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Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue

Group 7 - SUNY Cortlandweb.cortland.edu/matresearch/AmtrakSixSigPPT2018.pdf · 2018. 3. 1. · Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue . Check ticket

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Page 1: Group 7 - SUNY Cortlandweb.cortland.edu/matresearch/AmtrakSixSigPPT2018.pdf · 2018. 3. 1. · Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue . Check ticket

Group 7 Yongqi Teng

Aditya Uday Shankar

Ding Wang

Siqi Wang

Xiaoning Xue

Page 2: Group 7 - SUNY Cortlandweb.cortland.edu/matresearch/AmtrakSixSigPPT2018.pdf · 2018. 3. 1. · Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue . Check ticket
Page 3: Group 7 - SUNY Cortlandweb.cortland.edu/matresearch/AmtrakSixSigPPT2018.pdf · 2018. 3. 1. · Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue . Check ticket
Page 4: Group 7 - SUNY Cortlandweb.cortland.edu/matresearch/AmtrakSixSigPPT2018.pdf · 2018. 3. 1. · Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue . Check ticket
Page 5: Group 7 - SUNY Cortlandweb.cortland.edu/matresearch/AmtrakSixSigPPT2018.pdf · 2018. 3. 1. · Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue . Check ticket

Check ticket

and ID

have

problem

Get New tickets

&ID

Machine Security checks

Alarm

goes off

Person carries out

body checks

Prohibited

goods on

person

Luggage X-Rayed

Suspicious

Goods in

bag

Open luggage by

Security Person

Prohibite

d Goods

Found

Person Detained and loop

closed

Checking for

Explosives

Suspicio

us goods

Permitted

Page 6: Group 7 - SUNY Cortlandweb.cortland.edu/matresearch/AmtrakSixSigPPT2018.pdf · 2018. 3. 1. · Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue . Check ticket
Page 7: Group 7 - SUNY Cortlandweb.cortland.edu/matresearch/AmtrakSixSigPPT2018.pdf · 2018. 3. 1. · Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue . Check ticket

Process Internal Failures External Failures Appraisal Prevention

Baggage and carry

on checks

Insufficient staff.

Arms and weapons.

Lack of quality

equipment and

funding for better

machines.

No Prescreening

done.

- Better trained staff

and create more

funding for larger

staff.

Body

screening/frisking

Lack of quaity

machines for

checks and low staff.

No Prescreening

done.

Screening. Investing in good

machines and

training staff well.

Personnel Training

Practices

Lack of funding lack

of good training

programs.

Lack of recruitment. Evaluating all

employees involved.

Constantly improve

the conditions and

incentivise working

in AMTRAK.

Page 8: Group 7 - SUNY Cortlandweb.cortland.edu/matresearch/AmtrakSixSigPPT2018.pdf · 2018. 3. 1. · Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue . Check ticket

Training of personnel Customs & Cargo

Checks

Body & Health

Screening

Lack of high level

training

Low investment

in training

Lack of retaining Need of updated

technologies

Poor security

development

program

Lawsuits

and reports

Poor investment in

Health hazard

detections

Licensing and

legal

documentation

Health concerns on

Radiation

Obsolete

technologies

Poor decurity

and surveillance

No efficient

equipment

Page 9: Group 7 - SUNY Cortlandweb.cortland.edu/matresearch/AmtrakSixSigPPT2018.pdf · 2018. 3. 1. · Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue . Check ticket

VicePresident of

Public Safety

Security

Engineering

IT Program

Risk

management

Familiarity with

equipments

and softwares

Training

Program

Processes

Security body

screening

personal

Security

baggage

personal

Supervisor of

operation

Training

Program

Processes

Training

program

development

Security guards

Supervisor of

Security

Organization Chart

Page 10: Group 7 - SUNY Cortlandweb.cortland.edu/matresearch/AmtrakSixSigPPT2018.pdf · 2018. 3. 1. · Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue . Check ticket

Importance: 1-Highest

2-Medium

3-Lowest

Relationship: 9-Stronger

6-Medium

3-Small

-Positive

-Negative

Relevance: A-Stronger

B-Medium

C-Lowest

Page 11: Group 7 - SUNY Cortlandweb.cortland.edu/matresearch/AmtrakSixSigPPT2018.pdf · 2018. 3. 1. · Group 7 Yongqi Teng Aditya Uday Shankar Ding Wang Siqi Wang Xiaoning Xue . Check ticket