understanding of IP networking will be

required

Please note that for local Wi-Fi connections a fixed IP address will be required.

4.1 Step 1: Download app to smart device

The app is available on the iTunes and Google play store. This should be downloaded to the iPhone or iPad in the same way as any

other mobile app.

4.2 Step 2: Enable Panel Remote Access (Installer action)

The Ethernet module supports remote access to the Galaxy alarm panel via the GX Remote Control App. The programming

process in this section controls when this remote access can be granted.

4.2.1 Galaxy Flex 3 Panel

a. Proceed to menu option 56.4

b. set option 2 mode to Direct Access and enable via Ethernet’

c. Set option 2 mode to direct access

(ii) Proceed to menu option 58. Select keypad address 52 and then select the option for A-Key

a. Set this to Instant set

(iii) Proceed to menu 58. Select keypad address 52 and select the option for the B key

a. Set this to Part set (Default time is set to infinite. This should be reset to time agreed with end user)

i. Note the default time set (e.g. 15 seconds) will be the time ICON mode takes to confirm either part set

or night set.

Note: Keypad 52 will only be visible in menu option 58 when the panel is connected to the app (or any other remote

Ethernet connection such as RSS).


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4.2.2 User Codes Galaxy Flex 3 Panel

User codes should be set up as per standard panel set up.

It is recommended that these are established with level 6 authorisations for the most effective operation

Record which user numbers have been programmed and keep a note of the user ID number which is to be used by the app. This is

known as the User Index on the app.

4.2.3 Galaxy Dimension and Flex V1 Panels

(iv) Proceed to menu option 56.4.3

a. Set option 1 access period to any time

b. Set option 2 mode to direct access

(v) Proceed to menu option 58. Select keypad address 15 and then select the option for A-Key

a. Set this to Instant set

(vi) Proceed to menu 58. Select keypad address 15 and select the option for the B key

a. Set this to Part set (Default time is set to infinite. This should be reset to time agreed with end user)

i. Note the default time set (e.g. 15 seconds) will be the time ICON mode takes to confirm either part set

or night set.

4.2.4 Setting up user codes.

1. User codes should be set up as per standard panel set up.

2. Recommended that these are established with a level 6 authorisation for the most effective operation

3. Record which user numbers have been programmed and keep a note of the user ID number which is to be used by the app.

This is known as the User Index


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4.3 Step 3: Ethernet Module & Network Configuration

In order for the module to communicate with the GX Remote Control app an IP address should be assigned by

the installer to the unit. The information programmed in this section is required to enable the app to

communicate with the panel via a Honeywell Ethernet module.

4.3.1 Galaxy Flex 3 Panel

(i) For Wi-Fi connection on a local area network:

Proceed to menu option 56.3.3.1

DHCP is disabled by default on Flex 3. Enable this and the module attempts to configure itself automatically

on the network. The Ethernet module IP address will be visible in this menu. The self configure process takes

up to 1 minute.

Record the IP address

(ii) For Remote connection over the mobile phone network

Establish the External IP of the site internet router. This can be established with the help of the Internet

Service provider or by using readily available web pages to identify IP addresses.

Alternatively, use the URL name if a DDNS is used.

1. Record the external router IP addresses or URL name - These are required later in the process

2. Set up of the router for Port Forwarding when a remote connection is required.

3. The router must be set up for port forwarding. Port 10001 must be set up to be forwarded to the local

IP address of the Ethernet module as established in point (2) above.

4. This information can be obtained by referring to the user guide of the router. Honeywell technical

support are unable to advise on these specific requirements.

4.3.2 Galaxy Dimension and Flex v1 panels

Note: A router which supports a static, manually assigned IP address must be used. Please check with the

supplier of the router.

Honeywell Technical Support is unable to support router configuration enquiries. There should be referred to

the router manufacturer or ISP Provider.


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(i) Enter Menu 56.4.01 Module Configuration

(ii) Proceed to option Create 1 = IP Address (Note this is not an automatic process on these panels)

Enter the IP address for the Ethernet module. This must be a unique, static IP address.. This IP address to be

used should be obtained by contacting the ISP for the site or the network administrator.

An example of a valid IP address is 192.0.1.152.

(iii) For Remote connection over the mobile phone network

Establish the External IP of the site internet router. This can be established with the help of the Internet

Service provider or by using readily available web pages to identify IP addresses. Alternatively, use the

URL name if a DDNS is used.

1. Record the external router IP addresses or URL name - These are required later in the process.

2. Set up of the router for Port Forwarding when a remote connection is required.

3. The router must be set up for port forwarding. Port 10001 must be set up to be forwarded to the local IP

address of the Ethernet module as established in point (i) above.

4. This information can be obtained by referring to the user guide of the router. Honeywell technical

support are unable to advise on these specific requirements.

4.4 Step 4: Connection set up (To receive commands via the app)

4.4.1 Local connection using LAN/Wi-Fi:

Steps to prepare the network for app use using a local Wi-Fi network.

1. Connect the Ethernet module using an appropriate cat 5 cable to the wireless hub/router

2. Recall the Ethernet IP address recorded in 3.3.1/3.3.2 above.

3. Connect the smart device to the wireless hub router – completed via the settings section in the smart

device.

4. Start the app and Enter Wi-Fi into the network selection screen(4.1.1 below).

5. Enter the IP address of the Ethernet module into IP/Domain name section of the login screen (See

section 4.1.3).

a. The user will now be able to access the panel over the local area network on site using the GX

Remote control app.

6. Note: Please ensure that the Firewall is enabled for Wi-Fi is secured (e.g. WPA).

7. UMS password: Please maintain a strong UMS password and change the password frequently.


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4.4.2 Remote connection using a Static external IP address:

Steps to prepare the network for app use using a remote connection using a Static external IP address for the

site.


2. Recall the external router IP address recorded in 3.3.1/3.3.2 above.

At this point the external IP address of the router, recorded in section 3.31+3.3.2 above,

should be recalled as this will be needed in step(3) .

3. Start the app and select Static IP into the network selection screen(4.1.1 below)

4. Enter the External IP address of the router into IP/Domain name section of the login screen (See

section 4.1.3)

a. The user will now be able to access the panel over a mobile network using the GX Remote

control app.

4.4.3 Remote connection using a DDNS service and URL name:

Where there is not a static IP address available a Dynamic Domain Name System (DDNS) services may be

required. Honeywell do not endorse any particular provider however they are widely available.

Most routers provide a mechanism to support these DDNS services and setup information should be available

from the ISP supplied router instruction manual. (Please contact the end users ISP where this is not available).

Steps to prepare the network for app use using a DDNS service.


2. Recall the URL name recorded in 3.3.1/3.3.2 above.

a. Please refer to the install guide of the router or contact the DDNS provider for further details.

This is defined by the DDNS provider and manufacturer and Honeywell technical support are

unable to advise on these specific requirements.

3. Start the app and select DDNS in the network selection screen(4.1.1 below)

4. Enter the Domain name(e.g. mydomainname.org) into IP/Domain name section of the login screen

(See section 4.1.3 below).

a. The user will now be able to access the panel over a mobile network using the GX Remote

control app.


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5 Set up

5.1 Step 1: Download app to smart device

The app is available on the iTunes or Google Play stores. This should be downloaded to the iPhone or iPad in

the same way as any other mobile app.

6 Using the app

6.1 Logging In

The following screen will appear when the GX Remote Control Icon is pressed on the smart device.


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6.1.1 Login Screen (Network selection)

Login Screen (Panel type)

The user should identify the panel type which will be used to connect the mart device

to the panel e.g.

e.g. Flex 100 (Installer will advise on panel type.)

And then press OK (ticking the remember me box removes the need to select this

each time the app is used)

On subsequent logins the panel type previously selected will be shown and the end

user is only required to press OK

The user should identify the method of connection which will be used to connect the mart

device to the panel e.g.

- Via Wi-Fi

- Via DDNS

- Via Static IP

And then press OK (ticking the remember me box removes the need to select this each

time the app is used)

On subsequent logins the method of connection previously selected will be shown and the

end user is only required to press OK


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6.1.2 Connection Screen

6.1.3 Connection Screen

:

When the app is first used the user should enter the following information:

Step1: Enter Connection Password (UMS Password – where installer has set this up)

Step2: User PIN (this is same as configured at Site/Panel)

Step 3: User Index (same as site/panel user numbering)

Step 4: Enter IP Address/Domain name depending on type of Network

Step 5: Press Connect

Ticking the remember me box means the end user is only required to enter his/her PIN

number and press Connect after the first connection

One the connect button has been pressed the user will see the following screen.

During this login period the app is establishing a secure encrypted connection.

The speed of this may vary depending on the strength of the internet connection or

device type

Note: Connection time when the app is first used will be approx 40-50

Seconds. For all subsequent connections this will be approx 20

Seconds (Subject to signal strength)


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6.1.4 Unsuccessful connection

In the case of an unsuccessful connection the screen will display a message indicating that the

connection was lost and return the user to the login screen

6.1.5 Successful connection

Upon Successful connection and validation application will go into Home Screen in Icon mode. There are 2

default home screens

- Home Screen (A)with groups disabled (will appear where the group function has been disabled on the

panel)

- Hone Screen (B) with groups enabled (will appear where the group control function has been enabled

on the panel.

Screen A Screen B


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Honeywell Security (UK 07) Newhouse Industrial Estate Motherwell Lanarkshire ML1 5SB UK

800-16794 Rev A

Documents

GX Remote Control · 2019-08-29 · GX Remote Control Installation Manual 3 1 Introduction The GX Remote Control App can be used to control the Galaxy Dimension and Flex series of