Guideline: Transition Services Panel · Guideline Transition Services Panel Effective from: 5 July 19 version 1.1 Page 4 of 21 Core Transition Services All TSP Members must be able

Guideline: Transition Services Panel The Stronger Transitions package (Stronger Transitions) provides support to individuals, in five identified regions that have been especially impacted by structural change, to transition to new jobs and prepare for the jobs of the future. Intensive assistance includes pre-retrenchment support and post-retrenchment support.

This Guideline details the core elements and requirements for Transition Services Panel Members in delivering Transition Services to retrenched workers (Participants) who are eligible for pre and post-retrenchment support under Stronger Transitions.

Version: 1.1 Published on: 5 July 2019

Effective from: 5 July 2019

Changes from the previous version (Version 1.0)

Wording changes: P3 – Updated department name, included wording on region boundaries. P12 – Updated email address. Attachment A – Added maps of Stronger Transitions Regions.

Related documents and references Transition Services Panel Deed 2018-2020 (Deed) Privacy Guideline IT Security Policy Record Management Instructions Insurance Readers Guide

Guideline Transition Services Panel

Effective from: 5 July 19 version 1.1 Page 2 of 21

Contents

1. Delivering to provide Transition Services 3

Stronger Transitions Regions 3

Transition Services 3

Core Transition Services 4

Additional Transition Services 5

2. Arranging Transition Services 7

Standing Offer 7

Ordering Transition Services 7

Executing a Work Order 8

Payment for services 8

3. Delivering Transition Services 8

Conducting Comprehensive Skills Assessments 8

Working with jobactive providers to deliver Comprehensive Skills Assessments 9

4. Managing and delivering Industry Awareness Experiences 9

Preparing for delivery of Industry Awareness Experiences 9

Arranging Industry Awareness Experiences for Participants who are under 18 years old or Vulnerable People 10

Conducting and Maintaining Risk Assessments for Industry Awareness Experiences 10

5. Managing Participants during Transition Services 11

Monitoring and recording attendance 11

Reviewing and improving the Transition Services 11

Record keeping 11

Managing Participants with challenging behaviours 12

Insurance and incident reporting 12

Insurance 12

Reporting and managing incidents 12

When must an incident be reported? 13

All Incidents – both Personal Accident and Public and Products Liability 13

Managing Participant complaints and feedback 14

6. Performance Management 14

Performance assessments 14

Factors in performance assessment 14

7. Summary of required Documentary Evidence 15



1. Delivering to provide Transition Services TSP Members will be expected to work with relevant stakeholders to effectively deliver individually tailored Transition Services to eligible Participants. TSP Members are required to assist Participants to transition to new employment opportunities and help meet the needs of Employers.

Transition Services delivered by TSP Members are expected to complement any programs offered by the Australian and State Governments and must consider the Stronger Transitions Region’s industry and labour market needs. Relevant stakeholders will be responsible for engaging with TSP Members to develop and coordinate the delivery of Transition Services.

Relevant stakeholders may include:

• The Department of Employment, Skills, Small and Family Business (the Department)

• Participating Employers • Employers • jobactive Providers (Comprehensive Skills Assessments only), and • Employment Facilitators

However, only the following parties (referred to as ‘Purchasers’ in the Deed) may procure Transition Services from TSP Members, in accordance with the terms of the Deed:

• the Department • jobactive Providers, and • Participating Employers

(Deed references: Clause 11)

Stronger Transitions Regions

Stronger Transitions operates in the five identified regions outlined below.

• Adelaide (South Australia) • North Queensland Sub-Regions of Townsville, Cairns, Mackay and Mount Isa

• Melbourne North/West • Mandurah (Western Australia) • North/North-West Tasmania

Maps of each region are included at Attachment A.

Transition Services

There are two components of the Transition Services to be delivered by TSP Members: The Core Transition Services (Part B, Section 3 of the Deed) and, if relevant, any Additional Transition Services (Part B, Section 4 of the Deed).



Core Transition Services

All TSP Members must be able to deliver the Core Transition Services. Core transition Services consist of:

Comprehensive Skills Assessments

Comprehensive Skills Assessments must be delivered individually and at a minimum include:

• clearly identifying a Participant’s existing competencies and skills and how these competencies and skills could be used in other industries and fields that the Participant may not have experienced

• identifying and exploring a Participant’s career goals, providing career advice relevant to managing expectations, recent experience, employment or other goals

• exploring a Participant’s strengths, life stage and goals relative to employment and family circumstances

• identifying a Participant’s Vocational and Non-vocational Barriers and assisting them to understand how these might be addressed

• identifying any development opportunities and pathways for re-skilling and further training that will assist them in securing sustainable employment

• a discussion about the local job market • assisting Participants to find out if they are eligible for formal Recognition of

Prior Learning or new relevant qualifications (where required) • a discussion on self-employment opportunities and whether a Participant might

have an interest in self-employment, linking or referring Participants to services which can provide further advice and assistance on self-employment, where appropriate, and

• a written report detailing the outcomes of the Comprehensive Skills Assessment, the written report should provide the Participant with a stocktake of their existing skills and identify potential pathways to sustainable employment. Written reports will also be provided to the Department or jobactive Provider.

Note: jobactive providers are only able to refer Participants to TSP Members for a Comprehensive Skills Assessment.

Preparing, Planning and Applying for Jobs

Preparing, Planning and Applying for Jobs must, at a minimum include:

• assisting Participants to develop or review and improve their résumé, including assistance to tailor their résumé as appropriate for a range of different jobs

• helping Participants to understand different job application processes and managing expectations of responses and feedback, including the competitiveness of applying for a position, particularly online

• encouraging Participants to practise identifying and applying for jobs through different online platforms

• assisting Participants to understand the employment-related impacts and requirements of having an online presence

• preparing Participants for job interviews across a range of different employers and industries, including how a Participant can best sell themselves.



In addition to the core components, the TSP Members should consider any other individual needs of Participants and assist them to access the necessary support or assistance as required.

Additional Transition Services

TSP Members may also offer a range of Additional Transition Services to complement the Core Transition Services. TSP Members who are contracted to deliver any Additional Transition Services, as specified in Schedule 1 to their TSP Deed, may be approached by any of the relevant stakeholders to assist Participants.

Additional Transition Services include, but are not limited to:

Resilience training and support

Resilience training must, at a minimum, provide:

• the Participant with strategies focused on being adaptable to, and flexible in, challenging situations such as being retrenched or unemployed, searching for a job, and dealing with changes to social environments due to job loss

• the Participant with tools that they can use to identify their emotional state and maintain motivation and remain positive during career transition, and

If the Participant and TSP Member think it appropriate, the Participant’s family members may also take part in any resilience training.

Language, literacy and numeracy support

Additional assistance to support any language, literacy and numeracy needs, must at a minimum provide the Participant with:

• basic or advanced English language and literacy skills training which enables the Participant to interact confidently with others and be able to meet basic reading and writing tasks required to achieve and maintain a job, and

• numeracy skills training which enables the Participant to use basic mathematical concepts needed to function effectively in work contexts.

Digital literacy training

When providing digital literacy training TSP Members must provide each Participant with access to any current information technology, media devices and equipment required. Digital literacy training will:

• increase the Participant’s knowledge and confidence in using everyday digital equipment to support job application processes and use of technology in the workplace, including in an office environment

• build the Participant’s skills to confidently navigate different types of media devices such as smartphones, tablets, apps and desktop computers, and to use these to support job application processes

• assist the Participant to understand the employment-related impacts and requirements of having an online presence, and

• be delivered in an action-learning style when encouraging Participants to share their own skills and expertise with each other.

Financial management information



Financial Management Information must, at a minimum, include providing general information to the Participant in relation to:

• understanding redundancy payouts, living with less income, basic budgeting skills and potential debt

• understanding the importance of seeking financial advice prior to making decisions post-retrenchment, for example, regarding early retirement, taking an extended holiday, paying off a mortgage or undertaking study

• avenues through which the Participant can determine their eligibility for income support from government, and

• how the Participant can access different professional financial advisory services (such as financial counsellors, financial advisors, accountants and Commonwealth financial services) including information about what these services provide.

Note: When delivering financial management information TSP Members must not provide financial advice to any Participant in relation to their individual circumstances.

Exploring self-employment

In delivering Exploring Self-Employment Options, the TSP Member must, at a minimum:

• facilitate discussions with the Participant regarding potential self-employment and entrepreneurship opportunities, taking into account local market conditions

• encourage the Participant to explore business ideas • provide the Participant with further information on the skills, training and

commitment required to implement and successfully start and manage their own business

• provide the Participant with information on the assistance available under the New Enterprise Incentive Scheme (NEIS)

• if the Participant indicates that they are interested in pursuing self-employment opportunities, assist the Participant to access a NEIS Provider to determine if they are eligible for NEIS assistance, and

• provide the Participant with linkages to local entrepreneurship and small business services.

Health and Wellbeing Awareness and Support

In delivering Health and Wellbeing Awareness and Support, the TSP Member must, at a minimum:

• provide the Participant with assistance and the tools to manage stressful situations, including retrenchment

• explain to the Participant the importance of physical health, including eating well and exercise

• give the Participant information about how they can access health related self-help tips and tools

• provide the Participant with strategies to recognise and respond to early signs of mental health issues, including assistance and encouragement to seek help, and



• assist the Participant to access physical and mental health support services if required.

Industry Awareness Experiences

Industry Awareness Experiences are observational in nature and aim to:

• provide Participants with an insight into the tasks and duties of different occupations and industries

• highlight the expectations of working in those industries, and • help identify the Participant’s interests and aptitude.

Further information can be found in section 4 Managing and delivering Industry Awareness Experiences.

Other additional services

If a TSP Member is contracted to deliver additional Transition Services it must do so only in accordance with the description of those services provided in Schedule 1 to the TSP Member’s TSP Deed 2018-2020.

2. Arranging Transition Services

Standing Offer

TSP Members have made a standing offer to:

• the Department and Participating Employers, to supply Core Transition Services, and where relevant, Additional Transition Services, and

• jobactive Providers, to supply Comprehensive Skills Assessments.

(Deed reference: Clause 1)

Ordering Transition Services

When ordering any Transition Services, the Department, jobactive Provider or Participating Employer will issue the TSP Member with a Request for Quote. The Request for Quote (RFQ) will detail specific details of the Transition Services required.

Upon receipt of the RFQ the TSP Member must respond with a Quotation detailing the delivery of the Transition Services, including the timing and location, total cost (including any additional fees) and the Personnel who will deliver the services. If unable to deliver the requested Transition Services, the TSP Member must provide a response stating the reason.

TSP Members must ensure that any fees specified in a Quotation issued to the Department, a jobactive Provider or Participating Employer are based on rates that do not exceed the Maximum Rates outlined in Schedule 1 of the Deed, including the Individual Maximum Rate or Group Maximum Rate (whichever is applicable). Quotations must be provided free of charge.

TSP Members must not respond to any RFQs or sign any Work Orders with the TSP Member’s Own Organisation or Related Entity without prior written Departmental agreement.




Executing a Work Order

To officially accept any Quotations for Transition Services the Department, jobactive Provider or Participating Employer must execute a Work Order. The Work Order will outline specific details of the Transition Services to be delivered including:

• a description of the Transition Services to be provided, including any relevant milestones and deliverables

• names of the Participants to receive the Transition Services • the location(s), date(s) and time(s) that the Transition Services will be provided • name(s) of Personnel who will deliver the Transition Services • the total fees payable to the TSP Member • timing and conditions of payment.

A Contract will be formed upon the execution of a Work Order by the TSP Member and the Department or relevant jobactive Provider or Participating Employer.

(Deed reference: Clause 4, 5)

Payment for services

A TSP Member can issue a Tax Invoice for payment once the Transition Services have been delivered as specified under the relevant Contract.


3. Delivering Transition Services TSP Members must deliver any Transition Services as agreed with the relevant Purchaser as agreed under the relevant Contract. When arranging the delivery of any Transition Services, TSP Members must consider the following.

• Ensure all locations are accessible to people with a disability and presented in a manner that maintains the good reputation of the Stronger Transitions package and associated Transition Services.

• Provide face-to-face training wherever possible rather than online. There may be scope for additional optional online learning modules, but these should only be used to support or enhance face- to-face training delivery.

• Except for Comprehensive Skills Assessments, Transition Services can be delivered in a group setting. Within a group setting, the training should still allow for content and delivery to be tailored to the needs of each individual.

• Transition Services should be delivered as conveniently as possible for Participants, including consulting with Participating Employers to determine whether or not it would be appropriate and feasible to deliver the Transition Services on-site at their workplace.

• TSP Members must provide the Department with a written statement for each of the Transition Services delivered. Written statements must be signed by the Participant(s) who undertook the service and provided to the Department within 10 business days of the service delivered.

Conducting Comprehensive Skills Assessments

When conducting Comprehensive Skills Assessments, TSP Members must ensure that:



• the assessment is conducted face-to-face, unless requested otherwise by the Participant, the Department, the jobactive Provider or the Participating Employer

• the assessment includes a detailed discussion with the Participant explaining the outcome of the assessment, potential pathways to Employment and how the Participant can access any identified training, employment, or self-employment opportunities

• the assessment outcome is collated into a written report, which is provided to the Participant, and if relevant, their jobactive Provider or Participating Employer.


Working with jobactive providers to deliver Comprehensive Skills Assessments

TSP Members must actively work with jobactive Providers to deliver Comprehensive Skills Assessments, tailoring assessments to the suit each individual Participant (including for Indigenous or Culturally and Linguistically Diverse people). Referrals will be manual from jobactive Providers and Participants must not be charged with any costs for their participation in any part of a Comprehensive Skills Assessment with a TSP Member.


4. Managing and delivering Industry Awareness Experiences Industry Awareness Experiences can include Employer visits to the training environment, creating work-like environments or group tours of workplaces to watch and learn what is required for different occupations and industries.

Industry Awareness Experiences can be delivered by the TSP Members on their Sites, or in the case of a Hosted Industry Awareness Experience, on the premises of the relevant Host Organisation, which can include the participating Employers premises.

The Department may at any time direct the TSP Member that an Industry Awareness Experience (whether hosted by the TSP Member or a Host Organisation) be either:

• not be undertaken or continued • not occur in a specific timeframe or manner • offered differently, within a specific timeframe.

Preparing for delivery of Industry Awareness Experiences

Prior to the commencement of an Industry Awareness Experience, the TSP Member must comply with all obligations in the Deed regarding the Supervision and safety of Participants. This includes ensuring that:

• if the Industry Awareness Experience involves activities where Vulnerable People or Children are present, including Participants who are under 18 years or Vulnerable People, then Supervision must be continuous over the entire duration of the Industry Awareness Experience.

• TSP Members must ensure all of the required checks have been undertaken in relation to the relevant Supervisor(s) or Personnel and Participants taking part in the Industry Awareness Experience.



• Personnel and Supervisors have the responsibility for directly monitoring and managing Participants engaged in the Industry Awareness Experience

• it or the Host Organisation maintains a high level of supervision with regard to the health, welfare and safety of each Participant and members of the public

• confirm that any Host Organisation is satisfied that it has sufficient and up to date insurance that covers any risk associated with the Industry Awareness Experience including any risks specifically identified in the relevant risk assessment in relation to the Industry Awareness Experience

• the TSP Member has insurance for any motor vehicle or other mode of transport used by the TSP Member to transport Participants to and from the Industry Awareness Experience, as required by the Deed

• the relevant Participant(s), Supervisor(s) and Personnel are aware that the TSP Member or the Department may terminate the Industry Awareness Experience at any time

• each Participant is aware of the process to lodge a Complaint or voice safety concerns about the Industry Awareness Experience.

(Deed references: Clauses 16, 27, 67)

Arranging Industry Awareness Experiences for Participants who are under 18 years old or Vulnerable People

It is recommended that separate Industry Awareness Experiences are organised for Participants who are under 18 years old or Vulnerable People. This will reduce the need for other Participants to have checks conducted, if they are otherwise not required as part of the Industry Awareness Experience.

In addition to checks being required where Participants are under the age of 18 years (still considered a Child) or Vulnerable People, continuous Supervision is also required.

Conducting and Maintaining Risk Assessments for Industry Awareness Experiences

A risk assessment must be undertaken in accordance with the Deed for each Industry Awareness Experience. To do this the TSP Member must:

• ensure the risk assessment of the Industry Awareness Experience is completed by a Competent Person

• identify any training required, including work health and safety training, to ensure each Participant can undertake the Industry Awareness Experience safely

• ensure appropriate facilities, such as toilets and access to drinking water, will be available to all Participants for the duration of the Industry Awareness Experience

• identify any specific equipment, clothing or materials that are required for Participants to take part safely in the Industry Awareness Experience and ensure that these materials are available to Participants

• ensure any required actions, identified in the risk assessment, have been undertaken

• ensure that if there have been significant changes to any Industry Awareness Experience then the risk assessment must be immediately reviewed and revised and all appropriate action is taken to address any such changes



• ensure the Host Organisation is advised it must immediately notify the TSP Member of any proposed or actual changes to the activities or tasks being undertaken by Participants in a Hosted Industry Awareness Experience

• satisfy itself that:

• any required actions identified in the risk assessment have been undertaken. If any required actions have not been undertaken, ensure that all such actions are undertaken prior to the Industry Awareness Experience, and

• there have been no significant changes in relation to the Industry Awareness Experience, including work health and safety issues, since the date of the risk assessment. If there have been changes, review and revise the risk assessment and take all appropriate action to address any changes.

TSP Members must retain a copy of the risk assessment for any Industry Awareness Experience.


5. Managing Participants during Transition Services

Monitoring and recording attendance

TSP Members must record the participation and attendance of each Participant.

If a Participant fails to attend or participate in the relevant Transition Service, the TSP Member must notify the relevant Departmental contact, the jobactive Provider or the Participating Employer, whichever is the Purchaser of the Transition Service.

TSP Members must provide a copy of each Participant’s record of attendance and participation to the Department, jobactive Provider or Participating Employer if requested.

TSP Members must record the daily attendance and participation of Participants who participate in a Transition Service.


Reviewing and improving the Transition Services

TSP Members must regularly monitor and review the effectiveness of the Transition Services they deliver, including whether those services have assisted the Participant to meet their goals. TSP Members must also continuously seek to improve the Transition Services they have been contracted to deliver under the TSP Deed, having regard to any feedback received from Participants, jobactive Providers, Participating Employers and the Department.


Record keeping

TSP Members must create, keep and store Records related to the delivery of any Transition Services as required in the Records Management Instructions.




Managing Participants with challenging behaviours

Challenging behaviour is any behaviour that a reasonable person would consider unacceptable or hostile and that creates an intimidating, frightening, threatening, offensive or physically dangerous situation in the workplace or other location.

Challenging behaviours may include but are not limited to:

• physical violence against any person—for example, hitting, kicking, punching, spitting on or throwing objects at a person

• acting in a way that would cause a person to have a reasonable belief that assault was intended

• adopting a physical position or state and/or producing an object that a reasonable person would consider constitutes a serious and imminent threat of physical violence

• oral or written (including email or communication through social media) threats, abuse or harassment, inappropriate touching and stalking of staff members

• damaging, defacing or destroying property intentionally or through inappropriate and aggressive behaviour such as throwing objects or punching and kicking property

• theft of property, illicit drug taking on EST Provider’s premises, use of EST Provider’s equipment and/or property for illegal purposes

• swearing, making offensive noises or gestures, inappropriate or suggestive comments, vilification

• threatening suicide; causing injury to oneself—for example, cutting • any other behaviour that is deemed inappropriate.

If a Participant is displaying challenging behaviours, then the TSP Member must immediately report this to the Department and any relevant jobactive Provider, depending on who organised the Transition Services.

Insurance and incident reporting

Insurance

TSP Members are required to hold and maintain insurances in accordance with clause 67 of the TSP Deed.

The TSP Member must confirm that the Host Organisation is satisfied it has current and appropriate insurance to cover any risk associated with the Industry Awareness Experience, for example, public and product liability and motor vehicle insurance.

The Department’s personal accident insurance and public and product(s) liability insurance covers Participants who undertake activities as part of Stronger Transitions, including any Industry Awareness Experiences. However, these policies have exclusions. For further information on the insurance policies, TSP Members should refer to the Insurance Readers Guide.

Reporting and managing incidents

Incidents include any accident, injury or death incurring during or as a result of the delivered Transition Services, including any work, health and safety issues and any



incident that may negatively impact upon the Department or bring the Transition Services into disrepute.

TSP Members must report and manage any incidents involving Participants.

If a Participant or member of the public sustains an injury during the delivery of Transition Services, the TSP Member should ensure, first and foremost, that they and/or their personnel encourage the injured person to seek appropriate medical attention or call emergency services depending on the nature of the incident.

When must an incident be reported?

The TSP Member must notify the Department ([email protected]) and their Account Manager within 24 hours of any incident and/or near miss during the Transition Services, including those that result in accident, injury or death of:

• any Participant (including where the incident occurred while the Participant was travelling to or from the Transition Services)

• any personnel involved in the delivery or supervision of the Transition Services • members of the general public.

All Incidents – both Personal Accident and Public and Products Liability

TSP Members must complete the incident report form provided on the Transition Services Panel Website, giving full details of the incident (irrespective of whether a claim is being made at the time).

• A personal accident/non Medicare expenses claim form/incident report must be completed when an incident involves a job seeker’s accident, injury or death and sent to: the Department ([email protected]) the TSP Member’s Account Manager

• A public and products liability claim form/incident report is used when a third party alleges a Participant has been negligent and caused accident, injury or death, or property damage. Once completed, the public and products liability claim form/incident report must be sent to: the Department ([email protected]) the TSP Member’s Account Manager

The incident report must identify if the incident was caused by an instance of misconduct by a Participant. Misconduct is defined as being something that would, if the Participant was a paid employee, normally result in the paid employee being terminated from paid employment.

It is important that Participants have access to reporting mechanisms in the event they wish to report an incident, lodge a complaint or provide positive/constructive feedback confidentially. The TSP Member needs to ensure that there is an internal, impartial and easily accessible complaints mechanism that can be used by Participants regardless of the nature of the complaint.

For further information in relation to the process for reporting incidents and completing incident forms refer to the Insurance Readers Guide and Transition Services Panel website.



(Deed reference: Clauses 15 and 67)

Managing Participant complaints and feedback

TSP Members must ensure that each Participant is aware of the process to lodge a Complaint or voice safety concerns about any part of the Transition Services or any Industry Awareness Experiences. TSP Members must actively assist in negotiating a resolution to any Complaints made by Participants.


6. Performance Management The Department may evaluate the Stronger Transitions Package, including the provision of Transition Services delivered by TSP Members, which may include, but is not limited to:

• Employers, the TSP Member’s Personnel and Subcontractors, jobactive Providers, Participating Employers, Host Organisations and Participants being interviewed by the Department or an independent evaluator nominated by the Department

• the TSP Member giving the Department or the Department’s evaluator access to its premises and Records.

Performance assessments

The Department will assess the TPS Member’s performance in delivering Transition Services in each six month period. The Department may provide feedback to the TSP Member on the performance assessment over the whole period or for an individual Contract in the Stronger Transitions Region (or Stronger Transitions Sub-region) where the TSP Member delivers Transition Services.

Factors in performance assessment

When assessing the TSP Member’s performance the Department may take into account factors including but not limited to:

• any Key Performance Indicators as out lined in the Deed • the TSP Member’s performance in assisting Aboriginal and Torres Strait Islander

peoples • the TSP Member’s performance in working collaboratively with jobactive

Providers, Participating Employers and Host Organisations • the TSP Member’s performance in building linkages with industry and Employers

to understand and meet the skills needs of the local labour market • the TSP Member’s compliance with this Deed and any representation made by

the Provider in its Tender • any other information available to the Department, including jobactive Provider

or Participating Employer feedback, feedback from Participants, Employers, Host Organisations, intelligence from the Department’s Employment Services Tip-off Line, ASQA and the Department of Human Services.

(Deed references: Clauses 52, 53, 54 and 55)



7. Summary of required Documentary Evidence TSP Members must retain the following Documentary Evidence in accordance with the Deed and provide this to the Department when requested to do so:

• the risk assessment undertaken for any Industry Awareness Experiences • the participation and attendance of each Participant taking part in any Transition

Services conducted by the TSP Member, and • any other Records in accordance with the Records Management Instructions.




All capitalised terms in this guideline have the same meaning as in the Transition Services Panel Deed 2018–2020 (the Deed), except where stated otherwise.

This Guideline is not a stand-alone document and does not contain the entirety of Transition Services Panel Members’ obligations. It must be read in conjunction with the Deed and any other relevant Guidelines or reference material issued by the Department of Jobs and Small Business under or in connection with the Deed.



Attachment A

Map of Adelaide Region



Map of North Queensland Region



Map of Melbourne North/West Region



Maps of Mandurah Region



Map of North/North-West Tasmania Region

Documents

Guideline: Transition Services Panel · Guideline Transition Services Panel Effective from: 5 July 19 version 1.1 Page 4 of 21 Core Transition Services All TSP Members must be able