Additional daily service for Glasgow British Airways is introducing an extra morning flight London Heathrow to Glasgow for Summer 2015, increasing the total frequency to 68 flights per week.

The tickets are available for sale for travel from 2nd May 2015.

New Shorthaul route from London Heathrow to Krakow From 1st May 2015 British Airways will commence 4 x weekly roundtrips to Krakow from London Heathrow T5. The flights will operate on Mondays, Wednesdays, Fridays and Sundays.

More choice from American Airlines2015 sees the American Airlines global network expanding with the introduction of a new service from Birmingham direct to New York JFK in May, making Birmingham the fifth UK airport in their network and the fifteenth route between the UK and the US.

As well as its growing network, American Airlines customers can look forward to an increase in direct daily services between Heathrow and Los Angeles International, with an additional flight being added in March. Last but not least, May 2015 sees a new service between Frankfurt and Miami International, giving travellers an even greater choice when they fly out of Germany.

Introducing Philadelphia - The home of IndependenceVirgin Atlantic are really excited to announce that together with their partners at Delta Air Lines they will be expanding their service between the UK and US.

The new nonstop, daily service from London Heathrow to Philadelphia will start on the 8 April 2015.

News in Brief...WelcomeA warm welcome to our latest Newsletter - with all the votes counted and a new Government formed, we now have clarity in

terms of the immediate political landscape. Going forward we are positive about doing more business with our Customers, some of whom have been holding back on investment decisions and associated travel activity, due to the uncertainty caused by the Election.

In keeping with the Parliamentary theme, anyone looking for a unique and historic venue for their Meeting, Incentive, Conference or Event (MICE) might be interested to know that we can now source and hire rooms in the Palace of Westminster no less. The room options are stunning, as is the view from the Terrace Pavilion!

What a difference a year makes, with oil prices roughly 50% lower than a year ago we would certainly like to see the airlines do more to reduce their fuel surcharges generally. This will translate into lower total journey costs for our Customers, which we feel is justified, particularly as some airlines are not hedged against fuel costs, whilst others have fuel hedges that are washing out. We will continue to lobby the airlines on your behalf.

Our Focal Point section covers some of the excellent technology solutions and options available to our Customers. Please take a moment to browse through and speak with you Account Director if there are any areas you would like to discuss further. There is also an iPad to be won!

Shirley Joseph is also rightly featured in our Connect With section. As a Senior Business Travel Consultant I can personally recommend both her excellent set of business travel skills, along with her jerk chicken which is to die for.

As always, thank you for your continued support, onwards and upwards.

Richard Turpin – Sales Director

• C O N N E C T I O N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

KLM World Business Class – full flat comfortAir Canada’s new Premium Economy cabin is now available on the London Heathrow to Vancouver route, KLM’s new World Business Class cabin represents the perfect mix of comfort, individuality and personal space. Currently available on KLM’s entire Boeing 747 fleet, the new cabin is now being retrofitted on their Boeing 777 aircraft.

Stretch out, relax and float to your destination The new seat reclines into a fully flat bed, 207 cm in length, giving you greater comfort when sleeping.

• Added legroom and fewer seats in the cabin for more personal space.

• In-seat power and a personal entertainment system with 17” screen.

• Designer touches create a warm, “feel-at-home” atmosphere on board.

What’s more, their World Business Class meals are prepared by top Dutch chefs and accompanied by expert sommelier-selected wines from all over the world.

Air France Business Class your cocoon in the skyAir France is currently rolling out its revolutionary new Business Class on selected Boeing 777 aircraft, the core of its long-haul fleet. Currently available on selected flights to New York, Shanghai, Tokyo and Singapore/Jakarta, the next destinations to welcome the new cabin will be Dubai, Douala/Malabo, São Paulo and Houston.

The new cabin, a “cocoon” of privacy and relaxation in the sky, features a seat that converts into a fully flat bed. Direct aisle access ensures you will remain undisturbed to work, sleep, savour the fine cuisine offered on board or enjoy the 1,000s of hours of programming available on the new state-of-the-art entertainment system.

Proud to show the best of our country

Alitalia - Italy’s leading Airline and among the main carriers in EuropeAlitalia Società Aerea Italiana (alitalia.com) is a completely private company whose operations began 1 January 2015. The new Alitalia is a limited company with an Italian majority share and a 49% share owned by the industrial partner Etihad Airways, U.A.E.’s national airline.

The company operates one of the most efficient and youngest fleet in Europe (average aircraft age of only 7 years). The fleet consists of 118 aircraft, including 22 long-haul (10 Boeing 777-200 LR, 12 Airbus A330-200), 76 medium-haul (12 Airbus A321s, 42 Airbus A320s, 22 Airbus A319) and 20 regional (5 Embraer 190 and 15 Embraer 175).

The quality of its service, the attention to the passenger experience, the high level of professionalism, the consistent training of its crew, service technicians and all its staff have always been the hallmark of Alitalia. The distinctive Italian style comfort and elegance are always present on board Alitalia’s aircraft: from award-winning menus featuring regional Italian cuisine, to linens designed by Italian luxury brand Frette, tableware designed by Richard Ginori, and an amenity kit with personal care items by Salvatore Ferragamo.

On long-haul flights, Alitalia offers three classes of service: Magnifica - business class on intercontinental routes, Classica Plus - Premium Economy, and Classica - economy class. Magnifica class guests enjoy all-aisle seats, upholstered in leather, which convert to true flatbeds, reclining a full 180 degrees and large15.4 inch. LCD screens providing on-demand audio & video, including movies, music and games. The excellence and exclusivity of the service on board Alitalia is also distinguished by the sophisticated dining experience: award-winning Italian regional recipes prepared with fresh products DOP and IGP are paired with premium wines selected by Alitalia’s official Sommelier in collaboration with the Italian Sommelier Foundation.

Alitalia's commitment to the enhancement of Italian cuisine in the world through the onboard dining experience has received the award for "Best Airline Cuisine" for five consecutive years (2010-2104). The award was given by the readers of Global Traveler Magazine for the quality of its meals served on board. More than 26,000 frequent business and luxury travelers participated in the “2014 GT Tested Reader Survey Awards”, naming the best in a variety of categories in the travel and tourism industry. In 2013, Alitalia also won the Best In-Flight Wine Program during Saveur Culinary Travel Awards for the high quality of the wine labels served on board.

Alitalia, together with Etihad Airways, are official global airline carriers of EXPO Milano 2015 which will be held in Milan from 1 May 2015 to 31 October 2015 with an estimated 20 million visitors expected to attend the event of which more than a third will travel to the northern Italian city by air.

• C O N N E C T I O N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

Our pioneering spirit and traditions of hospitality, drawn from our home Abu Dhabi, have been harnessed to create contemporary living spaces in the air and deliver unparalleled comfort and service.

We are delighted to introduce you to the exquisite cabins on our A380, joining our fleet this December from London Heathrow.

First ApartmentEtihad revolutionizes First Class with the First Apartment. More than a seat, it is a living space for the discerning traveller, spacious enough to walk around in. The First Apartment is upholstered with the finest Poltrona Frau leather and features a wide armchair, an ottoman. The ottoman transitions into an 81-inch long bed.

Business StudioThe Business Studios are the embodiment of style, simplicity and functionality. The seat converts into a comfortable fully-flat bed of up to 79-inches. Relax on all ultra-long haul flights on special mattresses for bedtime comfort in complimentary loungewear.

Economy Smart SeatOur Economy Smart Seat is the ultimate in clever design, with a unique "fixed wing" headrest that will make the journey even more comfortable. The ergonomically designed seat also has adjustable lumbar support.

Only one airline could have created this extraordinary travel experience. #Reimagined.

Exclusive instant Silver/Gold card status with Etihad GuestEtihad Airways is pleased to offer complimentary Etihad Guest Gold or Silver Card to your corporate clients if they currently hold Gold or Silver frequent flyer status with another airline.

Etihad Guest Gold and Silver Card holders can take advantage of many additional privileges such as lounge access, extra baggage allowance. Card holders will also enjoy fast-track immigration as well as baggage priority no matter the cabin of travel; the bags will arrive with Business & First Class baggage.

To apply for an Etihad matched card, please contact your Etihad Account Manager Tara Jerrard on tjerrard@etihad.ae

Introducing Etihad BusinessConnect.Etihad BusinessConnect, our loyalty programme for businesses, links your clients employees’ Etihad Guest accounts to an extremely generous company scheme. So while they’re racking up points for themselves, they’re also amassing them for their company, earning even more free flights and seat upgrades.

How does it work?1. Business travellers sign up to our frequent flyer loyalty program at etihadguest.com

2. An administrator sets up a BusinessConnect account at etihadbusinessconnect.com

3. The Etihad Guest member connects their personal membership to the BusinessConnect account, via the website.

4. The Guest continues to earn 100% of the miles for themselves. The business earns miles at 75% of the Guest rate for premium cabins and 75% for economy cabins

Free flights and more for your business at etihadbusinessconnect.com

Everything you dreamed ofWelcome to a new flying experience onboard Air Canada’s Boeing 787 Dreamliner™ aircraft. The Boeing 787 Dreamliner™ is operating on the AC849 London Heathrow to Toronto service until 30 April 2015.

The Boeing 787 Dreamliner™ aircraft features a new contemporary décor and three cabins of service, International Business Class with fully lie-flat pod seating, Premium Economy Class and International Economy Class. An extensive choice of in-flight entertainment on enhanced-definition, seat-back touch-screens along with power outlets and USB ports are available for all customers.

Relax in the privacy of the International Business Class cabin, with the unparalleled comfort of a fully flat bed. The newest Executive Pod, set in a completely re-designed cabin, is available exclusively on board the Boeing 787 Dreamliner™ aircraft. The Executive Pod is 6’7” long in lie-flat mode and features an adjustable headrest with head and neck massage, lumbar support and massage function, an 18” touch-screen TV with personal access to hundreds of hours of top-rated entertainment, noise-cancelling headphones, and individual power supply. Enjoy fine wines, gourmet cuisine and a range of priority services including access to our prestigious Maple Leaf Lounges at London Heathrow’s Terminal 2, The Queen’s Terminal, and across Canada.

Pamper yourself with Premium Economy and experience a larger seat, extra legroom, enhanced meal service and priority airport services.

Enjoy hours of comfort and entertainment in the International Economy Class cabin, where every seat is equipped with a 9” personal touch-screen TV.

Book now and fly the difference that is Air Canada!

Etihad continues to reimagine flying...

• C O N N E C T I O N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

Fly 5 Star to Indonesia with Garuda IndonesiaGaruda Indonesia, the national airline of Indonesia, offers a 5 star service to Jakarta in addition to convenient domestic connections to the Indonesian archipelago.

Flying new generation B777-300ER aircraft which offers unsurpassed comfort in air travel on long haul flights with a configuration of 8 First Class Suites, 38 Business Class seats with staggered layout to ensure every guest has direct aisle access and finally 268 Economy Class seats.

Garuda Miles Card Match!As a savvy frequent flyer, you deserve to enjoy a little more of the good life. That’s why we are offering to match your elite status on another qualifying airline to our very own corresponding Gold or Silver status. Getting started is as easy as 1,2,3

GarudaMiles Card Match!

As a savvy frequent flyer, you deserve to enjoy a little more of the good life. That’s why we are

offering to match your elite status on another qualifying airline to our very own corresponding

Gold or Silver status. Getting started is as easy as 1,2,3.

1 - Sign up for GarudaMiles

If you're not already a member, join GarudaMiles – Garuda Indonesia’s frequent flyer program

that rewards you on every eligible trip you take with us and our SkyTeam partner Airlines.

Simply pick a GarudaMiles form or apply online at GarudaMiles.com

2 - Send Us Your Details

Email your GrosvenorTravel Account Manager with your name and GarudaMiles membership

number, plus a screenshot of your most recent mileage summary or a copy of your membership

card showing your name and current elite level with a qualifying airline.

3 - We’ll Match Your Status

We'll let you know once we've matched your status, or if we need more information to process

your application. Then you're all set to enjoy priority perks and special treatment whenever you

fly with us

Competition Corner

Win a £50 pre-paid Amex card and maybe even an Apple iPad!

Grosvenor Travel Management is offering a £50 pre-paid American Express reward card to every reader who introduces the Grosvenor service to another organisation before the end of July. One lucky entrant will also be drawn at random to win a 16GB iPad Air with Wi-Fi.

To enter, send contact details for your friend to competition@grosvenortm.co.uk ensuring your own name is clear. We will get in touch with your friend. To be eligible for a prize your recommended friend must be influential in the travel process at their organisation and agree to a no-obligation travel review meeting in August. Your Amex reward card will be sent to you in September and one lucky person will also receive the iPad.

• C O N N E C T I O N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk

Airlines

Connecting With.....

SHIRLEY JOSEPHShirley is one of our super Senior Business Travel Consultants and she is based in our Victoria Office. Shirley has worked with Grosvenor for over a decade, however her experience in the field of travel and tourism spans across 30 years.

What do you enjoy most about working at Grosvenor?A lot of people may think that being in a position or a practical environment for such a length of time I would have lost my passion for what I do. I would beg to defer. In my time of working within the industry there are a lot of things I would say I enjoy but what I enjoy most is the rapport I am able to build with people. These type of connections are priceless and I feel honoured to have met some of the amazing individuals that I have.

What is your favourite Travel Destination and why?My favourite place I have travelled by far would be the Caribbean. I have been to several of the islands many of times. The main reason for this is it is HOT HOT HOT!!!!

Where would you most like to visit?One of the places I have been dying to visit is the far east to be precise Thailand. A few of my family members have visited and have said that the culture, people and beaches are second to none.

What are your hopes and aspirations for 2015?In 2015 there is something I am going to do which I have always wanted to do in my lifetime. This is running a half marathon!!! I have been training and my son and close family friend are the drill sergeants who won’t let me fail. It is nice to be pushed to my max and I know the end result will be rewarding to say the least!

Focal Point

Stay Connected: Remember to look out for our regular G Bulletins! These provide invaluable up to the minute news

and information for you and your travellers. To subscribe to our G Bulletins please click here

For further information on any of the articles featured in this newsletter please contact your Grosvenor Travel Account

Director management@grosvenortm.co.uk

GTM Technology SolutionsGrosvenor Travel Management is committed to ongoing investment in technology and to developing industry-leading solutions to meet our clients’ evolving needs.

We appreciate the importance of timely and cost-effective processes and technologies which drive profitability, efficiencies and overall client satisfaction levels.

Grosvenor has a dedicated team of product development specialists working on researching our clients’ changing needs and responding with technologies which can provide tangible improvement in all areas of business.

Grosvenor Travel Management partners with proven technology providers who offer flexible and robust solutions directly aligned to travel requirements. This in turn allows GTM staff to focus directly on improving travel management programmes, developing effective outcomes for all parties.

The core components of our travel technology platforms are below:

• G-Mobile (incorporating Tripcase) this is a mobile app which delivers unique travel benefits across all areas of business travel. It enables travellers to access itinerary details on smartphones 24 hours a day. Flights, accommodation and car rental bookings are all available and additional information such as trip directions, weather reports, seat maps and flight status updates can be accessed.

• G-Tracker (incorporating Sabre TSDS) the ssafety and security of travellers is extremely important in today’s travel environment and the need for better business intelligence is growing. With G-Tracker travellers can easily be found, contacted and responded to quickly in the event of an emergency or travel disruption. Near real-time booking data can be managed online to monitor policy compliance, generate reports and more.

• G-Reporting offers a flexible range of travel reports, accessible online to clients, enabling real-time management of travel spend and identification of future savings.

Please contact your Account Director management@grosvenortm.co.uk for full details and Terms and conditions.

• C O N N E C T I O N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: reservations@grosvenortm.co.uk • Website: www.grosvenortm.co.uk