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Ruining It for the Rest of UsThis American LifeEric Glass
Can ONE person in the workplace ruin the workplace?
Bad Apple Behaviors Reflect 3 personality types
Jerk Attacks, insults others
Slacker Does little or no work
Depressive Pessimist Has little hope for success
Bad Apple Experiment
Can ONE bad apple negatively impact a TEAM? Logistics
Confederate (Actor) teamed with college students Team was familiar with basic management
decision making to solve a problem Given 45 minutes to complete the exercise Group was told they would receive a prize and
$100 for completing the assignment
Nick “The Bad Apple”
Playing the Jerk “Are you kidding me?!?!?!?” “Have you actually taken a business course before?!?”
Playing the Slacker Laid back body position, texting, eating
Depressive Pessimist Head down on table, depressed (S-I-G-H)
Bad Apple Traits
Depressive Pessimist Complains that the task is not enjoyable Makes statements that the group will not
succeed
Jerk Other group member ideas are inadequate but
will offer not alternatives
Slacker “Whatever…” “I don’t really care…”
According to Research….
Bad apple should have NO impact on the group.
People typically adhere to GROUP values and norms.
Bad Apple experiment found the opposite to be true Groups performed worse
Regardless of talent/personality of team members.
Teams performed 30-40% worse than those without the bad apple.
The BEST predictor of how any team performs is not
how the best team member is or the average group
member is, but how your worst team member is.
Am I the Bad Apple?
How is MY behavior affecting the group? What can I do to change?
Attitudes are Contagious.Is yours worth catching?
Great Performance in spite of the Bad Apple
Strong Leadership
Asking Questions/input from EACH Team member
Diffusing conflict immediately